Lifeline Systems 324PHB Personal Emergency Response System (PERS) Button User Manual Luxury A5 BW New branding 2015

Lifeline Systems Inc Personal Emergency Response System (PERS) Button Luxury A5 BW New branding 2015

User Manual

324PHB324PHWPersonal Help ButtonInstructions for use
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EnglishContentsGeneral description (Fig. 1)____________________________________________________________________ 6Introduction ___________________________________________________________________________________ 6Intended use__________________________________________________________________________________ 7Explanation of warning symbols______________________________________________________________ 7IMPORTANT SAFETY INSTRUCTIONS________________________________________________________ 8WARNINGS____________________________________________________________________________________ 8CAUTION_______________________________________________________________________________________ 8SAVE THESE INSTRUCTIONS_________________________________________________________________ 9Preparing for use______________________________________________________________________________ 9Using the device_______________________________________________________________________________ 9Cleaning_______________________________________________________________________________________ 11Storage________________________________________________________________________________________ 12Maintenance__________________________________________________________________________________ 12Replacement__________________________________________________________________________________ 13Disposal________________________________________________________________________________________ 14Assistance_____________________________________________________________________________________ 14Troubleshooting_______________________________________________________________________________ 15Frequently asked questions__________________________________________________________________ 16Industry Canada Compliance Statement_____________________________________________________ 17FCC Compliance Information_________________________________________________________________ 18Radio interference_____________________________________________________________________________ 18Specifications__________________________________________________________________________________ 19Explanation of symbols_______________________________________________________________________ 19General description (Fig. 1)1 Personal Help Button2 Personal Help Button holder3 Neck cord breakaway feature4 Neck cord (pendant)5 WristbandIntroduction Thank you for choosing Philips Lifeline. The Philips Lifeline serviceallows you to summon assistance when you need it by pushing thePersonal Help Button. Note: If you home communicator has already been set up and you arereplacing an existing Personal Help Button, follow the instructions toactivate your replacement button (see 'Replacement').6English
Compatible CommunicatorsWhen you press your Personal Help Button, it sends a signal to thehome communicator. The signal is sent with radio frequency (RF). ThePersonal Help Button needs to be used with a compatible PhilipsLifeline communicator. This Personal Help Button is compatible with:-6900AT, 6900, 6800AT, 6800, 6700 and 6600 series PhilipsLifeline HomeSafe communicators.Intended useThe Personal Help Button is a body-worn personal device to manuallysignal for help using the Philips Lifeline Medical Alert Service whenwithin range of a compatible Philips Lifeline Communicator orReceiver. It is intended to be used by seniors and/or adults withmedical conditions or disabilities, living in a private home or residing inan assisted senior living community. Explanation of warning symbolsThe following warning symbols are used in this user manual.Warning A WARNING alerts you to a potential serious outcome, adverse event orsafety hazard. Failure to observe a warning may result in death or seriousinjury to the user or patient. Caution A CAUTION alerts you to where special care is necessary for the safe andeffective use of the product. Failure to observe a caution may result inminor or moderate personal injury or damage to the product or otherproperty, and possibly in a remote risk of more serious injury and/or causeenvironmental pollution. Note A note indicates usage tips, additional information or a note.7English
IMPORTANT SAFETYINSTRUCTIONSRead all instructions before using this deviceWARNINGS-Any cord worn around the neck can pose a strangulation risk,including the possibility of death and serious injuries. This risk maybe of more concern to wearers in wheelchairs, using walkers, orusing beds with guard rails, or who might encounter other objectswith which the cord can become tangled.-Do not use any neck cord other than the one provided. Other neckcords may not provide the feature to break apart. This may increasethe risk of strangulation. If your neck cords needs replacement,check the support section in this user manual for information.-Do not tie a knot in your neck cord. This may prevent thebreakaway feature from working properly.-Only use the accessories and parts authorized bythemanufacturer. Other parts may cause damage to the device orinjury to the user.-Portable RF communications equipment (including peripheralssuch as antenna cables and external antennas) should be used nocloser than 30 cm (12 inches) to any part of the 324PHB and324PHW devices. Otherwise, degradation of the performance ofthis equipment could occur.-Do not modify this device. This could affect the performance andlifetime of the device and voids your warranty.CAUTION-When you wear the Personal Help Button, follow these instructions.This is to reduce the risk of skin irritation. -Wear the device on healthy skin.-Clean the device often.-Clean the skin underneath the device often.-Always dry the device when it has become wet.-Do not wear the device too tight, to ensure it is still comfortableto wear.-To avoid injury, be careful when you handle tools.-Do not put your Personal Help Button in the dishwasher, clotheswasher or dryer. Remove your Personal Help Button from yourcloths that are being dry-cleaned.8English
-The Personal Help Button will not work outside the range of theLifeline communicator. When you are out of range of thecommunicator your help call might not be answered when youpress the button. It is important to test that the signal range coversall areas of your home. Refer to the Lifeline Communicator UserManual for instructions on how to test the coverage range.-If your Personal Help Button is not set up in the correct way, yourhelp call might not be answered when you press the button. Referto the Lifeline Communicator User Manual for instructions on howto properly setup the AutoAlert Help Button with theCommunicator.SAVE THESE INSTRUCTIONSPreparing for useIf you are new to Lifeline and need to set up your service for the firsttime, refer to the Lifeline home communicator user manual. There youcan find instructions on how to properly set up the Personal HelpButton with the home communicator.When you setup the system, be sure to test if your Personal HelpButton is within coverage range of the Lifeline communicator. Itshould be in range in all areas of your home, such as the bathroom,basement and garage. Refer to the Lifeline home communicator usermanual for instructions on how to test the signal range.Warning: The Personal Help Button will not work when outsidethe coverage range of the Lifeline communicator.Note: The signal range may be affected by environmental factors,including building materials, large masses covering the Personal HelpButton (e.g. a person falling on top of it) etcetera.Using the deviceAlways push your Personal Help Button if you need help.The Lifeline Medical Alert Service provides 24/7 access to Lifeline'sresponse center. To summon help, simply push your Personal HelpButton. This connects you to a Lifeline response associate.What to expect when you push your Personal Help Button to call forhelp (a help call).1When you press your Personal Help Button, it sends a signal toyour Lifeline communicator. The signal is sent with radio frequency(RF).9English
2Your communicator will dial the Lifeline response center.3Once connected, a personal response associate will access yourprofile and assess the situation. The associate speaks with youthrough the communicator.4If you need help, our associate will contact your list of responders(i.e., a caregiver, neighbor, loved one) or emergency services inaccordance with your request.5The response center will then follow up to confirm that help hasarrived.What to expect if voice communication with a Lifeline ResponseAssociate is not established.If we are not able to assess your condition, then our standardprocedure is to contact your listed responders. This can happen whenyou are not able to speak or we cannot hear you.Tips:-Wear your Personal Help Button in your home at all times,especially while sleeping, bathing or showering. The bathroom isoften a place where people fall and need help.-You can wear your Personal Help Button when you leave yourhome. However, the Personal Help Button will not work outside ofthe range determined by the signal range test.-Your Personal Help Button is not a microphone, so you don’t talkinto it. Instead, press the Personal Help Button. Your communicatorhears your voice.-You may order additional Personal Help Buttons for othermembers of your household. You can add the additional buttons toyour Lifeline Monitoring Service. Note: Your Personal Help Button is water resistant and dust resistant.Using the Personal Help Button with the neck cordThe following section is only applicable if you ordered a pendant.Philips Lifeline neck cords has a special fuse. This fuse breaks awayunder certain conditions. This break-away fuse reduces the remoterisk of strangulation. If the neck cord breaks apart, contact PhilipsLifeline or your representative for a replacement right away.10 English
Adjust the length of the neck cord with the two tabs on the cord.Shorten the neck cord by pulling on both tabs.To lengthen the neck cord, hold the cord and pull one tab away fromthe Personal Help Button.Warning: Do not tie a knot in your neck cord. This may prevent thebreakaway feature from working properly.Using the Personal Help Button with the wristbandThe following section is only applicable if you ordered a wristband.Place the wristband on your wrist. Adjust it, so that the fit is snug butcomfortable.CleaningCaution: Clean the device and skin underneath the device regularlyto reduce the risk of skin irritation. Your Personal Help Button is water resistant. You can submerge it inwarm water for easy cleaning. Clean it regularly to prevent skin issues.1Wash your neck cord with a mild soap. 2Wash the Personal Help Button under warm running water. Becareful not to accidentally press the help button. You may alsogently wipe your Personal Help Button with isopropyl (rubbing)alcohol or a cotton pad moistened with alcohol. Do not soak thePersonal Help Button in alcohol.11English
3Remove excess moisture with a towel. Allow the Personal HelpButton to finish air-drying while you are wearing it. 4If you accidentally press your Personal Help Button during cleaning,a help call is placed. Just tell the Lifeline response associate thatyou accidentally pressed the button.StorageStore the device in a dry, dust-free place. Store it away from directsunlight or other heat sources. If you do not follow the storagespecifications (see 'Specifications'), it could lead to reduced operatingtime of the button.-When you stored the device at a low temperature, let the devicewarm up at room temperature for approximately 15 minutes beforeyou use it.-When you stored the device at a high temperature, let the devicecool down at room temperature for approximately 15 minutesbefore you use it. MaintenanceBatteriesThe Personal Help Button has a built-in lithium battery. The batteryprovides a long service life without the need for replacement orrecharging by the user. The user does not need to monitor the batterylife. This is done automatically by the Personal Help Button. ThePersonal Help Button will send a low battery signal to Philips Lifelinewhen there are about 30 days of battery life left. Philips Lifeline willcontact you to arrange for a replacement button. It is important to start using your button as soon as you receive it. Ifthis is a replacement button, return your old button to Lifeline usingthe envelope provided.Note: The lithium battery within the Personal Help Button must bedisposed of properly. Do not discard the Personal Help Button in thetrash. Always return the Personal Help Button to Lifeline for properdisposal.Device serviceThe home communicator and the Personal Help Button aremanufactured to high quality standards. Philips Lifeline equipment12 English
can only be factory-serviced by Philips Lifeline. Call Philips Lifeline forinformation on service or repairs.ReplacementThere are no user-serviceable parts inside the device. Do not attemptto open or modify the device. When your Personal Help Button, neck cord or wristband is broken,call Philips Lifeline (toll free 1-800-635-6156) to arrange for areplacement. You can request a larger wristband if you need it.Removing the button from the holderIf you want to change the wearing position from pendant to wristband or vice versa, you need to remove the button from the holder. Ifyou have to replace your neck cord or wrist band, you also need toremove the button from the holder. Caution: To avoid injury, be careful when you handle tools. CallLifeline if you need help (see 'Assistance').1Remove the Personal Help Button from the holder using a smallflat-head screwdriver. Insert the screwdriver between the buttonand the holder.2Gently wiggle the screwdriver to pry out the button.3Insert the button in the new holder of the wristband or pendant.Push it down into the holder. Replacing your Personal Help buttonIf you have received a replacement button from Philips Lifeline, youneed to set it up to work with your home communicator. 13English
Warning: If your Personal Help Button is not set up correctly, yourhelp call will not be answered when you press the Personal HelpButton.Activating your replacement button1Make sure that your home communicator is ON. Press and holddown the reset bar on the home communicator until it announces:"start test".2While holding down the reset bar on the home communicator withone hand, press and hold the Personal Help Button until you hear along beep and the home communicator announces "Personal HelpButton, code XXX, programmed", where XXX are the digitsindicating the number of your Personal Help Button. Your PersonalHelp Button is now activated. You can stop holding down the resetbar on the home communicator.3Press the reset bar on the home communicator once to exit thetest mode. The home communicator will beep three times andannounce 'end test'. You have now programmed one Personal HelpButton successfully.Note: If you have two Personal Help Buttons in the home and are onlyreplacing one of them, you will still need to set up both buttons whenyou are setting up the new button. Be sure to set up both buttonsduring the same setup process. If you have successfully set up twobuttons, the ending message will be:'End Test'. There are twoPersonal Help Buttons now programmed. Ready.DisposalThe lithium battery within the Personal Help Button must be disposedof properly. Dot not discard the Personal Help Button in the trash.Always return the Personal Help Button to Philips Lifeline (see 'Deviceservice') for proper disposal.AssistanceIf you have any questions, please contact Philips Lifeline SubscriberServices at 1-800-635-6156 in the United States or 1-800-387-1215 inCanada.Philips Lifeline111 Lawrence StreetFramingham, MA 01702-8156www.lifeline.philips.com14 English
Philips Lifeline Canada95 Barber Greene Road, Suite 105Toronto, Ontario, Canada M3C 3E9www.lifeline.caOnline information is available 24 hours a day, 7 days a week.TroubleshootingThe home communicator and Personal Help Button conduct self-testson a regular basis. If a problem is identified, the reset button on thehome communicator will start to flash. To find out what is wrong, pushthe reset button. The home communicator will announce the problemand tell you what to do. If you have any questions about your home communicator, PersonalHelp Button, or other aspects of the Philips Lifeline service, pleasepush your Personal Help Button or call Philips Lifeline.Problem Possible cause / solutionMy neck cord is wornout / broken.Do not use any neck cord, home communicator or accessories otherthan the one provided with your Philips HomeSafe Medical Alertsystem. Other neck cords may not provide the feature to break apart,therefore increasing the risk of strangulation. If your breakaway function is broken, do not tie a knot in your neckcord but order a replacement. Contact Philips Lifeline for areplacement of your neck cord.I do not get a responsewhen I push myPersonal Help Button.If you are in need of help, you can also push the help button on thehome communicator or call for help using your phone.The home communicator and Personal Help Button conduct self-tests on a regular basis. If a problem with the button is identified,you will be contacted.For a replacement of your button, please contact Philips Lifeline.I do not get a responsewhen I push myPersonal Help Button.If you are in need of help, you can also push the help button on thecommunicator or call for help using your phone.The signal between the Personal Help Button and the communicatorunit might be disturbed. Or you are using the button out of range ofyour home communicator (inside or outside of your home).To test the signal range in your home, you can perform a signalrange test. Please refer to the Lifeline home communicator usermanual for instructions on how to test the signal range, or contactPhilips Lifeline for assistance.My wristband is wornout / broken.For replacement of your wrist band, please contact Philips Lifeline.15English
Problem Possible cause / solutionMy wristband is toosmall.Please contact Philips Lifeline to order a larger wristband.Frequently asked questionsCan I have more than one Personal Help Button for myself?No, we have learned that subscribers are best served by having onePersonal Help Button.Can I wear my Personal Help Button in the shower or bath?Yes, the Personal Help Button is water resistant and should be wornat all times. However, when the Personal Help Button is fullysubmerged, the signal is weakened. The signal may not be received bythe home communicator.Can I wear my Personal Help Button in bed?Yes, we ask that you wear your Personal Help Button at all times whenyou are in your home. The button was designed to provide adequateprotection against sending an accidental signal, even if you roll overon it.Can I wear my Personal Help Button under my clothes?Yes, you can wear the Personal Help Button under your clothes. Makesure that you can easily reach it if you need to call for help.What if I accidentally hit my Personal Help Button?If you accidentally push your Personal Help Button, a Lifelineresponse associate will respond to your call. This is to make sure thateverything is okay. Just tell the associate that you pushed itaccidentally and that you do not need assistance. Do not worry thatyou are bothering Philips Lifeline; we just want to be sure that you areall right.Does the Personal Help Button have a battery?Yes, the Personal Help Button has a built-in battery. The batteryprovides a long service life without the need for a replacement orrecharging by the user. The Personal Help Button will send a signal toPhilips Lifeline when the battery is low. Your Lifeline service providerwill contact you about a replacement.Do I use the Personal Help Button to speak with Philips Lifeline?No, the Personal Help Button is not a microphone. You do not speakinto it. The button sends a signal to the home communicator, whichthen calls Philips Lifeline. You should speak in the direction of thehome communicator. What happens if I make a help call and the response center can’thear me?The Lifeline response associate will probably be able to hear youthrough the highly sensitive microphone of your home communicator.However, if you cannot be heard or if you cannot speak, Philips16 English
Lifeline will place a telephone call to your home. If no one answers,help will be contacted.What happens if I push my Personal Help Button and can’t hear theresponse associate?Stay where you are. The response associate will probably be able tohear you, but if not, he or she will place a telephone call to your home.If no one answers, help will be contacted.Can I wear my Personal Help Button outside of my home?Yes, but the Philips Lifeline service is not available if you are outsidethe range of your home communicator.Electromagnetic fields (EMF)This Philips appliance complies with all applicable standards andregulations regarding exposure to electromagnetic fields.Electromagnetic emissions and immunityThe device is approved according to EMC safety standard EN60601-1-2, edition 4, emission class B, group 1 and is tested accordingto the following immunity test levels: Immunity test IEC 60601-1-2:2014HomeHealthcareESDIEC61000-4-2±8 kV contact discharge±2, 4, 6, 8, 15 kV air dischargeRadiated RF fieldsIEC 61000-4-310 V/m80 MHz - 2.7 GHz80% AM 1 kHzProximity fields fromwireless transmittersIEC 61000-4-39 V/m to 28 V/m15 Spot frequencies (MHz): 385, 450, 710, 745, 780, 810, 870, 930,1720, 1845, 1970, 2450, 5240, 5500, and 5785 MHz50/60 Hz magnetic fieldsIEC 61000-4-830 A/m - 50 or 60HzIt is designed to be used in typical domestic environments.Industry Canada Compliance StatementThis device complies with Industry Canada’s licence-exempt RSSs.Operation is subject to the following two conditions:1This device may not cause interference, and 2This device must accept any interference, including interferencethat may cause undesired operation of the device.17English
RF exposure statementThis device complies with the safety requirements for RF exposure inaccordance with RSS-102 Issue 5 for portable use conditions.FCC Compliance InformationThis device complies with part 15 of the FCC Rules. Operation issubject to the following two conditions: 1This device may not cause harmful interference, and 2This device must accept any interference received, includinginterference that may cause undesired operation.Radio interferenceThis equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guaranteethat interference will not occur in a particular installation.If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:-Reorient or relocate the receiving antenna.-Increase the separation between the equipment and receiver.-Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.-Consult the dealer or an experienced radio/TV technician for help.Do not attempt to repair or modify this equipment.Any repairs oralterations made by the user to theequipment may void the warrantyand complianceof the equipment. Changes or modifications madetothis equipment not expressly approved byPhilips may void the FCCauthorization tooperate this equipment.RF Radiation exposure statementThis equipment complies with FCC RF radiation exposure limits setforth for an uncontrolled environment. For wrist-worn operation, thisequipment has been assessed and meets the FCC RF exposureguidelines for portable devices.18 English
SpecificationsOperating temperature From 5°C to + 40°C (From 41°F to 104°F).Relative operating humidity From 15% to 90% (non-condensing).Operating pressure From 700hPa to 1060 hPa.Storage temperature From -25°C to +70°C (-13°F to +158°F).Relative storage humidity Up to 90 % (non-condensing).Mode of operation ContinuouslyBattery Internally powered, CR2032 Lithium 3V battery, non-replaceable.Service life 5 yearsMedical device classification FDA Class II exempt (only in USA)Frequency 312.0 MHzTransmit Power +5 dBmModulation On-Off KeyingMaterials Button: ABS, TPENeck cord: Latex-free Nylon, POMBracelet: VelcroExplanation of symbolsSymbol DescriptionThis symbol indicates the part of the device that comes into physical contactwith the user (also known as the applied part) is of type BF (Body Floating)according to IEC 60601-1. The applied part is the Personal Help Button.This symbol indicates that the parts inside the device cannot be touched byfingers or with objects larger than 12.5 mm and the device is protected againstwater ingress up to 1 m submersion.This symbol (which may be black or blue) means that you have to read theuser manual carefully before you use the device. Save the user manual forfuture reference. This symbol may appear in blue. This symbol indicates the manufacturer.For US: Manufactured for: Philips Lifeline, 111 Lawrence Street, Framingham,MA 01702 USA;For Canada: Manufactured for: Philips Lifeline Canada, 95 Barber GreeneRoad, Suite 105, Toronto, Ontario, Canada M3C 3E9.Indicates manufacturer's catalog number of the device.19English
Symbol DescriptionIndicates the manufacturer's serial number so that a specific device can beidentified.Indicates manufacturing date.–13°F–25°C158°F70°CThis symbol indicates the storage and transportation temperature limits towhich the device can be safely exposed: -25°C to +70°C (-13 °F to +158 °F).<90%This symbol indicates the relative humidity range for storage: up to 90%(non-condensing).The ETL Listed Mark is proof that your product has been independentlytested and meets the applicable published standard.UL listing mark for Canada and the United States.20 English
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Specifications are subject to change without notice.All rights reserved.Signal range may vary due to environmental factors.© 2018 Koninklijke Philips N.V.In US manufactured for:Philips Lifeline, 111 Lawrence Street, Framingham,MA 01702 USA;In Canada manufactured for:Philips Lifeline Canada, 95 Barber Greene Road, Suite 105, Toronto, Ontario, Canada M3C 3E9.3000.023.2662.1 Rev 0.14 (7/31/2018)>75% recycled paper>75% papier recyclé

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