Motorola Mobility T56XA5 Mobile Cellular Phone User Manual Safety regulatory legal

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Document ID	3754858
Application ID	Lhnf2R+zL8wKuOmisFoA/A==
Document Description	Safety, regulatory, & legal User Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	55.91kB (698878 bits)
Date Submitted	2018-02-15 00:00:00
Date Available	2018-08-21 00:00:00
Creation Date	2018-01-29 22:10:32
Producing Software	Microsoft® Office Word 2007
Document Lastmod	2018-02-09 14:43:18
Document Title	Safety, regulatory, & legal User Manual
Document Creator	Microsoft® Office Word 2007
Document Author:	Yan Yan2 Hong

Safety, regulatory, & legal
Where is my legal, safety and regulatory information? In order to provide you
with better access to this important information, we’ve made the materials
accessible from the phone’s settings menu and on the web. Please review
these materials prior to using your device. To access the materials from a
connected phone, go to Settings
> System > Legal information, and select a topic. To access the materials on the
web, visit www.motorola.com/device-legal.
Regulatory information (e-label). Your mobile device may use an electronic
label (e-label) that provides some regulatory information about the device. To
view the regulatory information (such as FCC ID) for this device, on the phone,
go to Settings > System > Regulatory information, or visit
www.motorola.com/device-legal.
Battery charging. Charge your mobile device using a compatible Motorola
charger, another brand class 2 Limited Power Source USB charger that
complies with USB 1.1, 2.0, 3.0, or greater, and complies with EN301489-34,
EN60950-1 or equivalent, or a high-power USB port on a PC. Chargers that
do not comply with these standards may be unsafe and may cause slow
charging, product damage, or reduced device performance.
• Your mobile device will not charge if the temperature is too high or low.
• Only use Motorola-approved batteries, which contain safety circuitry
and are designed to give the best performance in your mobile device.
• Don.’t use a damaged charger or charger cable to charge your device.
• Don’t use tools, sharp objects, or excessive force to clean the USB port,
as this may damage your mobile device.
Distractions. Using your mobile device in some circumstances could distract
you and may cause a dangerous situation. Be aware of your surroundings
and environmental hazards when using your mobile device.
Driving precautions. Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws and
regulations.
Seizures, blackouts, eyestrain & discomfort. Prolonged use of any device may
cause discomfort in hands, fingers, arms, neck, and other parts of your body,
and may cause eyestrain and headaches. It is good practice to use your device
in a safe area with comfortable ambient lighting, and take frequent breaks if you
feel discomfort. Seek medical advice if symptoms persist.
In rare cases, flashing patterns or lights, for example in video games or
movies, may cause seizures or blackouts. If you suffer any seizures or
blackouts, or have a history of seizures, stop using your device and seek
medical advice.
Medical devices. If you use an implantable pacemaker or defibrillator, or other
medical device, consult your healthcare provider and the device
manufacturer’s directions before using this mobile device.
If you use a pacemaker or defibrillator, the FCC recommends that you
observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches)
from the pacemaker or defibrillator.
• Use the ear opposite the pacemaker or defibrillator to minimize the
potential for interference.
• Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Important: Some products contain magnets. Always keep products with
magnets more than 20 cm. (8 in.) from medical devices, such as pacemakers,
internal cardio defibrillators or other devices that can be affected by a
magnetic field. Also, keep away from credit cards, ID cards and other media
that use magnetically encoded information.
Children and animals. Keep your mobile device and its accessories away from
small children and animals. These products are not toys and maybe
hazardous to small children and animals. For example, a choking hazard may
exist for small, detachable parts. Keep plastic bags away from babies and
children to avoid danger of suffocation and choking. Supervise access. If
children use your mobile device and accessories, monitor their access for their
safety, and to help prevent loss of data or unexpected charges for data or app
purchases.
Glass parts. Some parts of your mobile device, like your screen, could be
made of glass. If the glass breaks, chips, or cracks, do not touch
or attempt to remove it. Stop using your mobile device until it can be repaired
by a qualified service center.
Use & care. To care for your Motorola mobile device, please observe the
following:
• Liquids. Don’t expose your mobile device to water, rain, extreme
humidity, sweat, or other liquids.
• Drying. Don’t try to dry your mobile device using a microwave oven,
conventional oven, or dryer.
• Extreme heat or cold. Don’t store, charge, or use your mobile device
in extreme heat or cold.
• Dust and dirt. Don’t expose your mobile device to dust, dirt, sand, food, or
similar materials.
• Cleaning. To clean your mobile device, use only a dry soft cloth. Don’t
use chemicals or compressed air.
• Shock and vibration. Don’t drop your mobile device or expose it to
strong vibration.
• Protection. To help protect your mobile device, always make sure that
any available connectors, compartments and removable covers are
closed and secure, and avoid carrying it with hard objects such as keys
or coins.
Operational warnings. Obey all posted signs when using mobile devices in
public areas.
• Potentially explosive areas: Potentially explosive areas are often, but
not always, posted and can include blasting areas, fueling stations,
fueling areas (such as below decks on boats), fuel or chemical transfer
or storage facilities, or areas where the air contains chemicals or
particles, such as grain dust, or metal powders.
Turn off your mobile device before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an explosion
or fire.
• Symbol key: Your charger, mobile device, battery (if user- removable),
device display, user’s guide, or packaging may contain symbols, defined
as follows:
Important safety information follows.
Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.
Don’t dispose of your battery or mobile device
with your household waste. See Disposal &
recycling for more information.
Don’t dispose of your battery or mobile
device in a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may damage
your hearing.
Specific absorption rate (ICNIRP). [EU, India, Japan, LA, MEA, RU/ CIS, ID]
YOUR MOBILE DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES. The highest SAR values under the
ICNIRP guidelines for your device model are listed below:
Head SAR
[Technology & Band], Wi-Fi,
Bluetooth
X.xx W/kg
Body-worn SAR
[Technology & Band], Wi-Fi,
Bluetooth
X.xx W/kg
To view additional SAR information on your phone, go to Settings
> System > Legal information > RF information. To view the
information on the web, visit www.motorola.com/rfhealth.
Supported frequencies and power. This device is capable of operation
on the following frequencies, subject to location and network
availability.
Model XT1924-4,XT1924-5
Operating mode
Frequency range
MHz / Band
Maximum nominal
transmit power
(conducted) dBm
Bluetooth
2400 – 2483.5
20
WLAN
2400 – 2483.5
20
GPS/GLONASS
1559-1610
N/A
FM Receive
87.5 – 108
N/A
GSM
5/8/3/2
33
UMTS
1/2/4/5/8
24
LTE
1/2/3/4/5/7/28
23
European conformance (CE). The following information is applicable to
mobile devices that carry a CE mark. Contact point: Regulatory Compliance,
Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business
Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio equipment
with this declaration and bearing the CE mark is in compliance
with Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red. Use the search feature
to find your device’s model or type. Your device’s model
and type may be under the battery, under the rear cover, or on the
exterior of the device.
Hearing Aid Compatibility (HAC). [US Only] The US performance
rating system for HAC compliant wireless phones is as follows: the
“M” (microphone) indicates that the product has been tested and
rated for acoustic coupling. The “T” (telecoil) represents that the
product
has been tested and rated for inductive coupling. The higher the “M” or “T”
rating (such as “M3/T4”), the less likely the hearing aid user will experience
interference when the hearing aid is set to the respective microphone or
telecoil mode.
For more information and a list of HAC ratings by model, visit www.
motorola.com/hacphones. To enable the ‘Hearing Aid’ feature on your phone:
Phone > Menu > Settings > Accessibility > Hearing aids (see the User Guide for
more).
MOTOROLA MOBILITY LLC GLOBAL LIMITED
WARRANTY MOBILE PHONES
[es-CO, pt-BR, ja-JA, id-ID, PRC, TR]
What does this Limited Warranty cover? Motorola Mobility LLC, or its
subsidiaries, (“Motorola”) warrants to the original consumer purchaser (“you”)
that the Mobile Phone accompanying this warranty, and any in-box
accessories which accompany it (the “Products”), will be free of substantial
defects in material and workmanship for a period of
12 months from the date of original consumer purchase (“Warranty Period”)
provided that the Products are used for normal consumer purposes.
Note for Moto Mods owners: This warranty covers only the Moto Insta-Share
Projector, Hasselblad True Zoom, Moto Power Pack, Moto Style Shell
Wilreless Charging, Moto TurboPower Pack, Moto 360 Camera, and Moto
Smart Speaker with Amazon Alexa, and Polaroid Insta-Share Printer Moto
Mods. Third-party Moto Mods are not covered by this warranty, but may be
covered by a separate warranty that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited
Warranty (“Warranty Service”) are covered for the balance of the original
Warranty Period, or for the period noted in the Addendum, whichever is
longer. This Limited Warranty covers only a purchase of new Products from
Motorola or an authorized reseller or authorized distributor of Motorola
Products which are accompanied in-box by this written Limited Warranty. This
Limited Warranty is personal to you and not transferable. No retailer or other
third party is authorized to make any representations on behalf of Motorola or
to modify this Limited Warranty.
Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which are
warranted against shattering and cracking for four (4) years from the original
date of consumer purchase. Certain phones may include a protective lens,
screen protectors, or other similar external layers,
which are not covered by this additional warranty. All other limitations and
exclusions contained in this Limited Warranty (see “What is not covered”
section), including scratches and other cosmetic damage, intentional damage
or abuse, and normal wear and tear, apply to the components of the
ShatterShield™ display.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION
LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS
CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING
OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR
COUNTRY, PROVINCE OR STATE.
What will we do if you make a claim under this
Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the Product using new, used, or reconditioned replacement parts; or
(2) replace the Product with a new or ‘like new’ reconditioned Product
that is the same or similar to the warranted Product; or (3) refund the
purchase price. Repaired or replaced products will be returned to you
in their original factory configuration, plus any applicable software
updates, which may affect use and/or compatibility with third party
applications (for which Motorola shall have no liability). Any refunded
or replaced Product shall become the property of Motorola. To obtain
service under this Limited Warranty, the claim should be made in the
country where the Product was intended for sale; otherwise repair
services are limited to the options available in the country where the
service is requested.
What is not covered?
This Limited Warranty does not cover the following unless they occurred
because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product, including
parts that are expected to deteriorate over time, such as batteries, lens
liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to the
Products.
(c) Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d) Damage caused beyond the reasonable control of Motorola, including
damage caused by (i) accident, abuse, misuse; (ii) operating a Product
outside its permitted or intended uses as defined in the Products’ User
Manual, Quick Start Guide, Online Tutorials, and other documentation
provided to you, including use of the Products for commercial purposes; (iii)
improper care and handling (e.g. subjecting the Product to temperatures
above the temperature for which the Product is approved), abuse or neglect
(e.g. broken or bent connectors, ports, or SIM/SD card slots); impact damage
(e.g. dropping the Product); (iv) contact with liquids, water, rain, extreme
humidity, unusually heavy perspiration, vapor or other moisture; sand, food,
dirt or other similar substances (except for Products sold as resistant to such
substances), but
then only to the extent the damage was not caused by incorrectly securing
the phone’s protective elements (e.g. failing to properly close a seal), or
such protective elements are damaged or missing
(e.g. a cracked back cover), or subjecting a Product to conditions beyond
its stated specifications or limits (e.g. IPx7, 30 minutes in 1 meter of fresh
water); or (v) flood, fire, earthquake, tornado or other acts of God not within
Motorola’s reasonable control.
(e) Unauthorized service. Defects or damage resulting from someone other
than Motorola or a Motorola authorized service center servicing, testing,
adjusting, installing, maintaining, altering, or tampering with the Products.
(f) Products that have been modified in any manner without the written
permission of Motorola, including Products (i) with serial numbers or other
manufacturer codes that have been removed, altered or obliterated; (ii) with
mismatched or duplicated serial numbers; (iii) with broken seals or other
evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or show
evidence of attempts to modify them.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING
A PRODUCT’S OPERATING SYSTEM SOFTWARE: ALTERING A
PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING
THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED
VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR
YOUR SPECIFIC DEVICE MAY PERMANENTLY DAMAGE YOUR
PRODUCT, CAUSE IT TO BE UNSAFE AND/OR MALFUNCTION AND
ANY DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS
OTHERWISE STATED BY MOTOROLA, NOT BE COVERED BY THIS
LIMITED WARRANTY.
• IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF
IT CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS,
OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS,
DUTY-CYCLE, TRANSMISSION MODES AND THE INTENDED
METHOD OF USE OF THE PRODUCT.
(g) Defects, damages, or the failure of the Product due to any third party
communication service or network you subscribe to or use with the Product.
(h) Software, either embedded in, downloaded to, or accompanied with the
Products.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR
LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT
THE OPERATION
OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS,
WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE
APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR
LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN
THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
WHERE SUCH STATUTORY OR IMPLIED WARRANTIES
CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED
IN DURATION TO THE DURATION OF THE EXPRESS LIMITED
WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE
EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR
WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL
CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE
THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE
TERMS OF THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN
CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
OR CORRUPTION OF INFORMATION, DATA, SOFTWARE
OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON
OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO
MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA
STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR
INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED
UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER
THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU
UNDERSTAND THE ABOVE DISCLAIMERS OF LIABILITY.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE
LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL
INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS
OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS THAT VARY FROM STATE OR JURISDICTION.
My Product needs service, what should I do? Locate your
valid proof of purchase, showing the date of purchase, you will need it to
obtain warranty coverage.
1. Before attempting to diagnose or repair any Product, please backup all
software, applications, and other data, including contacts, photos, music,
games, which will be erased during the repair process and cannot be
reinstalled by Motorola and Motorola shall have no liability therefore.
2. Review the online Motorola customer support website at www.
motorola.com for troubleshooting information.
3. If the Product is still not functioning properly after you have followed
troubleshooting instructions suggested on this website, please contact
Motorola using the contact details provided on the customer support page
of www.motorola.com.
4. If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software updates.
You are responsible for any third party data costs incurred when
obtaining the downloads.
Before we can provide any further support under this Limited Warranty
you must first comply with the warranty processes outlined above, and
any repair instructions provided by Motorola.
5. If the software update does not fix the problem, you will receive
instructions on how and where to ship the Product for evaluation.
You must supply: (i) proof of purchase; (ii) a
written description of the problem; (iii) the name of your mobile network
service provider, if applicable; and (iv) your home and email address and
telephone number. Motorola reserves the right to charge you for the cost
of shipping the Product to and from the authorized service center.
6. If the Product is not covered by this Limited Warranty (and you do
not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and other
conditions applicable to such out-of-warranty repair of the Product.
Addendum: Warranty periods by country
Country/Region
Warranty Period (Months)
Phone/Charger/Earphone/
Non-Removable Battery/
Removable Battery
Country
X/X/X/X/X
Guarantee policy (Mexico only)
[es-US only]
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the “Products”
and “Accessories” (such as batteries, antennas, chargers, wired
headphones and wireless devices) of the Motorola trademark, described in
the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components, accessories and labor of Motorola Products, as well as the
transportation costs that derive from fulfilling this policy, within its service
network.
The Motorola “Products” that this guarantee protects may be: (a) cellular
phones, (b) smart phones (pocket computer and cellular phone), (c)
beepers, (d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or replace the
“Products”, “Accessories” and components that present problems and are
covered by the Guarantee. Motorola Comercial, S.A. de C.V. shall use used,
equally functioning, refurbished, repaired or second hand parts or spare parts
to repair the “Product.” Software updates shall not be provided.
Duration of the Guarantee
10
The duration of the guarantee shall be one year starting from the purchase
date of the new “Product”or “Accessory” at an authorized establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the “Product”
or “Accessory” was purchased must be sent to the address of the Person
Responsible for the “Products” and “Accessories” in Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col. Bosques de las Lomas
Del.Cuajimalpa
México, Ciudad de México, C.P. 05120
Número telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can consult free of
charge by calling 01 800 021 0000) and presenting the “Product” or “Accessory”
with its parts and components.
To exercise this guarantee, you must present the “Product” or
“Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this policy was not
established on the date in which the “Product” or “Accessory” was purchased,
you must present the receipt from this purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
• When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” has been changed or repaired by
people who are not authorized by the national manufacturer, importer or
respective responsible retailer.
Motorola shall notify the consumer if the service request is covered by this
guarantee policy; in the event that it is not covered, Motorola shall inform the
consumer of the availability, prices and other conditions that apply to repairing
the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon turning in the
“Product” or “Accessory” purchased.
For more information about the “Product” that needs repairs that are not
covered by this guarantee, please call 01 800 021 0000.
Product model: Product
purchase date:
Seal of authorized distributor or establishment where Product was
11
purchased:
Note: In other countries, consult the local guarantee laws and
regulations and your local Motorola office.
Comisión de Regulación de Comunicaciones (CRC). [es-US only] Approval
of equipment consists of verification by the CRC of the documentation
which certifies that an item of terminal equipment complies with the
standards established by the Commission relating to this matter, bearing in
mind that terminal equipment that is connected to the country’s
telecommunication networks must meet certain technical standards to
ensure that it does not cause damage or interference to these networks,
which in turn guarantees proper service provision by the network supplier to
the users with respect to the terminal.
In accordance with Resolution 1762, the Communications Regulation
Commission approves mobile terminals (TMC and PCS), stationary table-top
and wall-fixed equipment, and satellite equipment.
Therefore, the equipment meets the purposes of approval and can operate on
the TMC and PCS networks established in Colombia. In accordance with the
provisions of Article 13.1.2 of Resolution CRT 087 of 1997, you are hereby
informed that it has been included in the CRC approval register. To find the
CRC approval letter for the device, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.
This device works with 4G LTE technology and is enabled to operate on the
band 4 - AWS and band 7 - 2,600 MHz.
Information for Chile. [es-US only] This equipment complies with exemption
resolution No. 403 of 2008, and its amendments, from the
Telecommunications Undersecretariat regarding electromagnetic radiation.
Electrical Requirements. [es-US only]
Battery: XXXX
Adapter: XXXX
Entrance: XXXX
Exit: XXXX
Car Charger: XXXX
Entrance: XXXX Exit:
XXXX
Service & Repairs. If you have questions or need assistance, we’re here to
help. Go to www.motorola.com/support, where you can select from a number
of customer care options.
Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO, and
the MOTO family of marks are trademarks or registered trademarks of
Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo.
All other product or service names are the property of their respective
owners.
© 2018 Motorola Mobility LLC. All rights reserved.
Manual Number: TBD-A
12
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com
13
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Download:
Mirror Download [FCC.gov]
Document ID	3754963
Application ID	1n3XikJlg2GUi7BTQteALg==
Document Description	Safety-regulatory-legal User Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	55.91kB (698878 bits)
Date Submitted	2018-02-15 00:00:00
Date Available	2018-08-22 00:00:00
Creation Date	2018-01-29 22:10:32
Producing Software	Microsoft® Office Word 2007
Document Lastmod	2018-02-09 14:43:18
Document Title	Safety-regulatory-legal User Manual
Document Creator	Microsoft® Office Word 2007
Document Author:	Yan Yan2 Hong

Safety, regulatory, & legal
Where is my legal, safety and regulatory information? In order to provide you
with better access to this important information, we’ve made the materials
accessible from the phone’s settings menu and on the web. Please review
these materials prior to using your device. To access the materials from a
connected phone, go to Settings
> System > Legal information, and select a topic. To access the materials on the
web, visit www.motorola.com/device-legal.
Regulatory information (e-label). Your mobile device may use an electronic
label (e-label) that provides some regulatory information about the device. To
view the regulatory information (such as FCC ID) for this device, on the phone,
go to Settings > System > Regulatory information, or visit
www.motorola.com/device-legal.
Battery charging. Charge your mobile device using a compatible Motorola
charger, another brand class 2 Limited Power Source USB charger that
complies with USB 1.1, 2.0, 3.0, or greater, and complies with EN301489-34,
EN60950-1 or equivalent, or a high-power USB port on a PC. Chargers that
do not comply with these standards may be unsafe and may cause slow
charging, product damage, or reduced device performance.
• Your mobile device will not charge if the temperature is too high or low.
• Only use Motorola-approved batteries, which contain safety circuitry
and are designed to give the best performance in your mobile device.
• Don.’t use a damaged charger or charger cable to charge your device.
• Don’t use tools, sharp objects, or excessive force to clean the USB port,
as this may damage your mobile device.
Distractions. Using your mobile device in some circumstances could distract
you and may cause a dangerous situation. Be aware of your surroundings
and environmental hazards when using your mobile device.
Driving precautions. Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws and
regulations.
Seizures, blackouts, eyestrain & discomfort. Prolonged use of any device may
cause discomfort in hands, fingers, arms, neck, and other parts of your body,
and may cause eyestrain and headaches. It is good practice to use your device
in a safe area with comfortable ambient lighting, and take frequent breaks if you
feel discomfort. Seek medical advice if symptoms persist.
In rare cases, flashing patterns or lights, for example in video games or
movies, may cause seizures or blackouts. If you suffer any seizures or
blackouts, or have a history of seizures, stop using your device and seek
medical advice.
Medical devices. If you use an implantable pacemaker or defibrillator, or other
medical device, consult your healthcare provider and the device
manufacturer’s directions before using this mobile device.
If you use a pacemaker or defibrillator, the FCC recommends that you
observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches)
from the pacemaker or defibrillator.
• Use the ear opposite the pacemaker or defibrillator to minimize the
potential for interference.
• Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Important: Some products contain magnets. Always keep products with
magnets more than 20 cm. (8 in.) from medical devices, such as pacemakers,
internal cardio defibrillators or other devices that can be affected by a
magnetic field. Also, keep away from credit cards, ID cards and other media
that use magnetically encoded information.
Children and animals. Keep your mobile device and its accessories away from
small children and animals. These products are not toys and maybe
hazardous to small children and animals. For example, a choking hazard may
exist for small, detachable parts. Keep plastic bags away from babies and
children to avoid danger of suffocation and choking. Supervise access. If
children use your mobile device and accessories, monitor their access for their
safety, and to help prevent loss of data or unexpected charges for data or app
purchases.
Glass parts. Some parts of your mobile device, like your screen, could be
made of glass. If the glass breaks, chips, or cracks, do not touch
or attempt to remove it. Stop using your mobile device until it can be repaired
by a qualified service center.
Use & care. To care for your Motorola mobile device, please observe the
following:
• Liquids. Don’t expose your mobile device to water, rain, extreme
humidity, sweat, or other liquids.
• Drying. Don’t try to dry your mobile device using a microwave oven,
conventional oven, or dryer.
• Extreme heat or cold. Don’t store, charge, or use your mobile device
in extreme heat or cold.
• Dust and dirt. Don’t expose your mobile device to dust, dirt, sand, food, or
similar materials.
• Cleaning. To clean your mobile device, use only a dry soft cloth. Don’t
use chemicals or compressed air.
• Shock and vibration. Don’t drop your mobile device or expose it to
strong vibration.
• Protection. To help protect your mobile device, always make sure that
any available connectors, compartments and removable covers are
closed and secure, and avoid carrying it with hard objects such as keys
or coins.
Operational warnings. Obey all posted signs when using mobile devices in
public areas.
• Potentially explosive areas: Potentially explosive areas are often, but
not always, posted and can include blasting areas, fueling stations,
fueling areas (such as below decks on boats), fuel or chemical transfer
or storage facilities, or areas where the air contains chemicals or
particles, such as grain dust, or metal powders.
Turn off your mobile device before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an explosion
or fire.
• Symbol key: Your charger, mobile device, battery (if user- removable),
device display, user’s guide, or packaging may contain symbols, defined
as follows:
Important safety information follows.
Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.
Don’t dispose of your battery or mobile device
with your household waste. See Disposal &
recycling for more information.
Don’t dispose of your battery or mobile
device in a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may damage
your hearing.
Specific absorption rate (ICNIRP). [EU, India, Japan, LA, MEA, RU/ CIS, ID]
YOUR MOBILE DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES. The highest SAR values under the
ICNIRP guidelines for your device model are listed below:
Head SAR
[Technology & Band], Wi-Fi,
Bluetooth
X.xx W/kg
Body-worn SAR
[Technology & Band], Wi-Fi,
Bluetooth
X.xx W/kg
To view additional SAR information on your phone, go to Settings
> System > Legal information > RF information. To view the
information on the web, visit www.motorola.com/rfhealth.
Supported frequencies and power. This device is capable of operation
on the following frequencies, subject to location and network
availability.
Model XT1924-4,XT1924-5
Operating mode
Frequency range
MHz / Band
Maximum nominal
transmit power
(conducted) dBm
Bluetooth
2400 – 2483.5
20
WLAN
2400 – 2483.5
20
GPS/GLONASS
1559-1610
N/A
FM Receive
87.5 – 108
N/A
GSM
5/8/3/2
33
UMTS
1/2/4/5/8
24
LTE
1/2/3/4/5/7/28
23
European conformance (CE). The following information is applicable to
mobile devices that carry a CE mark. Contact point: Regulatory Compliance,
Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business
Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio equipment
with this declaration and bearing the CE mark is in compliance
with Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red. Use the search feature
to find your device’s model or type. Your device’s model
and type may be under the battery, under the rear cover, or on the
exterior of the device.
Hearing Aid Compatibility (HAC). [US Only] The US performance
rating system for HAC compliant wireless phones is as follows: the
“M” (microphone) indicates that the product has been tested and
rated for acoustic coupling. The “T” (telecoil) represents that the
product
has been tested and rated for inductive coupling. The higher the “M” or “T”
rating (such as “M3/T4”), the less likely the hearing aid user will experience
interference when the hearing aid is set to the respective microphone or
telecoil mode.
For more information and a list of HAC ratings by model, visit www.
motorola.com/hacphones. To enable the ‘Hearing Aid’ feature on your phone:
Phone > Menu > Settings > Accessibility > Hearing aids (see the User Guide for
more).
MOTOROLA MOBILITY LLC GLOBAL LIMITED
WARRANTY MOBILE PHONES
[es-CO, pt-BR, ja-JA, id-ID, PRC, TR]
What does this Limited Warranty cover? Motorola Mobility LLC, or its
subsidiaries, (“Motorola”) warrants to the original consumer purchaser (“you”)
that the Mobile Phone accompanying this warranty, and any in-box
accessories which accompany it (the “Products”), will be free of substantial
defects in material and workmanship for a period of
12 months from the date of original consumer purchase (“Warranty Period”)
provided that the Products are used for normal consumer purposes.
Note for Moto Mods owners: This warranty covers only the Moto Insta-Share
Projector, Hasselblad True Zoom, Moto Power Pack, Moto Style Shell
Wilreless Charging, Moto TurboPower Pack, Moto 360 Camera, and Moto
Smart Speaker with Amazon Alexa, and Polaroid Insta-Share Printer Moto
Mods. Third-party Moto Mods are not covered by this warranty, but may be
covered by a separate warranty that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited
Warranty (“Warranty Service”) are covered for the balance of the original
Warranty Period, or for the period noted in the Addendum, whichever is
longer. This Limited Warranty covers only a purchase of new Products from
Motorola or an authorized reseller or authorized distributor of Motorola
Products which are accompanied in-box by this written Limited Warranty. This
Limited Warranty is personal to you and not transferable. No retailer or other
third party is authorized to make any representations on behalf of Motorola or
to modify this Limited Warranty.
Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which are
warranted against shattering and cracking for four (4) years from the original
date of consumer purchase. Certain phones may include a protective lens,
screen protectors, or other similar external layers,
which are not covered by this additional warranty. All other limitations and
exclusions contained in this Limited Warranty (see “What is not covered”
section), including scratches and other cosmetic damage, intentional damage
or abuse, and normal wear and tear, apply to the components of the
ShatterShield™ display.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION
LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS
CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING
OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR
COUNTRY, PROVINCE OR STATE.
What will we do if you make a claim under this
Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the Product using new, used, or reconditioned replacement parts; or
(2) replace the Product with a new or ‘like new’ reconditioned Product
that is the same or similar to the warranted Product; or (3) refund the
purchase price. Repaired or replaced products will be returned to you
in their original factory configuration, plus any applicable software
updates, which may affect use and/or compatibility with third party
applications (for which Motorola shall have no liability). Any refunded
or replaced Product shall become the property of Motorola. To obtain
service under this Limited Warranty, the claim should be made in the
country where the Product was intended for sale; otherwise repair
services are limited to the options available in the country where the
service is requested.
What is not covered?
This Limited Warranty does not cover the following unless they occurred
because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product, including
parts that are expected to deteriorate over time, such as batteries, lens
liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to the
Products.
(c) Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d) Damage caused beyond the reasonable control of Motorola, including
damage caused by (i) accident, abuse, misuse; (ii) operating a Product
outside its permitted or intended uses as defined in the Products’ User
Manual, Quick Start Guide, Online Tutorials, and other documentation
provided to you, including use of the Products for commercial purposes; (iii)
improper care and handling (e.g. subjecting the Product to temperatures
above the temperature for which the Product is approved), abuse or neglect
(e.g. broken or bent connectors, ports, or SIM/SD card slots); impact damage
(e.g. dropping the Product); (iv) contact with liquids, water, rain, extreme
humidity, unusually heavy perspiration, vapor or other moisture; sand, food,
dirt or other similar substances (except for Products sold as resistant to such
substances), but
then only to the extent the damage was not caused by incorrectly securing
the phone’s protective elements (e.g. failing to properly close a seal), or
such protective elements are damaged or missing
(e.g. a cracked back cover), or subjecting a Product to conditions beyond
its stated specifications or limits (e.g. IPx7, 30 minutes in 1 meter of fresh
water); or (v) flood, fire, earthquake, tornado or other acts of God not within
Motorola’s reasonable control.
(e) Unauthorized service. Defects or damage resulting from someone other
than Motorola or a Motorola authorized service center servicing, testing,
adjusting, installing, maintaining, altering, or tampering with the Products.
(f) Products that have been modified in any manner without the written
permission of Motorola, including Products (i) with serial numbers or other
manufacturer codes that have been removed, altered or obliterated; (ii) with
mismatched or duplicated serial numbers; (iii) with broken seals or other
evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or show
evidence of attempts to modify them.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING
A PRODUCT’S OPERATING SYSTEM SOFTWARE: ALTERING A
PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING
THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED
VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR
YOUR SPECIFIC DEVICE MAY PERMANENTLY DAMAGE YOUR
PRODUCT, CAUSE IT TO BE UNSAFE AND/OR MALFUNCTION AND
ANY DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS
OTHERWISE STATED BY MOTOROLA, NOT BE COVERED BY THIS
LIMITED WARRANTY.
• IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF
IT CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS,
OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS,
DUTY-CYCLE, TRANSMISSION MODES AND THE INTENDED
METHOD OF USE OF THE PRODUCT.
(g) Defects, damages, or the failure of the Product due to any third party
communication service or network you subscribe to or use with the Product.
(h) Software, either embedded in, downloaded to, or accompanied with the
Products.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR
LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT
THE OPERATION
OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS,
WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE
APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR
LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN
THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
WHERE SUCH STATUTORY OR IMPLIED WARRANTIES
CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED
IN DURATION TO THE DURATION OF THE EXPRESS LIMITED
WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE
EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR
WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL
CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE
THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE
TERMS OF THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN
CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO,
OR CORRUPTION OF INFORMATION, DATA, SOFTWARE
OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON
OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO
MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA
STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR
INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED
UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER
THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU
UNDERSTAND THE ABOVE DISCLAIMERS OF LIABILITY.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE
LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL
INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS
OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS THAT VARY FROM STATE OR JURISDICTION.
My Product needs service, what should I do? Locate your
valid proof of purchase, showing the date of purchase, you will need it to
obtain warranty coverage.
1. Before attempting to diagnose or repair any Product, please backup all
software, applications, and other data, including contacts, photos, music,
games, which will be erased during the repair process and cannot be
reinstalled by Motorola and Motorola shall have no liability therefore.
2. Review the online Motorola customer support website at www.
motorola.com for troubleshooting information.
3. If the Product is still not functioning properly after you have followed
troubleshooting instructions suggested on this website, please contact
Motorola using the contact details provided on the customer support page
of www.motorola.com.
4. If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software updates.
You are responsible for any third party data costs incurred when
obtaining the downloads.
Before we can provide any further support under this Limited Warranty
you must first comply with the warranty processes outlined above, and
any repair instructions provided by Motorola.
5. If the software update does not fix the problem, you will receive
instructions on how and where to ship the Product for evaluation.
You must supply: (i) proof of purchase; (ii) a
written description of the problem; (iii) the name of your mobile network
service provider, if applicable; and (iv) your home and email address and
telephone number. Motorola reserves the right to charge you for the cost
of shipping the Product to and from the authorized service center.
6. If the Product is not covered by this Limited Warranty (and you do
not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and other
conditions applicable to such out-of-warranty repair of the Product.
Addendum: Warranty periods by country
Country/Region
Warranty Period (Months)
Phone/Charger/Earphone/
Non-Removable Battery/
Removable Battery
Country
X/X/X/X/X
Guarantee policy (Mexico only)
[es-US only]
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the “Products”
and “Accessories” (such as batteries, antennas, chargers, wired
headphones and wireless devices) of the Motorola trademark, described in
the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components, accessories and labor of Motorola Products, as well as the
transportation costs that derive from fulfilling this policy, within its service
network.
The Motorola “Products” that this guarantee protects may be: (a) cellular
phones, (b) smart phones (pocket computer and cellular phone), (c)
beepers, (d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or replace the
“Products”, “Accessories” and components that present problems and are
covered by the Guarantee. Motorola Comercial, S.A. de C.V. shall use used,
equally functioning, refurbished, repaired or second hand parts or spare parts
to repair the “Product.” Software updates shall not be provided.
Duration of the Guarantee
10
The duration of the guarantee shall be one year starting from the purchase
date of the new “Product”or “Accessory” at an authorized establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the “Product”
or “Accessory” was purchased must be sent to the address of the Person
Responsible for the “Products” and “Accessories” in Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col. Bosques de las Lomas
Del.Cuajimalpa
México, Ciudad de México, C.P. 05120
Número telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can consult free of
charge by calling 01 800 021 0000) and presenting the “Product” or “Accessory”
with its parts and components.
To exercise this guarantee, you must present the “Product” or
“Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this policy was not
established on the date in which the “Product” or “Accessory” was purchased,
you must present the receipt from this purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
• When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” has been changed or repaired by
people who are not authorized by the national manufacturer, importer or
respective responsible retailer.
Motorola shall notify the consumer if the service request is covered by this
guarantee policy; in the event that it is not covered, Motorola shall inform the
consumer of the availability, prices and other conditions that apply to repairing
the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon turning in the
“Product” or “Accessory” purchased.
For more information about the “Product” that needs repairs that are not
covered by this guarantee, please call 01 800 021 0000.
Product model: Product
purchase date:
Seal of authorized distributor or establishment where Product was
11
purchased:
Note: In other countries, consult the local guarantee laws and
regulations and your local Motorola office.
Comisión de Regulación de Comunicaciones (CRC). [es-US only] Approval
of equipment consists of verification by the CRC of the documentation
which certifies that an item of terminal equipment complies with the
standards established by the Commission relating to this matter, bearing in
mind that terminal equipment that is connected to the country’s
telecommunication networks must meet certain technical standards to
ensure that it does not cause damage or interference to these networks,
which in turn guarantees proper service provision by the network supplier to
the users with respect to the terminal.
In accordance with Resolution 1762, the Communications Regulation
Commission approves mobile terminals (TMC and PCS), stationary table-top
and wall-fixed equipment, and satellite equipment.
Therefore, the equipment meets the purposes of approval and can operate on
the TMC and PCS networks established in Colombia. In accordance with the
provisions of Article 13.1.2 of Resolution CRT 087 of 1997, you are hereby
informed that it has been included in the CRC approval register. To find the
CRC approval letter for the device, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.
This device works with 4G LTE technology and is enabled to operate on the
band 4 - AWS and band 7 - 2,600 MHz.
Information for Chile. [es-US only] This equipment complies with exemption
resolution No. 403 of 2008, and its amendments, from the
Telecommunications Undersecretariat regarding electromagnetic radiation.
Electrical Requirements. [es-US only]
Battery: XXXX
Adapter: XXXX
Entrance: XXXX
Exit: XXXX
Car Charger: XXXX
Entrance: XXXX Exit:
XXXX
Service & Repairs. If you have questions or need assistance, we’re here to
help. Go to www.motorola.com/support, where you can select from a number
of customer care options.
Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO, and
the MOTO family of marks are trademarks or registered trademarks of
Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo.
All other product or service names are the property of their respective
owners.
© 2018 Motorola Mobility LLC. All rights reserved.
Manual Number: TBD-A
12
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com
13
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