Mircom Group of Companies NC-210 NC-210 MiCare Beacon User Manual LT 2076 Micare Nursecall User Guide

Mircom Group of Companies NC-210 MiCare Beacon LT 2076 Micare Nursecall User Guide

User manual

Nurse Call SystemLT-2076 Rev. 1.2 September 2015User GuideFor the latest compatability information visit www.mircom.com/deviceguide
LT-2076 Rev 1.2 3Table of Contents1.0 Introduction 51.1 About this User Guide .................................................................................................... 51.2 Contact Us ..................................................................................................................... 61.2.1 General Inquiries ............................................................................................................ 61.2.2 Customer Service .......................................................................................................... 61.2.4 Website .......................................................................................................................... 62.0 Dashboard 72.1 Campus, Building, Wing, and Floor ............................................................................... 72.2 Alerts .............................................................................................................................. 82.3 Alerts List ....................................................................................................................... 82.3.1 Speaking to the patient .................................................................................................. 82.4 Activity ............................................................................................................................ 93.0 Manage My Shift 103.1 Logging in to Dashboard ................................................................................................ 103.2 Starting your Shift .......................................................................................................... 103.3 Recording Breaks .......................................................................................................... 103.4 Ending your Shift ............................................................................................................ 104.0 Patients and Attendants 114.1 Patients .......................................................................................................................... 114.1.1 Check Ins ....................................................................................................................... 114.2 Attendants ...................................................................................................................... 115.0 Active Alerts 126.0 Warranty and Warning Information 136.1 Warning Please Read Carefully ..................................................................................... 136.2 Note to Installers ............................................................................................................ 136.3 System Failures ............................................................................................................. 136.3.1 Inadequate Installation ................................................................................................... 136.3.2 Power Failure ................................................................................................................. 136.3.3 Failure of Replaceable Batteries .................................................................................... 136.3.4 Compromise of Radio Frequency (Wireless) Devices ................................................... 146.3.5 System Users ................................................................................................................. 14
4LT-2076 Rev 1.26.3.6 Automatic Alarm Initiating Devices ................................................................................. 146.3.7 Software ......................................................................................................................... 146.3.8 Alarm Notification ........................................................................................................... 146.3.9 Telephone Lines ............................................................................................................. 146.3.10 Insufficient Time ............................................................................................................. 156.3.11 Component Failure ......................................................................................................... 156.3.12 Inadequate Testing ........................................................................................................ 156.3.13 Security and Insurance .................................................................................................. 156.4 Limited Warranty ............................................................................................................ 156.4.1 International Warranty .................................................................................................... 156.4.2 Conditions to Void Warranty .......................................................................................... 156.5 Warranty Procedure ....................................................................................................... 166.6 Disclaimer of Warranties ................................................................................................ 166.7 Out of Warranty Repairs ................................................................................................ 167.0 Special Notices 187.1 Industry Canada Notice .................................................................................................. 187.2 FCC Notice ..................................................................................................................... 18
LT-2076 Rev 1.2 51.0 Introduction1.1 About this User GuideThis user guide describes how attendants use the Dashboard Nursing Station software (Dashboard). With Dashboard, attendants can manage their shifts, get information about patients, find other attendants, check alerts, and more.This user guide covers the following models:•NC-2000 Patient Unit•NC-500 Pendant•NC-103 Pull Station•NC-210 Beacon•NC-220 ZF3This user guide covers the following sections of the site:•Dashboard•Manage My Shift•Patients and Attendants•Active Alerts
6LT-2076 Rev 1.2Introduction1.2 Contact UsFor General Inquiries, Customer Service and Technical Support you can contact us Monday to Friday 8:00 A.M. to 5:00 P.M. E.S.T.1.2.1 General InquiriesToll Free 1-888-660-4655 (North America Only)Local 905-660-4655Email mail@mircom.com1.2.2 Customer ServiceToll Free 1-888-MIRCOM5 (North America Only)Local 905-695-3535Toll Free Fax 1-888-660-4113 (North America Only)Local Fax 905-660-4113Email salessupport@mircom.com1.2.3 Technical SupportToll Free 1-888-MIRCOM5 (North America Only)888-647-2665International 905-647-2665Email techsupport@mircom.com1.2.4 Websitewww.mircom.com
LT-2076 Rev 1.2 72.0 DashboardIn the Dashboard section of the site, you can see active alerts and activity.Figure 1 Dashboard2.1 Campus, Building, Wing, and FloorA campus is a group of buildings that is managed by the MiCare system.A building is divided into wings, and wings are divided into floors. Floors are referred to by their campus, wing and floor names, for instance Head Office / West Wing / Second Floor.To see a building• Click the building in the Building List.To see a wing• Click the wing in the Wing View.To see a floor• Click the floor in the Floor View.To see the patients on a floor• Click the Patient icon. To see the attendants on a floor• Click the Attendant icon. To see the equipment on a floor• Click the Equipment icon. Building ListMapAlerts ListWing ViewFloor ViewAlert Info
8LT-2076 Rev 1.2Dashboard2.2 AlertsIcons beside each building indicate the alerts in that building.• Numbers in red indicate emergency alerts.• Numbers in blue indicate maintenance alerts.2.3 Alerts ListAlerts appear in the Alerts List.To see alert information• Click the alert in the Alerts List.The Alert Info area shows the location, the cause, and the time of the alert.To see the location of an alert• Click the icon to the left of the alert in the Alerts List.The location of the alert appears in the Map area.To acknowledge an alert1. Click the green checkmark in the Alerts List.2. If you are not logged in, enter your PIN.When you acknowledge an alert, it is cancelled.To decline an alert1. Click the red X in the Alerts List.2. If you are not logged in, enter your PIN.When you decline an alert, it is escalated according to the rules defined by the system administrator.2.3.1 Speaking to the patientA phone icon in the Alerts List means that the device sending the alert can function as a phone.To speak to the patient• Click the phone icon. The device calls your phone number. You can now talk to the patient on your phone.An Attendant icon in the second column means that an attendant is in the room. In this case, the phone icon does not appear.
LT-2076 Rev 1.2 9Dashboard2.4 ActivityIn addition to sending alerts to Dashboard, a device can perform other actions such as sending a message to an email address, a pager, or a phone number. These actions appear in the Activity tab in the Alerts List. The Activity tab lists the device’s name, its room, the date and time it performed the action, and the output and level.Output: This indicates the kind of action the device performed. Outputs can be the following:•Call: The device phones an individual or group.•Email: The device sends an email to an individual or group.•Pager: The device pages an individual or group.•SMS: The device sends a text message to an individual or group.•XML: The device sends an XML message to a device that accepts XML messages.Level: This indicates the escalation level of the message.
10 LT-2076 Rev 1.23.0 Manage My ShiftIn the Manage My Shift section of the site, you manage all aspects related to your shifts (for example, the start of your shift, the end of your shift, and breaks). You must log in at the start of your shift and log off at the end of your shift.3.1 Logging in to DashboardTo log in1. Click Manage my Shift.2. Type your PIN in the PIN field, and then click Login.You were given a PIN by the administrator.3.2 Starting your ShiftTo start your shift1. If the Phone field is blank, type a telephone number where you can be reached (for example a cell phone number or extension).2. If the Pager field is blank, type a pager number if you have one.3. Click Start Shift.3.3 Recording BreaksTo record a break• Click On Break.• When you return from break, click Back from Break.3.4 Ending your ShiftTo end your shift• Click End Shift.
LT-2076 Rev 1.2 114.0 Patients and Attendants4.1 PatientsThe Patients section lists all the patients in the campus.To view information about a patient• Click View Profile.4.1.1 Check InsCheck Ins are days and times that the patient is required to check in to Dashboard. If a Check In is specified, then the patient must activate the associated device once during the time period. If the device is not activated, then an alert is sent. For example, if the Check In is 10 hours, then the patient must press the button on the device every 10 hours, otherwise the device sends an alert.4.2 AttendantsThe Attendants section lists all the attendants in the campus.The Status column indicates whether the attendant is on shift (Active) or not.The Email and Phone column shows the attendant’s email address and phone number. Devices use this information to send email, SMS, and phone messages.
12 LT-2076 Rev 1.25.0 Active AlertsThe Active Alerts section shows the same information as appears in the Alerts List (see 2.3 Alerts List on page 8). It is designed to be viewed on a mobile device, such as a phone.Figure 2 Active AlertsTo search for an alert in a certain building, wing, or room• Type a building, wing or room in the Filter Items field.To acknowledge or decline an alert1. Click the arrow next to the alert.2. Click the Accept button or the Decline button.Figure 3 Alert Response
LT-2076 Rev 1.2 136.0 Warranty and Warning Information6.1 Warning Please Read Carefully6.2 Note to InstallersThis warning contains vital information. As the only individual in contact with system users, it isyour responsibility to bring each item in this warning to the attention of the users of thissystem. Failure to properly inform system end-users of the circumstances in which the systemmight fail may result in over-reliance upon the system. As a result, it is imperative that youproperly inform each customer for whom you install the system of the possible forms of failure.6.3 System FailuresThis system has been carefully designed to be as effective as possible. There arecircumstances, such as fire or other types of emergencies where it may not provide protection.Alarm systems of any type may be compromised deliberately or may fail to operate asexpected for a variety of reasons. Some reasons for system failure include:6.3.1 Inadequate InstallationA Nurse Call system must be installed in accordance with all the applicable codes andstandards in order to provide adequate protection. An inspection and approval of the initialinstallation, or, after any changes to the system, must be conducted by the Local AuthorityHaving Jurisdiction. Such inspections ensure installation has been carried out properly.6.3.2 Power FailurePatient Units, Beacons, and many other connected devices require an adequate power supplyfor proper operation. If the system or any device connected to the system operates frombatteries, it is possible for the batteries to fail. Even if the batteries have not failed, they mustbe fully charged, in good condition and installed correctly. If a device operates only by ACpower, any interruption, however brief, will render that device inoperative while it does nothave power. Power interruptions of any length are often accompanied by voltage fluctuationswhich may damage electronic equipment such as a nurse call system. After a powerinterruption has occurred, immediately conduct a complete system test to ensure that thesystem operates as intended.6.3.3 Failure of Replaceable BatteriesSystems with wireless transmitters have been designed to provide several years of battery lifeunder normal conditions. The expected battery life is a function of the device environment,usage and type. Ambient conditions such as high humidity, high or low temperatures, or largetemperature fluctuations may reduce the expected battery life. While each transmitting devicehas a low battery monitor which identifies when the batteries need to be replaced, this monitorNote to End UsersThis equipment is subject to terms and conditions of sale as follows:i
14 LT-2076 Rev 1.2Warranty and Warning Informationmay fail to operate as expected. Regular testing and maintenance will keep the system ingood operating condition.6.3.4 Compromise of Radio Frequency (Wireless) Devices Signals may not reach the receiver under all circumstances which could include metal, water,or concrete objects placed on or near the radio path or deliberate jamming or other inadvertentradio signal interference.6.3.5 System Users A user may not be able to operate a panic or emergency switch possibly due to permanent ortemporary physical disability, inability to reach the device in time, or unfamiliarity with thecorrect operation. It is important that all system users be trained in the correct operation of thenurse call system and that they know how to respond when the system indicates an alarm.6.3.6 Automatic Alarm Initiating Devices Motion sensors, smoke detectors, heat detectors and other alarm initiating devices that maybe an ancillary part of this system may not properly detect an alarm condition or signal theCentral controller to alert occupants of an alarm condition for a number of reasons, such as:the motion sensor, smoke detectors or heat detector may have been improperly installed orpositioned; smoke or heat may not be able to reach the alarm initiating device, such as whenthe fire is in a chimney, walls or roofs, or on the other side of closed doors; and, smoke andheat detectors may not detect smoke or heat from fires on another level of the residence orbuilding. Motion sensors must be kept clear of any obstacle to impede the sensors ability todetect movement.6.3.7 SoftwareMost Mircom products contain software. With respect to those products, Mircom does notwarranty that the operation of the software will be uninterrupted or error-free or that thesoftware will meet any other standard of performance, or that the functions or performance ofthe software will meet the user’s requirements. Mircom shall not be liable for any delays,breakdowns, interruptions, loss, destruction, alteration or other problems in the use of aproduct arising our of, or caused by, the software.6.3.8 Alarm NotificationAlarm Notification such as Dashboard alerts or pocket pager messages may not warnattendants if they are not in direct proximity. If notification devices are located on a differentlevel of the residence or premise, then it is less likely that the attendants will be alerted.Audible notification may be interfered with by other noise sources such as stereos, radios,televisions, air conditioners or other appliances, or passing traffic. Audible notification,however loud, may not be heard by a hearing impaired person.6.3.9 Telephone Lines If telephone lines are used to transmit alarms, they may be out of service or busy for certainperiods of time. Also the telephone lines may be compromised by such things as criminaltampering, local construction, storms or earthquakes.
LT-2076 Rev 1.2 15Warranty and Warning Information6.3.10 Insufficient TimeThere may be circumstances when the system will operate as intended, yet the occupants willnot be protected from the emergency due to their inability to respond to the warnings in atimely manner. If the system is monitored, the response may not occur in time enough toprotect the occupants or their belongings.6.3.11 Component FailureAlthough every effort has been made to make this system as reliable as possible, the systemmay fail to function as intended due to the failure of a component.6.3.12 Inadequate TestingMost problems that would prevent an alarm system from operating as intended can bediscovered by regular testing and maintenance. The complete system should be tested asrequired by national standards and the Local Authority Having Jurisdiction and immediatelyafter a fire, storm, earthquake, accident, or any kind of construction activity inside or outsidethe premises. The testing should include all sensing devices, keypads, consoles, alarmindicating devices and any other operational devices that are part of the system.6.3.13 Security and Insurance Regardless of its capabilities, an alarm system is not a substitute for property or life insurance.An alarm system also is not a substitute for property owners, attendants, nursing staff or othercare giver personnel to act prudently to prevent or minimize the harmful effects of anemergency situation.IMPORTANT NOTE: End-users of the system must take care to ensure that the system,batteries, telephone lines, etc. are tested and examined on a regular basis to ensure theminimization of system failure. 6.4 Limited Warranty Mircom Technologies Ltd. together with its subsidiaries and affiliates (collectively, the “MircomGroup of Companies”) warrants the original purchaser that for a period of one year from thedate of shipment, the product shall be free of defects in materials and workmanship undernormal use. During the warranty period, Mircom shall, at its option, repair or replace anydefective product upon return of the product to its factory, at no charge for labor and materials.Any replacement and/or repaired parts are warranted for the remainder of the original warrantyor ninety (90) days, whichever is longer. The original owner must promptly notify Mircom inwriting that there is defect in material or workmanship, such written notice to be received in allevents prior to expiration of the warranty period. 6.4.1 International Warranty The warranty for international customers is the same as for any customer within Canada andthe United States, with the exception that Mircom shall not be responsible for any customsfees, taxes, or VAT that may be due. 6.4.2 Conditions to Void Warranty This warranty applies only to defects in parts and workmanship relating to normal use. It doesnot cover:
16 LT-2076 Rev 1.2Warranty and Warning Information• damage incurred in shipping or handling; • damage caused by disaster such as fire, flood, wind, earthquake or lightning; • damage due to causes beyond the control of Mircom such as excessive voltage, mechanical shock or water damage; • damage caused by unauthorized attachment, alterations, modifications or foreign objects; • damage caused by peripherals (unless such peripherals were supplied by Mircom); • defects caused by failure to provide a suitable installation environment for the products; • damage caused by use of the products for purposes other than those for which it was designed; • damage from improper maintenance; • damage arising out of any other abuse, mishandling or improper application of the products. 6.5 Warranty Procedure To obtain service under this warranty, please return the item(s) in question to the point ofpurchase. All authorized distributors and dealers have a warranty program. Anyone returninggoods to Mircom must first obtain an authorization number. Mircom will not accept anyshipment whatsoever for which prior authorization has not been obtained. NOTE: Unlessspecific pre-authorization in writing is obtained from Mircom management, no credits will beissued for custom fabricated products or parts or for complete fire alarm system. Mircom will atits sole option, repair or replace parts under warranty. Advance replacements for such itemsmust be purchased.Note: Mircom’s liability for failure to repair the product under this warranty after a reasonablenumber of attempts will be limited to a replacement of the product, as the exclusive remedy forbreach of warranty.6.6 Disclaimer of Warranties This warranty contains the entire warranty and shall be in lieu of any and all other warranties,whether expressed or implied (including all implied warranties of merchantability or fitness fora particular purpose) And of all other obligations or liabilities on the part of Mircom neitherassumes nor authorizes any other person purporting to act on its behalf to modify or to changethis warranty, nor to assume for it any other warranty or liability concerning this product. This disclaimer of warranties and limited warranty are governed by the laws of the province ofOntario, Canada. 6.7 Out of Warranty Repairs Mircom will at its option repair or replace out-of-warranty products which are returned to itsfactory according to the following conditions. Anyone returning goods to Mircom must firstobtain an authorization number. Mircom will not accept any shipment whatsoever for whichprior authorization has not been obtained. Products which Mircom determines to be repairable will be repaired and returned. A set feewhich Mircom has predetermined and which may be revised from time to time, will be chargedfor each unit repaired.
LT-2076 Rev 1.2 17Warranty and Warning InformationProducts which Mircom determines not to be repairable will be replaced by the nearestequivalent product available at that time. The current market price of the replacement productwill be charged for each replacement unit.The preceding information is accurate as of the date of publishing and is subject to change or revision without prior notice at the sole discretion of the Company. WARNING: Mircom recommends that the entire system be completely tested on a regular basis. However, despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform as expected. NOTE: Under no circumstances shall Mircom be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property. MIRCOM MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ITS GOODS DELIVERED, NOR IS THERE ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, EXCEPT FOR THE WARRANTY CONTAINED HEREIN.
18 LT-2076 Rev 1.27.0 Special Notices7.1 Industry Canada NoticeThis device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:(1) This device may not cause interference; and(2) This device must accept any interference, including interference that may cause undesired operation of the device.Cet appareil est conforme aux CNR sans licenses requises d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes :( 1 ) Ce dispositif ne peut produire des interférences ; et( 2 ) Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent entraîner un mauvais fonctionnement de l'appareil.7.2 FCC NoticeThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
CANADA - Main Office 25 Interchange Way Vaughan, ON L4K 5W3 Tel: (888) 660-4655 (905) 660-4655 Fax: (905) 660-4113© Mircom 2015Printed in Canada Subject to change without prior notice www.mircom.com U.S.A4575 Witmer Industrial Estates Niagara Falls, NY 14305Tel: (888) 660-4655Fax: (888) 660-4113TECHNICAL SUPPORT North AmericaTel: (888) Mircom5 (888) 647-2665 InternationalTel: (905) 660-4655

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