Mitel 5320 Users Manual ACD
5330 to the manual 9d976e4c-16ff-4fa5-a2e6-ea0ebcf09855
2015-01-21
: Mitel Mitel-5320-Users-Manual-350307 mitel-5320-users-manual-350307 mitel pdf
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Page Count: 26
- About this Guide
- What is Automatic Call Distribution (ACD)?
- About Your Mitel 5320 IP Phone
- About Your Mitel 5330/5340 IP Phones
- Tips for Your Comfort and Safety
- ACD Agent Features and Capabilities
- What are Agent Groups?
- About ACD Agent Hot Desking
- Logging In
- Displaying Agent Log-In Information
- Logging Out
- Answering Calls
- Using the Auto Answer Feature
- Using a Headset
- Using and Canceling the Work Timer
- Taking a Break from Calls (Make Busy Feature)
- Group Presence
- Visual Indications
- Audible Indications
- Displaying Queue Status
- Personal Directory