Motorola Qip7232 P2 Quick Start Guide

2014-12-11

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QIP7232 P2
Hybrid QAM/IP High-definition Set-top

Quick Start Guide

Before You Begin
Introduction
Congratulations on receiving a Motorola QIP7232 Hybrid QAM/IP High-definition Set-top. This document will help you set up your
Hybrid QAM/IP HD Set-top to quickly get it up and running.
READ THIS FIRST
1. Determine if you are connecting to a:

High-Definition
TV or monitor

Use the HDMI, component video (YPbPr), or IEEE-1394 outputs. No other video connection supports HDTV.
If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI
out connector on the QIP set-top instead of the IEEE-1394 connection, and the DVI-HDTV connector on your
TV.

StandardDefinition TV

Connect the S-Video connector using an S-Video cable, or connect the composite video connector using a
composite (RCA phono) cable. If the TV only has a coaxial RF input, connect it to the QIP7232 series RF OUT
connector.

2. Determine if you are connecting the audio to a home theater receiver or directly to the TV:
•	 For an HDMI or IEEE-1394 video connection, no additional audio connections to the TV are required.
•	 For a DVI video connection, additional audio connections to the TV are required.
•	 If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF) or Digital Audio (Coaxial) outputs. Otherwise,
use the baseband left and right audio outputs.
3. Locate the cabling diagram(s) that best match the configuration.
4. Connect the audio and video cables in a manner matching that diagram.
5. Determine if you are connecting to a data device. For installation details, refer to the instructions included with the data device.
6. Connect the FiOS TV In terminal to the coaxial cable wall outlet.
7. Perform the operational check for the remote control.
8. Optimize the high-definition settings.

QIP7232 Quick Start Guide

1

Before You Begin
Front Panel

The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions,
such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of
application software.
1
2
3
4
5

REC

OK
POWER

QIP7200 2

1

USB connector

2

Cursor — 4-way menu navigation

3

Display Panel

4

Startup Indicator

5

Power — Turns the set-top on and off (standby)

Rear Panel

The rear panel contains a power outlet; connectors for video, audio, and RF cabling; data output; and data interface connectors. Some
connectors are not enabled and require the support of application software.
1

2

3

4

Y

5

7

Audio

Digital Audio

L
Pb

FiOS TV In

1
2
3
4
5

8

11

13

Removing card will
disable Set-Top Box.

Optical
Audio

R
Pr

RF TV Out

1394
Firewire

Video Out

S-Video

IR Remote
Input

eSATA

6

9

10

12

Reserved

14

15

POWER

16

1

FiOS TV In — Connects to FiOS signal from your service provider

2

RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or VCR

3

IEEE-1394 — Audio and video device connection

4

YPbPr — Component video output (HDTV)

5

Audio — Composite Audio L/R outputs

6

Video — Composite Video (SDTV) output

7

Digital Audio (RCA)* — Provides Dolby® Digital 5.1 audio or PCM output

8

Optical Audio (S/PDIF)* — Provides Dolby® Digital 5.1 audio or PCM output

9

S-Video — Connects to S-Video (SDTV) input of TV or VCR

10

IR Remote Input — Connects to a remote control set-top accessory cable

11

HDMI — High-Definition TV (HDTV) connector

12

eSATA* — External Serial ATA disk interface (QIP7200 Only)

13

Ethernet* — Network connection

14

USB* 2.0 — High-Speed peripheral device connection

15

Reserved — Service only

16

Power cord connector — 3-prong AC outlet

*Feature is dependent upon application setting and availability in content
QIP7232 Quick Start Guide

2

Connecting Your Device
Cabling to an HDTV for Video
For the best possible HDTV video quality:
1.	 If the TV has an HDMI input, connect it to the QIP7232’s HDMI output. If the TV has a DVI input, you can connect it to the QIP7232’s
HDMI output using an HDMI-to-DVI converter cable or adapter.
2.	If the TV has neither an HDMI nor a DVI input but has an IEEE-1394 input, connect it to the QIP7232’s IEEE-1394 output.
If you use IEEE-1394, on-screen graphics do not display. Otherwise, use the component video (Y, Pb, and Pr) connectors.
	 L/R audio connection or digital audio S/PDIF connection is required for sound with component video.
Note: Be sure to match up each signal to the same connection on the TV or the colors will not appear correctly on your TV.

Note: Because HDMI provides both video and audio output, no additional audio connections to the TV are required.

QIP7232 Quick Start Guide

3

Connecting Your Device
Cabling to an HDTV for Audio

QIP7232 Quick Start Guide

4

Connecting Your Device
Cabling to an HDTV and an A/V Receiver for Video

Note: If the A/V receiver includes an HDMI input and output, the QIP7232’s HDMI output can be connected directly to the A/V
receiver’s input and the A/V receiver’s HDMI output directly to the TV. Because HDMI provides both video and audio output, no
additional audio connections to the A/V Receiver and TV are required.

QIP7232 Quick Start Guide

5

Connecting Your Device
Cabling to an HDTV and an A/V Receiver for Audio

Note: If the A/V receiver includes an HDMI input and output, the QIP7100’s HDMI output can be connected directly to the
A/V receiver’s input and the A/V receiver’s HDMI output directly to the TV. Because HDMI provides both video and audio
output, no additional audio connections to the A/V Receiver and TV are required.
Note: If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the
baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and
the coaxial digital connection. The baseband connections are not necessary because the digital audio port provides a single
audio interface for digital and analog channels.

QIP7232 Quick Start Guide

6

Connecting Your Device
Cabling to a Standard-Definition TV

QIP7232 Quick Start Guide

7

Connecting Your Device
Cabling to a Standard-Definition TV, A/V Receiver, and VCR

Note: Because some entertainment equipment cannot simultaneously support composite video and S-Video, never simultaneously
connect both video inputs.
Note: This connection method does not support HDTV. For information, see Cabling to an HDTV for Video.

QIP7232 Quick Start Guide

8

Troubleshooting
Troubleshooting
Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.
Problem — If this occurs:
The QIP set-top will
not power on

The remote control
does not work

There is no audio
when viewing cable
channels

There is no audio
from the center and/or
surround speakers of a
home theater receiver
connected to the QIP
set-top

There is no video on the
TV screen

QIP7232 Quick Start Guide

Solution — Then do one of the following:
•	 The QIP set-top may have received a software update and may not power on while the new
software is being installed. Try again in a few minutes.
•	 Verify that the AC power cord is connected to the QIP set-top and an AC outlet. Unplug the QIP settop from the AC outlet, plug it back in, and then press the POWER button.
•	 If the QIP set-top is connected to a switched outlet on another unit, verify that the unit is powered
on. Unplug the power cord from the QIP set-top’s AC outlet, plug it back it in, and then press the
POWER button. Use an unswitched outlet, if possible.
•	 Press the POWER button on the QIP set-top’s front panel instead of the remote control. The
batteries in the remote control may be depleted.
•	 Verify that the remote control is in STB mode.
•	 Verify that there are no obstructions between the remote control and the QIP set-top. Aim the
remote control directly at the QIP set-top front panel, not the TV or VCR.
•	 The angle between the remote control and the QIP set-top may be too large. Stand in front of the
QIP set-top and not too far to either side.
•	 Press and release operation keys one at a time, firmly and deliberately.
•	 Try changing channels using the buttons on the QIP set-top front panel.
•	 Check the batteries in the remote control. Install new batteries if needed.
•	 Verify that the mute button on the remote control has not been pressed. Press MUTE on the
remote control to restore sound.
•	 If the QIP set-top audio output is connected to the TV, verify that the mute button on the TV has not
been pressed.
•	 If the QIP set-top audio output is connected to a home theater receiver, verify that the receiver is
set to the appropriate input source and the mute button on the receiver has not been pressed.
•	 Verify that you have the correct cables for the audio connections.
•	 Verify that the audio cables are firmly connected between the QIP set-top and the audio playback
device (TV, receiver, DVD player, etc.).
•	 Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may
only contain left and right stereo audio.
•	 Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the QIP set-top and the home
theater receiver.
•	 Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby
Pro Logic II, Dolby Pro Logic).
•	 Verify that the receiver is properly configured to work with all connected speakers.
•	
•	
•	
•	
•	

Verify that the TV is powered on and set to the appropriate input source for the QIP set-top.
Verify that the QIP set-top is powered on and tuned to an authorized cable channel.
Verify that all video cables between the QIP set-top and the TV are firmly connected.
Verify that the coaxial cable feed is firmly connected to the QIP set-top and the wall jack.
If the QIP set-top video output is connected to a home theater unit, verify that the home theater
unit is powered on and set to the appropriate input source.
•	 If the QIP set-top video output is connected to a TV through an HDMI connection, power off the TV
and then power off the QIP set-top. Wait one second and then power on the devices.
•	 Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the QIP
set‑top. To select a different format:
1.	 Ensure that your QIP set-top is plugged into a power outlet and is turned off.
2.	 Ensure the TV is turned on and tuned to the appropriate channel for the set-top.
3.	 Press the MENU key on the front panel. Your settings are displayed on the QIP set-top front
panel display.
4.	 Use the ▲ and ▼ keys on the front panel to display the HDMI/YPbPr OUTPUT setting.
5.	 Press the ► key to cycle through the available output formats until a picture displays on the TV.

9

Troubleshooting

Problem — If this occurs:
No graphics or program
guides appear on the TV
screen

No closed captions
display

Solution — Then do one of the following:
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program
guides, are not displayed by the QIP set-top. On-screen graphics and captions may still be overlaid
by your TV, if enabled. Alternatively, use HDMI or component video.

•	 Verify on the User Settings menu that closed captions are enabled on the QIP set-top.
•	 Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.

There are black bars to
the right and left of the
picture

There are black bars above
and below the picture

There are black bars
on all four sides of the
picture

Colors do not appear
correctly

The QIP set-top is making
a humming noise

QIP7232 Quick Start Guide

•	 Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3
OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the
video to fill the screen (see your TV manual for information about stretching 4:3 video).
•	 If the QIP set-top is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the
User Settings menu.
•	 Many HD programs are broadcast in pillar-box format with black bars to the left and right of the
picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture)
because of the shape of the display screen.
•	 Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard
screen TVs to display a full screen picture when the QIP set-top is tuned to a 4:3 program.
•	 Set the TV TYPE to 4:3 Pan-Scan. This enables the QIP set-top to remove the black bars above
and below the picture when possible.
Some SD programs are broadcast in the letterbox format with black bars above and below the
picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see
your TV manual for information about zooming 4:3 video).
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the
screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm,
wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the
screen from top to bottom, or the graphic appears below the active video, the program is being
letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a widescreen broadcast. This is called a
“hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is
part of the broadcast, the QIP set-top cannot correct the video. You may be able to minimize the
border using the zoom feature on the TV.

Be sure to match up each signal to the same YPbPr connection on the TV.
Otherwise, colors will not appear correctly on your TV.

The QIP7232 includes an integrated hard drive and a fan for cooling. During normal operation, the
QIP7232 emits a low humming noise, similar to a personal computer. The noise varies in volume
occasionally when the speed of the internal fan adjusts to changes in the temperature around the
QIP set-top. Please note the hard drive will stay on even when the QIP7232 is turned off (standby).

10

© Motorola, Inc. 2009. All rights reserved.
www.motorola.com
MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their registered owners. No
part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.
365-095-12582 x.1 10/09



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