Mobike Information Technology MCA5A15 Mobike Lock User Manual

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Document ID	3916635
Application ID	u6wIYlpu7vTM5glNWDmwRg==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	45.58kB (569737 bits)
Date Submitted	2018-07-09 00:00:00
Date Available	2018-07-13 00:00:00
Creation Date	2018-07-09 15:21:08
Producing Software	福昕PDF打印机 版本 8.3.1.0522
Document Lastmod	2018-07-09 15:21:08
Document Title	Users Manual

UserGuides
1 Deposit andPricing
1.1 Differences between Deposit andBalance1.2
TrialUsers
1.3 Deposit
FreeCoupons1.4
PayDeposit
1.5
DepositRefund1.6
TopUp
1.7
BalanceRefund2Pric
ing
2.1 Pricing
2.2 PricingError
3 Unlock
andLock3.1 How
toUnlock3.2
UnlockFailed
3.3 Charging withoutUnlocking3.4
How toLock
3.5 Forget toLock3.6
Unable to End
4 Registration and Verification
4.1 Failed to Receive
VerificationCode4.2 IDVerification
4.3 ID VerificationFailed4.4
InviteFriends
5 MonthlyPass
5.1 What is a MonthlyPass
5.2 How to Purchase/Renew
MonthlyPasses6 PersonalAccount
6.1 How to Change your PhoneNumber6.2
CreditSystem
7 About
theBike7.1Reserva
tion
7.2 How to FindBikes7.3
Where toPark
8Caution
1 Deposit andPricing
1.1 Differences between Deposit andBalance
Your deposit is different from your balance. You need to top up your balance in orderto
pay for trip fees, whereas your deposit will forever be untouched until you request fora refund.
The deposit ensures your responsibility while using bikes, and it can be refunded toyour
payment account whenever youwant.
The balance in your wallet is used to pay for yourrides:
1. It has no expiration date, and cannot be transferred or donated to anotheruser;
2. The balance you topped up is refundable, but top-up subsidies given to youby
Mobike can only be used to pay the fee charged for your rides, and cannotbe
withdrawn; Once you’ve refunded the balance that you’ve topped up,topupsubsidies Mobike gave you willdisappear;
3. If you have any problem with your wallet balance, pleaseemail
refundsupport@mobike.com.
1.2 Trial Users
After registration, if you have never paid the deposit, you can select the "Trialriding
mode" in the Wechat mini app to become a trialuser:
1. Trial users can ride for a limited number of times per week without paying adeposit;
2. Trial users cannot enjoy the Monthly Passperks;
3. Trial users are not VIP members and therefore cannot enjoy VIPperks.
1.3 Deposit FreeCoupons
Mobike will occasionally give away Temporary Deposit Free Coupons. New userswho
have never paid the deposit can use a Temporary Deposit Free Coupon when payingthe
deposit:
1. During the specified period of the Deposit Free Coupon, users can become aVIP
member without paying the deposit, enjoying full membership perks like theMonthly
Pass;
2. When the Deposit Free Coupon expires, users need to pay the deposit tocontinue
riding. This will not count as a first time deposit payment and therefore the userwill
not enjoy perks that come with a first time depositpayment;
3. Users who have used the Deposit Free Coupon cannot use another DepositFree
Coupon, and cannot become a trialuser.
1.4 PayDeposit
When you pay the deposit after registration, we will give you a free MonthlyPass!
To pay the deposit, please click on the top left corner of the main screen, "MyWallet">"Deposit".
You can pay the deposit using Wechat Pay, Alipay or ApplePay.
1.5 DepositRefund
To refund the deposit, please click on the top left corner of the main screen, "MyWallet">"View"->"RefundDeposit".
You may request to refund the deposit at any time. Mobike will start the refundprocess
immediately upon its receipt of such request. Normally, it will take 2-7 weekdays to creditsuch
refund into your original payment account. The actual credit of such refund into youroriginal
payment account, however, will vary due to various processing flows of the bank and thethirdparty payment system associated with the payment method youchose.
Please understand and acknowledge that the deposit is one of the preconditionsto
request Mobike’s services and therefore once the refund request is made, you will not beable
to use Mobikes. All your Mobike coupons and Free Ride Days will be automaticallycleared
from your account once your deposit refund has been successfullyprocessed.
You will not be able to request a refund of the deposit under thefollowing
circumstances:
● In the middle of an ongoingtrip
● User has a negative Mobike Credit score
● User has a negative accountbalance
.6 TopUp
To top up the balance, please click on the top left corner of the main screen,"My
Wallet"->"TopUp".
You can top up your balance with Wechat Pay, Alipay or ApplePay.
1.7 BalanceRefund
Your account balance is refundable. Please send an email with your registeredmobile
phone number, full name, and relevant order number to refundsupport@mobike.com. Wewill
process your request within 7 businessdays.
To check the order number of your top up payments, please check the platform ofwhich
you made your payment orderon:
1. For your Wechat payment order number, please check your Wechat paymenthistory.
2. For your Alipay payment order number, please check your Alipay Paymenthistory:
3. iOS users who used Apple Pay can check the payment order number through theirbanks.
To view the payment platform you chose for your top-up, click on the top left corner,"My
Wallet"->"Detail".
2 Pricing
2.1 Pricing
According to different bicycle types, Mobike charges a standard service fee of xx or xx
for every 30 minutes of riding. For a trip lasting less than 30 minutes, it shallbe deemed as
30minutes.
For example:
1) If you unlock a bike that charges xx for 30 minutes, and ride it for 10minutes, you
will be charged xx for the trip. If you ride for 40 minutes, you willbe charged xx for
thetrip;
2) If you unlock a bike that charges XX for 30 minutes, and ride it for 10minutes, you
will be charged XX for the trip. If you ride for 40 minutes, you willbe charged 2XX
for thetrip;
Trip starts from the moment when the bike is unlocked, and lasts until it hasbeen
successfully locked. If you unlock a bike charging XX for 30 minutes, ride it for10 minutes,
stop for 30 minutes without locking the bike, and then continue to ride it foranother 10
minutes, the total time of the trip should be 50 minutes, and in such case, you willbe
charged 2XX in total for thetrip.
2.2 PricingError
If you encounter a case where you get charged falsely, you can use the top rightbutton
"Unable to end" to end your trip and report an issue. While we process your request,your
account will be temporarily frozen, and it will be unfrozen once we havesuccessfully
processed yourrequest.
If you were charged for a trip by mistake and the trip has already ended, you canclick
ontheCustomerServiceicononthelowerrightcorner→"Others"→"History"tolookforthe ride that
you want toreport.
3 Unlock andLock
3.1 How toUnlock
Locate a Mobike and click on the "Unlock" button at the bottom of the main screen.Use
the camera to scan the QR code displayed between the handlebars or on the lock.Once
you’ve successfully scanned the code, your phone will bring you to the unlocking pageand
the lock should automatically unlockpromptly.
If you are experiencing issues with the scanning process, you may also click"Bike
Number" on the unlock page and enter the bike number below the QR code to unlockthe
Mobike. Please be sure that you enter the correct bikenumber.
3.2 UnlockFailed
If you are experiencing a failed unlock, check thefollowing:
1. If a bike’s lock has a blue blinking light, it means that another user hasalready
reservedit;
2. Please close the App and try to scan the code again or manually enter thebike
number;
3. If the App prompts you with "Please make sure you are next to the bike andtry
again," you can try to wiggle the lock and the back wheel. The bike will beepthree
times. Please wait a minute and try to scan the codeagain;
4. If the App prompts you with "I’m having a rest, please try another bike," the bikemight
be temporarily unusable, waiting for operation and maintenance. Please scananother
bike;
5. If you tried all of the above and still can’t unlock the bike, the bike mightbe
temporarily unusable, waiting for our operation team to intervene. You can help usby
clicking on the Customer Service icon on the bottom right corner and reportingthis
bike’s problem:).
6. If you tried many bikes and all failed, please check your network, restart the App,or
click on the Customer Service icon on the bottom right corner and report theproblem.
3.3 Charging without Unlocking
After scanning to unlock, if your lock did not automatically unlock but your Appstarts
charging you for a trip, please use the top right button "Unable to end" to end your tripand
report an issue. While we process your request, your account will be temporarily frozen,and
it will be unfrozen once we have successfully processed yourrequest.
3.4 How toLock
When you have finished riding your Mobike and returned it to a legal public bikeparking
location, close the lock by pulling down the red latch on the side of the lock. You will heartwo
beeping sounds followed by three beeping sounds, signalling that the bike hasbeen
successfullyreturned.
3.5 Forget toLock
Please make sure that you lock your Mobike when you park. Failing to lock your
bikewillresult in deducting 15 Mobike credits from your account (if the bike was notdamaged).
If you forgot to unlock a bike, please call 400-811-7799 for customer service toresolve
theissue.
3.6 Unable toEnd
If your trip does not end after you manually lock your bike, please use the topright
button "Unable to end" to end your trip and report an issue. While we process yourrequest,
your account will be temporarily frozen, and it will be unfrozen once we havesuccessfully
processed yourrequest.
4 Registration andVerification
4.1 Failed to Receive VerificationCode
If you did not receive the verification code via SMS, click "Try voice call option" onthe
registration page, and try the voice call option instead. Be ready to receive a call and getthe
verificationcode.
4.2 IDVerification
You can complete your ID Verification during the registration process, or by clickingon
your profile picture in the user center and selecting"Verification."
4.3 ID VerificationFailed
Please type your name in simplified Chinese and provide your Chinese ID numberfor
verification. If verification fails, please press "Press here if you do not have a Chinese IDor
your identification failed" for manualverification.
In the manual verification page, please enter your name, ID number andnationality
(make sure you’ve entered all your information correctly). Chinese citizens can usetheir
Chinese national ID, passport, or Taiwan Compatriot Permit. Foreign users can usetheir
passport. Upload a photo of you holding your passport and a picture of your pass
passport.Please
make sure that in these pictures your face is clear and recognizable. We willmanually
process your ID verification within 24hours.
4.4 InviteFriends
Click on the top left corner and choose "Invite Friends". You can accept afriend’s
invitation by entering
ntering her/his invitation code, or share your own invitation code viaWechat,
Weibo, and QQ to invite friends to use Mobike. Both users get rewarded after the first rideof
an inviteduser.
5 MonthlyPass
5.1 What is a MonthlyPass
The free Monthly Pass is valid for 30 days.Your purchased Monthly Passes are validfor
1 Month (30 days), 3 Months (90 days), 6 Months (180 days), or 12 Months (360days).
Monthly Passes are valid from the day of purchase, till the end of the day itexpires.
Users with a valid Monthly pass can ride an unlimited amount of times! Every tripshould
be under 120 minutes, and you will be charged if you pass this timelimit.
You may not refund a Monthly Pass purchase orrenewal.
If you refund your deposit, you will no longer be able to use Mobike services, andyour
free Monthly Pass will automatically expire. The expiration date of your purchasedMonthly
Pass will not change; you can still pay the deposit and enjoy your Monthly Passperks
anytime within the validperiod.
5.2 How to Purchase/Renew MonthlyPasses
Press on the upper left corner of the main screen and enter "My Wallet." If this isyour
first time purchasing a Monthly Pass, please press "Purchase" to select the length ofyour
Monthly pass and go through the payment process to successfully purchase a MonthlyPass.
When renewing your Monthly Pass, press "Renew" to follow the renewal process.You
may only renew your Monthly Pass when you are within 30 days of your previousMonthly
Passexpiring.
6 PersonalAccount
6.1 How to Change your PhoneNumber
To change your registered phone number, please make sure that there is no depositor
balance associated with the account of the new number, otherwise the deposit andbalance
in your new number account will be overridden when changing phonenumbers.
1. Log in using your old number, and refund thedeposit;
2. Click on the top left corner of the main screen, enter "Profile" by clicking on theprofile
picture, "Phone Number"->"Switch Phone Number". Enter the ID numberassociated
with your old account, and enter your new phone number to receive theverification
code;
3. Phone number will be changed successfully after SMSverification;
4. Log in using the new number and you should see the wallet balance, Mobikecredits,
and trip history from your previous number. Pay the new deposit and you are readyto
go!
5. After paying the deposit again, you still have all rights and coupons of theoriginal
account, but the free Monthly Pass willdisappear.
6. You may only change the registered phone number once every threemonths.
Notes:
1. If the deposit of the old number has not been credited back to your paymentaccount
after you changed the number, please do not worry. The old deposit will becredited
back within 2-7 businessdays.
2. Repaying the deposit after number-change is not considered a first-timedeposit
payment, therefore no corresponding rights/gifts will begiven.
6.2 CreditSystem
In order to encourage legal, compliant, and civilized use of Mobikes, and toprevent
inappropriate conduct, Mobike enforces a creditsystem:
1. The default credit score for each registered user is 100. Such credit scorechanges
based on the user’sconduct/misconduct.
2. Having a low credit score affects the fare of your trips. When your Credit scoreis
below 80, the fares for usage will be 100 CNY per 30 mins; once the credit scoreis
deducted to 0, your account will be frozen, and you will be prohibited fromusing
Mobikeservices.
3. If you believe that your credit score has been falsely deducted, please click onthe
top left corner, click "My Credit"->"Penalties", choose the specific deductionrecord,
and click "I want to complain" to submit anappeal.
4. How to gain creditscore:
GainCredit
Credit
Each normalride
1credit/ride
Verified report of bikemalfunction/breakdown
1credit/report
Verified report of wrongparking
1credit/report
Verified friendsinvite
2credits/invite
Sharing of firstride
2credits
5. How credit score isdeducted:
Lose Credit
Credit
Wrong parking (such as any parking in a housingestate,
an underground parking lot or basement, a courtyard,and
any other non-designated or recommended parkingareas)
20credits/time
Leave the bicycle unlocked (that bicycle is laterretrieved
byMobike)
15credits/time
Abandon the bicycle and flee upon request orinterception
of traffic police for inappropriate parking orriding
100credits/time
Install personal lock on thebicycle
deducted tozero
Unauthorized modification of ourbicycle
deducted tozero
Unauthorized remove of our bicycle, i.e. anyremove
except for normal ride or under appropriate instructionfor
deducted tozero
the purpose of launch or regularoperation
Verified violation of applicable traffic regulations andrules
while riding our bicycle as decided by traffic police. (Inthis
event, Mobike may, at its own discretion, determinethe
duration of relevant user account being frozenconsidering
the severity ofcircumstances)
deducted tozero
7 About theBike
7.1 Reservation
When you select a Mobike icon on the map and press "make a reservation", thebike you
selected will be reserved for 15 minutes. You can follow the directions on the map tofind the
bike and unlock it, but you can also unlock another bike instead. You can cancelthe
reservation for free, or it will also automatically expire within 15minutes.
You can make 5 free reservations a day atmost.
7.2 How to FindBikes
When you successfully reserve a bike, it will be the only one to appear on themap,
along with directions to get to it. When you get close to it, you can ring it to find itmore
easily.
The bike’s location system might be influenced by the surroundings, therefore itsactual
location might vary a little bit from the App, so please keep an eye out around the locationon
the App to find thebike.
7.3 Where toPark
Mobikers are encouraged to park at Mobike Hubs or MPLs (MobikePreferred Locations).
In the event an MPL is unavailable, Mobikers can park at any public bicyclerack.
Mobikes should never be parked in private bicycle parks, within a compound, withina
residence, or inside an underground parkingspace.
To check out Mobike Hubs near you, please check for "P" icons on the map. Byclicking
on a Mobike Hub icon, we will suggest a route for you to get to that parkinglocation.
8 Caution
9 Warning:
Please note that changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
10 —Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radio frequency exposure limits set forth by the FCC for an
uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 5 mm
between the device and the user or bystanders.
This device must not be co-located or operating in conjunction with any other antenna or
transmitter.
11 This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
Radio Frequency (RF) Energy
This phone is designed and manufactured not to exceed the emission limits for exposure to radio
frequency (RF) energy set by the Federal Communications Commission of the United States.
During SAR testing, this device was set to transmit at its highest certified power level in all tested
frequency bands, and placed in positions that simulate RF exposure in usage against the head with no
separation, and near the body with the separation of 5 mm . Although the SAR is determined at the
highest certified power level, the actual SAR level of the device while operating can be well below the
maximum value. This is because the phone is designed to operate at multiple power levels so as to use
only the power required to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output.
The exposure standard for wireless devices employing a unit of measurement is known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
This device is complied with SAR for general population /uncontrolled exposure limits in ANSI/IEEE
C95.1-1992 and had been tested in accordance with the measurement methods and procedures
specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this model phone
is on file with the FCC and can be found under the Display Grant section
ofwww.fcc.gov/oet/ea/fccid after searching on FCC ID: 2AP7UMCA5A15
For this device, the highest reported SAR value for usage near the body is 0.226 W/kg.
While there may be differences between the SAR levels of various phones and at various positions, they
all meet the government requirements.
SAR compliance for body-worn operation is based on a separation distance of 5 mm between the unit
and the human body. Carry this device at least 5 mm away from your body to ensure RF exposure level
compliant or lower to the reported level. To support body-worn operation, choose the belt clips or
holsters, which do not contain metallic components, to maintain a separation of 5 mm between this
device and your body.
RF exposure compliance with any body-worn accessory, which contains metal, was not tested and
certified, and using such body-worn accessory should be avoided.

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Create Date                     : 2018:07:09 15:21:08+08:00
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