2013 03 19 OMS RMA Management Notice

2013-03-19

: Microscan 2013-03-19 Oms-Rma-Management Notice 2013-03-19_OMS-RMA-Management_Notice PartnerNews PartnerSite

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Dear Partner,
We are pleased to announce a new feature of Microscan’s Order Management System: electronic Return Material
Authorization (RMA) request management.
The electronic Return Material Authorization (RMA) request allows Microscan partners to easily submit and review RMA
requests for units purchased for your customers. This feature will allow you to obtain an RMA for in-warranty and out-ofwarranty repairs. New RMA requests may be fulfilled at any of Microscan’s service locations worldwide. The electronic
RMA management feature allows you to review all previously submitted RMAs, re-print pack slips, or resend the RMA
confirmation email when needed.
To find previously-submitted RMAs or to submit a new request, log in to the Microscan Order Management System. A
“Manage RMAs” tab has been added to the Order Management System home page.
Please see the following pages for guidelines on submitting an RMA request for units purchased for your customers.
We hope you will find electronic RMA management a beneficial tool in facilitating your business operations as we
continue to improve the features of our Order Management System. For assistance with requesting an RMA or using the
features of the Order Management System, please contact your Inside Sales Manager.
Sincerely,
Microscan Systems, Inc.
www.microscan.com

G L O B A L H E AD Q U AR T E R O F F I C E S
C orpo ra te & Ame ricas
700 SW 39th Stre e t
Ren to n, WA 98057 | USA
Te l: 425.226. 5700
Fa x: 425. 226.8250
inf o@ micro scan. co m

Asia -Pa cific
31 Kaki Bu kit Road 3 #06-04/05
Te chLin k, Sin gapo re 417818
Te l: 65. 6846. 1214
Fa x: 65. 6846.4641
a sia@ microscan. co m

Eu ro pe–Midd le Ea st–Af ric a
Le me le rb e rg 17
N L2402 Z N | A lphe n aa n de n Rijn
The Ne the rlands
Te l: 31. 172. 4233.60 | Fa x: 31.172. 4233. 66
e me a@ microscan. co m

Issuing an RMA for your customers:
1. Click the Manage RMAs tab on the Order Management System home page.

2. You will be directed to the RMA Request page (shown below) where you will need to enter your name, Microscan
service location where you would like to unit to be repaired, your email address, your Customer ID #, and your billto ZIP code. Your Customer ID # and bill-to ZIP code can be found on any Microscan Invoice or Packing List.
3. Select your ship-to address or enter a new one.
4. Once you have completed the fields on this page, click Next Step: Enter Serial Numbers.

G L O B A L H E AD Q U AR T E R O F F I C E S
C orpo ra te & Ame ricas
700 SW 39th Stre e t
Ren to n, WA 98057 | USA
Te l: 425.226. 5700
Fa x: 425. 226.8250
inf o@ micro scan. co m

Asia -Pa cific
31 Kaki Bu kit Road 3 #06-04/05
Te chLin k, Sin gapo re 417818
Te l: 65. 6846. 1214
Fa x: 65. 6846.4641
a sia@ microscan. co m

Eu ro pe–Midd le Ea st–Af ric a
Le me le rb e rg 17
N L2402 Z N | A lphe n aa n de n Rijn
The Ne the rlands
Te l: 31. 172. 4233.60 | Fa x: 31.172. 4233. 66
e me a@ microscan. co m

5. From the following screen (shown below), enter the serial number of the unit you wish to return.
6. Once the serial number is entered, click Check Serial Number Status.
Note: Older serial numbers beginning with a zero “0” will not be found. Please contact your Inside Sales Manager for assistance with these
serial numbers.

7. The system will return your unit’s serial number, part number, warranty expiration date, reason for return, and an
option to delete the unit from the RMA request.

8. Click on the Reason for Return drop down menu and select the reason that best describes the unit’s reason for
failure.
9. When you have filled out all fields, click Submit Returns.
10. Once you click Submit Returns, you will receive an email confirmation containing the details of your RMA.
11. The system will also provide you with a packing slip in PDF format pre-filled with your RMA data: your RMA
number, customer information, and the ship-to information for the service location that you selected. Print this
packing slip and include it with your return shipment to Microscan.
G L O B A L H E AD Q U AR T E R O F F I C E S
C orpo ra te & Ame ricas
700 SW 39th Stre e t
Ren to n, WA 98057 | USA
Te l: 425.226. 5700
Fa x: 425. 226.8250
inf o@ micro scan. co m

Asia -Pa cific
31 Kaki Bu kit Road 3 #06-04/05
Te chLin k, Sin gapo re 417818
Te l: 65. 6846. 1214
Fa x: 65. 6846.4641
a sia@ microscan. co m

Eu ro pe–Midd le Ea st–Af ric a
Le me le rb e rg 17
N L2402 Z N | A lphe n aa n de n Rijn
The Ne the rlands
Te l: 31. 172. 4233.60 | Fa x: 31.172. 4233. 66
e me a@ microscan. co m
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