58653 SPM20000 DX20 Bulletin

User Manual: Manual Spektrum DX20 20-Channel DSMX RC Aircraft Radio Transmitter with AR9020 Receiver, Mode 2 | Horizon Hobby

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©2018 Horizon Hobby, LLC

The Horizon Hobby logo is a registered trademark of Horizon Hobby, LLC.

The Spektrum trademark is used with permission of Bachmann Industries, Inc.

SPM58653 | Created: 05/2018

Corrective Action

Finding the PID Number

Contact Information

Horizon disclaims all liability and warranties for any consumer who fails to act upon this bulletin. We apologize for this inconvenience.

Country of

Purchase Horizon Hobby Contact Information Address

United States

of America Product Support productsupport@horizonhobby.com 4105 Fieldstone Drive

Champaign, Illinois, 61822 USA

877-504-0233

May 12, 2018

Products: Spektrum™ DX20 transmitters with PID numbers beginning with:

• AO6

• AO701

• AO702

• AO703

NOTICE: Horizon Hobby, LLC has previously made efforts to quarantine and repair transmitters with wire routing problems. We are now able to better

identify the transmitters affected by this issue. Even if Horizon Hobby had previously serviced your transmitter, please review your PID number to see if

your transmitter requires service. Transmitters with a PID number ending in CMR are exempt from this bulletin.

Issue: The wire routing path can cause excessive wear on internal connections.

What to Do: Please fill out the Repair Request Form found here. After completing and submitting the Repair Request Form, Horizon Hobby will e-mail a shipping

label for you to use to return the transmitter.

Transmitters sent to Horizon Hobby for this service bulletin will receive priority in the service center. You will not incur any repair fees or

charges, if a repair is necessary.

If you have any questions, please call Horizon Hobby Product Support at 877-504-0233.

If you purchased your product outside of the US and Canada, please see the retailer or distributor you purchased your product from for assistance.

Product Bulletin

Before Sending Your Transmitter to Horizon Hobby for Service:

1. Export all programmed models to an SD card.

2. Remove the following items from the transmitter:

• SD Card

• Transmitter Battery

• Neck Strap

• Any Aftermarket Accessories (Cell phone mounts, gimbal sticks, etc.)

3. Carefully wrap the transmitter in bubble wrap and pack the transmitter into a strong cardboard box, ensuring the transmitter does not move in transit.

4. Attach a shipping label and return address to the outside of the box.

The PID number is a manufactured identification number located on the

product box as well as under the DX20 battery lid (shown).

*For the most up-to-date customer service contact information, please visit: www.horizonhobby.com/content/service-center-render-service-center