Mobike Information Technology LBC4-5US Mobile Lock User Manual User Guides LBC4 5US FCC

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Document ID	3925751
Application ID	c/VvxNuSONsI1QxwwCwzfQ==
Document Description	User Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	73.24kB (915444 bits)
Date Submitted	2018-07-16 00:00:00
Date Available	2018-07-16 00:00:00
Creation Date	2018-07-09 16:16:16
Producing Software	GPL Ghostscript 9.04
Document Lastmod	2018-07-09 16:16:16
Document Title	User Guides LBC4-5US FCC
Document Creator	FreePDF 4.06 - http://shbox.de
Document Author:	zhangelliot

User Guides
1 Deposit and Pricing
1.1 Differences between Deposit and Balance
1.2 Trial Users
1.3 Deposit Free Coupons
1.4 Pay Deposit
1.5 Deposit Refund
1.6 Top Up
1.7 Balance Refund
2 Pricing
2.1 Pricing
2.2 Pricing Error
3 Unlock and Lock
3.1 How to Unlock
3.2 Unlock Failed
3.3 Charging without Unlocking
3.4 How to Lock
3.5 Forget to Lock
3.6 Unable to End
4 Registration and Verification
4.1 Failed to Receive Verification Code
4.2 ID Verification
4.3 ID Verification Failed
4.4 Invite Friends
5 Monthly Pass
5.1 What is a Monthly Pass
5.2 How to Purchase/Renew Monthly Passes
6 Personal Account
6.1 How to Change your Phone Number
6.2 Credit System
7 About the Bike
7.1 Reservation
7.2 How to Find Bikes
7.3 Where to Park
8 Caution
1 Deposit and Pricing
1.1 Differences between Deposit and Balance
Your deposit is different from your balance. You need to top up your balance in order to
pay for trip fees, whereas your deposit will forever be untouched until you request for a
refund.
The deposit ensures your responsibility while using bikes, and it can be refunded to your
payment account whenever you want.
The balance in your wallet is used to pay for your rides:
1. It has no expiration date, and cannot be transferred or donated to another user;
2. The balance you topped up is refundable, but top-up subsidies given to you by
Mobike can only be used to pay the fee charged for your rides, and cannot be
withdrawn; Once you’ve refunded the balance that you’ve topped up, top-up
subsidies Mobike gave you will disappear;
3. If you have any problem with your wallet balance, please email
refundsupport@mobike.com.
1.2 Trial Users
After registration, if you have never paid the deposit, you can select the "Trial riding
mode" in the Wechat mini app to become a trial user:
1. Trial users can ride for a limited number of times per week without paying a deposit;
2. Trial users cannot enjoy the Monthly Pass perks;
3. Trial users are not VIP members and therefore cannot enjoy VIP perks.
1.3 Deposit Free Coupons
Mobike will occasionally give away Temporary Deposit Free Coupons. New users who
have never paid the deposit can use a Temporary Deposit Free Coupon when paying the
deposit:
1. During the specified period of the Deposit Free Coupon, users can become a VIP
member without paying the deposit, enjoying full membership perks like the Monthly
Pass;
2. When the Deposit Free Coupon expires, users need to pay the deposit to continue
riding. This will not count as a first time deposit payment and therefore the user will
not enjoy perks that come with a first time deposit payment;
3. Users who have used the Deposit Free Coupon cannot use another Deposit Free
Coupon, and cannot become a trial user.
1.4 Pay Deposit
When you pay the deposit after registration, we will give you a free Monthly Pass!
To pay the deposit, please click on the top left corner of the main screen, "My Wallet">"Deposit".
You can pay the deposit using Wechat Pay, Alipay or Apple Pay.
1.5 Deposit Refund
To refund the deposit, please click on the top left corner of the main screen, "My Wallet">"View"->"Refund Deposit".
You may request to refund the deposit at any time. Mobike will start the refund process
immediately upon its receipt of such request. Normally, it will take 2-7 weekdays to credit such
refund into your original payment account. The actual credit of such refund into your original
payment account, however, will vary due to various processing flows of the bank and the thirdparty payment system associated with the payment method you chose.
Please understand and acknowledge that the deposit is one of the preconditions to
request Mobike’s services and therefore once the refund request is made, you will not be able
to use Mobikes. All your Mobike coupons and Free Ride Days will be automatically cleared
from your account once your deposit refund has been successfully processed.
You will not be able to request a refund of the deposit under the following
circumstances:
● In the middle of an ongoing trip
● User has a negative Mobike Credit score
● User has a negative account balance
.6 Top Up
To top up the balance, please click on the top left corner of the main screen, "My
Wallet"->"Top Up".
You can top up your balance with Wechat Pay, Alipay or Apple Pay.
1.7 Balance Refund
Your account balance is refundable. Please send an email with your registered mobile
phone number, full name, and relevant order number to refundsupport@mobike.com. We will
process your request within 7 business days.
To check the order number of your top up payments, please check the platform of which
you made your payment order on:
1. For your Wechat payment order number, please check your Wechat payment history.
2. For your Alipay payment order number, please check your Alipay Payment history:
3. iOS users who used Apple Pay can check the payment order number through their banks.
To view the payment platform you chose for your top-up, click on the top left corner, "My
Wallet"->"Detail".
2 Pricing
2.1 Pricing
According to different bicycle types, Mobike charges a standard service fee of CNY 0.5
or CNY 1.0 for every 30 minutes of riding. For a trip lasting less than 30 minutes, it shall be
deemed as 30 minutes.
For example:
1) If you unlock a bike that charges CNY 0.5 for 30 minutes, and ride it for 10 minutes,
you will be charged CNY 0.50 for the trip. If you ride for 40 minutes, you will be
charged CNY 1.0 for the trip;
2) If you unlock a bike that charges CNY 1.0 for 30 minutes, and ride it for 10 minutes,
you will be charged CNY 1.0 for the trip. If you ride for 40 minutes, you will be
charged CNY 2.0 for the trip;
Trip starts from the moment when the bike is unlocked, and lasts until it has been
successfully locked. If you unlock a bike charging CNY 1.0 for 30 minutes, ride it for 10
minutes, stop for 30 minutes without locking the bike, and then continue to ride it for another
10 minutes, the total time of the trip should be 50 minutes, and in such case, you will be
charged CNY 2.0 in total for the trip.
2.2 Pricing Error
If you encounter a case where you get charged falsely, you can use the top right button
"Unable to end" to end your trip and report an issue. While we process your request, your
account will be temporarily frozen, and it will be unfrozen once we have successfully
processed your request.
If you were charged for a trip by mistake and the trip has already ended, you can click
on the Customer Service icon on the lower right corner → "Others" → "History" to look for the
ride that you want to report.
3 Unlock and Lock
3.1 How to Unlock
Locate a Mobike and click on the "Unlock" button at the bottom of the main screen. Use
the camera to scan the QR code displayed between the handlebars or on the lock. Once
you’ve successfully scanned the code, your phone will bring you to the unlocking page and
the lock should automatically unlock promptly.
If you are experiencing issues with the scanning process, you may also click "Bike
Number" on the unlock page and enter the bike number below the QR code to unlock the
Mobike. Please be sure that you enter the correct bike number.
3.2 Unlock Failed
If you are experiencing a failed unlock, check the following:
1. If a bike’s lock has a blue blinking light, it means that another user has already
reserved it;
2. Please close the App and try to scan the code again or manually enter the bike
number;
3. If the App prompts you with "Please make sure you are next to the bike and try
again," you can try to wiggle the lock and the back wheel. The bike will beep three
times. Please wait a minute and try to scan the code again;
4. If the App prompts you with "I’m having a rest, please try another bike," the bike might
be temporarily unusable, waiting for operation and maintenance. Please scan another
bike;
5. If you tried all of the above and still can’t unlock the bike, the bike might be
temporarily unusable, waiting for our operation team to intervene. You can help us by
clicking on the Customer Service icon on the bottom right corner and reporting this
bike’s problem :).
6. If you tried many bikes and all failed, please check your network, restart the App, or
click on the Customer Service icon on the bottom right corner and report the problem.
3.3 Charging without Unlocking
After scanning to unlock, if your lock did not automatically unlock but your App starts
charging you for a trip, please use the top right button "Unable to end" to end your trip and
report an issue. While we process your request, your account will be temporarily frozen, and
it will be unfrozen once we have successfully processed your request.
3.4 How to Lock
When you have finished riding your Mobike and returned it to a legal public bike parking
location, close the lock by pulling down the red latch on the side of the lock. You will hear two
beeping sounds followed by three beeping sounds, signalling that the bike has been
successfully returned.
3.5 Forget to Lock
Please make sure that you lock your Mobike when you park. Failing to lock your bike will
result in deducting 15 Mobike credits from your account (if the bike was not damaged).
If you forgot to unlock a bike, please call 400-811-7799 for customer service to resolve
the issue.
3.6 Unable to End
If your trip does not end after you manually lock your bike, please use the top right
button "Unable to end" to end your trip and report an issue. While we process your request,
your account will be temporarily frozen, and it will be unfrozen once we have successfully
processed your request.
4 Registration and Verification
4.1 Failed to Receive Verification Code
If you did not receive the verification code via SMS, click "Try voice call option" on the
registration page, and try the voice call option instead. Be ready to receive a call and get the
verification code.
4.2 ID Verification
You can complete your ID Verification during the registration process, or by clicking on
your profile picture in the user center and selecting "Verification."
4.3 ID Verification Failed
Please type your name in simplified Chinese and provide your Chinese ID number for
verification. If verification fails, please press "Press here if you do not have a Chinese ID or
your identification failed" for manual verification.
In the manual verification page, please enter your name, ID number and nationality
(make sure you’ve entered all your information correctly). Chinese citizens can use their
Chinese national ID, passport, or Taiwan Compatriot Permit. Foreign users can use their
passport. Upload a photo of you holding your passport and a picture of your passport. Please
make sure that in these pictures your face is clear and recognizable. We will manually
process your ID verification within 24 hours.
4.4 Invite Friends
Click on the top left corner and choose "Invite Friends". You can accept a friend’s
invitation by entering her/his invitation code, or share your own invitation code via Wechat,
Weibo, and QQ to invite friends to use Mobike. Both users get rewarded after the first ride of
an invited user.
5 Monthly Pass
5.1 What is a Monthly Pass
The free Monthly Pass is valid for 30 days.Your purchased Monthly Passes are valid for
1 Month (30 days), 3 Months (90 days), 6 Months (180 days), or 12 Months (360 days).
Monthly Passes are valid from the day of purchase, till the end of the day it expires.
Users with a valid Monthly pass can ride an unlimited amount of times! Every trip should
be under 120 minutes, and you will be charged if you pass this time limit.
You may not refund a Monthly Pass purchase or renewal.
If you refund your deposit, you will no longer be able to use Mobike services, and your
free Monthly Pass will automatically expire. The expiration date of your purchased Monthly
Pass will not change; you can still pay the deposit and enjoy your Monthly Pass perks
anytime within the valid period.
5.2 How to Purchase/Renew Monthly Passes
Press on the upper left corner of the main screen and enter "My Wallet." If this is your
first time purchasing a Monthly Pass, please press "Purchase" to select the length of your
Monthly pass and go through the payment process to successfully purchase a Monthly Pass.
When renewing your Monthly Pass, press "Renew" to follow the renewal process. You
may only renew your Monthly Pass when you are within 30 days of your previous Monthly
Pass expiring.
6 Personal Account
6.1 How to Change your Phone Number
To change your registered phone number, please make sure that there is no deposit or
balance associated with the account of the new number, otherwise the deposit and balance
in your new number account will be overridden when changing phone numbers.
1. Log in using your old number, and refund the deposit;
2. Click on the top left corner of the main screen, enter "Profile" by clicking on the profile
picture, "Phone Number"->"Switch Phone Number". Enter the ID number associated
with your old account, and enter your new phone number to receive the verification
code;
3. Phone number will be changed successfully after SMS verification;
4. Log in using the new number and you should see the wallet balance, Mobike credits,
and trip history from your previous number. Pay the new deposit and you are ready to
go!
5. After paying the deposit again, you still have all rights and coupons of the original
account, but the free Monthly Pass will disappear.
6. You may only change the registered phone number once every three months.
Notes:
1. If the deposit of the old number has not been credited back to your payment account
after you changed the number, please do not worry. The old deposit will be credited
back within 2-7 business days.
2. Repaying the deposit after number-change is not considered a first-time deposit
payment, therefore no corresponding rights/gifts will be given.
6.2 Credit System
In order to encourage legal, compliant, and civilized use of Mobikes, and to prevent
inappropriate conduct, Mobike enforces a credit system:
1. The default credit score for each registered user is 100. Such credit score changes
based on the user’s conduct/misconduct.
2. Having a low credit score affects the fare of your trips. When your Credit score is
below 80, the fares for usage will be 100 CNY per 30 mins; once the credit score is
deducted to 0, your account will be frozen, and you will be prohibited from using
Mobike services.
3. If you believe that your credit score has been falsely deducted, please click on the
top left corner, click "My Credit"->"Penalties", choose the specific deduction record,
and click "I want to complain" to submit an appeal.
4. How to gain credit score:
Gain Credit
Credit
Each normal ride
1 credit/ride
Verified report of bike malfunction/breakdown
1 credit/report
Verified report of wrong parking
1 credit/report
Verified friends invite
2 credits/invite
Sharing of first ride
2 credits
5. How credit score is deducted:
Lose Credit
Credit
Wrong parking (such as any parking in a housing estate,
an underground parking lot or basement, a courtyard, and
any other non-designated or recommended parking areas)
20 credits/time
Leave the bicycle unlocked (that bicycle is later retrieved
by Mobike)
15 credits/time
Abandon the bicycle and flee upon request or interception
of traffic police for inappropriate parking or riding
100 credits/time
Install personal lock on the bicycle
deducted to zero
Unauthorized modification of our bicycle
deducted to zero
Unauthorized remove of our bicycle, i.e. any remove
except for normal ride or under appropriate instruction for
deducted to zero
the purpose of launch or regular operation
Verified violation of applicable traffic regulations and rules
while riding our bicycle as decided by traffic police. (In this
event, Mobike may, at its own discretion, determine the
duration of relevant user account being frozen considering
the severity of circumstances)
deducted to zero
7 About the Bike
7.1 Reservation
When you select a Mobike icon on the map and press "make a reservation", the bike
you selected will be reserved for 15 minutes. You can follow the directions on the map to find
the bike and unlock it, but you can also unlock another bike instead. You can cancel the
reservation for free, or it will also automatically expire within 15 minutes.
You can make 5 free reservations a day at most.
7.2 How to Find Bikes
When you successfully reserve a bike, it will be the only one to appear on the map,
along with directions to get to it. When you get close to it, you can ring it to find it more
easily.
The bike’s location system might be influenced by the surroundings, therefore its actual
location might vary a little bit from the App, so please keep an eye out around the location on
the App to find the bike.
7.3 Where to Park
Mobikers are encouraged to park at Mobike Hubs or MPLs (Mobike Preferred
Locations). In the event an MPL is unavailable, Mobikers can park at any public bicycle rack.
Mobikes should never be parked in private bicycle parks, within a compound, within a
residence, or inside an underground parking space.
To check out Mobike Hubs near you, please check for "P" icons on the map. By clicking
on a Mobike Hub icon, we will suggest a route for you to get to that parking location.
8 Caution
Please note that changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radio frequency exposure limits set forth by the FCC for an
uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 8 cm
between the device and the user or bystanders.
This device must not be co-located or operating in conjunction with any other antenna or
transmitter.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.

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Title                           : User Guides LBC4-5US FCC
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