Mitel 5000 Users Manual Enterprise Messaging And Basic Voice Mail Administrator Guide

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5000

MITEL

Enterprise® Messaging and Basic Voice Mail

Administrator Guide

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Enterprise® Messaging and Basic Voice Mail Administrator

Quick Reference Guide

This guide provides information for frequently used voice mail administration features. For more information about

these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide.

Voice Mail Administrator Features

You can use the voice mail administrator mailbox to

program the following voice mail features.

Accessing the Voice Mail Administrator

Mailbox

1. Dial the voice mail access number.

2. Press

* or say “Login” to identify yourself as a

subscriber.

3. Enter or say the administrator mailbox number.

4. Enter the password, and then press #.

5. Press 9 or say “Nine” to access the administrator

menu.

Recording Broadcast Messages

1. Access the administrator mailbox as described

above.

2. Press 1 or say “Broadcast Message” to select

broadcast message.

3. Record the message, and then press # to stop

recording.

4. Press # or say “Accept” to accept the message.

Performing Subscriber Mailbox

Maintenance

1. Access the administrator mailbox as described to

the left.

2. Press 2 or say “Mailbox Maintenance.”

3. Enter or say the mailbox, extension ID, or group

list number, and then follow the prompts.

Importing Fax Documents

1. Use a fax machine to obtain dial tone, and then

access the voice mail administrator mailbox as

described to the left.

2. Press 4 or say “Import Fax.”

3. Enter the fax document number, and then do one

of the following:

• If the document number does not currently

exist, press # or say “Yes” if the number is

correct, or press 3 or say “Re-enter” and re-

enter the number.

• If the document currently exists, press # or

say “Yes” to replace the document, or press

3 or say “Re-enter” to enter another

number.

4. When prompted, press Start on the fax machine.

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Administrator Account Voice Mail Flowchart

ADMINISTRATOR MAILBOX MENU

“Broadcast Message”

“Mailbox Maintenance”

Recording “Options”

“Import Fax”

System Prompt “Replacement”

1

2

3

4

6

During your message:

Pause

Erase and Re-record

“Continue”

After your message:

“Replay”

“Append”

“Erase”

“Accept”

Hang up to cancel

2

3

#

1

2

3

#

SENDING A MESSAGE

CREATE CUSTOM RECORDING

During your recording:

Pause

Erase and Re-record

“Continue”

After finishing, EITHER, Hang up

OR, For options

2

3

#

#

MAKING A RECORDING

RECORDING OPTIONS

“Replay”

“Append”

“Erase” and Re-record

“Cancel”

“Accept”

1

2

3

#

ASSIGN CUSTOM RECORDINGS

“Select” Recording

Enter Ext. Number

Enter Mode:

“Day” Mode

“Night” Mode

Enter Recording Number

If recording number exists:

Verify number

Re-enter number

2

1

2

#

If document number exists:

Replace

“Re-enter” Number

If document number does not exist:

Verify Number

“Re-enter” Number

#

3

#

3

IMPORT FAX DOCUMENT

Record “Greeting”

“Primary” Greeting

“Alternate” Greeting

“System” Greeting

(See Recording Options)

Record Directory “Name”

(See Recording Options)

Change “Password”

Change “Envelope” Settings *

“Voice Mail”

“E-Mail”

“Facsimile”

Then select:

“Time, Date”

“Source”

“Length/Subj./Pages”

“All Options”

“None”

“Remote” Messaging *

“Primary” Cascade

“Alternate” Cascade

“More” Options

Fax “Number”

Message “Order”

“Swap”

“E-Mail Rdr. Count”

“Transfer” Method *

1

1

2

3

2

3

4

1

2

3

1

2

3

4

5

5

1

2

9

1

2

3

4

5

PERSONAL OPTIONS

ACCESSING THE SYSTEM

ADMINISTRATOR’S MAILBOX

•Do one of the following:

– Press the MSG button to respond to

a message from voice mail.

– Call the voice mail extension

number, say “Login” or press , and

say or enter your mailbox

number.

• Enter your password (press ).

• Say “Nine” or press to access

administrator features.

#

9

Program Cascade “Level”

Enter cascade level number, then:

“Change”

Enter “Personal” #

Enter “Pager” #

Enter “Time” of Day

Set “Days” of Week

Mon-Fri “Weekdays”

All “Days”

Individual “Day” 1-7

Select Message “Category”

“All Messages”

“Priority” Messages

1

1

2

3

2

3

1

2

3

4

1

2

REMOTE MESSAGING *

“New” Messages

“Saved” Messages

Then set search order:

“First In”

“Last In”

1

2

1

2

MESSAGE ORDER

“Unannounced”

“Screened”

“Announce” Only

“Cancel”

1

2

3

TRANSFER METHOD *

Enter Mailbox Number

Enter Group Number

or Extension ID

“Standard” *

“Speech Recognition” *

Then select:

“Replay”

“Custom”

“System”

“Cancel”

“Options”

1

2

1

3

9

#

RECORD CUSTOM PROMPTS

If existing recording plays:

“Standard” *

“Copy” *

“Speech Recognition” *

Then select:

“Replay”

“Append”

“Erase” and Re-Record

“Accept”

If no recording exists,

see “Making a Recording”

1

2

3

1

2

3

#

At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say

“Accept” to accept. Also, ASR commands are indicated in the quotation marks.

Issue 3.1, December 2008

Mitel 5000

Enterprise® Messaging and

Basic Voice Mail Administrator Guide

Part Number

580.8009

Notice

This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides

information necessary to properly administer Enterprise® Messaging and Basic Voice Mail.

The contents of this document reflect current company standards and are subject to revision or change without

notice. Some features or applications mentioned may require a future release and are not available in this

release. Future product features are subject to availability and cost. Some features may require additional

hardware and/or specific software.

The contents of this guide may include technical or other inaccuracies. Mitel reserves the right to make

revisions or changes without prior notice. Software packages released after the publication of this guide will be

documented in addenda to the guide or succeeding issues of the guide.

For sales, service, or technical support, contact you local authorized Mitel provider.

If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers –

Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

If you have any questions or comments regarding this guide or other technical documentation, contact the

Technical Publications Department (USA) at:

tech_pubs@mitel.com

Mitel® is a registered trademark of Mitel Networks Corporation.

Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.

All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks

Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.

© 2005–2008 Mitel Networks Corporation

Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or

promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any

copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.

Enter provider information above.

Contents

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page v

Contents

Overview 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Voice Mail Administration 5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice Processing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents

Page vi Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Reference 21

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Custom Audiotex Recordings Programming Planning Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Index 57

Overview

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1

Overview

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Overview

Introduction

Page 2 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Introduction

This Mitel 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide provides

instructions to use your administrator mailbox to perform voice mail administration. For quick

access to frequently used feature instructions, you can use the removable Quick Reference

Guide included with this guide.

You must have access to an administrator mailbox, a voice mailbox designated to access and

program features described in this guide. The system administrator assigns the administrator

voice mailbox in the Mitel 5000 Database (DB) Programming application. See “Administrator

Types” below.

Administrator Types

The following administrator types are referenced in this guide:

•Endpoint administrator: Uses the administrator endpoint to perform various

administrative functions such as changing system modes, managing alarms, and

programming basic endpoint administration. For endpoint administration, refer to the Mitel

5000 Endpoint Administrator Guide, part number 580.8001.

•Voice Mail administrator (the audience for this guide): Uses the administrator voice

mailbox to perform end-user level voice mail administration. For NuPoint Messenger, go to

the Mitel Online Web site (http://www.edocs.mitel.com) for NuPoint administrator

documentation. Refer to the Web Console Help and the Technical Documentation Online

Help.

•System administrator: Uses the Mitel 5000 DB Programming application to configure all

phone system and voice mail features for your organization. Your system administrator

may be onsite, or you may rely on your local provider (the company that installed your

phone system and now services it) for system administration. All sales, service, and

technical support are handled at the local level by your authorized Mitel provider. If you do

not know the contact information for your local provider, use the “Strategic Partners &

Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to

locate a nearby office.

•Network administrator: Maintains the network and performs network-related tasks.

Overview

Additional References

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 3

Additional References

Refer to the following references for additional information.

Feature References

The administrator mailbox functions as both a standard system endpoint and an administrator

mailbox. However, because this guide describes features that are programmed from the

administrator mailbox only, refer to the appropriate voice mail user guides for detailed feature

descriptions and end-user instructions.

Previous Software and Hardware Versions

This guide provides instructions for Mitel 5000 Network Communications Solutions v3.1

software. You may find that some features referenced in this guide do not apply to your system.

For more information, refer to the hardware or software manuals for your product or software

version. Contact your local authorized Mitel provider (the company that installed your phone

system and now services it) for more information. If you do not have the contact information for

your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the

top of the Mitel Web site (www.mitel.com) to locate a nearby office.

System Networks and Nodes

Two or more Mitel 5000 systems can be connected to form a network, providing a seamless

interface between the systems. For example, a Mitel 5000 system in Phoenix, Arizona can be

connected to another Mitel 5000 system in Tampa, Florida. System users can place calls across

the network to other extensions as if they were in the same building. However, each system can

have its own time settings, call configurations, System Speed-Dial contacts, and so on.

In this guide, all references to a network mean two or more connected systems. Each system in

a network is called a node.

Multicultural English References

This guide is intended for audiences in the United States (U.S.) and in the Mitel European

market, which includes the United Kingdom (U.K.). Because of this dual support, dual

references are made to industry features, standards, and jargon, as appropriate throughout the

document. For the purposes of this administrator guide, British English terms are assumed to

apply to other English-speaking European cultures, as well.

For example, the U.S. telecom industry refers to an audio communication line between a public

switching system and a private switching system as a “central office (CO) trunk.” In the U.K.,

this same type of line is called a “local exchange trunk.”

This guide does not make a distinction between American English and British English spellings

of common words. Only American English spellings appear in this manual. For example, the

word “analog” is not spelled as “analogue.”

Voice Mail Administration

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5

Voice Mail Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Administrator Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Audiotex Recording Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Creating Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Assigning Audiotex Recordings to System Extension Numbers . . . . . . . . . . . . . . . . . . . . 17

Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice Processing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Responding to Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Voice Mail Administration

Introduction

Page 6 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Introduction

Voice mail is an integrated component of the Mitel® 5000 phone system. This guide provides

administrator feature instructions that are provided in the Enterprise® Messaging (EM) and

Basic Voice Mail (BVM) voice mail systems.

Because various voice mail products work with the Mitel 5000 system, this guide does not

include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user

guide for your system for feature descriptions and instructions:

•Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide,

part number 835.3205

•NuPoint Messenger Messaging User Guide

Voice Mail Systems

The Mitel 5000 supports the following voice mail systems:

•Basic Voice Mail: BVM is the built-in voice processing system that provides voice mail

and voice messaging for system users. BVM does not support Fax-On-Demand, buffered

SMDR, or Unified Messaging. If part of a network, mailboxes on a Mitel 5000 node

equipped only with BVM cannot forward messages to, or receive messages forwarded

from, mailboxes on other nodes.

•Enterprise Messaging: EM is an external voice mail system that provides several

advanced voice processing features such as Unified Messaging, Automatic Speech

Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.

•NuPoint Messenger: NuPoint Messenger is an external voice mail system that provides

voice and fax messaging capabilities, paging support, and personal mailboxes. NuPoint

also provides unified messaging capabilities so subscribers can listen to their voice mail

messages through their e-mail client and their voice mails through the Telephone User

Interface (TUI). For NuPoint Messenger documentation, go to the Mitel Online Web site

(http://www.edocs.mitel.com). For NuPoint administration, refer to the Web Console Help

and the Technical Documentation Online Help.

If applicable, you can also contact your system administrator or local provider for more

information about your voice mail system.

Voice Mail Administration

Administrator Features

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7

Administrator Features

The system administrator (the person who programmed your system) assigns voice mail

administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox

features, plus the ability to do the following:

•Record broadcast messages. See “Recording a Broadcast Message” on page 13.

•Perform group list maintenance. See “Recording a Group List Name” on page 13.

•Customize or reinstate voice mail prompts. See “Recording Custom System Voice Mail

Prompts” on page 14.

•Create and select custom audiotex recordings. See “Creating Audiotex Recordings” on

page 15.

•Configure settings to import fax documents. See “Fax Import Feature” on page 18.

Automatic Speech Recognition (ASR)

You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail

options.1 ASR commands are included in the feature instructions. When using ASR, follow

these guidelines for best results:

• Use the handset for voice commands. External microphones pick up background noise,

which may cause misinterpreted voice commands.

• Do not say “Pound” to activate features when using ASR. The silence that follows your

voice command functions as the # button.

• Use the dialpad buttons to select menu options when recording messages. Because ASR

is automatically disabled, recorded messages include any attempted voice commands.

• ASR is also disabled when entering voice mail passwords—this is to prevent the password

from being heard by others.

1. This feature may or may not be enabled for your system.

NOTE If the system fails to understand an ASR command three times in a row, the

system informs you that it is switching to DTMF mode, meaning you must use

the dialpad buttons to select or enter menu options.

Voice Mail Administration

Voice Mail and Message Notification/Retrieval Applications

Page 8 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Voice Mail and Message Notification/Retrieval Applications

Two features combine to provide the voice mail system: the Voice Mail application and the

Message Notification/Retrieval (MNR) application.

•Voice Mail: Handles all calls that

are directed to Voice Mail placed by

subscribers and nonsubscribers.

Callers hear the main company

greeting, followed by a menu of

available options. Endpoints can

forward or transfer calls directly to

their mailbox using the application

extension number. The Voice Mail

application can also be the

message center for subscribers’

endpoints.

•Message Notification/Retrieval:

When endpoint users respond to

message indications, they call the

MNR application and are

prompted for their password.

System users and external callers access voice mail by:

•Dialing the phone number or extension number assigned to the Voice Mail application.

•Being transferred to Voice Mail by Automated Attendant.

•Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call

Forwarding or System Forwarding features).

•Responding to Message Waiting indications.

Call to Voice Mail application

Voice mail answers and plays a

greeting followed by a menu of

options.

Caller selects option. Caller does not

select an option.

Call is sent to selected mailbox.

Caller uses the

directory and

selects the

name of party

wanted.

Call is sent to

mailbox. Or a

subscriber

enters his own

mailbox.

Call is sent to

the Voice Mail

designated

dial-0 operator.

Message is left in mailbox

Voice mail leaves a message waiting

indication at the endpoint designated for the

mailbox.

Endpoint user is prompted for

the password.

Endpoint user responds to message

indication by pressing the Message button or

entering a feature code.

Intercom call is placed to MNR

application.

Voice Mail Administration

Administrator Account Voice Mail Flowchart

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 9

Administrator Account Voice Mail Flowchart

At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press #

or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks.

ADMINISTRATOR MAILBOX MENU

“Broadcast Message”

“Mailbox Maintenance”

Recording “Options”

“Import Fax”

System Prompt “Replacement”

1

2

3

4

6

During your message:

Pause

Erase and Re-record

“Continue”

After your message:

“Replay”

“Append”

“Erase”

“Accept”

Hang up to cancel

2

3

#

1

2

3

#

SENDING A MESSAGE

CREATE CUSTOM RECORDING

During your recording:

Pause

Erase and Re-record

“Continue”

After finishing, EITHER, Hang up

OR, For options

2

3

#

#

MAKING A RECORDING

RECORDING OPTIONS

“Replay”

“Append”

“Erase” and Re-record

“Cancel”

“Accept”

1

2

3

#

ASSIGN CUSTOM RECORDINGS

“Select” Recording

Enter Ext. Number

Enter Mode:

“Day” Mode

“Night” Mode

Enter Recording Number

If recording number exists:

Verify number

Re-enter number

2

1

2

#

If document number exists:

Replace

“Re-enter” Number

If document number does not exist:

Verify Number

“Re-enter” Number

#

3

#

3

IMPORT FAX DOCUMENT

Record “Greeting”

“Primary” Greeting

“Alternate” Greeting

“System” Greeting

(See Recording Options)

Record Directory “Name”

(See Recording Options)

Change “Password”

Change “Envelope” Settings *

“Voice Mail”

“E-Mail”

“Facsimile”

Then select:

“Time, Date”

“Source”

“Length/Subj./Pages”

“All Options”

“None”

“Remote” Messaging *

“Primary” Cascade

“Alternate” Cascade

“More” Options

Fax “Number”

Message “Order”

“Swap”

“E-Mail Rdr. Count”

“Transfer” Method *

1

1

2

3

2

3

4

1

2

3

1

2

3

4

5

5

1

2

9

1

2

3

4

5

PERSONAL OPTIONS

ACCESSING THE SYSTEM

ADMINISTRATOR’S MAILBOX

•Do one of the following:

– Press the MSG button to respond to

a message from voice mail.

– Call the voice mail extension

number, say “Login” or press , and

say or enter your mailbox

number.

• Enter your password (press ).

• Say “Nine” or press to access

administrator features.

#

9

Program Cascade “Level”

Enter cascade level number, then:

“Change”

Enter “Personal” #

Enter “Pager” #

Enter “Time” of Day

Set “Days” of Week

Mon-Fri “Weekdays”

All “Days”

Individual “Day” 1-7

Select Message “Category”

“All Messages”

“Priority” Messages

1

1

2

3

2

3

1

2

3

4

1

2

REMOTE MESSAGING *

“New” Messages

“Saved” Messages

Then set search order:

“First In”

“Last In”

1

2

1

2

MESSAGE ORDER

“Unannounced”

“Screened”

“Announce” Only

“Cancel”

1

2

3

TRANSFER METHOD *

Enter Mailbox Number

Enter Group Number

or Extension ID

“Standard” *

“Speech Recognition” *

Then select:

“Replay”

“Custom”

“System”

“Cancel”

“Options”

1

2

1

3

9

#

RECORD CUSTOM PROMPTS

If existing recording plays:

“Standard” *

“Copy” *

“Speech Recognition” *

Then select:

“Replay”

“Append”

“Erase” and Re-Record

“Accept”

If no recording exists,

see “Making a Recording”

1

2

3

1

2

3

#

Voice Mail Administration

Administrator Mailbox

Page 10 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Administrator Mailbox

A system administrator’s mailbox is defined in order to record custom Audiotex recordings for

voice processor applications created in Applications Programming, broadcast messages to all

subscribers, and perform Mailbox and Group List maintenance.

The administrator mailbox must be activated in Database (DB) Programming before it can be

initialized. If applicable, contact your system administrator for assistance.

Initializing the Administrator Mailbox

You must initialize the administrator mailbox before you can use it.

To initialize the administrator mailbox:

1. Dial the voice mail access number.

2. Press

* or say “Login” to identify yourself as a subscriber.

3. Say or enter the administrator’s mailbox number.

4. Enter your default password (your mailbox number), and then press #.

5. Do one of the following:

• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),

and then press #. The system plays back your password.

• If you do not want to use a password, press #.

6. Press # or say “Accept” to accept the entry, or press 3 or say “Erase” to erase and re-

enter your password. The system prompts you to record your directory name.

7. After the tone, record your first and last names.

8. When prompted, do one of the following:

• Press # or say “Accept” again to accept the name.

• Press 1 or say “Replay” to replay the name you just recorded.

• Press 2 or say “Append” or press 2 to add to your name.

• Press 3 or say “Re-record” to erase and re-record your name.

Accessing the Administrator Mailbox

You can access the administrator mailbox from any extension or external phone.

To access the administrator mailbox:

1. Dial the voice mail access number.

2. Press

* or say “Login” to identify yourself as a subscriber.

3. Enter or say the administrator mailbox number.

4. Enter the password, and then press #.

5. Press 9 or say “Nine” to access the administrator menu. (The system does not prompt

you to enter or say “9.”)

NOTE

To provide system security, all mailboxes and extension IDs should have a

password. To make passwords difficult to guess, they should not match the

mailbox number or consist of one digit repeated several times. This is especially

important for the administrator mailbox, which allows programming access to other

mailboxes.

Voice Mail Administration

Subscriber Account Maintenance

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 11

Subscriber Account Maintenance

You can perform mailbox maintenance for other system subscribers. For feature descriptions

and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber

features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded

Voice Mail Card User Guide, part number 835.3205. You can also use the “Administrator

Account Voice Mail Flowchart” on page 9 as a guide.

Making Feature Changes for Other Subscribers

You can use the administrator account to log on to other subscribers’ accounts and make

feature changes (if the features are enabled for the subscriber). For example, you can assign a

new password to the account (see “Changing Subscriber Mailbox Passwords” on page 12).

In addition to changing the password, you can also make changes the following changes:

•Initializing a mailbox

•Recording personal greetings

•Recording a directory name

•Changing a message envelope

•Programming remote messaging

•Changing the call screening transfer method

•Programming a fax destination

•Changing the message search order

•Disabling and enabling ASR (if ASR is enabled on the system)

•Accessing voice mail messages

•Recording and sending voice messages

•Canceling unheard voice messages

•Recovering deleted messages

•Accessing e-mail, and fax messages (if E-Mail Reader is enabled on the system)

•Setting up an e-mail password (if E-Mail Reader is enabled on the system)

Accessing Other Subscriber Accounts

To make changes, you must first log on to the account.

To log on to another subscriber’s account:

1. Access the administrator mailbox. See page 10.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance

option.

3. Enter or say the subscriber’s mailbox extension or extension ID.

4. Follow the menu options to complete the changes. See the “Administrator Account Voice

Mail Flowchart” on page 9.

NOTE For NuPoint Messenger, go to the Mitel Online Web site

(http://www.edocs.mitel.com) for details and documentation about administrator

and subscriber features.

NOTE While you can use the administrator account to make changes to other

subscribers’ features, the changes are not permanent. Subscribers can still access

their own accounts and override your changes.

Voice Mail Administration

Changing Subscriber Mailbox Passwords

Page 12 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Changing Subscriber Mailbox Passwords

Passwords prevent unauthorized mailbox access. Subscribers create their own passwords

when they initialize their mailboxes, but you may find that you need to change a password to

access a subscriber’s mailbox.

To change another subscriber’s password:

1. Access the administrator mailbox. See page 10.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance

menu.

3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.

4. Press 3 or say “Password.”

5. Do one of the following:

• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),

and then press #. Voice mail plays back the password.

• If you do not want to use a password, press #. Voice mail announces that you have

chosen not to have a password.

6. Press # or say “Accept” to accept the password as entered, or press 3 or say “Re-enter”

to erase and re-enter the password.

IMPORTANT

Using the administrator account, you do not need to know the password of a

particular mailbox to perform maintenance.

To provide system security, all mailboxes and extension IDs should have a

password. To make the passwords difficult to guess, they should not match

the mailbox number or consist of one digit repeated several times. This is

especially important for the voice mail administrator's mailbox, which allows

programming access to other mailboxes.

Voice Mail Administration

System Recordings

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 13

System Recordings

The following sections describe administrator recording options.

Recording a Broadcast Message

You can make a single recorded message and send it to all Standard and Receive-Only

mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your

system administrator for more information about Standard and Receive-Only mailboxes and

Extension IDs.

To record and send a broadcast message:

1. Access the administrator mailbox. See page 10.

2. Press 1 or say “Broadcast Message” to select broadcast message.

3. Record the message.

If you exceed the maximum allotted time for message length, you are prompted to re-

record the message or send it.

If voice mail is full, you are prompted that the system cannot accept your message.

Hang up and try again later.

4. When you have completed the message, press # for the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” to erase and re-record the message.

• Press # or say “Accept” to accept the message. You must use the Accept option for

the message to be sent. If you hang up, the message is canceled.

Recording a Group List Name

A Group List is a group of mailboxes programmed in DB Programming by the system

administrator. Subscribers can use Group Lists to send messages to several mailboxes

simultaneously. You can record names for system Group Lists. Group List names are used for

verification purposes only.

Before recording the Group List name, you must know the Group List number. If applicable,

contact your system administrator for the Group List number.

To record a group list name:

1. Access the administrator mailbox. See page 10.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance

option.

3. Say or enter the Group List number. If applicable, the current name is played.

4. After the tone, record the name for the selected list, and then press #. You have the

following options:

• Press # or say “Accept” to accept the name.

• Press 1 or say “Replay” to replay the name you just recorded.

• Press 3 or say “Erase” to erase and re-record the name.

Voice Mail Administration

Recording Custom System Voice Mail Prompts

Page 14 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Recording Custom System Voice Mail Prompts

Voice mail prompts are prerecorded options and instructions. Prompts can be used either for

applications and mailboxes that use ASR or applications and mailboxes that do not use ASR.

See “Automatic Speech Recognition (ASR)” on page 7 for more information about ASR. For

consistency, when you record the non-ASR version of a prompt, you should also record the

ASR version, if one exists.

You can change most of the default prompts. See page 24 for the default list of prerecorded

prompts. If a prompt cannot be replaced, you are notified by the system.

If the Multilingual feature is enabled, you can change either the primary or secondary language

prompts. To change primary language prompts, the endpoint must be in the primary language

mode—likewise for secondary language prompts.

To record custom system prompts (or restore system prompts):

1. Access the administrator mailbox. See page 10.

2. Press 6 or say “Replacement” to select the System Prompt Replacement menu.

3. Say or enter the prompt number. See page 24 for prompt descriptions.

If the number is not valid, you hear an error message and must choose another prompt

number.

If the prompt is available in standard format only, go to the next step.

If the prompt is available in ASR and non-ASR formats, select one of the following:

• Press 1 or say “Standard” to record a standard (non-ASR) prompt.

• Press 2 or say “Speech Recognition” to record an ASR prompt.

4. The current prompt is played. You have the following options:

• Press 1 or say “Replay” to replay the prompt.

• Press 3 or say “Replace” to replace the system prompt with a custom prompt.

Record the prompt, and then press #.

• Press 9 or say “System” to reinstate the system prompt.

• Press * or say “Cancel” to leave the prompt unchanged.

If the voice processing system PC disk is full, a prompt notifies you that it cannot accept

the recording. Hang up and try again later.

If the new prompt will be available in ASR and non-ASR formats, repeat step 4 to record

the other format.

5. When finished recording, you have the following options:

• Press 1 or say “Replay” to replay the recording.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” and re-record the message.

• Press # or say “Accept” to accept.

6. Repeat steps 3 through 5 for additional prompts, or hang up to end the recording

session.

NOTE If you change the text of the prompts, keep the content similar to the default text.

Otherwise, the prompts will not make sense to the listeners when played by voice

mail.

Voice Mail Administration

Creating Audiotex Recordings

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15

Creating Audiotex Recordings

Audiotex is a feature that allows callers to select prerecorded menu options. You can create up

to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant

greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also

assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips”

below for tips when creating recordings. You can also use the audiotex recording planning sheet

on page 23 to help you plan your custom greetings.

For consistency, when you record the non-ASR version of a prompt, you should also record the

ASR version, if one exists. By default, recording 001 is the default system voice mail main

greeting, and recording 002 is the Automated Attendant main greeting. You can change the

default system recordings, but if the voice processing system database is defaulted, the system

recordings are restored.

Recordings for fax documents should include all dialing instructions. The recording should state

whether documents can be selected by number and list all options. If fax delivery times are set

to specific days or times, the recording should also include this information.

Audiotex Recording Tips

The following are tips for designing an effective Call Routing Announcement application:

•Design with the caller in mind, not just the information you want to include.

•Keep menus as simple as possible, with four or fewer options per menu.

•Number options sequentially and do not skip numbers. List “transfer to operator” last.

•Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.

•State the option before the digit. For example, say, “For account information, press 1,”

instead of “Press 1 for account information.”

•Draw a map of your arrangement to avoid “dead ends” or endless loops.

•Take advantage of Caller ID and DNIS to route calls to suitable menus.

•Keep recordings short (under 60 seconds) and do not use jargon.

•Give the most frequently requested information in the first ten seconds, without requiring

the caller to press a digit.

•Make sure the recordings are clear and the voice is consistent from prompt to prompt.

Avoid heavy regional accents.

•Do not repeat the main greeting on any other level.

•Make seasonal changes when necessary, but keep menu options the same (callers get

used to them).

•Include an option for overriding the primary language. For example, say, “For English,

press 1. Para Español, empuje 2.”

•Test your application any time you make a change. Listen to your prompts periodically.

Voice Mail Administration

Creating Custom Audiotex Recordings

Page 16 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Creating Custom Audiotex Recordings

See “Audiotex Recording Tips” on page 15 for tips when creating recordings.

To create a custom audiotex recording:

1. Access the administrator mailbox. See page 10.

2. Press 3 or say “Options” for recording options.

3. Press 1 or say “Custom” to make a recording.

4. When prompted, say or type the recording number (001–500).

5. If no recording exists, go to the next step.

If a standard (non-ASR) recording already exists, it is played. You then have the

following options:

• Press 1 or say “Standard” to record a standard (non-ASR) greeting.

• Press 2 or say “Copy” to copy the standard (non-ASR) greeting.

• Press 3 or say “Speech Recognition” to record an ASR greeting.

6. When prompted, record the greeting or message, and then press #. While you are

recording, you can:

• Press 2 to pause while recording. (Press # or say “Continue” to continue.)

• Press 3 to erase and re-record your message.

If you exceed the maximum allotted time for recording length, you are notified and

allowed to re-record or save the recording.

If the voice processing system computer disk is full, a prompt notifies you that it cannot

accept the recording. Hang up and try again later.

7. When finished recording, select one of the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” to erase and re-record the message.

• Press # or say “Accept” or to accept.

8. To create an ASR recording, choose one of the following options:

• Press 1 or say “Copy” to copy the standard (non-ASR) greeting.

• Press 3 or say “Speech Recognition” to record an ASR greeting.

9. When finished, select one of the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append to add to the message.

• Press 3 or say “Erase to erase and re-record the message.

• Press # or say “Accept” to accept the recording.

Voice Mail Administration

Assigning Audiotex Recordings to System Extension Numbers

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 17

Assigning Audiotex Recordings to System Extension Numbers

You can assign audiotex recordings to system extension numbers. For example, if users dial

extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000

to change the recordings that users hear when they connect to the voice mail system.

If you assign a recording to an application with a list of several recordings, you can only change

the first entry in the list. You must use DB Programming to change a list of recordings. Contact

your system administrator for more information.

To assign custom audiotex recordings to specific application extension numbers:

1. Access the administrator mailbox. See page 10.

2. Press 3 or say “Options” for recording options.

3. Press 2 or say “Select” to select a recording.

4. When prompted, say or enter the extension number of the application to be

programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign

the voice mail greeting.)

5. Do one of the following to select the mode for the recording:

• Press 1 or say “Day” for day mode.

• Press 2 or say “Night” for night mode.

6. Enter or say the recording number (001–500). If a recording already exists, it is played.

You have the following options:

• Press # or say “Yes” to accept the recording.

• Press * or say “No” to go back to step 4.

If no recording exists, the system informs you but assigns the recording number to the

application.

Voice Mail Administration

Fax Import Feature

Page 18 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Fax Import Feature

If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox

to import fax documents. Imported documents can then be requested by callers who use a Call

Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.

To import a fax document:

1. Using a fax machine, after you obtain dial tone, dial the voice mail access number.

2. Access the administrator mailbox. See page 10.

3. Press 4 or say “import fax” to select the Import Fax option. (If the system does not have

a fax license, this option is not accepted.) The system may prompt you with one of the

following messages. If not, continue to step 4.

• All system fax ports are busy: Hang up and try again later.

• The system already contains the maximum number of fax documents

allowed: Until one or more fax documents are deleted from the system, there is no

room for additional documents.

• The system does not have enough disk space to import any more

documents: Until one or more fax documents are deleted from the system, there is

no room for additional documents.

• The system currently is at or above the Maximum Fax Library Size: Until one

or more fax documents are deleted from the system, there is no room for additional

documents. By default, the Maximum Fax Library Size field is set to 0 in DB

Programming. Contact your system administrator for more information.

4. When prompted, say or enter the fax document number. One of the following occurs

when you enter the number:

• If the document number does not already exist, the system asks you to verify the

number. Press # or say “Yes” if the number is correct, or press 3 or say “Re-Enter”

to re-renter the number.

• If the document number already exists, the system asks if you want to replace it.

Press # or say “Yes” to replace the document and go to the next step, or press 3 or

say “Re-enter” to re-enter the number.

• If you did not enter a valid number, you are prompted to enter a new number.

5. When prompted, press the Start button on the fax machine. One of the following may

occur:

• If the system cannot communicate with your fax machine, check that it is working

properly and say “Continue” or press # to try again. Return to step 4.

• If the system runs out of disk space while importing the document or if the

document will cause the system to exceed the Maximum Fax Library Size, you

cannot import this document until one or more fax documents have been deleted

from the system to create disk space. Press # or say “Cancel” to return to step 4.

6. When the fax transmission is complete, the system tells you that the document was

received. Press # or say “Continue” to continue importing documents or hang up to exit.

NOTE

You should you re-record system prompt number 672 (see “Default ASR and Non-

ASR Voice Prompts” on page 24) to let callers requesting faxes know what the

valid time window is for fax requests, and when they should expect the fax to be

delivered if their request falls outside of the valid time window.

Voice Mail Administration

Alarms

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 19

Alarms

Alarms are generated on endpoints as the result of continuous self-diagnostics run within the

system and are a basic indicator that there is a problem or potential problem with the system.

The severity and type of alarm determines the corrective action necessary to resolve the

problem.

To allow you to monitor multiple nodes, the system provides both system alarms, which includes

voice processing alarms, and network-wide alarms. See Table 1 on page 20 for the complete list

of voice processing alarms.

Voice Processing Alarms

On the Mitel 5000 platform, the following voice processing alarms are generated:

•Minor Voice Processing alarms (020–039): These alarms indicate a voice processing

problem that usually require calling service personnel.

•Major Voice Processing alarms (200–224): These alarms indicate a voice processing

problem that require calling service personnel.

The system Alarm Reporting feature detects equipment failures. If there is a system failure that

affects service, a major alarm appears at all affected endpoints. When a minor equipment failure

occurs, a minor alarm is generated and appears on the primary attendant’s display and, if

enabled, at your administrator endpoint. When a Voice Mail alarm is in effect, the telephone

system may be functioning properly, but the voice processing system may be inoperative.

Responding to Alarms

A major alarm requires you to contact service personnel, while a minor alarm may or may not

require you to contact service personnel in addition to clearing the alarm.

To respond to a major alarm:

Contact service personnel for the major voice processing alarms #200-224. An

equipment failure has occurred.

To respond to a minor alarm:

1. When a minor alarm indication appears, write down the alarm information.

2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 20. SYSTEM

(or NETWORK) ALARM CLEARED appears.

3. Take the appropriate action as indicated in Table 1 on page 20.

NOTE Even when a voice processing alarm has been registered, the system may

still function correctly.

Voice Mail Administration

Clearing Alarms

Page 20 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Clearing Alarms

You can clear a network-wide alarm on the local node only or on every node in the network. To

clear an alarm, you can use either the administrator feature codes or menu buttons.

To use the feature codes to clear alarms:

Dial one of the following feature codes to clear the alarm:

• Clear Network Alarm (9851): This feature code clears network-wide alarms on

every node in the network, but it does not affect system alarms. The Clear Network

Alarm feature code may be entered on any node in the network, but the Send

Network Alarms flag must be set for you to clear alarms on other nodes in the

network.

• Clear System Alarm (9850): This feature code clears all local and network-wide

system alarm displays on your node.

After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears,

and the highest priority alarm is cleared. If applicable, enter the feature code again to

clear the next alarm in the queue (only one alarm is cleared at a time).

To use menu buttons to clear alarms:

Do one of the following:

• Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS

CLEARED appears, and the display returns to the idle menu.

• Press the CLEAR ALARM menu button to clear the currently displayed alarm.

SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the

next highest priority, if applicable. If there are no more alarms, the display returns

to the idle menu.

Table 1. Minor Voice Processing Alarms

Alarm Text Description and Action Required

SYS ALARM #20

CHECK PRINTER The printer is not functioning properly.

Check that the cable and the power cord are connected, and that it has paper and

toner.

SYS ALARM #21

V-MAIL 80% FULL The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice

Mail cannot accept any messages until disk space is made available.

Contact service personnel.

SYS ALARM #22

V-MAIL 100% FULL 100 percent of the external voice mail disk space is in use. Voice mail cannot accept

any messages until disk space is made available.

Contact service personnel.

SYS ALARM #23

SMDR 80% FULL The SMDR disk space on the external voice processing system is 80 percent full. If it

reaches 100 percent before the SMDR information is cleared, no further SMDR

recording will be possible.

Contact service personnel.

SYS ALARM #24

SMDR 100% FULL 100 percent of the SMDR disk space on the external voice processing system is in

use. No further SMDR recording is possible.

Contact service personnel.

SYS ALARM #32

INSUF BAND The IP Network does not have enough bandwidth to support the IP call that is

currently connected to the extension. If this alarm is generated frequently, it could

indicate a network problem that requires the attention of your network administrator.

Reference

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 21

Reference

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Custom Audiotex Recordings Programming Planning Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Reference

Troubleshooting Tips

Page 22 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Troubleshooting Tips

The following sections include information to help you troubleshoot problems:

•“System Administrator and Provider Information” below

•“Administrator Troubleshooting Tips” on page 22

System Administrator and Provider Information

Because this guide covers voice mail administration features only, you may find that you need

additional assistance from your system administrator for issues such as creating new user

accounts or changing system settings.

Your system administrator may be onsite, or you may rely on your local provider (the company

that installed your phone system and now services it) for system administration. All sales,

service, and technical support are handled at the local level by your authorized Inter-Tel or Mitel

provider. If you do not know the contact information for your local provider, use the “Strategic

Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site

(www.mitel.com) to locate a nearby office.

Administrator Troubleshooting Tips

Table 2 includes voice mail administrator troubleshooting tips.

Table 2. Administrator Troubleshooting Tips

Problem Possible Solution

I do not know the administrator mailbox

number or password. You must contact your system administrator for

the mailbox number and password. For more

information, contact your system administrator or

local authorized provider. See “System

Administrator and Provider Information” above.

One of our employees has left the

company, and I need to change the

mailbox password so I can delete

messages, change settings, and so on.

See “Accessing Other Subscriber Accounts” on

page 11.

I cannot set up a new voice mail

subscriber mailbox. Your system administrator must create the new

account. For more information, contact your

system administrator or local authorized provider.

See “System Administrator and Provider

Information” above.

I need to change the voice mail system

time. Your system administrator must change the voice

mail system time. For more information, contact

your system administrator or local authorized

provider. See “System Administrator and Provider

Information” above.

I need new voice mail system greetings

for day and night mode, vacations, and

so on.

You can record new audiotex recordings for each

greeting that you want to use. See “Creating

Audiotex Recordings” on page 15.

I have recorded new audiotex

recordings, but I do not know how to

assign them to our voice mail

application.

See “Assigning Audiotex Recordings to System

Extension Numbers” on page 17.

Reference

Custom Audiotex Recordings Programming Planning Sheet

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 23

Custom Audiotex Recordings Programming Planning Sheet

If you customize audiotex recordings, you can use Table 3 to record the text. For further

instructions, see “Creating Custom Audiotex Recordings” on page 16.

.

I have several voice messages in my

inbox. Is there a way to delete all of the

messages at once?

You must delete voice messages one at a time.

Can I set the number of rings before

calls go to voice mail? Your system administrator must program this

feature. For more information, contact your

system administrator or local authorized provider.

See “System Administrator and Provider

Information” on page 22.

Table 2. Administrator Troubleshooting Tips (Continued)

Problem Possible Solution

Table 3. Audiotex Recordings

Recording # Text Where Used (Ext. #)

Example Thank you for calling XYZ Company. All of our representatives

are busy right now. Please hold. Ext.2011 (Hunt Group

Overflow Station)

Reference

Default ASR and Non-ASR Voice Prompts

Page 24 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

Default ASR and Non-ASR Voice Prompts

Table 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR-

enabled systems. Prompts designated by an asterisk (*) cannot be re-recorded.

Table 4. Voice Prompts: Non-ASR and ASR

Prompt

ID Content (Non-ASR) Content (ASR)

001 To leave a message, please enter a mailbox num-

ber. To leave a message, please say or enter a mail-

box number.

002 For the directory, press pound (or hash in Euro-

pean systems). For the directory, say “Directory” or press pound

(or hash).

003 To reach an operator, press zero. To reach an operator, say “Operator” or press

zero.

004 I’m sorry... N/A

005 ...is not available. N/A

006 The number entered is not valid. N/A

007 Using the keys on your telephone, please spell

the name of the person, then press pound (or

hash). For the letter Q, press seven. For the letter

Z, press nine. To advance to the next character,

please wait for two seconds or press another key.

To exit the directory, press star.

Please say the name of the person you are trying

to reach. Otherwise, using the keys on your tele-

phone, please spell the last name of the person,

then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine. To

advance to the next character, please wait for two

seconds or press another key. To exit the direc-

tory, press star.

008 To exit the directory, press star. To exit the directory, say “Cancel” or press star.

009 Mailbox number... N/A

010 If this is correct, press pound (or hash). If this is correct, say “Yes” or press pound (or

hash).

011 For the previous name in the directory, press one. For the previous name, say “Previous” or press

one.

012 To hear additional information, press two. To hear additional information, say “More” or

press two.

013 To hear the next directory name, press three. To hear the next name, say “Next” or press three

014 To spell a new name, press four. To spell a new name, say “New” or press four.

015 Extension number... N/A

016 Not used Not used

017 ...is not a valid choice. N/A

018 Please try again. N/A

019 After the tone, please record your message.

When finished, you may hang up to deliver the

message or press pound (or hash) for more

options.

N/A

020 Message delivered. N/A

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 25

021 To replay, press one. To replay, say “Replay” or press one.

022 To erase and re-record, press three. To erase and re-record, say “Erase” or press

three.

023 To append this recording, press two. To append this recording, say “Append” or press

two.

024 To accept, press pound (or hash). To accept, say “Accept” or press pound (or hash).

025 Please record after the tone. To end, press pound

(or hash). N/A

026 Recording erased. N/A

027 Recording stopped. N/A

028 Please begin speaking after the tone. N/A

029 Message play stopped. To continue, press pound

(or hash). Message play stopped. To continue, say

“Resume” or press pound (or hash).

030 Enter the destination mailbox or group list num-

ber. Say or enter the destination mailbox or group list

number.

031 Logon canceled. N/A

032 Enter your password. Then press pound (or

hash). Say or enter your password.

033 There have been three invalid attempts to log on

to your mailbox. N/A

034 Invalid password. N/A

035 Thank you for calling. Good-bye. N/A

036 To access mailbox features, you must change

your system-assigned password. N/A

037 You have not finished setting up your mailbox. N/A

038 Subscriber access denied. N/A

039 Because this is the first time you are entering

your mailbox, you must record your name for the

company directory.

N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 26 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

040 Since you are entering your mailbox for the first

time, you should be aware of a few standard fea-

tures. To cancel an option you have accessed

and return to the previous menu, press star. To

accept your recording or dialing sequence, or to

advance to your next message, press pound (or

hash). For help, you may press zero at any time

you are at a menu and the system will replay the

current menu and or give you additional informa-

tion. Certain mailbox features such as remote

messaging are available only if authorized by

your System Administrator. Your mailbox is now

fully set up.

Since you are entering your mailbox for the first

time, you should be aware of a few standard fea-

tures. To cancel an option you have accessed

and return to the previous menu, say “Cancel” or

press star. To accept your recording or dialing

sequence, or to advance to your next message,

say “Accept” or press pound (or hash). For help,

say “Help” or press zero to replay the current

menu and/or give you additional information. Cer-

tain mailbox features such as remote messaging

are available only if authorized by your System

Administrator. Your mailbox is now fully set up.

041 Your password may be up to 12 digits. N/A

042 Enter your new password, then press pound (or

hash). If you don’t want a password, press pound

(or hash) now.

Say or enter your new password. If you don’t

want a password, say “Skip” or press pound (or

hash).

043 Your new password is… N/A

044 The number entered is too long. N/A

045 To accept this entry, press pound (or hash). To accept this entry, say “Accept” or press pound

(or hash).

046 To erase and re-enter, press three. To erase and re-enter, say “Re-enter” or press

three.

047 Password erased. N/A

048 Password saved. N/A

049 Your mailbox is full and cannot receive any new

messages. Please delete old messages. N/A

050 - 051 Not used Not used

052 Your mailbox is almost full. Please delete any

messages you no longer need so new messages

may arrive.

N/A

053 You have... N/A

054 You have one new message. N/A

055 ...new messages. N/A

056 ...of which is priority. N/A

057 You have no new messages. N/A

058 You have one saved message. N/A

059 ...saved messages. N/A

060 Remote messaging is currently enabled. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 27

061 To listen to new messages, press one. To listen to new messages, say “New” or press

one.

062 To record a message, press two. To record a message, say “Record” or press two.

063 To listen to saved messages, press three. To listen to saved messages, say “Saved” or

press three.

064 For personal options, press four. For personal options, say “Personal” or press

four.

065 To setup remote messaging, press five. To setup remote messaging, say “Remote” or

press five.

066 For your primary setup, press one. For your primary setup, say “Primary” or press

one.

067 For your alternate setup, press two. For your alternate setup, say “Alternate” or press

two.

068 If this is the correct destination, press pound (or

hash). If this is the correct destination, say “Yes” or

press pound (or hash).

069 To send this message now, press pound (or

hash). To send this message now, say “Send” or press

pound (or hash).

070 For special delivery options, press nine. For special delivery options, say “Options” or

press nine.

071 To return to the previous menu, press star. To return to the previous menu, say “Cancel” or

press star.

072 Message canceled. N/A

073 To mark this message private, press one. To mark this message private, say “Private” or

press one.

074 To mark this message for certified delivery, press

two. To mark this message for certified delivery, say

“Certified” or press two.

075 To mark this message priority, press three. To mark this message priority, say “Priority” or

press three.

076 Message marked private. N/A

077 Message marked certified. N/A

078 Message marked priority. N/A

079 To send this message to additional mailboxes,

press pound (or hash). To send this message to additional mailboxes,

say “Yes” or press pound (or hash).

080 To rewind your message or recording, press one. To rewind your message or recording, say

“Backup” or press one.

081 To pause at any time, press two. To pause at any time, say “Pause” or press two.

082 To fast forward your message or recording, press

three. To fast forward your message or recording say

“Forward” or press three.

083 To lower the volume, press four. To lower the volume, say “Lower” or press four.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 28 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

084 To raise the volume, press six. To raise the volume, say “Higher” or press six.

085 To save this message, press seven. To save this message, say “Save” or press seven.

086 To delete this message, press nine. To delete this message, say “Delete Message” or

press nine.

087 To skip to the end of your message or recording,

press pound (or hash). To skip to the end of your message or recording,

say “Skip” or press pound (or hash).

088 To return to the main menu, press star. To return to the main menu, say “Cancel” or press

star.

089 To reply to this message, press two. To reply to this message, say “Reply” or press

two.

090 To forward a copy of this message to another

destination, press three. To forward a copy of this message to another

destination, say “Forward” or press three.

091 To replay the previous message, press four. To replay the previous message, say “Previous”

or press four.

092 To replay the message envelope, press five. To replay the message envelope, say “Envelope”

or press five.

093 To listen to your next message, press six. To listen to your next message, say “Next” or

press six.

094 There are no previous messages. N/A

095 Message saved. N/A

096 Message deleted. N/A

097 There are no further messages. N/A

098 Message received... N/A

099 ...at... N/A

100 ...from... N/A

101 ...totaling... N/A

102 ...minutes... N/A

103 ...minute... N/A

104*...seconds... N/A

105 ...second... N/A

106 Message received from an outside caller. N/A

107 To record an introduction with a copy of this mes-

sage, press one. To record an introduction with a copy of this mes-

sage, say “Record” or press one.

108 To change your personal greeting, press one. To change your personal greeting, say “Greeting”

or press one.

109 To change your name in the directory, press two. To change your name in the directory, say

“Name” or press two.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 29

110 To change your password, press three. To change your password, say “Password” or

press three.

111 To change your message envelope, press four. To change your message envelope, say “Enve-

lope” or press four.

112 To replay the message, press one. To replay the message, say “Replay” or press

one.

113 To select your primary greeting, press one. To select your primary greeting, say “Primary” or

press one.

114 To select your alternate greeting, press two. To select your alternate greeting, say “Alternate”

or press two.

115 To select the system greeting, press three. To select the system greeting, say “System” or

press three.

116 After the tone, please record your greeting, then

press pound (or hash). N/A

117 Greeting saved. N/A

118 After the tone, please record your name, then

press pound (or hash). N/A

119 Name saved. N/A

120 Your message envelope is currently set to

return... N/A

121 ...all information. N/A

122 ...time and date... N/A

123 ...message source... N/A

124*...and... N/A

125 ...message length... N/A

126 To turn on all envelope options, press four. To turn on all envelope options, say “All Options”

or press four.

127 For message source, press two. For message source, say “Source” or press two.

128 For message length, press three. For message length, say “Length” or press three.

129 This option is now off. N/A

130 This option is now on. N/A

131 For time and date, press one. For time and date, say “Time, Date” or press one.

132 Your message envelope will play all options. N/A

133 ...is turned on to call you at... N/A

134*AM N/A

135*PM N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 30 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

136 ...Extension ID number... N/A

137 ...Every day. N/A

138 ...Monday through Friday. N/A

139*Sunday N/A

140*Monday N/A

141*Tuesday N/A

142*Wednesday N/A

143*Thursday N/A

144*Friday N/A

145*Saturday N/A

146 To turn this number on or off, press one. To turn this number on or off, say “Change” or

press one.

147 To change the phone number, press two. To change the phone number, say “Number” or

press two.

148 To change times of day, press two. To change times of day, say “Time” or press two.

149 To change days of the week, press three. To change days of the week, say “Days” or press

three.

150 For pager notification, press one. For pager notification, say “Pager” or press one.

151 For personal phone notification, press two. For personal phone notification, say “Personal” or

press two.

152 For notification of all new messages, press one. For notification of all new messages, say “All

Messages” or press one.

153 For priority-only, press two. For priority-only, say “Priority” or press two.

154 Please enter the destination telephone number

and wait for further instructions. Please say or enter the destination telephone

number and wait for further instructions.

155 The new number is... N/A

156 Please enter the start time. Please say or enter the start time.

157 Please enter the stop time. Please say or enter the stop time.

158 I’m sorry. You must program a telephone number

first. N/A

159 Invalid time. N/A

160 For AM, press one. For AM, say “AM” or press one.

161 Please select the days of the week on which you

wish to be notified. N/A

162 Not used Not used

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 31

163 Please enter your mailbox number. Please say or enter your mailbox number.

164 Today N/A

165 Yesterday N/A

166*January N/A

167*February N/A

168*March N/A

169*April N/A

170*May N/A

171*June N/A

172*July N/A

173*August N/A

174*September N/A

175*October N/A

176*November N/A

177*December N/A

178*First N/A

179*Second N/A

180*Third N/A

181*Fourth N/A

182*Fifth N/A

183*Sixth N/A

184*Seventh N/A

185*Eighth N/A

186*Ninth N/A

187*Tenth N/A

188*Eleventh N/A

189*Twelfth N/A

190*Thirteenth N/A

191*Fourteenth N/A

192*Fifteenth N/A

193*Sixteenth N/A

194*Seventeenth N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 32 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

195*Eighteenth N/A

196*Nineteenth N/A

197*Twentieth N/A

198*Twenty-first N/A

199*Twenty-second N/A

200*Twenty-third N/A

201*Twenty-fourth N/A

202*Twenty-fifth N/A

203*Twenty-sixth N/A

204*Twenty-seventh N/A

205*Twenty-eighth N/A

206*Twenty-ninth N/A

207*Thirtieth N/A

208*Thirty-first N/A

209 ...the Voice Mail system. N/A

210 The system is set to notify you between... N/A

211 ...is turned off. N/A

212 ...is turned on to call your pager at... N/A

213 ...with all new messages. N/A

214 ...with all priority messages. N/A

215 ...starting at... N/A

216 ...ending at... N/A

217 For mailbox and group list maintenance, press

two. For mailbox and group list maintenance, say

“Mailbox Maintenance” or press two.

218 To send a message to all subscribers, press one. To send a message to all subscribers, say

“Broadcast Message” or press one.

219 To make a custom recording, press one. To make a custom recording, say “Custom” or

press one.

220 To select a custom recording, press two. To select a custom recording, say “Select” or

press two.

221 Not used Not used

222 Please enter the recording number. N/A

223 After the tone, please record. Then press pound

(or hash). N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 33

224 Recording saved. N/A

225 To continue recording, press pound (or hash). To continue recording, say “Continue” or press

pound (or hash).

226 Not used Not used

227 You have no saved messages. N/A

228 To spell the first name, press five. To search by first name, say “First” or press five.

229 To spell the last name, press five. To search by last name, say “Last” or press five.

230 Using the keys on your telephone, please spell

the first name of the person. Then press pound

(or hash). For the letter Q, press seven. For the

letter Z, press nine.

Please say the first name of the person you are

trying to reach. Otherwise, using the keys on your

telephone, please spell the first name of the per-

son, then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine.

231 No message left. N/A

232 ...last... N/A

233 ...an outside caller at... N/A

234 Message was sent from... N/A

235 This matches the mailbox of... N/A

236 ...an unknown caller. N/A

237 To turn off the envelope, press five. To turn off the envelope, say “None” or press five.

238 To accept the changes, press pound (or hash). To accept the changes, say “Accept” or press

pound (or hash).

239 The envelope is turned off. N/A

240 Please enter the application extension number. Please say or enter the application extension

number.

241 To select a day recording, press one. To select a day recording, say “Day” or press one.

242 To select a night recording, press two. To select a night recording, say “Night” or press

two.

243 If this is the correct recording, press pound (or

hash). If this is the correct recording, say “Yes” or press

pound (or hash).

244 Warning, no recording has been made. N/A

245 Invalid application entered. N/A

246 ...is not a valid recording number. N/A

247 - 252 Not used Not used

253 This is a return receipt verifying the message sent

has been heard. N/A

254 I’m sorry. Private messages cannot be forwarded. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 34 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

255 This is the message center calling for... N/A

256 If you are the correct person, press pound (or

hash). If you are the correct person, say “Yes” or press

pound (or hash).

257*...One N/A

258*...Two N/A

259*...Three N/A

260*...Four N/A

261*...Five N/A

262*...Six N/A

263*...Seven N/A

264*...Eight N/A

265*...Nine N/A

266*...Ten N/A

267*...Eleven N/A

268*...Twelve N/A

269*...Thirteen N/A

270*...Fourteen N/A

271*...Fifteen N/A

272*...Sixteen N/A

273*...Seventeen N/A

274*...Eighteen N/A

275*...Nineteen N/A

276*...Twenty N/A

277*...Thirty N/A

278*...Forty N/A

279*...Fifty N/A

280*...Sixty N/A

281*...Seventy N/A

282*...Eighty N/A

283*...Ninety N/A

284*...Hundred N/A

285 This mailbox is currently full and cannot receive

new messages. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 35

286*Oh N/A

287 ...of which are priority. N/A

288 Priority message received... N/A

289 Otherwise, press star. Otherwise, say “No” or press star.

290 When you are finished entering mailbox numbers,

press pound (or hash). N/A

291 Otherwise, press pound (or hash). Otherwise, say “Send” or press pound (or hash).

292 For PM, press two. For PM, say “PM” or press two.

293 For Sunday, press one. For Sunday, say “Sunday” or press one.

294 For Monday, press two. For Monday, say “Monday” or press two.

295 For Tuesday, press three. For Tuesday, say “Tuesday” or press three.

296 For Wednesday, press four. For Wednesday, say “Wednesday” or press four.

297 For Thursday, press five. For Thursday, say “Thursday” or press five.

298 For Friday, press six. For Friday, say “Friday” or press six.

299 For Saturday, press seven. For Saturday, say “Saturday” or press seven.

300 For Monday through Friday service, press one. For Monday through Friday service, say “Week-

days” or press one.

301 For all the days of the week, press two. For all the days of the week, say “Days” or press

two.

302*Thousand N/A

303 The hard disk is... N/A

304 ...percent full. N/A

305 I’m sorry. The system is full and cannot record

any messages. N/A

306*Zero N/A

307 pound (or hash) N/A

308 star N/A

309 Group list number... N/A

310 Please speak louder. N/A

311 You have recorded for the maximum time permit-

ted. N/A

312 Not used Not used

313 Resuming playback. N/A

314 You have one priority message. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 36 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

315 Use two digits for the hour and two digits for the

minutes. N/A

316 - 317 Not used Not used

318 You have chosen not to have a password. N/A

319 I’m sorry. This mailbox is currently in use and

cannot be accessed. Please try again later. N/A

320 Not used Not used

321 If you are calling from a rotary-type telephone,

please stay on the line and your call will be

answered.

N/A

322 You can not reply to a system sent message. N/A

323 - 324 Not used Not used

325 Please select the days of the week. N/A

326 To select individual week days, press three. To select individual week days, say “Day” or

press three.

327 Service is set for Monday through Friday. N/A

328 Service is set for each day of the week. N/A

329 Recording canceled. N/A

330 The system was busy and could not deliver mes-

sage notification at the specified time. N/A

331 The system was unable to deliver message notifi-

cation due to a programming error. N/A

332 Extension ID... N/A

333 ...the operator. N/A

334 ...the operator... N/A

335 Remote Messaging will call... N/A

336 To change a cascade level, press one. To change a cascade level, say “Level” or press

one.

337 To select a message notification category, press

four. To select a message notification category, say

“Category” or press four.

338 Please enter the cascade level you wish to pro-

gram. Please enter the cascade level you wish to pro-

gram. Say or enter one through nine using the

keys on your telephone.

339 ...with a pager number of... N/A

340 To change the pager dial string, press three. To change the pager dial string, say “Pager” or

press three.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 37

341 To call an internal extension, press one. To call an internal extension, say “Internal” or

press one.

342 To call an outside number, press two. To call an outside number, say “Outside” or press

two.

343 Not used Not used

344 Please enter the digits for your digital pager and

wait for further instructions. Please say or enter the digits for your digital

pager and wait for further instructions.

345 The new pager number is... N/A

346 Mailbox Number N/A

347 New Message Count N/A

348 Pause N/A

349 You must program a telephone number first. N/A

350 You have chosen not to have a pager number. N/A

351 Cascade Level... N/A

352 You did not enter a valid document number. N/A

353 This document is currently unavailable. N/A

354 ... is not a valid document number. N/A

355 You have already selected that document. N/A

356 To cancel this message, press star. To cancel this message, say “Cancel” or press

star.

357 You have selected the maximum number of docu-

ments allowed. N/A

358 To send your fax, press pound (or hash). To send your fax, say “Send” or press pound (or

hash).

359 You have selected one document. N/A

360 You haven’t selected any documents yet. N/A

361 You may select one more document during this

call. N/A

362 You may select up to... N/A

363 ... more documents during this call. N/A

364 Selections canceled. N/A

365 The number that will appear on your fax cover

sheet is... N/A

366 You have chosen not to have your extension

appear on your cover sheet. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 38 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

367 If you would like to have your fax delivered in the

future, press pound (or hash). If you would like to have your fax delivered in the

future, say “Delay” or press pound (or hash).

368 To re-enter the number, press three. To re-enter the number, say “Re-enter” or press

three.

369 If you wish to have your extension appear on

your cover sheet, enter the extension followed by

pound (or hash).

If you wish to have your extension appear on

your cover sheet, say or enter the extension then

say or press pound (or hash).

370 If you are calling from your fax machine, press

one. If you are calling from your fax machine, say

“Yes” or press one.

371 Press the start button on your fax machine now. N/A

372 All of our fax lines are currently busy. N/A

373 Please try again later. N/A

374 Your fax will be delivered to... N/A

375 Your fax will be delivered shortly. N/A

376 I am unable to communicate with your fax

machine. Please make sure it is operating prop-

erly and try again.

N/A

377 (For U.S. systems) Please enter the 10 digit tele-

phone number of your fax machine, including

area code.

(For European systems) Please enter the tele-

phone number of your fax machine, including

your national dialing code if required.

(For U.S. systems) Please say or enter the 10

digit fax number, including area code.

(For European systems) Please say or enter the

telephone number of your fax machine, including

your national dialing code if required.

378 The number you enter may be up to twenty digits

in length. N/A

379 Your fax is scheduled to be delivered at... N/A

380 Please enter a document number. Please say or enter the document number.

381 When you have finished importing documents,

press star. When you are done importing documents, say

“Finished” or press star.

382 Document number... N/A

383 ...is currently in use. N/A

384 ...already exists. N/A

385 To replace this document, press pound (or hash). To replace this document, say “Replace” or press

pound (or hash).

386 Document received. N/A

387 Press pound (or hash) to continue. Say “Continue” or press pound (or hash) to con-

tinue.

388 To import a fax document, press four. To import a fax document, say “Import Fax” or

press four.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 39

389 (For U.S. systems) If this is an international call,

enter 011 followed by the country code and fax

number. Then press pound.

(For European systems) If this is an international

call, enter 00 code followed by your country code

and your fax number. Then press hash.

(For U.S. systems) If this is an international call,

say or enter 011 followed by the country code and

fax number. Then say or press pound/.

(For European systems) If this is an international

call, say or enter 00 code followed by your coun-

try code and your fax number. Then press hash.

390 I’m sorry. I’m not allowed to dial that number. N/A

391 To receive your documents, please hang up and

call from your fax machine. N/A

392 The system does not have enough disk space to

import your document. N/A

393 The system is unable to import your document

because it will exceed the Maximum Fax Library

Size.

N/A

394 For recording options, press three. For recording options, say “Options” or press

three.

395 There are... N/A

396 ... calls ahead of you. N/A

397 Your call should be answered within... N/A

398 You have selected... N/A

399 ...documents. N/A

400 Hello, you have reached the Mitel voice process-

ing system. N/A

401 Hello, you’ve reached the Mitel automated call

handling system. N/A

402 To change your message search order, press two. To change your message search order, say

“Order” or press two.

403 Your current message search order is first in first

out. N/A

404 Your current message search order is last in, first

out. N/A

405 To search for messages first in first out, press

one. To search for messages first in first out, say “First

In” or press one.

406 To search for messages last in first out, press

two. To search for messages last in first out, say “Last

In” or press two.

407 To change the search order for new messages,

press one. To change the search order for new messages,

say “New” or press one.

408 To change the search order for saved messages,

press two. To change the search order for saved messages,

say “Saved” or press two.

409 You have received a new message N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 40 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

410 You have received a new voice mail N/A

411 You have received a new e-mail N/A

412 You have received a new fax N/A

413 You have received… N/A

414 - 499 Not used Not used

500 If you know your party’s extension number, enter

it now. If you know your party’s extension, please say or

enter it now.

501 To leave a message, press one. To leave a message, say “Leave Message” or

press one.

502 To try another extension, press two. To try another extension, say “Extension” or press

two.

503 Please hold while your call is being transferred

to... N/A

504 Not used Not used

505 To return to the menu, press two. To return to the menu, say “Menu” or press two.

506 Your fax is scheduled to be delivered on... N/A

507 The system already contains the maximum num-

ber of fax documents allowed. N/A

508 The system does not have enough disk space to

import any more documents. N/A

509 The system is currently at or above the Maximum

Fax Library Size. N/A

510 Levels one through nine are currently disabled. N/A

511 Your call will be answered in the order it was

received. N/A

512 There is one call ahead of you. N/A

513 To change your transfer method, press five. To change your transfer method, say “Transfer” or

press five.

514 Your current transfer method is unannounced. N/A

515 Your current transfer method is screened. N/A

516 Your current transfer method is announce only. N/A

517 To select unannounced transfers, press one. To select unannounced transfers, say “Unan-

nounced” or press one.

518 For screened transfers, press two. For screened transfers, say “Screened” or press

two.

519 For announce only, press three. For announce only, say “Announce” or press

three.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 41

520 Who should I say is calling? N/A

521 To replay the announcement, press one. To replay the announcement, say “Replay” or

press one.

522 To send this call to Voice Mail, press two. To send this call to voice mail, say “Voice Mail” or

press two.

523 To forward this call to another extension, press

three. To forward this call to another extension, say

“Forward” or press three.

524 To accept this call, press pound (or hash). To accept this call, say “Accept” or press pound

(or hash).

525 To refuse this call, press star. To refuse this call, say “Refuse” or press star.

526 You have a call from... N/A

527 To change the time and date, press five. N/A

528 The current time is... N/A

529 To accept the current time, press pound (or

hash). N/A

530 To enter a new time, use two digits for the hour

and two digits for the minutes. N/A

531 The current date is... N/A

532 To accept the current date, press pound (or

hash). N/A

533 To enter a new date, use two digits for the month,

two digits for the day, and two digits for the year. N/A

534 Invalid date. N/A

535 Please enter the extension number. Please say or enter the extension number.

536 - 537 Not used Not used

538 For system prompt replacement or reinstatement,

press six. For system prompt replacement or reinstatement,

say “Replacement” or press six.

539 Please enter the number of the system prompt. Please say or enter the number of the system

prompt.

540 The system prompt has been replaced by the fol-

lowing custom prompt... N/A

541 The original system prompt is... N/A

542 To replace this system prompt with a custom

prompt, press three. To replace this system prompt with a custom

prompt, say “Custom” or press three.

543 ...is not a valid system prompt number. N/A

544 To delete the custom prompt and reinstate the

system prompt, press nine. To delete the custom prompt and reinstate the

system prompt, say “System” or press nine.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 42 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

545 To replace this custom prompt with a new custom

prompt, press three. To replace this custom prompt with a new custom

prompt, say “New Prompt” or press three.

546 You have no deleted messages. N/A

547 You have one deleted message. N/A

548 ...deleted messages. N/A

549 To recover deleted messages, press two. To recover deleted messages, say “Recover” or

press two.

550 To recover this message, press seven. To recover this message, say “Recover” or press

seven.

551 Message recovered. N/A

552 To purge this message, press nine. To purge this message, say “Purge” or press

nine.

553 Message purged. N/A

554 To listen to deleted messages, press one. To listen to deleted messages, say “Listen” or

press one.

555 To recover all messages, press two. To recover all messages, say “Recover” or press

two.

556 To purge all messages, press three. To purge all messages, say “Purge” or press

three.

557 ...messages recovered. N/A

558 ...messages purged. N/A

559 ...message recovered. N/A

560 ...message purged. N/A

561 For message options, press five. For message options, say “Options” or press five.

562 For more options, press nine. For more options, say “More” or press nine.

563 To change the fax destination number, press one. To change the fax destination number, say “Num-

ber” or press one.

564 Please enter the extension number of your fax

destination, followed by the pound (or hash) key. Please say or enter the extension number of your

fax. Then say or press pound (or hash).

565 Your fax destination is... N/A

566 You have chosen not to have a fax destination. N/A

567 Invalid extension. N/A

568 Fax destination saved. N/A

569 Fax destination erased. N/A

570 To cancel unheard sent voice mail messages,

press one. To cancel unheard sent voice mail messages, say

“Unheard” or press one.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 43

571 All sent messages have been heard. N/A

572 Enter the destination mailbox. Say or enter the destination mailbox.

573 This mailbox has one unheard message. N/A

574 ...unheard messages. N/A

575 To append to the message, press two. To append the message, say “Append” or press

two.

576 To leave a Voice Mail message, press one. To leave a Voice Mail message, say “Voice Mail”

or press one.

577 To make a return call, press two. To make a return call, say “Call Back” or press

two.

578 Please hold while your call is being transferred to

an outside number. N/A

579 Enter the number of the remote mailbox. Say or enter the number of the remote mailbox.

580 ... followed by pound (or hash). N/A

581 …has just listened to the original message. N/A

582 This mailbox has... N/A

583 - 586 Not used Not used

587 To hear the recipients, press three. To hear the recipients, say “Hear” or press three.

588 - 591 Not used Not used

592 I’m sorry. I’m not allowed to dial that number. N/A

593 Message received from an outside number with

no caller ID information. N/A

594 I’m sorry. I do not have valid Caller ID informa-

tion. N/A

595 …the network… N/A

596 Your call is being handled by the Mitel voice pro-

cessing system. N/A

597 You have no new e-mails. N/A

598 ... new e-mails N/A

599 you have one new e-mail. N/A

600 ...saved e-mails. N/A

601 You have one saved e-mail. N/A

602 You have no new faxes. N/A

603 ... new faxes. N/A

604 You have one new fax. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 44 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

605 ...saved faxes. N/A

606 You have one saved fax. N/A

607 The system has not been properly configured. N/A

608 To listen to voice mails, press one. To listen to voice mails, say “Voice Mail” or press

one.

609 To listen to e-mails, press three. To listen to e-mails, say “E-mail” or press three.

610 To listen to faxes, press six. To listen to Fax messages, say “Facsimile” or

press six.

611 You have no new messages. N/A

612 with the subject... N/A

613 I’m sorry, you cannot delete this e-mail. N/A

614 To reply to all recipients, press one. To reply to all recipients, say “Everyone” or press

one.

615 To reply to just the sender, press two. To reply to just the sender, say “Sender” or press

two.

616 I’m sorry, this message was received from an

unknown source. N/A

617 Please enter the digits for the fax destination and

wait for further instructions. N/A

618 The system could not access your e-mail account

with the known password. N/A

619 ...totalling N/A

620 ...pages N/A

621 I’m sorry, you cannot delete this fax. N/A

622 For voice mails, press one. For voice mails, say “Voice Mail” or press one.

623 For e-mails, press two. For e-mails, say “E-mail” or press two.

624 For faxes, press three. For faxes, say “Facsimile” or press three.

625 - 629 Not used Not used

630 voice mail N/A

631 e-mail N/A

632 Fax N/A

633 - 644 Not used Not used

645 ...flagged... N/A

646 ...saved.... N/A

647 ...answered... N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 45

648 ...recent... N/A

649 ...deleted... N/A

650 …one page… N/A

651 ...voice mails... N/A

652 ...e-mails... N/A

653 ...faxes... N/A

654 This message is marked... N/A

655 ...flagged... N/A

656 ...saved... N/A

657 ...answered... N/A

658 ...recent... N/A

659 ...deleted... N/A

660 ...with attachment... N/A

661 For your voice mail envelope, press one. For your voice mail envelope, say “Voice Mail” or

press one.

662 For your e-mail envelope, press two. For your e-mail envelope, say “E-mail” or press

two.

663 For your fax envelope, press three. For your fax envelope, say “Facsimile” or press

three.

664 For message filters, press six. For message filters, say “Filters” or press six.

665 For the message subject, press three. For the message subject, say “Subject” or press

three.

666 ...message subject... N/A

667 ...message filters... N/A

668 For the number of pages, press three. For the number of pages, say “Pages” or press

three.

669 You cannot turn all fax envelope options off. N/A

670 ...number of pages... N/A

671 You have no new voice mails. N/A

672 Fax scheduled for delivery. N/A

673 ...new voice mails. N/A

674 You have one priority voice mail. N/A

675 You have one new voice mail N/A

676 ...saved voice mails… N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 46 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

677 You have one saved voice mail. N/A

678 To listen to messages, press one. To listen to messages, say “Messages” or press

one.

679 The system is momentarily unable to process

your request. The system is momentarily unable to process

your request.

680 To wait for resources to become available, press

one. To wait for resources to become available, say

“Wait” or press one.

681 To cancel the request and return to a previous

menu, press star. To cancel the request and return to a previous

menu, say “Cancel” or press star.

682 Not used Not used

683 You have one unheard voice mail. N/A

684 You have one heard voice mail. N/A

685 … unheard voice mail… N/A

686 … heard voice mail… N/A

687 You have no unheard voice mails. N/A

688 - 692 Not used Not used

693 You have one priority e-mail N/A

694 - 699 Not used Not used

700 N/A Please spell the first few letters of where you

would like to search in the directory.

701 ...hours... N/A

702 ...hour... N/A

703 <10 second pause> N/A

704 <five second pause> N/A

705*<one second pause> N/A

706 Fax canceled N/A

707 phone number… N/A

708 Not used Not used

709 Your results match more than… Your results match more than…

710 …entries. …entries.

711 If you would like to browse these results, press

one. To filter your search, press two. If you would like to browse these results, please

say “Yes” or press one. To filter your search, say

“No” or press two.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 47

712 If the result is the first name, press one. Other-

wise, please tell me the first name by pressing

the keys on your telephone.

If that name is the first name, say “Yes” or press

one. Otherwise, please tell me the first name by

saying, spelling, or pressing the keys on your

telephone.

713 If the result is the last name, press one. Other-

wise, please tell me the last name by pressing the

keys on your telephone.

If that name is the last name, say “Yes” or press

one. Otherwise, please tell me the last name by

saying, spelling, or pressing the keys on your

telephone.

715 - 716 Not used Not used

717 …one saved voice mail N/A

718 …one saved e-mail N/A

719 …one saved fax N/A

720 …one saved message N/A

721 … unheard voice mails N/A

722 … heard voice mails N/A

723 - 726 Not used Not used

727 …one heard voice mail N/A

728 - 730 Not used Not used

731 I’m sorry, I didn’t understand your response. N/A

732 The system prompt you have selected has two

formats. N/A

733 To select the standard format, press one. To select the standard format, say “Standard” or

press one.

734 To select the speech-recognition format, press

two. To select the speech-recognition format, say

“Speech Recognition” or press two.

735 To replace the standard format, press one. To replace the standard format, say “Standard” or

press one.

736 To replace the speech-recognition format, press

one. To replace the speech-recognition format, say

“Speech Recognition” or press one.

737 - 738 Not used Not used

739 Speech recognition has been disabled for this

call. N/A

740 Not used Not used

741 ... messages… N/A

742 ...seen... N/A

743 - 744 Not used Not used

745 You have no saved voice mails. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 48 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

746 Not used Not used

747 You have no saved e-mails. N/A

748 Not used Not used

749 You have no saved faxes. N/A

750 Not used Not used

751 voice mail received... N/A

752 E-mail received... N/A

753 Fax received... N/A

754 Priority voice mail received... N/A

755 Priority e-mail received... N/A

756 Not used Not used

757 and seen N/A

758 and recent N/A

759 and answered N/A

760 and deleted N/A

761 Not used Not used

762*...Million... N/A

763*...Billion... N/A

764*...Trillion... N/A

765*...Minus... N/A

766*(For U.S. systems) ...Dollar...

(For European systems)…Pound… N/A

767*(For U.S. systems) ...Dollars...

(For European systems)…Pounds… N/A

768*(For U.S. systems) ...Cent...

(For European systems)…Pence… N/A

769*(For U.S. systems) ...Cents...

(For European systems)…Pence… N/A

770 <Pause> N/A

771*O’clock N/A

772*...Point... N/A

773 I was unable to connect to your voice mail server. N/A

774 I was unable to connect to your e-mail server. N/A

775 I was unable to connect to your fax server. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 49

776 If you have changed your password, press one. If you have changed your password, say “Pass-

word” or press one.

777 To continue without these messages, press

pound. To continue without these messages, say “Con-

tinue” or press pound.

778*dash N/A

779*ampersand N/A

780*at N/A

781*left parenthesis N/A

782*right parenthesis N/A

783*underscore N/A

784*space N/A

785*Tilde N/A

786*aN/A

787*bN/A

788*cN/A

789*apostrophe N/A

790*lower A N/A

791*lower B N/A

792*lower C N/A

793*dN/A

794*eN/A

795*FN/A

796*exclamation point N/A

797*lower D N/A

798*lower E N/A

799*lower F N/A

800*gN/A

801*hN/A

802*IN/A

803*star N/A

804*lower G N/A

805*lower H N/A

806*lower I N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 50 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

807*jN/A

808*kN/A

809*lN/A

810*pound (or hash) N/A

811*lower J N/A

812*lower K N/A

813*lower L N/A

814*mN/A

815*nN/A

816*oN/A

818*lower M N/A

819*lower N N/A

820*lower O N/A

821*pN/A

822*qN/A

823*rN/A

824*sN/A

825*lower P N/A

826*lower Q N/A

827*lower R N/A

828*lower S N/A

829*TN/A

830*uN/A

831*vN/A

832*question mark N/A

833*lower T N/A

834*lower U N/A

835*lower V N/A

836*wN/A

837*xN/A

838*YN/A

839*zN/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 51

840*lower W N/A

841*lower X N/A

842*lower Y N/A

843*lower Z N/A

844*colon N/A

845*period N/A

846*comma N/A

847*forward slash N/A

848*backward slash N/A

849*plus sign N/A

850 Please hold while I check your e-mail. N/A

851 ...one unreadable message N/A

852 ...unreadable messages N/A

853 You have no unreadable messages N/A

854 To manage unreadable messages, press six N/A

855 unreadable message... N/A

856 If you are finished, please press pound (or hash).

Otherwise, press the next key to continue spell-

ing.

N/A

857 Your quota grace limit has been reached. N/A

858 Please hold while I check your messages. N/A

859 The message could not be played. N/A

860 Not used Not used

861 I’m sorry there are no network mailboxes avail-

able for Node... N/A

862 I’m sorry. This message cannot be forwarded. N/A

863 I could not connect to any of your remote servers.

You will be redirected to the local voice mail view. N/A

864 - 875 Not used Not used

876 To record a standard greeting, press one. To record a standard greeting, say “Standard” or

press one.

877 To copy the standard greeting to the speech-rec-

ognition greeting, press two. To copy the standard greeting to the speech-rec-

ognition greeting, say “Copy” or press two.

878 To record a speech-recognition greeting, press

three. To record a speech-recognition greeting say

“Speech Recognition” or press three.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 52 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

879 If you would like to copy this recording to the

speech-recognition greeting, press one. If you would like to use this recording as the

speech-recognition greeting, say “Copy” or press

one.

880 To record a new speech-recognition greeting,

press three. To record a new speech-recognition greeting, say

“New” or press three.

881 ñ (pronunciation: en-yay) N/A

882 I'm sorry. This system prompt is not available for

replacement. N/A

883 The following message could not be delivered

to... N/A

884 To disable Speech Recognition mailbox com-

mands for this call, press eight. To disable Speech Recognition mailbox com-

mands for this call, say 'Disable' or press eight.

885 Speech Recognition disabled. N/A

886 I could not create a secure connection to your

remote server. You will be redirected to the local

voice mail view.

N/A

887 Please contact your system administrator. N/A

888 E-Mail Reader was unable to retrieve your faxes

from your e-mail server due to a login failure. N/A

889 E-Mail Reader was unable to retrieve your e-

mails from your e-mail server due to a login fail-

ure.

N/A

890 Please enter your e-mail account password. This

is case sensitive. Using the keypad, you can

scroll through symbols, numbers, and letters, both

lower and upper case.

Please spell or enter your e-mail account pass-

word. This is case sensitive. You can speak sym-

bols, numbers, and letters. For upper case letters,

say “Upper” followed by the letter.

891 Using the keys on your telephone, please spell

the last name of the person. Then press pound

(or hash). For the letter Q, press seven. For the

letter Z, press nine.

Please say the last name of the person you are

trying to reach. Otherwise, using the keys on your

telephone, please spell the last name of the per-

son, then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine.

892 You have no voice mails N/A

893 You have no e-mails N/A

894 You have no faxes N/A

895 ...Network extension... N/A

896 To enable Speech Recognition mailbox com-

mands for this call, press eight. To enable Speech Recognition mailbox com-

mands for this call, say “Enable” or press eight.

897 There was an error accessing your messages;

you will be returned to the main menu N/A

898 ...Network Mailbox... N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 53

899 N/A I think you said “delete.” If this is correct, please

press one; if this is not correct, please press two.

900 Speech Recognition enabled. N/A

901 No days selected. No days selected.

902 On On

903 Off Off

904 - 906 Not used Not used

907 Message dated… Message dated…

908 E-Mail Reader was unable to retrieve your faxes

and e-mails from your e-mail server due to a login

failure.

E-Mail Reader was unable to retrieve your faxes

and e-mails from your e-mail server due to a login

failure.

909 To copy this message to additional mailboxes,

press four. To copy this message to additional mailboxes,

say “Copy” or press four.

910 To spell a new name, press four. To spell a new name, say “new name,” or press

four.

911 Using the keys on your telephone, please spell

the first name of the person. Then press pound

(or hash). For the letter Q, press seven. For the

letter Z, press nine.

Please say the full name of the person you are

trying to reach. Otherwise, using the keys on your

telephone, please spell the first name of the per-

son, then press pound (or hash). For the letter Q,

press seven. For the letter Z, press nine.

912 Using the keys on your telephone, please spell

the last name of the person. Then press pound

(or hash). For the letter Q, press seven. For the

letter Z, press nine.

Please say the full name of the person you are

trying to reach? Otherwise, using the keys on

your telephone, please spell the last name of the

person, then press pound (or hash). For the letter

Q, press seven. For the letter Z, press nine.

913 When you are finished entering mailbox numbers,

press star to exit. When you are finished entering mailbox numbers,

say “Finished” or press star to exit.

914 Enter the destination mailbox or Group list num-

ber. For the Directory, press pound (or hash).

When you are finished entering the destination,

press star to exit

Say or enter the destination mailbox or group list

number. For the directory, say “Directory” or press

pound (or hash). When you are finished entering

the destination press star to exit.

915 ... or if you are finished listening to the message,

Hang up. N/A

916 Subscriber access is not programmed yet. Please

contact the system administrator. N/A

917 I am sorry, I could not complete your call at this

time. Please try again later. N/A

918 Message access is not configured. Please con-

tact your system administrator. N/A

919 To change your main menu e-mail reader count,

press four. To change your main menu e-mail reader count,

say e-mail reader count or press four.

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Page 54 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

920 Main Menu E-Mail Reader Count is currently

enabled. N/A

921 Main Menu E-Mail Reader Count is currently dis-

abled. N/A

922 To enable, press one. To enable, say “enable” or press one.

923 To disable, press one. To disable, say “disable” or press one.

924 Main Menu E-Mail Reader Count has been auto-

matically disabled, please go to the personal

options menu to re-enable this feature.

N/A

926 For help with password special keys, press two. For help with password special keys, say “Help”

or press two.

927 To repeat the following instructions press zero at

any time. To repeat the following instructions say “Repeat”

or press zero at any time.

928 Enter the destination mailbox or Group list num-

ber. When you are finished entering the destina-

tion, press star to exit.

Say or enter the destination mailbox or group list

number. When you are finished entering the des-

tination, press star to exit.

929 “equal to sign” N/A

930 “greater than sign” N/A

931 “less than sign” N/A

932 “semi colon sign” N/A

933 “percent sign” N/A

934 “dollar sign” N/A

935 “pipe sign” N/A

936 “pound (or hash) sign” N/A

937 I am sorry, you must enter a password for security

reasons. Please, enter your new password, then

press pound (or hash).

N/A

938 To listen to all additional messages, please press

eight. Say “All Messages” or press eight to listen to all

additional messages.

939 The locations of special characters are... For

space, at, hyphen, underscore, equals sign,

comma, greater than, and right parenthesis, use

key “zero.” For exclamation point, pipe, apostro-

phe, colon, semi-colon, forward slash, and back-

slash, use key “one.” For period, tilde, dollar,

asterisk, ampersand, percentage, plus, less than

and left parenthesis, use key “star.” For pound (or

hash), use key “pound (or hash).”

N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Reference

Default ASR and Non-ASR Voice Prompts

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 55

940 This call routing application does not have an

associated digit translation node. Please assign a

digit translation node using the System Manager

interface before attempting to assign an Audiotex

greeting using the System Administrator interface.

N/A

941 E-Mail Reader encountered an error while trying

to connect to your e-mail server. Please contact

your system administrator for further assistance.

N/A

942 E-mail Reader was unable to connect to your e-

mail server. The server may be down or there

may be a configuration issue with your E-Mail

Reader Profile. Please contact your system

administrator for further assistance.

N/A

943 E-Mail Reader cannot connect to your e-mail

server due to an encryption mismatch. Please

contact your system administrator for further

assistance.

N/A

944 I am sorry, your password must be at least four

digits long. Please, enter your new password,

then press pound.

N/A

945-946 Not used. Not used.

947 To save this message, press nine. To save this message, say “Save” or press nine.

948 To delete this message, press seven. To delete this message, say “Delete” or press

seven.

949 To swap your key settings for save and delete,

press three. To swap your key settings for save and delete,

say “Swap” or press three.

950 Your current key settings are seven for save and

nine for delete. N/A

951 Your current key settings are nine for save and

seven for delete. N/A

952 To swap the key settings, press 1. To swap the key settings say “Swap” or press

one.

953 Your settings have been changed. N/A

Table 4. Voice Prompts: Non-ASR and ASR (Continued)

Prompt

ID Content (Non-ASR) Content (ASR)

Index

Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 57

A

Administrator

endpoint troubleshooting 22

mailbox password 10

mailbox, initializing 10

types 2

voice mail 7

Alarms

clearing 20

descriptions 20

minor 19

network 19

Receive Network Alarms flag 19

Send Network Alarms flag 19

Audiotex recordings

creating 15

Audiotex recordings, programming planning sheets 23

Automated Attendant, recording custom messages 15

Automatic Speech Recognition, using 7

B

Basic Voice Mail 6

C

Capacities, network 3

Clearing alarms 20

Custom system voice mail prompts 14

E

English, multicultural references 3

Enterprise Messaging 6

F

Fax documents, importing 18

Flowcharts, Voice mail programming 9

G

Group List name, recording 13

I

Importing fax documents 18

M

Mailbox administrator 10

Message Notification/Retrieval 8

Minor alarms 19

Multicultural English references 3

N

Network

alarms 19

capacities 3

P

Passwords

administrator mailbox 10

voice mail, changing 12

Programming planning sheets, custom audiotex recordings 23

Prompts

default voice mail 24

voice mail 14

Provider information 22

R

Receive Network Alarms flag 19

S

Send Network Alarms flag 19

Speech recognition, using 7

T

Troubleshooting

administrator endpoint features 22

voice mail 22

Index

Index

Page 58 Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008

V

Voice mail

administrator features 7

broadcast message, recording 13

default prompts 24

Group List name, recording 13

MNR application 8

passwords, changing 12

prompts, recording 14

subscriber features, changing 11

supplemental documentation 6

systems, descriptions 6

troubleshooting 22

types 6

Voice mail, flowchart 9

Voice Prompts, Non-ASR and ASR 24

Part No. 580.8009

Issue 3.1, December 2008

A691/911:A