Monarch Paxar 9450 Users Manual

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2015-02-09

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

Monarch 9450
RASCAL Printer
®

For supplies, service, or assistance call:

TOLL FREE:
1-800-543-6650 (In the U.S.A.)
1-800-263-4650 (In Canada)
www.monarch.com

Operator’s Handbook
Published by the Technical Communications Department.
Printed in the U.S.A.

TC9450OH Rev. DA 8/99

Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Monarch reserves the right to make
changes in the product, the programs, and their availability at any time and
without notice. Although Monarch has made every effort to provide complete
and accurate information in this manual, Monarch shall not be liable for any
omissions or inaccuracies. Any update will be incorporated in a later edition of
this manual.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.

CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicte par le ministère des Communications du Canada.

Trademarks
Monarch and RASCAL are registered trademarks of Monarch Marking Systems, Inc.
9450 and 9459 are trademarks of Monarch Marking Systems, Inc.
Paxar is a trademark of Paxar Corporation.

Preface
This Operator’s Handbook describes how to
F

charge the battery.

load supplies.

set up communications.

send a print job.

care for and maintain the printer.

solve any problems that may occur.

It also contains product specification and accessories
information.

Audience –––––––––––––––––––––––––––––––––––––––––––––––––––
This manual has a dual-purpose audience. It is intended
primarily for Operator of the printer. However, the System
Administrator who sets up print jobs for the Operator should
be familiar with the following topics:
F

"About Sleep Mode" (Chapter 1)

"Loading Supplies" (Chapter 2)

"Printing" (Chapter 4)

"Care and Maintenance" (Chapter 5)

"Problems and Solutions" (Chapter 6)

Also, "Setting Communications Parameters" (Chapter 3) is
included, and is intended for the System Administrator only.

9450 Operator’s Handbook

Terms to Know –––––––––––––––––––––––––––––––––––––––––––––
The following terms are used in this manual.

Communications
Parameters

Settings that define how the printer and
host communicate with each other. The
parameters (baud rate, flow control, data
bits, and stop bits) must match on both
devices.

Continuous Mode

Default print mode in which the printer
feeds one or more supplies without
operator intervention.

Format

The design of a printed label.

Host

Any mainframe, minicomputer, data
collection terminal, or personal computer
attached to the printer.

Indexed supply

Supplies that enable the printer to sense
where a label begins or ends. One type of
indexed supplies have black marks on the
back to accomplish this task.

Non-indexed
supply

Supplies that do not enable the printer to
sense where a label begins or ends.

Non-peel Mode

Feed mode in which the printer does not
peel labels from the backing paper while
printing.

On-demand Mode

Print mode in which the printer prints one
label each time you press [Feed].

Online

Direct communication between host and
printer.

Peel Mode

Feed mode in which the printer peels
labels from the backing paper while
printing.

Preface
Print Job

A command or commands sent from the
host to the printer that results in one or
more labels being printed.

Sleep Mode

Operation mode in which the printer
conserves energy while retaining the print
job.

Supplies

The media (paper or synthetic) the printer
prints on.

Top-of-form

Position where the supply stops before
printing the next label. You may adjust the
top of the form to compensate for supply
variations and the peel mode used.

iii

9450 Operator’s Handbook

Table of Contents
Chapter 1. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Using the Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and Loading the Battery. . . . . . . . . . . . . . . . . . .
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . .
Loading the Battery . . . . . . . . . . . . . . . . . . . . . . . . .
About Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attaching the Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-2
1-3
1-5
1-5
1-6
1-6
1-7

Chapter 2. Loading Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Loading for Peel Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Loading for Non-Peel Mode . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Removing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Chapter 3. Printer Communications . . . . . . . . . . . . . . . . . . . . . 3-1
Setting Communications Parameters . . . . . . . . . . . . . . . . . 3-1
Connecting the Communications Cable . . . . . . . . . . . . . . . 3-3
Removing the Communications Cable . . . . . . . . . . . . . . . . 3-4
Chapter 4. Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Printing in On-demand Mode . . . . . . . . . . . . . . . . . . . . . . .
Removing Backing Paper . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing in Continuous Mode. . . . . . . . . . . . . . . . . . . . . . . .
Pausing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1
4-2
4-2
4-2
4-2

9450 Operator’s Handbook
Chapter 5. Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . 5-1
Clearing Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting the Supply Guide . . . . . . . . . . . . . . . . . . .
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Platen Roller and Peel Blade . . . . . . . . . . . . .

5-1
5-3
5-4
5-5

Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Chapter 7. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supply Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications Cable Pin Definitions. . . . . . . . . . . . . . . .

7-1
7-2
7-2
7-3

Chapter 1.

Getting Started

The 9450 RASCAL ® printer is a portable, thermal-direct
printer. This chapter tells you how
F

to use the buttons on top of the printer.

to charge and use the battery.

sleep mode works.

to attach the belt.

1-1

9450 Operator’s Handbook

Using the Buttons ––––––––––––––––––––––––––––––––––––––––––
On the top of the printer, there are two buttons and an LED
indicator, as shown.

[Feed]

1-2

Use to
F

feed or advance the supply for printing.
See Chapter 4, "Printing," for
information about the different print
modes.

pause the printer during printing.

set the communication parameters in
the printer to match your host. See
"Setting Communications Parameters"
in Chapter 3.

clear most error conditions.

print a test label. See Chapter 6,
"Troubleshooting," for information.

Chapter 1. Getting Started
[On/Off]

LED Indicator

Use to
F

turn the printer on and off.

wake the printer from sleep mode. See
"About Sleep Mode," later in this
chapter.

reset the printer to normal operation
mode after printing a test label. See
Chapter 6, "Troubleshooting," for
information.

Indicates certain printer conditions or
communication problems. The LED
indicator can be amber, green, or alternate
between these colors. It can also blink or
be a solid color.
See Chapter 6, "Troubleshooting," for a
list of possible LED indicator conditions
and descriptions.

Charging the Battery ––––––––––––––––––––––––––––––––––––––––
A 6-volt NiCd battery powers the printer. Charge the battery
F

when you receive the printer.

when the LED indicator shows a battery condition (slow
blinking green or blank).

In general, NiCd batteries require 5-8 charge/deplete cycles to
reach full charge.

When first charging a battery, charge it for 14 hours,
regardless of whether you’re using the fast or trickle charger.
When you’re not charging or using the battery, it loses 2-3% of
its charge daily. Extremely hot environments increase this
charge loss rate and extremely cold environments decrease
this charge loss rate.

1-3

9450 Operator’s Handbook
If the battery loses power in the middle of a printing session,
replace or recharge the battery. The printer remembers the
print job.
When you use or store your charger, do not:
F

wrap the cord around the charger.

pull or put unusual stress on the cord.

Before using the charger, inspect the cord for bare wires. Do
Not use a charger with bare wires. Only use a charger
approved for use with this printer.
To charge the battery:
1. Remove the battery, as described in "Removing the
Battery."
2. Plug the small, round connector on the charger cord into
the socket on the battery, as shown. The charger’s LED
indicator is solid amber when the charger is fully
connected.
Socket

Small Round
Connector

3. Plug the charger into a 115V electrical outlet. A full initial
charge takes approximately 14 hours.

n
1-4

Areas using 220V or 240V electrical outlets will receive a
charger designed for these voltages. See Chapter 7,
"Specifications," for information.

Chapter 1. Getting Started
4. When charging is complete, unplug the charger from the
battery.
5. Load the battery, as discribed in "Loading the Battery."
6. Press [On/Off] to resume printing.
For more information, see your Fast Charger Addendum.

Removing and Loading the Battery––––––––––––––––––––––––––––
You don’t need to turn off the printer before removing or
loading a battery.

Removing the Battery
The battery side tabs are stiff and require more force to press
when new. After you remove the battery for charging a few
times, the tabs become easier to press, requiring less force to
remove.
To remove the battery:
1. Hold the printer as shown.
Prongs
Side
Tabs
Bottom
Tabs

Slots

Battery

1-5

9450 Operator’s Handbook
2. Squeeze the side tabs on the battery and pull the battery
away from the printer.

Loading the Battery
To load the battery:
1. Insert the bottom tabs on the battery into the slots at the
bottom of the battery well.
2. Push the top of the battery onto the prongs until the
battery snaps into place.

About Sleep Mode ––––––––––––––––––––––––––––––––––––––––––
When the printer is inactive for a certain period, it goes into
sleep mode to conserve battery power. During sleep mode,
the printer retains all print jobs, but isn’t operational.
See your System Administrator to set the time the printer waits
before going into sleep mode. The default is 2 minutes, but it
can range from 10 seconds to 2.7 hours. Your System
Administrator can also disable sleep mode entirely. If sleep
mode is disabled, an F appears on the test label before the
delay time.
To recover from sleep mode, press [On/Off]. The printer takes
100 milliseconds to recover.

1-6

Do Not send a print job during this interval. It will be lost.

Chapter 1. Getting Started

Attaching the Belt –––––––––––––––––––––––––––––––––––––––––––
Your printer comes with a belt for portable printing.
To attach the belt:
1. Lift one of the clips and slip the belt under it.
2. Release the clip.
3. Repeat these steps for the other clip.

Make sure the belt is completely under the clips.
Clips

Belt

1-7

9450 Operator’s Handbook

1-8

Chapter 2.

Loading Supplies

The printer accepts labels, tags, and thermal paper. Labels
can be indexed or non-indexed. They also can have a core or
be coreless. Use synthetic (non-paper) labels to print serial or
high-density bar codes.
You can load supplies two ways:

Peel mode peels the label from the backing paper while
it feeds through the printer. This mode requires
indexed labels. The printer must be in On-demand
mode. A solid green LED indicator implies On-demand
mode. Ask your System Administrator to set the mode,
if necessary.

Non-peel mode feeds without peeling labels from the
backing paper. Use this mode for printing label strips
or printing on tags or thermal paper. The printer must
be in Continuous mode. A solid amber LED indicator
implies Continuous mode. Ask your System
Administrator to set the mode, if necessary.

Before loading supplies, make sure the supply chute is clean.
Refer to Chapter 5, "Care and Maintenance."

2-1

9450 Operator’s Handbook

Loading for Peel Mode–––––––––––––––––––––––––––––––––––––––
In Peel mode, use die-cut labels only. Use supplies up to a
maximum of 2.05 inches. Contact Monarch at the number at
the back of this manual if you have special label requirements.

It doesn’t matter if the printer is off or on while you are loading
supplies.
To load supplies for Peel mode:
1. Remove the supply holder from the supply well as shown.

Supply
Well

Supply
Holder

Support Frame
Tabs
Printhead
Lever

2. Push the printhead lever up to open the printhead.

2-2

Chapter 2. Loading Supplies
3. Squeeze the tabs on both sides of the support frame and
pull it open.

Support
Frame

Tabs

4. Insert the leading edge of the supply into the supply guide
while dropping the supply roll into the supply well. Push
the supply against the back of the well. Use your finger to
push the supply through the supply chute.

Supply
Guide

Leading
Edge of
Supply

Supply
Well

2-3

9450 Operator’s Handbook
5. Place the supply holder against the supply roll in the
supply well. Make sure the supply turns freely in the well.
6. Feed the supply through the printer, as follows.
F

Push the printhead lever down to close the printhead.
If the printer is off, turn the knob clockwise to manually
feed the supply through the supply chute.

Push the printhead lever down to close the printhead.
If the printer is on, the printer feeds the supply
automatically.

7. Feed the supplies behind the support frame as shown.
On/Off
Button

Supply
Guide

Support
Frame

Supply
Holder

Supply
Knob

Printhead
Lever

8. Remove labels from the backing paper.

n
2-4

Make sure the supplies rest against the back wall of the
printer as they exit the supply chute. If not, open the
printhead and realign the supplies. Close the printhead.

Chapter 2. Loading Supplies
9. Snap the support frame back into place. Gently pull on
the backing paper to make sure it is tight.

Supply
Chute

Support
Frame

Backing
Paper

Label

2-5

9450 Operator’s Handbook

Loading for Non-Peel Mode ––––––––––––––––––––––––––––––––––
In non-peel mode, supplies can be either die-cut or butt cut
with a maximum size of 2.2 inches.

If you have special label requirements, contact Monarch at the
number listed in the back of the handbook.
To load supplies for non-peel mode:
1. Remove the supply holder and any supply that remains.

Supply
Holder

2. Turn printer on.
3. Tilt the top of printer slightly back.

2-6

Chapter 2. Loading Supplies
4. Drop the new supply roll into the supply well until it rests
on the back wall.
5. With thumb and forefinger, insert the leading edge of the
supply into the supply guide until the printer begins to feed
the supply. Make sure the supply roll is flush against the
back wall when you begin to insert the leading edge.

Supply
Guide

Knob
Leading
Edge of
Supply
Supply
Well

6. Replace the supply holder.

To manually load supplies with the printer turned off, you must
insert the leading edge of supply into the supply guide and
then turn the printhead knob clockwise. This will manually feed
the supply through.

2-7

9450 Operator’s Handbook

Removing Supplies –––––––––––––––––––––––––––––––––––––––––
To remove supplies:
1. Remove the supply holder as shown.

Supply
Guide

Supply
Holder

Supply
Chute

Knob

Printhead
Lever

2. Cut or tear the supplies as close to the supply guide as
possible, and remove the supply roll.
3. Push the printhead lever up to open the printhead.

c
2-8

Do Not back the labels through the printhead or a supply jam
may occur.
4. Turn the knob clockwise to feed the supply out the supply
chute.

Chapter 3.

Printer Communications

System Administrators Only. Before the printer can receive
a print job from the host, you must:
1. Set the communications parameters.
2. Attach the communications cable.
3. Turn the printer on.

Setting Communications Parameters ––––––––––––––––––––––––––
Before sending a print job from the host, set the
communications parameters (flow control, baud rate, data bits,
and stop bits) in the printer to match the parameters set at the
host. You can set the printer’s communications parameters
manually or by using online commands.
To see the printer’s current communications parameters, print
a test label. See Chapter 6, "Troubleshooting," to learn how to
print a test label. The printer’s default parameters are
9600,N,8,1.

If the flow control parameter for the host and printer do not
match, the LED indicator blinks 1/4 second amber, and the
printer will not print. Press [Feed] to reset the printer.

Follow these instructions exactly. Do Not omit any
parameters.

To set the communications parameters manually:
1. Turn the printer off and remove the battery.
2. Press [Feed] while re-connecting the battery. Continue to
press [Feed] until the LED indicator changes from amber
to green. Release the button.

3-1

9450 Operator’s Handbook
3. Press [Feed] once. The LED indicator blinks once.
Press [Feed] ...

To set the baud rate to ...

Once

38,400

Twice

19,200

Three times

9600

Four times

4800

Five times

2400

Six times

1200

The printer verifies your selection by flashing the LED
indicator once for each time you pressed [Feed].
4. Press [Feed] twice. The LED indicator blinks twice.
Press [Feed] ...

To set ...

Once

No parity, 8 data bits, 1 stop bit

Twice

Even parity, 7 data bits, 1 stop bit

The printer verifies your selection by flashing the LED
indicator once for each time you pressed [Feed].
5. Press [Feed] three times. The LED indicator blinks three
times.
Press [Feed] ...

To set flow control to ...

Once

XON/XOFF

Twice

DTR

The printer verifies your selection by flashing the LED
indicator once for each time you pressed [Feed].
6. Press [Feed] four times to exit the communications
parameter set mode. A test label prints automatically,
showing the new communications parameters. The LED
indicator goes off.

3-2

Chapter 3. Printer Communications
7. Remove the battery. Press [On/Off] while you re-connect
the battery to return to normal print operations.

Connecting the Communications Cable ––––––––––––––––––––––––
To attach the communications cable:
1. Grasp the cable holder and position the connector to
match the frame around the printer port.

Printer
Port

Cable
Holder

2. Insert the connector into the printer port until the
connector locks into place. You may hear a click as the
latch snaps into place.
3. Pull the cable holder gently to make sure it is secure.
4. Plug the other end of the cable into the host.

Do Not carry or drag the printer by the cable. Also, remove
the cable when not using the printer.
See Chapter 7, "Specifications," for cable pin definitions.

3-3

9450 Operator’s Handbook

Removing the Communications Cable –––––––––––––––––––––––––
To remove the cable:
1. Hold the printer steady with one hand.

Cable Holder

Release
Slide

Latch

2. Grasp the cable holder with your other hand and push it in
to unlock the latch.
3. Release the cable holder and grasp the release slide.
4. Pull the release slide gently to remove the cable.

3-4

Do Not yank the cable from the printer.

Chapter 4.

Printing

This chapter describes how to

print in On-demand mode.

remove backing paper.

print in Continuous mode.

clear a print job from the printer’s memory.

pause the printer while it prints.

See your System Administrator for a print job.

Printing in On-demand Mode–––––––––––––––––––––––––––––––––
In On-demand mode, the printer prints one label at a time
(when a label is ready to dispense, the LED indicator blinks).
After the printer dispenses the first label, it waits for you to
press [Feed] to print each successive label. You must load
your labels in Peel mode.

The LED indicator is solid green in On-demand mode. Ask the
System Administrator to set the mode, if necessary.
To print in On-demand mode:
1. Load supplies for Peel mode. See Chapter 2, "Loading
Supplies."

Make sure the backing paper is pulled tight.
2. Send the print job.
3. Press [Feed] to dispense a label.
4. Remove each label after it prints.
Repeat steps 3 and 4 to continue printing the batch.
4-1

9450 Operator’s Handbook

Removing Backing Paper ––––––––––––––––––––––––––––––––––––
To remove excess backing paper:
1. Tear the backing paper a few inches away from the
support frame.

Do Not tear it against the support frame.
2. Gently pull the backing paper in the printer to make sure it
is tight.

Printing in Continuous Mode ––––––––––––––––––––––––––––––––
In Continuous mode (the default), the printer prints a strip of
supply. Supplies may be strips of labels, tags, or thermal
paper.

The LED indicator is solid amber in Continuous mode. Ask
your System Administrator to set the mode, if necessary.
To print in Continuous mode:
1. Load the supplies for Non-peel mode. See Chapter 2,
"Loading Supplies."
2. Send the print job.
3. Press [Feed]. When printing stops, press [Feed] again to
advance the supply.
4. Cut the supply and remove the strip.

Pausing the Printer –––––––––––––––––––––––––––––––––––––––––
To pause the printer while printing in Continuous mode, press
[Feed]. To resume printing the current print job, press [Feed]
again.

Clearing a Print Job –––––––––––––––––––––––––––––––––––––––––
To cancel the current print job manually, press and hold [Feed]
for 3 to 5 seconds.
4-2

Chapter 5.

Care and Maintenance

This chapter explains how to:
F

clear jams.

clean the printhead.

clean the peel blade and platen roller.

Clearing Jams ––––––––––––––––––––––––––––––––––––––––––––––
If the supplies jam during printing, the LED indicator blinks
rapidly, alternating between amber and green.

Do Not feed supplies with exposed adhesive through the
printer. Adhesive becomes exposed when you tear the
supplies, causing a jam. To avoid a jam:
F

when loading supplies, remove a few labels from the
beginning of the roll.

when removing a partial roll, tear the supplies carefully
and feed the last few labels through the printer.

To clear a jam:
1. Turn the printer off, and remove the supplies. See
"Removing Supplies" in Chapter 2 for more information.

Do Not back labels through the printhead or a jam may occur.

5-1

9450 Operator’s Handbook
2. If your printer has a removable supply guide, grab the
printer firmly with one hand. With the other hand, slide
out the supply guide as shown.
Jammed Label
in Supply Chute

Supply
Guide

Do Not pull the supply guide completely out of the printer.
3. Use your fingers (no sharp objects) to remove any jammed
labels from the supply guide and supply chute.
4. Slide the supply guide back into the printer.
5. Use the cleaning card to clean the printhead and supply
chute. See "Cleaning the Printhead" later in this chapter
for more information.

Do Not use anything other than the cleaning card to clean the
supply path.
6. Reload the supplies and turn the printer on.
7. Press [Feed] to recalibrate the supply.

5-2

Chapter 5. Care and Maintenance

Inserting the Supply Guide
If the supply guide does come out of the printer:
1. Tilt the supply guide in a downward slant, and insert the
catch into the top of the track.
Track

Catch

Supply
Guide

2. Tilt the supply guide so it lines up with the track, and then
gently slide it along the track, and into the printer.

Track

Catch is behind
the track wall

5-3

9450 Operator’s Handbook

Cleaning the Printhead ––––––––––––––––––––––––––––––––––––––
Clean the printhead daily when using the printer in excessively
dirty, hot, or humid environments. Also clean it after every five
rolls of supplies, or when you see voids in the print as shown.

Voids

Correct Print

To clean the printhead, use the cleaning card provided.
1. Remove the supplies as shown in Chapter 2.

Do Not back labels through the printhead or a jam may occur.
2. Feed the cleaning card through the supply guide and out
the supply chute to remove buildup. Repeat as needed.
Supply
Guide

Cleaning
Card

3. Let the printer dry briefly. Then, reload your supplies.

c
5-4

Do Not use sharp objects to clean the printhead. This may
damage the printer and require a service charge.

Chapter 5. Care and Maintenance

Cleaning the Platen Roller and Peel Blade ––––––––––––––––––––––
To clean the platen roller and peel blade:
1. Turn the printer off.
2. Remove the supplies, if you haven’t already. See
"Removing Supplies" in Chapter 2 for more information.

Do Not back labels through the printhead or jamming may
occur. See "Removing Supplies" in Chapter 2 for more
information.

Supply
Holder

Support
Frame

3. Open the support frame to better expose the platen roller
and peel blade.
4. Moisten a cotton swab with isopropyl alcohol.

5-5

9450 Operator’s Handbook
5. Rub the cotton swab back and forth across the platen
roller and peel blade to remove any buildup.

Peel
Blade

Platen
Roller

6. Let the printer dry briefly. Then, reload your supplies.

5-6

Chapter 6.

Troubleshooting

This chapter explains how to
F

print a test label.

read the LED indicator.

clear errors.

solve any problems that may occur.

Printing a Test Label ––––––––––––––––––––––––––––––––––––––––
To print a test label, press [Feed] while you connect the
battery. Continue to press [Feed] until the LED indicator turns
amber. The LED indicator goes out. A test label prints
automatically and the printer goes into sleep mode.
Print Mode
Software
Version
Baud Rate
Communications
Parameters

Flow
Control
Sleep Delay Timeout
(in seconds)

Total # of
millimeters
printed on this
printer to date
Font ID’s
resident in
the printer

6-1

9450 Operator’s Handbook
If the LED indicator does not come on when you print a test
label, press [On/Off] and [Feed] at the same time and
reattach the battery. Release [On/Off] and wait for the LED
indicator to turn amber before releasing [Feed]. The test label
prints automatically.

For resident Font IDs, the first number is the Font ID number,
and the second is the Monarch internal font number used for
internal use only. For example, 1:1000 indicates Font ID 1,
and Monarch internal font 1000. Font 16 is for Monarch
internal use only.

LED Indicator ––––––––––––––––––––––––––––––––––––––––––––––
The LED indicator is located on top of the printer, between
[Feed] and [On/Off]. This LED indicator displays a variety of
printer states. To clear an error, press [Feed]. The table
below explains each state and its meaning.

n
6-2

LED Indicator

Status

Solid green

Operational; On-demand mode

Solid amber

Operational; Continuous mode

1/4 second blinking green

Label ready to dispense

1/4 second blinking amber

Online error (e.g., syntax, printing out
of range)

1/4 second amber/green

Hardware error (e.g., out of supply,
jam, printhead open)

2 second blinking green

Low or dead battery

2 second blinking amber

Printhead overheat

2 second amber/green

Firmware failure

Do Not ignore the low battery condition. If you continue to
print with a low battery, the printer will eventually lock up with
a solid green LED indicator and won’t respond to key presses.
If this occurs, put a new, fully charged battery on the printer.

Chapter 6. Troubleshooting

Problems and Solutions––––––––––––––––––––––––––––––––––––––
Some common printer problems and their solutions are listed
below.
Problem

Solution

Battery won’t charge.

Make sure the battery is connected
correctly.
Make sure the charger is plugged into
a live outlet.
Always charge the battery when the
LED indicator is off or slowly blinks
green.

Label is jammed.

Remove jammed supplies.
Clean the printhead.

Labels do not peel.

Make sure the backing paper is tight.
Make sure the support frame is
locked into place.

LED indicator is off.

Make sure the printer is on.
Turn the printer off and change to a
fully charged battery.
Make sure the printer is not in sleep
mode. Press [On/Off].

Printer doesn’t respond to
host.

Make sure the communications cable
is attached and locked into place.
Make sure the communications
parameters at the printer match the
host.

Printer locks up with a solid
green LED indicator and will
not respond to key presses.

Put a new, fully-charged battery on
the printer.

6-3

9450 Operator’s Handbook
Problem

Solution

Print has voids or is too light.

Make sure the supplies are loaded
correctly.
Check the supplies for damage or
defects. Reload supplies if necessary.
Check the peel roller for jammed
supplies.
Check the supply type (i.e., indexed
or non-indexed). Have the System
Administrator set the supply type.
Turn the printer off and switch to a
fully charged battery.
Clean the printhead.

Printer does not feed.

Turn the printer off and switch to a
charged battery.
Reload the supplies.
Verify that a label is not jammed in
the label path.
Make sure the printer is not in sleep
mode. Press [On/Off].
Make sure no foreign matter is in the
supply spool.
Make sure the supply turns freely in
the supply well.
Make sure the printhead is closed.

6-4

Chapter 6. Troubleshooting
Problem

Solution

Printer does not print.

Charge the battery.
Make sure the print job was correct.
Make sure the supplies are loaded
correctly.
Make sure the printhead is closed.

Printer does not start.

Make sure the battery is charged and
plugged into the printer.
Make sure the printhead is closed.

Slow or sluggish feeding.

Make sure the supplies are loaded
correctly.
Make sure no foreign matter is in the
supply spool.
Make sure the supply turns freely in
the supply well.
Check for adhesive buildup in the
feed path and on the peel blade.

If you continue to have problems:
F

Remove the battery, wait a few seconds and re-connect
it while pressing [On/Off].

Make sure the battery is fully charged.

Call Monarch at the number at the back of this manual.

6-5

9450 Operator’s Handbook

6-6

Chapter 7.

Specifications

This chapter includes information about:
F

printer specifications

supply sizes

accessories

cable pin definitions.

Printer Specifications––––––––––––––––––––––––––––––––––––––––
Height:

4.3 inches (108 mm)

Width:

3.3 inches (84 mm)

Depth:

5.4 inches (137 mm)

Weight:
(without supplies)

27 oz. (765 g)

Storage Limits:

15°F to 120°F (1 year maximum)
-10° C to 49° C
85°F (29°C) maximum wet bulb

Operating Limits:

40°F to 110°F dry bulb
5°C to 43°C dry bulb

Battery Power:

6-volt, 1400 mA-hr NiCd battery

Printing:

Thermal direct

Supply Types:

Paper and synthetic (non-paper) supplies
(labels, tags, thermal paper)

Memory:

128K bytes of RAM
256K bytes of RAM (optional)

7-1

9450 Operator’s Handbook

Supply Sizes –––––––––––––––––––––––––––––––––––––––––––––––
F

Tag Widths:
1.0" to 1.4" (25 mm to 36 mm)

Label Widths:
Non-peel mode - 1.0" to 2.2" (25 mm to 56 mm)
Peel mode - 1.0" to 2.05" (25 mm to 55 mm)

Tag and Label Lengths:
.55" to 5.0" (14 mm to 127 mm)

Accessories ––––––––––––––––––––––––––––––––––––––––––––––––
F

RS-422 connection

256K memory

2-hour fast charger #116518

AC adapter #116949

Holster

Waist strap #116519

Cleaning card #116527

25-pin PC communications cable #11658715

9459 Programmer’s Kit, which includes:
-

9450
9450
9450
9459
9-pin

Label Design Software
Label Design Software Manual
Programmer’s Manual
Interface Manual
PC communication cable

Communication cables for several data collection
terminals.

MONARCH® PLATFORM label design software for
use in a Windows® environment.

MONARCH PLATFORM Font Utility

Call your sales representative for details.

7-2

Chapter 7. Specifications

Communications Cable Pin Definitions ––––––––––––––––––––––––
The printer has an 8 pin mini-DIN RS-232C locking connector
with the following pin definitions.
Pin

Signal

Direction

CTS

from host

RTS

from printer

TXD

from printer

GND

RXD

from host

DTR

from printer

DSR

from host

+5 Volts

from printer

7-3

9450 Operator’s Handbook

7-4

Index
A –––––––––––––––––––––––––––––
Accessories 7-2
Attaching the belt 1-7

B –––––––––––––––––––––––––––––
Backing paper, removing 4-2
Battery
charging 1-3, 6-3
loading 1-6
removing 1-5
BAttery power 7-1
Baud rate 3-2
Belt, attaching 1-7
Buttons 1-2 - 1-3

C –––––––––––––––––––––––––––––
Cable, communications 3-3 - 3-4
Card, cleaning 5-4
Charger, trickle 1-4
Charging batteries 6-3
Charging the battery 1-3
Cleaning
peel blade 5-5
platen roller 5-5
printhead 5-3
Cleaning card 5-4
Clearing a print job 4-3
Clearing jams 5-2, 6-3
Communications cable
connecting 3-3
pin definitions 7-3
removing 3-4
Communications parameters
setting 3-1
values 3-2
Communications, establishing 3-1

Connecting the communications cable
3-3
Continuous mode, printing in 4-2

D ––––––––––––––––––––––––––––
Depth of printer 7-1

E –––––––––––––––––––––––––––––
Establishing communications 3-1

F –––––––––––––––––––––––––––––
Feeding, slow or sluggish 6-5
Flow control 3-2

H ––––––––––––––––––––––––––––
Height of printer 7-1

J –––––––––––––––––––––––––––––
Jammed labels 5-2, 6-3
Jams, clearing 5-2, 6-3

L –––––––––––––––––––––––––––––
Labels
jammed 5-2, 6-3
peeling 6-3
LED indicator 1-3, 6-2 - 6-3
Limits
operating 7-1
storage 7-1
Loading supplies 2-1
Loading the battery 1-6

M–––––––––––––––––––––––––––––
Memory of printer 7-1
Modes
continuous 4-2
non-peel 2-1, 2-6
on-demand 4-1
peel 2-2
sleep 1-6

N –––––––––––––––––––––––––––––
Non-peel mode 2-1, 2-6

O –––––––––––––––––––––––––––––
On-demand mode, printing in 4-1
Operating limits 7-1

P –––––––––––––––––––––––––––––
Parameters, communications 3-1 - 3-2
Pausing the printer 4-3
Peel blade, cleaning 5-5
Peel mode 2-1 - 2-2
Peeling labels 6-3
Pin definitions of the communications
cable 7-3
Platen roller, cleaning 5-5
Power, of battery 7-1
Print jobs, clearing 4-3
Printer
depth 7-1
height 7-1
not feeding 6-4
not printing 6-5
not starting 6-5
response to host 6-3
specifications 7-1
weight 7-1
width 7-1
Printer, pausing 4-3
Printhead, cleaning 5-3
Printing a test label 6-1
Printing in Continuous mode 4-2

Printing in On-demand mode 4-1
Printing type 7-1
Printing, voids or too light 6-4
Problems
battery won’t charge 6-3
common 6-3
jammed label 6-3
labels do not peel 6-3
LED indicator is off 6-3
no response to host 6-3
print quality 6-4
printer does not feed 6-4
printer does not print 6-5
printer does not start 6-5
slow or sluggish feeding 6-5

R–––––––––––––––––––––––––––––
Removing backing paper 4-2
Removing supplies 2-8
Removing the battery 1-5
Removing the communications cable
3-4
Responses to host, from printer 6-3

S –––––––––––––––––––––––––––––
Setting communication parameters 3-1
Sizes, of supplies 7-2
Sleep mode 1-6
Solutions to common problems 6-3
Specifications, printer 7-1
Storage limits 7-1
Supplies
loading 2-1
removing 2-8
sizes 7-2
types 7-1

T –––––––––––––––––––––––––––––
Test labels, printing 6-1
Trickle charger 1-4
Type of printing 7-1
Types of supplies 7-1

U –––––––––––––––––––––––––––––
Using the buttons 1-2

W–––––––––––––––––––––––––––––
Weight of printer 7-1
Width of printer 7-1



Monarch 9450
RASCAL Printer
®

For supplies, service, or assistance call:

TOLL FREE:
1-800-543-6650 (In the U.S.A.)
1-800-263-4650 (In Canada)
www.monarch.com

Operator’s Handbook
Published by the Technical Communications Department.
Printed in the U.S.A.

TC9450OH Rev. DA 8/99

Trademarks
Monarch and RASCAL are registered trademarks of Monarch Marking Systems, Inc.
9450 and 9459 are trademarks of Monarch Marking Systems, Inc.
Paxar is a trademark of Paxar Corporation.

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