Mitel 5324 Users Manual IP Phone Quick Reference Guide

5324 IP Phone Mitel 5324 IP Phone Quick Reference Guide

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Mitel® 5000 Communications Platform (CP)

5324 IP Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

2

1

3

4

5
8
6

7

No.

Name

Description

1

Handset

The handset is hearing aid compatible (HAC). If you are using a headset or if you are in
Handsfree Mode, you do not need to use the handset.

2

Display

Provides a two-line, 20-character viewing area for using features and identifying callers.
When idle, the display shows user information and the time and date.

3

Display Buttons

Provide three Display buttons under the Display. In some features, the left and right
Display buttons provide back (<<) and forward (>>) navigation. The center Display button
always displays user and system information.

4

Ring/Message
Indicator

Flashes or stays lit to indicate call, message, and feature activity.
Indicator Signals

Description

Rapidly flashing

You have an incoming call.

Slowly flashing

You have a waiting message or callback message.

On

You are on a call or using a feature.

Off

Your IP phone is idle.

5

Feature Buttons

Provide quick access to commonly used features. See “Feature Buttons” on page 2 for
descriptions.

6

Dialpad Buttons

Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter
characters when using features that require text input.

7

Programmable
Buttons

Provide 24 programmable buttons. The top seven buttons on both models are
programmed by the system administrator and cannot be reprogrammed. However, you
can program the remaining buttons for quick access to features or speed-dial entries.

8

External Speaker

Provides audio for handsfree calls and background music.

Document Part Number 835.3294-1, February 2011
Mitel® is a registered trademark of Mitel Networks Corporation.
© 2011, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.

QUICK REFERENCE GUIDE

Feature Buttons

Feature

Feature buttons provide quick access to commonly used
features. See the following table for descriptions.
Button

Action

Code

ACD Agent – Log In/Out

328

Automatic IC Call Access – On/Off

361

Automatic Trunk Call Access – On/Off

360

Background Music – On/Off

313

(Up)

Provides volume control.

Call Forward – All Calls

355

(Down)

Scrolls through feature options.

Call Logging

333

Activates Handsfree Mode.

Conference

5

Activates features.

Default Station

394

Mutes the microphone during a
call.

Directory

307

Display Time And Date

300

Activates the contact and feature
DIrectory.

Do-Not-Disturb – On/Off

372

Dynamic Extension Express – On/Off

364

Activates features while on a call.

Dynamic Extension Express Handoff

388

The
(Special) button does not
cancel features. To cancel
features, press the Star button (*).

Handsfree – On/Off

319

Headset – On/Off

317

Hold – Individual

336

Calls the last external number
dialed. You cannot redial internal
numbers.

Hold – System

335

(Speaker)
(Mute)
(Directory)

(Special)

(Redial)

(Hold)

Places the current call on hold.
Left/Backspace when entering
dialpad characters.

(Transfer)

Transfers the current call.
Right/Forward when entering
dialpad characters.

(Message)

Connects to voice mailbox and
notifies when you have
messages.
Toggles between Alpha Mode and
Numeric Mode when entering
dialpad characters.

Hot Desk On/Off

348

Hunt Group – Remove/Replace

324

Message – Cancel Left Message

366

Message – Delete Message

368

Message – Leave Message

367

Message – View Messages Menu

365

Microphone Mute – On/Off

314

Page Receive – On/Off

325

Program Buttons

397

Program Station Passcode

392

Programmable Buttons – Default

395

Queue (Callback) Request
Record-A-Call
Reverse Transfer (Call Pick-Up)

Commonly Used Feature Codes
Most of the following feature codes work when your IP
phone is idle. However, if you are on an active call or if
the IP phone is off-hook, you may need to press
(Special) to activate the feature before you enter the
feature code.
If you make a mistake when entering numbers or
characters, you can press
(Hold) to move the
cursor to the left and delete the characters entered, or
you can press * to cancel the feature.
Contact your system administrator for more information
about system features.

-2-

6
385
4

Ring Tone Selection

398

Station Speed Dial

382

Station Speed Dial – Programming

383

Switch Keymap

399

System Forward – On/Off

354

System Speed Dial

381

View Button Assignments

396

QUICK REFERENCE GUIDE

Answering Calls

Placing Ad Hoc Conference Calls

Lift the handset, or press
(Speaker) to
answer a call while using a headset or to answer
a call in Handsfree Mode.

1. While on the first call, press the Conf button to
place the call on hold. CALL NEXT PARTY TO
CNF appears.
2. Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.

Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.

3. After the party answers, announce the
conference, and then press the Conf button to
place the call on hold. If necessary, repeat this
step to add the remaining conference party.

Placing Internal (Intercom) Calls

4. Press the Conf button again to start the
conference. CNF IN PROGRESS appears.

With or without the handset lifted, dial the
extension number. If you enter incorrect digits,
you can press
(Hold) to move the cursor
backward, deleting the last digits entered. If you
are using Handsfree Mode, listen for the double
tone, and then begin to speak.

Viewing and Responding to Messages
1. With the handset on-hook, press
(Message).
Messages are displayed as first in/first out. If
there is more than one message, you can
repeatedly press
(Message) to scroll through
the messages.

Placing External Calls
Press the Outgoing button, an unlit Call button,
or enter the Outgoing Call access code (8 is the
default code), and then dial the number.

2. When the desired message is displayed, press #,
or lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you
press
(Message), you automatically place a
call to the party or message center who left the
message.)

Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects
a line and dials the number.

Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:

Transferring Calls to Other Extensions
1. While on the call, press
(Transfer), and
then enter the extension number.

 Press

(Up) or
(Down) to scroll
through the messages.

2. Do one of the following:

 Enter the two-digit number for the DND

 Wait for an answer, announce the call, and

message.

then hang up. If the extension is
unavailable, press the flashing IC or Call
button to return to the caller.

2. After selecting the message, enter the additional
text for the DND description, if applicable.
3. Press
handset.

 Hang up to transfer the call and disconnect
the call from your IP phone.

(Speaker), or lift and replace the

Placing a Page Announcement

Forwarding Calls

1. Press 7.

1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.

2. Enter the page-zone number (0 to 9).
3. After the tone, make your announcement, and
then hang up.

2. Enter the extension number, or press the
Outgoing button or enter the Outgoing Call
access code (8 is the default code), and then dial
the telephone number.

-3-



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