Microsoft RM-984 GSM/WCDMA/LTE cellular device w/BT, BTLE, WLAN, 5 GHz RLAN and NFC User Manual User Guide

Microsoft Mobile Oy GSM/WCDMA/LTE cellular device w/BT, BTLE, WLAN, 5 GHz RLAN and NFC User Guide

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RM 984 User Manual

User Guide

Quick GuideNokia Lumia XXX[ERROR: book part number not defined]Issue 1 EN RM-984

Keys and parts Important: For important info on the safe useof your device and battery, read “Safety” and“Product and safety info” at www.nokia.com/support before you take your device into use. Thesame info is available in the in-device user guide.Select Nokia Care.1Micro-USB connector2Earpiece3 Audio connector AHJ 3.5 mm4 Proximity/Light sensor5 Front camera6Volume keys7 Power/Lock key8 Camera key9Search key 10 Start key 11 Microphone12 Back key 13 Antenna area14 NFC area15 Microphone16 Camera flash17 Camera lens18 Wireless charging area19 LoudspeakerSome of the accessories mentioned in this userguide, such as charger, headset, or data cable,may be sold separately.Avoid touching the antenna area while theantenna is in use. Contact with antennas affectsthe communication quality and may reducebattery life due to higher power level duringoperation.

Get startedBefore you start using your phone, remove theback cover to insert the nano-SIM card (alsoknown as the nano-UICC card).Make sure the phone is switched off.1. At the bottom of the phone, put the nail of yourindex finger in the small slot between the metalframe and the back cover.Do not use any sharp tools, as they may damagethe phone.2. Press the middle of the back cover, bend thecover open, and remove it.

Insert the SIM and memory cardsIf the battery is in, lift it out.1. Slide the nano-SIM card into the SIM slot withthe metal contact area down until you hear a click.2. If you have a memory card, slide the card intothe memory card slot until you hear a click. Tip: For best performance, it is recommendedthat you use a fast 4–128GB memory card by awell-known manufacturer.Use of incompatible SIM cards, or use of SIM cardadapters, may damage the card or the device, andmay corrupt data stored on the card.

Replace the battery and back cover1. Line up the battery contacts, and put thebattery in.2. Press the top edge of the back cover againstthe top edge of your phone.3. Snap the cover into place, locking all the latchesaround the edges of the cover.To switch your phone on, press the power key.Charge the batteryPlug a compatible charger into a wall outlet, andconnect the micro-USB end to your phone. Youcan also charge your phone from a computer witha USB cable.If the battery is completely discharged, it maytake up to 20 minutes before the chargingindicator is displayed.

Help and tipsThere's a user guide in your phone – it's alwayswith you, available when needed. Check outvideos, find answers to your questions, and gethelpful tips. On the start screen, swipe left, andtap Nokia Care. If you’re new to Windows Phone,check out the section for new Windows Phoneusers.To transfer contacts and text messages fromyour old phone, on the start screen, swipe left,and tap Transfer my Data. For more info, seethe Nokia Care app.For the online user guide, even more info, andtroubleshooting help, go to www.nokia.com/support.If your phone freezesTo reset the phone without losing your data andsettings, press and hold the power key for about10 seconds. The phone vibrates and restarts.To reset the phone, you can also remove andreplace the battery, and switch the phone on.

Product and safety infoFor info on Microsoft Mobile Service terms and Privacy policy, go towww.nokia.com/privacy.We invite you to read the instructions on this guide before using thedevice.You can only use your device on the LTE 800 (20), 900 (8), 1800 (3),2100 (1), 2600 (7); WCDMA 850, 900, 1900, 2100; and GSM 850, 900,1800, 1900 MHz networks.Use your device only with an original BV-L4A rechargeable battery. Donot dispose batteries as household waste. Charge your device withAC-60AR, AC-60E or AC-60U charger. Charger plug type may vary.Microsoft Mobile may make additional battery or charger modelsavailable for this device.Third-party chargers that comply with the IEC/EN 62684 standard,and that can connect to your device micro USB connector, may alsobe compatible. Note: Using WiFi may be restricted in some countries. For example,in the EU, you are only allowed to use 5150–5350 MHz WiFi indoors,and in the USA and Canada, you are only allowed to use 5.15–5.25 GHzWiFi indoors. For more info, contact your local authorities.To prevent possible hearing damage, do not listen at high volumelevels for long periods. Exercise caution when holding your devicenear your ear while the loudspeaker is in use.For info about accessibility, go to www.nokiaaccessibility.com.When this device has reached the end of its working life, all of itsmaterials can be recovered as materials and energy. For info on howto recycle your old Nokia products and where to find collection sites,go to www.nokia-latinoamerica.com/reciclaje, or call the ContactCenter.Recycle packaging and user guides at your local recycling scheme.When you cooperate and deliver all these materials to one of theavailable collection sites, you contribute in helping the environmentand help to ensure the health of future generations.All electrical and electronic products and batteries may containrecycleable metals and other potentially hazardous substances andmust be taken to their respective collection sites at the end of theirworking life. Under no circumstances should you break open a batteryor other related materials. Do not dispose of these products asunsorted municipal waste, as this may cause contamination of theenvironment or risks to human health. All Nokia products are incompliance to the applicable industry international productionstandards and to all requirements defined by the competentgovernment agencies. For more info on the environmental attributesof your device, see www.nokia.com/ecoprofile (in English).When using this device, obey all laws and respect local customs,privacy and legitimate rights of others, including copyrights.

The list of countries and territories included in the time zone settingsdoes not imply sovereignty.Additional safety informationAccessibility solutionsMicrosoft Mobile is committed to making mobile phones easy to usefor all individuals, including those with disabilities. For moreinformation, visit www.nokiaaccessibility.com (in English).NickelThe surface of this device is nickel-free.Certification information (SAR)This mobile device meets international guidelines for exposure toradio waves.Your mobile device is a radio transmitter and receiver. It is designednot to exceed the limits for exposure to radio waves (radio frequencyelectromagnetic fields), recommended by international guidelinesfrom the independent scientific organization ICNIRP. Theseguidelines incorporate substantial safety margins that are intendedto assure the protection of all persons regardless of age and health.The exposure guidelines are based on the Specific Absorption Rate(SAR), which is an expression of the amount of radio frequency (RF)power deposited in the head or body when the device is transmitting.The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10grams of tissue.SAR tests are carried out with the device in standard operatingpositions, transmitting at its highest certified power level, in all itsfrequency bands. The maximum recorded SAR values for this deviceare:Maximum SAR value Frequency bandsused whenMaximum SAR valuewas recordedWhen held againstthe head0.46 W/kg over 10g GPRS 900 and WLAN2450When operated at aseparation distanceof 1.5 centimetres(5/8 inch) from thebody0.59 W/kg over 10g LTE 1800 and WLAN2450

Your mobile device is also designed to meet the United States FederalCommunications Commission (FCC) guidelines. FCC ratings for yourdevice and more information on SAR can be found attransition.fcc.gov/oet/rfsafety/sar.html.This device meets RF exposure guidelines when used against the heador when positioned at least 1.5 centimetres (5/8 inch) away from thebody. When a carry case, belt clip or other form of device holder isused for body-worn operation, it should not contain metal and shouldprovide at least the above stated separation distance from the body.To send data or messages, a good connection to the network isneeded. Sending may be delayed until such a connection is available.Follow the separation distance instructions until the sending isfinished.During general use, the SAR values are usually well below the valuesstated above. This is because, for purposes of system efficiency andto minimise interference on the network, the operating power of yourmobile is automatically decreased when full power is not needed forthe call. The lower the power output, the lower the SAR value.Device models may have different versions and more than one value.Component and design changes may occur over time and somechanges could affect SAR values. The latest available SAR informationfor this and other Nokia device models can be found atwww.nokia.com/sar.For more info, go to www.sar-tick.com. Note that mobile devices maybe transmitting even if you are not making a voice call.The World Health Organization (WHO) has stated that currentscientific information does not indicate the need for any specialprecautions when using mobile devices. If you are interested inreducing your exposure, they recommend you limit your usage or usea hands-free kit to keep the device away from your head and body.For more information and explanations and discussions on RFexposure, go to the WHO website at www.who.int/peh-emf/en.Support messagesTo help you take maximum advantage of your phone and services,you may receive messages from Microsoft Mobile. The messages maycontain tips and tricks and support. To provide the service describedabove, your mobile phone number, the serial number of your phone,and some identifiers of the mobile subscription may be sent toMicrosoft Mobile when you use the phone for the first time. Thisinformation may be used as specified in the privacy policy, availableat www.nokia.com.CareFor questions regarding your plans, billing or network please contactyour operator. For questions regarding your Nokia product andwarranty, please visit the support pages for your country atwww.nokia.com/support.

Electrical information of the deviceThis information applies only in Mexico.Product Mobile phoneSupplier Microsoft MobileModel RM-984Charger AC-60UThe following electricalcharacteristics apply for NokiaU chargers only.Input 100-240 Vca 50-60 Hz 200-300mAOutput 5.0 Vcc 1 500 mARechargeable battery supplier Microsoft MobilePhone power consumption 3,7 VccCopyrights and other noticesDECLARATION OF CONFORMITYHereby, Microsoft Mobile Oy declares that this RM-984 product is incompliance with the essential requirements and other relevantprovisions of Directive 1999/5/EC. A copy of the Declaration ofConformity can be found at www.nokia.com/global/declaration/declaration-of-conformity (in English).The availability of products, features, apps and services may vary byregion. For more info, contact your dealer or your service provider.The contents of this document are provided "as is". Except asrequired by applicable law, no warranties of any kind, either expressor implied, including, but not limited to, the implied warranties ofmerchantability and fitness for a particular purpose, are made inrelation to the accuracy, reliability or contents of this document.Microsoft Mobile reserves the right to revise this document orwithdraw it at any time without prior notice.To the maximum extent permitted by applicable law, under nocircumstances shall Microsoft Mobile or any of its licensors beresponsible for any loss of data or income or any special, incidental,consequential or indirect damages howsoever caused.Reproduction, transfer or distribution of part or all of the contents inthis document in any form without the prior written permission ofMicrosoft Mobile is prohibited. Microsoft Mobile operates a policy ofcontinuous development. Microsoft Mobile reserves the right to make

This product is licensed under the MPEG-4 Visual Patent PortfolioLicense (i) for personal and noncommercial use in connection withinformation which has been encoded in compliance with the MPEG-4Visual Standard by a consumer engaged in a personal andnoncommercial activity and (ii) for use in connection with MPEG-4video provided by a licensed video provider. No license is granted orshall be implied for any other use. Additional information, includingthat related to promotional, internal, and commercial uses, may beobtained from MPEG LA, LLC. See www.mpegla.com (in English).Manufacturer and warranty infoMicrosoft Mobile Oy (Ltd) has purchased the devices and servicesbusiness from Nokia. The manufacturer of this product is MicrosoftMobile Oy (Ltd) or any of its affiliates, even if “Nokia Corporation” orany of its affiliates may still be visible in the sales package,documentation, or the product itself.Microsoft Mobile Oy (Ltd) provides the Manufacturer's LimitedWarranty (“Warranty”) for this product in accordance with the termsand conditions described in the "Manufacturer's Limited Warranty"document included in the sales package. Microsoft Mobile Oy (Ltd)shall assume and be responsible for all rights and obligations relatedto your Warranty.Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo,FinlandHowever, in certain countries (People’s Republic of China, USA,Canada, Mexico, Russia, Brazil, Turkey), the specified local affiliates,which have been purchased by Microsoft Mobile Oy (Ltd), continue toprovide the Warranty as defined in the Warranty terms included in thesales package. You can find the list of local affiliates atwww.nokia.com/support in the warranty section of your product’ssupport pages.MANUFACTURER’S LIMITEDWARRANTY1. GENERALMicrosoft Mobile Oy (hereinafter “MMO”) provides thisManufacturer's Limited Warranty (“Warranty”) for genuine MMOproduct (the “Product”), which MMO has released for sale in theEuropean Union, Iceland, Norway, Switzerland, and Turkey (“CoveredCountries”) since 1 November 2013.This Warranty is distinct from any statutory rights under anymandatory consumer protection laws of your country applicable to

you. It is intended to grant you specific, and as the case may be,additional rights, within the limits of what is permissible under suchlaw, and does not limit the rights you may have under applicablestatutory product warrantee provisions. You may have other rightsbased on local laws during or after the Warranty period. These rightsare not excluded by this Warranty.2. WARRANTYFrom the date the Product is sold to an end-user for the first time, asevidenced by the original proof of purchase, MMO warrants theProduct is free from defects in materials and workmanship (“Defect”)as follows:(i) Twenty four (24) months for the main device;(ii) Twelve (12) months for accessories sold separately or included inthe sales pack of the main device excluding batteries, covers, cablesand chargers; and(iii) Six (6) months for all batteries, covers, cables and chargers,unless otherwise specified in the Product user guide.During the warranty period, MMO will, in a reasonable time, remedythe Defect free of charge by either repairing or replacing thedefective Product or the defective part of it at its option provided thatyou have informed MMO of the Defect before the warranty periodexpires. When repairing or replacing your Product, MMO may use newor re-conditioned parts or products.To the fullest extent permitted by applicable law, no repair orreplacement will renew or extend the warranty period. Original orreplacement parts or replacement Products provided under thisWarranty will be covered by this Warranty for the remainder of theoriginal warranty period or for sixty (60) days from the date of repairor replacement, whichever is longer.The Product or all parts of your Product that MMO has replaced shallbecome MMO’s property.MMO does not warrant that software preinstalled by or on behalf ofMMO in the Product (or subsequent updates and upgrades) (together“MMO software”) will meet your requirements, work in combinationwith any hardware or software not provided by MMO, is uninterruptedor error free or that errors are correctable or will be corrected. ForMMO software related errors, MMO will make available the latestversion of the MMO software for reinstallation on your Product or, ifthat would not be possible, another remedy, which in MMO’sreasonable discretion, satisfactorily addresses the error. Some MMOsoftware may be subject to separate license terms that are availablewith the software or your local section of www.nokia.com.Please always back up all data and content stored on your Productbefore taking your Product in for service since service activities willerase all data from your Product.3. WHAT THIS WARRANTY DOES NOT COVERMMO does not provide any warranty for the following:1 User guides;

2 Any (i) third party software, settings, content, data, or links installedor downloaded onto your Product at any time, or (ii) MMO and thirdparty services or enabling clients even if preinstalled by MMO (pleaseread the terms and conditions that may accompany the services asthose will define your rights and obligations);3 Any (i) normal wear and tear, (ii) reduced charging capacity of thebattery resulting from its natural end of product life, or (iii) pixeldefects in your Product’s display that are within the scope of industrystandards;4 SIM card and/or any cellular or other networks or system on whichyour Product operates; or5 Errors or damage caused by: (a) misuse or not using your Product inaccordance with the user guide, such as if the Product has beenexposed to moisture, to dampness or to extreme thermal orenvironmental conditions or to rapid changes in such conditions, tocorrosion, to oxidation, to spillage of food or liquid or to influencefrom chemical products, (b) using your Product with, or connecting itto, any product, accessory, software, or service not manufactured orsupplied by MMO, (c) any products combined with your Product by athird party, (d) damage or errors caused by hacking, cracking, viruses,or other malware, or by unauthorised access to services, accounts,computer systems or networks; or (e) other acts beyond MMO’sreasonable control.This Warranty is not valid:1 Outside of the Covered Countries;2 If your Product, or the software it runs on, has been (a) opened,modified, or repaired without MMO’s authorisation, or (b) repairedwith unauthorised spare parts;3 If your Product's serial number, the mobile accessory date code, orthe IMEI number has been removed, erased, defaced, altered or ifthese are illegible in any way;4 If you have not installed the latest software updates that are publiclyavailable for your Product within a reasonable time of their release;or5 If you refuse to give possession of the Product to MMO for repairand investigation.If this Warranty does not cover your Product or the issue based onwhich it requires service, MMO reserves the right to charge for therepair or replacement of your Product, as well as a handling fee.4. LIMITATION OF MMO'S LIABILITYTo the extent permitted by applicable law(s), MMO shall not under anycircumstances be liable, either expressly or implicitly, for any1 Damages or losses of any kind whatsoever resulting from or relatingto loss of, damage to, or corruption of, content or data or therecreation or transfer thereof even if such loss, damage, orcorruption was a result of a Defect in your Product; and/or2 Loss of profit, products or functionality, business, contracts,revenues or anticipated savings, increased costs or expenses, or forany indirect, consequential or special loss or damage.

To the extent permitted by applicable law, MMO’s liability shall belimited to the purchase value of your Product.The limitations in this clause 4 shall not apply in case of MMO’snegligence or intentional misconduct or in case of death or personalinjury resulting from MMO’s proven negligence.5. OTHER IMPORTANT NOTICESFor further information on your Warranty, as well as informationneeded to process your warranty queries, please visitwww.nokia.com.Please ensure your operator has removed any SIM-locks (or otherequivalent mechanisms that may lock your Product to a specificnetwork or operator) prior to delivering your Product for repair.Your Product may contain country specific elements, includingsoftware. The warranty services available in a particular country maybe limited to the Products and country specific elements available inthat country. Also, if your Product has been re-exported from itsoriginal destination to another country, your Product may containcountry specific elements that are not considered a defect under thisWarranty even if it would not be operational.Microsoft Mobile Oy, Keilalahdentie 2-4, FIN-02150 Espoo, Finland

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