Microsoft RM-30 GSM 900/ 1800/ 1900 User Manual Manual
Microsoft Mobile Oy GSM 900/ 1800/ 1900 Manual
Manual

Nokia 6020 user guide
EN 9236467
Issue 1

DECLARATION OF CONFORMITY
We, NOKIA CORPORATION declare under our sole responsibility that the product RM-30 is in 
conformity with the provisions of the following Council Directive: 1999/5/EC.
A copy of the Declaration of Conformity can be found from 
http://www.nokia.com/phones/declaration_of_conformity/.
Copyright © 2004 Nokia. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document 
in any form without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, Xpress-on and Pop-Port are trademarks or registered 
trademarks of Nokia Corporation. Other product and company names mentioned herein may 
be trademarks or tradenames of their respective owners.
Nokia tune is a sound mark of Nokia Corporation.
US Patent No 5818437 and other pending patents. T9 text input software Copyright (C) 
1997-2004. Tegic Communications, Inc. All rights reserved.
 Includes RSA BSAFE cryptographic or security protocol software from RSA Security.
Java is a trademark of Sun Microsystems, Inc.
USE OF THIS PRODUCT IN ANY MANNER THAT COMPLIES WITH THE MPEG-4 
VISUAL STANDARD IS PROHIBITED, EXCEPT FOR USE DIRECTLY RELATED TO (A) 
DATA OR INFORMATION (i) GENERATED BY AND OBTAINED WITHOUT CHARGE 
FROM A CONSUMER NOT THEREBY ENGAGED IN A BUSINESS ENTERPRISE, AND 
(ii) FOR PERSONAL USE ONLY; AND (B) OTHER USES SPECIFICALLY AND 
SEPARATELY LICENSED BY MPEG LA, L.L.C.
Nokia operates a policy of continuous development. Nokia reserves the right to make 
changes and improvements to any of the products described in this document without prior 
notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any 
special, incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable law, no 
warranties of any kind, either express or implied, including, but not limited to, the implied 
warranties of merchantability and fitness for a particular purpose, are made in relation to the 
accuracy, reliability or contents of this document. Nokia reserves the right to revise this 
document or withdraw it at any time without prior notice.
The availability of particular products may vary by region. Please check with the Nokia dealer 
nearest to you.
Export Controls
This device may contain commodities, technology or software subject to export laws and 
regulations from the US and other countries. Diversion contrary to law is prohibited.
EN 9236467/Issue 1
UNDER NO CIRCUMSTANCES SHALL NOKIA BE RESPONSIBLE FOR ANY LOSS OF DATA OR 
INCOME OR ANY SPECIAL, INCIDENTAL, AND CONSEQUENTIAL OR INDIRECT DAMAGES 
HOWSOEVER CAUSED. THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT 
AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR 
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO 
THE ACCURACY AND RELIABILITY OR CONTENTS OF THIS DOCUMENT. NOKIA RESERVES THE 
RIGHT TOREVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE.
EXPORT CONTROLS
This device may contain commodities, technology, or software that may only be exported in 
accordance with the U. S. Export Administration regulations. Diversion contrary to U.S. or 
Canadian law is prohibited.
FCC/INDUSTRY CANADA NOTICE
Your phone may cause TV or radio interference (for example, when using a telephone in close 
proximity to receiving equipment). The FCC or Industry Canada can require you to stop using 
your telephone if such interference cannot be eliminated. If you require assistance, contact 
your local service facility. This device complies with part 15 of the FCC rules. Operation is 
subject to the condition that this device does not cause harmful interference.
Manufactured or sold under one or more following US Patents. 
Asterisk (*) indicates design patents pending.
RE32,580 4558302 4868846 4945633 4969192 5001372
5101175 5151946 5173927 5212834 5230091 5241583
5311151 5317283 5331638 5335362 5353328 5371481
5378935 5384782 5396657 5400949 5416435 5442521
5446364 5479476 5526366 5553125 5557639 5565821
5570369 5581244 5600708 5625274 5677620 5692032
5729541 5760568 5794142 5802465 5809413 5818437
5827082 5839101 5844884 5845219 5870683 5884103
5889770 5907823 5912570 5914690 5914796 5917868
5920826 5953541 5956332 5956625 5956633 5966378
5977887 5987137 5991857 6006114 6011554 6011853
6014551 6014573 6026161 6035189 6038238 6043760
6047196 6049796 6050415 6055439 6060193 6069923
6072787 6081732 6084920 6084962 6094587 6097964
6105784 6112099 6115617 6119180 6121846 6128509
6138091 6140966 6144243 6144676 6148209 6151485
6151507 6163609 6164547 6167248 6185295 6188909
6249584 6259312 6266330 6272361 6282436 6292668
6295286 6311054 6314166 6324389 6324412 6347218
6363259 6370362 6370389 6377820 6381468 6392660
6400958 6453179 6463278 6470470 6487397 6522670
6198928 4969192 5266782 5390223 5444816 5487084
5640395 5664053 5699482 5701392 5722074 5754976
5805301 5835889 5857151 5859843 5862178 5898925
5930233 5946651 5960354 5960389 5963901 6005857
6011971 6031827 6118775 6128322 6137789 6167248
6285888 6356759 6377803 6430163 6438370 6456237
6170073 6178535 6195338 6199035 6240076 6266321

5
Contents
FOR YOUR SAFETY...................  8
General information ..............  10
About your device ............................... 10
Overview of the functions 
of the phone ......................................... 10
Shared memory................................. 11
Nokia PC Suite software.................... 11
Access codes......................................... 11
Security code (5 to 10 digits) ....... 11
PIN and PIN2 codes (4 to 8 digits), 
module PIN, and signing PIN ........ 12
PUK and PUK2 codes (8 digits) .... 12
Barring password (4 digits)........... 12
Wallet code (4 to 10 digits) .......... 12
Network services.................................. 13
Configuration settings service ..... 13
Downloading content and 
applications........................................... 14
Nokia support on the Web................ 14
1. Getting started...................  15
Installing the SIM card 
and the battery .................................... 15
Charging the battery .......................... 16
Switching the phone on and off ..... 17
Normal operating position................ 18
Putting on a wrist strap..................... 18
2. Your phone .........................  19
Keys and connectors........................... 19
Standby mode....................................... 20
Wallpaper........................................... 21
Screen saver....................................... 21
Power saving ..................................... 21
Essential indicators.......................... 21
Keypad lock (Keyguard) ..................... 22
3. Call functions ..................... 23
Making a call ........................................ 23
Speed dialling a phone number ... 23
Answering or rejecting an 
incoming call ........................................ 24
Call waiting ....................................... 24
Options during a call.......................... 24
Writing text........................................... 24
Setting predictive text input 
on or off.............................................. 25
Using predictive text input ........... 25
Using traditional text input .......... 26
Tips for writing text ........................ 26
4. Using the menu .................. 28
Accessing a menu function .............. 28
List of menu functions ....................... 29
5. Menu functions .................. 33
Messages................................................ 33
Text messages (SMS) ...................... 33
Multimedia messages (MMS)....... 36
Flash messages ................................. 39
Instant messages (Chat)................. 40
E-mail application ........................... 45
Voice messages................................. 47
Info messages ................................... 47
Service commands........................... 47
Deleting all messages 
from a folder ..................................... 47
Message settings.............................. 48
Message counter.............................. 50
Call register........................................... 51
Recent calls lists............................... 51
Counters and timers for calls, data 
and messages .................................... 52
Positioning information ................. 52
Contacts................................................. 52
Selecting settings for contacts .... 53
6
Saving names and phone numbers 
(Add contact)....................................  53
Saving multiple numbers or 
items per name ................................  53
Adding an image to a name or 
number in contacts.........................  54
Searching for a contact.................  54
Editing or deleting details.............  55
My presence......................................  55
Subscribed names............................  57
Copying contacts.............................  59
Sending and receiving a 
business card ....................................  59
Speed dials ........................................  60
Voice dialling ....................................  60
Service numbers...............................  61
My numbers ......................................  61
Caller groups.....................................  61
 Settings.................................................  62
Profiles................................................  62
Themes................................................  63
Tone settings.....................................  63
Personal shortcuts...........................  63
Display settings................................  64
Time and date settings...................  65
Call settings ......................................  65
Phone settings..................................  66
Connectivity......................................  67
Enhancement settings....................  69
Configuration settings ...................  70
Security settings..............................  71
Restore factory settings.................  72
Operator menu.....................................  72
Gallery ....................................................  72
Media......................................................  73
Camera ...............................................  73
Voice recorder...................................  75
Push to talk...........................................  75
Push to talk menu ...........................  76
Connecting to and disconnecting 
from the push to talk service.......  77
Callback requests.............................  77
Making and receiving a 
push to talk call ...............................  78
Adding one-to-one contacts........  80
Creating and setting up groups...  80
Settings for push to talk................  82
Organiser ...............................................  83
Alarm clock .......................................  83
Calendar.............................................  83
To-do list............................................  84
Notes...................................................  85
Wallet .................................................  85
Synchronisation ...............................  88
Applications..........................................  89
Games and applications ................  89
Calculator ..........................................  91
Countdown timer ............................  91
Stopwatch .........................................  92
Web.........................................................  93
Basic steps for accessing and 
using services ...................................  93
Setting up the phone 
for a service.......................................  93
Making a connection to a service 94
Browsing the pages of a service .  94
Disconnect from a service.............  95
Appearance settings 
of the browser ..................................  95
Cookies ...............................................  96
Bookmarks .........................................  96
Downloading.....................................  97
Service inbox ....................................  97
Cache memory..................................  98
Browser security ..............................  98
SIM services........................................  101
6. PC Connectivity................ 102
PC Suite ............................................... 102
(E)GPRS, HSCSD and CSD............ 103
Using data communication 
applications ........................................ 104
7. Battery information ......... 105
Charging and Discharging .............. 105

FOR YOUR SAFETY
8
FOR YOUR SAFETY
Read these simple guidelines. Not following them may be dangerous or illegal. 
Read the complete user guide for further information.
SWITCH ON SAFELY
Do not switch the phone on when wireless phone use is prohibited or 
when it may cause interference or danger.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the 
vehicle while driving. Your first consideration while driving should be 
road safety.
INTERFERENCE
All wireless phones may be susceptible to interference, which could 
affect performance.
SWITCH OFF IN HOSPITALS
Follow any restrictions. Switch the phone off near medical 
equipment.
SWITCH OFF IN AIRCRAFT
Follow any restrictions. Wireless devices can cause interference in 
aircraft.
SWITCH OFF WHEN REFUELLING
Don't use the phone at a refuelling point. Don't use near fuel or 
chemicals.
SWITCH OFF NEAR BLASTING
Follow any restrictions. Don't use the phone where blasting is in 
progress.
USE SENSIBLY
Use only in the normal position as explained in the product 
documentation. Don't touch the antenna unnecessarily.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
ENHANCEMENTS AND BATTERIES
Use only approved enhancements and batteries. Do not connect 
incompatible products.

FOR YOUR SAFETY
9
WATER-RESISTANCE
Your phone is not water-resistant. Keep it dry.
BACK-UP COPIES
Remember to make back-up copies or keep a written record of all 
important information stored in your phone.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its user guide for detailed 
safety instructions. Do not connect incompatible products.
EMERGENCY CALLS
Ensure the phone is switched on and in service. Press   as many 
times as needed to clear the display and return to the start screen. Key 
in the emergency number, then press  . Give your location. Do not 
end the call until given permission to do so.

General information
10
General information
■About your device
The wireless device described in this guide is approved for use on the 
EGSM 900, GSM 1800 and GSM 1900 network. Contact your service 
provider for more information about networks.
When using the features in this device, obey all laws and respect privacy 
and legitimate rights of others.
Warning: To use any features in this device, other than the 
alarm clock, the device must be switched on. Do not switch the 
device on when wireless device use may cause interference or 
danger.
Your device and its enhancements may contain small parts. Keep them 
out of the reach of small children. 
For availability of approved enhancements, please check with your 
dealer. When you disconnect the power cord of any enhancement, grasp 
and pull the plug, not the cord.
■Overview of the functions of the phone
The Nokia 6020 phone provides many functions that are practical for 
daily use, such as a calendar, a clock, an alarm clock and a built-in 
camera. Your phone supports:
• Multimedia messaging, see Multimedia messages (MMS) on page 36.
• Instant messages, see Instant messages (Chat) on page 40.
• Polyphonic sound (MIDI) that consists of several sound components 
played at the same time. The phone supports Scalable Polyphonic 
MIDI (SP-MIDI) format.
• E-mail, see E-mail application on page 45.
•Audible alerts to check the battery status and the network status via 
acoustic signals, see Voice commands on page 64.
• Presence-enhanced contacts, see My presence on page 55.

General information
11
• EDGE (Enhanced Data rates for GSM Evolution), see (E)GPRS on 
page 68.
• Push to talk, see Push to talk on page 75.
• Java 2 Micro Edition, J2METM, see Applications on page 89.
• XHTML browser, see Web on page 93.
Shared memory
The following features in this device may share memory: contacts, text 
messages, instant messages and SMS e-mail, voice tags, calendar and 
notes. Use of one or more of these features may reduce the memory 
available for the remaining features sharing memory. For example, 
saving many SMS e-mail may use all of the available memory. Your 
device may display a message that the memory is full when you try to 
use a shared memory feature. In this case, delete some of the 
information or entries stored in the shared memory features before 
continuing. Some of the features, such as contacts, text messages, 
instant messages and SMS e-mail may have a certain amount of 
memory specially allotted to them in addition to the memory shared 
with other features. 
■Nokia PC Suite software
With the Nokia PC Suite software you can, for example, manage the 
photos captured with the phone’s camera and handle ringing tones and 
wallpapers. Nokia PC Suite is available on Nokia’s Web site at 
www.nokia.com.
■Access codes
Security code (5 to 10 digits)
The security code helps to protect your phone against unauthorised use. 
The pre-set code is 12345. Change the code, and keep the new code 
secret and in a safe place separate from your phone. To change the code, 
and to set the phone to request the code, see Security settings on 
page 71. 

General information
12
If you key in an incorrect security code five times in succession, the 
phone ignores further entries of the code. Wait for 5 minutes and key in 
the code again.
PIN and PIN2 codes (4 to 8 digits), module PIN, and 
signing PIN
• The PIN (Personal Identification Number) code, supplied with your 
SIM card, helps to protect your SIM card against unauthorised use. 
See Security settings on page 71.
• The PIN2 code may be supplied with the SIM card and is required to 
access some functions, such as call counters.
• The module PIN is required to access the information in the security 
module of your SIM card. See Security module on page 98.
• The signing PIN is required for the digital signature. See Digital 
signature on page 100.
PUK and PUK2 codes (8 digits)
The PUK (Personal Unblocking Key) code is required to change a blocked 
PIN code. The PUK2 code is required to change a blocked PIN2 code. 
Barring password (4 digits)
The barring password is required when using the Call barring service. See 
Security settings on page 71. 
Wallet code (4 to 10 digits)
The wallet code is required to access the wallet services. For further 
information, see Wallet on page 85.
Note: If the codes or passwords are not supplied with the SIM 
card, contact your local service provider.

General information
13
■Network services
To use the phone you must have service from a wireless service provider. 
Many of the features in this device depend on features in the wireless 
network to function. These Network Services may not be available on all 
networks or you may have to make specific arrangements with your 
service provider before you can utilize Network Services. Your service 
provider may need to give you additional instructions for their use and 
explain what charges will apply. Some networks may have limitations 
that affect how you can use Network Services. For instance, some 
networks may not support all language-dependent characters and 
services.
Your service provider may have requested that certain features be 
disabled or not activated in your device. If so, they will not appear on 
your device menu. Your device may also have been specially configured 
for your network provider. This configuration may include changes in 
menu names, menu order and icons. Contact your service provider for 
more information.
This device supports WAP 2.0 protocols (HTTP and SSL) that run on TCP/
IP protocols. Some features of this device, such as multimedia messages, 
e-mail application, instant messages, presence service, Java games and 
applications and Internet services require network support for these 
technologies.
Configuration settings service
To use some of the network services, such as mobile Internet services, 
MMS, Instant messages, E-Mail application, or Synchronisation, your 
phone needs the correct configuration settings. You may receive the 
settings directly as a configuration message and you need to save the 
settings on your phone. The service provider may provide a PIN that is 
needed to save the settings. For more information on the availability of 
the settings, contact your network operator, service provider, nearest 
authorised Nokia dealer or visit the support area on the Nokia Web site, 
www.nokia.com.
When you have received a configuration message Configuration sett. 
received is displayed. To view the received settings, press Show.
General information
14
• To save the received settings, press Save. If the phone asks Enter 
settings' PIN:, key in the PIN code for the settings and press OK. Set 
these settings as the default or not. For availability of the PIN code, 
contact the service provider that supplies the settings.
• To discard the received settings, press Discard.
To view and edit the settings see Configuration settings on page 70.
■Downloading content and applications
You may be able to download new content (for example images and 
video clips) and applications into the phone (network service).
1. Select the download function for example in the Collection and 
Gallery menus. To access the download function, see the respective 
menu descriptions.
A list of bookmarks is shown. Select More bookmarks if you want to 
view the bookmarks available in the Web menu.
2. Select the bookmark of the browser page that you want to access. If 
the connection fails, change the active set of connection settings in 
the Web menu and try the connection again. Follow the instructions 
provided by the service.
For the availability of different services, pricing and tariffs, contact 
your network operator and/or the service provider.
Your device may have some bookmarks loaded for sites not affiliated with Nokia. 
Nokia does not warrant or endorse these sites. If you choose to access them, you 
should take the same precautions, for security or content, as you would with any 
Internet site.
■Nokia support on the Web
Check www.nokia.com/support or your local Nokia Web site for the 
latest version of this guide, additional information, downloads, and 
services related to your Nokia product.

Getting started
15
1. Getting started
■Installing the SIM card and the battery
Keep all SIM cards out of the reach of small children. For availability and 
information on using SIM card services, contact your SIM card vendor. This may 
be the service provider, network operator, or other vendor.
Note: Always switch off the power and disconnect the charger and any 
other device before removing the cover. Avoid touching electronic 
components while changing the cover. Always store and use the device 
with the covers attached.
1. To remove the back cover of the 
phone:
Push the back cover release button (1) 
and slide the back cover towards the 
bottom of the phone (2). When the 
back cover is released, take it off the 
phone.
2. Remove the 
battery by lifting 
it as shown. 
Insert the SIM 
card into the 
SIM card holder 
until it snaps 
into position. 
Make sure that the SIM card is properly inserted and that the golden 
contact area on the card is facing downwards.

Getting started
16
3. To remove the SIM card press the SIM 
card release (1) and slide the SIM card 
towards the top of the phone (2).
4. Position the battery with the 
contacts aligned to the golden 
contacts of the phone. Insert the 
battery into the battery slot.
5. Align the back cover on the back of 
the phone (1) with a gap above the top 
of the back cover of approximately 
3 mm. Push the back cover up to the 
top of the phone to lock it (2). 
■Charging the battery
Warning: Use only batteries, chargers, and enhancements approved by 
Nokia for use with this particular model. The use of any other types may 
invalidate any approval or warranty, and may be dangerous.
Check the model number of any charger before use with this device. 
This device is intended for use when supplied with power from ACP-
7and ACP-12 chargers.

Getting started
17
1. Connect the lead from the 
charger to the socket on the 
bottom of your phone.
2. Connect the charger to an AC 
wall socket. If the battery is 
completely empty, it may take a 
few minutes before the charging 
indicator appears on the display 
or before any calls can be made.
The charging time depends on the charger and the battery used. For 
example, charging a battery with the ACP-12 charger takes 
approximately 1 hour and 20 minutes while the phone is in standby 
mode.
■Switching the phone on and off
Warning: Do not switch the phone on when wireless phone use is 
prohibited or when it may cause interference or danger.
Press and hold the power key   as shown.
Note that if the phone displays Insert SIM card even 
though the SIM card is properly inserted, or SIM 
card not supported, contact your network operator 
or service provider. Your phone does not support 5-
Volt SIM cards and the card may need to be 
changed.
If the phone asks for a PIN or security code, enter the code supplied with 
your SIM card (displayed as ****), and press OK.
See also Access codes on page 11.

Getting started
18
■Normal operating position
Your phone has an internal antenna. 
Use the phone only in its normal 
operating position as shown.
Note: As with any other radio 
transmitting device, do not touch the 
antenna unnecessarily when the 
device is switched on. Contact with the 
antenna affects call quality and may 
cause the device to operate at a higher 
power level than otherwise needed. 
Avoiding contact with the antenna 
area when operating the device optimises the antenna performance and the 
battery life.
■Putting on a wrist strap
 The upper left edge of the phone 
contains an eyelet for the wrist strap.
Thread the strap as shown in the 
picture and tighten it.

Your phone
19
2. Your phone
■Keys and connectors
1. Power key 
2. Earpiece
3. Loudspeaker
4. Volume keys
5. Push to talk (PTT) key 
To activate push to talk (if available) or 
voice recorder. See Push to talk on 
page 75 and Voice recorder on page 75.
6. Left and right Selection keys   and 
, middle selection key
The function of these keys depends on the guiding text shown on the 
display above the keys. See Standby mode on page 20.
7. 5-way joystick 
Enables scrolling through names, phone numbers, menus or settings.
 The 5-way joystick is also used to move the cursor up and down, and 
left and right when writing text, using the calendar, and in some 
game applications. Pressing the joystick also functions as the middle 
selection key, and pressing it briefly selects the function shown on 
the display above the joystick.
In standby mode, the joystick functions as a shortcut. Move the 
joystick right to access push to talk (if available) or the calendar, left 
to start writing an SMS message, up to activate the camera and 
down to access the list of contacts.
8.  dials a phone number, and answers a call. In standby mode, it 
shows the list of the most recently called numbers.
9.  ends an active call. Exits from any function.
10.  -   enter numbers and characters.
 and   are used for various purposes in different functions.

Your phone
20
11.Charger connector
Pop-PortTM connector used, for example, for 
headsets and the data cable. 
12.PTT key to make a push to talk call (only if 
available) or to activate the voice recorder.
13.Infrared (IR) port
14.Camera lens
■Standby mode
When the phone is ready for use, and you have 
not keyed in any characters, the phone is in 
standby mode.
1.  Shows the name of the network or the operator 
logo.
2. Shows the signal strength of the cellular network 
at your current location.
3. Shows the battery charge level.
4. The left selection key in standby mode is Go to.
Press Go to to view the functions in your personal shortcut list. 
Select a function to activate it. Press Options and select Select 'Go 
to' options to view the list of available functions that you can add. 
Scroll to the desired function and press Mark to add it to the 
shortcut list. To remove a function from the list, press Unmark. 
Select Organise 'Go to' options to rearrange the functions on your 
personal shortcut list. Select the desired function and press Move, 
then select where you want to move the function. See also Go to 
options on page 64.
5. The middle selection key in standby mode is Menu.
6. The right selection key in standby mode is Names to access the 
Contacts menu or another shortcut to a function you can select. See 
Personal shortcuts on page 63. Or the key has an operator-specific 
name to access an operator-specific web site.

Your phone
21
Wallpaper
You can set your phone to display a background picture, wallpaper, 
when the phone is in standby mode. See Display settings on page 64.
Screen saver
You can set your phone to display a screen saver, when the phone is in 
standby mode. See Display settings on page 64.
Power saving
For power saving, a digital clock view overwrites the 
display when no phone function has been used for a 
certain period of time. Press any key to deactivate the 
screen saver. If you have not set the time, 00:00 is 
displayed.
Essential indicators
You have received one or several text, picture or multimedia 
messages. See Reading and replying to an SMS message or an 
SMS e-mail on page 34 or Reading and replying to a multimedia 
message on page 38.
The phone has registered a missed call. See Call register on 
page 51.
 or   
Your phone is connected to the instant messaging service and 
the availability status is online or offline, respectively. See 
Connecting to and disconnect from the instant messaging 
service on page 41.
You have received one or several instant messages and you are 
connected to the instant messaging service. See Connecting to 
and disconnect from the instant messaging service on page 41.
The phone’s keypad is locked. See Keypad lock (Keyguard) on 
page 22.

Your phone
22
The phone does not ring for an incoming call or text message 
when Incoming call alert is set to Off and Message alert tone is 
set to Off. See Tone settings on page 63.
The alarm clock is set to On. See Alarm clock on page 83.
When the (E)GPRS connection mode Always online is selected 
and the (E)GPRS service is available, the indicator is shown on 
the top left of the display. See (E)GPRS connection on page 68.
When the (E)GPRS connection is established, the indicator is 
shown on the top left of the display. See (E)GPRS connection on 
page 68 and Browsing the pages of a service on page 94.
The (E)GPRS connection is suspended (on hold), for example if 
there is an incoming or outgoing call during the (E)GPRS dial-up 
connection. 
The loudspeaker has been activated, see Options during a call on 
page 24.
Calls are limited to a closed user group. See Security settings on 
page 71.
, ,   or 
A headset, handsfree, loopset or music stand is connected.
Push to talk connection is active or suspended.
■Keypad lock (Keyguard)
You can lock the keypad to prevent the keys from being accidentally 
pressed.
Press Menu or Unlock and then   within 1.5 seconds to lock or 
unlock the keypad. To answer a call when the keyguard is on, press  . 
During a call, the phone can be operated normally. When you end or 
reject the call, the keypad will automatically be locked. For Automatic 
keyguard, see Phone settings on page 66.
When the keypad lock is on, calls still may be possible to the official emergency 
number programmed into your device.

Call functions
23
3. Call functions
■Making a call
1. Key in the phone number, including the area code. If you key in an 
incorrect character, press Clear to delete it.
For international calls, press   twice for the international prefix 
(the + character replaces the international access code) and then key 
in the country code, the area code without the leading 0, if 
necessary, and the phone number.
2. Press   to call the number.
3. Press   to end the call or to cancel the call attempt.
Making a call using the contacts 
To search for a name or phone number that you have saved in Contacts, 
see Searching for a contact on page 54. Press   to call the number.
Last number redialling
In standby mode, press   once to access the list of up to 20 numbers 
you last called or attempted to call. Scroll to the number or name that 
you want, and press   to call the number.
Calling your voice mailbox
In standby mode, press and hold  , or press   and  .
If the phone asks for the voice mailbox number, key it in and press OK. 
See also Voice messages on page 47.
Speed dialling a phone number
Assign a phone number to one of the speed-dialling keys, from  to 
, see Speed dials on page 60. Call the number in either of the 
following ways:
• Press the speed-dialling key that you want and then press  .
•If Speed dialling is set to on, press and hold a speed-dialling key until 
the call is started. See Call settings on page 65.

Call functions
24
■Answering or rejecting an incoming call
Press   to answer an incoming call and press   to end the call.
Press   to reject an incoming call. If you press Silence, only the 
ringing tone is muted. Then either answer or reject the call.
Call waiting
During a call, press   to answer the waiting call. The first call is put on 
hold. Press   to end the active call. To activate the Call waiting 
function, see Call settings on page 65.
■Options during a call
Many of the options that you can use during a call are network services. 
For availability, contact your network operator or service provider.
Press Options during a call for some of the following options:
Mute or Unmute, Contacts, Menu, Record, Lock keypad, Auto volume on 
or Auto volume off, Loudspeaker or Handset, and the network services 
Answer and Reject, Hold or Unhold, New call, Send DTMF (to send tone 
strings), Swap (to switch between the active call and the call on hold), 
Transfer (to connect a call on hold to an active call and disconnect 
yourself), Conference (to set up a conference call), Private call (to 
discuss privately in a conference call), End call, and End all calls.
Warning: Do not hold the device near your ear when the loudspeaker is 
in use, because the volume may be extremely loud. 
■Writing text
You can key in text using traditional or predictive text input.
When you are writing text, predictive text input is indicated by   
and traditional text input by   at the top left of the display. The 
character case is indicated by  ,  , or  . You can change 
the character case by pressing  . The number mode is indicated by 
, and you can change between the letter and number mode by 
pressing and holding  .

Call functions
25
Setting predictive text input on or off
When writing text, press Options and select Dictionary.
• To set predictive text input on, select a language in the dictionary 
options list. Predictive text input is only available for the languages 
on the list.
• To revert to traditional text input, select Dictionary off.
Using predictive text input
You can key in any letter with a single key press. Predictive text input is 
based on a built-in dictionary to which you can also add new words.
1. Start writing a word using the keys   to  . Press each key 
only once for a single letter. The word changes after each keystroke.
Example: To write Nokia when the English dictionary is selected, 
press , , ,  and .
For more instructions on writing text, see Tips for writing text on 
page 26.
2. When you have finished writing the word and it is correct, confirm it 
by adding a space with   or by moving the joystick up, down, left 
or right. Moving the joystick also moves the cursor.
If the word is not correct, press   repeatedly or press Options and 
select Matches. When the word that you want appears, confirm it.
If the ? character is displayed after the word, the word you intended 
to write is not in the dictionary. To add the word to the dictionary, 
press Spell, key in the word (traditional text input is used) and press 
Save. When the dictionary becomes full, the new word replaces the 
oldest one that was added.
3. Start writing the next word.
Writing compound words
Key in the first part of the word and move the joystick to the right, then 
write the last part of the word.

Call functions
26
Using traditional text input
Press a number key,   to  , repeatedly until the desired 
character appears. Not all characters available under a number key are 
printed on the key. The characters available depend on the language 
selected in the Phone language menu, see Phone settings on page 66.
• If the next letter you want is located on the same key as the present 
one, wait until the cursor appears, or move the joystick up, down, left 
or right and then key in the letter.
•  The most common punctuation marks and special characters are 
available under the number key  .
For more instructions on writing text, see Tips for writing text on 
page 26.
Tips for writing text
The following functions may also be available for writing text:
• To insert a space, press  .
• Move the cursor to the left, right, down or up with the joystick. 
• To insert a number while in letter mode, press and hold the desired 
number key.
• To delete a character to the left of the cursor, press Clear. Press and 
hold Clear to delete the characters more quickly. To delete all the 
characters at once when writing a message, press Options and select 
Clear text.
•  To quickly set predictive text input on or off when writing text, press 
and hold Options.
• To insert a word when using predictive text input, press Options and 
select Insert word. Write the word using traditional text input and 
press Save. The word is also added to the dictionary.
• To insert a special character when using traditional text input, press 
, or when using predictive text input, press and hold  , or press 
Options and select Insert symbol. Select the character and press Use.

Call functions
27
• To insert a smiley when using traditional text input, press   twice, 
or when using predictive text input, press and hold   and press   
again, or press Options and select Insert smiley. Select a smiley and 
press Use.
The following options are available when writing text messages:
• To insert a number while in letter mode, press Options and select 
Insert number. Key in the phone number or search for it in Contacts 
and press OK.
• To insert a name from Contacts, press Options and select Insert 
contact. To insert a phone number or a text item attached to the 
name, press Options and select View details.

Using the menu
28
4. Using the menu
The phone offers you an extensive range of functions, which are 
grouped into menus.
■Accessing a menu function
1. To access the menu, press Menu.
2. Use the joystick to scroll through the menu and select, for example, 
Settings by pressing Select. To change the menu view, see Menu view 
in Display settings on page 64.
3. If the menu contains submenus, select the one that you want, for 
example Call settings.
4. If the selected submenu contains further submenus, repeat step 3. 
Select the next submenu, for example Anykey answer.
5. Select the setting of your choice.
6. Press Back to return to the previous menu level, and Exit to exit the 
menu.

Using the menu
29
■List of menu functions
• Messages
1. Create message
1. Text message
2. Multimedia msg.
3. Flash message
2. Inbox
3. Outbox
4. Sent items
5. Saved items
1. Text messages
2. Multimedia msgs.
6. Instant messages
1. Login
2. Saved convers.
3. Connect. settings
7. E-mail1
1. Create e-mail
2. Retrieve
3. Disconnect
4. Inbox
5. Other folders
8. Voice messages
1. Listen to voice messages
2. Voice mailbox number
9. Info messages
1. Info service
2. Topics
3. Language
4. Info topics saved 
on SIM card
5. Read2
10.Service commands
11.Delete messages
12.Message settings
1. Text messages
2. Multimedia msgs.
3. E-mail messages
4. Other settings
13.Message counter
• Call register
1. Missed calls
2. Received calls
3. Dialled numbers
4. Delete recent call lists
1. All
2. Missed
3. Received
4. Dialled
5. Call duration
1. Last call duration
2. Received calls' duration
3. Dialled calls' duration
4. All calls' duration
5. Clear timers
6. GPRS data counter
1. Data sent in last session
2. Data received in last 
session
3. All sent data
4. All received data
5. Clear counters
7. GPRS connection timer
1. Duration of last session
2. Duration of all sessions
3. Clear timers
8. Positioning
1. In some countries this function may not be available.
2. This menu is shown only if any info messages are received.

Using the menu
30
• Contacts
1. Search
2. Add new contact
3. Delete
4. My presence
5. Subscribed names
6. Copy
7. Settings
1. Memory in use
2. Contacts view
3. Memory status
8. Speed dials
9. Voice tags
10.Service numbers1
11.My numbers2
12.Caller groups2
• Operator menu3
• Settings
1. Profiles
1. General
2. Silent 
3. Meeting
4. Outdoor
5. My style 1
6. My style 2
2. Themes
1. Select theme
2. Theme downloads
3. Tone settings
1. Incoming call alert
2. Ringing tone
3. Ringing volume
4. Vibrating alert
5. Message alert tone
6. Instant message alert tone
7. Keypad tones
8. Warning tones
9. Alert for
10.Push to talk settings
4. Personal shortcuts
1. Right selection key
2. Select 'Go to' options
3. Organise 'Go to' options
4. Voice commands
5. Display settings
1. Wallpaper
2. Screen saver
3. Colour schemes
4. Menu view
5. Operator logo
6. Time and date settings
1. Clock
2. Date
3. Auto-update of date & 
time
1. Shown if supported by your SIM card. For availability, contact your network 
operator or service provider.
2. If Info numbers, Service numbers or both are not supported, the number of this 
menu item changes accordingly.
3. If this menu is not shown the subsequent menu numbers change accordingly. The 
name depends on the network operator.

Using the menu
31
7. Call settings
1. Automatic volume control
2. Call divert
3. Anykey answer
4. Automatic redial
5. Speed dialling
6. Call waiting
7. Summary after call
8. Send my caller ID
9. Line for outgoing calls1
8. Phone settings
1. Phone language
2. Memory status
3. Automatic keyguard
4. Cell info display
5. Welcome note
6. Operator selection
7. Confirm SIM service 
actions
8. Help text activation
9. Start-up tone
9. Connectivity
1. Infrared
2. GPRS
10.Enhancement settings2
1. Headset
2. Handsfree
3. Loopset
11.Configuration settings
1. Default configuration 
sett.ings
2. Activate default in all 
applications
3. Preferred access point
4. Personal configuration 
settings
12.Security settings
1. PIN code request
2. Call barring service
3. Fixed dialling
4. Closed user group
5. Security level
6. Access codes
13.Restore factory settings
• Gallery
1. Images
2. Video clips
3. Themes
4. Graphics
5. Tones
6. Recordings
•Media
1. Camera
2. Voice recorder
• Push to talk1
1. Switch PTT on
2. Callback inbox
3. Group list
4. Contacts list
5. Add group
6. PTT Settings
7. Config. Settings
8. Web
1. For availability, contact your network operator or service provider.
2. This menu is shown only if the phone is or has been connected to a compatible 
enhancement available for the phone.

Using the menu
32
• Organiser
1. Alarm clock
1. Alarm time
2. Repeat alarm
3. Alarm tone
2. Calendar
3. To-do list
4. Notes
5. Wallet
6. Synchronisation
• Applications
1. Games
1. Select game
2. Game downloads
3. Memory
4. App. settings
2. Collection
1. Select application
2. App. downloads
3. Memory
3. Extras
1. Calculator
2. Countdown timer
3. Stopwatch
•Web
1. Nokia.com
2. Home
3. Bookmarks
4. Download links
1. Tone downloads
2. Graphic downloads
3. Game downloads
4. Video downloads
5. Theme downloads
6. App. downloads
5. Last web addr.
6. Service inbox
7. Settings
1. Configuration settings
2. Appearance settings
3. Security settings
4. Service inbox settings
8. Go to address
9. Clear the cache
•SIM services
1
1. Only shown if supported by your SIM card. The name and contents vary 
depending on the SIM card.

Menu functions
33
5. Menu functions
■Messages
The message services can only be used if they are 
supported by your network or your service provider and 
you have subscribed to them. Also appropriate settings need to be in 
place. 
To select the font size for reading and writing messages, press Menu, 
and select Messages, Message settings, Other settings and Font size.
Note: When sending messages, your phone may display the words 
Message sent. This is an indication that the message has been sent by 
your device to the message centre number programmed into your 
device. This is not an indication that the message has been received at 
the intended destination. For more details about messaging services, 
check with your service provider. Only devices that offer compatible 
features can receive and display messages. The appearance of a 
message may vary depending on the receiving device.
Important: Exercise caution opening messages. Messages may contain 
malicious software or otherwise be harmful to your device or PC. 
Text messages (SMS)
Using the short message service (SMS) your phone can send and receive 
multi-part messages, which consist of several ordinary text messages 
(network service). Invoicing may be based on the number of ordinary 
messages that are required for a multi-part message. 
Before you can send a message, you need to save some message 
settings. See Settings for text and SMS e-mail messages on page 48.
You can also send and receive text messages that contain pictures. A 
picture message can be a multi-part message.
The text messages function uses shared memory, see Shared memory on 
page 11.

Menu functions
34
Writing and sending messages
 Your device supports the sending of text messages beyond the character limit for 
a single message. Longer messages will be sent as a series of two or more 
messages. Your service provider may charge accordingly. Characters that use 
accents or other marks, and characters from some language options like Chinese, 
take up more space limiting the number of characters that can be sent in a single 
message.
1. Press Menu, and select Messages, Create message and Text message.
2. Key in a message. See Writing text on page 24. To insert text 
templates or a picture into the message, see Templates on page 35. 
3. To send the message, press Send or  .
The messages that you have sent will be saved in the Sent items 
folder if the setting Save sent messages is set to Yes. See Settings for 
text and SMS e-mail messages on page 48. Text messages are 
indicated with  .
4. Enter the recipient’s phone number or search for the phone number 
in Contacts. Press OK to send the message.
Options for sending a message
After you have written a message, press Options and select Sending 
options. With Send to many you can send the message to several 
recipients and to send a message as an SMS e-mail (network service), 
select Send as e-mail. With Sending profile you can use a predefined 
message profile to send the message. To define a message profile, see 
Settings for text and SMS e-mail messages on page 48.
Reading and replying to an SMS message or an SMS e-mail
When you have received a message or an SMS e-mail, the indicator   
and the number of new messages followed by messages received are 
shown.
The blinking   indicates that the message memory is full. Before you 
can receive new messages, delete some of your old messages in the 
Inbox folder.
1. Press Show to view the new message, or press Exit to view it later.

Menu functions
35
If more than one message has been received, select the one that you 
want to read. An unread text message or SMS e-mail is indicated by 
.
2. While reading a message, press Options and select an option, for 
example, to delete, forward or edit the message as a text message or 
an SMS e-mail, rename the message you are reading or to move it to 
another folder. Select Copy to calendar to copy text at the beginning 
of the message to your phone’s calendar as a reminder note for the 
current day. Select Message details to view, if available, the sender’s 
name and phone number, the message centre used, and the date and 
time of receipt. Select Use detail to extract numbers, e-mail 
addresses and Web site addresses from the current message.
When reading a picture message, select Save picture to save the 
picture in the Templates folder.
3. Select Reply and the message type to reply to a message.
When replying to an SMS e-mail, confirm or edit the e-mail address 
and subject first. Then write your reply message.
4. To send the message, press Send, and press OK to send the message 
to the displayed number.
Inbox and sent items folders
The phone saves incoming text and multimedia messages in the Inbox 
folder. Sent text messages are saved in the Sent items folder. 
Templates
Your phone includes text templates, indicated by  , and picture 
templates, indicated by  .
To access the template list, press Menu, and select Messages, Saved 
items, Text messages and Templates.
• To insert a text template into the message or the SMS e-mail that 
you are writing or replying to, press Options. Select Use template 
and select the template that you want to insert.
• To insert a picture into the text message that you are writing or 
replying to, press Options. Select Insert picture and select a picture 
to view it. Press Insert to insert the picture into your message. The 

Menu functions
36
 indicator in the header of the message indicates that a picture 
has been attached. The number of characters that you can enter in a 
message depends on the size of the picture.
To view the text and the picture together before sending the 
message, press Options and select Preview.
Saved items folder and My folders
To organise your messages, you can move some of them to the Saved 
items folder, or add new folders for your messages. While reading a 
message, press Options. Select Move, scroll to the folder that you want 
to move the message to and press Select.
To add or delete a folder, press Menu, and select Messages, Saved items, 
Text messages and My folders. To add a folder if you have not saved any 
folder, press Add. Otherwise, press Options and select Add folder. To 
delete a folder, scroll to the folder that you want to delete, press 
Options and select Delete folder.
Multimedia messages (MMS)
A multimedia message can contain text, sound and a picture or a video 
clip. The phone supports multimedia messages that are up to 100 KB in 
size. If the message contains a picture, the phone scales it down to fit 
the display area. The wireless network may limit the size of MMS 
messages. If the inserted picture exceeds this limit, the device may make 
it smaller so that it can be sent by MMS.
The multimedia message function uses shared memory, see Shared 
memory on page 11.
If Allow multimedia reception is set to Yes or In home network, your 
operator or service provider may charge you for every message you 
receive. The default setting to receive multimedia messages is generally 
on. See Settings for multimedia messages on page 48.
Multimedia messaging supports the following formats:
• Picture: JPEG, GIF, WBMP, BMP and PNG.
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37
• Sound: Scalable Polyphonic MIDI (SP-MIDI), AMR audio and 
monophonic ringing tones.
• Video clips in 3gp format with SubQCIF and QCIF resolution and AMR 
audio.
The phone does not necessarily support all variations of the 
aforementioned file formats. If a received message contains any 
unsupported elements, they may be replaced with the file name and the 
text Object format not supported.
Note that you are not able to receive any multimedia messages if you 
have a call in progress, or a game or another Java application running. 
Because delivery of multimedia messages can fail for a variety of 
reasons, do not rely solely upon them for essential communications.
Writing and sending a multimedia message
To set the settings for multimedia messaging, see Settings for 
multimedia messages on page 48. To check availability and to subscribe 
to the multimedia messaging service, contact your network operator or 
service provider.
Copyright protections may prevent some images, ringing tones and 
other content from being copied, modified, transferred or forwarded.
1. Press Menu, and select Messages, Create message and Multimedia 
msg..
2. Key in a message. See Writing text on page 24.
• To insert a file in the message, press Options, select Insert and 
select the desired option from the Gallery or select Calendar note 
or Business card.
To move the text component to the top or bottom of the message, 
press Options and select Place text first or Place text last.
• Your phone supports the sending and receiving of multimedia 
messages that contain several pages (slides). To insert a slide in 
the message, press Options, and select Insert and Slide. Each slide 
can contain text, one image and one sound clip.
If the message contains several slides, you can open the desired 
one by pressing Options and selecting Previous slide, Next slide or 

Menu functions
38
Slide list. To set the interval between the slides, select Slide 
timing. 
• The following options may also be available: Delete to delete an 
image, slide or sound clip from the message, Preview or Save 
message. In More options the following options may be available: 
Insert contact, Insert number, Message details and Edit subject.
3. To send the message, press Send and select Phone number, Send to e-
mail or Send to many.
4. Enter the recipient’s phone number or e-mail address or search for it 
in Contacts. 
While the multimedia message is being sent,    is displayed and 
you can use other functions on the phone. If there is an interruption 
while the message is being sent, the phone tries to resend it a few 
times. If this fails, the message will remain in the Outbox folder and 
you can try to resend it later.
The messages that you have sent will be saved in the Sent items 
folder if the setting Save sent messages is set to Yes. See Settings for 
multimedia messages on page 48. Multimedia messages are 
indicated with  .
Reading and replying to a multimedia message
When your phone is receiving a multimedia message, t   is displayed. 
When the message has been received,    and Multimedia message 
received are shown.
1. Press Show to view the message, or press Exit to view it later.
If more than one message has been received, select the one that you 
want to read. An unread multimedia message is indicated by  .
2. Scroll to view the message. Press Options and some of the following 
options may be available: Play presentation, View text, Open image, 
Open sound clip, Open video clip, Save image, Save sound clip, Save 
video clip, Details, Delete message, Reply, Reply to all, Forward to no., 
Forward to e-mail, Forward to many, Edit, Message details.
See also options in Gallery, see Gallery on page 72.

Menu functions
39
Inbox, Outbox, Saved and Sent items folders
The phone saves the received multimedia messages in the Inbox folder. 
Multimedia messages that have not yet been sent are moved to the 
Outbox folder. The multimedia messages that you wish to send later can 
be saved in the Saved items folder. The multimedia messages that have 
been sent are saved in the Sent items folder of the Multimedia msgs. 
submenu if the setting Save sent messages is set to Yes. See Settings for 
multimedia messages on page 48.
Multimedia messages memory full
When you have a new multimedia message waiting and the memory for 
the messages is full,    blinks and Multimedia memory full, view 
waiting msg. is shown. To view the waiting message, press Show. To 
save the message, press Options, select Save message and delete old 
messages by first selecting the folder and then the oId message to be 
deleted. To discard the waiting message, press Exit and Yes. If you press 
No, you can view the message.
Flash messages
Flash messages are text messages that are instantly displayed upon 
reception.
Writing a flash message
Press Menu, and select Messages, Create message and Flash message. 
Write your message. The maximum length of a flash message is 70 
characters. To insert a blinking text into the message, select Insert blink 
char. from the options list to set a marker. The text behind the marker 
blinks until a second marker is inserted.
Receiving a flash message
A received flash message is not automatically saved. To read the 
message, press Read. Press Options and select Use detail to extract 
phone numbers, e-mail addresses and website addresses from the 
current message. To save the message, press Save and select the folder 
in which you want to save the message.

Menu functions
40
Instant messages (Chat)
Instant messaging (Chat) is a way of sending short, simple text 
messages that are delivered over TCP/IP protocols to online users 
(network service). Your contact list shows you when the contacts on the 
list are online and available to participate in an instant messaging 
conversation. 
Before you can use instant messaging, you need to subscribe to the 
service. For availability, charging and subscription to the service, 
contact your service provider, from whom you also receive your unique 
ID and password and the settings for instant messaging. For required 
settings, see Instant messaging settings on page 45. The icons and texts 
on the display may vary depending on the instant messaging service.
You can use the other functions of the phone while you have an active 
instant messaging session in the background.
Instant messaging uses shared memory, see Shared memory on page 11.
Basic steps for instant messaging
• To enter the instant messaging menu (offline), see Entering the 
instant messaging menu on page 41.
• To connect to the service (online), see Connecting to and disconnect 
from the instant messaging service on page 41.
• To start a conversation with a contact, see IM contacts in Starting an 
instant messaging conversation on page 41.
To create your own contact lists, see Contacts for instant messaging 
on page 43.
• To join a public group, see Groups in Starting an instant messaging 
conversation on page 41.
To join an instant messaging group via an invitation message, see 
Accepting or rejecting an invitation on page 42.
To create your own group, or to join or delete a public group, see 
Groups on page 44.
• To edit your own information, see Editing your own settings on 
page 43.

Menu functions
41
• To search users and groups, see Search in Starting an instant 
messaging conversation on page 41.
• To read a message, see Reading an instant message on page 43.
• To write and send messages during an active session, see 
Participating in a conversation on page 43.
• To view, rename or delete saved conversations, select Saved convers. 
when you have entered the Instant messages menu.
• To block or unblock contacts, see Blocking and unblocking messages 
on page 44.
• To disconnect from the service, see Connecting to and disconnect 
from the instant messaging service on page 41.
Entering the instant messaging menu
To enter the Instant messages menu while still offline, press Menu, and 
select Messages and Instant messages. Activate a service and select 
Login to connect to the service; Saved convers. to view, erase or rename 
the conversations that you have saved during a session, or Connect. 
settings to access the settings needed for a connection.
Connecting to and disconnect from the instant messaging 
service
To connect to the service, enter the Instant messages menu, activate a 
service and select Login. Select one of the available sets. If necessary key 
in the User ID: and the Password:. When the phone has successfully 
connected, Logged in is displayed.
Tip: To set the phone to automatically connect to the instant 
messaging service when you enter the Instant messages menu, 
connect to the service, select My settings, Automatic login and 
On IM start-up.
To disconnect from the service, select Logout.
Starting an instant messaging conversation
Enter the Instant messages menu and connect to a service. You can 
select:

Menu functions
42
•Conversations to view the list of new and read messages or 
invitations to instant messaging during the active session. Scroll to 
the message or invitation that you want and press Open to read the 
message.
 indicates new and   read instant messages.
 indicates new and   read group messages.
 indicates invitations.
•IM contacts includes the contacts that you have added. Scroll to the 
contact to whom you would like to send instant messages and press 
Chat or press Open if a new message is shown in the list. 
If you have received a new message from a contact, it is indicated 
with .
 indicates the online and   the offline contacts in the phone’s 
contacts memory.   indicates a blocked contact, see Blocking and 
unblocking messages on page 44.
•Groups and Public groups. The list of bookmarks to public groups 
provided by the service provider is displayed. To start a conversation, 
scroll to a group and press Join. Enter the screen name that you want 
to use in the conversation. When you have successfully joined in the 
group conversation, the phone shows Joined group: and the group 
name. To create a private group, see Groups on page 44.
•Search and select Users or Groups to search for other users or public 
groups on the network. To start the session when you have found the 
user or the group that you want, press Options and select Chat or 
Join group.
To start a session from Contacts, see Viewing the subscribed names on 
page 58.
Accepting or rejecting an invitation
When you have connected to the service and you receive a new 
invitation, New invitation received is displayed. Press Read to read it. If 
more than one invitation is received, the number of messages followed 
by new invitations received is displayed. Press Read, scroll to an 
invitation that you want and press Open. Press Accept, to join the 

Menu functions
43
private group conversation, or press Options and select Reject or Delete 
to reject or delete the invitation.
Reading an instant message
When you have connected to the service and you receive a message 
from a person who is not taking part in the conversation, New instant 
message is displayed. Press Read to read it. If more than one message is 
received, the number of messages followed by new instant messages is 
displayed. Press Read, scroll to a message and press Open.
New messages received during an active session are held in the 
Conversations of the Instant messages menu. If the message is from a 
person whose contact information is missing from the contact list in IM 
contacts, the sender’s ID is shown. If the contact information can be 
found in the phone’s memory for contacts and the phone recognises it, 
the sender’s name is shown. To save a new contact in the phone’s 
memory, press Options and select Save to contacts and enter the name 
of the person, or Add to contact.
Participating in a conversation
Join or start a session by pressing Write. Write your message and press 
Send or   to send it. If you press Options, some of the following 
options are available: View conversation, Save to contacts, Add to 
contact, Group members, End conversation, Dictionary.
Editing your own settings
Enter the Instant messages menu and connect to the service. Select My 
settings to view and edit your own availability information or screen 
name. Select Availability and Available for all or Avail. for contacts (or 
Appear offline) to allow all the other users or only the contacts on your 
contact list to see that you are online when you have connected to the 
service. When you are connected to the service,   indicates that you 
are online and   that you are not visible to others.
Contacts for instant messaging
To add contacts to the instant messaging contacts list, connect to the 
service and select IM contacts. If the contacts list is empty the phone 
displays Contact list empty. Copy contacts from server? to retrieve 
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44
available contacts from the server. Otherwise press Options and select 
Add contact, or if you have no contacts added, press Add. Select Enter ID 
manually, Search from serv., From contacts, or Copy from server to add a 
new contact. When the contact is added, the phone displays Added to 
IM contacts: and the contact name.
Scroll to a contact, and press Chat to start a session or press Options 
and select Contact info, Edit name, Block contact (or Unblock contact), 
Add contact, Remove contact, Copy to server, or Availability alerts.
Blocking and unblocking messages
Connect to the service and select Conversations or IM contacts. 
Highlight the contact in the contacts list from whom you want to block 
incoming messages. Press Options, select Block contact and press OK. 
To unblock the messages, connect to the service and select Blocked list. 
Scroll to the contact from whom you want to unblock the messages and 
press Unblock.
Groups
You can create your own private groups for a session, or use the public 
groups provided by the service provider. The private groups exist only 
during an active session. You can add to a private group only the 
contacts that are in your contact list and thus in the phone’s contacts 
memory. If the server you are logged onto does not support group 
services all group-related menus are dimmed.
Public groups
You can bookmark public groups that your service provider may 
maintain. Connect to the service, select Groups and Public groups. Scroll 
to a group that you want to chat with and press Join. If you are not in 
the group, key in your screen name as your nickname for the group. If 
you press Options, you can select Delete group to delete a group from 
your group list.
Creating a private group
Connect to the service, select Groups and Create group. Key in the name 
for the group and the screen name that you want to use for the group. 
You can use another screen name in another group. Mark your private 

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45
group members from the contacts list and key in an invitation to newly 
added members.
Instant messaging settings
You may receive the settings as a configuration message from the 
service provider. See Configuration settings service on page 13. To key in 
the settings manually, see Configuration settings on page 70. For 
instant messaging and presence settings, contact your service provider.
To enter the Instant messages menu while still offline, press Menu, and 
select Messages and Instant messages. Activate a service and select 
Connect. settings. Select Configuration and select the set you would like 
to activate. Select Account and choose the account you want to use. 
Select User ID to view or to edit the user ID. Select Password to enter the 
password.
E-mail application
The e-mail application allows you to access the compatible e-mail 
account that you use in the office or at home, via the phone (network 
service). You can write, send, and read e-mail with your phone. Your 
phone supports POP3 and IMAP4 e-mail servers.
The e-mail application uses shared memory, see Shared memory on 
page 11.
Before you can send and retrieve any e-mail, you may need to do the 
following: 
• Obtain a new e-mail account or use the current one. For availability 
of your e-mail account contact your e-mail service provider.
• For the settings required for the e-mail application, contact your e-
mail service provider. To receive the e-mail settings as a 
configuration message, see Configuration settings service on 
page 13. 
• To set the e-mail settings on your phone, press Menu and select 
Messages, Message settings and E-mail messages. See Settings for 
e-mail application on page 49.

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46
Writing and sending an e-mail
1. Press Menu and select Messages, E-mail, and Create e-mail.
2. Key in the recipient’s e-mail address, a subject and the e-mail 
message. 
3. Press Send and select Send now.
Downloading e-mail from your e-mail account
1. Press Menu and select Messages, E-mail and Retrieve to download 
e-mail that have been sent to your e-mail account. Or:
Press Menu and select Messages and E-mail, press Options and 
select Retrieve and send to download new e-mail and to send e-mail 
that have been saved in the Outbox folder.
2. Your phone attempts to make a connection to the e-mail service. A 
status bar is shown while your phone is downloading e-mail to your 
phone.
3. Press Select to view the new message in the Inbox, or press Back to 
view it later. An unread text message is indicated by  .
Reading and replying to an e-mail
Press Menu, select Messages, E-mail and Inbox. While reading the 
message, press Options to see the options available for this message.
To reply to an e-mail, press Reply and select Original text or Empty 
screen. Confirm or edit the e-mail address and subject, then write your 
reply. To send the message, press Send and select Send now.
Inbox and Other folders (Drafts, Archive, Outbox and Sent 
items) 
Your phone saves e-mail that you have downloaded from your e-mail 
account in the Inbox folder. Other folders contains the folders: Drafts for 
saving unfinished e-mail, Archive for organising and saving your e-mail, 
Outbox for saving e-mail that have not been sent, and Sent items for 
saving e-mail that have been sent.
Deleting e-mail
To delete e-mail, press Menu and select Messages and E-mail, press 
Options and select Delete messages. To delete all messages from a 

Menu functions
47
folder, select the folder from which you want to delete the messages 
and press Yes. To delete all messages from all folders, select All 
messages and press Yes. Note that deleting an e-mail from your phone 
does not delete it from the e-mail server.
Voice messages
The voice mailbox is a network service and you may need to subscribe to 
it. For more information and for the voice mailbox number, contact your 
service provider.
Press Menu, and select Messages and Voice messages. To call your voice 
mailbox, select Listen to voice messages. To key in, search for or edit 
your voice mailbox number, select Voice mailbox number. 
If supported by the network, the indicator   will show new voice 
messages. Press Listen to call your voice mailbox number.
Tip: Pressing and holding   calls your voice mailbox if you 
have the number set.
Info messages
With the info message network service you may be able to receive 
messages on various topics. For details, contact your service provider.
Service commands
Press Menu, and select Messages and Service commands. Key in and 
send service requests (also known as USSD commands), such as 
activation commands for network services, to your service provider.
Deleting all messages from a folder
To delete all messages from a folder, press Menu, and select Messages 
and Delete messages. Select the folder from which you want to delete 
the messages and press OK to confirm the query.
If the folder contains unread messages, the phone will ask whether you 
want to delete them also.

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Message settings
The message settings affect the sending, receiving and viewing of 
messages.
Settings for text and SMS e-mail messages
Press Menu, and select Messages, Message settings, Text messages. 
Select Sending profile. If more than one message profile set is supported 
by your SIM card, select the set that you want to change. Each setting 
has the following settings: Message centre number (delivered by your 
service provider), Messages sent via, Message validity, Default recipient 
number (text messages) or E-mail server (e-mail), Delivery reports, Use 
GPRS, Reply via same centre (network service) and Rename sending 
profile.
Select Save sent messages. Select Yes to set the phone to save sent 
multimedia messages in the Sent items folder. If you select No, the sent 
messages are not saved.
Settings for multimedia messages
If Allow multimedia reception is set to Yes or In home network, your 
operator or service provider may charge you for every message you 
receive. The default setting to receive multimedia messages is generally 
on.
Press Menu, and select Messages, Message settings and Multimedia 
msgs.. Select 
•Save sent messages. Select Yes to set the phone to save sent 
multimedia messages in the Sent items folder. If you select No, the 
sent messages are not saved.
•Delivery reports to ask the network to send delivery reports about 
your messages (network service).
•Scale image down to define the image size when you insert the 
image into the multimedia message.
•Default slide timing to define the default time for slides in 
multimedia messages.
•Allow multimedia reception. Choose No, Yes or In home network to 
use the multimedia service. If Allow multimedia reception is set to 
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49
Yes or In home network, your operator or service provider may charge 
you for every message you receive. The default setting to receive 
multimedia messages is generally on.
•Incoming multimedia messages. Select Retrieve to automatically 
allow the reception of multimedia messages, Retrieve manually to 
allow the reception of multimedia message only after being 
prompted or Reject to prevent the reception of multimedia 
messages. 
•Configuration settings. Select Configuration and select the default 
service provider for retrieving multimedia messages. Select Account 
to see the accounts provided by the service provider. If more than 
one account is displayed choose the one that you want to use. You 
may receive the settings as a configuration message from the service 
provider. See Configuration settings service on page 13. To key in the 
settings manually see Configuration settings on page 70.
•Allow adverts to choose if you allow the reception of messages 
defined as advertisements. This setting is not shown if Allow 
multimedia reception is set to No.
Settings for e-mail application
You may receive the e-mail application settings as a configuration 
message from the service provider. See Configuration settings service on 
page 13. To key in the settings manually see Configuration settings on 
page 70.
Select each of the settings individually and key in all the required 
settings. Contact your e-mail service provider for the settings.
Press Menu and select Messages, Message settings, and E-mail 
messages. Select
•Configuration and select the set that you would like to activate.
•Account to see the accounts provided by the service provider. If more 
than one account is displayed choose the one that you want to use.
•My name. Key in your name or nickname.
•E-mail address. Key in e-mail address.

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•Include signature. You can define a signature that is automatically 
added to the end of your e-mail, when you write your message.
•Reply-to address. Key in the e-mail address to which you want the 
replies to be sent.
•SMTP user name. Key in the name that you want to use for outgoing 
mails.
•SMTP password. Key in the password that you want to use for 
outgoing mails.
•Display terminal window. Select Yes to perform manual user 
authentication for Intranet connections.
•Incoming server type. Select either POP3 or IMAP4 depending on the 
type of e-mail system that you are using. If both types are supported, 
select IMAP4.
•Incoming mail settings 
If you have selected POP3 as the incoming server type, the following 
options are shown: Retrieve e-mails, POP3 user name, POP3 
password and Display terminal window.
If you have selected IMAP4 as the incoming server type, the 
following options are shown: Retrieve e-mails, Retrieval method, 
IMAP4 user name, IMAP4 password and Display terminal window.
Common settings
Press Menu and select Messages, Message settings, Other settings and 
Font size to select the font size for reading and writing messages.
Message counter
To view how many messages you have sent and received, press Menu 
and select Messages, Message counter. Select Sent messages or 
Received messages or select Clear counters to clear the counters.

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■Call register
The phone registers the phone numbers of missed, 
received and dialled calls, push to talk addresses of 
one-to-one push to talk calls and the approximate 
length of your calls.
The phone registers these items only if the network supports these 
functions, and the phone is switched on and within the network service 
area.
When you press Options in the Missed calls, Received calls and Dialled 
numbers menus, you can view the date and the time of the call, edit or 
delete the phone number from the list, save the number in Contacts, or 
send a message to the number. Select Delete recent call lists to delete 
the recent calls lists.
Recent calls lists
Press Menu, and select Call register and then select
•Missed calls to view the list of up to 20 phone numbers from which 
somebody has tried to call you (network service). The number in front 
of the (name or) phone number indicates the amount of call 
attempts from that caller.
Tip: When a note about missed calls is displayed, press List to 
access the list of phone numbers. Scroll to the number that 
you would like to call back and press  .
•Received calls to view the list of up to 20 phone numbers from which 
you have most recently accepted or rejected calls (network service).
•Dialled numbers to view the list of up to 20 phone numbers that you 
have most recently called or attempted to call.
Tip: In standby mode, press   once to access the list of 
dialled numbers. Scroll to the number or name that you want, 
and press   to call the number.
•Delete recent call lists to delete the recent calls lists. Select whether 
you want to delete all the phone numbers in the recent calls lists, or 

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52
only those numbers in the missed calls, received calls or dialled 
numbers lists. You cannot undo this operation.
Counters and timers for calls, data and messages
Note: The actual invoice for calls and services from your service 
provider may vary, depending upon network features, rounding off for 
billing, taxes and so forth. Some timers may be reset during service or 
software upgrades.
Press Menu, and select Call register and then select Call duration, GPRS 
data counter or GPRS connection timer for approximate information on 
your recent communications.
Positioning information
Some networks allow position requests (network service). Positioning 
allows you to view the received position requests from the network 
operator. Contact your network operator or service provider to subscribe 
to and agree upon the delivery of location information.
Press Menu, and select Call register, Positioning and then Position log to 
see a list of received position requests.
■Contacts
You can save names and phone numbers (Contacts) 
in the phone’s memory and in the SIM card’s 
memory.
• The phone’s memory may save names with numbers and text notes 
about each name. You can also save an image for a certain number 
of names. Contacts use shared memory, see Shared memory on 
page 11.
• Names and numbers saved in the SIM card’s memory, are indicated 
by .
In dynamic contacts you can publish your current availability status to 
communicate to anyone who has access to this service and who is 
requesting this information. See My presence on page 55.

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53
Selecting settings for contacts
Press Menu and select Contacts and Settings. Select
•Memory in use to select the SIM card or phone memory to use for 
your contacts. To recall names and numbers from both memories for 
contacts, select Phone and SIM. In that case, the names and numbers 
will be saved in the phone memory.
•Contacts view to select how the names, numbers and images in 
contacts are displayed.
•Memory status to view how much memory is available in the 
selected memory for contacts.
Saving names and phone numbers (Add contact)
Press Menu and select Contacts and Add new contact. Key in the name 
and the phone number. When the name and number are saved, press 
Done.
Tip: Quick save In standby mode, key in the phone number and 
press Save. Key in the name, press OK and Done.
Saving multiple numbers or items per name
You can save different types of phone numbers and short text items per 
name in the phone’s internal memory for contacts.
The first number saved is automatically set as the default number and it 
is indicated with a frame around the number type indicator, for example 
. When you select a name from contacts, for example to make a call, 
the default number is used unless you select another number.
1. Make sure that the memory in use is either Phone or Phone and SIM.
2. Scroll to the name saved in the phone’s internal memory for the 
contact to which you want to add a new number or text item, and 
press Details.
3. Press Options and select Add number, Add detail or Add image.
4. To add a number or detail, select one of the number types or text 
types, respectively, or select an image from Gallery.

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If you select the text type User ID: select Search to search for an ID by 
a mobile phone number or an e-mail address in the server of the 
operator or service provider if you have connected to the presence 
service. See My presence on page 55. If only one ID is found, it is 
automatically saved. Otherwise, to save the ID, press Options, and 
select Save. To key in the ID, select Enter ID manually. Key in the ID 
and press OK to save it.
To change the number or text type, select Change type in the options 
list. Note that you cannot change the type of an ID when it is on the 
IM contacts or in the Subscribed names list.
To set the selected number as the default number, select Set as 
default.
5. Key in the number or text item and press OK to save it.
6. Press Back and then Exit to return to standby mode.
Adding an image to a name or number in contacts
You can add an image in supported format to a name or number saved in 
the phone’s internal memory.
Move the joystick down in standby mode, scroll to the contact that you 
want to add an image to and press Details. Press Options and select Add 
image. The phone opens the list of folders in the Gallery. Scroll to the 
desired image, press Options and select Save to contacts. A copy of the 
image is added to the contact.
Searching for a contact
Press Menu and select Contacts and Search, or to quickly find a contact 
name, move the joystick down in standby mode. You can key in the first 
characters of the name you are searching for in the pop-up window.
In addition the following options in the Contacts menu may also be 
available:
•Add new contact and Delete. 
•Copy to copy names and phone numbers from the phone´s contact 
directory to the SIM card´s memory, or vice versa.

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55
•Settings to select how the names and numbers in contacts are 
displayed. Select Memory status to view the free and used memory 
capacity.
•Speed dials to assign a number to a speed dialling key. To activate 
speed dialling see Call settings on page 65.
•Service numbers to call the service numbers of your service provider 
if the numbers are included on your SIM card (network service).
•My numbers to view the phone numbers assigned to your SIM card. 
Only shown, if the numbers are included on your SIM card.
•Caller groups to arrange the names and phone numbers saved in the 
memory into caller groups with different ringing tone.
Editing or deleting details
Search for the contact that you want to edit or delete and press Details. 
Scroll to the name, number, text item or image that you want to edit or 
delete and press Options.
• To edit a name, number or text item or to change image, select Edit 
name, Edit number, Edit detail or Change image.
Note that you cannot edit or delete an ID when it is in IM contacts or 
in the Subscribed names list.
• To delete a number or text item, select Delete number or Delete 
detail. 
• To delete an image attached to the contact, select Delete image. 
Deleting an image from contacts does not delete it from Gallery.
My presence
With the presence service (network service) you can share your presence 
status with other users, for example your family, friends and colleagues 
with compatible devices and access to the service. Presence status 
includes your availability, status message and personal logo. Other users 
who have access to the service and who are requesting your information 
are able to see your status. The requested information is shown in 
Subscribed names in the viewer’s Contacts menu. You can personalise 

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56
the information that you want to share with others and control who can 
see your status.
Before you can use presence, you need to subscribe to the service. To 
check the availability, for charging details and to subscribe to the 
service, contact your service provider, from whom you also receive your 
unique ID and password and the settings for the service. To set the 
required settings for the presence service, see Instant messaging 
settings on page 45. While you have connected to the presence service, 
you can use the other functions of the phone, and the presence service 
is active in the background.
Press Menu and select Contacts and My presence. Select
•Connect to 'My presence' service (or Disconnect).
•My current presence to change your presence status. Select 
•View current presence and select Private pres. or Public pres..
•My availability to set your availability status to Available 
indicated by  , or to Busy indicated by  , or to Not available 
indicated by  .
•My presence message and key in the text to be shown to other 
persons or press Options and select Previous msgs. and select an 
old message as the status message.
•My presence logo to select your personal logo from the Graphics 
folder in the gallery. If you select the Default, the logo is not 
published.
•Show to to select the groups to whom you want to show your 
presence status or if not to show it at all.
Select Private and public and contacts in your private list are able 
to see all your presence information: availability, status message 
and logo. Other contacts can see only your availability.
Select Private viewers and the contacts in your private list can see 
all your presence information (availability, status message and 
logo). Other users will not see any information.
If you select No one, no one can see your presence information.
•Viewers and select

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57
•Current viewers to view all the persons who have subscribed to 
your presence information.
•Private list is a list of the persons who are allowed to view all your 
presence information, including availability, status message and 
logo. You can manage your own private list. Other persons who 
are not in the private list, can see only your availability.
• Blocked list to view all the persons you have blocked from 
viewing your presence information.
•Settings and select
•Show current presence in idle to show the current status indicator 
in standby mode.
•Synchronise with profiles to select whether you want to update 
your My presence message and My availability manually or 
automatically by linking them to the currently active profile. See 
also Profiles on page 62. Note that you cannot link a personalised 
status logo to a Profile.
•Connection type to select if the phone connects automatically to 
the service when the phone is switched on.
•IM and my presence settings, see Instant messaging settings on 
page 45. 
Subscribed names
You can create a list of contacts whose presence status information you 
want to be aware of. You can view the information if the contacts allow 
you to view it and if it is not prevented by the contact or network. You 
can view these subscribed names either by scrolling through the 
contacts or via the Subscribed names menu.
Ensure that the memory in use is either Phone or Phone and SIM.
To connect to the Presence service, press Menu and select Contacts, My 
presence and Connect to 'My presence' service.

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Adding contacts to the subscribed names
1. Press Menu and select Contacts and Subscribed names. If you have 
not connected to the Presence service, the phone asks if you want to 
connect now.
2. If you have no contacts on your list, press Add. Otherwise, press 
Options and select Subscribe new. The list of your contacts is shown.
3. Select a contact from the list and if the contact has an user ID saved, 
the contact is added to the subscribed names list. If there is more 
than one ID, select one of them. After subscription of the contact, 
Subscription activated is shown.
Viewing the subscribed names
See also Searching for a contact on page 54 to view the presence 
information.
1. Press Menu and select Contacts and Subscribed names.
The status information of the first contact on the subscribed names 
list is displayed. The information that the person wants to give to 
others may include text and some of the following icons:
,   or   indicate that the person is either available, discreet or 
not available.
 indicates that the person’s presence information is not available.
2. Press Details to view the details of the selected contact, or press 
Options and select
•Subscribe new to add a new contact to the list of subscribed 
names.
•Chat to start a conversation.
•Send message to send a text message to the selected contact.
•Send SMS e-mail to send an e-mail to the selected contact.
•Send bus. card to send a business card to the selected contact.
•Unsubscribe to remove the selected contact from the list of 
subscribed names.

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Unsubscribing a contact
• To unsubscribe a contact from the Contacts list, move the joystick 
down in standby mode and scroll to the contact that you want to 
unsubscribe. Press Details and Details again, select the ID and press 
Options. To unsubscribe, select Unsubscribe and press Yes to 
confirm.
• To unsubscribe via the Subscribed names menu, see Viewing the 
subscribed names on page 58.
Copying contacts
You can copy names and phone numbers from the phone’s memory to 
your SIM card’s memory and vice versa. Note that any text items saved 
in the phone’s internal memory, such as e-mail addresses, will not be 
copied to the SIM card.
Press Menu and select Contacts and Copy. Select the copying direction, 
From phone to SIM card or From SIM card to phone. 
If you select One by one, scroll to the name that you want to copy and 
press Copy.
Default numbers is shown if you copy from the phone to the SIM card. 
Only the default numbers will be copied. 
To choose whether you want to keep or delete the original names and 
numbers, select Keep original or Move original.
If you select All or Default numbers, press Yes when Copy contacts? or 
Move contacts? is displayed.
Sending and receiving a business card
You can send and receive a person’s contact information from a 
compatible device as a business card. When you have received a (MMS) 
business card, press Show (, Play) and Save to save the business card in 
the phone’s memory. To discard the business card, press Exit and then 
Yes. 
To send a business card, search for the name and phone number you 
want to send from contacts, press Details and Options and select Send 

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bus. card. Select Via infrared, Via text message (network service) or Via 
multimedia (network service).
Speed dials
To assign a number to a speed-dialling key, press Menu and select 
Contacts and Speed dials and scroll to the speed-dialling key number 
that you want.
Press Assign, or if a number has already been assigned to the key, press 
Options and select Change. Press Search, and select first the name and 
then the number that you want to assign. If the Speed dialling function 
is off, the phone asks whether you want to activate it. See also Speed 
dialling in Call settings on page 65.
To make a call using the speed-dialling keys, see Speed dialling a phone 
number on page 23.
Voice dialling
You can make a phone call by saying a voice tag that has been added to 
a phone number. Any spoken word(s), such as a person’s name(s), can be 
a voice tag. You can add up to ten voice tags.
Before using voice tags, note that:
• Voice tags are not language-dependent. They are dependent on the speaker's 
voice.
• You must say the name exactly as you said it when you recorded it.
• Voice tags are sensitive to background noise. Record voice tags and use them 
in a quiet environment.
• Very short names are not accepted. Use long names and avoid similar names 
for different numbers.
Note: Using voice tags may be difficult in a noisy environment or 
during an emergency, so you should not rely solely upon voice dialling 
in all circumstances.
Adding and managing voice tags
Save or copy in the phone’s memory the contacts to which you want to 
add a voice tag. You can also add voice tags to the names in the SIM 

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card, but if you replace your SIM card with a new one, you first need to 
delete the old voice tags before you can add new ones.
Voice tags use shared memory, see Shared memory on page 11.
1. In standby mode, move the joystick down.
2. Scroll to the contact to which you want to add a voice tag and press 
Details. Scroll to the phone number you want and press Options.
3. Select Add voice tag.
4. Press Start, and say clearly the word(s) you want to record as a voice 
tag. After recording, the phone plays the recorded tag. A symbol   
appears after the phone number with a voice tag.
To check the voice tags, press Menu and select Contacts and Voice tags. 
Scroll to the contact with the voice tag that you want, and press Select 
to see the options to listen to, delete or change the recorded voice tag.
Making a call by using a voice tag
In standby mode, press and hold the right selection key. A short tone is 
heard and Speak now is displayed. Say the voice tag clearly. The phone 
plays the recognised voice tag and then dials the phone number of the 
voice tag after 1.5 seconds.
Service numbers
Your service provider may have included service numbers in your SIM 
card. These menus are only shown if supported by your SIM card.
My numbers
The phone numbers assigned to your SIM card are saved in My numbers 
if this is allowed by the card. To view the numbers, press Menu and 
select Contacts and My numbers. Scroll to the desired name or number, 
and press View.
Caller groups
You can arrange the names and phone numbers saved in Contacts into 
caller groups. For each caller group, you can set the phone to sound a 
specific ringing tone and show a selected graphic on the display when 

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the phone recognises a call from a phone number in the group. To set 
the phone to ring only upon calls from phone numbers belonging to a 
selected caller group, see Alert for in Tone settings on page 63. 
Press Menu and select Contacts and Caller groups and select the desired 
caller group. Select:
•Group name, key in a new name for the caller group and press OK.
•Group ringing tone and select the ringing tone for the group. 
•Group logo and select On to set the phone to display the group logo, 
Off not to display it, or View to view the logo.
•Group members to add a name to the caller group, press Add. Scroll 
to the name you want to add to the group and press Add. To remove 
a name from a caller group, scroll to the name that you want to 
remove, and press Options and select Remove contact.
■ Settings
Profiles
Your phone has various setting groups, profiles, for 
which you can customise the phone tones for different events and 
environments. Personalise the profiles to your own liking and activate a 
profile to use it. Available profiles are General, Silent, Meeting, Outdoor, 
My style 1, and My style 2.
Press Menu, and select Settings and Profiles. Scroll to a profile and press 
Select.
• To activate the selected profile, select Activate.
• To personalise the profile, select Personalise. Select the setting you 
want to change and make the changes. 
• To set the profile to be active until a certain time up to 24 hours, 
select Timed and set the time for the profile setting to end. When the 
time set for the profile expires, the previous profile that was not 
timed becomes active.

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Tip: To change the profile quickly in standby mode, press the 
power key  , scroll to the profile that you want to activate and 
press Select.
Themes
A theme is a package that may include a screen saver, a wallpaper 
image, a ringing tone and a colour scheme to customise your phone for 
different events and environments. Themes are stored in Gallery.
Press Menu, and select Settings and Themes. To activate a theme, select 
Select theme to view the Themes folder in Gallery. Open the folder and 
scroll to a theme. Press Options and select Apply theme. See also Gallery 
on page 72. To download new themes, select Theme downloads. See 
Downloading on page 97.
Tone settings
You can change the settings of the selected active profile.
Press Menu, and select Settings and Tone settings. Select and change 
Incoming call alert, Ringing tone, Ringing volume, Vibrating alert, 
Message alert tone, Instant message alert tone, Keypad tones and 
Warning tones. You can find the same settings in the Profiles menu, see 
Profiles on page 62.
Select Alert for to set the phone to ring only upon calls from phone 
numbers that belong to a selected caller group. Scroll to the caller group 
you want to select or choose All calls and press Mark.
Personal shortcuts
With personal shortcuts you get quick access to frequently used phone 
functions. 
Right selection key
Press Menu, and select Settings, Personal shortcuts and Right selection 
key to allocate one phone function from a predefined list to the right 
selection key. See also Standby mode on page 20. This menu is not 
shown in some operator variants.

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Go to options
You can allocate phone functions from a predefined list to the left 
selection key.
Press Menu, and select Settings and Personal shortcuts. Select Select 
'Go to' options to choose the functions that you want to appear in the 
shortcut list. Select Organise 'Go to' options to rearrange the functions 
on your personal shortcut list. See also Standby mode on page 20.
Voice commands
You can have phone functions which can be activated by saying a voice 
tag. Up to five functions can be selected for voice tag.
Press Menu, and select Settings, Personal shortcuts and Voice 
commands. Select the function folder that you want, scroll to the 
function to which you want to add a voice tag and press Add. A voice 
tag is indicated with  .
To add a voice command, refer to the instructions in section Adding and 
managing voice tags on page 60. 
To activate a voice command, refer to the instructions in section Making 
a call by using a voice tag on page 61.
Among the functions you can activate by Voice commands are Audible 
alerts to check the battery status or the network status via acoustic 
signals (beeps): 
one beep → low
two beeps → rather low
three beeps → rather strong
four beeps → strong 
different tone → no network coverage
Display settings 
Press Menu, and select Settings and Display settings.
• Select Wallpaper to set your phone to display a background image, 
known as wallpaper, when the phone is in standby mode.

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•Select Colour schemes to change the colour in some display 
components, for example indicators and signal and battery bars, and 
the background image that appears when using a menu function.
•Select Menu view to set the way the phone displays the main menu.
•Select Operator logo to set your phone to display or hide the operator 
logo.
•Select Screen saver and Select s. saver to choose an animation or a 
still image as screen saver from Gallery. Select in Time-out the time 
after which the screen saver will be activated. Select On to activate 
the screen saver.
Independent of the screen saver settings, for power saving purposes, 
a digital clock view will be activated when no function of the phone 
has been used for a certain time. See Power saving on page 21.
Time and date settings
Press Menu, and select Settings and Time and date settings.
Select Clock to set the phone to show the clock in standby mode, adjust 
the clock and select the time zone and the time format.
Select Date to set the phone to show the date in standby mode, set the 
date, and select the date format and date separator.
Select Auto-update of date & time (network service) to set the phone to 
automatically update the time and date according to the current time 
zone.
Call settings
Press Menu, and select Settings and Call settings. Select
•Automatic volume control and the phone will automatically adjust 
the speaker volume according to the background noise.
•Call divert (network service) to divert your incoming calls. For details, 
contact your service provider. 
•Anykey answer and On and you can answer an incoming call by 
briefly pressing any key, except  , selection keys   and  , 
the PTT key and  .

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•Automatic redial and On and your phone will make a maximum of 
ten attempts to connect the call after an unsuccessful call attempt.
•Speed dialling and On and the names and phone numbers assigned to 
the speed-dialling keys, from   to  , can be dialled by 
pressing and holding the corresponding number key.
•Call waiting and Activate and the network will notify you of an 
incoming call while you have a call in progress (network service). See 
Call waiting on page 24.
•Summary after call and On and the phone will briefly display the 
approximate duration and cost (network service) of the call after 
each call.
•Send my caller ID (network service) and select Yes or Set by network.
•Line for outgoing calls (network service) to select phone line 1 or 2 
for making calls. This option is only shown if supported by your SIM 
card.
Phone settings
Press Menu, and select Settings, Phone settings. Select
•Phone language to set the display language of your phone. If you 
select Automatic the phone selects the language according to the 
information on the SIM card.
•Memory status to view how much memory is available in the phone’s 
memory.
•Automatic keyguard to set the keypad of your phone to lock 
automatically after a pre-set time delay when the phone is in 
standby mode and no function of the phone has been used. Select On 
and you can set the time from 5 seconds to 60 minutes.
When the keyguard is on, calls still may be possible to the official 
emergency number.
•Cell info display and On to receive information from the network 
depending on the network cell used (network service).
•Welcome note and key in the note you would like to be shown briefly 
when the phone is switched on. To save the note, press Save.

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•Operator selection and Automatic and the phone automatically 
selects one of the cellular networks available in your area. With 
Manual, you can select a network that has a roaming agreement 
with your home network operator.
•Confirm SIM service actions. See SIM services on page 101.
•Help text activation to set the phone to show or hide the help texts. 
•Start-up tone to set the phone to play or not to play a start-up tone 
when the phone is switched on.
Connectivity
You can connect the phone to a compatible device via infrared and you 
can also define the settings for (E)GPRS dial-up connections.
Infrared
You can set up the phone to receive data through its infrared (IR) port. 
To use an IR connection, the device with which you want to establish a 
connection must be IrDA compliant. You can send or receive data such 
as business cards, graphics, images, sound clips, videos and calendar 
notes to or from a compatible phone or data device (for example, a 
computer) via the IR port of your phone.
Do not point the IR (infrared) beam at anyone's eye or allow it to interfere with 
other IR devices. This device is a Class 1 Laser product.
Sending and receiving data via IR
1. Ensure that the IR ports of the sending and receiving devices are 
pointing at each other and that there are no obstructions between 
the devices.
2. To activate the IR port of your phone to receive data via IR, press 
Menu, and select Settings, Connectivity and Infrared.
3. The user of the sending phone selects the desired IR function to start 
data transfer.
If data transfer is not started within two minutes after the activation of 
the IR port, the connection is cancelled and has to be started again.

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IR connection indicator
• When   is shown continuously, the IR connection is activated and 
your phone is ready to send or receive data via its IR port.
• When   blinks, your phone is trying to connect to the other device 
or a connection has been lost.
(E)GPRS
General Packet Radio Service (GPRS) is a network service that allows 
mobile phones to be used for sending and receiving data over an 
Internet Protocol (IP)-based network. GPRS is a data bearer that enables 
wireless access to data networks such as the Internet.
EGPRS (Enhanced GPRS), also known as EDGE (Enhanced Data Rates for 
Global Evolution), is similar to GPRS. EDGE is a radio interface 
modulation technique which increases GRPS data rates. For more 
information on the availability of EGPRS and data transfer speed, 
contact your network operator or service provider.
The applications that may use (E)GPRS are MMS, Instant messaging, 
browsing sessions, e-mail, remote SyncML, Java application 
downloading, push to talk and the PC dial-up (for example, Internet and 
e-mail).
Before you can use (E)GPRS technology, contact your network operator 
or service provider for availability of and subscription to the (E)GPRS 
service and save the (E)GPRS settings for each of the applications used 
over (E)GPRS. For information on pricing, contact your network operator 
or service provider.
Note that when you have selected GPRS as a data bearer, the phone uses 
EGPRS instead of GPRS if this is available in the network. You cannot 
select between EGPRS and GPRS but for some applications you may be 
able to select either GPRS or GSM data (CSD, circuit switched data).
(E)GPRS connection
Press Menu, and select Settings, Connectivity, GPRS and GPRS 
connection. 
• Select Always online to set the phone to automatically register to an 
(E)GPRS network when you switch the phone on.

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•Select When needed and the (E)GPRS registration and connection 
are established when an application using (E)GPRS needs it and 
closed when you end the application.
(E)GPRS modem settings
You can connect the phone via infrared or a data cable connection to a 
compatible PC and use the phone as a modem to enable (E)GPRS 
connectivity from the PC.
To define the settings for (E)GPRS connections from your PC, press 
Menu, and select Settings, Connectivity, GPRS and GPRS modem 
settings. 
•Select Active access point and activate the access point that you 
want to use.
•Select Edit active access point to change the access point settings.
•Select Alias for access point. Key in the name that you would like 
for the activated access point and press OK.
•Select GPRS access point. Key in the access point name (APN) to 
establish a connection to an (E)GPRS network and press OK. 
Contact your network operator or service provider for the APN.
You can also set the (E)GPRS dial-up service settings (access point 
name) on your PC using the Nokia Modem Options software, see PC 
Suite on page 102. If you have set the settings both on your PC and on 
your phone, note that the PC’s settings will be used.
Enhancement settings
The enhancement settings menu is shown only if the phone is or has 
been connected to a compatible mobile enhancement, such as chargers 
and handsfree units.
Press Menu, and select Settings and Enhancement settings. You can 
select an enhancement menu if the corresponding enhancement is or 
has been connected to the phone. Depending on the enhancement, you 
can select some of the following options: 

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•Default profile to select the profile that you want to be automatically 
activated when you connect to the selected enhancement. You can 
select another profile while the enhancement is connected.
•Automatic answer to set the phone to answer an incoming call 
automatically after 5 seconds. If the Incoming call alert is set to Beep 
once or Off, automatic answer will not be in use.
•Lights to set the lights permanently On. Select Automatic to set the 
lights on for 15 seconds after a keypress.
• When the phone is connected to the full car kit, select Ignition 
detector and On to automatically switch off the phone 
approximately 20 seconds after you have switched off the car’s 
ignition.
Configuration settings
Some of the network services need to have the correct configuration 
settings on your phone. Get the settings from your SIM-card, a service 
provider as a configuration message or key in your personal settings 
manually. Configuration settings from up to ten different service 
providers can be stored in the phone and can be managed within this 
menu.
To save the configuration settings received by a configuration message 
sent by a service provider, see Configuration settings service on page 13.
Press Menu, and select Settings, Configuration settings. Select
•Default configuration settings to view the list of service providers 
stored on the phone (the default service provider is highlighted) and 
to select another service provider as default. Scroll to a provider and 
press Details to view the list with supported applications. To delete a 
service provider from the list, press Options and select Delete.
•Activate default in all applications to set the applications to use the 
settings from the default service provider.
•Preferred access point to select another access point. Normally the 
access point from your preferred network operator is to be used.

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Keying in the settings manually
To enter, view and edit the settings manually, press Menu, and select 
Settings, Configuration settings and Personal configuration settings.
To add a new configuration, press Add new or press Options and select 
Add new. Choose one of the application types from the list and key in all 
the necessary settings. To activate the settings, press Back and Options 
and select Activate.
To view or to edit the user-defined settings select the application that 
you want to view and select the setting to edit.
Security settings
When calls are restricted, calls still may be possible to the official emergency 
number programmed into your device.
Press Menu, and select Settings and Security settings. Select
•PIN code request to set the phone to request your PIN code every 
time the phone is switched on. Some SIM cards do not allow the PIN 
code request to be turned off.
•Call barring service (network service) to restrict incoming calls to and 
outgoing calls from your phone. A barring password is required.
•Fixed dialling to restrict your outgoing calls to selected phone 
numbers if this function is supported by your SIM card.
•Closed user group (network service) to specify the group of people 
whom you can call and who can call you.
•Security level. Select Phone and the phone will request the security 
code whenever a new SIM card is inserted into the phone.
Select Memory and the phone will request the security code when 
the SIM card’s memory is selected and you want to change the 
memory in use.
•Access codes to change the security code, PIN code, PIN2 code or 
barring password.
•Code in use to specify whether the UPIN or PIN code should be active.

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Restore factory settings
To reset some of the menu settings to their original values, press Menu, 
and select Settings and Restore factory settings.
■Operator menu
This menu lets you access a portal to services provided by your network 
operator. This menu is operator specific. The name and the icon depend 
on the operator. For more information, contact your network operator.
The operator can update this menu with a service message. For more 
information, see Service inbox on page 97.
■Gallery
In this menu, you can manage graphics, images, 
video clips, recordings and tones. These files are 
arranged in folders.
Your phone supports a digital rights management (DRM) system to 
protect acquired content. A piece of content, for example a ringing tone, 
can be protected and associated with certain usage rules, for example 
number of usage times and a certain usage period. The rules are defined 
in the content’s activation key which can be delivered either together 
with the content or independently depending on the service provider. 
You may be able to update these activation keys. Always check the 
delivery terms of any content and activation key before acquiring them, 
as they may be subject to a fee.
Copyright protections may prevent some images, ringing tones, and other 
content from being copied, modified, transferred or forwarded.
1. Press Menu and select Gallery. A list of folders is shown. Images, 
Video clips, Themes, Graphics, Tones and Recordings are the original 
folders on the phone.
2. Scroll to the desired folder and press Open to view a list of files in the 
folder or press Options and one of the options may be available:
Delete folder, Move, Rename folder, Downloads, Details, Type of view, 
Sort, Add folder, Memory status and Activation key list.

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3. If you have opened a folder, select the file that you want to view and 
press Open. If Themes was selected before, scroll to a theme and 
press View to open the theme package. 
Select and open a file, or press Options and use one of the following 
functions that may be available for the selected file:
Delete, Send, Edit image, Move, Rename, Set as wallpaper, Set as ring 
tone, Apply theme, Details, Type of view, Sort, Delete all, Open in 
sequence, Mute audio (Unmute audio), Set contrast, Add folder, 
Memory status, Activate content and Activation key list.
■Media
Camera
You can take photos or record video clips with the phone’s built-in 
camera. The camera produces pictures in JPEG format and the video 
clips in 3GP format.
The Nokia 6020 device supports an image capture resolution of 640 x 480 pixel. 
The image resolution in these materials may appear different.
Taking a photo or a video clip
Press Menu, and select Media, Camera. The live image appears on the 
display, and you can use the display as a viewfinder. Move the joystick to 
the left or to the right to change the camera mode: Standard photo, 
Portrait photo or Video, or if the lighting is dim for taking photos to 
Night mode. If you want to add the photo to a name or a phone number 
saved in contacts, select Portrait photo. 
• To take a photo, press Capture. A shutter sound is heard. The phone 
saves the photo in the Images folder of the Gallery menu. 
If you want to send the photo as a multimedia message, press Send.
Or select Back to take another photo, or press Options and select, for 
example, an option to rename or zoom the saved photo, to set the 
contrast, to see the details, to set the photo as wallpaper, to open the 
gallery or to delete it.

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Tip: You can activate the self-timer of the camera for one 
picture at a time. Put the camera in photo mode, press 
Options and select Self-timer. Press Start, and after the 
timeout, the camera takes the photo. While the self-timer is 
running, a beeping sound is heard.
• To start recording a video clip, press Record. When you are recording 
a video clip, the remaining recording time is shown on the top of the 
display.
To pause the recording, press Pause and to resume the recording, 
press Continue. To stop the recording, press Stop. The phone saves 
the recording in the Video clips folder of the Gallery menu. To view 
the recorded video clip, press Play. 
Select Back to start recording a new video clip, or press Options and 
select, for example, an option to delete or rename the saved video 
clip, to set the contrast, or to see the details, to send it as a 
multimedia message, or to open the gallery, or to mute/unmute the 
microphone.
Camera settings
Press Menu, and select Media, Camera. Press Options and depending on 
the active camera mode the following options may appear: Change 
mode, Self-timer, Mute/Unmute, Open gallery, or Settings to adjust the 
camera settings: 
•Default mode to define the default camera mode.
•Image quality to define how much the photo file will be compressed 
when saving the image. Select High, Normal or Basic. High provides 
the best image quality but uses more memory.
•Video clip length to select the length of the video clips that you 
record. The maximum length of a video clip is approximately 
50 seconds in duration, depending on conditions. Only video clips 
that are of default length or shorter can be sent in a multimedia 
message.
•Camera sounds to set the shutter sound and the self-timer tone to 
On or Off.

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•Default title to define the title that will be used when saving a photo 
or a video clip. If you select Automatic, the default title will be used, 
or if you select My title, you can key in or edit a new title.
Voice recorder
You can record pieces of speech, sound or an active call for up to 
5 minutes. For example, this is useful when recording a name and phone 
number for writing down later.
The recorder cannot be used when a data call or GPRS connection is active.
Recording
1. Press Menu, select Media and Voice recorder. 
Note: If push to talk is not available in your network service, 
you can also press the PTT key to activate the Voice recorder.
2. To start the recording, select Record. To start the recording during a 
call, press Options, and select Record. While recording a call, all 
parties to the call will hear a faint beeping sound every 5 seconds.
3. To end the recording, press Stop. The recording will be saved in the 
Recordings folder of the Gallery menu.
4. To listen to the latest recording, select Play last recorded.
5. To send the latest recording, select Send last recorded. The recording 
can be sent via IR or MMS.
List of recordings
Press Menu, and select Media, Voice recorder and Recordings list. The 
list of folders in the Gallery is shown. Open Recordings to see the list 
with recordings.
■Push to talk
Push to talk over cellular is a two-way radio service 
available over a GSM/GPRS cellular network (network 
service). Push to talk provides direct voice communication connected 
with the push of the PTT key.

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You can use push to talk to have a conversation with one person or with 
a group of people having compatible devices. When your call is 
connected, the person or group you are calling does not have to answer 
the phone. Besides the GPRS counters, the phone registers only one-to-
one calls in the recent call lists in Call register. The participants should 
confirm the reception of any communications where appropriate as 
there is no other confirmation whether the recipient(s) have heard the 
call.
To check availability and costs, and to subscribe to the service, contact 
your network operator or service provider. Roaming services may be 
more limited than for normal calls.
If the push to talk service is not available from your provider, the PTT key 
of your phone will activate the Voice recorder.
Before you can use the push to talk service, you must define the required 
push to talk service settings.
While you are connected to the push to talk service, you can use the 
other functions of the phone. The push to talk over cellular service is not 
connected to traditional voice communication, and therefore many of 
the services available for traditional voice calls (for example, voice 
mailbox) are not available for push to talk over cellular communications.
Push to talk menu
Press Menu, and select Push to talk. The push to talk menu selection list 
is shown.
• To connect to or disconnect from the push to talk service, select 
Switch PTT on or Switch PTT off.
• To view the received callback requests, select Callback inbox.
• To view the list of push to talk groups, select Group list.
• To view the list of contacts to which you have added the push to talk 
address, select Contacts list.
• To add a new push to talk group to the phone, select Add group.
• To set the push to talk settings for use, select PTT settings.

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• To set the required settings for the push to talk connection, select 
Settings and then Configuration settings.
• To open the browser and to connect to the push to talk network 
portal provided by the service provider, select Web.
Connecting to and disconnecting from the push to talk 
service
• To connect to the push to talk service, press Menu, and select Push to 
talk, and Switch PTT on.   indicates the push to talk connection.   
indicates that the service is temporarily unavailable. The phone 
automatically tries to reconnect to the service until you disconnect 
from the push to talk service. If you have added group(s) to the 
phone, you are automatically joined to the active (Default or 
Listened) groups, and the name of the default group is displayed in 
standby mode.
• To disconnect from the push to talk service, select Switch PTT off.
Callback requests
If you make a one-to-one call and do not get a response, you can send a 
request for the person to call you back.
When someone sends you a callback request, Callback request received 
is displayed in standby mode. When you receive a callback request from 
someone who is not in your contacts list, you can save the name to your 
contacts.
Sending a callback request
• To send a callback request from the contacts list in the Push to talk 
menu, select Contacts list. Scroll to a contact, press Options, and 
select Send callback.
• To send a callback request from the Contacts, press the scroll key 
down in standby mode, and scroll to the desired contact. Press 
Details, scroll to the push to talk address, press Options, and select 
Send callback.

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• To send a callback request from the group list in the Push to talk 
menu, select Group list, and scroll to the desired group. Press 
Options, select Active members, scroll to the desired contact, press 
Options, and select Send callback.
• To send a callback request from the callback request list in the Push 
to talk menu, select Callback inbox. Scroll to a contact, press 
Options, and select Send callback.
Responding to a callback request
1. To open the Callback inbox, press View. The list of nicknames of the 
persons who have sent you callback requests is shown.
2. To make a one-to-one call, press the PTT key.
3. To send a call request back to the sender, press Options, and select 
Send callback.
To delete the request, press Delete.
Saving the callback request sender
1. To open the Callback inbox, press View. The list of nicknames of the 
persons who have sent you callback requests is shown.
2. To view the sender's push to talk address, press Options, and select 
View PTT address.
To save a new contact or to add the push to talk address to a contact, 
press Options, and select Save as or Add to contact.
Making and receiving a push to talk call
Set the phone to use either loudspeaker or earpiece for push to talk 
communication. When the earpiece is selected, you can use the phone 
normally by holding it to your ear.
Warning: Do not hold the device near your ear when the loudspeaker is 
in use, because the volume may be extremely loud.
When connected to the push to talk service, you can make or receive 
group calls or one-to-one calls. One-to-one calls are calls you make to 
only one person.
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Making a group call
• To make a call to the default group, press the PTT key. A tone sounds 
indicating that the access is granted, and the phone displays your 
nickname and group name.
To make a call to a non-default group, select Group list in the push to 
talk menu, scroll to the desired group, and press the PTT key.
• Press and hold the PTT key the entire time you are talking, and hold 
the phone in front of you so that you can see the display. When you 
have finished, release the PTT key. Talking is allowed on a first-come, 
first-served basis. When someone stops talking, the first person to 
press the PTT key can talk next.
Making a one-to-one call
• To start a one-to-one call from the list of contacts to which you have 
added the push to talk address received from the service provider, 
select Contacts list. Scroll to a contact, and press the PTT key.
You can also select the contact from the Contacts list.
• To start a one-to-one call from the list of push to talk groups, select 
Group list, and scroll to the desired group. Press Options, select 
Active members, scroll to the desired contact, and press the PTT key.
• To start a one-to-one call from the list of callback requests you have 
received, select Callback inbox. Scroll to the desired nickname, and 
press the PTT key.
Receiving a group or a one-to-one call
• A short tone notifies you of an incoming group and one-to-one call. 
When receiving a group call, the group name and the nickname of 
the caller are displayed. When receiving a one-to-one call from a 
person whose information you have saved in Contacts, the saved 
name is displayed if identified; otherwise, only the nickname of the 
caller is displayed.
• You can either accept or reject an incoming one-to-one call if you 
have set the phone to first notify you of the one-to-one calls.
• If you press the PTT key to try to respond to a group while another 
member is talking, you hear a queuing tone and Queuing is displayed 

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as long as you press the PTT key. Press and hold the PTT key, and wait 
for the other person to finish, then you can talk.
Adding one-to-one contacts
You can save the names of persons to whom you often make one-to-one 
calls.
• To add a push to talk address to a name in the Contacts:
Press the scroll key down in standby mode, scroll to the desired 
contact, and press Details. Press Options and select Add detail and 
PTT address.
• To add a contact to the push to talk contacts list:
To add the push to talk contact, open the push to talk menu, and 
select Contacts list. Press Options, and select Add contact.
• To add a contact from the group list:
When connected to the push to talk service, select Group list, scroll 
to the desired group, and press Options. Select Active members, 
scroll to the member whose contact information you want to save, 
and press Options. Select Save as to add a new contact, or Add to 
contact to add a push to talk address to a name in the Contacts.
Creating and setting up groups
When you call a group, all members joined to the group hear the call 
simultaneously.
Each member in the groups is identified by a nickname, which is shown 
as a caller identification. Group members can choose a nickname for 
themselves in each group.
Groups are registered with a URL address. One user registers the group 
URL in the network by joining the group session the first time.
There are three types of push to talk groups:
• Provisioned groups are closed groups that allow only selected 
participants provisioned by the service provider to join in the groups.
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• Ad hoc groups are groups that the users can create. You can create 
your own group, and invite members to the group.
• Ad hoc pro groups; you can create your own group from members in 
a provisioned group. For example, a business can have a closed 
group, plus separate groups created for certain business functions.
Adding a group
1. Press Menu, and select push to talk, Add group, and Guided.
2. To set the security level for the group, select Open group or Secured 
group.
If you select Secured group, the phone automatically creates a 
scrambled part to the group address that the members cannot view 
when they receive the invitation to the group. Only the person who 
creates the secured group, can invite more members to the group.
3. Key in the name for the group, and press OK.
4. Select the status for the group: Default, Listened, or Inactive. The 
phone indicates that the group is saved and its status. Default and 
Listened are active groups. When you press the PTT key to make a 
group call, the default group is called if you have not scrolled to any 
other group or contact. 
5. To send an invitation to the group, press Yes when the phone 
requests for sending an invitation. You can send the invitation using 
a text message or infrared.
The members you invite to the open groups can also invite more 
members to the group.
Receiving an invitation
1. When you receive a text message invitation to a group, Group 
invitation received: is displayed.
2. To view the nickname of the person who sent the invitation and the 
group address if the group is not a secured group, press View.
3. To add the group to your phone, press Save, and to set the status for 
the group, select Default, Listened, or Inactive.

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To reject the invitation, press Exit and Yes, or press View, Discard, and 
Yes.
Settings for push to talk
There are two kinds of push to talk settings: settings for use and for 
connecting to the service.
You may receive the settings for connecting to the service as a 
configuration message from your network operator or service provider, 
see Configuration settings service on page 13. To key in the settings 
manually, see Configuration settings on page 70.
To access the settings for connecting to the service, press Menu, and 
select Push to talk, Config. settings. Select from following:
•Configuration. Only the configurations that support the push to talk 
service are shown. Select a service provider, or Default, or Personal 
config. for push to talk service. You may receive the push to talk 
settings as a configuration message, see Configuration settings 
service on page 13. To key in the configuration settings manually, see 
Configuration settings on page 70.
•Account and select a push to talk service account contained in the 
active configuration settings.
• Select one by one to set the following: PTT user name, Default 
nickname, PTT password, Domain and Server address .
To access the push to talk settings for use, press Menu, select Push to 
talk and PTT settings. Select from following:
•1 to 1 calls and On to select the phone to allow the reception of 
incoming one-to-one calls. If you select Off, you can make but not 
receive one-to-one calls. The service provider may offer some 
services that override these settings.
1 to 1 calls and Notify to set the phone to first notify you of incoming 
one-to-one calls with a ringing tone.
•Listened groups and On to activate the listened groups.

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•PTT status in startup and Yes to set the phone to automatically 
connect to the push to talk service when you switch the phone on.
•Send my PTT address and No to hide your push to talk address from 
group and one-to-one calls.
■Organiser
Alarm clock
You can set the phone to alarm at a desired time. Press Menu, and select 
Organiser and Alarm clock. 
To set the alarm, select Alarm time, and enter the alarm time. To change 
the alarm time when the alarm time is set, select On. Select Repeat 
alarm to set the phone to alert you on selected days of the week.
Select Alarm tone and select the default alarm tone, personalise the 
alarm tone by selecting one from the ringing tone list or from Gallery.
When the alarm time expires
The phone will sound an alert tone, and flash Alarm! and the current 
time on the display, even if the phone was switched off. Press Stop to 
stop the alarm. If you let the phone continue to sound the alarm for a 
minute or press Snooze, the alarm stops for about 10 minutes and then 
resumes.
If the alarm time is reached while the device is switched off, the device switches 
itself on and starts sounding the alarm tone. If you press Stop, the device asks 
whether you want to activate the device for calls. Press No to switch off the 
device or Yes to make and receive calls. Do not press Yes when wireless phone use 
may cause interference or danger.
Calendar
The calendar uses shared memory, see Shared memory on page 11.
Press Menu, and select Organiser and Calendar. 
The current day is indicated by a frame. If there are any notes set for the 
day, the day is in bold type. To view the day notes, press View. To view a 

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week, press Options and select Week view. To view a single note, press 
View.
Other options for the calendar view may be options for creating a note, 
for deleting, editing, moving and repeating a note and for copying a 
note to another day, or for sending a note as a note directly to another 
compatible phone’s calendar or as a text message or a multimedia 
message. In Settings you can set the date, time, time zone, date or time 
format, or the first day of the week. In Auto-delete notes you can set the 
phone to delete old notes automatically after a specified time.
To delete all notes in the calendar, select the month or week view, press 
Options and select Delete all notes.
Making a calendar note
Press Menu, and select Organiser and Calendar. Scroll to the date you 
want, press Options and select Make a note. Select one of the following 
note types:   Meeting,  Call,  Birthday,  Memo or   
Reminder.
When the phone sounds an alarm for a note
The phone beeps, and displays the note. With a call note   on the 
display, you can call the displayed number by pressing  . To stop the 
alarm and to view the note, press View. Press Snooze and the phone 
sounds an alarm again after 10 minutes. To stop the alarm without 
viewing the note, press Exit.
To-do list
You can save a note for a task that you have to do, select a priority level 
for the note and mark it as done when you have completed it. You can 
sort the notes by priority or by date. The to-do list uses shared memory, 
see Shared memory on page 11.
Press Menu, and select Organiser and To-do list. 
Press Add note to make a note. Key in the note and press Save. Select 
the priority for the note. The phone automatically sets the deadline 
without an alarm for the note. To change the deadline, view the note 
and select the deadline option. 

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Or scroll to a note and press View or press Options. To add a new note, 
select Add. For example, you can also view and delete the selected note 
and delete all the notes that you have marked as done. You can sort the 
notes by priority or by deadline, send a note to another phone, save a 
note as a calendar note, or access the calendar. While viewing a note, 
you can also, for example, select an option to edit the selected note, edit 
the deadline or priority for the note, or mark the note as done.
Notes
You can use this application for writing and sending notes to 
compatible devices via MMS. The Notes application uses shared 
memory, see Shared memory on page 11.
Press Menu and select Organiser and Notes. The phone will ask you to 
set the date and time, if they have not already been set when you start 
to write a note. To add a note, press Add note or press Options and 
select Make a note. Key in the note and select Save. Or scroll to a note 
press View or press Options to see the options for notes.
Wallet
In Wallet you can save personal information, for example, credit card 
numbers and addresses. The data that are saved in the wallet can easily 
be retrieved while browsing to automatically fill in data fields, for 
example, when making purchases and the service supports wallet 
functionality. You can also save access codes to mobile services that 
request a user name and password.
The data in the wallet are protected with a wallet code that you can 
define when you access wallet for the first time. At Create wallet code: 
key in the code and press OK to confirm it and at Verify wallet code: key 
in the code again and press OK. See also Wallet code (4 to 10 digits) on 
page 12.
If you want to delete all the content of the wallet and the wallet code, 
key in *#7370925538# (*#res wallet# in letters) in standby mode. You 
also need the phone’s security code, see Access codes on page 11.
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To add the content into the wallet menu, and to edit it, access the wallet 
menu. To use the content of the wallet in a mobile service, access the 
wallet via the browser, see Web on page 93.
Accessing the wallet menu
To access the wallet menu, press Menu, select Organiser and Wallet. Key 
in your wallet code and press OK, see Wallet settings on page 87. 
Select Wallet profiles to create card combinations, Cards to save 
personal card information, Tickets to save the notifications of e-tickets 
that you have bought via a mobile service, Receipts to save receipts of 
mobile purchases, Personal notes to save all kinds of personal 
information that you want to keep protected by the wallet PIN code, or 
Settings, see Wallet settings on page 87.
Saving card details
Access the wallet and select Cards. Select the card type to save details: 
Payment cards, Loyalty cards, Access cards, User info cards, or Address 
cards. If no card is added, press Add new, otherwise, press Options and 
select Add new. Fill in the fields for the details and press Done.
If supported by your service provider, you can also receive card 
information to your phone as a configuration message. You will be 
notified as to which category the card belongs to. For availability of 
receiving card information as configuration settings, contact the card 
issuer or service provider.
Personal notes
You can save personal notes, for example, account numbers, passwords, 
codes or notations.
Access the wallet and select Personal notes. Press Options and you can 
view, add, edit a selected note and sort notes either by name or date or 
delete notes. When viewing a note, you can edit or delete the selected 
note. The option Send via text msg. is for copying the note as a text 
message and Copy to calendar is for copying the note to the calendar as 
a memo. Use detail is for extracting numbers, e-mail addresses and web 
addresses from a note.
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Creating a wallet profile
When you have saved your personal card details, you can combine them 
together into a wallet profile. You can use the profile to retrieve wallet 
data from different cards while browsing.
1. Access the wallet and select Wallet profiles.
2. To create a new wallet profile if no profile is added, press Add new. 
Otherwise, press Options and select Add new. 
3. Fill in the following fields and press Done. Select Select payment 
card next, Select loyalty card next, Select access card next, Select 
user info card next, Select billing address next, Select shipping 
address next, Select receipt delivery address next, Select receipt 
delivery method next and Wallet profile name:.
Wallet settings
Access the wallet and select Settings. Select Change code to change the 
wallet code. Select RFID to set the RFID ID with the RFID code and RFID 
type. (RFID = Radio Frequency Identification, technology to conduct 
commercial transactions using your phone).
Guidelines for paying for your purchases with the wallet
• To do your shopping, access the desired service site that supports the 
wallet. The service needs to support the Electronic Commerce 
Modelling Language specification. See Making a connection to a 
service on page 94.
Choose the product that you want to buy and carefully read all 
information provided before your purchase.
The text may not fit within a single screen. Therefore, make sure to 
scroll through and read all of the text before your purchase.
• To pay for the items that you wish to buy, the phone asks whether 
you want to use wallet or not. The phone also asks for your wallet 
PIN code.
• Select the card that you want to pay with from the Payment cards 
list. Provided that the data form you receive from the service 
provider supports the Electronic Commerce Modelling Language 

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specification, the phone automatically fills in the credit card 
information or the wallet profile from the wallet.
• Approve the purchase, and the information is forwarded.
• You may receive an acknowledgement or a digital receipt of the 
purchase.
• To close the wallet, select Close wallet. If you do not use the wallet 
for 5 minutes, it will be automatically closed.
A cache is a memory location that is used to store data temporarily. If you have 
tried to access or have accessed confidential information requiring passwords, 
empty the cache after each use. The information or services you have accessed is 
stored in the cache.
To empty the cache, see Cache memory on page 98.
Synchronisation
Synchronisation allows you to save your calendar and contacts data on 
a remote Internet server (network service) or on a compatible PC. If you 
have saved data on the remote Internet server, you can synchronise your 
phone by starting the synchronisation from your phone. You can also 
synchronise the data in your phone’s contacts, calendar and notes to 
correspond to the data of your compatible PC by starting the 
synchronisation from your PC. 
The contact data in your SIM card will not be synchronised.
Synchronising from your phone
Before synchronising from your phone via internet, you need to 
subscribe to a synchronisation service and get the configuration 
settings from your provider. For more information on availability and the 
synchronisation service settings, contact your service provider. 
To start the synchronisation from your phone:
1. Activate the connection settings you need for the synchronisation. 
See Settings for the synchronisation from your phone on page 89.
2. Press Menu, select Organiser, Synchronisation, Server sync. Select 
Data to be synchronised and mark the data to be synchronised and 

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press Done. Then select Synchronise. The marked data of the active 
set will be synchronised after confirmation.
Settings for the synchronisation from your phone
You may receive the synchronisation settings as a configuration 
message from the service provider. For more information on availability 
and the synchronisation service settings, contact your service provider. 
For receiving the settings as a configuration message, see Configuration 
settings service on page 13. To key in the settings manually, see 
Configuration settings on page 70.
Press Menu, select Organiser, Synchronisation and Server sync and Sync 
settings. Select Configuration and scroll to the service provider whose 
settings you would like to activate and press Select. Select Account to 
see the accounts provided by the service provider. If more than one 
account is displayed choose the one you want to use.
Synchronising from your compatible PC
To synchronise contacts, the calendar and the notes from your PC, use a 
data cable. You also need the PC Suite software of your phone installed 
on the PC. Start the synchronisation from the PC using PC suite.
Ensure that the phone is in standby mode and that the time and date are 
set.
■Applications
Games and applications
Your phone software may include some games and Java applications 
specially designed for this Nokia phone.
Launching a game or an application
Press Menu, and select Applications, then Games and Select game, or 
Collection and Select application. Scroll to a game or an application and 
press Open or press  .
The following options may be available for games and applications: 
•Delete to delete the game or application from the phone.

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•Details to give additional information about the game or application.
•Update version to check if a new version is available for download 
from the services (network service).
•Web page to provide further information or additional data from an 
Internet page. This feature needs to be supported by the network. 
•App. access to restrict the game or application from accessing the 
network to prevent you from accruing unexpected costs. Select 
Communication and Network access , Messaging or Connectivity, or 
select Phone access or Auto-start. Select in each category, if 
available, one of the following permissions: Ask every time, Ask first 
time only, Always allowed, Not allowed.
Game and application downloads
Your phone supports J2METM Java applications. Make sure that the 
application is compatible with your phone before downloading it.
Press Menu, and select Applications, Games and Game downloads or 
Collection and App. downloads. The list of available bookmarks is shown. 
Select More bookmarks to access the list of bookmarks in the Web 
menu, see Bookmarks on page 96.
Select a bookmark to connect to the desired service. For the availability 
of different services, pricing and tariffs, contact your service provider. 
Important: Only install and use applications and other software from 
sources that offer adequate security and protection against harmful 
software.
Note that when downloading an application, it may be saved in the 
Games menu instead of the Applications menu.
Game settings
Press Menu, and select Applications, Games and App. settings to set 
sounds, lights and shakes for games.
Memory status for games and applications
To view the amount of memory available for game and application 
installations (third shared memory), press Menu, and select 
Applications, Games or Collection and then Memory.

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The games and applications use shared memory, see Shared memory on 
page 11.
Calculator
The calculator in your phone adds, subtracts, multiplies, divides, 
calculates the square and the square root and converts currency values.
Note: This calculator has limited accuracy and is designed for simple 
calculations.
Press Menu, and select Applications, Extras and Calculator. When ’0’ is 
displayed on the screen, key in the first number in the calculation, press 
 for a decimal point. Press Options and select Add, Subtract, 
Multiply, Divide, Square, Square root or Change sign. Key in the second 
number. To get the answer, press Equals. To start a new calculation, first 
press and hold Clear.
Performing a currency conversion
Press Menu, and select Applications, Extras and Calculator. To save the 
exchange rate, press Options and select Exchange rate. Select either of 
the displayed options. Key in the exchange rate, press   for a decimal 
point, and press OK. The exchange rate remains in the memory until you 
replace it with another one. To perform the currency conversion, key in 
the amount to be converted, press Options and select In domestic or In 
foreign.
Countdown timer
Press Menu, and select Applications, Extras and Countdown timer. Key 
in the alarm time in hours, minutes and seconds and press OK. If you 
wish, write your own note text which is displayed when the time expires, 
and press Start to start the countdown timer.
To change the countdown time, select Change time. To stop the timer, 
select Stop timer.
If the alarm time is reached when the phone is in standby mode, the 
phone sounds a tone and flashes the note text if it is set or else 
Countdown time up. Stop the alarm by pressing any key. If no key is 

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pressed, the alarm automatically stops within 30 seconds. To stop the 
alarm and to delete the note text, press Exit.
Stopwatch
You can measure time, take intermediate times or lap times using the 
stopwatch. During timing, the other functions of the phone can be used. 
To set the stopwatch timing in the background, press  .
Using the stopwatch or allowing it to run in the background when using other 
features increases the demand on battery power and reduces the battery life. 
Time observation and time splitting
1. Press Menu, and select Applications, Extras, Stopwatch and Split 
timing. You can select Continue if you have set the timing in the 
background.
2. Press Start to start the time observation. Press Split every time you 
want to take an intermediate time. The intermediate times are listed 
below the running time on the display. Scroll to view the times.
3. Press Stop to stop the time observation.
4. To save the times, press Save. Or press Options and you can start the 
time observation again or reset the times without saving it.
Lap times
Press Menu, and select Applications, Extras, Stopwatch and Lap timing. 
Press Start to start the time observation and Lap to take a lap time. 
Press Stop to stop the lap timing. To save the times, press Save and enter 
a name. Or press Options and you can save or reset the lap times.
Viewing and deleting times
Press Menu, and select Applications, Extras and Stopwatch.
If the stopwatch is not reset, you can select Show last to view the most 
recent measured time. Select View times and select the time set that 
you want to view. 
To delete the saved times, select Delete times. Select Delete all and press 
OK, or select One by one, scroll to the times you want to delete, press 
Delete and press OK.

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■Web
You can access various mobile Internet services with 
your phone’s browser.
Check the availability of these services, pricing and 
tariffs with your network operator and/or the service provider.
With your phone’s browser you can view the services that use Wireless 
Mark-Up Language (WML) or extensible HyperText Mark-up Language 
(XHTML) on their pages. Appearance may vary due to screen size. Note 
that you may not be able to view all the details of the Internet pages. 
Important: Use only services that you trust and that offer adequate 
security and protection against harmful software.
Basic steps for accessing and using services
1. Save the service settings that are required to access the service that 
you want to use. See Setting up the phone for a service on page 93.
2. Make a connection to the given service. See Making a connection to 
a service on page 94.
3. Start browsing the pages of the service. See Browsing the pages of a 
service on page 94.
4. Once you are finished browsing, end the connection to the service. 
See Disconnect from a service on page 95.
Setting up the phone for a service
Your phone may have stored some service settings. Additional settings 
may be received as a configuration message from the service provider 
that offers the service that you want to use. To receive the service 
settings as a configuration message, see Configuration settings service 
on page 13 and Configuration settings on page 70.
For more information and for the appropriate settings, contact your 
service provider.

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Making a connection to a service
Make sure that the service settings of the service you want to use are 
activated. To activate the settings, press Menu, and select Web, Settings 
and Configuration settings. Select Configuration and select the 
configuration set you want to activate.
Make a connection to the service. There are several ways to connect:
• Open the start page, for example, the home page of the service 
provider: press Menu, and select Web and Home, or in standby mode 
press and hold  .
• Select a bookmark of the service: press Menu, and select Web, 
Bookmarks, and select a bookmark. If the bookmark does not work 
with the current active service settings, activate another set of 
service settings and try again.
• Select the last URL: press Menu, and select Web, Last web addr..
• Key in the address of the service: press Menu, and select Web and 
then Go to address. Key in the address of the service and press OK.
Browsing the pages of a service
After you have made a connection to the service, you can start browsing 
its pages. The function of the phone keys may vary in different services. 
Follow the text guides on the phone display. For more information, 
contact your service provider.
Note that if GPRS is selected as the data bearer, the indicator   is 
shown on the top left of the display during browsing. If you receive a call 
or a text message, or make a call during an (E)GPRS connection, the 
indicator   will be shown on the top left of the display to indicate that 
the (E)GPRS connection is suspended (on hold). After a call, for example, 
the phone tries to reconnect the (E)GPRS connection.
Using the phone keys while browsing
• Use the joystick to browse through the page.
• To select a highlighted item, press  , or press Options to select the 
option for opening the link.

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• To enter letters and numbers, press the keys   -   and to 
enter special characters, press the key  .
Options while browsing
Press Options and the following options may be available. The service 
provider may also offer other options. Select Shortcuts, Home, Add 
bookmark, Bookmarks, History, Page options, Download links, Save to 
folder, Other options, Reload, Quit.
A cache is a memory location that is used to store data temporarily. If 
you have tried to access or have accessed confidential information 
requiring passwords, empty the cache after each use. The information or 
services you have accessed is stored in the cache. To empty the cache, 
see Cache memory on page 98.
Direct calling
The browser supports functions that you can access while browsing. You 
can make a voice call, send DTMF tones while a voice call is in progress, 
and save a name and a phone number from a page.
Disconnect from a service
To quit browsing and to end the connection, press Options and select 
Quit. When Quit browsing? is shown, press Yes.
Alternatively, press   twice, or press and hold 
Appearance settings of the browser
While browsing, press Options and select Other options and Appear. 
settings, or in standby mode, press Menu, and select Web, Settings and 
Appearance settings. Select
•Text wrapping. Select On and the text continues on the next line. If 
you select Off, the text will be abbreviated.
•Select Font size and choose a size.
•Show images. Select No and any pictures appearing on the page are 
not shown.

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•Alerts and select Alert for unsecure connection and Yes to set the 
phone to alert when a secure connection changes to an insecure one 
during browsing. Select Alert for unsecure items and Yes to set the 
phone to alert when a secure page contains an insecure item. Note 
that these alerts do not guarantee a secure connection. For more 
information, see Browser security on page 98.
•Character encoding to select the character set that the phone uses 
for showing browser pages that do not include that information or to 
select whether to always use UTF-8 encoding when sending a Web 
address to a compatible phone.
Cookies
A cookie is data that a site saves in your phone’s browser cache memory. 
The data can be, for example, your user information or your browsing 
preferences. Cookies will be saved until you clear the cache memory, see 
Cache memory on page 98.
While browsing, press Options and select Other options, Security and 
Cookie settings, or in standby mode, press Menu, and select Web, 
Settings, Security settings and Cookies. Select Allow or Reject to allow 
the phone to or prevent the phone from receiving cookies.
Bookmarks
You can save page addresses as bookmarks in the phone’s memory.
1. While browsing, press Options and select Bookmarks,
or in standby mode, press Menu, and select Web and Bookmarks.
2. Scroll to the bookmark that you want to use and press Select to 
make a connection to the page associated with the bookmark.
Or select Options to view the title and the address of the selected 
bookmark, edit or delete the selected bookmark, or send it directly to 
another phone as a bookmark, or as a text message, or create a new 
bookmark.
Your device may have some bookmarks loaded for sites not affiliated to Nokia. 
Nokia does not warrant or endorse these sites. If you choose to access them, you 

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should take the same precautions, for security or content, as you would with any 
Internet site.
Receiving a bookmark
When you have received a bookmark (sent as a bookmark) 1 bookmark 
received is displayed. Press Show to view the bookmark. To save the 
bookmark, press Save, or press Options and select View to see the 
details or Delete to discard it.
Downloading
To download more tones, graphics, games, videos, themes or 
applications to your phone (network service), press Menu, and select 
Web and Download links. Select Tone downloads, Graphic downloads, 
Game downloads, Video downloads, Theme downloads or App. 
downloads.
Important: Only install and use applications and other software from 
sources that offer adequate security and protection against harmful 
software.
For the availability of different services, pricing and tariffs, contact your 
network operator and/or service provider. 
Service inbox
The phone is able to receive service messages (pushed messages) sent by 
your service provider (network service). Service messages are 
notifications of, for example, news headlines, and they may contain a 
text message or an address of a service.
To access the Service inbox in standby mode, when you have received a 
service message, press Show. If you press Exit the message is moved to 
the Service inbox. To access the Service inbox later, press Menu, and 
select Web and Service inbox.
To access the Service inbox while browsing, press Options and select 
Other options and Service inbox. Scroll to the message that you want, 
press Retrieve to activate the browser and download the marked 
content or press Options and select Details to display detailed 
information on the service notification, or select Delete to delete it.

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Service inbox settings
Press Menu, and select Web, Settings and Service inbox settings. Select 
Service messages and On (or Off) to set the phone to receive (or not to 
receive) service messages. 
Select Message filter and On to set the phone to receive service 
messages only from content authors approved by the service provider. 
To view the list of the approved content authors, select Trusted 
channels.
Select Automatic connection. If you have set the phone to receive 
service messages and select On, the phone will automatically activate 
the browser from standby mode when the phone has received a service 
message. If you select Off, the phone will activate the browser only after 
you have selected Retrieve when the phone has received a service 
message.
Cache memory
The information or services that you have accessed are stored in the 
cache of your phone. A cache is a buffer memory, which is used to store 
data temporarily. To empty the cache while browsing, press Options and 
select Other options and Clear the cache, or in standby mode, press 
Menu, and select Web, and Clear the cache.
Browser security
Security features may be required for some services, such as banking 
services or online shopping. For such connections you need security 
certificates and possibly a security module which may be available on 
your SIM card. For more information, contact your service provider.
Security module
The security module can contain certificates as well as private and 
public keys. The purpose of the security module is to improve security 
services for applications requiring browser connection, and it allows you 
to use a digital signature. The certificates are saved in the security 
module by the service provider.

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Press Menu and select Web, Settings, Security settings and Security 
module settings. Select from following options:
•Security module details to show the security module title, its status, 
manufacturer and serial number.
•Module PIN request to set the phone to request the module PIN when 
using services provided by the security module. Key in the code and 
select On. To disable the module PIN request, select Off.
•Change module PIN to change the module PIN, if allowed by the 
security module. Enter the current module PIN code, then enter the 
new code twice.
•Change signing PIN. Select the signing PIN that you want to change. 
Enter the current PIN code, then enter the new code twice.
See also Access codes on page 11.
Certificates
There are three kinds of certificates: server certificates, authority 
certificates and user certificates.
• The phone uses a server certificate to create a connection with 
improved security to the content server. The phone receives the 
server certificate from the service provider before the connection is 
established and its validity is checked using the authority certificates 
saved in the phone. Server certificates are not saved.
The security indicator   is displayed during a connection if the data 
transmission between the phone and the content server is encrypted.
The security icon does not indicate that the data transmission 
between the gateway and the content server (or place where the 
requested resource is stored) is secure. The service provider secures 
the data transmission between the gateway and the content server.
• Authority certificates are used by some services, such as banking 
services, for checking the validity of other certificates. Authority 
certificates can either be saved in the security module by the service 
provider, or they can be downloaded from the network, if the service 
supports the use of authority certificates.

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• User certificates are issued to users by a Certifying Authority. User 
certificates are required, for example, to create a digital signature 
and they associate the user with a specific private key in a security 
module.
Important: Note that even if the use of certificates makes the risks 
involved in remote connections and software installation considerably 
smaller, they must be used correctly in order to benefit from increased 
security. The existence of a certificate does not offer any protection by 
itself; the certificate manager must contain correct, authentic, or 
trusted certificates for increased security to be available. Certificates 
have a restricted lifetime. If Expired certificate or Certificate not valid 
yet is shown even if the certificate should be valid, check that the 
current date and time in your device are correct.
Before changing any certificate settings, you must make sure that you 
really trust the owner of the certificate and that the certificate really 
belongs to the listed owner.
Digital signature
You can make digital signatures with your phone if your SIM card has a 
security module. The signature can be traced back to you via the private 
key on the security module and the user certificate that was used to 
perform the signature. Using the digital signature can be the same as 
signing your name to a paper bill, contract or other document. 
To make a digital signature, select a link on a page, for example, the title 
of the book that you want to buy and its price. The text to sign (possibly 
including amount, date, etc.) will be shown.
Check that the header text is Read and that the digital signature icon 
 is shown.
Note: If the digital signature icon does not appear, there is a 
security breach, and you should not enter any personal data 
such as your signing PIN.
To sign the text, read all of the text first and select Sign.
The text may not fit within a single screen. Make sure to scroll through 
and read all of the text before signing.
Select the user certificate you want to use. Key in the signing PIN (see 
General information on page 10) and press OK. The digital signature 

Menu functions
101
icon will disappear, and the service may display a confirmation of your 
purchase.
■SIM services
In addition to the functions available on the phone, 
your SIM card may provide additional services that 
you can access in this menu which is shown only if it 
is supported by your SIM card. The name and contents of the menu 
depend on the SIM card.
For availability, rates and information on using SIM services, contact 
your SIM card vendor, network operator, service provider or other 
vendor.
Depending on the operator you can set the phone to show you the 
confirmation messages sent between your phone and the network when 
you are using the SIM services by selecting the option Yes within the 
menu Confirm SIM service actions, in Phone settings.
Note that accessing these services may involve sending messages or 
making a phone call for which you may be charged.

PC Connectivity
102
6. PC Connectivity
You can send and receive e-mail, and access the Internet when your 
phone is connected to a compatible PC via an IR connection or a data 
cable connection. You can use your phone with a variety of PC 
connectivity and data communications applications. With PC Suite you 
can, for example, synchronise contacts, calendar and notes between 
your phone and the compatible PC or a remote Internet server (network 
service).
You may find more information and downloadable files, for example PC 
suite, in the support area on the Nokia website, www.nokia.com.
■PC Suite
PC Suite contains the following applications (in alphabetical order):
•HTML Help to support the application usage.
Nokia 6020 data modem drivers enable you to use your phone as a 
modem.
•Nokia Application Installer to install J2ME Java applications from a 
compatible PC to the phone, for example games and dictionaries.
•Nokia Connection Manager to select the connection type between 
the PC and phone.
•Nokia Contacts Editor to edit contacts in your phone.
•Nokia Content Copier to back up and restore personal data between 
your phone and a compatible PC. Supports also content transfer to 
another compatible Nokia phone.
•Nokia Image Converter to make images in supported formats usable 
for multimedia messages or wallpaper and to transfer them to your 
phone.
•Nokia Modem Options contains settings for HSCSD and GPRS 
connections.

PC Connectivity
103
•Nokia Multimedia Player to for playing sounds, images, videos and 
multimedia messages on the PC. Multimedia Player allows you to 
view multimedia received on your phone or via e-mail.
•Nokia PC Sync to synchronise contacts, calendar and to-do notes 
between your phone and a compatible PC.
•Nokia Phone Browser to view the contents of the Gallery folder of 
your phone on a compatible PC. You can browse picture and audio 
files and also modify files in the phone’s memory and transfer files 
between your phone and PC.
•Nokia Phone Editor to send text messages and edit the contacts in 
your phone.
•Nokia Settings Manager to edit and send your browser bookmarks 
or update the connection sets to your phone. 
•Nokia Sound Converter to optimise polyphonic ringing tones in 
supported formats to be compatible with your phone and to transfer 
them to your phone.
•Nokia Text Message Editor to read, write and send SMS directly 
from a PC.
Copyright protections may prevent some images, ringing tones, and other 
content from being copied, modified, transferred or forwarded.
(E)GPRS, HSCSD and CSD
With your phone you can use the (E)GPRS (Enhanced GPRS), GPRS 
(General Packet Radio Service), HSCSD (High Speed Circuit Switched 
Data) and CSD (Circuit Switched Data, GSM data) data services.
For availability and subscription to data services, contact your network 
operator or service provider.
Note that the use of HSCSD services consumes the phone’s battery 
faster than normal voice or data calls. You may need to connect the 
phone to a charger for the duration of the data transfer.
See (E)GPRS modem settings on page 69.
PC Connectivity
104
■Using data communication applications
For information on using a data communication application, refer to the 
documentation provided with it.
Note that making or answering phone calls during a computer 
connection is not recommended as it might disrupt the operation.
For better performance during data calls, place the phone on a 
stationary surface with the keypad facing downward. Do not move the 
phone by holding it in your hand during a data call.

Battery information
105
7. Battery information
■Charging and Discharging
Your device is powered by a rechargeable battery. The full performance of a new 
battery is achieved only after two or three complete charge and discharge cycles. 
The battery can be charged and discharged hundreds of times but it will 
eventually wear out. When the talk and standby times are noticeably shorter 
than normal, buy a new battery. Use only Nokia approved batteries, and recharge 
your battery only with Nokia approved chargers designated for this device.
Unplug the charger from the electrical plug and the device when not in use. Do 
not leave the battery connected to a charger. Overcharging may shorten its 
lifetime. If left unused, a fully charged battery will lose its charge over time. 
Temperature extremes can affect the ability of your battery to charge.
Use the battery only for its intended purpose. Never use any charger or battery 
that is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a 
metallic object such as a coin, clip, or pen causes direct connection of the 
positive (+) and negative (-) terminals of the battery. (These look like metal strips 
on the battery.) This might happen, for example, when you carry a spare battery 
in your pocket or purse. Short-circuiting the terminals may damage the battery 
or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or 
winter conditions, will reduce the capacity and lifetime of the battery. Always try 
to keep the battery between 15°C and 25°C (59°F and 77°F). A device with a hot 
or cold battery may not work temporarily, even when the battery is fully charged. 
Battery performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire! Dispose of batteries according to local 
regulations. Please recycle when possible. Do not dispose as household waste.

Technical Information
106
8. Technical Information
Weight 90 grams (3.2 ounces) incl. BL-5B battery
Battery 760 mAh Li-Ion Battery
Networks Wireless networks GSM 900, 
1800 and 1900
Size  Volume:   4.6 cubic inches (76 ccm)
Length:  4.6 in (106 mm)
Width:  1.7 in (44 mm)
Thickness:  0.8 in (20 mm)
Frequency range (Rx) GSM 900: 925 - 960 MHz
GSM1800: 1805 - 1865 MHz
GSM1900: 1930 - 1990 MHz
Frequency range (Tx) GSM 900: 880 - 915 MHz
GSM 1800: 1710 - 1785 MHz
GSM1900: 1850 - 1910 MHz
Tx output power 2 W (max)
Battery voltage 3.7 V DC
Number of channels 299
Memory size 16 MB flash memory
3 MB RAM
Operating temperature 59 °F to 77 °F
(15 °C to 25 °C)

CARE AND MAINTENANCE
107
CARE AND MAINTENANCE
Your device is a product of superior design and craftsmanship and should be 
treated with care. The suggestions below will help you protect your warranty 
coverage.
• Keep the device dry. Precipitation, humidity and all types of liquids or 
moisture can contain minerals that will corrode electronic circuits. If your 
device does get wet, remove the battery and allow the device to dry 
completely before replacing it.
• Do not use or store the device in dusty, dirty areas. Its moving parts and 
electronic components can be damaged.
• Do not store the device in hot areas. High temperatures can shorten the life of 
electronic devices, damage batteries, and warp or melt certain plastics.
• Do not store the device in cold areas. When the device returns to its normal 
temperature, moisture can form inside the device and damage electronic 
circuit boards.
• Do not attempt to open the device other than as instructed in this guide.
• Do not drop, knock, or shake the device. Rough handling can break internal 
circuit boards and fine mechanics.
• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean 
the device.
• Do not paint the device. Paint can clog the moving parts and prevent proper 
operation.
• Use a soft, clean, dry cloth to clean any lenses (such as camera, proximity 
sensor and light sensor lenses).
• Use only the supplied or an approved replacement antenna. Unauthorised 
antennas, modifications, or attachments could damage the device and may 
violate regulations governing radio devices.
• Use chargers indoors.
• Always create a backup of data you want to keep (such as contacts and 
calendar notes) before sending your device to a service facility.
All of the above suggestions apply equally to your device, battery, charger, or any 
enhancement. If any device is not working properly, take it to the nearest 
authorized service facility for service.

ADDITIONAL SAFETY INFORMATION
108
ADDITIONAL SAFETY INFORMATION
Your device and its enhancements may contain small parts. Keep them out of the 
reach of small children.
■Traffic Safety
Do not use a hand-held telephone while driving a vehicle. Always secure the 
phone in its holder; do not place the phone on the passenger seat or where it can 
break loose in a collision or sudden stop.
Remember road safety always comes first!
■Operating environment
Remember to follow any special regulations in force in any area and always 
switch off your device when its use is prohibited or when it may cause 
interference or danger. Use the device only in its normal operating positions. This 
device meets RF exposure guidelines when used either in the normal use position 
against the ear or when positioned at least 7/8 inch (2.2 cm) away from the body. 
When a carry case, belt clip or holder is used for body-worn operation, it should 
not contain metal and should position the device the above-stated distance from 
your body.
Parts of the device are magnetic. Metallic materials may be attracted to the 
device, and persons with a hearing aid should not hold the device to the ear with 
the hearing aid. Always secure the device in its holder, because metallic materials 
may be attracted by the earpiece. Do not place credit cards or other magnetic 
storage media near the device, because information stored on them may be 
erased.
In order to transmit data files or messages, this device requires a good quality 
connection to the network. In some cases, transmission of data files or messages 
may be delayed until such a connection is available. Ensure the above separation 
distance instructions are followed until the transmission is completed.
■Medical devices
Operation of any radio transmitting equipment, including wireless phones, may 
interfere with the functionality of inadequately protected medical devices. 
Consult a physician or the manufacturer of the medical device to determine if 
they are adequately shielded from external RF energy or if you have any 
questions. Switch off your device in health care facilities when any regulations 
ADDITIONAL SAFETY INFORMATION
109
posted in these areas instruct you to do so. Hospitals or health care facilities may 
be using equipment that could be sensitive to external RF energy.
Pacemakers
Pacemaker manufacturers recommend that a minimum separation of 6 in. (15.3 
cm) be maintained between a wireless phone and a pacemaker to avoid potential 
interference with the pacemaker. These recommendations are consistent with 
the independent research by and recommendations of Wireless Technology 
Research. Persons with pacemakers should:
• always keep the device more than 6 in. (15.3 cm) from their pacemaker when 
the device is switched on;
• not carry the device in a breast pocket; and 
• hold the device to the ear opposite the pacemaker to minimise the potential 
for interference.
If you have any reason to suspect that interference is taking place, switch off 
your device immediately.
Hearing aids
Some digital wireless devices may interfere with some hearing aids. If 
interference occurs, consult your service provider.
■Vehicles
RF signals may affect improperly installed or inadequately shielded electronic 
systems in motor vehicles such as electronic fuel injection systems, electronic 
antiskid (antilock) braking systems, electronic speed control systems, air bag 
systems. For more information, check with the manufacturer or its representative 
of your vehicle or any equipment that has been added.
Only qualified personnel should service the device, or install the device in a 
vehicle. Faulty installation or service may be dangerous and may invalidate any 
warranty that may apply to the device. Check regularly that all wireless device 
equipment in your vehicle is mounted and operating properly. Do not store or 
carry flammable liquids, gases, or explosive materials in the same compartment 
as the device, its parts, or enhancements. For vehicles equipped with an air bag, 
remember that air bags inflate with great force. Do not place objects, including 
installed or portable wireless equipment in the area over the air bag or in the air 
bag deployment area. If in-vehicle wireless equipment is improperly installed and 
the air bag inflates, serious injury could result.

ADDITIONAL SAFETY INFORMATION
110
■Aircrafts
Using your device while flying may be prohibited. Switch off your device before 
boarding an aircraft. The use of wireless teledevices in an aircraft may be 
dangerous to the operation of the aircraft, disrupt the wireless telephone 
network, and may be illegal.
■Potentially explosive environments
Switch off your device when in any area with a potentially explosive atmosphere 
and obey all signs and instructions. Potentially explosive atmospheres include 
areas where you would normally be advised to turn off your vehicle engine. 
Sparks in such areas could cause an explosion or fire resulting in bodily injury or 
even death. Switch off the device at refuelling points such as near gas pumps at 
service stations. Observe restrictions on the use of radio equipment in fuel 
depots, storage, and distribution areas, chemical plants or where blasting 
operations are in progress. Areas with a potentially explosive atmosphere are 
often but not always clearly marked. They include below deck on boats, chemical 
transfer or storage facilities, vehicles using liquefied petroleum gas (such as 
propane or butane), and areas where the air contains chemicals or particles such 
as grain, dust or metal powders.
■Emergency calls
Important:
Wireless phones, including this device, operate using radio signals, 
wireless networks, landline networks, and user-programmed functions. 
Because of this, connections in all conditions cannot be guaranteed. 
You should never rely solely on any wireless device for essential 
communications like medical emergencies.
To make an emergency call:
1. If the device is not on, switch it on. Check for adequate signal strength. 
Some networks may require that a valid SIM card is properly inserted in the 
device.
2. Press   as many times as needed to clear the display and ready the device 
for calls. 
3. Key in the official emergency number for your present location. Emergency 
numbers vary by location.
4. Press the   key.
ADDITIONAL SAFETY INFORMATION
111
If certain features are in use, you may first need to turn those features off before 
you can make an emergency call. If the device is in offline or flight mode you 
must change the profile to activate the phone function before you can make an 
emergency call. Consult this guide or your service provider for more information.
When making an emergency call, give all the necessary information as accurately 
as possible. Your wireless device may be the only means of communication at the 
scene of an accident. Do not end the call until given permission to do so.
■Certification information (SAR)
THIS DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO 
RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed and 
manufactured not to exceed the limits for exposure to radio frequency (RF) 
energy adopted by the governments of the USA through the Federal 
Communications Commission (FCC) and Canada through Industry Canada (IC). 
These limits establish permitted levels of RF energy for the general population. 
The guidelines are based on standards that were developed by independent 
scientific organizations through periodic and thorough evaluation of scientific 
studies. The standards include a substantial safety margin designed to assure the 
safety of all persons, regardless of age and health.
The exposure guidelines for mobile devices employ a unit of measurement known 
as the Specific Absorption Rate or SAR. The SAR limit adopted by the USA and 
Canada is 1.6 watts/ kilogram (W/kg) averaged over one gram of tissue. The limit 
incorporates a substantial margin of safety to give additional protection for the 
public and to account for any variations in measurements. Tests for SAR are 
conducted using standard operating positions with the device transmitting at its 
highest certified power level in all tested frequency bands. The actual SAR level 
of an operating device can be well below the maximum value because the device 
is designed to use only the power required to reach the network. That amount 
changes depending on a number of factors such as how close you are to a 
network base station.
The highest SAR value reported to the FCC and IC for this device type when tested 
for use at the ear is 0.54 W/kg, and when properly worn on the body is 0.58 W/kg. 
SAR information on file with the FCC can be found under the Display Grant 
section of http://www.fcc.gov/oet/fccid after searching on FCC ID PPIRM-30. 
SAR values reported in other countries may vary depending on differences in 
reporting and testing requirements and the network band. Additional SAR 
information may be provided under product information at http://
www.nokia.com.

APPENDIX
112
APPENDIX
■A message from the CTIA
© 2001 Cellular Telecommunications & Internet Association. All Rights 
Reserved. 1250 Connecticut Avenue, NW Suite 800, Washington, DC 
20036. Phone: (202) 785-0081
Safety is the most important call you will ever make.
A Guide to Safe and Responsible Wireless Phone Use
Tens of millions of people in the U.S. today take advantage of the unique 
combination of convenience, safety and value delivered by the wireless 
telephone. Quite simply, the wireless phone gives people the powerful 
ability to communicate by voice--almost anywhere, anytime--with the 
boss, with a client, with the kids, with emergency personnel or even with 
the police. Each year, Americans make billions of calls from their 
wireless phones, and the numbers are rapidly growing.
But an important responsibility accompanies those benefits, one that 
every wireless phone user must uphold. When driving a car, driving is 
your first responsibility. A wireless phone can be an invaluable tool, but 
good judgment must be exercised at all times while driving a motor 
vehicle--whether on the phone or not.
The basic lessons are ones we all learned as teenagers. Driving requires 
alertness, caution and courtesy. It requires a heavy dose of basic 
common sense---keep your head up, keep your eyes on the road, check 
your mirrors frequently and watch out for other drivers. It requires 
obeying all traffic signs and signals and staying within the speed limit. It 
means using seatbelts and requiring other passengers to do the same.
But with wireless phone use, driving safely means a little more. This 
brochure is a call to wireless phone users everywhere to make safety 
their first priority when behind the wheel of a car. Wireless 
telecommunications is keeping us in touch, simplifying our lives, 
protecting us in emergencies and providing opportunities to help others 
in need.
APPENDIX
113
When it comes to the use of wireless phones, safety is your most 
important call.
Wireless phone "Safety Tips"
1. Get to know your wireless phone and its features such as speed dial 
and redial. Carefully read your instruction manual and learn to take 
advantage of valuable features most phones offer, including 
automatic redial and memory. Also, work to memorize the phone 
keypad so you can use the speed dial function without taking your 
attention off the road.
2. When available, use a hands free device. A number of hands free 
wireless phone accessories are readily available today. Whether you 
choose an installed mounted device for your wireless phone or a 
speaker phone accessory, take advantage of these devices if available 
to you.
3. Position your wireless phone within easy reach. Make sure you place 
your wireless phone within easy reach and where you can grab it 
without removing your eyes from the road. If you get an incoming 
call at an inconvenient time, if possible, let your voice mail answer it 
for you.
4. .Suspend conversations during hazardous driving conditions or 
situations. Let the person you are speaking with know you are 
driving; if necessary, suspend the call in heavy traffic or hazardous 
weather conditions. Rain, sleet, snow and ice can be hazardous, but 
so is heavy traffic. As a driver, your first responsibility is to pay 
attention to the road.
5. Do not take notes or look up phone numbers while driving. If you are 
reading an address book or business card, or writing a “to do” list 
while driving a car, you are not watching where you are going. It’s 
common sense. Don’t get caught in a dangerous situation because 
you are reading or writing and not paying attention to the road or 
nearby vehicles.
6. Dial sensibly and assess the traffic; if possible, place calls when you 
are not moving or before pulling into traffic. Try to plan your calls 
before you begin your trip or attempt to coincide your calls with 
APPENDIX
114
times you may be stopped at a stop sign, red light or otherwise 
stationary. But if you need to dial while driving, follow this simple 
tip--dial only a few numbers, check the road and your mirrors, then 
continue.
7. Do not engage in stressful or emotional conversations that may be 
distracting. Stressful or emotional conversations and driving do not 
mix--they are distracting and even dangerous when you are behind 
the wheel of a car. Make people you are talking with aware you are 
driving and if necessary, suspend conversations which have the 
potential to divert your attention from the road.
8. Use your wireless phone to help others in emergencies. Your wireless 
phone provides you a perfect opportunity to be a “Good Samaritan” 
in your community. If you see an auto accident, crime in progress or 
other serious emergency where lives are in danger, call 9-1-1 or 
other local emergency number, as you would want others to do for 
you.
9. Use your wireless phone to call for help. Your wireless phone is one of 
the greatest tools you can own to protect yourself and your family in 
dangerous situations--with your phone at your side, help is only 
three numbers away. Dial 9-1-1 or other local emergency number in 
the case of fire, traffic accident, road hazard or medical emergency. 
Remember, it is a free call on your wireless phone!
10.Use your wireless phone to help others in emergencies. Your wireless 
phone provides you a perfect opportunity to be a “Good Samaritan” 
in your community. If you see an auto accident, crime in progress or 
other serious emergency where lives are in danger, call 9-1-1 or 
other local emergency number, as you would want others to do for 
you.
11.Call roadside assistance or a special wireless non-emergency 
assistance number when necessary. Certain situations you encounter 
while driving may require attention, but are not urgent enough to 
merit a call for emergency services. But you still can use your 
wireless phone to lend a hand. If you see a broken-down vehicle 
posing no serious hazard, a broken traffic signal, a minor traffic 
accident where no one appears injured or a vehicle you know to be 
APPENDIX
115
stolen, call roadside assistance or other special non-emergency 
wireless number.
Careless, distracted individuals and people driving irresponsibly 
represent a hazard to everyone on the road. Since 1984, the Cellular 
Telecommunications Industry Association and the wireless industry 
have conducted educational outreach to inform wireless phone users of 
their responsibilities as safe drivers and good citizens. As we approach a 
new century, more and more of us will take advantage of the benefits of 
wireless telephones. And, as we take to the roads, we all have a 
responsibility to drive safely.
The wireless industry reminds you to use your phone safely when 
driving.
For more information, please call 1-888-901-SAFE.
For updates: http://www.wow-com.com/consumer/issues/driving/
articles.cfm?ID=85
■A message from the U.S. Food and Drug Administration to 
all users of mobile phones
© July 18, 2001 For updates: http://www.fda.gov/cdrh/phones. 
Consumer Update on Wireless Phones
U.S. Food and Drug Administration
1. Do wireless phones pose a health hazard?
The available scientific evidence does not show that any health 
problems are associated with using wireless phones. There is no proof, 
however, that wireless phones are absolutely safe. Wireless phones emit 
low levels of radiofrequency energy (RF) in the microwave range while 
being used. They also emit very low levels of RF when in the stand-by 
mode. Whereas high levels of RF can produce health effects (by heating 
tissue), exposure to low level RF that does not produce heating effects 
causes no known adverse health effects. Many studies of low level RF 
exposures have not found any biological effects. Some studies have 
suggested that some biological effects may occur, but such findings 
have not been confirmed by additional research. In some cases, other 
APPENDIX
116
researchers have had difficulty in reproducing those studies, or in 
determining the reasons for inconsistent results.
2. What is FDA's role concerning the safety of wireless phones?
• Support needed research into possible biological effects of RF of the 
type emitted by wireless phones;
• Design wireless phones in a way that minimizes any RF exposure to 
the user that is not necessary for device function; and
Under the law, FDA does not review the safety of radiation-emitting 
consumer products such as wireless phones before they can be sold, as it 
does with new drugs or medical devices. However, the agency has 
authority to take action if wireless phones are shown to emit 
radiofrequency energy (RF) at a level that is hazardous to the user. In 
such a case, FDA could require the manufacturers of wireless phones to 
notify users of the health hazard and to repair, replace or recall the 
phones so that the hazard no longer exists.
FDA belongs to an interagency working group of the federal agencies 
that have responsibility for different aspects of RF safety to ensure 
coordinated efforts at the federal level. The following agencies belong 
to this working group:
• • National Institute for Occupational Safety and Health
• • Environmental Protection Agency
• • Federal Communications Commission
• • Occupational Safety and Health Administration
• • National Telecommunications and Information Administration
The National Institutes of Health participates in some interagency 
working group activities, as well.
FDA shares regulatory responsibilities for wireless phones with the 
Federal Communications Commission (FCC). All phones that are sold in 
the United States must comply with FCC safety guidelines that limit RF 
exposure. FCC relies on FDA and other health agencies for safety 
questions about wireless phones.
FCC also regulates the base stations that the wireless phone networks 
rely upon. While these base stations operate at higher power than do 
APPENDIX
117
the wireless phones themselves, the RF exposures that people get from 
these base stations are typically thousands of times lower than those 
they can get from wireless phones. Base stations are thus not the 
subject of the safety questions discussed in this document.
3. What kinds of phones are the subject of this update?
The term wireless phone refers here to hand-held wireless phones with 
built-in antennas, often called cell mobile or PCS phones. These types of 
wireless phones can expose the user to measurable radiofrequency 
energy (RF) because of the short distance between the phone and the 
user’s head. These RF exposures are limited by Federal Communications 
Commission safety guidelines that were developed with the advice of 
FDA and other federal health and safety agencies. When the phone is 
located at greater distances from the user, the exposure to RF is 
drastically lower because a person's RF exposure decreases rapidly with 
increasing distance from the source. The so-called cordless phones; 
which have a base unit connected to the telephone wiring in a house, 
typically operate at far lower power levels, and thus produce RF 
exposures far below the FCC safety limits.
4. What are the results of the research done already?
The research done thus far has produced conflicting results, and many 
studies have suffered from flaws in their research methods. Animal 
experiments investigating the effects of radiofrequency energy (RF) 
exposures characteristic of wireless phones have yielded conflicting 
results that often cannot be repeated in other laboratories. A few animal 
studies, however, have suggested that low levels of RF could accelerate 
the development of cancer in laboratory animals. However, many of the 
studies that showed increased tumor development used animals that 
had been genetically engineered or treated with cancer-causing 
chemicals so as to be pre-disposed to develop cancer in the absence of 
RF exposure. Other studies exposed the animals to RF for up to 22 hours 
per day. These conditions are not similar to the conditions under which 
people use wireless phones, so we don’t know with certainty what the 
results of such studies mean for human health.
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118
5. What research is needed to decide whether RF exposure from 
wireless phones poses a health risk?
A combination of laboratory studies and epidemiological studies of 
people actually using wireless phones would provide some of the data 
that are needed. Lifetime animal exposure studies could be completed in 
a few years. However, very large numbers of animals would be needed to 
provide reliable proof of a cancer promoting effect if one exists. 
Epidemiological studies can provide data that is directly applicable to 
human populations, but 10 or more years follow-up may be needed to 
provide answers about some health effects, such as cancer. This is 
because the interval between the time of exposure to a cancer-causing 
agent and the time tumors develop - if they do - may be many, many 
years. The interpretation of epidemiological studies is hampered by 
difficulties in measuring actual RF exposure during day-to-day use of 
wireless phones. Many factors affect this measurement, such as the 
angle at which the phone is held, or which model of phone is used.
6. What is FDA doing to find out more about the possible health 
effects of wireless phone RF?
FDA is working with the U.S. National Toxicology Program and with 
groups of investigators around the world to ensure that high priority 
animal studies are conducted to address important questions about the 
effects of exposure to radiofrequency energy (RF).
FDA has been a leading participant in the World Health Organization 
International Electromagnetic Fields (EMF) Project since its inception in 
1996. An influential result of this work has been the development of a 
detailed agenda of research needs that has driven the establishment of 
new research programs around the world. The Project has also helped 
develop a series of public information documents on EMF issues.
FDA and the Cellular Telecommunications & Internet Association (CTIA) 
have a formal Cooperative Research and Development Agreement 
(CRADA) to do research on wireless phone safety. FDA provides the 
scientific oversight, obtaining input from experts in government, 
industry, and academic organizations. CTIAfunded research is 
conducted through contracts to independent investigators. The initial 
research will include both laboratory studies and studies of wireless 
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119
phone users. The CRADA will also include a broad assessment of 
additional research needs in the context of the latest research 
developments around the world.
7. How can I find out how much radiofrequency energy exposure I 
can get by using my wireless phone?
All phones sold in the United States must comply with Federal 
Communications Commission (FCC) guidelines that limit radiofrequency 
energy (RF) exposures. FCC established these guidelines in consultation 
with FDA and the other federal health and safety agencies. The FCC limit 
for RF exposure from wireless telephones is set at a Specific Absorption 
Rate (SAR) of 1.6 watts per kilogram (1.6 W/kg). The FCC limit is 
consistent with the safety standards developed by the Institute of 
Electrical and Electronic Engineering (IEEE) and the National Council on
Radiation Protection and Measurement. The exposure limit takes into 
consideration the body’s ability to remove heat from the tissues that 
absorb energy from the wireless phone and is set well below levels 
known to have effects. Manufacturers of wireless phones must report 
the RF exposure level for each model of phone to the FCC. The FCC 
website (http://www.fcc.gov/oet/rfsafety) gives directions for locating 
the FCC identification number on your phone so you can find your 
phone’s RF exposure level in the online listing.
8. What has FDA done to measure the radiofrequency energy coming 
from wireless phones?
The Institute of Electrical and Electronic Engineers (IEEE) is developing a 
technical standard for measuring the radiofrequency energy (RF) 
exposure from wireless phones and other wireless handsets with the 
participation and leadership of FDA scientists and engineers. The 
standard, Recommended Practice for Determining the Spatial-Peak 
Specific Absorption Rate (SAR) in the Human Body Due to Wireless 
Communications Devices: Experimental Techniques, sets forth the first 
consistent test methodology for measuring the rate at which RF is 
deposited in the heads of wireless phone users. The test method uses a 
tissue-simulating model of the human
head. Standardized SAR test methodology is expected to greatly 
improve the consistency of measurements made at different 
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laboratories on the same phone. SAR is the measurement of the amount 
of energy absorbed in tissue, either by the whole body or a small part of 
the body. It is measured in watts/kg (or milliwatts/g) of matter. This 
measurement is used to determine whether a wireless phone complies 
with safety guidelines.
9. What steps can I take to reduce my exposure to radiofrequency 
energy from my wireless phone?
If there is a risk from these products--and at this point we do not know 
that there is--it is probably very small. But if you are concerned about 
avoiding even potential risks, you can take a few simple steps to 
minimize your exposure to radiofrequency energy (RF). Since time is a 
key factor in how much exposure a person receives, reducing the 
amount of time spent using a wireless phone will reduce RF exposure.
If you must conduct extended conversations by wireless phone every 
day, you could place more distance between your body and the source of 
the RF, since the exposure level drops off dramatically with distance. For 
example, you could use a headset and carry the wireless phone away 
from your body or use a wireless phone connected to a remote antenna.
Again, the scientific data do not demonstrate that wireless phones are 
harmful. But if you are concerned about the RF exposure from these 
products, you can use measures like those described above to reduce 
your RF exposure from wireless phone use.
10. What about children using wireless phones?
The scientific evidence does not show a danger to users of wireless 
phones, including children and teenagers. If you want to take steps to 
lower exposure to radiofrequency energy (RF), the measures described 
above would apply to children and teenagers using wireless phones. 
Reducing the time of wireless phone use and increasing the distance 
between the user and the RF source will reduce RF exposure.Some 
groups sponsored by other national governments have advised that 
children be discouraged from using wireless phones at all. For example, 
the government in the United Kingdom distributed leaflets containing 
such a recommendation in December 2000. They noted that no evidence 
exists that using a wireless phone causes brain tumors or other ill 
effects. Their recommendation to limit wireless phone use by children 
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was strictly precautionary; it was not based on scientific evidence that 
any health hazard exists.
11. What about wireless phone interference with medical 
equipment?
Radiofrequency energy (RF) from wireless phones can interact with 
some electronic devices. For this reason, FDA helped develop a detailed 
test method to measure electromagnetic interference (EMI) of 
implanted cardiac pacemakers and defibrillators from wireless 
telephones. This test method is now part of a standard sponsored by the 
Association for the Advancement of Medical instrumentation (AAMI). 
The final draft, a joint effort by FDA, medical device manufacturers, and 
many other groups, was completed in late 2000. This standard will 
allows manufacturers to ensure that cardiac pacemakers and 
defibrillators are safe from wireless phone EMI. FDA has tested hearing 
aids for interference from handheld wireless phones and helped develop 
a voluntary standard sponsored by the Institute of Electrical and 
Electronic Engineers (IEEE). This standard specifies test methods and 
performance requirements for hearing aids and wireless phones so that 
no interference occurs when a person uses a compatible phone and a 
accompanied hearing aid at the same time. This standard was approved 
by the IEEE in 2000.
FDA continues to monitor the use of wireless phones for possible 
interactions with other medical devices. Should harmful interference be 
found to occur, FDA will conduct testing to assess the interference and 
work to resolve the problem.
12. Where can I find additional information?
For additional information, please refer to the following resources:
• FDA web page on wireless phones
http://www.fda.gov/cdrh/phones/index.html
• Federal Communications Commission (FCC) RF Safety Program
http://www.fcc.gov/oet/rfsafety
• International Commission on Non-Ionizing Radiation Protection
http://www.icnirp.de
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• World Health Organization (WHO) International EMF Project
http://www.who.int/emf
• National Radiological Protection Board (UK)
http://www.nrpb.org.uk/
July 18, 2001 
For updates: http://www.fda.gov/cdrh/phones