Motorola Mobility T56NB2 QUAD-BAND GSM/GPRS/EDGE AND DUAL-BAND WCDMA MOBILE PHONE WITH BT/WIFI User Manual User Guide

Motorola Mobility LLC QUAD-BAND GSM/GPRS/EDGE AND DUAL-BAND WCDMA MOBILE PHONE WITH BT/WIFI User Guide

USERS MANUAL

MOTOROLADEFY PROTMEN28 March 2012
28 March 2012
1CongratulationsCongratulationsMOTOROLA DEFY™ PROYo u r MOTO R O L A DEFY PRO helps you seamlessly manage your “Office” and “Outdoor” lifestyles.• Lifeproof: Your phone is water-resistant, dustproof, and has a scratch-resistant screen, because accidents happen.• Dashboard: Easy access to all your favorite Outdoor apps, like Camera, Compass, and a pedometer, see“Dashboard” on page 12.• Extended battery life: So you can use your phone longer.Note: Certain apps and features may not be available in all countries.Caution: Before assembling, charging, or using your phone for the first time, please read the important safety, regulatory and legal information provided with your product.28 March 2012
2CongratulationsThis product meets the applicable limit for exposure to radio waves (known as SAR) of 2.0 W/kg (ICNIRP). The limits and guidelines include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The highest SAR values measured for this device are listed in the regulatory information packaged with your product.Note: When using the product while worn on your body, either use an approved accessory such as a holster or maintain a distance of 2.5 cm (1 inch) from the body to ensure compliance with SAR requirements. Note that the product may be transmitting even if you are not making a phone call.Want more?More help, more accessories, more free stuff. • Updates: Phone updates, PC software, user’s guides, online help, and more at www.motorola.com/support.• Accessories: Find more for your phone at www.motorola.com/products.•Social: The latest news, tips & tricks, videos, and so much more—join us on: YouTube™ www.youtube.com/motorola Facebook™ www.facebook.com/motorola Twitter www.twitter.com/motomobile28 March 2012
3Your phoneYour phonethe important keys & connectors@#*Front CameraNotification LightMicrophoneVolume KeysMicro USB3.5mm HSJ Headset Jack MenuOpen options.HomePress=home screen Hold=recent appsSearchPress=searchBackGo back one screen.Power/Lock KeyPress=sleepHold=power28 March 2012
4Your phoneNote: To help protect your phone, always make sure that the battery cover and any connector covers are closed and secure.Back CameraCover Lock28 March 2012
5ContentsContentsLet’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Home screen & apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Personalize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Text entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Photos & videos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Bluetooth™, Wi-Fi, & cable connections . . . . . . . . . . . . . . . . . 35Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Safety, Regulatory & Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4028 March 2012
6Let’s goLet’s golet’s get you up and runningAssemble & charge Caution: Please read “Battery Use & Safety” on page 40.1Cover off 2SIM in3microSD in (optional) 4Battery in5Cover on 6Charge upSIM microSIM microSIM+ Adapter 3#*3H28 March 2012
7Let’s goSet up & goNote: This phone supports apps and services that use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details.When you turn on your new phone, you can create or enter a Google™ account so that you can download apps, use Gmail™, and much more: 1Press and hold Power/Lock to turn on your phone.2Touch the Android™ image to begin setup.3Touch a button to Create a Google account, Sign in with one you have, or Skip.You can log into your account from a computer at accounts.google.com.4When your phone confirms the account, it shows account sync options.•To change whether your phone shows the Google account’s contacts, Gmail™, and calendar, touch the Google account name.•To add another account, touch Add account. For details, see “Email” on page 23.•To exit setup, press Home .Power/Lock Key28 March 2012
8Let’s goIf your phone cannot connect, press Menu > Settings > Wireless & networks > Wi-Fi settings to change mobile network settings.RuggedYo u r M OTO R O L A DEFY PRO stands up to water, dust and life. Now your investment is safe and protected from life’s little challenges, like that sudden rain shower and other everyday mishaps.Of course, your phone isn’t indestructible, so to avoid damage from natural elements, such as water, sand, and dust intrusion, always make sure that the battery door cover and connector covers are closed and secure.If your phone gets wet and/or dirty:•Wipe with a soft cloth and shake to remove excess water from the entire phone, especially the display screen, speaker, and microphone ports.•Allow your phone to air-dry for at least 1 hour before using it again.•Always make sure to clean all dirt and debris from the battery door cover/seals and connector covers.Note: Your phone is not designed to float, or work underwater.28 March 2012
9Let’s gosleep & wake upYour screen sleeps when you hold it to your ear during a call, or when it is inactive. To change the sleep delay, press Menu > Settings > Display > Screen timeout.To unlock the screen, press Power/Lock and drag up.KeysUse your phone’s keys to navigate and open options at any time.Tip: You can also use the touch screen to select options.Press the volume keys to change the ringer volume (in the home screen), or the earpiece volume (during a call).Press Home to return to the home screen. Press and hold Home to see your recent apps.@#*Volume Keys28 March 2012
10 Home screen & appsHome screen & appsa few essentialsQuick start: Home screenYou’ll see the home screen when you turn on the phone or press Home from a menu:•To open shortcuts or widgets, touch them. Press Home to return to the home screen.When you open shortcuts or widgets, press Menu for options.Gtalk Gmail Google+11:35NotificationsFlick down for details.Status IndicatorsShortcuts Open apps.WidgetsTouch to open. Touch & hold to move or delete.Drag or flick to open panels (or scroll in lists).28 March 2012
11Home screen & apps•To move or delete a shortcut or widget, touch and hold it until you feel a vibration, then drag it to another spot, another panel, or at the top.In lists like Contacts, touch and hold list items for options.•To add shortcuts, widgets, or wallpaper, touch and hold an empty spot until you see the menu. You can also add a folder to organize your shortcuts.•To show more panels, drag or flick right or left. From the home screen, press Home to show panel thumbnails.In lists like Contacts, drag or flick to scroll.To change your ringtone, display brightness, and more, press Menu > Settings > Sound or Display. For details, see “Personalize” on page 16.Tip: From the home screen, press Menu > Themes to design different home screens for Work, Home, or Weekend. Your changes are stored in each profile.28 March 2012
12 Home screen & appsDashboardYou can access the outdoor apps on your phone with the dashboard, just touch > DashBoard.Your dashboard shows apps, like Camera and Compass. You can also see a pedometer that reports your runtime, steps, and calories burned—it’s the ideal fitness companion.Note: To set the pedometer, press Menu > Setting > Height and Weight, then enter your details.To view or share your records, press Menu > My Record or Share.00’00”000StepsTouch &HoldCompassCamera0.0RUNTIMEPEDOMETERCALORIENWEST00:32Shortcuts Drag or flick to see other apps.Start/Stop/Save pedometer record.To change app that is shown.28 March 2012
13Home screen & appsAppsTo show your apps, touch .•To scroll, flick right or left.•To open an app, touch it.•Press Home to return to the home screen.Tip: To show the last eight apps you opened, press and hold Home .To download new apps from Google Play™ Store, touch > Play Store. Press Search to find an app, or touch Downloads to show or reinstall the apps you downloaded. To download apps from websites, you need to change your security settings: press Menu > Settings > Applications > Unknown sources.Tip: Choose your apps and updates carefully, from trusted sites like Google Play Store, as some may impact your phone’s performance—see “Choose carefully” on page 14.Note: When installing an app, make sure you read the alerts that tell you what information the app will access. If you don’t want the app to have access to this information, cancel the installation.To move or uninstall your apps, press Menu > Settings > Applications > Manage applications. Touch an app in the list to show details and options.28 March 2012
14 Home screen & appsOn your computer, you can browse and manage apps for all your devices powered by Android™ at http://play.google.com.Choose carefullyApps are great. There's something for everyone. Play, communicate, work, or have fun. But remember, choose your apps carefully. Here are a few tips:•To help prevent spyware, phishing, or viruses from affecting your phone or privacy, use apps from trusted sites, like Google Play Store.•In Google Play Store, check the apps’ ratings and comments before installing.•If you doubt the safety of an app, don't install it.•Like all apps, downloaded apps will use up memory, data, battery, and processing power—some more than others. For example, a simple battery level widget will use less than a streaming music player app. After installing an app, if you're not happy with how much memory, data, battery or processing power it's using, uninstall it. You can always install it again later.•Just like web browsing, you may want to monitor childrens’ access to apps to help prevent exposure to inappropriate content.28 March 2012
15Home screen & apps•Certain apps may not provide completely accurate information. Take care, especially when it comes to personal health.Phone status & notificationsIn the status bar at the top of your screen, the right side shows phone status. The left side shows new messages or events. Flick the bar down to see details and recently used apps.network strength battery strengthnew voicemail new text messageBluetooth™ on Bluetooth™ connectedWi-Fi connected airplane modeUSB connected alarm setsilent ringer silent ringer, vibrate onmute call speakerphoneNotifications10:32New voicemailDial (Your Voicemail Number)11:19June 2, 2012Carrier ServiceMesssagingCameraBrowser28 March 2012
16 PersonalizePersonalizeadd your personal touchQuick start: PersonalizeFrom the home screen, press Menu > Settings > Sound or Display.Display settingsBrightnessAll window animations are shownAnimationAuto-rotate screenSound settingsGeneralIncoming callsOnly in Silent modeVibrateVolumeSilent modeSilence all sounds except media & alarmsFont styleSet fontChoose separate volume settings for incoming calls, media, alarms, and notifications.Turn on or off menu animations.28 March 2012
17CallsCallsit’s good to talkQuick start: CallsFrom the home screen, touch .Tip: For quick access to your favorite contacts, see “Favorites” on page 20.Christine FanningHome 222-333-44...Contacts FavoritesPhone Call logABC DEFMNOWXYZJKLTUVGHIPQRS+11:1911:1911:1911:1900:3200:32HoldContacts FavoritesPhone Call logOpen a list, then touch an entry to call.Start a conference call.Call.To hang up, press . 28 March 2012
18 CallsConference callsTo start a conference call, call the first number. After they answer, touch and call the next number. When the next number answers, touch . To remove individual callers, touch Manage and the icon of the caller you want to remove.Call waitingIf you are on a call and a new call arrives:•With call waiting on, you can drag up to answer the new call and put the old call on hold. Then, touch Swap to switch between calls, or touch to combine them.•With call waiting off, the new caller gets the busy tone.To turn on call waiting, press Menu > Settings > Call settings > Additional settings > Call waiting.Cool downIn very limited circumstances, such as where your phone has been exposed to extreme heat, you may see “Cool Down” messages. To avoid possible damage to your battery and phone, you should follow these instructions until the phone is within its recommended temperature range. When your phone is in “Cool Down” mode, only emergency calls can be made.28 March 2012
19CallsEmergency callsNote: Your service provider programs one or more emergency phone numbers that you can call under any circumstances, even when your phone is locked. Emergency numbers vary by country. Your pre-programmed emergency number(s) may not work in all locations, and sometimes an emergency call cannot be placed due to network, environmental, or interference issues. 1Touch (if your phone is locked, then touchEmergency Call).2Enter the emergency number.3TouchCall to call the emergency number.Note: Your phone can use location based services (GPS and AGPS) to help emergency services find you. See ”Location Services” in your legal and safety information.28 March 2012
20 ContactsContactscontacts like you’ve never had beforeQuick start: ContactsFrom the home screen, touch > Contacts.FavoritesFor quick access to a favorite contact, open the contact, then touch the star next to their name. To show your favorites, touch and touch Favorites at the top.To add a shortcut to your favorites, touch and hold a blank spot on your home screen, then touch Folders > Starred contacts. You can also add a shortcut for an individual contact: Touch and hold a blank spot on your home screen, then choose Shortcuts > Contact.11:1911:1900:32Contacts FavoritesPhone Call logDisplaying 456 contactsABArthur BaudoBarry SmythChristine FanningSearch New contactMoreDisplay optionsAccounts Import/ExportDrag or flick to scrollthrough contacts.Switch to the dialer, recent calls, favorites or groups.Press to search, create, and more.28 March 2012
21ContactsStorage & transferWhen you create a new contact, your phone asks if you want to store it in your Google™ account, phone memory, or SIM card. Contacts in all three places appear in your Contacts list, but if you change phones:•Contacts in your Google™ account can download when you log into your Google account on a new Android™ device. You can open these contacts from any computer at http://contacts.google.com.•Contacts on your SIM card can load to a new device when you insert your SIM card.•Contacts in your phone memory stay in your old phone, unless you export them.To import or export contacts between your phone memory and a SIM or memory card, touch Contacts, then press Menu > Import/Export.28 March 2012
22 MessagingMessagingsometimes it’s best to text or email...Quick start: Text messagingFrom the home screen, touch Messaging.Tip: To see more messages, flick or drag up.MessagingNew messageCompose new message1225455878714447772222You had 1 missed call from 122545458787 ... 17 Aug Wanna catch something to eat tonight? How about ... 17 Aug 12223334545Ha! Thanks. 16 Aug SettingsSearchCompose00:32Drag or flick to scroll.Press to change settings and more.28 March 2012
23MessagingEmail•To set up Google or Corporate (Microsoft™ Exchange server) accounts, press Menu >Settings> Accounts & sync > Add account. For details, contact the account provider.To set up standard email accounts (not Gmail™ or Microsoft™ Exchange), touch > Email and follow the wizard. To add more standard accounts, open Email and press Menu > Accounts > Menu > Add account. For details, contact the account provider.•To open email, touch > Email or Gmail. Touch a message to open it.Tip: Press Menu for options like Refresh or Search.•To create an email, touch > Email or Gmail, then press Menu > Compose.Tip: Press Menu for options, like Attach or Add Cc/Bcc.Gmail synchronizes with your Google™ account mail, which you can open from any computer at http://mail.google.com. To stop synchronizing with your account, press Menu > Settings > Accounts & sync, touch your Google account, then uncheck Sync Gmail.28 March 2012
24 MessagingVoicemailWhen you have a new voicemail, shows in the status bar at the top of your screen. To hear voicemails, touch then touch and hold 1.If you need to change your voicemail number, in the home screen press Menu > Settings > Call settings > Voicemail settings. For your voicemail number or other details, contact your service provider.28 March 2012
25Text entryText entrykeys when you need themQuick start: Text entryEnter letters by using the built-in or by touching the keypad on the screen.Text entry dictionaryYour phone’s dictionary stores special words or names to recognize when you enter them.To open your dictionary, from the home screen press Menu > Settings > Language & keyboard > User dictionary.•To add a word, press Menu > Add.•To edit or delete a word, touch and hold it.aszxcvbnmdf gh jk lwe r t yu i op?123safdhgkjlzcxbvmnwreytiuop.qDinner at Bistro FantaDonexc11:35Fanta Fantastic Fantasy Fantasies Vantage Fangs ... 123 4 567 8 9 0Open a keypad for symbols or numbers.Voice Input/DictationTouch for more suggested words.28 March 2012
26 ScheduleSchedulehelping you stay in controlQuick start: ScheduleFrom the home screen, touch > Calendar.Alarm clockTo set an alarm, touch > Clock, then touch the alarm.•To turn an alarm on or off, touch next to it.•To add an alarm, touch Add alarm, then enter alarm details.•To change an alarm, touch the time.•To set a snooze period, in the Alarm Clock list press Menu > Settings > Snooze duration.SunMon Tue Wed ThuSatFriJune 201228 29 30 31 123456 8 91011 12 13 15 16 1718 19 20 22 23 2425 26 27 29 30 3171421287Day Week Agenda Today MoreMonthDrag or flick to scroll.Color indicates events.Press to choose the calendar view. Choose Moreto create an event or change settings.28 March 2012
27ScheduleWhen an alarm sounds, touch Dismiss to turn it off or Snooze to delay it. To cancel a snoozed alarm, drag down the status bar and touch the alarm name.Date & timeTo set the date, time, time zone, and formats, press Menu > Settings > Date & time.28 March 2012
28 WebWebsurf the web with your phoneQuick start: WebFrom the home screen, touch > Browser.Note: Your phone automatically uses your mobile phone network to connect to the web. Your service provider may charge to surf the web or download data. If you can’t connect, contact your service provider. Or, connect to your Wi-Fi network using “Bluetooth™, Wi-Fi, & cable connections” on page 35.DownloadsTo download files in your browser, touch a file link or touch and hold a picture to choose Save image.To show the files you downloaded, touch > Downloads. Touch and hold an item to open it, see details, or remove it from the list.You can download “Apps” on page 13.http://www.11:35New windowRefreshBookmarksExitWindowsMoreEnter a web page URL.Press to open bookmarks,windows, and more.ConnectionMobile Network: Wi-Fi: 28 March 2012
29LocationLocationwhere you are, and where you’re goingQuick start: LocationFrom the home screen, touch > Maps.Google Maps™ offers powerful, user-friendly mapping technology and local business information—including business locations, contact information, and driving directions.Tip: Press Menu > Help to learn more.N Clark StWacker DrMh StN Park StN New Stsh AveN Dearborn StE Randolph StN Micigan AveN MicigarD submuloC NW Lake St W Lake StE Wacker PlState/LakeLakeRandolphSt MetraRandolph/WabashWashington-BlueE S WaterStMMMDDDeeeeeaaarrbbboorrnnSSSt44 West StreetAChicago, ILSearch Clear MapDirections More Settings HelpDrag or flick to scroll.Find nearby places.Show your location.Show layers on the map.Press to get directions, open your starred places, windows, and more.28 March 2012
30 Photos & videosPhotos & videossee it, capture it, share it!Quick start: Photos & videosFrom the home screen, touch > Camera.Tip: For the clearest photos and videos, clean the lens with a soft, dry cloth.View & share photos & videosFrom the home screen, touch > Gallery.Flick left and right to show folders. Touch a folder to show its photos or videos, then touch a thumbnail image to open, share, or delete it.Tip: From the viewfinder, you can touch the thumbnail in the bottom left to open your last photo or video.Open your last photo or video.Touch the screen to open options.Capture.8MO2109Zoom in/out.28 March 2012
31Photos & videos•To zoom in, touch the screen with two fingers and then drag them apart. To zoom out, drag your fingers together.•To send or post the photo or video, touch Menu>Share.To use a Bluetooth or cable connection, see “Bluetooth™, Wi-Fi, & cable connections” on page 35.•To delete the photo or video, touch Menu >Delete.•To crop or rotate a photo, touch Menu.•To play a video, touch .Tip: Turn the phone sideways for a widescreen view.28 March 2012
32 MusicMusicwhen music is what you need...Quick start: MusicFrom the home screen, touch > Music > My Music, then choose a song to play it:While playing music:•To adjust volume, use the volume keys.•When a song is playing, press Menu to use it as a ringtone or press Menu > More > Add to playlist to add it to a playlist.Tip: To edit, delete, or rename playlists, touch the Playlists tab, then touch and hold the playlist name.12:11My MusicSong IDFind & share lyricsSong BoxTrendingtunewikiRegister / LoginAdd FriendsGo to yourmusic library.Find more songs like your favorites. Share songs and lyrics with your friends.See what’s hot.Enter lyrics to identify a song.28 March 2012
33Music•When a song is playing, to share the song or lyrics with your friends through a social network, like Facebook, Twitter, touch Share Song or Share Lyric.•To hide the player and use other apps, press Home . Your music keeps playing. To return to the player, flick down the status bar and touch the song that’s being played.•To stop the player, touch .•Before a flight, turn off network and wireless connections so that you can keep listening to music: Press and hold Power/Lock > Airplane mode.Note: When you select airplane mode, all wireless services are disabled. You can then turn Wi-Fi and/or Bluetooth back on, if permitted by your airline. Other wireless voice and data services (such as calls and text messages) remain off in airplane mode. Emergency calls to your region's emergency number can still be made.You can use your phone’s 3.5mm headset jack to connect wired headphones, or go wireless with a Bluetooth headset in “Bluetooth™, Wi-Fi, & cable connections” on page 35.To listen to FM radio stations, Plug in a 3.5mm HJS headset and touch > FM Radio. Your phone uses the headset wire as the radio antenna.28 March 2012
34 MediaMediaview and share...Quick start: MediaFrom the home screen, touch > MediaSee.•Press Menu to Select a Media Player or the Upload/Download Manager.•Touch and hold a thumbnail, then touch Push to, Upload or Information to send to an online media server or display details.Local Connecting...PhotoVideoMusicShow Media Server ListTouch to open.Touch to select category (Photo, Video, or Music).28 March 2012
35Bluetooth™, Wi-Fi, & cable connectionsBluetooth™, Wi-Fi, & cable connectionshome, office, or hotspotQuick start: connectionsNote: Using a mobile device or accessory while driving may cause distraction and may be illegal. Always obey the laws and drive safely.From the home screen, press Menu > Settings > Wireless & networks, then Bluetooth settings or Wi-Fi settings.Bluetooth settings(Your Phone)Device nameMake device discoverableDiscoverableBluetoothDiscoverable timeoutWi-Fi networksWi-Fi settingsNotify me when an open network is availableNetwork notificationWi-Fi(Your network)Turn Bluetooth power on & scan, or turn off.Change your phone’s Bluetooth device name.Turn Wi-Fi power on & scan, or turn off.Connect a network.28 March 2012
36 Bluetooth™, Wi-Fi, & cable connections•To connect Bluetooth devices, press Menu > Settings > Wireless & networks > Bluetooth settings > Scan for devices (or Bluetooth, if it is off). Touch a device to connect it.•To connect Wi-Fi networks, press Menu > Settings > Wireless & networks > Wi-Fi settings (then touch Wi-Fi, if it is off). Touch a network to connect it.•To use a cable connection, connect your phone’s micro USB port to a standard USB port on your computer, then use a computer program to transfer files to and from your phone’s memory card (optional). Your phone supports microSD cards up to 32GB.On your phone, flick down the status bar and touch to enable your phone’s memory card.You can download your phone’s driver files from www.motorola.com/support.•To make your phone a hotspot that other devices can use to connect to the Internet, press Menu > Settings > Wireless & networks > Tethering & portable hotspot. Then, choose to enable USB tethering or Portable Wi-Fi hotspot.Note: Keep it secure. To protect your phone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.28 March 2012
37Bluetooth™, Wi-Fi, & cable connectionsWi-Fi modesFor those who like to get a bit more technical, your phone supports the following Wi-Fi modes: 802.11b, g, n.28 March 2012
38 SecuritySecurityhelp keep your phone safeQuick start: SecurityFrom the home screen, press Menu > Settings > Location & security.ResetTo reset your phone to factory settings and erase all the data on your phone, press Menu > Settings > Privacy > Factory data reset > Reset phone.Warning: All downloaded apps and user data on your phone will be deleted.Lock screen with a pattern, PIN, or passwordSet up screen lockTurn off ephemeris auto downloadVisible passwordsScreen unlockPasswordsLocation & security settingsSet up SIM card lockSIM card lockChoose a number code required to turn on your phone.Set a lock pattern, PIN, or password required to wake up the screen.28 March 2012
39TroubleshootingTroubleshootingwe’re here to helpCrash recoveryIn the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Press and hold Power/Lock , then touch Restart, or remove the back cover and battery (“Assemble & charge” on page 6), then replace and turn on your phone as usual.Service & repairsIf you have questions or need assistance, we’re here to help.Go to www.motorola.com/support, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 0800 666 8676 (Argentina), 800-201-442 (Chile), 01-800-700-1504 (Colombia), 01 800 021 0000 (México), 0800-100-4289 (Venezuela), or 0-800-52-470 (Perú).28 March 2012
40 TroubleshootingSafety, Regulatory & LegalBattery Use & SafetyBattery Use & SafetyThe following battery use and safety information applies to all Motorola mobile devices. If your mobile device uses a non-removable main battery (as stated in your product information), details related to handling and replacing your battery should be disregarded—the battery should only be replaced by a Motorola-approved service facility, and any attempt to remove or replace your battery may damage the product.Important: Handle and store batteries properly to avoid injury or damage. Most battery safety issues arise from improper handling of batteries, and particularly from the continued use of damaged batteries.DON’Ts• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the form of your battery.• Don’t use tools, sharp objects, or excessive force to insert or remove the battery as this can damage the battery.• Don’t let the mobile device or battery come in contact with liquids.* Liquids can get into the mobile device’s circuits, leading to corrosion.• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay in prolonged contact with the battery contact points, the battery could become very hot.• Don’t place your mobile device or battery near a heat source.* High temperatures can cause the battery to swell, leak, or malfunction.• Don’t dry a wet or damp battery with an appliance or heat source, such as a hair dryer or microwave oven.DOs• Do avoid leaving your mobile device in your car in high temperatures.*• Do avoid dropping the mobile device or battery.* Dropping these items, especially on a hard surface, can potentially cause damage.*• Do contact your service provider or Motorola if your mobile device or battery has been damaged in any of the ways listed here.* Note: Always make sure that any battery, connector and compartment covers are closed and secure to avoid direct exposure of the battery to any of these conditions, even if your product information states that your mobile device can resist damage from these conditions.28 March 2012
41Safety, Regulatory & LegalImportant: Motorola recommends you always use Motorola-branded batteries and chargers for quality assurance and safeguards. Motorola’s warranty does not cover damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you identify authentic Motorola batteries from non-original or counterfeit batteries (that may not have adequate safety protection), Motorola provides holograms on its batteries. You should confirm that any battery you purchase has a “Motorola Original” hologram.If you see a message on your display such as Invalid Battery or Unable to Charge, take the following steps:•Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;•If there is no hologram, the battery is not a Motorola battery;•If there is a hologram, replace the battery and try charging it again;•If the message remains, contact a Motorola authorized service center.Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion, leakage, or other hazard.Proper and safe battery disposal and recycling: Proper battery disposal is not only important for safety, it benefits the environment. You can recycle your used batteries in many retail or service provider locations. Additional information on proper disposal and recycling can be found at www.motorola.com/recyclingDisposal: Promptly dispose of used batteries in accordance with local regulations. Contact your local recycling center or national recycling organizations for more information on how to dispose of batteries.Warning: Never dispose of batteries in a fire because they may explode.Battery ChargingBattery ChargingNotes for charging your product’s battery:•During charging, keep your battery and charger near room temperature for efficient battery charging.•New batteries are not fully charged.•New batteries or batteries stored for a long time may take more time to charge.•Motorola batteries and charging systems have circuitry that protects the battery from damage from overcharging.Third Party AccessoriesUse of third party accessories, including but not limited to batteries, chargers, headsets, covers, cases, screen protectors and memory cards, may impact your mobile device’s performance. In some circumstances, third party accessories can be dangerous and may void 032375o28 March 2012
42 Safety, Regulatory & Legalyour mobile device’s warranty. For a list of Motorola accessories, visit www.motorola.com/productsDriving PrecautionsResponsible and safe driving is your primary responsibility when behind the wheel of a vehicle. Using a mobile device or accessory for a call or other application while driving may cause distraction, and may be prohibited or restricted in certain areas—always obey the laws and regulations on the use of these products.While driving, NEVER:•Type, read, enter or review texts, emails, or any other written data.•Surf the web.•Input navigation information.•Perform any other functions that divert your attention from driving.While driving, ALWAYS:•Keep your eyes on the road.•Use a handsfree device if available or required by law in your area.•Enter destination information into a navigation device before driving.•Use voice activated features (such as voice dial) and speaking features (such as audible directions), if available.•Obey all local laws and regulations for the use of mobile devices and accessories in the vehicle.•End your call or other task if you cannot concentrate on driving.Remember to follow the “Smart Practices While Driving” at www.motorola.com/callsmart (in English only).Seizures, Blackouts & EyestrainTo reduce eyestrain and avoid headaches, it is always a good idea to hold the screen a comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.Some people may be susceptible to seizures or blackouts (even if they have never had one before) when exposed to flashing lights or light patterns, such as when playing video games, or watching videos with flashing-light effects.Discontinue use and consult a physician if any of the following symptoms occur: seizures, blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.If you or someone in your family has experienced seizures or blackouts, please consult with your physician before using an application that produces flashing-light effects on your mobile device.28 March 2012
43Safety, Regulatory & LegalCaution About High Volume UsageWarning: Exposure to loud noise from any source for extended periods of time may affect your hearing. The louder the volume sound level, the less time is required before your hearing could be affected. To protect your hearing:•Limit the amount of time you use headsets or headphones at high volume.•Avoid turning up the volume to block out noisy surroundings.•Turn the volume down if you can’t hear people speaking near you.If you experience hearing discomfort, including the sensation of pressure or fullness in your ears, ringing in your ears, or muffled speech, you should stop listening to the device through your headset or headphones and have your hearing checked.For more information about hearing, see our website at direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).Repetitive MotionWhen you repetitively perform actions such as pressing keys or entering finger-written characters, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. If you continue to have discomfort during or after such use, stop use and see a physician.ChildrenKeep your mobile device and its accessories away from small children. These products are not toys and may be hazardous to small children. For example:•A choking hazard may exist for small, detachable parts.•Improper use could result in loud sounds, possibly causing hearing injury.•Improperly handled batteries could overheat and cause a burn.Supervise access for older children. Similar to a computer, if an older child does use your mobile device, you may want to monitor their access to help prevent:•Exposure to inappropriate apps or content.•Improper use of apps or content.•Loss of data.Glass PartsSome parts of your mobile device may be made of glass. This glass could break if the product receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using your mobile device until the glass is replaced by a qualified service center.28 March 2012
44 Safety, Regulatory & LegalOperational WarningsObey all posted signs when using mobile devices in public areas.Potentially Explosive AreasPotentially explosive areas are often, but not always, posted and can include blasting areas, fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or storage facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal powders.When you are in such an area, turn off your mobile device, and do not remove, install, or charge batteries, unless it is a radio product type especially qualified for use in such areas and certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such areas, sparks can occur and cause an explosion or fire.Symbol KeyYour battery, charger, or mobile device may contain symbols, defined as follows:Symbol DefinitionImportant safety information follows.Do not dispose of your battery or mobile device in a fire.Your battery or mobile device may require recycling in accordance with local laws. Contact your local regulatory authorities for more information.Do not dispose of your battery or mobile device with your household waste. See “Recycling” for more information.Do not use tools.032374o032376o032375o28 March 2012
45Safety, Regulatory & LegalRadio Frequency (RF) EnergyExposure to RF EnergyYour mobile device contains a transmitter and receiver. When it is ON, it receives and transmits RF energy. When you communicate with your mobile device, the system handling your call controls the power level at which your mobile device transmits.Your mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.RF Energy Operational PrecautionsFor optimal mobile device performance, and to be sure that human exposure to RF energy does not exceed the guidelines set forth in the relevant standards, always follow these instructions and precautions:•When placing or receiving a phone call, hold your mobile device just like you would a landline phone.•If you wear the mobile device on your body, always place the mobile device in a Motorola-supplied or approved accessory (e.g. clip, holder, holster, case or arm band). If you do not use a body-worn accessory supplied or approved by Motorola, ensure that whatever product is used is free of any metal and that it positions the mobile device at least 2.5 cm (1 inch) away from the body.•Using accessories not supplied or approved by Motorola may cause your mobile device to exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved accessories, visit our website at: www.motorola.com.RF Energy Interference/CompatibilityNearly every electronic device is subject to RF energy interference from external sources if inadequately shielded, designed, or otherwise configured for RF energy compatibility. In some circumstances, your mobile device may cause interference with other devices.For indoor use only.Symbol Definition28 March 2012
46 Safety, Regulatory & LegalFollow Instructions to Avoid Interference ProblemsTurn off your mobile device in any location where posted notices instruct you to do so, such as hospitals or health care facilities.In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.Medical DevicesIf you have a medical device, including an implantable medical device such as a pacemaker or defibrillator, consult your healthcare provider and the device manufacturer’s directions before using this mobile device.Persons with implantable medical devices should observe the following precautions:•ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the implantable medical device when the mobile device is turned ON.•DO NOT carry the mobile device in the breast pocket.•Use the ear opposite the implantable medical device to minimize the potential for interference.•Turn OFF the mobile device immediately if you have any reason to suspect that interference is taking place.Regulatory InformationYour Motorola mobile device is designed to comply with national and international regulatory requirements. For full compliance statements and details, please refer to the regulatory information in your printed product guide.Specific Absorption Rate (FCC & IC)SAR (IEEE)YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS FOR EXPOSURE TO RADIO WAVES.Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal Communications Commission (FCC) and Industry Canada (IC). These limits include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.28 March 2012
47Safety, Regulatory & LegalTests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the FCC and IC guidelines for your device model are listed below:During use, the actual SAR values for your device are usually well below the values stated. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.If you are interested in further reducing your RF exposure then you can easily do so by limiting your usage or simply using a hands-free kit to keep the device away from the head and body.Additional information can be found at www.motorola.com/rfhealth.Specific Absorption Rate (ICNIRP)SAR (ICNIRP)YOUR MOBILE DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for your device model are listed below:Head SAR GSM 1900, Wi-Fi, Bluetooth 1.42 W/kgBody-worn SAR GSM 850, Wi-Fi, Bluetooth 1.27 W/kgHead SAR UMTS 2100 + Wi-Fi + Bluetooth 1.13 W/kgBody-worn SAR GSM 850 + Wi-Fi + Bluetooth 0.878 W/kg28 March 2012
48 Safety, Regulatory & LegalDuring use, the actual SAR values for your device are usually well below the values stated. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.If you are interested in further reducing your RF exposure then you can easily do so by limiting your usage or simply using a hands-free kit to keep the device away from the head and body.Additional information can be found at www.motorola.com/rfhealth.European Union Directives Conformance StatementEU ConformanceThe following CE compliance information is applicable to Motorola mobile devices that carry one of the following CE marks:Hereby, Motorola declares that this product is in compliance with:•The essential requirements and other relevant provisions of Directive 1999/5/EC•All other relevant EU DirectivesFor products that support Wi-Fi 802.11a (as defined in your product information): This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency band.The following gives an example of a typical Product Approval Number:0168 [Only Indoor Use Allowed In Francefor Bluetooth and/or Wi-Fi]01680168 Product Approval Number28 March 2012
49Safety, Regulatory & LegalYou can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to R&TTE Directive) at www.motorola.com/rtte (in English only). To find your DoC, enter the Product Approval Number from your product’s label in the “Search” bar on the website.FCC Notice to UsersFCC NoticeThe following statement applies to all products that bear the FCC logo on the product label.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and the receiver.•Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. See 47 CFR Sec. 15.19(a)(3).Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21.For products that support Wi-Fi 802.11a (as defined in your product information): This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz (802.11a) Wi-Fi frequency band.Software NoticesSoft ware Copy right NoticeWarning against unlocking the bootloader or altering a product's operating system software: Motorola strongly recommends against altering a product's operating system, which includes unlocking the bootloader, rooting a device or running any operating software other than the approved versions issued by Motorola and its partners. Such alterations may 28 March 2012
50 Safety, Regulatory & Legalpermanently damage your product, cause your product to be unsafe and/or cause your product to malfunction. In such cases, neither the product nor any damage resulting therefrom will be covered by warranty.Important FCC information: You must not make or enable any changes to the product that will impact its FCC grant of equipment authorization. The FCC grant is based on the product's emission, modulation, and transmission characteristics, including: power levels, operating frequencies and bandwidths, SAR levels, duty-cycle, transmission modes (e.g., CDMA, GSM), and intended method of using the product (e.g., how the product is held or used in proximity to the body). A change to any of these factors will invalidate the FCC grant. It is illegal to operate a transmitting product without a valid grant.Location ServicesGPS & AGPSThe following information is applicable to Motorola mobile devices that provide location based functionality. Location sources can include GPS, AGPS and Wi-Fi.Your mobile device can use Global Positioning System (GPS) signals for location-based applications. GPS uses satellites controlled by the U.S. government that are subject to changes implemented in accordance with the Department of Defense policy and the Federal Radio Navigation Plan. These changes may affect the performance of location technology on your mobile device.Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains information from the cellular network to improve GPS performance. AGPS uses your wireless service provider's network and therefore airtime, data charges, and/or additional charges may apply in accordance with your service plan. Contact your wireless service provider for details.Your mobile device can also use Wi-Fi signals to determine your approximate location, using information from known and available Wi-Fi networks.Your LocationLocation-based information includes information that can be used to determine the approximate location of a mobile device. Mobile devices which are connected to a wireless network transmit location-based information. Devices enabled with location technology also transmit location-based information. Additionally, if you use applications that require location-based information (e.g. driving directions), such applications transmit location-based information. This location-based information may be shared with third parties, including your wireless service provider, applications providers, Motorola, and other third parties providing services.28 March 2012
51Safety, Regulatory & LegalEmergency CallsWhen you make an emergency call, the cellular network may activate the AGPS technology in your mobile device to tell the emergency responders your approximate location.AGPS has limitations and might not work in your area. Therefore:•Always tell the emergency responder your location to the best of your ability; and•Remain on the phone for as long as the emergency responder instructs you.NavigationNavigationThe following information is applicable to Motorola mobile devices that provide navigation features.When using navigation features, note that mapping information, directions and other navigational data may contain inaccurate or incomplete data. In some countries, complete information may not be available. Therefore, you should visually confirm that the navigational instructions are consistent with what you see. All drivers should pay attention to road conditions, closures, traffic, and all other factors that may impact driving. Always obey posted road signs.Privacy & Data SecurityPrivacy & Data SecurityMotorola understands that privacy and data security are important to everyone. Because some features of your mobile device may affect your privacy or data security, please follow these recommendations to enhance protection of your information:• Monitor access—Keep your mobile device with you and do not leave it where others may have unmonitored access. Use your device’s security and lock features, where available.• Keep software up to date—If Motorola or a software/application vendor releases a patch or software fix for your mobile device that updates the device’s security, install it as soon as possible.• Secure Personal Information—Your mobile device can store personal information in various locations including your SIM card, memory card, and phone memory. Be sure to remove or clear all personal information before you recycle, return, or give away your device. You can also backup your personal data to transfer to a new device.Note: For information on how to backup or wipe data from your mobile device, go to www.motorola.com/support• Online accounts—Some mobile devices provide a Motorola online account (such as MOTOBLUR). Go to your account for information on how to manage the account, and how to use security features such as remote wipe and device location (where available).28 March 2012
52 Safety, Regulatory & Legal• Applications and updates—Choose your apps and updates carefully, and install from trusted sources only. Some apps can impact your phone’s performance and/or have access to private information including account details, call data, location details and network resources.•Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi networks. Also, when using your device as a hotspot (where available) use network security. These precautions will help prevent unauthorized access to your device.• Location-based information—Mobile devices enabled with location based technologies such as GPS, AGPS or Wi-Fi, can transmit location-based information. See “Location Services” for more details.• Other information your device may transmit—Your device may also transmit testing and other diagnostic (including location-based) information, and other non-personal information to Motorola or other third-party servers. This information is used to help improve products and services offered by Motorola.If you have further questions regarding how the use of your mobile device may impact your privacy or data security, please contact Motorola at privacy@motorola.com, or contact your service provider.Use & CareUse & CareYour mobile device is designed to resist damage from exposure to certain rugged conditions, as stated in your product information. However, to help care for your mobile device avoid prolonged or extreme exposure to those conditions and please observe the following:protectionTo help protect your mobile device, always make sure that any battery, connector and compartment covers are closed and secure.dryingDon’t try to dry your mobile device using a microwave oven, conventional oven, or dryer, as this may damage the mobile device.cleaningTo clean your mobile device, use only a dry soft cloth. Don’t use alcohol or other cleaning solutions.28 March 2012
53Safety, Regulatory & LegalRecyclingRecyclingMobile Devices & AccessoriesPlease do not dispose of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with your household waste, or in a fire. These items should be disposed of in accordance with the national collection and recycling schemes operated by your local or regional authority. Alternatively, you may return unwanted mobile devices and electrical accessories to any Motorola Approved Service Center in your region. Details of Motorola approved national recycling schemes, and further information on Motorola recycling activities can be found at: www.motorola.com/recyclingPackaging & Product GuidesProduct packaging and product guides should only be disposed of in accordance with national collection and recycling requirements. Please contact your regional authorities for more details.Software CopyrightSoft ware Copy right NoticeMotorola products may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.Content CopyrightContent Copyri ghtThe unauthorized copying of copyrighted materials is contrary to the provisions of the Copyright Laws of the United States and other countries. This device is intended solely for copying non-copyrighted materials, materials in which you own the copyright, or materials which you are authorized or legally permitted to copy. If you are uncertain about your right to copy any material, please contact your legal advisor.28 March 2012
54 Safety, Regulatory & LegalOpen Source Software InformationOSS InformationFor instructions on how to obtain a copy of any source code being made publicly available by Motorola related to software used in this Motorola mobile device, you may send your request in writing to the address below. Please make sure that the request includes the model number and the software version number.MOTOROLA MOBILITY, INC.OSS Management600 North US Hwy 45Libertyville, IL 60048USAThe Motorola website opensource.motorola.com (in English only) also contains information regarding Motorola's use of open source.Motorola has created the opensource.motorola.com website to serve as a portal for interaction with the software community-at-large.To view additional information regarding licenses, acknowledgments and required copyright notices for open source packages used in this Motorola mobile device, please press Menu Key >Settings >About phone >Legal information >Open source licenses. In addition, this Motorola device may include self-contained applications that present supplemental notices for open source packages used in those applications.Service & RepairsIf you have questions or need assistance, we're here to help.Go to www.motorola.com/support, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 0800 666 8676 (Argentina), 800-201-442 (Chile), 01-800-700-1504 (Colombia), 01 800 021 0000 (México), 0800-100-4289 (Venezuela), or 0-800-52-470 (Perú).How to Obtain Service or Other Information 1. Please access and review the online Customer Support section of Motorola's consumer website prior to requesting warranty service.2. If the Product is still not functioning properly after making use of this resource, please contact the Warrantor listed at the Motorola website or the contact information for the corresponding location.3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine whether your Product requires service. You may be required to download, or otherwise obtain and accept software updates from Motorola or a Motorola Authorized 28 March 2012
55Safety, Regulatory & LegalRepair Center. You are responsible for any applicable carrier service fees incurred while obtaining the required downloads. Complying with the warranty process, repair instructions and accepting such software updates is required in order to receive additional warranty support.4. If the software update does not fix the problem, you will receive instructions on how to ship the Product to a Motorola Authorized Repair Center or other entity.5. To obtain warranty service, as permitted by applicable law, you are required to include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) your address and telephone number. In the event the Product is not covered by the Motorola Limited Warranty, Motorola will inform the consumer of the availability, price and other conditions applicable to the repair of the Product.To obtain service or other information, please access and review the online Customer Support section of Motorola's consumer website at www.motorola.com.Motorola Mobility Inc. Limited Global Warranty Mobile PhonesWarrantyFOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.Who is Covered?This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.What Does this Limited Warranty Cover?Motorola Mobility Inc. or its subsidiaries' warranty obligations are limited to the terms and conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility Inc or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which accompany such Mobile Phone ("Product") against defects in materials and workmanship, under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser, or the period of time required by the laws of the country where the Product is purchased, whichever is longer ("Warranty Period").28 March 2012
56 Safety, Regulatory & LegalRepairs made under this Limited Warranty are covered for the balance of the original Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the original product will be covered only for the duration of the original Warranty Period.This Limited Warranty is only available in the country where the Product was purchased. Motorola may provide service outside the country of purchase, to the extent that it is possible and under the terms and conditions of the country of purchase.This Limited Warranty applies only to new Products which are a) manufactured by or for Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to them; b) purchased by consumers from an authorized reseller or distributor of Motorola Products; and c) accompanied by this written Limited Warranty.What Will Motorola Do?If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty Period, Motorola, at its sole option, unless otherwise required by applicable law, will either (1) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the Product with a replacement Product that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original Product; or (3) refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty.Products, parts and supporting documentation provided to Motorola as part of the warranty process, shall become the property of Motorola, and may not be returned. When a replacement or refund is given, the Product for which the replacement or refund is provided must be returned to Motorola and shall become the property of Motorola.Exclusions (Products and Accessories)This warranty does not apply to:(a) Consumable parts, such as batteries or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship. As with all batteries, the maximum capacity of the battery will decrease with time and use; this is not a defect. Only defective batteries and batteries that leak are covered by this warranty.(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage.(c) Damage caused by use with non-Motorola products. Defects or damage that result from the use of non-Motorola branded or certified Products, accessories or other peripheral equipment, including without limitation housings, parts, or software, are excluded from coverage.28 March 2012
57Safety, Regulatory & Legal(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; including but not limited to: (i) improper usage or operation (e.g. operating the Product outside their permitted or intended uses as defined by Motorola, including but not limited to as set forth by Motorola in the Products' User Manual, Quick Start Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances, but only to the extent the damage was not caused by incorrectly securing the phone's protective elements or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the Products for commercial rental purposes; or (iv) external causes or acts which are not the fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of God, are excluded from coverage.(e) Unauthorized Service or Modification. Defects or damage resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way, including but not limited to tampering with or altering the software, by someone other than Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the foregoing, any Product which has had its bootloader unlocked, or whose operating system has been altered, including any failed attempts to unlock the bootloader or alter such operating system, is not covered by this warranty, regardless of whether such modifications are authorized, approved, or otherwise sanctioned by Motorola.(f) A product or part that has been modified in any manner without the written permission of Motorola. Products that have been altered in any manner so as to prevent Motorola from determining whether such Products are covered under the terms of this Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to (i) serial numbers, date tags or other manufacturer coding that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other evidence of tampering. Do not open the Product or attempt to repair the Product yourself; such conduct may cause damage that is not covered by this warranty.(g) Normal wear and tear or otherwise due to the normal aging of the Product.(h) Defects, damages, or the failure of the Product due to any communication service or network you subscribe to or use with the Products.(i) All software, including operating system software, third-party software, applications, and all other software of any kind. Software distributed by Motorola is provided "AS-IS" and "AS AVAILABLE," "WITH ALL FAULTS" and without a warranty of any kind. The Limited Warranty does not apply to any non-Motorola product or any software, 28 March 2012
58 Safety, Regulatory & Legaleven if packaged or sold with the Motorola hardware, unless otherwise required by applicable local law.(j) Products that have been refurbished, reconditioned, or remanufactured, except for Products repaired or replaced pursuant to the terms of this Limited Warranty.If damage is outside the scope of warranty coverage, repair services may be available, but all costs associated with such out of warranty repair will be your responsibility.What Other Limitations are There?•TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.•TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER.•TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.•TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY 28 March 2012
59Safety, Regulatory & LegalKIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS.•SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR JURISDICTION.• DATA BACKUP: ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS, INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES, MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE REINSTALLED BY MOTOROLA. TO AVOID LOSING SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL BE RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES, CONTENT, APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE OPERATING SYSTEM SOFTWARE. THIRD PARTY APPLICATIONS INSTALLED ON THE PRODUCT MAY NOT BE COMPATIBLE OR WORK WITH THE PRODUCT AS A RESULT OF THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE, SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.28 March 2012
60 Safety, Regulatory & Legal• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A PRODUCT'S OPERATING SYSTEM SOFTWARE: MOTOROLA STRONGLY RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY DAMAGE RESULTING THEREFROM WILL BE COVERED BY THIS WARRANTY.• IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION. THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES (E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE PRODUCT (E.G., HOW THE PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A TRANSMITTING PRODUCT WITHOUT A VALID GRANT.Guarantee Policy (Mexico)Guarantee ( Mexico)This Guarantee Policy represents the only guarantee that applies to personal communication Products and Accessories of the Motorola Trademark that are purchased in Mexico and represents any other guarantee contained in the instructions, manuals, guides and/or warnings contained inside the packaging of said Products and Accessories.I. Items Covered by this GuaranteeIt protects the manufacturing defects and hidden defects of the “Products” and “Accessories” (such as batteries, antennas, chargers, wired headphones and wireless devices) of the Motorola trademark, described in the space that for such purpose is established on the back of this Guarantee Policy, which, covers all of the parts, components, accessories and labor of Motorola Products, as well as the transportation costs that derive from fulfilling this policy, within its service network.The Motorola “Products” that this guarantee protects may be: (a) cellular phones, (b) smart phones (pocket computer and cellular phone), (c) beepers, (d) two-way radios, (e) wireless phones.Motorola, free of charge for you, shall have the option to repair or replace the “Products”, “Accessories” and components that present problems and are covered by the Guarantee. 28 March 2012
61Safety, Regulatory & LegalPrior authorization expressed by the service requester, Motorola Comercial, S.A. de C.v. shall use used, equally functioning, refurbished, repaired or second hand parts or spare parts to repair the “Product.” Software updates shall not be provided.II. Duration of the GuaranteeThe duration of the guarantee shall be one year starting from the purchase date of the new “Product” or “Accessory” at an authorized establishment.III. Procedure for Exercising the GuaranteeTo demand the fulfillment of this guarantee, the address where the “Product” or “Accessory” was purchased must be sent to the address of the Person Responsible for the “Products” and “Accessories” in Mexico:or to the address of the authorized service center (which you can consult free of charge by calling 01 800 021 0000) and presenting the “Product” or “Accessory” with its parts and components.To exercise this guarantee, you must present the “Product” or “Accessory” and this Guarantee Policy duly sealed by the establishment where it was purchased. In the event that this policy was not established on the date in which the “Product” or “Accessory” was purchased, you must present the receipt from this purchase. IV. Limitations or Exceptions of this GuaranteeThe guarantee shall not be valid:•When the “Product” or “Accessory” had been used in conditions different than normal conditions.•When the “Product” or “Accessory” had not been operated in accordance with the accompanying usage instructions.•When the “Product” or “Accessory” had been changed or repaired by people who are not authorized by the national manufacturer, importer or respective responsible retailer•Abuse, Misuse and Accidents: Defects or damage that result from abuse, misuse or accidents, including but not limited to: (a) improper handling, usage, operation or storage Motorola Comercial, S.A. de C.V.Bosque de Alisos 125Col. Bosques de las LomasDel. Cuajimalpa de MorelosC.P. 05120 México, D.F.Phone Number: (55) 5257-670028 March 2012
62 Safety, Regulatory & Legal(e.g. operating the Product or Accessories outside their permitted or intended uses including as set forth by Motorola in the Products or Accessories specification sheets or other documentation, or failing to comply with the Products or Accessories usage documentation); abuse/neglect (e.g. broken/bent/missing clips/fasteners/connectors); (b) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture, sand, food, dirt or similar substances caused from incorrectly securing the phone’s protective elements or subjecting the Products or Accessories to conditions beyond any stated specification or limits; (c) use of the Products for commercial rental purposes; or (d) external causes or acts which are not the fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of God, are excluded from coverage.Motorola shall notify the consumer if the service request is covered by this guarantee policy; in the event that it is not covered, Motorola shall inform the consumer of the availability, prices and other conditions that apply to repairing the “Product.”Motorola shall only replace the “Product” or “Accessory”, upon turning in the “Product” or “Accessory” purchased.For more information about the “Product” that needs repairs that are not covered by this guarantee, please call 01 800 021 0000.Note: In other countries, consult the local guarantee laws and regulations and your local Motorola office.Product model. “Product” purchase date.Seal of the authorized distributor or establishment where the “Product” was purchased.28 March 2012
63Safety, Regulatory & Legal Copyright & TrademarksMotorola Mobility Argentina S.A.Suipacha 1111 - Piso 18C1008AAW Buenos AiresARGENTINAwww.motorola.comCertain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details.All features, functionality, and other product specifications, as well as the information contained in this guide, are based upon the latest available information and believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.Note: The images in this guide are examples only.MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. Google, the Google logo, Google Play, Google Maps, Google Talk, Google Latitude, Gmail, YouTube, Picasa, Google Books, Google Docs, Google Goggles, Google Finance, Google Places, Google Maps Navigation Beta, Google Calendar, and Android are trademarks of Google, Inc. All other product or service names are the property of their respective owners.© 2012 Motorola Mobility, Inc. All rights reserved.Caution: Motorola does not take responsibility for changes/modification to the transceiver.Product ID: Motorola DEFY PRO (XT560)Manual Number: 68016865001-A28 March 2012
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