Motorola Solutions 92FT5850 HPD 1000 MOBILE MODEM User Manual 96C67 Text

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Date Submitted	2006-03-07 00:00:00
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Creation Date	2006-02-20 15:40:44
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Document Title	96C67_Text.book
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HPD
MODEM
96C67_Text.book Page 1 Monday, February 20, 2006 5:19 PM
HPD™ 1000 Modem
BASIC OPERATION
Quick Reference Card
Reset Modem
Product Safety and RF Exposure Compliance
Before using this product, read the operating instructions
for safe usage contained in the Product Safety and RF
C a u t i o n Exposure booklet enclosed with your radio.
ATTENTION!
This modem is restricted to occupational use only to satisfy
FCC RF energy exposure requirements. Before using this
product, read the RF energy awareness information and
operating instructions in the Product Safety and RF
Exposure booklet enclosed with your radio (Motorola
Publication part number 6881095C99) to ensure
compliance with RF energy exposure limits.
LED
Indicators
Accessory
Connector
GPS
Connector
Power
Button
Ethernet
Connector
Click this button on the status applet to restart the HPD
Modem.
Change IP Address
1 Click Change.
2 Key in new IP address and click Change once more.
LED INDICATIONS
Action
LED
Condition
Power OFF
GPS OFF
Power ON
LED 1
FLASHING GREEN
Programming test
LED 1
FLASHING AMBER
Insufficient
voltage/current
LED 1
RED
Power ON - Self
Test failure
LED 1- 4
RED
Channel - Tx
LED 2
FLASHING GREEN
Out of range
LED 2 & 3
RED
Searching for
Data Channel
LED 2 & 3
FLASHING RED
Channel - Rx
LED 3
FLASHING GREEN
GPS ON
LED 4
GREEN
GPS ON Assisted Mode
LED 4
AMBER
GPS ON Searching for
signal
LED 4
FLASHING RED
GPS Error/Failure
LED 4
RED
96C67_Text.book Page ii Monday, February 20, 2006 5:19 PM
Product Safety and RF Exposure Compliance
Caution
Before using this product, read the operating instructions for safe
usage contained in the Product Safety and RF Exposure booklet
enclosed with your radio.
ATTENTION!
This radio is restricted to occupational use only to satisfy FCC RF energy
exposure requirements. Before using this product, read the RF energy
awareness information and operating instructions in the Product Safety and RF
Exposure booklet enclosed with your radio (Motorola Publication part number
6881095C99) to ensure compliance with RF energy exposure limits.
Computer Software Copyrights
The Motorola products described in this manual may include copyrighted Motorola
computer programs stored in semiconductor memories or other media. Laws in the
United States and other countries preserve for Motorola certain exclusive rights for
copyrighted computer programs, including, but not limited to, the exclusive right to copy
or reproduce in any form the copyrighted computer program. Accordingly, any
copyrighted Motorola computer programs contained in the Motorola products described
in this manual may not be copied, reproduced, modified, reverse-engineered, or
distributed in any manner without the express written permission of Motorola.
Furthermore, the purchase of Motorola products shall not be deemed to grant either
directly or by implication, estoppel, or otherwise, any license under the copyrights,
patents or patent applications of Motorola, except for the normal non-exclusive license
to use that arises by operation of law in the sale of a product.
Documentation Copyrights
No duplication or distribution of this document or any portion thereof shall take place
without the express written permission of Motorola. No part of this manual may be
reproduced, distributed, or transmitted in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of Motorola.
Disclaimer
The information in this document is carefully examined, and is believed to be entirely
reliable. However, no responsibility is assumed for inaccuracies. Furthermore, Motorola
reserves the right to make changes to any products herein to improve readability,
function, or design. Motorola does not assume any liability arising out of the
applications or use of any product or circuit described herein; nor does it cover any
license under its patent rights, nor the rights of others.
MOTOROLA, the Stylized M Logo, HPD and FLASHport are registered in the U.S.
Patent & Trademark Office. All other product or service names are the property of their
respective owners. P25 radios contain technology patented by Digital Voice Systems,
Inc.
© Motorola, Inc. 2006. All Rights Reserved.
HPD™ 1000 Modem
ii
96C67_Text.book Page iii Monday, February 20, 2006 5:19 PM
Notations Used in This Manual
Throughout the text in this publication, you will notice the use of WARNINGS,
CAUTIONS, and Notes. These notations are used to emphasize that safety
hazards exist, and care that must be taken or observed.
WARNING
WARNING: An operational procedure, practice, or other
condition, which might result in injury or death if not carefully
observed.
CAUTION
CAUTION: An operational procedure, practice, or other
condition, which might result in damage to the equipment if not
carefully observed.
Note:
iii
Note: An operational procedure, practice, or other condition,
which is essential to emphasize.
96C67_Text.book Page iv Monday, February 20, 2006 5:19 PM
Contents
Computer Software Copyrights ......................................................... ii
Documentation Copyrights ................................................................ ii
Disclaimer ......................................................................................... ii
Notations Used in This Manual .........................................................iii
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Software Installation and Setup ........................................................ 2
Important Installation Information for HPD Status Applet ........... 2
HPD Status Applet Installation ................................................... 3
Finishing the installation ............................................................. 4
Status Applet and Features . . . . . . . . . . . . . . . . . . . . . 5
Status Applet Window ....................................................................... 5
Features ............................................................................................ 6
MSU IP Address ............................................................................... 6
Indicator lights description ................................................................. 7
Out of range ...................................................................................... 9
Power Management ........................................................................ 10
General Modem Features . . . . . . . . . . . . . . . . . . . . . . 13
Location Services Offered ............................................................... 13
GPS Functionality ........................................................................... 14
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Antennas ......................................................................................... 17
Cables ............................................................................................. 17
Trunnion Kits ................................................................................... 18
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Commercial Warranty and Service . . . . . . . . . . . . . . 21
Limited Warranty ............................................................................. 21
Service ............................................................................................ 25
ASTRO XTL 1500 Digital Mobile Radio with Control Head
iv
96C67_Text.book Page v Monday, February 20, 2006 5:19 PM
Notes
96C67_Text.book Page 1 Monday, February 20, 2006 5:19 PM
Getting Started
The Motorola HPD 1000 Modem is a sophisticated, mobile modem
pioneering the latest technology in radio electronics.
The HPD 1000 Modem provides connectivity between a vehiclemounted data device and a host computer through Motorola's High
Performance Data (HPD) radio network. The modem connects to a
data device via USB or Ethernet and is designed to support data
transfer speeds of 32 kbps, 64kbps or 96 kbps within the 700/800
MHz frequency bands. The modem’s integrated GPS receiver allows
the user to determine the current location of a mobile HPD modem
when used in conjunction with a GPS location application. Location
alone, or combined with other information about the environment (e.g.
a map), enables value-added applications such as tracking of
resources.
HPD™ 1000 Modem
96C67_Text.book Page 2 Monday, February 20, 2006 5:19 PM
Getting Started
Software Installation and Setup
Important Installation Information for HPD Status
Applet
Do not plug in the modem before installing the HPD Status
Applet. If this is done, the HPD modem will fail to install
properly.
System Requirements: Windows XP Service Pack 1 or Windows
2000 Service Pack 3.
Installation criteria:
Install .Net 1.1 Common Language Runtime (CLR). If this
is not installed, the HPD Status Applet Installation will
install it on your machine automatically.
Microsoft .NET Framework 1.1 Service Pack 1
(NDP1.1sp1-KB867460-X86.exe) must be installed, which
is included on the CD. This can only be installed AFTER
.Net 1.1 CLR is installed. If the Service Pack is not
installed when you attempt to install the Status Applet, the
installation will stop and inform the user to install the
Service Pack.
Ensure SNMP is installed and running:
• Open "Services" (found under Administrative Tools) to
make sure SNMP Trap Services installed properly and is
running with "Automatic" startup type.
• If SNMP Trap Service is not installed, it must be installed
using Add/Remove Windows Components. The actual
component that the user needs to install is the Simple
Network Management Protocol, which can be found
under “Management and Monitoring Tools. This will
usually prompt the user to insert a Windows XP CD.
96C67_Text.book Page 3 Monday, February 20, 2006 5:19 PM
Getting Started
HPD Status Applet Installation
Double-click setup
Welcome Screen appears. Click Next.
Release Notes Screen is accessed. Click Yes to progress
or No to exit installation.
Destination Directory Screen appears. You can configure
the location where the files will be installed. Select the path
of where the Application Framework (the exe. file) will be
installed. The default path is C:\Program
Files\Motorola\HPD\Status Applet. Once path has been
configured, click Next.
Configuration Screen appears.
You need to key in Modem IP Address
(Default: 192.168.128.1).
Choose either PPP or PPPoE (Default: PPP).
The PPPoE is only available to Windows XP users.
Click the checkered box if you want the Status Applet to
automatically start whenever Windows starts up.
Click Next.
Installation Complete.
HPD™ 1000 Modem
96C67_Text.book Page 4 Monday, February 20, 2006 5:19 PM
Getting Started
Finishing the installation
Plug in the HPD Modem
The Found New Hardware Wizard will appear. Select
Install the software automatically.
A message box appears stating that the hardware “has not
passed Windows Logo testing”.
Click Continue Anyway.
96C67_Text.book Page 5 Monday, February 20, 2006 5:19 PM
Status Applet and Features
The Status Applet is an interface that provides you with data on the
settings for the HPD modem. You are given the ability to change the
MSU IP Address as well as the option to reset the modem.
Status Applet Window
Once the Status Applet opens, use the navigation tree to open the
applet. The navigation tree operates in the same way as the Microsoft
Windows navigation trees.
To open an applet, click on the applet name.
To expand a folder, click the "+" symbol, and to compress a folder,
click the "-" symbol.
Multiple Applets can be opened at the same time.The Status Applet
Window shows you the various information about the current settings
of the HPD modem.
HPD™ 1000 Modem
96C67_Text.book Page 6 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Features
You can do the following:
• Change Modem IP Address - This will open the Change
Modem IP Address Window, which will allow you to change the
current Modem IP Address of the HPD Modem.
• Reset Modem - Clicking this button will restart the HPD
Modem. The connection between the PC Applets Suite and the
HPD Modem will temporarily be broken.
MSU IP Address
On this window, you can change the IP Address of the HPD modem.
Make sure the IP address is in valid range from 0.0.0.0 to
255.255.255.255.
Click Change to use new IP address or click Cancel to retrn to the
main window.
Note: In order for the new IP Address to take effect, the HPD
Modem must be reset.
96C67_Text.book Page 7 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Indicator lights description
The User Interface Panel (UIP) contains four LED's which display the
current function of the radio. The LED's represent the current status
of the GPS, transmitter, receiver and power of the radio. Various
colors are used to represent modes of the current state of the radio.
The LED colors can be red, green or amber with the capability to flash
on and off. Below are charts showing all the functions and LED color
configurations of the radio.
Power-up / Modem status
Description
LED 1
Pwr/Prg
LED 2
Transmit
LED 3
Receive
LED 4
GPS
RED
RED
RED
Power OFF
Power problem Insufficient voltage or
current
RED
Power-ON self test
failure
RED
Programming test
Flashing
AMBER
Power ON
Flashing
GREEN
HPD™ 1000 Modem
96C67_Text.book Page 8 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Receiving/Transmitting
LED 1
Pwr/Prg
Description
HPD Channel
Tx
Activity
LED 2
Transmit
LED 3
Receive
LED 4
GPS
Flashing
GREEN
Rx
Activity
Flashing
GREEN
Out of Range or
Registeration
Denied
Searching for
Data Channel
RED
RED
Flashing
RED
Flashing
RED
LED 2
Transmit
LED 3
Receive
GPS Status
Description
LED 1
Pwr/Prg
LED 4
GPS
GPS OFF
GPS ON - Autonomous
GREEN
GPS ON - Assisted Mode
AMBER
GPS ON - Searching for
Signal
Flashing
RED
GPS Error/Failure
RED
Note: The GPS LED is off due to the following reasons:
• GPS feature not purchased
• GPS feature purchased but disabled
• Modem is in 700 MHz conventional interoperability mode
96C67_Text.book Page 9 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Out of range
In out of range condition, both the Status Applet's transmit and
receive indicators both will go red (non-flashing).
HPD™ 1000 Modem
96C67_Text.book Page 10 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Power Management
There are four available ways to control the ON/OFF cycle for HPD:
• Computer Communication Cable (USB or Ethernet or Both)
• Front Button Press
• Ignition
• Battery Voltage Level
Note: ONLY Igniton and Battery Voltage are required conditions for
the other two to work.
Assuming Ignition is attached to the car's ignition and the Car's
ignition is in the ON position, and the power cable is attached to a
fully charged Battery, then the following is true:
Your Modem will turn ON and stay ON when a
Communication Cable is connected between a poweredup computer (includes standby or sleep modes) with the
HPD modem.
Your modem will turn ON and stay ON with the press of
the Power Button even If there is no Communication Cable
attached or the computer is OFF (or in hibernation mode).
If your Modem was turned on via a Power Button Press
(without an active Communication Cable attached), it can
be turned OFF via a subsequent Button Press.
Note: This occurs ONLY after your modem has initialized and
showing a flashing green LED, which is about 6
seconds after the initial button press.
If an active Communication Cable is attached after your
modem was turned on via a button Press (without an
active Communication Cable attached), it will remain ON
from any subsequent button presses.
Note: Your modem will only turn OFF either by removing the
communication cable or turning the computer off.
10
96C67_Text.book Page 11 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Any disconnect of a Communication Cable or turning the
computer OFF, will cause HPD to start an off period of 6
seconds before it finally turns off. If the cable is
re-attached or the computer is turned back ON during
these 6 seconds, HPD will remain on.
If the Car Battery Voltage drops below 10V, the modem will
turn OFF and stay OFF until Battery voltage is above 10V
again.
If Ignition is removed, HPD will turn OFF.
HPD™ 1000 Modem
11
96C67_Text.book Page 12 Monday, February 20, 2006 5:19 PM
Status Applet and Features
Notes
12
96C67_Text.book Page 13 Monday, February 20, 2006 5:19 PM
General Modem Features
This section contains information associated with the basic features
that is offered by your HPD 1000 modem.
Location Services Offered
The personnel location tracking service allows the radio user and
location application servers to determine the current location of a
mobile HPD radio. Location alone or combined with other information
about the environment (e.g. a map) enables value-added applications
such as tracking of resources.
With the GPS feature, it is possible to enable or disable the location
service of an Subscriber Unit using CPS. When completely disabled,
no location services will be available. Any requests sent to the
location information port on an Subscriber unit will result in a “port
unreachable” message to the location application.
GPS Services are available only on HPD radios for which a customer
has purchased the GPS feature.
Note: The location service feature is not available when the HPD
radio is in 700MHz , APCO conventional interoperability
mode.
Any requests sent to the location information while operating in
700MHz conventional interoperability mode will result in a “port
unreachable” message to the location application.
The location service does NOT provide a way for the radio user to
trigger a location update to a location application server.
Note: Location information from the HPD radio is not available to
the mobile computer connected to the HPD radio in this
release.
HPD™ 1000 Modem
13
96C67_Text.book Page 14 Monday, February 20, 2006 5:19 PM
General Modem Features
The following list are some services provided to a Radio User and
Location Application Server:
• Location service on/off control.
• maximum number of stored location requests.
• location status indication via the front-panel LEDs.
• single location updates and periodic location updates.
For Location Status Indicators, refer to “GPS Status” on page 8 to
send your page.
GPS Functionality
The GPS signals are received by an external active antenna
connected to the HPD radio. The on-board PGAM GPS hardware
searches the satellite’s unique Coarse Acquisition (C/A) code in the
received signal by shifting and correlating the C/A code of a satellite
with the received signal. This is repeated for all the satellites until the
receiver has found at least 3 or 4 satellites.
The acquisition of location data is done by the PGAM hardware inside
the HPD radio. The acquisition is dependent on the PGAM hardware
receiving sufficient and proper signals from the Global Positioning
System (GPS) satellites.
Under cold start conditions, the firmware that executes on the PGAM
hardware has to be downloaded to the hardware.This takes 2
minutes. The PGAM hardware may take up to 5 additional minutes to
acquire a proper signal from the GPS satellites in open sky
conditions.Under warm start and open sky conditions, the PGAM
hardware may take up to 1 minute to acquire a proper signal from the
GPS satellites.
Note: Cold start conditions will apply if the HPD radio is being
turned on for the very time or if the HPD radio is disconnected
from its power source (usually a vehicle battery) and
reconnected. Warm start conditions will apply if the HPD
radio had previously acquired location information
14
96C67_Text.book Page 15 Monday, February 20, 2006 5:19 PM
General Modem Features
successfully, and was shut down and re-started without
disconnecting the radio from its power source.
The PGAM GPS hardware always operates in “autonomous
continuous acquisition mode” when the HPD radio is powered on.
Autonomous implies that you do not need to supply any assistance
data from an external source to the PGAM GPS hardware.
Continuous acquisition means that the PGAM GPS hardware is set
up to acquire location information periodically.
When the HPD modem is powered OFF, the PGAM GPS hardware is
put into low power mode. It stops attempting to acquire location
information periodically. However, it retains GPS information that
helps reduce the GPS signal acquisition time when the HPD modem
is powered backed on (warm start conditions).
Note: Power is always supplied to the GPS hardware unless the
modem is totally disconnected from it's power source. A
small amount of current is drawn during this period.
HPD™ 1000 Modem
15
96C67_Text.book Page 16 Monday, February 20, 2006 5:19 PM
General Modem Features
Notes
16
96C67_Text.book Page 17 Monday, February 20, 2006 5:19 PM
Accessories
Motorola provides the following approved accessories to improve the
productivity of your HPD 1000 Modem.
For a list of Motorola-approved antennas, batteries, and other
accessories, visit the following web site which lists approved
accessories: http://www.motorola.com/governmentandenterprise
Antennas
HAF4013_
764–870 MHz, 3db, low profile
HAF4014_
764–870 MHz, 3db, elevated feed
HAF4016_
764–870 MHz, quarterwave, roof mount
HAF4017_
764–870 MHz, 3db, Collinear
HLN6962_
GPS Antenna
Cables
HKN6197_
Power cable, HPD 15A
HKN6177_
USB Data Cable w/ Ignition Sense, 1.5m
HKN6178_
Data Cable, USB w/ Ignition Sense 4.5m
HKN6179_
Data Cable, USB w/ Ignition Sense 4.5 m and 2
screws
HKN6175_*
Data Cable 10’, Ethernet
HKN6176_*
Data Cable 20’, Ethernet
HKN6174_
Ignition Sense Cable, 10'
HKN6173_
Ignition Sense Cable, 20'
HKN6180A
RS232 Data Cable
* Ethernet cables need an ignition sense cable for HPD Modem to function.
HPD™ 1000 Modem
17
96C67_Text.book Page 18 Monday, February 20, 2006 5:19 PM
Accessories
Trunnion Kits
HLN6920_
18
HPD Installation Hardware
96C67_Text.book Page 19 Monday, February 20, 2006 5:19 PM
Glossary
Channel
A group of characteristics, such as transmit/
receive frequency pairs, radio parameters, and
encryption encoding.
Cursor
A visual tracking marker (a blinking line) that
indicates a location on the display.
Dispatcher
An individual who has radio system
management duties.
Ethernet
A local-area network (LAN) architecture
developed by Xerox Corporation in cooperation
with DEC and Intel in 1976. Ethernet uses a
bus or star topology and supports data transfer
rates
EEPROM
Electrically Erasable Programmable Read-Only
Memory. A special type of PROM that can be
erased by exposing it to an electrical charge.
An EEPROM retains its contents even when
the power is turned off.
FCC
Federal Communications Commission.
FLASHport
A Motorola term that describes the ability of a
radio to change memory. Every FLASHport
radio contains a FLASHport EEPROM memory
chip that can be software written and rewritten
to, again and again.
GPS
Global Positioning Satellite
Hang Up
Disconnect.
HPD
High Performance Data
LCD
Liquid-Crystal Display.
Mode
A programmed combination of operating
parameters.
HPD™ 1000 Modem
19
96C67_Text.book Page 20 Monday, February 20, 2006 5:19 PM
Glossary
PGAM
Phoenix GPS Acquisition Module, the internal
GPS hardware used on the HPD radio
PPP
Point-to-Point Protocol
A method of connecting a computer to the
Internet.
PPPoE
Point-to-Point Protocol over Ethernet.
A specification for connecting the users on an
Ethernet to the Internet through a common
broadband medium.
RF
Radio Frequency. A part of the general
frequency spectrum between the audio and
infrared light regions (about 10 kHz to
10,000,000 MHz).
RX
Receive.
TX
Transmit.
UHF
Ultra-High Frequency.
USB
Universal Serial Bus
An external bus standard that supports data
transfer rates of 12 Mbps.
VHF
Very-High Frequency.
20
96C67_Text.book Page 21 Monday, February 20, 2006 5:19 PM
Commercial Warranty and Service
Limited Warranty
MOTOROLA COMMUNICATION PRODUCTS
I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:
MOTOROLA INC. (“MOTOROLA”) warrants the MOTOROLA
manufactured Communication Products listed below (“Product”)
against defects in material and workmanship under normal use and
service for a period of time from the date of purchase as scheduled
below:
HPD™ 1000 Modem
One (1) Year
Product Accessories
One (1) Year
Motorola, at its option, will at no charge either repair the Product (with
new or reconditioned parts), replace it (with a new or reconditioned
Product), or refund the purchase price of the Product during the
warranty period provided it is returned in accordance with the terms of
this warranty. Replaced parts or boards are warranted for the balance
of the original applicable warranty period. All replaced parts of
Product shall become the property of MOTOROLA.
This express limited warranty is extended by MOTOROLA to the
original end user purchaser only and is not assignable or transferable
to any other party. This is the complete warranty for the Product
manufactured by MOTOROLA. MOTOROLA assumes no obligations
or liability for additions or modifications to this warranty unless made
in writing and signed by an officer of MOTOROLA. Unless made in a
separate agreement between MOTOROLA and the original end user
purchaser, MOTOROLA does not warrant the installation,
maintenance or service of the Product.
MOTOROLA cannot be responsible in any way for any ancillary
equipment not furnished by MOTOROLA which is attached to or used
in connection with the Product, or for operation of the Product with
any ancillary equipment, and all such equipment is expressly
excluded from this warranty. Because each system which may use
the Product is unique, MOTOROLA disclaims liability for range,
coverage, or operation of the system as a whole under this warranty.
HPD™ 1000 Modem
21
96C67_Text.book Page 22 Monday, February 20, 2006 5:19 PM
Commercial Warranty and Service
II. GENERAL PROVISIONS:
This warranty sets forth the full extent of MOTOROLA'S
responsibilities regarding the Product. Repair, replacement or refund
of the purchase price, at MOTOROLA’s option, is the exclusive
remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER
EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED
WARRANTY. IN NO EVENT SHALL MOTOROLA BE LIABLE FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME,
INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR
SAVINGS OR OTHER INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT
SUCH MAY BE DISCLAIMED BY LAW.
III. STATE LAW RIGHTS:
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES
OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY.
This warranty gives specific legal rights, and there may be other
rights which may vary from state to state.
IV. HOW TO GET WARRANTY SERVICE:
You must provide proof of purchase (bearing the date of purchase
and Product item serial number) in order to receive warranty service
and, also, deliver or send the Product item, transportation and
insurance prepaid, to an authorized warranty service location.
Warranty service will be provided by Motorola through one of its
authorized warranty service locations. If you first contact the company
which sold you the Product, it can facilitate your obtaining warranty
service. You can also call Motorola at 1-888-567-7347 US/Canada.
22
96C67_Text.book Page 23 Monday, February 20, 2006 5:19 PM
Commercial Warranty and Service
V. WHAT THIS WARRANTY DOES NOT COVER:
A) Defects or damage resulting from use of the Product in other
than its normal and customary manner.
B) Defects or damage from misuse, accident, water, or neglect.
C) Defects or damage from improper testing, operation,
maintenance, installation, alteration, modification, or
adjustment.
D) Breakage or damage to antennas unless caused directly by
defects in material workmanship.
E) A Product subjected to unauthorized Product modifications,
disassemblies or repairs (including, without limitation, the
addition to the Product of non-Motorola supplied equipment)
which adversely affect performance of the Product or
interfere with Motorola's normal warranty inspection and
testing of the Product to verify any warranty claim.
F) Product which has had the serial number removed or made
illegible.
G) Rechargeable batteries if:
• any of the seals on the battery enclosure of cells are
broken or show evidence of tampering.
• the damage or defect is caused by charging or using the
battery in equipment or service other than the Product for
which it is specified.
H) Freight costs to the repair depot.
I)
A Product which, due to illegal or unauthorized alteration of
the software/firmware in the Product, does not function in
accordance with MOTOROLA’s published specifications or
the FCC type acceptance labeling in effect for the Product at
the time the Product was initially distributed from
MOTOROLA.
HPD™ 1000 Modem
23
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Commercial Warranty and Service
J) Scratches or other cosmetic damage to Product surfaces that
does not affect the operation of the Product.
K) Normal and customary wear and tear.
VI. PATENT AND SOFTWARE PROVISIONS:
MOTOROLA will defend, at its own expense, any suit brought against
the end user purchaser to the extent that it is based on a claim that
the Product or parts infringe a United States patent, and MOTOROLA
will pay those costs and damages finally awarded against the end
user purchaser in any such suit which are attributable to any such
claim, but such defense and payments are conditioned on the
following:
A) that MOTOROLA will be notified promptly in writing by such
purchaser of any notice of such claim;
B) that MOTOROLA will have sole control of the defense of such
suit and all negotiations for its settlement or compromise; and
C) should the Product or parts become, or in MOTOROLA’s
opinion be likely to become, the subject of a claim of
infringement of a United States patent, that such purchaser
will permit MOTOROLA, at its option and expense, either to
procure for such purchaser the right to continue using the
Product or parts or to replace or modify the same so that it
becomes non-infringing or to grant such purchaser a credit
for the Product or parts as depreciated and accept its return.
The depreciation will be an equal amount per year over the
lifetime of the Product or parts as established by
MOTOROLA.
MOTOROLA will have no liability with respect to any claim of patent
infringement which is based upon the combination of the Product or
parts furnished hereunder with software, apparatus or devices not
furnished by MOTOROLA, nor will MOTOROLA have any liability for
the use of ancillary equipment or software not furnished by
MOTOROLA which is attached to or used in connection with the
24
96C67_Text.book Page 25 Monday, February 20, 2006 5:19 PM
Commercial Warranty and Service
Product. The foregoing states the entire liability of MOTOROLA with
respect to infringement of patents by the Product or any parts thereof.
Laws in the United States and other countries preserve for
MOTOROLA certain exclusive rights for copyrighted MOTOROLA
software such as the exclusive rights to reproduce in copies and
distribute copies of such Motorola software. MOTOROLA software
may be used in only the Product in which the software was originally
embodied and such software in such Product may not be replaced,
copied, distributed, modified in any way, or used to produce any
derivative thereof. No other use including, without limitation,
alteration, modification, reproduction, distribution, or reverse
engineering of such MOTOROLA software or exercise of rights in
such MOTOROLA software is permitted. No license is granted by
implication, estoppel or otherwise under MOTOROLA patent rights or
copyrights.
VII. GOVERNING LAW:
This Warranty is governed by the laws of the State of Illinois, USA.
Service
Proper repair and maintenance procedures will assure efficient
operation and long life for this product. A Motorola maintenance
agreement will provide expert service to keep this and all other
communication equipment in perfect operating condition. A
nationwide service organization is provided by Motorola to support
maintenance services. Through its maintenance and installation
program, Motorola makes available the finest service to those
desiring reliable, continuous communications on a contract basis. For
a contract service agreement, please contact your nearest Motorola
service or sales representative, or an authorized Motorola dealer.
Express Service Plus (ESP) is an optional extended service coverage
plan, which provides for the repair of this product for a period of three
years from the date of shipment from the factory, or the date of
delivery if purchased from an authorized Motorola two-way radio
dealer. For more information about ESP, contact the Motorola Radio
Support Center, 2204 Galvin Drive, Elgin, IL 60123, 1-800-227-6772.
HPD™ 1000 Modem
25
96C67_Text.book Page 26 Monday, February 20, 2006 5:19 PM
Commercial Warranty and Service
Notes
26
2006.

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