Mitel 3000 Users Manual

2015-01-21

• FCC INFORMATION
  • Exhibit J - Customer Information
• CUSTOMER OWNED COIN/CREDIT CARD PHONES
  • Data Equipment
    • Systems
      • FIC
      • SOC
      • USOC Jack
      • REN
    • Adjuncts – KX and PX Devices
• OEM DEVICES
  • Automatic Dialers
    • Toll Restriction and Least Cost Routing Equipment
    • Equipment with Direct Inward Dialling (DID)
    • Equal Access Requirements
    • Electrical Safety Advisory
    • Equipment with Fax
    • Digital Equipment
• RF RADIATION EXPOSURE
• SAFETY REGULATIONS
  • Important Safety Instructions
• INTRODUCTION
  • SYSTEM DESCRIPTION
    • System Options
    • Contact Details
• USING THIS GUIDE
  • FEATURE PHONE
    • To adjust the Feature Phone Pedestal
    • Using the Feature Phone Display
      • Prompts and Information
      • Selectable Options
    • Using the Display Keys to Select Menu Options
    • Using the Scroll Keys
    • Using the Clear Key “C”
    • Using the Keypad
    • Entering Text when Programming Names or Messages
    • Using the Programmable Keys / Line Keys
    • Using the Speakerphone Key
    • Using the Volume Keys
      • Volume Keys Operation in Speakerphone Mode
      • Volume Keys Operation in Handset Mode:
      • Using the Mute Key
      • The Ringing / Message Waiting Light
    • Using the Function Keys
    • DSS Extensions
    • Backlit Display
    • Data Port
  • CUSTOMIZING YOUR FEATURE PHONE
    • To Change the Language on Your Phone
    • Automatic Answer
    • To Program a Feature onto a Programmable Key on your Extension
    • Headset Mode
    • To Select a Ringing Tone
    • To Set the Display Contrast
    • System Programming
    • Background Music
    • Speakerphone Options
    • Internal Extension Order
    • IP Extensions
  • USING STANDARD ANALOG TELEPHONE SETS
    • Feature Access Codes List
• GETTING STARTED – BASIC CALL FEATURES
  • Making and Answering Calls
    • To Make an External Call
    • Restricting Outgoing Calls
    • To Program CO Lines to be used for Incoming Calls Only
    • Emergency Numbers
    • To Make an Internal Call
    • To Call an Extension Group
    • Programming and Dialing Speed-Dial Numbers
    • To Program a Personal Speed-Dial Number
    • To Add or Delete a System Speed-Dial Number
    • To Change the System Speed-Dial Password
    • To Dial a Personal Speed-Dial Number
    • To Dial a System Speed-Dial Number
  • ANSWERING CALLS
    • Ignoring Calls Ringing Your Phone
    • Re-seize Line
  • HOLDING AND TRANSFERRING CALLS
    • System Hold
    • To Place an External Call on System Hold
    • Associated Hold
    • To Transfer a Call to Another Extension
    • To Transfer a Call to an External Number
    • To Make an External Consultation Call
    • Button Hopping
  • RE-DIRECTING CALLS
    • To Re-Direct a Call Ringing at Your Extension
    • To Re-Direct a Call Ringing at Your Extension to Voice Mail
  • FORWARDING CALLS
    • Forward All Calls
    • Follow Me
    • Forward When Busy
    • To cancel Forward When Busy
    • Forward On No Answer
    • To Cancel Forward On No Answer
  • EXTERNAL FORWARDING
    • To Restrict an Extension from Forwarding Calls to an External Number
    • To Forward All Calls or External Calls Only to an External Number
  • GROUP FORWARDING
    • Setting a Group Forwarding from a System Phone
    • To Cancel Group Forwarding
  • CONFERENCE CALLS
    • To Set Up an Internal Conference
    • To Set Up an External Conference
  • USING YOUR FEATURE PHONE WITH A HEADSET
    • To Make an Internal or External Call when using a Headset
    • To End a Call when using Headset
    • To Answer a Call when using a Headset
  • HANDSET MONITOR
  • INCOMING CALL HANDLING
    • Incoming Calls to Individual Extensions
    • Incoming Calls to a Ring Group
    • Incoming Calls to a Hunt Group
  • EXTENSION GROUPS
    • Group Programming
    • Hunt Group Timer
    • Logging In and Out of Hunt Groups
  • OUTGOING GROUPS
    • To Program Lines into Groups for Access using the Codes 9 or 760 - 769
  • INCOMING RINGING PROGRAMMING
  • DAY SERVICE / NIGHT SERVICE
    • To Set the Automatic Start and End Times for Night Service
    • To Manually Turn on Night Service
    • To have Night Service Remain on over Weekends
  • AUTO-ATTENDANT
    • Dialing # when Listening to the Auto Attendant Greeting
    • Dialing # when Listening to a Standard Mailbox Greeting
    • Dialing # when Listening to a Message-Only Voice Mailbox
    • Dialing More than One Digit
    • Dialing an Invalid Number
    • Dialing Incomplete Numbers
    • Dialing when in the Recording Phase
    • Useful samples of digit translation (single digit dial through)
    • Auto-Attendant Programming
      • Programming Lines to be answered by the Auto-Attendant
      • To Customize the Auto-Attendant Message
      • Recording a Temporary Auto-Attendant Greeting
      • To Change the Auto-Attendant Language
      • To Change the Ringing Time before Calls Hear the Auto-Attendant Greeting
  • COURTESY SERVICE
    • To Program the Courtesy Service
      • To Change the Courtesy Language
      • To Change the Ringing Time before Calls are answered by the Courtesy Greeting
      • To Record a Customized Courtesy Greeting
      • Recording a Temporary Courtesy Service Greeting
  • DIRECTORY SERVICES
    • Simple Directory Service
      • To record a directory message
    • Dial Name Directory Service
    • Dial Name Directory Programming
      • Programming the Directory Service on
      • To program the names in the Directory table
      • Recording names
• VOICE MAIL
  • To Allocate a Voice Mailbox to an Extension
  • SETTING UP VOICE MAILBOXES
    • To Record Voice Mailbox Greetings
    • To Replay a Voice Mailbox Greeting
    • To Select the Primary or Alternate Greeting
    • Recording Names in Voice Mailboxes
    • To Turn on the Voice Mailboxes
    • To Monitor / Pick-Up Callers as they Speak to a Voice Mailbox
    • To Change a Voice Mailbox Password
    • To Compose a Message and Send It to Another User
    • To Access Voice Mailboxes
    • To Retrieve Messages Left in a Voice Mailbox
    • To Forward a Message
    • Return Call
    • Transferring Calls to Voice Mailboxes
    • To Create a VM Memo
    • To Retrieve Voice Mailbox Messages Remotely
    • To Record a Call
    • Group Mailboxes
  • REMOTE NOTIFICATION OF VOICE MESSAGES
    • Setting Up your Remote Notification to a Personal Number
      • Programming a Personal Number
      • Notification of All Messages or Priority messages
      • Turning Remote Notification on and off
    • Setting up Remote Notification to a Pager
      • Programming the pager number and the pager dial string
    • Selecting the Extensions that can activate Remote Notification
    • Selecting the Number of Simultaneous Calls
    • Selecting the Number of Retry Attempts
    • Selecting the Line Group that the Remote Notification calls are to use
    • Notification delay timer
    • Notification interval timer
    • To Check All Voice Mail Passwords
    • Voice Mail from a Standard Analog Phone
    • Accessing a Voice Mailbox
      • While Listening to the Greeting
      • When Playback of Messages has Commenced
    • Voice Mail Language
    • Information-Only Voice Mailboxes
    • Voice Mailbox Capacity
    • Voice Mailbox Capacity % Used
    • System Voice Mailbox
    • To Turn the System Voice Mailbox On and Off
    • To Program Lines to be Answered by the System Voice Mailbox
    • Leaving Messages in Voice Mailboxes
    • To Change the Greeting on the System Voice Mailbox
    • To Set the Time a Call will ring before the System Voice Mailbox Answers
    • To Retrieve Messages left in the System Voice Mailbox
    • To Retrieve System Voice Mailbox Messages Remotely
  • FAX LINE / EXTENSION
• ADDITIONAL CALL FEATURES
  • Redial
    • To Redial the Last External Number Dialed
      • Saved Number Redial
    • Call Pick-Up
      • To Pick up a Call Ringing at Another Extension in Your Group
      • To Pick up a call when the call is ringing in to a Ring Group.
      • To Pick up a call when the call is ringing in to a Hunt Group.
      • To Pick up a Holding call at another extension
      • To Pick up an External Incoming Call
    • Ring Back
      • To have a Busy Extension Call You Back when it Becomes Free
      • To Get a CO Line as Soon as One is Available
    • Camp On Busy
    • Call Waiting from Another Extension
    • To Present a Busy Extension with a Call Waiting Tone
    • To Accept a Waiting Call
    • Call Waiting from External Calls
    • Multiple Call Park
      • To Park and Retrieve a Call
    • Automatic Line selection
    • Barge-In
      • To Program extensions allowed to barge-in
      • To Program extensions protected from “Barge-In”
      • To Program “Barge-In” with or without tone
    • Paired Extensions
    • Operator Services
      • To call the operator
      • To Intrude on a Trunk-to-Trunk Call
    • Setting Display Messages
      • To Set a Message to be displayed to Internal Callers
      • To Cancel a Display Message
    • Displaying Caller Numbers and Routing Calls
    • Programming the System with the Type of Caller ID detection if using CO lines.(PSTN caller ID Type)
    • Programming the System to Display Caller ID Information
    • To Associate a Caller Number with a Name and Route the Call to an Extension
    • Storing and Redialing Caller Numbers (Caller ID List)
      • To Examine and Redial Stored Caller Numbers
      • To Program the Caller ID List to Store All Calls or Unanswered Calls Only
      • To Set up Extensions with an Individual Caller ID List
  • PAGING
    • To Program an Extension for use with a Public Address Amplifier
    • To make an Announcement over a Public Address System
    • To Respond to a Page over the PA System
    • To Make an Announcement over the Speakers of all Feature Phone
    • To Make an Announcement over the Speakers of all Feature Phone and the PA
    • Single Extension Page
    • To Answer a Single Extension Page Call at Your Extension
    • To Protect Feature Phone against Paging Announcements
    • To Prevent Extensions from using the Public Address System
  • MANAGER / ASSISTANT
    • To Set up Manager / Assistant Combinations
    • To Program a Key to Answer the Manager’s Calls
    • To Dedicate a CO Line to a Manager’s Extension
    • To Program a Key as a Single Extension Page Key to the Assistant’s Extension
    • To Program a Key to Call the Assistant’s Extension Directly
    • To Program a Key to forward Calls to an Assistant
  • LEAST-COST ROUTING (LCR)
    • To Set up Codes to allow Calls to be routed on Specific Lines or Networks
    • Least-Cost Routing Activated Automatically at Set Times
    • Making a Call with LCR Activated
  • ACCOUNT CODES
    • To Set up the Account Code Operation
    • Entering Account Codes - Optional Mode
      • Entering the code prior to making a call
      • Entering the Code During a Call
      • Entering the Code after a Call
    • Entering Account Codes - Forced mode
  • PBX MODE
    • Line Appearances on Feature Phone Keys
    • Making External Calls when in PBX Mode
    • Incoming Calls in PBX Mode
    • Call Answered
    • Calls Put on Hold
  • DO-NOT-DISTURB
    • To Set Do-Not-Disturb on Your Extension
    • To Cancel Do-Not-Disturb on Your Extension
  • ROOM MONITOR
  • EXTENSION LOCK
    • To Lock Your Extension
    • To Unlock Your Extension
    • To Make a Call from a Locked Extension
    • To Change Your Extension Lock Password
    • To Examine Extension Lock Passwords
  • TONE PROTECTION
    • To Program an Extension to Receive Call Waiting Tones
    • To Protect an Individual Call from Call Waiting Tones
  • REMINDER CALL
    • To Set your Extension to give You a Reminder Call at a Given Time
    • To Review and Cancel a Reminder Call
  • SENDING A HOOKFLASH WHILE ON A CALL
    • To Send a Hookflash Signal to a CO or a PBX
  • EXTENSION RESET
    • To Reset your Feature Phone
  • SETTING THE TIME AND DATE
  • MUSIC-ON-HOLD OPTIONS
    • To Supply Music, Tone or Silence to Callers on Hold
  • HOT LINE
  • ASSIGNING EXTENSION NAMES
  • CLASS-OF-SERVICE
    • To Program Class-of-Service Tables
    • To Restrict Extension Outgoing Calls During the Day
    • To Restrict Extension Outgoing Calls During the Night
    • To Allow Extensions to use System Speed-Dial Numbers to Override Call Restrictions
  • POWER FAILURE OPTIONS
    • To Provide Battery Backup
    • Battery Alarm
    • To Make Outgoing Calls Following a Power Failure
  • LIGHT-EMITTING DIODE (LED) INDICATORS
  • USING A DOOR PHONE
    • To Program a Door Phone
    • To Program which Extensions the Door Phone will Ring
    • Answering a Door Phone Call
    • To Open a Door Using the Doorstrike
    • To Program which Extensions can Operate the Doorstrike
  • CALL LOGGING
    • To Enable / Disable Call Logging
    • To Prevent Calls from Individual Extensions being Logged
    • To Set the Call Logging Interface Speed
  • OPERATION WITH A PARENT PBX
    • To Program PBX Access Digits
• ADDITIONAL PROGRAMMING OPTIONS
  • SYSTEM LANGUAGE
  • TO CHANGE THE PROGRAMMING EXTENSION
  • TO CHANGE THE SYSTEM PROGRAMMING PASSWORD
  • TO PRESENT LINE NAME (LINE NAME PROGRAMMING)
  • TO CONFIGURE UNEQUIPPED LINE INTERFACES
  • TO CONFIGURE DISCONNECTED EXTENSIONS
  • AUTOMATIC LINE SELECTION
  • TO EXAMINE SYSTEM PASSWORDS
  • TO CONFIGURE LINE KEY LIGHTS
  • TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION
  • TO MOVE A FAULTY EXTENSION
  • TO CHANGE RINGING FROM 50 TO 20 HZ
  • REVERSE CADENCE
  • KEYPAD CONFIRMATION
  • SEND SPECIFIC DID
    • Enabling Specific DID
  • FLEXIBLE NUMBERING
    • General Rules for Flexible Numbering:
  • SIP CALLED NUMBER ROUTING
  • LOCAL CODES
  • TO CONFIGURE CO LINES
    • Programming Tone Dialing
    • To Program Loop Calling on System Lines
    • Reversal on Idle
    • Caller ID Detection
    • Programming Dial Tone Detection
    • Programming Long CO Line
    • Line Name
    • Break Supervision
    • Reversal on Answer
    • Enhanced Emergency Service E911
    • Programming System Timers
    • Glossary of Timers
      • Recall on hold
      • Recall on transfer
      • Forward on no answer
      • Courtesy delay
      • Open the door
      • Door Phone ring duration
      • Call Park
      • Ringback time duration
      • Auto Attendant Day
      • System Voice mailbox delay
      • System Voice mailbox delay
      • Programmable message length
      • AA Dial Time
      • Hunt Timer
      • Notification Delay
      • Notification Interval
    • To Reset the System
  • T1 (RBS) T1/E1 PRI INTERFACE
  • (PRI)TRUNK TYPE
  • T1 (RBS) OR PRI (ISDN)
    • T1 (RBS) Channel programming
      • Programming the type of Framing on the T1
      • Programming the type of Coding on the T1
      • Programming the Line Build-Out on the T1
      • Programming the Line Types on the T1
        • Programming the Service Types
        • Programming the Start Types
    • Programming Received Digits on the T1
    • Programming the Line Gain on the T1
    • Programming DTMF/Pulse Dialing on the T1
    • T1 PRI Channel Programming
      • Programming the ISDN Signalling Protocol (Q931) on the T1 PRI
      • Programming the Line Build-Out for PRI
  • E1 PRI INTERFACE
    • E1 PRI Channel Programming
    • Accept on Busy
• LINE PROGRAMMING CHANGES WHEN A T1/E1 MODULE IS EQUIPPED
  • EQUIPPED LINES
    • Equipped Lines programming when Trunk Type T1 is programmed
    • Equipped Lines programming when Trunk Type T1 ISDN is programmed
    • Equipped Lines programming when Trunk Type E1 ISDN is programmed
  • INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE
  • OUTGOING RESTRICTION
    • Switch equipped with a PRI interface
    • Switch equipped with a T1 interface
  • INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED
  • INCOMING CALLS ONLY WHEN T1 PRI IS PROGRAMMED
  • INCOMING CALLS ONLY WHEN E1 PRI IS PROGRAMMED
  • OUTGOING GROUPS
    • Outgoing groups programming when T1 is programmed
    • Outgoing Groups when PRI is programmed
  • LCR CODES
    • Selecting Lines when T1 is programmed
    • Selecting lines when PRI is programmed
  • SYSTEM VOICE MAILBOX PROGRAMMING
    • System Voice Mailbox Programming when T1 is programmed
    • System Voice Mailbox Programming when a PRI is programmed
• ANALOG CO LINES
• CALL ROUTING FACILITIES ON T1 AND T1/E1 PRI
  • CALLING NUMBER ROUTING
  • CALLED NUMBER ROUTING
  • CALLING NUMBER / CALLED NUMBER ROUTING
  • DISPLAY OF CALLING / CALLED NUMBERS
  • TELESECRETARY SERVICE
• PRESENTATION OF LINES ON THE SYSTEMPHONES
  • Programmed systemphone keys in Key system mode
    • Line presentation in the systemphone display
• PROGRAMMING REFERENCE
  • Notes
    • Accessing System Programming Options
    • System Settings Options
      • Feature
        • Notes
    • Extensions Settings Options without a T1 /E1 PRI module installed
    • Extensions Settings Options with a T1 /E1 PRI module installed
    • Lines Settings Options
• Index