Monnit RFUSB1 MonnitLink USB Wireless Gateway User Manual

Monnit Corporation MonnitLink USB Wireless Gateway

User Manual

Monnit Wireless Sensors
and iMonnit Online Monitoring System
User Guide
Monnit Wireless Sensors
and iMonnit Online Monitoring System
User Guide
1 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
2 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
Contents
FCC Information to Users
About Monnit
System Requirements
The Monnit Wireless Hardware
MonnitLink USB Sensor Network Software Installation
MonnitLink USB Driver Installation
Monnit Gateway Application Installation
Hardware Installation (Bringing Sensors Online)
Using the iMonnit System
Logging into iMonnit.com
iMonnit User Interface (Overview)
Using “My Account” (Account and Contacts)
Selecting the Date Range
Using the Sensor List
 ConguringSensors(Basic)
 ConguringSensors(Advanced)
 CongureMultipleSensorsSimultaneously
 SettingUpNoticationsandAlerts
History and Chart Views
Exporting Data (To File)
Exporting Data to an External Source
Sensor Maps
Reports
Error Reporting, Troubleshooting and Support
Warranty Information
3
4
5
6
10
11
12
14
15
17
18
19
20
21
23
24
26
27
28
29
30
31
31
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FCC Information to Users
This equipment has been tested and found to comply with
the limits for a Class B digital devices, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of more
of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
Warning: Changes or modications not expressly
approved by Monnit could void the user’s
authority to operate the equipment.
RF Exposure
WARNING: To satisfy FCC RF exposure requirements for mobile transmitting
devices, a separation distance of 20 cm or more should be maintained between
the antenna of this device and persons during device operation. To ensure
compliance, operations at closer than this distance are not recommended. The
antenna used for this transmitter must not be co-located in conjunction with any
other antenna or transmitter.
About Monnit Corp.
Monnit is a leader in the design and manufacture of turnkey,
self-installing, low cost wireless sensor solutions targeted at
the commercial, industrial and consumer markets. Monnit’s
sensing solutions are designed to be easily installed and
used by anyone wanting to remotely monitor information and
activities, including: access, presence of water, luminosity,
temperature, humidity, and vibration in or around structures,
machinery, and various environments.
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Please Read Before Proceeding
THE WIRELESS SENSORS ARE ACTIVE AND HAVE ALREADY BEEN
ASSIGNED TO YOUR CUSTOMER SENSOR NETWORK. YOUR WAR-
RANTY IS INVALIDATED IF YOU DISASSEMBLE OR ATTEMPT TO
DISASSEMBLE ANY OF THESE DEVICES.
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Network and Computer Requirements
MonnitLink USB Gateway
Computer System Requirements
To use your wireless sensors with a MonnitLink USB
Gateway you will need a Windows PC with the following:
 •AMonnitLink USB Wireless Gateway
 •WindowsXPwith512MBMemory
(Windows 7 with 1024 MB Recommended)
 •20MBFreeDiskSpace
 •ASP.NET3.5
( http://www.asp.net/downloads/essential )
MonnitLink Ethernet Gateway
To use your wireless sensors with a MonnitLink Ethernet
Gateway you will need the following:
 •AMonnitLink Ethernet Wireless Gateway
 •An Internet enabled router with one available
Ethernet port or a direct internet ethernet
connection.
MonnitLink Cellular Gateway
To use your wireless sensors with a MonnitLink Cellular
Gateway you will need the following:
 •AMonnitLink Cellular Wireless Gateway
 •A MonnitLink Cellular Data Plan.
Monnit Wireless Hardware
Monnit wireless sensor networks consist of MonnitLink
Wireless Gateways, Monnit WIT Wireless Sensors and
Monnit Sensor Monitoring Software such as iMonnit On-
line, Monnit Express PC Software and Monnit Enterprise
Server Software.
The simplest way to get started with Monnit wireless sensors
is to select either a USB or Ethernet version of the gateway
and monitor your sensors online through the iMonnit Online
SensorMonitoringandNoticationSystem.
MonnitLink USB Gateways require the use of a personal
computerrunningwindowsXPorlaterandrequiresthatthe
computer remain running and connected to the internet in
able for the sensors to communicate to the online system. A
MonnitLink Ethernet Gateway is a standalone unit that oper-
ates continuously without the need for a computer and only
requires an Ethernet connection with access to the Internet.
A MonnitLink Cellular Gateway is a standalone unit that op-
erates continuously without the need for a computer and only
requires an Internet data plan available through Monnit.
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RF Specications
Operating Frequency 902 MHz - 928 MHz
Power Output +8 dBm
Receiver Sensitivity -102 dBm
RF Range 250 - 300 ft. non-line-of-sight
Modulation Frequency Shift Keying (FSK)
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Rugged Plastic
Enclosure
RP SMA Antenna
Power Plug Control Button RP SMA Antenna ConnectorEthernet Port
MonnitLink Ethernet Gateway
Indicator
Lights
This device has been designed to operate with the antennas listed below, and having a maximum gain
of 5.0 dB. Antennas not included in this list or having a gain greater than 5.0 dB are strictly prohibited for
use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (EIRP) is not more than that required for successful
communication.
Approved Antenna:
• Hyperlink HG905RD-RSP (omnidirectional)
Contains FCC ID: ZTL-RFSC1 & IC: 9794A-RFSC1
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Rugged Plastic
Enclosure
RP SMA Antenna
MonnitLink Cellular Gateway
8 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
This device has been designed to operate with the antennas listed below, and having a maximum gain
of 5.0 dB. Antennas not included in this list or having a gain greater than 5.0 dB are strictly prohibited for
use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (EIRP) is not more than that required for successful
communication.
Approved Antenna:
• Hyperlink HG905RD-RSP (omnidirectional)
Contains FCC ID: ZTL-RFSC1 & IC: 9794A-RFSC1
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
USB Interface
Rugged Plastic
Enclosure
4” Whip Antenna
MonnitLink USB Gateway
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FCC ID: ZTL-RFUSB1 & IC: 9794A-RFUSB1
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This device has been designed to operate with the attached non-removable antenna.
Rugged Plastic
Enclosure
Battery Slot
Mounting Tabs
Battery
Removal Hole
4” Whip Antenna
External
Sensor
Monnit WIT Wireless Sensors
10 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
Contains FCC ID: ZTL-RFSC1 & IC: 9794A-RFSC1
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This device has been designed to operate with the attached non-removable antenna.
Rugged Plastic
Enclosure
Monnit Wireless Repeater
11 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
This device has been designed to operate with the antennas listed below, and having a maximum gain
of 5.0 dB. Antennas not included in this list or having a gain greater than 5.0 dB are strictly prohibited for
use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (EIRP) is not more than that required for successful
communication.
Approved Antenna:
• Hyperlink HG905RD-RSP (omnidirectional)
Contains FCC ID: ZTL-RFSC1 & IC: 9794A-RFSC1
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference and (2) this device must accept
any interference received, including interference that may cause undesired operation.
RP SMA Antenna
Power Plug
MonnitLink USB Sensor Networks
(The following information is for sensor networks using a MonnitLink USB
Gateway. If using a MonnitLink Ethernet or Cellular Gateway skip to page 12.)
Before inserting the MonnitLink USB Gateway into your comput-
er, you will need to install the USB Drivers and the Monnit Gate-
way Application which will allow your sensor network to communi-
cate with the iMonnit Online Sensor Monitoring System.
Note: If you purchased the Monnit Express standalone PC applica-
tion, then you will have received an email with download and installation
instructions. If you have lost the email please contact a Monnit represen-
tative to have the email resent.
MonnitLink USB Driver Installation
The latest MonnitLink USB drivers can be installed directly from
the web or downloaded for manual installation.
http://www.monnit.com/support/downloads.php
From the downloads page, click on MonnitLink USB Driver In-
stallertolaunchthewebinstallerdownload.Thedriverleshould
automaticallystartdownloading,ifpromptedtosavethele,select
a location that is easily accessible and click “Save”.
Whenthelehascompleteddownloading,browsetothefolder
wherethelewassaved.Doubleclickthe“Monnit-Driver-Setup.
exe”leandselect“Run”.Select“Next”thenfollowtheon-screen
guide to install the drivers.
Whenthesetuphasnished,theprogramwillautomaticallyde-
termine which drivers to install for your system and another guide
will launch to guide you through the installation of the drivers. Click
“Next” to install the drivers. When the drivers are done installing
you will see a success screen. Click “Finish” to exit the installation
program.
Note: Tomanuallyinstallthedriveryoucandownloadtheappropriatele
from the downloads page and follow the included instructions.
12 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
Monnit Gateway Application Installation
The Monnit Gateway Application allows your wireless sensors
to communicate with the iMonnit Online Sensor Monitoring and
NoticationSystem.(iMonnitallowsyoutoviewallyoursensor
data,sensorstatus’andcongureallsensorparametersaswell
assetupnoticationsoralertsviasmstextandemail.)
To install the software, open a web browser and navigate to
http://www.monnit.com/support/downloads.php. From the down-
loads page, click on “Monnit Gateway Application Installer” to
launchthewebinstallerdownload.Ifpromptedtosavethele,
select a location that is easily accessible and click “Save”.
Whenthelehascompleteddownloading,browsetothefolder
wherethelewassaved.Doubleclickthe“MonnitGatewaySetup.
msi” le,select“Run”whenpromptedthenfollowtheon-screen
instructions to complete the installation.
When installation is complete the program will automatically
launch. You can now begin using your Monnit wireless sensors
online.
Note: The Monnit Gateway application needs to be running on your
computer in order for the sensor data to be transmitted to the iMonnit
Online System. If the gateway is not running your sensor data is not
beingrecordedandnoticationsbasedonsensordatacannotbe
sent from the system.
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Launch the Monnit Gateway Application:
From the Windows “Start Menu” under “All Programs” >
“Monnit” click on “Monnit Gateway”.
(Skip this step if using an Ethernet or Cellular Gateway)
Insert the MonnitLink USB Wireless Gateway:
With the Monnit Gateway application running, insert the
MonnitLink USB into your computer. The network status in
the software should change to active when the USB gateway
has been plugged in.
(Skip this step if using an Ethernet or Cellular Gateway)
Insert batteries into the sensors:
Peel back the black sticker cover of
the battery slot and slide the coin
cell battery into the sensor. It will
power on within 10-20 seconds.
Note: Note the proper orientation of
batterying.1.Wheninserting,make
sure to push the battery all the way back.
Check that Sensor Data is Being Recieved:
As the sensors power up, they will check into the Monnit-
Sphere Gateway and transmit their current reading. Your
gateway window should look similar to this:
+
_
Battery
Insertion
g.1
Bringing Sensors Online
(If the status does not change,
try unplugging and re-inserting
the USB gateway.)
06/24/201109:44:57.939:RX:SensorData:Device:10721SensorType:Temperature[2],
RSSI: -21 / -31, Volts: 2.96V, STS: 16, Data: 72.3° F
06/24/201109:44:57.375:RX:StatusIndication:Device:10721hasjoinednetwork
06/24/201109:44:42.274:RX:NetworkStatus:APN:2116,NetCNT:4,Channel:4,
NetID: 248, MODE: "ACTIVE/RESUME"
Network Active
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Continued...
If a sensor does not join the network when a battery is
inserted, try cycling the power by removing and re-inserting
the battery. (You should wait 45 seconds before re-inserting
thebattery.)Onceyouhaveveriedthatyoursensorsareall
powered on and have checked into the MonnitSphere Gate-
way they are ready to be deployed. If you wish to change
asensorconguration,alloftheparametersareeditablein
the MonnitSphere online software. The new parameters will
be downloaded to the Wireless Gateway every 5 minutes,
then transmitted to the sensors on their next heartbeats. If
you need more immediate response from a sensor, you can
press the “Download Sensor Updates” button in the Monnit
Gateway applicaton, then cycle the sensor by removing, then
re-inserting the battery.
Open any Internet Browser and navigate to the iMonnit
website at www.imonnit.com.
Enteryourusernameandpasswordintheappropriateeld
and click the “Login” button to continue.
Your username and password are included on the informa-
tion sheet that shipped with your sensors.
Note: You will be prompted to change your password when you
loginforthersttime.
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Using the iMonnit Online System
Logging into iMonnit
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3. Sensor Status Indicators
5. Sensor Data Window
1. Menu System 4. Current Sensor Quick Stats
2. Sensor List
Menu System
Provides quick links to areas of the software for navigational
purpose.
Network Overview
Displays a list of all wireless sensor networks associated
with the account. Clicking on a network name will change the
current view to the selected network.
Sensor Maps
Visual Tool for uploading a building blueprint or schematic,
allowing you to visually place sensor tags on the map. Clicking on
the sensor graphics gives you a quick view of the latest sensor
reading and status.
My Account
Access and edit account information and system users.
Reports
Access reports for your account.
iMonnit User Interface (Overview)
Sensor List
Displays all sensors that are currently assigned to your sen-
sor network. Clicking on a sensor name allows you to select
which sensor information is viewable on-screen. Clicking
the edit button by a sensor’s name allows you to change the
sensorspecicsettingssuchassensornameandheartbeat
(reportinterval)aswellasadvancedsensorconguration
information that is stored on the sensor hardware.
Sensor Status Indicators
Displays the status for each individual sensor.
Current Sensor Quick Stats
Displays the most current information from the selected
sensor, including: sensor name, signal strength, battery
power and sensor reading / status.
Sensor Data Window
The sensor data window displays content according to the
selected sensor data tab. There are four different views
available.
History - Displays a history of the data sent from the selected
sensor.
Alerts - Allows you to view, create, edit or delete user
 customizablenoticationsfortheselectedsensor.
Chart - Displays a graphical view of the readings sent from
the selected sensor.
Export -Youcanarchivedatabyexportingasa.csvleor
send the sensor data to an external source.
Calibrate - Allows you to calibrate your sensors by correcting a
current reading, and applying the adjustment to all
future readings. (Only available on applicable sensors.)
Sensorischeckinginandwithinuserdenedsafeparameters.
Sensor has not checked in.
Sensorhasmetauserdenedthresholdortriggeredevent.
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Edit Account Information
Allows you to change general account information such as; com-
pany name, address, time zone and primary contact.
Create New Account User
Allows you to create new users for the account by entering contact
information and sensor network permissions.
Edit Account User
Allows you to change contact information, change login password
and change sensor network permissions.
Edit Sensor Networks
Allows you to change the name of the sensor network and enable
ordisablenoticationsforallsensorslocatedinthatnetwork.
Congure All Notication Recipient
Allowsyoutocreateacontactthatwilloverwriteallexistingnoti-
cations for all sensors and networks within the account.
Note:Usingthisfunctionwilloverwriteallexistingnotications
setup in the account.
Using “My Account” (Account and Contacts)
Clicking on the “My Account” link in the navigation bar will open
the account settings page. From here you have the ability to edit
your account information, manage users, and create a master
recipient for all messages from the system.
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Selecting the Date Range
All of the sensor information viewed through the user interface is
selectable by a “Date Range”. The default view for the system is
the past 30 days. To change this simply click on the date range
box at the top of the sensor data window.
After clicking on the date range box, the following pop-up win-
dow will appear. You can click on any of the pre-determined date
congurationsintheleftcolumnorselect“PickaDate”toview
singledaydataforagivendateorselect“DateRange”todenea
specicrangeofdates.
Note: The current date is highlighted in yellow, while your selected dates
will be displayed in red.
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Using the Sensor List
The sensor list provides a quick view of the status for all sensors
in the selected network as well as providing quick link access to
sensordataandcongurationwindows.
The following is a summary of the status indicators and what they
mean.
Clicking on the name of a sensor in the list opens the sensor dis-
play view and clicking on the “Edit” icon by each name opens the
sensorcongurationwindow.
List Options (Sorting the Sensor List)
For larger sensor networks, we have provided a way to easily sort your
sensor list to only show sensors by “Type” or “Status”.
Toactivateasortinglteronthelist,mouseover“ListOptions”
andselectthelteryouwouldliketoapply.Toresettothedefault
sensor list view select “Reset View”.
Sensorischeckinginandwithinuserdenedsafeparameters.
Sensor has not checked in for the past 3 heartbeats.
Sensorhasmetauserdenedthresholdortriggeredevent.
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Conguring Sensors (Basic)
Click the “Edit” icon next to the name of the sensor that you would
liketocongure.(Youcanalsoclickonthe“Edit”tabinthesen-
sor information window.)
Thebasicsensorcongurationwindowallowsyoutosetthe
primarycongurationsforeachsensor.Thebasiccongurations
willsufceforthemajorityofusers.Withinthiswindowyoucan
name your sensor, set the heartbeat (how frequently the sensor
will take a reading and communicate with the MonnitSphere online
monitoringandnoticationsystem),andselecttheunitsofmea-
surementetc.Ifmoreadvancedcongurationsareneeded,click
on“AdvancedConguration”linkabovethe“Save”button.
Note: Be sure to click the “Save” button anytime you make a change to
anyofthecongurationelements.
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Conguring Sensors (Advanced)
Alloftheadvancedcongurationsettingsaretransmittedtothe
sensor and stored on the sensor hardware. These settings allow
the sensor to act differently, independent of the software.
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Advanced Sensor Setting Denitions
Inactivity Alert (Minutes)
The amount of time that elapses without a heartbeat before you are noti-
ed.Thedefaultis3timesthesetheartbeatinterval.
Active Between
The time of day the sensor is actively working. No communication will be
sent while sensor is hibernating.
Assessments per Heartbeat
How many times between heartbeats a sensor will check its measure-
ments against its thresholds to determine whether it will enter the aware
state.
Minimum Threshold
Any assessments below this value will cause the sensor to enter the
aware state.
Maximum Threshold
Any assessments above this value will cause the sensor to enter the
ware state.
Hysteresis
A buffer to prevent the sensor from bouncing between standard operation
and the aware state when the assessments are very close to a threshold.
For example, if a maximum threshold is set to 90° and the hysteresis is
set to 1°, when a sensor takes an assessment of 90.0° and enters the
aware state it will remain in the aware state until the temperature reading
drops to 89.0°. Similarly, at the minimum threshold the temperature will
have to rise 1° above the threshold to return to standard operation.
Transmission Offset
In large sensor networks, offset is used to prevent all sensors from trans-
mitting simultaneously; therefore minimizing communication disruption.
Aware State Heartbeat
How often the sensor communicates with the gateway while in the aware
state.
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Congure Multiple Sensors Simultaneously
Youcanmakecertaincongurationstomultiplesensorsbyclick-
ingon“CongureMultipleSensors”atthebottomoftheSensor
List Window. Click the checkboxes in front of all sensors that you
would like to apply the settings to, then click “Save” to apply the
same settings for all selected sensors.
Note:Settingsconguredthroughthiswindowwilloverwriteanycustom
settings currently set for the selected sensors.
Setting Up Notications and Alerts
Clickingonthe“Notications”tabwithinthesensordatawindow
willbringupalistofsentnoticationsaswellasalistofall
currentlysetupnoticationsandalerts.
Tocreateanewnoticationoralert,clickonthe“New”icon
at the bottom right of the window. To edit or delete an existing
notication,clickonthe“Edit”iconorthe“Delete”icon.
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Edit Delete
New
Creating a New Notication or Alert
Person to Notify
Start typing a name into the box and the system will show all users with
a similar name, if you need to create a new user click “Add New”.
TypeofNotication
Allowsyoutochoosethenoticationdeliverymethod(EmailorSMS.)
NoticationText
Thisisauserdenedmessagethatwillbeemailedortextedtothe
recipient when the conditions have been met.
Sensor Conditions for Alert
This area is dependant upon what type of sensor is being used. For
example a temperature sensor will ask for a condition that when met will
trigger the alert, such as a temperature above 80°.
Notify Again After
Allowsyoutodenehowfrequentlyyouwanttobenotiedifthesensor
condition is still met or exceeded. For example, if the temperature is still
above80°Icanbenotiedevery10minutesuntilIhaveaddressedthe
issue.
NoticationisOn
Allowsyoutoturnoffanoticationtemporarily,withoutdeletingit.
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History and Chart Views
Clicking on the “History” or “Chart” tabs within the sensor data
window allows you to view the sensor data history as text or in a
graphical chart.
To change the date range of the viewable information, click on the
date range box at the top right of the sensor data window.
29 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
Exporting Data
Clicking on the “Export” tab within the sensor data window allows
youtoexportsensordatatoacommaseparatedvalue(.csv)le
or send the sensor data to an external web source.
Toexportsensordatatoacommaseparatedvalue(.csv)lefor
use in spreadsheet software such as Microsoft Excel®, click on
“Export Data” at the bottom of this window. The default value will
export data for the viewed sensor only, if you would like to include
data for all sensors in the viewed network, click the checkbox by
“Include Data from All Sensors”.
Note:Onlytherst5,000recordswithintheselecteddaterangewillbe
exported, you can adjust the date range to export more data if needed.
Exporting Data to an External Source
To send the sensor data to an external web source, click on “Con-
gureExternalSource”.
On this page you can select the “External Data Subscription Type”
which can be a Generic URL or an external service that is cur-
rently registered with the MonnitSphere System such as Sensing
Planet™. If you are using a registered external subscription ser-
viceenteryour“ExternalIdentier”and“ConnectionInformation”.
All available parameters are listed on the page.
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Sensor Maps
By clicking on “Sensor Maps” in the main navigation bar you can
access MonnitSphere’s Visual Sensor Mapping Tool. This tool
allows you to upload a graphic of your building or sensor area,
and visually place sensor tags on the graphical map to remind
you where sensors have been placed. The tool also allows for one
click access to current sensor readings and status.
To create a new sensor map, click on the “New” icon. In the pop-
up window, type a name for your map and then click “Choose
File” to browse your computer for the graphic you would like to
upload. Click “Create” to save the map to your list. Once your
map is created, you can add sensors from your sensor list to the
map by clicking on “Add to Map” by each sensor.
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Once the sensors have been added to the map they will disappear
from the sensor list and a sensor image will appear on the map.
You can move the sensor tags on the map by single click and
holding to drag. Right click on a sensor image for a context menu
to remove a sensor from the map.
Once the sensors have been placed where you like, you can view
a sensors status and last reading by mousing over the sensor
tag. Single clicking on a sensor image will open a pop-up window
showing it’s current readings and sensor history. You can close
thisviewbyclickingtheXintheupperrightcornerofthepop-up
window.
Reports
By clicking on “Reports” in the main navigation bar you can access
any standardized reports generated by the MonnitSphere software
system. To suggest a report idea email software@monnit.com with
a full description.
32 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
Error Reporting, Troubleshooting and Support
For technical support and troubleshooting tips please visit our support
library online at http://www.monnit.com/support/. If you are unable to
solve your issue using our online support, email Monnit support at
support@monnit.com with your contact information and a description
of the problem, and a support representative will call you within one
business day.
For error reporting, please email a full description of the error to
support@monnit.com.
Warranty Information
(a) Monnit warrants that Monnit-branded products will be free from defects in
materials and workmanship for a period of one (1) year from the date of delivery
withrespecttohardwareandwillmateriallyconformtotheirpublishedspecica-
tions for a period of one (1) year with respect to software. Monnit may resell sen-
sors manufactured by other entities and are subject to their individual warranties;
Monnit will not enhance or extend those warranties. Monnit does not warrant
that the software or any portion thereof is error free. Monnit will have no warranty
obligation with respect to Products subjected to abuse, misuse, negligence or
accident.IfanysoftwareorrmwareincorporatedinanyProductfailstoconform
tothewarrantysetforthinthisSection,Monnitshallprovideabugxorsoftware
patch correcting such non-conformance within a reasonable period after Monnit
receivesfromCustomer(i)noticeofsuchnon-conformance,and(ii)sufcient
information regarding such non-conformance so as to permit Monnit to create
suchbugxorsoftwarepatch.IfanyhardwarecomponentofanyProductfails
to conform to the warranty in this Section, Monnit shall, at its option, refund the
purchase price less any discounts, or repair or replace non-conforming Products
withconformingProductsorProductshavingsubstantiallyidenticalform,t,and
function and deliver the repaired or replacement Product to a carrier for land
shipment to customer within a reasonable period after Monnit receives from Cus-
tomer (i) notice of such non-conformance, and (ii) the non-conforming Product
provided; however, if, in its opinion, Monnit cannot repair or replace on com-
mercially reasonable terms it may choose to refund the purchase price. Repair
parts and replacement products may be reconditioned or new. All replacement
products and parts become the property of Monnit. Repaired or replacement
products shall be subject to the warranty, if any remains, originally applicable to
the product repaired or replaced. Customer must obtain from Monnit a Return
Material Authorization Number (RMA) prior to returning any Products to Monnit.
ProductsreturnedunderthisWarrantymustbeunmodied.
Customer may return all Products for repair or replacement due to defects in
originalmaterialsandworkmanshipifMonnitisnotiedwithinninety(90)daysof
customers receipt of the product. Monnit reserves the right to repair or replace
products at its own and complete discretion. Customer must obtain from Monnit
33 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
a Return Material Authorization Number (RMA) prior to returning any products to
Monnit.ProductsreturnedunderthisWarrantymustbeunmodiedandinoriginal
packaging. Monnit reserves the right to refuse warranty repairs or replacements
for any products that are damaged or not in original form. For products outside
the ninety-day warranty period repair services are available at Monnit at standard
labor rates for a period of one year from the Customers original date of receipt.
(b) As a condition to Monnit’s obligations under the immediately preceding para-
graphs, Customer shall return Products to be examined and replaced to Monnit’s
facilities, in shipping cartons which clearly display a valid RMA number provided
by Monnit. Customer acknowledges that replacement products may be repaired,
refurbished or tested and found to be complying. Customer shall bear the risk
of loss for such return shipment and shall bear all shipping costs. Monnit shall
deliver replacements for Products determined by Monnit to be properly returned,
shall bear the risk of loss and such costs of shipment of repaired products or
replacements, and shall credit Customer’s reasonable costs of shipping such
returned Products against future purchases.
(c) Monnit’s sole obligation under the warranty described or set forth here shall
be to repair or replace non-conforming products as set forth in the immediately
preceding paragraph, or to refund the documented purchase price for non-con-
forming Products to Customer. Monnit’s warranty obligations shall run solely to
Customer, and Monnit shall have no obligation to customers of Customer or other
users of the Products.
Limitation of Warranty and Remedies.
THE WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY APPLI-
CABLE TO PRODUCTS PURCHASED BY CUSTOMER. ALL OTHER WAR-
RANTIES,EXPRESSORIMPLIED,INCLUDINGBUTNOTLIMITEDTO
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULARPURPOSEAREEXPRESSLYDISCLAIMED.MONNIT’SLIABIITY
WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLI-
GENCEOROTHERWISESHALLNOTEXCEEDTHEPURCHASEPRICEPAID
BY CUSTOMER FOR THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL
MONNIT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAM-
AGES. THE PRICE STATED FOR THE PRODUCTS IS A CONSIDERATION IN
LIMITING MONNIT’S LIABILITY. NO ACTION, REGARDLESS OF FORM, ARIS-
ING OUT OF THIS AGREEMENT MAY BE BROUGHT BY CUSTOMER MORE
THAN ONE YEAR AFTER THE CAUSE OF ACTION HAS ACCRUED.
IN ADDITION TO THE WARRANTIES DISCLAIMED ABOVE, MONNIT SPECIFI-
CALLY DISCLAIMS ANY AND ALL LIABILITY AND WARRANTIES, IMPLIED OR
EXPRESSED,FORUSESREQUIRINGFAIL-SAFEPERFORMANCEINWHICH
FAILURE OF A PRODUCT COULD LEAD TO DEATH, SERIOUS PERSONAL
INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE SUCH AS,
BUT NOT LIMITED TO, LIFE SUPPORT OR MEDICAL DEVICES OR NUCLEAR
APPLICATIONS. PRODUCTS ARE NOT DESIGNED FOR AND SHOULD NOT
BE USED IN ANY OF THESE APPLICATIONS.
34 | M-UG01-3A | www.monnit.com | © 2011 Monnit Corp.
For additional information on Monnit Wireless
Sensors and Software, please visit us on the
web at www.monnit.com.
Monnit Corporation
7304 South Cottonwood
Suite #204
Midvale, Utah 84047
www.monnit.com
All trademarks are property of Monnit. ©2011 Monnit Corp. All Rights Reserved.
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