Livongo Health 3614-04 In Touch Blood Glucose Monitoring System User Manual Owners manual

EosHealth, Inc. In Touch Blood Glucose Monitoring System Owners manual

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3614 04 User Manual

Owners manual



INTOUCH™BLOODGLUCOSE

MONITORINGSYSTEM



OWNER’SMANUAL



V1.6



CONTENTS



Chapter1–YourInTouch™..................................................5

YourInTouch™5

ContactUs7

Important–StayingSafe7

UsingThisUserGuide9

Chapter2–Overview........................................................  10

IndicationsforUse11

YourDoctor13

Chapter3–Components.....................................................14

InTouch™14

GlucoseTestStrips14

ImportantInTouch™GlucoseTestStripInformation15

LancingDevice16

ControlSolution18

Chapter4–GettingStarted................................................19

TurningOnandSettingupyourInTouch™19

YourInTouch™Monitor22

TheDisplayScreen24

Chapter5–CheckingYourBloodGlucose..........................25

BeforeTesting25

SafetyTips25

HowToTest26

MealtimeTags31

Feeling32

ChangingYourSelections34

IfDataTransmissionIsUnsuccessful36

Chapter6‐WhatDoYourResultsMean?...........................38

BloodSugar38

HighOrLowReadings38

References39

Chapter7–ForearmorPalmTesting..................................40

HowtoTest40

Limitations&Considerations41

Chapter8–ViewingResultsandTrends.............................43

Logbook44

MealtimeValues44

Patterns&Stats46

StepsandCalories48

SnapshotSummary50

Chapter9–YourMessages.................................................51

Messages51

Team52

MyCoach53

MyMD53

MyFamily55

MyMobile56

Chapter10–YourPersonalWebPortal..............................57

LoggingIn57

Dashboard58

MoreDetail58

Chapter11–CheckingyourInTouch™...............................60

TheControlSolutionTest60

UsingControlSolution61

ControlSolutionTroubleshooting65

ImportantTips66

Chapter12–Maintenance..................................................68

Cleaning68

Battery69

StoringYourInTouch™&TestStrips71

Chapter13–SettingsOptions.............................................73

Help73

AirplaneMode73

ActivityMonitorSettings75

Reminders76

CalibrateControl76

About78

Chapter14‐Troubleshooting.............................................79

IssuesWithTests79

BasicTroubleshooting79

ErrorMessages80

CommunicationErrors81

GettingSupport82

Chapter15–SpecificationsandLimitations.......................83

Specifications83

OperatingRanges83

GlucoseTestImprecision83

Environmental84

Limitations84

Chapter16–WarrantyandCompliance.............................86

LimitationsOnWarranty86

ForWarrantyService87

FCCInterferenceStatement87

FCCCaution88

FCCRadiationExposureStatement88

PrivacyPolicy88



USPatentNo.7,935,307,8,066,640,6,837,976,6,942,770,andotherUSand

foreignpatentspending.InTouch™isatrademarkofEosHealth,Inc.Copyright

2013EosHealth,Inc.09/10/2013v1.1



Chapter1–YourInTouch™



ThankyouforchoosingInTouchTMyourgatewayto

bettermanagementofyourdiabetes.YournewIn

TouchTMsystemwillmonitoryourglucoseandyour

dailyphysicalactivitytohelpyouleadahealthierlife.

Thisuserguidehasimportantinformationonyournew

systemandhowitworks.Pleasereaditcarefully

beforeusingInTouch™,itwillhelpyoumakethemost

ofyournewInTouch™,



YourInTouch™



YourInTouch™iseasytouse.Ithasacolortouch

screendisplaywhichwillshowyourbloodglucose,

viewtrends,sharewithyourhealthcareteam,and

viewandretrievepersonalizedmessages.



Itgivesaccurateglucosetestresultsinjust5

secondsusingaverysmallbloodsample.Thissmall

sampleallowsyoutouseathinnerlancetbecause

notasmuchbloodisneededtodoaglucosetest.

It’salotlesspainful.



InTouch™hasamemorythatstoresyourglucoseand

activityresults.Italsoautomaticallysendsallyour

datadirectlyandsecurelytoyourpersonalizedhealth

accountwirelessly.Youcanalsochoosetosendyour

resultstoyourhealthcareteamandreceive

personalizedadvicetohelpyou,yourcoach,andyour

healthcareprofessionaltomanageyourdiabetes.



Itevenletsyouknowwhenyouarerunningoutoftest

stripsandneedtoreorder.Butremember,InTouch™

isnotintendedtoprovideautomatedtreatment

guidanceordecisions,norisitasubstituteforyour

professionalhealthcareprovider.It’saguideanda

helper.



Beforeyougetstarted,pleasefillouttheWarranty

Registrationcardincludedinyourkitandmailthe

cardbacktotheaddressprintedonthecard,or

completetheWarrantyRegistrationonlineat:



www.InTouch.eoshealth.com



Weusetheinformationcollectedtoimproveour

service.



ContactUs



InTouch™ismadebyEosHealth,Inc.



2800PostOakBoulevard,

4100Houston,Texas77056



InsidetheUSA,pleasecallCustomerServicetoll‐

freeat1‐800‐945‐4355orvisitourwebsiteat:



www.InTouch.eoshealth.com



OutsidetheUSA,pleasecontactyoursupplierfor

support.

Important–StayingSafe



Pleasetakeamomenttoreadthroughthis

importantsafetyinformation.Remember,thisis

amedicaldeviceanditneedstobetreatedwith

respect.



 TheInTouch™BloodGlucoseMonitoringSystem

andlancingdevicemustonlybeusedbyone

person.Forsafetyreasons,donotshareitwith

anyone,includingyourfamilymembers.

 Manypartsofyourdevicecomeintocontactwith

yourblood.Kitpartscanpotentiallytransmit

infectiousdiseases,evenafterbeingcleanedand

disinfected.

 Alwayswashyourhandsthoroughlywithsoapand

wateranddrywellafterhandlingthemeter,test

strips,oryourlancingdevice.

 Alwaysconsultyourdiabeteshealthcare

professionalandfollowhisorherguidanceabout

yourbloodglucosemonitoringroutine.

 Therecommendationsinthismanualapplytoall

bloodglucosemonitorsandaresupportedbythe

AmericanAssociationofDiabetesEducators

(AADE),theAmericanDiabetesAssociation(ADA),

theUSFoodandDrugAdministration(FDA),and

theAdvancedMedicalTechnologyAssociation

(AdvaMed).

 Ifthisdeviceisusedinamannernotspecifiedby

themanufacturer,theprotectionprovidedbyit

againsthazardsmaybeimpaired.

 TheInTouchGlucoseMonitoringSystemis

deliveredfullyassembledandrequiresno

additionalassembly.



UsingThisOwner’sManual



Wehaveincludedsomehelpfuladditionstothisuser

manual.Theseare:



NOTES‐helpfulinformationfordaytodayuse.



CAUTIONS‐importanttipsonprotectingyour

glucometer.



WARNINGS‐crucialinformationthatwillhelpyouuse

yourglucometersafelyandcrucialinformationabout

therisksofreceivinginaccuratereadings.



Chapter2–Overview



IndicationsforUse



TheEosHealth,Inc.InTouch™BloodGlucose

MonitoringSystem(alsoknownasInTouch™)uses

anelectrochemicalenzymaticassayforthe

quantitativedetectionofglucoseinfreshcapillary

wholebloodfromthefingertip,forearm,andpalm

bypeoplewithdiabetesathomeasanaidin

monitoringtheeffectivenessofdiabetescontrol

programs.Fingertip,forearmandpalmtestingsites

shouldbeusedalternatelyonlywhenbloodglucose

levelisnotchangingrapidly.



TheInTouch™BloodGlucoseMonitoringSystemis

ahandhelddevicethatiscomposedofablood

glucosemeter,pedometer,andGSMcellularradio.

TheInTouchBlood™BloodGlucoseMonitoring

SystemmakesuseofitsGSMradiototransmit

glucometerandpedometerdatabacktoaserver

andreceiveinformationfordisplayinresponse.



TheInTouch™BloodGlucoseMonitoringSystemis

intendedtobeusedbyasinglepatientandshould

notbeshared.Itisforinvitrodiagnosticuseonly.



•Thisdeviceisnotindicatedforthediagnosisor

screeningofdiabetes.

•Alternativesitetestingcanbeusedonlyduring

steady‐statebloodglucoseconditions.



•Alternativesitetesting(AST)shouldnotbeused

tocalibratecontinuousglucosemonitors(CGMs)

norforuseininsulindosecalculations.



•TheInTouchTMBloodGlucoseMonitoringSystem

andStripsaretobeusedwiththeInTouch™Blood

GlucoseMonitoringSystem;itmeasuresglucosein

capillarywholebloodfromthefingertip,forearm

andpalm.



•ForInVitroDiagnosticUse



YourInTouch™BloodGlucoseMonitoringSystem

measurestheglucoseinyourbloodandalso

measuresyourlevelofphysicalactivity.Thinkofit

likeahealthcoachwhocanhelpyoufeelyourbest.



YoucanuseInTouch™athome,orinclinical

settingstohelpyouwiththemanagementand

treatmentofyourdiabetes.



Pleasenotethatthisdeviceisnotintendedtobe

usedfordiagnosisorscreeningfordiabetes

mellitusandshouldnotbeusedwithnewlyborn

babies.



YourInTouch™takesglucosemeasurementsfrom

smallbloodsamplestakenfromyourfingertip,

forearm,orpalm.



Pleasenote:



 InTouch™mustonlybeusedoutsidethebody(in

vitrodiagnosticuse).

 ItshouldonlybeusedwithInTouch™blood

glucoseteststripsandInTouch™controlsolutions.

 Itshouldonlybeusedfortestingglucose(sugar)

withfreshcapillarywholebloodsamples.

 ItshouldNOTbeusedtodiagnoseDKAortotest

newborns.

 ItshouldNOTbestoredintherefrigeratororinthe

car.



WARNINGS:



1. YourInTouch™containssmallparts.Keepitoutof

thereachofsmallchildrenandpets.



2. Ifyouhavehypoglycemiaunawareness,ablood

glucosemonitoriscriticaltoyourcare.Sinceany

monitormayfail,break,orbemisplaced,you

shouldalwayshaveabackupmonitor.



3. Bloodsamplesandbloodproductsarepotential

sourcesofhepatitisandotherinfectiousdiseases.

Handleallpartsofyourdevicewithcare.Wear

gloveswhenperformingmeasurementsonanother

person.Anyitemsthatareusedtomeasureglucose

liketeststrips,lancets,andalcoholswabs,mustbe

disposedofsafelyinaccordancewithlocal

regulationstoavoidtheriskofinfection.





YourDoctor



PleaseusyourInTouch™withcare.Ifyouexperience

symptomsthatarenotconsistentwithyourblood

glucosetestresults,andyouhavefollowedallthe

instructionsdescribedinthisUser’sGuide,consult

yourdoctororhealthcareprofessionalimmediately.It

isalwaysbettertobesafe.



Chapter3–Components



InTouch™



Youhaveeverythingyouwillneedinyourbox.Your

newInTouch™devicewillbereadytogoandwill

alreadybepartlycharged.Tochargeitfully,youwill

needtoplugitinovernight.Undernormaloperating

andbloodglucosemonitoringconditions,thecharge

shouldlastforseveralweeks.



Youwillalsofindthefollowing:



 InTouch™bloodglucoseteststrips(10).

 Lancingdeviceandlancets.

 Control(Normal)solution(1bottle).

 QuickStartGuide.

 ACchargerandUSBcord.

 Warrantycard.

 Carryingcase(oracoupontoredeemoneofyour

choice).



GlucoseTestStrips



TheInTouch™GlucoseTestStripsaredesignedforuse

withyourInTouch™Monitoronly.Useeachteststrip

onlyonce,andthendiscardit.DONOTreapplyblood

totheteststrip.Thisisveryimportant.

Theycomeinavarietyofcolorstohelpyoukeeptrack

ofwhichyouhaveused,buttheyallgiveidentical

results.Theycomeinvialsandalsoasindividually

sealedpackageswithasingleteststrip.

InTouch™GlucoseTestStripsrequireonlyaverysmall

bloodvolume(0.6µLforglucose)andautomatically

drawbloodintothetestareaofthestrip.Theycanbe

handledwithclean,dryhandswithoutaffectingthe

readings.Theyareveryconvenientwhetheryoutestat

homeoronthego.







ImportantBloodGlucoseTestStripInformation



Pleaseremember:



 UseonlyInTouch™BloodGlucoseTestStripswhen

testingforglucose.

 Removetheteststripfromthevial/foilonlywhen

readytotest.

 Storetheteststrippackageinacool,dryplace

below86°F(30°C).Donotrefrigerateorfreeze.

 Donotstoretheteststripsnearheatormoisture.

 Storetheteststripsintheiroriginalpackagingonly.

 Afterremovingaglucoseteststripfromthevial,

immediatelyreplacethecapandclosethevial

tightly.

 Donotuseteststripsbeyondtheexpirationdate

printedonthepackageasthismaycause

inaccurateresults.

 Teststripsshouldonlybestoredfor3monthsafter

opening.Discardanyremainingteststripsafterthis

date.

 Donottamperwiththeteststrips.



WARNING:Theteststripvialsandpackagingcontain

smallparts.Keepawayfromchildrenandpets.



LancingDevice



Thediagrambelowshowsyourlancingdevice.Thisis

thepartoftheInTouch™whichtakesthesample.



Touseit,youshould:



1.Removetheendcap(A,topleft)bygentlypushing

downandawayfromthelancingdevice.



2.Insertthelancet(B)firmlyintothelancetholder

untilitcomestoastop.



3.Removetheprotectivelancetcover(C)byholding

thelancingdevicefirmly.Twistandpulloffthelancet

covertoexposethetip.



DONOTTOUCHTHELANCETTIP.



4.Replacetheendcapbysnappingitbackontothe

lancingdevice.



5.Selecttheskinpenetrationdepthbyturningthe

depthselector(F)untilthedesirednumbercanbe

seeninthedepthselectionwindow.Thelancing

deviceoffersfivelevels:1forsoftskin;2‐3for

averageskin,and4‐5forthickorcallousedskin.



6.Pullbackonthelancingdeviceuntilitcomestoa

stop.Thecockingmechanismwillreturntoits

originalpositionuponrelease.



7.Placethelancingdevicefirmlyagainstyourfinger

andpressthereleasebuttontoobtainablood

sample.Thelancetwillreturntoitsoriginalposition

afteruse.



8.Afterfinishingyourbloodcheck,removetheend

cap,carefullyremovetheusedlancet,anddisposeof

thelancetsafelyinanappropriatecontainer.



9.Foralternativesitetesting,pleaseseeChapter7.



ControlSolution



YourkitincludesacontrolsolutiontocheckyourIn

Touch™andteststripsareworkingproperly.The

controlsolutionisaliquidthatcontainsafixedamount

ofglucose.ItisusedtocalibrateyourInTouch™and

makessureyourreadingsareaccurate.



Youcanalsousethissolutiontopracticetaking

readings,ortocheckthatyouarefollowingthecorrect

testingprocedurewithoutusingyourownblood.Ifthe

monitorreadingiswithinthecontrolsolution’s

acceptablerange,themeterisworkingcorrectly.



Chapter4–GettingStarted



TurningOnandSettingupyourInTouch™



Youneedtodoverylittletosetupanduseyour

monitor.Itwillpartiallychargebutyourchecktomake

surethatthebatteryisatleast50%fullbeforeusingit

forthefirsttime.



Tocheckthebatterystatuslookatthebatterygauge

iconinthetopleftofyourscreen,andthebarswithin

theicon.



BylightlypressingthesideOn/Offbutton,theWake‐

Upscreenwillappear.Itwillbeepforafewsecondsas

itfindsthenetworkandautomaticallysetsthetime

anddayfollowedbytheHomescreen.



Thetimeanddatearesetautomatically,nomatter

whereyouare,andareshownatthetopoftheHome

screen.Ifyouaretraveling,InTouch™willsetyour

monitor’stimetothetimezonethatyouareinsothat

yourmeasurementswillbesentwithrighttimestamp.



Havingthecorrecttimeanddateofeachbloodtest

resultisimportantbecauseithelpsyouandyour

healthcareprofessionalunderstandyourbloodglucose

patternsandcanbeusedtotrackchangesinyour

managementplan.



InTouch™willalsoautomaticallydetectthewireless

networkthatyouareinand‘roam’ifnecessary.There

isnochargetoyouforroamingorwireless

connections.



CAUTION:AlwayshandleyourInTouch™withcare.

Droppingtheunit,orexposingittowaterforexample

maydamagethesensitivemonitoringequipment

inside.Ifyouarepackingawayyourunitforan

extendedperiodoftime,protectitfrommoisture,

prolongeddirectsunlight,andextremetemperatures.

Lookafterit,anditwillkeeplookingafteryou.



YourInTouch™Monitor



1. On/Offbutton.

2. Colortouchdisplayscreen.

3. Teststripport.

4. USBchargingport.

5. Wirelesssignalindicator.

6. Batterychargeindicator.



TheDisplayScreen



1. Signalstrength.

2. Currentdateandtime.

3. Batterylevelandchargingstate.

4. Checkyourbloodglucoselevel.

5. Trendsforinformationonyourperformance.

6. Messagesyoushouldcheck.

7. Settingsformakingsureyourdeviceworks

perfectly.

8. TeamtosendyourinformationtoMyCoach,

MyMD,MyFamily&MyMobile.



Chapter5–CheckingYourBloodSugar



BeforeTesting



Beforetestingandtoensureaccurateresults,wash

andthoroughlydryyourhandsandthetestingsite.



InTouch™cantestbloodglucoseonthefingertips,

forearm,orpalm.Thesamplesizeisjust0.6µL(Glu)of

blood.Thisminimizespain.



SafetyTips



 Followthecleaninganddisinfectinginstructionsfor

themeterandlancingdevicetopreventtheriskof

blood‐bornepathogens.

 Themeterandlancingdeviceareintendedfora

singleuserandshouldneverbeshared.

 Washyourhandswithsoapandwarmwater,then

drythoroughly.Alternatively,usealcoholpadsto

cleantheareatobetestedanddryitthoroughly

aftercleaning.

NOTE:Cleaningofthepuncturesiteisimportant.



HowToTest



1. Tosavepower,themeterwillgotosleepwhennot

beingused.PoweronandwakeuptheInTouch™

bypressingtheON/OFFbuttonontherightsideof

themeter,orbytappingtheCheck/Testicononthe

Homescreen.



Whenthepowercomesonyouwillsee:



2. Youcanalsowakeupthemeterbyinsertinga

glucoseteststripintothemonitor.



3. PressCheck,inthetoplefthandcorner.



4. Thescreenwilldisplay“ReadytoCheckGlucose”.



5. Afingerwillappearonthescreentopromptyouto

applyabloodsample.Thelastbloodglucosevalue

andthecurrentsteps/caloriesaredisplayedatthe

bottomofthescreen.Youcancancelthetestat

anytime.



NOTE:Ifthestripisremovedbeforeyoustartthetest,

thescreenwillgoblankandreturntotheHomescreen.



NOTE:Ifatestisnotperformedafterinsertingthetest

strip,thedevicewillwaitindefinitelyuntilthestripis

removedoruntilthetestiscancelled.



6. Holdinghanddownwards,massagefingerwith

thumbtowardstiptostimulatebloodflow.



7. Usethelancingdevice,loadedwithanewlancet,to

puncturethefinger.(Seelancingdeviceinstructions

foruse.)



8. Squeezethefingertoformadropofblood.



Touchtheendoftheteststriptotheblooddropuntil

theteststripisfull.Whiletestisinprogress,ahelpful

tiporpersonalmessageappears.Whenyouhave

finishedreadingthemessageyourresultswillappear

andabeeperwillsoundifenabled.



Youwillbeaskedtoremovethestrip.Thetestcanbe

cancelledatanytimebyeitherremovingthestripor

pressingtheCancelbutton.





9. Thebloodglucoseresultisavailableon‐screenin5

seconds.Theresultswillshowthebloodglucose

valueandtheamountithasincreased(+)or

decreased(‐)fromthelasttimeyoutested.While

youarewaitingforyourresults,apersonalized

healthtipwillappearinsteadoftheusualboring

countdown.



10. Theresultisautomaticallystoredintothedevice’s

memory.



NOTE:Lancetsareforone‐timeuseonly.Useanew,

sterilelanceteachtimeyoutest.Testdifferentareason

yourfingertipstoavoiddevelopingcalluses.Remove

theusedlancetfromthelancingdeviceandfollowyour

localdisposalregulationswhereapplicable.

NOTE:Iftheerrorscreenappears,itismostlikelydueto

thesamplebeingtoosmall.Thesamplehastofillmostof

thewell/channelinthewhitepartofthetestingstrip.



WARNING:Yourlancingdeviceisforpersonaluseonly.DO

NOTshareitwithothers.Sharingthelancingdeviceor

lancetscantransmitseriousinfections.Toavoidaccidents,

donotstoreusedlancetsinthedeviceaftertestinganddo

notloadthelancingdevicewithanewsterilelancetunless

readytouse.



NOTE:Donotpresstheteststripdirectlyagainsttheskin.

Touchtheteststripgentlytotheblooddrop.



11. Afteryourbloodglucoseisdisplayedonthescreen,

youcanquicklyandeasilytagyourbloodglucose

resultwithimportantinformationasfollows:



MealtimeTags



ThefirstscreenthatappearsistheMealtimescreen.

Selectbytappingthebuttonandselectingthemealat

whichthebloodglucosewastaken.Onceyouhave

selectedthemeal,itwillbehighlighted.



Ifyouselectedanyofthe“After”meals,the“AddCarbs”

willbehighlighted.Bytapping“AddCarbs”,akeypadwill

appearwhereyoucanaddthecarbsforthatmeal.



Thenumberswillbehighlightedonselectionandwill

withyourbloodglucose,justpressNEXTatthebottom

rightofthescreen.Youcanalwaysgobackandchange

yourselectionbytappingtheBACKbutton.



Ifyouuseinsulinandhavesetupyourprofileontheweb

portal(seebelow),oronyourInTouchTM(insettings),you

canlogbothyourCarbsandyourInsulindose.



Immediatelyfollowingyourresults,thescreenwillshow

“AddCarbs/Meds”whichwilltakeyoutoascreenwhere

youcanaddyourmealtimeCarbsandInsulindose,by

pressingCarbsorInsulinatthetopofthedisplay.The

keypadwillletyoutypeinyourrecordsforCarbsand

Insulin.



Feeling



Sometimesyoumaywanttoquicklyaddsomeother

helpfulnotestoyourbloodglucosedataincludinghow

youfeel,whetheryourbloodglucosereadingfollows

exercise,orwhetheritiswithorwithoutmedication.



Theseselectionsareallatyourfingertipsandcanbe

chosenfromapre‐selectedlistontheInTouch™

displayscreen(yourwebsitewillgiveyouadditional

opportunitiestoaddnotes).



Ifyouarefeelingfine,forexample,justtaptorecord

thisaspartofthedatathatisautomaticallyrecorded

inyourlogbookandtransmittedtoyourhealth

account.



Thesenotescanbehelpfulforbothyouandyour

healthcareprovidertounderstandanypatternsthat

mightarisewithmealtimes,medications,exercise,or

otherfactors.



ChangingYourSelections



12. Whenyouarefinishedandthetagsarecompleted,

youwillbeaskedtoconfirmtheinformationbefore

itissentsecurelytoyourhealthaccount.



Beforetransmittingthedata,youcanalwaysgo

backandchangeyourpreviousselectionsby

pressingtheBackbuttonandre‐selectingfromthe

quick‐addmenus.



13. Ifthereadingishighorlow,orifthereisanother

issue,youmaybepromptedtotestagain.





14. Yourresultsandtagscanbefoundinyourhealth

accountwithinaminute;fromthere,youcansend

datadirectlytoyourcoachorhealthcareteam.



15. Youcanalsoviewyourresultsonlineat:

www.InTouch.eoshealth.com



16. Whenyourresultshavebeensuccessfully

transmitted,youwillreceiveatiporpersonal

messagefromyourcoachorhealthcareteam.



IfDataTransmissionIsUnsuccessful



Ifthereareonlyoneortwobarsofwirelesssignal

strengthonyourdevice,itmayresultinunreliable

transmissionorreceptionofyourdata.Thesignal

strengthindicatorislocatedatthetopoftheIn

Touch™screen.



Ifthedevicecannotcommunicatewithyoursecure

healthportal,thefollowingmessagewillappear:



“Nodataconnection,datawillbestoredand

transmittedassoonasasecureconnectionis

detected.”



Inthiscase,yourresultswillbestoredand

automaticallytransmittedonceasufficientsignalis

acquired.Youdonotneedtodoanythingsincethiswill

happenautomaticallyonceareliablesignalis

obtained.



Ifthedatatransferfails,InTouch™displaystheblood

glucoseonitsscreenjustlikeanyotherglucosemeter.

Theresultswillalsobestoredinthememoryandcan

bereviewedintheTrendssection.



IMPORTANT:Ifyourbloodglucoselevelisabove600

mg/dLorbelow20mg/dL,re‐checkyourbloodglucose

immediatelyusinganewteststrip.



DONOTre‐checkonyourpalmorforearmbutusing

yourfingertips.Ifyoustillreceivethesamevalue,call

yourdoctororhealthcareprofessionalimmediately.



Chapter6‐WhatDoYourResultsMean?



Yourbloodglucosevaluewillvaryaccordingtoyour

foodintake,yourmedication,yourgeneralhealth,your

stresslevels,andyourlevelofphysicalactivity.Togive

youanidea,theidealrangesforpeoplewithout

diabetesareasfollows:



 70to100mg/dLbeforemeals,and

 70to140mg/dLaftermeals.



BloodSugar



Testresultsgreaterthan250mg/dLmaymeanhigh

bloodsugar(hyperglycemia).



Testresultslowerthan60mg/dLmaymeanlowblood

sugar(hypoglycemia).



HighOrLowReadings



IfyourInTouch™displaysresultsthataremorethan

250mg/dLorbelow50mg/dLANDyoufeelill,treat

yourdiabetesaccordingtoyourdoctor’sinstructions.



IfyourInTouch™displaysresultsthataremorethan

250mg/dLorbelow50mg/dLandyouDONOTfeelill:



 TestyourInTouch™withacontrolsolution(see

section4).

 Washyourhands,drythoroughly,andtestagain

usingyourﬁngertip.



Ifyoustillgetahighorlowreading,youshouldcontact

yourdoctor.



References



AmericanDiabetesAssociation

StandardsofMedicalCareinDiabetes‐2008.

DiabetesCare‐2008;31:S12–S54.



Chapter7–Forearm&PalmTesting



InTouch™allowsyoutocheckyourbloodglucoseon

alternativesiteswiththesameaccuracyasonyour

fingertips.TheInTouch™reducesthepainofblood

glucosemonitoringsignificantlybyrequiringonly0.6

µLofbloodsample.



HowToTest



1. Selecttheforearmtestsiteinthehighlighted

areaasshowninthediagrambelowor,

alternatively,selectthepalmheelorpalmside

testsite.



2. Attachtheclearcapto

thelancingdevice.

Pressandholdthe

lancingdevice

FIRMLYagainstthe

forearmorpalm.



3. Continuetohold

FIRMLYandpressthe

releasebuttonto

lancethearea.



4. Continuetoholdthedevice,pressingFIRMLYuntila

fullblooddropforms.Theclearcapallowsyouto

seetheblooddrop.



5. Applytheblooddroptotheedgeoftheteststripso

thatthebloodisdrawnintothestrip.



6. Holdthemonitortotheblooddropuntilyouheara

shortbeeporuntilyouseethemonitorbeginto

countdown.



NOTE:Thebloodonthestripshouldlooksimilartothe

redbloodyouareaccustomedtoseeingwhenyoutest

yourfinger.Ifthesamplelooksclear,pink,orlightin

color,retestwithafingertipsample.



7. Yourbloodglucosetestresultisdisplayedonthe

screenandstored.



Limitations&Considerations



Somepeoplechecktheirbloodglucoseatsitesother

thanthefingerbecauseitisgenerallylesspainful.

However,therearecircumstanceswhentheseother

sitescangivedifferentresultstothefinger.



Resultsfromtheforearmmaybedifferentfrom

fingertipresultswhenglucoselevelsarechanging

rapidly,e.g.afterameal,aftertakinginsulin,or

duringorafterexercise.Onlyusefingerorpalm

checksduringthesetimes.



CAUTION:Alwaysseektheadviceofyourdoctoror

healthcareprofessionalbeforechoosingtouse

forearmandpalmsites.Bruisingmayoccurwith

forearmandpalmtesting.



Don'tUseForearmChecking



 Foratleast2hoursafteryouhaveeatenor

injectedinsulin.

 Ifyouhaverecentlyexercised.

 Ifyouthinkthatyourbloodglucoseislow.

 Ifyouthinkthatyourbloodglucosemaybe

changingrapidly(e.g.afterameal,aftertaking

insulin,orduringorafterexercise).

 Ifyouareunawareofsymptomswhenyourblood

glucoseislow(hypoglycemic).

 Ifyourforearmresultsdonotmatchthewayyou

feel.Inthiscase,recheckusingyourfingerorpalm.

ForearmCheckingMightNotBeAppropriate



 Ifyouareill.

 Ifyouareunderextrastress.

 Ifyouroutinelyhavewidelyfluctuatingblood

glucosevaluesthatareoftenlow(hypoglycemic).

 Ifvaluesfromthepalmsamplewereshowntobe

equivalenttovaluesfromthefingersamples.

Chapter8–ViewingResultsandTrends



YourInTouch™stores500recordsinitsonboard

memory.Thisgivesyouaconvenientviewofwhat’s

beenhappening.Thereisaquickandeasywayto

reviewyourresults:



TaptheTrendsicononthe

homescreen.



UnderTrends,youcanview

yourLogbooks,Mealtime

Values,Trends,Patterns&

Statistics,andActivity.



YoucanalsogetaSnapshot

Summaryofhealthfrom

yoursecurepersonalhealth

account.



Yourpersonalhealthresultsandsomehelpful

personalizedadvicebasedonyourreadingscanbe

foundinyourpersonalhealthaccountat

www.InTouch.eoshealth.com.



Logbook



YourLogbookisanoverviewofyourrecentrecords.It

willshowyouresultsfromthelast7days.Youwillsee

theDayandMealtime,(“Before”and“After”)in

relationtoyourbloodglucose.Themostrecent7‐day

valueswillappearfirst.



Togetmoredetail,youcantapontheDaybuttonto

displayanexpandedviewfortheselectedday.



Theappleindicateswhetheritisbefore(whole)or

afterameal(eaten).



MealtimeValues



TogetaQuickViewofthemealtimevalues,InTouch™

willdisplaybloodglucosevaluesandtrendsfor

Breakfast,Lunch,Dinner,orBedtime(Snack)intabular

orgraphicformforeachofthemeals.



BytappingtheB,L,orDonthetopbarofyour

Logbook,youcanviewthemealtimevaluesforthe

weekorforaperiodofupto30days.



Highorlowvaluesarehighlightedinredandthose

intermediateorborderlinevaluesinyellow.



CarbsandadditionalNotes(e.g.Feelings)willbe

displayedinthesetables.



TappingontheDaybuttoninthefarleft‐handcolumn

willdisplayanexpandedviewoftheMealtime

Logbook.



Patterns&Stats



InTouch™alsoprovidesQuickViewsofpatternsand

statistics,displaying(7,14,and30day)averages,high,

lows,percentagevariability,andpercentageofyour

bloodglucosevalueswithinyoursettargets.



YoucanviewforALL,B,L,D(Breakfast,Lunch,and

Dinner),andwhetherbefore(apple)orafter(eaten

apple).



TappingtheB,L,orDatthetopofthebardisplaysthe

breakdownforthatmealtimeandshowsanaverage

over7,14,30,or90daystoidentifyanytrends.



ItisalsopossibletoviewyourHighorLowvalues,in

totaloratspecificmealtimes,togetherwithother

notes,toseeiftherearepatternsthataffectyour

bloodglucoselevel.



StepsandCalories



YourInTouch™automaticallyrecordsyourstepsand

thenumberofcaloriesyouburnedtoyourpersonal

healthaccount.



Yourresultsfortheweekcanbedisplayedbytapping

theActivitybutton.



Likeyourbloodglucoseresults,youractivityresultsare

displayedbytheweek.Youcantaponthedaytoget

anexpandedviewaswellasthestepsforthatday

(DailySteps).



SnapshotSummary



InTouch™willprovideanupdated30‐daysnapshotof

yourhealthmetricsincludingbloodglucose,glucose

goals,runningHb1Ac,Variance(howmuchyourblood

glucosevaluefluctuatesinthe30‐dayperiod),Steps,

andNetCaloriesgained(+)orlost(‐).



Chapter9–YourMessages



Messages



YourInTouch™alsoprovidestwo‐waymessagingand

hastheabilitytoretrieveandstoremessagesand

personalizedtips.TheMessageIcononthehome

screenwilldisplayhowmanynewandunread

messagesyouhavewaitinginyourInbox.



Toviewyourmessages,taptheMessageicononthe

Homepage.Messagesincludereminders,healthtips,

andimportantcommunicationsfromyourhealth

team.



Youcanretrievemessages

placedinyouraccountfrom

yourhealthteam,your

coach,oryourdoctor.



Oneoftheinnovative

featuresofIntouchisthat

youwillbenotifiedwhenyou

areclosetorunningoutof

bloodglucosestrips.



Wemakeiteasy:whenyou

areabout5daysawayfromrunningout,theautomatic

messagingwillaskyouifyouwouldliketore‐order.



Ifyoudo,thenthesupplieswillbesentdirectlytothe

addressyouhaveinyouraccount.Andyouwillbe

notifiedthattheyhaveshipped,allonyourInTouch.

Thisistheeasiestwaytostaystockedup.



Team



InTouchTMcansendyourresultsdirectlytoyourTeam:

yourhealthcoach,MD,familymobilephoneoremail.

BysimplytappingMyCoachorMyMD,yourpersonal

healthrecordwillbefaxedoremailedtothenumber

oraddressyouprovidedwhenyouregistered.



Forexample,ifyoutapMyMobile,your30,90,and

120daysummarywillbesenttoyourmobilephoneas

atextmessageoremail.



MyCoach



BytappingtheMyCoachiconyoucansendyourresults

directlytoyourcoachandsetupacoachingsession.



MyMD



ByselectingMyMD,youcanshareyourresultswith

yourMD.Ifyouhaveplacedyourdoctor’sfaxnumber

whenyouregisteredoronthewebsite,theresultswill

beautomaticallytransmittedtothatnumber.



Ifyouhavenotregistered,akeyboardwillappear

whereyoucanenteryourdoctor’sfaxnumbertosend

yourresults.Youonlyhavetoenterthisonlyonceasit

willbestoredinyourpersonalhealthaccount.



MyFamily



MyFamilyenablesyoutoselectamemberofyour

familywithwhomyouwanttoshareyourresults.They

willgetyourresultsbytextontheirmobilephone,

email,orbyatelephonecall.Youandtheycanchoose

howtheywanttobestgetyourresults.



Thisisidealforcheckinguponkidswhoareinschool

sothatmomanddaddon’thavetocalltheschoolto

gettheresults.Youcanchoosewhenandhowtoshare

theinformation,andeverythingissentsecurely.



MyMobile



MyMobileallowsyoutosendrecordsdirectlyto

yourmobilephoneforeasyviewing.



NOTE:Whenthemonitormemoryisfull(500test

results),theoldestresultwillbedeletedfromtheon

boardmemory.Youwon’tloseanydatabecauseIn

TouchTMwillconfirmthattheoldestresultisalready

loggedinyoursecureWebhealthaccount.



Chapter10–YourPersonalWebPortal



Yourtestresultsandpersonalinformationarestored

securelyinyouronlinehealthaccountandcanbe

viewedbyvisiting:



https://www.eoshealth.com/intouch/



LoggingIn



YouwillneedtoenteryourUserID(usuallyyouremail

address)andthepersonalidentificationnumber(PIN)

youspecifiedwhenyoufirstregistered.



Dashboard



Whenyoulogin,thefirstscreenyouwillseeisyourBG

Dashboard,whichwillletyouviewyourresultsfor

todayorforthelast7,14,30or90days;youcanalso

createaprintout.



TheDashboardshowsyouataglanceyouraverage

bloodglucoselevelwithinyourchosentimeframe,

yourhighestandlowestlevels,howmanystripsyou

haveusedandhowwellyouarestickingtoyourtesting

routine.



MoreDetail



Clickingonthedropdownlistsalsoletsyousee:



 Whenyouwillneedtoreordermoreteststrips.

 Yourhealthlog,withtaggedmealreadings.

 Yourlatestglucosereadings.

 Mealpatternsandstats.

 Trends.

 Averages.

 YourInTouch™messages.



Youronlinehealthaccountalsohaspageswhereyou

canseeallyourdata(andfilteritifrequired),change

yourclinicalsettings,changeyourprofiledetails,and

accessInTouch™support.



Chapter11–CheckingYourInTouch™



TheControlSolutionTest



Thecontrolsolutiontestconfirmsthatyourmonitor

andteststripsareworkingcorrectly.Acontrolsolution

testissimilartoabloodtest,exceptthatyouuseIn

Touch™ControlSolutionandnotabloodsample.You

shouldrunacontrolsolutiontest:



 Whenyoufirstgetyourmonitorandthenat

leastonceaweek.

 Eachtimeyouopenandbeginusinganewvial

ofglucoseteststrips.

 Ifyouleavetheglucoseteststripvialcapopen

foranylengthoftime.

 Ifthemonitorisdropped,damaged,orexposed

toliquids.

 Ifyouthinkyourtestresultsareinaccurateorif

yourtestresultsareinconsistentwithhowyou

feel.

 Tochecktheperformanceofthemonitorand

teststrips.



NOTE:HighandLowGlucoseControlsarealso

recommendedasanadditionalqualitycontrolcheck

foryourInTouch™monitoringsystem.Thesecanbe

purchasedfromyourdealer.



UsingControlSolution



 UseonlygenuineInTouch™ControlSolutionto

check.

 Checktheexpirationdateonthecontrolsolution

vial.Donotusecontrolsolutionpasttheexpiry

dateoryoumaygetinaccurateresults.

 Thecontrolsolutionwillremainaccuratefor3

monthsafterfirstopening.Discardanyremaining

solutionafterthisdate.

 Storethecontrolsolution,tightlyclosed,atroom

temperaturebelow86°F(30°C).

 Donotrefrigerateorfreezethecontrolsolution.

 Shakethecontrolsolutionwellbeforeusingit.



CAUTION:TheInTouchTMGlucoseControlSolution

rangesprintedontheteststripvialandfoilpouchare

forthecontrolsolutiononlyandareusedtotestthe

performanceofthemonitorandteststrip.



IfyourControlSolutionResultscontinuetofalloutside

theprintedrange:



 TheInTouch™Monitormaynotbeworking

properly.

 Donotusethemonitortotestyourblood.

 InsidetheUSA,callCustomerServiceat1‐800‐945‐

4355.OutsidetheUSA,contactyoursupplier.



CheckingyourInTouchTM



1. PresstheON/OFFbuttononthesideandgoto

Settings>Calibrate>Control.



2. Insertastripintothemeter.



NOTE:Ifthestripisremovedbeforeyoustart,the

screenwillgoblank.Ifacontrolisnotperformed

within2minutesofinsertingthestrip,thescreenwill

goblank.Tocheck,removeandreplacethestrip,

startingfromStep1.



3. Shakethecontrolsolutionvial.Discardonedrop

beforeuse.Squeezetheseconddropofcontrol

solutionontoaclean,hard,drysurface,i.e.the

controlcap.



4. GototheSettingssectionandselectCalibrate>

Control.



5. Pickupthemeterwithstripinsertedandtouchthe

striptothedropofcontrolsolution.



6. Aqualitycontrolresultisavailableon‐screenin5

secondsforglucose.



7. Comparetheresultonthedisplaywiththerange

printedonthestripvialorfoilpouch.Iftheresult

fallswithintherange,yourmonitorandstripsare

workingcorrectly.



8. Theresultisautomaticallystoredintothedevice’s

memory,ismarkedandsenttoyourhealthrecord

asacontrolsample.Youcanreviewyourcontrols

withinyourhealthrecord.



ControlSolutionTroubleshooting



Out‐of‐rangeresultsmaybecausedbythe

following:



 Anerrormayhaveoccurredwhenperformingthe

controltest.Tryanothertestandrememberto

followtheinstructionscarefully.

 Thecontrolsolutionmayhaveexpiredormayhave

beencontaminated.Checktheexpirationdateon

thecontrolsolutionvial.Controlsolutionisonly

goodfor3monthsafteropening.Makesurethe

controlsolutionvialisclosedwhennotinuse.

 Thestripmayhaveexpired.Checktheexpiration

dateontheteststripvial.

 Theteststripmayhavebeendamaged.Thiscanbe

causedbyextremetemperaturesorbyleavingthe

teststripvialcapopen.Tryanothertestusinga

newteststrip.

 Theremaybeamonitormalfunction.CallTechnical

Supportat1‐800‐945‐4355(insidetheUSA).

OutsidetheUSA,contactyoursupplier.



ImportantTips



 UseonlyInTouch™ControlSolutionwiththeIn

Touch™Strips.Otherbrandsofcontrolsolutionor

teststripswillproduceinaccurateresults.

 Alwayschecktheexpirationdate.Donotuse

expiredcontrolsolution.

 Donotfreeze.Storethecontrolsolutionclosedand

atroomtemperature.

 Nevertouchthetipofthecontrolsolutionbottleto

theteststrip;thiswillcontaminateallthe

remainingsolutioninthebottle.



NOTE:Ifthecontrolsolutiontestresultisoutsidethe

range(iseitherhigherorlower),yourmonitorandtest

stripmaynotbeworkingtogetherproperly.Repeatthe

processusinganewteststrip.



WARNING:Donotusethemonitorformedical

purposesuntilyourcontrolsolutiontestresultsfall

withintheappropriaterange.



Chapter12–Maintenance



Cleaning



TheexterioroftheInTouch™Monitorshouldonlybe

cleanedanddisinfectedwithDISPATCHHospital

CleanerDisinfectantTowelsTM.Thesehavespecial

ingredientsthatcleananddisinfectyourInTouchTM.

Cleananddisinfectyourmeteratleast1timeperweek

usingDISPATCHHospitalCleanerDisinfectant

TowelsTM.usingtheprocedurebelow.Liquidsshould

notentertheteststripport.



1.DispensetheDISPATCHHospitalCleaner

DisinfectantTowelsTMfromitspackageorcontainer.



2.Cleantheoutsideofthemetertoremoveanyblood

ordirt.



3.Discardusedtowelinasealedcontainerwhereit

willnotbetouchedbyothers.



4.DispenseasecondDISPATCHHospitalCleaner

DisinfectantTowelsTMfromitspackageorcontainer.



5.Discardusedtowelinasealedcontainerwhereit

willnotbetouchedbyothers.



6.Waitatleastoneminuteandmakesuredeviceis

completelyairdriedbeforecheckingyourblood

glucosenext.



8.Disinfectthemeterwiththesecondtowelbywiping

alloutsidesurfaces.



InTouchTMhasbeenvalidatedfor1,825cleaningand

disinfectioncyclesoroncethelifetimeofthedevice(5

years)hasbeenreached,whichevercomesfirst.

Battery



Themonitorispoweredbyarechargeablebattery.If

thisbatterybeginstolosecharge,asmalliconwill

appearnearthebatterypowericonintheupperleft

cornerofthescreentowarnthatthemonitorhas

sufficientchargefor20moretests.



Continuewithtestingasusual;thebatterywarningwill

remainon‐screen.



WhenchargingusingtheUSBcharger,youwillnotbe

abletouseInTouch™todoanychecking.Unplugthe

chargerfromthewallbeforechecking.Thedisplay

screenwillalsoshowhowInTouch™ischarging.



After20testshavebeenperformed,therewillbe

insufficientbatterychargetocontinuetesting,andthe

monitorwillnolongeroperate.



Ifyounoticesigniﬁcantreductioninthedurationof

yourmeter’soperatingtime,yourmetermayneed

replacing.PleasecontactInTouch™technicalsupport

at(888)666‐4530,ore‐mailsupport@.com.



StoringYourInTouch™&Strips



Yourmeterisadelicateelectronicdevicethatshould

behandledwithcare.Severeshock,suchasthat

causedbydroppingthemeter,coulddamageit.



Themeterandteststripsonlyworkinthetemperature

rangeof50˚Fto104˚F.



Storetheteststripsbetween39°Fand86°F.Donot

freeze.Seetheteststripinstructionsformoredetails.

Don’tleavethemeterinaplacethatisextremelyhot

orextremelycold(e.g.anywherenearaheatsourceor

inanextremelyhotorcoldcar).



Donotexposethemeterorteststripstohighlevelsof

humidity,suchasinthebathroomorkitchen.



Immediatelyclosethebottlecaptightlyafterremoving

ateststrip.



CAUTION:DONOTattempttoopenthemonitorto

makeanyrepairs.Yourwarrantyandallclaimswillbe

void!Onlyauthorizedservicepersonnelcanrepairthe

monitor.



Ifyouhaveanyproblemsorquestions,turnyourmeter

offandcontactInTouch™.InsidetheUSA,call

CustomerServiceat1‐800‐945‐4355.OutsidetheUSA,

contactyoursupplier.



SupportisavailableMondaythroughFriday,9AM‐

5PMEST.



Chapter13SettingsOptions



Help



YourInTouch™comeswithaninteractiveHelpmenu,

digitalFAQsandanabbreviatedUser’sManual.This

meansyoucangethelpdirectlyfromyourdevice,

whereveryouare.



About



Theaboutmenucontainsimportantinformation

aboutyourInTouch™deviceincludingtheversion

number,transmittingmoduleIDnumber,andthe

wirelesscard,allofwhichcanbeusedto

troubleshootanyissuesyoumighthave.



AirplaneMode



TurningontheAirplaneModedisablesyourcellular

networkaccess,andyouwillnotbeabletotransmit

yourreadingswhileitisturnedon.Thisisusefulifyou

aretakingofforlandingduringaflight.



Yourmeter’sclockwill,however,continuetowork

properlyinthismodeandwillresetwhenAirplane

Modeisturnedoff.YoucanstilluseInTouch™justlike

anyotherglucosemeterandwhenyouaccessthe

cellularnetworkyourvalueswillbeautomatically

transmittedtoyourhealthaccount.



Meds

InTouchTMhasabuiltininsulinlogbooktohelp

yourecordyourinsulindose.Todothis,simplytap

theMedsandsetittoInsulinY/N,andyourIn

Touchwillpromptyou,shouldyouwish,torecord

yourinsulindoseatspecifictimes.



ActivityMonitorSettings



Thesesettingsallowyoutotailoryourstrideandstep

information,asshort,medium,orlongstrides.Thiscan

helpyougetmoreaccurateresultswhichreflectyour

bodyshape.



Reminders



YourInTouch™hasareminderfunctionthatwillsound

orprovideamessageonthescreen.Itispre‐setto

“On”.Thistellsyouwhenenoughbloodisappliedto

thetstrip,whencheckingiscompleted,whenyou

haveamessagewaiting;ifenabled,italsopromptsyou

tocarryoutotherstepsusingyourmonitor.



Youcancreateuptothreereminderstotellyou

whentocheckortakemedications.Youcansetthe

timesbytappingthetimeandtheAMorPM,and

alsosetthedayoftheweek.



CalibrateControl



Thisfunctionallowsyoutotestthemeterandtest

stripfunctionsusingacontrolsolutiontomakesure

thattheyareworkingproperly.







Chapter14‐Troubleshooting



IssuesWithTests



Ifyourdevicedoesnotbegincheckingafteryou

haveinsertedabloodsample,youshouldcheckif:



• Theteststripisupsidedownorisnotinserted

fully.

• Thebatteryisdead.

• Youhavetakenenoughbloodtosample.

• YourInTouch™hasautomaticallyturneditself

off.

• Theteststripmaybedamaged.

• YourInTouch™maynotbeworkingproperly.



BasicTroubleshooting



1. Inserttheteststripcorrectlywiththenameand

whitetipfacingupandout.Ifyouarestill

havingissueswithtests:



2. Repeatthetestwithanewteststrip.

After3attempts,call1‐800‐945‐4355(insidethe

USA).OutsidetheUSA,contactyoursupplier.

ErrorMessages



Intheeventyourdeviceexperiencesanerror,you

willseethefollowingscreenalongwithanerror

message.



ErrorMessage:“MeterFailure”



Whatitmeans:Aswithanycomputerdevice,

sometimesthemetermayneedtoberestarted.



Actiontotake:RestartmeterandcontactIn

Touch™supportiftheproblemcontinues.Turn

yourmeteroffbeforecallingInTouch™on1‐800‐

945‐4355



ErrorMessage:“UsedStripInserted”



Whatitmeans:Yourteststripmaybeusedor

damaged.



Actiontotake:Repeatthetestwithanewtest

strip.Remembertoaddthesampleonlywhenyou

seethepromptonthedisplayscreen.Ifyoubelieve

thatyouhavereceivedadamagedteststrip,return

ittoInTouch™forafreereplacement.



ErrorMessage:“NotEnoughBlood”



Whatitmeans:Thereisnotenoughbloodortoo

muchbloodorcontrolsolutionontheteststripto

giveareliablereading.



Actiontotake:Removetheteststripandrepeat

thetestwithanewteststrip.



ErrorMessage:“Temp.TooLow/Temp.TooHigh”



Whatitmeans:Themeteristoohotortoocold.



Actiontotake:Movethemeterintoanareathatis

between50˚Fand104˚F.



IMPORTANT:Afterreceivingthiserror,allowthe

metertobeatroomtemperatureforatleast30

minutesbeforetestingbloodorcontrolsolution.



CommunicationErrors



ErrorMessage:"Nodataconnection,datawillbe

stored."



Whatitmeans:Themetercannotﬁndacellular

connection.



Actiontotake:See“CommunicationErrors”below.



Ifyouarehavingtroubleuploadingyourresultsto

InTouch™,youmaywanttotrythefollowing:



• Ifyouaretestingindoors,moveclosertoa

windowforbettercellularreception.



• Trytestingoutdoors.



• Checktoseeifthereiscellularcoverageinyour

area.Twobarsorlessofwirelesssignalstrength

mayresultinunreliabletransmissionandreception

ofdata.



• Restartthemeter.



GettingSupport



Ifyoustillcan'tresolveyourproblem,turnyour

meteroffandcontactourInTouch™technical

supporton:



1‐800‐945‐4355

support@intouch.eoshealth.com



Chapter15–Specificationsand

Limitations



Specifications



TestMeasuredBloodGlucose

GlucoseMethodologyGlucoseoxidasebiosensor

GlucoseTestResultsmg/dL(Plasmavalues)

SampletypeCapillarywholebloodGlucoseTest

range20to600mg/dL

AcceptableHematocritrange25%to60%

LengthofTest5seconds(Glu),10seconds(Ket)

TestStripVolumes0.6µL(Glu)



OperatingRanges



Temperature:57°to104°F(14°to40°C)

Humidity:10%to90%relativehumidity

Altitude:upto10,000ft(3000m)

Weight:2.65oz(75g)

Size3.6x2.3x0.9in(91.4x58.4x22.9mm)

Monitordatastorage:500results



Electrical&PowerRatings

ElectricalSpecifications:

3.7VLi‐PolymerBattery1100mAh



Maximumcurrent(Battery):650mApeak

Maximumpower(Battery):2.4Wpeak

Maximumcurrent(USBinput,charging):1Acontinuous



USBcharginginput:5V1A

GlucoseTestImprecision



6%or5.4mg/dL(whicheverisgreater)

Environmental



•Thestoragetemperaturerangeforthemonitor:

‐13°Fto115°F(‐25°Cto46°C).

•Thestoragetemperaturerangeforthetest

strips:59°Fto86°F(15°Cto30°C).

•Themonitoroperationaltemperaturerange:

57°Fto104°F(14°Cto40°C).

•Therelativehumidityrange:10%to90%non‐

condensing.



Limitations



Theteststripsgiveaccurateresultswhenthefollowing

limitationsareobserved:



 Theteststripsshouldnotbeusedtodiagnose

diabetes,DKA,ortotestnewborns.

 Eachteststripisforasingletestonly.Donotreuse

thestrips.Useanew,sterileInTouch™teststrip

eachtimeyoutest.

 Yourteststripsareforpersonaluseonly.Donot

sharethemwithanypeople,includingrelatives.

 Useonlyfreshcapillarywholeblood.Donotuse

serumorplasma.

 Thereisnoeffectonbloodglucoseforaltitudesup

to10,000feet(3000meters)abovesealevel.

 RefertotheOwner’sGuideforoperating

temperaturerangeforthemonitor.

 Extremesinhumidity(higherthan90%andlower

than10%)mayaffectresults.

 TheInTouchTestStripsarecalibratedagainst

plasma.

 Theanticoagulantsodiumandlithiumheparinmay

beused.EDTAisnotrecommendedforusewithIn

TouchTMTestStrips.

 Interferencesforelevatedlevelsof

acetaminophen,tolazamide,uricacid,bilirubin,

ephedrine,andmethyldopamayaffectresults.

 Glucosetestresultsmaybefalselylowifthe

patientisseverelydehydrated.

 Criticallyillpatientsshouldnotbetestedwiththe

InTouch™GlobalGlucometer.



Chapter16–WarrantyandCompliance



YourInTouch™isguaranteedtobefreeofmaterial

andworkmanshipdefectsfor3yearsfromthedateof

purchase(exceptasnotedbelow).Ifatanytimeduring

thefirst3yearsafterpurchase,yourInTouch™does

notworkforanyreason(otherthanasdescribed

below),itwillbereplacedwithanewmonitorora

substantialequivalent,freeofcharge.



LimitationsOnWarranty



Thiswarrantyissubjecttothefollowingexceptions

andlimitations:



 Thiswarrantyisapplicableonlytotheoriginalpurchaser.

 Thiswarrantydoesnotapplytounitswhichmalfunctionor

aredamagedduetoobviousabuse,misuse,alteration,

neglect,unauthorizedmaintenanceorfailuretooperate

meterinaccordancewithinstructions.

 WehavenoknowledgeoftheperformanceoftheInTouch™

MonitorwhenusedwithteststripsotherthanNovaTest

Strips.Therefore,wemakenowarrantyastothe

performanceoftheInTouch™whenusedwithanyteststrips

otherthanNovaTestStrips.

 Thereisnootherexpresswarrantyforthisproduct.The

optionofreplacement,describedabove,isthewarrantor’s

onlyobligationunderthiswarranty.



ForWarrantyService



TheoriginalpurchasermustcontactCustomerService

at1‐800‐945‐4355ifintheUSA.OutsidetheUSA,

contactyoursupplier.

FCCInterferenceStatement



Thisequipmenthasbeentestedandfoundtocomply

withthelimitsforaClassBdigitaldevice,pursuantto

Part15oftheFCCRules.Theselimitsaredesignedto

providereasonableprotectionagainstharmful

interferenceinaresidentialinstallation.



Usingthisequipmentgenerates,uses,andcanradiate

radiofrequencyenergyand,ifnotinstalledandusedin

accordancewiththeinstructions,maycauseharmful

interferencetoradiocommunications.



However,thereisnoguaranteethatinterferencewill

notoccurinaparticularinstallation.Ifthisequipment

doescauseharmfulinterferencetoradioortelevision

reception,whichcanbedeterminedbyturningthe

equipmentoffandon,theuserisencouragedtotryto

correcttheinterferencebyoneofthefollowing

measures:



 Reorientorrelocatethereceivingantenna.

 Increasetheseparationbetweentheequipment

andreceiver.

 Connecttheequipmentintoanoutletonacircuit

differentfromthattowhichthereceiveris

connected.

 Consultthedealeroranexperiencedradio/TV

technicianforhelp.



FCCCaution



Anychangesormodiﬁcationsnotexpresslyapproved

bythepartyresponsibleforcompliancecouldvoidthe

user’sauthoritytooperatethisequipment.



FCCRadiationExposureStatement



ThisequipmentcomplieswithFCCRadiationExposure

Limitsforanuncontrolledenvironment.



Thistransmittermustnotbeco‐locatedwithor

operatinginconjunctionwithanyotherantennaor

transmitter.



PrivacyPolicy



AsthemanufacturerofInTouch™,EosHealthis

committedtousingyourpersonalinformationrespon‐

siblyandincompliancewiththelaw.Wepledgethat

wewillnotshareorsellyourpersonalinformation

withmarketersorthirdparties.Theinformationyou

voluntarilysharewithuswillonlybeusedtohelpus

provideabetterserviceforyouinthefuture.

Livongo Health 3614-04 In Touch Blood Glucose Monitoring System User Manual Owners manual

EosHealth, Inc. In Touch Blood Glucose Monitoring System Owners manual

Owners manual

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