Galaxy S10 User Manual SM G97X English UK Pie Compressed Watermark

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Basics
Apps and features
Settings
Appendix

www.samsung.com

USER MANUAL

English. 03/2019. Rev.1.0

SM-G970F

SM-G970F/DS

SM-G973F

SM-G973F/DS

SM-G975F

SM-G975F/DS

https://www.mobile-manuals.com/

Table of Contents

Basics

4 Read me first

7 Device overheating situations and

solutions

11 Device layout and functions

19 Battery

25 SIM or USIM card (nano-SIM card)

31 Memory card (microSD card)

35 Turning the device on and off

36 Initial setup

38 Samsung account

40 Transferring data from your previous

device (Smart Switch)

43 Understanding the screen

56 Notification panel

58 Entering text

Apps and features

62 Installing or uninstalling apps

64 Bixby

73 Bixby Vision

77 Bixby Home

79 Reminder

83 Phone

89 Contacts

93 Messages

96 Internet

98 Email

99 Camera

122 Gallery

128 AR Emoji

136 Always On Display

139 Edge screen

143 Multi window

146 Samsung Pay

149 Samsung Health

155 Galaxy Wearable

155 Samsung Members

156 Samsung Notes

157 Calendar

158 Voice Recorder

161 My Files

161 Clock

163 Calculator

164 Game Launcher

167 Kids Home

169 SmartThings

173 Sharing content

174 Samsung DeX

181 Google apps

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Table of Contents

226 Accounts and backup

227 Samsung Cloud

228 Google

229 Advanced features

230 Bixby Routines

233 Motions and gestures

234 Dual Messenger

235 Digital wellbeing

237 Device care

237 Optimising your device

238 Battery

239 Storage

239 Memory

240 Security

240 Apps

240 General management

241 Accessibility

242 Software update

242 About phone

Appendix

243 Accessibility

261 Troubleshooting

268 Removing the battery

Settings

183 Introduction

183 Connections

185 Wi-Fi

187 Bluetooth

189 NFC and payment

192 Data saver

193 Mobile data only apps

193 SIM card manager (dual SIM

models)

194 Mobile Hotspot and Tethering

195 More connection settings

199 Sounds and vibration

199 Dolby Atmos (surround sound)

200 Separate app sound

200 Notifications

201 Display

202 Blue light filter

203 Night mode

203 Changing the screen mode or

adjusting the display colour

204 Screen resolution (Galaxy S10+,

S10)

205 Screensaver

205 Wallpapers and themes

206 Lock screen

207 Smart Lock

207 Biometrics and security

209 Face recognition

212 Fingerprint recognition

217 Samsung Pass

221 Secure Folder

https://www.mobile-manuals.com/

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•

Descriptions are based on the device’s default settings.

•

Some content may differ from your device depending on the region, service provider,

model specifications, or device’s software.

•

Content (high quality content) that requires high CPU and RAM usage will affect the

overall performance of the device. Apps related to the content may not work properly

depending on the device’s specifications and the environment that it is used in.

•

Samsung is not liable for performance issues caused by apps supplied by providers other

than Samsung.

•

Samsung is not liable for performance issues or incompatibilities caused by edited

registry settings or modified operating system software. Attempting to customise the

operating system may cause the device or apps to work improperly.

•

Software, sound sources, wallpapers, images, and other media provided with this device

are licensed for limited use. Extracting and using these materials for commercial or other

purposes is an infringement of copyright laws. Users are entirely responsible for illegal

use of media.

•

You may incur additional charges for data services, such as messaging, uploading and

downloading, auto-syncing, or using location services depending on your data plan. For

large data transfers, it is recommended to use the Wi-Fi feature.

•

Default apps that come with the device are subject to updates and may no longer be

supported without prior notice. If you have questions about an app provided with

the device, contact a Samsung Service Centre. For user-installed apps, contact service

providers.

https://www.mobile-manuals.com/

Basics

•

Modifying the device’s operating system or installing softwares from unofficial sources

may result in device malfunctions and data corruption or loss. These actions are violations

of your Samsung licence agreement and will void your warranty.

•

Your device comes with a screen protector attached. If you replace it, it is recommended

to use a Samsung product for better fingerprint recognition. (Galaxy S10+, S10; Whether

a screen protector is attached may vary by region.)

•

Depending on the region or service provider, a screen protector is attached for protection

during production and distribution. Damage to the attached screen protector is not

covered by the warranty.

•

You can see the touchscreen clearly even in strong outdoor sunlight by automatically

adjusting the contrast range based on the surrounding environment. Due to the nature

of the product, displaying fixed graphics for extended periods may result in afterimages

(screen burn-in) or ghosting.

–

It is recommended not to use fixed graphics on part or all of the touchscreen for

extended periods and turn off the touchscreen when not using the device.

–

You can set the touchscreen to turn off automatically when you are not using it.

Launch the

Settings

app, tap

Display

→

Screen timeout

, and then select the length

of time you want the device to wait before turning off the touchscreen.

–

To set the touchscreen to automatically adjust its brightness based on the

surrounding environment, launch the

Settings

app, tap

Display

, and then tap the

Adaptive brightness

switch to activate it.

•

Depending on the region or model, some devices are required to receive approval from

the Federal Communications Commission (FCC). If your device is approved by the FCC,

you can view the FCC ID of the device. To view the FCC ID, launch the

Settings

app and

tap

About phone

→

Status

•

Depending on the region, you can view the regulatory information on the device. To

view the information, launch the

Settings

app and tap

About phone

→

Regulatory

information

https://www.mobile-manuals.com/

Basics

Maintaining water and dust resistance

Your device supports water- and dust-resistance. Follow these tips carefully to maintain the

water- and dust-resistance of your device. Failure to do so may result in damage to your

device.

•

Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for

more than 30 minutes. If you immerse the device in any liquid other than fresh water,

such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.

•

Do not expose the device to water moving with force.

•

If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the

device is exposed to other liquids, such as salt water, swimming pool water, soapy water,

oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it

with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these

instructions, the device’s performance and appearance may be affected.

•

If the device has been immersed in water or the microphone or speaker is wet, sound

may not be heard clearly during a call. After wiping the device with a dry cloth, dry it

thoroughly before using it.

•

The touchscreen and other features may not work properly if the device is used in water.

•

If the device is dropped or receives an impact, the water- and dust-resistant features of

the device may be damaged.

•

Your device has been tested in a controlled environment and certified to be water-

and dust-resistant in specific situations (meets requirements of classification IP68 as

described by the international standard IEC 60529-Degrees of Protection provided by

Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30

minutes). Despite this classification, it is still possible for your device to be damaged in

certain situations.

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

https://www.mobile-manuals.com/

Basics

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast

charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or

performance and is in the device’s normal range of operation. If the battery becomes too hot,

the charger may stop charging.

Do the following when the device heats up:

•

Disconnect the charger from the device and close any running apps. Wait for the

device to cool down and then begin charging the device again.

•

If the lower part of the device overheats, it could be because the connected USB

cable is damaged. Replace the damaged USB cable with a new Samsung-approved

one.

•

When using a wireless charger, do not place foreign materials, such as metal objects,

magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

https://www.mobile-manuals.com/

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When the device heats up during use

When you use features or apps that require more power or use them for extended periods,

your device may temporarily heat up due to increased battery consumption. Close any

running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on

the functions and apps you use, these examples may not apply to your model.

•

During the initial setup after purchase or when restoring data

•

When downloading large files

•

When using apps that require more power or using apps for extended periods

–

When playing high-quality games for extended periods

–

When recording videos for extended periods

–

When streaming videos while using the maximum brightness setting

–

When connecting to a TV

•

While multitasking (or, when running many apps in the background)

–

When using Multi window

–

When updating or installing apps while recording videos

–

When downloading large files during a video call

–

When recording videos while using a navigation app

•

When using large amount of data for syncing with the cloud, email, or other accounts

•

When using a navigation app in a car while the device is placed in direct sunlight

•

When using the mobile hotspot and tethering feature

•

When using the device in areas with weak signals or no reception

•

When charging the battery with a damaged USB cable

•

When the device’s multipurpose jack is damaged or exposed to foreign materials, such as

liquid, dust, metal powder, and pencil lead

•

When you are roaming

https://www.mobile-manuals.com/

Basics

Do the following when the device heats up:

•

Keep the device updated with the latest software.

•

Conflicts between running apps may cause the device to heat up. Restart the device.

•

Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•

Close apps that increase battery consumption or that run in the background when

not in use.

•

Delete unnecessary files or unused apps.

•

Decrease the screen brightness.

•

If the device overheats or feels hot for a prolonged period, do not use it for a while. If

the device continues to overheat, contact a Samsung Service Centre.

Precautions for device overheating

If you begin to feel uncomfortable due to the device overheating, stop using the device.

When the device heats up, the features and performance may be limited or the device may

turn off to cool down. The feature is only available on supported models.

•

If the device overheats and reaches a certain temperature, a warning massage will appear

to prevent device failure, skin irritations and damages, and battery leakage. To lower the

device’s temperature, the screen brightness and the performance speed will be limited

and battery charging will stop. Running apps will be closed and all calling and other

features will be limited, except for emergency calls, until the device cools down.

•

If the second message appears due to a further increase of the device’s temperature, the

device will turn off. Do not use the device until the device’s temperature drops below the

specified level. If the second warning message appears during an emergency call, the call

will not be disconnected by a forced shut down.

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Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to

avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•

Do not store your device in very cold or very hot temperatures.

•

Do not expose your device to direct sunlight for extended periods.

•

Do not use or store your device for extended periods in very hot areas, such as inside a

car in the summertime.

•

Do not place the device in any areas that may overheat, such as on an electric heating

mat.

•

Do not store your device near or in heaters, microwaves, hot cooking equipment, or high

pressure containers.

•

Never use a damaged charger or battery.

https://www.mobile-manuals.com/

Basics

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

•

The items supplied with the device and any available accessories may vary

depending on the region or service provider.

•

The supplied items are designed only for this device and may not be compatible

with other devices.

•

Appearances and specifications are subject to change without prior notice.

•

You can purchase additional accessories from your local Samsung retailer. Make

sure they are compatible with the device before purchase.

•

Use only Samsung-approved accessories. Using unapproved accessories may cause

the performance problems and malfunctions that are not covered by the warranty.

•

Availability of all accessories is subject to change depending entirely on

manufacturing companies. For more information about available accessories, refer

to the Samsung website.

https://www.mobile-manuals.com/

Basics

Device layout

►

Galaxy S10+:

Front camera (Dual)

Speaker

Edge screen

Fingerprint recognition

sensor

Power key

Touchscreen

Edge screen

Volume key

Bixby key

Proximity/Light sensor

Multipurpose jack

(USB Type-C)

SIM card /

Memory card tray

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NFC antenna /

MST antenna /

Wireless charging coil

Rear camera (Triple)

Microphone

Main antenna

Speaker

Microphone

Heart rate sensor

GPS antenna

Flash

Earphone jack

https://www.mobile-manuals.com/

Basics

►

Galaxy S10:

Front camera

Speaker

Edge screen

Fingerprint recognition

sensor

Power key

Touchscreen

Edge screen

Volume key

Bixby key

Proximity/Light sensor

Multipurpose jack

(USB Type-C)

SIM card /

Memory card tray

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Basics

NFC antenna /

MST antenna /

Wireless charging coil

Rear camera (Triple)

Microphone

Main antenna

Speaker

Microphone

Heart rate sensor

GPS antenna

Flash

Earphone jack

https://www.mobile-manuals.com/

Basics

►

Galaxy S10e:

Front camera

Speaker

Power key (Fingerprint

recognition sensor)

Touchscreen

Volume key

Bixby key

Proximity/Light sensor

Multipurpose jack

(USB Type-C)

SIM card /

Memory card tray

https://www.mobile-manuals.com/

Basics

NFC antenna /

MST antenna /

Wireless charging coil

Rear camera (Dual)

Microphone

Main antenna

Speaker

Microphone

GPS antenna

Flash

Light sensor

Earphone jack

•

When using the speakers, such as when playing media files or using speakerphone,

do not place the device close to your ears.

•

Be careful not to expose the camera lens to a strong light source, such as direct

sunlight. If the camera lens is exposed to a strong light source, such as direct

sunlight, the camera image sensor may be damaged. A damaged image sensor is

irreparable and will cause dots or spots in pictures.

•

If you use the device with its glass or acrylic body broken, there may be a risk of

injury. Use the device only after it has been repaired at a Samsung Service Centre.

https://www.mobile-manuals.com/

Basics

•

Connectivity problems and battery drain may occur in the following situations:

–

If you attach metallic stickers on the antenna area of the device

–

If you attach a device cover made with metallic material to the device

–

If you cover the device’s antenna area with your hands or other objects while

using certain features, such as calls or the mobile data connection

•

Using a Samsung-approved screen protector is recommended. Unapproved screen

protectors may cause the sensors to malfunction.

•

Do not cover the proximity/light sensor area with screen accessories, such as a

screen protector or stickers. Doing so may cause the sensor to malfunction.

•

The colours on the Edge screen may look different depending on your viewing

position. (Galaxy S10+, S10)

Hard keys

Bixby key

Power key

Volume key

Key Function

Power

•

Press and hold to turn the device on or off.

•

Press to turn on or lock the screen.

Bixby

•

Press to launch Bixby. Refer to Bixby for more information.

•

Press and hold to start a conversation with Bixby. Refer to Using

Bixby for more information.

Volume

•

Press to adjust the device volume.

https://www.mobile-manuals.com/

Basics

Soft buttons

Back button

Home button

Recents button

When you turn on the screen, the soft buttons will appear at the bottom of the screen. The

soft buttons are set to the Recents button, Home button, and Back button by default. Refer to

Navigation bar (soft buttons) for more information.

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended

periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or

cables can cause the battery to explode or damage the device.

•

Connecting the charger improperly may cause serious damage to the device. Any

damage caused by misuse is not covered by the warranty.

•

Use only USB Type-C cable supplied with the device. The device may be damaged

if you use Micro USB cable.

To save energy, unplug the charger when not in use. The charger does not have a

power switch, so you must unplug the charger from the electric socket when not in

use to avoid wasting power. The charger should remain close to the electric socket

and easily accessible while charging.

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Basics

1 Connect the USB cable to the USB power adaptor.

2 Plug the USB cable into the device’s multipurpose jack.

3 Plug the USB power adaptor into an electric socket.

4 After fully charging, disconnect the charger from the device. Then, unplug the charger

from the electric socket.

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•

Optimise the device using the device care feature.

•

When you are not using the device, turn off the screen by pressing the Power key.

•

Activate power saving mode.

•

Close unnecessary apps.

•

Deactivate the Bluetooth feature when not in use.

•

Deactivate auto-syncing of apps that need to be synced.

•

Decrease the backlight time.

•

Decrease the screen brightness.

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Basics

Battery charging tips and precautions

•

When the battery power is low, the battery icon appears empty.

•

If the battery is completely discharged, the device cannot be turned on immediately

when the charger is connected. Allow a depleted battery to charge for a few minutes

before turning on the device.

•

If you use multiple apps at once, network apps, or apps that need a connection to

another device, the battery will drain quickly. To avoid losing power during a data

transfer, always use these apps after fully charging the battery.

•

Using a power source other than the charger, such as a computer, may result in a slower

charging speed due to a lower electric current.

•

The device can be used while it is charging, but it may take longer to fully charge the

battery.

•

If the device receives an unstable power supply while charging, the touchscreen may not

function. If this happens, unplug the charger from the device.

•

While charging, the device and the charger may heat up. This is normal and should not

affect the device’s lifespan or performance. If the battery gets hotter than usual, the

charger may stop charging. If this occurs during wireless charging, disconnect the device

from the charger to let it cool down, then charge the device again later.

•

If you charge the device while the multipurpose jack is wet, the device may be damaged.

Thoroughly dry the multipurpose jack before charging the device.

•

If the device is not charging properly, take the device and the charger to a Samsung

Service Centre.

https://www.mobile-manuals.com/

Basics

Fast charging

The device has a built-in fast charging feature. You can charge the battery more quickly while

the device or its screen is turned off.

Increasing the charging speed

To increase the charging speed, turn the device or its screen off when you charge the battery.

While charging the battery when the device is turned off, the icon appears on the screen.

If the fast charging feature is not activated, launch the

Settings

app, tap

Device care

→

Battery

→

Settings

, and then tap the

Fast cable charging

switch to activate it.

•

While charging, you cannot activate or deactivate this feature.

•

You cannot use the built-in fast charging feature when you charge the battery

using a standard battery charger.

•

If the device heats up or the ambient air temperature rises, the charging speed may

decrease automatically. This is a normal operating condition to prevent damage to

the device.

Wireless charging

The device has a built-in wireless charging coil. You can charge the battery using a wireless

charger (sold separately).

Fast wireless charging

You can charge your device faster using the fast wireless charging feature. To use this feature,

you must use a charger and components that support the fast wireless charging feature.

If the fast wireless charging feature is not activated, launch the

Settings

app, tap

Device care

→

Battery

→

Settings

, and then tap the

Fast wireless charging

switch to activate it.

•

The on/off option will be added in your device’s settings menu when you first place

it on the charger.

•

While charging, you cannot activate or deactivate this feature.

•

A fan inside the charger may produce noise during fast wireless charging.

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Charging the battery

1 Place the centre of the device’s back on the centre of the wireless charger.

The estimated charging time will appear on the notification panel. The actual charging

time may vary depending on the charging conditions.

2 After fully charging, disconnect the device from the wireless charger.

Precautions for wireless charging

•

Do not place the device on the wireless charger with a credit card or radio-

frequency identification (RFID) card (such as a transportation card or a key card)

placed between the back of the device and the device cover.

•

Do not place the device on the wireless charger when conductive materials, such

as metal objects and magnets, are placed between the device and the wireless

charger.

The device may not charge properly or may overheat, or the device and the cards

may be damaged.

•

If you use the wireless charger in areas with weak network signals, you may lose

network reception.

•

Use Samsung-approved wireless chargers. If you use other wireless chargers, the

battery may not charge properly.

https://www.mobile-manuals.com/

Basics

Wireless PowerShare

You can charge another device with your device’s battery. You can still charge another device

even while charging your device. Depending on the type of accessories or cover being used,

the Wireless PowerShare feature may not work properly. It is recommended to remove any

accessories and cover being used before using this feature.

Do not use earphones while sharing power. Doing so may affect nearby devices.

1 Open the notification panel and tap (

Wireless PowerShare

) to activate it.

2 Place the other device on the centre of your device, with their backs facing.

•

When charging starts, a notification sound or vibration will occur.

•

The location of the wireless charging coil may vary by device model. Adjust the

devices to connect with each other properly.

•

Some features are not available while sharing power.

Smartphone Galaxy Watch Galaxy Buds

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3 When you are finished charging, disconnect the other device from your device.

•

Only devices that support the wireless charging feature can be charged using

this feature. Some devices may not be charged. To see devices that support the

Wireless PowerShare feature, visit www.samsung.com.

•

To charge properly, do not move or use either device while charging.

•

The power charged to the other device may be less than the amount shared to it

by your device.

•

If you charge the other device while charging your device, the charging speed may

decrease or the device may not charge properly depending on the charger type.

•

The charging speed or efficiency may vary depending on the device’s condition or

the surrounding environment.

•

If the remaining battery power drops below a certain level, power sharing will stop.

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone

numbers or service providers for a single device. In some areas, data transfer speeds may be

slower if two SIM cards are inserted in the device than when one SIM card is inserted.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not

responsible for any damages or inconveniences caused by lost or stolen cards.

Some LTE services may not be available depending on the service provider. For more

information about service availability, contact your service provider.

https://www.mobile-manuals.com/

Basics

►

Single SIM models:

2 31

https://www.mobile-manuals.com/

Basics

►

Dual SIM models:

21 3

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Basics

1 Insert the ejection pin into the hole on the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may

be damaged.

2 Pull out the tray gently from the tray slot.

►

Single SIM models: Place the SIM or USIM card on the tray 1 with the gold-coloured

contacts facing downwards.

►

Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured

contacts facing downwards. Place the primary SIM or USIM card on the tray 1 ( 1 ) and the

secondary SIM or USIM card on the tray 2 ( 2 ).

Tray 2

Tray 1

4 Gently press the SIM or USIM card into the tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

5 Insert the tray back into the tray slot.

•

If you insert the tray into your device while the tray is wet, your device may be

damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

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Correct card installation

►

Single SIM models:

microSD card

Nano-SIM card

►

Dual SIM models:

Nano-SIM card 1

Nano-SIM card 2

Nano-SIM card

microSD card

•

Use only a nano-SIM card.

•

You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.

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Removing the SIM or USIM card

1 Insert the ejection pin into the hole on the tray to loosen the tray.

2 Pull out the tray gently from the tray slot.

3 Remove the SIM or USIM card.

4 Insert the tray back into the tray slot.

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for

a single device.

Activating SIM or USIM cards

Launch the

Settings

app and tap

Connections

→

SIM card manager

. Select a SIM or USIM

card and tap the switch to activate it.

Customising SIM or USIM cards

Launch the

Settings

app, tap

Connections

→

SIM card manager

, and then select a SIM or

USIM card to access the following options:

•

Icon

: Change the icon of the SIM or USIM card.

•

Name

: Change the display name of the SIM or USIM card.

•

Network mode

: Select a network type to use with the SIM or USIM card.

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to

specific cards.

Launch the

Settings

app, tap

Connections

→

SIM card manager

, and then set the feature

preferences for your cards in

Preferred SIM card

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Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards

may not be compatible with your device depending on the memory card manufacturer and

type. To view your device’s maximum memory card capacity, refer to the Samsung website.

•

Some memory cards may not be fully compatible with the device. Using an

incompatible card may damage the device or the memory card, or corrupt the data

stored in it.

•

Use caution to insert the memory card right-side up.

•

The device supports the FAT and the exFAT file systems for memory cards. When

inserting a card formatted in a different file system, the device will ask to reformat

the card or will not recognise the card. To use the memory card, you must format it.

If your device cannot format or recognise the memory card, contact the memory

card manufacturer or a Samsung Service Centre.

•

Frequent writing and erasing of data shortens the lifespan of memory cards.

•

When inserting a memory card into the device, the memory card’s file directory

appears in the

My Files

→

SD card

folder.

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2 3

1 Insert the ejection pin into the hole on the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may

be damaged.

2 Pull out the tray gently from the tray slot.

When you remove the tray from the device, the mobile data connection will be

disabled.

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3 Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.

Tray 2

Tray 1

4 Gently press the memory card into the tray to secure it.

If the card is not fixed firmly into the tray, the memory card may leave or fall out of the

tray.

5 Insert the tray back into the tray slot.

•

If you insert the tray into your device while the tray is wet, your device may be

damaged. Always make sure the tray is dry.

•

Fully insert the tray into the tray slot to prevent liquid from entering your device.

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the

Settings

app and tap

Device care

→

Storage

→

Storage settings

→

card

→

Unmount

1 Insert the ejection pin into the hole on the tray to loosen the tray.

2 Pull out the tray gently from the tray slot.

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3 Remove the memory card.

4 Insert the tray back into the tray slot.

Do not remove external storage, such as a memory card or USB storage, while the

device is transferring or accessing information, or right after transferring data. Doing

so can cause data to be corrupted or lost or cause damage to the external storage or

device. Samsung is not responsible for losses, including loss of data, resulting from

the misuse of external storage devices.

Formatting the memory card

A memory card formatted on a computer may not be compatible with the device. Format the

memory card on the device.

Launch the

Settings

app and tap

Device care

→

Storage

→

Storage settings

→

card

→

Format

Before formatting the memory card, remember to make backup copies of all

important data stored in the memory card. The manufacturer’s warranty does not

cover loss of data resulting from user actions.

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Turning the device on and off

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the

on-screen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap

Power off

Follow all posted warnings and directions from authorised personnel in areas where

the use of wireless devices is restricted, such as aeroplanes and hospitals.

Restarting the device

To restart the device, press and hold the Power key, and then tap

Restart

If your device is frozen and unresponsive, press and hold the Power key and the Volume

Down key simultaneously for more than 7 seconds to restart it.

Power key

Volume Down key

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Emergency mode

You can switch the device to emergency mode to reduce battery consumption. Some apps

and functions will be restricted. In emergency mode, you can make an emergency call, send

your current location information to others, sound an emergency alarm, and more.

Activating emergency mode

To activate emergency mode, press and hold the Power key, and then tap

Emergency mode

The usage time left shows the time remaining before the battery power runs

out. Usage time left may vary depending on your device settings and operating

conditions.

Deactivating emergency mode

To deactivate emergency mode, tap

→

Turn off Emergency mode

. Alternatively, press and

hold the Power key, and then tap

Emergency mode

Initial setup

When you turn on your device for the first time or after performing a data reset, follow the

on-screen instructions to set up your device.

The initial setup procedures may vary depending on the device’s software and your

region.

1 Turn on the device.

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2 Select your preferred device language and select .

Select a language.

3 Read and agree to the terms and conditions and tap

4 Retrieve your settings from a previous device.

5 Select a Wi-Fi network and connect to it.

If you do not connect to a Wi-Fi network, you may not be able to set up some device

features during the initial setup.

6 Follow the on-screen instructions to proceed the initial setup.

7 Set a screen lock method to protect your device. You can protect your personal

information by preventing others from accessing your device. To set the screen lock

method later, tap

Not now

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8 If the recommended apps screen appears, select apps you want and download them.

9 Sign in to your Samsung account. You can enjoy Samsung services and keep your data

up to date and secure across all of your devices. Refer to Samsung account for more

information.

Tap

Finish

to complete the initial setup.

The Home screen will appear.

Samsung account

Your Samsung account is an integrated account service that allows you to use a variety of

Samsung services provided by mobile devices, TVs, and the Samsung website.

To check the list of services that can be used with your Samsung account, visit

account.samsung.com. For more information on Samsung accounts, launch the

Settings

app

and tap

Accounts and backup

→

Accounts

→

Samsung account

→

Help

Creating a Samsung account

If you do not have a Samsung account, you should create one. You can create a Samsung

account using your email address.

1 Launch the

Settings

app and tap

Accounts and backup

→

Accounts

→

Add account

→

Samsung account

Alternatively, launch the

Settings

app and tap .

2 Tap

Create account

3 Follow the on-screen instructions to complete creating your account.

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Signing in to your Samsung account

If you already have a Samsung account, sign in to your Samsung account.

1 Launch the

Settings

app and tap

Accounts and backup

→

Accounts

→

Add account

→

Samsung account

Alternatively, launch the

Settings

app and tap .

2 Enter your Samsung account ID and password and tap

3 Read and agree to the terms and conditions and tap

to finish signing in to your

Samsung account.

If a pop-up window about using biometric data appears, tap

. You can verify

your Samsung account password via your biometric data, such as fingerprints. Refer to

Samsung Pass for more information.

Finding your ID and resetting your password

If you forget your Samsung account ID or password, tap

Find ID

Reset password

on the

Samsung account sign-in screen. You can find your ID or reset your password after you enter

the required information.

Removing your Samsung account

When you remove your Samsung account from the device, your data, such as contacts or

events, will also be removed.

1 Launch the

Settings

app and tap

Accounts and backup

→

Accounts

2 Tap

Samsung account

→

Remove account

3 Tap

Remove

, enter your Samsung account password, and then tap

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Transferring data from your previous device

(Smart Switch)

You can use Smart Switch to transfer data from your previous device to your new device.

Launch the

Settings

app and tap

Accounts and backup

→

Smart Switch

•

This feature may not be supported on some devices or computers.

•

Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung

takes copyright seriously. Only transfer content that you own or have the right to

transfer.

Transferring data using a USB connector (USB Type-C)

You can connect your previous device to your device with the USB connector (USB Type-C)

and a USB cable to easily and quickly transfer data.

1 Plug the USB connector (USB Type-C) into the multipurpose jack of your device.

2 Connect your device and the previous device using the previous device’s USB cable.

Your devicePrevious device

The previous device's

USB cable

USB Connector

(USB Type-C)

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3 When the app selection pop-up window appears, tap

Smart Switch

→

Receive data

4 In the previous device, tap

Allow

If you do not have the app, download it from

Galaxy Store

Play Store

Your device will recognise the previous device and a list of data you can transfer will

appear.

5 Select an item to bring and tap

TRANSFER

6 Follow the on-screen instructions to transfer data from the previous device.

After the data is done transferring, you can view a list of the transferred data on your

device.

Do not disconnect the USB cable or USB connector (USB Type-C) from the device

when you are transferring files. Doing so may cause data loss or device damage.

Transferring data increases the battery power consumption of your device. Ensure

that your device is sufficiently charged before transferring data. If the battery power is

low, data transfer may be interrupted.

Transferring data wirelessly

Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.

1 On the previous device, launch Smart Switch.

If you do not have the app, download it from

Galaxy Store

Play Store

2 On your device, launch the

Settings

app and tap

Accounts and backup

→

Smart

Switch

3 Place the devices near each other.

4 On the previous device, tap

Send data

→

Wireless

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5 On the previous device, select an item to transfer and tap

SEND

6 On your device, tap

Receive

7 Follow the on-screen instructions to transfer data from your previous device.

After the data is done transferring, you can view a list of the transferred data on your

device.

Backing up and restoring data using external storage

Transfer data using external storage, such as a microSD card.

1 Back up data from your previous device to external storage.

2 Insert or connect the external storage device to your device.

3 On your device, launch the

Settings

app and tap

Accounts and backup

→

Smart Switch

→

Restore

4 Follow the on-screen instructions to transfer data from external storage.

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Understanding the screen

Controlling the touchscreen

•

Do not allow the touchscreen to come into contact with other electrical devices.

Electrostatic discharges can cause the touchscreen to malfunction.

•

To avoid damaging the touchscreen, do not tap it with anything sharp or apply

excessive pressure to it with your fingertips.

•

It is recommended not to use fixed graphics on part or all of the touchscreen for

extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.

•

The device may not recognise touch inputs close to the edges of the screen, which

are outside of the touch input area.

•

It is recommended to use fingers when you use the touchscreen.

Tapping

Tap the screen.

Tapping and holding

Tap and hold the screen for approximately

2 seconds.

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Dragging

Tap and hold an item and drag it to the

target position.

Double-tapping

Double-tap the screen.

Swiping

Swipe upwards, downwards, to the left, or

to the right.

Spreading and pinching

Spread two fingers apart or pinch on the

screen.

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Navigation bar (soft buttons)

When you turn on the screen, the soft buttons will appear on the navigation bar at the

bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back

button by default. The functions of the buttons can change according to the app currently

being used or usage environment.

Back button

Home button

Recents button

Button Function

Recents

•

Tap to open the list of recent apps.

Home

•

Tap to return to the Home screen.

•

Tap and hold to launch the

Google Assistant

app.

Back

•

Tap to return to the previous screen.

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Hiding the navigation bar

View files or use apps on a wider screen by hiding the navigation bar.

Launch the

Settings

app, tap

Display

→

Navigation bar

, and then tap

Full screen gestures

under

Navigation type

. The navigation bar will be hidden and the gesture hints will appear

where the soft buttons are located. To use the soft buttons, drag the gesture hint of the

desired button upwards.

If you want to hide the gesture hints at the bottom of the screen, tap the

Gesture hints

switch to deactivate it.

Setting the navigation bar

Launch the

Settings

app, tap

Display

→

Navigation bar

, and then select an option.

•

Navigation type

: Set the device to hide or display the navigation bar. To hide the

navigation bar, tap

Full screen gestures

. While the navigation bar is hidden, you can use

the soft buttons by dragging the gesture hint of the desired button upwards.

•

Button order

: Change the order of the buttons on the navigation bar.

•

Gesture hints

: Set the device to display indicators at the bottom of the screen to show

where the soft buttons are located. This feature appears only when you select

Full screen

gestures

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Home screen and Apps screen

The Home screen is the starting point for accessing all of the device’s features. It displays

widgets, shortcuts to apps, and more.

The Apps screen displays icons for all apps, including newly installed apps.

The screen may appear differently depending on the region or service provider.

A widget

Navigation bar (soft buttons)

Edge panel handle

Favourite apps

Screen indicator

Bixby Home indicator. View your

customised content.

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Switching between Home and Apps screens

On the Home screen, swipe upwards or downwards to open the Apps screen.

To return to the Home screen, swipe upwards or downwards on the Apps screen.

Alternatively, tap the Home button or the Back button.

Home screen Apps screen

If you add the Apps button on the Home screen, you can open the Apps screen by tapping

the button. On the Home screen, tap and hold an empty area, tap

Home screen settings

, and

then tap the

Apps button

switch to activate it. The Apps button will be added at the bottom

of the Home screen.

Apps button

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Display the screen in landscape mode

On the Home screen, tap and hold an empty area, tap

Home screen settings

, and then tap

the

Rotate to landscape mode

switch to activate it.

Rotate the device until it is horizontal to view the screen in landscape mode.

Moving items

Tap and hold an item, and then drag it to a new location. To move the item to another panel,

drag it to the side of the screen.

To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,

and then tap

Add to Home

. A shortcut to the app will be added on the Home screen.

You can also move frequently used apps to the shortcuts area at the bottom of the Home

screen.

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Creating folders

Create folders and gather similar apps to quickly access and launch apps.

On the Home screen or the Apps screen, tap and hold an app, and then drag it over another

app.

A new folder containing the selected apps will be created. Tap

Enter folder name

and enter a

folder name.

•

Adding more apps

Tap

Add apps

on the folder. Tick the apps to add and tap

Add

. You can also add an app

by dragging it to the folder.

•

Moving apps from a folder

Tap and hold an app to drag it to a new location.

•

Deleting a folder

Tap and hold a folder, and then tap

Delete folder

. Only the folder will be deleted. The

folder’s apps will be relocated to the Apps screen.

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Editing the Home screen

On the Home screen, tap and hold an empty area, or pinch your fingers together to access

the editing options. You can set the wallpaper, add widgets, and more. You can also add,

delete, or rearrange Home screen panels.

•

Adding panels: Swipe to the left, and then tap .

•

Moving panels: Tap and hold a panel preview, and then drag it to a new location.

•

Deleting panels: Tap on the panel.

•

Wallpapers

: Change the wallpaper settings for the Home screen and the locked screen.

•

Themes

: Change the device’s theme. Visual elements of interface, such as colours, icons,

and wallpapers, will change depending on the selected theme.

•

Widgets

: Widgets are small apps that launch specific app functions to provide

information and convenient access on your Home screen. Tap and hold a widget, and

then drag it to the Home screen. The widget will be added on the Home screen.

•

Home screen settings

: Change the size of the grid to display more or fewer items on the

Home screen and more.

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Displaying all apps on the Home screen

Without using a separate Apps screen, you can set the device to display all apps on the

Home screen. On the Home screen, tap and hold an empty area, and then tap

Home screen

settings

→

Home screen layout

→

Home screen only

→

Apply

You can now access all your apps by swiping to the left on the Home screen.

Indicator icons

Indicator icons appear on the status bar at the top of the screen. The icons listed in the table

below are most common.

•

The status bar may not appear at the top of the screen in some apps. To display the

status bar, drag down from the top of the screen.

•

Some indicator icons appear only when you open the notification panel.

Icon Meaning

No signal

Signal strength

Roaming (outside of normal service area)

GPRS network connected

EDGE network connected

UMTS network connected

HSDPA network connected

HSPA+ network connected

/ LTE network connected (LTE-enabled models)

Wi-Fi connected

Bluetooth feature activated

Location services being used

Call in progress

Missed call

New text or multimedia message

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Icon Meaning

Alarm activated

Mute mode activated

Vibration mode activated

Flight mode activated

Error occurred or caution required

Battery charging

Battery power level

Lock screen

Pressing the Power key turns off the screen and locks it. Also, the screen turns off and

automatically locks if the device is not used for a specified period.

To unlock the screen, swipe in any direction when the screen turns on.

If the screen is off, press the Power key or raise your device to turn on the screen. Alternatively,

double-tap the screen.

Locked screen

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Changing the screen lock method

To change the screen lock method, launch the

Settings

app, tap

Lock screen

→

Screen lock

type

, and then select a method.

When you set a pattern, PIN, password, or your biometric data for the screen lock method,

you can protect your personal information by preventing others from accessing your device.

After setting the screen lock method, the device will require an unlock code whenever

unlocking it.

•

Swipe

: Swipe in any direction on the screen to unlock it.

•

Pattern

: Draw a pattern with four or more dots to unlock the screen.

•

: Enter a PIN with at least four numbers to unlock the screen.

•

Password

: Enter a password with at least four characters, numbers, or symbols to unlock

the screen.

•

None

: Do not set a screen lock method.

•

Face

: Register your face to unlock the screen. Refer to Face recognition for more

information.

•

Fingerprints

: Register your fingerprints to unlock the screen. Refer to Fingerprint

recognition for more information.

You can set your device to perform a factory data reset if you enter the unlock code

incorrectly several times in a row and reach the attempt limit. Launch the

Settings

app, tap

Lock screen

→

Secure lock settings

, unlock the screen using the preset

screen lock method, and then tap the

Auto factory reset

switch to activate it.

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Screen capture

Capture a screenshot while using the device and write on, draw on, crop, or share the

captured screen. You can capture the current screen and scrollable area.

Use the following methods to capture a screenshot. Captured screenshots will be saved in

Gallery

•

Key capture: Press and hold the Volume Down key and the Power key simultaneously.

•

Swipe capture: Swipe your hand to the left or right across the screen.

•

It is not possible to capture a screenshot while using some apps and features.

•

If capturing a screenshot by swiping is not activated, launch the

Settings

app, tap

Advanced features

→

Motions and gestures

, and then tap the

Palm swipe to

capture

switch to activate it.

After capturing a screenshot, use the following options on the toolbar at the bottom of the

screen:

•

: Capture the current content and the hidden content on an elongated page, such as a

webpage. When you tap , the screen will automatically scroll down and more content

will be captured.

•

: Crop a portion from the screenshot. The cropped area will be saved in

Gallery

•

: Write or draw on the screenshot.

•

: Share the screenshot with others.

If the options are not visible on the captured screen, launch the

Settings

app, tap

Advanced features

, and then tap the

Smart capture

switch to activate it.

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Notification panel

When you receive new notifications, such as messages or missed calls, indicator icons appear

on the status bar. To see more information about the icons, open the notification panel and

view the details.

To open the notification panel, drag the status bar downwards. To close the notification panel,

swipe upwards on the screen.

You can use the following functions on the notification panel.

View the notification details and

perform various actions.

Clear all notifications.

Launch Settings.

Search for content or apps

stored on your device.

Access the notification settings.

Quick setting buttons

Preferred SIM or USIM card for

each option. Tap to access the

SIM card manager. (dual SIM

models)

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Using quick setting buttons

Tap quick setting buttons to activate certain features. Swipe downwards on the notification

panel to view more buttons.

To change feature settings, tap the text under each button. To view more detailed settings,

tap and hold a button.

To rearrange buttons, tap

→

Button order

, tap and hold a button, and then drag it to

another location.

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Entering text

Keyboard layout

A keyboard appears automatically when you enter text to send messages, create notes, and

more.

Text entry is not supported in some languages. To enter text, you must change the

input language to one of the supported languages.

Break to the next line.

Delete a preceding character.

Enter symbols.

Enter uppercase. For all caps, tap

it twice.

Additional keyboard functions

Enter a space.

View more keyboard functions.

Changing the input language

Tap

→

Languages and types

→

Manage input languages

and select the languages to

use. When you select two or more languages, you can switch between the input languages

by swiping to the left or right on the space key.

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Changing the keyboard

On the navigation bar, tap to change the keyboard.

To change the keyboard type, tap

→

Languages and types

, select a language, and then

select the keyboard type you want.

•

If the keyboard button ( ) does not appear on the navigation bar, launch the

Settings

app, tap

General management

→

Language and input

, and then tap

the

Show Keyboard button

switch to activate it.

•

On a

3x4 keyboard

, a key has three or four characters. To enter a character, tap the

corresponding key repeatedly until the desired character appears.

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Additional keyboard functions

•

: Predict words based on your input and show word suggestions. To return to the

keyboard functions list, tap .

•

: Enter emoticons.

•

: Enter stickers. You can also enter My Emoji stickers that look like you. Refer to Using

My Emoji stickers in chats for more information.

•

: Attach animated GIFs.

This feature may not be available depending on the region or service provider.

•

: Enter text by voice.

•

: Change the keyboard settings.

•

→

: Create a live message. Instead of a text message, record your actions while

handwriting or drawing a message and save it as an animated file.

•

→

: Add an item from the clipboard.

•

→

: Change the keyboard mode or size.

•

→

: Open the text editing panel.

Copying and pasting

1 Tap and hold over text.

2 Drag or to select the desired text, or tap

Select all

to select all text.

3 Tap

Copy

Cut

The selected text is copied to the clipboard.

4 Tap and hold where the text is to be inserted and tap

Paste

To paste text that you have previously copied, tap

Clipboard

and select the text.

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Dictionary

Look up definitions for words while using certain features, such as when browsing webpages.

1 Tap and hold over a word that you want to look up.

If the word you want to look up is not selected, drag or to select the desired text.

2 Tap

→

Dictionary

on the options list.

If a dictionary is not preinstalled on the device, tap

Move to Manage dictionaries

, tap

next to a dictionary, and then tap

INSTALL

to download it.

3 View the definition in the dictionary pop-up window.

To switch to the full screen view, tap . Tap the definition on the screen to view more

definitions. In the detailed view, tap to add the word to your favourite words list or tap

Search Web

to use the word as a search term.

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Apps and features

Installing or uninstalling apps

Galaxy Store

Purchase and download apps. You can download apps that are specialised for Samsung

Galaxy devices.

Launch the

Galaxy Store

app.

This app may not be available depending on the region or service provider.

Installing apps

Browse apps by category or tap the search field to search for a keyword.

Select an app to view information about it. To download free apps, tap

INSTALL

. To purchase

and download apps where charges apply, tap the price and follow the on-screen instructions.

To change the auto update settings, tap

→

Settings

→

Auto update apps

, and

then select an option.

Play Store

Purchase and download apps.

Launch the

Play Store

app.

Installing apps

Browse apps by category or search for apps by keyword.

Select an app to view information about it. To download free apps, tap

INSTALL

. To purchase

and download apps where charges apply, tap the price and follow the on-screen instructions.

To change the auto update settings, tap

→

Settings

→

Auto-update apps

, and

then select an option.

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Apps and features

Managing apps

Uninstalling or disabling apps

Tap and hold an app and select an option.

•

Disable

: Disable selected default apps that cannot be uninstalled from the device.

•

Uninstall

: Uninstall downloaded apps.

Enabling apps

Launch the

Settings

app, tap

Apps

→

Disabled

, select an app, and then tap

Enable

Setting app permissions

For some apps to operate properly, they may need permission to access or use information

on your device. When you open an app, a pop-up window may appear and request access to

certain features or information. Tap

Allow

on the pop-up window to grant permissions to the

app.

To view your app permission settings, launch the

Settings

app and tap

Apps

. Select an app

and tap

Permissions

. You can view the app’s permissions list and change its permissions.

To view or change app permission settings by permission category, launch the

Settings

app

and tap

Apps

→

App permissions

. Select an item and tap the switches next to apps to

grant permissions.

If you do not grant permissions to apps, the basic features of the apps may not

function properly.

https://www.mobile-manuals.com/

Apps and features

Bixby

Introduction

Bixby is a user interface that helps you use your device more conveniently.

You can talk to Bixby or type text. Bixby will launch a function you request or show the

information you want. It also learns your usage patterns and environments. The more it learns

about you, the more precisely it will understand you.

•

To use Bixby, your device must be connected to a Wi-Fi or mobile network.

•

To use Bixby, you must sign in to your Samsung account.

•

Bixby is only available in some languages, and certain features may not be

available depending on your region.

Starting Bixby

When you launch Bixby for the first time, the Bixby intro page will appear. You must select

the language to use with Bixby, sign in to your Samsung account according to the on-screen

instructions, and then agree to the terms and conditions.

1 Press the Bixby key.

Bixby key

Samsung

account.

Select a

language.

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Apps and features

2 Select the language to use with Bixby.

3 Tap

and follow the on-screen instructions to sign in to your

Samsung account.

If you are already signed in, your account information will appear on the screen.

4 Tap .

5 Read and agree to the terms and conditions and tap .

6 Tap and follow the on-screen instructions to register your voice.

If you set the voice wake-up feature, you can start a conversation with Bixby by saying “Hi,

Bixby”.

7 Tap to complete the setup.

The Bixby screen will appear.

Tutorials

Suggested commands

Access additional options.

My profile

Communicate via text.

Communicate via voice.

https://www.mobile-manuals.com/

Apps and features

Using Bixby

When you say what you want to Bixby, Bixby will launch corresponding functions or show the

information you requested.

While pressing and holding the Bixby key, say what you want to Bixby, and then release your

finger from the key when you are finished speaking. Alternatively, say “Hi, Bixby”, and when

the device emits a sound, say what you want.

For example, while pressing and holding the Bixby key, say “How’s the weather today?” The

weather information will appear on the screen.

If you want to know the weather tomorrow, while pressing and holding the Bixby key, just

say “Tomorrow?” Because Bixby understands the context of the conversation, it will show you

tomorrow’s weather.

Starting a conversation

"How's the weather

today?"

Corresponding function

launched

Listening

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Apps and features

If Bixby asks you a question during a conversation, while pressing and holding the Bixby key,

answer Bixby. Or, tap and answer Bixby.

If you are using headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”,

you can continue the conversation without tapping the icon. Press the Bixby key and tap

→

Settings

→

Automatic listening

→

Hands-free only

Waking up Bixby using your voice

You can start a conversation with Bixby by saying “Hi, Bixby”. Register your voice so that Bixby

will respond to your voice when you say “Hi, Bixby”.

1 Press the Bixby key and tap

→

Settings

→

Voice wake-up

2 Tap the

Wake with “Hi, Bixby”

switch to activate it.

3 Follow the on-screen instructions to complete the setup.

Now you can say “Hi, Bixby”, and when the device emits a sound, start a conversation.

Communicating by typing text

If your voice is not recognised due to noisy environments or if you are in a situation where

speaking is difficult, you can communicate with Bixby via text.

Press the Bixby key, tap , and then type what you want.

During the communication, Bixby also will answer you through text instead of voice

feedback.

https://www.mobile-manuals.com/

Apps and features

Bixby usages

Launching apps or services

You can launch features quickly via Bixby. You can also use various convenient services, such

as ordering coffee or searching for nearby restaurants or hotels and making a reservation.

For example, while pressing and holding the Bixby key, say “Call mom”, and then release your

finger from the Bixby key. Bixby will now make a call to the contact saved as mom.

Viewing more ways to use Bixby

To view more ways to use Bixby, press the Bixby key and swipe to the left on the screen.

You can check out services supported by Bixby and examples of commands.

Some features may not be available depending on the region or service provider.

https://www.mobile-manuals.com/

Apps and features

Additional Bixby functions

Checking what Bixby understood

You can check how Bixby understood what you said. If Bixby understood your intention

differently, you can let Bixby know the correct meaning.

Drag Bixby’s answer area downwards. What Bixby understood and any used services will

appear. If Bixby misunderstood your intention, edit the content and change the app or

service to use.

https://www.mobile-manuals.com/

Apps and features

Using quick commands

You can add quick commands so that you can give commands more quickly and easily. You

can also give multiple commands together by adding them to a quick command.

1 Press the Bixby key and tap

→

Quick commands

→

2 Tap

Quick command word or phrase

and enter a quick command name.

3 Tap

Add a command

and select a method you want.

•

Select a command

: Select one from the commands list.

•

Say a command

: Say your command.

•

Type a command

: Type your command.

4 Select or enter a command that Bixby will perform.

To add additional commands, tap

Add a command

5 Tap

Save

Now you can give multiple commands by saying the quick commands you added.

https://www.mobile-manuals.com/

Apps and features

Using earphones or a Bluetooth headset

Connect earphones or a Bluetooth headset to the device when your voice is not heard clearly

via the built-in microphone due to noisy environments. Press and hold the Call button on

earphones or a Bluetooth headset to start a conversation with Bixby.

This feature may not be available or its method of use may vary depending on the

earphones and Bluetooth headset.

Call button

https://www.mobile-manuals.com/

Apps and features

Customising the Bixby settings

Press the Bixby key and tap

→

Settings

•

Language and voice style

: Set the language to communicate with Bixby and set the

style of voice feedback. The selected language is applied only when you talk with Bixby.

Bixby is only available in some languages, and certain features may not be

available depending on your region. To see the list of supported languages, tap

Language

•

Voice response

: Change the voice feedback settings for Bixby.

•

Automatic listening

: Set Bixby to automatically listen when it asks a question so you

can respond without pressing the icon. This option is available only if you are using

headphones or Bluetooth audio, or start a conversation by saying “Hi, Bixby”.

•

Voice wake-up

: Set Bixby to wake up when it hears you say “Hi, Bixby”. You can also

change the settings for the voice wake-up feature.

•

Use while phone locked

: Set Bixby to complete some actions, such as making a call or

searching for nearby restaurants, while the device is locked.

•

Bixby dictation

: Set to use the dictation mode when you press and hold the Bixby key

while the Samsung keyboard is open.

•

Bixby key

: Select how many times you must press the Bixby key to open the Bixby

screen. You can also set the device to launch an app or execute a quick command with

the Bixby Key.

•

Marketing notifications

: Set to receive notifications about marketing information.

•

Privacy

: Set to use Bixby’s interactive and customised services to enhance your

experience.

•

About Bixby Voice

: View the Bixby version and legal information.

https://www.mobile-manuals.com/

Apps and features

Bixby Vision

Introduction

Bixby Vision is a service that provides various features based on image recognition.

You can use Bixby Vision to quickly search for information by recognising objects or your

current location. You can also experience the AR feature, which makes virtual images appear

on the preview screen.

Use a variety of useful Bixby Vision features.

Search for images.

Search for locations.

Experience the AR feature.

Extract or translate text.

•

To use this feature, the device must be connected to a Wi-Fi or mobile network.

•

To use some Bixby Vision features, you must sign in to your Samsung account.

•

The available features and search results may vary depending on the region or

service provider.

•

This feature may not be available or you may not get correct search results

depending on the image size, format, or resolution.

•

Samsung is not responsible for the product information provided by Bixby Vision.

https://www.mobile-manuals.com/

Apps and features

Launching Bixby Vision

Launch Bixby Vision using one of these methods.

•

In the

Camera

app, tap

Bixby Vision

•

In the

Gallery

app, select an image and tap .

•

In the

Internet

app, tap and hold an image and tap

Bixby Vision

•

If you added the Bixby Vision app icon to the Home screen and Apps screen, launch the

Bixby Vision

app.

Searching for similar images

Search for images similar to the recognised object online. You can view various images with

properties similar to the object, such as colour or shape.

For example, if you want to know the title of a photo or image, use the Bixby Vision

features. The device will search for and show you related information or images with similar

characteristics.

1 Launch the

Camera

app and tap

Bixby Vision

2 Tap

Lens

and keep the object within the screen to recognise it.

3 Select a search result with on it.

The similar images will appear.

Translating or extracting text

Recognise and show the translated text on the screen. You can also extract text from a

document or an image file.

For example, if you want to know what a sign says while travelling abroad, use the Bixby

Vision features. The device will translate the sign’s text into the language you select.

1 Launch the

Camera

app and tap

Bixby Vision

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Apps and features

2 Tap and keep the text within the screen to recognise it.

The translated text will appear on the screen.

•

To extract text, tap . You can share or save the extracted text.

•

To save the screen with the translated text as an image, tap . The screen will be

saved in

Gallery

•

To change the source or target language, tap the language settings panel at the top of

the screen.

Searching for places

Search for information about nearby places by recognising your current location. You can also

view deals available nearby.

For example, if you want to search for nearby stores having sales, use the Bixby Vision

features. The device will search for and show you the sales happening in the nearby stores.

1 Launch the

Camera

app and tap

Bixby Vision

2 Tap and point the camera towards the direction you want to search for places.

You can view basic information about nearby places.

•

If you want to search for places in another direction, point the camera towards the

direction.

•

To view available deals nearby, tap

Deals

•

You can view your current location and weather information. To view your current

location on the map, point the camera towards the ground. To view the current

weather information, point the camera towards the sky.

3 Select a search result on the screen.

The device will show the information of nearby places and deals.

https://www.mobile-manuals.com/

Apps and features

Experiencing various AR features

Various apps include the AR feature, which makes virtual images appear on the background

or person on the preview screen. You can conveniently experience products and view

information without visiting stores or trying them in person. Experience Bixby Vision’s fun and

useful AR feature.

Available apps may vary depending on the region or service provider.

1 Launch the

Camera

app and tap

Bixby Vision

2 Tap

Apps

and select the feature you want.

•

Home decor

: Arrange virtual furniture and appliances using the actual room.

•

Styling

: Try on pairs of virtual sunglasses. If you like a pair, you can instantly buy them

online.

•

Picture play

: View the trailers and details of movies after Bixby Vision recognises the

movie posters.

https://www.mobile-manuals.com/

Apps and features

Bixby Home

On the Bixby Home screen, you can view recommended services and information that Bixby

provides by analysing your usage patterns and your routine.

•

To view more content, connect to a Wi-Fi or mobile network.

•

To fully use this feature, you must sign in to your Samsung account.

Opening Bixby Home

1 On the Home screen, swipe to the right.

The Bixby Home screen will appear.

When launching this feature for the first time or after performing a data reset, follow the

on-screen instructions to complete the setup.

2 Swipe upwards or downwards to view recommended content.

Upcoming reminder

Access additional options.

Tags

Edit information.

Viewing photos or videos by category

You can view photos and videos by category.

Launch the

Gallery

app, tap

Pictures

Albums

, and then drag the list downwards to select a

category.

•

Videos

: View the videos saved in your device.

•

Favourites

: View your favourite photos and videos.

•

Locations

: View photos and videos taken in the same location.

•

Suggested

: View recommended content.

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126

Viewing albums

You can view your images and videos sorted by folders or albums. The movies, animated GIFs,

or collages that you have created will also be sorted in your folders on the albums list.

Launch the

Gallery

app, tap

Albums

, and then select an album.

Hiding albums

You can hide albums.

You cannot hide albums created by default, such as the

Camera

and

Screenshots

albums.

1 Launch the

Gallery

app and tap

Albums

2 Tap

→

Hide or unhide albums

3 Tap an album switch to hide.

Viewing stories

When you capture or save images and videos, the device will read their date and location

tags, sort the images and videos, and then create stories. To create stories automatically, you

must capture or save multiple images and videos.

Launch the

Gallery

app, tap

Stories

, and then select a story.

Creating stories

Create stories with various themes.

1 Launch the

Gallery

app and tap

Stories

2 Tap

→

Create story

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Apps and features

127

3 Enter a title for the story and tap

Create

4 Tick images or videos to include in the story and tap

Done

To add images or videos to a story, select a story and tap

→

Add

To remove images or videos from a story, select a story, tap

→

Edit

, tick images or videos to

remove, and then tap

Remove from story

Deleting stories

1 Launch the

Gallery

app and tap

Stories

2 Tap and hold a story to delete, and tap

Delete

Syncing images and videos

When you sync your

Gallery

app with Samsung Cloud, photos and videos you take will also

be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your

Gallery

app and from other devices.

Launch the

Gallery

app, tap

→

Settings

, and then tap the

Sync with Samsung Cloud

switch to activate it. The

Gallery

app and Samsung Cloud will be synced.

Deleting images or videos

1 Launch the

Gallery

app.

2 Select an image or a video to delete.

To delete multiple files, tap and hold a file to delete on the list and tick more files to

delete.

3 Tap or

Delete

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128

Using the recycle bin feature

You can keep the deleted images and videos in the recycle bin. The files will be deleted after a

certain period.

Launch the

Gallery

app, tap

→

Settings

, and then tap the

Recycle bin

switch to activate it.

To view files in the recycle bin, launch the

Gallery

app and tap

→

Recycle bin

AR Emoji

Introduction

Create a My Emoji that looks just like you, and take photos and record videos using My Emojis,

character Emojis, or stickers.

You can customise My Emoji’s features, such as the face shape or hairstyle, and decorate My

Emoji with various accessories. You can also express yourself in fun ways using My Emoji

stickers during a conversation.

My Emojis StickersCharacter Emojis

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Apps and features

129

Creating My Emoji

Make a My Emoji that looks like you. My Emoji stickers with various expressions will be

automatically generated.

1 Launch the

Camera

app and tap

AR Emoji

→

Create My Emoji

2 Align your face on the screen and tap to take a photo.

3 Select My Emoji’s gender and age range and tap

4 Decorate a My Emoji and tap

5 Tap

Done

The My Emoji and My Emoji stickers are now created. You can view My Emoji stickers on

the My Emoji home screen. Refer to My Emoji stickers for more information.

Create My

Emoji.

You can use the

AR Emoji

feature in both the front and rear cameras. If you are using

the rear camera, it will automatically switch to the front camera. To switch between

cameras, swipe upwards or downwards on the preview screen.

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130

Deleting My Emoji

Launch the

Camera

app and tap

AR Emoji

. Tap and hold the My Emoji that you want to

delete and tap . The My Emoji and My Emoji stickers will be deleted.

Customising My Emoji

Edit or decorate a My Emoji on the My Emoji home screen after downloading various items

from AR World. You can also add My Emoji stickers.

Available options may vary depending on the region or service provider.

My Emoji home screen

Launch the

Camera

app and tap

AR Emoji

→

. My Emoji home screen will appear.

Select a My Emoji to edit.

Change the My Emoji home

screen's background.

Edit the My Emoji.

Capture the current screen.

Download items from AR World.

Create stickers.

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Apps and features

131

Editing My Emoji

Edit a My Emoji or change the background of the My Emoji home screen.

On the My Emoji home screen, tap

Edit

Background

Downloading items from AR World

Decorate a My Emoji after downloading items, such as clothes or accessories, from AR World.

On the My Emoji home screen, tap

Store

and download the items you want. You can view the

downloaded items on the My Emoji editing screen.

My Emoji stickers

Create your own stickers with My Emoji expressions and actions. You can use My Emoji

stickers when sending messages or on a social network.

Viewing My Emoji stickers

On the My Emoji home screen, tap

Stickers

. Then, you can view My Emoji stickers.

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Apps and features

132

Adding stickers

On the My Emoji home screen, tap

Stickers

→

Add new stickers

, tick the stickers you want,

and then tap

Add

. The sticker will be added and you can use it during a conversation via

messages or on a social network.

Creating your own stickers

Create My Emoji stickers how you want.

1 On the My Emoji home screen, tap

Stickers

→

Make custom stickers

2 Edit stickers how you want.

•

: Select an expression.

•

: Select an action.

•

: Add stickers.

•

: Enter text.

•

: Select the sticker’s background.

3 Tap

Save

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Apps and features

133

Using My Emoji stickers in chats

You can use My Emoji stickers during a conversation via messages or on a social network. The

following actions are an example of using My Emoji stickers in the

Messages

app.

1 While composing a message in the

Messages

app, tap on the Samsung keyboard.

2 Tap the My Emoji icon.

3 Select one of the My Emoji stickers.

The My Emoji sticker will be inserted.

My Emoji icon

Deleting My Emoji stickers

On the Samsung keyboard, tap and tap at the bottom of the keyboard. Select the My

Emoji stickers you want to delete and tap

Delete

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Apps and features

134

Capturing photos or videos with My Emoji

Create fun photos or videos with My Emoji using various shooting modes.

Basic Mask Mini motion

1 Launch the

Camera

app and tap

AR Emoji

2 Select a My Emoji you want to use.

My Emoji

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Apps and features

135

3 Select the mode you want to use.

•

(

Basic

): My Emoji mimics your expressions.

•

(

Mask

): My Emoji’s face appears over your face so it looks like you are wearing a

mask.

•

(

Mini motion

): My Emoji mimics your body movements.

4 Tap to take a photo, or swipe to the left on the preview screen and tap to record a

video.

You can view and share the photos and videos that you have captured in

Gallery

Capturing photos or videos with character Emojis or stickers

Character Emojis mimic your expressions. You can also apply sticker effects that follow your

face.

1 Launch the

Camera

app and tap

AR Emoji

2 Select a character Emoji, or tap

Stickers

and select a sticker you want to use.

Stickers

Character Emoji

3 Tap to take a photo, or swipe to the left on the preview screen and tap to record a

video.

You can view and share the photos and videos that you have captured in

Gallery

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Apps and features

136

Always On Display

You can view information, such as the clock or calendar, or control music playback on the

screen when it is turned off.

You can also check notifications for new messages or missed calls.

The brightness of the Always On Display may change automatically depending on

the lighting conditions.

Setting how to display the Always On Display

You can select how to display the Always On Display. The Always On Display can be set to

appear continuously or only appear when tapping the screen while it is turned off. Also, you

can set the time to display the Always On Display.

Launch the

Settings

app, tap

Lock screen

→

Always On Display

→

Display mode

, and then

select a mode you want.

•

Tap to show

: The Always On Display appears for 30 seconds when you tap the screen.

•

Show always

: The Always On Display continuously appears.

•

Show as scheduled

: The Always On Display appears during the time you set. Tap

Set

schedule

to set the start and end time.

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Apps and features

137

Opening notifications on the Always On Display

When you receive message, missed call, or app notifications, notification icons will appear on

the Always On Display. Double-tap a notification icon to view its notification.

If the screen is locked, you must unlock it to view notifications.

Controlling music playback on the Always On Display

You can control music playback on the Always On Display.

1 Launch the

Settings

app, tap

Lock screen

→

FaceWidgets

, and then tap the

Music

switch to activate it.

2 To control music playback on the Always On Display, double-tap the clock.

3 Swipe to the left or right on the clock to move to the music controller.

4 Tap the icons to control the playback.

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Apps and features

138

Displaying an image to the Always On Display

You can display an image on the Always On Display. You can also display an animated GIF.

1 Launch the

Settings

app

→

Lock screen

→

Clock style

→

Always On Display

2 Drag the types list to the left and select the type with an image on it.

3 Tap and select an image.

To insert an animated GIF, tap

GIF

and select a file.

4 Tap

Done

Deactivating the Always On Display feature

Launch the

Settings

app, tap

Lock screen

, and then tap the

Always On Display

switch to

deactivate it.

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Apps and features

139

Edge screen

Introduction

You can quickly access your favourite apps and features from the Edge panels.

Using the Edge panels

Drag the Edge panel handle towards the centre of the screen.

If the Edge panel handle is not visible, launch the

Settings

app, tap

Display

→

Edge screen

and then tap the

Edge panels

switch to activate it.

Edge panel handle

Edge panel

settings

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Apps and features

140

Editing the Edge panels

Select panels to display on the Edge screen or edit them.

1 Drag the Edge panel handle towards the centre of the screen.

2 Tap to open the Edge panel settings screen.

3 Tick Edge panels to display.

•

To edit a panel, tap

Edit

•

To download additional panels, tap

→

Galaxy Store

•

To rearrange the panels, tap

→

Reorder

and drag to another location.

Setting the Edge panel handle

You can change the location, size, transparency, or vibration settings of the handle.

Drag the Edge panel handle towards the centre of the screen. Then, tap

→

Edge

panel handle

Apps edge

Quickly launch frequently used apps.

1 Drag the Edge panel handle towards the centre of the screen.

2 On the Apps edge panel, select an app to launch it.

Editing the Apps edge panel

•

To add an app, tap on the panel and tap an app from the apps list.

•

To create a folder on the panel, tap on the panel, tap and hold an app from the apps

list, and then drag it over another app on the Apps edge panel.

•

To delete an app, tap and hold an app on the panel and drag it to

Remove

at the top of

the panel.

•

To change the order of apps, tap and hold an app and drag it to another location.

You can also edit the Apps edge panel by tapping

Edit

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Apps and features

141

Adding app pairs

Add two frequently used apps, such as a video player and a messenger app, to the Apps edge

panel to launch them together in the split screen view with a single tap. For more information

about the split screen view, refer to Split screen view.

1 Drag the Edge panel handle towards the centre of the screen.

2 On the Apps edge panel, tap

→

Create App pair

3 Select two apps from the list.

The first app will appear at the top and the second app will appear at the bottom when

opened in the split screen view.

4 Tap

Done

Edge lighting

You can set the device to light up the edges of the screen and display a pop-up window when

you receive notifications, such as new messages.

When a pop-up window appears while using an app, drag the window downwards to quickly

view the content and perform available actions.

Managing notifications to display as the edge lighting

1 Launch the

Settings

app, tap

Display

→

Edge screen

→

Edge lighting

, and then tap the

switch to activate it.

2 Tap

Manage notifications

and tap the switches next to apps to receive notifications as

the edge lighting.

Some notifications may not display as the edge lighting depending on notification

types.

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Apps and features

142

Viewing notifications via the pop-up window

When you receive a notification with edge lighting, you can quickly view its content and

perform available actions by opening the pop-up window. For example, if you receive a

message while watching a video or playing a game, you can view the message and reply to it

without switching the screen.

When you receive a notification with edge lighting while using an app, drag the notification

downwards.

This feature is only available to apps that support the Multi window and edge lighting

features. To view supported apps, launch the

Settings

app, tap

Display

→

Edge

screen

→

Edge lighting

→

Manage notifications

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Multi window

Introduction

Multi window lets you run two apps at the same time in the split screen view. You can also run

multiple apps at the same time in the pop-up view.

Some apps may not support this feature.

Split screen view Pop-up view

Split screen view

1 Tap the Recents button to open the list of recently used apps.

2 Swipe to the left or right, tap an app’s icon, and then tap

Open in split screen view

The selected app will launch in the upper window.

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3 On the lower window, swipe left or right to select another app to launch.

To launch apps not on the list of recently used apps, tap the Home button or Back button

and select an app.

Adjusting the window size

Drag the bar between the app windows up or down to adjust the size of the windows.

When you drag the bar between the app windows to the top or bottom edge of the screen,

the window will be maximised.

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Pop-up view

1 Tap the Recents button to open the list of recently used apps.

2 Swipe to the left or right, tap an app’s icon, and then tap

Open in pop-up view

The app screen will appear in the pop-up view.

Minimise the

window.

Close the app.

Maximise the

window.

Adjust the

transparency

level.

Moving pop-up windows

To move a pop-up window, tap the window’s toolbar and drag it to a new location.

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Samsung Pay

Introduction

quickly and securely. Samsung Pay supports magnetic secure transmission (MST) as well as

near field communication (NFC) to allow payment through standard credit card readers.

You can view more information, such as cards that support this feature at

www.samsung.com/samsung-pay.

•

To use this feature, you must sign in to your Samsung account and register your

biometric data. Refer to Samsung account and Fingerprint recognition for more

information.

•

To make payments with Samsung Pay, the device may be required a connection to

a Wi-Fi or mobile network depending on the region.

•

This app’s availability and supported features may vary depending on the region or

service provider.

•

The procedures for the initial setup and card registration may vary depending on

the region or service provider.

•

Magnetic secure transmission (MST) may not be supported depending on the

region.

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Setting up Samsung Pay

When running this app for the first time or restart it after performing a data reset, follow the

on-screen instructions to complete the initial setup.

1 Launch the

Samsung Pay

app.

2 Sign in to your Samsung account.

3 Read and agree to the terms and conditions.

4 Register your fingerprint to use when making payments.

5 Create a PIN to use when making payments.

This PIN will be used to verify various actions in Samsung Pay, such as making

payments and unlocking the app.

Registering cards

You can easily register cards by capturing their images with the camera.

You can check the cards that support this feature from the Samsung Pay website

(www.samsung.com/samsung-pay).

Launch the

Samsung Pay

app, tap

Add

, and then follow the on-screen instructions to

complete your card registration.

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Making payments

1 Tap and hold a card image at the bottom of the screen and drag it upwards.

Alternatively, launch the

Samsung Pay

app.

2 On the cards list, swipe to the left or right and select a card to use.

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3 Scan your fingerprint.

Alternatively, enter the payment PIN you set when setting up the Samsung Pay.

4 Touch the back of your device to the card reader.

When the card reader recognises the card information, the payment will be processed.

•

Payments may not be processed depending on your network connection.

•

The verification method for payments may vary depending on the card readers.

Cancelling payments

You can cancel payments by visiting the place where you made them.

On the cards list, swipe to the left or right to select the card you used. Follow the on-screen

instructions to complete payment cancellation.

Samsung Health

Introduction

Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your

progress, and keep track of your overall wellness and fitness. You can also compare your step

count records with other Samsung Health users, compete with your friends, and view health

tips.

Using Samsung Health

Launch the

Samsung Health

app. When running this app for the first time or restart it after

performing a data reset, follow the on-screen instructions to complete the setup.

Some features may not be available depending on the region.

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To add items to the Samsung Health home screen, tap

→

Manage items

, and then select

items.

View and manage trackers.

View health tips.

Monitor your health and fitness.

Compare your step count

records with other Samsung

Health users or compete with

your friends.

Together

Together allows you to set up step count goals and compete with your friends. You can

invite friends to walk together, set target step counts, compete in challenges, and view your

ranking.

On the Samsung Health home screen, tap

Together

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Steps

The device counts the number of steps you take and measures the distance travelled.

On the Samsung Health home screen, tap the steps tracker.

Target

Current step total

•

You may experience a brief delay while the steps tracker monitors your steps and

then displays your step count. You may also experience a brief delay before the

pop-up window indicates that your goal has been reached.

•

If you use the steps tracker while travelling by car or train, vibration may affect your

step count.

•

You can check your current steps on the notification panel. To turn off notifications,

on the Samsung Health home screen, tap

→

Settings

→

Notifications

, and then

tap the

Current steps

switch under

Ongoing

to deactivate it. Alternatively, open

the notification panel, tap and hold the notification, and then tap the switch to

deactivate it.

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Heart rate (Galaxy S10+, S10)

Measure and record your heart rate.

The heart rate tracker is intended for fitness and informational purposes only and is

not intended for use in the diagnosis of disease or other conditions, or in the cure,

mitigation, treatment, or prevention of disease.

Be aware of following conditions before measuring your heart rate:

•

Rest for 5 minutes before taking measurements.

•

If the measurement is very different from the expected heart rate, rest for 30 minutes and

then measure it again.

•

During winter or in cold weather, keep yourself warm when measuring your heart rate.

•

Smoking or consuming alcohol before taking measurements may cause your heart rate

to be different from your normal heart rate.

•

Do not talk, yawn, or breathe deeply while taking heart rate measurements. Doing so

may cause your heart rate to be recorded inaccurately.

•

Heart rate measurements may vary depending on the measurement method and the

environment they are taken in.

•

If the heart rate sensor is not working, clean the sensor and place your finger on the

centre of the sensor. If the heart rate sensor continues to have the same problem, visit a

Samsung Service Centre.

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1 On the Samsung Health home screen, tap

Measure

on the heart rate tracker to start

measuring your heart rate.

2 Place your finger on the heart rate sensor on the back of the device.

3 After a moment, your current heart rate will be displayed on the screen. Remove your

finger from the sensor.

Your current heart rate

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Additional information

•

Samsung Health is intended for fitness and wellness purposes only and is not intended

for use in the diagnosis of disease or other conditions, or in the cure, mitigation,

treatment, or prevention of disease.

•

The available functions, features and addable applications for Samsung Health may vary

from country to country due to different local laws and regulations. You should check the

features and applications available in your specific region before use.

•

Samsung Health applications and its service can be changed or discontinued without

prior notice.

•

The purpose for data collection is limited to providing the service that you have

requested, including providing additional information to enhance your wellness, sync

data, data analysis and statistics or to develop and provide better services. (But if you sign

in to your Samsung account from Samsung Health, your data may be saved on the server

for data backup purposes.) Personal information may be stored until the completion of

such purposes. You can delete personal data stored by Samsung Health by using the

Erase personal data option in the Settings menu. To delete any data you have shared with

social networks or transferred to storage devices, you must delete them separately.

•

You may share and/or sync your data with additional Samsung services or compatible

third party services that you select, as well as with any of your other connected devices.

Access to Samsung Health information by such additional services or third party devices

will only be permitted with your express approval.

•

You assume full responsibility for the inappropriate use of data shared on social networks

or transmitted to others. Use caution when sharing your personal data with others.

•

If you use a wireless connection, such as Bluetooth, the device may be affected by

electronic interference from other devices. Avoid using the device near other devices that

transmit radio waves.

•

Please read Terms and Conditions and Privacy Policy of Samsung Health carefully before

using it.

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Galaxy Wearable

Galaxy Wearable is an app that allows you to manage your wearable devices. When you

connect your device to the wearable device, you can customise the wearable device’s settings

and apps.

Launch the

Galaxy Wearable

app.

Tap

Start the journey

to connect your device to the wearable device. Follow the on-screen

instructions to finish the setup. Refer to the wearable device’s user manual for more

information about how to connect and use the wearable device with your device.

Samsung Members

offers support services to customers, such as device problem diagnosis,

and lets users submit questions and error reports. You can also share information with others

in the Galaxy users’ community or view the latest Galaxy news and tips.

Samsung Members

can help you solve any problems you might encounter while using your device.

Additional options

Send feedback.

•

This app’s availability and supported features may vary depending on the region or

service provider.

•

To submit your feedback or post your comments, you must sign in to your

Samsung account. Refer to Samsung account for more information.

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Samsung Notes

Create notes by entering text from the keyboard or by handwriting or drawing on the screen.

You can also insert images or voice recordings into your notes.

Creating notes

1 Launch the

Samsung Notes

app and tap .

2 Select an input method from the toolbar at the top of the screen and compose a note.

Enter text using the keyboard.

Write or draw with pens.

Paint with brushes.

Insert an image or a voice

recording.

3 When you are finished composing the note, tap

Save

Deleting notes

1 Launch the

Samsung Notes

app.

2 Tap and hold a note to delete.

To delete multiple notes, tick more notes to delete.

3 Tap

Delete

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Calendar

Manage your schedule by entering upcoming events or reminders in your planner.

Creating events

1 Launch the

Calendar

app and tap or double-tap a date.

If the date already has saved events or tasks in it, tap the date and tap .

2 Enter event details.

Select a calendar to save the

event to.

Enter the location.

Add a note.

Set an alarm.

Enter a title.

Select a sticker to display with

the event.

Set the duration.

Add more details.

Change the event's colour.

3 Tap

Save

to save the event.

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Creating reminders

You can create tasks as reminders and receive notifications at the preset time or location for

each reminder. Launch the

Calendar

app and tap

→

Reminder

. The

Reminder

app will

launch. Refer to Reminder for more information.

Syncing events with your accounts

1 Launch the

Settings

app, tap

Accounts and backup

→

Accounts

, and then select the

account to sync with.

2 Tap

Sync account

and tap the

Calendar

switch to activate it.

For the Samsung account, tap

→

Sync settings

and tap the

Calendar

switch to activate

it.

To add accounts to sync with, launch the

Calendar

app and tap

→

Add new

account

. Then, select an account to sync with and sign in. When an account is added, it will

appear on the list.

Voice Recorder

Introduction

Use different recording modes for various situations. The device can convert your voice to text

and distinguish between sound sources.

Making voice recordings

1 Launch the

Voice Recorder

app.

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2 Tap to start recording. Speak into the microphone.

•

Tap to pause recording.

•

While making a voice recording, tap

BOOKMARK

to insert a bookmark.

Change the recording mode.

Start recording.

3 Tap to finish recording.

4 Enter a file name and tap

Save

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Changing the recording mode

Launch the

Voice Recorder

app.

Select a mode from the top of the voice recorder screen.

•

Standard

: This is the normal recording mode.

•

Interview

: The device records sound from the top and the bottom of the device at a high

volume while reducing the volume of sound from the sides.

•

Speech-to-text

: The device records your voice and simultaneously converts it to

on-screen text. For best results, keep the device near your mouth and speak loudly and

clearly in a quiet place.

If the voice memo system language does not match the language you are

speaking, the device will not recognise your voice. Before using this feature, tap

the current language to set the voice memo system language.

Playing selected voice recordings

When you review interview recordings, you can mute or unmute certain sound sources in the

recording.

1 Launch the

Voice Recorder

app.

2 Tap

List

and select a voice recording made in interview mode.

3 To mute certain sound sources, tap for the corresponding direction that sound is to

be muted.

The icon will change to and the sound will be muted.

Muted sound source

Unmuted sound source

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My Files

Access and manage various files stored in the device or in other locations, such as cloud

storage services.

Launch the

My Files

app.

View files that are stored in each storage.

To check for unnecessary data and free up the device’s storage, tap

→

Storage analysis

To search for files or folders, tap .

Clock

Introduction

Set alarms, check the current time in many cities around the world, time an event, or set a

specific duration.

Alarm

Launch the

Clock

app and tap

Alarm

Setting alarms

Tap in the alarms list, set an alarm time, select the days on which the alarm will repeat, set

other various alarm options, and then tap

Save

To open the keypad to enter an alarm time, tap the time input field.

To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.

Stopping alarms

Tap

Dismiss

to stop an alarm. If you have previously enabled the snooze option, tap

Snooze

to repeat the alarm after a specified length of time.

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Deleting alarms

Tap and hold an alarm, tick alarms to delete, and then tap

Delete

World Clock

Launch the

Clock

app and tap

World Clock

Creating clocks

Tap , enter a city name or select a city from the map, and then tap

Add

To use the time zone converter, tap

→

Time zone converter

Deleting clocks

Tap and hold a clock, tick clocks to delete, and then tap

Delete

Stopwatch

1 Launch the

Clock

app and tap

Stopwatch

2 Tap

Start

to time an event.

To record lap times while timing an event, tap

Lap

3 Tap

Stop

to stop timing.

•

To restart the timing, tap

Resume

•

To clear lap times, tap

Reset

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Timer

1 Launch the

Clock

app and tap

Timer

To add a frequently used timer, tap , set the duration and name, and then tap

Add

2 Set the duration and tap

Start

To open the keypad to enter the duration, tap the duration input field.

3 Tap

Dismiss

when the timer goes off.

Calculator

Perform simple or complex calculations.

Launch the

Calculator

app.

•

: View the calculation history. To clear the history, tap

Clear history

. To close the

calculation history panel, tap .

•

: Use the unit conversion tool. You can convert various values, such as area, length, or

temperature, into other units.

•

: Display the scientific calculator.

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Game Launcher

Introduction

Game Launcher gathers your games downloaded from

Play Store

and

Galaxy Store

into one

place for easy access. You can set the device to game mode to play games more easily.

View your gameplay

information.

Downloaded apps

Open games with or without

sound.

View tips.

Change the performance mode.

View more games and install

them.

Access additional options.

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Using Game Launcher

1 Launch the

Game Launcher

app.

Game Launcher

does not appear, launch the

Settings

app, tap

Advanced features

and then tap the

Game Launcher

switch to activate it.

2 Tap a game from the games list.

To find more games, drag the screen upwards.

Games downloaded from

Play Store

and

Galaxy Store

will be automatically shown

on the game launcher screen. If you cannot see your games, tap

→

Add apps

Removing a game from Game Launcher

Tap and hold a game and tap

Remove from Game Launcher

Changing the performance mode

You can change the game performance mode.

Launch the

Game Launcher

app, tap , and then drag the bar to select the mode you want.

•

Focus on power saving

: This saves battery power while playing games.

•

Balanced

: This balances the performance and the battery usage time.

•

Focus on performance

: This focuses on giving you the best possible performance while

playing games.

To change the settings for each game, tap the

Individual game settings

switch to activate it.

Battery power efficiency may vary by game.

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Using Game Tools

You can use various options on the Game Tools panel while playing a game. To open the

Game Tools panel, tap on the navigation bar. If the navigation bar is hidden, drag upwards

from the bottom of the screen to show it.

Available options may vary depending on the game.

•

Calls and notifications

: Set how to display incoming calls and notifications during

games. Refer to Setting how to display incoming calls and notifications during games for

more information.

•

Block during game

: Lock some features during games.

•

Advanced game features

: Set additional features.

•

Dolby Atmos for gaming

: Set realistic sound when you play games.

•

Navigation button lock

: Hide the buttons on the navigation bar. To display the buttons,

tap on the navigation bar.

•

Screen touch lock

: Lock the touchscreen while the game is being played. To unlock the

touchscreen, drag the lock icon in any direction.

•

Screenshot

: Capture screenshots.

•

Record

: Record your game sessions. To stop recording, tap on the navigation bar.

Setting how to display incoming calls and notifications during games

You can enjoy your games without being disturbed even when you receive a call or

notification.

Tap

→

Calls and notifications

and select an option to activate it.

•

Minimised caller notifications

: A small notification will appear at the top of the screen

when you receive a call during games.

•

Don’t display notifications

: Only display notifications from some apps or emergency

notifications during games.

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Launching apps in pop-up windows while playing games

You can launch apps in pop-up windows while playing a game.

Tap and select an app from the apps list.

To edit the apps list, tap .

Kids Home

Introduction

You can restrict children’s access to certain apps, set their usage times, and configure settings

to provide a fun and safe environment for children when they use the device.

Starting Kids Home

When starting Kids Home for the first time or after performing a data reset, follow the

on-screen instructions to complete the setup.

1 Open the notification panel, swipe downwards on the notification panel, and then tap

(

Kids Home

) to activate it.

2 Read the Kids Home intro page and tap

3 Create a PIN to use when using Kids Home.

If you have already set the screen lock method on your device, you can use the same lock

method for Kids Home without creating a new PIN.

The Kids Home screen will appear.

Your preset screen lock method or your created PIN will be used when activating the

Parental control

feature or closing Kids Home.

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Using Kids Home

Open the notification panel, swipe downwards on the notification panel, and then tap

(

Kids Home

) to activate it. The Kids Home screen will appear.

On the Kids Home screen, select the app you want to use.

Access additional options.

Available apps

Kids Gallery

Kids Phone

Kids Camera

Using parental control features

You can configure the settings for Kids Home and view the usage history.

On the Kids Home screen, tap

→

Parental control

and enter your unlock code.

•

Kid’s name

: Manage your child’s profile.

•

Set daily playtime

: Restrict the usage time for Kids Home.

•

Daily usage

: View the daily usage time of Kids Home.

•

Activity

: View the activity history of Kids Home.

•

Frequently contacted

: View the frequently used contacts in Kids Home.

•

My kid’s creations

: View the works created from the apps in Kids Home.

•

Allowed content

: Check the apps or content supported by Kids Home and add them.

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Closing Kids Home

To close Kids Home, tap the Back button or tap

→

Close Kids Home

, and then enter your

unlock code.

SmartThings

Introduction

Connect to nearby devices, such as Bluetooth headsets or other smartphones, easily and

quickly. You can also control and manage TVs, home appliances, and Internet of Things (IoT)

products with your smartphone.

You can add and manage devices by location and room. For example, add ‘home’ as a location

and manage devices by room, such as the living room and bedroom.

•

Connecting with nearby devices: Connect with nearby devices, such as Bluetooth

headsets or wearable devices, easily and quickly.

•

Registering and controlling home appliances, TVs, and IoT products: Register

smart refrigerators, washers, air conditioners, air purifiers, TVs, and Internet of Things

(IoT) products on your smartphone, and view their status or control them from your

smartphone’s screen.

•

Receiving notification: Receive notifications from connected devices on your

smartphone. For example, when the laundry is finished, you can receive a notification on

your smartphone.

•

To use SmartThings, your smartphone and other devices must be connected to a

Wi-Fi or mobile network.

•

To fully use SmartThings, you must sign in to your Samsung account.

•

The devices you can connect may vary depending on the region or service

provider.

•

Available features may differ depending on the connected device.

•

Connected devices’ own errors or defects are not covered by the Samsung

warranty. When errors or defects occur on the connected devices, contact the

device’s manufacturer.

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Connecting to nearby devices

Connect to nearby devices, such as Bluetooth headsets, easily and quickly.

Connection methods may vary depending on the type of connected devices or the

shared content.

1 Launch the

SmartThings

app.

2 Tap

→

Add device

→

Auto detect

3 Select a device from the list and connect to it by following the on-screen instructions.

Using home appliances, TVs, and IoT products

View the status of your smart appliances, TVs, and IoT products from your smartphone’s

screen. You can group devices by location and add rules to control the devices easily and

conveniently.

Connecting devices

1 Launch the

SmartThings

app.

2 Tap

→

Add device

3 Select a device type.

Or, tap

Auto detect

or to search for devices.

4 Follow the on-screen instructions to connect devices.

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Viewing and controlling connected devices

You can view and control the devices. For example, you can check the ingredients in your

refrigerator or adjust the TV volume.

1 Launch the

SmartThings

app.

The list of connected devices will appear.

2 View the status of devices on the list.

To control the devices, select a device. When the device controller supplied with the

selected device is downloaded, you can control the device.

Adding devices and scenes by locations

Add devices by locations, view the list of devices in a same location, and control them. You

can also add a scene to a location to control multiple devices at the same time.

Adding locations

1 Launch the

SmartThings

app and tap

→

Add new location

2 Enter the location name.

•

To set a location, tap

Geolocation

to select a location on the map and tap

Done

•

To add rooms to the location, tap

Rooms

, tick rooms you want to add, and then tap

Done

3 Tap

Done

Your location will be added.

To add devices to the location, tap

→

Add device

and follow the on-screen

instructions to register devices.

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Adding scenes

Add a scene and register devices to it to control multiple devices at the same time with a

single tap of a button or with a voice command.

1 Launch the

SmartThings

app.

2 Tap

→

and select a location.

3 Tap

→

Add scene

4 Enter the scene name.

5 Tap under

Add actions

to add actions to perform.

6 Tap

Save

Adding automations

You can also set an automation to operate devices automatically depending on the preset

time, the status of devices, and more.

For example, add an automation to turn on the audio automatically every day at 7:00 AM.

1 Launch the

SmartThings

app.

2 Tap

→

and select a location.

3 Tap

→

Add automation

4 Tap under

and set the activation conditions for the automation.

5 Tap under

Then

and set actions to perform.

6 Tap

Save

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Receiving notifications

You can receive notifications from connected devices on your smartphone. For example,

when the laundry is finished, you can receive a notification on your smartphone.

To set devices to receive notifications, launch the

SmartThings

app, tap

→

Notifications

, and then tap the switches next to the devices you want.

Sharing content

Share content by using various sharing options. The following actions are an example of

sharing images.

You may incur additional charges when sharing files via the mobile network.

1 Launch the

Gallery

app and select an image.

2 Tap and select a sharing method, such as message and email.

When you have a communication or sharing history, the people you contacted

will appear on the sharing options panel. To directly share content with them via

the corresponding app, select a person’s icon. If the feature is not activated, launch

the

Settings

app, tap

Advanced features

, and then tap the

Direct share

switch to

activate it.

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Using additional features

•

Share large files

: Share large files. Upload files to the Samsung storage server and share

them with others via a Web link. To use this feature, your phone number must be verified.

•

Smart View

: Share content with nearby devices via Wi-Fi Direct or Bluetooth, or with

SmartThings supported devices. You can also view your device’s displayed content on a

large screen by connecting your device to a screen mirroring-enabled TV or monitor.

When the image is sent to the recipients’ devices, a notification will appear on their devices.

Tap the notification to view or download the image.

Samsung DeX

Introduction

Samsung DeX is a service that allows you to use your smartphone like a computer by

connecting the smartphone to an external display, such as a TV or monitor. While using

Samsung DeX, you can simultaneously use your smartphone.

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You can connect your smartphone to an external display using an HDMI adaptor (USB Type-C

to HDMI) or DeX Pad. The following content is about how to use the HDMI adaptor.

HDMI adaptor

(USB Type-C to HDMI)

DeX Pad

•

All accessories are sold separately.

•

Use only official Samsung DeX supported accessories that are provided by

Samsung. Performance problems and malfunctions caused by using accessories

that are not officially supported are not covered by the warranty.

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Connecting devices and starting Samsung DeX

1 Connect an HDMI adaptor to your smartphone.

2 Connect an HDMI cable to the HDMI adaptor and to a TV or monitor’s HDMI port.

3 On your smartphone’s screen, tap

Continue

→

Start

Without changing your smartphone’s screen, the Samsung DeX screen will appear on the

connected TV or monitor.

HDMI cable

HDMI adaptor

(USB Type-C to HDMI)

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Controlling the Samsung DeX screen

Controlling with an external keyboard and mouse

You can use a wireless keyboard/mouse. Refer to the respective device’s manual for more

information.

•

You can set the mouse pointer to flow from the external display to the

smartphone’s screen. Launch the

Settings

app, select

Samsung DeX

→

Mouse/

trackpad

, and then select the

Flow pointer to phone screen

switch to activate it.

•

You can also use the external keyboard on the smartphone’s screen.

Using your smartphone as a touchpad

You can use your smartphone as a touchpad and operate it with your fingers.

On your smartphone, drag downwards from the top of the screen to open the notification

panel and tap

Use your phone as a touchpad

•

You can use the touchpad only when using Samsung DeX mode.

•

If your smartphone’s case has a front cover, open the front cover to use your

smartphone as a touchpad. If the front cover is closed, the touchpad may not work

properly.

•

If your smartphone’s screen turns off, press the Power key or double-tap the screen

to turn on the screen.

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Orienting the touchpad

When you are using your smartphone as a touchpad, you can use it in either the horizontal or

vertical alignment.

To rotate the touchpad, rotate the smartphone or double-tap .

Using your smartphone while using the touchpad

You can use apps on your smartphone even while it is being used as a touchpad.

On your smartphone, drag upwards from the bottom of the screen to show the navigation

bar. Then, tap the Home button to move to the Home screen, and select the apps you want to

use.

Using the screen keyboard

When you enter text to send messages, create notes, or perform other tasks, a screen

keyboard will appear automatically on your smartphone’s screen without connecting an

external keyboard.

If the keyboard does not appear, select on the quick access toolbar.

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Using Samsung DeX

Use your smartphone’s features in an interface environment similar to a computer. You can

multitask by running multiple apps simultaneously. You can also check your smartphone’s

notifications and status.

Samsung DeX

home screen

Apps button

Taskbar

Favourite apps

Status bar

Quick access

toolbar

•

When starting or ending Samsung DeX, running apps may be closed.

•

Some apps or features may not be available when using Samsung DeX.

•

To adjust the screen settings, use the connected TV or monitor’s display settings.

•

Sound will be played through the smartphone’s speaker. To change the default

audio output, launch the

Settings

app, select

Samsung DeX

, and then select the

Set default audio output

switch to activate it.

•

Favourite apps: Add frequently used apps to the Home screen and launch them quickly.

•

Apps button: View and run your smartphone’s apps.

•

Taskbar: View the apps that are currently running.

•

Status bar: View your smartphone’s notifications and status. Status icons may appear

differently depending on your smartphone’s status. When you select , the quick setting

buttons will appear. You can activate or deactivate certain smartphone features using the

quick setting buttons.

To switch to screen mirroring mode, select

→

Switch to Screen mirroring

•

Quick access toolbar: Use quick tools, such as screen keyboard, volume control, or search.

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Using the external display and smartphone simultaneously

While using Samsung DeX, you can use separate apps on the external display and your

smartphone simultaneously.

For example, while watching a video on the connected TV or monitor, you can create a note

on your smartphone.

On the connected TV or monitor, launch an app to run on the Samsung DeX screen. Then,

launch another app on your smartphone.

Locking the Samsung DeX screen

If you want to lock the external display and your smartphone’s screen while using Samsung

DeX, select on the quick access toolbar.

While using Samsung DeX, you cannot lock the external display and your

smartphone’s screen by pressing the Power key.

Enjoying games vividly on a large screen

Play your smartphone’s games on a large screen. On the connected TV or monitor, launch the

Game Launcher

app.

Ending Samsung DeX

When you disconnect your smartphone from the connected TV or monitor, Samsung DeX will

end.

Disconnect your smartphone from the HDMI adaptor.

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Google apps

Google provides entertainment, social network, and business apps. You may require a Google

account to access some apps.

To view more app information, access each app’s help menu.

Some apps may not be available or may be labelled differently depending on the

region or service provider.

Chrome

Search for information and browse webpages.

Gmail

Send or receive emails via the Google Mail service.

Maps

Find your location on the map, search the world map, and view location information for

various places around you.

Play Music

Discover, listen to, and share music on your device. You can upload music collections stored

on your device to the cloud and access them later.

Play Movies & TV

Purchase or rent videos, such as movies and TV programmes, from

Play Store

Drive

Store your content on the cloud, access it from anywhere, and share it with others.

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YouTube

Watch or create videos and share them with others.

Photos

Search for, manage, and edit all your photos and videos from various sources in one place.

Google

Search quickly for items on the Internet or your device.

Duo

Make a simple video call.

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Settings

Introduction

Customise device settings. You can make your device more personalised by configuring

various setting options.

Launch the

Settings

app.

To search for settings by entering keywords, tap .

Connections

Options

Change settings for various connections, such as the Wi-Fi feature and Bluetooth.

On the Settings screen, tap

Connections

•

Wi-Fi

: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or

other network devices. Refer to Wi-Fi for more information.

•

Bluetooth

: Use Bluetooth to exchange data or media files with other Bluetooth-enabled

devices. Refer to Bluetooth for more information.

•

Phone visibility

: Allow other devices to find your device to share content with you. When

this feature is activated, your device will be visible to other devices when they search for

available devices using their Transfer files to device option.

•

NFC and payment

: Set the device to allow you to read near field communication (NFC)

tags that contain information about products. You can also use this feature to make

payments and buy tickets for transportation or events after downloading the required

apps. Refer to NFC and payment for more information.

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•

Flight mode

: Set the device to disable all wireless functions on your device. You can use

only non-network services.

Follow the regulations provided by the airline and the instructions of aircraft

personnel. In cases where it is allowed to use the device, always use it in flight

mode.

•

Mobile networks

: Configure your mobile network settings.

•

Data usage

: Keep track of your data usage amount and customise the settings for the

limitation. Set the device to automatically disable the mobile data connection when the

amount of mobile data you have used reaches your specified limit.

You can also activate the data saver feature to prevent some apps running in the

background from sending or receiving data. Refer to Data saver for more information.

•

SIM card manager

(dual SIM models): Activate your SIM or USIM cards and customise the

SIM card settings. Refer to SIM card manager (dual SIM models) for more information.

•

Mobile Hotspot and Tethering

: Use the device as a mobile hotspot to share the

device’s mobile data connection with other devices when the network connection is not

available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot

and Tethering for more information.

•

More connection settings

: Customise settings to control other features. Refer to More

connection settings for more information.

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Wi-Fi

Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other

network devices.

Connecting to a Wi-Fi network

1 On the Settings screen, tap

Connections

→

Wi-Fi

and tap the switch to activate it.

2 Select a network from the Wi-Fi networks list.

Networks that require a password appear with a lock icon. Enter the password and tap

Connect

•

Once the device connects to a Wi-Fi network, the device will reconnect to that

network each time it is available without requiring a password. To prevent the

device connecting to the network automatically, select it from the list of networks

and tap

Forget

•

If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature

or the wireless router.

Wi-Fi Direct

Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.

1 On the Settings screen, tap

Connections

→

Wi-Fi

and tap the switch to activate it.

2 Tap

Wi-Fi Direct

The detected devices are listed.

If the device you want to connect to is not in the list, request that the device turns on its

Wi-Fi Direct feature.

3 Select a device to connect to.

The devices will be connected when the other device accepts the Wi-Fi Direct connection

request.

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Sending and receiving data

You can share data, such as contacts or media files, with other devices. The following actions

are an example of sending an image to another device.

1 Launch the

Gallery

app and select an image.

2 Tap

→

Wi-Fi Direct

and select a device to transfer the image to.

3 Accept the Wi-Fi Direct connection request on the other device.

If the devices are already connected, the image will be sent to the other device without

the connection request procedure.

Ending the device connection

1 On the Settings screen, tap

Connections

→

Wi-Fi

2 Tap

Wi-Fi Direct

The device displays the connected devices in the list.

3 Tap the device name to disconnect the devices.

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Bluetooth

Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.

•

Samsung is not responsible for the loss, interception, or misuse of data sent or

received via Bluetooth.

•

Always ensure that you share and receive data with devices that are trusted

and properly secured. If there are obstacles between the devices, the operating

distance may be reduced.

•

Some devices, especially those that are not tested or approved by the Bluetooth

SIG, may be incompatible with your device.

•

Do not use the Bluetooth feature for illegal purposes (for example, pirating copies

of files or illegally tapping communications for commercial purposes). Samsung is

not responsible for the repercussion of illegal use of the Bluetooth feature.

Pairing with other Bluetooth devices

1 On the Settings screen, tap

Connections

→

Bluetooth

and tap the switch to activate it.

The detected devices will be listed.

2 Select a device to pair with.

If the device you want to pair with is not on the list, set the device to enter Bluetooth

pairing mode. Refer to the other device’s user manuals.

Your device is visible to other devices while the Bluetooth settings screen is open.

3 Accept the Bluetooth connection request on your device to confirm.

The devices will be connected when the other device accepts the Bluetooth connection

request.

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Sending and receiving data

Many apps support data transfer via Bluetooth. You can share data, such as contacts or media

files, with other Bluetooth devices. The following actions are an example of sending an image

to another device.

1 Launch the

Gallery

app and select an image.

2 Tap

→

Bluetooth

and select a device to transfer the image to.

•

If your device has paired with the device before, tap the device name without

confirming the auto-generated passkey.

•

If the device you want to pair with is not in the list, request that the device turns on its

visibility option.

3 Accept the Bluetooth connection request on the other device.

Dual audio

You can connect up to two Bluetooth audio devices to your smartphone. Connect two

Bluetooth headsets or speakers to use them at the same time.

To use this feature, the Bluetooth audio devices you want to connect must support

the

Audio

feature.

1 On the Settings screen, tap

Connections

→

Bluetooth

and tap the switch to activate it.

The detected devices will be listed.

2 Tap

→

Advanced

, tap the

Dual audio

switch to activate it, and then tap the Back

button.

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3 Select a device to pair with.

If the device you want to pair with is not in the list, turn on its visibility option or enter

Bluetooth pairing mode on the device. Refer to the device’s user manuals for more

information.

4 Tap next to the connected device and tap the

Audio

switch to activate it.

5 Select another device from the list and activate its

Audio

feature.

Unpairing Bluetooth devices

1 On the Settings screen, tap

Connections

→

Bluetooth

The device displays the paired devices in the list.

2 Tap next to the device name to unpair.

3 Tap

Unpair

NFC and payment

Your device allows you to read near field communication (NFC) tags that contain information

about products. You can also use this feature to make payments and buy tickets for

transportation or events after downloading the required apps.

The device contains a built-in NFC antenna. Handle the device carefully to avoid

damaging the NFC antenna.

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Reading information from NFC tags

Use the NFC feature to read product information from NFC tags.

1 On the Settings screen, tap

Connections

and tap the

NFC and payment

switch to

activate it.

2 Place the NFC antenna area on the back of your device near an NFC tag.

The information from the tag appears.

Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will

not read NFC tags or receive data.

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Making payments with the NFC feature

Before you can use the NFC feature to make payments, you must register for the mobile

payment service. To register or get more information about the service, contact your service

provider.

1 On the Settings screen, tap

Connections

and tap the

NFC and payment

switch to

activate it.

2 Touch the NFC antenna area on the back of your device to the NFC card reader.

To set the default payment app, open the Settings screen and tap

Connections

→

NFC and

payment

→

Tap and pay

→

PAYMENT

, and then select an app.

The payment services list may not include all available payment apps.

Sending data with the NFC feature

Transfer data, such as images or contacts, with other devices by touching your device’s NFC

antenna to the other device’s NFC antenna.

1 On the Settings screen, tap

Connections

→

NFC and payment

and tap the switch to

activate it.

2 Tap the

Android Beam

switch to activate it.

3 Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.

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4 When

Touch to beam.

appears on the screen, tap your device’s screen to send the item.

If both devices try to send data simultaneously, the file transfer may fail.

Data saver

Reduce your data usage by preventing some apps running in the background from sending

or receiving data.

On the Settings screen, tap

Connections

→

Data usage

→

Data saver

and tap the switch to

activate it.

When the data saver feature is activated, the icon will appear on the status bar.

Data saver feature activated

To select apps to use data without restriction, tap

Allow app while Data saver on

and

select apps.

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Mobile data only apps

Select apps to always use the mobile data even when your device is connected to a Wi-Fi

network.

For example, you can set the device to use only mobile data for apps that you want to keep

secure or streaming apps that can be disconnected. Even if you do not deactivate the Wi-Fi

feature, the apps will launch using the mobile data.

On the Settings screen, tap

Connections

→

Data usage

→

Mobile data only apps

, tap the

switch to activate it, and then tap the switches next to the apps you want.

You may incur additional charges when using this feature.

SIM card manager (dual SIM models)

Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM

or USIM cards (dual SIM models) for more information.

On the Settings screen, tap

Connections

→

SIM card manager

•

Calls

: Select a SIM or USIM card for voice calls.

•

Text messages

: Select a SIM or USIM card for messaging.

•

Mobile data

: Select a SIM or USIM card for data services.

•

Confirm SIM card for calls

: Set the device to ask which SIM or USIM card to use for the

next call when you make a call without using your preferred SIM or USIM card for calls.

•

Dual SIM always on

: Set the device to allow incoming calls from the other SIM or USIM

card during a call.

When this feature is enabled, you may incur additional charges for call forwarding

depending on the region or service provider.

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Mobile Hotspot and Tethering

Use the device as a mobile hotspot to share the device’s mobile data connection with other

devices when the network connection is not available. Connections can be made via Wi-Fi,

USB, or Bluetooth.

On the Settings screen, tap

Connections

→

Mobile Hotspot and Tethering

You may incur additional charges when using this feature.

•

Mobile Hotspot

: Use the mobile hotspot to share the device’s mobile data connection

with computers or other devices.

•

Bluetooth tethering

: Use Bluetooth tethering to share the device’s mobile data

connection with computers or other devices via Bluetooth.

•

USB tethering

: Use USB tethering to share the device’s mobile data connection with

a computer via USB. When connected to a computer, the device is used as a wireless

modem for the computer.

Using the mobile hotspot

Use your device as a mobile hotspot to share your device’s mobile data connection with other

devices.

1 On the Settings screen, tap

Connections

→

Mobile Hotspot and Tethering

→

Mobile

Hotspot

2 Tap the switch to activate it.

The icon appears on the status bar. Other devices can find your device in the Wi-Fi

networks list.

To set a password for the mobile hotspot, tap

→

Configure Mobile Hotspot

and select

the level of security. Then, enter a password and tap

Save

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3 On the other device’s screen, search for and select your device from the Wi-Fi networks

list.

•

If the mobile hotspot is not found, on your device, tap

→

Configure Mobile

Hotspot

, tick

Show advanced options

, and then deselect

Hide my device

and

Use 5 GHz band when available

•

If the other device cannot connect to the mobile hotspot, on your device, tap

→

Allowed devices

and tap the

Allowed devices only

switch to deactivate it.

4 On the connected device, use the device’s mobile data connection to access the Internet.

More connection settings

Customise settings to control other connection features.

On the Settings screen, tap

Connections

→

More connection settings

•

Nearby device scanning

: Set the device to scan for nearby devices to connect to.

•

Printing

: Configure settings for printer plug-ins installed on the device. You can search

for available printers or add one manually to print files. Refer to Printing for more

information.

•

MirrorLink

: Use the MirrorLink feature to control your device’s MirrorLink apps on the

vehicle’s head unit monitor. Refer to MirrorLink for more information.

•

Download booster

: Set the device to download files larger than 30 MB, faster via Wi-Fi

and mobile networks simultaneously. Refer to Download booster for more information.

•

VPN

: Set up virtual networks (VPNs) on your device to connect to a school or company’s

private network.

•

Private DNS

: Set the device to use the security enhanced private DNS.

•

Ethernet

: When you connect an Ethernet adaptor, you can use a wired network and

configure network settings.

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Printing

Configure settings for printer plug-ins installed on the device. You can connect the device to a

printer via Wi-Fi or Wi-Fi Direct, and print images or documents.

Some printers may not be compatible with the device.

Adding printer plug-ins

Add printer plug-ins for printers you want to connect the device to.

1 On the Settings screen, tap

Connections

→

More connection settings

→

Printing

→

Download plugin

2 Search for a printer plug-in in

Play Store

3 Select a printer plug-in and install it.

4 Select the installed printer plug-in.

The device will automatically search for printers that are connected to the same Wi-Fi

network as your device.

5 Select a printer to add.

To add printers manually, tap

→

Add printer

Printing content

While viewing content, such as images or documents, access the options list, tap

→

All printers...

, and then select a printer.

Printing methods may vary depending on the content type.

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MirrorLink

You can display your device’s screen on the vehicle’s head unit monitor.

Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s

head unit monitor.

On the Settings screen, tap

Connections

→

More connection settings

→

MirrorLink

Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.

Connecting your device to a vehicle via MirrorLink

When using this feature for the first time, connect the device to a Wi-Fi or mobile network.

1 Pair your device with a vehicle via Bluetooth.

Refer to Pairing with other Bluetooth devices for more information.

2 Connect your device to the vehicle using a USB cable.

When they are connected, access your device’s MirrorLink apps on the head unit monitor.

Ending the MirrorLink connection

Unplug the USB cable from your device and the vehicle.

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Download booster

Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks

simultaneously. A stronger Wi-Fi signal will provide a faster download speed.

On the Settings screen, tap

Connections

→

More connection settings

→

Download

booster

•

This feature may not be supported by some devices.

•

You may incur additional charges when downloading files via the mobile network.

•

When you download large files, the device may heat up. If the device exceeds a set

temperature, the feature will turn off.

•

If network signals are unstable, the speed and performance of this feature may be

affected.

•

If the Wi-Fi and mobile network connections have significantly different data

transfer speeds, the device may use only the fastest connection.

•

This feature supports Hypertext Transmission Protocol (HTTP) 1.1 and Hypertext

Transmission Protocol Secure (HTTPS). The feature cannot be used with other

protocols, such as FTP.

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Sounds and vibration

Options

Change settings for various sounds on the device.

On the Settings screen, tap

Sounds and vibration

•

Sound mode

: Set the device to use sound mode, vibration mode, or silent mode.

•

Vibrate while ringing

: Set the device to vibrate and play a ringtone for incoming calls.

•

Ringtone

: Change the call ringtone.

•

Vibration pattern

: Select a vibration pattern.

•

Notification sounds

: Change the notification sound.

•

Volume

: Adjust the volume level for call ringtones, music and videos, system sounds, and

notifications.

•

Vibration intensity

: Adjust the force of the vibration notification.

•

Use Volume keys for media

: Set the device to adjust the media volume level when you

press the Volume key.

•

System sounds and vibration

: Set the device to sound or vibrate for actions, such as

turning the screen on or off or controlling the touchscreen.

•

Advanced sound settings

: Optimise the settings for when media is being played. Refer

to Dolby Atmos (surround sound) or Separate app sound for more information.

Dolby Atmos (surround sound)

Select a surround sound mode optimised for various types of audio, such as movies, music,

and voice. With Dolby Atmos, you can experience moving audio sounds that flows all around

you.

On the Settings screen, tap

Sounds and vibration

→

Advanced sound settings

→

Sound

quality and effects

→

Dolby Atmos

, tap the switch to activate it, and then select a mode.

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Separate app sound

Set the device to play media sound from a specific app on the connected Bluetooth speaker

or headset separate from the sound of other apps.

For example, you can listen to the Navigation app through your device’s speaker while

listening to playback from the Music app through the vehicle’s Bluetooth speaker.

1 On the Settings screen, tap

Sounds and vibration

→

Advanced sound settings

→

Separate app sound

and tap the switch to activate it.

2 Select an app to play media sounds separately and tap the Back button.

3 Select a device for playing the selected app’s media sound.

Notifications

Change the notification settings.

On the Settings screen, tap

Notifications

•

App icon badges

: Change the settings for app icon badges.

•

Do not disturb

: Set the device to mute incoming calls, notification sounds, and media,

except for allowed exceptions.

•

Status bar

: Set the device to display only three recent notifications and whether to show

the remaining battery level in percentage on the status bar.

•

Recently sent

: View the apps that received recent notifications and change the

notification settings. To customise notification settings for more apps, tap

See all

→

All

and select an app from the apps list.

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Display

Options

Change the display and the Home screen settings.

On the Settings screen, tap

Display

•

Brightness

: Adjust the brightness of the display.

•

Adaptive brightness

: Set the device to keep track of your brightness adjustments and

apply them automatically in similar lighting conditions.

•

Blue light filter

: Activate the blue light filter and change the filter settings. Refer to Blue

light filter for more information.

•

Night mode

: Reduce eye strain by applying the dark theme when using the device at

night or in a dark place. Refer to Night mode for more information.

•

Screen mode

: Change the screen mode to adjust the display’s colour and contrast. Refer

to Changing the screen mode or adjusting the display colour for more information.

•

Font size and style

: Change the font size and style.

•

Screen zoom

: Change the screen zoom setting.

•

Screen resolution

: Change the screen resolution. Refer to Screen resolution (Galaxy

S10+, S10) for more information. (Galaxy S10+, S10)

•

Full screen apps

: Select apps to use with the full screen aspect ratio. You can also set the

device to hide the front camera from the screen.

•

Screen timeout

: Set the length of time the device waits before turning off the display’s

backlight.

•

Home screen

: Change the size of the grid to display more or fewer items on the Home

screen and more.

•

Edge screen

: Change the settings for the Edge screen. Refer to Edge screen for more

information.

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202

•

Easy mode

: Switch to easy mode to display larger icons and apply a simpler layout to the

Home screen.

•

Navigation bar

: Change the navigation bar settings. Refer to Navigation bar (soft

buttons) for more information.

•

Accidental touch protection

: Set the device to prevent the screen from detecting touch

input when it is in a dark place, such as a pocket or bag.

•

Touch sensitivity

: Increase the touch sensitivity of the screen for use with screen

protectors.

•

Screensaver

: Set the device to launch a screensaver when the device is charging. Refer to

Screensaver for more information.

Blue light filter

Reduce eye strain by limiting the amount of blue light emitted by the screen.

While you are watching HDR videos from HDR-exclusive video services, the blue light

filter may not be applied.

1 On the Settings screen, tap

Display

→

Blue light filter

and tap the

Turn on now

switch

to activate it.

2 Drag the adjustment bar to adjust the filter’s opacity.

3 To set the schedule to apply the blue light filter to the screen, tap the

Turn on as

scheduled

switch to activate it and select an option.

•

Sunset to sunrise

: Set the device to apply the blue light filter at night and turn it off in

the morning based on your current location.

•

Custom schedule

: Set a specific time to apply the blue light filter.

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Night mode

Reduce eye strain by applying the dark theme when using the device at night or in a dark

place.

•

The dark theme may not be applied in some apps.

•

You can quickly activate or deactivate night mode on the notification panel. Open

the notification panel, swipe downwards on the notification panel, and then tap

(

Night mode

1 On the Settings screen, tap

Display

→

Night mode

and tap the

Turn on now

switch to

activate it.

2 To set the schedule to apply night mode to the screen, tap the

Turn on as scheduled

switch to activate it and select an option.

•

Sunset to sunrise

: Set the device to turn on night mode at night and turn it off in the

morning based on your current location.

•

Custom schedule

: Set a specific time to turn on and off night mode.

Changing the screen mode or adjusting the display colour

Change the screen mode or adjust the display colour to your preference.

Changing the screen mode

On the Settings screen, tap

Display

→

Screen mode

and select a mode you want.

•

Vivid

: This optimises the colour range, saturation, and sharpness of your display. You can

also adjust the display colour balance by colour value.

•

Natural

: This adjusts the screen to a natural tone.

•

You can adjust the display colour only in

Vivid

mode.

•

Vivid

mode may not be compatible with third-party apps.

•

You cannot change the screen mode while applying the blue light filter.

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Optimising the full screen colour balance

Optimise the display colour by adjusting the colour tones to your preference.

On the Settings screen, tap

Display

→

Screen mode

→

Vivid

and adjust the colour

adjustment bar under

White balance

When you drag the colour adjustment bar towards

Cool

, the blue colour tone will increase.

When you drag the bar towards

Warm

, the red colour tone will increase.

Adjusting the screen tone by colour value

Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually.

1 On the Settings screen, tap

Display

→

Screen mode

→

Vivid

2 Tap

Advanced settings

3 Adjust the

(Red),

(Green), or

(Blue) colour bar to your preference.

The screen tone screen will be adjusted.

Screen resolution (Galaxy S10+, S10)

Change the screen resolution. It is set to FHD+ by default. Higher resolutions make the

display more vivid, however they will consume more battery power.

1 On the Settings screen, tap

Display

→

Screen resolution

2 Select a resolution option and tap

Apply

Some currently running apps may close when you change the resolution.

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Screensaver

You can set to display images as a screensaver when the screen turns off automatically. The

screensaver will be displayed when the device is charging.

1 On the Settings screen, tap

Display

→

Screensaver

and tap the switch to activate it.

2 Select an option.

If you select

Photo Frame

Photos

, a slideshow with selected images will start. If you

select

Photo Table

, selected images will appear as small cards and overlap.

3 Tap to select albums for displaying images.

4 When you are finished, tap the Back button.

To preview the selected option, tap

Preview

When you tap the screen while your screensaver is displayed, the screen will turn on.

Wallpapers and themes

Change the wallpaper settings for the Home screen and the locked screen or apply various

themes to the device.

On the Settings screen, tap

Wallpapers and themes

•

Wallpapers

: Change the wallpaper settings for the Home screen and the locked screen.

•

Themes

: Change the device’s theme.

•

Icons

: Change the icon style.

•

AODs

: Select an image to display on the Always On Display.

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206

Lock screen

Options

Change the settings for the locked screen.

On the Settings screen, tap

Lock screen

The available options may vary depending on the screen lock method selected.

•

Screen lock type

: Change the screen lock method.

•

Smart Lock

: Set the device to unlock itself when trusted locations or devices are

detected. Refer to Smart Lock for more information.

•

Secure lock settings

: Change screen lock settings for the selected lock method.

•

Always On Display

: Set the device to display information while the screen is turned off.

Refer to Always On Display for more information.

•

Clock style

: Change the type and colour of the clock on the locked screen.

•

Roaming clock

: Change the clock to show both the local and home time zones on the

locked screen when roaming.

•

FaceWidgets

: Change the settings of the items displayed on the locked screen.

•

Contact information

: Set the device to show contact information, such as your email

address, on the locked screen.

•

Notifications

: Set how to show notifications on the locked screen.

•

App shortcuts

: Select apps to display shortcuts to them on the locked screen.

•

About Lock screen

: View the Locked screen version and legal information.

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Smart Lock

You can set the device to unlock itself and remain unlocked when trusted locations or devices

are detected.

For example, if you have set your home as a trusted location, when you get home your device

will detect the location and automatically unlock itself.

•

This feature will be available to use after you set a screen lock method.

•

If you do not use your device for four hours or when you turn on the device, you

must unlock the screen using the pattern, PIN, or password you set.

1 On the Settings screen, tap

Lock screen

→

Smart Lock

2 Unlock the screen using the preset screen lock method.

3 Select an option and follow the on-screen instructions to complete the setting.

Biometrics and security

Options

Change the settings for securing the device.

On the Settings screen, tap

Biometrics and security

•

Face recognition

: Set the device to unlock the screen by recognising your face. Refer to

Face recognition for more information.

•

Fingerprints

: Register your fingerprints to unlock the screen. Refer to Fingerprint

recognition for more information.

•

Biometrics preferences

: Change the settings for biometric data.

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208

•

Google Play Protect

: Set the device to check for harmful apps and behaviour and warn

about potential harm and remove them.

•

Find My Mobile

: Activate or deactivate the Find My Mobile feature. Access the Find My

Mobile website (findmymobile.samsung.com) to track and control your lost or stolen

device.

You can also allow the Google location service to provide more accurate information

about the location of your device.

•

Security update

: View the version of your device’s software and check for updates.

•

Samsung Pass

: Verify your identity easily and securely via your biometric data. Refer to

Samsung Pass for more information.

•

Install unknown apps

: Set the device to allow the installation of apps from unknown

sources.

•

Secure Folder

: Create a secure folder to protect your private content and apps from

others. Refer to Secure Folder for more information.

•

Encrypt SD card

: Set the device to encrypt files on a memory card.

If you reset your device to the factory defaults with this setting enabled, the

device will not be able to read your encrypted files. Disable this setting before

resetting the device.

•

Other security settings

: Configure additional security settings.

•

Location

: Change settings for location information permissions.

•

App permissions

: View the list of features and apps that have permission to use them.

You can also edit the permission settings.

•

Send diagnostic data

: Set the device to automatically send the device’s diagnostic and

usage information to Samsung.

•

Receive marketing information

: Set whether to receive Samsung marketing

information, such as special offers, membership benefits, and newsletters.

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209

Face recognition

You can set the device to unlock the screen by recognising your face.

•

If you use your face as a screen lock method, your face cannot be used to unlock

the screen for the first time after turning on the device. To use the device, you must

unlock the screen using the pattern, PIN, or password you set when registering the

face. Be careful not to forget your pattern, PIN, or password.

•

If you change the screen lock method to

Swipe

None

, which are not secure, all

of your biometric data will be deleted. If you want to use your biometric data in

apps or features, you must register your biometric data again.

Precautions for using face recognition

Before using the face recognition to unlock your device, keep the following precautions in

mind.

•

Your device could be unlocked by someone or something that looks like your image.

•

Face recognition is less secure than Pattern, PIN, or Password.

For better face recognition

Consider the following when using face recognition:

•

Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or

heavy makeup

•

Ensure that you are in a well-lit area and that the camera lens is clean when registering

•

Ensure your image is not blurry for better match results

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210

Registering your face

For better face registration, register your face indoors and out of direct sunlight.

1 On the Settings screen, tap

Biometrics and security

→

Face recognition

2 Unlock the screen using the preset screen lock method.

If you have not set a screen lock method, create one.

3 Read the on-screen instructions and tap

Continue

4 Select whether you are wearing glasses or not and tap

Continue

5 Hold the device with the screen facing towards you and look at the screen.

6 Position your face inside the frame on the screen.

The camera will scan your face.

When the useful face recognition screen appears, turn on a switch to activate a feature

and tap

If unlocking the screen with your face is not working properly, tap

Remove face data

to remove your registered face and register your face again.

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211

Deleting the registered face data

You can delete face data that you have registered.

1 On the Settings screen, tap

Biometrics and security

→

Face recognition

2 Unlock the screen using the preset screen lock method.

3 Tap

Remove face data

→

Remove

Once the registered face is deleted, all the related features will also be deactivated.

Unlocking the screen with your face

You can unlock the screen with your face instead of using a pattern, PIN, or password.

1 On the Settings screen, tap

Biometrics and security

→

Face recognition

2 Unlock the screen using the preset screen lock method.

3 Tap the

Face unlock

switch to activate it.

•

If you want to set the device to unlock the screen without swiping on the

locked screen after recognising your face, tap the

Stay on Lock screen

switch to

deactivate it.

•

If you want to reduce the possibility of recognising faces in photos or videos,

tap the

Faster recognition

switch to deactivate it. This may decrease the face

recognition speed.

•

If you want to increase the recognition rate in a dark place, tap the

Brighten screen

switch to activate it.

4 On the locked screen, look at the screen.

When your face is recognised, you can unlock the screen without using any additional

screen lock method. If your face is not recognised, use the preset screen lock method.

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212

Fingerprint recognition

In order for fingerprint recognition to function, your fingerprint information needs to be

registered and stored in your device. After registering, you can set the device to use your

fingerprint for the features below:

•

Screen lock

•

Secure Folder

•

This feature may not be available depending on the region or service provider.

•

Fingerprint recognition uses the unique characteristics of each fingerprint to

enhance the security of your device. The likelihood of the fingerprint sensor

confusing two different fingerprints is very low. However, in rare cases where

separate fingerprints are very similar the sensor may recognise them as identical.

•

If you use your fingerprint as a screen lock method, your fingerprint cannot be

used to unlock the screen for the first time after turning on the device. To use

the device, you must unlock the screen using the pattern, PIN, or password you

set when registering the fingerprint. Be careful not to forget your pattern, PIN, or

password.

•

If your fingerprint is not recognised, unlock the device using the pattern, PIN,

or password you set when registering the fingerprint, and then re-register your

fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to

use the device if you do not reset it. Samsung is not responsible for any data loss or

inconvenience caused by forgotten unlock codes.

•

If you change the screen lock method to

Swipe

None

, which are not secure, all

of your biometric data will be deleted. If you want to use your biometric data in

apps or features, you must register your biometric data again.

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213

For better fingerprint recognition

When you scan your fingerprints on the device, be aware of the following conditions that

may affect the feature’s performance:

•

The device may not recognise fingerprints that are affected by wrinkles or scars.

•

The device may not recognise fingerprints from small or thin fingers.

•

To improve recognition performance, register fingerprints of the hand used most often to

perform tasks on the device.

►

Galaxy S10+, S10:

•

Your device has a built-in fingerprint recognition sensor at the bottom centre of

the screen. Ensure that the screen protector or the touchscreen on the fingerprint

recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens,

and necklaces.

•

Ensure that the fingerprint recognition sensor area at the bottom centre of the screen

and your fingers are clean and dry.

•

If you bend your finger or use a fingertip, the device may not recognise your fingerprints.

Press the screen so that your fingertip spreads over the wide surface of the fingerprint

recognition area.

►

Galaxy S10e:

•

The Power key has a built-in fingerprint recognition sensor. Ensure that the fingerprint

recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and

necklaces.

•

Covering the fingerprint recognition sensor with protective films, stickers, or other

accessories may decrease the fingerprint recognition rate. If the fingerprint recognition

sensor is initially covered with a protective film, remove it before using the fingerprint

recognition sensor.

•

Ensure that the fingerprint recognition sensor and your fingers are clean and dry.

•

If you bend your finger or use a fingertip, the device may not recognise your fingerprints.

Make sure to cover the entire fingerprint recognition sensor with your finger.

•

In dry environments, static electricity can build up in the device. Avoid using this feature

in dry environments or before using the feature, discharge static electricity by touching a

metal object.

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214

Registering fingerprints

1 On the Settings screen, tap

Biometrics and security

→

Fingerprints

2 Unlock the screen using the preset screen lock method.

If you have not set a screen lock method, create one.

3 Read the on-screen instructions and tap

Continue

4 Register your fingerprint.

►

Galaxy S10+, S10: Place your finger on the fingerprint recognition sensor at the

bottom of the screen. After the device detects your finger, lift it up and place it on the

fingerprint recognition sensor again.

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215

►

Galaxy S10e: Place your finger on the Power key. After the device detects your finger,

lift it up and place it on the Power key again.

Repeat this action until the fingerprint is registered.

5 When you are finished registering your fingerprints, tap

Done

Checking registered fingerprints

You can check whether your fingerprint is registered by placing your finger on the fingerprint

recognition sensor.

1 On the Settings screen, tap

Biometrics and security

→

Fingerprints

2 Unlock the screen using the preset screen lock method.

3 Tap

Check added fingerprints

4 Place your finger on the fingerprint recognition sensor.

The recognition result will be displayed.

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216

Deleting registered fingerprints

You can delete registered fingerprints.

1 On the Settings screen, tap

Biometrics and security

→

Fingerprints

2 Unlock the screen using the preset screen lock method.

3 Select a fingerprint to delete and tap

Remove

Unlocking the screen with your fingerprints

You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.

1 On the Settings screen, tap

Biometrics and security

→

Fingerprints

2 Unlock the screen using the preset screen lock method.

3 Tap the

Fingerprint unlock

switch to activate it.

4 On the locked screen, place your finger on the fingerprint recognition sensor and scan

your fingerprint.

Changing the fingerprint recognition icon setting (Galaxy S10+, S10)

Set the device to show or hide the fingerprint recognition icon when you pick up your device

or tap on the screen while the screen is turned off.

1 On the Settings screen, tap

Biometrics and security

→

Fingerprints

2 Unlock the screen using the preset screen lock method.

3 Tap the

Show icon when screen is off

switch to activate or deactivate it.

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217

Samsung Pass

Samsung Pass allows you to sign in to your Samsung account, websites, or apps more easily

and securely via your biometric data rather than entering your login information. Also,

Samsung Pass allows you to enter the personal information, such as your address or payment

card information, more easily and quickly via your registered biometric data.

apps using the data via Samsung Pass.

•

To use this feature, your device must be connected to a Wi-Fi or mobile network.

•

To use this feature, you must sign in to your Samsung account. Refer to Samsung

account for more information.

•

The website sign-in feature is only available for websites that you access via the

Internet

app. Some websites may not support this feature.

•

Registered biometric data and saved payment card information are only saved to

your device and are not synced with other devices or servers.

Registering Samsung Pass

Before using Samsung Pass, register your biometric data to Samsung Pass.

1 On the Settings screen, tap

Biometrics and security

→

Samsung Pass

2 Read the on-screen instructions and tap

Sign-in

3 Enter your Samsung account ID and password and tap

4 Agree to the terms and conditions of Samsung Pass.

5 Enter your Samsung account password and tap

6 Tap

Fingerprints

and register your fingerprints.

Refer to Fingerprint recognition for more information.

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218

7 Scan your fingerprint and tap

to complete the Samsung Pass registration.

•

If the

Add Samsung Pass to Home screen

option is ticked, the Samsung Pass icon will

be added on the Home screen.

•

If the

Use Samsung Pass instead of Samsung account password

option is ticked,

you can use your registered biometric data to verify your identity instead of entering

the Samsung account password.

Verifying the Samsung account password

You can use your registered biometric data to verify your identity instead of entering your

Samsung account password when, for example, you purchase content from

Galaxy Store

1 On the Settings screen, tap

Biometrics and security

→

Samsung Pass

2 Unlock the screen using the preset screen lock method.

3 Tap

→

Settings

→

Samsung account

, and then tap the

Verify with Samsung Pass

switch to activate it.

Using Samsung Pass to sign in to websites

You can use Samsung Pass to easily sign in to websites that support ID and password autofill.

1 Open a website that you want to sign in to.

2 Enter your user name and password, and then tap the website’s sign in button.

3 When a pop-up window asking whether you want to save the sign-in information

appears, tick

and tap

Remember

You can now use the biometric data you registered to Samsung Pass when signing in to

the website.

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219

Using Samsung Pass to sign in to apps

You can use Samsung Pass to easily sign in to apps that support ID and password autofill.

1 Open an app that you want to sign in to.

2 Enter your user name and password, and then tap the app’s sign in button.

3 When a pop-up window asking whether you want to save the sign-in information

appears, tap

Save

You can now use the biometric data you registered to Samsung Pass when signing in to

the app.

Managing sign-in information

View the list of websites and apps you have set to use Samsung Pass and manage your sign-in

information.

1 On the Settings screen, tap

Biometrics and security

→

Samsung Pass

2 Unlock the screen using the preset screen lock method.

3 Tap

Sign-in

and select a website or app from the list.

4 Tap

Edit

and modify your ID, password, and the website’s or app’s name.

To delete the website or app, tap

Delete

Using Samsung Pass with websites and apps

When using websites or apps that support Samsung Pass, you can easily sign in with

Samsung Pass.

To see the list of websites and apps that support Samsung Pass, on the Settings screen, tap

Biometrics and security

→

Samsung Pass

, unlock the screen using your preset screen lock

method, and then tap

→

Partners

. If there are no websites or apps that support Samsung

Pass,

Partners

will not appear.

•

Available websites and apps may vary depending on the region or service provider.

•

Samsung is not responsible for any loss or inconvenience caused by signing in to

websites or apps via Samsung Pass.

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Settings

220

Entering your personal information automatically

You can use Samsung Pass to easily enter your address or payment card information on apps

that support personal information autofill.

1 On the Settings screen, tap

Biometrics and security

→

Samsung Pass

2 Unlock the screen using the preset screen lock method.

3 Tap

Autofill forms

and select

Add address

Add card

4 Enter the information and tap

Save

You can now use the biometric data you registered to Samsung Pass when entering the

personal information automatically on supported apps.

Deleting your Samsung Pass data

You can delete your biometric data, sign-in information, and app data registered to Samsung

Pass. Your agreement to the terms and conditions and your Samsung account will remain

active.

1 On the Settings screen, tap

Biometrics and security

→

Samsung Pass

2 Unlock the screen using the preset screen lock method.

3 Tap

→

Settings

→

Delete data

4 Enter your Samsung account password and tap

Your Samsung Pass data will be deleted.

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221

Secure Folder

Secure Folder protects your private content and apps, such as photos and contacts, from

being accessed by others. You can keep your private content and apps secure even when the

device is unlocked.

Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be

transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi

Direct. Attempting to customise the operating system or modifying software will

cause Secure Folder to be automatically locked and inaccessible. Before saving data in

Secure Folder, make sure to back up a copy of the data in another secure location.

To use Secure Folder, you must sign in to your Samsung account.

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222

Setting up Secure Folder

1 Launch the

Settings

app and tap

Biometrics and security

→

Secure Folder

2 Tap

Continue

3 Enter your Samsung account ID and password and tap

4 Select a lock method to use for Secure Folder and follow the on-screen instructions to

complete the setup.

To change the name or icon colour of Secure Folder, tap

→

Customise icon

•

When you launch the

Secure Folder

app, you must unlock the app using your

preset lock method.

•

If you forget your Secure Folder unlock code, you can reset it using your Samsung

account. Tap the button at the bottom of the locked screen, and enter your

Samsung account password.

Setting auto lock for Secure Folder

Set the device to automatically lock Secure Folder when it is not being used.

1 Launch the

Secure Folder

app and tap

→

Settings

→

Auto lock Secure Folder

2 Select a lock option.

To manually lock your Secure Folder, tap

→

Lock

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223

Moving content to Secure Folder

Move content, such as photos and contacts, to Secure Folder. The following actions are an

example of moving an image from the default storage to Secure Folder.

1 Launch the

Secure Folder

app and tap

Add files

2 Tap

Images

, tick images to move, and then tap

Done

3 Tap

Move

The selected items will be deleted from the original folder and moved to Secure Folder.

To copy items, tap

Copy

The method for moving content may vary depending on the content type.

Moving content from Secure Folder

Move content from Secure Folder to the corresponding app in the default storage. The

following actions are an example of moving an image from Secure Folder to the default

storage.

1 Launch the

Secure Folder

app and tap

Gallery

2 Select an image and tap

→

Move out of Secure Folder

The selected items will be moved to

Gallery

in the default storage.

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Settings

224

Adding apps

Add an app to use in Secure Folder.

1 Launch the

Secure Folder

app and tap

Add apps

2 Tick one or more apps installed on the device and tap

Add

To install apps from

Play Store

Galaxy Store

, tap

Download from Play Store

Download from Galaxy Store

Removing apps from Secure Folder

Tap and hold an app to delete, and tap

Uninstall

Adding accounts

Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure

Folder.

1 Launch the

Secure Folder

app and tap

→

Settings

→

Accounts

→

Add account

2 Select an account service.

3 Follow the on-screen instructions to complete the account setup.

Hiding Secure Folder

You can hide the Secure Folder shortcut from the Apps screen.

Launch the

Secure Folder

app, tap

→

Settings

, and then tap the

Show Secure Folder

switch to deactivate it.

Alternatively, drag the status bar downwards to open the notification panel. Then, swipe

downwards on the notification panel and tap

Secure Folder

to deactivate the feature.

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225

Backing up and restoring Secure Folder

Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account

and restore them later.

Backing up data

1 Launch the

Secure Folder

app and tap

→

Settings

→

Backup and restore

2 Tap

Add account

and sign in to your Samsung account.

3 Tap

Back up Secure Folder data

4 Tick items you want to back up and tap

Back up now

Data will be backed up to Samsung Cloud.

Restoring data

1 Launch the

Secure Folder

app and tap

→

Settings

→

Backup and restore

2 Tap

Restore

3 Tap to select a device to restore the data.

4 Select the data types you want to restore and tap

Restore now

Backed up data will be restored to your device.

Uninstalling Secure Folder

You can uninstall Secure Folder, including the content and apps in it.

Launch the

Secure Folder

app and tap

→

Settings

→

More settings

→

Uninstall

To back up content before uninstalling Secure Folder, tick

Move media files out of Secure

Folder

and tap

Uninstall

. To access data backed from Secure Folder, launch the

My Files

app

and tap

Internal storage

→

Secure Folder

Notes saved in

Samsung Notes

will not be backed up.

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226

Accounts and backup

Options

Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to

accounts, such as your Samsung account or Google account, or transfer data to or from other

devices via Smart Switch.

On the Settings screen, tap

Accounts and backup

•

Accounts

: Add your Samsung and Google accounts, or other accounts, to sync with.

•

Backup and restore

: Keep your personal information, app data, and settings safe on your

device. You can back up your sensitive information and access it later. You must sign in to

your Google or Samsung account to back up or restore data.

•

Samsung Cloud

: Manage the content that you want to store securely in Samsung Cloud.

Check the usage status of your Samsung Cloud storage, and sync, back up, and restore

your data. Refer to Samsung Cloud for more information.

•

Smart Switch

: Launch Smart Switch and transfer data from your previous device. Refer to

Transferring data from your previous device (Smart Switch) for more information.

Regularly back up your data to a safe location, such as Samsung Cloud or a computer,

so that you can restore it if the data is corrupted or lost due to an unintended factory

data reset.

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Samsung Cloud

Sync the data saved in your device, such as images and videos, with Samsung Cloud and

view the data you have saved on Samsung Cloud. You can also back up your device’s data to

Samsung Cloud and restore it later.

To use Samsung Cloud, you must sign in to your Samsung account.

Syncing data

You can sync data saved in your device, such as images, videos, and events, with Samsung

Cloud and access it from other devices.

1 On the Settings screen, tap

Accounts and backup

→

Samsung Cloud

2 Tap

→

Settings

→

Sync and auto backup settings

→

Sync

3 Tap the switches next to the items you want to sync with.

You can check the saved data or change the settings by tapping

Gallery

Other

synced data

, or

Samsung Cloud Drive

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228

Backing up data

You can back up your device’s data to Samsung Cloud.

1 On the Settings screen, tap

Accounts and backup

→

Samsung Cloud

→

Back up this

phone

2 Tick items you want to back up and tap

Back up

3 Tap

Done

•

Some data will not be backed up. To check which data will be backed up, on the

Settings screen, tap

Accounts and backup

→

Samsung Cloud

→

Back up this

phone

•

To view the backup data for other devices in your Samsung Cloud, on the Settings

screen, tap

Accounts and backup

→

Samsung Cloud

→

Restore data

→

, and

then select a device you want.

Restoring data

You can restore your backup data from Samsung Cloud to your device.

1 On the Settings screen, tap

Accounts and backup

→

Samsung Cloud

2 Tap

Restore data

→

and select a device you want.

3 Tick the data types you want to restore and tap

Restore

Google

Configure settings for some features provided by Google.

On the Settings screen, tap

Google

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Advanced features

Options

Activate advanced features and change the settings that control them.

On the Settings screen, tap

Advanced features

Excessive shaking or an impact to the device may cause an unintended input for

some features using sensors.

•

Bixby Routines

: Add routines to automate settings that you use repeatedly. The device

also suggests useful routines according to your frequent situations. Refer to Bixby

Routines for more information.

•

Smart pop-up view

: Select apps to view their notifications via pop-up windows. When

using this feature, you can quickly view the contents via pop-up windows by tapping the

icon on the screen.

This feature is only available in apps that support the Multi window feature.

•

Smart capture

: Set the device to capture the current screen and scrollable area, and crop

and share the screenshot immediately.

•

Direct share

: Set the device to display the people you contacted on the sharing options

panel to allow you to share content directly.

•

Reduce animations

: Set the device to reduce the screen effects of certain actions, such as

opening or closing apps.

•

Motions and gestures

: Activate the motion feature and configure settings. Refer to

Motions and gestures for more information.

•

Game Launcher

: Activate the Game Launcher. Refer to Game Launcher for more

information.

•

Dual Messenger

: Install the second app and use two separate accounts for the same

messenger app. Refer to Dual Messenger for more information.

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230

•

Video enhancer

: Enhance the image quality of your videos to enjoy brighter and more

vivid colours.

This feature may not be available in some apps.

•

Send SOS messages

: Set the device to send help messages by pressing the Power

key three times. You can also send sound recordings along with the message to the

recipients.

Bixby Routines

Bixby Routines are a service that automates settings you use repeatedly and suggests useful

features according to your frequent situations by learning your usage patterns.

For example, a ‘before bed’ routine that reflects your sleep patterns will turn on the blue light

filter and adjust the screen brightness for your comfort when you go to bed.

Adding routines

Add routines to use your device more conveniently. When you add a routine, you can set its

running condition to auto or manual.

Adding recommended routines

When your device learns your usage patterns, it will recommend adding useful or frequently

used features as routines.

When the recommendation notification appears, tap

View all

and add it as your own routine.

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Adding routines from the recommendation list

View the list of useful features and add them as your own routines.

1 On the Settings screen, tap

Advanced features

→

Bixby Routines

2 On the

Recommended

list, select a routine you want and tap

Save routine

•

To set the routine’s conditions and actions, tap . Alternatively, tap the condition or

action you want to edit.

•

If you want to set the routine’s running condition to manual, tap

Start button tapped

This option will appear only when there are no running conditions set.

For manual routines, you can add them to the Home screen as widgets and access

them quickly. When a pop-up window appears, tap

Add

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Adding your own routines

Add features you want to use as routines.

1 On the Settings screen, tap

Advanced features

→

Bixby Routines

→

2 Enter a routine name.

3 Tap , set conditions, and then tap

If you want to set the routine’s running condition to manual, tap

Start button tapped

4 Tap , set actions, and then tap

Done

For manual routines, you can add them to the Home screen as widgets and access them

quickly. When a pop-up windows appears, tap

Add

Using routines

Running auto routines

Auto routines will run automatically when their conditions are detected.

Running manual routines

For manual routines which you set the running condition as

Start button tapped

, you can

run them manually by tapping the button whenever you want.

On the Settings screen, tap

Advanced features

→

Bixby Routines

→

My routines

and tap

next to the routine you want to run. Alternatively, tap the routine’s widget on the Home

screen.

Viewing running routines

Currently running routines will appear on the notification panel. To view a routine’s details,

tap the notification.

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Stopping running routines

You can quickly stop running routines. On the notification panel, select a routine and tap

Stop

Managing routines

On the Settings screen, tap

Advanced features

→

Bixby Routines

→

My routines

. Your

routines will appear.

To deactivate a routine, tap the routine’s switch or .

To edit a routine, select a routine and tap . Alternatively, tap the condition or action you

want to edit.

To delete routines, tap

→

Delete

, tick routines to delete, and then tap

Delete

Motions and gestures

Activate the motion feature and configure settings.

On the Settings screen, tap

Advanced features

→

Motions and gestures

•

Lift to wake

: Set the device to turn on the screen when you pick it up.

•

Double tap to wake up

: Set the device to turn on the screen by double-tapping

anywhere on the screen while the screen is turned off.

•

Smart stay

: Set the device to prevent the display from turning off while you are looking

at it.

•

Smart alert

: Set the device to alert you if you have missed calls or new messages when

you pick up the device.

This feature may not work if the screen is turned on or the device is not on a flat

surface.

•

Easy mute

: Set the device to mute incoming calls or alarms by using palm motions or

facing the device’s screen downwards.

•

One-handed mode

: Activate one-handed operation mode for your convenience when

using the device with one hand.

This feature may not be available depending on the region or service provider.

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234

•

Finger sensor gestures

: Set the device to open or close the notification panel when you

swipe upwards or downwards on the fingerprint recognition sensor. This feature is not

available when the sensor is detecting your fingerprint. (Galaxy S10e)

•

Palm swipe to capture

: Set the device to capture a screenshot when you swipe your

hand to the left or right across the screen. You can view the captured images in

Gallery

It is not possible to capture a screenshot while using some apps and features.

•

Swipe to call or send messages

: Set the device to make a call or send a message when

you swipe to the right or left on a contact or a phone number in the

Phone

Contacts

app.

Dual Messenger

Install the second app and use two separate accounts for the same messenger app.

1 On the Settings screen, tap

Advanced features

→

Dual Messenger

Supported apps will appear.

2 Tap the switch of an app to install the second app.

The second app will be installed. The second app’s icon will be displayed with . When

you receive notifications from the second app, the notifications will be displayed with

to distinguish them from the first app’s notifications.

Second app

•

The Dual Messenger feature may not be available depending on the app.

•

Some features of the app may be limited for the second app.

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235

Uninstalling a second app

1 On the Settings screen, tap

Advanced features

→

Dual Messenger

2 Tap the switch of the app you want to disable and tap

Disable

Uninstall

All data related to the second app will be deleted.

If you uninstall the first app, the second app will also be deleted.

Digital wellbeing

View the daily usage history of your device. You can see information such as how long the

screen was on and how many times you opened apps or used certain features. You can also

limit usage time or change the notification settings for each app.

On the Settings screen, tap

Digital wellbeing

Dashboard

Number of unlocks

Change the notification settings.

The time the screen was on

Number of notifications

Activate wind down mode.

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Setting timers for apps

You can limit the daily usage time for each app by setting a timer. When you reach the limit,

the app will be deactivated and you cannot use it.

1 On the Settings screen, tap

Digital wellbeing

→

Dashboard

2 Tap

No timer

next the app you want and set the time.

Activating wind down mode

You can activate wind down mode to reduce eye strain before sleeping and prevent your

sleep from being disturbed.

1 On the Settings screen, tap

Digital wellbeing

→

Wind down

and tap the

Turn on now

switch to activate it.

2 Turn on the switch to activate the feature you want.

•

Greyscale

: Displays colours on the screen as grey tones.

•

Do not disturb

: Set the device to mute incoming calls and notification sounds, except

for allowed exceptions.

3 To set the schedule to activate wind down mode, tap the

Turn on as scheduled

switch to

activate it, tap

Set schedule

, and then set the time.

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237

Device care

Introduction

The device care feature provides an overview of the status of your device’s battery, storage,

memory, and system security. You can also automatically optimise the device with a tap of

your finger.

Battery

Storage

Security

Memory

Optimising your device

On the Settings screen, tap

Device care

→

Fix now

Optimise now

The quick optimisation feature improves device performance through the following actions.

•

Clearing some memory.

•

Deleting unnecessary files and closing apps running in the background.

•

Managing abnormal battery usage.

•

Scanning for crashed apps and malware.

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Using the auto optimisation feature

You can set the device to perform auto optimisation when your device is not in use. Tap

→

Auto optimisation

and tap the switch to activate it. If you want to set the time to perform

auto optimisation, tap

Time

Battery

Check the remaining battery power and time to use the device. For devices with low battery

levels, conserve battery power by activating power saving features.

On the Settings screen, tap

Device care

→

Battery

•

The usage time left shows the time remaining before the battery power runs

out. Usage time left may vary depending on your device settings and operating

conditions.

•

You may not receive notifications from some apps that use power saving mode.

Power mode

Select a power mode that suits your device usage purposes.

Tap

Power mode

and select an option.

•

High performance

: The screen is as bright as possible and at maximum resolution. The

battery may drain quickly. (Galaxy S10+, S10)

•

Optimised

: Optimised for a balance between the device’s performance and battery

usage.

•

Medium power saving

: Activate power saving mode to extend the battery’s usage time.

•

Maximum power saving

: In maximum power saving mode, the device decreases battery

consumption by activating night mode and limiting the apps and features available.

Network connections, except for the mobile network, will be deactivated.

You can set the device to charge the battery more quickly. Tap

→

Settings

and tap the

Fast

cable charging

switch to activate it.

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Adaptive power saving

You can set the device to activate power saving mode automatically based on your usage

patterns and the remaining battery power.

Tap

Power mode

and tap the

Adaptive power saving

switch to activate it. Your device will

activate power saving mode based on the situation to extend the battery’s usage time.

Managing battery usage for each app

You can save battery power by preventing apps that are running in the background from

using battery power when they are not being used. Select apps from the apps list and tap the

Put app to sleep

switch to activate the feature.

Storage

Check the status of the used and available memory.

On the Settings screen, tap

Device care

→

Storage

•

The actual available capacity of the internal memory is less than the specified

capacity because the operating system and default apps occupy part of the

memory. The available capacity may change when you update the device.

•

You can view the available capacity of the internal memory in the Specification

section for your device on the Samsung website.

Managing the memory

To delete residual files, such as cache, tap

CLEAN NOW

. To delete files or uninstall apps that

you do not use any more, select a category under

User data

. Then, tick items to select and tap

DELETE

UNINSTALL

Memory

On the Settings screen, tap

Device care

→

Memory

To speed up your device by stopping apps running in the background, tick apps from the

apps list, and tap

CLEAN NOW

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240

Security

Check the device’s security status. This feature scans your device for malware.

On the Settings screen, tap

Device care

→

Security

→

Scan phone

Apps

Manage the device’s apps and change their settings. You can view the apps’ usage

information, change their notification or permission settings, or uninstall or disable

unnecessary apps.

On the Settings screen, tap

Apps

General management

Customise your device’s system settings or reset the device.

On the Settings screen, tap

General management

•

Language and input

: Select device languages and change settings, such as keyboards

and voice input types. Some options may not be available depending on the selected

language. Refer to Adding device languages for more information.

•

Date and time

: Access and alter the settings to control how the device displays the time

and date.

If the battery remains fully discharged, the time and date is reset.

•

: Ask questions or view frequently asked questions. Refer to Samsung

Members for more information.

•

Reset

: Reset your device’s settings or perform a factory data reset. You can reset all your

settings, or only network settings, or accessibility settings. You can also set the device to

restart at a preset time for device optimisation.

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241

Adding device languages

You can add languages to use on your device.

1 On the Settings screen, tap

General management

→

Language and input

→

Language

→

Add language

To view all the languages that can be added, tap

→

All languages

2 Select a language to add.

3 To set the selected language as the default language, tap

Set as default

. To keep the

current language setting, tap

Keep current

The selected language will be added to your languages list. If you changed the default

language, the selected language will be added to the top of the list.

To change the default language from your languages list, drag next to a language

and move it to the top of the list. Then, tap

Apply

. If an app does not support the default

language, the next supported language in the list will be used.

Accessibility

Configure various settings to improve accessibility to the device. Refer to Accessibility for

more information.

On the Settings screen, tap

Accessibility

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242

Software update

Update your device’s software via the firmware over-the-air (FOTA) service. You can also

schedule software updates.

On the Settings screen, tap

Software update

If emergency software updates are released for your device’s security and to block

new types of security threats, they will be installed automatically without your

agreement.

•

Download and install

: Check for and install updates manually.

•

Auto download over Wi-Fi

: Set the device to download updates automatically when

connected to a Wi-Fi network.

•

Last update

: View information about the last software update.

Security updates information

Security updates are provided to strengthen the security of your device and protect your

personal information. For security updates for your model, visit security.samsungmobile.com.

The website supports only some languages.

About phone

Access your device’s information.

On the Settings screen, tap

About phone

To change your device’s name, tap

Edit

•

Status

: View various device information, such as the SIM card status, Wi-Fi MAC address,

and serial number.

•

Legal information

: View legal information related to the device, such as safety

information and the open source licence.

•

Software information

: View the device’s software information, such as its operating

system version and firmware version.

•

Battery information

: View the device’s battery status and information.

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243

Appendix

Accessibility

About Accessibility

Improve accessibility with features that make the device easier to use for users who have

impaired vision, hearing, and reduced dexterity.

Launch the

Settings

app and tap

Accessibility

. You can check the accessibility feature you are

using at the top of the screen. Tap to view features you are currently using or tap

Turn off

to disable the features quickly.

Voice Assistant (Voice feedback)

Activating or deactivating Voice Assistant

When you activate Voice Assistant, the device will start voice feedback. When you tap the

selected feature once, the device will read the text on the screen aloud. Tapping the feature

twice will activate the feature.

Launch the

Settings

app, tap

Accessibility

→

Screen reader

, and then tap the

Voice

Assistant

switch to activate it.

To deactivate Voice Assistant, tap the switch and tap anywhere on the screen twice quickly.

To view how to use Voice Assistant, tap

Tutorial

Some features are not available while you are using Voice Assistant.

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Controlling the screen with finger gestures

You can use various finger gestures to control the screen while you are using Voice Assistant.

One finger gestures

•

Tapping: Read aloud the item under your finger. To explore the screen, place a finger on

the screen and move it on the screen.

•

Tapping twice: Open the selected item. While selected items are read aloud, when you

hear the item you want, release your finger from the item. Then, tap anywhere on the

screen twice quickly.

•

Double-tapping and holding the screen: Move an item or access an available option.

•

Swiping to the left: Read the previous item.

•

Swiping to the right: Read the next item.

•

Swiping upwards or downwards: Change the most recent contextual menu settings.

•

Swiping to the left then right in one motion: Scroll up the screen.

•

Swiping to the right then left in one motion: Scroll down the screen.

•

Swiping upwards then downwards in one motion: Move to the first item on the screen.

•

Swiping downwards then upwards in one motion: Move to the last item on the screen.

Two finger gestures

•

Tapping twice: Start, pause, or resume the current action.

•

Tapping three times: Check the current time, remaining battery power, and more. To

change items that are read aloud, launch the

Settings

app and tap

Accessibility

→

Screen reader

→

Settings

→

Status bar information

•

Tapping four times: Activate or deactivate voice feedback.

•

Swiping to the left: Move to the next page.

•

Swiping to the right: Return to the previous page.

•

Swiping upwards: Scroll down the list.

•

Swiping downwards: Scroll up the list.

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•

Swipe upwards or downwards on the Home screen: Open the Apps screen.

•

Swipe upwards or downwards on the Apps screen: Return to the Home screen.

•

Swiping in any direction on the locked screen: Unlock the screen.

•

Swiping downwards from the top of the screen: Open the notification panel.

Three finger gestures

•

Tapping: Start reading items aloud from the top.

•

Tapping twice: Start reading from the next item.

•

Tapping three times: Read the last selected text and copy it to the clipboard.

•

Swiping to the left or right: Open the contextual menu and scroll through the options.

•

Swiping upwards or downwards: Change the text reading and selecting granularity.

•

Swiping upwards then downwards in one motion: Return to the previous screen.

•

Swiping downwards then upwards in one motion: Return to the Home screen.

Four finger gestures

•

Tapping: Return to the previous screen.

•

Tapping twice: Return to the Home screen.

•

Tapping three times: Open the list of recent apps.

Using the contextual menu

While you are using Voice Assistant, swipe to the left or right with three fingers. The

contextual menu will appear and the device will read the options aloud. Swipe to the left or

right with three fingers to scroll through the options. When you hear the option you want,

swipe upwards or downwards to use the option or adjust the settings for the option. For

example, when you hear

Speech rate

, you can adjust the speech rate by swiping upwards or

downwards.

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246

Adding and managing image labels

You can assign labels to images on the screen. The device reads aloud the labels when the

images are selected. Add labels to unlabelled images by tapping the screen twice with three

fingers and holding.

To manage the labels, launch the

Settings

app and tap

Accessibility

→

Screen reader

→

Settings

→

Manage custom labels

Configuring settings for Voice Assistant

Configure settings for Voice Assistant for your convenience.

Launch the

Settings

app and tap

Accessibility

→

Screen reader

→

Settings

•

Text-to-speech

: Change the settings for text-to-speech features used when Voice

Assistant is activated, such as languages, speed, and more.

•

Verbosity

: Customise the detailed settings for voice feedback.

•

Shake for continuous reading

: Set the device to read aloud the text displayed on the

screen when you shake the device. You can select from various shaking intensity.

•

Speak passwords

: Set the device to read the characters aloud when you enter your

password.

•

Read out caller ID

: Set the device to read the caller’s name aloud when you have an

incoming call.

•

Vibration feedback

: Set the device to vibrate when you control the screen, such as

selecting an item.

•

Sound feedback

: Set the device to emit a sound when you control the screen, such as

selecting an item. You can also adjust the volume of the sound played when you touch

the screen to control it.

•

Focus on speech audio

: Set the device to turn the media volume down when the device

reads an item aloud.

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247

•

Focus indicator

: Set the device to thicken the border of the focus indicator that appears

when you tap items. You can also change the colour of the indicator.

•

Single-tap activation

: Set the device to activate the selected item with a single tap.

•

Single-tap navigation bar

: Set the device to use the buttons on the navigation bar with

a single tap.

•

Quick menu

: Select contextual menu options to display when you swipe to the left or

right with three fingers.

•

Manage custom labels

: Manage the labels you added.

•

Keyboard shortcuts

: Set key shortcuts to use when using an external keyboard.

•

Dark screen with Power key

: Set the device to function normally with the screen off.

•

Status bar information

: Select items to read aloud when you tap the screen three times

with two fingers.

•

Developer options

: Set options for app development.

Using the device with the screen turned off

For privacy, you can set the device to function normally with the screen off. The screen will

not turn on when you press keys or tap the screen. Currently activated features do not turn

off when the screen is off.

Launch the

Settings

app, tap

Accessibility

→

Screen reader

→

Settings

, and then tap the

Dark screen with Power key

switch to activate it. You can activate or deactivate this feature

by pressing the Power key twice quickly.

This feature will appear only when Voice Assistant has been activated.

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248

Entering text using the keyboard

To display the keyboard, tap the text input field, and then tap anywhere on the screen twice

quickly.

To activate the rapid key input feature, launch the

Settings

app, tap

Accessibility

→

Screen

reader

, and then tap the

Quick typing

switch to activate it.

When you touch the keyboard with your finger, the device reads aloud the character keys

under your finger. When you hear the character you want, release your finger from the screen

to select it. The character is entered and the device reads the text aloud.

Quick typing

is not activated, release your finger from the character you want, and then tap

anywhere on the screen twice quickly.

This feature will appear only when Voice Assistant has been activated.

Entering additional characters

Tap and hold a key on the keyboard to enter additional characters available for the key. A

pop-up window appears above the key showing available characters. To select a character,

drag your finger on the pop-up window until you hear the character you want, and release it.

Visibility enhancements

Using the high contrast theme

Apply a clear theme that displays light-coloured content on a dark background.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

→

High contrast

theme

, and then select a theme you want.

Using the high contrast font

Adjust the colour and outline of fonts to increase the contrast between the text and the

background.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

High contrast fonts

switch to activate it.

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Appendix

249

Using the high contrast keyboard

Change the colours of the Samsung keyboard to increase the contrast between the text and

the background.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

High contrast keyboard

switch to activate it.

Displaying button shapes

Display button shapes with frames to make them stand out.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

Show button shapes

switch to activate it.

Reversing the display colours

Improve screen visibility to help users recognise text on the screen more easily.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

Negative colours

switch to activate it.

Colour adjustment

Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours.

The device changes the colours into more recognisable colours.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

→

Colour

adjustment

, and then tap the switch to activate it. Select an option.

To adjust the intensity of colour, drag the adjustment bar under

Intensity

If you select

Personalised colour

, you can personalise the colour of the screen. Follow the

on-screen instructions to complete the colour adjustment procedure.

https://www.mobile-manuals.com/

Appendix

250

Colour lens

Adjust the screen colours if you have difficulty in reading the text.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

→

Colour lens

, and

then tap the switch to activate it. Select a colour you want.

To adjust the transparency level, drag the adjustment bar under

Opacity

Reducing screen motion effects

Reduce animation effects if you are sensitive to animations or screen movement.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

Remove animations

switch to activate it.

Using a magnifier

Activate a magnifier to zoom in on the screen to view a larger version of the content.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

Magnifier window

switch to activate it. The magnifier will appear on the screen.

Drag the edge of the magnifier frame to move the magnifier to where you want to zoom in

on the screen.

Magnifying the screen

Magnify the screen and zoom in on a specific area.

Launch the

Settings

app and tap

Accessibility

→

Visibility enhancements

→

Magnification

•

Triple tap screen to magnify

: Zoom in by tapping the screen three times. To return to the

normal view, tap the screen three times again.

•

Tap button to magnify

: Zoom in by tapping on the navigation bar, and then tapping

where you want to magnify the screen. To return to the normal view, tap .

https://www.mobile-manuals.com/

Appendix

251

To explore the screen, drag two or more fingers across the magnified screen.

To adjust zoom ratio, pinch two or more fingers on the magnified screen or spread them

apart.

You can also temporarily magnify the screen by tapping the screen three times and holding.

Or, tap , and then tap and hold the screen. While holding the screen, drag your finger to

explore the screen. Release your finger to return to the normal view.

•

Keyboards and the navigation bar on the screen cannot be magnified.

•

When this feature is activated, the performance of some apps may be affected.

Enlarging mouse or touchpad pointers

Enlarge the pointer when using an external mouse or touchpad.

Launch the

Settings

app, tap

Accessibility

→

Visibility enhancements

, and then tap the

Large mouse/touchpad pointer

switch to activate it.

Changing font

Change the font size and style.

Launch the

Settings

app and tap

Accessibility

→

Visibility enhancements

→

Font size and

style

Changing screen zoom

Change the screen zoom setting.

Launch the

Settings

app and tap

Accessibility

→

Visibility enhancements

→

Screen zoom

https://www.mobile-manuals.com/

Appendix

252

Hearing enhancements

Sound detectors

Set the device to detect a baby crying or your doorbell. The device will vibrate when it detects

sound and the alert will be saved as a log.

While this feature is enabled, the voice recognition will not operate.

Baby crying detector

Launch the

Settings

and tap

Accessibility

→

Hearing enhancements

→

Sound detectors

→

Baby crying detector

→

Start

Doorbell detector

1 Launch the

Settings

and tap

Accessibility

→

Hearing enhancements

→

Sound

detectors

→

Doorbell detector

2 Tap

Record

to make a recording of your doorbell.

The device will detect and record the doorbell.

3 Tap

Test

and ring your doorbell to check if it is recorded correctly. When the device

detects the doorbell sound, tap

Start

To change the doorbell sound, tap

Change doorbell sound

Turning off all sounds

Set the device to mute all device sounds, such as media sounds, and the caller’s voice during

a call.

Launch the

Settings

app, tap

Accessibility

→

Hearing enhancements

, and then tap the

Mute all sounds

switch to activate it.

https://www.mobile-manuals.com/

Appendix

253

Hearing aid support

Set the device to enhance the sound quality to work better with hearing aids.

Launch the

Settings

app, tap

Accessibility

→

Hearing enhancements

, and then tap the

Hearing aid support

switch to activate it.

Adjusting the sound balance

Set the device to adjust the sound balance when using an earphone.

1 Connect an earphone to the device and wear it.

2 Launch the

Settings

app and tap

Accessibility

→

Hearing enhancements

3 Drag the adjustment bar under

Left/right sound balance

to the left or right and adjust

the sound balance.

Mono audio

Mono output combines stereo sound into one signal that is played through all earphone

speakers. Use this if you have a hearing impairment or if a single earbud is more convenient.

Launch the

Settings

app, tap

Accessibility

→

Hearing enhancements

, and then tap the

Mono audio

switch to activate it.

Caption settings

Launch the

Settings

app, tap

Accessibility

→

Hearing enhancements

→

Samsung subtitles

(CC)

Google subtitles (CC)

, and then tap the switch to activate it.

Select an option for configuring the caption settings.

https://www.mobile-manuals.com/

Appendix

254

Speech-to-text

The device records your voice and simultaneously converts it to on-screen text.

1 Launch the

Settings

app and tap

Accessibility

→

Hearing enhancements

→

Speech-

to-text

2 Tap and record with the microphone.

3 When you are finished recording, tap

DONE

To view recorded files or change the voice memo system language, launch the

Voice

Recorder

app.

Interaction and dexterity

Universal switch

You can control the touchscreen by connecting an external switch, by tapping the screen, or

by using head movements and face gestures.

1 Launch the

Settings

app and tap

Accessibility

→

Interaction and dexterity

→

Universal switch

2 Read the on-screen instructions and tap

Done

3 Tap the switch to activate it.

4 If the universal switches are not registered on the device, tap

Add switch

and set

switches to control the device.

To activate the universal switch feature, at least one switch must be registered on the

device.

To set switches to control the device, tap the switch under

Switches

To deactivate this feature, press the Power key and the Volume Up key simultaneously.

https://www.mobile-manuals.com/

Appendix

255

Assistant menu

Displaying the assistive shortcut icon

Set the device to display the assistive shortcut icon for accessing apps, features, and settings.

You can easily control the device by tapping the assistive menus in the icon.

1 Launch the

Settings

app and tap

Accessibility

→

Interaction and dexterity

→

Assistant

2 Tap the switch to activate it.

The assistive shortcut icon appears at the bottom right of the screen.

To adjust the assistant shortcut icon’s transparency level, drag the adjustment bar under

Transparency

Accessing assistive menus

The assistive shortcut icon appears as a floating icon for easy access to the assistive menus

from any screen.

When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus

appear on the icon. Tap the left or right arrow to move to other panels or swipe to the left or

right to select other menus.

Using the cursor

On the assistive menu, tap

Cursor

. You can control the screen using small finger movements

on the touch area. Drag your finger on the touch area to move the cursor. Also, tap the screen

to select items under the cursor.

Use the following options:

•

/ : Scroll left or right on the screen.

•

/ : Scroll up or down the screen.

•

: Magnify the area where the cursor is located.

Turn off the Always On Display before using this feature.

https://www.mobile-manuals.com/

Appendix

256

•

: Change the touchpad and cursor settings.

•

: Move the touch area to another location.

•

: Close the touch area.

Using enhanced assistive menus

Set the device to display enhanced assistive menus for selected apps.

Launch the

Settings

app, tap

Accessibility

→

Interaction and dexterity

→

Assistant menu

→

Assistant plus

, tap the switch to activate it, and then tap the switches next to the apps you

want to activate.

Click after pointer stops

Set the device to select an item automatically when you place the mouse pointer over the

item.

Launch the

Settings

app, tap

Accessibility

→

Interaction and dexterity

, and then tap the

Click after pointer stops

switch to activate it.

Answering or ending calls

Change the method for answering or ending calls.

Launch the

Settings

app and tap

Accessibility

→

Interaction and dexterity

→

Answering

and ending calls

Select the desired method.

https://www.mobile-manuals.com/

Appendix

257

Interaction control

Activate interaction control mode to restrict the device’s reaction to inputs while using apps.

1 Launch the

Settings

app and tap

Accessibility

→

Interaction and dexterity

→

Interaction control

2 Tap the switch to activate it.

3 Press and hold the Power key and the Volume Up key simultaneously while using an app.

4 Adjust the size of the frame or draw a line around an area that you want to restrict.

5 Tap

Done

The device displays the restricted area. The restricted area will not react when you touch

it and the device’s keys will be disabled. However, you can enable functions for the Power

key, Volume key, and keyboard in interaction control mode.

To deactivate interaction control mode, press and hold the Power key and the Volume Up key

simultaneously.

To set the device to lock the screen after deactivating interaction control mode, launch the

Settings

screen, tap

Accessibility

→

Interaction and dexterity

→

Interaction control

, and

then tap the

Lock when deactivated

switch to activate it.

Touch and hold delay

Set the recognition time for tapping and holding the screen.

Launch the

Settings

app, tap

Accessibility

→

Interaction and dexterity

→

Touch and hold

delay

, and then select an option.

Tap duration

Set the duration you must touch the screen for the device to recognise it as a tap.

Launch the

Settings

app, tap

Accessibility

→

Interaction and dexterity

→

Tap duration

tap the switch to activate it, and then set the time.

https://www.mobile-manuals.com/

Appendix

258

Ignore repeated touches

Set the device to recognise only the first tap within a set time when you tap the screen

repeatedly.

Launch the

Settings

app, tap

Accessibility

→

Interaction and dexterity

→

Ignore repeated

touches

, tap the switch to activate it, and then set the time.

Advanced settings

Launching accessibility features quickly

Set to open accessibility features quickly.

Launch the

Settings

app, tap

Accessibility

→

Advanced settings

→

Power and Volume up

keys

, and then tap the switch to activate it. Then, select an accessibility feature to open when

you simultaneously press the Power key and the Volume Up key.

You can access the following accessibility features:

•

Accessibility

•

Voice Assistant

•

Universal switch

•

Magnifier window

•

Negative colours

•

Colour adjustment

•

Colour lens

•

Interaction control

https://www.mobile-manuals.com/

Appendix

259

Launching the shortcut services quickly

Set to start a shortcut services quickly.

Launch the

Settings

app, tap

Accessibility

→

Advanced settings

→

Volume up and down

keys

, and then tap the switch to activate it. Then, tap

Selected service

and select a shortcut

service to start when you simultaneously press and hold the Volume Up key and the Volume

Down key for three seconds.

You can access the following shortcut services:

•

Universal switch

•

Voice Assistant

Setting light notification

Set the device to blink the flash or the screen when an alarm sounds or when you have

notifications, such as incoming calls or new messages.

Launch the

Settings

app, tap

Accessibility

→

Advanced settings

→

Flash notification

, and

then tap the switches next to the options you want to activate.

Notification reminders

Set the device to alert you to notifications that you have not checked at the interval.

Launch the

Settings

app, tap

Accessibility

→

Advanced settings

→

Notification reminders

and then tap the switch to activate it.

•

Vibrate when sound plays

: Set the device to vibrate and play a notification sound when

you have unchecked notifications.

•

Remind every

: Set an interval between alerts.

•

Selected reminders

: Set apps to alert you to notifications.

https://www.mobile-manuals.com/

Appendix

260

Adding voice recordings to voice labels

You can use voice labels to distinguish objects of similar shape by attaching labels to them.

You can record and assign a voice recording to an NFC-enabled voice label. The voice

recording is played back when you place your device near the label.

Turn on the NFC feature before using this feature.

1 Launch the

Settings

app and tap

Accessibility

→

Advanced settings

→

Voice Label

The voice recorder will launch.

2 Tap to start recording. Speak into the microphone.

3 When you are finished recording, tap

DONE

to stop.

4 Hold the back of your device over the voice label.

The information in the voice recording will be written to the voice label.

Installed services

View accessibility services installed on the device.

Launch the

Settings

app and tap

Accessibility

→

Installed services

https://www.mobile-manuals.com/

Appendix

261

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some

situations may not apply to your device.

When you turn on your device or while you are using the device, it

prompts you to enter one of the following codes:

•

Password: When the device lock feature is enabled, you must enter the password you set

for the device.

•

PIN: When using the device for the first time or when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM or USIM card. You can disable this feature by

using the Lock SIM card menu.

•

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly

several times. You must enter the PUK supplied by your service provider.

•

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with

the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•

When you are in areas with weak signals or poor reception, you may lose reception. Move

to another area and try again. While moving, error messages may appear repeatedly.

•

You cannot access some options without a subscription. For more information, contact

your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the

battery before turning on the device.

https://www.mobile-manuals.com/

Appendix

262

The touchscreen responds slowly or improperly

•

If you attach a screen protector or optional accessories to the touchscreen, the

touchscreen may not function properly.

•

If you are wearing gloves, if your hands are not clean while touching the touchscreen,

or if you tap the screen with sharp objects or your fingertips, the touchscreen may

malfunction.

•

The touchscreen may malfunction in humid conditions or when exposed to water.

•

Restart your device to clear any temporary software bugs.

•

Ensure that your device software is updated to the latest version.

•

If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or encounters a fatal error

Try the following solutions. If the problem is still not resolved, contact a Samsung Service

Centre.

Restarting the device

If your device freezes or hangs, you may need to close apps or turn off the device and turn it

on again.

Forcing restart

If your device is frozen and unresponsive, press and hold the Power key and the Volume

Down key simultaneously for more than 7 seconds to restart it.

Resetting the device

If the methods above do not solve your problem, perform a factory data reset.

Launch the

Settings

app and tap

General management

→

Reset

→

Factory data reset

→

Reset

→

Delete all

. Before performing the factory data reset, remember to make backup

copies of all important data stored in the device.

https://www.mobile-manuals.com/

Appendix

263

Calls are not connected

•

Ensure that you have accessed the right cellular network.

•

Ensure that you have not set call barring for the phone number you are dialling.

•

Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•

Ensure that you are not covering the built-in microphone.

•

Ensure that the microphone is close to your mouth.

•

If using an earphone, ensure that it is properly connected.

Sound echoes during a call

Adjust the volume by pressing the Volume key or move to another area.

A cellular network or the Internet is often disconnected or audio

quality is poor

•

Ensure that you are not blocking the device’s internal antenna.

•

When you are in areas with weak signals or poor reception, you may lose reception. You

may have connectivity problems due to issues with the service provider’s base station.

Move to another area and try again.

•

When using the device while moving, wireless network services may be disabled due to

issues with the service provider’s network.

The battery icon is empty

Your battery is low. Charge the battery.

https://www.mobile-manuals.com/

Appendix

264

The battery does not charge properly (For Samsung-approved

chargers)

•

Ensure that the charger is connected properly.

•

Visit a Samsung Service Centre and have the battery replaced.

The battery depletes faster than when first purchased

•

When you expose the device or the battery to very cold or very hot temperatures, the

useful charge may be reduced.

•

Battery consumption will increase when you use certain features or apps, such as GPS,

games, or the Internet.

•

The battery is consumable and the useful charge will get shorter over time.

Error messages appear when launching the camera

Your device must have sufficient available memory and battery power to operate the camera

app. If you receive error messages when launching the camera, try the following:

•

Charge the battery.

•

Free some memory by transferring files to a computer or deleting files from your device.

•

Restart the device. If you are still having trouble with the camera app after trying these

tips, contact a Samsung Service Centre.

Photo quality is poorer than the preview

•

The quality of your photos may vary, depending on the surroundings and the

photography techniques you use.

•

If you take photos in dark areas, at night, or indoors, image noise may occur or images

may be out of focus.

https://www.mobile-manuals.com/

Appendix

265

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your

device, try the following:

•

Free some memory by transferring files to a computer or deleting files from your device.

•

Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is

DRM-protected, ensure that you have the appropriate licence or key to play the file.

•

Ensure that the file formats are supported by the device. If a file format is not supported,

such as DivX or AC3, install an app that supports it. To confirm the file formats that your

device supports, visit www.samsung.com.

•

Your device supports photos and videos captured with the device. Photos and videos

captured by other devices may not work properly.

•

Your device supports multimedia files that are authorised by your network service

provider or providers of additional services. Some content circulated on the Internet,

such as ringtones, videos, or wallpapers, may not work properly.

Bluetooth is not working well

If another Bluetooth device is not located or there are connection problems or performance

malfunctions, try the following:

•

Ensure that the device you wish to connect with is ready to be scanned or connected to.

•

Ensure that your device and the other Bluetooth device are within the maximum

Bluetooth range (10 m).

•

On your device, launch the

Settings

app, tap

Connections

, and then tap the

Bluetooth

switch to re-activate it.

•

On your device, launch the

Settings

app, tap

General management

→

Reset

→

Reset

network settings

→

Reset settings

→

Reset

to reset network settings. You may lose

registered information when performing the reset.

If the tips above do not solve the problem, contact a Samsung Service Centre.

https://www.mobile-manuals.com/

Appendix

266

A connection is not established when you connect the device to a

computer

•

Ensure that the USB cable you are using is compatible with your device.

•

Ensure that you have the proper driver installed and updated on your computer.

•

If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher

installed on your computer.

Your device cannot find your current location

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi

or a mobile network to find your current location in these situations.

Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you cannot

restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in

the device.

A small gap appears around the outside of the device case

•

This gap is a necessary manufacturing feature and some minor rocking or vibration of

parts may occur.

•

Over time, friction between parts may cause this gap to expand slightly.

There is not enough space in the device’s storage

Delete unnecessary data, such as cache, using the device care feature or manually delete

unused apps or files to free up storage space.

https://www.mobile-manuals.com/

Appendix

267

The Apps button does not appear on the Home screen

Without using the Apps button, you can open the Apps screen by swiping upwards or

downwards on the Home screen. To display the Apps button at the bottom of the Home

screen, launch the

Settings

app, tap

Display

→

Home screen

, and then tap the

Apps button

switch to activate it.

The Home button does not appear

The navigation bar containing the Home button may disappear while using certain apps or

features. To view the navigation bar, drag upwards from the bottom of the screen.

Bixby does not respond

•

Restart your device to clear any temporary software bugs.

•

Ensure that your device software is updated to the latest version.

•

If you are still having trouble with Bixby after trying these tips, contact a Samsung Service

Centre.

The screen brightness adjustment bar does not appear on the

notification panel

Open the notification panel by dragging the status bar downwards, and then drag the

notification panel downwards. Tap next to the brightness adjustment bar and tap the

Show control on top

switch to activate it.

Samsung Cloud does not work

•

Ensure that you are connected to a network properly.

•

During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.

https://www.mobile-manuals.com/

Appendix

268

Removing the battery

•

To remove the battery, contact an authorised service centre. To obtain battery

removal instructions, please visit www.samsung.com/global/ecodesign_energy.

•

For your safety, you must not attempt to remove the battery. If the battery is not

properly removed, it may lead to damage to the battery and device, cause personal

injury, and/or result in the device being unsafe.

•

Samsung does not accept liability for any damage or loss (whether in contract or tort,

including negligence) which may arise from failure to precisely follow these warnings and

instructions, other than death or personal injury caused by Samsung’s negligence.

https://www.mobile-manuals.com/

This manual is protected under international copyright laws.

No part of this manual may be reproduced, distributed, translated, or transmitted in any form

or by any means, electronic or mechanical, including photocopying, recording, or storing

in any information storage and retrieval system, without the prior written permission of

Samsung Electronics.

Trademarks

•

SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.

•

Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.

•

Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are

registered trademarks of the Wi-Fi Alliance.

•

Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the

double-D symbol are trademarks of Dolby Laboratories.

•

All other trademarks and copyrights are the property of their respective owners.

https://www.mobile-manuals.com/

Galaxy S10 User Manual SM G97X English UK Pie Compressed Watermark

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