Microsoft RM-1038 GSM/WCDMA cellular device w/BT, BTLE, WLAN, NFC User Manual User Guide

Microsoft Mobile Oy GSM/WCDMA cellular device w/BT, BTLE, WLAN, NFC User Guide

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RM 1038 User Manual

User Guide

Quick Guide1108 Issue 1 EN RM-1038

Psst...This guide isn't all there is...There's a user guide in your phone – it's always with you,available when needed. Check out videos, find answers toyour questions, and get helpful tips. Tap Nokia Care. Ifyou’re new to Windows Phone, check out the section fornew Windows Phone users.For the online user guidance, even more info, andtroubleshooting help, go to www.nokia.com/support.Check out the support videos at www.youtube.com/NokiaSupportVideos.For info on Microsoft Mobile Service terms and Privacypolicy, go to www.nokia.com/privacy.First start-upYour new phone comes with great features that areinstalled when you start your phone for the first time.Allow some minutes while your phone sets up.2

Quick GuideNokia Lumia 735ContentsFor your safety 4Keys and parts 6Get started 8Try out the touch screen 11Get the basics 12Take your friends with you 13Help and tips 14Feature-specific information 16Product and safety info 163

For your safetyWe invite you to read the instructions on this guide beforeusing the device.SWITCH OFF IN RESTRICTED AREASSwitch the device off when mobile phone use isnot allowed or when it may cause interferenceor danger, for example, in aircraft, in hospitalsor near medical equipment, fuel, chemicals, or blastingareas. Obey all instructions in restricted areas.ROAD SAFETY COMES FIRSTObey all local laws. Always keep your hands freeto operate the vehicle while driving. Your firstconsideration while driving should be roadsafety.INTERFERENCEAll wireless devices may be susceptible tointerference, which could affect performance.QUALIFIED SERVICEOnly qualified personnel may install or repairthis product.BATTERIES, CHARGERS, AND OTHERACCESSORIESUse only batteries, chargers, and otheraccessories approved by Microsoft Mobile foruse with this device. Third-party chargers thatcomply with the IEC/EN 62684 standard, and that canconnect to your device micro USB connector, may becompatible. Do not connect incompatible products.KEEP YOUR DEVICE DRYYour device is not water-resistant. Keep it dry.GLASS PARTSThe device screen is made of glass. This glasscan break if the device is dropped on a hardsurface or receives a substantial impact. If theglass breaks, do not touch the glass parts of the device or4

attempt to remove the broken glass from the device. Stopusing the device until the glass is replaced by qualifiedservice personnel.PROTECT YOUR HEARINGTo prevent possible hearing damage, do notlisten at high volume levels for long periods.Exercise caution when holding your device nearyour ear while the loudspeaker is in use.SARThis device meets RF exposure guidelines whenused either in the normal use position againstthe ear or when positioned at least 1.5centimetres (5/8 inch) away from the body. Thespecific maximum SAR values can be found in theCertification Information (SAR) section of this user guide.For more info, go to www.sar-tick.com.When a carry case, belt clip or other form of device holderis used for body-worn operation, it should not containmetal and should provide at least the above-statedseparation distance from the body. Note that mobiledevices may be transmitting even if you are not making avoice call.5

Keys and parts1Earpiece2 Audio connector AHJ 3.5 mm3 Light sensor4 Front camera5Volume keys6 Power/Lock key7Microphone8 Antenna area9Flash10 Camera11 NFC area12 Wireless charging area (on the wirelesscharging back cover)13 Loudspeaker14 Micro-USB connector15 MicrophoneSome of the accessories mentioned in this userguide, such as charger, headset, or data cable,may be sold separately.Avoid touching the antenna area while theantenna is in use. Contact with antennas affectsthe communication quality and may reducebattery life due to higher power level duringoperation.6

Get startedBefore you start using your phone, remove theback cover to insert the nano-SIM card.Remove the back coverMake sure the phone is switched off.With the back of the phone facing you, place yourthumb on the back of the phone next to thecamera lens, and bend the cover open. Do not useany sharp tools, as they may damage the phone.8

Insert the SIM and memory card1. If the battery is in, lift it out.2. Slide the nano-SIM card into the SIM slot withthe metal contact area down.3. If you have a memory card, slide the card intothe memory card slot.It is recommended that you use a fast microSDcard from a well-known manufacturer. Important: Your device uses a nano-SIM card,also known as a nano-UICC card. Use ofincompatible SIM cards, or use of SIM cardadapters, may damage the card or the device, andmay corrupt data stored on the card.9

Replace the battery and back cover1. Line up the battery contacts, and put thebattery in.2. Press the bottom edge of the back coveragainst the bottom edge of your phone.3. Snap the cover into place.4. To switch your phone on, press and hold thepower key.Charge the batteryPlug a compatible charger into a wall outlet, andconnect the micro-USB end to your phone. Youcan also charge your phone from a computer witha USB cable.If the battery is completely discharged, it maytake up to 20 minutes before the chargingindicator is displayed.10

Try out the touch screenTo use your phone, simply tap or tap and hold thetouch screen.SwipeTo, for example, open the action centre, place afinger at the top of the screen, and slide it down.Zoom in or outPlace 2 fingers on an item, such as a photo, andslide your fingers apart or together.Tap and hold to open a menuPlace your finger on an item, until the menuopens.11

Get the basicsMake a call1. Tap > , type in the phone number, and tapcall. To type in the + character, used forinternational calls, tap and hold 0.The + character only works from abroad. The +character may not work in all regions. In this case,enter the international access code directly.2. To end the call, tap END CALL.Lock the keys and screenPress the power key briefly.To unlock, press the power key, and drag the lockscreen up.Switch between views and appsTo switch between the start screen and the appsmenu, simply swipe left or right.To switch between open apps, press and hold, and choose the app you want. To close an app,tap .Personalise the start screenTo move a tile on the start screen, place yourfinger on the item for a second or two, and dragthe item to a new location. To resize or unpin atile, tap and hold the tile, and tap the arrow iconto resize or to unpin.12

Take your friends with youGet in touch with your friends, family, andcolleagues. The People hub is the place to manageyour contact info.Transfer contacts1. On your old phone, switch Bluetooth on, andmake sure it’s visible to other devices.2. On your new phone, tap Transfer my Data.3. Follow the instructions shown, and tapcontinue.4. On your new phone, switch Bluetooth on, andselect your old phone from the list. Follow theinstructions shown on both phones.Your contacts and text messages are transferred.Not all phones may be compatible.Add a new contactTap People, swipe to contacts, and tap .Import contacts from a SIM cardTap People, swipe to contacts, and tap >settings > import from SIM.13

Help and tipsGet the most out of your phone while getting thebattery life you need.If you want to save battery power, you can:• Switch battery saver mode on• Close data connections, such as Bluetooth orwireless networks, when you're not using them• Set your phone to check for new mail or otherfeeds less frequently• Lower the screen brightness, and set the screento switch off after a shorter time• Mute unnecessary sounds, such as key tonesFor more info, check the Nokia Care app in yourphone.If your phone freezesIf your phone isn't responding, press and hold thepower key for about 10 seconds. The phonevibrates and restarts. You can also take thebattery out for a few seconds. Put the batteryback in, and switch your phone on again. Nocontent, such as contacts or messages, isdeleted. If this doesn’t help, visitwww.nokia.com/support.If your issue remains unsolved, contact yournetwork service provider or Microsoft Mobile forrepair options. Before sending your phone forrepair, always back up your data, as all personaldata in your phone may be deleted.Find the answers to technical questions related toyour phone, and the nearest authorized repaircenter addresses at www.nokia.com/support.14

For the list of Mexico Repair Centers, see theleaflet included inside this sales package.15

Feature-specific informationUsing services or downloading content, including free items, maycause the transfer of large amounts of data, which may result in datacosts.Use only compatible memory cards approved for use with this device.Incompatible cards may damage the card and the device and corruptdata stored on the card.Characters with accents, other marks, or some language options, takemore space, and limit the number of characters that can be sent in asingle message.The list of countries and territories included in the time zone settingsdoes not imply sovereignty.To access the Windows Phone software license terms, select Settings > about. Please read the terms. Note that by using thesoftware, you accept the terms. If you do not accept the terms, donot use the device or software. Instead contact Microsoft Mobile orthe party from which you purchased the device to determine its returnpolicy.Product and safety infoNetwork services and costsYou can only use your device on the LTE 800, 1800, 2600; WCDMA850, 900, 2100; and GSM 850, 900, 1800, 1900 MHz networks. Youneed a subscription with a service provider.Using some features and downloading content require a networkconnection and may result in data costs. You may also need tosubscribe to some features. Important: 4G/LTE might not be supported by your networkservice provider or by the service provider you are using whentraveling. In these cases, you may not be able to make or receive calls,send or receive messages or use mobile data connections. To makesure your device works seamlessly when full 4G/LTE service is notavailable, it is recommended that you change the highest connectionspeed from 4G to 3G. To do this, swipe left on the start screen, andtap Settings > mobile+SIM. Switch Highest connection speed to3G.For more info, contact your network service provider.Make an emergency call Important: Connections in all conditions cannot be guaranteed.Never rely solely on any wireless phone for essential communicationslike medical emergencies.Before making the call:16

• Switch the phone on.• If the phone screen and keys are locked, unlock them.• Move to a place with adequate signal strength.1. Press , and tap > .2. Type in the official emergency number for your present location.Emergency call numbers vary by location.3. Tap call.4. Give the necessary info as accurately as possible. Do not end thecall until given permission to do so.You may also need to do the following:• Put a SIM card in the phone. If you don’t have a SIM, tap emergencycall when you get an error message about a missing SIM.• If your phone asks for a PIN code, tap emergency call.• Switch the call restrictions off in your phone, such as call barring,fixed dialling, or closed user group.• When you switch your phone on for the first time, you are asked tocreate your Microsoft account and set up your phone. To make anemergency call during the account and phone setup, tap emergencycall.• If the mobile network is not available, you may also try making aninternet call, if you can access the internet.Take care of your deviceSee the in-device user guide for important instructions on how to takecare of your device.Do not drop, knock, or shake the device or the battery. Roughhandling can break them.RecycleWhen this device has reached the end of its working life, all of itsmaterials can be recovered as materials and energy. For info on howto recycle your old products and where to find collection sites, go towww.nokia-latinoamerica.com/reciclaje, or call the Contact Center.Recycle packaging and user guides at your local recycling scheme.When you cooperate and deliver all these materials to one of theavailable collection sites, you contribute in helping the environmentand help to ensure the health of future generations.All electrical and electronic products and batteries may containrecycleable metals and other potentially hazardous substances andmust be taken to their respective collection sites at the end of theirworking life. Under no circumstances should you break open a batteryor other related materials. Do not dispose of these products asunsorted municipal waste, as this may cause contamination of theenvironment or risks to human health. All Nokia products are incompliance to the applicable industry international productionstandards and to all requirements defined by the competent17

government agencies. For more info on the environmental attributesof your device, see www.nokia.com/ecoprofile (in English).About Digital Rights ManagementWhen using this device, obey all laws and respect local customs,privacy and legitimate rights of others, including copyrights.Copyright protection may prevent you from copying, modifying, ortransferring photos, music, and other content.Battery and charger infoUse your device only with an original BV-T5A rechargeable battery.Charge your device with AC-20AR, AC-20E, or AC-50U charger.Charger plug type may vary.Third-party chargers that comply with the IEC/EN 62684 standard,and that can connect to your device micro USB connector, may becompatible.Microsoft Mobile may make additional battery or charger modelsavailable for this device.Battery and charger safetyAlways switch the device off and unplug the charger before removingthe battery. To unplug a charger or an accessory, hold and pull theplug, not the cord.When your charger is not in use, unplug it. If left unused, a fullycharged battery will lose its charge over time.Always keep the battery between 15°C and 25°C (59°F and 77°F) foroptimal performance. Extreme temperatures reduce the capacity andlifetime of the battery. A device with a hot or cold battery may notwork temporarily.Accidental short-circuiting can happen when a metallic object touchesthe metal strips on the battery. This may damage the battery or theother object.Do not dispose of batteries in a fire as they may explode. Obey localregulations. Recycle when possible. Do not dispose as householdwaste.Do not dismantle, cut, crush, bend, puncture, or otherwise damagethe battery in any way. If a battery leaks, do not let liquid touch skinor eyes. If this happens, immediately flush the affected areas withwater, or seek medical help. Do not modify, attempt to insert foreignobjects into the battery, or immerse or expose it to water or otherliquids. Batteries may explode if damaged.Use the battery and charger for their intended purposes only.Improper use, or use of unapproved or incompatible batteries orchargers may present a risk of fire, explosion, or other hazard, andmay invalidate any approval or warranty. If you believe the battery orcharger is damaged, take it to a service centre before continuing touse it. Never use a damaged battery or charger. Only use the chargerindoors. Do not charge your device during a lightning storm.18

Small childrenYour device and its accessories are not toys. They may contain smallparts. Keep them out of the reach of small children.Medical devicesOperation of radio transmitting equipment, including wirelessphones, may interfere with inadequately shielded medical devices'function. Consult a physician or the medical device's manufacturer todetermine if it is adequately shielded from external radio energy.Implanted medical devicesTo avoid potential interference, manufacturers of implanted medicaldevices recommend a minimum separation of 15.3 centimetres (6inches) between a wireless device and the medical device. Personswho have such devices should:• Always keep the wireless device more than 15.3 centimetres (6inches) from the medical device.• Not carry the wireless device in a breast pocket.• Hold the wireless device to the ear opposite the medical device.• Switch the wireless device off if there is any reason to suspect thatinterference is taking place.• Follow the manufacturer directions for the implanted medicaldevice.If you have any questions about using your wireless device with animplanted medical device, consult your health care provider.Accessibility solutionsMicrosoft Mobile is committed to making mobile phones easy to usefor all individuals, including those with disabilities. For moreinformation, visit www.nokiaaccessibility.com (in English).Hearing Warning: When you use the headset, your ability to hear outsidesounds may be affected. Do not use the headset where it canendanger your safety.Some wireless devices may interfere with some hearing aids.NickelThe surface of this device is nickel-free.VehiclesRadio signals may affect improperly installed or inadequatelyshielded electronic systems in vehicles. For more info, check with themanufacturer of your vehicle or its equipment.Only qualified personnel should install the device in a vehicle. Faultyinstallation may be dangerous and invalidate your warranty. Checkregularly that all wireless device equipment in your vehicle is mountedand operating properly. Do not store or carry flammable or explosive19

materials in the same compartment as the device, its parts, oraccessories. Do not place your device or accessories in the air bagdeployment area.Potentially explosive environmentsSwitch your device off in potentially explosive environments, such asnear petrol pumps. Sparks may cause an explosion or fire resulting ininjury or death. Note restrictions in areas with fuel; chemical plants;or where blasting operations are in progress. Areas with a potentiallyexplosive environment may not be clearly marked. These usually areareas where you are advised to switch your engine off, below deck onboats, chemical transfer or storage facilities, and where the aircontains chemicals or particles. Check with the manufacturers ofvehicles using liquefied petroleum gas (such as propane or butane) ifthis device can be safely used in their vicinity.Certification information (SAR)This mobile device meets international guidelines for exposure toradio waves.Your mobile device is a radio transmitter and receiver. It is designednot to exceed the limits for exposure to radio waves (radio frequencyelectromagnetic fields), recommended by international guidelinesfrom the independent scientific organization ICNIRP. Theseguidelines incorporate substantial safety margins that are intendedto assure the protection of all persons regardless of age and health.The exposure guidelines are based on the Specific Absorption Rate(SAR), which is an expression of the amount of radio frequency (RF)power deposited in the head or body when the device is transmitting.The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10grams of tissue.SAR tests are carried out with the device in standard operatingpositions, transmitting at its highest certified power level, in all itsfrequency bands. The maximum recorded SAR values for this deviceare:Maximum SAR value Frequency bandsused whenMaximum SAR valuewas recordedWhen held againstthe head0.66 W/kg over 10g WCDMA 2100 andWLAN 2450When operated at aseparation distanceof 1.5 centimetres(5/8 inch) from thebody0.57 W/kg over 10g GPRS 900 and WLAN245020

Your mobile device is also designed to meet the United States FederalCommunications Commission (FCC) guidelines. FCC ratings for yourdevice and more information on SAR can be found attransition.fcc.gov/oet/rfsafety/sar.html.This device meets RF exposure guidelines when used against the heador when positioned at least 1.5 centimetres (5/8 inch) away from thebody. When a carry case, belt clip or other form of device holder isused for body-worn operation, it should not contain metal and shouldprovide at least the above stated separation distance from the body.To send data or messages, a good connection to the network isneeded. Sending may be delayed until such a connection is available.Follow the separation distance instructions until the sending isfinished.During general use, the SAR values are usually well below the valuesstated above. This is because, for purposes of system efficiency andto minimise interference on the network, the operating power of yourmobile is automatically decreased when full power is not needed forthe call. The lower the power output, the lower the SAR value.Device models may have different versions and more than one value.Component and design changes may occur over time and somechanges could affect SAR values. The latest available SAR informationfor this and other Nokia device models can be found atwww.nokia.com/sar.The World Health Organization (WHO) has stated that currentscientific information does not indicate the need for any specialprecautions when using mobile devices. If you are interested inreducing your exposure, they recommend you limit your usage or usea hands-free kit to keep the device away from your head and body.For more information and explanations and discussions on RFexposure, go to the WHO website at www.who.int/peh-emf/en.Support messagesTo help you take maximum advantage of your phone and services,you may receive messages from Microsoft Mobile. The messages maycontain tips and tricks and support. To provide the service describedabove, your mobile phone number, the serial number of your phone,and some identifiers of the mobile subscription may be sent toMicrosoft Mobile when you use the phone for the first time. Thisinformation may be used as specified in the privacy policy, availableat www.nokia.com.CareFor questions regarding your plans, billing or network please contactyour operator. For questions regarding your Nokia product andwarranty, please visit the support pages for your country atwww.nokia.com/support.Electrical information of the deviceThis information applies only in Mexico.21

Product Mobile phoneSupplier Microsoft MobileModel RM-1038Charger AC-50UThe following electricalcharacteristics apply for NokiaU chargers only.Input 100-240 Vca 50-60 Hz 60-300mAOutput 5.0 Vcc 350-1 500 mARechargeable battery supplier Microsoft MobilePhone power consumption 3,7 VccCopyrights and other noticesDECLARATION OF CONFORMITYHereby, Microsoft Mobile Oy declares that this RM-1038 product is incompliance with the essential requirements and other relevantprovisions of Directive 1999/5/EC. A copy of the Declaration ofConformity can be found at www.nokia.com/global/declaration/declaration-of-conformity (in English).The availability of products, features, apps and services may vary byregion. Microsoft Mobile may, in its sole discretion, change, corrector discontinue any of its services in whole or in part. For more info,contact your dealer or your service provider. This device may containcommodities, technology or software subject to export laws andregulations from the US and other countries. Diversion contrary tolaw is prohibited.The contents of this document are provided "as is". Except asrequired by applicable law, no warranties of any kind, either expressor implied, including, but not limited to, the implied warranties ofmerchantability and fitness for a particular purpose, are made inrelation to the accuracy, reliability or contents of this document.Microsoft Mobile reserves the right to revise this document orwithdraw it at any time without prior notice.To the maximum extent permitted by applicable law, under nocircumstances shall Microsoft Mobile or any of its licensors be22

This product is licensed under the MPEG-4 Visual Patent PortfolioLicense (i) for personal and noncommercial use in connection withinformation which has been encoded in compliance with the MPEG-4Visual Standard by a consumer engaged in a personal andnoncommercial activity and (ii) for use in connection with MPEG-4video provided by a licensed video provider. No license is granted orshall be implied for any other use. Additional information, includingthat related to promotional, internal, and commercial uses, may beobtained from MPEG LA, LLC. See www.mpegla.com (in English).The ‘Qi’ symbol is a trademark of the Wireless Power Consortium.Manufacturer and warranty infoMicrosoft Mobile Oy (Ltd) has purchased the devices and servicesbusiness from Nokia. The manufacturer of this product is MicrosoftMobile Oy (Ltd) or any of its affiliates, even if “Nokia Corporation” orany of its affiliates may still be visible in the sales package,documentation, or the product itself.Microsoft Mobile Oy (Ltd) provides the Manufacturer's LimitedWarranty (“Warranty”) for this product in accordance with the termsand conditions described in the "Manufacturer's Limited Warranty"document included in the sales package. Microsoft Mobile Oy (Ltd)shall assume and be responsible for all rights and obligations relatedto your Warranty.Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo,FinlandHowever, in certain countries (People’s Republic of China, USA,Canada, Mexico, Russia, Brazil, Turkey), the specified local affiliates,which have been purchased by Microsoft Mobile Oy (Ltd), continue toprovide the Warranty as defined in the Warranty terms included in thesales package. You can find the list of local affiliates atwww.nokia.com/support in the warranty section of your product’ssupport pages.MANUFACTURER’S LIMITEDWARRANTY1. GENERALMicrosoft Mobile Oy (hereinafter “MMO”) provides thisManufacturer's Limited Warranty (“Warranty”) for genuine MMOproduct (the “Product”), which MMO has released for sale in theEuropean Union, Iceland, Norway, Switzerland, and Turkey (“CoveredCountries”) since 1 November 2013.Microsoft Mobile Oy (hereinafter“MMO”), its affiliated companies, in case of Mexico, Nokia México S.A.de C.V., (“MMO") provides this Manufacturer's Limited Warranty(“Warranty”) for genuine Nokia product (the “Product”), which hasbeen released for sale in Latin America (“Covered Countries”) since 1November 2013. Nokia México S.A. de C.V. has its main offices atGuillermo Gonzáles Camarena No. 1200, Piso 15, Col. Lomas de Santa24

Fe, Deleg. Alvaro Obregón, C.P. 01210, México D.F., México. TheWarranty may be enforced at the Authorized Service Centresidentified herein.This Warranty is distinct from any statutory rights under anymandatory consumer protection laws of your country applicable toyou. It is intended to grant you specific, and as the case may be,additional rights, within the limits of what is permissible under suchlaw, and does not limit the rights you may have under applicablestatutory product warrantee provisions. You may have other rightsbased on local laws during or after the Warranty period. These rightsare not excluded by this Warranty.2. WARRANTYFrom the date the Product is sold to an end-user for the first time, asevidenced by the original proof of purchase, MMO warrants theProduct is free from defects in materials and workmanship (“Defect”)as follows:(i) Twenty four (24) months for the main device;(i) Twelve (12) monthsfor the main device;(ii) Twelve (12) months for accessories sold separately or included inthe sales pack of the main device excluding batteries, covers, cablesand chargers; and(iii) Six (6) months for all batteries, covers, cables and chargers,unless otherwise specified in the Product user guide.During the warranty period, MMO will, in a reasonable time, remedythe Defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed MMO of the Defect before the warranty periodexpires. When repairing or replacing your Product, MMO may use newor re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original orreplacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of theoriginal warranty period or for sixty (60) days from the date of repairor replacement, whichever is longer.The Product or all parts of your Product that MMO has replaced shallbecome MMO’s property.MMO does not warrant that software preinstalled by or on behalf ofMMO in the Product (or subsequent updates and upgrades) (together“MMO software”) will meet your requirements, work in combinationwith any hardware or software not provided by MMO, is uninterruptedor error free or that errors are correctable or will be corrected. ForMMO software related errors, MMO will make available the latestversion of the MMO software for reinstallation on your Product or, ifthat would not be possible, another remedy, which in MMO’sreasonable discretion, satisfactorily addresses the error. Some MMOsoftware may be subject to separate license terms that are availablewith the software or your local section of www.nokia.com.25

Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. WHAT THIS WARRANTY DOES NOT COVERMMO does not provide any warranty for the following:1 User guides;2 Any (i) third party software, settings, content, data, or links installedor downloaded onto your Product at any time, or (ii) MMO and thirdparty services or enabling clients even if preinstalled by MMO (pleaseread the terms and conditions that may accompany the services asthose will define your rights and obligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixeldefects in your Product’s display that are within the scope of industrystandards;4 SIM card and/or any cellular or other networks or system on whichyour Product operates; or5 Errors or damage caused by: (a) misuse or not using your Product inaccordance with the user guide, such as if the Product has beenexposed to moisture, to dampness or to extreme thermal orenvironmental conditions or to rapid changes in such conditions, tocorrosion, to oxidation, to spillage of food or liquid or to influencefrom chemical products, (b) using your Product with, or connecting itto, any product, accessory, software, or service not manufactured orsupplied by MMO, (c) any products combined with your Product by athird party, (d) damage or errors caused by hacking, cracking, viruses,or other malware, or by unauthorised access to services, accounts,computer systems or networks; or (e) other acts beyond MMO’sreasonable control.This Warranty is not valid:1 Outside of the Covered Countries;2 If your Product, or the software it runs on, has been (a) opened,modified, or repaired without MMO’s authorisation, or (b) repairedwith unauthorised spare parts;3 If your Product's serial number, the mobile accessory date code, orthe IMEI number has been removed, erased, defaced, altered or ifthese are illegible in any way;4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release;or5 If you refuse to give possession of the Product to MMO for repairand investigation.If this Warranty does not cover your Product or the issue based onwhich it requires service, MMO reserves the right to charge for therepair or replacement of your Product, as well as a handling fee.4. LIMITATION OF MMO'S LIABILITYTo the extent permitted by applicable law(s), MMO shall not under anycircumstances be liable, either expressly or implicitly, for any26

1 Damages or losses of any kind whatsoever resulting from or relatingto loss of, damage to, or corruption of, content or data or therecreation or transfer thereof even if such loss, damage, orcorruption was a result of a Defect in your Product; and/or2 Loss of profit, products or functionality, business, contracts,revenues or anticipated savings, increased costs or expenses, or forany indirect, consequential or special loss or damage.To the extent permitted by applicable law, MMO’s liability shall belimited to the purchase value of your Product.The limitations in this clause 4 shall not apply in case of MMO’snegligence or intentional misconduct or in case of death or personalinjury resulting from MMO’s proven negligence.5. OTHER IMPORTANT NOTICESFor further information on your Warranty, as well as informationneeded to process your warranty queries, please visitwww.nokia.com.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specificnetwork or operator) prior to delivering your Product for repair.Your Product may contain country specific elements, includingsoftware. The warranty services available in a particular country maybe limited to the Products and country specific elements available inthat country. Also, if your Product has been re-exported from itsoriginal destination to another country, your Product may containcountry specific elements that are not considered a defect under thisWarranty even if it would not be operational.Microsoft Mobile Oy, Keilalahdentie 2-4, FIN-02150 Espoo, FinlandNOKIA — MANUFACTURER’S LIMITEDWARRANTY1. GENERALNokia Corporation (“Nokia”) provides this Manufacturer's LimitedWarranty (“Warranty”) for genuine Nokia product (the “Product”),which Nokia has released for sale in the European Union, Iceland,Norway, Switzerland, and Turkey (“Covered Countries”) since 1November 2013. Nokia México S.A. de C.V., (“Nokia”) provides thisManufacturer's Limited Warranty (“Warranty”) for genuine Nokiabranded product (the “Product”), which has been released for sale inMexico (“Covered Countries”) since 1 November 2013. Nokia MéxicoS.A. de C.V. has its main offices at Guillermo Gonzáles Camarena No.1200, Piso 15, Col. Lomas de Santa Fe, Deleg. Alvaro Obregón, C.P.01210, México D.F., México. The Warranty may be enforced at theAuthorized Service Centres identified herein.This Warranty is distinct from any statutory rights under anymandatory consumer protection laws of your country applicable toyou. It is intended to grant you specific, and as the case may be,additional rights, within the limits of what is permissible under such27

law, and does not limit the rights you may have under applicablestatutory product warrantee provisions. You may have other rightsbased on local laws during or after the Warranty period. These rightsare not excluded by this Warranty.2. WARRANTYFrom the date the Product is sold to an end-user for the first time, asevidenced by the original proof of purchase, Nokia warrants theProduct is free from defects in materials and workmanship (“Defect”)as follows:(i) Twenty four (24) months for the main device;(i) Twelve (12) monthsfor the main device;(ii) Twelve (12) months for accessories sold separately or included inthe sales pack of the main device excluding batteries, covers, cablesand chargers; and(iii) Six (6) months for all batteries, covers, cables and chargers,unless otherwise specified in the Product user guide.During the warranty period, Nokia will, in a reasonable time, remedythe Defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed Nokia of the Defect before the warranty periodexpires. When repairing or replacing your Product, Nokia may use newor re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original orreplacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of theoriginal warranty period or for sixty (60) days from the date of repairor replacement, whichever is longer.The Product or all parts of your Product that Nokia has replaced shallbecome Nokia’s property.Nokia does not warrant that software preinstalled by or on behalf ofNokia in the Product (or subsequent updates and upgrades) (together“Nokia software”) will meet your requirements, work in combinationwith any hardware or software not provided by Nokia, is uninterruptedor error free or that errors are correctable or will be corrected. ForNokia software related errors, Nokia will make available the latestversion of the Nokia software for reinstallation on your Product or, ifthat would not be possible, another remedy, which in Nokia’sreasonable discretion, satisfactorily addresses the error. Some Nokiasoftware may be subject to separate license terms that are availablewith the software or your local section of www.nokia.com.Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. WHAT THIS WARRANTY DOES NOT COVERNokia does not provide any warranty for the following:1 User guides;2 Any (i) third party software, settings, content, data, or links installedor downloaded onto your Product at any time, or (ii) Nokia and third28

party services or enabling clients even if preinstalled by Nokia (pleaseread the terms and conditions that may accompany the services asthose will define your rights and obligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixeldefects in your Product’s display that are within the scope of industrystandards;4 SIM card and/or any cellular or other networks or system on whichyour Product operates; or5 Errors or damage caused by: (a) misuse or not using your Product inaccordance with the user guide, such as if the Product has beenexposed to moisture, to dampness or to extreme thermal orenvironmental conditions or to rapid changes in such conditions, tocorrosion, to oxidation, to spillage of food or liquid or to influencefrom chemical products, (b) using your Product with, or connecting itto, any product, accessory, software, or service not manufactured orsupplied by Nokia, (c) any products combined with your Product by athird party, (d) damage or errors caused by hacking, cracking, viruses,or other malware, or by unauthorised access to services, accounts,computer systems or networks; or (e) other acts beyond Nokia’sreasonable control.This Warranty is not valid:1 Outside of the Covered Countries;2 If your Product, or the software it runs on, has been (a) opened,modified, or repaired without Nokia’s authorisation, or (b) repairedwith unauthorised spare parts;3 If your Product's serial number, the mobile accessory date code, orthe IMEI number has been removed, erased, defaced, altered or ifthese are illegible in any way;4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release;or5 If you refuse to give possession of the Product to Nokia for repairand investigation.If this Warranty does not cover your Product or the issue based onwhich it requires service, Nokia reserves the right to charge for therepair or replacement of your Product, as well as a handling fee.4. LIMITATION OF NOKIA'S LIABILITYTo the extent permitted by applicable law(s), Nokia shall not underany circumstances be liable, either expressly or implicitly, for any1 Damages or losses of any kind whatsoever resulting from or relatingto loss of, damage to, or corruption of, content or data or therecreation or transfer thereof even if such loss, damage, orcorruption was a result of a Defect in your Product; and/or2 Loss of profit, products or functionality, business, contracts,revenues or anticipated savings, increased costs or expenses, or forany indirect, consequential or special loss or damage.To the extent permitted by applicable law, Nokia’s liability shall belimited to the purchase value of your Product.29

The limitations in this clause 4 shall not apply in case of Nokia’snegligence or intentional misconduct or in case of death or personalinjury resulting from Nokia’s proven negligence.5. OTHER IMPORTANT NOTICESFor further information on your Warranty, as well as informationneeded to process your warranty queries, please visitwww.nokia.com.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specificnetwork or operator) prior to delivering your Product for repair.Your Product may contain country specific elements, includingsoftware. The warranty services available in a particular country maybe limited to the Products and country specific elements available inthat country. Also, if your Product has been re-exported from itsoriginal destination to another country, your Product may containcountry specific elements that are not considered a defect under thisWarranty even if it would not be operational.Nokia Corporation, Keilalahdentie 2-4, FIN-02150 Espoo, Finland30

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