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Conference Reservation and Control System

(CRCS) Release 6.0

Installation

555-027-109

Comcode 108382085

Issue 1

April 1999

Copyright© 1999 Lucent Technologies Inc.

All Rights Reserved

Printed in U.S.A.

Notice

While reasonable effort was made to ensure that the information

in this document was complete and accurate at the time of

printing, Lucent Technologies Inc. and its authorized agents

cannot assume responsibility for errors. Changes and/or

corrections to the information contained in this document may be

incorporated in future issues. Names and addresses used for

examples throughout this guide are fictitious.

Your Responsibility for Your System’s Security

You are responsible for the security of your system. Lucent

Technologies Inc. does not warrant that this product is immune

from or will prevent unauthorized use of common-carrier

telecommunications services or facilities accessed through or

connected to it. Lucent Technologies Inc. will be not responsible

for any charges that result from such unauthorized use. Product

administration to prevent unauthorized use is your responsibility

and your system administrator should read all documents

provided with this product to fully understand the features

available that may reduce your risk of incurring charges.

Trademarks and Copyright Acknowledgments

Concorde is a trademark of PictureTel Corp.

DEFINITY is a registered trademark of Lucent Technologies Inc.

in the United States and throughout the world

Lotus 1-2-3 is a registered trademark of IBM

Microsoft Windows 95 and Windows NT are registered

trademarks of Microsoft Corporation

SatisFAXtion is a registered trademark of PureData

Sportster is a registered trademark of U.S. Robotics

WinFax is a registered trademark of Delrina Technology Inc.

Zetafax is a registered trademark of Equisys Limited

Screen shots of Microsoft Windows 95/NT 4.0 reprinted with

written permission from Microsoft Corporation.

Ordering Information

Call: Lucent Technologies BCS Publications Center

Voice: 800 457-1235 International Voice: 317 322-6416

Fax: 800 457-1764 International Fax: 317 322-6699

Write: Lucent Technologies BCS Publications Center

2855 N. Franklin Road

Indianapolis, IN 46219

Order: Document No. 555-027-109

Comcode No.108392085

Issue 1, April 1999

You can be placed on a standing order list for this and other

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For more information on standing orders, or to be put on a list to

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Users outside of the US and Canada should contact their local

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Lucent Technologies Inc. Fraud Intervention

If you suspect you are being victimized by toll fraud and you need

technical support or assistance, call the BCS Technical Service

Center Toll Fraud Intervention hotline at 800 643-2353.

Comments

To comment on this document, complete and fax in the comment

card at the end of the document.

Technical Support

Call: Video Technical Center (VTC)

800 242-2121 then follow the prompts for video

conferencing

International Technical Assistance Center (ITAC)

303 804-3777

Issue 1 CRCS R6.0 April 1999 iii

Contents

Installation Overview 1

Upgrading from a Previous Release 2

Upgrading a Single-User System 2

Pre-Installation Requirements 5

CRCS/OpCenter and OpCenterSP Checklist 5

Fax Option 6

Configuring the PC 7

Connecting the PC to the MCU 9

Local Connection to MCU 9

Remote Connection to MCU 10

Connection Procedure 10

Checking the Modem Settings 12

CRCS/OpCenter Software Installation 15

Testing CRCS 19

Logging In to CRCS 19

Setting the Time Zone 20

Adding the MCU 21

Establishing the Communications Link 22

Uploading MCU Options 24

Running the MCU Extension Utility Program 24

Adding an Endpoint 24

Adding a Conference Template 26

Adding a Company 27

Adding a Person 27

Adding a Site 28

Editing Defaults 30

Adding a Test Conference 30

Testing OpCenter 31

Faxmodem Installation 32

Windows 95 32

Windows NT 4.0 32

Installing WinFax PRO 8.0 33

Saving Faxes with WinFax Log Files 37

Setting Up Reminder Faxes 37

iv Issue 1 CRCS R6.0 April 1999

Contents

OpCenterSP Installation 38

Testing OpCenterSP 42

Appendix A: Modem Pooling 44

Administering Modem Pool Groups 44

3800 Series Modem Installation 48

3810 48

3820 53

3830 53

7400A Data Module Installation 54

Issue 1 CRCS R6.0 April 1999 1

Single-User

CRCS/OpCenter and

OpCenterSP Installation

Installation Overview

CRCS/OpCenter and OpCenterSP can be set up as a single-user system on a

dedicated PC connected to up to 2 Lucent Technologies MultiPoint Conferencing

Units (MCU). The CRCS/OpCenter PC can run either Microsoft® Windows NT

4.0 or Microsoft Windows 95.

The connection between the CRCS/OpCenter or the OpCenterSP PC and the

MCU can be local if the distance between the two is less than 5000 feet. The con-

nection is considered remote if the distance is greater than 5000 feet. Also, if the

CRCS/OpCenter or OpCenterSP PC is not connected to the TN754B or TN2224

on the MCU side, the connection is considered remote.

Follow the installation procedures outlined in this guide to set up and connect the

CRCS/OpCenter or the OpCenterSP PC to the MCU. This manual also includes

installation procedures for the fax option available with CRCS.

2 Issue 1 CRCS R6.0 April 1999

Upgrading from a Previous Release

Upgrading from a Previous Release

Each new release of the CRCS/OpCenter program and the MCU offers additional

features. If any endpoint already included in your previous release supports some

or all of the new enhancements, you may need to update the bandwidth, proto-

cols, and feature entries in the Conference Template, Endpoint, Site, and MCU

databases.

Beginning with release 6.0, CRCS is backward compatible with the previous

release MCU. The two MCUs controlled by CRCS do not need to be the same

release. For example, MCU1 could be release 6.0 and MCU2 could be release

5.0.47.

NOTE:

If upgrading from a release earlier than CRCS 4.2, remove all reservation

system items including link manager and command manager from the

StartUp group prior to installation.

Upgrading a Single-User System

The first consideration before upgrading from an earlier release is to make sure

your hardware and operating system meets the higher minimum requirements of

the release of CRCS/OpCenter. See "Pre-Installation Requirements" for a list of

the required hardware components, software, and operating system. Also make

sure you have the list of logins and passwords as defined.

With the proper hardware installed, use the following upgrade procedure to load

the new release of CRCS:

1. Before upgrading, you need to run the database repair program. To do so,

click Start—Programs—Lucent Technologies CRCS—Run Database

Repair. If there are any errors reported, click Start—Programs—Acces-

sories—System Tools—Scan Disk.

2. Backup the database to external media such as floppy disk, zip disk, or

tape. This database file named

crs.mdb

is located in the

dbase

subdirec-

tory (where CRCS was previously installed). You can perform a Start—

Find to locate the file or look in your CRCS directory under the dbase

folder. It may be located on your main boot drive.

NOTE:

If you changed the name of the default directory or destination drive when

you previously installed CRCS, copy the

crs.mdb

file to the dbase subdi-

rectory of the new directory before installing CRCS and readministering the

link. For example, if you name the directory

c:\crcs6x

, you would need to

Upgrading a Single-User System

Issue 1 CRCS R6.0 April 1999 3

create a subdirectory named

c:\crcs6x\dbase

and copy the

crs.mdb

file into

it before installing CRCS.

3. From the MCU MT, perform an add login and change permissions to create

the crcs login, password, and permissions (see

MCU Administration

for

details).

4. Insert the CRCS CD-ROM and click Start on the Windows Taskbar.

NOTE:

Make sure no other applications are running, including fax programs.

5. Click Run and use the Browse button to locate the

setup.exe

file on the

CD-ROM. Click OK.

6. Follow the program prompts (see "CRCS/OpCenter Software Installation"

on page 15 for details) and when the installation is complete, choose to exit

without the automatic reboot (the No option) and shutdown your PC.

7. Power off your PC.

8. Wait a few seconds and power on the PC.

9. Login to CRCS as an administrator.

10. From the Admin menu on the Main window, select Query MCU Parame-

ters for each MCU (1 and/or 2).

11. Schedule a test conference to begin immediately, verify that the conference

downloads to the MCU and record the CRCS ID #.

12. From the MCU MT, perform a list conference to verify the conference

downloaded to the MCU. If the connection is established, the upgrade is

complete. For remote connections only, continue to step 13.

13. For remote connections, you can administer when the link between CRCS

and the MCU is connected. It can be connected full time (permanent), only

when a conference data is being downloaded (on-demand), or during a

specified hours in a day (between). From the CRCS PC, administer a con-

nect time from the Admin menu on the Main window, select Run Link

Admin.

14. From the MCU Link Administration window, click the Connect Parameters

tab.

for the on-demand option, specify the time (in minutes) that the link

should remain connected.

for the between option, specify the time range when the link will be

connected. Also, for off-hours (those hours that fall outside the time

range) specify the time (in minutes) that the link should remain con-

nected when requested.

4 Issue 1 CRCS R6.0 April 1999

Upgrading from a Previous Release

Figure 1. MCU Link Administration window

15. The upgrade process is complete and you can begin using CRCS/

OpCenter.

CRCS/OpCenter and OpCenterSP Checklist

Issue 1 CRCS R6.0 April 1999 5

Pre-Installation Requirements

As a single-user dedicated system on a PC connected to one or two Lucent Tech-

nologies MultiPoint Conferencing Units (MCU), CRCS/OpCenter or OpCenterSP

can be set up as either local or remote.

For a local connection, the distance between the PC and MCU must be less than

5000 feet. Distances beyond 5000 feet are considered remote. Also, if the PC is

not connected to the TN754B or TN2223 on the MCU side, the connection is

remote.

CRCS/OpCenter and OpCenterSP Checklist

Hardware Requirements

The system installed for single-user CRCS/OpCenter must be dedicated for

CRCS/OpCenter use only. The following hardware components are required:

266 MHz Pentium II CPU with 64 MB RAM or greater recommended (mini-

mum 100 MHz Pentium with 32 MB RAM)

1024 by 768 pixel

resolution,

256 color

, and

small fonts

One 17-inch monitor (minimum 15 inch)

2.5 GB hard disk with a high-speed drive and local bus controller (minimum

1.2 GB)

One 1.44 MB 3.5 inch floppy disk drive

One 6X CD-ROM drive (minimum 4X)

A COM1 serial port with a 25-pin connector or a 9-to-25 pin adapter, if the

COM1 port is 9 pin

A bus mouse or a serial mouse connected to a COM serial port

Optional laser or laser-quality printer connected to the LPT1 parallel port

and installed as the default printer

Optional (highly recommended) backup tape or high capacity removable

disk device and appropriate software for the backup

Slot for the fax hardware (optional)

Software Requirements

Microsoft Windows 95 or Windows NT 4.0 workstation with Service Pack 4

6 Issue 1 CRCS R6.0 April 1999

Pre-Installation Requirements

Remote Configurations

For remote configurations where the MCU and CRCS/OpCenter or OpCenter SP

are not collocated, modem pooling is used (see "Appendix A: Modem Pooling" on

page 44). The modems must support a minimum of 9600 baud. Additional serial

ports may be required which must support non-shared interrupts.

Login and Passwords

Be sure you know the following information:

Login, password, dialed number and COM port for each MCU

CRCS or OpCenterSP Serial Number

Default administrator password and agent password

PC login and password, if applicable

Fax Option

Refer to "Faxmodem Installation" on page 32 for hardware and software require-

ments for the optional fax feature.

Fax Option

Issue 1 CRCS R6.0 April 1999 7

Configuring the PC

Regardless of whether the connection between the PC and the MCU is local or

remote, you must supply the proper adapter to connect the COM1 port to the

RS232 cable.

Configure your CRCS/OpCenter or OpCenterSP PC as follows:

Figure 2. Microsoft Windows Control Panel Settings

1. With your PC powered on, select Start—Settings—Control Panel.

2. Perform each of the following steps:

select the Regional Setting and Keyboard to set both to English

(United States)

set the Display by selecting Settings to 1024 by 768 pixels, 256

color, and small fonts

8 Issue 1 CRCS R6.0 April 1999

Configuring the PC

.

Figure 3. Display Properties Window

select Modem and use the Modem Installation wizard to set the

modem COM ports. Click Add then Don’t detect my modem.

Under Manufacturers, choose Standard Modem Types. Under

Models, select Standard 9600 bps Modem. Choose the appropri-

ate COM port: Communications Port (COM 1) for the MCU 1 con-

nection and COM2 for the MCU 2 connection.

Figure 4. Install New Modem Wizard—Selecting the COM Port

Local Connection to MCU

Issue 1 CRCS R6.0 April 1999 9

Connecting the PC to the MCU

This procedure establishes the connection between the CRCS/OpCenter PC and

the data module or modem. For information about connecting the data module or

modem to the MCU, see the

MCU Installation and Test

manual. To connect the

PC using the standard serial ports to the modem or data module, follow these

steps:

Local Connection to MCU

The following hardware is required for a local MCU connection:

8400B data module (supplied)

NOTE:

7400B data module is supported from previous releases

M25B cable (not supplied)

9-pin-to-25 pin RS232 adapter (not supplied)

Figure 5. Local Connection to the MCU

MCU

8400B/7400B

PC

D8W Cord

Phone Line

To

MCU

PBX

Wall

Jack Port 1

RS232

Cable

COM 1

10 Issue 1 CRCS R6.0 April 1999

Connecting the PC to the MCU

Remote Connection to MCU

When the PC is located remotely from the MCU, the MCU’s modem pooling capa-

bility is ideal for connecting the data link needed to support CRCS/OpCenter. With

modem pooling, Hayes-compatible analog modems are used at the PC to connect

over the PTSN to the MCU. The MCU implements an external 7400A data module

combined with a 3800 modem running 9600 bps to provide conversion resources

needed to route the analog voice calls from the CRCS to the digital Netcon chan-

nels in the MCU.

There are two types of conversion resources for modem pooling. The first type, an

integrated conversion resource, is a circuit pack which emulates a Trunk Data

Module connected to a 212A-type modem. The MCU does not support the inte-

grated modem solution.

The second type, a combined conversion resource, is a separate Trunk Data

Module and modem administered as a unit. The Trunk Data Module component of

the conversion resource may be either a Modular Trunk Data Module (MTDM) or

a 7400A data module. The module connects to a digital port using Digital Commu-

nications Protocol (DCP); the 3800 modem connects to an analog port on the

TN746B.

The MCU supports the Combined Modem Pooling Solution for use in remote con-

nectivity between the MCU and the CRCS module whenever these components

are not collocated. See "Appendix A: Modem Pooling" for further installation

details.

Connection Procedure

1. Connect the COM1 port to the 8400B/7400B data module with an appropri-

ate adapter, if necessary, and an M25B (EIA-232-D) cord or equivalent. If

using modem pooling, use an analog modem instead.

2. Use an RS232 cable (M25B) with a 25-pin female connector for the CRCS

PC or server and a 25-pin male connector for the analog modem (remote

connection) or data module (local connection).

3. If your supplied cable does not have the appropriate gender connectors,

use a gender changer to make the adjustments.

4. PC ports are usually labeled with the port number and type (serial or paral-

lel), if not see your PC user manual for proper labeling. If the first serial port

is a 9-pin connector, connect a 9-pin-to-25-pin RS232 adapter (you sup-

ply).

Connection Procedure

Issue 1 CRCS R6.0 April 1999 11

Figure 6. Remote CRCS Connection to MCU (Modem Pooling)

5. Connect the female end of the RS232 cable to the male end of either an

adapter or the CRCS PC first serial port.

6. Connect the male end of the RS232 cable to the female 25-pin RS232 con-

nector on the analog modem (remote connection) or data module (local

connection).

Figure 7. Connecting the MCU to the CRCS PC

7. If you are using the 8400B data module (TN2224 required), go to step 8. If

you are using the 7400B data module, verify or change the following dip

switch settings:

For a standalone data-only 7400B data module, set dip switch #1 to

ON (UP), if no phone is connected. All other dip switches should be

set to the OFF position (DOWN);

If you are using a phone on a 7400B data module, set all dip

switches to the OFF position (DOWN).

8. Continue with "Checking the Modem Settings" on page 12.

Public/Private

Network Modem PC

7400A

7400A

3800

3800

RS232Analog

DCP

DCP

DS1 TN754B

TN746B Analog

Analog

RS232

Voice Grade

Data Call

TDM Bus

MCU

Cross-Connect

at MDF

103A

or Wall

Jack 7400B/8400B PC

TN754B/

TN2224

B25A D8W M25B

5000 Feet

12 Issue 1 CRCS R6.0 April 1999

Connecting the PC to the MCU

Checking the Modem Settings

The last step before loading the CRCS program requires that you configure and

check the modem connection to the MCU.

1. From Microsoft Windows, select Start—Programs—Accessories—

HyperTerminal.

2. From the HyperTerminal window, click the Hypertrm.exe icon.

Figure 8. HyperTerminal Window Setting

3. Enter Test in the

Name

field of the Connection Description window and

select the first icon as shown. Click the OK button.

4. Click on Connect Using and select Direct to COM1.

Checking the Modem Settings

Issue 1 CRCS R6.0 April 1999 13

5. Choose the following settings:

Connector=Com1

Baud Rate=9600

Data Bits=8

Stop Bits=1

Parity=None

Flow Control=None

6. Click the OK button to save the changes. If you are using the 8400B data

module, continue to step 7. For the 7400B data module, skip to step 10.

7. Type ats24=001 to set the data module for standalone operation without a

telephone.

8. Remove power from the 8400B data module for 5 seconds.

9. Reconnect power to the 8400B data module. The red LED comes on

steady.

10. Type at and press Enter. The OK prompt appears. Type atdt and the dial

number you recorded earlier. Press Enter. The login prompt appears.

Figure 9. Connection Description Window

14 Issue 1 CRCS R6.0 April 1999

Connecting the PC to the MCU

11. When the login for the MCU displays, enter the login and password

assigned by the technical center during installation to verify that you have a

working CRCS to MCU link.

12. Type logoff and exit hyperterminal. Repeat this procedure to test COM2 if

you are controlling a second MCU.

NOTE:

If the MCU login does not display, verify that the MCU recognizes that

CRCS is active (from the MT check the

Scheduler Adjunct

field on the cus-

tomer-options form. It must be set to y).

13. Continue to "CRCS/OpCenter Software Installation" on page 15 to load the

CRCS/OpCenter program.

Checking the Modem Settings

Issue 1 CRCS R6.0 April 1999 15

CRCS/OpCenter Software Installation

NOTE:

If your system encounters a conflict with another application while running

setup, make sure all other Windows applications are closed before pro-

ceeding.

1. Complete the PC connections by connecting the power cord and plug,

inserting the mouse cord in an available COM port or installing the bus

mouse, and turning on the power.

Figure 10. Loading the CRCS/OpCenter Software

2. Insert the CRCS CD-ROM.

3. From the Windows desktop, click Start—Run....

4. From the Run window, click the Browse button to locate the CRCS CD-

ROM setup program or type the letter assigned to the CD-ROM driver fol-

lowed by a colon (:), a backslash (\), and the word setup.exe. For example:

g:\setup.exe would be the entry if the CRCS CD-ROM was inserted in

drive g. Click OK.

Figure 11. CRCS Setup—Entering the Location of the CRCS CD-ROM

16 Issue 1 CRCS R6.0 April 1999

CRCS/OpCenter Software Installation

5. When the CRCS/OpCenter setup wizard window appears, click Next.

6. When the product identification window appears, enter your name, com-

pany, and CRCS serial number. Click Next.

7. From the Select Components window, select to install Conference Sched-

uler and the ODBC drivers. Click Next.

Figure 12. CRCS Setup—Select Components

Checking the Modem Settings

Issue 1 CRCS R6.0 April 1999 17

8. From the Choose Destination Location window, CRCS offers install to a

path called c:\program files\lucent\crcs. If there is no directory by that

name, the setup wizard will create one for you. You can also change the

destination drive by replacing c: with the appropriate drive letter. Click

Next.

Figure 13. CRCS Setup—Destination Location

9. From the Start Copying Files window, the setup wizard displays the

selected components to be copied. Click Next.

18 Issue 1 CRCS R6.0 April 1999

CRCS/OpCenter Software Installation

Figure 14. CRCS Setup—Copying Files

10. The copying process begins. When the installation process is complete,

select to reboot your PC then click Finish.

Figure 15. CRCS Setup—Restart PC

Logging In to CRCS

Issue 1 CRCS R6.0 April 1999 19

Testing CRCS

The following procedure allows an administrator to enter minimum data to test

CRCS and the MCU connection. Refer to the online help for details on building

and maintaining the database.

Logging In to CRCS

Although CRCS continues to run even when no one is logged on, you must log in

to add, change, or otherwise work with conference data or databases. CRCS login

names and their associated passwords are assigned by the system administrator.

The default logins, admin and agent, also have default passwords (available from

your Lucent representative) associated with them. If you choose to keep the login

names admin and agent, be sure to change the default passwords for both of

them for security reasons. However, any additional logins you add do not require

a password.

1. If the Login window is not already displayed, select Start—Lucent Tech-

nologies CRCS—Conference Scheduler.

2. From the CRCS Login window, click Login.

3. Enter your login name and password.

4. Click OK.

NOTE:

Logging out of the CRCS program is not the same as exiting the program.

CRCS must run on the single-user PC in order to download scheduled con-

ferences and perform other scheduled tasks. The CRCS program runs

even when no one is logged in. Therefore, do not exit the program except

when upgrading the CRCS database or performing a database backup or

restore. To log out, from the main window, select File—Log Out.

20 Issue 1 CRCS R6.0 April 1999

Testing CRCS

Setting the Time Zone

1. Login as an administrator.

2. The time zone where the CRCS PC is located is Local. If the CRCS con-

trols an MCU that is not geographically located in the same time zone,

you must perform the following steps; otherwise skip to step 3:

Select Time Zone Template from the View menu.

From the Time Zone Template View window, click .

From the Add Time Zone Template window, enter a name for the

time zone where the MCU is geographically located. Typically, you

would enter the common name for the time zone such as Eastern,

Mountain, or Central.

Figure 16. Selecting the Time Zone

In the

Time Zone Offset

section, enter the amount of time in hours

that the Local time (where the CRCS PC is located) is ahead or

behind the time where the MCU is located. For example, if the

CRCS PC is in New Jersey and the MCU is in California, the

Offset

is 3 hours

Behind CRCS Time

.

Under the Daylight Savings Increment, specify if the time zone

where the MCU is located follows Daylight Savings time changes

and if so, the dates when Daylight Savings starts and ends.

Click OK to save the new time zone setting.

Adding the MCU

Issue 1 CRCS R6.0 April 1999 21

NOTE:

To synchronize the internal PC clock, select Control Panel—Date/Time—

Time Zone and check the box to automatically adjust clock for daylight

savings changes, if appropriate.

Figure 17. CRCS Setup—Adding a Time Zone

Adding the MCU

1. Select MCUs from the View menu.

2. From the View MCUs window, select .

3. From the Add MCU window, enter 1 or 2 in the

MCU ID

field.

4. If the MCU is located in a different time zone than the CRCS PC, click the

down arrow to select the

Time Zone Template

from the drop down menu.

5. The remaining fields can be completed later. Click OK.

22 Issue 1 CRCS R6.0 April 1999

Testing CRCS

Establishing the Communications Link

After you have added the MCU, run the link administration program to establish

the connection between the MCU and the CRCS PC.

Figure 18. CRCS Database Setup—Run Link Administration

1. From the Admin menu, select Run Link Admin.

2. From the MCU Link Administration window, select the MCU (1 or 2) from

the drop-down menu that you added in "Adding the MCU" to establish the

communications link between that MCU and the CRCS PC.

Figure 19. CRCS Database Setup—MCU Status Link Administration

Establishing the Communications Link

Issue 1 CRCS R6.0 April 1999 23

3. Enter a descriptive name for the MCU. This name should help identify

which MCU is being referred to such as

Denver 1

or

LA 2

.

4. Click the COM Port tab and check for the following settings:

Baud Rate=9600

Parity=None

Character Size=8

Stop Bits=1

Communication Port=Com 1 or Com 2.

Figure 20. MCU Link Administration Window (COM Port Tab)

NOTE:

Previous releases of CRCS required a different Hayes modem initialization

string than the current release. This string supports the new 8400B data

module available for this release; if you are upgrading from a previous

release and have 7400B data module, it will ignore the additional register

setting in the new string.

5. Under the Connect Parameters tab, the connection between the MCU and

CRCS PC is defaulted to Permanent. Leave this setting for testing pur-

poses.

6. Click OK after the settings are made.

24 Issue 1 CRCS R6.0 April 1999

Testing CRCS

Uploading MCU Options

After the connection has been established between the MCU and the PC, you

need to query the MCU to send its parameters and option settings to the CRCS

program.

From the Admin menu on the Main window, select Query MCU Parame-

ters for MCU1 or MCU2. The parameters are uploaded.

Running the MCU Extension Utility Program

1. Run the extension utility by clicking Start—Programs—Lucent Technolo-

gies—Extension Utility.

2. Select the MCU (MCU1 or MCU2).

3. Wait for the MCU to display that the MCU extensions have been retrieved.

Adding an Endpoint

1. Login to CRCS.

2. From the main window, click (or select Endpoint Template from

the View menu).

3. From the View Endpoint window, notice that the Endpoint1 model end-

point is already listed. To add another make or model endpoint, click .

4. From the Add Endpoint window, under the

Name

field, enter a unique

name to identify a make/model of an endpoint. If possible, choose an end-

point that the majority of conferees are using. The name you enter is arbi-

trary; it can be a combination of the endpoint manufacturer’s name, model

number, and release or just a word that is meaningful to you.

5. Under

Supported Bandwidths

, select each of the bandwidths the endpoint

supports (more than one can be selected). For testing, you may leave

some or all of the remaining fields empty and edit them later.

Adding an Endpoint

Issue 1 CRCS R6.0 April 1999 25

Figure 21. Add Endpoint Window

6. Click the OK button to add the new endpoint to the Endpoint Database.

26 Issue 1 CRCS R6.0 April 1999

Testing CRCS

Adding a Conference Template

1. From the main window, click (or select Template from the View

menu).

2. From the View Conference Template window, notice there is a conference

template 2x56=112 2B. To add another conference template, click .

3. When the Add Conference Template window appears, enter a descriptive

name for your conference template in the Template Name field and select

the supported bandwidth and protocol. The template name should relate to

the bandwidth and protocol being assigned to it. For example, 768K_Px64

would be an acceptable name for a supported bandwidth of 768K with the

Px64 protocol.

Figure 22. Add Conference Template Window

4. Click OK to add the conference template.

Adding a Company

Issue 1 CRCS R6.0 April 1999 27

Adding a Company

1. From the main window, click (or select Company from the View

menu).

2. From the View Company window, notice there is already a fictional name

entered (COMPANY XYZ). To enter a new company, click .

3. When the Add Company window appears, enter the

Company Name

and

address. Again for the purposes of testing, the address is optional at this

time.

Figure 23. Adding a Company

Adding a Person

1. From the main window, click (or select People from the View

menu).

2. From the View People window, notice there is already a fictional name

entered (MCU Customer). To enter a person, click .

3. When the Add Person window appears, enter the person’s name under

Convener’s Name

and choose the associated

Company Name

. Again for

the purposes of testing you do not have to complete the remaining fields at

this time

28 Issue 1 CRCS R6.0 April 1999

Testing CRCS

4. Click OK to add the person..

Figure 24. Add Person Window

Adding a Site

1. From the main window, click on the main window (or select Site

from the View menu).

2. From the View Sites window, notice there is a listing for External-1.

You can use that site for testing or click to add one of your own.

3. When the Add Site window appears, enter a unique name for a site you

want to add. Duplicate site names are not permitted.

Adding a Site

Issue 1 CRCS R6.0 April 1999 29

Figure 25. Add Site Window (General Tab)

4. Click the Video Phone Numbers tab and enter the relevant information.

NOTE:

If adding an external site, select a Meet-Me Extension Pool but do not

assign a dialout number to it. Dialout numbers for external sites are

assigned through the Site Options window when a conference is sched-

uled.

5. Click the Supported Bandwidths tab. From the drop-down menu, choose

Endpoint1, the default, or another endpoint you added. If you chose

Endpoint1 make sure 2B 112K is selected on the

Supported Bandwidths

window.

6. Click OK to add the site to the Site database.

30 Issue 1 CRCS R6.0 April 1999

Testing CRCS

Editing Defaults

1. Select Defaults from the View menu.

2. From the View Defaults window, click .

3. From the Edit Defaults window, be sure to select the correct time zone

under

CRCSs Time Zone Template

and MCU 1 as the

Preferred MCU

.

Adding a Test Conference

1. To test CRCS, click then select the Today’s Conference from

the drop-down menu.

2. From the View Today’s Conferences window, click .

3. From the Add Conference window, complete the General tab window by

selecting the following items:

a convener

multipoint conference type

conference template or select Preferred Rates under

Speed Matching

start (current time for an immediate conference) and end time

4. Highlight External-1 (or the site you added), Audio Add-on 1, and UCC (if

available) on the

Qualifying Sites

column and use the right arrow to move

them to the

Selected Sites

column.

5. Click OK to submit the conference.

6. On the MCU MT, perform a list conference to see if the conference

appears.

Adding a Test Conference

Issue 1 CRCS R6.0 April 1999 31

Testing OpCenter

To test the OpCenter connection, follow these steps:

1. If the Login window is not already displayed, select Start—Lucent Tech-

nologies CRCS—Conference Scheduler.

2. From the CRCS Login window, click Login.

3. Enter your login name and password.

4. Click OK.

5. Schedule a test conference to begin immediately and make sure that it

downloads to the MCU.

6. From the OpCenter menu on the Main window, select Show.

7. Choose MCU1 or MCU 2 from the drop-down menu (whichever MCU is

hosting the scheduled conference).

8. From the MCU Status Board, check to see if the conference appears.

9.

Right

click on the conference to display the pop-up menu.

10. Select Details to display the Conference Details window.

11. Confirm the test conference settings, bandwidth, convener, sites, etc.

12. Close the Conference Details window and MCU Status Board by clicking

the x on the right side of the title bar.

Figure 26. Testing OpCenter—MCU Status Board

32 Issue 1 CRCS R6.0 April 1999

Faxmodem Installation

Faxmodem Installation

To use CRCS fax options, one or more faxmodems must be properly installed and

configured. The type of faxmodem recommended by Lucent Technologies

depends on operating system used for CRCS—Microsoft Windows 95 or

Microsoft NT 4.0.

When installing a faxmodem on a CRCS PC that manages two MCUs, connect to

COM3 or COM4. This requires either an internal modem or an external modem

Windows 95

The following faxmodem recommendations are for Microsoft Windows 95 sys-

tems:

US Robotics Sportster 33.6 Faxmodem (internal or external)

Puredata SatisFAXtion 400/400e Faxmodem (only recommended for

upgrades of CRCS)

Windows NT 4.0

The following faxmodem recommendations are for Microsoft Windows NT 4.0 sys-

tems:

US Robotics Sportster 33.6 Faxmodem (internal or external)

Zoom Faxmodem VFX28.8 (only recommended for upgrades of CRCS)

Multitech MT1932ZDX (only recommended for upgrades of CRCS)

NOTE:

Lucent Technologies recommends the US Robotics Sportster 33.6 Faxmo-

dem for all new CRCS installations regardless of platform. However, if you

have one of the other faxmodems installed from a previous release of

CRCS, you may use it with CRCS 6.0. Follow the instructions in the previ-

ous

CRCS Installation

manual for instructions on installing the Puredata

SatisFAXtion faxmodem. For all the other modems, follow the manufac-

turer’s instructions to install.

Installing WinFax PRO 8.0

Issue 1 CRCS R6.0 April 1999 33

Installing WinFax PRO 8.0

If you are upgrading from an earlier release of CRCS that uses WinFax PRO 7.5,

CRCS 6.0 will also support that software version and the faxmodems installed

according to the instructions found in the

CRCS Installation

manual that came

with your previous release.

NOTE:

WinFax 7.5 is only compatible with Microsoft Windows 95 platforms; use

WinFax 8.0 if installing on a Microsoft Windows NT 4.0 workstation.

1. Install your faxmodem according to manufacturer instructions and connect

to COM2.

NOTE:

If CRCS is managing two MCUs, install the faxmodem on COM3 or COM4.

This requires either an internal modem or installation of a serial card to use

an external modem.

2. Close all programs and insert the WinFax PRO 8.0 CD-ROM into your

CRCS PC.

3. If AutoPlay is enabled, the program loads automatically. Otherwise, run

setup.

4. Select the INSTALL WINFAX PRO option.

5. Select INSTALL NOW.

6. Read the licensing agreement and click Next.

7. Read the Introduction screen and click Next.

8. From the

WinFax PRO Setup - User Information

window, enter your name

and company and click Next.

9. From the

WinFax PRO Setup - Installation Type

window, select Typical

Installation and click Next.

34 Issue 1 CRCS R6.0 April 1999

Faxmodem Installation

Figure 27. Setting Up WinFax PRO

10. From the

WinFax PRO Setup - WinFax Program

window, clear the Talk-

Works component but keep WinFax checked. Change the installation

directory as desired and click Next

Installing WinFax PRO 8.0

Issue 1 CRCS R6.0 April 1999 35

.

Figure 28. WinFax PRO Setup—Dialing Preferences

11. From

WinFax PRO Setup - Dialing Preferences

window, enter the fax and

phone information. If you need to dial a number to reach an outside line,

enter it in the Use prefix edit box. When complete, click Next.

12. From the

WinFax PRO Setup - Modems

window, select the modem that

you installed from the section

Installing a Modem

and click Next.

13. From the

WinFax PRO Setup

window, make sure that the modem is con-

nected and power is on then click Next. The program will check that your

modem is installed properly.

14. After the installer verifies your modem is working, click Next.

NOTE:

If you have a previous version of WinFax already installed, the installer will

notify you that it is installing over the previous version. Follow the instruc-

tions provided on screen.

15. From the

WinFax PRO Setup - Install Microsoft Exchange

window, CRCS

6.0 does not require Microsoft Exchange. Click Next.

36 Issue 1 CRCS R6.0 April 1999

Faxmodem Installation

Figure 29. WinFax PRO Setup—CSID

16. From

WinFax PRO Setup - CSID

window, enter any combination of text

and numbers for the Class ID (CSID). Enter your voice phone number in

the

Voice number

field and click Next.

17. From the

WinFax PRO Setup - Default Printer

window, select No and click

Next.

18. For Windows NT 4.0 installations only: From the

WinFax PRO Setup - NT

Service

window, enter the password for the account that was used to log on

and click Next.

19. From

WinFax PRO Setup - Program Group

window, the new program

group is listed as it will appear in the start bar and click Next.

20. If you want to register WinFax PRO online, from the

WinFax PRO Setup -

Online Registration

window, select Yes. If not, select No.

21. The finish screen appears. Click on Finish and the installer will put WinFax

PRO onto the CRCS PC.

22. If you selected Yes to register WinFax online, the installer will prompt for

information and then attempt to send it over the modem.

23. When prompted to restart the computer, select restart.

24. For Windows NT installations, log on as the same user.

Saving Faxes with WinFax Log Files

Issue 1 CRCS R6.0 April 1999 37

Saving Faxes with WinFax Log Files

WinFax PRO saves faxes you send, even when they are not successfully trans-

mitted. A list of sent faxes appears in the WinFax Send Log. If you no longer need

copies, periodically delete them to free up the disk space. You can also set Win-

Fax PRO to automatically delete old faxes for you as follows:

1. Start WinFax PRO and choose Setup then Program.

2. Click the Log button on the Program Setup window.

3. From the Log Setup window, check the Enable item under Automatic

Event Deletion.

4. Choose All Events.

5. Enter a number in the

Age by

box (the number represents how old in days

the faxes are being deleted). For example, enter 7 to delete all faxes that

are at over a week old (8 days). The deletion occurs automatically when

you start WinFax.

6. Under Delete, choose Events and Pages.

7. Select OK on the Log Setup and Program Setup windows.

Setting Up Reminder Faxes

The reminder fax option for CRCS gives you the ability to send reminder faxes to

conveners. CRCS also controls when those faxes are transmitted. An admin level

login is required to administer this option if it is provisioned.

1. Log into CRCS.

2. From the Admin menu on the Main window, select Reminder Fax

Options. (If this option is dimmed it is not provisioned for your CRCS).

3. Click on Enable the sending of reminder faxes for Convener. To disable

this feature, click Disable.

4. Type or scroll to a value between 1 and 14 to set the number of days before

a conference begins that the reminder should be sent.

5. Type or scroll to a time the fax reminder should be sent to the recipient

(convener). The line below this setting confirms the date and time selected.

NOTE:

Sending fax reminders consumes a substantial portion of CRCS

resources. Try to have faxes transmitted during a time when CRCS is not

needed for other activities (late evening/early morning). It is best not to use

CRCS for making reservations while fax reminders are being sent.

6. Select OK to save the fax reminder settings.

38 Issue 1 CRCS R6.0 April 1999

OpCenterSP Installation

OpCenterSP Installation

NOTE:

If your system encounters a conflict with another application while running

setup, make sure all other Windows applications are closed before pro-

ceeding. If no other program is running when a conflict is reported, remove

OpCenterSP and related programs, including Link Manager, from your

Windows Startup group and reboot your PC before trying setup again.

1. Setup your OpCenterSP PC as described under "Pre-Installation Require-

ments" on page 5 and configure the PC according to "Configuring the PC"

on page 7.

2. Complete the OpCenterSP PC to MCU connections as described in "Con-

necting the PC to the MCU" on page 9 by connecting the power cord and

plug, inserting the mouse cord in an available COM port or installing the

bus mouse, and turning on the power.

Figure 30. Loading OpCenterSP Software

3. Insert the CRCS CD-ROM.

4. From the Windows desktop, click Start—Run....

5. From the Run window, click Browse to locate the CRCS CD-ROM setup

program or type the letter assigned to the CD-ROM driver followed by a

colon (:), a backslash (\), and the word setup.exe. For example:

g:\setup.exe would be the entry if the CRCS CD-ROM was inserted in

drive g. Click OK.

Setting Up Reminder Faxes

Issue 1 CRCS R6.0 April 1999 39

Figure 31. Entering the Location of the CRCS CD-ROM

6. When the OpCenterSP setup wizard window appears, click Next.

7. When the product identification window appears, enter your name, com-

pany, and OpCenterSP serial number. Click Next.

8. From the Select Component window, select to install OpCenter and ODBC

drivers. Click Next.

Figure 32. OpCenterSP Setup—Select Components

40 Issue 1 CRCS R6.0 April 1999

OpCenterSP Installation

9. From the Choose Destination Location window, OpCenterSP offers install

to a path called c:\program files\lucent\opcenter. If there is no directory

by that name, it will create one for you. You can also change the destina-

tion drive by replacing c: with the appropriate drive letter. Click Next.

Figure 33. OpCenterSP Setup—Choose Destination Location

Setting Up Reminder Faxes

Issue 1 CRCS R6.0 April 1999 41

10. From the Start Copying Files window, the setup wizard displays the

selected components to be copied. Click Next.

Figure 34. OpCenterSP Setup—Copying Files

11. The copying process begins.

12. When the installation process is complete, select to reboot your PC then

click Finish.

Figure 35. OpCenterSP Setup—Restart PC

42 Issue 1 CRCS R6.0 April 1999

Testing OpCenterSP

Testing OpCenterSP

OpCenterSP login names and their associated passwords are assigned by the

system administrator. The default logins, admin and agent, also have default

passwords (available from your Lucent representative) associated with them. If

you choose to keep the login names admin and agent, be sure to change the

default passwords for both of them for security reasons. However, any additional

logins you add do not require a password.

1. If the Login window is not already displayed, select Start—Lucent Tech-

nologies OpCenter—OpCenter.

2. From the OpCenterSP Login window, click Login.

3. Enter your login name and password.

4. Click OK.

5. From the Link Administration window, set up each MCU.

Figure 36. MCU Link Administration Window

Setting Up Reminder Faxes

Issue 1 CRCS R6.0 April 1999 43

6. Click OK and the MCU1 and/or MCU 2 Status Boards will appear.

7. To test the OpCenterSP link, try entering a dedicated conference on the

MCU MT and watch the appropriate MCU Status Board for an update

regarding the test conference.

Figure 37. Testing OpCenterSP—MCU Status Board

44 Issue 1 CRCS R6.0 April 1999

Appendix A: Modem Pooling

Appendix A: Modem Pooling

Administering Modem Pool Groups

The commands in the following table are used to access the Modem Pool Groups

form:

Qualifier “maximum” is the maximum number available in your system configuration.

To change information associated with modem pool groups, follow these steps:

1. From the MCU MT, at the command prompt enter change modem-pool

num.

2. Verify the screen displays the Modem Pool Groups form.

3. Use TAB and RETURN to advance to the fields you want to change.

4. Submit the form.

5. To verify the form, enter display modem-pool

num

.

Table 1. Modem Pool Groups Command

Action Object Qualifier

add modem-pool num 1 to maximum

change modem-pool num 1 to maximum

display modem-pool num 1 to maximum,

print or schedule

list modem-pool num print or remove

remove modem-pool num 1 to maximum

Administering Modem Pool Groups

Issue 1 CRCS R6.0 April 1999 45

Figure 38. Display Modem-Pool Screen

The following list describes the fields on the Modem Pool Groups form:

Group Number: This display-only field appears whenever the form is

accessed via add or change administration command.

Group Type: Enter combined.

Hold Time (min): Enter the maximum number of minutes (1 through 99) that

a conversion resource in the group may be held while a call waits either in

a queue or reserved after Data Call Preindication. Default is 5.

Modem Name: Enter a 1 to 6 alphanumeric character string to indicate the

name of the modem pool (preferably “ResCen” for ResCenter and “OpCen”

for OpCenter).

46 Issue 1 CRCS R6.0 April 1999

Appendix A: Modem Pooling

Figure 39. Add Modem-Pool Screen

The following fields may be assigned for the Combined Modem Pooling solution:

Speed: Enter one, two, or three communication speeds in bits per second

of the conversion resources in the group. Speeds include LOW, 0 to 300

blind sampled, 300, 1200, 2400, 4800, 9600, or 19200. Separate entries

with more than one speed with slashes (for example, 300/1200/2400,

which indicates a maximum of three running speeds). For CRCS connec-

tivity, enter 9600. Default is LOW/300/1200.

Duplex: Enter full or half to indicate the duplex mode of the conversion

resources in the group. For CRCS connectivity, enter full. Default is full.

Synchronization: Enter sync or async to indicate the synchronization

mode of the conversion resources in the group. For CRCS connectivity,

enter asynch. Default is async.

3800 Series Modem Installation

Issue 1 CRCS R6.0 April 1999 47

The Port Pair Assignments area contains the following field:

Analog Digital: Enter the port numbers of the modem/TDM pair in a conver-

sion resource. Two port entries are required. Include seven characters for

each entry. Use the following values

3800 Series Modem Installation

3810

The 3810 modem should be installed in permissive mode. Insert a 4-conductor

modular plug into the jack labeled DIAL/LEASED (3820). The following table

shows the 3810 option settings for 9600 bps:

Table 2. Port Assignments

Character

Position Meaning Value

1-2 cabinet number 01 through 03

3 carrier A through E

4-5 slot number 01 through 20

6-7 circuit number 01 through 32

48 Issue 1 CRCS R6.0 April 1999

Appendix A: Modem Pooling

Table 3. 3800 Series Modem Installation

Activ (Operating) Option Selection AT Command

DTE_Interface Asynch/Sync Mode Async AT&M..

Async DTE Rate 9600 AT..

Asyn #Data Bits 8 AT..

Asyn Parity Bit None AT..

Asyn #Stop Bits 1 AT..

DTR Action Stndrd_RS232 AT&D..

DSR Control Stndrd_RS232 AT&S..

RTS Action Ignore AT&R..

CTS Control Forced_On AT\D..

RTS/CTS Delay 0 msec S26=0

LSD Control Stndrd_RS232 AT&C..

Tx Clock Source Internal AT&X..

Bakup_TXC1k_Src Internal

CT111_Rate Cntl Disable S61=0

DTE_Rate=VF Disable S90=0

3800 Series Modem Installation

Issue 1 CRCS R6.0 April 1999 49

Table 3. 3800 Series Modem Installation — Continued

Activ (Operating) Option Selection AT Command

DTE_Dialer DTE Dialer Type AT AT&M..

AT Escape Char 128 S2=128

Escape GuardTime 1000 msec S12=50

BreakForceEscape Disable AT\K..

CommandCharEcho Disable ATE..

CarriageRtn Char 13 S3=13

Backspace Char 8 S5=8

Linefeed Char 10 S4=10

Result Codes Enable ATQ..

ExtendResltCode Use_DTE_Rate ATX..

ResultCode Form Numbers (2) ATV..

V25bis Coding ASCII S62=0

V25bis IdleFill Mark S63=0

V25b NewLineChr CR+LF S64=0

AT Cmnd Mode Normal S84=0

50 Issue 1 CRCS R6.0 April 1999

Appendix A: Modem Pooling

Line_Dialer AutoAnswerRing# 1 S0=1

Dialer Type Tone ATT ATP

DialTone Detect Enable ATX..

Blind Dial Pause 2 sec S6=2

BusyTone Detect Enable ATX..

BusyTone Pause Time 2 sec S8=2

NoAnswer Timout 45 sec S7=45

Fast Disconnect Disable S85=0

Line Crnt Disc Enab (>8 msec) S65=0

Long Space Disc Disable ATY..

No Carrier Disc 2000 msec S10=20

No Data Disc Disable AT\T..

NoDataDiscTrig TXD and RXD S80=0

MakeBusyVia DTR Disable S69=0

MI/MIC Dialing Disable S83=0

Dial_Line Dial Line Rate 9600 S41=3

V32bis Automode Enable S78=0

V32bis Autorate Enable S76=0

Dial Tx Level Permissv (-9) AT&I/&J

V22b Guard Tone Disable AT&G..

V32bis Train Long S43=0

FallFwdDelay Disable

Table 3. 3800 Series Modem Installation — Continued

Activ (Operating) Option Selection AT Command

3800 Series Modem Installation

Issue 1 CRCS R6.0 April 1999 51

Leased_Line Leased Mode Disable AT&L..

LeasedLine Rate 19200 (V32t) S44=18

V32bis Autorate Enable S82=0

Leased TX Level 0 dBm S45=0

BdLn Auto Orig Disable S46-0

Rate Auto Orig Disable S36=0

Auto Redial Dir 1 S37=0

AutoDialStandby Disable S47=0

CarrierOn Level -43dBm S48=0

V29 TrainOnData Disable S92=0

FallFwdDelay Disable

V42/MNP/Buffer Err Contrl Mode V42/MNPorBfr AT\N..

V42bis Compress Enable AT”H..

MNP5 Compress Disable AT%C..

EC Negotiat Bfr Disable AT\C..

EC Fallbck Char 13 AT%A..

Flw Cntl of DTE CTS_to_DTE AT\Q..

Flw Cntl of Mdm Disable AT\Q..

XON/XOFF Psthru Disable AT\X..

Mdm/Mdm FlowCtl Disable AT\G..

Break Buffr Ctl Keep_Data AT\K..

Send Break Cntl Data_First AT\K..

TXBuffDiscDelay 10 sec S49=10

RXBuffDiscDelay Disable S39=0

Max Frame Size 256 AT\A..

ARQ Window Size Auto Adjust S89=0

CellularEnhance Disable S91-0

Table 3. 3800 Series Modem Installation — Continued

Activ (Operating) Option Selection AT Command

52 Issue 1 CRCS R6.0 April 1999

Appendix A: Modem Pooling

If you begin with the Async_Dial Factory default option settings, then the AT com-

mands and Diagnostic Control Panel LCD command sequences to option the

options are as shown in the following list:

Clear options/registers to factory default: &F0 (Configure/Factory)

DTR call control is enabled: &D2 (Configure/Edit/DTE Interface)

DSR tracks data set ready: &S1 (Configure/Edit/DTE Interface)

Numeric form (2) of result codes is enabled: V2 (Configure/Edit/DTE

Dialer)

Extended Result Codes set to Use_DTE_Rate: X7 (Configure/Edit/DTE

Dialer)

Long space disconnect is disabled: Y0 (Configure/Edit/Line Dialer)

MNP5 Compress is disabled: %C0 (Configure/Edit/V42/MNP/Buffer)

Dial Line Rate is set to 9600 bps: S41=3 (Configure/Edit/Dial Line)

Disable the AT Escape Char option: S2=128 (Configure/Edit/DTE Dialer)

Command echo is disabled: E0 (Configure/Edit/DTE Dialer)

Store option/register changes to Active(Save): &W0 (Configure/Save)

Test DTE RL (CT140) Disable S51=0

DTE LL (CT141) Disable S52=0

Test Timeout Disable S18=0

Rcv Remote Loop Enable AT&T..

V54 Address Disable S53=0

V54 Device Type Peripheral S54=0

Misc StrapsWhenDisc No_Change S88=0

Speaker Control OnUntilCarr ATM..

Speaker Volume Medium ATL..

Access frm Remt Enable S55=0

Dir#1_Callback Disable S67=0

Table 3. 3800 Series Modem Installation — Continued

Activ (Operating) Option Selection AT Command

3800 Series Modem Installation

Issue 1 CRCS R6.0 April 1999 53

The recommended order of execution of AT commands if executed one at a time

is as listed above due to the loss of command echo towards the bottom of the list.

Alternatively, the single command “AT&F0 &D2 &S1 V2 X7 Y0 %C0 S41=3

S2=128 E0 &W0” can be executed.

When the 7400A data module is optioned for more than one speed it is necessary

to set the modems’ ExtendResltCode to “Use_DTE_Rate.” One would suspect

that the modems’ DialTone Detect and BusyTone could be “Disable” in a modem

pooling application, but using the AT command “X7” to set the ExtendResltCode

to “Use_DTE_Rate” automatically enables DialTone and BusyTone Detect. That is

why they are optioned as enabled here (as well as being the factory default).

To run at speeds other than 19200 bps the DTE Rate and Dial Line Rate should

be changed. Note that the AT prefix determines the asynchronous DTE Rate (as

well as the Number of Data Bits, Parity, and Number of Stop Bits). The corre-

sponding LCD command sequence for DTE Rate is under Configure/Edit/DTE

Interface. The AT command for Dial Line Rate is “s41=r,” where r is the new rate.

The corresponding LCD command sequence for Dial Line Rate is under Config-

ure/Edit/Dial Line. The 3800 series modems have large buffers and perform

speed conversions well.

Administrators may want to disable the AT Escape Char option. This prevents

users from changing straps. This option is disabled by setting AT Escape Char to

128. The default value is 43 (i.e., a + sign).

3820

The 3820s should be installed in permissive mode. Insert a 4-conductor modular

plug into the jack labeled DIAL/LEASED (3820). Option settings with equivalent

AT command and Diagnostic Control Panel LCD command sequences are as pro-

vided for 3810 above.

3830

The command “at i1” displays the firmware revision number and “at i19” displays

the revision number. The 3830s should be installed by inserting a 4-conductor

modular plug into the jack labeled LINE. Option settings by AT commands are as

provided for the 3810 above. To verify the modem settings on a 3830 since the

modem does not have an LCD display panel, use the following commands:

AT&V0 to view active (operating) configuration options

AT&V1 to view active (saved) configuration options

54 Issue 1 CRCS R6.0 April 1999

Appendix A: Modem Pooling

7400A Data Module Installation

The 7400A data module should be installed for DTE operation by placing the EIA

connector board in its slot so that DTE reads from the front.

In a single standalone DTE operation only AT-command modems may be used,

therefore the AT control option should be set to ON. Option settings are shown on

the following list:

It is required that 9600 speed be ON for modem pooling for CRCS.

300 speed = ON

1200 speed = ON

2400 speed = ON

4800 speed = ON

9600 speed = ON

19200 speed =ON

AT CONTROL = ON

CI LEAD = OFF

CI2 LEAD = OFF

CH LEAD = OFF

CH2 LEAD = OFF

LL LEAD = OFF

REMOTE LOOP = GRANT

RL LEAD = OFF

SIGLS DISC = ON

TM LEAD = OFF