Motorola Mobility T56XF4 Mobile Cellular Phone User Manual Safety Regulatory and Legal
Motorola Mobility LLC Mobile Cellular Phone Safety Regulatory and Legal
Contents
- 1. GSG booklet User Manual
- 2. Safety Regulatory and Legal User Manual
- 3. GSG Booklet User Manual
- 4. Safety, regulatory, & legal User Manual
- 5. Safety, Regulatory, and Legal User Manual
- 6. Safety, Regulatory, & Legal User Manual
Safety Regulatory and Legal User Manual
1
Safety, regulatory, & legal
Where is my legal, safety and regulatory information?
In order to
provide
you with better access to this important information, we’ve
made the
materials accessible from the phone’s settings menu and
on the web.
Please review these materials prior to using your device.
To access the
materials from a connected phone, go to
Settings
> System > Legal information
, and select a topic. To access the materials on
the web, visit www.motorola.com/device-legal.
Regulatory information (e-label).
Your mobile device may use an electronic
label (e-label) that provides some regulatory information
about the device. To
view the regulatory information (such as FCC ID)
for this device, on the phone,
go to
Settings
>
System
>
Regulatory
information
, or visit
www.motorola.com/device-legal.
Battery charging.
Charge your mobile device using a compatible
Motorola
charger, another brand class 2 Limited Power Source USB
charger that
complies with USB 1.1, 2.0, 3.0, or greater, and complies
with EN301489-34,
EN60950-1 or equivalent, or a high-power USB
port on a PC. Chargers that do
not comply with these standards may
be unsafe and may cause slow
charging, product damage, or reduced
device performance.
•
Your mobile device will not charge if the temperature is too high
or low.
• Only use Motorola-approved batteries, which contain safety
circuitry
and are designed to give the best performance in your
mobile device.
•
Don.’t use a damaged charger or charger cable to charge your
device.
•
Don’t use tools, sharp objects, or excessive force to clean the USB
port,
as this may damage your mobile device.
Distractions.
Using your mobile device in some circumstances could
distract
you and may cause a dangerous situation. Be aware of your
surroundings
and environmental hazards when using your mobile
device.
Driving precautions.
Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws and
regulations.
Seizures, blackouts, eyestrain & discomfort.
Prolonged use of any
device may
cause discomfort in hands, fingers, arms, neck, and other
parts of your body,
and may cause eyestrain and headaches. It is good
practice to use your device
in a safe area with comfortable ambient
lighting, and take frequent breaks if
you feel discomfort. Seek medical
advice if symptoms persist.
In rare cases, flashing patterns or lights, for example in video games
or
movies, may cause seizures or blackouts. If you suffer any seizures
or
blackouts, or have a history of seizures, stop using your device and
seek
medical advice.
2
Medical devices.
If you use an implantable pacemaker or defibrillator,
or other
medical device, consult your healthcare provider and the
device
manufacturer’s directions before using this mobile device.
If you use a pacemaker or defibrillator, the FCC recommends that you
observe
the following precautions:
•
ALWAYS keep the mobile device more than 20 centimeters (8
inches)
from the pacemaker or defibrillator.
•
Use the ear opposite the pacemaker or defibrillator to minimize
the
potential for interference.
•
Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Important:
Some products contain magnets. Always keep products
with
magnets more than 20 cm. (8 in.) from medical devices, such as
pacemakers,
internal cardio defibrillators or other devices that can be
affected by a
magnetic field. Also, keep away from credit cards, ID
cards and other media
that use magnetically encoded information.
Children and animals. Keep your mobile device and its accessories
away
from small children and animals.
These products are not toys
and maybe
hazardous to small children and animals. For example, a
choking hazard may
exist for small, detachable parts. Keep plastic
bags away from babies and
children to avoid danger of suffocation
and choking.
Supervise access.
If
children use your mobile device and
accessories, monitor their access for their
safety, and to help prevent
loss of data or unexpected charges for data or app
purchases.
Glass parts.
Some parts of your mobile device, like your screen, could
be
made of glass. If the glass breaks, chips, or cracks, do not touch
or attempt to remove it. Stop using your mobile device until it can be
repaired
by a qualified service center.
Use & care.
To care for your Motorola mobile device, please observe
the
following:
•
Liquids.
Don’t expose your mobile device to water, rain, extreme
humidity, sweat, or other liquids.
•
Drying.
Don’t try to dry your mobile device using a microwave
oven,
conventional oven, or dryer.
•
Extreme heat or cold.
Don’t store, charge, or use your mobile
device
in extreme heat or cold.
•
Dust and dirt.
Don’t expose your mobile device to dust, dirt, sand,
food, or
similar materials.
•
Cleaning.
To clean your mobile device, use only a dry soft cloth.
Don’t
use chemicals or compressed air.
•
Shock and vibration.
Don’t drop your mobile device or expose it
to
strong vibration.
•
Protection.
To help protect your mobile device, always make sure that
any available connectors, compartments and removable
covers are
closed and secure, and avoid carrying it with hard
objects such as keys
or coins.
3
Operational warnings.
Obey all posted signs when using mobile
devices in
public areas.
•
Potentially explosive areas:
Potentially explosive areas are
often, but
not always, posted and can include blasting areas,
fueling stations,
fueling areas (such as below decks on boats),
fuel or chemical transfer
or storage facilities, or areas where the
air contains chemicals or
particles, such as grain dust, or metal
powders.
Turn off your mobile device before entering such an area, and do
not
charge batteries. In such areas, sparks can occur and cause an
explosion or fire.
•
Symbol key:
Your charger, mobile device, battery (if user-
removable),
device display, user’s guide, or packaging may contain
symbols, defined
as follows:
Important safety information follows.
Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.
Don’t dispose of your battery or mobile
device
with your household waste. See
Disposal &
recycling for more information.
Don’t dispose of your battery or mobile
device in a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may damage
your hearing.
Specific absorption rate (ICNIRP).
[EU, India, Japan, LA, MEA, RU/
CIS, ID]
YOUR MOBILE DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES. The highest SAR values under the
ICNIRP guidelines for your device model are listed below:
4
Head SAR
[2.4GHz WLAN], Wi-Fi,
Bluetooth
0.66 W/kg
Body-worn SAR
[WCDMA Band I],, Wi-Fi,
Bluetooth
1.313W/kg
To view additional SAR information on your phone, go to
Settings
> System > Legal information > RF information
. To view the information on
the web, visit www.motorola.com/rfhealth.
Supported frequencies and power.
This device is capable of
operation on the
following frequencies, subject to location and
network availability.
Model XT
1944-3 XT1944-4
Operating mode
Frequency range
MHz / Band
Maximum nominal
transmit power
(conducted) dBm
Bluetooth
2400 – 2483.5
20
WLAN
2400 – 2483.5
20
GPS/GLONASS
1559-1610
N/A
FM
87.5 – 108
N/A
GSM
5/8/3/2
33
UMTS
1/2/4/5/8
23.5
LTE
1/2/3/4/5/7/28
23.5
European conformance (CE).
The following information is applicable
to
mobile devices that carry a CE mark. Contact point: Regulatory
Compliance,
Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business
Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio
equipment
with this declaration and bearing the CE mark is
in compliance with
Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red. Use the search
feature
to find your device’s model or type. Your device’s model
and type may be under the battery, under the rear cover, or on the
5
exterior of the device.
Hearing Aid Compatibility (HAC). [US Only] The US performance
rating system for HAC compliant wireless phones is as follows: the
“M” (microphone) indicates that the product has been tested and
rated for acoustic coupling. The “T” (telecoil) represents that the
product
has been tested and rated for inductive coupling. The higher the “M” or “T”
rating (such as “M3/T4”), the less likely the hearing aid user will experience
interference when the hearing aid is set to the respective microphone or
telecoil mode.
For more information and a list of HAC ratings by model, visit www.
motorola.com/hacphones. To enable the ‘Hearing Aid’ feature on your phone:
Phone > Menu > Settings > Accessibility > Hearing aids (see the User Guide for
more).
MOTOROLA MOBILITY LLC GLOBAL LIMITED
WARRANTY MOBILE PHONES
[es-CO, pt-BR, ja-JA, id-ID, PRC, TR]
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the
original
consumer purchaser (“you”) that the Mobile Phone or Moto
Mod
accompanying this warranty, and any in-box accessories which
accompany it
(the “Products”), will be free of substantial defects in
material and
workmanship for the period noted in the Addendum
(see end of section),
beginning from the date of original consumer
purchase (“Warranty Period”)
provided that the Products are used for
normal consumer purpose.
Note for Moto Mods owners: This warranty covers only the Moto
Insta-Share
Projector, Hasselblad True Zoom, Moto Power Pack, Moto
Style Shell
Wilreless Charging, Moto TurboPower Pack, Moto 360
Camera, and Moto
Smart Speaker with Amazon Alexa, and Polaroid
Insta-Share Printer Moto
Mods. Third-party Moto Mods are not
covered by this warranty, but may be
covered by a separate warranty
that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited
Warranty
(“Warranty Service”) are covered for the balance of the
original Warranty
Period, or for the period noted in the Addendum,
whichever is longer. This
Limited Warranty covers only a purchase of
new Products from Motorola or an
authorized reseller or authorized
distributor of Motorola Products which are
accompanied in-box by
this written Limited Warranty. This Limited Warranty is
personal to
you and not transferable. No retailer or other third party is
authorized
to make any representations on behalf of Motorola or to modify
this
Limited Warranty.
Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
6
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which are
warranted against shattering and cracking for four (4) years from
the original
date of consumer purchase. Certain phones may include
a protective lens,
screen protectors, or other similar external layers,
which are not covered by this additional warranty. All other limitations
and
exclusions contained in this Limited Warranty (see “What is not
covered”
section), including scratches and other cosmetic damage,
intentional damage
or abuse, and normal wear and tear, apply to the
components of the
ShatterShield™ display.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY
HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR
COUNTRY.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER
PROTECTION
LAWS OR REGULATIONS IN THEIR COUNTRY OF
PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE,
THE BENEFITS
CONFERRED BY THIS LIMITED WARRANTY ARE IN
ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH
CONSUMER PROTECTION
LAWS AND REGULATIONS. FOR A FULL
UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY,
PROVINCE OR STATE.
What will we do if you make a claim under this
Limited
Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the
Product using new, used, or reconditioned replacement parts; or
(2)
replace the Product with a new or ‘like new’ reconditioned Product
that is
the same or similar to the warranted Product; or (3) refund the
purchase price.
Repaired or replaced products will be returned to you
in their original factory
configuration, plus any applicable software
updates, which may affect use
and/or compatibility with third party
applications (for which Motorola shall have
no liability). Any refunded
or replaced Product shall become the property of
Motorola. To obtain
service under this Limited Warranty, the claim should be
made in the
country where the Product was intended for sale; otherwise repair
services are limited to the options available in the country where the
service is
requested.
What is not covered?
This Limited Warranty does not cover the following unless they
occurred
because of a defect in materials or workmanship:
(a)
Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as
batteries,
lens liners, or protective coatings.
(b)
Cosmetic damage, including scratches, dents, and cracks to
the
Products.
7
(c)
Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d)
Damage caused beyond the reasonable control of Motorola,
including
damage caused by (i) accident, abuse, misuse; (ii)
operating a Product
outside its permitted or intended uses as
defined in the Products’ User
Manual, Quick Start Guide, Online
Tutorials, and other documentation
provided to you, including use
of the Products for commercial purposes; (iii)
improper care and
handling (e.g. subjecting the Product to temperatures
above the
temperature for which the Product is approved), abuse or neglect
(e.g. broken or bent connectors, ports, or SIM/SD card slots);
impact
damage (e.g. dropping the Product); (iv) contact with
liquids, water, rain,
extreme humidity, unusually heavy perspiration,
vapor or other moisture;
sand, food, dirt or other similar substances
(except for Products sold as
resistant to such substances), but
then only to the extent the damage was not caused by incorrectly
securing
the phone’s protective elements (e.g. failing to properly
close a seal), or
such protective elements are damaged or missing
(e.g. a cracked back
cover), or subjecting a Product to conditions
beyond its stated
specifications or limits (e.g. IPx7, 30 minutes in 1
meter of fresh water); or
(v) flood, fire, earthquake, tornado or
other acts of God not within
Motorola’s reasonable control.
(e)
Unauthorized service. Defects or damage resulting from
someone
other than Motorola or a Motorola authorized service
center servicing,
testing, adjusting, installing, maintaining, altering,
or tampering with the
Products.
(f)
Products that have been modified in any manner without the
written
permission of Motorola, including Products (i) with serial
numbers or other
manufacturer codes that have been removed,
altered or obliterated; (ii) with
mismatched or duplicated serial
numbers; (iii) with broken seals or other
evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or
show
evidence of attempts to modify them.
•
WARNING AGAINST UNLOCKING THE BOOTLOADER OR
ALTERING A
PRODUCT’S OPERATING SYSTEM SOFTWARE:
ALTERING A
PRODUCT’S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING
THE BOOTLOADER, ROOTING A
DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER
THAN THE APPROVED VERSIONS
ISSUED BY MOTOROLA
AND ITS PARTNERS FOR YOUR SPECIFIC
DEVICE MAY
PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT
TO BE
UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS
CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY
MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
•
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT
IF IT
CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
8
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER
LEVELS,
OPERATING FREQUENCIES AND BANDWIDTHS,
SAR LEVELS,
DUTY-CYCLE, TRANSMISSION MODES AND THE
INTENDED
METHOD OF USE OF THE PRODUCT.
(g)
Defects, damages, or the failure of the Product due to any third
party
communication service or network you subscribe to or use
with the
Product.
(h)
Software, either embedded in, downloaded to, or accompanied
with the
Products.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL
WARRANTIES AGAINST HIDDEN OR
LATENT DEFECTS, AND
MOTOROLA DOES NOT WARRANT THAT THE
OPERATION
OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS,
WORK
IN COMBINATION WITH ANY HARDWARE OR
SOFTWARE
APPLICATIONS OR THIRD PARTY SERVICES,
BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO,
OR
LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS
IN THE
PRODUCTS OR SOFTWARE WILL BE CORRECTED.
WHERE
SUCH STATUTORY OR IMPLIED WARRANTIES
CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE
LIMITED IN
DURATION TO THE DURATION OF THE EXPRESS
LIMITED WARRANTY
CONTAINED HEREIN AND THE REMEDIES
OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE
EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR
WRITTEN
REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER,
RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING
EMPLOYEES AND AGENTS THEREOF, SHALL
CREATE ANY
ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR
OTHERWISE MODIFY IN ANY
MANNER THE TERMS OF THIS LIMITED
WARRANTY.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER
IN
CONTRACT, TORT OR UNDER OTHER LEGAL THEORY
(INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE
OF THE PRODUCTS, OR FOR ANY INDIRECT,
INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY
KIND, OR LOSS OF REVENUE
OR PROFITS; LOSS OF BUSINESS;
BUSINESS INTERRUPTION; LOSS
OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE
TO, OR
CORRUPTION OF INFORMATION, DATA, SOFTWARE
9
OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED
WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED
ON OR
USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN
THE CONFIDENTIALITY OF ANY INFORMATION
OR DATA STORED ON
THE PRODUCTS); OR OTHER FINANCIAL
LOSS ARISING OUT OF OR
IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE
PRODUCTS OR SERVICES
PROVIDED UNDER THIS LIMITED
WARRANTY. BY MAKING A
CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE
THAT YOU UNDERSTAND THE ABOVE
DISCLAIMERS OF
LIABILITY.
•
SOME STATES OR JURISDICTIONS DO NOT ALLOW
THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR
THE
LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL
INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE OR
JURISDICTION.
My Product needs service, what should I do?
Locate your
valid proof of purchase, showing the date of purchase,
you will need it to
obtain warranty coverage.
1.
Before attempting to diagnose or repair any Product, please
backup all
software, applications, and other data, including
contacts, photos, music,
games, which will be erased during the
repair process and cannot be
reinstalled by Motorola and Motorola
shall have no liability therefore.
2.
Review the online Motorola customer support website at www.
motorola.com for troubleshooting information.
3.
If the Product is still not functioning properly after you have
followed
troubleshooting instructions suggested on this website,
please contact
Motorola using the contact details provided on the
customer support page
of www.motorola.com.
4.
If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software
updates.
You are responsible for any third party data costs
incurred when
obtaining the downloads.
Before we can provide any further support under this Limited
Warranty you
must first comply with the warranty processes
outlined above, and any
repair instructions provided by Motorola.
5.
If the software update does not fix the problem, you will
receive
instructions on how and where to ship the Product
for evaluation.
You must supply: (i) proof of purchase; (ii) a
10
written description of the problem; (iii) the name of your mobile
network
service provider, if applicable; and (iv) your home and
email address and
telephone number. Motorola reserves the
right to charge you for the cost
of shipping the Product to and
from the authorized service center.
6.
If the Product is not covered by this Limited Warranty (and
you do
not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and
other
conditions applicable to such out-of-warranty repair of the
Product.
Addendum: Warranty periods by country
Country/Region
Warranty Period (Months)
Phone/Charger/Earphone/
Non-Removable Battery/
Removable Battery
Country
X / X / X / X / X
Guarantee policy (Mexico only)
[es-US only]
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the
“Products”
and “Accessories” (such as batteries, antennas, chargers, wired
headphones and wireless devices) of the Motorola trademark,
described in
the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components,
accessories and labor of Motorola Products, as well as
the transportation
costs that derive from fulfilling this policy, within
its service network.
The Motorola “Products” that this guarantee protects may be: (a)
cellular
phones, (b) smart phones (pocket computer and cellular
phone), (c) beepers,
(d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or
replace the
“Products”, “Accessories” and components that present
problems and are
covered by the Guarantee. Motorola Comercial, S.A.
de C.V. shall use used,
equally functioning, refurbished, repaired or
second hand parts or spare parts
to repair the “Product.” Software
updates shall not be provided.
Duration of the Guarantee
11
The duration of the guarantee shall be one year starting from the
purchase
date of the new “Product”or “Accessory” at an authorized
establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the
“Product”
or “Accessory” was purchased must be sent to the address
of the Person
Responsible for the “Products” and “Accessories” in
Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col.
Bosques de las Lomas
Del.Cuajimalpa
México, Ciudad de México, C.P. 05120
Número
telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can
consult free of
charge by calling 01 800 021 0000) and presenting the
“Product” or
“Accessory” with its parts and components.
To exercise this guarantee, you must present the “Product”
or
“Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this policy
was not
established on the date in which the “Product” or “Accessory”
was purchased,
you must present the receipt from this purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
•
When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
•
When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
•
When the “Product” or “Accessory” has been changed or repaired
by
people who are not authorized by the national manufacturer,
importer or
respective responsible retailer.
Motorola shall notify the consumer if the service request is covered by
this
guarantee policy; in the event that it is not covered, Motorola shall
inform the
consumer of the availability, prices and other conditions
that apply to repairing
the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon turning
in the
“Product” or “Accessory” purchased.
For more information about the “Product” that needs repairs that are
not
covered by this guarantee, please call 01 800 021 0000.
Product model: Product
purchase date:
Seal of authorized distributor or establishment where Product was
12
purchased:
Note: In other countries, consult the local guarantee laws and
regulations and
your local Motorola office.
Comisión de Regulación de Comunicaciones (CRC).
[es-US only]
Approval of equipment consists of verification by the CRC of the
documentation which certifies that an item of terminal equipment
complies
with the standards established by the Commission relating
to this matter,
bearing in mind that terminal equipment that is
connected to the country’s
telecommunication networks must meet
certain technical standards to
ensure that it does not cause damage
or interference to these networks,
which in turn guarantees proper
service provision by the network supplier to
the users with respect
to the terminal.
In accordance with Resolution 1762, the Communications Regulation
Commission approves mobile terminals (TMC and PCS), stationary table-
top and wall-fixed equipment, and satellite equipment.
Therefore, the equipment meets the purposes of approval and can
operate
on the TMC and PCS networks established in Colombia. In
accordance with
the provisions of Article 13.1.2 of Resolution CRT 087
of 1997, you are hereby
informed that it has been included in the CRC
approval register. To find the
CRC approval letter for the device, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.
This device works with 4G LTE technology and is enabled to operate
on the
band 4 - AWS and band 7 - 2,600 MHz.
Information for Chile.
[es-US only] This equipment complies with
exemption
resolution No. 403 of 2008, and its amendments, from
the
Telecommunications Undersecretariat regarding electromagnetic
radiation.
Electrical Requirements.
[es-US only]
Battery:
XXXX
Adapter: XXXX
Entrance: XXXX
Exit: XXXX
Car Charger: XXXX
Entrance: XXXX Exit:
XXXX
Service & Repairs.
If you have questions or need assistance, we’re
here to
help. Go to www.motorola.com/support, where you can select
from a number
of customer care options.
Copyright & Trademarks.
MOTOROLA, the stylized M logo, MOTO,
and
the MOTO family of marks are trademarks or registered
trademarks of
Motorola Trademark Holdings, LLC. LENOVO is a
trademark of Lenovo. All
other product or service names are the
property of their respective owners.
© 2018 Motorola Mobility LLC. All rights reserved.
Manual
Number: TBD-A
14
30
30
30
30
Safety, Regulatory, and Legal User Manual
1
Safety, regulatory, & legal
Where is my legal, safety and regulatory information?
In order to
provide
you with better access to this important information, we’ve
made the
materials accessible from the phone’s settings menu and
on the web.
Please review these materials prior to using your device.
To access the
materials from a connected phone, go to
Settings
> System > Legal information
, and select a topic. To access the materials on
the web, visit www.motorola.com/device-legal.
Regulatory information (e-label).
Your mobile device may use an electronic
label (e-label) that provides some regulatory information
about the device. To
view the regulatory information (such as FCC ID)
for this device, on the phone,
go to
Settings
>
System
>
Regulatory
information
, or visit
www.motorola.com/device-legal.
Battery charging.
Charge your mobile device using a compatible
Motorola
charger, another brand class 2 Limited Power Source USB
charger that
complies with USB 1.1, 2.0, 3.0, or greater, and complies
with EN301489-34,
EN60950-1 or equivalent, or a high-power USB
port on a PC. Chargers that do
not comply with these standards may
be unsafe and may cause slow
charging, product damage, or reduced
device performance.
•
Your mobile device will not charge if the temperature is too high
or low.
• Only use Motorola-approved batteries, which contain safety
circuitry
and are designed to give the best performance in your
mobile device.
•
Don.’t use a damaged charger or charger cable to charge your
device.
•
Don’t use tools, sharp objects, or excessive force to clean the USB
port,
as this may damage your mobile device.
Distractions.
Using your mobile device in some circumstances could
distract
you and may cause a dangerous situation. Be aware of your
surroundings
and environmental hazards when using your mobile
device.
Driving precautions.
Responsible and safe driving is your primary
responsibility when driving a vehicle. Always obey local laws and
regulations.
Seizures, blackouts, eyestrain & discomfort.
Prolonged use of any
device may
cause discomfort in hands, fingers, arms, neck, and other
parts of your body,
and may cause eyestrain and headaches. It is good
practice to use your device
in a safe area with comfortable ambient
lighting, and take frequent breaks if
you feel discomfort. Seek medical
advice if symptoms persist.
In rare cases, flashing patterns or lights, for example in video games
or
movies, may cause seizures or blackouts. If you suffer any seizures
or
blackouts, or have a history of seizures, stop using your device and
seek
medical advice.
2
Medical devices.
If you use an implantable pacemaker or defibrillator,
or other
medical device, consult your healthcare provider and the
device
manufacturer’s directions before using this mobile device.
If you use a pacemaker or defibrillator, the FCC recommends that you
observe
the following precautions:
•
ALWAYS keep the mobile device more than 20 centimeters (8
inches)
from the pacemaker or defibrillator.
•
Use the ear opposite the pacemaker or defibrillator to minimize
the
potential for interference.
•
Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Important:
Some products contain magnets. Always keep products
with
magnets more than 20 cm. (8 in.) from medical devices, such as
pacemakers,
internal cardio defibrillators or other devices that can be
affected by a
magnetic field. Also, keep away from credit cards, ID
cards and other media
that use magnetically encoded information.
Children and animals. Keep your mobile device and its accessories
away
from small children and animals.
These products are not toys
and maybe
hazardous to small children and animals. For example, a
choking hazard may
exist for small, detachable parts. Keep plastic
bags away from babies and
children to avoid danger of suffocation
and choking.
Supervise access.
If
children use your mobile device and
accessories, monitor their access for their
safety, and to help prevent
loss of data or unexpected charges for data or app
purchases.
Glass parts.
Some parts of your mobile device, like your screen, could
be
made of glass. If the glass breaks, chips, or cracks, do not touch
or attempt to remove it. Stop using your mobile device until it can be
repaired
by a qualified service center.
Use & care.
To care for your Motorola mobile device, please observe
the
following:
•
Liquids.
Don’t expose your mobile device to water, rain, extreme
humidity, sweat, or other liquids.
•
Drying.
Don’t try to dry your mobile device using a microwave
oven,
conventional oven, or dryer.
•
Extreme heat or cold.
Don’t store, charge, or use your mobile
device
in extreme heat or cold.
•
Dust and dirt.
Don’t expose your mobile device to dust, dirt, sand,
food, or
similar materials.
•
Cleaning.
To clean your mobile device, use only a dry soft cloth.
Don’t
use chemicals or compressed air.
•
Shock and vibration.
Don’t drop your mobile device or expose it
to
strong vibration.
•
Protection.
To help protect your mobile device, always make sure that
any available connectors, compartments and removable
covers are
closed and secure, and avoid carrying it with hard
objects such as keys
or coins.
3
Operational warnings.
Obey all posted signs when using mobile
devices in
public areas.
•
Potentially explosive areas:
Potentially explosive areas are
often, but
not always, posted and can include blasting areas,
fueling stations,
fueling areas (such as below decks on boats),
fuel or chemical transfer
or storage facilities, or areas where the
air contains chemicals or
particles, such as grain dust, or metal
powders.
Turn off your mobile device before entering such an area, and do
not
charge batteries. In such areas, sparks can occur and cause an
explosion or fire.
•
Symbol key:
Your charger, mobile device, battery (if user-
removable),
device display, user’s guide, or packaging may contain
symbols, defined
as follows:
Important safety information follows.
Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.
Don’t dispose of your battery or mobile
device
with your household waste. See
Disposal &
recycling for more information.
Don’t dispose of your battery or mobile
device in a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may damage
your hearing.
Specific absorption rate (ICNIRP).
[EU, India, Japan, LA, MEA, RU/
CIS, ID]
YOUR MOBILE DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES. The highest SAR values under the
ICNIRP guidelines for your device model are listed below:
4
Head SAR
[2.4GHz WLAN], Wi-Fi,
Bluetooth
0.66 W/kg
Body-worn SAR
[WCDMA Band I],, Wi-Fi,
Bluetooth
1.313W/kg
To view additional SAR information on your phone, go to
Settings
> System > Legal information > RF information
. To view the information on
the web, visit www.motorola.com/rfhealth.
Supported frequencies and power.
This device is capable of
operation on the
following frequencies, subject to location and
network availability.
Model XT
1944-3 XT1944-4
Operating mode
Frequency range
MHz / Band
Maximum nominal
transmit power
(conducted) dBm
Bluetooth
2400 – 2483.5
20
WLAN
2400 – 2483.5
20
GPS/GLONASS
1559-1610
N/A
FM
87.5 – 108
N/A
GSM
5/8/3/2
33
UMTS
1/2/4/5/8
23.5
LTE
1/2/3/4/5/7/28
23.5
European conformance (CE).
The following information is applicable
to
mobile devices that carry a CE mark. Contact point: Regulatory
Compliance,
Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business
Park, Basingstoke, RG24 8WQ, UK.
Hereby, Motorola Mobility LLC declares that the radio
equipment
with this declaration and bearing the CE mark is
in compliance with
Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red. Use the search
feature
to find your device’s model or type. Your device’s model
and type may be under the battery, under the rear cover, or on the
5
exterior of the device.
Hearing Aid Compatibility (HAC). [US Only] The US performance
rating system for HAC compliant wireless phones is as follows: the
“M” (microphone) indicates that the product has been tested and
rated for acoustic coupling. The “T” (telecoil) represents that the
product
has been tested and rated for inductive coupling. The higher the “M” or “T”
rating (such as “M3/T4”), the less likely the hearing aid user will experience
interference when the hearing aid is set to the respective microphone or
telecoil mode.
For more information and a list of HAC ratings by model, visit www.
motorola.com/hacphones. To enable the ‘Hearing Aid’ feature on your phone:
Phone > Menu > Settings > Accessibility > Hearing aids (see the User Guide for
more).
MOTOROLA MOBILITY LLC GLOBAL LIMITED
WARRANTY MOBILE PHONES
[es-CO, pt-BR, ja-JA, id-ID, PRC, TR]
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the
original
consumer purchaser (“you”) that the Mobile Phone or Moto
Mod
accompanying this warranty, and any in-box accessories which
accompany it
(the “Products”), will be free of substantial defects in
material and
workmanship for the period noted in the Addendum
(see end of section),
beginning from the date of original consumer
purchase (“Warranty Period”)
provided that the Products are used for
normal consumer purpose.
Note for Moto Mods owners: This warranty covers only the Moto
Insta-Share
Projector, Hasselblad True Zoom, Moto Power Pack, Moto
Style Shell
Wilreless Charging, Moto TurboPower Pack, Moto 360
Camera, and Moto
Smart Speaker with Amazon Alexa, and Polaroid
Insta-Share Printer Moto
Mods. Third-party Moto Mods are not
covered by this warranty, but may be
covered by a separate warranty
that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited
Warranty
(“Warranty Service”) are covered for the balance of the
original Warranty
Period, or for the period noted in the Addendum,
whichever is longer. This
Limited Warranty covers only a purchase of
new Products from Motorola or an
authorized reseller or authorized
distributor of Motorola Products which are
accompanied in-box by
this written Limited Warranty. This Limited Warranty is
personal to
you and not transferable. No retailer or other third party is
authorized
to make any representations on behalf of Motorola or to modify
this
Limited Warranty.
Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
6
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which are
warranted against shattering and cracking for four (4) years from
the original
date of consumer purchase. Certain phones may include
a protective lens,
screen protectors, or other similar external layers,
which are not covered by this additional warranty. All other limitations
and
exclusions contained in this Limited Warranty (see “What is not
covered”
section), including scratches and other cosmetic damage,
intentional damage
or abuse, and normal wear and tear, apply to the
components of the
ShatterShield™ display.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY
HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR
COUNTRY.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER
PROTECTION
LAWS OR REGULATIONS IN THEIR COUNTRY OF
PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE,
THE BENEFITS
CONFERRED BY THIS LIMITED WARRANTY ARE IN
ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH
CONSUMER PROTECTION
LAWS AND REGULATIONS. FOR A FULL
UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY,
PROVINCE OR STATE.
What will we do if you make a claim under this
Limited
Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair
the
Product using new, used, or reconditioned replacement parts; or
(2)
replace the Product with a new or ‘like new’ reconditioned Product
that is
the same or similar to the warranted Product; or (3) refund the
purchase price.
Repaired or replaced products will be returned to you
in their original factory
configuration, plus any applicable software
updates, which may affect use
and/or compatibility with third party
applications (for which Motorola shall have
no liability). Any refunded
or replaced Product shall become the property of
Motorola. To obtain
service under this Limited Warranty, the claim should be
made in the
country where the Product was intended for sale; otherwise repair
services are limited to the options available in the country where the
service is
requested.
What is not covered?
This Limited Warranty does not cover the following unless they
occurred
because of a defect in materials or workmanship:
(a)
Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as
batteries,
lens liners, or protective coatings.
(b)
Cosmetic damage, including scratches, dents, and cracks to
the
Products.
7
(c)
Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d)
Damage caused beyond the reasonable control of Motorola,
including
damage caused by (i) accident, abuse, misuse; (ii)
operating a Product
outside its permitted or intended uses as
defined in the Products’ User
Manual, Quick Start Guide, Online
Tutorials, and other documentation
provided to you, including use
of the Products for commercial purposes; (iii)
improper care and
handling (e.g. subjecting the Product to temperatures
above the
temperature for which the Product is approved), abuse or neglect
(e.g. broken or bent connectors, ports, or SIM/SD card slots);
impact
damage (e.g. dropping the Product); (iv) contact with
liquids, water, rain,
extreme humidity, unusually heavy perspiration,
vapor or other moisture;
sand, food, dirt or other similar substances
(except for Products sold as
resistant to such substances), but
then only to the extent the damage was not caused by incorrectly
securing
the phone’s protective elements (e.g. failing to properly
close a seal), or
such protective elements are damaged or missing
(e.g. a cracked back
cover), or subjecting a Product to conditions
beyond its stated
specifications or limits (e.g. IPx7, 30 minutes in 1
meter of fresh water); or
(v) flood, fire, earthquake, tornado or
other acts of God not within
Motorola’s reasonable control.
(e)
Unauthorized service. Defects or damage resulting from
someone
other than Motorola or a Motorola authorized service
center servicing,
testing, adjusting, installing, maintaining, altering,
or tampering with the
Products.
(f)
Products that have been modified in any manner without the
written
permission of Motorola, including Products (i) with serial
numbers or other
manufacturer codes that have been removed,
altered or obliterated; (ii) with
mismatched or duplicated serial
numbers; (iii) with broken seals or other
evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or
show
evidence of attempts to modify them.
•
WARNING AGAINST UNLOCKING THE BOOTLOADER OR
ALTERING A
PRODUCT’S OPERATING SYSTEM SOFTWARE:
ALTERING A
PRODUCT’S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING
THE BOOTLOADER, ROOTING A
DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER
THAN THE APPROVED VERSIONS
ISSUED BY MOTOROLA
AND ITS PARTNERS FOR YOUR SPECIFIC
DEVICE MAY
PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT
TO BE
UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS
CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY
MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
•
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT
IF IT
CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE
8
PRODUCT AFFECTING ITS EMISSION, MODULATION,
TRANSMISSION CHARACTERISTICS, INCLUDING POWER
LEVELS,
OPERATING FREQUENCIES AND BANDWIDTHS,
SAR LEVELS,
DUTY-CYCLE, TRANSMISSION MODES AND THE
INTENDED
METHOD OF USE OF THE PRODUCT.
(g)
Defects, damages, or the failure of the Product due to any third
party
communication service or network you subscribe to or use
with the
Product.
(h)
Software, either embedded in, downloaded to, or accompanied
with the
Products.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW,
MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL
WARRANTIES AGAINST HIDDEN OR
LATENT DEFECTS, AND
MOTOROLA DOES NOT WARRANT THAT THE
OPERATION
OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS,
WORK
IN COMBINATION WITH ANY HARDWARE OR
SOFTWARE
APPLICATIONS OR THIRD PARTY SERVICES,
BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO,
OR
LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS
IN THE
PRODUCTS OR SOFTWARE WILL BE CORRECTED.
WHERE
SUCH STATUTORY OR IMPLIED WARRANTIES
CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE
LIMITED IN
DURATION TO THE DURATION OF THE EXPRESS
LIMITED WARRANTY
CONTAINED HEREIN AND THE REMEDIES
OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE
EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR
WRITTEN
REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER,
RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING
EMPLOYEES AND AGENTS THEREOF, SHALL
CREATE ANY
ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR
OTHERWISE MODIFY IN ANY
MANNER THE TERMS OF THIS LIMITED
WARRANTY.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER
IN
CONTRACT, TORT OR UNDER OTHER LEGAL THEORY
(INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE
OF THE PRODUCTS, OR FOR ANY INDIRECT,
INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY
KIND, OR LOSS OF REVENUE
OR PROFITS; LOSS OF BUSINESS;
BUSINESS INTERRUPTION; LOSS
OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE
TO, OR
CORRUPTION OF INFORMATION, DATA, SOFTWARE
9
OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED
WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED
ON OR
USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN
THE CONFIDENTIALITY OF ANY INFORMATION
OR DATA STORED ON
THE PRODUCTS); OR OTHER FINANCIAL
LOSS ARISING OUT OF OR
IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE
PRODUCTS OR SERVICES
PROVIDED UNDER THIS LIMITED
WARRANTY. BY MAKING A
CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE
THAT YOU UNDERSTAND THE ABOVE
DISCLAIMERS OF
LIABILITY.
•
SOME STATES OR JURISDICTIONS DO NOT ALLOW
THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR
THE
LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL
INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE OR
JURISDICTION.
My Product needs service, what should I do?
Locate your
valid proof of purchase, showing the date of purchase,
you will need it to
obtain warranty coverage.
1.
Before attempting to diagnose or repair any Product, please
backup all
software, applications, and other data, including
contacts, photos, music,
games, which will be erased during the
repair process and cannot be
reinstalled by Motorola and Motorola
shall have no liability therefore.
2.
Review the online Motorola customer support website at www.
motorola.com for troubleshooting information.
3.
If the Product is still not functioning properly after you have
followed
troubleshooting instructions suggested on this website,
please contact
Motorola using the contact details provided on the
customer support page
of www.motorola.com.
4.
If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software
updates.
You are responsible for any third party data costs
incurred when
obtaining the downloads.
Before we can provide any further support under this Limited
Warranty you
must first comply with the warranty processes
outlined above, and any
repair instructions provided by Motorola.
5.
If the software update does not fix the problem, you will
receive
instructions on how and where to ship the Product
for evaluation.
You must supply: (i) proof of purchase; (ii) a
10
written description of the problem; (iii) the name of your mobile
network
service provider, if applicable; and (iv) your home and
email address and
telephone number. Motorola reserves the
right to charge you for the cost
of shipping the Product to and
from the authorized service center.
6.
If the Product is not covered by this Limited Warranty (and
you do
not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and
other
conditions applicable to such out-of-warranty repair of the
Product.
Addendum: Warranty periods by country
Country/Region
Warranty Period (Months)
Phone/Charger/Earphone/
Non-Removable Battery/
Removable Battery
Country
X / X / X / X / X
Guarantee policy (Mexico only)
[es-US only]
This Guarantee Policy represents the only guarantee that applies to
personal communication Products and Accessories of the Motorola
Trademark that are purchased in Mexico.
Items covered by this Guarantee
It protects the manufacturing defects and hidden defects of the
“Products”
and “Accessories” (such as batteries, antennas, chargers, wired
headphones and wireless devices) of the Motorola trademark,
described in
the space that for such purpose is established on
the back of this Guarantee Policy, which covers all of the parts,
components,
accessories and labor of Motorola Products, as well as
the transportation
costs that derive from fulfilling this policy, within
its service network.
The Motorola “Products” that this guarantee protects may be: (a)
cellular
phones, (b) smart phones (pocket computer and cellular
phone), (c) beepers,
(d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or
replace the
“Products”, “Accessories” and components that present
problems and are
covered by the Guarantee. Motorola Comercial, S.A.
de C.V. shall use used,
equally functioning, refurbished, repaired or
second hand parts or spare parts
to repair the “Product.” Software
updates shall not be provided.
Duration of the Guarantee
11
The duration of the guarantee shall be one year starting from the
purchase
date of the new “Product”or “Accessory” at an authorized
establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the
“Product”
or “Accessory” was purchased must be sent to the address
of the Person
Responsible for the “Products” and “Accessories” in
Mexico:
Motorola Comercial S.A. de C.V.
Paseo de los Tamarindos No. 100, Piso 1, Oficina 101
Col.
Bosques de las Lomas
Del.Cuajimalpa
México, Ciudad de México, C.P. 05120
Número
telefónico: 01 800 021 0000
or to the address of the authorized service center (which you can
consult free of
charge by calling 01 800 021 0000) and presenting the
“Product” or
“Accessory” with its parts and components.
To exercise this guarantee, you must present the “Product”
or
“Accessory” and this Guarantee Policy duly sealed by the
establishment where it was purchased. In the event that this policy
was not
established on the date in which the “Product” or “Accessory”
was purchased,
you must present the receipt from this purchase.
Limitations or exceptions of this Guarantee
The guarantee shall not be valid:
•
When the “Product” or “Accessory” has been used in conditions
different than normal conditions.
•
When the “Product” or “Accessory” has not been operated in
accordance with the accompanying usage instructions.
•
When the “Product” or “Accessory” has been changed or repaired
by
people who are not authorized by the national manufacturer,
importer or
respective responsible retailer.
Motorola shall notify the consumer if the service request is covered by
this
guarantee policy; in the event that it is not covered, Motorola shall
inform the
consumer of the availability, prices and other conditions
that apply to repairing
the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon turning
in the
“Product” or “Accessory” purchased.
For more information about the “Product” that needs repairs that are
not
covered by this guarantee, please call 01 800 021 0000.
Product model: Product
purchase date:
Seal of authorized distributor or establishment where Product was
12
purchased:
Note: In other countries, consult the local guarantee laws and
regulations and
your local Motorola office.
Comisión de Regulación de Comunicaciones (CRC).
[es-US only]
Approval of equipment consists of verification by the CRC of the
documentation which certifies that an item of terminal equipment
complies
with the standards established by the Commission relating
to this matter,
bearing in mind that terminal equipment that is
connected to the country’s
telecommunication networks must meet
certain technical standards to
ensure that it does not cause damage
or interference to these networks,
which in turn guarantees proper
service provision by the network supplier to
the users with respect
to the terminal.
In accordance with Resolution 1762, the Communications Regulation
Commission approves mobile terminals (TMC and PCS), stationary table-
top and wall-fixed equipment, and satellite equipment.
Therefore, the equipment meets the purposes of approval and can
operate
on the TMC and PCS networks established in Colombia. In
accordance with
the provisions of Article 13.1.2 of Resolution CRT 087
of 1997, you are hereby
informed that it has been included in the CRC
approval register. To find the
CRC approval letter for the device, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.
This device works with 4G LTE technology and is enabled to operate
on the
band 4 - AWS and band 7 - 2,600 MHz.
Information for Chile.
[es-US only] This equipment complies with
exemption
resolution No. 403 of 2008, and its amendments, from
the
Telecommunications Undersecretariat regarding electromagnetic
radiation.
Electrical Requirements.
[es-US only]
Battery:
XXXX
Adapter: XXXX
Entrance: XXXX
Exit: XXXX
Car Charger: XXXX
Entrance: XXXX Exit:
XXXX
Service & Repairs.
If you have questions or need assistance, we’re
here to
help. Go to www.motorola.com/support, where you can select
from a number
of customer care options.
Copyright & Trademarks.
MOTOROLA, the stylized M logo, MOTO,
and
the MOTO family of marks are trademarks or registered
trademarks of
Motorola Trademark Holdings, LLC. LENOVO is a
trademark of Lenovo. All
other product or service names are the
property of their respective owners.
© 2018 Motorola Mobility LLC. All rights reserved.
Manual
Number: TBD-A
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