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Level 1-2 Service Manual 6809518A97 W230/W388/W216/W231 Dual Band Wireless Telephone W230/W388/W216/W231 GSM 900/1800 GSM 850/1900 Table of Contents W230/W388/W216/W231 Table of Contents Introduction ................................................................................................................................... 4 Product Identification ............................................................................................................ 4 Product Names ..................................................................................................................... 4 Product Changes .................................................................................................................. 4 Regulatory Agency Compliance ........................................................................................... 4 Computer Program Copyrights ............................................................................................. 5 About This Service Manual ................................................................................................... 5 Warranty Service Policy ....................................................................................................... 6 Parts Replacement ............................................................................................................... 7 Specifications ................................................................................................................................ 8 Product Overview ........................................................................................................................ 10 Features ............................................................................................................................. 10 General Functions ....................................................................................................................... 12 Controls, Indicators, and Input/Output (I/O) Connectors .................................................... 12 User Interface Menu Structure ........................................................................................... 14 Battery Function ................................................................................................................. 15 Operation ............................................................................................................................ 15 Tools and Test Equipment ......................................................................................................... 15 Disassembly ................................................................................................................................ 16 Removing and Replacing the Battery ................................................................................. 17 Removing and Replacing the T-flash Card ......................................................................... 18 Removing and Replacing the SIM Card ............................................................................. 18 Removing the audio jack cover .......................................................................................... 19 Removing the EMU jack cover ........................................................................................... 19 Removing and Replacing the Front Housing ...................................................................... 20 Removing and Replacing the Transceiver Board, Back Housing, and Vibrator Module .... 22 Removing the key frame ..................................................................................................... 23 Removing and Replacing the Antenna Module, Microphone ............................................. 23 Removing the board to board connector ............................................................................ 25 Removing and Replacing the LCD Screen ......................................................................... 25 Removing and Replacing the LCD Shielding Case ............................................................ 26 Removing and Replacing the Camera Module ................................................................... 27 Subscriber Identity Module (SIM) and Identification Label ..................................................... 29 SIM ..................................................................................................................................... 29 Identification ....................................................................................................................... 29 Troubleshooting .......................................................................................................................... 31 Manual Test Mode .............................................................................................................. 31 Manual Test Mode Commands .......................................................................................... 31 Troubleshooting Chart ........................................................................................................ 32 Programming: Software Upgrade and Flexing ................................................................... 33 Part Number Charts (W230) ........................................................................................................ 34 Exploded View Diagram ..................................................................................................... 34 Exploded View Parts List .................................................................................................... 35 2 May 30, 2008 Table of Contents W230/W388/W216/W231 Part Number Charts (W388) ........................................................................................................ 36 Exploded View Diagram ..................................................................................................... 36 Exploded View Parts List .................................................................................................... 37 Part Number Charts (W216) ........................................................................................................ 38 Exploded View Diagram ..................................................................................................... 38 Exploded View Parts List .................................................................................................... 39 Part Number Charts (W231) ........................................................................................................ 40 Exploded View Diagram ..................................................................................................... 40 Exploded View Parts List .................................................................................................... 41 Accessories ........................................................................................................................ 42 Index ............................................................................................................................................... 1 3 May 30, 2008 Level 1-2 Service Manual Introduction Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification The model number on a label (usually on the housing) identifies Motorola products. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts. Product Names Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets. Product Changes When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example: -A, -B, or -C, and so on. The chassis or kit number, complete with revision number is imprinted during production. The revision letter is an integral part of the chassis or kit number and is also listed on schematic diagrams, and printed circuit board layouts. Regulatory Agency Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: • • This device may not cause any harmful interference, and this device must accept interference received, including interference that may cause undesired operation This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003). Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada. May 30, 2008 4 W230/W388/W216/W231 Computer Program Copyrights The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted Introduction computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product. About This Service Manual Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of W230/W388/W216/W231 telephones. Refer questions about this manual to the nearest Customer Service Manager. This manual contains mechanical service information required for the equipment described and is current as of the printing date. Audience This document aids service personnel in testing and repairing W230/W388/W216/W231 telephones Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment. Scope This manual provides basic information relating to W230/W388/W216/W231 telephones, and also provides procedures and processes for repairing the units at Level 1 and 2 service centers, including: • • • • • 5 Unit swap out Repairing of mechanical faults Basic modular troubleshooting Testing and verification of unit functionality Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers. May 30, 2008 Level 1-2 Service Manual Conventions Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information. Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions that may result in equipment damage. Waring: Emphasizes information about actions that may result in personal injury. M Keys to be pressed are represented graphically. For example, instead of "Press the Menu Key", you will see "Press M". Information from a screen is shown in text as similar as possible to what appears in the display. For example, ALERTS or ALERTS. Information that you need to type is printed in boldface type. Warranty Service Policy The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty. Non-warranty repairs are available at agreed fixed repair prices. Out of Box Failure Policy The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early life failure. Product Support The customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited Transceiver component). Motorola High Tech Centers will perform level 4 (full component) repairs. Customer Support Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be arranged through the local Motorola Support Center. May 30, 2008 6 W230/W388/W216/W231 Parts Replacement When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834 Accessories and Aftermarket Division (AAD) Replacement parts, test equipment, and manuals can be ordered from AAD. U.S.A. Outside U.S.A. Phone: 800-422-4210 FAX: 800-622-6210 Phone: 847-538-8023 FAX: 847-576-3023 For EMEA spare parts call +49 461 803 1638. For Asia spare parts call +65 648 62995. 7 May 30, 2008 Level 1-2 Service Manual Specifications General Functions Specification Dimensions 110.97mm x 45mm x 14.9mm Weight 83g LCD Display 65K Color CSTN, Active Area: 28.79mm x 28.79mm, Hardware pixels: 128 x 128 Band GSM900/1800 or GSM850/PCS1900 Battery 940 mAh Li Ion Battery Product type BAR type Antenna Internal Antenna Frequency Range (EGSM) 880-915 MHz Tx, 925-960 MHz Rx Frequency Range (DCS) 1710 – 1785 MHz Tx, 1805-1880 MHz Rx Frequency Range (GSM850) 824-849 MHz Tx, 869-894 MHz Rx Frequency Range (PCS) 1850-1910MHz Tx, 1930-1990 MHz Rx Channel Spacing 200KHz Channels 174 EGSM, 374 DCS, 124 GSM850, 299 PCS Modulation GMSK at BT=0.3 Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak Duplex spacing 45MHz EGSM, 95MHz DCS, 45MHz GSM850, 80MHz PCS Frequency Stability ±0.1PPM of the downlink frequency (Rx) Operating voltage 3.53V ~4.2V Average Transmit Current Power Level 5@DTX 50%: 175mA Power Level 19@DTX 50%: 90mA Average Standby Current DRX2: 4mA DRX9: 1.9mA Temperature Range -20°C to 55°C Battery Life Talk Time: 250~500 Mins; Stand by Time: 150~300 Hours Battery Charge Time 4 Hours to 90% of 940mAH capacity Alert Volume Max 95dB@ 5cm, 0.5 watts input Transmitter Functions Specification RF Power Output 33 dBm typical GSM850/GSM900 30 dBm typical DCS1800/PCS1900 Output Impedance 50 ohms nominal Spurious Emissions -36 dBm from 0.1 to 1GHz, -30 dBm from 1 to 4 GHz May 30, 2008 8 W230/W388/W216/W231 Receiver Functions Receiver Sensitivity Specification -107 dBm typical GSM 850/GSM900 -107 dBm typical DCS1800/PCS1900 RX Bit Error Rate (100K bits) type II <2% Channel Hop Time 500 microseconds Time to Camp Approximately 6~10 Second Speech Coding Functions Speech Coding Type 9 Specification Regular pulse excitation/linear predictive coding with long term prediction (PRE LPC with LTP) Bit Rate 13.0 Kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits =182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 Kbps May 30, 2008 Level 1-2 Service Manual Product Overview The Motorola W230/W388/W216/W231 features a global system for mobile communications wireless interface technology. It also features a simplified icon and graphical user interface (UI) for easier operation in addition to short message service text messaging (SMS), speed dialing, quick dialing, an alarm, a calculator, games, and an address book. The telephones are made of polycarbonate plastic. The display and speaker, as well as the 21key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within Bar form-factor housing. The Userreplaceable 940 mAh Lithium-Ion (Li-Ion) battery provide up to 250~500 Mins of talk time with up to 150~300 Hours of standby time. The phone accepts 1.8V/3V mini subscriber identity module (SIM) cards that fit into the SIM holder next to the battery. These telephones feature a 128 x 128 pixel color graphics display and an internal antenna. Features W230/W388/W216/W231 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM communication. Aside from the space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and provide a wide variety of operational functions. Features available in this family of telephones include: • • • • • • • • • • • • • • A 128 x 128 pixel color graphics display Internal antenna Lower voltage technology that provides increased standby and talk times Extended GSM (EGSM) channels Display animation VibraCall® vibrating alert 5-Way navigation key SIM Toolkit™ Class 2 (STK) (Network, subscription and SIM card or service provider dependent feature. Not available in all areas.) Backlight Speed-, Quick- and One-Touch dialing Call Forwarding and Holding Customized Menus Personal management tools calculator with currency converter, and clock with date Other features May 30, 2008 10 W230/W388/W216/W231 Caller Line Identification Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed. SIM Toolkit™ - Class 2 SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time business user who receives stock alerts and checks flight times. Operators can now create their own value-added services menu quickly and easily in the phone. The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them. Harvey_ Comparison Chart 11 Harvey Band VGA LCM FM Radio FLASH W230 GSM 900/1800, GSM 850/1900 NO 1.6 CSTN YES 128/64 W388 GSM 900/1800, GSM 850/1900 YES 1.8 TFT YES 256/128 W216 GSM 900/1800, GSM 850/1900 NO 1.6 CSTN NO 128/64 W231 GSM 900/1800, GSM 850/1900 NO 1.6 CSTN YES 128/64 May 30, 2008 Level 1-2 Service Manual General Functions Controls, Indicators, and Input/Output (I/O) Connectors The W230/W388/W216/W231 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD. Listen to music Change phone, connect to computer Left Soft Key Right Soft Key Send Key Power/End Key Centre Key Navigation Key Microphone Press & hold the Power Key O until the display lights up to turn on your phone. Press the Navigation Key S up/ down/left/ right to highlight a menu feature. Press the Center Key s to open the Main Menu. Press the Center Key s to select it. Figure 1. W230/W388/W216/W231 Telephone Control Locations Menu Navigation W230/W388/W216/W231 telephones are equipped with a simplified icon and graphical-based user interface. See the table below for details of the W230/W388/W216/W231 menu structure. A five-way navigation key allows you to move easily through menus and confirm your selection. May 30, 2008 12 W230/W388/W216/W231 Liquid Crystal Display (LCD) The LCD provides a 700 square millimeter multicolor backlit color display with useradjustable contrast settings for optimum readability in all light conditions. The bit-map 128 x 128 pixel display includes up to 3 lines of text, 1 line of icons, and 1 line of prompts. When you turn on your phone, it displays the home screen. To dial a number from the home screen, press number keys and O. Note: Your home screen might look a little different from this example. Left Soft Key Label Right Soft Key Label Soft key labels show the current soft key functions. For soft key locations, see page 2. Press the navigation key S up, down, left, or right to select items in the home screen. Status indicators can appear across the top of the home screen: indicator 6 Signal Strength Vertical bars show the strength of the network connection. , Roaming Indicates phone is in a digital coverage area and is roaming off network. Missed Call Indicates that you received an unanswered call. O Voice Call/ Incoming Call Shows during an active voice call. E Battery Level Shows battery charge level. The more bars, the greater the charge. õ Loud Ring Indicates Style (in Ring Styles) is set to Loud. ô Í Soft Ring Indicates Style (in Ring Styles) is set to Soft. All Sounds Off Indicates Style (in Ring Styles) is set to Silent. ö Vibrate then Ring Indicates Style (in Ring Styles) is set to Vibe then Ring. Î Vibrate Indicates Style (in Ring Styles) is set to Vibrate. Indicates speakerphone is on. Spkrphone On New Text Message Appears when you receive a new text message. New Voicemail Message Appears when you receive a new voicemail message. Figure 2. W230/W388/W216/W231 Display Icon Indicators 13 May 30, 2008 Level 1-2 Service Manual User Interface Menu Structure The table below shows a portion of the W230/W388/W216/W231 telephone menu structure. * Optional Network, SIM card, or subscription-dependent features. Menu Map main menu É n Contacts s Recent calls • Received calls • Dialed calls • Notepad • Call times • Call cost * • Data times • Data volumes e Messages • Create • Inbox • Drafts • Outbox • Quick notes • Voicemail • Browser msgs • Info services • MMS templates Extras Calculator MyMenu Alarm clock Stop watch Chat* Dialling services* STK* Calendar Phone Inspector Q Games • Java • Games á WebAccess • Start browser • Web shortcut • Go to URL • Web session • Stored pages • History • General setting • • • • • • • • • settings menu Easy menu Ring Style • Style • Style detail H Call divert • Voice calls • Fax calls* • Data calls* • Cancel all • Divert status In Call Setup • In-Call Timer • Call Cost Setup • My Caller ID • Answer Options • Call Waiting • Hearing Aid* w Initial Setup • Time and Date • Auto Redial • Display settings • Backlight • Scroll • Language t • • • • • DTMF TTY Setup* Master reset Master clear Format additional storage device m Phone Status • My numbers • Active line* • Battery metre S Headset • Auto Answer Airplane Mode • Airplane Mode • Prompt At Startup j Network • New Network • Network Setup • Avail. Networks • My Network List • Service Tone • Call Drop Tone • Band Selection h Multimedia • • • • • Camera Pictures Sounds Music FM radio l Personalize Home Screen Main menu Colour Setting Greeting Wallpaper Screensaver Speed Dial w Settings • (see next page) • • • • • • • * Network Dependent This is the standard main menu layout. Your phone’s menu may be a little different. Security Phone Lock Lock Keypad Auto Key Lock Fixed Dial* Call Barring SIM PIN New Passwords Restrict Calls Block List Easy Prefix • Auto Change* • Pref.Op* Java Settings • Java System • InvisibeNET • Delete All Apps • App Backlight • App App Vibration • App Volume • • • • • • • • • * Network Dependent Figure 3. W230/W388/W216/W231 Menu Structure May 30, 2008 14 W230/W388/W216/W231 Battery Function The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 50%, 20%, 5%, and Low Battery. Removing the battery causes the phone to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example). Note: All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. If the battery is removed while receiving a message, the message is lost. To ensure proper memory retention, turn the phone OFF before removing the battery.Immediately replace the old battery with a fresh battery. Operation For detailed operating instructions, refer to the appropriate User Guide. Tools and Test Equipment The table below lists the tools and test equipment used on W230/W388/W216/W231 telephones. Use either the listed items or the equivalent. Table 1: General Test Equipment and Tools Motorola Part Number1 Description Application See Table 3 Charger Used to charge battery and power phone 0180386A82 Antistatic Mat Kit (includes 66-80387A95 antistatic mat, 66-80334B36 ground cord, and 42-80385A59 wrist band) Provides protection from damage to phone caused by electrostatic discharge (ESD) Antistatic Gloves Provides protection from damage to phone caused by electrostatic discharge (ESD) 0-00-00-3005 (AMS) Disassembly tool, plastic with flat and pointed ends (manual opening tool) Used during assembly/disassembly 0-00-00-40861 (AMS) Camera disassembly Jig tool - 6680388B01 HP34401A 2 Tweezers, plastic Used during assembly/disassembly T5 Screw driver Used with Screw Driver Digital Multimeter Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210. Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023. 2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844. 15 May 30, 2008 Level 1-2 Service Manual Figure 4. A screwdriver (T5), a pair of tweezers, wedge tool Disassembly This section describes how to disassemble a W230/W388/W216/W231 telephone. Tools and equipment used are listed on the preceding page. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing any internal components. Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components. May 30, 2008 16 W230/W388/W216/W231 Removing and Replacing the Battery All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects. 1. 2. Ensure the phone is turned off. Push the latch and pop out the battery cover. Figure 5. Removing the battery cover 3. Press the tab to pop out the battery. There is a danger of explosion if the Lithium ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. 4. To replace, insert the battery with 2 tabs on its bottom end into the battery slot. Figure 6. Replace the battery cover 5. 17 Click the battery into place, then slip the battery cover over it. May 30, 2008 Level 1-2 Service Manual Removing and Replacing the T-flash Card 1. 2. Remove the battery. Remove the T-flash from its holder by sliding it in the direction shown below. Figure 7. Removing the T-flash card 3. To replace, carefully slide the T-flash into position in its socket. Removing and Replacing the SIM Card 1. Remove the SIM from its holder by sliding it in the direction shown below. Figure 8. Removing the SIM card 2. To replace, carefully slide the SIM into position in its socket. May 30, 2008 18 W230/W388/W216/W231 Removing the audio jack cover 1. Remove the audio jack cover. Figure 9. Removing the EMU jack cover 1. Remove the EMU jack cover. Figure 10. 19 May 30, 2008 Level 1-2 Service Manual Removing and Replacing the Front Housing 1. Pull open the top of the front housing. Figure 11. 2. Remove the front housing. Figure 12. Removing the front housing May 30, 2008 20 W230/W388/W216/W231 3. (Optional) Remove and replace the rubber keypad. It slips out of the front housing. Figure 13. Removing the rubber keypad 4. To replace, simply snap the front and back halves together again. 5. 6. Remove six T5 screws around the rear housing. Use torque force of 13.73 N-cm. Figure 14. Removing the six T5 screws 21 May 30, 2008 Level 1-2 Service Manual Removing and Replacing the Transceiver Board, Back Housing, and Vibrator Module 1. 2. Remove the front housing. Disengage the both side hooks which help to secure the transceiver board to the rear housing, and then pop it out. Figure 15. Disengaging the side hooks 3. In the rear housing component, gently pry out the vibrator module. Figure 16. Removing the vibrator module May 30, 2008 22 W230/W388/W216/W231 Removing the key frame 1. Remove the key frame. Figure 17. Removing and Replacing the Antenna Module, Microphone 1. 2. Remove the transceiver board, the vibrator module, and the rear housing. Gently snap the antenna away from the transceiver board. Figure 18. Removing the antenna module 23 May 30, 2008 Level 1-2 Service Manual 3. (Optional) Remove and replace the speak. Figure 19. Removing the microphone 4. Carefully pry off the microphone component. Figure 20. Removing the microphone May 30, 2008 24 W230/W388/W216/W231 Removing the board to board connector 1. Removing the board to board connector. Figure 21. Removing and Replacing the LCD Screen 1. 2. Remove the antenna module as described earlier. Gently pry the LCD screen away from the Transceiver board. Six hooks hold it in place (three on each side). Figure 22. Pry the LCD screen away from the Transceiver board 3. 4. 5. 25 Detach the cable connecting the LCD screen to the Transceiver board. To replace it, gently solder the cable to the Transceiver board then mount the LCD. Restore the antenna module and other parts. May 30, 2008 Level 1-2 Service Manual Removing and Replacing the LCD Shielding Case 1. 2. Remove the LCD screen as described earlier. Gently pry the LCD shielding case away from the LCD screen. Shielding case Figure 23. Pry the LCD shielding case away 3. (Optional) Remove and Replace the receiver. Figure 24. Pop out the receiver 4. 5. To replace it, mount the LCD shielding case over the LCD screen. Restore the LCD screen and other parts. May 30, 2008 26 W230/W388/W216/W231 Removing and Replacing the Camera Module 1. Remove the gasket of Camera. Figure 25. Remove the gasket of Camera 2. Use Jig to clip out the camera module gently. Notice: Please use Jig (AMS PN: 0-00-00-40861 /CCI PN: XXXX005700W) to remove Camera module. Figure 26. Use Jig to clip out the camera module gently 27 May 30, 2008 Level 1-2 Service Manual 3. (Optional) remove and replace the camera module. Figure 27. Remove the camera module 4. Restore the camera module and other parts. May 30, 2008 28 W230/W388/W216/W231 Subscriber Identity Module (SIM) and Identification Label SIM A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM contains: • • • All the data necessary to access GSM services The ability to store user information such as phone numbers All information required by the network provider to provide access to the network Identification Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels. Mechanical Serial Number (MSN) • • • The MSN is an individual unit identity number and remains with the unit throughout its life. The MSN can be used to log and track a phone on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 28. MSN 10 Digits 3 Digits 1 Digit 2 Digits 4 Digits APC DC DC SNR Account Product Code i.e. StarTACTM Phone130 Distribution Center i.e. Easter Inch Date Code: Year and Month of Shipment Unit's individual serial number Figure 28. MSN Label Breakdown International Mobile Station Equipment Identity (IMEI) The International Mobile Station Equipment Identity (IMEI) number is an individual number unique to the Transceiver and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in the table below. 29 May 30, 2008 Level 1-2 Service Manual Table 2: IMEI Number Breakdown TAC NNXXXXXX Serial Number ZZZZZZ Check Digit A Where TAC Type Allocation Code, formerly known as Type Approval Code NN Reporting Body Identifier (BABT or CTIA) XXXXXX Type Identifier (defined by BABT or CTIA) ZZZZZZ Individual unit serial number A Phase 1 = 0. Phase 2 & 2+= check digit and is defined as a function of all other IMEI digits Other label number configurations present are: • • TRANSCEIVER NUMBER: Identifies the product type. Normally the SWF number. (i.e. V100). PACKAGE NUMBER: Identifies the equipment type, mode, and language in which the product is shipped. May 30, 2008 30 W230/W388/W216/W231 Troubleshooting Manual Test Mode Motorola W230/W388/W216/W231 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used. 1. 2. 3. 4. 5. Press and hold to turn the phone OFF. Remove the battery as described in the procedures. Remove the customer’s SIM card from the phone as described in the procedures. Insert the test SIM into the SIM slot. Replace the battery as described in the procedures. 6. Press and hold to turn the phone ON. Manual Test Mode Commands Table 3: Manual Test Commands Key Sequence #02# Handset information #03# RF information #04# ADC information #09# Simple Test mode **0102# FFS format **0105# Disable EFEM mode *#06# 31 Test Function/Name IMEI number May 30, 2008 Remarks Level 1-2 Service Manual Troubleshooting Chart Table 4: Level 1 and 2 Troubleshooting Chart Symptom 1. Telephone will not turn on or stay on. Probable Cause Verification and Remedy a) Battery either discharged or defective. Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.25 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b. b) Battery terminals open or misaligned. Visually inspect the battery terminals on both the battery and the telephone. Realign and, if necessary, either replace the battery or refer to a Level 3 Service Center for the battery connector replacement. If battery terminals are not at fault, proceed to c. c) keypad defective. Replace the keypad. Temporarily connect a +3.6 Vdc supply to the battery terminals. Press and hold the PWR button. If unit turns on and stays on, disconnect the dc power source and reassemble with the new keypad. 2. Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio. Connections to or from lower PCB defective. Check connection between the antenna and the lower PCB. 3. Display is erratic, or provides partial or no display. LCM defective. Replace the LCM. Verify that the fault has been cleared and reassemble the unit with the new LCM. 4. Incoming call alert transducer audio distorted or volume is too low. Speaker defective. Replace the speaker as described in the procedures. Verify that the fault has been cleared and reassemble the unit with the new speaker. 5. Telephone transmit audio is weak. (usually indicated by called parties complaining of difficulty in hearing voice). Microphone defective. Replace the microphone as described in the procedures. Verify that the fault has been cleared and reassemble the unit with the new microphone. 6. Receive audio from earpiece speaker is weak or distorted. a) Connections to or from lower PCB defective. Check connection between the antenna and the lower PCB. If the connection is OK, proceed to b. b) Speaker defective. Temporarily replace the speaker with a known good speaker. Ensure good connection. Place a call and verify improvement in earpiece audio. If fault is cleared, reassemble the telephone with the good speaker. May 30, 2008 32 W230/W388/W216/W231 Table 4: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy 7. Telephone will not recognize or accept SIM card. SIM card defective. Check the SIM card contacts for dirt. Clean if necessary, and check if fault has been cleared. If the contacts are clean, insert a known good SIM card into the telephone. Power up the unit and confirm that the card has been accepted. If the fault no longer exists, replace the defective SIM card. 8. Keypad not functioning. Keypad defective. Use alcohol to wipe the keypad metal dome. Check if fault has been cleared. If the fault is still present, either replace the keypad or refer to a Level 3 Service Center for the keypad metal dome replacement. 9. Vibrator feature not functioning. a) Vibrator faulty. Check general condition of vibrator. If it is good, proceed to b. b) Vibrator defective. Replace the defective vibrator. Headset plug not fully pushed. Ensure the headset plug is fully seated in the jack. 10. No or weak audio when using headset. Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing. 33 May 30, 2008 Level 1-2 Service Manual Part Number Charts (W230) The following section provides a reference for the parts associated with W230 telephones. Exploded View Diagram Figure 29. W230 Exploded View Diagram May 30, 2008 34 W230/W388/W216/W231 Exploded View Parts List Table 5: W230 Exploded View Parts List Part Number 35 Item Number Description Specification 001 7630121256W LCM WD-Y1212VC-6CLW 128*128 WINTEK 002 2240133209W RECEIVER SDR1332F-S2-FB5-G AAC 003 3930507104W SPR-VIB ψ5*L7.15 1.3V NEBG-MC3 SHICOH 004 2220601502W MIC ACMG6015-03P22-213 -41dB AAC 005 2250160808W SPEAKER DMS1608F-05-PC-F1B-G 8ohm AAC 006 2300H38001W I-ANTENNA H38 ANT+HOLDER EU 051 82E5800003W LABEL E58 WATERPROOF 3M5559ψ4mm 251 6911120001W F/WMB 33 H38 GA-144 300 5501780001W ME/PT 33 H38 MANDARIN 301 2545H38001W MARK H38-ABS-CHROME-M-LOGO 302 2541H38003W LCD-LENS H38-MR58-0.8MM-BLACK 303 2511H38001W UPP-ASSY H38-SILVER 304 3104H38011W DIAL-KEY H38-P+R-BLACK-E-21KEY 305 3012H38001W SHIELDASY H38-LCM-BRACK+SPONGE ASSY 306 254BH38001W PLATE H38-PC-KEYPAD 307 3109H38001W MET-DOME H38-ψ4*160g-21KEY 308 302FH38001W SPK-GASKE H38-RUBBER-39.2*24.4*2.8-SPK 309 3064H38002W MYLAR H38-MYLAR-ON-RF 310 303EH38001W SPK-SPON H38-PORON-12.4*9.4*1.05T 311 3061H38004W DUST-PRO H38-MESH-6.5*22-SPK 312 3064H38001W MYLAR H38-PC-8.14*3.09*0.08T 313 2512H38001W LOW-ASSY H38-LICORICE 314 3028H38001W RF-COV H38-RUBBER-LICORICE 315 3062H38001W NAMEPLATE H38-PC-BLACK 316 302BH38001W RUBBERPAD H38-TPU-15.21*7-AUDIO-LICORICE 317 302BH38002W RUBBERPAD H38-TPU-15.21*7-EMU-LICORICE 318 303MH38001W SPONGE H38-PORON-9.7*7.7*1-MB BTB 385 3501750102W SCREW_G TORX M1.7*5.0-BLACK-NI KL May 30, 2008 Level 1-2 Service Manual Part Number Charts (W388) The following section provides a reference for the parts associated with W388 telephones. Exploded View Diagram Figure 30. W388 Exploded View Diagram May 30, 2008 36 W230/W388/W216/W231 Exploded View Parts List Table 6: W388 Exploded View Parts List 37 Part Number Item Number Description Specification 001 763000189GW LCM 990000214 128*160 TPO 002 2240071103W RECEIVER SDRP0711KJ01-F2-G AAC 003 2220432301W MIC KUF4323-013220 ψ 6*1.5 -41dB 004 3930507104W SPR-VI ψ 5*L7.15 1.3V NEBG-MC3 SHICOH 005 2250160808W SPEAKER DMS1608F-05-PC-F1B-G 8ohm AAC 006 2300H38001W I-ANTENNA H38 ANT+HOLDER EU 007 7650600301W CMOS SENS CCS600320V03850L VGA 6*6*4.97C 008 82E5800003W LABEL E58 WATERPROOF 3M5559 f 4mm 251 6911190001W F/WMB 33 M83 GA-165 300 5501870001W ME/PT 33 M83 BLACK/SLATE 301 2545M83001W MARK M83-ABS-DARK CHROME-M-LOGO 302 2541M83001W LCD-LENS M83-MR58-CLEAR BLACK 303 2511M83001W UPP-ASSY M83-BLACK SLATE 304 3104M83011W DIAL-KEY M83-P+R-BLK-E-21KEY RED R 305 3109M83001W MET-DOME M83-f 4*160g-21KEY 306 3012M83001W SHIELDASY M83-LCM-BRACK+SPONGE ASSY 307 303MH38001W SPONGE H38-SRS40P-MB BT 308 3068M83001W GASKET M83-RUBBER-CMOS 309 302FH38001W SPK-GASKE H38-RUBBER-ANTENNA HOLDER 310 303EH38001W SPK-SPON H38-SRS40P-SPEAKER 311 3061M83006W DUST-PRO M83-MESH-SPK-RED 312 3061M83005W DUST-PRO M83-MESH-3RD-REC-RED 313 3064M83001W MYLAR M83-PC-LANYARD 314 302BM83001W RUBBERPAD M83-TPU-AUDIO-BLACK 315 302BM83002W RUBBERPAD M83-TPU-EMU-BLACK 316 2512M83001W LOW-ASSY M83-BLACK 317 3028M83002W RF-COV M83-SILICON-BLACK 318 254GM83003W CMOS-LENS M83-MR58-CLEAR RED 319 254CM83001W SCREW-COV M83-SILICON-BLACK 320 3062M83001W NAMEPLATE M83-PC-BLACK W388 385 3501755102W SCREW_G FPH T5-M1.7*5.5-BLACK-SAE 1018 May 30, 2008 Level 1-2 Service Manual Part Number Charts (W216) The following section provides a reference for the parts associated with W216 telephones. Exploded View Diagram Figure 31. W216 Exploded View Diagram May 30, 2008 38 W230/W388/W216/W231 Exploded View Parts List Table 7: W216 Exploded View Parts List Part Number 39 Item Number Description Specification 001 7630121256W LCM WD-Y1212VC-6CLW 128*128 WINTEK 002 2240133209W RECEIVER SDR1332F-S2-FB5-G AAC 003 3930507104W SPR-VIB ψ5*L7.15 1.3V NEBG-MC3 SHICOH 004 2220601502W MIC ACMG6015-03P22-213 -41dB AAC 005 2250160808W SPEAKER DMS1608F-05-PC-F1B-G 8ohm AAC 006 2300H38001W I-ANTENNA H38 ANT+HOLDER EU 007 8701000034W PE BAG H38 W/O TALC 70*160mm 008 82E5800003W LABEL E58 WATERPROOF 3M5559 ψ4mm 009 82E7200001W LABEL E72 3C LABEL FOR PRC 010 82H8000003W LABEL H80 CMM LOGO FOR PRC 251 6911120041N F/WMB 33 M51 GA-144 300 550193H001N ME/PT 33 M51 LICORICE DK-MC CMCC 301 2545M51001W MARK M51-ABS-BLACK-M-LOGO 302 2541M51001W LCD-LENS M51-MR58-0.8MM-BLACK-CMCC 303 2511H38002W UPP-ASSY H38-LICORICE 304 3104M51031W DIAL-KEY M51-P+R-BLACK_SLATE-MC-21KEY 305 3012H38001W SHIELDASY H38-I CHIUN-LCM SHD ASSY 306 254BH38001W PLATE H38-PC-KEYPAD 307 3109H38001W MET-DOME H38-ψ4*160g-21KEY 308 302FH38001W SPK-GASKE H38-RUBBER-ANTENNA HOLDER 310 303EH38001W SPK-SPON H38-SRS40P-SPEAKER 311 3061H38004W DUST-PRO H38-MESH-SPK 312 3064H38001W MYLAR H38-PC-LANYARD 313 2512H38001W LOW-ASSY H38-LICORICE 314 3028H38001W RF-COV H38-RUBBER-LICORICE 315 3062H38003W NAMEPLATE H38-PC-BLACK-CMCC 316 302BH38001W RUBBERPAD H38-TPU-15.21*7-AUDIO-LICORICE 317 302BH38002W RUBBERPAD H38-TPU-15.21*7-EMU-LICORICE 318 303MH38001W SPONGE H38-SRS40P-MB BTB 319 3064M51001W MYLAR M51-PC-T_FLASH 385 3501750102W SCREW_G TORX M1.7*5.0-BLACK-NI KL May 30, 2008 Level 1-2 Service Manual Part Number Charts (W231) The following section provides a reference for the parts associated with W231 telephones. Exploded View Diagram Figure 32. W231 Exploded View Diagram May 30, 2008 40 W230/W388/W216/W231 Exploded View Parts List Table 8: W231 Exploded View Parts List Part Number Item Number Description Specification 001 2240133209W RECEIVER SDR1332F-S2-FB5-G AAC 002 7630121256W LCM WD-Y1212VC-6CLW 128*128 WINTEK 003 2220601502W MIC ACMG6015-03P22-213 -41dB AAC 004 3930507104W SPR-VIB ψ5*L7.15 1.3V NEBG-MC3 SHICOH 005 2250160808W SPEAKER DMS1608F-05-PC-F1B-G 8ohm AAC 006 2300H38001W I-ANTENNA H38 ANT+HOLDER EU 007 8701000029W PE BAG H80 W/O TALC 70*190MM 008 82E5800003W LABEL E58 WATERPROOF 3M5559 ψ4mm 251 6911120001N F/WMB 33 H38 GA-144 300 5501960101N ME/PT 33 M55 LICORICE/MANDARIN 301 2545H38001W MARK H38-ABS-CHROME-M-LOGO 302 2541M55001W LCD-LENS M55-MR58-0.8MM-BLACK SLATE 303 2511M55002W UPP-ASSY M55-LICORICE WITH MANDARIN 304 3104M55012W DIAL-KEY M55-P+R-LICORICE-E-21KEY 305 3012H38001W SHIELDASY H38-I CHIUN-LCM SHD ASSY 306 254BH38001W PLATE H38-PC-KEYPAD 307 3109H38001W MET-DOME H38-ψ4*160g-21KEY 308 302FH38001W SPK-GASKE H38-RUBBER-ANTENNA HOLDER 309 303MH38001W SPONGE H38-SRS40P-MB BTB 310 303EH38001W SPK-SPON H38-SRS40P-SPEAKER 311 3061H38004W DUST-PRO H38-MESH-SPK 312 3064H38001W MYLAR H38-PC-LANYARD 313 2512H38001W LOW-ASSY H38-LICORICE 314 3028H38001W RF-COV H38-RUBBER-LICORICE 315 3062M55001W NAMEPLATE M55-PC-BLACK 316 302BH38001W RUBBERPAD H38-TPU-15.21*7-AUDIO-LICORICE 317 302BH38002W RUBBERPAD H38-TPU-15.21*7-EMU-LICORICE 385 3501750102W SCREW_G TORX M1.7*5.0-BLACK-NI KL There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer's instructions. To order parts please use the following Link: https://servicelink3.motorola.com (Password is required) For information on ordering parts please contact EMEA at +49 461 803 1638. 41 May 30, 2008 Level 1-2 Service Manual Accessories Table 9: List of Accessories Description Mini-USB plug Accessories EMU Switch Mode Midrate (PRC) EMU Switch Mode Midrate (US) EMU Switch Mode Midrate (Taiwan) EMU Switch Mode Midrate (Euro) EMU Switch Mode Midrate (HK/UK) EMU Switch Mode Midrate (Australia) EMU Switch Mode Midrate (India) EMU Switch Mode Midrate (Mexico) EMU Switch Mode Midrate (Brazil) EMU Switch Mode Midrate (Arg) EMU Switch Mode Midrate (Japan) EMU Switch Mode Midrate (Korea) EMU Switch Mode Dual Rate (Brazil) EMU Switch Mode Dual Rate (Arg) EMU Switch Mode Dual Rate (PRC) EMU Switch Mode Dual Rate (HK) EMU Switch Mode Dual Rate (Mex) EMU Switch Mode Dual Rate (US) EMU Switch Mode Dual Rate (Twn) EMU Switch Mode Dual Rate (Japan) P790 Portable Charger Charger Adapter Charger Adapter °V Aust / NZ Plug Charger Adapter °V Euro Plug Charger Adapter °V UK Plug Travel Charger BASE ONLY Standard- PRC COMMON USBA Data Cable Mini USB/USB/Serial 512MB microSD card & Mot SD adapter 1GB microSD card & Mot SD adapter 2GB microSD card & Mot SD adapter In-Vehicle Accessories Hi Performance VPA P310 EMU MidRate VC700 EMU Power Adapter Audio Accessories Mono Earbud Headset (Black) S212 Wired Stereo HS (2.5mm barrel) Headset One Touch w/ Send-End Stereo One-Touch Earbud Batteries Battery BQ50 Li-Ion 940 mAh May 30, 2008 Part Number SPN5188 SPN5185 SPN5216 SPN5189 SPN5190 SPN5193 SPN5194 SPN5186 SPN5187 SPN5192 SPN5274 SPN5351 SPN5196 SPN5197 SPN5198 SPN5199 SPN5200 SPN5202 SPN5270 SPN5275 SPN5353 SYN8127 SYN7456 SYN7455 SPN5440A SKN6371x SKN6253 SYN1405 SYN1406 SYN1407 SPN5401 SYN1630 SYN0847 SYN8390 SYN1462 SYN8419 CHYN4516 SNN5804A 42 Level 1-2 Service Manual Index Index A About Audience 5 Conventions 6 Scope 5 Accessories and Aftermarket Division 7 Audience 5 B Back Housing Removing and Replacing 22 Battery Disposal 17 Function 15 Operation 15 Removing and Replacing 17 C Caller Line Identification 11 Controls 12 Conventions 6 Customer Support 6 D Disassembly 16 E Electrostatic Discharge 16 F Front Housing Removing and Replacing 19, 20 G General Functions 12 H Headset Connector Port 12 May 30, 2008 Index-1 Index W230/W388/W216/W231 I Indicators 12 Input/Output (I/O) Connectors 12 International Mobile Station Equipment Identity (IMEI) 29 Number Breakdown 29 L LCD Shielding Case Removing and Replacing 26, 27 Left Soft Key 12 Liquid Crystal Display (LCD) 13 LCD Shielding Case 26 Removing and Replacing 25 M Mechanical Serial Number 29 Menu Key 12 Menu Navigation 12 Microphone 12 N Navigation Key 12 O Out of Box Failure Policy 6 P Part Number Charts 34 Parts Replacement 7 Accessories and Aftermarket Division 7 Power Connector Port 12 Power/End Key 12 Product Overview 10 Caller Line Identification 11 Features 10 SIM Toolkit™ - Class 2 11 Product Support 6 R Right Soft Key 12 S Scope 5 Send/Answer Key 12 Signal Strength Indicator 13 SIM Card 29 Index-2 May 30, 2008 Level 1-2 Service Manual Index Identification Label 29 International Mobile Station Equipment Identity (IMEI) 29 Mechanical Serial Number 29 Removing and Replacing 18 SIM Toolkit™ - Class 2 11 Specifications 8 T Troubleshooting 31 U USB Connector Port 12 User Interface Menu Structure 14 V Vibrator Motor Removing and Replacing 23 W Warranty Service Policy 6 Customer Support 6 Out of Box Failure Policy 6 Product Support 6 May 30, 2008 Index-3 Index Index-4 W230/W388/W216/W231 May 30, 2008 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. ® Reg. U.S. Pat. & Tm. Off. © 2005 Motorola, Inc. All rights reserved. Personal Communications Sector, Sawgrass International Concourse 789 International Parkway Room S2C Sunrise, FL 33323
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