MobileHelp IGB-02 Integrity Base G1.5 User Manual user guide
Integrity Tracking LLC, dba MobileHelp Integrity Base G1.5 user guide
user manual
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Welcome to MobileHelp
Thank you for participating in our MobileHelp pilot program!
MobileHelp allows you to summon emergency help 24 hours a day,
365 days a year by simply pressing your own Personal Help
Button. Unlike traditional medical alert systems, MobileHelp also
enables you to participate in activities that you enjoy outside of your
home while having the peace-of-mind of having a medical alert
system with you at all times.
This short set up guide walks you through the 7 simple steps that it
takes to install and activate your MobileHelp service. If you have
any questions regarding the installation, please contact MobileHelp
Subscriber Services at 561-347-6259.
DO NOT USE IN AN EMERGENCY!
DIAL 911 ON YOUR HOME OR CELL PHONE
THIS SYSTEM IS FOR TEST PURPOSES ONLY
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Package Contents
Your MobileHelp package contains the following items:
Base Station: When you are inside of your home, the Base Station
calls for help whenever you press the red Emergency button OR
your Personal Help Button. The Base Station also recharges your
Portable Device.
Personal Help Button: This device is worn on your person. When
you press this button from within your home, it sends a signal to
the Base Station. The Base Station, in turn, places a help call to the
MobileHelp Response Center. Note that your Personal Help Button is
also waterproof.
Phone Cord: Connects your base station to your home’s phone
service.
Portable Device: Pressing the button on your Portable Device
places a help call to the MobileHelp Response Center. As its name
implies, this device is portable: Always take the Portable Device
with you when you are outside of or away from your home
Portable Unit
Base Station
Personal
Help
button
Phone Cord
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Step 1
Place your Base Station in a proper location
Place your Base Station within 5 feet of:
Base Station Phone Jack Power Supply
A telephone wall jack and electrical outlet.
In the area of your home where you spend most of your time.
For large homes, place the Base Station near the center of the
home. This ensures a wider range of operation for your
MobileHelp system.
On a hard, flat, non-metallic surface. For example, do NOT
place your Base Station on a tablecloth.
Do NOT place your Base Station:
Near an electrical outlet that is controlled by a wall switch.
That is, do not place the Base Station near a wall outlet that is
controlled by an on/off wall switch.
Near sources of noise. For example, do NOT place your Base
Station near a television, radio, air conditioner or similar
devices OR Near your refrigerator and microwave oven.
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Step 2
Plug in the Power Cord
a. Plug your Base Station’s power adapter into an electrical outlet
that is NOT controlled by a wall switch.
After plugging in your Base Station, the Emergency and
Reset buttons on the Base Station will light up. This simply
indicates, that power has been detected by your Base Station.
b. Place the Portable Device “face out” in the recharging cradle on
top your Base Station.
A red light will illuminate. This indicates that the Portable
Device is charging. The red light will turn off indicating a fully-
charged Portable Device.
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Step 3
Plug the Base Station into a Wall Jack
a. Plug one end of the Phone Cord (supplied with your
MobileHelp system) into the LINE jack located on the back of
your Base Station.
b. Plug the other end of the phone cord into the wall's phone jack.
If you already you have a telephone cord plugged into this
jack, you will need to temporarily unplug it from the wall’s
phone jack.
Wall Jack Phone Cord
The jack labeled “LINE” on
the back of the base station.
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Step 4
Connect your Telephone to the Base Station
If you did not have a phone that needed to be unplugged from
the wall jack in Step 3, you can skip this step and go to Step 5.
If you unplugged your phone's cord from the wall phone jack in
Step 3, plug the phone cord that is connected to your
telephone into the PHONE jack on the back of your Base
Station.
If you completed this step correctly, you should hear a dial
tone on your phone.
Use your regular phone
cord that you use with
your home phone and
plug it into the back of
the base station in the
jack labeled “phone”
Jack labeled “Phone”
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Step 5
Conduct a Range Test
The Base Station provides coverage inside your home and it may provide
coverage in the area immediately outside of your home (i.e. in your yard, etc.).
The range test will show you, which areas in your home are within the range
that is covered by your Base Station.
While not required, having a helper to assist you in completing the Range
Test is encouraged. With a helper, one person can remain nearby the Base
Station while the other tests the Personal Help Button from each room
within your home.
To perform the range test, perform these following steps:
a. Temporarily unplug the phone cord that is plugged into the wall's phone
jack.
b. Place the Personal Help Button around your neck.
c. With your Personal Help Button around your neck, walk into one of the
rooms in your home.
d. Once you are in the room, press your Personal Help Button to see if the
Base Station responds with a “beep”.
The “beep” indicates that your Personal Help Button is within the range of
your Base Station. This means that your Personal Help Button is capable
of sending a help call to the MobileHelp Response Center from within that
room.
e. Exit the room and go to your Base Station.
f. On the Base Station, press the Reset button.
g. Repeat Steps 3b through 3e for each room in your home. Remember to
include your bathroom(s) as well.
h. Plug the end of the phone cord back into the wall's phone jack.
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After you have performed a range test for each room in your home, proceed to
Step 6.
If you do not hear a beep in some rooms, move the Base Station
to a different location. Moving the Base Station will improve its
coverage.
Step 6
Use your Personal Help Button to place a test call to MobileHelp
a. Test your MobileHelp system by pressing the Personal Help Button that
you are wearing around your neck.
b. After pressing the Personal Help Button, wait for instructions from a
MobileHelp Response Associate.
IMPORTANT: Once every month, repeat this test (that is, Step 6)
of your MobileHelp system.
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Step 7
Use Portable Device to detect GPS (Global Positioning
System)
The MobileHelp system uses GPS (Global Positioning System) to
determine the location of your Portable Device.
If the yellow light on your Portable Device has illuminated,
the device’s location is known and no further action is
required; you have completed the final step in the set up
process.
If the yellow light on your Portable Device has not yet illuminated,
perform these following steps:
a. Remove the Portable Device from the recharging cradle on top
your Base Station.
b. With the Portable Device in-hand, exit your home and, as you
move toward an open area, check to see if the yellow light on
the Portable Device has illuminated. (Tall buildings, for
example, may hinder GPS detection.)
c. Continue moving about an open area until the yellow light
illuminates. While this process may take approximately 5-10
minutes, it only has to be performed once.
d. Place the Portable Device “face out” in the recharging cradle on
top your Base Station to ensure that Portable Device is fully
charged before use.
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Congratulations! You have successfully installed and
activated your MobileHelp system!
Calling for Help
You can use your MobileHelp system to call for help from either inside of your
home or outside of your home.
Inside Your Home
To call for help from inside your home, press the Personal Help Button that you
wear OR press the red Emergency button on your Base Station. In either
case, the Base Station will dial the MobileHelp Response Center.
1. The Base Station calls the Response Center
When the Base Station dials the MobileHelp Response Center, you will
hear a series of ring tones. After the ring tones, your call is answered by
a MobileHelp Personal Response Associate.
2. The Response Center will answer the call
A MobileHelp Personal Response Associate will speak to you through your
Base Station’s built-in speaker. The MobileHelp Personal Response
Associate will hear you through the Base Station’s highly sensitive
microphone.
Outside Your Home
When you are away from your home, use the Portable Device to make a help
call to the MobileHelp Response Center. Always carry the Portable Device with
you when you leave or are outside of your home. When you are away from
home, you can call for help by just pressing the Emergency Button on your
Portable Device.
For best performance, charge the Portable Device for at least five hours
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before using it. When fully charged, the Portable Device battery provides
approximately 12 hours of emergency call functionality.
When you press the Emergency Button:
1. The Portable Device calls the MobileHelp Response Center
When your Portable Device initiates a call to the MobileHelp Response
Center, you will hear a beep. After the beep, a steady green flashing
light will illuminate and flash at a steady pace indicating that your request
is being sent to the MobileHelp Response Center.
2. The MobileHelp Response Center will answer the call
A MobileHelp Personal Response Associate will speak to you through the
Portable Device’s built-in speaker. The MobileHelp Personal Response
Associate will hear you through your Portable Device’s microphone.
Note: Please allow approximately 1-2 minutes for your location to be
detected and your call is answered by a MobileHelp Response Associate.
A holster for the Portable Device is supplied for your convenience.
Please allow approximately 1-2 minutes for your location to be
dedected and your call is answered by a MobileHelp Response
Associate.
During the pilot program for your MobileHelp system, the system
will not be connected to a monitoring station. Therefore, should
you experience a health emergency during the pilot program, call
911.
Important Reminders
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Wear your Personal Help Button comfortably around your neck at all
times, especially while you are sleeping or bathing. The bathroom is a
place where people often fall and need to call for help.
Your Personal Help Button is waterproof and it should be worn in the
shower or bath. However, please note that the Personal Help Button
cannot send a signal to the Response Center if the button is submerged
under water.
Be sure to know when to use your Personal Help Button and your Portable
Device. In short, when you are:
• Inside your home, use your Personal Help Button to make a help
call to the MobileHelp Help Center.
• Away from your home, use your Portable Device to make a help
call to the MobileHelp Help Center.
Your Personal Help Button is not a microphone. So, do not try to talk into
your Personal Help Button. Instead, your voice is picked up by highly
sensitive microphones in the Base Station or in your Portable Device.
Be sure to test the range of your Personal Help Button when you set up
the system. If you have not tested the range, see Step 5 in this set up
guide.
Do NOT put your Personal Help Button through the clothes washer or
dryer.
Important Safety Information
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• Test your Personal Help Button once every month by pressing it and
placing a test call to the MobileHelp Response Center. For instructions,
see Step 6 in this set up guide.
• Wear your waterproof Personal Help Button at all times, especially when
in the shower and in bed.
• Keep the Base Station’s cords away from heat and sharp edges.
• Make sure all Base Station cords are located away from areas where
someone could trip over them when walking.
• Do not use any attachment or accessory that is not intended for use with
the MobileHelp system.
• Use caution when installing or working with telephone lines and cords.
• Never install telephone wiring or cords during a lightning storm.
• Never touch bare telephone wires or terminals unless the telephone line
has been disconnected at the service box.
• Before cleaning your Base Station, unplug it from the wall outlet.
• Before you switch telephone services, please contact MobileHelp
Subscriber Services at 561-347-6259.
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FCC ID
FCC STATMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
15.21
You are cautioned that changes or modications not expressly approved by the part responsible for compliance could void
the user’s authority to operate the equipment.
PRODUCT BASE MOBILE PENDANT
FCC ID PXTIGB-02 VDQIGM-01 VDQIGP-01