Livongo Health LV00408 Blood Glucose Monitor User Manual PL00415 A Livongo UserGuide English draft

Livongo Health, Inc. Blood Glucose Monitor PL00415 A Livongo UserGuide English draft

user guide

Livongo for Diabetes User Guide
Welcome
Welcome to the Livongo for Diabetes program. This guide
will help you get started in less than 5 minutes. If you have any
questions, please call Member Support at 800.945.4355 or
email us at membersupport@livongo.com. We’re available 24
hours a day, seven days a week.
Contents
The Livongo for Diabetes Program
Getting started
First blood glucose check
Access your data at any time
Coaching for any question
Support when you need it most
Keep your loved ones in the loop
Share your Summary Report
Unlimited supplies
Charging the Livongo meter
Power on / Power off / Sleep mode
Customize your settings in the Livongo meter
Troubleshooting error messages
Appendix
3
4
5
7
8
9
10
11
13
14
14
15
16
20
Page 2 of 26Page 1 of 26
The Livongo for Diabetes Program
The Livongo for Diabetes program is a completely new approach
to diabetes management designed to empower you to make better
decisions.
The Livongo for Diabetes program includes: the Livongo meter,
unlimited strips and lancets, access to coaches at any time,
personalized insights, and much more. Get started to discover
all the benefits.
Getting started
The Livongo meter comes ready to use right out of the box and
is already charged. First, configure your Livongo meter to best fit
your needs.
Steps to configure your meter:
• Turn on your meter by pressing the power button for 3 seconds
• Select language preference (English or Spanish)
• Select whether you use insulin
Now your Livongo meter is ready for your first blood glucose check.
Note: Your meter’s date and time will be automatically updated after
you do your first check.
Page 4 of 26Page 3 of 26
First blood glucose check
10:22 AM SAT, FEB 7
SETTINGS
CHECK BG MY LOGS
SHARE &
SUPPORT
MESSAGES
10:22 AM SAT, FEB 7
Cancel
Ready to Check Glucose
10:22 AM SAT, FEB 7
Cancel
Ready to Check Glucose
1 2 3
Power up your meter, place
it on a flat surface and
insert a test strip
Wait for meter to display
“Ready to Check Glucose”
Apply a drop of blood into
strip chamber
10:22 AM SAT, FEB 7
Before
Breakfast
After
Breakfast
Before
Lunch
After
Lunch
Before
Dinner
After
Dinner
121
Last BG: 141 ( 12/25 6:30 PM )
No
Meal
Other /
Snack
mg/dL
10:22 AM SAT, FEB 7
121
Last BG: 141 ( 12/25 6:30 PM )
mg/dL
I feel fine I don’t
feel well
Light
headed
Stressed
out
After
exercise
Ate
more
Took
more
meds
Missed
meds Other
10:22 AM SAT, FEB 7
121
Last BG: 141 ( 12/25 6:30 PM )
mg/dL
After Breakfast
I feel fine
Submit
Edit
Edit
4 5 6
Select a meal tag.
If you take insulin, you’ll
have the option to log insulin
and carbs
Select a tag that describes
how you’re feeling
Click “Submit” to securely
upload your blood glucose
reading and tags (meals and
feelings) to your private account
Page 6 of 26Page 5 of 26
Access your data at any time
You can access your data on the Livongo meter by tapping the “My Logs” icon
on the Home Screen. You can view your “Log Book”, “Meal Summary”, and
“All Stats”, which is a summary of your statistics.
You can also access your blood glucose readings in your private account at
any time.
To access your data online, you can log in to my.livongo.com. Once you’ve
used the Livongo meter for some time, the trends and graphs can help you
better manage your diabetes effectively.
Coaching for any question
All Livongo coaches are Certified Diabetes
Educators who can answer any diabetes
questions, from nutrition to lifestyle changes.
Your coach will get to know you and provide
you with the one-on-one support you need.
There are two ways to reach out to a Coach:
• From the Livongo meter, click “Share &
Support” and then “Contact Coach”.
• From my.livongo.com, click “Coaching &
Report” and then “Coaching Support” from
the menu at the top. You can then request
a coaching session on that page.
Once you speak with a coach, you’ll be able
to continue the conversation by phone, email
or text message. Kendall Brooks,
Registered Dietitian &
Certified Diabetes Educator
Welcome to Livongo
116
105
121
Page 8 of 26Page 7 of 26
Keep your loved ones in the loop
You can choose to notify your loved ones automatically by email or text message
when you get low or high blood glucose readings.
To enable and customize this feature, log in to my.livongo.com, click
“Coaching & Report” at the top of the screen and select “Notifications to
Friends and Family”.
Support when you need it most
If your blood glucose reading is high or low, our coaches will contact you
within 5 minutes to help you manage your blood glucose back into target range.
By default, the blood glucose thresholds are set to 60 mg/dL and 400 mg/dL.
You can customize these thresholds or, if you prefer, opt out of this benefit.
To customize this benefit, go to my.livongo.com, click “Coaching & Report”
at the top of the screen and select “Coaching Support”.
Edit Low Notification Level
Page 10 of 26Page 9 of 26
Share your Summary Report
Livongo’s Summary Report has been specifically designed for you to easily
share your data with your Doctor every few months.
It provides a summary of your readings, along with charts and trends, so that
you can spend more time on meaningful conversations with your doctor.
There are two ways you can share the Summary Report:
1. From your meter: From your Livongo meter home page, go to “Share &
Support” and then click on “Share My Report”.
To enable this feature, please add your doctor’s email address to your account
beforehand. To do this, go to my.livongo.com, click “Coaching & Report” at the
top of the screen and select “Share From Meter”.
2. On the web: Go to my.livongo.com, click “Coaching & Report” at the top of
the screen to open the drop down menu and select “Summary Report”. You’ll be
able to download your report or share it by email.
Share from Meter
1
Health Summary Report
120
130
2
Page 12 of 26Page 11 of 26
Charging the Livongo meter
Your Livongo meter is powered by a rechargeable battery. You’ll receive a
notification on the meter when your battery level is low. To charge it, plug the
charger cord into the port on the left side of the meter. The meter will show the
progress on the screen. Please note that you won’t be able to use the meter
while it’s charging.
Please wait for 30 minutes after charging to check your blood glucose.
Power on / Power off / Sleep mode / Storage
To save battery, your Livongo meter will go to Sleep Mode after being inactive
for 1 minute.
To wake up the meter, you can simply press the power button or insert a test strip.
To power off the Livongo meter, hold the power button for 3 seconds and the
screen will indicate that it’s powering down. To turn the meter back on, hold
the power button again for 3 seconds.
The Livongo meter is best stored in the Livongo case included in the Welcome
Kit. The case is designed to protect the device and help you carry everything
you need to check your blood glucose. You can even check without removing
the meter from the case.
Unlimited supplies
Your membership includes unlimited strips and lancets. There are no hidden
costs or co-pays. You’ll automatically receive a notification on your meter when
we think you might need more strips. After you confirm, we’ll ship more
supplies, right to your door.
If you don’t see a notification on your meter, you can always order more
supplies at any time by clicking Reorder Now at my.livongo.com, or by calling
Member Support at 800.945.4355.
Page 14 of 26Page 13 of 26
Blood Applied Too
Quickly
Blood was applied too quickly after the strip was inserted and before
the meter was ready. After inserting the strip, please wait until you
see the message "Ready to Check Glucose" to apply blood.
Contaminated or
Used Strip
The strip that you are using is either contaminated or has been used.
Please use a new strip and try again.
Insufficient Blood
Sample
Sometimes the blood sample might be too small to be measured with
accuracy. Please remove the strip and try again using a new strip.
Glucose Strip
Coding Error
Please insert a new test strip from the same vial and try again. If the
error persists, contact Member Support.
Temperature too
High
The outside temperature is above 113°F, which is too high to give an
accurate reading.
Temperature too
Low
The outside temperature is below 41°F, which is too low to give an
accurate reading.
Troubleshooting error messages
In the event of an error while checking your blood glucose, an error message
will appear on your meter screen.
Customize your settings in the Livongo meter
You can personalize your Livongo meter to best suit your needs.
By tapping “Settings” on the Livongo meter home screen, you’ll be able to
configure:
• Insulin: you can select whether you take insulin. Selecting “On” will allow
you to log your insulin intake after your blood glucose checks
• Language: you can choose from English and Spanish
• Sounds: you can turn sounds on and off
• Airplane Mode: you can turn off communications on the meter by turning your
“Airplane Mode” on.
• Reminders: you can set up to 3 alarm clock reminders to prompt you to take
important actions, such as taking medications or checking your glucose.
Page 16 of 26Page 15 of 26
Internal Calibration
Error
Please turn off the meter for 30 seconds and turn it back on. If the
error persists, contact Member Support.
Internal Meter Error Please turn off the meter for 30 seconds and turn it back on. If the
error persists, contact Member Support.
Meter CRC Error Repeat the BG check with the same test strip. If the error persists,
contact Member Support.
Communication
Error
If you are not in cellular range, your blood glucose results will not
be transmitted. The results will be stored in the meter’s memory and
transmitted the next time you check your blood glucose or retrieve
messages in your message inbox.
If you have any questions about your Livongo meter, please contact Member
Support at 800.945.4355 or email us at membersupport@livongo.com. We are
available 24 hours a day, seven days a week.
Troubleshooting error messages (cont.)
In the event of an error while checking your blood glucose, an error message
will appear on your meter screen.
Test Strip Removed If the strip is removed before a reading can be obtained, you’ll receive
this error message. Please fully remove the strip and try again with
a new strip.
Hematocrit Error Your hematocrit level is below 20% or above 70% The Livongo meter
operates in the hematocrit range of 20% to 70%. Very high (above
70%) and very low (below 20%) hematocrit levels can cause false
results. Talk to your doctor to learn more about your hematocrit level.
Glucose High:
> 600 mg/dL
The Livongo meter can measure blood glucose accurately from 20
mg/dL to 600 mg/dL. If your blood glucose is higher than 600 mg/dL,
the screen will display this message. Please call your Doctor if you
receive this message.
Glucose Low:
< 20 mg/dL
Livongo meter can measure blood glucose accurately from 20mg/dL
to 600 mg/dL. If the blood glucose is lower than 20 mg/dL the screen
will display this message. Please call your Doctor if you receive this
message.
Troubleshooting error messages (cont.)
In the event of an error while checking your blood glucose, an error message
will appear on your meter screen.
Page 18 of 26Page 17 of 26
We’re here to help
Do you have any questions? Contact us at any time at
800.945.4355, or via email at membersupport@livongo.com.
We want to help you get the most out of the Livongo for Diabetes
program.
You can always find our phone number here in this guide, on the
back of your meter, or by visiting my.livongo.com and clicking
“Share & Support” then “Member Support”.
Appendix
Page 20 of 26Page 19 of 26
Specifications
• Test measured: Blood glucose
• Glucose methodology: Glucose
oxidase biosensor
• Glucose test results: mg/dL
(Plasma values)
• Measuring range: 20-600 mg/dL
• Acceptable hematocrit range:
20% to 70%
• Length of test: 5 seconds
• Test strip volume: 0.8 µL
Operating Ranges
• Temperature: 41°F to 113°F
(5°C to 45°C)
• Humidity: 10% to 90% relative
humidity
• Altitude: up to 8,516 ft
(2,595 m)
• Weight: 2.65 oz (75 g)
• Size 3.6x2.3x0.9 in (96 x57 x
17.7 mm)
• Meter data storage: 1000 results
Electrical & Power Ratings
• Electrical specifications: 3.7V
Li-Polymer Battery 1100mAh
• Maximum current (Battery):
650mA peak
• Maximum power (Battery):
3.0W peak
• Maximum current (USB input,
charging): 1A continuous
• USB charging input: 5V 1A
Environmental
• The storage temperature range
for the meter: -13°F to 115°F
(-25°C to 46°C).
• The storage temperature range
for the test strips: 41°F to 86°F
(5°C to 30°C).
• The meter operational
temperature range: 41°F to
113°F (5°C to 45°C).
• The relative humidity range:
10% to 90% non-condensing.
Specifications and Limitations
Page 22 of 26Page 21 of 26
-- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
-- Consult Livongo Health or an experienced radio/TV technician for help.
Radiofrequency radiation exposure Information:
The device uses cellular radio frequency technology to accomplish required
communications with Livongo’s server. The device communicates with Livongo’s
server only in three circumstances: when used to check blood glucose (which
typically happens up to 8 times per day); before the device goes to sleep (which
follows every blood glucose check); when used to share a summary report
(which typically happens every 1-3 months).
The average human exposure to such radio frequency radiation remains far
below the regulatory limits set by the US Federal Communications Commission
(FCC) provided that the device is used at positions as instructed in this manual
during communication with Livongo’s server.
California Proposition 65 Warning
THIS PRODUCT CONTAINS CHEMICALS KNOWN TO THE STATE OF
CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER
REPRODUCTIVE HARM.
FCC Statement
This device, model BG300, complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Modifications not expressly approved by Livongo Health, Inc. could void the user's
authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
Page 24 of 26Page 23 of 26
For Warranty Service
Please contact Member Support at 800.945.4355.
Privacy Policy
As the manufacturer of Livongo meter, we are committed to securing your
personal information responsibly and in compliance with the law. We pledge
that we will not share or sell your personal information with marketers or third
parties. The information you voluntarily share with us will only be used to help
us provide you a better service in the future.
Warranty
Your Livongo connected meter is guaranteed to be free of material and
workmanship defects for one (1) year from the date of receipt (except as noted
below). If at any time during the first year after purchase, your meter does not
work for any reason (other than as described below), it will be replaced with a
new meter free of charge.
Limitations On Warranty
This warranty is subject to the following exceptions and limitations:
• This warranty is applicable only to the original purchaser.
• This warranty does not apply to units that malfunction or are damaged due
to obvious abuse, misuse, alteration, neglect, unauthorized maintenance or
failure to operate meter in accordance with instructions.
• We have no knowledge of the performance of the Livongo meter when used
with test strips other than Livongo Strips. Therefore, we make no warranty as
to the performance of the Livongo meter when used with any test strips other
than Livongo Test Strips.
• There is no other express warranty for this product. The option of replacement,
described above, is the warrantor only obligation under this warranty.
Page 26 of 26Page 25 of 26
Welcome Kit Components
Your welcome kit comes with below components in the Livongo Blood Glucose
Monitoring System:
• Livongo Connected Meter (1)
• Livongo Lancing Device (1)
• Livongo Lancets (100)
• Livongo Blood Glucose Test Strips (150)
• Livongo Blood Glucose Control Solution (2
• Livongo User Guide (1)
• AC Adapter (wall charger) and USB
Charger (1)
• Instructions for Use (1)
• Carrying Case (1)
• Owner’s Manual (at my.livongo.com)
5
10:22 AM SAT, FEB 7
SETTINGS
CHECK BG MY LOGS
SHARE &
SUPPORT
MESSAGES
PL00415 Rev.A

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