Microsoft RM-975 GSM/WCDMA/LTE cellular device w/BT, BLE, WLAN User Manual User Guide

Microsoft Mobile Oy GSM/WCDMA/LTE cellular device w/BT, BLE, WLAN User Guide

User Guide

Quick GuideNokia Lumia 6352014-05-06 Issue 1.0 (draft) EN RM-975
Psst...This guide isn't all there is...There's a user guide in your phone – it's always with you,available when needed. Check out videos, find answers toyour questions, and get helpful tips. On the start screen,swipe left, and tap Nokia Care. If you’re new to WindowsPhone, check out the section for new Windows Phoneusers.For the online user guide, even more info, andtroubleshooting help, go to www.nokia.com/support.Check out the videos at www.youtube.com/NokiaSupportVideos.For info on Microsoft Mobile Service terms and Privacypolicy, go to www.nokia.com/privacy.First start-upYour new phone comes with great features that areinstalled when you start your phone for the first time.Allow some minutes while your phone sets up.2
Quick GuideNokia Lumia 635ContentsSafety 4Keys and parts 6Get started 8Try out the touch screen 11Get the basics 12Take your friends with you 13Help and tips 14Feature-specific information 15Find your model number and serialnumber (IMEI) 15Product and safety information 153
SafetyRead these simple guidelines. Not following them may bedangerous or illegal. For further info, read the completeuser guide.SWITCH OFF IN RESTRICTED AREASSwitch the device off when mobile phone use isnot allowed or when it may cause interferenceor danger, for example, in aircraft, in hospitalsor near medical equipment, fuel, chemicals, or blastingareas. Obey all instructions in restricted areas.ROAD SAFETY COMES FIRSTObey all local laws. Always keep your hands freeto operate the vehicle while driving. Your firstconsideration while driving should be roadsafety.INTERFERENCEAll wireless devices may be susceptible tointerference, which could affect performance.QUALIFIED SERVICEOnly qualified personnel may install or repairthis product.BATTERIES, CHARGERS, AND OTHERACCESSORIESUse only batteries, chargers, and otheraccessories approved by Microsoft Mobile foruse with this device. Third-party chargers thatcomply with the IEC/EN 62684 standard, and that canconnect to your device micro USB connector, may becompatible. Do not connect incompatible products.KEEP YOUR DEVICE DRYYour device is not water-resistant. Keep it dry.GLASS PARTSThe device screen is made of glass. This glasscan break if the device is dropped on a hardsurface or receives a substantial impact. If the4
glass breaks, do not touch the glass parts of the device orattempt to remove the broken glass from the device. Stopusing the device until the glass is replaced by qualifiedservice personnel.PROTECT YOUR HEARINGTo prevent possible hearing damage, do notlisten at high volume levels for long periods.Exercise caution when holding your device nearyour ear while the loudspeaker is in use.SARThis device meets RF exposure guidelines whenused either in the normal use position againstthe ear or when positioned at least 5/8 inch (1.5centimetres) away from the body. The specificmaximum SAR values can be found in the CertificationInformation (SAR) section of this user guide. For moreinfo, go to www.sar-tick.com.When a carry case, belt clip or other form of device holderis used for body-worn operation, it should not containmetal and should provide at least the above-statedseparation distance from the body. Note that mobiledevices may be transmitting even if you are not making avoice call.5
Keys and parts1 Audio connector AHJ 3.5 mm2Earpiece3Volume keys4 Power/Lock key5Microphone6 Antenna area7Camera8 Loudspeaker9Micro-USB connectorSome of the accessories mentioned in this userguide, such as charger, headset, or data cable,may be sold separately.Avoid touching the antenna area while theantenna is in use. Contact with antennas affectsthe communication quality and may reducebattery life due to higher power level duringoperation.6
7
Get startedBefore you start using your phone, remove theback cover to insert the micro-SIM card (alsoknown as the mini-UICC card).Remove the back coverMake sure the phone is switched off.1. At the top corner of the phone, put your indexfinger in the seam between the screen frame andthe back cover. Do not use any sharp tools, asthey may damage the phone.2. Press the middle of the back cover, bend thecover open, and remove it.8
Insert the SIM and memory card1. If the battery is in, lift it out.2. Slide the micro-SIM card into the SIM slot withthe metal contact area down.3. If you have a memory card, slide the card intothe memory card slot.It is recommended that you use a fast microSDcard from a well-known manufacturer. Important: Your device uses a mini-UICC SIMcard, also known as a micro-SIM card. Use ofincompatible SIM cards, or use of SIM cardadapters, may damage the card or the device, andmay corrupt data stored on the card.9
Replace the battery and back cover1. Line up the battery contacts, and put thebattery in.2. Press the bottom edge of the back coveragainst the bottom edge of your phone, and snapthe cover into place.3. To switch your phone on, press and hold thepower key.Charge the batteryPlug a compatible charger into a wall outlet, andconnect the micro-USB end to your phone. Youcan also charge your phone from a computer witha USB cable.If the battery is completely discharged, it mayneed to charge for up to 20 minutes before youcan use your device. The charging indicator maynot be displayed in this time.10
Try out the touch screenTo use your phone, simply tap or tap and hold thetouch screen.SwipeTo, for example, open the action centre, place afinger at the top of the screen, and slide it down.Zoom in or outPlace 2 fingers on an item, such as a photo, andslide your fingers apart or together.Tap and hold to open a menuPlace your finger on an item, until the menuopens.11
Get the basicsMake a call1. Tap > , type in the phone number, and tapcall. To type in the + character, used forinternational calls, tap and hold 0.The + character only works from abroad. The +character may not work in all regions. In this case,enter the international access code directly.2. To end the call, tap end call.Lock the keys and screenPress the power key briefly.To unlock, press the power key, and drag the lockscreen up.Switch between views and appsTo switch between the start screen and the appsmenu, simply swipe left or right.To switch between open apps, press and hold, and choose the app you want. To close an app,tap .Personalise the start screenTo move a tile on the start screen, place yourfinger on the item for a second or two, and dragthe item to a new location.12
Take your friends with youGet in touch with your friends, family, andcolleagues. The People hub is the place to manageyour contact info.In your old phone, switch Bluetooth on, and makesure it’s visible to other devices.Transfer contacts1. To transfer contacts and text messages fromyour old phone, on the start screen, swipe left,and tap Transfer my Data.2. Follow the instructions shown, and tapcontinue.3. Switch Bluetooth on in your new phone, selectyour old phone from the list, and follow theinstructions shown on both phones.Not all phones may be compatible.Add a new contactTap People, swipe to contacts, and tap .Import contacts from a SIM cardTap People, swipe to contacts, and tap >settings > import from SIM.13
Help and tipsGet the most out of your phone while getting thebattery life you need.If you want to save battery power, you can:• Switch battery saver mode on• Close data connections, such as Bluetooth orwireless networks, when you're not using them• Set your phone to check for new mail or otherfeeds less frequently• Lower the screen brightness, and set the screento switch off after a shorter time• Mute unnecessary sounds, such as key tonesIf your phone freezesIf your phone isn't responding, press and hold thepower key for about 10 seconds. The phonevibrates and restarts. You can also take thebattery out for a few seconds. Put the batteryback in, and switch your phone on again. Nocontent, such as contacts or messages, isdeleted. If this doesn’t help, visitwww.nokia.com/support.14
Feature-specific informationUsing services or downloading content may cause the transfer oflarge amounts of data, which may result in data costs.Use only compatible memory cards approved for use with this device.Incompatible cards may damage the card and the device and corruptdata stored on the card.Characters with accents, other marks, or some language options, takemore space, and limit the number of characters that can be sent in asingle message.To access the Windows Phone software license terms, select Settings > about. Please read the terms. Please note that by usingthe software, you accept the terms. If you do not accept the terms,do not use the device or software. Instead contact Microsoft Mobileor the party from which you purchased the device to determine itsreturn policy.Find your model number and serialnumber (IMEI)If you need to contact Nokia Care or your service provider, you mayneed info, such as your phone's model number and serial number(IMEI). To see the info, on the start screen, swipe down from the topof the screen, and tap all settings > about > More information.You can also find the info on your phone label, which is located underthe back cover. Tip: To view your phone's IMEI number, dial *#06#.Product and safety informationNetwork services and costsYou can only use your device on the LTE 700 (17), 850 (5), 1700 (4),1900 (2), 2600 (7); WCDMA 850, 1700/2100, 1900, 2100; and GSM 850,900, 1800, 1900 MHz networks. You need a subscription with a serviceprovider.Using some features and downloading content require a networkconnection and may result in data costs. You may also need tosubscribe to some features. Important: 4G/LTE might not be supported by your networkservice provider or by the service provider you are using whentraveling. In these cases, you may not be able to make or receive calls,send or receive messages or use mobile data connections. To makesure your device works seamlessly when full 4G/LTE service is notavailable, it is recommended that you change the highest connection15
speed from 4G to 3G. To do this, swipe left on the start screen, andtap Settings > mobile+SIM. Switch Highest connection speed to3G.For more info, contact your network service provider.Make an emergency call1. Make sure the phone is switched on.2. Check for adequate signal strength.You may also need to do the following:• Put a SIM card in the device, if supported by your device.• Switch the call restrictions off in your phone, such as call barring,fixed dialling, or closed user group.• Make sure flight mode is not switched on.• If the phone screen and keys are locked, unlock them.3. Press .4. Select .5. Select .6. Type in the official emergency number for your present location.Emergency call numbers vary by location.7. Select call.8. Give the necessary info as accurately as possible. Do not end thecall until given permission to do so.When you switch your phone on for the first time, you are asked tocreate your Microsoft account and set up your phone. To make anemergency call during the account and phone setup, tap emergencycall. Important: Activate both cellular and internet calls, if your phonesupports internet calls. The phone may attempt to make emergencycalls both through cellular networks and through your internet callservice provider. Connections in all conditions cannot be guaranteed.Never rely solely on any wireless phone for essential communicationslike medical emergencies.Take care of your deviceSee the in-device user guide for important instructions on how to takecare of your device.Do not drop, knock, or shake the device or the battery. Roughhandling can break them.About Digital Rights ManagementWhen using this device, obey all laws and respect local customs,privacy and legitimate rights of others, including copyrights.Copyright protection may prevent you from copying, modifying, ortransferring photos, music, and other content.16
Battery and charger infoUse your device only with an original BL-5H rechargeable battery.Charge your device with AC-20U charger. Charger plug type mayvary.Third-party chargers that comply with the IEC/EN 62684 standard,and that can connect to your device micro USB connector, may alsobe compatible.Microsoft Mobile may make additional battery or charger modelsavailable for this device.Battery and charger safetyAlways switch the device off and unplug the charger before removingthe battery. To unplug a charger or an accessory, hold and pull theplug, not the cord.When your charger is not in use, unplug it. If left unused, a fullycharged battery will lose its charge over time.Always keep the battery between 15°C and 25°C (59°F and 77°F) foroptimal performance. Extreme temperatures reduce the capacity andlifetime of the battery. A device with a hot or cold battery may notwork temporarily.Accidental short-circuiting can happen when a metallic object touchesthe metal strips on the battery. This may damage the battery or theother object.Do not dispose of batteries in a fire as they may explode. Obey localregulations. Recycle when possible. Do not dispose as householdwaste.Do not dismantle, cut, crush, bend, puncture, or otherwise damagethe battery in any way. If a battery leaks, do not let liquid touch skinor eyes. If this happens, immediately flush the affected areas withwater, or seek medical help. Do not modify, attempt to insert foreignobjects into the battery, or immerse or expose it to water or otherliquids. Batteries may explode if damaged.Use the battery and charger for their intended purposes only.Improper use, or use of unapproved or incompatible batteries orchargers may present a risk of fire, explosion, or other hazard, andmay invalidate any approval or warranty. If you believe the battery orcharger is damaged, take it to a service centre before continuing touse it. Never use a damaged battery or charger. Do not charge yourdevice during a lightning storm. Only use the charger indoors.Additional safety informationSmall childrenYour device and its accessories are not toys. They may contain smallparts. Keep them out of the reach of small children.Medical devicesOperation of radio transmitting equipment, including wirelessphones, may interfere with inadequately shielded medical devices'17
function. Consult a physician or the medical device's manufacturer todetermine if it is adequately shielded from external radio energy.Implanted medical devicesTo avoid potential interference, manufacturers of implanted medicaldevices recommend a minimum separation of 15.3 centimetres (6inches) between a wireless device and the medical device. Personswho have such devices should:• Always keep the wireless device more than 15.3 centimetres (6inches) from the medical device.• Not carry the wireless device in a breast pocket.• Hold the wireless device to the ear opposite the medical device.• Switch the wireless device off if there is any reason to suspect thatinterference is taking place.• Follow the manufacturer directions for the implanted medicaldevice.If you have any questions about using your wireless device with animplanted medical device, consult your health care provider.Accessibility solutionsMicrosoft Mobile is committed to making mobile phones easy to usefor all individuals, including those with disabilities. For moreinformation, visit www.nokiaaccessibility.com.Hearing Warning: When you use the headset, your ability to hear outsidesounds may be affected. Do not use the headset where it canendanger your safety.This device has been tested and rated for use with hearing aids forsome of the wireless technologies used in this device. However, theremay be some newer wireless technologies used in this device thathave not yet been tested for use with hearing aids. It is important totry the different features of this device thoroughly and in differentlocations, using your hearing aid or cochlear implant, to determine ifyou hear any interference. Consult your service provider about itsreturn and exchange policies and for information on hearing aidcompatibility.Some wireless devices may interfere with some hearing aids.Your device complies with FCC rules on hearing aid compatibility.These rules require an M3 rating or higher. The M value of your deviceis marked on the device sales package. To determine the M-rating ofyour hearing aid and compatibility with this device, consult yourhearing health professional. For more info about accessibility, go towww.nokiaaccessibility.com.To use a telecoil-equipped hearing aid with this device, activate thehearing aid (T switch) and the device telecoil. The sound qualitydepends on the type of your hearing aid.18
NickelThe surface of this device is nickel-free.Information on healthThe U.S. Food and Drug Administration (FDA) and the U.S. FederalCommunications Commission (FCC) published statements andquestions and answers concerning cellular telephones and health.Microsoft Mobile encourages you to visit these websites for updatedinformation. You can access the FDA website at www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEntertainment/CellPhones/default.htm and theFCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html.Additional health-related information is available from the WorldHealth Organization (WHO) at www.who.int/mediacentre/factsheets/fs193/en/ and The National Cancer Institute ("NCI")www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. In the event that you are concerned about possible healtheffects, the FDA suggests that you limit your own or your children’sradio frequency (RF) exposure by limiting the length of calls or byusing handsfree devices.VehiclesRadio signals may affect improperly installed or inadequatelyshielded electronic systems in vehicles. For more info, check with themanufacturer of your vehicle or its equipment.Only qualified personnel should install the device in a vehicle. Faultyinstallation may be dangerous and invalidate your warranty. Checkregularly that all wireless device equipment in your vehicle is mountedand operating properly. Do not store or carry flammable or explosivematerials in the same compartment as the device, its parts, oraccessories. Do not place your device or accessories in the air bagdeployment area.Safety and texting while drivingSafety should be every driver’s first priority. Drivers must obey alllocal laws that may include restrictions on the use of cellulartelephones or accessories while driving. If use is legal, always keepyour hands free to operate the vehicle while driving and use ahandsfree device whenever possible. Suspend calls in heavy traffic orhazardous weather. Get to know your cellular phone and its featuresand make any necessary information inputs prior to driving. Do notinput data or engage in text messaging while driving. Cellulartelephones should not be used when use may be a distraction to thedriver.The Cellular Telecommunications & Internet Association (CTIA) haspublished further info and tips on safe use of cellular telephones atwww.ctia.org/consumer_info/safety, which we encourage you toreview.19
Potentially explosive environmentsSwitch your device off in potentially explosive environments, such asnear petrol pumps. Sparks may cause an explosion or fire resulting ininjury or death. Note restrictions in areas with fuel; chemical plants;or where blasting operations are in progress. Areas with a potentiallyexplosive environment may not be clearly marked. These usually areareas where you are advised to switch your engine off, below deck onboats, chemical transfer or storage facilities, and where the aircontains chemicals or particles. Check with the manufacturers ofvehicles using liquefied petroleum gas (such as propane or butane) ifthis device can be safely used in their vicinity.Certification information (SAR)This mobile device meets international guidelines for exposure toradio waves.Your mobile device is a radio transmitter and receiver. It is designednot to exceed the limits for exposure to radio waves (radio frequencyelectromagnetic fields), recommended by international guidelinesfrom the independent scientific organization ICNIRP. Theseguidelines incorporate substantial safety margins that are intendedto assure the protection of all persons regardless of age and health.The exposure guidelines are based on the Specific Absorption Rate(SAR), which is an expression of the amount of radio frequency (RF)power deposited in the head or body when the device is transmitting.The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10grams of tissue.SAR tests are carried out with the device in standard operatingpositions, transmitting at its highest certified power level, in all itsfrequency bands. The maximum recorded SAR values for this deviceare:Maximum SAR value Frequency bandsused whenMaximum SAR valuewas recordedWhen held againstthe head0.61 W/kg over 10g LTE 1900 and WLAN2450When operated at aseparation distanceof 5/8 inch (1.5centimetres) fromthe body0.60 W/kg over 10g WCDMA 2100 andWLAN2450Your mobile device is also designed to meet the United States FederalCommunications Commission (FCC) and Industry Canada SAR (IC)20
guidelines. FCC ratings for your device and more information on SARcan be found at transition.fcc.gov/oet/rfsafety/sar.html.Information on IC SAR can be found at www.ic.gc.ca.This device meets RF exposure guidelines when used against the heador when positioned at least 5/8 inch (1.5 centimetres) away from thebody. When a carry case, belt clip or other form of device holder isused for body-worn operation, it should not contain metal and shouldprovide at least the above stated separation distance from the body.To send data or messages, a good connection to the network isneeded. Sending may be delayed until such a connection is available.Follow the separation distance instructions until the sending isfinished.During general use, the SAR values are usually well below the valuesstated above. This is because, for purposes of system efficiency andto minimise interference on the network, the operating power of yourmobile is automatically decreased when full power is not needed forthe call. The lower the power output, the lower the SAR value.Device models may have different versions and more than one value.Component and design changes may occur over time and somechanges could affect SAR values. The latest available SAR informationfor this and other Nokia device models can be found atwww.nokia.com/sar.The World Health Organization (WHO) has stated that currentscientific information does not indicate the need for any specialprecautions when using mobile devices. If you are interested inreducing your exposure, they recommend you limit your usage or usea hands-free kit to keep the device away from your head and body.For more information and explanations and discussions on RFexposure, go to the WHO website at www.who.int/peh-emf/en.Support messagesTo help you take maximum advantage of your phone and services,you may receive messages from Microsoft Mobile. The messages maycontain tips and tricks and support. To provide the service describedabove, your mobile phone number, the serial number of your phone,and some identifiers of the mobile subscription may be sent toMicrosoft Mobile when you use the phone for the first time. Thisinformation may be used as specified in the privacy policy, availableat www.nokia.com.CareFor questions regarding your plans, billing or network please contactyour operator. For questions regarding your Nokia product andwarranty, please visit the support pages for your country atwww.nokia.com/support.21
Copyrights and other noticesDECLARATION OF CONFORMITYHereby, Microsoft Mobile Oy declares that this RM-975 product is incompliance with the essential requirements and other relevantprovisions of Directive 1999/5/EC. A copy of the Declaration ofConformity can be found at www.nokia.com/global/declaration/declaration-of-conformity.The availability of products, features, apps and services may vary byregion. Microsoft Mobile may, in its sole discretion, change, corrector discontinue any of its services in whole or in part. For more info,contact your dealer or your service provider. This device may containcommodities, technology or software subject to export laws andregulations from the US and other countries. Diversion contrary tolaw is prohibited.The contents of this document are provided "as is". Except asrequired by applicable law, no warranties of any kind, either expressor implied, including, but not limited to, the implied warranties ofmerchantability and fitness for a particular purpose, are made inrelation to the accuracy, reliability or contents of this document.Microsoft Mobile reserves the right to revise this document orwithdraw it at any time without prior notice.To the maximum extent permitted by applicable law, under nocircumstances shall Microsoft Mobile or any of its licensors beresponsible for any loss of data or income or any special, incidental,consequential or indirect damages howsoever caused.Reproduction, transfer or distribution of part or all of the contents inthis document in any form without the prior written permission ofMicrosoft Mobile is prohibited. Microsoft Mobile operates a policy ofcontinuous development. Microsoft Mobile reserves the right to makechanges and improvements to any of the products described in thisdocument without prior notice.Downloading of maps, games, music and videos and uploading ofimages and videos may involve transferring large amounts of data.Your service provider may charge for the data transmission. Theavailability of particular products, services and features may vary byregion. Please check with your local dealer for further details andavailability of language options.FCC/INDUSTRY CANADA/MEXICO NOTICEThis device complies with part 15 of the FCC rules and Industry Canadalicence-exempt RSS standard(s). Operation is subject to the followingtwo conditions: (1) This device may not cause harmful interference,and (2) this device must accept any interference received, includinginterference that may cause undesired operation. For more info, goto transition.fcc.gov/oet/rfsafety/rf-faqs.html. Any changes ormodifications not expressly approved by Microsoft Mobile could voidthe user's authority to operate this equipment.22
Note: This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipmentgenerates, uses and can radiate radio frequency energy and, if notinstalled and used in accordance with the instructions, may causeharmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different fromthat to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.TM & © 2014 Microsoft Mobile. Microsoft, Windows and Windows logoare trademarks of the Microsoft group of companies. All rightsreserved. Third party products/names may be TMs of their respectiveowners.The Bluetooth word mark and logos are owned by the Bluetooth SIG,Inc. and any use of such marks by Microsoft Mobile is under license.This product is licensed under the MPEG-4 Visual Patent PortfolioLicense (i) for personal and noncommercial use in connection withinformation which has been encoded in compliance with the MPEG-4Visual Standard by a consumer engaged in a personal andnoncommercial activity and (ii) for use in connection with MPEG-4video provided by a licensed video provider. No license is granted orshall be implied for any other use. Additional information, includingthat related to promotional, internal, and commercial uses, may beobtained from MPEG LA, LLC. See www.mpegla.com.Manufacturer and warranty infoMicrosoft Mobile Oy (Ltd) has purchased the devices and servicesbusiness from Nokia. The manufacturer of this product is MicrosoftMobile Oy (Ltd) or any of its affiliates, even if “Nokia Corporation” orany of its affiliates may still be visible in the sales package,documentation, or the product itself.Microsoft Mobile Oy (Ltd) provides the Manufacturer's LimitedWarranty (“Warranty”) for this product in accordance with the termsand conditions described in the "Manufacturer's Limited Warranty"document included in the sales package. Microsoft Mobile Oy (Ltd)shall assume and be responsible for all rights and obligations relatedto your Warranty.Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo,FinlandHowever, in the following countries, the specified local affiliates,which have been purchased by Microsoft Mobile Oy (Ltd), continue to23
provide the Warranty as defined in the Warranty text included in thesales package:• People’s Republic of China: Nokia Telecommunications Co., Ltd.• USA: Nokia Inc• Canada: Nokia Products Limited• Mexico: Nokia México, S.A. de C.V• Russia: Nokia LLC• Brazil: Nokia do Brasil Tecnologia Ltda• Turkey: Nokia Komünikasyon A.Ş.NOKIA — MANUFACTURER’S LIMITEDWARRANTY1. GENERALNokia Inc. (“Nokia”) provides this Manufacturer's Limited Warranty(“Warranty”) for genuine Nokia product (the “Product”), which hasbeen released for sale in the United States of America, and NokiaProducts Limited provides this Warranty for genuine Nokia Products,which has been released for sale in in Canada (“Covered Countries”)since 1 November 2013. As applicable, “Nokia” as used throughout,means either Nokia Inc. or Nokia Products Limited.This Warranty is distinct from any statutory rights under anymandatory consumer protection laws of your country or stateapplicable to you. It is intended to grant you specific, and as the casemay be, additional rights, within the limits of what is permissible undersuch law, and does not limit the rights you may have under applicablestatutory product warrantee provisions. You may have other rightsbased on local laws during or after the Warranty period. These rightsare not excluded by this Warranty.2. WARRANTYFrom the date the Product is sold to an end-user for the first time, asevidenced by the original proof of purchase, Nokia warrants theProduct is free from defects in materials and workmanship (“Defect”)as follows:(i) Twelve (12) months for the main device;(ii) Twelve (12) months for accessories sold separately or included inthe sales pack of the main device excluding batteries, covers, cablesand chargers; and(iii) Six (6) months for all batteries, covers, cables and chargers,unless otherwise specified in the Product user guide.During the warranty period, Nokia will, in a reasonable time, remedythe Defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed Nokia of the Defect before the warranty periodexpires. When repairing or replacing your Product, Nokia may use newor re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original or24
replacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of theoriginal warranty period or for sixty (60) days from the date of repairor replacement, whichever is longer.The Product or all parts of your Product that Nokia has replaced shallbecome Nokia’s property.Nokia does not warrant that software preinstalled by or on behalf ofNokia in the Product (or subsequent updates and upgrades) (together“Nokia software”) will meet your requirements, work in combinationwith any hardware or software not provided by Nokia, is uninterruptedor error free or that errors are correctable or will be corrected. ForNokia software related errors, Nokia will make available the latestversion of the Nokia software for reinstallation on your Product or, ifthat would not be possible, another remedy, which in Nokia’sreasonable discretion, satisfactorily addresses the error. Some Nokiasoftware may be subject to separate license terms that are availablewith the software or your local section of www.nokia.com.Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. WHAT THIS WARRANTY DOES NOT COVERNokia does not provide any warranty for the following:1 User guides;2 Any (i) third party software, settings, content, data, or links installedor downloaded onto your Product at any time, or (ii) Nokia and thirdparty services or enabling clients even if preinstalled by Nokia (pleaseread the terms and conditions that may accompany the services asthose will define your rights and obligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixeldefects in your Product’s display that are within the scope of industrystandards;4 SIM card and/or any cellular or other networks or system on whichyour Product operates; or5 Errors or damage caused by: (a) misuse or not using your Product inaccordance with the user guide, such as if the Product has beenexposed to moisture, to dampness or to extreme thermal orenvironmental conditions or to rapid changes in such conditions, tocorrosion, to oxidation, to spillage of food or liquid or to influencefrom chemical products, (b) using your Product with, or connecting itto, any product, accessory, software, or service not manufactured orsupplied by Nokia, (c) any products combined with your Product by athird party, (d) damage or errors caused by hacking, cracking, viruses,or other malware, or by unauthorised access to services, accounts,computer systems or networks; or (e) other acts beyond Nokia’sreasonable control.This Warranty is not valid:1 Outside of the Covered Countries;25
2 If your Product, or the software it runs on, has been (a) opened,modified, or repaired without Nokia’s authorisation, or (b) repairedwith unauthorised spare parts;3 If your Product's serial number, the mobile accessory date code, orthe IMEI number has been removed, erased, defaced, altered or ifthese are illegible in any way;4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release;or5 If you refuse to give possession of the Product to Nokia for repairand investigation.If this Warranty does not cover your Product or the issue based onwhich it requires service, Nokia reserves the right to charge for therepair or replacement of your Product, as well as a handling fee.4. LIMITATION OF NOKIA'S LIABILITYTo the extent permitted by applicable law(s), Nokia shall not underany circumstances be liable, either expressly or implicitly, for any1 Damages or losses of any kind whatsoever resulting from or relatingto loss of, damage to, or corruption of, content or data or therecreation or transfer thereof even if such loss, damage, orcorruption was a result of a Defect in your Product; and/or2 Loss of profit, products or functionality, business, contracts,revenues or anticipated savings, increased costs or expenses, or forany indirect, consequential or special loss or damage.To the extent permitted by applicable law, Nokia’s liability shall belimited to the purchase value of your Product.The limitations in this clause 4 shall not apply in case of Nokia’snegligence or intentional misconduct or in case of death or personalinjury resulting from Nokia’s proven negligence.5. OTHER IMPORTANT NOTICESFor further information on your Warranty, as well as informationneeded to process your warranty queries, please visitwww.nokia.com.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specificnetwork or operator) prior to delivering your Product for repair.Your Product may contain country specific elements, includingsoftware. The warranty services available in a particular country maybe limited to the Products and country specific elements available inthat country. Also, if your Product has been re-exported from itsoriginal destination to another country, your Product may containcountry specific elements that are not considered a defect under thisWarranty even if it would not be operational.United States: Nokia Inc., 200 South Mathilda, Sunnyvale, California9408626

Navigation menu