Monarch 9401 Users Manual

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2015-02-09

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Monarch 9401
®
/ 9402
®
Thermal Printers
Equipment Manual
TC9401EM Rev. C 6/94 ©1989-1994 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written
warranty, the only warranty on which the customer can rely.
Monarch reserves the right to make changes in the product
and the programs and their availability at any time and without
notice. Although Monarch has made every effort to provide
complete and accurate information in this manual, Monarch
shall not be liable for any omissions or inaccuracies. Any
update will be incorporated in a later edition of this manual.
WARNING
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio
noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la
classe A prescrites dans le Réglement sur le brouillage radioélectrique
édicte par le ministère des Communications du Canada.
WARNING
The power cord is intended to serve as the disconnect device. The
socket-outlet shall be near the equipment and shall be easily
accessible.
WARNUG
Der Stromversorgungskabel dient als abschaltvorrichtung. Die
Steckdose soll in der Nahe der Einheit und liecht zunganglich liegen.
Trademarks
Monarch, 9401 and 9402 are registered trademarks of Monarch Marking Systems, Inc.
Table of Contents
1. Introduction ....................................................................... 1
2. Installing the Printer ........................................................ 3
3. Using the Keys ................................................................. 5
On the Keypad ............................................................ 5
On the Computer Keyboard ........................................ 6
4. Loading Supplies.............................................................. 7
Supply Loading Diagram............................................. 8
Continuous Printing..................................................... 9
On-Demand Printing ................................................. 13
5. Loading the Ribbon........................................................ 19
6. Cleaning the Printhead and Platen Roller .................... 23
7. Replacing the Fuse......................................................... 25
8. Troubleshooting.............................................................. 27
9. Specifications.................................................................. 31
Printer......................................................................... 31
Supplies...................................................................... 32
i
9401/9402 Equipment Manual
ii
1. Introduction
The 9401® (5-key keypad) and 9402 ® (21-key keypad)
printers are available with a number of options:
• formats 54-69 (9402 only)
• formats 70-85 (9402 only)
• memory card
• memory expansion board
• computer keyboard
• scanner
• battery pack
• ribbon take-up reel
• ribbon delivery spool
1
To install and use your printer, read all the sections of the
manual that apply. If your printer does not have
• take-up reels, skip "Continuous Printing."
• a ribbon delivery spool, skip "Loading the Ribbon."
You should also have these 9401/9402 manuals:
Operator’s Handbook
Explains how to enter data
and print labels.
System Administrator’s
Explains format design,
Guide
communications, data structures,
and how to send formats and
batch data on-line.
Messages Manual
Lists off-line and on-line messages
and what action you should take
(if any).
Ribbon Delivery
Reel
Backing Paper
Take-up Reel
Ribbon Take-up
Reel
9401/9402 Equipment Manual
2
2. Installing the Printer
1. Place the printer on a level surface.
CAUTION
The power switch must be Off while you connect any
cables to the printer.
2. If you are going to use the printer on-line, connect the
RS-232 (on-line) cable as shown.
3. If you are going to use the optional Monarch computer
keyboard, remove the keyboard from its separate shipping
carton. Then, remove the plastic cap from the end of the
keyboard cable and connect it to the keyboard connector
on the printer.
Power
Cord
Power
Switch
Keyboard
Connector
RS-232
Cable
3
NOTE: The keyboard cable is marked with the word "TOP" to
help you connect it to the printer.
4. Connect the power cord to the socket as shown. Plug the
other end of the cord into a
grounded
110VAC electrical
outlet.
9401/9402 Equipment Manual
4
3. Using the Keys
Both printers have a display (with two 16-character lines) and
five function keys. The 9402 printer has 16 additional keys to
allow off-line data entry. For information on printing data
off-line, refer to the 9401/9402
Operator’s Handbook
.
On the Keypad
Interrupts printing.
Returns the display to the next higher
menu
(when you press once).
Returns the display to the Main menu
(when you press and hold ).
Displays the next menu item.
Displays the previous menu item.
Selects the displayed menu item.
Function
Keys
(9401/9402)
Data
Entry
Keys
(9402
Only)
5
On the Computer Keyboard
You can attach an optional computer keyboard to the 9401 or
9402 printers. The computer keyboard looks something like
this:
Some of the function keys on a computer keyboard
correspond to the function keys on the printer keypad.
Function Printer Keypad
Key Equivalent
F1
F2
F5 /
F6
F9
F10
9401/9402 Equipment Manual
6
4. Loading Supplies
The 9401/9402 printers print on
•Tags, which can be fed out the exit chute in one strip
(see
"Continuous
Printing"
).
•Labels, which can be fed out the exit chute:
−in one strip (see
"Continuous
Printing"
).
−one at a time while the backing paper rewinds inside
the printer (see
"On-Demand
Printing
").
NOTE:
On-demand
printing
is available only on printers
equipped with a take-up reel.
7
Supply Loading Diagram
The illustration below shows the correct routing for supplies,
ribbon, and backing paper.
NOTE: Guide the ribbon around the ribbon guide rollers
when loading.
Printed
Supply
Backing
Paper
Ribbon
Guide
Rollers
Ribbon
Supply Guide
Roller Supply
Guide
Supply
Platter
Front of Printer
9401/9402 Equipment Manual
8
Continuous Printing
1. Open the printer cover by lifting the handle and pulling it
completely around the top of the printer.
2. Move the printhead lever as shown to open the printhead.
NOTE: If you are loading supplies for the first time, skip
steps 3 - 7. If you are replacing supplies, follow
all the steps.
Handle
Printhead
Lever
4. Loading Supplies
9
3. If backing paper isn’t rewound on the backing paper
take-up reel, manually rewind and remove the old supply
roll.
NOTE: Change the ribbon when loading new supplies, if
necessary (see "Loading the Ribbon").
4. If the backing paper is rewound on the backing paper
take-up reel, loosen the old supplies enough to tear the
backing paper where shown. Manually rewind and remove
the supply roll.
Backing Paper
Take-up Reel
Tear Backing
Paper Here Backing Paper
Take-up Reel
9401/9402 Equipment Manual
10
5. Pull the wire clip off the backing paper take-up reel as
shown.
6. Slide the backing paper off the wire clip.
7. Replace the wire clip on the backing paper take-up reel.
Wire Clip
4. Loading Supplies
11
8. Slide the supply guide to the top of the supply guide roller.
9. Remove the seal from the new roll of supplies.
10. Remove the first label from the backing paper.
11. Place the roll of supplies on the supply platter.
12. Feed the supply through the supply sensor, past the
printhead, and up to the feed mark (red line).
13. Slide the supply guide down the supply guide roller until it
just touches the edge of the supply strip.
14. Close the printhead by turning the printhead lever as
shown.
15. Close the printer cover.
Feed
Mark
Supply
Sensor
Printhead
Lever
Supply
Guide
Supply
Guide
Roller
9401/9402 Equipment Manual
12
On-Demand Printing
1. Open the printer cover by lifting the handle and pulling it
completely around the top of the printer.
2. Move the printhead lever as shown to open the printhead.
NOTE: If you are loading supplies for the first time, skip
steps 3 - 7.
3. If backing paper is not rewound on the backing paper
take-up reel, manually rewind and remove the old supply
roll.
Backing Paper
Take-up Reel
Handle
Printhead
Lever
4. Loading Supplies
13
4. If backing paper is rewound on the backing paper take-up
reel, loosen the old supplies enough to tear the backing
paper where shown, then manually rewind and remove the
supply roll.
5. Pull the wire clip off the backing paper take-up reel as
shown below.
6. Slide the backing paper off the wire clip.
7. Replace the wire clip on the backing paper take-up reel.
Wire
Clip
Tear backing
paper here
Backing Paper
Take-up Reel
9401/9402 Equipment Manual
14
8. Slide the supply guide to the top of the supply guide roller.
9. Remove the seal from the new supply roll.
10. Remove the first label from the backing paper.
11. Place the supply roll on the supply platter.
12. Feed the supply through the supply sensor, past the
printhead, and out the front of the printer.
13. Remove the labels from the first 10 inches (254 mm) of
backing paper.
Supply
Guide
Supply
Sensor
Front of
Printer Printhead
Supply
Guide
Roller
4. Loading Supplies
15
14. Loop the backing paper back through the platen unit as
shown.
15. Remove the wire clip from the backing paper take-up reel.
16. Wrap the backing paper around the backing paper take-up
reel as shown.
17. Slide the wire clip over the backing paper and backing
paper take-up reel.
Wire
Clip
Backing Paper
Take-up Reel
Platen
Unit
9401/9402 Equipment Manual
16
18. Slide the supply guide down the supply guide roller until it
just touches the edge of the supply.
19. Close the printhead by turning the printhead lever as
shown.
20. Close the printer cover.
Printhead
Lever
Supply
Guide
4. Loading Supplies
17
9401/9402 Equipment Manual
18
5. Loading the Ribbon
1. Open the cover by lifting the handle and pulling it
completely around the top of the printer.
2. Move the printhead lever as shown to open the printhead.
3. Rewind the supplies back onto the roll. If backing paper is
rewound on the take-up reel, tear it as described in
"Loading Supplies."
NOTE: If you’ve loaded a ribbon, follow steps 4, 5, and 6.
If there is no ribbon, skip to step 7.
Printhead
Lever
Handle
19
4. Remove the old ribbon by pulling the wire clips as shown.
5. Remove the ribbon cores from the wire clips and discard
them.
6. Place the wire clips back on the ribbon take-up reel and
delivery reel.
7. Remove the new ribbon from the package.
8. Place the full delivery core on the delivery reel as shown.
NOTE: The delivery reel feeds the ribbon in a
clockwise
direction. The ribbon take-up reel winds the
ribbon in a
counterclockwise
direction.
Wire
Clip Ribbon
Take-up
Reel
Delivery
Reel
9401/9402 Equipment Manual
20
9. Guide the ribbon down between the printhead and the
front of the printer and around the rollers as shown.
10. Place the take-up core (empty core) on the ribbon take-up
reel.
11. Gently slide the ribbon cores onto the reels while guiding
the ribbon around the printhead.
12. Press down firmly on the cores to ensure they are seated
on the ribbon reel bases.
Delivery
Core
Ribbon
Take-up
Reel
Printhead
Take-up
Core
5. Loading the Ribbon
21
13. Manually turn the ribbon take-up reel as shown until the
ribbon is tight.
Make sure the ribbon is not wrinkled or
bunched
.
14. Slide the supply through the printhead and up to the feed
mark, as described in "Loading Supplies."
15. Close the printhead by turning the printhead lever as
shown.
16. Close the printer cover.
Printhead
Lever
Ribbon Take-up
Reel
9401/9402 Equipment Manual
22
6. Cleaning the Printhead and
Platen Roller
WARNING
Turn the power Off and unplug the cord before cleaning.
1. Open the cover by lifting the handle and pulling it
completely around the top of the printer.
2. Move the printhead lever as shown to open the printhead.
3. Wind the supplies back onto the supply roll. If backing
paper is rewound on the backing paper take-up reel, tear it
as described in "Loading Supplies."
4. Remove the ribbon, if one is loaded. See "Loading the
Ribbon" in this manual.
Printhead
Lever
Handle
23
5. Lightly moisten a cotton swab with rubbing alcohol.
6. Rub the swab up and down the printhead as shown.
Clean the platen roller the same way.
7. Re-load the supply roll and ribbon, if necessary.
8. Close the printhead.
9. Close the printer cover.
10. Turn the power On.
11. If printing is not improved, call Service toll free at the
number on the back cover of this manual.
Printhead
Platen
Roller
9401/9402 Equipment Manual
24
7. Replacing the Fuse
CAUTION
As a safety measure, be sure to turn the printer Off and
unplug the power cord.
1. Turn the printer Off and unplug the power cord.
Facing the back of the printer, press and turn the fuse
cover as shown until it pops out.
3. Pull the fuse out of
the cover.
4. Insert a 1.5 amp,
250V slow blow fuse
into the fuse cover
and push until the
fuse is fully seated.
Fuse
Cover
Power
Switch
25
5. Line up the notches in the fuse cover with the slots in the
receptacle and insert the fuse.
6. Push the fuse cover and turn as shown until it locks in
place.
7. Plug in the power cord.
9401/9402 Equipment Manual
26
8. Troubleshooting
If you have a problem that isn’t listed, see the 9401
Messages
Manual
or call Monarch Service.
Problem Corrective Action
The display is blank after
you turn On the printer. Turn the printer Off and make sure
the power cord is properly plugged
into the printer and a
grounded
110VAC receptacle.
Check the fuse and replace it, if
necessary (refer to "Replacing the
Fuse"). If the problem continues,
call Service.
The machine continuously
feeds supplies without
printing.
Turn the machine Off and check the
supply path. Make sure the supply
is fed through the supply sensor
and the supply guide touches the
top edge of the supply.
Be sure the supply roll is loaded
correctly on the supply platter.
Printed data wraps around
or is partially lost. Load the correct supply size.
Printed data becomes
misaligned. Make sure the supplies are loaded
correctly.
The printer doesn’t print. If you haven’t loaded a ribbon, load
one. If you have loaded a ribbon,
load it correctly.
Make sure you have "direct"
supplies loaded if you are printing
without a ribbon.
Load the correct supply size.
Adjust the print position.
Check the print contrast setting.
27
Problem Corrective Action
Printing is compressed or
distorted. Clean the printhead and platen
roller.
Printing has shadows or
smears. Clean the printhead.
Lower the print contrast.
Change supplies to thermal direct
or thermal transfer.
Reload the ribbon correctly.
Light printing. Change supplies to thermal direct
or thermal transfer.
Reload the ribbon correctly.
Raise the print contrast.
Heavy printing. Clean the printhead.
Lower the print contrast.
Change supplies to thermal direct
or thermal transfer.
Voids in the printing. Clean the printhead.
Clean the platen roller.
Change supplies to thermal direct
or thermal transfer.
Reload the ribbon correctly.
9401/9402 Equipment Manual
28
Problem Corrective Action
"Check Ribbon" message
appears. Check to see if there is no ribbon or
the printer is at the end of the
ribbon. In either case, replace the
ribbon.
The ribbon is jammed. Check the
ribbon path and reload the ribbon, if
necessary.
"Out of Paper" message
appears. Replace the supply roll, if it is empty.
Make sure the supplies are loaded
correctly.
No response from the
computer keyboard. Turn the printer Off. Make sure the
keyboard cable is firmly seated in
the socket. Turn the printer On.
8. Troubleshooting
29
9401/9402 Equipment Manual
30
9. Specifications
Printer
Length: 16.5 inches (419 mm)
Width: 10.5 inches (267 mm)
Height: 9 inches (229 mm)
Weight: 15.5 lbs. (7.05 kg)
Shipping Weight: 22 lbs. (10 kg)
Power: Domestic: 115 VAC, 80W, .7A, 60 Hz.
International: 220 VAC, 80W, .35A, 50 Hz.
Fuse: 1.5 amp, 250V slow blow
Normal operation: 8 hrs. per day, not to exceed 40 hrs.
per 7 days
Display: Liquid crystal display with 2 lines
16 characters per line
Printhead: Thermal
2 inches wide (51.0 mm / 384 dots)
192 dots/inch (7.5 dots/mm)
Printing method: Thermal transfer (ribbon)
or Thermal direct
Ribbon type: Black
Temperature: Operating
Thermal Transfer: 40˚F to 95˚F (4˚C to 35˚C)
Thermal Direct: 40˚F to 110˚F (4˚C to 43˚C)
Storage
15˚F to 120˚F (-10˚C to 49˚C)
31
Relative humidity: Operating 10% to 80% (no condensation)
Storage 5% to 90%
Ribbon widths: 1.26 inches (32.0 mm)
1.57 inches (39.88 mm)
2.10 inches (53.34 mm)
Ribbon length: 308.4 feet (94 meters)
Ribbon storage: 41˚F to 95˚F (5˚C to 35˚C). DO NOT leave
ribbons in direct sunlight, high temperatures,
or high humidity.
Print speed: 2 inches (51.0 mm) per second
Print image
length: (9401) the first 6 inches of the tag (153 mm)
(9402) the first 4 inches of the tag (102.0 mm)
width: 2 inches
Supplies
Supply types: Thermal transfer or thermal direct
(tags or labels)
Width: Maximum 2.5 inches (63.5 mm)
Minimum 0.75 inches (19.05 mm)
Length: Maximum 9 inches (228.6 mm)
Minimum 0.75 inches (19.05 mm)
Supply thickness: Maximum 10 mil
Minimum 6 mil
Roll diameter: Inside diameter: 3 inches (76.2 mm)
Outside diameter: 6.75 inches (171.45 mm)
9401/9402 Equipment Manual
32
Published by Technical Communications Department.
Printed in the U.S.A.
For supplies, service, or assistance call:
TOLL FREE:
1-800-543-6650 (In the U.S.A.)
1-800-263-4650 (In Canada)

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