LInksys RMA Checklistx 22. L1 Checklist
2018-09-17
: Linksys 22. Linksys L1 Rma Checklist 22. Linksys L1 RMA Checklist process s
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ISSUE AFFECTED DEVICES ASSOCIATED MANIFESTATIONS / POSSIBLE REASONS MINIMUM L1 TROUBLESHOOTING STEPS REQUIRED PRIOR TO RMA OR ESCALATION L2 FIRMWARE UPGRADE TROUBLESHOOTING REQUIRED? REQUIRED PRIOR TO RMA? HARDWARE ISSUES Device will not power on. Port LED will not lit. * Routers * Gateways * Modems * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras * Network Attached Storages * Routers * Gateways * Modems * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras * Network Attached Storages * Wireless Routers * Wireless Gateways * Access Points (AP) * Wireless Bridges Wireless LED will not lit. * Wireless Range Extenders * Wireless Network Cameras * Using incorrect power adapter * Device's power adapter is broken * Device's power port is broken * DoA * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Isolate the issue by using different power outlet. * Isolate further by using other power adapter, if there is any. * Hard reset the device using the reset button. * If same issue, device is defective. * Some devices have a feature to turn-off the LEDs, make sure it's set to on. * Make sure that the ethernet cable is in good condition. Use another ethernet cable if necessary. * Make sure that both ends of the ethernet cable is properly connected, * Port lights are disabled not loose. * Loose ethernet cabling * Perform a loop test on the device. Connect one end of the ethernet * Defective ethernet cable cable to one of the ethernet ports, and connect the other end to another * Defective WAN/LAN port port of that same device. * Defective NIC (computer) * Check the ethernet port of the connected computer, make sure it's * Broken port LED enabled. * Hard reset the device using the reset button. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. *Check wireless settings of the device, make sure SSID broadcast is enabled. * Device's wireless function is * Check if a wireless client can detect the wireless broadcast of the disabled device; try to connect wirelessly. Some devices will not lit its wireless LED * Wireless LED is broken if no wireless client is using it. * No wireless client connected * Hard reset the device using the reset button. * Firmware issue * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. NO NO YES NO YES NO * Routers * Gateways * Modems * Access Points (AP) * Wireless Bridges All lights are blinking. * Wireless Range Extenders * Network Cameras * Network Attached Storages * Routers * Gateways * Modems * Access Points (AP) * Wireless Bridges Blinking power light. * Wireless Range Extenders * Network Cameras * Network Attached Storages * Routers * Gateways * Modems * Access Points (AP) Device smells burnt / on * Wireless Bridges fire / releases smoke / * Wireless Range overheating. Extenders * Network Cameras * Network Attached Storages Device reboots randomly. * Routers * Gateways * Modems * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras * Network Attached Storages * Using incorrect power adapter * Power surges * Firmware issue * DoA * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Hard reset the device using the reset button. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. YES NO * Using incorrect power adapter * Power surges * Firmware issue * DoA * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Hard reset the device using the reset button. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. YES NO * Using incorrect power adapter * Power surges * Device is exposed to extreme conditions. * Follow the product safety process in AP, http://forumstac.linksys.com/t5/North-America/Product-Safety-Process/mp/419970#M5 NO YES * Using incorrect power adapter * Loose power connection * Broken power adapter * Broken power port * Firmware issue * Device is overheating * If device is overheating, follow the product safety process mentioned above. * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Isolate the issue by using different power outlet. * Isolate further by using other power adapter, if there is any. * Hard reset the device using the reset button. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. YES NO (unless it's a product safety issue) * Routers * Gateways * Modems * Access Points (AP) Device creates a * Wireless Bridges beeping/hissing sound. * Wireless Range Extenders * Network Cameras * Network Attached Storages * Routers * Gateways * Modems * Access Points (AP) Device reset button will * Wireless Bridges not work. * Wireless Range Extenders * Network Cameras * Network Attached Storages * Wireless Routers * Wireless Gateways * Access Points (AP) Device external antenna * Wireless Bridges is broken. * Wireless Range Extenders * Wireless Network Cameras * Using incorrect power adapter * Broken power adapter * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Isolate the issue by using different power outlet. * Isolate further by using other power adapter, if there is any. * Hard reset the device using the reset button. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. YES NO * Broken reset button * DoA * Reset the device using an option in the device's GUI. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. YES NO NO NO * Antenna not properly * Try to reinstall the antenna following the instructions provided in the installed documentation (User Guide). * Improper handling of device * If same issue, device is defective. * DoA Wireless NIC or wireless * Defective USB port on the adapter cannot be * Wireless USB Adapters computer detected by the * DoA computer. * Isolate the issue by using different USB ports on the same computer. * Isolate further by using other computers' USB ports. * If same issue, device is defective. NO NO * USB port on the computer has a version lower than 2 Wireless LED of the * Defective USB port on the wireless NIC or wireless * Wireless USB Adapters computer adapter will not lit. * Driver issue * DoA * Isolate the issue by using different USB ports on the same computer. * Isolate further by using other computers' USB ports. * Make sure that the computer can detect the wireless NIC. * Upgrade the wireless NIC driver. * If same issue, device is defective. YES NO CONNECTIVITY ISSUES Wireless client cannot connect to the network wirelessly - other wireless clients are working perfectly. * Wireless Routers * Wireless Gateways * Access Points (AP) * Wireless Range Extenders Wired computer is not getting a valid IP address from the DHCP * Routers server - other wired * Gateways computers are working perfectly. * Check the wireless settings of the AP/wireless router, make sure you know the wireless security key; make sure the SSID and the wireless security key, set on the AP/wireless router, do not have special characters. Some wireless clients have issues connecting wirelessly if SSID/wireless security key have special characters. * Wireless security key is * Make sure the wireless MAC filter on the AP/wireless router is disabled. incorrect * Make sure that the distance between the AP/wireless router and the * SSID/wireless security key wireless client is within the recommended distance, and wireless client have special characters should be at least 5 feet away from the AP/wireless router. * MAC filter is enabled on the * Make sure no wireless interference from other wireless devices, e.g. AP/wireless router cordless phones and microwave ovens are known to be using the same * Wireless client is too far WIFI band; make sure that the AP/wireless router is set to a channel not from the AP/wireless router common in the area. (beyond the recommended * Make sure that the driver of the wireless NIC of the wireless client is distance) updated. Note that not all wireless NIC is compatible with WPA2. Only * Wireless security mismatch new models of wireless NIC with updated drivers are compatible with * Wireless interference WPA2. * Defective wireless NIC * Isolate the issue by using other wireless clients. * Firmware issue * Isolate further by disabling the security of the wireless network. Regardless of the wireless NIC being used, wireless clients should be able to connect to an unsecure network. * Upgrade or reflash the firmware. * If same issue, device is defective. YES NO * Make sure that the computer's NIC is enabled, is set to full duplex, and is set to obtain IP address from the DHCP server. * Make sure that the ethernet cable used is following the standard * Computer is not set to DHCP length; make sure that both ends of the ethernet cable are properly client connected. * Not enough IP addresses set * Isolate the issue by connecting other wired computers. on the DHCP server * Make sure that the DHCP service is enabled and is set with enough IP * Loose ethernet cabling address to cover all clients. * Ethernet cable is not using * Make sure that the power rating of the power adapter matches with the standard length the power rating of the device (recommend to use the power adapter * Defective NIC that came with the device). * Firmware issue * Upgrade the driver of the NIC, if possible. * Upgrade or reflash the firmware, if possible. Temporarily set static IP address on the computer, if necessary. * If same issue, device is defective. YES NO * Wireless client is not set to DHCP client * Wireless client is not connected to the AP/wireless router * Wireless client is too far away from the AP/wireless router * DHCP service is disabled * Not enough IP addresses set on the DHCP server * Defective wireless NIC * Using incorrect power adapter * Firmware issue * DoA * Make sure that the client's wireless NIC is enabled, set to full duplex, and is set to obtain IP address from the DHCP server. * Make sure that the wireless client is connected to the wireless network; make sure it is within the recommended range of the AP/wireless router. * Isolate the issue by connecting other wireless clients. * Make sure that the DHCP service is enabled and is set with enough IP address to cover all clients. * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Upgrade or reflash the firmware. Temporarily set static IP address on the computer, if necessary. * If same issue, device is defective. YES NO Intermittent ping reply from the device - same issue with all computers. * Routers * Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras * Network Attached Storages * Using incorrect power adapter * Defective ethernet cable (if wired) * Wireless interference (if wireless) * Attenuation due to long distance * Defective NIC * Firmware issue * DoA * Isolate the issue by using different computers when doing the ping. * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * For wired connection, make sure that the ethernet cable is in good condition; make sure that the lenght of the cable is less than 100 meters; and make sure that both ends of the ethernet cable are properly connected. * For wireless connection, make sure that the distance between the AP/wireless router and the wireless client is within the recommended distance, and wireless client should be at least 5 feet away from the AP/wireless router. * Make sure no wireless interference from other wireless devices, e.g. cordless phones and microwave ovens are known to be using the same WIFI band; make sure that the AP/wireless router is set to a channel not common in the area. * Upgrade the driver of the NIC, if possible. * Upgrade or reflash the firmware, if possible. Temporarily set static IP address on the computer, if necessary. * If same issue, device is defective. YES NO Not getting the authentication prompt when trying to access the device GUI. * Routers * Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras * Network Attached Storages * Pop-up blocker is enabled on the browser * High browser security * Not connected properly to the device * Make sure that you can ping the device before accessing the GUI. * Isolate the issue by using different Internet browsers or using different computers. * If allowed, disable the pop-up blocker feature on the Internet browser. Please note that different browsers have different ways to disable the pop-up blocker feature. * Hard reset the device using the reset button. NO NO Wireless client is not getting a valid IP address from the DHCP * Wireless Routers server - other wireless * Wireless Gateways clients are working perfectly. * Routers * Gateways * Access Points (AP) Getting Management * Wireless Bridges page when trying to * Wireless Range access the device GUI. Extenders * Network Cameras * Network Attached Storages * Routers * Gateways * Access Points (AP) Getting "401 * Wireless Bridges Unauthorized" error * Wireless Range message when trying to Extenders access the device GUI. * Network Cameras * Network Attached Storages * Routers * Gateways * Access Points (AP) Getting "403 Forbidden" * Wireless Bridges error message when * Wireless Range trying to access the Extenders device GUI. * Network Cameras * Network Attached Storages * Routers * Gateways * Access Points (AP) Getting "404 Not * Wireless Bridges Found" error message * Wireless Range when trying to access Extenders the device GUI. * Network Cameras * Network Attached Storages * Routers * Gateways Getting "407 Proxy * Access Points (AP) Authentication * Wireless Bridges Required" error * Wireless Range message when trying to Extenders access the device GUI. * Network Cameras * Network Attached Storages * Firmware issue * Flash the firmware of the device. Most management page will give you a tool to flash the firmware. * Hard reset the device using the reset button. * Use the TFTP utility to flash the firmware of the device, if possible. * If same issue, device is defective. YES NO * Trying to access the device * When prompted, make sure to provide the correct device username GUI using incorrect username and password. and password NO NO * Trying to access the device GUI incorrectly, e.g. by default, you can only access the device GUI using HTTP (not HTTPS) and through wired connection (and not wireless). * When trying to access the device GUI, make sure that your computer is wired to the device. * Make sure to use the correct protocol - HTTP or HTTPS. * Isolate the issue by using different Internet browsers or using different computers. * Hard reset the device using the reset button. NO NO * Make sure you type the correct URL. For most devices, you can access * Trying to access the device its GUI using its IP address, e.g. http://192.168.1.1. Alternatively, you can GUI using incorrect URL. * Not also access the GUI using its device name, e.g. Linksys00011. connected properly to the * Make sure that you can ping the device before accessing the GUI. device * Hard reset the device using the reset button. NO NO * Trying to access the device GUI using a browser setup * Make sure that you can ping the device before accessing the GUI. with Proxy Server for LAN * * Isolate the issue by using different Internet browsers or using different Not connected properly to the computers. If allowed, reset the browser settings. device NO NO When trying to access the device GUI, it prompts for a username and password for a different device (ex: Tomato, DDWRT, Trendnet, Speedstream, Westell, Motorolla, etc). * Routers * Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras * Network Attached Storages * Customized firmware (not using the official firmware of the device * Computer is connected to the wrong device ; * Computer is connected to multiple devices (e.g. wired to one device and wireless to the other) that have the same IP address NO NO YES NO YES NO UI SETTINGS ISSUES * Routers * Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Network Cameras Device will not save * Network Attached changes to the settings. Storages Device GUI has broken tool tips. Device GUI has incomplete tabs. Device GUI has unusual characters. * Browser issue * Firmware issue * Isolate the issue by using different Internet browsers or using different computers. * Hard reset the device using the reset button. * Upgrade or reflash the firmware. Use the TFTP utility or follow the recovery procedure, if you cannot access the GUI. * If same issue, device is defective. * Modem is offline * Defective WAN port * Defective ethernet cable * Loose ethernet cabling * Incorrect Internet connection configuration * Incorrect MTU size set on the rouer * Using incorrect power adapter * Firmware issue * Isolate the issue by making sure that you can go online behind the modem. * Make sure that the ethernet cable connecting the modem and the router is in good condition; make sure that it's following the standard length; make sure that both ends are properly connected; make sure appropriate LEDs are lit. * Check the router's Internet configuration, make sure it matches with that of the ISP. * Check the MTU size set on the router, make sure it's set to auto. * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. FUNCTIONALITY ISSUES Router will not sync with the modem, not getting Internet IP address. * Routers * Gateways * SSID broadcast is disabled * Wireless interference from other wireless devices * Wireless client is too far from the AP/wireless router * Using incorrect power adapter * Firmware Issue * Make sure that the distance between the AP/wireless router and the wireless clients is within the recommended distance (wireless clients should be at least 5 feet away from the AP/wireless router). * Make sure no wireless interference from other wireless devices, e.g. cordless phones, microwave ovens, and any other wireless routers, are known to be using the same WIFI band; make sure that the AP/wireless router is set to a channel not common in the area. * Relocate the AP/wireless router, if possible; it is recommended to place the AP/wireless router on top of a desk or on a wall (open space). * Make sure that the power rating of the power adapter matches with the power rating of the device (recommend to use the power adapter that came with the device). * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO * DHCP server feature is disabled * Computers are not connected properly * Firmware issue * Make sure that computers are connected properly - both wired and wireless clients. * Make sure that the DHCP server on the router is enabled; set static IP address on the computer, if necessary, just to open the device GUI. * Upgrade or reflash the firmware. Temporarily set static IP address on the computer, if necessary. Reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO All computers cannot resolve domain names, * Routers but can ping the * Gateways website IP address. * DNS on the router is not properly set * Firmware issue * Isolate the issue by making sure that you don’t have the same issue if connected behind the modem. * Make sure that the DNS settings on the router is set to dynamic; make sure that the router is getting DNS IP address from the modem. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO Router is not allowing VPN access. * No VPN client software is installed on the computer * VPN client software is not properly configured * VPN passthrough feature on the router is disabled * Need to open service ports on the router specific to the VPN client software * Firmware issue * Isolate the issue by making sure that you don’t have the same issue if connected behind the modem. * Make sure that the VPN passthrough feature of the device is enabled. * Open the specific service ports on the router; this should be coordinated with the VPN network admin. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the router. * Make sure that the modem is on bridge mode. Internet IP address on the router should be public IP address. * If same issue, device is defective. YES NO AP/wireless router has * Wireless Routers no wireless broadcast * Wireless Gateways same issue with all * Access Points (AP) wireless clients. Router will not give out IP addresses to hosts (or * Routers will not give out valid IP * Gateways address) - same issue with all computers. * Routers * Gateways * Routers * Gateways * Slow Internet speed from the ISP * Incorrect ethernet cables used * Incorrect MTU set on the router * Firmware issue Slow wired connectivity same issue with all * Routers wired computers; no * Gateways problem with wireless connectivity. * Incorrect ethernet cables used * Incorrect MTU size set on the router * Firmware issue Slow Internet connectivity - same issue on all computers. Slow wireless connectivity - same issue with all wireless clients; no problem with wired connectivity. Intermittent Internet connectivity - same issue with all computers. * Wireless Routers * Wireless Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Routers * Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Isolate the issue by making sure that you don’t have the same issue if connected behind the modem. * Make sure that the ethernet cables used, especially the one connecting the modem and the router, are in good condition and within the prescribed lenght. Use another ethernet cable if necessary. Ethernet cables should be at least Cat5e or Cat6. * Check the MTU size set on the router, make sure it's set to auto. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. * Make sure that the ethernet cables used are in good condition and within the prescribed lenght. Use another ethernet cable if necessary. Ethernet cables should be at least Cat5e or Cat6. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO YES NO * Make sure that the distance between the AP/wireless router and the wireless clients is within the recommended distance, and wireless clients should be at least 5 feet away from the AP/wireless router. * Wrong wireless security * Make sure no wireless interference from other wireless devices, e.g. mode set on the AP/wireless cordless phones, microwave ovens, and any other wireless routers, are router known to be using the same WIFI band; make sure that the AP/wireless * Location of the AP/wireless router is set to a channel not common in the area. router * Relocate the AP/wireless router, if possible; it is recommended to place * Wireless interference the AP/wireless router on top of a desk or on a wall (open space). * Wireless range issue * Check the wireless security mode set on the AP/wireless router, it is * Firmware issue recommended to use WPA2-AES. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO * Isolate the issue by making sure that you don’t have the same issue if connected behind the modem. * Make sure that the ethernet cables used, especially the one connecting the modem and the router, are in good condition and within the prescribed lenght. Use another ethernet cable if necessary. Ethernet cables should be at least Cat5e or Cat6. * Check the MTU size set on the router, make sure it's set to auto. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO * Intermittent Internet connection from the ISP * Incorrect ethernet cables used * Incorrect MTU set on the router * Firmware issue * Wireless interference * Wireless range issue * Firmware issue * Make sure that the distance between the AP/wireless router and the wireless clients is within the recommended distance, and wireless clients should be at least 5 feet away from the AP/wireless router. * Make sure no wireless interference from other wireless devices, e.g. cordless phones, microwave ovens, and any other wireless routers, are known to be using the same WIFI band; make sure that the AP/wireless router is set to a channel not common in the area. * Relocate the AP/wireless router, if possible; it is recommended to place the AP/wireless router on top of a desk or on a wall (open space). * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO * Need to open specific service ports on the router * Firmware issue * Isolate the issue by making sure that you don’t have the same issue if connected behind the modem. * Open the specific service ports on the router; this should be coordinated with the application developer. * Check the MTU size set on the router, make sure it's set to auto. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the router. * Make sure that the modem is on bridge mode. Internet IP address on the router should be public IP address. * If same issue, device is defective. YES NO Unable to open specific sites when connected * Routers behind the router * Gateways same issue with all computers. * DNS on the router is not properly set * Firmware issue * Isolate the issue by making sure that you don’t have the same issue if connected behind the modem. * Make sure that the DNS settings on the router is set to dynamic; make sure that the router is getting DNS IP address from the modem. * Check the MTU size set on the router, make sure it's set to auto. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO Router cannot detect the USB storage/drive connected to its USB port. * USB storage is not connected properly * Compatibility issue with the USB storage and the router model * Defective USB storage * Defective USB port on the router * Firmware issue * Isolate the issue by making sure that you don’t have the same issue if you connect that same USB storage to a USB port of a computer. * Isolate further by connecting another USB storage, e.g. flash drive, to the USB port of the router. * Make sure that the USB storage model is one of those tested to work with the router model. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO Intermittent wireless connectivity - same issue with all wireless clients. Router not allowing special applications to work - same issue with all computers. * Wireless Routers * Wireless Gateways * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Routers * Gateways * Routers * Gateways Cannot remotely access the USB storage/drive * Routers connected to the * Gateways router. * USB storage is not connected properly * Router cannot detect the USB storage * FTP feature is not enabled on the router * Firmware issue * Wireless NIC is disabled Wireless NIC or wireless * The computer where the adapter cannot detect wireless NIC is installed has * Wireless USB Adapters wireless networks in some network security range. feature. * Driver issue Wireless range extender cannot detect the wireless broadcast from the AP/wireless router other wireless clients are working perfectly. * Access Points (AP) * Wireless Bridges * Wireless Range Extenders * Isolate the issue by making sure that you can access the USB storage locally; make sure that the router can detect the USB storage. * Check the USB storage settings on the router; make sure that the FTP feature is enabled. * Upgrade or reflash the firmware; reset, power cycle, and reconfigure the device. * If same issue, device is defective. YES NO * Make sure that the wireless NIC is enabled. * Isolate the issue by disabling the 3rd party network security feature running on the computer, e.g. Norton, AVG, Kaspersky, TrendMicro, if there is. * Isolate further by installing the wireless NIC to other computers. * Upgrade the wireless NIC driver. * If same issue, device is defective. YES NO YES NO * Make sure that the distance between the AP/wireless router and the wireless range extender is within the recommended distance. * Make sure no wireless interference from other wireless devices, e.g. * Wireless broadcast from the cordless phones, microwave ovens, and any other wireless routers, are AP/wireless router is disabled known to be using the same WIFI band; make sure that the AP/wireless * Wireless interference router is set to a channel not common in the area. * Firmware issue * Relocate the AP/wireless router, if possible; it is recommended to place * DoA the AP/wireless router on top of a desk or on a wall (open space). * Upgrade or reflash the firmware of the wireless range extender; reset, power cycle, and reconfigure the device. * If same issue, device is defective.
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