Life Alert Emergency Response 915 HELP PERS (915) User Manual

Life Alert Emergency Response, Inc. HELP PERS (915)

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User’s Manual

Life Alert HELP PERS

Cellular Wireless Emergency Response System

Important! Please test your system at least once a month (See Page 5).

System Components ........................................................2

Installation....................................................................... 3

Affects on Signal Range...................................................3

In Case of Emergency. .....................................................4

Testing ............................................................................. 5

Testing Log....................................................................... 6

Cellular Communications.................................................7

Warranty & Liability Information......................................7

Important Information......................................................8

Life Alert® National Headquarters

16027 Ventura Boulevard

Encino, California 91436

(800) 451-7858

TABLE OF CONTENTS

Life Alert HELP Pers_v3.indd 1 5/1/14 1:24 PM

System Components

Your system may contain these or additional components.

Pendant

(Comes with optional wrist band.)

Carbon Monoxide

Detector

Smoke Detector

OPTIONAL ACCESSORIESINCLUDED ACCESSORIES

MICROPHONE

SPEAKER

CANCEL BUTTON

• Cancelsapendingalarm.

Also:

• Press to clear alarm and silence

announcements.

• Flashing YELLOW light indicates the console is contacting

Life Alert’s Monitoring

Center

• When

Life Alert’s Monitoring Center

answers the call, the ashing YELLOW light

will become solid.

• Flashing RED light is the trouble indicator. Please contact

Life Alert’s Monitoring

Center

immediately.

• & Flashing RED & GREEN lights indicates a battery problem.

• Solid GREEN light indicates console is powered and battery is connected.

INDICATOR LIGHTS

HELP BUTTON

Press HELP to activate

the emergency alarm.

Life Alert HELP Pers_v3.indd 2 5/1/14 1:24 PM

Installation

REAR OF

CONSOLE

2CONNECT THE POWER

SUPPLY INTO AN

UN-SWITCHED

AC OUTLET

ON OFF

Place the console in a CENTRAL location in your home. Be sure

it is on a at, stable surface away from other electrical devices (i.e.

cordless phones, fans, radios, uorescent lamps, etc.).

AFFECTS ON TRANSMITTER SIGNAL RANGE

It’s important to properly position your console within your home.

Since console is wireless communication based, the console relies solely on

adequate cellular reception within the installation area in order to function.

Plug the power supply into an

un-switched

120 VAC power outlet

(an outlet that is not controlled by a wall switch).

Turn unit ON.

LIGHT CONCRETE

OR BRICK

65% - 95%

OF FULL POWER

10% - 70%

OF FULL POWER

SCONCRETE WITH TEEL

REINFORCEMENT OR

METAL LATH AND PLASTER

WALLBOARD AND

WOOD STUDS

90% - 100%

OF FULL POWER

CONSTRUCTION

MATERIALS WILL

AFFECT SIGNAL RANGE

WRONG!

RIGHT

CENTRALLY LOCATE CONSOLE

TRANSMITTERS AT THE

OTHER END OF THE HOUSE

MIGHT BE TOO FAR AWAY

CONSOLE LOCATION WILL

AFFECT SIGNAL RANGE

Life Alert HELP Pers_v3.indd 3 5/1/14 1:24 PM

In Case of Emergency

A call for help can be made with the Pendant or Console.

CALLING FOR HELP

WITH THE PENDANT

OR CALLING FOR HELP

WITH THE CONSOLE

IF YOU NEED HELP, PRESS THE BUTTON ON THE CONSOLE OR

YOUR PENDANT FOR AT LEAST TWO SECONDS. Do not press the

HELP button more than once per emergency. (Note: The pendant must

be within approximately 600 feet of the console. Distance will vary with

installation and environment.)

You will hear “EMERGENCY CALL BEING PLACED” from the console’s

speaker.

Wait to hear the operator’s voice from the console (the average wait

should be less than two minutes).

Follow the instructions from the operator.

DO NOT PRESS CANCEL BEFORE TALKING TO THE OPERATOR OR

YOUR CALL WILL NOT BE SUCCESSFULLY PLACED.

Life Alert HELP Pers_v3.indd 4 5/1/14 1:24 PM

Testing

It’s important to test your Pendants and Console at least once a month.

TESTINGFROMTHEPENDANT*

TESTINGFROMTHECONSOLE

Press the button on the pendant until

the console announces “Emergency call

being placed”.

The HELP button will blink red and the

console will repeat the announcement

every 30 seconds until the message

is reported to Life Alert’s Monitoring

Center. The console will then announce,

“Emergency reported, please stand by”.

BEFORE TESTING, PLEASE CALL THE LIFE ALERT MONITORING CENTER AT

1-800-638-8222 TO NOTIFY THEM THAT YOU WILL BE TESTING.

A TEST MUST BE MADE FROM ALL PENDANTS AND THE CONSOLE.

Follow the instructions from the operator.

* If you have more than one pendant, repeat steps 1-3 for each pendant

you have.

The HELP button will blink red

and the console will repeat the

announcement every 30 seconds

until the message is reported to

Life Alert’s Monitoring Center.

The console will then announce,

“Emergency reported, please

stand by”.

Follow the instructions from the

operator.

IF YOUR SYSTEM DOES NOT TEST OR REPORT SUCCESSFULLY,

CONTACT LIFE ALERT IMMEDIATELY: 1-800-638-8222

Press the HELP button on the console until

the console announces, “Emergency call

being placed”.

Life Alert HELP Pers_v3.indd 5 5/1/14 1:24 PM

_____________ ____________ ____________

_______________ _______________ ______________

_____________ ____________ ____________

_______________ _______________ ______________

_____________ ____________ ____________

_______________ _______________ ______________

_____________ ____________ ____________

_______________ _______________ ______________

Testing Log

Use this log to document your system test dates.

Life Alert HELP Pers_v3.indd 6 5/1/14 1:24 PM

WHO IS COVERED?

The original subscriber is covered. Please keep a copy of the original

monitoring agreement to obtain warranty service.

WHAT IS COVERED?

The Life Alert® HELP PERS is warranted to be free from defects

in materials and workmanship. The Life Alert® HELP PERS is not

guaranteed to contact emergency services in all instances.

HOW TO OBTAIN WARRANTY SERVICE

In the unlikely event you require warranty assistance, please

telephone 1- 800- 451- 7858. A customer service representative will

attempt to troubleshoot the problem or, if needed, will provide you

with a return authorization code and mailing instructions. You will

send your equipment and the original sales invoice, postage paid,

to Life Alert®. Life Alert®, at its sole discretion, will repair or replace

your equipment with a new, renewed, or comparable equipment at

no charge to you.

WHAT IS THE WARRANTY PERIOD?

The warranty begins on the date you received your Life Alert® HELP

PERS and lasts for as long as you are a current monitored Life

Alert® subscriber. The warranty on any replacement product expires

whenever the warranty on the original product expires.

WHAT IS EXCLUDED?

Your warranty does not cover: product damaged by misuse,

accident, unauthorized repair, or other causes not within the control

of Life Alert®, Inc. Reception problems caused by signal conditions

or cable or antenna systems outside the Life Alert® HELP PERS are

also excluded.

LIFE ALERT®, INC. MAKES NO OTHER WARRANTY EXCEPT

AS SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES,

INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY

OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO

THE WARRANTY PERIOD.

LIABILITY LIMITATIONS

YOUR EXCLUSIVE REMEDY SHALL BE REPAIR OR

REPLACEMENT AS STATED ABOVE. AS STATED IN THE

SUBSCRIBER MONITORING AGREEMENT, IN NO EVENT WILL

LIFE ALERT® EMERGENCY RESPONSE, INC. BE LIABLE TO ANY

PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES

OF ANY NATURE ARISING FROM OR RELATING TO ANY USE

OF ANY LIFE ALERT® EQUIPMENT, INCLUDING DAMAGES FOR

PERSONAL INJURY OR DAMAGES TO PROPERTY. HOWEVER

OCCASIONED, LIFE ALERT®, INC.’S LIABILITY WILL IN NO EVENT

EXCEED THE INITIAL SETUP FEE OF THE EQUIPMENT. ANY

LAWSUIT OR OTHER ACTION AGAINST LIFE ALERT®, INC. IN

CONNECTION WITH THE EQUIPMENT MUST BE FILED WITHIN

ONE YEAR FROM THE DATE OF THE EVENT THAT CAUSED

THE LOSS, DAMAGE OR LIABILITY. PLEASE REFER TO YOUR

SUBSCRIBER MONITORING AGREEMENT FOR MORE DETAILS

ON LIABILITY LIMITATIONS.

Some states or provinces do not allow for the exclusion of incidental

or consequential damages, so the above exclusion may not apply

to you. Depending on your state or province, you may have other

rights or remedies.

Warranty Provisions

Liability Information

Cellular Communications

Important information regarding your console communications.

Cellular communications are affected by a number of factors outside the control of Life

Alert and may be impaired or blocked by building construction style, building materials,

atmospheric conditions (i.e. weather), distance from transmitter to receiver, surrounding

terrain, battery levels, signal strength, cellular network traffic, cellular tower condition and

interference from other cellular devices. You also understand that cellular based solutions

rely on third party services from wireless service providers such as, AT&T and T-Mobile that

are not controlled by Life Alert or its representatives. You acknowledge that even if cellular

solutions work well at the time of rst test, activation or installation, you are responsible

for monitoring signal strength, power and service quality on an on-going basis. Life Alert

is not responsible for maintaining or monitoring the networks used for communication and

can only provide timely and accurate response if all equipment and networks are working

correctly and providing adequate signal strength. You must test your equipment and any

other cellular related equipment on a regular basis to identify any deterioration of network

service and signal strength. You will notify us in writing of any changes to your information

you provided us, or a change to your equipment. You also acknowledge and understand that

there may be additional issues related to sending information over cellular networks to our

Monitoring Center beyond what is mentioned here. You further understand that technology

used for cellular communications can fail at any time and you release Life Alert, its staff,

employees, owners, shareholders, officers, contractors, representatives and vendors from

any and all liability related to the transmission of emergency signals or communications over

cellular networks.

5/1/14 1:24 PM

FOR UNITED STATES INSTALLATIONS

If this equipment causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance of

service may be required. But if advance notice is not practical, the

telephone company will notify the customer as soon as possible. Also,

you will be advised of your right to file a complaint with the FCC if you

believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the equipment.

If this happens, the telephone company will provide advance notice so

that you can make the necessary modifications in order to maintain

uninterrupted service.

If trouble is experienced with this equipment, for repair and/or warranty

information contact Life Alert at 1-800-451-7858 for information or

a return product authorization (RPA). If the trouble is causing harm

to the telephone network, the telephone company may request you

remove the equipment from the network until the problem is resolved.

User repairs must not be made. Doing so voids warranty. Refer to

Monitoring Service Agreement for warranty coverage information.

IMPORTANT WIRELESS INFORMATION

Life Alert radio controls provide a reliable communications link and fill

an important need in portable wireless signaling. However, there are

some limitations which must be observed.

• For U.S. installations only: The radios are required to comply with

FCC Rules and Regulations as Part 15 devices. As such, they have

limited transmitter power and therefore limited range.

• A receiver cannot respond to more than one transmitted signal at a

time and may be blocked by radio signals that occur on or near their

operating frequencies, regardless of code settings.

SENSITIVE ELECTRONIC EQUIPMENT

DO NOT install console near high precision or sensitive electronic

equipment. Failure to do so may cause nearby electronic equipment

malfunctions. The following equipment may be affected by the use

of cellular telephones, including but not limited to: hearing aids,

pacemakers, fire alarms, automatic gates and other automatic control

equipment. Users who use auxiliary medical equipment should contact

the equipment provider and confirm the effect of cellular devices on

the equipment.

MEDICAL FACILITIES

Please note the following in medical facilities:

- Please do not install the HELP PERS in an emergency room,

operating room, intensive care unit (ICU) or coronary care unit (CCU).

- Please do not install the console in the vicinity of medical equipment.

Also, please do not install the HELP PERS in medical places where the

use of a cellular phone is prohibited.

- Please note the volume level so as not to disturb patients with heart

disease or other environmentally sensitive medical conditions.

FCC STATEMENT

RF Exposure Information

The SAR limit in the USA (FCC) is 1.6 W/kg averaged over one gram

of tissue. This HELP PERS device (FCC ID: 2ABZ7-914) has been

tested against this SAR limit.

The highest SAR value reported under this standard during product

certification for use at the ear is 0.946 W/kg.

Tests for SAR are conducted using standard operation positions

specified by the FCC with the device transmitting at its highest certified

power level in all tested frequency bands. Although the SAR is

determined at the highest certified power level, the actual SAR level

of the device while in operation can be well below the maximum value.

This is because the device is designed to operate at multiple power

levels so as to use only the power required to reach the network. In

general, the closer you are to a wireless base station antenna, the

lower the power output. Before a device model is available for sale

to the public, it must be tested and certified to the FCC that it does not

exceed the limit established by the government-adopted requirement

for safe exposure. The tests are performed in positions and locations

(e.g., at the ear and worn on the body) as required by the FCC for each

model. (Body – worn measurements may differ among device models,

depending upon available accessories and FCC requirements.) While

there may be differences between the SAR levels or various devices

at various positions, they all meet the government requirement for safe

exposure.

For body worn operation, this device has been tested and meets

the FCC RF exposure guidelines when used with an accessory

that contains no metal. Use of other accessories may not ensure

compliance with FCC RF exposure guidelines.

NOTE:

This product’s IMEI label was placed in the battery compartment. It

can be accessed by removing the battery cover and removing the

batteries.

The manufacturer is not responsible for any radio or TV interference

cause by the unauthorized modifications to this equipment. Such

modifications could void the user’s authority to operate the equipment.

Service Information

Installation Warnings

• Be sure to test your system at least once a month.

• Do not bring any electrical appliances or electrical noise generating devices (cordless phone, uorescent lamps, motors, etc.)

near the Console.

• Do not use ammonia, benzene, thinner, or similar solvents, or abrasive powder to clean the housing of the Console or Pendant.

• Clean by wiping with a damp, soft cloth.

• The Console should be kept free of dust and moisture.

• The Console should not be located where direct sunlight will shine on it.

• Avoid placing the Console in extremely hot or cold locations.

CAUTION: Do not dispose of batteries in a fire. The batteries may explode.

CAUTION: Do not open or mutilate batteries.

CAUTION: To avoid personal injury due to energy hazard, remove wristwatches and

jewelry such as rings when replacing batteries. Use tools with insulated handles.

Replacement and Recycling of Batteries:

Call Life Alert for information on replacement battery kits and battery recycling.

Batteries must be recycled. Deliver the battery to an appropriate recycling

facility or ship it to the supplier in the replacement battery’s packing material.

WARNING: Battery Safety

Important Information

System regulatory information

HELP PERS_v3

Life Alert HELP Pers_v3.indd 8 5/1/14 1:24 PM

RFExposureStatement:

Fortheproduct,undernormaluseconditionisatleast20cmawayfromthebodyoftheuser,the

usermustkeepingatleast20cmdistancetotheproduct.



ThisdevicecomplieswithPart15oftheFCCRules.Itsoperationissubjecttothefollowingtwo

conditions:

(1) Thisdevicemaynotcauseharmfulinterference,and

(2) Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause

undesiredoperation.

Note:

THEGRANTEEISNOTRESPONSIBLEFORANYCHANGESORMODIFICATIONSNOTEXPRESSLY

APPROVEDBYTHEPARTYRESPONSIBLEFORCOMPLIANCE.SUCHMODIFICATIONSCOULDVOID

THEUSER’SAUTHORITYTOOPERATETHEEQUIPMENT



ThisproducthasbeentestedandfoundtocomplywiththelimitsforPart15oftheFCCRules.

Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceina

residentialinstallation.Thisproductgenerates,uses,andcanradiateradiofrequencyenergyand,

ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferenceto

radiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurina

particularinstallation.Ifthisproductdoescauseharmfulinterferencetoradioortelevision

reception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouraged

totrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

—Reorientorrelocatethereceivingantenna.

—Increasetheseparationbetweentheequipmentandreceiver.

—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris

connected.

—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.



LifeAlertHELPPers_v3.indd9

Life Alert Emergency Response 915 HELP PERS (915) User Manual

Life Alert Emergency Response, Inc. HELP PERS (915)

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