MatterPort MC200 3D Camera User Manual 3D Camera Capture App User Guide
MatterPort, Inc. 3D Camera 3D Camera Capture App User Guide
Users Manual
Model MC200
3D Camera &
Capture App User Guide
Quick and Easy 3D Models
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Camera Kit Contents ................................................................................................................................................ 2
Other Items Required ............................................................................................................................................. 2
How 3D Capturing Works ..................................................................................................................................... 2
The Six Steps to Create a 3D Model .............................................................................................................. 2
1. Set up the Camera ...................................................................................................................................... 2
2. Set up the iPad ............................................................................................................................................. 3
3. Connect the iPad to the Camera ........................................................................................................... 3
4. Capture the Space ...................................................................................................................................... 4
5. Complete the Job......................................................................................................................................... 4
6. Explore the Model Online ....................................................................................................................... 6
Tips and Tricks for High Quality Captures ..................................................................................................... 6
Tips and Tricks for Fast Captures ...................................................................................................................... 7
Continuing to Capture ............................................................................................................................................. 8
Charging the Camera .......................................................................................................................................... 8
Caring for the Camera ........................................................................................................................................ 8
Using or Removing the Tripod Ball Head................................................................................................... 9
Connecting to the Camera ................................................................................................................................ 9
Managing a Job ................................................................................................................................................... 10
Managing Sweeps ............................................................................................................................................. 11
Troubleshooting ..................................................................................................................................................... 12
What to Do in Most Situations ..................................................................................................................... 12
Commonly Occurring Scenarios ................................................................................................................. 12
Contact Us ................................................................................................................................................................. 14
FCC Warning ............................................................................................................................................................ 15
Industry Canada Compliance ............................................................................................................................ 15
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Camera Kit Contents
1 Matterport Camera MC200
1 Charger
1 Charger cord
1 Tripod
1 Bag
Other Items Required
iPad, provided by user. Must be 4th generation, model number A1458, A1459, or
A1460
Capture app. Not yet released in the App Store, contact Matterport to install.
How 3D Capturing Works
An iPad, tripod, and camera are the three items required to capture your space in 3D. Snap
the camera onto the tripod and press the power button. On the iPad, launch the Capture
app. Connect the camera to the iPad through a WiFi network, and tap the Capture button.
The camera rotates around once, gathering data about the room and objects around it, and
sends it to the iPad. This is called a sweep. Move the camera from point to point around a
room, typically performing 4-6 sweeps per furnished room. The Capture app stitches
together each sweep, and shows you a floor plan-style map of the space as you go. Each
sweep is also uploaded to the Cloud, and when the job is complete, our Cloud software turns
the sweeps into a 3D model. You’ll receive an email notification when your model is done.
Simply click the link to explore your model in a web browser.
The Six Steps to Create a 3D Model
1. Set up the camera
2. Set up the iPad
3. Connect the iPad to the camera
4. Capture the space
5. Complete the job
6. Explore the model online
1. Set up the Camera
Attach the Quick-Release Plate to the Camera
The tripod comes with a quick-release plate. Screw the plate into the base of the camera.
Set up your Tripod
Fully extend and separate the legs, and place the tripod on a stable surface.
Snap the Camera onto the tripod
Pull the lever on the quick-release plate so that it stays in the open position. Using a slight
rocking motion, firmly place the camera on the tripod. It will snap into place. Make sure it’s
properly attached by picking up the camera.
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Roughly level the tripod
There is a ball head on top of the tripod that allows you to quickly level the camera in
cramped spaces, where you may not have room to fully separate the tripod legs. Make sure
it’s roughly level by eyeballing the square outline of the camera, or by using the bubble
levels on top of the ball head. Firmly lock the ball head in place when you are done.
Note: You may also remove the ball head and screw it directly into the camera base. You must first remove the
threaded insert in the camera base with a large flat-head screwdriver.
Power up your Camera
Press the power button. The button will light up and blink for a few seconds, then be solid
blue. At this time, the Bluetooth™ and WiFi symbols will also start to blink, indicating the
camera is ready for a connection.
2. Set up the iPad
New to iPads?
If you’ve never used an iPad before, they’re easy to learn. Apple has great information and
tutorials at: http://www.apple.com/support/ipad/
We recommend getting familiar with a few things before starting to Capture:
Basic touch gestures – pinch, spread, drag, tap, etc
Turning Bluetooth™ on and off using the iPad’s “Settings” app
Connecting the iPad to a WiFi network using the iPad’s “Settings” app
Using the Home button or gestures to switch between apps
Turn Bluetooth™ on
Go to the iPad’s Settings app. Tap “Bluetooth” (one of the top five choices in the left panel).
If Bluetooth™ is set to “Off”, turn it on by tapping or lightly sliding the on/off slider. A small
Bluetooth™ icon will appear in the upper right status bar on the iPad.
Launch the Capture app
Tap the Capture icon on your iPad. If you do not already have the Capture app on your iPad,
please contact Matterport with your iPad’s UDID (see the Support section for instructions).
The Capture app is not yet available in the App Store.
3. Connect the iPad to the Camera
Verify your Camera is on and ready
The power button should be solid blue and the first time you connect, the blue Bluetooth™
and the orange WiFi indicators should be blinking.
Tap the Settings icon
This is the gear icon in the upper right corner. A menu will appear with a list of cameras
and settings.
Choose your Camera from the list
Select your camera. It will be Matterport XXXX where XXXX is the camera’s serial number.
This can be found on the sticker on the bottom of the camera.
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Configure WiFi
If the iPad is already connected to a WiFi network, tap the button that says “WiFi Access”
and type in the network’s password.
Note: For best results when capturing with WiFi access, you should also log into the app at this time. Instructions
are found in the “Complete the Job” section below.
If your iPad does not have access to a WiFi network, tap the button that says “No WiFi
access” and follow the instructions.
You can tell you’re properly connected when the orange WiFi light on the camera is solid,
and the camera icon next to the Settings button has a checkmark. For a full description of
the two connection types, see the Continuing to Capture section.
4. Capture the Space
The first sweep
For the first position in a typical house, place the camera about 4 feet inside of a room and
away from the nearest wall. Take the iPad and walk into an adjacent room, or until you are
out of view of the camera. Tap the Capture button.
The camera will rotate 360 degrees. When the Capture progress on the iPad is past halfway,
and the status changes from “Capturing” to “Processing”, the camera is done collecting data.
You can now move it to the next position as the iPad continues to process. When processing
is complete, the sweep will appear on the iPad’s screen. The view is that of a floor plan,
from the top down. The camera’s position is denoted by the sweep number in the center.
Note that the camera cannot see directly under or above itself, you’ll have to move the
camera to another position to fill in that space.
Place the Camera in another position
Move the camera about 6 feet away from the previous position. The camera must be able to
see overlapping objects or walls so that this sweep can be aligned to the previous one. See
“Tips and Tricks for High Quality Captures” for more details on placement and specific
scenarios. Tap the Capture button. When the new sweep has finished processing, it will be
added to the previous one. They start to form a mini-map. In this way, you move through
and capture a whole house.
Skipping from one spot to another
At times, you’ll reach a dead end and will want to skip to another room. Look at the mini-
map and place the camera near an existing sweep. Tap the sweep’s number, then tap “Make
Active Sweep”. The next sweep you capture will align to the newly active sweep.
5. Complete the Job
Make sure you captured everything
Look through the mini-map to see if there are any remaining blank areas. You can zoom by
spreading your fingers and unzoom by pinching. You can also move the mini-map by
dragging it with your finger. If there are blank areas, make a nearby sweep active and
perform another sweep close to it.
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Turn the Camera off
When you are done capturing, you may turn the camera off. Press the blue power button
once. It will blink as it goes through a power-down sequence. After about 10 seconds, the
camera will shut itself off and the light will go out. If the camera does not shut down after
10 seconds, or if the power light does not blink, press and hold the power button for 5
seconds. This will force a shutdown. Note that the camera will automatically shut itself off
after 30 minutes of no activity to conserve battery.
Enter information about your job
Tap the “Jobs” icon in the upper left corner. This brings up the Job Details menu. You can
change your Job Name by tapping it and entering a new one. You may also enter Notes
(optional). Options to enter more information will be available in future releases.
Complete the job
Tap the “Complete Job” button near the bottom of the Job Details page. This will tell the
iPad that you’re done capturing, no more sweeps are coming, and it can tell the Cloud to
begin processing them into a 3D model.
Connect to the Internet
All of the information needed to turn your job into a 3D model is stored on the iPad, and you
need an internet connection to upload and process it.
If you’ve been capturing with WiFi access, and if the iPad is still connected to a WiFi
network, you don’t have to take any further steps.
If you’ve been capturing without WiFi access (through the camera’s network), go to
a place that has internet access and connect your iPad to WiFi with the iPad’s
Settings app.
Log into the app
If you do not already have a Matterport account, contact us to be invited. To log in, tap the
Settings button in the upper right corner of the Capture app. Tap “Log in”. Enter your
username and password and tap “Log in” again. You will remain logged into the app even if
the app is in the background or shut down and restarted. You may log out at any time by
tapping “Log out” under Settings. If you try to log in when an internet connection is not
available, you may get an “invalid password” error message. Try again when you have
internet access
Verify your sweeps are uploading
Your sweeps will automatically upload when you both have an internet connection, and are
logged into the app. Though the job status will continue to say “Waiting to Upload”, you can
verify your sweeps are uploading successfully by going into the Sweep List. Do this by
tapping the “Jobs” button, then tapping the “Sweeps” button. The upload status for each
sweep will be shown, and a progress bar will be shown for the sweep that is currently
uploading.
Job status = Uploaded
The job status will change to “Uploaded” after all your sweeps have been uploaded, and
you’ve tapped the “Complete Job” button. Your capture is complete!
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6. Explore the Model Online
When the Cloud has finished processing your model, you’ll receive an email notification that
it’s ready. Click the link to start exploring. You will need to download and install the Unity
plugin for your internet browser. Follow the links and directions on the screen.
System Recommendations
Desktop or full laptop computer (minis not recommended)
Mac OSX Snow Leopard 10.6 or later, Windows XP SP2 or later, up to date
Modern graphics card and computer hardware, 2 years old or less
Minimum of 2GB RAM
Chrome, latest version (Firefox and IE latest versions also supported)
Tips and Tricks for High Quality Captures
If high visual quality and capturing every object in the home is your goal, the following
guidelines will help you create beautiful models.
Prepare Your Space
• For best results, close all curtains/blinds/shades and turn on interior lights. The
camera does not function properly outdoors or when the lenses are exposed to
direct sunlight.
• Open the doors to all rooms to be captured. Place a doorjamb under each one to
ensure that it does not move during capture.
• Mirrors cause artifacts to appear in the model and may cause misalignments. It is
best to cover mirrors with presentation-sized Post-It notes (approx. 2 feet x 3 feet
each, the type that typically sit on an easel) or butcher paper.
• Shiny metal appliances can sometimes act like small mirrors and cause holes to
appear in their place. We recommend removing or covering small appliances.
• Clean glass surfaces tend to be invisible in your model and typically do not require
special preparation.
Ensure Good Alignment
• Doorways can be tricky areas because the camera can’t see many overlapping
features from one side of the door to the other. In order to avoid alignment errors,
take small steps. Perform one sweep on each side of the doorway, within about 1
foot of each other.
• Long hallways also require care. They often look the same in both directions and
can be difficult for the software to align properly. Check the mini-map often in these
situations, as it is possible for a sweep to misalign by flipping it 180 degrees.
• If you see a misaligned sweep, you can always delete it by tapping the sweep
number, and selecting “Delete”.
• When the camera does not have enough overlapping information between sweeps
to align properly, a dialog box will pop up indicating an alignment error. Move the
camera closer to the previous sweep location, or make a closer sweep active, and try
again.
• Quickly check that the camera is level after moving it.
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No Moving Objects
• Make sure there are no people or pets in view of the camera while it performs a
sweep. It’s good practice to be completely out of view, in another room. Remember
– if you can see the camera, the camera can see you!
• If a person does walk into a sweep, you may cancel it immediately with the “Cancel”
button. No data will be saved, just tap the Capture button to try again.
• Take care to leave objects and furniture where they are, do not move them during
the course of a capture. Be careful of bumping furniture on wheels. We also
recommend propping doors open so they aren’t accidentally closed during capture.
See All Sides
• Think about what route you would walk to see all sides of every object and piece of
furniture in a house. Place the camera in positions 4-6 feet apart along that route.
Pay careful attention to seeing all sides of bookcases and couches.
• If there are objects that will be difficult for the camera to see behind, move them
closer to another object or a wall. This keeps shadowing to a minimum and results
in a higher quality model. For example, move curios on a shelf against the back wall.
Move trash cans next to cabinets and/or against walls.
• You may want to shorten and extend the tripod legs in order to capture at different
heights. Short heights can be especially handy for capturing objects at ground level,
like the legs of tables and chairs.
• Don't hesitate to position the camera on top of tables and other flat and stable
objects in order to capture the top of taller surfaces.
• The minimum capture distance is approximately 18 inches and maximum optimal
distance is approximately 15 feet. Objects within 18" will not appear in the model,
and objects outside of 15 feet will not have good detail unless captured at a shorter
distance in another sweep.
• Maximum ceiling height captured is approximately 20 feet, and the ceiling itself may
have lower quality of visual detail than objects near the floor.
Tips and Tricks for Fast Captures
The following guidelines will help you create very fast captures, suitable for empty houses
and basic floor plans of furnished homes, where holes and missing objects do not matter.
Capturing Floor Plans Only
When you can see all the walls of a room on the mini-map, and if there are no
aggregious holes in the floor, you’re done with the room.
Each room probably needs only 2-3 sweeps to capture it completely. Small rooms
may be captured in one.
Remember that as soon as the camera is done moving, and the Capture button is
filled in halfway, you can move the camera to its next position.
Doorways can still be tricky areas for alignment, and require one sweep on either
side within a foot of each other. It’s almost always faster to plan on this and take
small steps, than to try larger steps and deal with misalignments and redoing
sweeps.
Doors should still be held open or closed at the beginning of the capture process.
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Mirrors will still create artifacts, though if you are not capturing a room or space
located behind the mirror, you can choose to keep it uncovered. You will see spray
in the space behind the mirror in your finished model.
If you don’t care about artifacts outside of windows, or windows appearing as large
holes, you don’t have to close blinds or curtains.
Continuing to Capture
Once you’ve completed your first job, here is more information to help you maintain a
smooth and efficient Capture process.
Charging the Camera
Plug the camera in using only the power supply and cord provided by Matterport. While
some precautions have been taken to protect the camera from misuse, Matterport is not
responsible for damage to the unit that occurs from using other power supplies and cables.
When the camera is charging, the power button will slowly blink once every few
seconds.
When the camera is fully charged, the power button will quickly double-blink every
few seconds.
You may check the exact charge of the battery by connecting to the camera with the
iPad.
To prevent damage to the camera or power supply, please note that the camera will
not perform a sweep while it is plugged in.
Battery capacity: approximately 8 hours of continuous use
Charge time: approximately 4.5 hours
Power supply voltage: 15V
Power supply current: 6A
Power supply polarity: +15V inner conductor, GND outer conductor
Caring for the Camera
Transporting & Shipping the Camera
The camera contains sensitive equipment. Treat it as you would a professional DSLR with
nice lenses. Always transport the camera in a padded bag, and refrain from bumping into
other objects, setting it down with force, or other rough handling. When transporting the
camera in a vehicle, make sure it is held in place and cannot slide around as the vehicle
moves. For airline travel, we recommend it be carried on with your personal items. If you
must check it with other baggage, we recommend packing it in a Pelican™ case with
customizable foam inserts. Always ship the camera in the original Matterport shipping
boxes and materials.
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Cleaning the Camera Lens
We recommend using a small bulb-style hand air pump with a soft lens brush to remove
dust. Fingerprints may be removed with camera lens cleaner and a clean microfiber cloth.
Always dust the lens first, and apply the cleaner to the cloth (not directly to the lens). Be as
gentle as possible to avoid scratching the lens surface.
Using or Removing the Tripod Ball Head
The tripod provided has a swiveling ball head installed. This is useful for being able to
quickly level the camera in cramped spaces where the tripod legs cannot be even. However,
you may find that you need to adjust the camera head between each sweep to maintain a
rough degree of levelness throughout your job.
If you prefer capturing without a ball head, and manually adjusting each tripod leg to
maintain levelness when needed, you may remove it. Simply unscrew the ball head from
the tripod. Using a large flat head screwdriver, unscrew the threaded insert from the base
of the camera. Now you may screw the camera directly onto the tripod.
Connecting to the Camera
The camera and iPad need to be connected wirelessly in order to communicate. Choosing
which way to connect depends on your WiFi scenario.
WiFi Access
We recommend always connecting to the camera through an existing wireless network if
one is available. There are several benefits to this method of connection:
Your iPad will have an internet connection. Other apps (like Maps or Email)
which require internet access will continue to function normally.
Your sweeps will upload while you are capturing. Using a typical home or office
DSL-based WiFi network, sweeps will upload at about the same rate they are
created.
You won’t have to wait as long to see your model. After you have completed
your job, it will only take 1 or 2 more minutes for the entire job to finish uploading.
You’ll only have to wait for it to be processed before receiving an email with a link to
your model.
No WiFi Access
When no other WiFi network is available, the camera can create its own. While it can
communicate with the iPad and fully capture a space, it will not be connected to the
internet. There are a few implications:
Your iPad will not have an internet connection. Other apps which require
internet access will not have it and may not function.
Your sweeps will upload later. They will all be stored on the iPad. When the iPad
has internet access again, open the app and they will automatically start to upload.
They will continue to upload as long as the app is open, and in the foreground.
You will have to wait for uploading, then processing. Most internet plans have
very slow upload rates. It can take 30-60 seconds for each sweep to upload. For a
typical 40-50 sweep house, this can mean waiting 30-60 minutes for a job to upload.
You will also have to wait for it to be processed before receiving an email with a link
to your model.
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Managing a Job
Jobs List
To get to the Jobs List, tap the Jobs button in the upper left of the screen. Then tap “Jobs” in
the upper left corner of the menu. The job list shows all jobs you have performed on the
iPad. Tapping on a job shows that job’s details.
Create a New Job
A job is automatically created when you start to Capture. If you’d like to take the time to set
up your job beforehand, you can create a job first. Tap the “Jobs” button in the upper left
corner.
If you don’t have a current job showing, this will automatically create a new job and
you can start to enter information.
If you are already in a job, a menu will appear, showing you the active job’s details.
To create a new job, tap the “Jobs” button in the upper left corner of the menu. This
will take you to the jobs list. Tap the “+” button to create a new job.
Job Name and Notes
A Job Name is required. You can optionally enter Notes about the job. More options for
entering job details will be available soon.
Job Status
This is determined by the iPad.
Open – this is a job that is still in process. You may still add or delete sweeps. You
may have more than one job open at a time – for example, you may have started one
job, but need to pause and return to it later.
Active – this is the current job shown on the mini-map. If the active job is still Open,
new sweeps will be added to this job.
Waiting to Upload – this is a job you’ve Completed, and is either waiting to upload,
or in the process of uploading. You need to be logged in and have an internet
connection for a job to upload. The job is closed at this point, and you may not add
or delete sweeps, or change job details.
Uploaded – a job which you’ve Completed, and has finished uploading. The Cloud
will automatically start to process the job.
Sweep List & Upload Indication
The Sweeps button tells you the number of sweeps you’ve captured, and tapping it takes
you to a list of the sweeps. You can see each sweep’s upload status. If you have not had an
internet connection during capture, most will be “Not yet uploaded”. If you do have an
internet connection, the date and time the sweep was uploaded will be displayed. The
sweep that is in the process of uploading will have a status bar displayed.
Make Active Job/Active Job
If you would like to see the mini-map for another job (Open or Complete), choose it from the
Jobs list and tap “Make Active Job”. If the job is still Open, you may add or delete sweeps,
add notes, or re-name the job. If you are already looking at the active job’s details, this
button will be grey and read “Active Job”.
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Complete Job
Tap this button when you are done capturing. This tells the Cloud that there are no more
sweeps coming, and it can go ahead and process your job into a 3D model. Once a job has
been Completed, this button will change to a grey indicator of upload status.
Delete Job
This deletes the job off of the iPad, and is useful if you are running out of storage space on
the iPad, or if you just want to clean up your list. If your job is Complete and has already
been uploaded to the Cloud, deleting does not affect any of your data on the Cloud. Your
original job and 3D model will still be there. If you have not uploaded your job yet, or if the
upload has not completed, you will permanently lose that job’s data.
Managing Sweeps
Cancel Sweep
After tapping the Capture button, a Cancel button will appear underneath it for the duration
of the capture. Tapping it causes the camera to stop. The data is thrown out, and the
camera is immediately ready to capture again. This is useful when a person accidentally
walks through a room in the middle of a sweep, or if you realize you forgot to change the
active sweep after jumping across a section of the house.
Delete Sweep
Sometimes a sweep doesn’t align properly and you may want to delete it and try again. To
delete a sweep, tap the sweep number on the mini-map. Choose “Delete Sweep” and
confirm. The mini-map will refresh with the sweep removed.
Make Sweep Active
When jumping from one side of the mini-map to another, or out of a room and back to a
previously captured area, you will need to choose a new sweep to align to. We call this the
“active sweep”, and it is denoted by a bright white circle. Find the sweep with the most
common area to your current location. This will most likely be the sweep closest to your
current position, though be aware that corners and walls can occlude the space. Tap the
sweep and choose “Make Active Sweep”. This sweep will now have the bright white circle
indication of the active sweep, and any new sweeps you perform will align to it.
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Troubleshooting
What to Do in Most Situations
If you experience a problem that prevents you from capturing, please contact us with the
details. We thoroughly test our software, and want to know about any unforeseen issues. If
you need to quickly return to capturing, there are two things that will generally sidestep a
problem:
Quit the Capture app and restart it
1. When you are in the app, press the Home button on the iPad (the only physical
button on the front) once to return to the main screen showing your apps.
2. Double-click the Home button. A series of apps will appear across the bottom of
your screen. The Capture app should be near the left.
3. Tap and hold the Capture app icon. After a couple of seconds, the app icons should
all start to wiggle, and red x’s will appear in the top right corner of some of them.
4. Tap the red x on the Capture app. This causes the app to stop running (it does not
delete the app).
5. Press the Home button again to stop the wiggling.
6. Press the Home button a second time to return to the main screen showing your
apps.
7. Tap the Capture app icon once to re-launch it.
Cycle the power on the camera
1. Press the power button once, it will start to blink and shut itself off in about 5
seconds. If it does not, you may press and hold the power button for 5 seconds to
force a shutdown.
2. For best results, put the Capture app in the background or quit the app.
3. Press the power button on the camera once more to power it back up.
4. Re-start the Capture app once the Bluetooth™ and WiFi lights on the camera are
blinking (solidly lit may be OK too).
Commonly Occurring Scenarios
No cameras found
Check that the camera is on (it will automatically shut off when idle for 30 minutes
to save battery)
Check that Bluetooth™ is on in iPad Settings
I can’t connect to the camera
Check the network that the iPad is connected to in iPad Settings.
Check that you are trying to connect to the camera through that same network.
Carefully read the instructions on the iPad’s screen and make sure you have
followed them.
If the WiFi network requires you to log in through a webpage, the camera will not be
able to connect to it. Capture using the camera’s network (“No WiFi” option)
instead.
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Some WiFi network names may include special characters that prevent the camera
from recognizing it properly. If you cannot connect to a WiFi network with special
characters, capture using the camera’s network (“No WiFi” option) instead.
It’s taking a long time to connect to the camera
The camera may still be warming up. It takes about 30 seconds after power-up to
complete the warm-up cycle. If it is still warming up, there will be a small note
under the “Search for Other Cameras” button in Settings.
Some networks are slow to respond. Wait for about 30 seconds. If it is still trying to
connect, exit and re-enter Settings and try again.
I lost connection to the camera
Check that the camera is still powered on, and has not run out of batteries or shut
down after being idle.
Check the signal strength of your WiFi network in the iPad’s Settings. If it is weak,
use the camera’s network (“No WiFi” option).
The Capture button is grey and doesn’t respond when I tap it
The camera may still be warming up or you may have lost connection to the camera.
Check the camera connection icon in the top right toolbar. The camera is ready to
sweep when the icon displays a checkmark and when the Capture button’s inner
circle is red.
Check that the camera is not plugged in. Sweeps are disabled while the camera is
plugged in to prevent damage.
My sweep failed to align
The camera needs to see some of the same area in each sweep in order for it to
overlap and align them. Move the camera closer to its previous position and try
again. See the Tips and Tricks section for more details on specific scenarios.
If you have just jumped to a different area of the house, make sure you made a
different sweep active. You must do this before tapping the Capture button and
performing the new sweep.
Check the mini-map for any abnormalities. It could be that a previous sweep
misaligned, or there are artifacts from a mirror that are interfering with your
current sweep. If you suspect that a previous sweep is bad, you can delete it.
My mini-map looks weird
Mirrors can cause artifacts to appear in the mini-map, which can cause subsequent
misalignments. If it looks like there’s “spray” into another room, delete any sweeps
that had a view of the mirror. Cover the mirror and try again.
Sometimes alignment can be off by a few degrees. Take care especially through
doorways and hallways. If a room looks tilted, delete sweeps and try again.
Sometimes a sweep can flip. This is a risk in symmetrical spaces like long hallways
or aisles. Zoom in and check that the space looks visually consistent. If it does not,
delete the sweep and try again.
My job says “Waiting to Upload” and I think it should be uploading
Check that the iPad has an internet connection. Note that some WiFi networks,
including the camera’s, will connect to the iPad but not the internet. If you are
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unsure about a network, check by launching a standard webpage (like
www.google.com) using the iPad’s browser app (the default is Safari).
Check that you are logged into the Capture app. Go to Settings, Account will be at
the bottom. If you are logged in, there will be a message saying who you are logged
in as, and the button will say “Log Out”.
Known issue with Capture app version 1.0.2: job status does not change to
“Uploading”, uploads happen while the status still says “Waiting to Upload”. You
may still check upload status by going into the Sweeps menu and looking at
individual sweep upload status.
My sweeps have all uploaded but my job status doesn’t say “Uploaded”
Check that you have tapped the “Complete Job” button in the job details screen. You
must do this to finish your job – otherwise the app does not know that you are not
going to add more sweeps.
My job says “Uploaded” but I didn’t get an email with a link to my model
Processing the job into a full 3D model takes a little time. The more sweeps you
have, the longer it will take. A typical 30-40 sweep job takes about an hour to
process, after the job status has changed to “Uploaded”.
Check that the email notification didn’t accidentally go to your Spam folder.
If it has been many hours since your job was uploaded and you still do not have a
link to your model, please contact Matterport.
Contact Us
Matterport Inc.
140 S Whisman Rd Ste A
Mountain View, CA 94041
Phone: (650) 641-2241
Email: support@matterport.com
Finding your iPad’s UDID
In order to install the Capture app, we may ask for your iPad’s UDID. In order to find it,
follow these instructions:
To find your iPad’s UDID using only the iPad (recommended):
Download and install a free app called UDID+. Its icon is a little monster.
Launch the app.
Tap the “Send UDID” button at the bottom left of the page.
This will open an email window with your device information already entered.
Send the email to support@matterport.com
To find your iPad’s UDID using your computer and iTunes:
Launch iTunes on your computer.
Plug in your iPad.
Click the name of your iPad when it appears in the left sidebar under “Devices”.
Click on the text that says “Serial Number” and it will change to say “Identifier
(UDID)”. It will be long and contain both letters and numbers.
15
Right click and select “Copy UDID” or select “Copy” from the iTunes “File” menu.
Paste the identifier into an email.
Send the email to support@matterport.com
FCC Warning
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult Matterport or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Matterport could void the user's
authority to operate the equipment.
Industry Canada Compliance
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.