Long Range Solutions 6863 Table Tracker User Manual Layout 1

Long Range Systems Inc Table Tracker Layout 1

User Manual

Installation, Warranty and Service InformationLong Range Systems, Inc.4550 Excel Parkway, Suite 200 Addison, TX 75001800.437.4996 •www.pager.netTable TrackerUSER MANUAL
Table Of ContentsInstallation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Basic Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Table Tracker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Using the Table Tracker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Table Tracker Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Service Questions and Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Long Range Systems 1Table Tracker User Manual
INSTALLATION AND SETUPBasic Installation1. Unpackage all system components.- All-in-one PC- 2.4GHz USB Antenna- Table Trackers- Table Tracker Charger(s)- Starter Unit(s)- Clearing Unit(s)2. Setup All-In-One PC Monitor in the expeditor area3. Plug the 2.4 GHz USB Antenna into a USB Port on the All-In-One PC4. Power on PC - using the surge protector provided5. Plug in the Table Tracker Charger(s) (usually placed by the cash register)6. Place Table Trackers on Charger7. Place Starter Unit(s) by the cash register8. Place Clearing Unit(s) by the food expedite areaStatus LEDCharge PinNumberHeartbeat LEDTable Tracker Stacked ChargingLong Range Systems 2Table Tracker User Manual
Table TrackerBasic Operation1. The Cashier taking orders should ALWAYS place each Table Tracker on the Starter Unit beforehanding them out to ensure the timer is started on the touch screen PC. This will ensure the ac-curacy of your reports.When handing the unit to the customer, the cashier must explain to the customer that the TableTracker units must be placed on the table where they will be sitting.2. The customer takes the Table Tracker and lays it on any available table.3. The Table number appears next to the order number on the touch-screen monitor.4. When the food order is ready, the runner takes the order to the table on the screen.5. The runner picks up the Table Tracker, returns to the food service area, and places it on the Clear-ing Unit to clear the order from the touch-screen PC and complete the cycle.6. Table Trackers are taken back to the cashier throughout the shiftUsing the Table TrackerStarter UnitThe Starter Unit is located near the cashier or starting point of a transaction. After an order is placed, the TableTracker is held over the Starter Unit. The status LED will flash green for 2 seconds, and then the timer willstart on the all in one PC monitor. The customer will head for a table.Clearing UnitWhen the order has been delivered, hold the Table Tracker over the Clearing Unit. The status LED will flashgreen for 2 seconds and then the timer will clear from the all in one PC monitor.RFID Tags and MatsRFID Tags and Mats, available from LRS, are programmed with the appropriate Table Number so when aguest sits down with their order number, the Table Tracker will detect a RFID Tag under the table (ex:10) andthe Table Number will appear with the order number on the screen.Long Range Systems 3Table Tracker User Manual
Table Tracker MonitorMain Display - All in One PC/MonitorThis will display the• Order number given to the customer.• Table that the Order number is currently located.• The amount of time elapsed since order started.DisplaysToday’s ScoreThis indicates the daily percentage of orders successfully delivered within the secured preset timers. Average TimeThis indicates the average time it takes to process orders.Exiting the ProgramTo Exit the PC Program, press the Power Symbol in the bottom right corner of the screen.Long Range Systems 4Table Tracker User Manual
Long Range Systems 5Table Tracker User ManualWhen switching to the Configuration or Reports Menus, the user is required to enter a Managers AccessCode.The standard access code is 5-6-7-8-9.To Cancel access at any time, press the button.To edit an entry, press the button.Configuration SettingsSystem Menu
UHF System IDThis is a unique ID of the transmitter that allows paging messages between the host transmitter andstaff pagers.Group PagingEnables or disables group paging.Online ReportingEnables or disables online reporting.DB BackupCreates a backup for the current Database on the PC.Change LanguageThis option allows the user to switch the currently displayed language between English, Polish, andSpanish.Orders SettingsNumber of ColumnsVaries the number of columns on the Orders Screen from 1 to 5Auto ClearEnables or disables an order automatically clearing from the screen after a set time. If enabled, theuser can enter a time (in minutes) to set when the order will clear.Order Clear Requires PasswordThis feature allows if the user attempts to clear an order manually from the screen, they are requiredto type in the Manager’s Password.Week Start DayThis sets the starting day for reporting purposes as Monday through Sunday.Enable PagingAllows for paging of Table Trackers from the orders screen.Long Range Systems 6Table Tracker User Manual
Long Range Systems 7Table Tracker User ManualInterval TimingInterval Time is the time that is considered acceptable for order deliveries. Using the 1st Warning Time and2nd Warning Times, the Table Tracker Monitor can display how long an order is up before the timeelapsed is considered unacceptable for its delivery.The Interval Times are set in seconds (180 = 180 seconds)Any time under the Interval Time will appear white on the monitor.After the 1st Warning Time but before the 2nd Warning time, the Order will change to yellow on monitor.After the 2nd Warning Time but before the 3rd Warning time, the Order will change to yellow on monitor.When the Last Warning time passes, the Order will change to Red and the system will text a cell phone stat-ing that the order is late.The user can set the Last Warning to notify the Manager Pager when the Last Warning Time is elapsed.AccessThis menu allows changing the Manager Pin (Access) Code.This menu allows for setting the manager to access reports. If enabled, the user must type in the ManagerPin to view a report.
Zigbee DevicesThis feature will list and add any 2.4 GHz USB Module and RT1202 device currently connected to the PC andLAN Network for RF Communication purposes.Zigbee ConfigurationZigbee PresetThis allows for changing the channel of the USB antenna to one of four preset channels. Note: Contact LRS before changing this setting. The channel of the antenna must match the Starter Unit. Associating Znode DevicesThis feature allows for associating a Znode.To Associate a New Znode:1. Press Associate on PC Program2. Cycle Power on Znode and Press Button on Znode once3. Znode LED should turn purple, then begin flashing. If the Znode associates, it will flash green onceevery five seconds. 4. Press the OK Button to end.Adding Devices ManuallyFor devices such as the RXTG, the user can dictate a device and ComPort to be added to the device list.To Add a Device:1. Press Add by Add Device Manually2. Type the ComPort of the Device. Note: Any device connected via USB can be verified from the System Manager >> Devices >> ComPorts under ControlPanel.3. Press Enter Long Range Systems 8Table Tracker User Manual
Removing a Device From the ListTo remove a device from the list, press the X located to the right of the device name.InventoryThis view will list all Table Trackers currently associated and display the last reported communication betweenthe system and the Table Tracker.AlarmThis menu allows the user to create new alarms to remind the staff to perform a set task.Long Range Systems 9Table Tracker User Manual
Long Range Systems 10 Table Tracker User ManualTo create a new Alarm:1. Press Add New Alarm2. Enter a name for the Alarm3. Press the … button and Type the Message for the Alarm.4. Press the … at Receivers and type in the Pager Numbers of the recipients of that Alarm. Press theCheck when done entering the Pager Numbers.5. Select the type of Alarm as Hourly, Daily, Monthly, or One Time.6. Enter the Time (AM or PM) the Alarm will go off.7. Press Save when done.SERVICE QUESTIONS AND ANSWERSFor technical support or additional supplies, call Long Range Systems at (800) 437-4996.• Long Range Systems has 24/7 live technical support available• Please keep in mind that options are limited over the weekend.
Long Range Systems 11 Table Tracker User ManualWarrantyLong Range Systems, Inc. warrants this product against any defects that are due to faulty material or workmanship fora one-year period after the original date of consumer purchase excluding power supplies and Table RFID tags whichhave a thirty day warranty. This warranty does not include damage to the product resulting from accident, misuse or im-proper electrical connection. If this product should become defective within the warranty period, we will repair or replaceit with an equivalent product, free of charge. LRS will return your product via UPS ground shipping. All warranty claimsmust be initiated through our customer service department.Customer Service: 800.437.4996 4550 Excel Parkway, Suite 200Addison, TX 75001This warranty gives you specific legal rights and you may also have rights that vary from state to state.Copyright © 2012, Long Range Systems, Inc. All Rights ReservedThis manual contains proprietary information of Long Range Systems, Inc. (LRS) and is intended for use only by its em-ployees or customers. None of the material contained herein may be copied, reproduced, republished, downloaded, dis-played, posted, or transmitted in any form or by any means, including but not limited to, electronic, mechanical,photocopying, recording, or otherwise without the prior written permission of LRS. Additional copies of this manual maybe obtained by contacting LRS.Screen displays, keyboard layouts, hardware descriptions, or software are proprietary to LRS and are subject to copy-right and other intellectual property rights of LRS and shall be treated in accordance with the previous paragraph.All attempts have been made to make the information in this document complete and accurate. LRS is not responsiblefor any direct or indirect damages or loss of business resulting from inaccuracies or omissions. Specifications and otherinformation contained within this document are subject to change without notice.Long Range Systems, Inc. reserves the right to make changes without further notice to any products herein. LRS, Inc.makes no warranty, representation or guarantee regarding the suitability of its products for any particular purpose, nordoes LRS, Inc. assume any liability arising out of the application or use of any product or circuit, and specifically disclaimsany and all liability, including without limitation consequential or incidental damages. “Typical” parameters that may beprovided in LRS, Inc. data sheets and/or specifications can and do vary in different applications and actual performancemay vary over time. All operating parameters, including “Typicals”, must be validated for each customer application bycustomer’s technical experts. LRS, Inc. products are not designed, intended, or authorized for use as components in sys-tems intended to support or sustain life, or for any other application in which the failure of the LRS, Inc. product couldcreate a situation where personal injury or death may occur. Should Buyer purchase or use LRS, Inc. products for anysuch unintended or unauthorized application, Buyer shall indemnify and hold LRS, Inc. and its officers, employees, sub-sidiaries, affiliates, and distributors harmless against all claims, costs, damages, and expenses, and reasonable attorneyfees arising out of, directly or indirectly, any claim of personal injury or death associated with such unintended or unau-thorized use, even if such claim alleges that LRS, Inc. was negligent regarding the design or manufacture of the part, de-vice or system.EU DECLARATION OF CONFORMITYWe, Long Range Systems hereby declare under our sole responsibility that the T7502, TT-SIL paging transmitters and on-site pagers comply with the essential requirements in the European RE&TTE Directive 1999/5/EC of the European Par-liament of the Council of 9 March 1999 on radio equipment and telecommunication terminal equipment and the mutualrecognition of their conformity. The following standards were utilized:ETS 300 224: 1998 EN 301 489-2: 2002EN61000-3-2: 1998 EN 61000-3-3: 1995EN 60950: 1992 with A1, A2, & A3Long Range SystemsThank you for choosing Long Range Systems to provide your on-premise paging solution. Please familiarize yourselfand your staff with the contents of this instruction in order to properly operate and maintain your system. For help op-erating your system or for any service problems, please call :(800) 437-4996. Keep this instruction in a safe place avail-able to managers and key staff. 052212
FCC STATEMENT 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. 2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 　 Reorient or relocate the receiving antenna. 　 Increase the separation between the equipment and receiver. 　 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 　 Consult the dealer or an experienced radio/TV technician for help. RF warning statement: The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.

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