Magicard 3663-0001 ID Card Printer User Manual

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Document ID	3061205
Application ID	XBIl2dXB6rgr9a4uZnByUw==
Document Description	User manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	197.74kB (2471691 bits)
Date Submitted	2016-07-13 00:00:00
Date Available	2017-01-09 00:00:00
Creation Date	2016-06-01 12:27:45
Producing Software	Microsoft: Print To PDF
Document Lastmod	2016-06-02 11:45:53
Document Title	Microsoft Word - Generic User Manual - HELIX (Doc 3522. v 0.96) - Added US010687 i01 Ultra 3663 Caution Statement.doc
Document Author:	natkinson

ID Card Printer
User Manual
Document: 3522
Version v0.96 – 01/06/2016
ReTransfer ID Card Printer – User Manual
CONTENTS
The information contained in this document is subject to change without notice ............................. 4
Safety Instructions: ......................................................................................................................................... 4
FCC Declaration: ............................................................................................................................................. 4
CCC Declaration: ............................................................................................................................................. 4
CAUTION: ....................................................................................................................................................... 4
Printer installation .......................................................................................................................................... 5
Welcome ..................................................................................................................................................... 5
IMPORTANT – Do not connect the USB yet!.................................................................................................... 6
Printer Environmental requirements: ............................................................................................................. 6
Fitting the Printer accessories .......................................................................................................................... 7
Installing the Dye Film .................................................................................................................................. 8
Connect the Power Supply ............................................................................................................................ 9
Choosing the Correct Connector for your Region .......................................................................................... 10
installing the driver ....................................................................................................................................... 11
The printer Driver settings ............................................................................................................................. 13
Using your ID Card Printer ........................................................................................................................... 14
Printer Main Components ........................................................................................................................... 14
Front Display Panel ..................................................................................................................................... 15
Printer Menus ............................................................................................................................................ 16
Main Homepage ............................................................................................................................... 16
Main Homepage (cont…) ................................................................................................................... 17
Tools Menu ...................................................................................................................................... 17
Additional Settings Options ............................................................................................................... 18
Help Menu ....................................................................................................................................... 19
Cleaning Menu ................................................................................................................................. 20
The Internal Test Card ................................................................................................................................ 21
Magnetic Encoding ..................................................................................................................................... 22
Choosing the Right dye film ........................................................................................................................... 23
Choosing the Right Cards ............................................................................................................................... 24
Card size .................................................................................................................................................... 24
Card thickness ............................................................................................................................................ 24
To obtain good quality prints the Cards must be… ........................................................................................ 24
Printable area of the Card ........................................................................................................................... 24
Using Magnetic Stripe Cards ........................................................................................................................ 25
In the event of a Card jamming in the printer ............................................................................................... 25
Caring for your printer .................................................................................................................................. 26
ReTransfer ID Card Printer – User Manual
MAINTAINING YOUR PRINTER IS IMPORTANT !!! .......................................................................................... 26
Cleaning Supplies ....................................................................................................................................... 26
Cleaning the Printer Rollers using the Cleaning Kit ........................................................................................ 27
Replacing the Cleaning Roller ...................................................................................................................... 28
Cleaning the Print Head using the Cleaning Swab .......................................................................................... 29
Cleaning the Print Head using the Cleaning Card ........................................................................................... 30
Upgrading to DUO Operation......................................................................................................................... 31
Available consumables .................................................................................................................................. 32
Printer Error codes ........................................................................................................................................ 33
ReTransfer ID Card Printer – User Manual
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE
Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the
furnishing, performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied,
stored in a data retrieval system, or used for any purpose other than that for which it was supplied, without the express written
authority of Ultra Electronics Limited. All rights are reserved.
The HoloKote feature is protected by US PATENT No: 5,990,918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows 2000, XP, Vista and Windows 7 and 8 are trademarks of Microsoft Corporation.
Copyright © 2011 Ultra Electronics Limited.
SAFETY INSTRUCTIONS:
To prevent electric shock do not remove covers.
Do not attempt to service the printer yourself.
There are no user serviceable parts inside. In the event of malfunction, refer servicing to your printer’s supplier.
This product is only to be used with the Power Source supplied at point of purchase.
Take care not to spill any liquid on the printer.
Ensure that the power supply cord is no longer than 2 metres in length and includes a properly grounded connection.
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be protected by a
16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit einem 16 AÜberstromschalter abgesichert ist.
When handling the printer avoid touching the thermal printing edge of the thermal print head. Any grease and contamination will
shorten its life.
Before transporting the printer, remove the dye film & card hoppers and pack the printer in its original packaging.
FCC DECLARATION:
Information to the user.
NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
CCC DECLARATION:
CAUTION:
Unapproved changes or modifications could void the Users authority to operate the equipment and affect any related
warranty claim.
ReTransfer ID Card Printer – User Manual
PRINTER INSTALLATION
Welcome
Thank you for choosing a Magicard ID Card Printer
Before setting up your printer using the Driver CD–ROM, please follow the simple steps in this guide on
installing your Printer. This guide helps you make your printing experience more enjoyable and secure.
Please ensure you have the following items before you begin the installation:
1.
2.
3.
4.
5.
6.
7.
ReTransfer ID Card Printer
Card Hopper and Stacker
Ethernet/USB Cable
QuickStart Guide
Driver CD ROM
Cleaning Cards x2
Power Adaptor and Leads
3.
2.
1.
7.
4.
5.
6.
ReTransfer ID Card Printer – User Manual
IMPORTANT – Do not connect the USB yet!
IMPORTANT
Install the Driver software BEFORE connecting the USB Cable!
2.
1.
Printer Environmental requirements:
See
Below
Normal Office environment with:

A correctly Earthed Power Supply

Protection from direct sunlight and chemicals

Relative Humidity 20 - 70%



Ambient temperature +10 to 30oC (50 to 86oF)
Protection from sudden temperature changes
Sufficient space for:
Opening the Front Cover
Cable access at the rear
ReTransfer ID Card Printer – User Manual
FITTING THE PRINTER ACCESSORIES
Card Feed Hopper:
Insert the Hopper into the aperture on the right-side of the
Printer and click into place.
Always fan the Cards to ensure these do not stick together
due to a build-up of static electricity.
Try to handle the Cards as little as possible before printing.
Card Feed Hopper
Card Stacker:
Insert the Stacker into the aperture on the
left-side of the Printer and click into place.
The Stacker can hold up to 200 30 thou
(0.76 – 1.02 mm) thick Cards.
Card Stacker
ReTransfer ID Card Printer – User Manual
Installing the Dye Film
1.
Open the Printer’s Front Cover and remove the Films from their Packaging.
2.
Open the Film Cartridge.
4.
3.
Close the Film Cartridge
then insert the Cartridge
into the Printer.
Place both the Dye and
Retransfer Films into the
Printer’s Film Cartridge.
ReTransfer ID Card Printer – User Manual
Connect the Power Supply
Select the correct Mains Connector for your Region and connect
the Power Supply Unit (PSU) to the rear of the Printer.
IMPORTANT:
Do not connect the USB until
the CD ROM Driver has been
installed.


ReTransfer ID Card Printer – User Manual
Choosing the Correct Connector for your Region
10
ReTransfer ID Card Printer – User Manual
INSTALLING THE DRIVER
1. Load the driver CD ROM into the PC.
Note : If the CD does not run automatically,
click the “Start” Button, then click on “Run”. Type
“D:\autorun”, where D is the drive letter for
your CD Drive, then press the Return Key.
2. Now follow the on screen instructions to
install the Printer Driver (please see below):
The installation procedure is
the same for Ethernet
except you will be prompted
to enter an IP Address.
NOTE: The printer is designed to
retrieve a “Dynamic” IP Address.
A “Static” mode and IP Address
configuration can be updated using
the LCD User Interface.
11
ReTransfer ID Card Printer – User Manual
INSTALLING THE DRIVER (Cont…)
1. When the Driver has completed it’s installation, connect the USB cable
(shown below). Now restart the Computer.

2. When complete you should now see the installed Driver icon on the Devices and
Printers window on the Computer (this may take several seconds as the Computer
needs to configure the USB Port in order to communicate with the Printer).
3. Installation complete !
12
ReTransfer ID Card Printer – User Manual
THE PRINTER DRIVER SETTINGS
Accessing the Driver Preferences Settings:
Windows 7


Windows 8/8.1/10

Help with Driver Settings:
The Printer Driver contains a built-in
help file (in HTML format) – this file
gives an excellent, clear explanation
of each Driver setting.
To view the Driver’s help file, go to
the Printing Preferences (as
described above), and click on the
“Help” Button.
13
Open the Devices and
Printers Window.
Right-click on the
Printer icon.
Select Printing
Preferences.
ReTransfer ID Card Printer – User Manual
Using your ID Card Printer
Printer Main Components
Power On/Off
Colour Touch Screen
Card Feed Hopper
Card Stacker
Front Cover
Printer Front View
Top Ventilator
Interface Panel
Rear Ventilator
Printer Rear View
Interface Panel
14
ReTransfer ID Card Printer – User Manual
Front Display Panel
The front Display panel comprises a full colour touch-sensitive Liquid Crystal Display (LCD) capable of
displaying 16.7 million colours at a resolution of 480 x 272 pixels (w x h).
Printer Menu Layout
Main Homepage
Tools
Help
Cleaning
Print Sample Card
How to replace the
Film
Remove Cards…
System Information
Settings
Reset Printer
How to Clear a Print
Jam
How to Clean the
Printer
How to Open the
Door
15
Remove Film…
Insert Cleaning
Card…
ReTransfer ID Card Printer – User Manual
Printer Menus
Main Homepage
Printer connection
Tools Menu
Temperature Ready
Help Menu
Unused Film
Cleaning Menu
Printer Connection
Indicates the currently selected connection method
to the Printer.
USB
Temperature Ready
Indicates whether the Heated Roller temperature has
reached the required temperature.
The operating temperature can be displayed by touching
this icon.
Unused Film
Indicates the unused Film left on the Spool.
16
Ethernet



WiFi
ReTransfer ID Card Printer – User Manual
Main Homepage (cont…)
Tools Menu
Additional Settings
options are shown
on Page 15.
Tools Menu Homepage
17
ReTransfer ID Card Printer – User Manual
Additional Settings Options
Additional settings are possible from the
Settings Menu Homepage.
The Printer’s IP Address can
be set manually if required.
AllSettings
settingsMenu
in thisHomepage
window
can be saved.
Manually enter the IP Address you
wish to set and click “Enter”.
If you make a mistake or wish to
change the address, click “Delete”.
Additional Language options
are also possible.
Any changes made will take
effect after the printer is
restarted.
18
ReTransfer ID Card Printer – User Manual
Help Menu
Clicking any of the Help Menu Buttons will display a short animation showing the
process selected.
Help Menu Homepage
19
ReTransfer ID Card Printer – User Manual
Cleaning Menu
Cleaning the Printer is easy…
Simply select the Cleaning option from
the Main Homepage and follow the
On-Screen instructions.
Cleaning Menu Homepage
20
ReTransfer ID Card Printer – User Manual
The Internal Test Card
The internal Test Cards are essentially the same images that are accessible via the
Tools Menu (clicking the “Print Sample Card” Button).
Each of the above images is stored and generated entirely within the Printer (making
these independent of the Host PC).
21
ReTransfer ID Card Printer – User Manual
Magnetic Encoding
Magnetic encoding is enabled by default if a Magnetic Encoder Module is fitted within the Printer.
The Printer’s Firmware is able to detect the Encoder and will make the necessary configuration
changes accordingly.
The Magnetic Encoder Module
22
ReTransfer ID Card Printer – User Manual
CHOOSING THE RIGHT DYE FILM
NOTE:


The HX1000YMCK is generally the appropriate choice for colour printing with both single-sided (UNO)
and double-sided (DUO) Printers.
A HX750YMCKK Film is also more economical when printing a colour of the front of the Card and Black
only (such as Barcodes etc.) on the rear of the Card.
Below is a general guide to selecting the most suitable Film for any typical application.
Dye Film
HX1000
HX3000S
HX3000K
Typical Use
Helix YMCK Dye Film & RT Film Set – 1000 Prints
Helix Holokote Film Set – 3000 Prints (4 YMCKK & 3 RT Films)
Helix Holokote Film Set – 3000 Prints (4 YMCKS & 3 RT Films)
HX750YMCKK Helix YMCKK Dye Film - 750 Prints
HX750YMCKS Helix YMCKS Dye Film - 750 Prints
HX1000YMCK
HX1000RT
HX3000K-BLACK
Helix YMCK Dye Film - 1000 Prints
Helix Re-transfer Film - 1000 Prints
Helix K Dye-Film BLACK – 3000 Prints
23
ReTransfer ID Card Printer – User Manual
CHOOSING THE RIGHT CARDS
Not all white PVC Cards are the same. For best image quality always use high grade PVC Cards.
Pure PVC Card stock or laminated PVC/Polyester Cards are available. The latter are more durable and
better suited to heavy use and heat lamination when required. For access control and Smart Card
applications, your Dealer should provide the appropriate type for Retransfer printing.
For good consistent results, stick to a single variety of good quality Cards, such as those available from
your ID Card Printer Supplier.
Card size
CR80 (Standard) = 3.375” x 2.125” (86.5 mm x 53.98 mm). (w x h)
Card thickness
Standard – 0.030” (0.76 mm).
Maximum – 0.063” (1.25 mm).
To obtain good quality prints the Cards must be…




Glossy white.
Free from contamination.
Free from surface irregularities.
Free from burrs at Card edges.
53.96 mm
2.125 inches
642 pixels
Printable area of the Card
The printable area of a standard CR80 Card is
size of 1036 x 664 pixels.
24
85.6 mm
3.375 inches
1016 pixels
ReTransfer ID Card Printer – User Manual
Using Magnetic Stripe Cards
If you have a Printer fitted with the
optional Magnetic Encoding module,
you can print and encode the magnetic
stripe on the rear of a magnetic stripe
Card in one operation.
Magnetic stripe formats:



ISO 7811 (HiCo/LoCo)
JIS2
Custom formats
When loading Magnetic Stripe Cards,
make sure the stripe is uppermost with
the stripe closest to the body of the
Printer.
In the event of a Card jamming in the printer








Remove the card feed hopper.
Open the door and remove the film cassette. It may be necessary to turn the upper transfer film
spool clockwise in order to free the film from the card if adhesion has occurred.
Close the door. The printer will perform an initialisation routine and then attempt to eject the card.
If this fails and another card jam error is reported, select the retry option on the LCD and the
printer will perform an alternative card eject routine.
If the card fails to eject and a card jam error is still displayed open the door and inspect the
printer to locate the card position.
If accessible from the card feed area, attempt to retrieve the card by hand.
If this is not possible then use the ‘Move card’ feature which will turn the drive rollers in the
required direction in order to free the card. Important: Using this method the card should be
ejected from the right hand side of the printer (feed hopper location).
If the card still cannot be retrieved then please contact Technical Support for further assistance.
25
ReTransfer ID Card Printer – User Manual
CARING FOR YOUR PRINTER





MAINTAINING YOUR PRINTER IS IMPORTANT !!!
Maintenance is an important factor of your Printer’s good operation and longevity.
Maintaining a regular cleaning routine will give you optimum print quality and prevent down
time. We recommend that you clean the Printer’s rollers and Print Head each time you change
Dye Films.
A clean Printer will produce superior quality printed Cards and is less likely to require Factory
maintenance and/or repair.
In normal environments, regular maintenance should improve the longevity of the Print Head
itself. (Remember… foreign particles can lodge under the Head and cause permanent damage!)
Increased reliability when magnetic encoding.
Cleaning Supplies
26
ReTransfer ID Card Printer – User Manual
To prevent Cards slipping during printing, we recommend that you clean your Printer using a Cleaning
Card each time you replace either Film.
Cleaning the Printer Rollers using the Cleaning Kit
What’s in the Cleaning Kit ?
Swabs
Alcohol soaked Swabs – used for
cleaning the face of the Print Head
and hard-to-reach transport areas.
Adhesive Cleaning Cards
Self adhesive Cards with a paper
peel-off backing – used for
removing contamination
From Feed Rollers.
Roller Wipes
Alcohol soaked wipes – used for
cleaning Feed Rollers.
27
ReTransfer ID Card Printer – User Manual
Replacing the Cleaning Roller
To replace the Cleaning Roller:



Hinge the Roller Cover forward.
Unclip the used Cleaning Roller and
slide out the Steel Bar.
Do Not Discard this Bar.
Discard the used Cleaning Roller.
Hinge Roller Cover forward

Slide the Steel Bar into the
new Cleaning Roller.
Unclip Cleaning Roller

Remove the paper wrapper
protecting the sticky layer on this
Roller.



28
Clip the new Cleaning Roller
(complete with Steel Bar) into the
Printer.
Close the Cleaning Roller Cover.
This completes the replacement
process for the Cleaning Roller.
ReTransfer ID Card Printer – User Manual
Cleaning the Print Head using the Cleaning Swab
Using the Cleaning Swab:
1.
Remove the Cleaning Swab
from it’s packaging.
2.
Remove the Film Cartridge
from the Printer.
3.
29
Run the Swab repeatedly
along the front Face of the
Print Head.
ReTransfer ID Card Printer – User Manual
Cleaning the Print Head using the Cleaning Card
Using the Cleaning Card:
1.
Remove the Cleaning Card
from the packaging.
2.
Peel off the backing paper
from the Cleaning Card.
3.
4.
5.
30
Select the cleaning option
on the Printer.
Follow the instruction on the Printer
display.
Feed the Cleaning Card into the Printer.
ReTransfer ID Card Printer – User Manual
UPGRADING TO DUO OPERATION
The Helix can be supplied in two variants: UNO (single-sided) or DUO (double-sided).
All Helix Printers are fitted as standard with a Card Rotation Unit (however in the UNO, the Rotation
Unit is only used to rotate a Card in order to facilitate magnetic encoding. It is not possible to print two
sides of a Card in one operation. However, the Helix UNO can be upgraded to a DUO variant as a retrofit if required).
The upgrade will be available electronically via the Customer Support Portal and is downloaded to the
Printer via the Driver.
31
ReTransfer ID Card Printer – User Manual
AVAILABLE CONSUMABLES
Product Code
Description
Dye Film
HX1000
HX3000S
HX3000K
Helix YMCK Dye Film & Re-transfer Film Set – 1000 Prints
Helix Holokote Film Set – 3000 Prints (4 YMCKK & 3 Re-transfer Films)
Helix Holokote Film Set – 3000 Prints (4 YMCKS & 3 Re-transfer Films)
HX1000YMCK
HX1000RT
HX1000RTD
HX3000K-BLACK
Helix YMCK Dye Film - 1000 Prints
Helix Re-transfer Film - 1000 Prints
Helix Durable Re-transfer Film – 1000 Prints
Helix K Dye-Film BLACK – 3000 Prints
HX750YMCKK
HX750YMCKS
Cleaning Kit
E9887
Cards
M9006-793
M9006-794
M9006-796
Helix YMCKK Dye Film - 750 Prints
Helix YMCKS Dye Film - 750 Prints
Reverse Transfer Printer Cleaning Kit
PVC CR80 Cards – Plain
PVC CR80 Cards – Magnetic Stripe Hi-Co
PVC CR80 Cards - Holopatch
PET or composite cards should be the recommended format.
32
PRINTER ERROR CODES
PP_1.48 ERROR CODES
104:
ERR_FPGA_PROGRAMMING_ERROR
CODE
REASON
Reason: While preparing to update the FPGA, the incoming bit stream file size was wrong
for the fitted FPGA part (LFXP2-8E). This is probably due to a corrupted FPGA bit stream file.
SOLUTION
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.1
Reason: While preparing to update the FPGA, the incoming bit stream file size was wrong
for the fitted FPGA part (LFXP2-5E). This is probably due to a corrupted FPGA bit stream file.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.2
Reason: While preparing to update the FPGA, the device ID read from the fitted FPGA was
not a recognised one. This is probably either due to a SPI comms failure between the
processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.3
Reason: While preparing to update the FPGA, the printer was unable to initialise SPI
comms with the FPGA. This is probably either due to a SPI bus problem between the
processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.5
Reason: While attempting to erase the FPGA prior to reprogramming, the printer was
informed by the FPGA that its erase cycle failed. This is probably either due to faulty SPI
comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.7
Reason: While writing a new bit stream file into the FPGA, the processor didn't receive
confirmation from FPGA that it had finished writing one of the rows of data. This is probably
either due to faulty SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.8
Reason: While attempting to verify a new bit stream file just written to the FPGA, the
processor found that one of the lines of data read back from the FPGA's internal flash did
not match the corresponding line of data in the new bit stream file. This is probably either
due to faulty SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.10
Reason: While attempting to finalise the reprogramming of the FPGA, the processor failed
to receive confirmation from the FPGA that finalisation was successful. This is probably
either due to faulty SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.11
Reason: While attempting to refresh the FPGA after reprogramming, the processor failed
to receive confirmation from the FPGA that the refresh process completed successfully. This
is probably either due to faulty SPI comms between the processor and FPGA, or a faulty
FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.0
34
ReTransfer ID Card Printer – User Manual
Error code 104.12
Reason: While preparing to program the FPGA with a new bit stream, the printer was
unable to put the FPGA into its programming mode. This is probably either due to faulty SPI
comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.13
Reason: While preparing to program the FPGA with a new bit stream, the printer was
unable to disable the FPGA DONE fuse. This is probably either due to faulty SPI comms
between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.14
Reason: While preparing to program the FPGA with a new bit stream, the printer failed to
erase the FPGA. This is probably either due to faulty SPI comms between the processor and
FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.15
Reason: While preparing to start writing a new bit stream file into the FPGA, the printer
failed to start the FPGA programming cycle. This is probably either due to faulty SPI comms
between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.16
Reason: While writing a new bit stream file into the FPGA, the processor failed to write
one of the lines of data into the FPGA's internal flash. This is probably either due to faulty
SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.17
Reason: While attempting to verify a new bit stream file just written to the FPGA, the
processor failed to start the FPGA's verification cycle. This is probably either due to faulty
SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.18
Reason: While attempting to verify a new bit stream file just written to the FPGA, the
processor failed to read one of the lines of data from the FPGA's internal flash. This is
probably either due to faulty SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.19
Reason: While attempting to finalise the reprogramming of the FPGA, the processor failed
to receive confirmation from the FPGA that finalisation has completed. This is probably
either due to faulty SPI comms between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.20
Reason: While attempting to finalise the reprogramming of the FPGA, the processor failed
to take the FPGA out of programming mode. This is probably either due to faulty SPI comms
between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 104.21
Reason: While attempting to refresh the FPGA after reprogramming, the processor failed
to send the refresh command to the FPGA. This is probably either due to faulty SPI comms
between the processor and FPGA, or a faulty FPGA.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
34
ReTransfer ID Card Printer – User Manual
111: ERR_FIRMWARE_UPDATE_FAILURE
Error code 111.0
Reason: While processing an incoming firmware upgrade file, the printer failed to allocate
memory for decompressing the file's payload. This may be because there are a large number
of pending jobs in the printer's memory.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.1
Reason: While processing an incoming firmware upgrade file, the printer found that the
incoming file data was not of the correct format. This may be because the file has become
corrupted, or there was an error in the software which produced the file.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.2
Reason: While processing an incoming firmware upgrade file, the printer found that the
incoming firmware version was too old to allow it to replace the current firmware version.
This may be because the wrong file was sent.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.3
Reason: While processing an incoming firmware upgrade file, the printer found that the
incoming firmware file was too large. This may be because the wrong file was sent, or there
was an error in the software which produced the file.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.4
Reason: While processing an incoming firmware upgrade file, the printer failed to save
the new firmware file into flash storage. This may be due to an SPI comms error between
the processor and the flash device, or a faulty flash device.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.5
Reason: While attempting to verify a new firmware upgrade file was successfully saved to
flash memory, the printer failed to allocate enough memory for the verification process. This
may be because there are a large number of pending jobs in the printer's memory.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.6
Reason: While attempting to verify a new firmware upgrade file was successfully saved to
flash memory, the printer failed to read the programmed file back from the flash device.
This may be due to faulty SPI comms between the processor and the flash device, or a faulty
flash device.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.7
Reason: While attempting to verify a new firmware upgrade file was successfully saved to
flash memory, the printer found that the data read back from flash didn't match the data
written. This may be due to faulty SPI comms between the processor and the flash device, or
a faulty flash device.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.8
Reason: While attempting to update the printer's identity information following a
firmware upgrade, the printer was unable to save the new identity information onto the SD
card. This may be due to faulty SPI comms between the processor and the flash device, or a
faulty flash device.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.9
Reason: While attempting to update the printer firmware using the package manager, the
printer was unable to open the zip archive. This may be due to a corrupt zip archive.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
35
ReTransfer ID Card Printer – User Manual
112: ERR_HOLOKOTE_UPDATE_FAILURE
113: ERR_CAPABILITY_UPDATE_FAILURE
Error code 111.10
Reason: While attempting to update the printer firmware using the package manager, the
printer was unable to find the package manifest. This may be due to a corrupt or invalid zip
archive.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.11
Reason: While attempting to update the printer firmware using the package manager, the
printer failed to parse the package manifest. This may be due to a corrupt or invalid zip
archive.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.12
Reason: While attempting to update the printer firmware using the package manager, the
printer failed to extract the firmware file. This may be due to a corrupt or invalid zip archive.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.13
Reason: While attempting to update the FPGA using the package manager, the printer
failed to extract the FPGA file. This may be due to a corrupt or invalid zip archive.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 111.14
Reason: While attempting to update the GUI Resources using the package manager, the
printer failed to extract the resource file. This may be due to a corrupt or invalid zip archive.
Press "Cancel" and try again. Contact
your printer supplier if problem persists.
Error code 112.0
Reason: While processing an incoming HoloKote upgrade file, the printer failed to save
the new HoloKote file onto the card. This may be due to a faulty SD card.
Press "Cancel" and try again.
Error code 112.1
Reason: While attempting to verify a new HoloKote upgrade file was successfully saved to
the SD card, the printer failed to allocate enough memory for the verification process. This
may be because there are a large number of pending jobs in the printer's memory.
Press "Cancel" and try again.
Error code 112.2
Reason: While attempting to verify a new HoloKote upgrade file was successfully saved to
the SD card, the printer failed to read the programmed file back from the SD card. This may
be due to a faulty SD card.
Press "Cancel" and try again.
Error code 112.3
Reason: While attempting to verify a new HoloKote upgrade file was successfully saved to
the SD card, the printer found that the data read back from the SD card didn't match the
data written. This may be due to a faulty SD card.
Press "Cancel" and try again.
Error code 112.4
Reason: The printer failed to delete a HoloKote file from the SD card. This may be due to a
faulty SD card.
Press "Cancel" and try again.
Error code 113.0
Reason: While updating the printer's capabilities during boot-up, the printer failed to save
the printer's identity information to the SD card. This may be because the SD card is not
plugged in correctly, or the SD card has developed a fault.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.1
Reason: While processing an incoming capability upgrade file, the printer failed to update
the printer's identity information on the SD card. This may be because the SD card is not
plugged in correctly, or the SD card has developed a fault.
Printer upgrade failed. Press "Cancel"
and try again.
36
ReTransfer ID Card Printer – User Manual
Error code 113.2
Reason: While processing an incoming capability upgrade file, the printer was unable to
write the new file to the SD card. This may be because the SD card is not plugged in
correctly, or the SD card has developed a fault.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.3
Reason: While processing an incoming capability upgrade file, the printer was unable to
close the new file on the SD card after writing its contents. This may be due to a firmware
bug, or a problem with the SD card.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.4
Reason: While processing an incoming capability upgrade file, the printer failed to clear
an upgrade slot on the SD card as requested by the incoming file. This may be because the
SD card is not plugged in correctly, or the SD card has developed a fault.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.5
Reason: While updating the printer's capabilities during boot-up, the printer was unable
to read an installed upgrade file from the SD card. This may be because the file was not
installed correctly, or the data on the SD card has become corrupted. Reinstalling the
upgrade may help.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.6
Reason: While updating the printer's capabilities during boot-up, the printer was unable
to allocate a buffer for reading an installed upgrade file from the SD card. This may be
because there are too many active jobs in the printer at the moment.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.7
Reason: While updating the printer's capabilities during boot-up, the printer found that
an installed upgrade file had an invalid size. This may be because the file was not installed
correctly, or the data on the SD card has become corrupted. Reinstalling the upgrade may
help.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.8
Reason: While updating the printer's capabilities during boot-up, the printer failed to
close an upgrade file on the SD card after using it. This may be because the SD card is not
plugged in correctly, or the SD card has developed a fault.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.9
Reason: While processing an incoming capability upgrade file, the printer found that the
incoming file data was not of the correct format. This may be because the wrong file was
sent, the file has become corrupted, or there was an error in the software which produced
the file.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.10
Reason: While processing an incoming capability upgrade file, the printer failed to
allocate memory for decompressing the file's payload. This may be because there are a large
number of pending jobs in the printer's memory.
Printer upgrade failed. Press "Cancel"
and try again.
37
ReTransfer ID Card Printer – User Manual
114:
ERR_HOLOKOTE_VERIFICATION_FAILURE
115: ERR_HOLOKOTE_SLOT_EMPTY
Error code 113.11
Reason: While processing an incoming capability upgrade file, the printer found that the
incoming file was not licensed for this printer. This is probably due to the wrong file being
sent, but could also indicate an error in the process which produced the file.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.12
Reason: While processing an incoming capability upgrade file, the printer found that the
incoming file data was not of the correct format. This may be because there was an error in
the software which produced the file.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.13
Reason: While processing an incoming capability upgrade file, the printer found that the
incoming file contained unrecognised commands. This may be because the file was
produced for printers having a different firmware version, but could also indicate that there
was an error in the software which produced the file.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.14
Reason: While processing an incoming capability upgrade file, the printer found that the
incoming file was attempting to activate an unrecognised capability. This may be because
the file was produced for printers having a different firmware version, but could also
indicate that there was an error in the software which produced the file.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 113.15
Reason: While processing an incoming capability upgrade file, the printer encountered an
unexpected error. An invalid operation code was generated which should never arise.
Printer upgrade failed. Press "Cancel"
and try again.
Error code 114.0
Reason: While processing a HoloKote file, the printer found that the file data was not of
the correct format. This may be because the wrong file was sent, the file has become
corrupted, or there was an error in the software which produced the file.
Check the Holokote file format.
Also check for possible corruption and/or
errors.
Error code 114.1
Reason: While processing a HoloKote file, the printer failed to allocate memory for
decompressing the file. This may be because there are a large number of pending jobs in the
printer's memory.
Check the Holokote file format.
Also check for possible corruption and/or
errors.
Error code 114.2
Reason: While processing a HoloKote file, the printer found that the file was not licensed
for this printer. This is probably due to the wrong file being sent, but could also indicate an
error in the process which produced the file.
Check Holokote file is not licenced for
another printer.
Error code 114.3
Reason: While processing a HoloKote file, the printer found that the unique key did not
match the value cached during original installation. This may be because of a failed
installation, in which case reinstalling the HoloKote should resolve the problem.
Error code 115.0
Reason: While attempting to retrieve a HoloKote file from the SD card, the printer was
unable to read the SD card data. This is probably because the slot specified has no HoloKote
bitmap installed, but could also be due to a fault with the SD card hardware.
38
Re-install Holokote file.
ReTransfer ID Card Printer – User Manual
116:
ERR_NO_ERROR_DUPLEX_UPGRADE
1024: ERR_FEATURE_UNAVAILABLE
Error code 116.0
Reason: The printer has been upgraded to Duplex.
*** Not an error – disregard. ***
Error code 1024.0
Reason: The printer received a mag read job, but the printer has no detectable mag
encoder module fitted. Either the job was sent to the wrong printer, or the printer has a
mag module fitted which cannot be detected due to a hardware fault, or the printer has
been set up as the wrong model.
Error code 1024.1
Reason: While validating the print options at the start of a print job, the printer
determined that the job required double-sided printing, yet the printer was a single-sided
model. This might be because the wrong options were selected in the driver, or the job was
sent to the wrong printer.
Error code 1024.2
Reason: While validating the print options at the start of a print job, the printer
determined that the job required 600 dpi printing, yet the printer was a 300 dpi model. This
might be because the job was sent to the wrong printer.
Error code 1024.3
Reason: The printer was requested to carry out an encoder soak test, but could not
detect an encoder module. This is possibly because either the encoder module is not fitted
correctly, or is faulty, or the connecting cables are faulty.
Error code 1024.4
Reason: While attempting to install a new custom logo file, the printer failed to perform
the operation. This operation is only supported in factory mode.
Factory Only option.
Error code 1024.5
Reason: While attempting to create a partner code dongle, the printer failed to perform
the operation. This operation is only supported in factory mode.
Factory Only option.
Error code 1024.6
Reason: While attempting to install a new custom splash screen, the printer failed to
perform the operation. This operation is only supported in factory mode.
Factory Only option.
Error code 1024.7
Reason: While attempting to program RO_NETWORK data, the printer failed to perform
the operation. This operation is only supported in factory mode.
Factory Only option.
Error code 1024.8
Reason: While attempting to program RO_IDENTITY data, the printer failed to perform
the operation. This operation is only supported in factory or dealer mode.
Factory Only option.
Error code 1024.9
Reason: The printer was requested to carry out a chip soak test, but could not detect a
chip encoder module. This is possibly because either the encoder module is not fitted
correctly, or is faulty, or the connecting cables are faulty.
39
Check encoder module and/or cabling.
Check encoder module and/or cabling.
ReTransfer ID Card Printer – User Manual
1025: ERR_HOPPER_EMPTY
1026: ERR_CARD_JAM
Error code
1024.10
Reason: While attempting to install a new custom string file, the printer failed to perform
the operation. This operation is only supported in dealer or factory mode.
Dealer or Factory Only option.
Error code
1024.11
Reason: While attempting to program DAT_RO_AUTH data, the printer failed to perform
the operation. This operation is only supported in factory or dealer mode.
Dealer or Factory Only option.
Error code
1024.12
Reason: While attempting to reset the printer to factory default settings, the printer
detected that it was not in factory mode and refused to carry out the request.
Factory Only option.
Error code
1024.13
Reason: While attempting to install a new PRN file for the internal confidence card image,
the printer failed to perform the operation. This operation is only supported in factory
mode.
Error code 1025.0
Reason: While trying to feed a new card from the input hopper to the point where it
blocks the feed sensor, it took too many attempts to extract a card. This could be because
the hopper was empty, or the card feed motor was not functioning correctly, or the feed
opto sensor was faulty.
Error code 1026.2
Reason: While feeding a new card from the hopper, and having already extracted the
card far enough for it to block the feed sensor, the printer tried to feed the card further
forwards to block the print position sensor. However, it took too long for the print position
sensor to become blocked. This could be because the card was physically obstructed, or the
card drive stepper motor was not functioning correctly, or the print position sensor was
faulty.
Error code 1026.3
Reason: While trying to feed a card from the heated roller to the transfer standby
position (where the card is over the print position sensor), it took too long for the card to
block the print position opto sensor. This is probably because either there was a physical
obstruction, or the card drive motor was not functioning correctly, or the print position
sensor was faulty.
Error code 1026.4
Reason: While trying to feed a card from the flip standby position (where the leading
edge of the card is near the eject sensor) to the transfer standby position (where the card is
over the print position sensor), it took too long for the card to block the print position opto
sensor. This is probably either because there was a physical obstruction, or the card drive
motor was not functioning correctly, or the print position sensor was faulty.
Error code 1026.5
Reason: While trying to move the card from the transfer standby position (where the card
is over the print position sensor) to the heated roller, it took too long for the print position
opto sensor to become unblocked. This is probably because either there was a physical
obstruction, or the card driver motor was not functioning correctly, or the print position
sensor was faulty.
40
Factory Only option.
Refill card Hopper and press "Retry" to
continue.
ReTransfer ID Card Printer – User Manual
Error code 1026.6
Reason: While trying to feed a card from the flipper to the encoder, it took too long for
the card to block the encoder unit's card opto sensor. This may be because of a physical
obstruction, the flipper's card drive motor not functioning correctly, or a faulty card opto
sensor in the encoder unit.
Error code 1026.7
Reason: While trying to feed a card from the transfer standby position (where the card is
over the print position sensor) to the flip standby position (where the leading edge of the
card is by the eject sensor), it took too long for the eject opto sensor to become blocked.
The printer attempted to recover by moving the card back to the feed opto sensor, but it
then took too long for the feed sensor to become blocked. This is possibly because there is a
physical obstruction, or the card is slipping on the rollers, or the card drive motor is not
functioning correctly, or there is a problem with one or both of the feed and eject sensors.
Error code 1026.8
Reason: While trying to move the card from the encoder unit to the flip standby position
(where the card edge is by the eject sensor), and having pulled the card into the flipper from
the encoder and rotated the flipper by 90 degrees, the printer attempted to feed the card
from the flipper to the flip standby position. However, it took too long for the eject sensor
to become blocked. This is possibly because there was a physical obstruction blocking either
the card movement or flipper rotation, or because the eject opto sensor was faulty.
Error code 1026.9
Reason: While trying to move the card from the encoder unit to the flip standby position
(where the card edge is by the eject sensor), and having pulled the card into the flipper from
the encoder and rotated the flipper by 90 degrees, and also having fed the card to the point
where the eject sensor was blocked, the printer attempted to continue feeding the card
until the eject sensor became unblocked. However, it took too long for the eject sensor to
become unblocked. This is possibly because either there was a physical obstruction, or the
eject opto sensor was faulty, or the main card drive motor was not functioning correctly.
Error code
1026.10
Reason: While about to move the card from the flip standby position (where the card's
leading edge is by the eject sensor) to the flipper, the printer detected that the eject sensor
was blocked. To ensure the flipper could be rotated safely, the printer tried to drive the card
backwards to clear the eject sensor. However, it took too long for the eject sensor to
become unblocked. This could be because either the card was physically obstructed, the
card drive motor was not functioning correctly, or the eject sensor was faulty.
Error code
1026.11
Reason: While trying to move the card from the flip standby position (where the card's
leading edge is by the eject sensor) to the flipper, the printer tried to drive the card forwards
to the point where it just blocked the eject sensor. However, it took too long for the eject
sensor to become blocked. This could be because either the card was physically obstructed,
the card drive motor was not functioning correctly, or the eject sensor was faulty.
41
ReTransfer ID Card Printer – User Manual
Error code
1026.12
Reason: While trying to move the card from the flip standby position (where the card's
leading edge is by the eject sensor) to the flipper, and having already moved the card
forwards to the point where it blocked the eject sensor, the printer tried to keep driving the
card into the flipper until the eject sensor became unblocked. However, it took too long for
the eject sensor to become unblocked. This could be because either the card was physically
obstructed, the card drive motor was not functioning correctly, or the eject sensor was
faulty.
Error code
1026.13
Reason: While trying to move the card from the flipper to the flip standby position (where
the front edge of the card is by the eject sensor), the printer attempted to drive the card out
of the flipper until the eject sensor became blocked. However, it took too long for the eject
sensor to become blocked. This could be because the card was obstructed, or the flipper
was misaligned, or the flipper card drive motor was not functioning correctly, or the eject
sensor was faulty.
Error code
1026.14
Reason: While trying to move the card from the flipper to the flip standby position (where
the front edge of the card is by the eject sensor), and having driven the card out of the
flipper to the point where the eject sensor became blocked, the printer tried to drive the
card to the point where the eject sensor became unblocked again. However, it took too long
for the eject sensor to become unblocked. This may be because the card was physically
obstructed, or the main card drive motor was not functioning correctly, or the eject sensor
was faulty.
Error code
1026.16
Reason: While trying to move the card from the post transfer position (where the card is
over the eject sensor but also partly in the flipper) to the flip standby position (where the
front edge of the card is by the eject sensor), the printer tried to drive the card out of the
flipper until the eject sensor became unblocked. However, it took too long for the eject
sensor to become unblocked. This could be because the card was physically obstructed, or
the card drive motor was not functioning correctly, or the eject sensor is faulty.
Error code
1026.17
Reason: While trying to move the card from the post transfer position (where the card is
over the eject sensor but also partly in the flipper) to the flip standby position (where the
front edge of the card is by the eject sensor) with the flip mechanism in the upside-down
orientation (e.g. from just having rotated a card), the printer tried to drive the card out of
the flipper until the eject sensor became unblocked. However, it took too long for the eject
sensor to become unblocked. This could be because the card was physically obstructed, or
the card drive motor was not functioning correctly, or the eject sensor is faulty.
Error code
1026.18
Reason: While trying to move the card from the post transfer position (where the card is
over the eject sensor but also partly in the flipper) to the flip mechanism, the printer first
tried to move the card forwards until it blocked the eject sensor. However, it took too long
for the eject sensor to become blocked. This could be because the card was obstructed, or
the card drive motor was not functioning correctly, or the eject sensor was faulty.
42
ReTransfer ID Card Printer – User Manual
1027: ERR_FLIPPER_JAM
Error code
1026.19
Reason: While trying to move the card from the post transfer position (where the card is
over the eject sensor but also partly in the flipper) to the flip mechanism, and having
reached the point where the card had moved forwards to block the eject sensor, the printer
tried to drive the card further forwards into the flipper. However, it took too long for the
eject sensor to become unblocked. This may be because the card was obstructed, or the
main card drive motor was not functioning correctly, or the flipper card drive motor was not
functioning correctly, or the flipper was misaligned, or the eject sensor was faulty.
Error code
1026.20
Reason: The printer was attempting to clear the card feed sensor by driving the card
towards the input hopper end of the printer (this is in order to recover from a failed or
aborted feed attempt). However, it took too long for the card feed sensor to become
unblocked. This could be because either the card was physically obstructed, or the card feed
motor was not functioning correctly, or the card feed sensor was faulty.
Error code
1026.21
Reason: The printer was attempting to eject a card out of the input hopper end of the
printer, to clear a card jam after a failed attempt at feeding in a card. However, it took too
long for the card feed sensor to become unblocked. This could be because either the
cleaning was physically obstructed, or the card feed motor was not functioning correctly, or
the card feed sensor was faulty.
Error code
1026.22
Reason: While trying to feed a card from the transfer standby position (where the card is
over the print position sensor) to the flip standby position (where the leading edge of the
card is by the eject sensor), it took too long for the eject opto sensor to become blocked.
The printer attempted to recover by moving the card back to the feed sensor and having a
second go at moving forwards to the eject sensor. However, on the second attempt it again
took too long for the eject opto sensor to become blocked. This is possibly because there is
a physical obstruction, or the card is slipping on the rollers, or the card drive motor is not
functioning correctly, or the eject sensor is faulty.
Error code 1027.0
Reason: While initialising the flipper, the printer attempted to rotate the flipper clockwise
until the flipper opto sensor unblocked, and it took too long for that sensor to unblock. This
is probably due to either a faulty flipper opto sensor, the flip rotation motor not functioning
correctly, or an obstruction preventing free rotation of the flipper.
Error code 1027.1
Reason: While initialising the flipper, having already unblocked the flipper opto sensor,
the printer tried to rotate the flipper clockwise until the flipper opto sensor was blocked.
However, it too long for that sensor to become blocked. This is probably due to either a
faulty flipper opto sensor, the flip rotation motor not functioning correctly, or an
obstruction preventing free rotation of the flipper.
43
ReTransfer ID Card Printer – User Manual
1028: ERR_INVALID_JOB_OPTION
Error code 1028.0
Reason: The printer was sent a request to move a card, but the selected card destination
was invalid. This may be because the job data was corrupted in transit, or because the job
data was sent by a faulty application, or because the printer firmware needs to be updated
to a version recognising the given destination.
Error code 1028.1
Reason: While validating the mag encoding options at the start of a print job, the printer
found that the requested mag coercivity was of an unrecognised type. This is possibly
because either the job has been corrupted, or the printer firmware needs to be updated to
handle the requested coercivity.
Error code 1028.2
Reason: While validating the mag encoding options at the start of a print job, the printer
found that the requested mag encoding direction was of an unrecognised type. This is
possibly because either the job has been corrupted, or the printer firmware needs to be
updated to handle the requested encoding direction.
Error code 1028.3
Reason: While attempting to install a new HoloKote file, the printer determined that the
requested HoloKote slot number was invalid. This could be due to a corrupted job, or could
indicate that the firmware needs to be updated to support additional slots.
Error code 1028.4
Reason: While attempting to retrieve an installed HoloKote file, the printer determined
that the requested Holokote slot number was invalid. This could be due to a corrupted job,
or could indicate that the firmware needs to be updated to support additional slots.
Error code 1028.5
Reason: While attempting to set the RW_PRINT configuration, the printer detected
invalid data. This could be due to a corrupted job, or could be due to a problem with the
tool being used to configure the printer.
Error code 1028.6
Reason: While attempting to set the RW_TRANSFER configuration, the printer detected
invalid data. This could be due to a corrupted job, or could be due to a problem with the
tool being used to configure the printer.
Error code 1028.7
Reason: While attempting to set the RO_IDENTITY configuration, the printer detected
invalid data. This could be due to a corrupted job, or could be due to a problem with the
tool being used to configure the printer.
Error code 1028.8
Reason: While attempting to set the RW_NETWORK configuration, the printer detected
invalid data. This could be due to a corrupted job, or could be due to a problem with the
tool being used to configure the printer.
Error code 1028.9
Reason: While attempting to set the RO_NETWORK configuration, the printer detected
invalid data. This could be due to a corrupted job, or could be due to a problem with the
tool being used to configure the printer.
44
ReTransfer ID Card Printer – User Manual
1029: ERR_HEATED_ROLLER_TIMEOUT
Error code 1029.0
Reason: During a print job, while waiting for the heated roller to reach its target
temperature, it took too long to reach that target.
Contact your printer supplier and press
"Cancel" to power printer off.
1030: ERR_HEATED_ROLLER_CAM
Error code 1030.0
Reason: While carrying out a printer soak test, the printer was unable to lower the heated
roller. This is possibly either because the heated roller cam opto sensor is faulty, or the cam
motor is not functioning correctly, or the cam was physically obstructed.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1030.2
Reason: During a print job the printer was preparing to retransfer onto the card, but
could not raise the heated roller. This is possibly because either the heated roller cam motor
is faulty, or the heated roller cam sensor is faulty, or something is obstructing the
movement of the heated roller cam.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1030.3
Reason: During a print job the printer was just finishing retransferring onto the card, but
could not lower the heated roller. This is possibly because either the heated roller cam
motor is faulty, or the heated roller Cam sensor is faulty, or something is obstructing the
movement of the heated roller Cam.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1030.4
Reason: While initialising the print engine, the printer was unable to reset the heated
roller Cam to the open position. This is possibly due to a physical obstruction, the Cam
motor not functioning correctly, or a faulty Cam opto sensor.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1030.5
Reason: Towards the end of a single-sided print job the printer was preparing to flatten
the card, but could not raise the heated roller. This is possibly because either the heated
roller Cam motor is faulty, or the heated roller Cam sensor is faulty, or something is
obstructing the movement of the heated roller Cam.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1030.6
Reason: Towards the end of a single-sided print job the printer was just finishing
flattening the card, but could not lower the heated roller. This is possibly because either the
heated roller Cam motor is faulty, or the heated roller cam sensor is faulty, or something is
obstructing the movement of the heated roller Cam.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1031.1
Reason: During a print job, while just about to print one of the colour planes onto the
transfer film, the printer was unable to move the print roller to the closed position. This may
be because the print roller cam mechanism has been obstructed, or the Cam opto sensor is
faulty, or the Cam motor is not functioning correctly.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 1031.2
Reason: During a print job, having just printed one of the colour planes onto the transfer
film, the printer was unable to move the print roller to the open position. This may be
because the print roller Cam mechanism has been obstructed, or the Cam opto sensor is
faulty, or the Cam motor is not functioning correctly.
Contact your printer supplier and press
"Cancel" to power printer off.
1031: ERR_PRINT_ROLLER_CAM
45
ReTransfer ID Card Printer – User Manual
1032: ERR_DYE_FILM_PANEL_TIMEOUT
1033:
ERR_DYE_FILM_PANEL_UNAVAILABLE
Error code 1031.3
Reason: While initialising the print engine, the printer was unable to reset the print roller
Cam to the open position. This is possibly due to a physical obstruction, the Cam motor not
functioning correctly, or a faulty Cam opto sensor.
Error code 1032.0
Reason: While attempting to move the dye film to a particular panel, the printer was
unable to find the requested panel. This could be because the film movement is being
obstructed, or there is a problem with one or both of the film motors, or the dye panel
sensor/LED is faulty.
Error code 1032.1
Reason: While attempting to move the dye film on to the next panel in the panel
sequence, it took too long for the required panel to be detected by the dye panel sensor.
This is possibly because either the dye film movement was physically obstructed, the dye
film had run out and gone beyond the end-of-film marker tape, one or both of the dye
motors was not functioning correctly, or the dye panel sensor/LED was faulty.
Error code 1032.2
Reason: While attempting to move the dye film on to the next panel in the panel
sequence, the printer found the leading edge of the required panel and then tried to move
the film further on for a small distance. However, it took too long for the required number
of tacho sensor transitions to be detected from the dye film take-up motor. This is possibly
because either the dye film movement was physically obstructed, the dye film had run out
and gone beyond the end-of-film marker tape, one or both of the dye motors was not
functioning correctly, or the dye film take-up motor's tacho sensor was faulty.
Error code 1032.3
Reason: While attempting to move the dye film on to the previous panel in the panel
sequence, it took too long for the required panel to be detected by the dye panel sensor.
This is possibly because either the dye film movement was physically obstructed, the dye
film had run out and gone beyond the end-of-film marker tape, one or both of the dye
motors was not functioning correctly, or the dye panel sensor/LED was faulty.
Error code 1032.4
Reason: While attempting to move the dye film on to the previous panel in the panel
sequence, the printer found the leading edge of the required panel and then tried to move
the film further on for a small distance. However, it took too long for the required number
of tacho sensor transitions to be detected from the dye film take-up motor. This is possibly
because either the dye film movement was physically obstructed, the dye film had run out
and gone beyond the end-of-film marker tape, one or both of the dye motors was not
functioning correctly, or the dye film take-up motor's tacho sensor was faulty.
Error code 1033.0
Reason: While validating the print options at the start of a print job, the printer
determined that the print job required a colour or security feature that was not available
with the currently fitted dye film. This is probably because either the wrong type of film is
fitted, or the wrong driver options were selected.
46
Contact your printer supplier and press
"Cancel" to power printer off.
Try Soak Testing printer.
ReTransfer ID Card Printer – User Manual
1034:
ERR_TRANSFER_FILM_PANEL_TIMEOUT
1035:
ERR_MAG_HEAD_HOME_TIMEOUT
Error code 1033.1
Reason: While attempting to move the dye film to a particular panel, the printer
determined that the currently fitted film does not have the required panel type. This could
be because the wrong film was fitted, or the wrong options were selected for the current
job.
Error code 1034.0
Reason: During a print job, while printing onto the transfer film, the printer was unable to
detect the index mark on the transfer film. This may be because the transfer film is beyond
the end-of-film marker tape (i.e. has run out), or the index sensor needs to be recalibrated,
or the index sensor is faulty, or the film cannot move due to an obstruction or motor fault.
Error code 1034.1
Reason: While waiting for the transfer index mark before stopping the transfer film, it
took too longer for the printer to detect the leading edge of the index mark. This is possibly
because either the transfer film was physically obstructed, one or both of the transfer film
motors was not functioning correctly, the transfer film had run out and gone beyond the
end-of-film marker tape, or the transfer index sensor/LED was faulty.
Error code 1034.2
Reason: While waiting for the transfer index mark before stopping the transfer film, it
took too longer for the printer to detect the trailing edge of the index mark. This is possibly
because either the transfer film was physically obstructed, one or both of the transfer film
motors was not functioning correctly, or the transfer index sensor/LED was faulty.
Error code 1035.0
Reason: While attempting to return the mag head to the home position, the printer first
had to clear the head home opto sensor by moving the mag head a short distance towards
the front of the printer. However, the head took too long to clear the head home opto
sensor. This may be because there was a physical obstruction preventing the head from
moving, or the head stepper motor is not working properly, or the head opto sensor is
faulty.
Error code 1035.1
Reason: While attempting to return the mag head to the home position by moving the
mag head towards the rear of the printer, it took too long for the mag head to trigger the
head home opto sensor. This may be because there was a physical obstruction preventing
the head from moving, or the head stepper motor is not working properly, or the head opto
sensor is faulty.
Error code 1035.2
Reason: While attempting to return the mag head to the standby position near the front
end of print engine, the printer first had to clear the head home opto sensor by moving the
mag head towards the front of the printer. However, the head took too long to clear the
head home opto sensor. This may be because there was a physical obstruction preventing
the head from moving, or the head stepper motor is not working properly, or the head opto
sensor is faulty.
47
ReTransfer ID Card Printer – User Manual
1036:
ERR_MAG_HEAD_MOVE_TIMEOUT
1037: ERR_MAG_VERIFY
1038: ERR_COVER_OPENED
Error code 1036.0
Reason: While attempting to encode a mag card in the forwards direction, the printer had
to wait for the mag head to unblock the head home opto sensor. However, the head took
too long to do so. This may be because there was a physical obstruction preventing the head
from moving, or the head stepper motor is not working properly, or the head opto sensor is
faulty.
Error code 1037.0
Reason: The printer attempted to read data from a mag card in order to verify an encode
operation, but no data was found, not even leading zeroes. This could mean that the card
was loaded in the wrong orientation, the wrong type of card was used, the mag PCB was
faulty, the head stepper motor was not functioning properly, or the head was physically
obstructed.
Error code 1037.1
Reason: The printer attempted to read data from a mag card in order to verify an encode
operation, but no data was found beyond the leading zeroes. This could mean that the mag
PCB was faulty, the head stepper motor was not functioning properly, or the head was
physically obstructed.
Error code 1037.2
Reason: The printer attempted to read data from a mag card in order to verify an encode
operation, but less data was read back than was encoded. This could mean that the mag PCB
was faulty, the head stepper motor was not functioning properly, or the head was physically
obstructed.
Error code 1037.3
Reason: The printer attempted to read data from a mag card in order to verify an encode
operation, but the data read back did not match the data which was supposed to be
encoded. This could mean that the mag PCB was faulty, the head stepper motor was not
functioning properly, the head movement was disrupted, or the card was not properly
inserted into the encoder.
Error code 1037.4
Reason: The printer attempted to read data from a mag card in order to verify an encode
operation, but more data was read back than was encoded. This could mean that the mag
PCB was faulty, the head stepper motor was not functioning properly, or the head was
physically obstructed.
Error code 1038.0
Reason: The printer was about to start a print job, and detected that the cover was open.
If the cover is not in fact open, it may be that the cover opto sensor is faulty.
Error code 1038.1
Reason: While carrying out a printer soak test, the printer detected that the cover had
been opened. If the cover is not in fact open, the cover opto sensor may be faulty.
Error code 1038.2
Reason: Just after encoding a mag card, the printer detected that the cover was open. If
the cover was not in fact open, this could mean that the cover sensor was faulty.
48
ReTransfer ID Card Printer – User Manual
Error code 1038.3
Reason: Just after verifying a mag card, the printer detected that the cover was open. If
the cover was not in fact open, this could mean that the cover sensor was faulty.
Error code 1038.4
Reason: During a print job, while just about to print one of the colour planes onto the
transfer film, the printer detected that the cover had been opened and had to stop. If the
cover was not in fact opened, it may be that the cover opto sensor was faulty.
Error code 1038.5
Reason: During a print job, while in the process of printing one of the colour planes onto
the transfer film, the printer detected that the cover had been opened and had to stop. If
the cover was not in fact opened, it may be that the cover opto sensor was faulty.
Error code 1038.6
Reason: During a print job the printer was just finishing retransferring onto the card, but
detected that the cover had been opened. If the cover is not in fact open, it may be that the
cover opto sensor is faulty.
Error code 1038.7
Reason: During a print job, while waiting for the heated roller to reach its target
temperature, the printer detected that the cover was opened.
Error code 1038.8
Reason: While attempting to move the dye film on to the next panel in the panel
sequence, the printer detected that the cover had been opened. If the cover was not in fact
open, it may be that the cover opto sensor was faulty.
Error code 1038.9
Reason: While attempting to move the dye film on to the previous panel in the panel
sequence, the printer detected that the cover had been opened. If the cover was not in fact
open, it may be that the cover opto sensor was faulty.
Error code
1038.10
Reason: While waiting for the transfer index mark before stopping the transfer film, the
printer detected that the cover was opened. If the cover was not in fact opened, it may be
that the cover opto sensor was faulty.
Error code
1038.11
Reason: Just after positioning the transfer film using an index mark, the printer detected
that the cover was opened. If the cover was not in fact opened, it may be that the cover
opto sensor was faulty.
Error code
1038.12
Reason: During a print job, while waiting for the print head to reach its target
temperature, the printer detected that the cover was opened.
Error code
1038.13
Reason: While about to begin a soak routine, the printer detected that the cover was
open. If the cover is not in fact open, it could be that the cover opto sensor is faulty.
Error code
1038.14
Reason: While carrying out a soak routine, the printer detected that the cover was open.
If the cover is not in fact open, it could be that the cover opto sensor is faulty.
49
ReTransfer ID Card Printer – User Manual
1041: ERR_TRANSFER_FILM_EXPIRED
1042: ERR_DYE_FILM_EXPIRED
1043: ERR_BOTH_FILMS_EXPIRED
1044:
ERR_INDEX_LED_CALIBRATION_FAILED
1045:
ERR_DYE_LED_CALIBRATION_FAILED
Error code
1038.15
Reason: Towards the end of a single-sided print job the printer was just finishing
flattening the card, but detected that the cover had been opened. If the cover is not in fact
open, it may be that the cover opto sensor is faulty.
Error code 1041.2
Reason: At the start of a print job, the printer determined that the transfer film currently
fitted had run out of prints. A new roll of transfer film should be fitted before retrying the
print job.
The Transfer film has expired - please
replace this.
Error code 1041.3
Reason: While initialising the print engine, the printer detected that the transfer film RFID
tag had run out of prints. This is probably because the roll of transfer film has run out and
needs replacing.
The Transfer film has expired - please
replace this.
Error code 1041.4
Reason: While waiting for the transfer index mark before stopping the transfer film, the
printer detected the end-of-film marker tape. If the printer is mistaken and there is more
film left, it may be that the transfer film was physically obstructed, one or both of the
transfer film motors was not functioning correctly, or the transfer index sensor/LED was
faulty.
The Transfer film has expired - please
replace this.
Error code 1042.2
Reason: At the start of a print job, the printer determined that the dye film currently
fitted had run out of prints. A new roll of dye film should be fitted before retrying the print
job.
The Dye film has expired - please replace
this.
Error code 1042.3
Reason: While initialising the print engine, the printer detected that the dye film RFID tag
had run out of prints. This is probably because the roll of dye film has run out and needs
replacing.
The Dye film has expired - please replace
this.
Error code 1043.0
Reason: At the start of a print job, the printer determined that the dye film and transfer
film currently fitted had both run out of prints. New rolls of film should be fitted before
retrying the print job.
Both Transfer and Dye films have
expired. Please replace both films.
Error code 1044.0
Reason: While attempting to calibrate the transfer index LED, the printer found that the
required LED brightness setting was either too low or too high to be considered trustworthy.
This could either be due to a faulty or incorrectly fitted transfer index sensor or LED PCB. It
could also be due to something physically obscuring the transfer index sensor/LED during
calibration.
Error code 1045.0
Reason: While attempting to calibrate the dye film LED, the printer found that one of the
required LED brightness settings was either too low or too high to be considered
trustworthy. This could either be due to a faulty or incorrectly fitted dye sensor or LED PCB.
It could also be due to something physically obscuring the dye sensor/LED during calibration.
50
ReTransfer ID Card Printer – User Manual
1046: ERR_DYE_FILM_NOT_FOUND
1047:
ERR_TRANSFER_FILM_NOT_FOUND
Error code 1046.0
Reason: While validating the print options at the start of a print job, the printer
determined that film was required, yet no dye film was fitted. If dye film is in fact fitted, it
may be that the tag reader hardware is faulty, or that the tag on the dye film is faulty.
Error code 1046.1
Reason: Having printed a copy of a card, the printer was attempting to update the
counter on the dye film RFID tag but could not detect the dye film RFID tag. This could be
because the RFID tag or tag reader hardware is faulty.
Error code 1046.2
Reason: While initialising the print engine, the printer was unable to determine what type
of dye film is fitted (although it was able to detect an RFID tag with the appropriate
application family ID code). This is possibly due to a misprogrammed dye film RFID tag.
Error code 1046.3
Reason: At the start of a print job, the printer was unable to detect the RFID tag for the
dye film. This is probably because no film is fitted, but could also be due to damaged or
incorrectly programmed RFID tags, or a fault in the RFID reading hardware.
Error code 1046.4
Reason: While initialising the print engine, the printer was unable to detect the dye film
RFID tag. This is possibly because the dye film is not fitted, or there is a problem with the
RFID reader hardware.
Error code 1047.0
Reason: While validating the print options at the start of a print job, the printer
determined that film was required, yet no transfer film was fitted. If transfer film is in fact
fitted, it may be that the tag reader hardware is faulty, or that the tags on the transfer film is
faulty.
Error code 1047.1
Reason: Having printed a copy of a card, the printer was attempting to update the
counter on the transfer film RFID tag but could not detect the transfer film RFID tag. This
could be because the RFID tag or tag reader hardware is faulty.
Error code 1047.2
Reason: While initialising the print engine, the printer was unable to determine what type
of transfer film is fitted (although it was able to detect an RFID tag with the appropriate
application family ID code). This is possibly due to a misprogrammed transfer film RFID tag.
Error code 1047.3
Reason: At the start of a print job, the printer was unable to detect the RFID tag for the
transfer film. This is probably because no film is fitted, but could also be due to damaged or
incorrectly programmed RFID tags, or a fault in the RFID reading hardware.
Error code 1047.4
Reason: While initialising the print engine, the printer was unable to detect the transfer
film RFID tag. This is possibly because the transfer film is not fitted, or there is a problem
with the RFID reader hardware.
51
ReTransfer ID Card Printer – User Manual
Error code 1048.0
Reason: The printer was requested to carry out a printer soak test, but detected that film
was fitted. All film should be removed before retrying the soak test.
Error code 1048.1
Reason: While about to start a cleaning cycle of the main card path, the printer found
that film was still fitted. All film should be removed before the printer is cleaned.
Error code 1048.2
Reason: While about to start a cleaning cycle of the mag encoder, the printer found that
film was still fitted. All film should be removed before the printer is cleaned.
Error code 1049.0
Reason: While initialising the print engine, the printer was unable to detect either of the
film RFID tags. This is possibly because neither roll of film is fitted, or there is a problem with
the RFID reader hardware.
Invert Film spool. RFID may be
unrecognised or damaged.
Try a different Film spool.
Error code 1049.1
Reason: While validating the print options at the start of a print job, the printer
determined that film was required, yet neither dye nor transfer film was fitted. If film is in
fact fitted, it may be that the tag reader hardware is faulty, or that the tags on the film are
faulty.
Invert Film spool. RFID may be
unrecognised or damaged.
Try a different Film spool.
Error code 1049.2
Reason: At the start of a print job, the printer was unable to detect the RFID tags for the
transfer and dye films. This is probably because no film is fitted, but could also be due to
damaged or incorrectly programmed RFID tags, or a fault in the RFID reading hardware.
Invert Film spool. RFID may be
unrecognised or damaged.
Try a different Film spool.
1050: ERR_PRINTHEAD_TIMEOUT
Error code 1050.0
Reason: During a print job, while waiting for the print head to reach its target
temperature, it took too long to reach that target.
1051: ERR_SD_READ_ERROR
Error code 1051.0
Reason: While preparing to print a demo card, the printer was unable to load the image
data from the selected card's PRN file on the SD card. This is possibly because the SD card is
either not programmed properly, or faulty.
Is the PRN loaded ?
Try reloading the PRN.
Error code 1051.1
Reason: While preparing to print a demo card, the printer was unable to load the header
data from the selected card's PRN file on the SD card. This is possibly because the SD card is
either not programmed properly, or faulty.
Is the PRN loaded ?
Try reloading the PRN.
Error code 1051.2
Reason: While attempting to read an animation from the SD card, the printer was unable
to locate the required position in the animation file. This is possibly because the SD card has
not been programmed correctly.
Try re-programming the animation via
the Support Tool.
Error code 1051.3
Reason: While attempting to read an animation from the SD card, the printer was unable
to open the animation file. This is possibly because the SD card has not been programmed
correctly.
Try re-programming the animation via
the Support Tool.
1048: ERR_FILM_FITTED
1049: ERR_NO_FILM_FITTED
52
ReTransfer ID Card Printer – User Manual
ool
Error code 1051.4
Reason: While attempting to read a compressed animation frame from the SD card, the
printer was unable to read from the required point in the animation data. This is probably
because either the SD card has not been correctly programmed, or the animation data on
the SD card has become corrupted.
Error code 1051.5
Reason: While attempting to read a compressed animation frame from the SD card, the
printer was unable to open the animation data file. This is probably because either the SD
card has not been correctly programmed, or the animation data on the SD card has become
corrupted.
Error code 1051.6
Reason: While attempting to read a compressed animation frame from the SD card, the
printer found that the length of the retrieved file was either zero or too large. This is
probably because either the SD card has not been correctly programmed, or the animation
data on the SD card has become corrupted.
Error code 1051.7
Reason: While processing a newly-inserted soak test dongle, the printer failed to open
the dongle. This may be because the dongle was programmed incorrectly, was the wrong
dongle, was corrupted, or was faulty. It may also be because the firmware needs to be
updated to support the data format.
Error code 1051.8
Reason: While copying animation frames from the soak test dongle to the internal SD
card, the printer was unable to read the animation data from the soak test dongle. This may
be because the soak test dongle was not programmed correctly, or was removed during the
read process.
Error code 1051.9
Reason: While processing a newly-inserted SD card, the printer found that the SD card
data format version was incompatible with the current printer firmware. This may be
because the SD card was programmed incorrectly, was the wrong SD card, was corrupted, or
was faulty. It may also be because the firmware needs to be updated to support the data
format on the card.
Error code
1051.12
Reason: The printer was attempting to render printer information onto a card, but the
printing configuration could not be read from the SD card. This may be because the SD card
was not fitted correctly, or was not programmed correctly, or was faulty.
Error code
1051.13
Reason: In the control loop which maintains the heated roller temperature, the printer
was unable to read the target heated roller temperature from the SD card. This may be
because the SD card was not programmed correctly, was not fitted correctly, or was faulty.
The printer will select a safe default temperature of 25 degrees Celsius.
Error code
1051.14
Reason: While attempting to read a PRN file from the SD card, the printer was unable to
open the file. This is possibly because the SD card has not been programmed correctly.
53
N/A.
N/A.
N/A.
N/A. (Production only).
N/A. (Production only).
Try restarting printer.
Contact Technical Support.
Try restarting printer.
Contact Technical Support.
Try restarting printer.
Contact Technical Support.
Try reprogramming PRN.
ReTransfer ID Card Printer – User Manual
Error code
1051.15
Reason: In the power-saving module of the firmware, the printer was attempting to
reactivate the dye and transfer LEDs, but was unable to read the dye and transfer LED
calibration settings from the SD card. This is probably because the SD card was either not
correctly fitted, not correctly programmed, or faulty.
Error code
1051.16
Reason: During a print job the printer was preparing to retransfer onto the card, but
could not read the transfer start position from the SD card. This is probably because the SD
card is either not programmed, not fitted correctly, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.17
Reason: During a print job the printer was attempting to retransfer onto the card, but
could not read the transfer card speed and transfer length from the SD card. This is probably
because the SD card is either not programmed, not fitted correctly, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.18
Reason: At the start of a print job, the printer was unable to read the heated roller target
temperature from the SD card. This may be because the SD card is either not programmed,
not fitted or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.19
Reason: During a print job, while preparing to print onto the transfer film, the printer was
unable to read the printing configuration from the SD card. This is possibly because the SD
card was either unprogrammed, not fitted correctly or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.20
Reason: Having printed a copy of a card, the printer was attempting to update the printer
usage statistics but was unable to read the current values of the statistics from the SD card.
This may be because the SD card is either not fitted correctly, not programmed correctly or
faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.21
Reason: Having printed a copy of a card, the printer was attempting to update the printer
cleaning statistics but was unable to read the current values of the statistics from the SD
card. This may be because the SD card is either not fitted correctly, not programmed
correctly or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.22
Reason: While validating the print options at the start of a print job, the printer was
unable to read the printer identity information from the SD card in order to check the job
options against the printer's capabilities. This could be because the SD card is either not
fitted correctly, not programmed correctly or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.23
Reason: Towards the end of a single-sided print job the printer was preparing to flatten
the card, but could not read the transfer start position from the SD card. This is probably
because the SD card is either not programmed, not fitted correctly, or faulty.
54
Try restarting printer.
Contact Technical Support.
Try restarting printer.
Contact Technical Support.
ReTransfer ID Card Printer – User Manual
Error code
1051.24
Reason: Towards the end of a single-sided print job the printer was attempting to flatten
the card, but could not read the transfer card speed and transfer length from the SD card.
This is probably because the SD card is either not programmed, not fitted correctly, or
faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.25
Reason: The printer was attempting to render an internal test image which displays the
printing configuration, but the printing configuration could not be read from the SD card.
This may be because the SD card was not fitted correctly, or was not programmed correctly,
or was faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.26
Reason: While attempting to calibrate the dye film LED, the printer was unable to read
the current printing configuration from the SD card. This could be because either the SD
card was not fitted correctly, was not programmed correctly, or was faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.27
Reason: While attempting to initialise the dye film, the printer was unable to read the dye
LED calibration settings from the SD card. This could be because the SD card was not fitted
correctly, not programmed correctly or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.28
Reason: While attempting to calibrate the transfer index LED, the printer was unable to
read the current printing configuration from the SD card. This could be because either the
SD card was not fitted correctly, was not programmed correctly, or was faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.29
Reason: While attempting to initialise the transfer film, the printer was unable to read the
transfer index LED calibration settings from the SD card. This could be because the SD card
was not fitted correctly, not programmed correctly or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.30
Reason: During printer boot-up initialisation, while attempting to check whether the
printer needed to be cleaned, the printer was unable to read the cleaning statistics from the
SD card. This is possibly because the SD card is either not fitted correctly, not programmed
correctly, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.31
Reason: During printer boot-up initialisation, while attempting to check whether the
printer needed to be cleaned, the printer was unable to read the cleaning configuration
from the SD card. This is possibly because the SD card is either not fitted correctly, not
programmed correctly, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.33
Reason: Having just completed a roller cleaning cycle, the printer attempted to update
the cleaning statistics. However, it was unable to read the current statistics from the SD
card. This is possibly because the SD card is either not fitted correctly, not programmed
correctly, or faulty.
Try restarting printer.
Contact Technical Support.
55
ReTransfer ID Card Printer – User Manual
1052: ERR_SD_WRITE_ERROR
Error code
1051.34
Reason: In the power-saving module of the firmware, the printer was unable to read the
power-saving settings from the SD card. This is probably because the SD card was either not
correctly fitted, not correctly programmed, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1051.35
Reason: While processing a newly-inserted SD card, the printer found a bootable SD card.
This needs to be replaced with a SD card of the correct type.
Try restarting printer.
Contact Technical Support.
Error code
1051.37
Reason: While processing a newly-inserted upgrade dongle, the printer failed to open the
dongle. This may be because the dongle was programmed incorrectly, was the wrong
dongle, was corrupted, or was faulty. It may also be because the firmware needs to be
updated to support the data format.
Try restarting printer.
Contact Technical Support.
Error code 1052.0
Reason: While attempting to update the printer's partner code, the printer was unable to
save the updated identity information onto the SD card. This is probably because the SD
card is either not fitted correctly, not programmed correctly, or faulty.
Error code 1052.1
Reason: While copying animation frames from the soak test dongle to the internal SD
card, the printer was unable to save the animation data to the internal SD card. This may be
because the SD card was not formatted correctly, was removed during the save process, or
was faulty.
Try restarting printer.
Contact Technical Support.
Error code 1052.2
Reason: While copying animation frames from the soak test dongle to the internal SD
card, the printer was unable to open the animation file on the SD card. This may be because
the SD card was not formatted correctly, was removed during the save process, or was
faulty.
Try restarting printer.
Contact Technical Support.
Error code 1052.3
Reason: While attempting to install a new PRN file for an internal demo image, the
printer failed to save the new PRN file to the SD card. This is probably either due to the SD
card not being formatted correctly, or the SD card not being inserted properly, or the SD
card being faulty.
Try restarting printer.
Contact Technical Support.
Error code 1052.4
Reason: While attempting to install a new PRN file for an internal demo image, the
printer failed to open the file on the SD card for writing. This is probably either due to the SD
card not being formatted correctly, or the SD card not being inserted properly, or the SD
card being faulty.
Try restarting printer.
Contact Technical Support.
Error code 1052.5
Reason: While attempting to install a new PRN file for an internal demo image, the
printer failed to save the new PRN button image to the SD card. This is probably either due
to the SD card not being formatted correctly, or the SD card not being inserted properly, or
the SD card being faulty.
Try restarting printer.
Contact Technical Support.
56
Try restarting printer.
Contact Technical Support.
ReTransfer ID Card Printer – User Manual
Error code 1052.6
Reason: While attempting to install a new PRN button image for an internal demo image,
the printer failed to open the file on the SD card for writing. This is probably either due to
the SD card not being formatted correctly, or the SD card not being inserted properly, or the
SD card being faulty.
Error code 1052.7
Reason: At the end of a printer soak test, the printer attempted to update the flag in the
printer identity settings indicating that calibration and soak had been completed
successfully, but was unable to save the updated printer identity settings to the SD card.
This is probably because either the SD card was not fitted correctly, was not programmed
correctly, or was faulty.
Error code 1052.8
Reason: While attempting to calibrate the dye film LED, the printer was unable to save
the new dye LED settings to the SD card. This could be because either the SD card was not
fitted correctly, was not programmed correctly, or was faulty.
Try restarting printer.
Contact Technical Support.
Error code 1052.9
Reason: While attempting to calibrate the transfer index LED, the printer was unable to
save the new transfer index LED settings to the SD card. This could be because either the SD
card was not fitted correctly, was not programmed correctly, or was faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.10
Reason: During printer boot-up initialisation, while attempting to check whether the
printer needed to be cleaned, the printer determined that cleaning was required but was
unable to save the updated cleaning information to the SD card. This is possibly because the
SD card is either not fitted correctly, not programmed correctly, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.11
Reason: During printer boot-up initialisation, while attempting to check whether the
printer needed to be cleaned, the printer determined that cleaning was not required but
was unable to save the updated cleaning information to the SD card. This is possibly because
the SD card is either not fitted correctly, not programmed correctly, or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.12
Reason: Having just completed a roller cleaning cycle, the printer attempted to update
the cleaning statistics. However, it was unable to save the updated statistics to the SD card.
This is possibly because the SD card is either not fitted correctly, not programmed correctly,
or faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.13
Reason: Having printed a copy of a card, the printer was attempting to update the printer
usage statistics but was unable to write the updated values of the statistics to the SD card.
This may be because the SD card is either not fitted correctly, not programmed correctly or
faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.14
Reason: Having printed a copy of a card, the printer was attempting to update the printer
cleaning statistics but was unable to write the updated values of the statistics to the SD
card. This may be because the SD card is either not fitted correctly, not programmed
57
Try restarting printer.
Contact Technical Support.
Try restarting printer.
Contact Technical Support.
Try restarting printer.
Contact Technical Support.
ReTransfer ID Card Printer – User Manual
correctly or faulty.
Error code
1052.15
Reason: While copying animation frames from the soak test dongle to the internal SD
card, the printer was unable to close the animation file on the internal SD card. This may be
because the SD card was not formatted correctly, was removed during the save process, or
was faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.16
Reason: While attempting to install a new PRN file for an internal demo image, the
printer failed to close the new PRN button file. This is probably either due to the SD card not
being formatted correctly, or the SD card not being inserted properly, or the SD card being
faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.17
Reason: While attempting to install a new PRN file for an internal demo image, the
printer failed to close the new PRN file on the SD card. This is probably either due to the SD
card not being formatted correctly, or the SD card not being inserted properly, or the SD
card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.18
Reason: While attempting to install a new custom logo file, the printer failed to save the
new file to the SD card. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.19
Reason: While attempting to install a new custom logo file, the printer failed to close the
file on the SD card. This is probably either due to the SD card not being formatted correctly,
or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.20
Reason: While attempting to install a new custom logo file, the printer failed to open the
file on the SD card for writing. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.21
Reason: While attempting to install a new custom splash screen, the printer failed to save
the new file to the SD card. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.22
Reason: While attempting to install a new custom splash screen, the printer failed to
close the file on the SD card. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.23
Reason: While attempting to install a new custom splash screen, the printer failed to
open the file on the SD card for writing. This is probably either due to the SD card not being
formatted correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
58
ReTransfer ID Card Printer – User Manual
1053: ERR_INTERNAL_SD_ABSENT
1055: ERR_PARTNER_CODE_MISMATCH
Error code
1052.24
Reason: While attempting to install a new custom strings file, the printer failed to save
the new file to the SD card. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.25
Reason: While attempting to install a new custom strings file, the printer failed to close
the file on the SD card. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.26
Reason: While attempting to install a new custom string file, the printer failed to open the
file on the SD card for writing. This is probably either due to the SD card not being formatted
correctly, or the SD card not being inserted properly, or the SD card being faulty.
Try restarting printer.
Contact Technical Support.
Error code
1052.27
Reason: While trying to update the printer's SD card authentication data, the printer was
unable to save the new authentication data onto the SD card. This may be due to a faulty SD
card.
Try restarting printer.
Contact Technical Support.
Error code 1053.0
Reason: During boot-up initialisation, the printer's internal SD card failed the
authentication check. This may be because the SD card was not programmed correctly, or
was faulty.
Error code 1053.1
Reason: During boot-up initialisation, the printer's internal SD card was not detected. This
may be because the SD card was not fitted correctly, was not programmed correctly, or was
faulty.
Error code 1053.2
Reason: While processing an inserted SD card, the printer was unable to read the SD card
identity information. This may be because the SD card is faulty.
Error code 1053.3
Reason: While processing an inserted SD card, the printer was unable to initialise the
processor's SD card controller. This may be because the controller is faulty.
Error code 1053.4
Reason: While processing an inserted SD card, the printer found that the SD card was
write protected. Either the card's write protect tab is in the locked position, or there is a
fault with the SD card, or there is a fault with the SD card reading hardware.
Error code 1053.5
Reason: While attempting to process an inserted SD card, the printer found that no SD
card was actually present. Either the SD card is missing or not inserted correctly, or there is a
fault with the SD card reading hardware.
Error code 1055.0
Reason: While processing a request to reset the printer's partner code to 0 using a
partner code dongle, the printer found that the dongle's partner code did not match that of
the printer. Therefore, the request was denied.
59
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1056: ERR_PC_DONGLE_CORRUPT
Error code 1056.0
Reason: While processing a partner code dongle, the printer found that the dongle's
partner code was 0, which is not allowed. This may be because the dongle is corrupt.
2048: ERR_CLEANING_OVERDUE
Error code 2048.0
Reason: During printer boot-up initialisation, while attempting to check whether the
printer needed to be cleaned, the printer determined that cleaning was overdue. This error
message is a prompt to the user to carry out the cleaning routine.
2049: ERR_CALIBRATION_REQUIRED
Error code 2049.0
Reason: During printer boot-up initialisation, while attempting to check whether printer
calibration was required, the printer determined that calibration had not yet been
performed. This error message is a prompt to the user to carry out the automatic calibration
and soak test.
2050: ERR_TOO_HOT_TO_CLEAN
Error code 2050.0
Reason: While starting the printer cleaning dialog, the printer determined that the heated
roller was too hot for cleaning to be permitted. The printer should be switched off and given
time to cool, and then restarted with no film fitted before retrying.
Power off printer and remove Film.
Allow printer to cool.
2051: ERR_TOO_HOT_TO_SOAK
Error code 2051.0
Reason: The printer was requested to carry out a printer soak test, but detected that the
heated roller was too hot (above 60 degrees Celsius). The printer should be switched off and
allowed to cool, and then switched on without film fitted before retrying the soak test.
Power off printer and remove Film.
Allow printer to cool.
Error code 2052.0
Reason: At the start of a roller cleaning routine, the printer was waiting for the cleaning
card to be inserted into the print engine. However, it took too long for the cleaning card's
leading edge to be detected at the print position opto sensor. This is probably because the
cleaning card was not inserted, but if not then it could be that either the feed motor or card
drive motor was not functioning correctly, or the print position opto sensor was faulty.
Error code 2053.0
Reason: At the start of a roller cleaning routine, and having already detected what should
have been a cleaning card being inserted, the printer determined that the inserted card was
shorted than expected and therefore probably not actually a proper roller cleaning card.
This is probably because the wrong sort of card was inserted, or the card input hopper was
not removed before initiating the cleaning cycle.
Press "Cancel" to eject the incorrect card.
Error code 2054.0
Reason: At the start of a roller cleaning routine, and having already detected that a
cleaning card had been inserted, the printer was waiting for the cleaning card's leading edge
to reach the eject opto sensor. However, it took too long for the eject sensor to become
blocked. This is possibly because either the cleaning card was obstructed, or the eject sensor
is faulty.
Press "Cancel" to eject the card from the
rear of the printer.
2052: ERR_NO_CLEANING_CARD
2053:
ERR_NOT_A_ROLLER_CLEANING_CARD
2054: ERR_CLEANING_CARD_JAM
60
Clean printer (follow printer animation
for guidance).
Try running Soak Test.
Insert Cleaning Card when prompted.
ReTransfer ID Card Printer – User Manual
Error code 2054.1
Reason: While performing a roller cleaning cycle, and having already fed in a roller
cleaning card as far as the flipper rollers, the printer determined tried to feed the cleaning
card back out of the print engine. The first part of this process was to wait for the eject opto
sensor to unblock, but this took longer than expected. This probably means that the
cleaning card has become jammed in the print engine, perhaps due to a physical obstruction
or because the card is slipping on the rollers.
Press "Cancel" to eject the card from the
rear of the printer.
Error code 2054.2
Reason: While performing a roller cleaning cycle, and having already fed in a roller
cleaning card as far as the flipper rollers, the printer tried to feed the cleaning card
backwards out of the print engine. The cleaning card had already successfully moved out
from under the eject opto sensor by this point, and the next stage was to wait for the print
position opto sensor to unblock. However, this took longer than expected. This probably
means that the cleaning card has become jammed in the print engine, perhaps due to a
physical obstruction or because the card is slipping on the rollers.
Press "Cancel" to eject the card from the
rear of the printer.
Error code 2054.3
Reason: After performing a roller cleaning cycle, the printer tried to feed the cleaning
card backwards out of the print engine. However, it took longer than expected for the
cleaning card to reach the feed sensor. This probably means that the cleaning card has
become jammed in the print engine, perhaps due to a physical obstruction or because the
card is slipping on the rollers.
Press "Cancel" to eject the card from the
rear of the printer.
2055:
ERR_CLEANING_CARD_NOT_EJECTED
Error code 2055.0
Reason: While performing a roller cleaning cycle, and having already fed in a roller
cleaning card as far as the flipper rollers and fed it back again to the point where the print
position opto sensor was unblocked, it took too long for the feed opto sensor to become
unblocked. This probably means that the cleaning card has become jammed, perhaps due to
a physical obstruction or because the card is slipping on the rollers.
Press "Cancel" to eject the card from the
rear of the printer.
8191: ERR_MISCELLANEOUS
Error code 8191.0
Reason: While attempting to retrieve a HoloKote file from the SD card, the printer found
that an invalid parameter was supplied for selecting how the bitmap should be rotated. This
indicates a bug in the firmware.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.1
Reason: While attempting to return the mag head to the home position by moving the
mag head towards the rear of the printer, it took too long for the head stepper motor to
report coming to a stop after triggering the head home opto sensor. This is either due to a
bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.2
Reason: While attempting to encode a mag card, the printer had to wait for the mag head
to reach the start of the data region on the mag stripe. However, the stepper motor took
too long to report that it had travelled the required distance. This is either due to a bug in
the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
61
ReTransfer ID Card Printer – User Manual
Error code 8191.3
Reason: Having just written data to a mag card, the printer had to wait for the mag head
to reach the end of the data region on the mag stripe. However, the stepper motor took too
long to report that it had travelled the required distance. This is either due to a bug in the
firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.4
Reason: While initialising the flipper, having already seen the flipper opto sensor unblock
and then block again, the printer waited for the flip rotation motor to come to a stop.
However, it took too long for the flip rotation motor to report that it had stopped. This is
either due to a bug in the firmware, or an FPGA fault.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.5
Reason: The printer attempted to rotate the flipper to a new orientation, but the flip
rotation motor took too long to report that it had reached the required position. This is
either due to a bug in the firmware, or an FPGA fault.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.6
Reason: While attempting to initialise the print engine, none of the card sensors were
initially blocked and so the printer moved the flipper card drive motor by a small amount to
see if this triggered any card sensors. No sensor transition was seen, and the printer then
had to restore the flipper card drive motor to its original state by reversing it by a small
amount. However, the motor took too long to report that it had moved by the required
amount. This is either due to a bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.7
Reason: While processing a non-printing job arriving via Ethernet, the printer failed to
allocate enough memory to store the job's payload. This may be because there is a large
number of jobs pending in the printer's memory.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.8
Reason: While processing a print job arriving via Ethernet, the printer failed to allocate
enough memory to store the job's payload. This may be because there is a large number of
jobs pending in the printer's memory.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 8191.9
Reason: During a print job, while in the process of printing one of the colour planes onto
the transfer film, the printer detected that it had missed its cue for printing one of the lines
of the image. This is a bug in the firmware, possibly caused by a high priority thread using
too much processor time during printing.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.10
Reason: While processing a request to move the card to the transfer standby position, the
printer found that the current card position code was invalid. This is due to a bug at a very
fundamental layer in the firmware, so rather than attempt to recover the printer opted to
reject the request.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.11
Reason: While processing a request to move the card to the flip standby position, the
printer found that the current card position code was invalid. This is due to a bug at a very
fundamental layer in the firmware, so rather than attempt to recover the printer opted to
Contact your printer supplier and press
"Cancel" to power printer off.
62
ReTransfer ID Card Printer – User Manual
reject the request.
Error code
8191.12
Reason: While attempting to feed a card from the flipper to the encoder, and having
reached the point where the leading edge of the card triggered the encoder unit's card opto
sensor, the printer tried to move the card beyond the opto sensor by a small amount.
However, it took too long for the stepper motor to indicate that it had moved the required
distance. This is either due to a bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.13
Reason: While attempting to eject a card, and having already placed the card in the
flipper and rotated the flipper to the required angle for ejection, the printer tried to run the
flipper card drive motor for a particular distance in order to place the card into the stacker.
However, the flipper card drive motor took too long to report that it had moved by the
required amount. This is either due to a bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.14
Reason: While attempting to reject a card, and having already placed the card in the
flipper and rotated the flipper to the required angle for rejection, the printer tried to run the
flipper card drive motor for a particular distance in order to place the card into the reject
area. However, the flipper card drive motor took too long to report that it had moved by the
required amount. This is either due to a bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.15
Reason: While performing a roller cleaning cycle, and having already fed in a roller
cleaning card, the printer tried to feed the cleaning card forward to clean the flipper rollers.
However, it took too long for the flipper card drive motor to report that it had moved by the
required amount. This is either due to a bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.16
Reason: While performing a roller cleaning cycle, and having already fed in a roller
cleaning card as far as the flipper rollers and fed it back again to the point where all the card
opto sensors were unblocked, the printer needed to continue driving the card for a short
distance. However, it took too long for the card drive stepper motor to report that it had
moved by the required amount. This is either due to a bug in the firmware or a problem in
the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.17
Reason: While feeding a new card from the hopper, and having already extracted the
card far enough for it to block the feed sensor followed by the print position sensor, the
printer needed to move the card forwards by a small additional distance. However, it took
too long for the card drive stepper motor to report that it had moved by the required
amount. This is either due to a bug in the firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
63
ReTransfer ID Card Printer – User Manual
Error code
8191.18
Reason: While trying to feed a card from the heated roller to the transfer standby
position (where the card is over the print position sensor), and having reached the point
where the print position opto sensor had become blocked, the printer needed to move the
card for an additional short distance. However, it took too long for the card drive stepper
motor to report that it had moved by the required amount. This is due to either a bug in the
firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.19
Reason: While trying to feed a card from the flip standby position (where the leading
edge of the card is near the eject sensor) to the transfer standby position (where the card is
over the print position sensor), and having reached the point where the print position opto
sensor had become blocked, the printer needed to move the card for an additional short
distance. However, it took too long for the card drive stepper motor to report that it had
moved by the required amount. This is due to either a bug in the firmware, or a problem
with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.20
Reason: During the boot-up process, the printer firmware detected that the FPGA was
either unprogrammed or unresponsive to SPI commands. This can probably be remedied by
reprogramming the FPGA via the support utility, or failing that via JTAG. If neither of those
options work, it could indicate a hardware fault requiring a PCB replacement.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.21
Reason: While trying to move the card from the transfer standby position (where the card
is over the print position sensor) to the heated roller, and having already reached the point
where the print position opto sensor was unblocked, the printer had to move the card an
additional short distance. However, it took too long for the card driver stepper motor to
report that it had moved by the required amount. This is either due to a bug in the
firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.22
Reason: While trying to move the card from the encoder unit to the flip standby position
(where the card edge is by the eject sensor), the printer first had to pull the card into the
flipper from the encoder. However, it took too long for the flipper card drive motor to
report that it had moved by the required amount. This is due to either a bug in the
firmware, or a problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.23
Reason: While trying to move the card from the flip standby position (where the card's
leading edge is by the eject sensor) to the flipper, and having already moved the card
forwards and just past the point where the eject sensor unblocked, the printer tried to
continue driving the card for a small additional distance using the flipper's card drive motor.
However, it took too long for the flipper's card drive motor to report that it had moved by
the required amount. This is due to either a bug in the firmware or a problem with the
FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.24
Reason: While processing a job arriving via USB, the printer failed to allocate enough
memory to store the job's payload. This may be because there is a large number of jobs
Contact your printer supplier and press
"Cancel" to power printer off.
64
ReTransfer ID Card Printer – User Manual
pending in the printer's memory.
Error code
8191.25
Reason: While processing a job arriving via Wi-Fi, the printer failed to allocate enough
memory to store the job's payload. This may be because there is a large number of jobs
pending in the printer's memory.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.26
Reason: While trying to move the card from the post transfer position (where the card is
over the eject sensor but also partly in the flipper) to the flip mechanism, and having just
cleared the eject sensor, the printer needed to move the card for a small additional distance
into the flipper. However, it took too long for the flipper card drive motor to report that it
had moved by the required amount. This is due to either a bug in the firmware, or a
problem with the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.27
Reason: While trying to move the transfer film downwards by a specified distance, the
transfer take-up stepper motor took too long to report that it had moved the required
amount. This is either due to a bug in the firmware or a problem in the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.28
Reason: While trying to move the transfer film upwards by a specified distance, the
transfer take-up stepper motor took too long to report that it had moved the required
amount. This is either due to a bug in the firmware or a problem in the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.29
Reason: While the printer was attempting to position the transfer film a particular
distance beyond the index mark it had just detected, the transfer take-up stepper motor
took too long to report that it had moved the required amount. This is either due to a bug in
the firmware or a problem in the FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.30
Reason: While initialising the print engine, an unexpected error occurred while the
printer was trying to communicate with the RFID reader hardware. This is possibly because
the RFID reader hardware is faulty.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.31
Reason: While attempting to return the mag head to the standby position near the front
end of print engine, the head stepper motor took too long to report that it had stopped
after clearing the head home opto sensor and moving the required distance towards the
front of the print engine. This is either due to a bug in the firmware, or a problem with the
FPGA.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.32
Reason: During the boot-up process, the printer firmware detected that the installed
FPGA bit stream version was too old to be used safely. Can probably be remedied by
reprogramming the FPGA via the support utility, or failing that via JTAG. If neither of those
options work, it could indicate a hardware fault requiring a PCB replacement.
Contact your printer supplier and press
"Cancel" to power printer off.
65
ReTransfer ID Card Printer – User Manual
Error code
8191.33
Reason: While attempting to install a new custom string file, the printer failed to validate
the supplied XML data. This is due to the data being malformed or corrupt.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.34
Reason: Having printed a copy of a card, the printer was attempting to compute the
amount of dye film used but could not do so. This is almost certainly due to a bug in the
software.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.35
Reason: In the firmware module which controls the heated roller temperature, the
temperature sensor alarm was triggered even though the measured temperature was at
acceptable levels. This could indicate a fault in the temperature sensing circuitry.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.36
Reason: While trying to update the printer's SD card authentication data, the printer
failed to allocate memory for verifying the data signature. This may be because there are a
large number of pending jobs in the printer's memory.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.39
Reason: While initialising the print engine, the printer was unable to communicate with
the RFID reader hardware. This is possibly because the RFID reader hardware is faulty.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.40
Reason: In the firmware module which controls the heated roller temperature, the
printer detected that the heated roller was taking significantly longer than usual to warm up
to the expected temperature. This is usually due to the temperature sensor not properly
contacting the heated roller, but may also indicate a bug in the firmware.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.41
Reason: In the firmware module which controls the heated roller temperature, the
printer detected that the heated roller was taking significantly longer than usual to cool
down to the expected temperature. This may be due to a firmware bug.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.42
Reason: In the firmware module which controls the print head temperature, the printer
detected that the print head was taking significantly longer than usual to warm up to the
expected temperature. This may be due to a firmware bug.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.43
Reason: In the firmware module which controls the print head temperature, the printer
detected that the print head was taking significantly longer than usual to cool down to the
expected temperature. This may be due to a firmware bug.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.44
Reason: While processing a job arriving via USB, a zero length payload was received.
There may be a problem with the application software or a USB outage has occurred.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code
8191.45
Reason: While attempting to return the mag head to the home position, the printer first
had to clear the head home opto sensor by moving the mag head a short distance towards
the front of the printer. However, after the head home opto sensor was unblocked, the
head stepper motor took too long to report that it had stopped. This is either due to a bug in
Contact your printer supplier and press
"Cancel" to power printer off.
66
ReTransfer ID Card Printer – User Manual
the firmware, or a problem with the FPGA.
Error code 9000.0
Reason: In the firmware module which controls the heated roller temperature, the
printer detected that the heated roller temperature was above the maximum permitted
level. This is either due to a fault in the control software, or a problem with the temperature
measurement hardware.
Contact your printer supplier and press
"Cancel" to power printer off.
Error code 9001.0
Reason: In the firmware module which controls the print head temperature, the printer
detected that the print head temperature was above the maximum permitted level. This is
either due to a fault in the control software, or a problem with the temperature
measurement hardware.
Contact your printer supplier and press
"Cancel" to power printer off.
9002:
ERR_HEATER_SENSOR_DISCONNECTED
Error code 9002.0
Reason: In the firmware module which controls the heated roller temperature, the
temperature sensor alarm was triggered and the temperatures sensor was reporting an
unusually low temperature. This is almost always because the temperature sensor is not
connected properly.
Contact your printer supplier and press
"Cancel" to power printer off.
9003: ERR_PRINTHEAD_DISCONNECTED
Error code 9003.0
Reason: In the firmware module which controls the print head temperature, the
temperature sensor was reporting an unusually low temperature. This is almost always
because the print head is not connected properly.
Contact your printer supplier and press
"Cancel" to power printer off.
9000: ERR_HEATER_OVERTEMPERATURE
9001:
ERR_PRINTHEAD_OVERTEMPERATURE
67
International Certification label
Ultra Electronics ID Ltd. 2016
34

---

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