Motion Computing Cl920 Windows 7 Users Guide Tablet PC User’s

CL920 - Windows 7 - User’s Guide CL920_Win7_UG_en_US Free User Guide for Motion Tablet and eReader, Manual

2015-07-27

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CL920 Tablet PC
Model FWS-002
User’s Guide
© 2014 Motion Computing, Inc. All rights reserved.
This document contains information protected by
copyright. No part of this document may be
reproduced in any form without written consent from
Motion.
The information in this document is provided “as is”
and is subject to change without notice. Motion is not
liable for errors or omissions in this document.
Motion, Motion Computing, View Anywhere, and
SnapWorks are trademarks or registered trademarks of
Motion Computing, Inc. in the U.S.A. and other
countries.
Acrobat is a registered trademark of Adobe Systems
Incorporated.
Bluetooth is a registered trademark owned by the
Bluetooth SIG, Inc., U.S.A. and licensed to Motion
Computing, Inc.
Intel, Core, and vPro are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in
the United States and other countries.
Computrace is a registered trademark of Absolute
Software Corp.
WinMagic and SecureDoc are trademarks or
registered trademarks of WinMagic, Inc.
Realtek is a trademark of Realtek Semiconductor
Corporation.
Microsoft, Windows, and Windows Journal are
trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other
countries.
Qualcomm, Gobi, and Gobi 5000 are trademarks or
registered trademarks of Qualcomm Incorporated.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
HDMI, the HDMI logo, and High-Definition Multimedia
Interface are trademarks of HDMI Licensing LLC in the
United States and other countries.
AMI and AMI Aptio are trademarks of American
Megatrends, Inc.
End users may not loan, rent, lease, lend, or otherwise
transfer the CDs or DVDs provided for recovery
purposes to another user, except as permitted in the
End User License Agreement for such product.
This product incorporates copy protection technology
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patent numbers 5,315,448 and 6,836,549, and other
intellectual property rights. The use of Macrovision's
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The end user may access only one operating system
language version.
L'utilisateur final ne peut accéder qu'à une seule
version linguistique du système d'exploitation.
Der Endbenutzer darf nur auf eine Sprachversion des
Betriebssystems zugreifen.
De eindgebruiker heeft slechts toegang tot één
taalversie van het besturingssysteem.
L'utente finale può accedere a una sola lingua del
sistema operativo.
El usuario final sólo podrá acceder a una versión de
idioma del sistema operativo.
Loppukäyttäjä voi käyttää vain yhtä
käyttöjärjestelmän kieliversiota.
Användaren har endast tillgång till en språkversion av
operativsystemet.
Slutbrugeren har kun adgang til ét af
operativsystemets sprogversioner.
Sluttbruker kan aksessere kun én av
operativsystemets språkversjoner.
O utilizador final pode alcançar somente uma versão
de língua do sistema de exploração.
O usuário final pode acessar apenas uma versão de
idioma do sistema operacional.
Model FWS-002
PN 024-02-0507-A00
Contents iii
Contents
Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Optional features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Integrated Qualcomm® Gobi™ technology 4G LTE mobile broadband
with GNSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Integrated u-blox 7-based augmented GPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Motion® CL-Series SlateMate™ with Magnetic Stripe Reader
(MSR) and Barcode Scanner (BCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overview of the CL920. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Where to begin with your CL920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 1: Power up the tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 2: Connect to a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Step 3: Get familiar with your CL920 Tablet PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step 4: When you take a break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Optional setup tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Create a system image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Attach the pen tether. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Insert the digitizer pen battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect the tablet to a docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect the tablet to a display monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
For more information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 2 Using your CL920 . . . . . . . . . . . . . . . . . . . . . . . .19
Motion Computing applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Motion Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Accessing Motion tools from the Windows notification area . . . . . . . . . . . . . . . . . . . . . 21
Using touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing to one-tap open for touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring touch input mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the touch tuning option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adjusting touch settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjusting pen settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjusting Tablet PC settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Entering text and handwriting recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Opening and closing the input panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Docking or floating the input panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Entering numbers with numbers pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Contents iv
Entering special keys with the extended keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using handwriting recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the built-in microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connect an external monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the web camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the documentation camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Magnetic Stripe Reader (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the barcode scanner (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Supported barcode types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Barcode scanner tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Checking tablet battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Battery and power management tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Changing the power plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Changing how the power button functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using 4G LTE mobile broadband with GNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enabling 4G LTE Mobile Broadband with GNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Integrated u-blox 7-based augmented GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using WinMagic® SecureDoc™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using the SIM card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the SD card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Locating your serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Creating a system image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Restoring your system image from Windows Control Panel . . . . . . . . . . . . . . . . . . . 47
Restoring your system image if you can’t start Windows 7 . . . . . . . . . . . . . . . . . . . . 47
Restoring your system without a system image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Finding other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 3 Caring for your CL920. . . . . . . . . . . . . . . . . . . .48
General care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Caring for the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Caring for the pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Caring for the tablet battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Traveling with your CL920 Tablet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 4 Troubleshooting and FAQs. . . . . . . . . . . . . . .51
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Power issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Battery issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Display issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Touch or pen issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ports and connectors issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Network issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Audio issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Contents v
System issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Frequently asked questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Chapter 1 Getting Started 6
Getting Started 1
The Motion CL920 Tablet PC is a durable, lightweight, and enterprise-ready rugged tablet
that provides robust computing power and a variety of integrated features to increase
productivity and reduce downtime in your mobile workflow.
The CL920 Tablet PC includes these features:
•Intel® Bay Trail Pentium N3540 quad-core processor
•Windows® 7 Professional 64-bit
•MIL-STD-810G
•IP52 (Water-, dust- and splash-resistant)
•Corning® Gorilla® Glass 3 for increased display damage resistance
•Magnesium internal frame and SSD storage
•Intel HD Graphics
•New signature Motion dot-pattern design for a ruggedized, non-slip surface texture
•4 GB DDR3L onboard memory
•USB 3.0 and Micro-HDMI ports and SD card slot
•Integrated 5.0 MP documentation camera and 1.3 MP web camera
•Dual input—digitizer pen and 10-point capacitive multi-touch
•10.1” Wide HD (LED BL, 1366x768) Dual Bonded Display
•Screen Rotation: 0°, 90°, 180°, 270°
•Integrated 802.11a/g/n/ac Wi-Fi® and Bluetooth® 4.0
•Optional integrated Qualcomm® Gobi™ technology 4G LTE Mobile Broadband with
GNSS or optional integrated u-blox 7-based augmented GPS
•WinMagic® SecureDoc™ hard drive encryption software
•Trusted Platform Module (TPM) 1.2 for hardware-based security and optional Absolute
Computrace®, which allows you to identify your Tablet PC in the case of loss or theft.
Chapter 1 Getting Started Optional features 7
Optional features
This section describes the optional features available when you purchase your CL920.
Integrated Qualcomm® Gobi™ technology 4G LTE mobile
broadband with GNSS
You can purchase an CL920 Tablet PC with an optional integrated 4G LTE mobile broadband
with Global Navigation Satellite System (GNSS) module that enables you to connect to a
variety of mobile broadband networks for sending and receiving data wirelessly. You can
typically use mobile broadband anywhere you can use your mobile phone. Mobile
Broadband is based on cellular network technology, so you can use it in more places than
other local area wireless technologies.
The GNSS receiver uses GPS satellites and GLONASS satellites to determine the current
location, altitude, heading, and horizontal velocity of the CL920. You don’t need a network
connection or an account with a mobile broadband network carrier to use the GNSS
receiver. You can use it with your preferred mapping applications to find your current and
desired locations.
NOTE: The GNSS module is not available on systems equipped with optional integrated
augmented GPS.
For information on setting up mobile broadband, see Using 4G LTE mobile broadband with
GNSS on page 41.
Integrated u-blox 7-based augmented GPS
You can purchase a CL920 Tablet PC with an optional embedded discrete Global Positioning
System (GPS) module that supports the Wide Area Augmentation System (WAAS) for
improved accuracy in the United States; European Geostationary Navigation Overlay
Service (EGNOS) for improved accuracy in Europe; and Multi-functional Satellite
Augmentation System (MSAS) for improved accuracy in Japan. The proper Augmentation
system will be detected based on your location. No special selection is required. The
augmentation feature uses signals from geostationary satellites to improve on the reliability
and accuracy of the signals from the GPS satellites. You can use it with your preferred
mapping applications to find your current and desired locations.
NOTE:This option not available on systems equipped with optional integrated 4G LTE mobile
broadband with GNSS.
Chapter 1 Getting Started Optional features 8
Security
Your CL920 includes several features that you can use to enhance the security of your data
and serve as the foundation for complementary security technologies. The core security
features include password-protected BIOS, networking control, optional Computrace®
Complete tracking software, WinMagic® SecureDoc™ hard drive encryption software, and
TCG Trusted Platform Module (TPM) 1.2.
WinMagic® SecureDoc™
WinMagic SecureDoc is an application that you can use to encrypt your hard drive. This
application is included with your CL920 Tablet PC and must be enabled to activate. For
additional information, Using WinMagic® SecureDoc™ on page 43.
TPM
With the built-in TPM 1.2, you can create and manage digital certificates, user and device
authentication, full disk data encryption, and restricted network access. These features are
most commonly used by enterprises and enabled by the system administrator. To
download and install TPM, go to http://www.motioncomputing.com/us/support/
downloads, select your Tablet PC model and operating system, and then tap Show Results.
Scroll down to the Trusted Platform Module (TPM) Software section and select the
download link.
Absolute Computrace®
The CL920 Tablet PC can be purchased with the optional Absolute Computrace®, which
offers enhanced data protection, improved IT asset management, and managed computer
theft recovery. With Computrace, organizations can track, manage, and secure their entire
computer fleet—including remote and mobile devices—on or off the network.
Chapter 1 Getting Started Optional features 9
Motion® CL-Series SlateMate™ with Magnetic Stripe Reader
(MSR) and Barcode Scanner (BCS)
You can purchase an optional CL-Series SlateMate™ with Magnetic Stripe Reader (MSR) and
Barcode Scanner (BCS). The CL-Series SlateMate™ is the first in a family of integrated
expansion modules designed to provide additional functionality. You can view additional
information about the CL-Series SlateMate here: http://www.motioncomputing.com/us/
products/rugged-tablets/cl920#accessories.
Magnetic
Stripe Reader (MSR)
Barcode
Scanner (BCS)
Button
Status light
Chapter 1 Getting Started Overview of the CL920 10
Overview of the CL920
The following photos illustrate the features available on the CL920 Tablet PC.
Front
Speaker Listen to audio warnings, music, and other multimedia applications.
Web camera Interact with people online, stream video, or capture color images with
a 1.3MP web camera.
Web camera light Indicates that the web or documentation camera is active.
Microphones Use voice commands, record audio, and dictate notes with the two
dual-array microphones with built-in noise cancellation.
Volume buttons Adjust the volume up or down.
Microphones
Speaker Web camera
Web camera light
Windows button Touchscreen display
Battery charge
indicator lights
Volume
buttons
Ambient light sensor
Chapter 1 Getting Started Overview of the CL920 11
Back
Battery charge
indicator lights
Monitor battery status. When running on battery, the LED lights on the
front show the current level of battery charge when the battery gauge
button on the left side of the tablet is pressed.
Ambient light sensor Measures the light in your environment and can automatically adjust
the brightness of the display.
Windows button Opens the Windows Start menu.
Touchscreen display Use your finger or pen to access all the functions of the CL920 on the
10.1” HD display.
Documentation camera 5MP auto-focus camera that takes photos you can save
in a wide variety of graphic file formats.
Note: image capture resolution is limited to 3MP.
Dock connector Connect the CL920 to a CL-Series docking station.
Documentation camera
Dock connector
Chapter 1 Getting Started Overview of the CL920 12
Right side
Left side
Pen bay Store the pen when not in use.
Pen bay release
button
Press to open the pen bay.
Pen tether anchor Loop a pen tether through this attach point to keep your pen with
the tablet.
Power button Press to turn the tablet on and to put the CL920 Tablet PC to sleep.
Fan vent Provides ventilation for the internal cooling system.
Security button Press to lock and unlock the CL920. Equivalent to pressing Ctrl+Alt+Delete on a
keyboard.
Battery gauge button Check remaining battery power. Press the button to view battery gauge LED
lights on the front; the number of lights indicates the current level of battery
charge. See Checking tablet battery power on page 38.
SIM card slot Holds one mini (2FF) SIM card, required for use with the mobile broadband
option, and provided by your cellular network carrier.
Micro-HDMI port Connect digital audio/video devices such as an external display monitor. The
Micro-HDMI (Type D) supports up to 1080p @ 60Hz.
Pen tether
attach point
Pen bay
release button
Pen bay
Chapter 1 Getting Started Overview of the CL920 13
Pen
The CL920 Tablet PC supports 10-point capacitive multi-touch with your fingers as well as
input with a CL-Series digitizer pen. You may find the pen handy when you want to write a
quick email or take notes. The pen is particularly effective for precise data entry and
navigation.
The CL-Series digitizer pen includes a pressure-sensitive tip and a function button. The pen
comes with an AAAA battery and pen tether.
You can purchase additional pens from the Motion Computing Accessories page. For more
information on using the pen, see Adjusting pen settings on page 25.
SDHC card slot Secure Digital (SD) memory card slot
Audio in/out jack Supports external stereo speakers, a stereo headset, or a stereo headset with
microphone using a standard TRS or TRRS 3.5mm plug.
USB 3.0 port Connect a USB device such as a mouse, digital camera, printer, or external storage
device.
Power adapter port Connect the power adapter.
Tip
Function button
Battery compartment
Chapter 1 Getting Started Where to begin with your CL920 14
Where to begin with your CL920
This section includes some steps you can follow to power up and get familiar with your
CL920 Tablet PC.
Step 1: Power up the tablet
1. Plug the power cord into an outlet.
2. Pull out the port door located at the bottom of the left side of the CL920 to expose the
power adapter port and plug the AC adapter into the power adapter port.
•The battery charging indicator on the left side of the CL920 turns amber to indicate
that the battery is charging.
•Keep the tablet on AC power until the battery is fully charged (the battery charging
indicator turns green). You don’t have to wait until the tablet is fully charged to turn it
on.
3. Press and release the power button located on the top of the left side of the CL920.
4. Follow the on-screen instructions to set up your user account and activate Windows 7.
Step 2: Connect to a wireless network
The CL920 includes built-in Wi-Fi and Bluetooth. Your Tablet PC may also be equipped with
mobile broadband. To set up available wireless networks, follow these steps:
Step 1. Enable Wireless from Motion Dashboard
1. From the taskbar, tap the Dashboard icon.
2. Tap Wireless.
3. Enable the desired available wireless networks:
•Bluetooth Internal Wireless
•802.11 Internal Wireless
•Mobile Broadband with GPS
Power adapter port door
Chapter 1 Getting Started Where to begin with your CL920 15
NOTE:If mobile broadband isn’t listed, your CL920 isn’t equipped with a mobile broadband
module.
Step 2. Set up Bluetooth
Your CL920 has a built-in Bluetooth adapter to connect to other Bluetooth-enabled devices.
To add a Bluetooth device:
1. From the Windows notification area, tap the Bluetooth icon and select Add a Device.
2. Make sure the Bluetooth device is discoverable according to the device manufacturer’s
instructions. When a Bluetooth device is discoverable, it’s visible to other Bluetooth
devices within range.
3. Select the desired Bluetooth device from the list of devices.
4. Follow the on-screen instructions.
Step 3. Set up Wi-Fi
1. From the Windows notification area, tap the wireless network icon .
2. Select a wireless network from the list of available networks.
Step 4. Set up Mobile Broadband with GPS (optional)
If you purchased your CL920 with the optional mobile broadband module, you can connect
to high-speed cellular networks worldwide. With the mobile broadband module and a data
plan from one of several cellular network providers, you have full Internet access.
NOTE:Before you can connect to a mobile broadband network, you must have an active account
with a cellular network provider and obtain a SIM card for mobile broadband access.
To set up mobile broadband:
1. Start Skylight. From the Start menu, select All Programs > Sierra Wireless > Skylight >
Skylight.
2. Tap the connect button to connect to your wireless networks.
NOTE:If you purchased your CL920 with the optional mobile broadband with GPS module or the
optional discrete GPS module, your tablet has GPS capabilities. You can use GPS with your
preferred mapping application to find your current and destination locations. Please see
Using 4G LTE mobile broadband with GNSS on page 41 for additional information.
Step 3: Get familiar with your CL920 Tablet PC
Once you’ve set up your CL920, take a few minutes to get familiar with your tablet PC.
•Use Motion Dashboard to customize your tablet to fit your work style. See Using Motion
Dashboard on page 20.
•Open the writing pad and provide handwriting samples to improve handwriting
recognition. See Entering text and handwriting recognition on page 26.
•Take photos or use the web camera. See Using the cameras on page 30.
Chapter 1 Getting Started Optional setup tasks 16
Step 4: When you take a break
When you leave your Tablet PC for a while, you can lock it to prevent unauthorized access
by pressing the security button and then by tapping Lock this computer on the following
screen. You can configure the Power button to shut down your Tablet PC or to put it in Sleep
or Hibernate mode to save power when you press the Power button. For more information
on power options, see Changing the power plan on page 40.
NOTE:The power button blinks when the tablet is in Sleep mode.
Lock and unlock the Tablet PC
To lock the Tablet PC, either:
•Press the security button on the left side of the tablet.
OR
•If a keyboard is attached, press Ctrl+Alt+Delete.
To unlock the tablet:
•Press the security button or Ctrl+Alt+Delete again.
Sleep mode
Place your tablet in Sleep mode when you go away for a short period of time. Push the
power button to put your Tablet PC to sleep. Sleep mode conserves battery power while
you’re away and when you return, your desktop is the same as you left it. To wake up the
tablet from Sleep mode, press the power button again.
Optional setup tasks
This section provides information about some other tasks you may want to perform when
you’re getting started with your CL920.
Create a system image
Once you’ve set up your CL920, including installing your applications, create a system
image on an external USB drive. This is a safety measure if you encounter any issues with
your Windows 7 installation. For more information, see Backing up your system on page 46.
A system image is an exact copy of a drive and includes Windows 7, your system settings,
programs, and files. For more information, see Creating a system image on page 46.
Chapter 1 Getting Started Optional setup tasks 17
Attach the pen tether
The CL920 digitizer pen includes a tether so that you can attach the pen to your tablet to
help prevent misplacing it.
To attach the pen tether:
1. Slip one end of the tether through the hole at the end of the pen, then pull the pen
through the loop until it is tight.
2. Slip the other end of the tether through the attach point on the CL920, then pull the pen
through the loop until it is tight.
You can purchase additional pen tethers from the Motion Computing Accessories page.
Insert the digitizer pen battery
The digitizer pen is included with your CL920 and comes in a separate package along with
an AAAA battery and pen tether.
To insert the pen battery:
1. Unscrew the pen cap located at the top of the digitizer pen.
2. With the plus side of the battery toward the pen tip, insert the battery in the cavity of the
digitizer pen.
3. Screw the digitizer pen cap in place.
Connect the tablet to a docking station
The CL-Series docking station for the CL920 is a separate accessory that you can purchase
from the Motion Computing Accessories page.
The docking station includes:
•Three USB ports to connect a keyboard, mouse, or other USB devices
•An Ethernet port to connect to a local network
•A pen holder with a pen tether attach point
Connect the tablet to a display monitor
You can connect an external monitor to the CL920 Tablet PC using the Micro-HDMI port
(located on the left side of the tablet) with an appropriate connector, such as a DVI-HDMI
adapter.
Chapter 1 Getting Started For more information 18
For more information
This User’s Guide describes the full set of CL920 features and provides instructions for
common tasks you’ll perform. The other chapters in this User’s Guide include the following
information:
•Using your CL920—Provides instructions for basic CL920 tasks including how to
customize your tablet to fit the way you work using Motion Dashboard, how to use the
cameras, how to set up speech recognition, and more.
•Caring for your CL920—Provides suggestions for the care and maintenance of your
Tablet PC.
•Troubleshooting and FAQs—Provides answers for common issues you may encounter
as you begin to use your CL920.
The Getting Started document located on the CL920’s desktop provides a number of tips to
help you start using the tablet quickly.
NOTE:If you don’t have access to a particular feature or setting on your Tablet PC, contact your
system administrator for additional information.
You’ll find other useful information on our website:
• Motion Computing Support
• Free online training videos
• Knowledge Base
•Motion Computing Accessories
• Motion Computing Store
NOTE:This User’s Guide is available in French, German, Spanish and Portuguese on our website.
Chapter 1 Getting Started For more information 19
Chapter 2 Using your CL920 19
Using your CL920 2
This chapter provides information about performing the following tasks:
•Using Motion Dashboard on page 20
•Using touch on page 22
•Entering text and handwriting recognition on page 26
•Using the built-in microphones on page 29
•Connect an external monitor on page 30
•Using the cameras on page 30
•Using the Magnetic Stripe Reader (optional) on page 36
•Using the barcode scanner (optional) on page 36
•Using the battery on page 38
•Using 4G LTE mobile broadband with GNSS on page 41
•Using Integrated u-blox 7-based augmented GPS on page 42
•Using Bluetooth on page 42
•Using WinMagic® SecureDoc™ on page 43
•Using the SIM card reader on page 44
•Using the SD card reader on page 45
•Locating your serial number on page 45
•Backing up your system on page 46
•Restoring your system on page 46
•Finding other software on page 48
Chapter 2 Using your CL920 Motion Computing applications 20
Motion Computing applications
Your CL920 includes some Motion Computing applications that will help you configure
your Tablet PC to fit your needs, manage common Windows® settings, and access resources
for additional information.
Using Motion Dashboard
Motion Dashboard provides a convenient way to change common tablet-related settings.
To open Motion Dashboard:
•From the taskbar, tap the Motion Dashboard icon .
Motion Dashboard is organized into categories, which are listed on the left of the
Dashboard. Tap a category to display its settings.
Motion Dashboard Motion application for changing tablet settings. See
Using Motion Dashboard on page 20.
Motion Getting
Started
Document that contains tips for starting out with the
CL920 Tablet PC.
SnapWorks™ by
Motion®
Application that enables you to shoot, save, edit, email,
print, and copy your photos. See SnapWorks™ by Motion
on page 31.
Chapter 2 Using your CL920 Accessing Motion tools from the Windows notification area 21
NOTE:This is a partial list of tasks that you can perform with Motion Dashboard.
Some of these tasks are described in this chapter; all tasks are described in
Motion Dashboard by tapping the help icon .
Accessing Motion tools from the Windows notification
area
You can access common Motion tools from the Windows notification area.
NOTE:Initially, the Motion icons do not appear in the Windows notification area. Tap the arrow to
view more icons. Tap Customize to enable the icons to appear.
Dashboard Category Task
Display • Rotate the display orientation
• Adjust the brightness of the display
• Set advanced graphic properties
• Set up an external display
•Dim the display automatically
Audio • Adjust speaker and microphone volume
• Adjust advanced audio settings
• Suppress background noise
•Balance speakers
Pen & Tablet • Configure touch to use touch only, pen only, or both
simultaneously
• Adjust touch to left-handed setting
• Adjust sensitivity to flicks and gestures
• Use the pen function button for erasing digital ink instead
of performing the right-click action
• Personalize your handwriting so that it can be recognized
more accurately
Wireless • Enable and disable Wi-Fi, Bluetooth, and mobile
broadband
• Choose to have wireless disabled on Startup (it is enabled
by default)
•Adjust Wi-Fi, Bluetooth, and mobile broadband properties
Power • Select a power plan
• Change what the power button does when pressed: sleep,
hibernate, or shut down
Chapter 2 Using your CL920 Using touch 22
Tap the Motion icon to display:
•Battery Health—Shows the current battery charge level
•Motion Dashboard—Opens the Motion Dashboard
•Options—Lists options you can set:
–Show Hard Drive Activity—When selected, the Motion icon blinks when there is
hard drive activity.
–Automatic Display Rotation—When selected, the CL920 automatically changes the
viewing orientation (landscape to portrait or vice versa) when the tablet is physically
rotated.
Using touch
The CL920 Tablet PC supports 10-point capacitive multi-touch with your fingers as well as
input with a CL-Series digitizer pen. You may find the pen handy when you want to write a
quick email or take notes. The pen is particularly effective for precise data entry and
navigation.
Here are some ways to perform tasks on a touchscreen:
•Tap—Select something.
•Press and hold—Open a menu of options. This is equivalent to right-clicking a mouse to
display a shortcut (right-click) menu.
Note: Press and hold your finger until a circle appears then lift your finger to display the
menu.
•Double-tap—Perform a double-click action.
•Tap and drag—Drag and drop.
•Pinch fingers together—Zoom in.
•Spread fingers apart—Zoom out.
•Flick—Scroll through a list or move quickly.
•Press and hold the pen’s function button (equivalent to a right-click on a mouse)—
Open a shortcut (right-click) menu.
NOTE:If the tablet does not respond when you tap with your finger, try using more of your
fingertip. Unlike other types of touchscreens, the CL920 capacitive touchscreen does not
respond to other input. For example, you can’t tap it with another object such as a credit
card or when wearing gloves.
Chapter 2 Using your CL920 Using touch 23
Changing to one-tap open for touch
You may want to change how you use touch to select and open items. By default, Windows
folders are set up so that you tap once to select an item and double-tap to open it. You can
change the behavior to point to select an item and open an item with one tap instead of
two.
To change folder options:
1. From the Windows Control Panel, tap Appearance and Personalization, Folder
Options, then tap Specify single- or double-click to open.
2. Under Click items as follows, tap Single-click to open an item (point to select).
For more information, open Windows Help and search for “folder options.”
Configuring touch input mode
You can customize touch input by setting the input mode. You can use:
•Your finger only; no pen input is detected.
•The pen only; no finger input is detected.
•Both your finger and a pen.
•Switch between touch and pen input, in which case you double-tap to switch to touch
input. This is useful to prevent the tablet from responding to unintentional touch input.
To configure touch settings:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Touch Settings.
4. In the Digitizer Options tab in the Input Mode section, tap the desired mode.
NOTE:When you tap Pen & Tablet Touch Settings, it opens a panel titled N-trig DuoSense®
Digitizer Settings. N-trig makes the CL920 digitizer pen and the digitizer software that
detects your finger or pen input and converts it to digital input.
Using the touch tuning option
If you find that the touchscreen doesn’t respond as you expect, or if the tablet starts to
respond to unintentional touch input, you can fine-tune touch by resetting the touch
system to its optimal state by selecting the touch tuning option from Pen & Tablet.
To use the touch tuning option:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Touch Settings.
Chapter 2 Using your CL920 Using touch 24
4. In the Digitizer Options tab in the Touch Tuning section, tap Start and wait for the
program to complete.
NOTE:Don’t touch the screen during the tuning process.
Adjusting touch settings
You can adjust how your finger movements are interpreted. For example, you can:
•Adjust how quickly the tablet responds when you double-tap your finger.
•Adjust how quickly the tablet responds when you press and hold your finger.
•Show the touch pointer when interacting with items on the screen.
•Change the touch pointer location, which can be helpful if you’re left-handed.
• Enable or disable multi-touch gestures and inkings.
•Change the location of menus to appear to the right of your hand, which is helpful if
you’re left-handed.
To change touch settings:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Pen & Input Devices.
4. Tap the Touch tab.
5. To enable Touch, tap Use your finger as an input device.
6. To enable multi-touch gestures, tap Enable multi-touch gestures and inking.
7. To adjust the double-tap action, under Touch action, tap Double-tap then tap
Settings. Move the slider to make your adjustments.
8. To adjust the Press and hold action, under Touch action, tap Press and hold then tap
Settings. Move the slider to make your adjustments.
9. To display the touch pointer on the screen, tap Show the touch pointer.
10.To change what the touch pointer looks like or where it’s positioned, tap Advanced
Options.
To change the location of menus for left-handed users:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Tablet PC Settings.
4. Tap the Other tab and tap Left-Handed.
Chapter 2 Using your CL920 Using touch 25
Adjusting pen settings
If the pen doesn’t respond as accurately as you would like, you can make adjustments. For
example, you can:
•Use the button on the pen to perform the right-click action or act as an eraser.
•Adjust how quickly the tablet responds when you double-tap the pen.
•Adjust how quickly the tablet responds when you press and hold the pen button.
Important: The CL920 Tablet PC responds only to the CL-Series pen that comes with the
tablet. Do not use traditional pens or other pointing devices with the CL920.
To change pen settings:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Pen & Input Devices.
4. Tap the Pen Options tab.
5. To adjust the speed and spacial tolerance of the Double-tap action, under Pen action,
tap Double-tap then tap Settings. Move the slider to make your adjustments.
6. To adjust the speed and duration of the Press and hold action, under Pen action, tap
Press and hold then tap Settings. Move the slider to make your adjustments.
7. To enable the function button on the pen, tap Use the pen button as a right-click
equivalent.
NOTE:Pen & Input Devices contains the Use the top of the pen to erase ink option, which does
not apply to the CL-Series digitizer pen. Instead, you can set the pen’s function button to act
as an eraser.
To use the pen function button as an eraser:
1. Tap Pen & Tablet.
2. Tap Touch Settings.
3. Tap the Pen tab.
4. Under Pen button, tap Eraser.
Adjusting Tablet PC settings
From Tablet PC Settings, you can change from right-handed to left-handed use.
To change hand orientation:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Tablet PC Settings.
4. Tap the Other tab and make your desired change.
Chapter 2 Using your CL920 Entering text and handwriting recognition 26
The Tablet PC Settings Display tab has a Calibrate option. This does not apply to the
CL920. Instead, if touch input does not behave as expected, you can tune touch as
described in Using the touch tuning option on page 23.
The Configure your pen and touch displays option on the Tablet PC Settings Display
tab is useful for assigning touch to the appropriate display when one or more displays are
connected to the tablet. By default, Windows 7 assumes that an external display is for touch
input. To change this, run Setup from Tablet PC Settings to assign touch to your tablet
display.
NOTE:A keyboard must be connected to the tablet to perform this procedure.
To assign touch to the desired display:
1. Open Motion Dashboard.
2. Tap Pen & Tablet.
3. Tap Tablet PC Settings.
4. Tap the Display tab.
5. Tap Setup next to “Configure your pen and touch displays.”
6. Tap Touch Input.
7. Press the Enter key until you see the instructions appear on the display that you want to
use for touch input.
8. Follow the on-screen instructions.
9. Press Esc to end the process.
Entering text and handwriting recognition
You can enter text either by writing on a virtual note pad (called the writing pad) or by
tapping characters on the on-screen keyboard.
writing pad icon keyboard icon video demonstrations of writing tips
writing pad
Chapter 2 Using your CL920 Entering text and handwriting recognition 27
TIP:Tap the icons at the top of the input panel to view videos on making editing gestures. To
hide the video tips, tap the icon on the right.
By tapping the keyboard icon at the top of the pad, the input panel opens to the on-screen
keyboard.
Here’s the input panel open to the on-screen keyboard. Tap the Tools menu for more input
panel options and for viewing Help Topics.
TIP:Resize the keyboard panel by dragging the handle at the bottom right of the keyboard.
Also, you can use the Ctrl, Alt, Fn, Del and Bksp keys as you do on a normal keyboard.
Opening and closing the input panel
The tablet PC input panel often opens automatically when you tap in a text field. You can
also tap the tab located on the left side of the screen to expand the input panel.
To open the input panel, either:
•Tap at the place you want to enter text, such as in a text box. Then tap the input panel
icon .
•Tap the input panel tab on the left edge of the screen .
To close the input panel
•Tap the close button at the top right. The input panel slides back to the edge of
the screen.
Docking or floating the input panel
By default, the input panel is floating and you can move it anywhere on the screen by
placing your finger or pen on the title bar and dragging it.
If you prefer, you can dock the input panel so that when it is open, it always appears at the
same location, either at the top or bottom of the screen.
help
tools
Chapter 2 Using your CL920 Entering text and handwriting recognition 28
To dock or undock the input panel:
1. At the top of the input panel, tap Tools.
2. Select Docking.
3. Select either Dock at the top of the screen, Dock at the bottom of the screen, or
Float.
TIP:If you're left-handed, you can move the input panel to the right edge of the screen to make
it easier to use.
Entering numbers with numbers pad
If you find yourself typing a lot of numbers, use the numbers pad.
To open the numbers pad:
•Tap the Num key at the bottom of the writing pad.
Entering special keys with the extended keyboard
You can enter special keys using the on-screen expanded keyboard. Special keys include:
•Home, End, and Insert keys
•PgUp and PgDn keys
•PrtScn key
•Pause key
•ScrLck key
To open the expanded keyboard:
•Tap the Tools key at the top of the input panel and choose Show Expanded Keyboard.
tools special keys
Chapter 2 Using your CL920 Using the built-in microphones 29
Using handwriting recognition
Handwriting recognition is enabled by default. The more you write, the quicker your
handwriting is recognized because the tablet has an automatic learning tool that collects
data about the words you use and how you write them. This data is stored under your user
profile.
You can use Windows Handwriting Personalization to build your handwriting recognition
profile, which will increase the tablet’s ability to recognize your handwriting. You supply
handwriting samples to target specific handwriting recognition errors and to teach the
recognizer your handwriting style.
To use handwriting personalization:
1. Tap the Windows Start button.
2. In the search box, type personalize handwriting recognition.
3. In the list of results, tap Personalize handwriting recognition.
4. Tap Target specific recognition errors to correct recognition errors for specific
characters or words that are being identified incorrectly.
5. Tap Teach the recognizer your handwriting style to train the tablet to recognize your
general handwriting style.
TIP:If you inherit your CL920 from another user, you can reset automatic learning.
To reset handwriting automatic learning:
1. Tap the Windows Start button.
2. In the search box, type personalize handwriting recognition.
3. In the list of results, tap Personalize handwriting recognition.
4. Tap Change automatic learning settings.
5. Select Don’t use automatic learning, and delete any previously collected data.
Using the built-in microphones
You can use the built-in array microphones to record audio, dictate notes, and use voice
commands. The two microphones are used at the same time to optimize sound detection
for speech recognition and voice recording.
Chapter 2 Using your CL920 Connect an external monitor 30
Connect an external monitor
You can connect an external display monitor to the Micro-HDMI (Type D) port on the left
side of the CL920. It supports resolutions of up to 1080p @ 60Hz. Additionally, the CL-Series
Docking Station includes a VGA port that you can use to connect an external monitor. The
CL-Series Docking Station is sold separately.
TIP:You may need to install software and drivers for the monitor. See the manufacturer’s
documentation for more information.
Using the cameras
Your CL920 includes both web and documentation cameras.
Using the web camera
Your CL920 has a 1.3MP web camera that supports color images and streaming video. The
web camera is located on the front of the Tablet PC in the top center area.
If you’d like to use Skype™ with your web camera, you can access it by opening the Start
menu and selecting All Programs > Skype > Skype.
To start the web camera:
Follow the on-screen instructions for using the web camera software of your choice.
Using the documentation camera
Your CL920 is equipped with an integrated 5MP auto-focus camera (image capture is
limited to 3MP). You can use the camera to take pictures and save them on the Tablet PC.
The camera lens is on the back of the unit.
Chapter 2 Using your CL920 Using the cameras 31
SnapWorks™ by Motion
The CL920 includes an application called SnapWorks that enables you to shoot, save, edit,
email, print, and copy your photos.
Taking a photo with SnapWorks
1. Tap the camera icon on the Windows taskbar to activate Motion SnapWorks.
2. Hold the camera steady and point the lens at the object.
3. Press the SnapWorks camera icon to take the picture.
The SnapWorks camera screen is displayed.
Documentation camera
Chapter 2 Using your CL920 Using the cameras 32
4. Point your camera at the subject you want to photograph.
You can use the grid and center circle to help you line up your subject(s).
5. Tap the camera icon on the right side of the screen to take a picture.
To zoom in or out on your subject, use the zoom adjustment slider on the left side of
the screen.
6. Your photo is saved and stored in the image storage location specified in the SnapWorks
settings. By default, this is the C:\Users\[your username]\Pictures directory.
7. If you want to take a photo with the web camera, tap the Flip icon in the upper
right-hand corner of the screen.
After you take your photo, you can tap the Flip icon again to return to the
documentation camera viewfinder.
8. To activate the flash, press the flash icon once if you want to use the flash for taking
all photos. Press the flash icon twice to initiate auto flash mode, which activates the flash
only when required by the ambient lighting conditions.
Configuring SnapWorks settings
1. Tap the Settings icon in the upper left-hand corner of the screen.
The SnapWorks configuration screen is displayed.
Chapter 2 Using your CL920 Using the cameras 33
TIP:Tap the Left Arrow icon to return to the previous screen. Tap the Close icon to
exit SnapWorks.
SnapWorks help
Tap the Help icon to open the Key screen where you can view all SnapWorks icon
descriptions.
Setting Description
Camera Resolution Change the resolution of your photos.
(Note: These resolution values apply to the documentation
camera only.)
Image Storage Specify the location where your photos are stored.
Default Saved
Image Type
Use to select the image format you want to use for your
photos.
GPS Stamp Visible Tap On to include a GPS location stamp on your photo. You
can see the GPS stamp when you annotate (edit) your photo.
Time Stamp Visible Tap On to include a time stamp on your photo. The time
stamp will be visible when you annotate (edit) your photo.
Language Select your preferred language for the SnapWorks interface.
Chapter 2 Using your CL920 Using the cameras 34
Editing a photo in SnapWorks
1. Tap the Gallery icon in the upper left-hand corner of the screen to open the
directory where your photos are stored.
You’ll see the most recent photos you have taken.
2. Double-tap the photo you want to edit.
The photo opens and you’ll see two icons at the bottom left-hand corner of the screen
that you can tap to open the SnapWorks photo editing tools.
3. Tap the Adjust Image icon to access editing tools to rotate, crop, or create a mirror
image of your photo.
You can also make contrast and brightness adjustments to your photo in this screen.
4. Tap the Annotate Image icon to access editing tools for adding text, handwriting,
brush strokes, or highlighting part of your photo.
This screen also includes tools for drawing squares, circles, or arrows on your photo as
well as a color palette that enables you to change the color of your annotations.
5. When you’re finished editing your photo, tap the Camera icon in the upper left-
hand corner of the screen to return to the camera screen.
Chapter 2 Using your CL920 Using the cameras 35
Sending, printing, and copying your photos
1. To send your photo via email, tap the Gallery icon in the upper left-hand corner of
the screen to open the directory where your photos are stored.
2. Tap your photo once to select it, then tap the Send icon .
You’ll see a pop-up window that tells you to choose a method to send your image.
3. Tap the Email icon to send your photo as an email attachment.
4. Select the resolution of the image you want to email in the following pop-up window.
Your default email program opens and the photo you selected is attached.
5. Tap the Printer icon to send your photo to a printer.
6. Select the resolution of the image you want to print in the following pop-up window.
The photo you selected is sent to the printer.
7. Tap the Copy icon to copy your photo to the clipboard.
8. Select the resolution of the image you want to copy in the following pop-up window.
The photo you selected has been copied to the clipboard and you can paste it into the
application of your choice.
Documentation camera tips
•Hold the camera steady and give it a few seconds to focus.
•If your pen is tethered, ensure that the tether is not in front of the camera lens.
•Make sure you have adequate lighting to take your photo.
Chapter 2 Using your CL920 Using the Magnetic Stripe Reader (optional) 36
Using the Magnetic Stripe Reader (optional)
If you purchased a CL-Series SlateMate™ with Magnetic Stripe Reader (MSR) and Barcode
Scanner (BCS), you can use the MSR to read any card that has a magnetic stripe on the back,
such as a credit or debit card.
The following table illustrates the MSR status light conditions.
To use the magnetic stripe reader:
1. Hold the CL920 steady.
2. With the magnetic stripe facing downward, you can either swipe the card from top to
bottom or from bottom to top. The green light flashes when the swipe is successful.
Using the barcode scanner (optional)
The barcode scanner included with the optional CL-Series SlateMate™ supports several
different types of barcodes—a minimum set of barcodes is enabled by at the factory.
Status light
Chapter 2 Using your CL920 Using the barcode scanner (optional) 37
Supported barcode types
The CL920 barcode scanner supports the following barcode types by default:
Other barcode types can be enabled by using the EasySet application. To download and
install EasySet, go to Software Downloads, select your Tablet PC model and operating
system, and then tap Show Results. Scroll down to the EasySet application section and
select the download link.
To use the barcode scanner:
1. Open your barcode application and place the cursor in the appropriate field.
2. Hold the tablet steady with the barcode scanner lens in front of you.
3. Aim the barcode scanner lens at the barcode.
4. Press and release the barcode scanner button located on the front of the barcode
scanner. Ensure that the scan beam covers the entire barcode.
If the scan was successful, you’ll hear a beep and the data appears in the application.
•Code 39 •Interleaved 2 of 5
• Code 128/GS1-128 • Micro PDF417
•EAN/UPC - UPC-A •QR Code
•EAN/UPC - UPC-E
Chapter 2 Using your CL920 Using the battery 38
Barcode scanner tips
•You will typically get the best scans if the lens is six to seven inches from the barcode.
•If you are having trouble scanning a barcode, use two hands to steady the tablet while
you scan.
Using the battery
The CL920 is equipped with a built-in lithium-ion battery that is charged automatically
when the tablet is connected to an outlet. Under normal conditions, you can run the tablet
on battery power for up to seven hours.
NOTE:If you ever need to replace the battery, contact your Motion Computing authorized service
provider. Only authorized service providers can replace the battery.
Checking tablet battery power
You can check the remaining battery power several ways:
•When the tablet is plugged into an outlet, the battery gauge button shows whether the
battery is fully charged (green) or charging (amber).
•When the CL920 is running on battery, pressing the battery gauge button on the left
side displays status lights on the front of the CL920 indicating the current level of charge.
•From Motion Dashboard (Power settings)
•From the Windows notification area
Chapter 2 Using your CL920 Using the battery 39
The battery gauge button is located the left side of the CL920 Tablet PC as shown:
You can check the remaining battery power in your CL920 by:
•Opening Motion Dashboard, tapping Power and viewing the value under Remaining
charge.
OR
•From the Windows Notification area, tapping the power indicator, which changes
appearance depending on whether the Tablet PC is plugged in or running on battery.
– If the Tablet PC is plugged in, tap the plug icon.
– If the Tablet PC is on battery power, tap the battery icon.
The five lights on the left front of the Tablet PC also indicate the battery’s current level of
charge—from one green light (≤ 20% charged) to five green lights (81%-100% charged).
Press the battery gauge button on the left side of the Tablet PC to view the remaining
charge level.
When the tablet is plugged in, the battery gauge button lights up.
Green indicates that the battery is fully charged.
Amber indicates that the battery is charging.
Battery and power management tips
•Use AC power when available. When the CL920 is plugged in, the battery charges while
in use.
•Put your Tablet PC in Sleep mode when you’re not using it.
•Stop unnecessary background applications and processes.
•When not in use, disable wireless adapters using the Motion Dashboard Wireless
settings.
•Set the brightness of the display to automatically dim after a selected number of
minutes of inactivity using the Motion Dashboard Display settings.
•When using mobile broadband, reduce how often the CL920 updates email and other
Internet applications to once every half hour or longer.
•Disable mobile broadband when you know a signal is unavailable.
•Condition your battery once a month. To condition it, run the Tablet PC on battery power
until the battery’s charge level drops below 20%.
Chapter 2 Using your CL920 Using the battery 40
Changing the power plan
By default, the CL920 uses the Motion Optimized power plan, which is designed specifically
for Motion Computing tablets. It balances the need to save power while maximizing tablet
performance. When the tablet senses no current activity, it goes into Power Saver mode
automatically.
Power Saver mode consists of the following actions:
•Dim the display after 2 minutes.
•Turn off the display after 5 minutes.
•Enter Sleep mode after 10 minutes.
If necessary, you can change the Motion Optimized power plan from Motion Dashboard.
To change the power plan:
1. Open Motion Dashboard.
2. Tap Power.
3. Tap Power Options.
4. Select a power plan from the list of available plans.
NOTE:Setting the power plan to Power Saver reduces the tablet’s performance, but it will extend
battery life.
Chapter 2 Using your CL920 Using 4G LTE mobile broadband with GNSS 41
Changing how the power button functions
When you press and release the power button, it can go into one of the following modes:
•Sleep—The tablet pauses all activity immediately and quickly resumes when awakened.
This saves power when you are away from your tablet for a short time. However, you will
lose unsaved data if there’s a power failure.
•Hibernate—The tablet saves the contents of memory to the storage drive and shuts
down. Pressing the power button restores the desktop exactly as you left it. Hibernate
consumes less power than Sleep mode and takes less time to restart than the Shut down
option.
•Shut down—Tablet shuts down. Pressing the power button reboots the tablet.
By default, the tablet goes to sleep when you press and release the power button. To wake
up your tablet, press and release the power button again. You can put the tablet in
Hibernate mode or shut it down completely from the Start menu.
You can change how the power button behaves when it is pressed either to hibernate or to
shut down the tablet. You can set the behavior individually—depending on whether the
tablet is running on battery or plugged in.
To change what happens when the power button is pressed:
1. Open Motion Dashboard.
2. Tap Power.
3. Under Power Switch on battery, select what you want to happen when the power
switch is pressed while the tablet is running on battery.
4. Under Power Switch plugged in, select what you want to happen when the power
switch is pressed while the tablet is plugged into an outlet.
Using 4G LTE mobile broadband with GNSS
Your Tablet PC may be equipped with an optional embedded 4G LTE mobile broadband
with GNSS module. Mobile Broadband access requires an account with a Mobile Broadband
network carrier. To use the GNSS receiver, you don’t need a network connection or an
account with a Mobile Broadband network carrier.
Enabling 4G LTE Mobile Broadband with GNSS
Before you can establish a Mobile Broadband connection or use the Mobile Broadband
GNSS receiver, you must ensure that Mobile Broadband is enabled in Motion Dashboard.
Chapter 2 Using your CL920 Using Integrated u-blox 7-based augmented GPS 42
NOTE:To reduce power consumption when running only on battery power and when 4G LTE
Mobile Broadband with GNSS isn’t being used, disable Mobile Broadband in Motion
Dashboard.
To enable Mobile Broadband:
1. Open Motion Dashboard and tap Power.
2. Tap the switch beside Mobile Broadband to turn it on.
Using Integrated u-blox 7-based augmented GPS
The GPS with SBAS receiver uses satellites to provide the current location, altitude, heading,
and horizontal velocity of the tablet through a virtual communications port. The module
supports the Wide Area Augmentation System (WAAS) for improved accuracy in the United
States; European Geostationary Navigation Overlay Service (EGNOS) for improved accuracy
in Europe; and Multi-functional Satellite Augmentation System (MSAS) for improved
accuracy in Japan. The proper Augmentation system will be detected based on your
location. No special selection is required. The augmentation feature uses signals from
geostationary satellites to improve on the reliability and accuracy of the signals from the
GPS satellites. There is no user interface for the GPS with SBAS receiver and the GPS with
SBAS receiver is always on whenever the tablet is powered on. The virtual communications
port that is assigned to the GPS with SBAS receiver by Windows can be viewed in the
Control Panel System Device Manager.
NOTE:To use the GPS with SBAS receiver, you don’t need a network connection or an account with
a Mobile Broadband network carrier or service provider.
Using Bluetooth
Your CL920 has a built-in Bluetooth adapter to connect to other Bluetooth-enabled devices.
To add a Bluetooth device:
1. From the Windows notification area, tap the Bluetooth icon and select Add a Device.
2. Make sure the Bluetooth device is discoverable according to the device manufacturer’s
instructions. When a Bluetooth device is discoverable, it’s visible to other Bluetooth
devices within range.
3. Select the desired Bluetooth device from the list of devices.
4. Follow the on-screen instructions.
Chapter 2 Using your CL920 Using WinMagic® SecureDoc™ 43
Using WinMagic® SecureDoc™
WinMagic SecureDoc is an application that enables you to encrypt your drive. This
application is included with your CL920, but you have to enable it to implement drive
encryption.
To enable WinMagic SecureDoc:
1. From the Start menu, select All Programs > SecureDoc Disk Encryption> SecureDoc
Control Center.
The SecureDoc Control Center opens, where you can choose either Getting Started or
Advanced Mode.
2. Tap Getting Started to configure hard drive encryption on your Tablet PC.
Tap Quick Wizard to begin the configuration process.
3. Follow the on-screen instructions.
Chapter 2 Using your CL920 Using the SIM card reader 44
4. After you have enabled encryption, reboot your Tablet PC, and manually restart
SecureDoc to complete the encryption process.
For more information about WinMagic SecureDoc, go to http://www.winmagic.com/
products/full-disk-encryption-for-windows.
Using the SIM card reader
The SIM card slot holds one mini (2FF) SIM card, for use with the mobile broadband option.
Contact your service provider for additional information.
To insert a SIM card:
1. Turn off the tablet.
2. Open the port cover and locate the SIM card slot.
3. Push the SIM card with the notched side toward the tablet and the contacts facing down
into the slot until it clicks into place.
To remove a SIM card:
1. Turn off the tablet.
2. Open the port cover.
3. Push the card in slightly until it clicks, then release and it will pop out.
SIM card slot
Chapter 2 Using your CL920 Using the SD card reader 45
Using the SD card reader
The CL920 includes an SD card slot that you can use with an SD memory card to play media
files, view files from your camera or other devices, or to use for extra file storage.
To insert an SD card:
1. Turn off the tablet.
2. Open the port cover and locate the SD card slot.
3. Push the SD card with the contacts facing down into the slot until it clicks into place.
To remove an SD card:
1. Turn off the tablet.
2. Open the port cover.
Push the card in slightly until it pops out.
Locating your serial number
You can locate the serial number for your CL920 in any of the following locations:
•White label inside the SD card slot of the tablet
•Windows Start menu
•BIOS Setup Utility
To locate your serial number from the Start menu:
1. From the Start menu, tap Computer, then tap and hold anywhere in the window to
open the options menu. Select Properties.
2. Under the System section of the page, view Model.
The serial number begins with “S/N.”
To access the BIOS Setup Utility:
1. Restart your tablet.
2. As soon as the tablet starts, and no later than when the Motion splash screen appears,
tap the screen with your finger or the pen.
An alert sounds when you’ve accessed the BIOS Setup Utility.
SD HC card slot
Chapter 2 Using your CL920 Backing up your system 46
TIP:If a keyboard is attached to your CL920, you can press F2 to open the Setup Utility. Then,
press the arrow keys to select items and press Enter to select a submenu.
Backing up your system
To protect against loss or accidental deletion, schedule backups to occur automatically on a
regular basis. Windows 7 has a backup tool that you can use to set up what you want to
backup and schedule backups on a regular basis.
To schedule backups:
1. From the Control Panel, tap System and Security category then tap Back up your
computer.
2. Tap Set up backup.
Follow the on-screen instructions.
You can restore files from a backup. For more information, open Windows Help and search
for “Restore files from a backup.”
Restoring your system
Windows 7 includes specialized tools for restoring your system in case of system failure. This
section covers:
•Creating a system image to use to restore your computer if necessary
•Restoring the computer from a system image using Windows control panel
•Restoring the tablet from BIOS if Windows 7 cannot run
NOTE:System images are designed for restoring your entire system at once when you have a
serious problem with Windows 7. If you want to install particular files, folders, or other data,
use Windows Backup.
Creating a system image
You can use a system image to restore the contents of your tablet if it ever stops working. A
system image is an exact copy of a drive and includes Windows 7, your system settings,
programs, and files. The system image requires an external drive, such as a USB flash drive,
to store the image.
NOTE:We recommend that you create a system image as soon as you set up your tablet and then
periodically thereafter.
To create a system image:
1. Locate a USB flash drive or other external drive to use for storing your system image.
Chapter 2 Using your CL920 Restoring your system 47
2. From the Windows Control Panel, tap System and Security category, then tap Back up
your computer.
3. From the navigation bar on the left, tap Create a system image, then follow the
on-screen instructions.
For complete instructions, open Windows Help and search for “Back up your programs,
system settings, and files.”
Restoring your system image from Windows Control Panel
Use the Recovery tool from the Control Panel to restore your system if you can still access
Windows 7 or if you are restoring your system image onto a different computer.
To restore your system from Windows Control Panel:
1. Locate the external drive that contains your system image.
2. From the Windows Control Panel, tap System and Security category, then tap Backup
your computer.
3. Tap Recover your system settings or your computer, then Advanced Recovery
Methods, then Use a system image...
4. Follow the on-screen instructions.
For more information, open Windows Help and search for “Back up your programs, system
settings, and files.”
Restoring your system image if you can’t start Windows 7
If you need to restore your system and cannot access Windows 7, you can access the
recovery tool in the Windows Advanced Boot Options screen.
NOTE:Before starting, locate the external drive that contains the system image you created
previously (page 46) and ensure that a keyboard is attached to your tablet.
To restore your system image from the Windows Advanced Boot Options screen:
1. Press the tablet’s power button to start the tablet.
2. Press and hold the F8 key to display the Windows Advanced Boot Options screen.
You need to press F8 as soon as the tablet starts up to access the Windows Advanced
Boot Options screen. If the Windows logo appears, you need to try again by waiting until
the Windows logon prompt appears, and restarting your tablet from the Start menu.
3. In the Advanced Boot Options screen, select Repair your computer and press Enter.
The message “Windows is loading files...” and a progress bar will be displayed and there
will be a brief waiting period while the necessary files load.
4. Select a keyboard layout in the System Recovery Options dialog box, then press Enter.
5. Select a user name and enter the password, then press Enter.
Chapter 2 Using your CL920 Finding other software 48
6. Attach the external drive that contains the system image.
7. In the System Recovery Options dialog box, use the Tab key to navigate to System
Image Recovery and then press Enter.
Follow the instructions to Re-image your computer.
Restoring your system without a system image
If you need to restore your Windows 7 system and you do not have a system image, you can
restore Windows to its original factory image. This does not restore any of your files or any
programs that you have installed.
To reinstall the original factory image:
1. Ensure that a keyboard is attached to the tablet.
2. Press the tablet’s power button to start the tablet.
3. Press and hold the F8 key to display the Windows Advanced Boot Options screen.
You need to press F8 as soon as the tablet starts up to access the Windows Advanced
Boot Options screen. If the Windows logo appears, you need to try again by waiting until
the Windows logon prompt appears, and restarting your tablet from the Start menu.
4. In the Advanced Boot Options screen, select Repair your computer and press Enter.
The message “Windows is loading files...” and a progress bar will be displayed and there
will be a brief waiting period while the necessary files load.
5. Select a keyboard layout in the System Recovery Options dialog box, then press Enter.
6. Select a user name and enter the password, then press Enter.
7. In the System Recovery Options dialog box, use the Tab key to navigate to Reinstall
Windows.
8. Press Enter to reinstall Windows.
9. Check to see whether Windows was able to save any data from the tablet. Look in the
folder called Windows.old.
Finding other software
For information about other software for your tablet, go to Motion Computing Accessories.
You will find links to software solutions for purchase as well as free software downloads
from Motion Computing and its service partners.
Chapter 3 Caring for your CL920 48
Caring for your CL920 3
Proper care and maintenance will keep your CL920 Tablet PC working and in good
condition. For general information about care of the tablet and its components and
accessories, see the Safety and Regulatory Guide included with your tablet PC.
WARNING: Follow the guidelines listed in this chapter when caring for your tablet PC and
its components. Improper use may damage the tablet PC and its components and void the
warranty.
General care
•Protect the tablet PC from exposure to extreme temperatures, shock, liquids, and strong
magnetic fields.
•Do not place heavy objects on top of the tablet PC.
•Don’t open the case. There are no user-serviceable components inside. Opening the
case will void your warranty.
Chapter 3 Caring for your CL920 Caring for the display 49
Caring for the display
Follow these suggestions to keep your display clean:
•Clean fingerprints and smudges from the display surface by wiping it with the cloth
provided.
•If liquid is spilled on the display, wipe it up immediately with a soft cloth like the one
provided with the tablet.
•Use only the CL-Series pen or your finger to write on the display. Any other object could
damage the display surface.
•Protect the display surface from unnecessary contact by using a case when transporting
the Tablet PC.
•Cover the display with a protective display film.
•Avoid exposing the display to direct sunlight for long periods of time.
•You can purchase protective display films and CL-Series cases from the Motion
Computing Accessories page.
Caring for the pen
If you use a digitizer pen with your tablet:
•Store the digitizer pen in the pen bay when not in use.
•Avoid storing the pen vertically on its tip. It can damage the pen-to-digitizer function.
•Keep the pen away from any liquid because the pen contains electronic components
that could be damaged when wet.
•In certain environments, particles or debris can stick to the pen tip or the Tablet PC
display. Make sure you wipe off the pen with a soft cloth to avoid scratching the display.
•If you’ll be working in harsher environments, Motion recommends that you purchase the
Rugged Digitizer Pen for your CL920, which is available for purchase from the Motion
Computing Accessories page.
•Under normal conditions, the CL-Series pen tip should not require replacement.
However, extra pen tips are available if you want to replace one.
NOTE:To order pens or new pen tips, go to Motion Computing Accessories.
Caring for the tablet battery
To maximize the performance of the battery, condition the battery once a month. To
condition it, run the tablet on battery power until the battery’s charge level drops below
20%. Then use AC power until it is fully charged.
For more information about batteries, see Using the battery on page 38.
Chapter 3 Caring for your CL920 Traveling with your CL920 Tablet PC 50
Traveling with your CL920 Tablet PC
Use the following tips when you travel with your CL920 Tablet PC:
•Put the Tablet PC in a case to protect the display. Motion Computing sells a variety of
cases for the CL920. You can purchase one at the Motion Computing Accessories page.
•Store the pen in the pen bay located on the right side of the tablet.
•Pack the Tablet PC securely in a briefcase or hand-carried luggage and keep it separate
from toiletries, liquids, and food. Don’t pack it in checked luggage.
•Before extended use in the field or long trips away from AC power, adjust the power
properties to maximize battery conservation. See Changing the power plan on page 40.
•For international travel, use the appropriate power cord for your destination’s electrical
outlets. You don’t need to buy a voltage converter; the Motion AC adapter will
automatically adjust to different voltages.
•You may want to carry proof of ownership or a merchandise passport when traveling
internationally.
•Consult your insurance and credit card companies to learn about emergency travel
assistance in case your Tablet PC becomes lost or disabled.
•Don’t carry your tablet through a metal detector.
•Turn off the Tablet PC or place it in Hibernation mode for airplane takeoff and landing.
TIP:Check with your airline for exact rules on using your Tablet PC and Wi-Fi while traveling. If
required, you can disable all of your wireless devices using Motion Dashboard. To disable
the wireless devices, open Motion Dashboard, tap Wireless Settings in the Tablet screen,
and tap the switch under Airplane mode to turn it on.
TIP:Don’t transport your CL920 in checked baggage because it contains a Li-ion battery. The
baggage hold can get very hot, which can cause the Li-ion battery to overheat and result in
a possible explosion.
Chapter 4 Troubleshooting and FAQs 51
Troubleshooting and
FAQs 4
Motion Computing tablet PCs are thoroughly tested for performance and quality, but
occasionally issues can still occur. If you don’t find the information you’re looking for in this
section, go to Motion Computing Support.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has
more than one potential cause, the most common cause is listed first.
Power issues
The tablet doesn’t shut down
•An application might have stopped responding. Use Task Manager to manually stop the
application. Press Ctrl+Alt+Delete or press the Security button and select Start Task
Manager. You can also press and hold the power button for five seconds to force
the tablet to shut down. However, this is strongly discouraged.
The tablet won’t enter Hibernation mode
•Hibernation might not be enabled. Enable hibernation by adjusting the power button
behavior from Motion Dashboard. See Changing how the power button functions on
page 41.
The tablet doesn’t return from hibernation while on battery power
•The battery might be depleted. Plug the tablet in to AC power.
The power button is blinking but nothing is happening
•The tablet is in Sleep mode. Press the power button to wake up the tablet. To power off
the tablet completely, you can press and hold the power button for about 5
seconds. However, this is strongly discouraged. Under normal conditions, power off the
tablet from the Start menu by tapping Shut down.
Chapter 4 Troubleshooting and FAQs Troubleshooting 52
The display goes black while the tablet PC is still turned on
•The tablet might have turned off the display to save power. To restore the display, touch
the screen with your finger or the pen.
•The tablet might have gone into Sleep mode. Press and hold the power button for
about one second.
•The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet in to AC power, then press and hold the
power button for about one second.
Battery issues
The battery doesn’t last very long (less than seven hours)
•Hot or cold conditions can adversely affect the battery charge. Use AC power if you’re
operating the tablet in these conditions.
•Accessory devices such as a DVD player and applications that make heavy use of the
hard drive can drain the battery more quickly. Remove the accessory devices or use AC
power if possible.
•Condition the battery once a month by using the tablet on battery power and allowing
the battery charge to drop below 20% before connecting the battery to AC power.
•Have the battery replaced. While the built-in lithium-ion battery is designed for a long
battery life, you may find the need to replace it. If so, contact your Motion Computing
service provider. Only authorized service providers can replace the battery.
•For other battery optimizing tips, see Battery and power management tips on page 39.
Display issues
When I connect to an external monitor, the cursor appears on the external monitor
and not on my tablet
•This is a known Windows 7 issue. If you have connected multiple touch-enabled displays,
Windows may not assign touch to the correct display. To fix this issue, run Setup to
assign touch to the appropriate display. Make sure a keyboard is attached to your tablet
and then open Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap
the Display tab, then tap Setup next to “Configure your pen and touch displays.” Tap
Touch Input, then press the Enter key until you see the instructions appear on the
display that you want to use for touch input. Follow the on-screen instructions for
setting up touch on this display.
When I disconnect an external monitor, the desktop area is larger than the Tablet PC
display
•The tablet may have expanded the desktop beyond the display area of the tablet PC
display when it was connected to the external monitor. Use Motion Dashboard to reset
the Tablet PC to the display setting for stand-alone tablets. Open Motion Dashboard, tap
Display. Then, from the Display Scheme drop-down list, select Tablet Only.
Chapter 4 Troubleshooting and FAQs Troubleshooting 53
The display goes black while the Tablet PC is still turned on
•The Tablet PC might have turned off the display to save power. To restore the display, tap
or touch the screen.
•The tablet might have gone into Sleep mode. Press and hold the power button for
about one second.
•The tablet might have gone into low-battery Hibernation mode. In Hibernation mode,
the power status light is off. Plug the tablet in to AC power, then press and hold the
power button for about one second.
The display is too dim
•The display brightness may be set too low. Use Motion Dashboard to brighten the
display. Open Motion Dashboard, tap Display, then move the brightness slider to the
desired level.
The display is unreadable or distorted
•The screen resolution and color quality may not be set correctly. Use Windows Display
Properties to reset the display settings. From Windows Control Panel, select Hardware
and Sound category. Under Display, change the resolution until the display appears
normally.
•The display driver may have been removed or become corrupted. Use Windows Device
Manager to reinstall the driver. For more information, open Windows Help and Support
and search for “update driver.”
To update the display device driver:
1. Make sure that the tablet is connected to a network.
2. In Control Panel, tap the System and Security category.
3. Select System.
4. Under System, select Device Manager.
5. Expand Display adapters.
6. Select the adapter and select Action > Update Driver Software.
7. Follow the on-screen instructions.
Touch or pen issues
The Tablet PC doesn’t respond to the pen I’m using
•Use only the CL920 pen with the tablet. The Tablet PC doesn’t respond to other digitizer
pens, even Motion Computing pens for other models.
•The pen’s battery may need to be replaced. Unscrew the top of your CL-Series digitizer
pen, and replace the AAAA battery.
When I add an external display, touch input doesn’t appear on the desired display
•Run touch setup on the desired display. Make sure a keyboard is attached to your tablet
and then open Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap
the Display tab, then tap Setup next to “Configure your pen and touch displays.” Tap
Chapter 4 Troubleshooting and FAQs Troubleshooting 54
Touch Input then press the Enter key until you see the instructions appear on the
display that you want to use for touch input. Follow the on-screen instructions for
setting up touch on this display.
When I write, I inadvertently click the function button on the pen
•Try adjusting how you hold the pen. Avoid resting your finger on the function button.
You can also disable the function button. open Motion Dashboard then tap Pen &
Tablet. Tap Pen & Input Devices and tap the Pen Options tab. Clear the check mark
next to the box, “Use the pen button as a right-click equivalent.”
The pen function button doesn’t work
•You may not be pressing the button early enough. Try pressing and holding the pen
function button before you touch the pen to the display surface.
•The pen function button may be disabled. To enable it, open Motion Dashboard then tap
Pen & Tablet. Tap Pen & Input Devices and tap the Pen Options tab. Tap the checkbox
next to “Use the pen button as a right-click equivalent.”
On-screen instructions require me to press Enter or Esc, but I don’t have a keyboard
•Connect a keyboard to the tablet to continue.
The CL920 responds to my finger but not my pen
•The tablet may be configured to ignore pen input. To check, open Motion Dashboard
then tap Pen & Tablet. Tap Touch Settings and tap the Digitizer Options tab. Set Input
mode to the recognize both touch and pen.
The CL920 tablet is too sensitive to touch
•Consider changing a touch setting so that you have to double-tap the display to enable
touch. Open Motion Dashboard, then tap Pen & Tablet. Tap Touch Settings and then
Auto mode.
The touch pointer jumps around the display and the display flickers
•In some cases, the tablet’s touch system gets out of sync. To fix it, you can re-tune it.
Open Motion Dashboard then tap Pen & Tablet, tap Touch Settings, tap Touch Tuning,
then Start. A calibration program begins. Don’t touch the display during the calibration
process.
Calibrate doesn’t work
•The Tablet PC Settings Display tab has a Calibrate option, but it doesn’t apply to the
CL920. Instead, if touch input doesn’t behave as expected, you can re-tune touch. Open
Motion Dashboard then tap Pen & Tablet, tap Touch Settings, tap Touch Tuning, then
Start. A calibration program begins. Don’t touch the display until the program has
finished.
Chapter 4 Troubleshooting and FAQs Troubleshooting 55
Ports and connectors issues
The tablet doesn’t recognize the USB device
•Windows 7 may take a short time to recognize the USB device. Wait a few moments to
see if Windows recognizes the device.
•The device may not be connected properly. Check the connection and ensure that it’s
inserted properly into the USB port.
•The correct driver might not be included with Windows 7. Check the manufacturer’s
website for a current driver.
The CL920 is in its dock, but the tablet doesn’t recognize any accessory devices, such
as the external disk drive or monitor
•The CL920 may not be fully seated in the dock. Remove it from the dock and then
replace it.
Network issues
The wireless adapter keeps connecting even when I don’t want it to
•Disable the desired wireless adapter from the Motion Dashboard. Open Motion
Dashboard, tap Wireless, and clear the checkbox next to the wireless adapter that you
want to disable.
I can’t connect to a wired Ethernet network
•To connect to an Ethernet network, your CL920 must be connected to a CL-Series
docking station. The Ethernet port for the CL920 is located on the dock.
•The connection may be loose. Remove the Ethernet cable and reconnect it.
•The Ethernet network may be experiencing problems. Check with someone near you to
determine if he or she has network access.
•Replace the Ethernet cable.
Wi-Fi issues
I can’t connect to a wireless Wi-Fi network
•Your CL920 may not have located a Wi-Fi network. From the Start menu, tap Control
Panel then Network and Internet. View your active networks. If no network is
connected, tap Connect to a network and select a network from the list.
•Wi-Fi must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless and tap the checkbox next to Enable 802.11 Internal Wireless.
•You may not have access to the network. Obtain a user name and password from an
administrator for the network.
•Your tablet’s security settings may prevent a connection. For example, broadcasting a
network name may be enabled or encryption is turned on. Check with your system
administrator.
Chapter 4 Troubleshooting and FAQs Troubleshooting 56
Bluetooth issues
I can’t connect to a Bluetooth network
•Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless, and tap the checkbox next to Enable Bluetooth Internal Wireless.
•Your Bluetooth device must be paired. From the Windows notification area, tap the
Bluetooth icon and select Add a Device. Make sure the Bluetooth device is
discoverable according its manufacturer’s instructions. Select the desired Bluetooth
device from the list of available devices. Follow the on-screen instructions to complete
the procedure.
•Your Bluetooth device is out of range. The Bluetooth devices are designed for short-
range communication and can only connect at distances up to 33 feet (10 meters).
No other Bluetooth device can detect the CL920 tablet
•From the Windows notification area, tap the Bluetooth icon and select Open
settings. On the Options tab, select Allow Bluetooth devices to find this computer.
I tried to pair my Bluetooth device several times but it isn’t detected:
•Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless, and tap the checkbox next to Enable Bluetooth Internal Wireless.
•Ensure that the Bluetooth device you’re adding is discoverable. See the device’s
manufacturer’s instructions for more information.
•Ensure that the Bluetooth device’s battery is charged.
•Check which Bluetooth devices are connected. From the Windows notification area, tap
the Bluetooth icon and select Show Bluetooth Devices. The Devices window
displays all the Bluetooth devices that are currently connected.
•For tablet PCs transferring files, both computers must turn on the Bluetooth device
transfer wizard, although only the receiving computer needs to be discoverable. Tap the
Bluetooth icon and then Send a file or Receive a file. When you do this, discovery is
automatically turned on for the receiving devices.
•If the tablet still can’t detect the Bluetooth device, contact the device manufacturer for
assistance.
Bluetooth wireless tips
Motion Computing and its Bluetooth partners have worked to ensure a positive experience
with this technology and to ensure Bluetooth interoperability. In doing so, we have found
the following issues:
•Interference—If you are running Bluetooth and Wi-Fi at the same time, interference can
affect the Bluetooth performance. This is most noticeable if:
– You try to transfer large amounts of data, such as file transfers
– Several Bluetooth devices are operating in an office simultaneously
•Speech Recognition—Bluetooth audio has not been fully developed for speech
recognition. Therefore, for speech recognition, we recommend that you don’t use a
Bluetooth wireless headset. A better solution is to use Motion Speak Anywhere, which
Chapter 4 Troubleshooting and FAQs Troubleshooting 57
can record clear audio, dictate notes, and use voice commands without a microphone
headset.
•Disconnection—Some Bluetooth devices will disconnect when they go into power-
saving mode. Most devices will automatically reconnect when they become active again.
•Incompatible drivers—If you attempt to install other wireless headset or other audio
drivers (such as Bluetooth or USB) over the tablet PC audio drivers, a malfunction of the
tablet PC audio system may occur because the drivers may not be compatible.
•Interoperability—If you are having problems with interoperability of Bluetooth
devices, contact the manufacturer of your Bluetooth device and check its compatibility
with the Bluetooth software installed on your tablet PC.
•Security—Bluetooth devices use a passkey to create a secure connection between the
tablet PC and the Bluetooth device. Although the passkey exchange helps to secure your
data, Bluetooth wireless technology should not be considered completely secure.
Mobile Broadband with GNSS issues
I can’t connect to a mobile broadband network
•A mobile broadband network requires you to have a data plan from a cellular network
provider.
•You need a SIM card from your network provider (see Using the SIM card reader on
page 44).
I changed my SIM card and now I can’t connect to my mobile broadband network
•The tablet should be shut down when changing or inserting the SIM card. Restart the
tablet to enable the SIM card.
Audio issues
No sound is coming from the built-in speaker
•Ensure that nothing is connected to the audio in/out jack. Connecting headphones or
external speakers disables the built-in speaker.
•The volume may be set too low or muted. You can use Motion Dashboard to increase the
volume or turn mute off. Open Motion Dashboard, then tap Audio and move the slider
to the desired volume.
No sound is coming from the built-in speaker or external speakers
•The volume may be set too low or muted. You can use Motion Dashboard to increase the
volume or turn mute off. Open Motion Dashboard, then tap Audio and move the slider
to the desired volume.
•The integrated audio components may have been overwritten. If you install a third-party
audio device (such as a USB or Bluetooth device), the integrated audio may stop
working. If this happens, reinstall the audio drivers. After you install these, if you still have
problems recording, contact your system administrator or service provider.
Chapter 4 Troubleshooting and FAQs Frequently asked questions 58
System issues
I forgot my BIOS password and can’t access my tablet
•You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still can’t log on, contact your system
administrator.
The tablet seems to be operating slower than usual
•Reboot.
•The hard drive or solid state drive (SSD) may be full or nearly full. You can use Disk
Cleanup to free up space on your drive. For instructions, open Windows Help and search
for “disk cleanup.”
•The hard disk drive may need to be defragmented. You can use the Disk Defragmenter to
consolidate files and folders on the hard drive. For more information, open Windows
Help and Support and search for “disk defragmenter.”
Note: Unlike traditional hard drives, SSD drives, like the one available on the CL920, see
no performance benefit from traditional HDD defragmentation tools. Using these tools
simply adds unnecessary wear to the SSD. It is recommended that you disable any
automatic or scheduled defragmentation utilities on your tablet.
I want to make my tablet run faster
•Change the Power plan to High performance in the Motion Dashboard Power section.
•Adjust your Windows settings. For instructions, open Windows Help and search for
“improve performance.”
Frequently asked questions
How can I make the battery charge last longer?
•By default, the power plan for the CL920 is a balance between optimal performance and
a long battery charge. If you want the tablet to run longer between charges, use the
Power saver power plan. Open Motion Dashboard, tap Power. Tap Power Options and
select Power saver.
•Use the Dynamic display setting. This automatically controls the display to conserve
power. Open Motion Dashboard, tap Display then tap Dynamic.
•Set the display to the dimmest level you are comfortable with. Open Motion Dashboard,
tap Display then move the Brightness slider to the desired level.
•Disable any unused devices. Open Motion Dashboard, tap Wireless and clear the
checkbox next to the adapters you aren’t using.
•Stop unnecessary background applications and processes.
How do I know if the tablet is charging when I plug it in to a power adapter?
•The battery gauge button on the left side of the tablet is amber when the tablet is
charging.
Chapter 4 Troubleshooting and FAQs Frequently asked questions 59
How do I check the battery charge when I’m running on the battery?
•From the Windows Notification area, tap the power indicator, which changes
appearance depending on whether the Tablet PC is plugged in or running on battery.
•The five lights on the front of the Tablet PC indicate the battery’s current level of
charge—from one green light (20% charged) to five green lights (fully charged). Press
the battery gauge button on the left side of the CL920 to view the remaining charge
level.
How do I clean the display screen?
•To clean the display screen, wipe it with a soft cloth (like the one supplied). Don’t spray
cleaners, pour any liquid, or wipe any abrasive cleaner on the screen or any surface of the
tablet PC. Don’t use tissues or paper towels to clean the screen. They contain wood fibers
that may scratch the surface.
Will scratches affect the performance of the display or digitizer?
•Our testing has not found appreciable loss of performance on a scratched display.
How sensitive is the screen to various elements?
•As with any computer or electronic device, you should protect the tablet PC from liquids,
dirt and sand, other contaminants, and extreme heat.
Will any monitor, USB device, keyboard, or mouse work with the tablet PC?
•If the device has a driver for Windows, it will work with the tablet PC. For best result, an
external monitor should be digital—and capable of connecting with the CL920 through
the Micro-HDMI port. For a list of products that have been tested for Windows, look for
the Windows Marketplace Tested Products page on the Microsoft® website.
How do I adjust the tablet PC for left-handed use?
•From the Motion Dashboard, tap Pen and Tablet, then Tablet PC Settings, then the
Other tab. You can select left- or right-handed, which changes the location of the
menus.
How can I stop the display screen from rotating automatically?
•From the navigation area, tap the Motion icon then tap Options and clear
Automatic Display Rotation.
How do I calibrate my finger and pen for touch input?
•If the touchscreen doesn’t respond as expected or if it responds to unintentional input,
you can re-tune it. Open Motion Dashboard, then tap Pen & Tablet, tap Touch Settings,
tap Touch Tuning, then Start. A calibration program begins. Do not touch the display
during the calibration process.
What do I need to use the tablet PC in another country?
•You will need a travel plug adapter, which you can find in airports and travel stores. You
do not need to buy a voltage converter; the Motion AC adapter will automatically adjust
to different voltages.
Chapter 4 Troubleshooting and FAQs Frequently asked questions 60
Where can I learn more about my CL920?
•To learn more about the CL920, you can view our training tutorials and knowledge base
articles. Motion Computing also offers corporate training classes.
Can I recycle my old computer?
•Yes. Motion Computing has a recycling program that allows free return of all Motion-
branded products and non-Motion-branded electronics with the purchase of a similar
Motion tablet for processing and disposal in an environmentally safe manner. For details,
go to Motion Computing recycling program.
Index 61
Index
Numerics
4G LTE mobile broadband with GNSS 7
A
Absolute Computrace® 8
amber light 58
ambient light sensor 11
audio
drivers 57
settings 21
troubleshooting 57
audio in/out port 13
automatic display rotation 22
B
backup
scheduling 46
barcode scanner 36
supported barcode types 37
use tips 38
using 37
battery
checking status 38, 58
conditioning 49
health 22, 49
optimizing 39, 58
Battery charge indicator lights 11
battery gauge button 12
battery gauge charging indicator 14
BIOS
boot options 48
troubleshooting password 58
BIOS setup utility
accessing 45
blinking power button 51
Bluetooth
discovery 56
setting up 15, 57
tips 56
boot options 48
C
calibrate 26, 54
camera
help 33
settings 32
cameras 30
documentation camera 30
web camera 30
care and maintenance
display 49
general care 48
pen 49
tablet pen 49
checking battery status 38
CL920
overview 10
back view 11
front view 10
left view 12
right view 12
setting up 14
cleaning the display 49
connecting
display monitor 17
docking station 17
context-sensitive menu 22, 24
D
desktop
Getting Started doc 20
digital monitor 59
digitizer
Motion Dashboard options 23
N-trig 23
tuning 23
discrete GPS receiver with WAAS, EGNOS,
and MSAS 7, 42
Index 62
display
automatic display rotation 22, 59
care and cleaning 49
connecting external 17
orientation 59
scratches 59
touch with multiple 26
troubleshooting 52–53
turning off automatic rotation 59
dock connector 11
docking input panel on the screen 27, 28
docking station 17
documentation camera 11, 30
double-tap 22, 23, 25
downloads, free 48
E
End key 28
eraser 25
use pen function button as 25
external monitor 30
F
features
optional 7
flicks 22, 24
folder options
changing 23
free software downloads 48
G
gestures 24
enable multi-touch 24
Getting Started 20
GPS
using 42
GPS receiver 7
H
handwriting recognition applications 29
hard drive activity 22
hibernate 51
about 41
Home key 28
I
inking 24
input mode 23
input panel
docking 27, 28
docking or floating 27
numbers pad 28
Insert key 28
K
keyboard 59
show special keys 28
knowledge base articles 60
L
left-handedness 21, 24, 25, 28, 59
lock and unlock the Tablet PC 16
M
Magnetic Stripe Reader 36
Micro-HDMI port 12, 59
microphones 10, 21, 29
mobile broadband
set up 15
mobile broadband with GNSS
troubleshooting 57
mobile Broadband with GPS module 41
monitors
touch input 26
Motion Computing Support 51
Motion Dashboard 20, 22
opening 20
Motion Optimized power plan 40
Motion utilities 21
multi-touch gestures 24
N
notification area 21
N-trig 23
numbers pad 28
O
optimization
battery 39
power plan 40
optional features 7
Absolute Computrace® 8
mobile broadband with GNSS 7
security 8
TPM 8
Index 63
P
Page down key 28
Page up key 28
Pause key 28
pen
care and maintenance 49
disable function button 25
disabling pen input 23
eraser 25
taking care of 49
troubleshooting 53
use function button as eraser 25
Pen & Input Devices 24
pen bay 12
pen bay release button 12
pen tether 17
pen tether anchor 12
power adapter port 13
power button 12, 41
blinking 51
changing functions 41
power plan
Motion Optimized 40
Power Saver 58
power switch
on battery 41
plugged in 41
Print screen key 28
Q
Qualcomm® Gobi™ 7
R
recycle old computer 60
repairing Windows 47, 48
restoring your system 46, 47
right-click 22, 25
rotating the display 59
S
scratches 59
Scroll lock key 28
SD card reader 45
SDHC card slot 13
security 8
security button 12
serial number
locating 45
setting up
Bluetooth 57
docking station 17
external monitor 17
optional setup tasks 16
shortcut menu 22
Shut down 51
shut down 41
SIM card reader 44
SIM card slot 12
Skype™ 30
sleep
about 41
Sleep mode 16
SnapWorks™ by Motion 31
SnapWorks™ by Motion®
configuring settings 32
copying a photo 35
editing a photo 34
help 33
printing a photo 35
sending a photo 35
taking a photo 31
software solutions 48
spatial tolerance 25
speaker 10, 21, 57
system image 46
creating 16
T
tablet PC
managing with Motion Dashboard
20
Motion Computing applications 20
optional features 7
shutting down 41
software 48
training tutorials 60
Tablet PC input panel 27, 28
taking a photo 31
taskbar 20
touch
and pen 23
calibrate 26, 54
configuring settings 23
disabling touch input 23
gestures 24
pointer, adjusting 24
pointer, show or hide 24
setting spatial tolerance, speed, and
Index 64
duration 25
troubleshooting 53
using 22
using multiple monitors 26
touch tuning 23
calibrate 59
touchscreen display 11
caring for 49
TPM 8
training classes
corporate 60
training tutorials 60
traveling with your tablet PC 50
troubleshooting
audio 57
battery 52
input 53
tuning touch 23
U
u-blox 7-based augmented GPS 7
USB 2.0 ports
troubleshooting 55
USB port 13
using
microphones 29
Motion Dashboard 20
power plans 40
sleep mode 41
V
Volume buttons 10
W
web camera 10, 30
web camera light 10
Windows
Advanced Boot Options 47
notification area 21
repairing 47, 48
restoring 47
Windows.old directory 48
Windows Home button 11
WinMagic® SecureDoc™ 8, 43
wireless network
connecting to 14
Z
zoom in and out 22

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