India Belkin Non Net RMA Flow Chart

2018-11-15

: Linksys India Belkin Non Net Rma - Flow Chart India Belkin Non Net RMA - flow chart process s

Open the PDF directly: View PDF PDF.
Page Count: 1

Back to Agent portal Belkin End User RMA - INDIA
Non-Networking Belkin RMA Service Process
*CJ has shared the RCC service center list
Step1: Customer calls Toll free number and speaks to Customer service support (CS) Team
Step2: CS creates a profile for customer
Step3: Check the Warranty of the product
Step4: Isolate the issue with the unit
Step5: CS requests for unit screen shot along with scan copy of invoice
Step6: Check with TL to approve RMA
Step7: Incase the unit is obsolete / End of Life (EOL) CS team will offer customer to visit nearest RCC branch for similar value products else Credit.
Step8:Iftheunitiswithinwarranty,CSsharestheRMAemailandreplacementcenter’saddress
Step9: Replacement is based on the stock availability at service center (7-10 business days)
Step10: Inform customer about RCC Working Schedule: 11:00AM to 5:30PM. From Monday to Friday
Step11: Customer visits nearest RCC (Rashi Care Center) service center along with copy of RMA authorization letter
Step12: Customer submits the defective unit
Step13: Customer gets acknowledgement receipt from RCC
Step14:CreditwilltakeplaceifRCCdoesnothavenewunitorcan’tarrangethesame.
Step15: Customer receives the new unit with in 7-10 business days subjected to product availability
IfcustomerisinterestedforotherBelkinproductofsimilarvaluee.g.forC400combo,hemayoptforiPhonechargingcable(ifheisusingiPhone)etc….elsewe
can close as Credit (as user is not interested for other Belkin product)
Concentrix (CNX)
checks proof of
purchase If product
Decline Support. Call Closed
CNX tries to
troubleshoot problem
on the phone
Issue Resolved. Call Closed
Not Under Warranty
Under Warranty?
Issue Resolved
CNX Generates RMA number and
shares it with the customer via email
with CC to RCC center and BCC to CJ
Customer takes the printout of the
email and goes to the RCC service
center mentioned on RMA email
RCC checks for stocks
for replacement
Takes back the faulty unit & gives
replacement to the Customer
replacement/warranty end date etc
Has Stocks
Does not have Stocks but can get stock
Does not have Stocks and isnt
able to get stock
RCC
checks / Authenticates
documents / Checks
physical damage or Power
check with defective unit
Reject case and notifies to the brand
(CJ)
Case Closed
No
Yes/ All in order
CNX
advises customer to visit RCC with
RMA proof and faulty unit for
replacement
Customer isnt happy
with RCC waiting time
(Refund process)
CNX after liasing with CJ will start the refund
process.
CNX request customer to share the
device screen shot and invoice copy
Case Closed
RCC Checks with Rashi warehouse wether they can
order the product. Informs Customer to come at a
later time if is able to arrange stocks within 7-10
days time
Belkin: 080-6791-2120
(Monday –Friday / 10 AM to 10 PM)
Customer calls
Technilcal Center

Navigation menu