Microsoft RM-985 GSM/WCDMA/LTE cellular device w/BT, BTLE, WLAN, 5 GHz RLAN and NFC User Manual User Guide

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Document ID	2364078
Application ID	1nGi6DgtEcxbziV5jWBdNQ==
Document Description	User Guide
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	39.37kB (492111 bits)
Date Submitted	2014-08-20 00:00:00
Date Available	2014-09-25 00:00:00
Creation Date	2014-08-18 16:18:32
Producing Software	Acrobat Distiller 8.1.0 (Windows)
Document Lastmod	2014-08-18 16:18:56
Document Title	User Guide
Document Creator	AH Formatter V5.3 MR1 (5,3,2011,0610) for Windows
Document Author:	mode

Quick Guide
Nokia Lumia 830
9263474 Issue 1.0 EN-US
RM-985
Keys and parts
Important: For important info on the safe use
of your device and battery, read “Safety” and
“Product and safety info” at www.nokia.com/
support before you take your device into use. The
same info is available in the in-device user guide.
Select Lumia Help+Tips.
10
11
12
13
14
15
16
17
18
19
Micro-USB connector
Earpiece
Audio connector AHJ 3.5 mm
Proximity/Light sensor
Front camera
Volume keys
Power/Lock key
Camera key
Search key
Start key
Microphone
Back key
Antenna area
NFC area
Microphone
Camera flash
Camera lens
Wireless charging area
Speakerphone
Some of the accessories mentioned in this user
guide, such as charger, headset, or data cable,
may be sold separately.
Avoid touching the antenna area while the
antenna is in use. Contact with antennas affects
the communication quality and may reduce
battery life due to higher power level during
operation.
Get started
Before you start using your phone, remove the
back cover to insert the nano-SIM card (also
known as the nano-UICC card).
Make sure the phone is switched off.
1. At the bottom of the phone, put the nail of your
index finger in the small slot between the metal
frame and the back cover.
Do not use any sharp tools, as they may damage
the phone.
2. Press the middle of the back cover, bend the
cover open, and remove it.
Insert the SIM and memory cards
If the battery is in, lift it out.
1. Slide the nano-SIM card into the SIM slot with
the metal contact area down until you hear a click.
2. If you have a memory card, slide the card into
the memory card slot until you hear a click.
Tip: For best performance, it is recommended
that you use a fast 4–128GB memory card by a
well-known manufacturer.
Use of incompatible SIM cards, or use of SIM card
adapters, may damage the card or the device, and
may corrupt data stored on the card.
Replace the battery and back cover
1. Line up the battery contacts, and put the
battery in.
2. Press the top edge of the back cover against
the top edge of your phone.
3. Snap the cover into place, locking all the latches
around the edges of the cover.
To switch your phone on, press the power key.
Charge the battery
Plug a compatible charger into a wall outlet, and
connect the micro-USB end to your phone. You
can also charge your phone from a computer with
a USB cable.
If the battery is completely discharged, it may
take up to 20 minutes before the charging
indicator is displayed.
Help and tips
There's a user guide in your phone – it's always
with you, available when needed. Check out
videos, find answers to your questions, and get
helpful tips. On the start screen, swipe left, and
tap Lumia Help+Tips. If you’re new to Windows
Phone, check out the section for new Windows
Phone users.
To transfer contacts and text messages from
your old phone, on the start screen, swipe left,
and tap Transfer my Data. For more info, see
the Lumia Help+Tips app.
For the online user guide, even more info, and
troubleshooting help, go to www.nokia.com/
support.
If your phone freezes
To reset the phone without losing your data and
settings, press and hold the power key for about
10 seconds. The phone vibrates and restarts.
To reset the phone, you can also remove and
replace the battery, and switch the phone on.
Product and safety info
For info on Microsoft Mobile Service terms and Privacy policy, go to
www.nokia.com/privacy.
You can only use your device on the LTE 700 (17), 850 (5), 1700 (4),
1900 (2), 2600 (7); WCDMA 850, 900, 1900, 2100; and GSM 850, 900,
1800, 1900 MHz networks.
Use your device only with an original BV-L4A rechargeable battery. Do
not dispose of batteries as household garbage. Charge your device
with AC-60U charger. Charger plug type may vary. Microsoft Mobile
may make additional battery or charger models available for this
device.
Do not drop, knock, or shake the device or the battery. Rough
handling can break them.
Third-party chargers that comply with the IEC/EN 62684 standard,
and that can connect to your device micro USB connector, may also
be compatible.
Note: Using Wi-Fi may be restricted in some countries. For
example, in the EU, you are only allowed to use 5150–5350 MHz Wi-Fi
indoors, and in the USA and Canada, you are only allowed to use 5.15–
5.25 GHz Wi-Fi indoors. For more info, contact your local authorities.
To prevent possible hearing damage, do not listen at high volume
levels for long periods. Exercise caution when holding your device
near your ear while the speakerphone is in use.
When using this device, obey all laws and respect local customs,
privacy and legitimate rights of others, including copyrights.
Additional safety information
Accessibility solutions
Microsoft Mobile is committed to making mobile phones easy to use
for all individuals, including those with disabilities. For more
information, visit www.nokiaaccessibility.com.
Hearing
Warning: When you use the headset, your ability to hear outside
sounds may be affected. Do not use the headset where it can
endanger your safety.
This device has been tested and rated for use with hearing aids for
some of the wireless technologies used in this device. However, there
may be some newer wireless technologies used in this device that
have not yet been tested for use with hearing aids. It is important to
try the different features of this device thoroughly and in different
locations, using your hearing aid or cochlear implant, to determine if
you hear any interference. Consult your service provider about its
return and exchange policies and for information on hearing aid
compatibility.
Some wireless devices may interfere with some hearing aids.
Warning: For hearing aid compatibility, switch the Bluetooth
function off.
Your device complies with FCC rules on hearing aid compatibility.
These rules require an M3 rating or higher. The M value of your device
is marked on the device sales package. To determine the M-rating of
your hearing aid and compatibility with this device, consult your
hearing health professional. For more info about accessibility, go to
www.nokiaaccessibility.com.
To use a telecoil-equipped hearing aid with this device, activate the
hearing aid (T switch) and the device telecoil. The sound quality
depends on the type of your hearing aid.
Nickel
The surface of this device is nickel-free.
Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. Federal
Communications Commission (FCC) published statements and
questions and answers concerning mobile telephones and health.
Microsoft Mobile encourages you to visit these websites for updated
information. You can access the FDA website at www.fda.gov/
Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/default.htm and the
FCC website at transition.fcc.gov/oet/rfsafety/rf-faqs.html.
Additional health-related information is available from the World
Health Organization (WHO) at www.who.int/mediacentre/
factsheets/fs193/en/ and The National Cancer Institute ("NCI")
www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/
page7. In the event that you are concerned about possible health
effects, the FDA suggests that you limit your own or your children’s
radio frequency (RF) exposure by limiting the length of calls or by
using handsfree devices.
Safety and texting while driving
Safety should be every driver’s first priority. Drivers must obey all
local laws that may include restrictions on the use of mobile
telephones or accessories while driving. If use is legal, always keep
your hands free to operate the vehicle while driving and use a
handsfree device whenever possible. Suspend calls in heavy traffic or
hazardous weather. Get to know your mobile phone and its features
and make any necessary information inputs prior to driving. Do not
input data or engage in text messaging while driving. Mobile
telephones should not be used when use may be a distraction to the
driver.
The Cellular Telecommunications & Internet Association (CTIA) has
published further info and tips on safe use of cellular telephones at
www.ctia.org/consumer_info/safety, which we encourage you to
review.
Certification information (SAR)
This mobile device meets international guidelines for exposure to
radio waves.
Your cellular phone is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields), recommended by international guidelines
from the independent scientific organization ICNIRP. These
guidelines incorporate substantial safety margins that are intended
to assure the protection of all persons regardless of age and health.
The exposure guidelines are based on the Specific Absorption Rate
(SAR), which is an expression of the amount of radio frequency (RF)
power deposited in the head or body when the device is transmitting.
The ICNIRP SAR limit for mobile devices is 2.0 W/kg averaged over 10
grams of tissue.
SAR tests are carried out with the device in standard operating
positions, transmitting at its highest certified power level, in all its
frequency bands. The maximum recorded SAR values for this device
are:
Maximum SAR value
Frequency bands
used when
Maximum SAR value
was recorded
When held against
the head
0.44 W/kg over 10g
GPRS 900 and WLAN
5000
When operated at a
separation distance
of 5/8 inch (1.5
centimeters) from
the body
0.59 W/kg over 10g
LTE 1900 and WLAN
2450
Your mobile device is also designed to meet the United States Federal
Communications Commission (FCC) and Industry Canada SAR (IC)
guidelines. FCC ratings for your device and more information on SAR
can be found at transition.fcc.gov/oet/rfsafety/sar.html.
Information on IC SAR can be found at www.ic.gc.ca.
This device meets RF exposure guidelines when used against the head
or when positioned at least 5/8 inch (1.5 centimeters) away from the
body. When a carry case, belt clip or other form of device holder is
used for body-worn operation, it should not contain metal and should
provide at least the above stated separation distance from the body.
To send data or messages, a good connection to the network is
needed. Sending may be delayed until such a connection is available.
Follow the separation distance instructions until the sending is
finished.
During general use, the SAR values are usually well below the values
stated above. This is because, for purposes of system efficiency and
to minimize interference on the network, the operating power of your
mobile is automatically decreased when full power is not needed for
the call. The lower the power output, the lower the SAR value.
Device models may have different versions and more than one value.
Component and design changes may occur over time and some
changes could affect SAR values. The latest available SAR information
for this and other Nokia device models can be found at
www.nokia.com/sar.
For more info, go to www.sar-tick.com. Note that mobile devices may
be transmitting even if you are not making a voice call.
The World Health Organization (WHO) has stated that current
scientific information does not indicate the need for any special
precautions when using mobile devices. If you are interested in
reducing your exposure, they recommend you limit your usage or use
a hands-free kit to keep the device away from your head and body.
For more information and explanations and discussions on RF
exposure, go to the WHO website at www.who.int/peh-emf/en.
Care
For questions regarding your plans, billing or network please contact
your operator. For questions regarding your Nokia product and
warranty, please visit the support pages for your country at
www.nokia.com/support.
Copyrights and other notices
The availability of products, features, apps and services may vary by
region. For more info, contact your dealer or your service provider.
This device may contain commodities, technology or software subject
to export laws and regulations from the US and other countries.
Diversion contrary to law is prohibited.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT
AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY,
RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOFT MOBILE
RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT
AT ANY TIME WITHOUT PRIOR NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER
NO CIRCUMSTANCES SHALL MICROSOFT MOBILE OR ANY OF ITS
LICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR
ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES
HOWSOEVER CAUSED.
Reproduction, transfer or distribution of part or all of the contents in
this document in any form without the prior written permission of
Microsoft Mobile is prohibited. Microsoft Mobile operates a policy of
continuous development. MICROSOFT MOBILE RESERVES THE RIGHT
TO MAKE CHANGES AND IMPROVEMENTS TO ANY OF THE PRODUCTS
DESCRIBED IN THIS DOCUMENT WITHOUT PRIOR NOTICE.
Microsoft Mobile does not make any representations, provide a
warranty, or take any responsibility for the functionality, content, or
end-user support of third-party apps provided with your device. By
using an app, you acknowledge that the app is provided as is.
To access the Windows Phone software license terms, select
Settings > about. Please read the terms. Please note that by using
the software, you accept the terms. If you do not accept the terms,
do not use the device or software. Instead contact Microsoft Mobile
or the party from which you purchased the device to determine its
return policy.
FCC/INDUSTRY CANADA/MEXICO NOTICE
This device complies with part 15 of the FCC rules and Industry Canada
license-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. Any changes or
modifications not expressly approved by Microsoft Mobile could void
the user's authority to operate this equipment.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
TM © 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows,
the Windows logo and Lumia are trademarks of the Microsoft group
of companies. Nokia is a registered trademark of Nokia Corporation.
Third party products/names may be TM of respective owner.
The Bluetooth word mark and logos are owned by the Bluetooth SIG,
Inc. and any use of such marks by Microsoft Mobile is under license.
Dolby and the double-D symbol are trademarks of Dolby
Laboratories.
Manufactured under license from Dolby Laboratories.
This product is licensed under the MPEG-4 Visual Patent Portfolio
License (i) for personal and noncommercial use in connection with
information which has been encoded in compliance with the MPEG-4
Visual Standard by a consumer engaged in a personal and
noncommercial activity and (ii) for use in connection with MPEG-4
video provided by a licensed video provider. No license is granted or
shall be implied for any other use. Additional information, including
that related to promotional, internal, and commercial uses, may be
obtained from MPEG LA, LLC. See www.mpegla.com.
Manufacturer and warranty info
Microsoft Mobile Oy (Ltd) has purchased the devices and services
business from Nokia. The manufacturer of this product is Microsoft
Mobile Oy (Ltd) or any of its affiliates, even if “Nokia Corporation” or
any of its affiliates may still be visible in the sales package,
documentation, or the product itself.
Microsoft Mobile Oy (Ltd) provides the Manufacturer's Limited
Warranty (“Warranty”) for this product in accordance with the terms
and conditions described in the "Manufacturer's Limited Warranty"
document included in the sales package. Microsoft Mobile Oy (Ltd)
shall assume and be responsible for all rights and obligations related
to your Warranty.
Microsoft Mobile Oy (Ltd), Keilalahdentie 2-4, FIN-02150 Espoo,
Finland
However, in certain countries (People’s Republic of China, USA,
Canada, Mexico, Russia, Brazil, Turkey), the specified local affiliates,
which have been purchased by Microsoft Mobile Oy (Ltd), continue to
provide the Warranty as defined in the Warranty terms included in the
sales package. You can find the list of local affiliates at
www.nokia.com/support in the warranty section of your product’s
support pages.
NOKIA — MANUFACTURER’S LIMITED
WARRANTY
1. GENERAL
Nokia Inc., a subsidiary of Microsoft Mobile Oy, provides this
Manufacturer's Limited Warranty (“Warranty”) for genuine product
(the “Product”) which has been released for sale in the United States
of America, and Nokia Products Limited, a subsidiary of Microsoft
Mobile Oy, provides this Warranty for Product which has been
released for sale in Canada (“Covered Countries”) since September
15, 2014. As applicable, "Manufacturer" as used throughout, means
either Nokia Inc. or Nokia Products Limited.
IF YOU LIVE IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE OF
BUSINESS IS IN) THE UNITED STATES, SECTION 6 CONTAINS A
BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT
AFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE A DISPUTE WITH
MANUFACTURER. PLEASE READ IT.
This warranty gives you specific legal rights. You may also have other
rights which vary from State to State or Province to Province.
2. WARRANTY
(i) Twelve (12) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in
the sales pack of the main device excluding batteries, covers, cables
and chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers, unless
otherwise specified in the Product user guide.
During the warranty period, Manufacturer will, in a reasonable time,
remedy the defect free of charge by either repairing or replacing the
defective Product or the defective part of it at its option provided that
you have informed Manufacturer of the defect before the warranty
period expires. When repairing or replacing your Product,
Manufacturer may use new or re-conditioned parts or products.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the
original warranty period or for sixty (60) days from the date of repair
or replacement, whichever is longer.
IF YOUR STATE’S OR PROVINCE’S LAW GIVES YOU ANY IMPLIED
WARRANTY, INCLUDING AN IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS
DURATION IS LIMITED TO THE WARRANTY PERIOD. Some States or
Provinces do not allow limitations on how long an implied warranty
lasts, so this limitation may not apply to You.
The Product or all parts of your Product that Manufacturer has
replaced shall become Manufacturer’s property.
Manufacturer does not warrant that software preinstalled by or on
behalf of Manufacturer in the Product (or subsequent updates and
upgrades) (together "Manufacturer software") will meet your
requirements, work in combination with any hardware or software not
provided by Manufacturer, is uninterrupted or error free or that errors
are correctable or will be corrected. For Manufacturer software
related errors, Manufacturer will make available the latest version of
the Manufacturer software for reinstallation on your Product or, if
that would not be possible, another remedy, which in Manufacturer’s
reasonable discretion, satisfactorily addresses the error. Some
Manufacturer software may be subject to separate license terms that
are available with the software or your local section of
www.nokia.com.
Please always back up all data and content stored on your Product
before taking your Product in for service since service activities will
erase all data from your Product.
3. WHAT THIS WARRANTY DOES NOT COVER
Manufacturer does not provide any warranty for the following:
1 User guides;
2 Any (i) third party software, settings, content, data, or links installed
or downloaded onto your Product at any time, or (ii) Manufacturer and
third party services or enabling clients even if preinstalled by
Manufacturer (please read the terms and conditions that may
accompany the services as those will define your rights and
obligations);
3 Any (i) normal wear and tear, (ii) reduced charging capacity of the
battery resulting from its natural end of product life, or (iii) pixel
defects in your Product’s display that are within the scope of industry
standards;
4 SIM card and/or any cellular or other networks or system on which
your Product operates; or
5 Errors or damage caused by: (i) misuse or not using your Product in
accordance with the user guide, such as if the Product has been
exposed to moisture, to dampness or to extreme thermal or
environmental conditions or to rapid changes in such conditions, to
corrosion, to oxidation, to spillage of food or liquid or to influence
from chemical products, (ii) using your Product with, or connecting it
to, any product, accessory, software, or service not manufactured or
supplied by Manufacturer, (iii) any products combined with your
Product by a third party, (iv) damage or errors caused by hacking,
cracking, viruses, or other malware, or by unauthorized access to
services, accounts, computer systems or networks; or (v) other acts
beyond Manufacturer’s reasonable control.
This Warranty is not valid:
1 Outside the Covered Countries;
2 If your Product, or the software it runs on, has been (i) opened,
modified, or repaired without Manufacturer’s authorization, or (ii)
repaired with unauthorized spare parts;
3 If your Product's serial number, the mobile accessory date code, or
the IMEI number has been removed, erased, defaced, altered or if
these are illegible in any way;
4 If you have not installed the latest software updates that are publicly
available for your Product within a reasonable time of their release;
or
5 If you refuse to give possession of the Product to Manufacturer for
repair and investigation.
If this Warranty does not cover your Product or the issue based on
which it requires service, Manufacturer reserves the right to charge
for the repair or replacement of your Product, as well as a handling
fee.
4. LIMITATION OF MANUFACTURER'S LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW(S), MANUFACTURER
SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE, EITHER
EXPRESSLY OR IMPLICITLY, FOR ANY
1 DAMAGES OR LOSSES OF ANY KIND WHATSOEVER RESULTING FROM
OR RELATING TO LOSS OF, DAMAGE TO, OR CORRUPTION OF,
CONTENT OR DATA OR THE RECREATION OR TRANSFER THEREOF
EVEN IF SUCH LOSS, DAMAGE, OR CORRUPTION WAS A RESULT OF A
DEFECT IN YOUR PRODUCT; AND/OR
2 LOSS OF PROFIT, PRODUCTS OR FUNCTIONALITY, BUSINESS,
CONTRACTS, REVENUES OR ANTICIPATED SAVINGS, INCREASED
COSTS OR EXPENSES, OR FOR ANY INDIRECT, CONSEQUENTIAL OR
SPECIAL LOSS OR DAMAGE.
To the extent permitted by applicable law(s), Manufacturer’s liability
shall be limited to the purchase value of your Product.
5. CHOICE OF LAW
The laws of the State or Province where you live (or if a business your
principal place of business) govern the interpretation of this warranty,
any claim that Manufacturer has breached it, and all other claims
(including consumer protection, unfair competition, implied warranty,
and tort claims), regardless of conflict of law principles, except that
the Federal Arbitration Act governs all provisions relating to
arbitration.
6. BINDING ARBITRATION AND CLASS ACTION WAIVER IF YOU LIVE
IN (OR IF A BUSINESS YOUR PRINCIPAL PLACE OF BUSINESS IS IN)
THE UNITED STATES
This section applies to any dispute EXCEPT DISPUTES RELATING TO
THE ENFORCEMENT OR VALIDITY OF YOUR, MANUFACTURER’S, OR
EITHER YOUR OR MANUFACTURER’S LICENSOR’S INTELLECTUAL
PROPERTY RIGHTS. The term "dispute" means any dispute, action or
other controversy between you and Manufacturer concerning the
Product (including its price) or this warranty, whether in contract,
warranty, tort, statute, regulation, ordinance or any other legal or
equitable basis. "Dispute" will be given the broadest possible meaning
allowable under law.
1 Notice of Dispute. In the event of a dispute, you or Manufacturer
must give the other a Notice of Dispute, which is a written statement
that sets forth the name, address and contact information of the
party giving it, the facts giving rise to the dispute, and the relief
requested. You must send any Notice of Dispute by U.S. Mail to Nokia
Inc., ATTN: LCA ARBITRATION, One Microsoft Way, Redmond WA
98052-6399. A form is available at go.microsoft.com/fwlink/?
linkid=245499. Manufacturer will send any Notice of Dispute to you
by U.S. Mail to your address if we have it, or otherwise to your e-mail
address. You and Manufacturer will attempt to resolve any dispute
through informal negotiation within 60 days from the date the Notice
of Dispute is sent. After 60 days, you or Manufacturer may commence
arbitration.
2 Small Claims Court. You may also litigate any dispute in small claims
court in your county of residence (or if a business your principal place
of business) or King County, Washington, if the dispute meets all
requirements to be heard in the small claims court. You may litigate
in small claims court whether or not you negotiated informally first.
3 Binding Arbitration. If you and Manufacturer do not resolve any
dispute by informal negotiation or in small claims court, any other
effort to resolve the dispute will be conducted exclusively by
individual binding arbitration governed by the Federal Arbitration
Act ("FAA"). Class arbitrations are not permitted. You are giving up
the right to litigate disputes in court before a judge or jury (or
participate as a party or class member). Instead, all disputes will be
resolved before a neutral arbitrator, whose decision will be final
except for a limited right of appeal under the FAA. Any court with
jurisdiction over the parties may enforce the arbitrator’s award.
4 Class Action Waiver. Any proceedings to resolve or litigate any
dispute in any forum will be conducted solely on an individual basis.
Neither you nor Manufacturer will seek to have any dispute heard
as a class action, private attorney general action, or in any other
proceeding in which either party acts or proposes to act in a
representative capacity. No arbitration or other proceeding will be
combined with another without the prior written consent of all
parties to all affected arbitrations or proceedings.
5 Arbitration Procedure. Any arbitration will be conducted by the
American Arbitration Association (the "AAA") under its Commercial
Arbitration Rules. If you are an individual and use the Manufacturer
Product for personal or household use, or if the value of the dispute
is $75,000 or less whether or not you are an individual or how you use
the Product, the AAA’s Supplementary Procedures for ConsumerRelated Disputes will also apply. For more information, see
www.adr.org or call 1-800-778-7879. To commence arbitration,
submit the form available at go.microsoft.com/fwlink/?
linkid=245497 to the AAA. You agree to commence arbitration only in
your county of residence (or if a business your principal place of
business) or in King County, Washington. Manufacturer agrees to
commence arbitration only in your county of residence (or if a
business your principal place of business). You may request a
telephonic or in-person hearing by following the AAA rules. In a
dispute involving $10,000 or less, any hearing will be telephonic unless
the arbitrator finds good cause to hold an in-person hearing instead.
The arbitrator may award the same damages to you individually as a
court could. The arbitrator may award declaratory or injunctive relief
only to you individually, and only to the extent required to satisfy your
individual claim
6 Arbitration Fees and Payments.
(a) Disputes Involving $75,000 or Less. Manufacturer will promptly
reimburse your filing fees and pay the AAA’s and arbitrator’s fees and
expenses. If you reject Manufacturer’s last written settlement offer
made before the arbitrator was appointed ("Manufacturer’s last
written offer"), your dispute goes all the way to an arbitrator’s
decision (called an "award"), and the arbitrator awards you more than
Manufacturer’s last written offer, Manufacturer will: (i) pay the greater
of the award or $1,000; (ii) pay twice your reasonable attorney’s fees,
if any; and (iii) reimburse any expenses (including expert witness fees
and costs) that your attorney reasonably accrues for investigating,
preparing, and pursuing your claim in arbitration. The arbitrator will
determine the amount of fees, costs, and expenses unless you and
Manufacturer agree on them.
(b) Disputes Involving More Than $75,000. The AAA rules will govern
payment of filing fees and the AAA’s and arbitrator’s fees and
expenses.
(c) Disputes Involving Any Amount. In any arbitration you commence,
Manufacturer will seek its AAA or arbitrator’s fees and expenses, or
your filing fees it reimbursed, only if the arbitrator finds the
arbitration frivolous or brought for an improper purpose. In any
arbitration Manufacturer commences, Manufacturer will pay all filing,
AAA, and arbitrator’s fees and expenses. Manufacturer will not seek
its attorney’s fees or expenses from you in any arbitration. Fees and
expenses are not counted in determining how much a dispute
involves.
7 Conflict with AAA Rules. This warranty governs to the extent it
conflicts with AAA’s Commercial Arbitration Rules and Supplementary
Procedures for Consumer-Related Disputes.
8 Claims or Disputes Must Be Filed Within One Year. To the extent
permitted by law, any claim or dispute to which Section 6 applies must
be filed within one year in small claims court, an arbitration
proceeding, or in court, if Section 6 permits the dispute to be filed in
court instead of arbitration. The one-year period begins when the
claim or Notice of Dispute first could be filed. If such a claim or dispute
is not filed within one year, it is permanently barred.
9 Severability. If the class action waiver in Section 6.4 is found to be
illegal or unenforceable as to all or some parts of a dispute, then
Section 6 will not apply to those parts. Instead, those parts will be
severed and proceed in a court of law, with the remaining parts
proceeding in arbitration. If any other provision of Section 6 is found
to be illegal or unenforceable, that provision will be severed with the
remainder of this Section 6 remaining in full force and effect.
7. OTHER IMPORTANT NOTICES
For further information on your Warranty, as well as information
needed to process your warranty queries, please visit
www.nokia.com.
All parts of this Limited Warranty apply to the maximum extent
permitted by law or unless prohibited by law.
Please ensure your operator has removed any SIM-locks (or other
equivalent mechanisms that may lock your Product to a specific
network or operator) prior to delivering your Product for repair.
Your Product may contain country specific elements, including
software. The warranty services available in a particular country may
be limited to the Products and country specific elements available in
that country. Also, if your Product has been re-exported from its
original destination to another country, your Product may contain
country specific elements that are not considered a defect under this
Warranty even if it would not be operational.
United States: Nokia Inc., 1065 La Avenida, Mountain View CA 94043
Canada: Nokia Products Ltd., 1305 Pickering Parkway, Suite 200,
Pickering, ON L1V 3P2

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