Microsoft LVQB GSM/WCDMA cellular device w/BT, BTLE, WLAN User Manual User Guide

Microsoft Mobile Oy GSM/WCDMA cellular device w/BT, BTLE, WLAN User Guide

User Guide

Quick GuideMicrosoft Lumia xxxMicrosoft Lumia xxx[ERROR: book part number not defined] Issue1 EN RM-1068RM-1070
For your safetyWe invite you to read the instructions on this guide beforeusing the device.SWITCH OFF IN RESTRICTED AREASSwitch the device off when mobile phone use isnot allowed or when it may cause interference ordanger, for example, in aircraft, in hospitals or nearmedical equipment, fuel, chemicals, or blasting areas. Obeyall instructions in restricted areas.ROAD SAFETY COMES FIRSTObey all local laws. Always keep your hands freeto operate the vehicle while driving. Your firstconsideration while driving should be road safety.INTERFERENCEAll wireless devices may be susceptible tointerference, which could affect performance.QUALIFIED SERVICEOnly qualified personnel may install or repair thisproduct.BATTERIES, CHARGERS, AND OTHERACCESSORIESUse only batteries, chargers, and other accessoriesapproved by Microsoft Mobile for use with thisdevice. Third-party chargers that comply with the IEC/EN62684 standard, and that can connect to your device microUSB connector, may be compatible. Do not connectincompatible products.KEEP YOUR DEVICE DRYYour device is not water-resistant. Keep it dry.2
GLASS PARTSThe device screen is made of glass. This glass canbreak if the device is dropped on a hard surface orreceives a substantial impact. If the glass breaks,do not touch the glass parts of the device or attempt toremove the broken glass from the device. Stop using thedevice until the glass is replaced by qualified servicepersonnel.PROTECT YOUR HEARINGTo prevent possible hearing damage, do not listenat high volume levels for long periods. Exercisecaution when holding your device near your earwhile the loudspeaker is in use.SARThis device meets RF exposure guidelines whenused either in the normal use position against theear or when positioned at least 1.5 centimetres(5/8 inch) away from the body. The specific maximum SARvalues can be found in the Certification Information (SAR)section of this user guide. For more info, go to www.sar-tick.com.When a carry case, belt clip or other form of device holder isused for body-worn operation, it should not contain metaland should provide at least the above-stated separationdistance from the body. Note that mobile devices may betransmitting even if you are not making a voice call.3
Keys and parts1Earpiece2 Audio connector (3.5 mm)3 Front camera4Volume keys5Power/Lock key6 Search key7 Microphone8 Micro-USB connector9 Back key10 Start key11 Touch screen12 Back camera13 Antenna area14 LoudspeakerSome of the accessories mentioned in this user guide, suchas charger, headset, or data cable, may be sold separately.Avoid touching the antenna area while the antenna is in use.Contact with antennas affects the communication qualityand may reduce battery life due to higher power level duringoperation.4
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Get startedBefore you start using your phone, remove the back coverand battery to insert the micro-SIM cards (also known asmini-UICC cards).Remove the back cover and batteryMake sure the phone is switched off.1. Hold your phone by the top corners in one hand, and withthe thumb of your other hand, press the back cover, andremove it. Do not use any sharp tools, as they may damagethe phone.2. If the battery is in, lift it out.6
Insert the SIM and memory card1. Open the SIM holder, and put the micro-SIM in place withthe metal contact area down. Close the holder.2. For RM-1068: If you have a second SIM card, open the SIM2holder, and put the SIM in place with the metal contact areadown. Close the holder.You can use 2G or 3G SIMs in both SIM1 and SIM2 holders.While 3G network is active on one SIM, the other supportsonly 2G network.3. If you have a memory card, slide the card into the memorycard slot.It is recommended that you use a fast microSD card from awell-known manufacturer. Important: Your device uses a micro-SIM card, also knownas a mini-UICC SIM card. Use only original micro-SIM cards.Use of incompatible SIM cards, or use of SIM card adapters,7
may damage the card or the device, and may corrupt datastored on the card.8
Get startedReplace the battery and back cover1. Line up the battery contacts, and put the battery in.2. Press the bottom edge of the back cover against thebottom edge of your phone, and snap the cover into place.3. To switch your phone on, press and hold the power key.Charge the batteryPlug a compatible charger into a wall outlet, and connect themicro-USB end to your phone. You can also charge yourphone from a computer with a USB cable.If the battery is completely discharged, it may take up to 20minutes before the charging indicator is displayed.9
Set up your phone1. To switch your phone on, press and hold the power key,and follow the instructions shown on your phone.2. When asked, create your Microsoft account if you don’thave one already, or sign in with your existing Xbox, Hotmail,or Outlook username and password.You need a Microsoft account to back up and restore yourphone, to buy, install, and update apps, and to access someMicrosoft services, such as OneDrive.Allow some minutes while your phone installs all its features. Tip: If your screen switches off, press the power key, anddrag the lock screen up.10
Explore your tiles and appsThe start screen is the main view of your phone. Pin shortcutsto apps, contacts, browser bookmarks, and more, andarrange and resize the tiles. Some tiles may show younotifications and updates.The apps menu is the home to all your apps. To go to theapps menu from the start screen, swipe left. To go back,swipe right. Tip: To go back to the start screen from any view, tap .To switch between open apps, tap and hold , and choosethe app you want. To close an app, tap .To see more options, such as settings, in an app, tap atthe bottom right corner.11
Navigate by touchTo use your phone, simply swipe, tap, or tap and hold thescreen.SwipePlace your finger on the screen, and slide your finger in thedirection you want.For example, to open the action centre, place a finger at thetop of the screen, and slide it down.Zoom in or outPlace 2 fingers on an item, such as a photo or a web page,and slide your fingers apart or together.Tap and hold to open a menuPlace your finger on an item, until the menu opens.12
Transfer content from your old phoneYou can transfer content from your old phone in severalways.To transfer your contacts, text messages, pictures, andvideos, use the Transfer my Data app. Your old phone mustsupport Bluetooth. Not all phones or content may becompatible with the transfer.To transfer other content, such as music, see the section fornew Lumia users in the Lumia Help + Tips app, or go towww.microsoft.com/mobile/switch-easy.13
Help and tipsThere's a user guide in your phone – it's always with you,available when needed. Check out videos, find answers toyour questions, and get helpful tips. On the start screen,swipe left, and tap Lumia Help + Tips. If you’re new toLumia, check out the section for new users. Make sure tokeep the Lumia Help + Tips app up to date.For the online user guide, even more info, andtroubleshooting help, go to www.microsoft.com/mobile/support/.If your phone doesn’t respondTo restart the phone without losing your data and settings,press and hold the volume down key and power key at thesame time for about 10 seconds. The phone vibrates andrestarts.You can also remove and replace the battery, and switch thephone on.14
Feature-specific informationUsing services or downloading content, including free items, may causethe transfer of large amounts of data, which may result in data costs. Important: Your device uses a micro-SIM card, also known as a mini-UICC SIM card. Use only original micro-SIM cards. Use of incompatibleSIM cards, or use of SIM card adapters, may damage the card or thedevice, and may corrupt data stored on the card.Use only compatible memory cards approved for use with this device.Incompatible cards may damage the card and the device and corruptdata stored on the card.Characters with accents, other marks, or some language options, takemore space, and limit the number of characters that can be sent in asingle message.The list of countries and territories included in the time zone settingsdoes not imply sovereignty.To access the Windows Phone software license terms, select Settings >about. Please read the terms. Note that by using the software, you acceptthe terms. If you do not accept the terms, do not use the device orsoftware. Instead contact Microsoft Mobile or the party from which youpurchased the device to determine its return policy.Find your model number and serial number(IMEI)If you need to contact your care point or your service provider, you mayneed info such as the model number and the serial number (IMEI). Tosee the info, tap Settings > about.You can also find the info on your phone label, which is located underthe battery.Product and safety infoNetwork services and costsYou can only use your device on the GSM 850, 900, 1800, 1900 MHznetworks; WCDMA 850, 900, 1900, 2100 MHz networks. You need asubscription with a service provider.15
Using some features and downloading content require a networkconnection and may result in data costs. You may also need to subscribeto some features.Make an emergency call Important: Connections in all conditions cannot be guaranteed.Never rely solely on any wireless phone for essential communicationslike medical emergencies.Before making the call:• Switch the phone on.• If the phone screen and keys are locked, unlock them.• Move to a place with adequate signal strength.1. Press , and tap > .2. Type in the official emergency number for your present location.Emergency call numbers vary by location.3. Tap call.4. Give the necessary info as accurately as possible. Do not end the calluntil given permission to do so.You may also need to do the following:• Put a SIM card in the phone.• If your phone asks for a PIN code, tap emergency call.• Switch the call restrictions off in your phone, such as call barring, fixeddialling, or closed user group.• When you switch your phone on for the first time, you are asked tocreate your Microsoft account and set up your phone. To make anemergency call during the account and phone setup, tap emergencycall.• If the mobile network is not available, you may also try making aninternet call, if you can access the internet.Take care of your deviceSee the in-device user guide for important instructions on how to takecare of your device.Do not drop, knock, or shake the device or the battery. Rough handlingcan break them.16
RecycleWhen this device has reached the end of its working life, all of its materialscan be recovered as materials and energy. For info on how to recycleyour old products and where to find collection sites, go towww.microsoft.com/mobile/recycle, or call the Contact Center.Recycle packaging and user guides at your local recycling scheme.When you cooperate and deliver all these materials to one of theavailable collection sites, you contribute in helping the environment andhelp to ensure the health of future generations.All electrical and electronic products and batteries may containrecycleable metals and other potentially hazardous substances and mustbe taken to their respective collection sites at the end of their workinglife. Under no circumstances should you break open a battery or otherrelated materials. Do not dispose of these products as unsortedmunicipal waste, as this may cause contamination of the environment orrisks to human health. All Microsoft Mobile products are in complianceto the applicable industry international production standards and to allrequirements defined by the competent government agencies. For moreinfo on the environmental attributes of your device, seewww.microsoft.com/mobile/ecoprofile (in English).About Digital Rights ManagementWhen using this device, obey all laws and respect local customs, privacyand legitimate rights of others, including copyrights. Copyrightprotection may prevent you from copying, modifying, or transferringphotos, music, and other content.Battery and charger infoUse your device only with an original BV-5J rechargeable battery.Charge your device with AC-18 charger. Charger plug type may vary.Third-party chargers that comply with the IEC/EN 62684 standard, andthat can connect to your device micro USB connector, may becompatible.Microsoft Mobile may make additional battery or charger modelsavailable for this device.17
Battery and charger safetyAlways switch the device off and unplug the charger before removingthe battery. To unplug a charger or an accessory, hold and pull the plug,not the cord.When your charger is not in use, unplug it. If left unused, a fully chargedbattery will lose its charge over time.Always keep the battery between 15°C and 25°C (59°F and 77°F) foroptimal performance. Extreme temperatures reduce the capacity andlifetime of the battery. A device with a hot or cold battery may not worktemporarily.Accidental short-circuiting can happen when a metallic object touchesthe metal strips on the battery. This may damage the battery or the otherobject.Do not dispose of batteries in a fire as they may explode. Obey localregulations. Recycle when possible. Do not dispose as household waste.Do not dismantle, cut, crush, bend, puncture, or otherwise damage thebattery in any way. If a battery leaks, do not let liquid touch skin or eyes.If this happens, immediately flush the affected areas with water, or seekmedical help. Do not modify, attempt to insert foreign objects into thebattery, or immerse or expose it to water or other liquids. Batteries mayexplode if damaged.Use the battery and charger for their intended purposes only. Improperuse, or use of unapproved or incompatible batteries or chargers maypresent a risk of fire, explosion, or other hazard, and may invalidate anyapproval or warranty. If you believe the battery or charger is damaged,take it to a service centre before continuing to use it. Never use adamaged battery or charger. Only use the charger indoors. Do notcharge your device during a lightning storm.Small childrenYour device and its accessories are not toys. They may contain small parts.Keep them out of the reach of small children.Medical devicesOperation of radio transmitting equipment, including wireless phones,may interfere with inadequately shielded medical devices' function.Consult a physician or the medical device's manufacturer to determineif it is adequately shielded from external radio energy.18
Implanted medical devicesTo avoid potential interference, manufacturers of implanted medicaldevices recommend a minimum separation of 15.3 centimetres (6 inches)between a wireless device and the medical device. Persons who havesuch devices should:• Always keep the wireless device more than 15.3 centimetres (6 inches)from the medical device.• Not carry the wireless device in a breast pocket.• Hold the wireless device to the ear opposite the medical device.• Switch the wireless device off if there is any reason to suspect thatinterference is taking place.• Follow the manufacturer directions for the implanted medical device.If you have any questions about using your wireless device with animplanted medical device, consult your health care provider.Accessibility solutionsMicrosoft Mobile is committed to making mobile phones easy to use forall individuals, including those with disabilities. For more information,visit aka.ms/phoneaccessibility (in English).Hearing Warning: When you use the headset, your ability to hear outsidesounds may be affected. Do not use the headset where it can endangeryour safety.Some wireless devices may interfere with some hearing aids.NickelThe surface of this device is nickel-free.VehiclesRadio signals may affect improperly installed or inadequately shieldedelectronic systems in vehicles. For more info, check with themanufacturer of your vehicle or its equipment.Only qualified personnel should install the device in a vehicle. Faultyinstallation may be dangerous and invalidate your warranty. Checkregularly that all wireless device equipment in your vehicle is mountedand operating properly. Do not store or carry flammable or explosivematerials in the same compartment as the device, its parts, or accessories.Do not place your device or accessories in the air bag deployment area.19
Potentially explosive environmentsSwitch your device off in potentially explosive environments, such as nearpetrol pumps. Sparks may cause an explosion or fire resulting in injuryor death. Note restrictions in areas with fuel; chemical plants; or whereblasting operations are in progress. Areas with a potentially explosiveenvironment may not be clearly marked. These usually are areas whereyou are advised to switch your engine off, below deck on boats, chemicaltransfer or storage facilities, and where the air contains chemicals orparticles. Check with the manufacturers of vehicles using liquefiedpetroleum gas (such as propane or butane) if this device can be safelyused in their vicinity.Certification information (SAR)This mobile device meets international guidelines for exposure toradio waves.Your mobile device is a radio transmitter and receiver. It is designed notto exceed the limits for exposure to radio waves (radio frequencyelectromagnetic fields), recommended by international guidelines fromthe independent scientific organization ICNIRP. These guidelinesincorporate substantial safety margins that are intended to assure theprotection of all persons regardless of age and health.The exposure guidelines are based on the Specific Absorption Rate (SAR),which is an expression of the amount of radio frequency (RF) powerdeposited in the head or body when the device is transmitting. TheICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10 gramsof tissue.SAR tests are carried out with the device in standard operating positions,transmitting at its highest certified power level, in all its frequency bands.The maximum recorded SAR values for this device are:Maximum SAR value Frequency bandsused when MaximumSAR value wasrecordedWhen held againstthe head0.58 W/kg over 10g WCDMA900+WLAN2450When operated at aseparation distance0.54 W/kg over 10g WCDMA900+WLAN245020
of 1.5 centimetres(5/8 inch) from thebodyYour mobile device is also designed to meet the United States FederalCommunications Commission (FCC) guidelines. FCC ratings for yourdevice and more information on SAR can be found at transition.fcc.gov/oet/rfsafety/sar.html.This device meets RF exposure guidelines when used against the heador when positioned at least 1.5 centimetres (5/8 inch) away from thebody. When a carry case, belt clip or other form of device holder is usedfor body-worn operation, it should not contain metal and should provideat least the above stated separation distance from the body.To send data or messages, a good connection to the network is needed.Sending may be delayed until such a connection is available. Follow theseparation distance instructions until the sending is finished.During general use, the SAR values are usually well below the valuesstated above. This is because, for purposes of system efficiency and tominimise interference on the network, the operating power of yourmobile is automatically decreased when full power is not needed for thecall. The lower the power output, the lower the SAR value.Device models may have different versions and more than one value.Component and design changes may occur over time and some changescould affect SAR values. The latest available SAR information for this andother Microsoft Mobile device models can be found atwww.microsoft.com/mobile/sar.The World Health Organization (WHO) has stated that current scientificinformation does not indicate the need for any special precautions whenusing mobile devices. If you are interested in reducing your exposure,they recommend you limit your usage or use a hands-free kit to keepthe device away from your head and body. For more information andexplanations and discussions on RF exposure, go to the WHO website atwww.who.int/peh-emf/en.Support messagesTo help you take maximum advantage of your phone and services, youmay receive messages from Microsoft Mobile. The messages maycontain tips and tricks and support. To provide the service describedabove, your mobile phone number, the serial number of your phone, andsome identifiers of the mobile subscription may be sent to Microsoft21
Mobile when you use the phone for the first time. This information maybe used as specified in the privacy policy, available atwww.microsoft.com/mobile.CareFor questions regarding your plans, billing or network please contactyour operator. For questions regarding your product and warranty,please visit the support pages for your country at www.microsoft.com/mobile/support/.Electrical information of the deviceThis information applies only in Mexico.Product Mobile phoneSupplier Microsoft MobileModel RM-1068/RM-1070Charger AC-18UThe following electricalcharacteristics apply forMicrosoft Mobile U chargersonly.Input 100-240 Vca 50-60 Hz 60-300 mAOutput 5.0 Vcc 550-900 mARechargeable battery supplier Microsoft MobilePhone power consumption 3,7 Vcc22
Copyrights and other noticesDeclaration of ConformityHereby, Microsoft Mobile Oy declares that this RM-1068 or RM-1070product is in compliance with the essential requirements and otherrelevant provisions of Directive 1999/5/EC. A copy of the Declaration ofConformity can be found at www.microsoft.com/mobile/declaration-of-conformity (in English).The availability of products, features, apps and services may vary byregion. Microsoft Mobile may, in its sole discretion, change, correct ordiscontinue any of its services in whole or in part. For more info, contactyour dealer or your service provider. This device may containcommodities, technology or software subject to export laws andregulations from the US and other countries. Diversion contrary to lawis prohibited.The contents of this document are provided "as is". Except as requiredby applicable law, no warranties of any kind, either express or implied,including, but not limited to, the implied warranties of merchantabilityand fitness for a particular purpose, are made in relation to the accuracy,reliability or contents of this document. Microsoft Mobile reserves theright to revise this document or withdraw it at any time without priornotice.To the maximum extent permitted by applicable law, under nocircumstances shall Microsoft Mobile or any of its licensors beresponsible for any loss of data or income or any special, incidental,consequential or indirect damages howsoever caused.Reproduction, transfer or distribution of part or all of the contents in thisdocument in any form without the prior written permission of MicrosoftMobile is prohibited. Microsoft Mobile operates a policy of continuousdevelopment. Microsoft Mobile reserves the right to make changes andimprovements to any of the products described in this documentwithout prior notice.Downloading of maps, games, music and videos and uploading ofimages and videos may involve transferring large amounts of data. Yourservice provider may charge for the data transmission. The availability ofparticular products, services and features may vary by region. Pleasecheck with your local dealer for further details and availability oflanguage options.23
FCC/MEXICO NOTICEThis FCC/MEXICO NOTICE is for RM-1068 or RM-1070.This device complies with part 15 of the FCC rules. Operation is subjectto the following two conditions: (1) This device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation. For moreinfo, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html. Any changes ormodifications not expressly approved by Microsoft Mobile could voidthe user's authority to operate this equipment.Note: This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipmentgenerates, uses and can radiate radio frequency energy and, if notinstalled and used in accordance with the instructions, may causeharmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation. Ifthis equipment does cause harmful interference to radio or televisionreception, which can be determined by turning the equipment off andon, the user is encouraged to try to correct the interference by one ormore of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from thatto which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.TM © 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows,the Windows logo and Lumia are trademarks of the Microsoft group ofcompanies. Third party products/names may be TMs of their respectiveowners.The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.and any use of such marks by Microsoft Mobile is under license.This product is licensed under the MPEG-4 Visual Patent Portfolio License(i) for personal and noncommercial use in connection with informationwhich has been encoded in compliance with the MPEG-4 Visual Standardby a consumer engaged in a personal and noncommercial activity and(ii) for use in connection with MPEG-4 video provided by a licensed videoprovider. No license is granted or shall be implied for any other use.Additional information, including that related to promotional, internal,and commercial uses, may be obtained from MPEG LA, LLC. Seewww.mpegla.com (in English).24
MANUFACTURER’S LIMITED WARRANTY1. GENERALMicrosoft Mobile Oy (hereinafter “Manufacturer”), its affiliatedcompanies, in case of Mexico, Ventas de Celulares México, S.A. de C.V.,a subsidiary of Microsoft Mobile Oy, (“Manufacturer") provides thisManufacturer's Limited Warranty (“Warranty”) for the genuine product(the “Product”), which has been released for sale in Latin America(“Covered Countries”). Ventas de Celulares México, S.A. de C.V. has itsmain offices at Guillermo Gonzáles Camarena Piso 14, Colonia Lomas deSanta Fe, Deleg. Alvaro Obregón, C.P. 01210, México D.F., México. TheWarranty may be enforced at the Authorized Service Centres identifiedherein.This Warranty is distinct from any statutory rights under any mandatoryconsumer protection laws of your country applicable to you. It isintended to grant you specific, and as the case may be, additional rights,within the limits of what is permissible under such law, and does not limitthe rights you may have under applicable statutory product warranteeprovisions. You may have other rights based on local laws during or afterthe Warranty period. These rights are not excluded by this Warranty.2. WARRANTYFrom the date the Product is sold to an end-user for the first time, asevidenced by the original proof of purchase, Manufacturer warrants theProduct is free from defects in materials and workmanship (“Defect”) asfollows:(i) Twelve (12) months for the main device;(ii) Twelve (12) months for accessories sold separately or included in thesales pack of the main device excluding batteries, covers, cables andchargers; and(iii) Six (6) months for all batteries, covers, cables and chargers,unless otherwise specified in the Product user guide.During the warranty period, Manufacturer will, in a reasonable time,remedy the Defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed Manufacturer of the Defect before the warrantyperiod expires. When repairing or replacing your Product, Manufacturermay use new or re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original orreplacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of the25
original warranty period or for sixty (60) days from the date of repair orreplacement, whichever is longer.The Product or all parts of your Product that Manufacturer has replacedshall become Manufacturer’s property.Manufacturer does not warrant that software preinstalled by or on behalfof Manufacturer in the Product (or subsequent updates and upgrades)(together “Manufacturer software”) will meet your requirements, workin combination with any hardware or software not provided byManufacturer, is uninterrupted or error free or that errors are correctableor will be corrected. For Manufacturer software related errors,Manufacturer will make available the latest version of the Manufacturersoftware for reinstallation on your Product or, if that would not bepossible, another remedy, which in Manufacturer’s reasonablediscretion, satisfactorily addresses the error. Some Manufacturersoftware may be subject to separate license terms that are available withthe software or your local section of www.microsoft.com/mobile.Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. WHAT THIS WARRANTY DOES NOT COVERManufacturer does not provide any warranty for the following:1 User guides;2 Any (i) third party software, settings, content, data, or links installed ordownloaded onto your Product at any time, or (ii) Manufacturer andthird party services or enabling clients even if preinstalled byManufacturer (please read the terms and conditions that mayaccompany the services as those will define your rights and obligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixel defectsin your Product’s display that are within the scope of industry standards;4 SIM card and/or any cellular or other networks or system on which yourProduct operates; or5 Errors or damage caused by: (i) misuse or not using your Product inaccordance with the user guide, such as if the Product has been exposedto moisture, to dampness or to extreme thermal or environmentalconditions or to rapid changes in such conditions, to corrosion, tooxidation, to spillage of food or liquid or to influence from chemicalproducts, (ii) using your Product with, or connecting it to, any product,accessory, software, or service not manufactured or supplied byManufacturer, (iii) any products combined with your Product by a thirdparty, (iv) damage or errors caused by hacking, cracking, viruses, or othermalware, or by unauthorised access to services, accounts, computer26
systems or networks; or (v) other acts beyond Manufacturer’s reasonablecontrol.This Warranty is not valid:1 Outside of the Covered Countries;2 If your Product, or the software it runs on, has been (i) opened,modified, or repaired without Manufacturer’s authorisation, or (ii)repaired with unauthorised spare parts;3 If your Product's serial number, the mobile accessory date code, or theIMEI number has been removed, erased, defaced, altered or if these areillegible in any way;4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release; or5 If you refuse to give possession of the Product to Manufacturer forrepair and investigation.If this Warranty does not cover your Product or the issue based on whichit requires service, Manufacturer reserves the right to charge for therepair or replacement of your Product, as well as a handling fee.4. LIMITATION OF MANUFACTURER'S LIABILITYTo the extent permitted by applicable law(s), Manufacturer shall notunder any circumstances be liable, either expressly or impliedly, for any1 Damages or losses of any kind whatsoever resulting from or relating toloss of, damage to, or corruption of, content or data or the recreation ortransfer thereof even if such loss, damage, or corruption was a result ofa Defect in your Product; and/or2 Loss of profit, products or functionality, business, contracts, revenuesor anticipated savings, increased costs or expenses, or for any indirect,consequential or special loss or damage.To the extent permitted by applicable law, Manufacturer’s liability shallbe limited to the purchase value of your Product.The limitations in this clause 4 shall not apply in case of Manufacturer’snegligence or intentional misconduct or in case of death or personalinjury resulting from Manufacturer’s proven negligence.5. OTHER IMPORTANT NOTICESFor further information on your Warranty, as well as information neededto process your warranty queries, please visit www.microsoft.com/mobile.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specific networkor operator) prior to delivering your Product for repair.Your Product may contain country specific elements, including software.The warranty services available in a particular country may be limited tothe Products and country specific elements available in that country.27
Also, if your Product has been re-exported from its original destinationto another country, your Product may contain country specific elementsthat are not considered a defect under this Warranty even if it would notbe operational.28
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