Medtronic 97745 97745 User Manual part 6 of 6

Medtronic, Inc. 97745 part 6 of 6

User Manual part 6 of 6

 Table 8.1 Warning screens (continued)Message Cause and actionThe system is not workingcorrectly. Stimulation may havestopped.Note: Disregard the alpha-numeric code shown. It is usedby Medtronic only.Write down the message onthe screen and the screennumber in the bottom rightcorner, then follow thesesteps:1. Remove and reinsert thecontroller batteries, thenretry the action thatcaused the error screen toappear.2. If this does not solve theproblem, call Medtronic.Alert screensAlert screens indicate a pairing or otherconnection problem between the controller,recharger, or neurostimulator.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04173Troubleshooting 8
Table 8.2 describes the possible alert screensand provides instructions (see blue text) onhow to resolve the problem and clear thescreen. Table 8.2 Alert screens Message Cause and actionThe controller batteries are low.Programming will not bepossible soon.Replace the controllerbatteries now. Refer to"Replacing the type AAcontroller batteries" onpage 206.Press the OK button to exitthis screen.The controller batteries are low.Programming will not bepossible soon.Recharge the controllerbattery pack soon. Refer to"Recharging the controllerbattery pack" on page 158.Press the OK button to exitthis screen.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04174Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionThe implanted neurostimulatorbattery is low.Recharge the implantedneurostimulator soon. Referto "Recharging the implantedneurostimulator battery" onpage 146.Press the OK button to exitthis screen.The implanted neurostimulatorhas reached the electivereplacement point. Theimplanted neurostimulator willstop providing stimulationsoon.Call your clinician.Press the OK button to exitthis screen.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04175Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionThe implanted neurostimulatorbattery is too low to support MRImode.Do not get an MRI scanwithout first recharging yourimplanted neurostimulator,then access MRI mode.Refer to "Recharging theimplanted neurostimulatorbattery" on page 146.Press the OK button to exitthis screen.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04176Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionThe controller cannot find thepaired external neurostimulator.The external neurostimulatormay be out of range or thebatteries may be depleted.Move the controller closer tothe external neurostimulatorand make sure your hand isnot covering the top of thecontroller, then press the TryAgain button.If this does not solve theproblem, the externalneurostimulator batteriesmay need to be replaced.Write down the message onthe screen and the screennumber in the bottom rightcorner, and call yourclinician.Press the Exit ( ) button toexit this screen.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04177Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionThe controller cannot find thepaired implantedneurostimulator. The implantedneurostimulator may be out ofrange or the battery may bedepleted.If the recharger is connectedto the controller, repositionthe recharger over yourimplanted neurostimulatorand press the Rechargebutton.If the recharger is notconnected to the controller,move the controller closer toyour implantedneurostimulator and makesure your hand is notcovering the top of thecontroller, then press the TryAgain button.If this does not solve theproblem, your implantedneurostimulator may need tobe recharged.Press the Exit ( ) button toexit this screen.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04178Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionThe controller is unable torecharge your implantedneurostimulator due to a poorconnection between thecontroller and implantedneurostimulator.Position the recharger overthe implantedneurostimulator, and pressthe Try Again button.Press the Cancel button toexit the screen withoutcontinuing to recharge.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04179Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionThe controller is unable torecharge your implantedneurostimulator because it wasunable to find your implantedneurostimulator, or there was apoor connection between thecontroller and the implantedneurostimulator.Position the recharger overthe implantedneurostimulator, and pressthe Restart button.Press the Cancel button toexit the screen withoutcontinuing to recharge.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04180Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionA problem has occurred duringrecharging of the implantedneurostimulator that ispreventing the controller fromrecharging the implantedneurostimulator.Press and hold the Lock ( )button. The next screen willidentify the problem that hasoccured. Refer to the"Troubleshooting" onpage 163 to identify the causeof the problem and actionsneeded.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04181Troubleshooting 8
 Table 8.2 Alert screens (continued)Message Cause and actionA problem has occured duringrecharging of the implantedneurostimulator that ispreventing the controller fromrecharging the implantedneurostimulator.Position the recharger overthe implantedneurostimulator so that thehighest number is shown inthe bottom center of thescreen.If the controller successfullystarts recharging theimplanted neurostimulator,the Batteries screen will beshown. Refer to "Rechargingthe neurostimulator battery"on page 146.Notification screensNotification screens provide information abouttherapy settings, error conditions, and batterylevels.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04182Troubleshooting 8
Table 8.3 describes the possible notificationscreens and provides instructions on how toproceed (see blue text) when these messagesappear. Table 8.3 Notification screens Message Cause and actionThe recharger cable hasbecome disconnected from thecontroller.Reconnect the rechargercable to the controller.Press the OK button to exitthis screen.You tried decreasing yourstimulation below the lowestvalue allowed.Press the OK button to exitthis screen and return to thelowest allowed setting.If you are feeling discomfort,call your clinician.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04183Troubleshooting 8
 Table 8.3 Notification screens (continued)Message Cause and actionThere was a problem with thecontroller memory, whichcaused the controllerpreferences to be lost.Press the OK button to exitthis screen. Follow the on-screen instructions until yousee the Finished screen.If this does not solve yourproblem, write down themessage on the screen andthe screen number in thebottom right corner, and callMedtronic.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04184Troubleshooting 8
 Table 8.3 Notification screens (continued)Message Cause and actionYour combined settingscannot be delivered by theexternal or implantedneurostimulator. This issometimes referred to as out-of-regulation or OOR.If the implantedneurostimulator battery islow, recharge it. Refer to"Recharging the implantedneurostimulator battery" onpage 146.Switch to a differentprogram, refer to "Changinga program for individual painareas" on page 114. Or,switch to a different group,refer to "Viewing andchanging a group" onpage 115.If you are not receivingsymptom relief, call yourclinician.Press the OK button to exitthis screen.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04185Troubleshooting 8
 Table 8.3 Notification screens (continued)Message Cause and actionYou tried to increase yourstimulation when stimulationwas off.Press the Turn On button onthe controller screen to turnstimulation on, then tryadjusting stimulation again.To keep stimulation off andnot change settings, pressthe OK button to exit thisscreen.You tried increasing yourstimulation above the highestvalue allowed. You can notincrease your stimulation anyhigher.Press the OK button to exitthis screen and return to thehighest allowed setting.If you are not receivingsymptom relief, call yourclinician.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04186Troubleshooting 8
Possible problems andsolutionsTable 8.4 will help you solve problems oridentify when to call your clinician. Instructionsare provided in (blue text) on how to resolvethe problem.If a problem is not solved after severalattempts, or if a problem is not described here,contact your clinician.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04187Troubleshooting 8
 Table 8.4 Troubleshooting problems Problems Causes and actionsUncomfortablestimulation: You are toouncomfortable with thecurrent stimulation to thinkabout how to change it.The selected group orstimulation settings are notsuitable for your currentactivity or posture.Turn the neurostimulatoroff.Reduce the intensity foreach pain area or group.Change the group if theactive program is not onethat is recommended byyour clinician for yourcurrent activity or posture;or adjust the intensity,pulse width, and rate tovalues that provideadequate pain relief.If this does not eliminatethe problem, call yourclinician.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04188Troubleshooting 8
 Table 8.4 Troubleshooting problems (continued)Problems Causes and actionsUncomfortable warmthwhile recharging: Youexperience uncomfortablewarmth from the rechargerwhile recharging theimplanted neurostimulator.Your recharger is too hot towork properly.Allow the recharger tocool. Store the rechargerand controller in a cool,dry place.Your skin is too warm for asuccessful rechargingsession.Move to a cool location,remove any excessclothing, allow your skintemperature to cool.Lower the rechargingtemperature and speed,refer to "Changing therecharging temperatureand speed" on page 155.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04189Troubleshooting 8
 Table 8.4 Troubleshooting problems (continued)Problems Causes and actionsIntermittent stimulation:You feel stimulation onlysome of the time.Your clinician may haveprogrammed yourneurostimulator to turn onand off at regular intervals.If you are not receivingadequate pain relief,contact your clinician.No stimulation: You donot feel stimulation but youthink stimulation should beon.Stimulation is off.Use your controller to turnyour stimulation on.The intensities for eachprogram in the active painarea(s) or group are set toolow to feel.Use your controller toincrease the intensities.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04190Troubleshooting 8
 Table 8.4 Troubleshooting problems (continued)Problems Causes and actionsDelayed stimulationchanges: You do not feelstimulation right away afterturning on theneurostimulator or you feelstimulation after turning offthe neurostimulator.Your clinician programmedSoftStart/Stop so thatstimulation starts and stopsgradually.Allow about 8 seconds foryour neurostimulator toturn on and off.You may feel a residualeffect after theneurostimulator is turnedoff.Controller isunresponsive: Thedisplay screen is blankwhen you press a key.The controller batteries aredepleted.Replace the controllerbatteries. If you have animplantedneurostimulator, rechargethe controller batterypack.The controller batteries arein backwards.Check the battery polarityand reinstall the controllerbatteries.97745 2013-04  English Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04191Troubleshooting 8
 Table 8.4 Troubleshooting problems (continued)Problems Causes and actionsDropped controller: Yourcontroller falls off a cabinetor table.The controller is designed towithstand a short drop to ahard surface and still operatenormally, even if the case ischipped or nicked.Try the controller; itshould work.Fluid on the controller:Fluid was spilled onto thecontroller or the controllerwas dropped into water.The controller is notwaterproof, and water candamage the device.Immediately remove thecontroller from the water,then dry the controller witha towel dampened withclean tap water.Remove the batteries orbattery pack, then allowthe battery compartmentto air dry at roomtemperature for 24 hours.English  97745 2013-04Filename Date TimeUC200xxxxxx EN4.625″ x 6.0″ inches (117 mm x 152 mm)Medtronic ConfidentialPPManual.xsl - PatientProgrammerTemplate.fmVersion: 05-01-2012M948515A001 Rev X 2013-04192Troubleshooting 8

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