Life Alert Emergency Response 913 Mobile/Feature Phone User Manual
Life Alert Emergency Response, Inc. Mobile/Feature Phone
user manual
I’ve fallen and I can’t get up!
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User’s Manual
Life Alert HELP Pendant
Important! Please test your system at least once a month (See Page 5).
Pendant Features.............................................................
In Case of Emergency......................................................
User Instructions..............................................................
Testing .............................................................................
Testing Log.......................................................................
Important Notes...............................................................
Moving To New Address...................................................
Cellular Communications.................................................
Warranty & Liability Information.....................................
Important Information......................................................
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Life Alert® National Headquarters
16027 Ventura Boulevard
Encino, California 91436
(800) 451-7858
TABLE OF CONTENTS
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Pendant Features
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HELP Emergency Button: Press this button for three (3) seconds
to turn on the HELP Pendant and automatically call the Life Alert
Dispatch Center. In addition, this button can also be used during a
call to send refreshed GPS data.
Battery Check Button: Press this button for three (3) seconds to
turn the unit on and the battery status will sounds before turning
the HELP Pendant back off.
Volume Decrease (-): Press the battery check button rapidly
during the HELP call to decrease the speaker volume. This feature
only functions DURING a HELP call.
Volume Increase (+): Press the battery check button rapidly
during the HELP call to increase the speaker volume. This feature
only functions DURING a HELP call.
Cancel Call: Press both HELP and Battery check buttons for three
(3) seconds to disconnect at any time during and at the end of a
call.
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Press the HELP button for three (3) seconds to turn on the
HELP Pendant and dial the Life Alert Dispatch Center. This will
be accompanied by a vocal message “Calling Life Alert” and an
LED indicating the pendant is turning on and preparing to call the
Life Alert Dispatch Center. The pendant will enunciate “Calling
Life Alert, please wait” and the HELP Pendant will automatically
attempt to connect to the Life Alert Dispatch Center.
If the initial HELP call fails, the HELP Pendant will automatically
redial up to a maximum of 10 times. The redial attempts will be
accompanied with the corresponding voice prompts and LED
indication. The 10th attempt will be a call to 911.
Calling For Help
In Case of Emergency
DO NOT PRESS CANCEL BEFORE TALKING TO THE OPERATOR OR
YOUR CALL WILL NOT BE SUCCESSFULLY PLACED.
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DO NOT PRESS CANCEL BEFORE TALKING TO THE OPERATOR OR
YOUR CALL WILL NOT BE SUCCESSFULLY PLACED.
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User Instructions
The user can adjust the speaker volume. The speaker volume
can ONLY be adjusted during a help call. It does not affect
the voice prompt volume.
Use the HELP button during a call to send current or
refreshed GPS location data.
Press both HELP button and Battery Check button for
three (3) seconds to cancel the present call.
[Once the call has connected with the Life Alert Dispatch Center,]
the call can only be ended by the Life Alert Dispatch center
operator.
During the HELP Call
Ending the HELP Call
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Testing
It’s important to test your Pendant at least once a month.
TESTING
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BEFORE TESTING, PLEASE CALL THE LIFE ALERT DISPATCH CENTER AT
1-800-638-8222 TO NOTIFY THEM THAT YOU WILL BE TESTING.
Follow the instructions from the operator.
* If you have more than one pendant, repeat steps 1-3 for each pendant
you have.
IF YOUR PENDANT DOES NOT TEST OR REPORT SUCCESSFULLY,
CONTACT LIFE ALERT IMMEDIATELY: 1-800-451-7858
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Testing Log
Use this log to document your system test dates.
Press the button on the Pendant until it
announces “
CONTACTING LIFE ALERT
DISPATCH CENTER, PLEASE STAND
BY.”
The LED indicator light will blink and the
Pendant will repeat the announcement
every 5 seconds until Life Alert’s Dispatch
Center answers the call.
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Moving To New Address
Important Notes
Although the Pendant is physically portable, you must notify Life Alert before moving
it to another location so that we have the most current information to assist you in the
event of an emergency. Failure to update your information could result in emergency
services being sent to the wrong address. Simply contact the Life Alert Dispatch Center
at 1-800-638-8222 and we will assist you with transferring your monitoring service to
your new location. You will be asked to provide your new address, phone number,
contacts, and access entry information, as well as the date your move will be effective.
When moving, it is recommended that you turn the master on/off switch to off so as to
avoid any false activations and preserve the console’s battery life. To ensure proper
operation, the equipment must be reinstalled according to the enclosed installation
instructions. To verify that the equipment is operating properly and can successfully
report an alarm, the equipment must be tested immediately after relocating it and
periodically thereafter, according to the enclosed testing instructions.
Since the main unit is wireless communications based, it will require adequate cellular
reception within the installation area in order to function. Check to see if there is
adequate cell phone reception at your new address by viewing the AT&T Coverage
Maps on the internet. These coverage maps are for general informational purposes
only. Actual coverage and service areas may vary from the maps and may change
without notice. http://www.att.com/maps/wireless-coverage.html. As a reminder, Life
Alert does not guarantee coverage or service availability. Even within a coverage area,
factors such as terrain, weather, structures, foliage, signal strength, traffic volumes,
service outages, network changes, technical limitations, and your equipment may
interfere with actual service, quality and availability.
Important Note: HELP Pendant ONLY operates within UMTS/GSM/HSDPA cellular
service coverage areas. Location services may not always be available.
Environmental Use Conditions
Ambient Temperature: -10°C/14°F to 55°C/131°F
Relative Humidity: 0% - 95%
Atmospheric Pressure: 86-106Kpa
Working Frequency: GSM 850/900/1800/1900MHz Quad-Band UMTS/ HSDPA
850/1900MHz
Checking the Battery Level
Press the Check Battery button for 3 seconds to check the battery level status.
After 10 seconds, the HELP Pendant will automatically turn off.
Please check the battery status and device functionality monthly.
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WHO IS COVERED?
The original subscriber is covered. Please keep a copy of the original
monitoring agreement to obtain warranty service.
WHAT IS COVERED?
The Life Alert® HELP Pendant is warranted to be free from defects
in materials and workmanship. The Life Alert® HELP Pendant is not
guaranteed to contact emergency services in all instances.
HOW TO OBTAIN WARRANTY SERVICE
In the unlikely event you require warranty assistance, please
telephone 1- 800- 451- 7858. A customer service representative will
attempt to troubleshoot the problem or, if needed, will provide you
with a return authorization code and mailing instructions. You will
send your equipment and the original sales invoice, postage paid,
to Life Alert®. Life Alert®, at its sole discretion, will repair or replace
your equipment with a new, renewed, or comparable equipment at
no charge to you.
WHAT IS THE WARRANTY PERIOD?
The warranty begins on the date you received your Life Alert® HELP
Pendant and lasts for as long as you are a current monitored Life
Alert® subscriber. The warranty on any replacement product expires
whenever the warranty on the original product expires.
WHAT IS EXCLUDED?
Your warranty does not cover: product damaged by misuse,
accident, unauthorized repair, or other causes not within the control
of Life Alert®, Inc. Reception problems caused by signal conditions
or cable or antenna systems outside the Life Alert® HELP Pendant
are also excluded.
LIFE ALERT®, INC. MAKES NO OTHER WARRANTY EXCEPT
AS SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
THE WARRANTY PERIOD.
LIABILITY LIMITATIONS
YOUR EXCLUSIVE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS STATED ABOVE. AS STATED IN THE
SUBSCRIBER MONITORING AGREEMENT, IN NO EVENT WILL
LIFE ALERT® EMERGENCY RESPONSE, INC. BE LIABLE TO ANY
PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ARISING FROM OR RELATING TO ANY USE
OF ANY LIFE ALERT® EQUIPMENT, INCLUDING DAMAGES FOR
PERSONAL INJURY OR DAMAGES TO PROPERTY. HOWEVER
OCCASIONED, LIFE ALERT®, INC.’S LIABILITY WILL IN NO EVENT
EXCEED THE INITIAL SETUP FEE OF THE EQUIPMENT. ANY
LAWSUIT OR OTHER ACTION AGAINST LIFE ALERT®, INC. IN
CONNECTION WITH THE EQUIPMENT MUST BE FILED WITHIN
ONE YEAR FROM THE DATE OF THE EVENT THAT CAUSED
THE LOSS, DAMAGE OR LIABILITY. PLEASE REFER TO YOUR
SUBSCRIBER MONITORING AGREEMENT FOR MORE DETAILS
ON LIABILITY LIMITATIONS.
Some states or provinces do not allow for the exclusion of incidental
or consequential damages, so the above exclusion may not apply
to you. Depending on your state or province, you may have other
rights or remedies.
Warranty Provisions
Liability Information
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Cellular Communications
Important information regarding your pendant communications.
Cellular communications are affected by a number of factors outside the control of Life Alert and may
be impaired or blocked by building construction style, building materials, atmospheric conditions (i.e.
weather), distance from transmitter to receiver, surrounding terrain, battery levels, signal strength, cellular
network traffic, cellular tower condition and interference from other cellular devices. You also understand
that cellular based solutions rely on third party services from wireless service providers such as, AT&T
and T-Mobile, that are not controlled by Life Alert or its representatives. You acknowledge that even if
cellular solutions work well at the time of rst test, activation or installation, you are responsible for
monitoring signal strength, power and service quality on an on-going basis. Life Alert is not responsible
for maintaining or monitoring the networks used for communication and can only provide timely and
accurate response if all equipment and networks are working correctly and providing adequate signal
strength. You must test your equipment and any other cellular related equipment on a regular basis
to identify any deterioration of network service and signal strength. You will notify us in writing of any
changes to your information you provided us, or a change to your equipment. You also acknowledge and
understand that there may be additional issues related to sending information over cellular networks
to our Dispatch Center beyond what is mentioned here. You further understand that technology used
for cellular communications can fail at any time and you release Life Alert, its staff, employees, owners,
shareholders, officers, contractors, representatives and vendors from any and all liability related to the
transmission of emergency signals or communications over cellular networks.
Service Information
• Be sure to test your system at least once a month.
• Do not use ammonia, benzene, thinner, or similar solvents, or abrasive powder to clean the
Pendant. Clean by wiping with a damp, soft cloth.
• The Pendant should be kept free of dust and moisture.
• Avoid placing the Pendant in extremely hot or cold locations.
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If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice so
that you can make the necessary modifications in order to maintain
uninterrupted service.
If trouble is experienced with this equipment, for repair and/or warranty
information contact Life Alert at 1-800-451-7858 for information or a
return product authorization (RPA). If the trouble is causing harm to the
telephone network, the telephone company may request you remove
the equipment from the network until the problem is resolved. User
repairs must not be made. Doing so voids warranty. Refer to Monitoring
Service Agreement for warranty coverage information.
IMPORTANT WIRELESS INFORMATION
Life Alert radio controls provide a reliable communications link and fill
an important need in portable wireless signaling. However, there are
some limitations which must be observed.
• For U.S. installations only: The radios are required to comply with
FCC Rules and Regulations as Part 15 devices. As such, they have
limited transmitter power and therefore limited range.
• A receiver cannot respond to more than one transmitted signal at a
time and may be blocked by radio signals that occur on or near their
operating frequencies, regardless of code settings.
SENSITIVE ELECTRONIC EQUIPMENT
When near high precision electronic equipment, please turn off the
pendant. Failure to do so may cause nearby electronic equipment
malfunctions. The following equipment may be affected by the use
of cellular telephones, including but not limited to: hearing aids,
pacemakers, fire alarms, automatic gates and other automatic control
equipment. Users who use auxiliary medical equipment should contact
the equipment provider and confirm the effect of the cellular telephones
on the equipment.
MEDICAL FACILITIES
Please note the following in medical facilities:
- Please do not use the HELP Pendant in an emergency room,
operating room, intensive care unit (ICU) or coronary care unit (CCU).
- Please do not use the pendant one when in the vicinity of medical
equipment. Also, please do not use the HELP Pendant in medical
places where the use of a cellular phone is prohibited.
- Please note the ringer, volume level and vibration setting, so as not
to disturb patients with heart disease or other environmentally sensitive
medical conditions.
COMBUSTION AND EXPLOSIVE WARNINGS
Do not use the pendant in flammable and explosive areas in order
to avoid causing an explosion or fire. Flammable and explosive area
examples, but not limited to, the following:
- Gas stations
- Other fueling areas (such as propane gas filling stations)
FCC STATEMENT
RF Exposure Information
RF Exposure Information The SAR limit in the USA (FCC) is 1.6 W/kg
averaged over one gram of tissue. This HELP Pendant device (FCC ID
2ABZ7-913) has been tested against this SAR limit.
The highest SAR value reported under this standard during product
certification for use at the ear is 0.946 W/kg.
Tests for SAR are conducted using standard operation positions
specified by the FCC with the device transmitting at its highest
certified power level in all tested frequency bands. Although the SAR
is determined at the highest certified power level, the actual SAR level
of the device while in operation can be well below the maximum value.
This is because the device is designed to operate at multiple power
levels so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna, the
lower the power output. Before a device model is available for sale to
the public, it must be tested and certified to the FCC that it does not
exceed the limit established by the government-adopted requirement
for safe exposure. The tests are performed in positions and locations
(e.g., at the ear and worn on the body) as required by the FCC for each
model. (Body – worn measurements may differ among device models,
depending upon available accessories and FCC requirements.) While
there may be differences between the SAR levels or various devices
at various positions, they all meet the government requirement for safe
exposure.
For body worn operation, this device has been tested and meets
the FCC RF exposure guidelines when used with an accessory
that contains no metal. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
NOTE:
This product’s IMEI label was placed in the battery compartment. It can
be accessed by removing the battery cover and removing the batteries.
The manufacturer is not responsible for any radio or TV interference
cause by the unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
For body worn operation, this device has been tested and meets
the FCC RF exposure guidelines when used with an accessory
that contains no metal. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
NOTE:
This product’s IMEI label was placed in the battery compartment. It can
be accessed by removing the battery cover and removing the batteries.
The manufacturer is not responsible for any radio or TV interference
cause by the unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
Replacement and Recycling of Batteries:
Call Life Alert® for information on replacement battery kits and battery recycling.
CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
Batteries must be recycled. Deliver the battery to an appropriate recycling
facility or ship it to the supplier in the replacement battery’s packing material.
WARNING: Battery Safety
Li-MnLi-Mn
Important Information
System regulatory information
Life Alert® 16027 Ventura Blvd., Encino, CA 91436 (800) 451-7858 Copyright © 2014
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This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
‐ Reorient or relocate the receiving antenna.
‐ Increase the separation between the equipment and receiver.
‐Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
‐Consult the dealer or an experienced radio/TV technician for help.
The SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device
has also been tested against this SAR limit.
The highest SAR value reported under this standard during product certification for
use when properly worn on the body is 1.506 W/kg and for head is 1.443 W/kg.
.