Microsoft RM-1078 GSM/WCDMA/LTE/CDMA cellular device w/BT, BTLE, WLAN User Manual User Guide
Microsoft Mobile Oy GSM/WCDMA/LTE/CDMA cellular device w/BT, BTLE, WLAN User Guide
User Guide
For your safety
Read these simple guidelines. Not following them may be dangerous
or illegal. For further info, read the complete user guide.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or
when it may cause interference or danger, for example, in
aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the
vehicle while driving. Your first consideration while driving
should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which
could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved
by Microsoft Mobile for use with this device. Third-party
chargers that comply with the IEC/EN 62684 standard, and that can
connect to your device micro USB connector, may be compatible. Do
not connect incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the
device is dropped on a hard surface or receives a substantial
impact. If the glass breaks, do not touch the glass parts of the device
or attempt to remove the broken glass from the device. Stop using
the device until the glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the speakerphone is in use.
SAR
This device meets RF exposure guidelines when used either in
the normal use position against the ear or when positioned at
least 5/8 inch (1.5 centimeters) away from the body. The specific
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maximum SAR values can be found in the Certification Information
(SAR) section of this user guide. For more info, go to www.sar-
tick.com.
When a carry case, belt clip or other form of device holder is used for
body-worn operation, it should not contain metal and should provide
at least the above-stated separation distance from the body. Note
that mobile devices may be transmitting even if you are not making
a voice call.
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Antenna locations
Learn where the antennas are located on your
phone to get the best possible performance.
Avoid touching the antenna area while the
antenna is in use. Contact with antennas affects
the communication quality and may reduce
battery life due to higher power level during
operation.
The antenna areas are highlighted.
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Troubleshooting and support
When you want to learn more about your phone,
or if you're unsure how your phone should work,
there are several support channels for you to
check.
• Full-length user guides
• Troubleshooting info
• Discussions
• News on apps and downloads
• Software update info
• Further details about features and
technologies, and the compatibility of devices
and accessories
Troubleshooting and discussions may not be
available in all languages.
For support videos, go to www.youtube.com/
NokiaSupportVideos.
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If your phone freezes
Try the following:
• Press and hold the power key for about 10
seconds. The phone restarts.
If your phone freezes frequently, update your
phone software, or reset your phone. Resetting
restores the factory settings, and erases all your
personal content, including apps you've
purchased and downloaded. On the start screen,
swipe down from the top of the screen, and tap
ALL SETTINGS > about > reset your phone.
If your issue remains unsolved, contact your
network service provider or Microsoft Mobile for
repair options. Before sending your phone for
repair, always back up your data, as all personal
data in your phone may be deleted.
Tip: If you need to identify your phone, to
view the unique IMEI number of the phone,
dial *#06#.
Feature-specific information
Using services or downloading content, including free items, may
cause the transfer of large amounts of data, which may result in data
costs.
Important: Your device uses a micro-SIM card, also known as
a mini-UICC SIM card. Use of incompatible SIM cards, or use
of SIM card adapters, may damage the card or the device, and
may corrupt data stored on the card.
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Use only compatible memory cards approved for use with this device.
Incompatible cards may damage the card and the device and corrupt
data stored on the card.
Do not connect to products that create an output signal, as this may
damage the device. Do not connect any voltage source to the audio
connector. If you connect an external device or headset, other than
those approved for use with this device, to the audio connector, pay
special attention to volume levels.
You can send text messages that are longer than the character limit
for a single message. Longer messages are sent as two or more
messages. Your service provider may charge accordingly. Characters
with accents, other marks, or some language options, take more
space, and limit the number of characters that can be sent in a single
message.
Airplane mode closes connections to the mobile network and switches
your device's wireless features off. Comply with the instructions and
safety requirements given by, for example, an airline, and any
applicable laws and regulations. Where allowed, you can connect to a
Wi-Fi network to, for example, browse the internet or switch
Bluetooth on in airplane mode.
Contents of digital maps may sometimes be inaccurate and
incomplete. Never rely solely on the content or the service for
essential communications, such as in emergencies.
Important: Before sharing your location, consider carefully
with whom you are sharing. Check the privacy settings of the
social networking service you are using, as you might share
your location with a large group of people.
The availability, accuracy and completeness of the location info
depend on, for example, your location, surroundings, and third party
sources, and may be limited. Location info may not be available, for
example, inside buildings or underground. For privacy info related to
positioning methods, see the Microsoft Mobile Privacy Policy.
To access the Windows Phone software license terms, select
Settings > about. Please read the terms. Note that by using the
software, you accept the terms. If you do not accept the terms, do
not use the device or software. Instead contact Microsoft Mobile or
the party from which you purchased the device to determine its return
policy.
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Find your model number and serial
number (IMEI)
If you need to contact your care point or your service provider, you
may need info, such as your phone's model number and serial number
(IMEI). To see the info, on the start screen, swipe down from the top
of the screen, and tap ALL SETTINGS > about > More info.
You can also find the info on your phone label, which is located under
the back cover.
Tip: To view your phone's IMEI number, dial *#06#.
Product and safety info
Network services and costs
You can only use your device on the LTE TDD 2500 (41); LTE 850 (26),
1900 (25); WCDMA 850, 1900, 2100; CDMA BC0, BC1, BC10; and GSM
850, 900, 1800, 1900 MHz networks. You need a subscription with a
service provider.
Using some features and downloading content require a network
connection and may result in data costs. You may also need to
subscribe to some features.
At the request of your network service provider, your device may
collect and report Customer Proprietary Network Information, which
may include information such as: technical configuration, type,
destination, location, and amount of use of any telecommunications
services to which you are subscribed. Please see our Privacy Page at
www.nokia.com/privacy, or contact your network service provider
for more info.
Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or
receive calls, send or receive messages or use mobile data
connections. To make sure your device works seamlessly
when full 4G/LTE service is not available, it is recommended
that you change the highest connection speed from 4G to 3G.
To do this, swipe left on the start screen, and tap Settings >
cellular+SIM. Switch Highest connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be
guaranteed. Never rely solely on any wireless phone for
essential communications like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
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• Move to a place with adequate signal strength.
1. Press , and tap > .
2. Enter the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap call.
4. Give the necessary info as accurately as possible. Do not end the
call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone. If you don’t have a SIM, tap emergency
call when you get an error message about a missing SIM.
• If your phone asks for a PIN code, tap emergency call.
• Switch off the restrictions in your phone, such as call restriction,
fixed dialing, or closed user group.
• When you switch your phone on for the first time, you are asked to
create your Microsoft account and set up your phone. To make an
emergency call during the account and phone setup, tap emergency
call.
• If the mobile network is not available, you may also try making an
internet call, if you can access the internet.
Take care of your device
Handle your device, battery, charger and accessories with care. The
following suggestions help you keep your device operational.
• Keep the device dry. Precipitation, humidity, and all types of liquids
or moisture can contain minerals that corrode electronic circuits. If
your device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures
may damage the device or battery.
• Do not store the device in cold temperatures. When the device
warms to its normal temperature, moisture can form inside the device
and damage it.
• Do not open the device other than as instructed in the user guide.
• Unauthorized modifications may damage the device and violate
regulations governing radio devices.
• Do not drop, knock, or shake the device or the battery. Rough
handling can break it.
• Only use a soft, clean, dry cloth to clean the surface of the device.
• Do not paint the device. Paint can prevent proper operation.
• For optimal performance, switch the device off and remove the
battery from time to time.
• Keep the device away from magnets or magnetic fields.
• To keep your important data safe, store it in at least two separate
places, such as your device, memory card, or computer, or write down
important information.
During extended operation, the device may feel warm. In most cases,
this is normal. To avoid getting too warm, the device may
automatically slow down, close apps, switch off charging, and if
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necessary, switch itself off. If the device is not working properly, take
it to the nearest authorized service facility.
Recycle
Always return your used electronic products, batteries, and packaging
materials to dedicated collection points. This way you help prevent
uncontrolled garbage disposal and promote the recycling of
materials. All materials of the device can be recovered as materials
and energy. Check how to recycle your products at www.nokia.com/
recycle.
Battery and charger info
Use your device only with an original BL-5H rechargeable battery.
Charge your device with AC-20U charger. Charger plug type may
vary.
Third-party chargers that comply with the IEC/EN 62684 standard,
and that can connect to your device micro USB connector, may be
compatible.
Microsoft Mobile may make additional battery or charger models
available for this device.
The battery can be charged and discharged hundreds of times, but it
will eventually wear out. When the talk and standby times are
noticeably shorter than normal, replace the battery.
Only replace the battery with a battery that is compliant with the IEEE-
std-1725 standard.
Only use the battery with a charging system that has been qualified
with the system per CTIA Certification Requirements for Battery
System Compliance to IEEE 1725.
Battery and charger safety
Always switch the device off and unplug the charger before removing
the battery. To unplug a charger or an accessory, hold and pull the
plug, not the cord.
When your charger is not in use, unplug it. If left unused, a fully
charged battery will lose its charge over time.
Always keep the battery between 59°F and 77°F (15°C and 25°C) for
optimal performance. Extreme temperatures reduce the capacity and
lifetime of the battery. A device with a hot or cold battery may not
work temporarily.
Accidental short-circuiting can happen when a metallic object touches
the metal strips on the battery. This may damage the battery or the
other object.
Do not dispose of batteries in a fire as they may explode. Obey local
regulations. Recycle when possible. Do not dispose as household
garbage.
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Do not dismantle, cut, crush, bend, puncture, or otherwise damage
the battery in any way. If a battery leaks, do not let liquid touch skin
or eyes. If this happens, immediately flush the affected areas with
water, or seek medical help. Do not modify, attempt to insert foreign
objects into the battery, or immerse or expose it to water or other
liquids. Batteries may explode if damaged.
Use the battery and charger for their intended purposes only.
Improper use, or use of unapproved or incompatible batteries or
chargers may present a risk of fire, explosion, or other hazard, and
may invalidate any approval or warranty. If you believe the battery or
charger is damaged, take it to a service center before continuing to
use it. Never use a damaged battery or charger. Only use the charger
indoors. Do not charge your device during a lightning storm.
Small children
Your device and its accessories are not toys. They may contain small
parts. Keep them out of the reach of small children.
Medical devices
Operation of radio transmitting equipment, including wireless
phones, may interfere with inadequately shielded medical devices'
function. Consult a physician or the medical device's manufacturer to
determine if it is adequately shielded from external radio energy.
Implanted medical devices
To avoid potential interference, manufacturers of implanted medical
devices recommend a minimum separation of 6 inches (15.3
centimeters) between a wireless device and the medical device.
Persons who have such devices should:
• Always keep the wireless device more than 6 inches (15.3
centimeters) from the medical device.
• Not carry the wireless device in a breast pocket.
• Hold the wireless device to the ear opposite the medical device.
• Turn the wireless device off if there is any reason to suspect that
interference is taking place.
• Follow the manufacturer directions for the implanted medical
device.
If you have any questions about using your wireless device with an
implanted medical device, consult your health care provider.
Accessibility solutions
Microsoft Mobile is committed to making mobile phones easy to use
for all individuals, including those with disabilities. For more
information, visit www.nokiaaccessibility.com.
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Hearing
Warning: When you use the headset, your ability to hear
outside sounds may be affected. Do not use the headset
where it can endanger your safety.
This device has been tested and rated for use with hearing aids for
some of the wireless technologies used in this device. However, there
may be some newer wireless technologies used in this device that
have not yet been tested for use with hearing aids. It is important to
try the different features of this device thoroughly and in different
locations, using your hearing aid or cochlear implant, to determine if
you hear any interference. Consult your service provider about its
return and exchange policies and for information on hearing aid
compatibility.
Some wireless devices may interfere with some hearing aids.
Your device complies with FCC rules on hearing aid compatibility.
These rules require an M3 rating or higher. The M value of your device
is marked on the device sales package. To determine the M-rating of
your hearing aid and compatibility with this device, consult your
hearing health professional. For more info about accessibility, go to
www.nokiaaccessibility.com.
To use a telecoil-equipped hearing aid with this device, activate the
hearing aid (T switch) and the device telecoil. The sound quality
depends on the type of your hearing aid.
Nickel
The surface of this device is nickel-free.
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. Federal
Communications Commission (FCC) published statements and
questions and answers concerning mobile telephones and health.
Microsoft Mobile encourages you to visit these websites for updated
information. You can access the FDA website at www.fda.gov/
Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/default.htm and the
FCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html.
Additional health-related information is available from the World
Health Organization (WHO) at www.who.int/mediacentre/
factsheets/fs193/en/ and The National Cancer Institute ("NCI")
www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/
page7. In the event that you are concerned about possible health
effects, the FDA suggests that you limit your own or your children’s
radio frequency (RF) exposure by limiting the length of calls or by
using handsfree devices.
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Vehicles
Radio signals may affect improperly installed or inadequately
shielded electronic systems in vehicles. For more info, check with the
manufacturer of your vehicle or its equipment.
Only qualified personnel should install the device in a vehicle. Faulty
installation may be dangerous and invalidate your warranty. Check
regularly that all wireless device equipment in your vehicle is mounted
and operating properly. Do not store or carry flammable or explosive
materials in the same compartment as the device, its parts, or
accessories. Do not place your device or accessories in the air bag
deployment area.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must obey all
local laws that may include restrictions on the use of mobile
telephones or accessories while driving. If use is legal, always keep
your hands free to operate the vehicle while driving and use a
handsfree device whenever possible. Suspend calls in heavy traffic or
hazardous weather. Get to know your mobile phone and its features
and make any necessary information inputs prior to driving. Do not
input data or engage in text messaging while driving. Mobile
telephones should not be used when use may be a distraction to the
driver.
The Cellular Telecommunications & Internet Association (CTIA) has
published further info and tips on safe use of cellular telephones at
www.ctia.org/consumer_info/safety, which we encourage you to
review.
Potentially explosive environments
Switch your device off in potentially explosive environments, such as
near gas station pumps. Sparks may cause an explosion or fire
resulting in injury or death. Note restrictions in areas with fuel;
chemical plants; or where blasting operations are in progress. Areas
with a potentially explosive environment may not be clearly marked.
These usually are areas where you are advised to switch your engine
off, below deck on boats, chemical transfer or storage facilities, and
where the air contains chemicals or particles. Check with the
manufacturers of vehicles using liquefied petroleum gas (such as
propane or butane) if this device can be safely used in their vicinity.
Certification information (SAR)
This mobile device meets international guidelines for exposure to
radio waves.
Your cellular phone is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields), recommended by international guidelines
from the independent scientific organization ICNIRP. These
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guidelines incorporate substantial safety margins that are intended
to assure the protection of all persons regardless of age and health.
The exposure guidelines are based on the Specific Absorption Rate
(SAR), which is an expression of the amount of radio frequency (RF)
power deposited in the head or body when the device is transmitting.
The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10
grams of tissue.
SAR tests are carried out with the device in standard operating
positions, transmitting at its highest certified power level, in all its
frequency bands. The maximum recorded SAR values for this device
are:
Maximum SAR value Frequency bands
used when
Maximum SAR value
was recorded
When held against
the head
0.71 W/kg over 10g WCDMA 2100 and
WLAN 2450
When operated at a
separation distance
of 5/8 inch (1.5
centimeters) from
the body
0.54 W/kg over 10g 2-slot GPRS 850 and
WLAN 2450
Your mobile device is also designed to meet the United States Federal
Communications Commission (FCC) and Industry Canada SAR (IC)
guidelines. FCC ratings for your device and more information on SAR
can be found at transition.fcc.gov/oet/rfsafety/sar.html.
Information on IC SAR can be found at www.ic.gc.ca.
This device meets RF exposure guidelines when used against the head
or when positioned at least 5/8 inch (1.5 centimeters) away from the
body. When a carry case, belt clip or other form of device holder is
used for body-worn operation, it should not contain metal and should
provide at least the above stated separation distance from the body.
To send data or messages, a good connection to the network is
needed. Sending may be delayed until such a connection is available.
Follow the separation distance instructions until the sending is
finished.
During general use, the SAR values are usually well below the values
stated above. This is because, for purposes of system efficiency and
to minimize interference on the network, the operating power of your
mobile is automatically decreased when full power is not needed for
the call. The lower the power output, the lower the SAR value.
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Device models may have different versions and more than one value.
Component and design changes may occur over time and some
changes could affect SAR values. The latest available SAR information
for this and other Nokia device models can be found at
www.nokia.com/sar.
The World Health Organization (WHO) has stated that current
scientific information does not indicate the need for any special
precautions when using mobile devices. If you are interested in
reducing your exposure, they recommend you limit your usage or use
a hands-free kit to keep the device away from your head and body.
For more information and explanations and discussions on RF
exposure, go to the WHO website at www.who.int/peh-emf/en.
Support messages
To help you take maximum advantage of your phone and services,
you may receive messages from Microsoft Mobile. The messages may
contain tips and tricks and support. To provide the service described
above, your mobile phone number, the serial number of your phone,
and some identifiers of the mobile subscription may be sent to
Microsoft Mobile when you use the phone for the first time. This
information may be used as specified in the privacy policy, available
at www.nokia.com.
Care
For questions regarding your plans, billing or network please contact
your operator. For questions regarding your Nokia product and
warranty, please visit the support pages for your country at
www.nokia.com/support.
Copyrights and other notices
The availability of products, features, apps and services may vary by
region. Microsoft Mobile may, in its sole discretion, change, correct
or discontinue any of its services in whole or in part. For more info,
contact your dealer or your service provider. This device may contain
commodities, technology or software subject to export laws and
regulations from the US and other countries. Diversion contrary to
law is prohibited.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT
AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY,
RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOFT MOBILE
RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT
AT ANY TIME WITHOUT PRIOR NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER
NO CIRCUMSTANCES SHALL MICROSOFT MOBILE OR ANY OF ITS
LICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR
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ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES
HOWSOEVER CAUSED.
Reproduction, transfer or distribution of part or all of the contents in
this document in any form without the prior written permission of
Microsoft Mobile is prohibited. Microsoft Mobile operates a policy of
continuous development. MICROSOFT MOBILE RESERVES THE RIGHT
TO MAKE CHANGES AND IMPROVEMENTS TO ANY OF THE PRODUCTS
DESCRIBED IN THIS DOCUMENT WITHOUT PRIOR NOTICE.
Microsoft Mobile does not make any representations, provide a
warranty, or take any responsibility for the functionality, content, or
end-user support of third-party apps provided with your device. By
using an app, you acknowledge that the app is provided as is.
Downloading of maps, games, music and videos and uploading of
images and videos may involve transferring large amounts of data.
Your service provider may charge for the data transmission. The
availability of particular products, services and features may vary by
region. Please check with your local dealer for further details and
availability of language options.
FCC/MEXICO NOTICE
This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For more info, go to transition.fcc.gov/oet/rfsafety/rf-faqs.html.
Any changes or modifications not expressly approved by Microsoft
Mobile could void the user's authority to operate this equipment.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
TM © 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows,
the Windows logo and Lumia are trademarks of the Microsoft group
of companies. Nokia is a registered trademark of Nokia Corporation.
Third party products/names may be TM of respective owner.
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The Bluetooth word mark and logos are owned by the Bluetooth SIG,
Inc. and any use of such marks by Microsoft Mobile is under license.
This product is licensed under the MPEG-4 Visual Patent Portfolio
License (i) for personal and noncommercial use in connection with
information which has been encoded in compliance with the MPEG-4
Visual Standard by a consumer engaged in a personal and
noncommercial activity and (ii) for use in connection with MPEG-4
video provided by a licensed video provider. No license is granted or
shall be implied for any other use. Additional information, including
that related to promotional, internal, and commercial uses, may be
obtained from MPEG LA, LLC. See www.mpegla.com.
Manufacturer and warranty info
Microsoft Mobile Oy (Ltd) has purchased the devices and services
business from Nokia. The manufacturer of this product is Microsoft
Mobile Oy (Ltd) or any of its affiliates, even if “Nokia Corporation” or
any of its affiliates may still be visible in the sales package,
documentation, or the product itself.
Microsoft Mobile Oy (Ltd) provides the Manufacturer's Limited
Warranty (“Warranty”) for this product in accordance with the terms
and conditions described in the "Manufacturer's Limited Warranty"
document included in the sales package. Microsoft Mobile Oy (Ltd)
shall assume and be responsible for all rights and obligations related
to your Warranty.
Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo,
Finland
However, in certain countries (People’s Republic of China, USA,
Canada, Mexico, Russia, Brazil, Turkey), the specified local affiliates,
which have been purchased by Microsoft Mobile Oy (Ltd), continue to
provide the Warranty as defined in the Warranty terms included in the
sales package. You can find the list of local affiliates at
www.nokia.com/support in the warranty section of your product’s
support pages.
NOKIA — MANUFACTURER’S LIMITED
WARRANTY
1. GENERAL
Nokia Inc., a subsidiary of Microsoft Mobile Oy, provides this
Manufacturer's Limited Warranty (“Warranty”) for genuine product
(the “Product”) which has been released for sale in the United States
of America, and Nokia Products Limited, a subsidiary of Microsoft
Mobile Oy, provides this Warranty for Product which has been
released for sale in Canada (“Covered Countries”) since September
15, 2014. As applicable, "Manufacturer" as used throughout, means
either Nokia Inc. or Nokia Products Limited.
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IF YOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE OF
BUSINESS IS IN) THE UNITED STATES, SECTION 6 CONTAINS A
BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT
AFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE A DISPUTE WITH
MANUFACTURER. PLEASE READ IT.
This warranty gives you specific legal rights. You may also have other
rights which vary from State to State or Province to Province.
2. WARRANTY
(i) Twelve (12) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in
the sales pack of the main device excluding batteries, covers, cables
and chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers, unless
otherwise specified in the Product user guide.
During the warranty period, Manufacturer will, in a reasonable time,
remedy the defect free of charge by either repairing or replacing the
defective Product or the defective part of it at its option provided that
you have informed Manufacturer of the defect before the warranty
period expires. When repairing or replacing your Product,
Manufacturer may use new or re-conditioned parts or products.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the
original warranty period or for sixty (60) days from the date of repair
or replacement, whichever is longer.
IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIED
WARRANTY, INCLUDING AN IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS
DURATION IS LIMITED TO THE WARRANTY PERIOD. Some States or
Provinces do not allow limitations on how long an implied warranty
lasts, so this limitation may not apply to You.
The Product or all parts of your Product that Manufacturer has
replaced shall become Manufacturer’s property.
Manufacturer does not warrant that software preinstalled by or on
behalf of Manufacturer in the Product (or subsequent updates and
upgrades) (together "Manufacturer software") will meet your
requirements, work in combination with any hardware or software not
provided by Manufacturer, is uninterrupted or error free or that errors
are correctable or will be corrected. For Manufacturer software
related errors, Manufacturer will make available the latest version of
the Manufacturer software for reinstallation on your Product or, if
that would not be possible, another remedy, which in Manufacturer’s
reasonable discretion, satisfactorily addresses the error. Some
Manufacturer software may be subject to separate license terms that
are available with the software or your local section of
www.nokia.com.
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Please always back up all data and content stored on your Product
before taking your Product in for service since service activities will
erase all data from your Product.
3. WHAT THIS WARRANTY DOES NOT COVER
Manufacturer does not provide any warranty for the following:
1 User guides;
2 Any (i) third party software, settings, content, data, or links installed
or downloaded onto your Product at any time, or (ii) Manufacturer and
third party services or enabling clients even if preinstalled by
Manufacturer (please read the terms and conditions that may
accompany the services as those will define your rights and
obligations);
3 Any (i) normal wear and tear, (ii) reduced charging capacity of the
battery resulting from its natural end of product life, or (iii) pixel
defects in your Product’s display that are within the scope of industry
standards;
4 SIM card and/or any cellular or other networks or system on which
your Product operates; or
5 Errors or damage caused by: (i) misuse or not using your Product in
accordance with the user guide, such as if the Product has been
exposed to moisture, to dampness or to extreme thermal or
environmental conditions or to rapid changes in such conditions, to
corrosion, to oxidation, to spillage of food or liquid or to influence
from chemical products, (ii) using your Product with, or connecting it
to, any product, accessory, software, or service not manufactured or
supplied by Manufacturer, (iii) any products combined with your
Product by a third party, (iv) damage or errors caused by hacking,
cracking, viruses, or other malware, or by unauthorized access to
services, accounts, computer systems or networks; or (v) other acts
beyond Manufacturer’s reasonable control.
This Warranty is not valid:
1 Outside the Covered Countries;
2 If your Product, or the software it runs on, has been (i) opened,
modified, or repaired without Manufacturer’s authorization, or (ii)
repaired with unauthorized spare parts;
3 If your Product's serial number, the mobile accessory date code, or
the IMEI number has been removed, erased, defaced, altered or if
these are illegible in any way;
4 If you have not installed the latest software updates that are publicly
available for your Product within a reasonable time of their release;
or
5 If you refuse to give possession of the Product to Manufacturer for
repair and investigation.
If this Warranty does not cover your Product or the issue based on
which it requires service, Manufacturer reserves the right to charge
for the repair or replacement of your Product, as well as a handling
fee.
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4. LIMITATION OF MANUFACTURER'S LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), MANUFACTURER
SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHER
EXPRESSLY OR IMPLICITLY, FOR ANY
1 DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROM
OR RELATING TO LOSS OF, DAMAGE TO, OR CORRUPTION OF,
CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF
EVEN IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A
DEFECT IN YOUR PRODUCT; AND/OR
2 LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS,
CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASED
COSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL OR
SPECIAL LOSS OR DAMAGE.
To the extent permitted by applicable law(s), Manufacturer’s liability
shall be limited to the purchase value of your Product.
5. CHOICE OF LAW
The laws of the State or Province where you live (or if a business your
principal place of business) govern the interpretation of this warranty,
any claim that Manufacturer has breached it, and all other claims
(including consumer protection, unfair competition, implied warranty,
and tort claims), regardless of conflict of law principles, except that
the Federal Arbitration Act governs all provisions relating to
arbitration.
6. BINDING ARBITRATION AND CLASS ACTION WAIVER IF
YOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE
OF BUSINESS IS IN) THE UNITED STATES
This section applies to any dispute EXCEPT DISPUTES RELATING TO
THE ENFORCEMENT OR VALIDITY OF YOUR, MANUFACTURER’S, OR
EITHER YOUR OR MANUFACTURER’S LICENSOR’S INTELLECTUAL
PROPERTY RIGHTS. The term "dispute" means any dispute, action or
other controversy between you and Manufacturer concerning the
Product (including its price) or this warranty, whether in contract,
warranty, tort, statute, regulation, ordinance or any other legal or
equitable basis. "Dispute" will be given the broadest possible meaning
allowable under law.
1 Notice of Dispute. In the event of a dispute, you or Manufacturer
must give the other a Notice of Dispute, which is a written statement
that sets forth the name, address and contact information of the
party giving it, the facts giving rise to the dispute, and the relief
requested. You must send any Notice of Dispute by U.S. Mail to Nokia
Inc., ATTN: LCA ARBITRATION, One Microsoft Way, Redmond WA
98052-6399. A form is available at go.microsoft.com/fwlink/?
linkid=245499. Manufacturer will send any Notice of Dispute to you
by U.S. Mail to your address if we have it, or otherwise to your e-mail
address. You and Manufacturer will attempt to resolve any dispute
through informal negotiation within 60 days from the date the Notice
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of Dispute is sent. After 60 days, you or Manufacturer may commence
arbitration.
2 Small Claims Court. You may also litigate any dispute in small claims
court in your county of residence (or if a business your principal place
of business) or King County, Washington, if the dispute meets all
requirements to be heard in the small claims court. You may litigate
in small claims court whether or not you negotiated informally first.
3 Binding Arbitration. If you and Manufacturer do not resolve any
dispute by informal negotiation or in small claims court, any other
effort to resolve the dispute will be conducted exclusively by
individual binding arbitration governed by the Federal Arbitration
Act ("FAA"). Class arbitrations are not permitted. You are giving up
the right to litigate disputes in court before a judge or jury (or
participate as a party or class member). Instead, all disputes will be
resolved before a neutral arbitrator, whose decision will be final
except for a limited right of appeal under the FAA. Any court with
jurisdiction over the parties may enforce the arbitrator’s award.
4 Class Action Waiver. Any proceedings to resolve or litigate any
dispute in any forum will be conducted solely on an individual basis.
Neither you nor Manufacturer will seek to have any dispute heard
as a class action, private attorney general action, or in any other
proceeding in which either party acts or proposes to act in a
representative capacity. No arbitration or other proceeding will be
combined with another without the prior written consent of all
parties to all affected arbitrations or proceedings.
5 Arbitration Procedure. Any arbitration will be conducted by the
American Arbitration Association (the "AAA") under its Commercial
Arbitration Rules. If you are an individual and use the Manufacturer
Product for personal or household use, or if the value of the dispute
is $75,000 or less whether or not you are an individual or how you use
the Product, the AAA’s Supplementary Procedures for Consumer-
Related Disputes will also apply. For more information, see
www.adr.org or call 1-800-778-7879. To commence arbitration,
submit the form available at go.microsoft.com/fwlink/?
linkid=245497 to the AAA. You agree to commence arbitration only in
your county of residence (or if a business your principal place of
business) or in King County, Washington. Manufacturer agrees to
commence arbitration only in your county of residence (or if a
business your principal place of business). You may request a
telephonic or in-person hearing by following the AAA rules. In a
dispute involving $10,000 or less, any hearing will be telephonic unless
the arbitrator finds good cause to hold an in-person hearing instead.
The arbitrator may award the same damages to you individually as a
court could. The arbitrator may award declaratory or injunctive relief
only to you individually, and only to the extent required to satisfy your
individual claim
6 Arbitration Fees and Payments.
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(a) Disputes Involving $75,000 or Less. Manufacturer will promptly
reimburse your filing fees and pay the AAA’s and arbitrator’s fees and
expenses. If you reject Manufacturer’s last written settlement offer
made before the arbitrator was appointed ("Manufacturer’s last
written offer"), your dispute goes all the way to an arbitrator’s
decision (called an "award"), and the arbitrator awards you more than
Manufacturer’s last written offer, Manufacturer will: (i) pay the greater
of the award or $1,000; (ii) pay twice your reasonable attorney’s fees,
if any; and (iii) reimburse any expenses (including expert witness fees
and costs) that your attorney reasonably accrues for investigating,
preparing, and pursuing your claim in arbitration. The arbitrator will
determine the amount of fees, costs, and expenses unless you and
Manufacturer agree on them.
(b) Disputes Involving More Than $75,000. The AAA rules will govern
payment of filing fees and the AAA’s and arbitrator’s fees and
expenses.
(c) Disputes Involving Any Amount. In any arbitration you commence,
Manufacturer will seek its AAA or arbitrator’s fees and expenses, or
your filing fees it reimbursed, only if the arbitrator finds the
arbitration frivolous or brought for an improper purpose. In any
arbitration Manufacturer commences, Manufacturer will pay all filing,
AAA, and arbitrator’s fees and expenses. Manufacturer will not seek
its attorney’s fees or expenses from you in any arbitration. Fees and
expenses are not counted in determining how much a dispute
involves.
7 Conflict with AAA Rules. This warranty governs to the extent it
conflicts with AAA’s Commercial Arbitration Rules and Supplementary
Procedures for Consumer-Related Disputes.
8 Claims or Disputes Must Be Filed Within One Year. To the extent
permitted by law, any claim or dispute to which Section 6 applies must
be filed within one year in small claims court, an arbitration
proceeding, or in court, if Section 6 permits the dispute to be filed in
court instead of arbitration. The one-year period begins when the
claim or Notice of Dispute first could be filed. If such a claim or dispute
is not filed within one year, it is permanently barred.
9 Severability. If the class action waiver in Section 6.4 is found to be
illegal or unenforceable as to all or some parts of a dispute, then
Section 6 will not apply to those parts. Instead, those parts will be
severed and proceed in a court of law, with the remaining parts
proceeding in arbitration. If any other provision of Section 6 is found
to be illegal or unenforceable, that provision will be severed with the
remainder of this Section 6 remaining in full force and effect.
7. OTHER IMPORTANT NOTICES
For further information on your Warranty, as well as information
needed to process your warranty queries, please visit
www.nokia.com.
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All parts of this Limited Warranty apply to the maximum extent
permitted by law or unless prohibited by law.
Please ensure your operator has removed any SIM-locks (or other
equivalent mechanisms that may lock your Product to a specific
network or operator) prior to delivering your Product for repair.
Your Product may contain country specific elements, including
software. The warranty services available in a particular country may
be limited to the Products and country specific elements available in
that country. Also, if your Product has been re-exported from its
original destination to another country, your Product may contain
country specific elements that are not considered a defect under this
Warranty even if it would not be operational.
United States: Nokia Inc., 1065 La Avenida, Mountain View CA 94043
Canada: Nokia Products Ltd., 1305 Pickering Parkway, Suite 200,
Pickering, ON L1V 3P2
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