Mitel 5340 Ip Users Manual Phone Quick Reference Guide

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Mitel® 5000 Communications Platform (CP)

5340 IP Phone Quick Reference Guide

Document Part Number 835.3291-1, February 2011

Mitel® is a registered trademark of Mitel Networks Corporation.

© 2011, Mitel Networks Corporation.

All other products and services are the trademarks of their respective holders. All rights reserved.

This guide provides information for frequently used features. For more information about these and other features,

refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.

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789

No. Name Description

Handset The handset is hearing aid compatible (HAC). If you are using a headset or if you are in

Handsfree Mode, you do not need to use the handset.

Display Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using

features and identifying callers

Menu Buttons Provides eight dynamic menu buttons at the top of the Display that change depending on

the feature and menu currently displayed. You can use the menu buttons to view and

select feature options.

Ring/Message

Indicator

Flashes or stays lit to indicate call, message, and feature activity.

Feature Buttons Provide quick access to commonly used features. See “Feature Buttons” on page 2 for

descriptions.

Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter

characters when using features that require text input.

Programmable

Buttons

Provide self-labeling, programmable buttons. The 5340 IP Phone has 42 programmable

buttons.

Navigation

Buttons

Use the navigation buttons to page through Display screens.

External Speaker Provides audio for handsfree calls and background music.

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2

3

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Indicator Signals Description

Rapidly flashing You have an incoming call.

Slowly flashing You have a waiting message or callback message.

On You are on a call or using a feature.

Off Your IP phone is idle.

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6

7

8

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QUICK REFERENCE GUIDE

Feature Buttons

Feature buttons provide quick access to commonly used

features. See the following table for descriptions.

Commonly Used Feature Codes

Most of the following feature codes work when your IP

phone is idle. However, if you are on an active call or if

the IP phone is off-hook, you may need to press

(Special) to activate the feature before you enter the

feature code.

If you make a mistake when entering numbers or

characters, you can press (Hold) to move the

cursor to the left and delete the characters entered, or

you can press * to cancel the feature.

Contact your system administrator for more information

about system features.

Button Action

(Up)

(Down)

Provides volume control.

Scrolls through feature options.

(Speaker) Activates Handsfree Mode.

Activates features.

(Mute) Mutes the microphone during a

call.

(Applications) Activates the Applications menu

to use the conference unit or

cordless devices, program

various phone settings, and

enable Clean Mode.

(Special) Activates features while on a

call.

The (Special) button does

not cancel features. To cancel

features, press the Star button

(*).

(Redial) Calls the last external number

dialed. You cannot redial

internal numbers.

(Hold) Places the current call on hold.

Left/Backspace when entering

dialpad characters.

(Transfer) Transfers the current call.

Right/Forward when entering

dialpad characters.

(Message) Allows you to view station

messages.

Toggles between Alpha Mode

and Numeric Mode.

Feature Code

ACD Agent – Log In/Out 328

Automatic IC Call Access – On/Off 361

Automatic Trunk Call Access – On/Off 360

Background Music – On/Off 313

Call Forward – All Calls 355

Call Logging 333

Conference 5

Default Station 394

Directory 307

Display Time And Date 300

Do-Not-Disturb – On/Off 372

Dynamic Extension Express – On/Off 364

Dynamic Extension Express Handoff 388

Handsfree – On/Off 319

Headset – On/Off 317

Hold – Individual 336

Hold – System 335

Hot Desk On/Off 348

Hunt Group – Remove/Replace 324

Message – Cancel Left Message 366

Message – Delete Message 368

Message – Leave Message 367

Message – View Messages Menu 365

Microphone Mute – On/Off 314

Page Receive – On/Off 325

Program Buttons 397

Program Station Passcode 392

Programmable Buttons – Default 395

Queue (Callback) Request 6

Record-A-Call 385

Reverse Transfer (Call Pick-Up) 4

Ring Tone Selection 398

Station Speed Dial 382

Station Speed Dial – Programming 383

Switch Keymap 399

System Forward – On/Off 354

System Speed Dial 381

View Button Assignments 396

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QUICK REFERENCE GUIDE

Answering Calls

Lift the handset, or press (Speaker) to

answer a call while using a headset or to answer

a call in Handsfree Mode.

Placing Emergency Calls

Dial the emergency number (911 U.S. or

999/112 Europe). The system immediately places

the emergency call as soon as you dial the

number, even if you do not select an outside line.

Placing Internal (Intercom) Calls

With or without the handset lifted, dial the

extension number. If you enter incorrect digits,

you can press (Hold) to move the cursor

backward, deleting the last digits entered. If you

are using Handsfree Mode, listen for the double

tone, and then begin to speak.

Placing External Calls

Press the Outgoing button, an unlit Call button,

or enter the Outgoing Call access code (8 is the

default code), and then dial the number.

Redialing External Numbers

With or without the handset lifted, press the

(Redial). The system automatically selects

a line and dials the number.

Transferring Calls to Other Extensions

1. While on the call, press (Transfer), and

then enter the extension number.

2. Do one of the following:

 Wait for an answer, announce the call, and

then hang up. If the extension is

unavailable, press the flashing IC or Call

button to return to the caller.

 Hang up to transfer the call and disconnect

the call from your IP phone.

Forwarding Calls

1. Press the Fwd button, and then enter the feature

code, if applicable. ENTER FORWARD DEST

appears.

2. Enter the extension number, or press the

Outgoing button or enter the Outgoing Call

access code (8 is the default code), and then dial

the telephone number.

Placing Ad Hoc Conference Calls

1. While on the first call, press the Conf button to

place the call on hold. CALL NEXT PARTY TO

CNF appears.

2. Place a call to the next conference party. For

external calls, press the Outgoing button or

enter the Outgoing Call access code (8 is the

default code), and then dial the number.

3. After the party answers, announce the

conference, and then press the Conf button to

place the call on hold. If necessary, repeat this

step to add the remaining conference party.

4. Press the Conf button again to start the

conference. CNF IN PROGRESS appears.

Viewing and Responding to Messages

1. With the handset on-hook, press (Message)

or the VIEW MESSAGE menu button. Messages

are displayed as first in/first out. If there is more

than one message, you can repeatedly press

(Message) to scroll through the messages.

2. When the desired message is displayed, press #,

or lift the handset for privacy, and then press # to

respond. (If your handset is off-hook and you

press [Message], you automatically place a

call to the party or message center who left the

message.)

Using Do-Not-Disturb

1. Press the DND button, and then do one of the

following:

 Press (Up) or (Down) to scroll

through the messages.

 Enter the two-digit number for the DND

message.

2. If applicable, enter the additional text for the

DND description.

3. Press (Speaker), or lift and replace the

handset.

Placing a Page Announcement

1. Press 7.

2. Enter the page-zone number (0 to 9).

3. After the tone, make your announcement, and

then hang up.