Multi Tech Systems Cf220 Users Manual
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2015-02-09
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USER GUIDE CallFinder™ CF220 DID-to-Analog Telephony Adapter User Guide CallFinderTM User Guide Model CF220 DID-to-Analog Adapter PN S000350A, Version A Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Revisions Revision Level A Date 12/23/04 Description Initial release. Patents This device covered by the following patent: 5,673,268 Trademarks Multi-Tech Trademarks: CallFinder, Multi-Tech, and the Multi-Tech logo. All other products and technologies are the trademarks or registered trademarks of their respective holders. World Headquarters Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 Technical Support Country By Email France: support@multitech.fr India: support@multitechindia.com U.K.: support@multitech.co.uk U.S. and Canada: oemsales@multitech.com Rest of the World: oemsales@multitech.com Internet Address: http://www.multitech.com By Phone (33) 1-64 61 09 81 91 (124) 6340778 (44) 118 959 7774 (800) 972-2439 (763) 717-5863 Table of Contents CHAPTER 1 – PRODUCT DESCRIPTION AND SPECIFICATIONS ................................................................5 PRODUCT DESCRIPTION ..............................................................................................................................................5 PRODUCT FEATURES ..................................................................................................................................................5 PREREQUISITE: ORDERING THE DID LINE .................................................................................................................6 SAFETY WARNINGS ....................................................................................................................................................6 TECHNICAL SPECIFICATIONS ......................................................................................................................................7 RELATED MANUALS ...................................................................................................................................................7 CHAPTER 2 – SAMPLE SYSTEM...........................................................................................................................8 Introduction ...........................................................................................................................................................8 Spigglebrim’s Initial Situation...............................................................................................................................9 Step 1 Practical: Add CallFinder and connect to network. .................................................................................10 Step 1 Technical: Enter addresses of network servers in CF software................................................................11 Step 2 Practical: Add DID lines and connect to CallFinder. ..............................................................................12 Step 2 Technical: Enter operating parameters of DID lines. ..............................................................................13 Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID service (Purchasing Dept.). ..14 Step 3 Technical: Enter operating parameters of CallFinder channel (FXO) ....................................................15 Step 4 Practical: Connect CallFinder port (FXS) to PBX for special DID service (Field Support Dept.). ........16 Step 4 Technical: Enter operating parameters of CallFinder channel (FXS). ....................................................17 Step 5 Practical: Map PBX Extensions to DID Numbers ....................................................................................18 Step 5 Technical: Create CallFinder Phonebook. ..............................................................................................19 Step 6: Administering the CallFinder System......................................................................................................20 Conclusion ...........................................................................................................................................................21 CHAPTER 3 – CALLFINDER SERVER INSTALLATION................................................................................22 PREREQUISITE: ORDERING THE DID LINE ...............................................................................................................22 WE SUPPLY ..............................................................................................................................................................22 YOU SUPPLY ............................................................................................................................................................23 INSTALLATION, PART A: CONNECTING THE CALLFINDER TO POWER OUTLETS, PHONE LINES, AND ETHERNET ......23 1. Connect CallFinder 5Vdc Power Supply to AC Outlet....................................................................................23 2. Connect CallFinder 48Vdc Power Supply to AC Outlet..................................................................................23 3. Identify CallFinder’s Extension Ports (FXS/FXO) for Later Hookup .............................................................23 4. Connect CallFinder to DID Lines ...................................................................................................................24 5. Connect CallFinder to Ethernet Network ........................................................................................................24 6. Do Power-On Test ...........................................................................................................................................24 PART B: CONFIGURING THE CALLFINDER SERVER ...................................................................................................25 1. Collecting Configuration Data ........................................................................................................................25 2. Setting Admin PC to Startup IP Address .........................................................................................................27 3. Logging In (I)...................................................................................................................................................27 4. Setting CallFinder IP Addresses......................................................................................................................28 5. Resetting Admin PC to Its Regular IP Address................................................................................................28 6. Logging In (II) .................................................................................................................................................28 7. Setting Administrative Functions.....................................................................................................................29 8. Setting Up the Mail Server...............................................................................................................................30 9. Configuring the CallFinder’s Channels ..........................................................................................................31 10. Connecting CallFinder to PBX......................................................................................................................32 11. Testing the Channel with a Call ....................................................................................................................32 12. Changing Administrator’s Password for CallFinder SW ..............................................................................33 13. Assigning DID Numbers to PBX Users (Extensions).....................................................................................33 CHAPTER 4 – CALLFINDER SOFTWARE SCREENS .....................................................................................34 Home Screen........................................................................................................................................................34 Login Screen ........................................................................................................................................................35 Call Log Screen ...................................................................................................................................................36 Multi-Tech Systems, Inc. CF220 CallFinder User Guide 3 Current Status Screen ..........................................................................................................................................37 Logout Option......................................................................................................................................................38 Help Screen..........................................................................................................................................................38 Administration Screen .........................................................................................................................................39 Phone Book Screen ..............................................................................................................................................42 Channel Configuration Screen ............................................................................................................................44 Password Administration Screen.........................................................................................................................46 CHAPTER 5 – CALLFINDER SERVER OPERATION ......................................................................................47 Front Panel LEDs................................................................................................................................................47 Updating CallFinder Firmware...........................................................................................................................47 Call Log Email Messages ....................................................................................................................................48 Initializing and Busying DID Channel Modems ..................................................................................................48 CHAPTER 6 - FFCF MANAGER INSTALLATION............................................................................................49 Introduction .........................................................................................................................................................49 Installing FFCF Manager Software ....................................................................................................................50 Uninstalling or Reinstalling the FFCF Manager Software .................................................................................51 CHAPTER 7 - FFCF MANAGER OPERATION ..................................................................................................55 Introduction .........................................................................................................................................................55 FFCF Manager Command Summary ..................................................................................................................55 Opening the FFCF Manager Software ................................................................................................................56 FFCF Manager Main Screen ..............................................................................................................................57 FFCF Manager “Edit” Menu..............................................................................................................................59 Right-Click Menu for Selected CallFinder Device ..............................................................................................63 FIRMWARE UPDATING PROCESS - DETAILED ............................................................................................................69 CallFinder Channel-Modem Firmware Update ..................................................................................................69 CallFinder Server Firmware Update ..................................................................................................................73 CHAPTER 8: TROUBLESHOOTING ...................................................................................................................77 1. What if I can't see the web page for my CallFinder ?......................................................................................77 2. What if I don't get an email when I set the mail server address ? ...................................................................77 3. What if the CallFinder channel doesn't answer a call on the DID line? .........................................................79 4. What if the CallFinder presents the wrong time of day? .................................................................................79 5. What if an immediate busy signal is received when dialing in on the DID line?.............................................79 6. What if the line suddenly disconnects just when a call is about to be connected?...........................................79 CHAPTER 9 – REGULATORY INFORMATION................................................................................................80 47 CFR PART 68 TELECOM ......................................................................................................................................80 47 CFR PART 15 REGULATION .................................................................................................................................81 FAX BRANDING STATEMENT ....................................................................................................................................81 CANADIAN LIMITATIONS NOTICE .............................................................................................................................82 INDUSTRY CANADA ..................................................................................................................................................82 CHAPTER 10: WARRANTY, SERVICE, & REPAIR .........................................................................................83 Multi-Tech Systems, Inc. CF220 CallFinder User Guide 4 Chapter 1: Product Description and Specifications Chapter 1 – Product Description and Specifications Product Description The CallFinder is a DID-to-analog telephony adapter. It brings analog DID services to a key telephone system or PBX that is not DID-enabled. When equipped with the CallFinder, the phone system can route incoming calls directly to end-user extensions. The CallFinder has two DID channels. Each channel is connected to the telco DID line on one side and to the PBX/key system on the other side. A CallFinder extension port can be connected either to a trunk port or to a station port on a PBX. The choice between trunk port or station port connections depends on port availability, logging requirements, and/or on whether it is necessary for incoming DID calls to be treated like outside calls instead of intra-PBX calls. Multi-Tech’s CF220 CallFinderTM DID-to-Analog Telephony Adapter The CallFinder product consists of the hardware unit with pre-installed configuration software. Product Features • • • • • • • • • • • Direct routing of incoming calls to end-user extensions Two Direct Inward Dial (DID) ports Two extension ports programmable as FXS or FXO DID ports support wink-start, immediate-start, and delay-dial service types Interfaces with most call-processing systems Supports audio ringback and busy pass-through Web interface for system configuration and management PC-based software to manage multiple CallFinders in same system Flash memory for easy updates Small footprint external chassis Two-year warranty Multi-Tech Systems, Inc. CF220 CallFinder User Guide 5 Chapter 1: Product Description and Specifications Prerequisite: Ordering the DID Line To operate the CallFinder system, you will need two DID (Direct Inward Dial) lines in your office. You must order the DID line from your local telephone operating company (telco). A DID line allows one phone line to be associated with multiple directory numbers. However, only one call can occur on this line at any given time. DID lines are sold in groups. For example, a telco in New York City might offer a DID line with a set of 20 directory numbers in the range of 212-555-4101 through 212-555-4120. When ordering your DID line(s), ask the telco representative for these details about the DID service. These details will be important when setting up your CF220 DID Adapter. Parameter Value Required by Telco Number of digits used to designate the DID extension (usually 3, 4, 6, or 7) Type of “DID Start” used (wink, immediate, or delay dial) You will need this information to configure your CallFinder DID Adapter (see Chapter 3: CallFinder Server Installation). Safety Warnings • Use this product only with UL- and CUL-listed computers (US). • Caution: this unit has two power adaptors. To disconnect power from the unit, both power cords must be removed to avoid electrical shock. • Never install phone wiring during a lightning storm. • Never install a phone jack in a wet location unless the jack is specifically designed for wet locations. • Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the network interface. • Use caution when installing or modifying phone lines. • Avoid using a phone during an electrical storm; there is a risk of electrical shock from lightning. • Do not use a phone in the vicinity of a gas leak. • To reduce the risk of fire, use only 26 AWG or larger telephone line cord. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 6 Chapter 1: Product Description and Specifications Technical Specifications The CF220 CallFinder meets the following specifications: Connectors 2 - RJ11-FXO/FXS Jacks, 2 - RJ12-DID line, RJ45 - Ethernet Jack Size 6”w, 1. 5”h, 9”d 15.2 cm x 3.8 cm x 22.9 cm Weight 0.90Kg 2lb Power Consumption Typical 8.8W (0.80A @5v DC + 0.10A @48vDC) Maximum 23.8W (0.88A @5.25v DC + 0.40A @ 48v DC) Operating Environment 32-120 degrees F (0-50 degrees C) relative humidity 20 to 90% noncondensing EMC Approvals FCC Part 15 Class B, Canada Class B, EN 55022 Class B, EN55024, Safety Approvals UL, cUL, UL60950, CSA 950, EN60950, AS3260, CCIB (China) Telecom Approvals FCC Part 68, CS03 Related Manuals The CF220 CallFinder unit comes with two manuals that serve different purposes: Title Format Purpose User Guide (this manual) on CD Presents comprehensive info about CallFinder unit and its software. Quick Start Guide in print Use this manual to set up the CallFinder unit and configure its software. Multi-Tech manuals and other resources are available on the Multi-Tech Web page at http://www.multitech.com. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 7 Chapter 2: Sample System Chapter 2 – Sample System Introduction The Spigglebrim Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the budget anytime soon. This chapter shows how this fictitious company might use MultiTech’s CF220 CallFinder to solve its problem. For years, the receptionist/operator has been routing calls to various specialists within the company, but, as the company has grown, this has become increasingly difficult. Spigglebrim’s Field Support Department wants to give customers a permanent set of incoming phone numbers so they can reach employees who have expertise with different kinds of vacuum cleaner systems. Spigglebrim’s Purchasing Department wants to give vendors a permanent set of incoming phone numbers so they can reach purchasing agents responsible for different kinds of parts. Spigglebrim wants flexibility in routing calls because employees must cover different shifts and sometimes substitute for each other (during vacations, etc.). Yet they want to avoid moving employees from office to office. They want to cross-train employees in different specialties. Spigglebrim also wants to use an automated timed billing system to charge for Field Support calls. Spigglebrim Field Support Specialties Upright Canister Wet/Dry Battery Commercial Spigglebrim Purchasing Specialties Bags Belts Motors Frames Attachments In the following pages we show the setup for a CallFinder system that meets the company’s needs. On each double-page spread, we show, on the left, the setup at a practical level and, on the right, the setup as done through the CallFinder’s built-in software (accessible via web browser). Multi-Tech Systems, Inc. CF220 CallFinder User Guide 8 Chapter 2: Sample System Spigglebrim’s Initial Situation PSTN Local Telco Central Office Internet LAN Name Server 192.168.4.251 Mail Server mail.spigb.com Directory Number Range: 612-555-5xxx PBX [ ] No DID support. Phone/Computer Administrator Tom, x5001; tomq@spigb.com Eve, x5176 Al, x5203 Bea, x5119 Cal, x5857 Dora, x5071 Ed, x5486 Dan, x5890 x5000 Cindy, x 5549 Operator Bob, x5528 Ann, x5411 Spigglebrim Vacuum Cleaner Co. Office Facility Needs: 1. Automated, flexible call routing. 2. Permanent phone numbers for outside callers, despite internal changes. 3. Special handling for field-support calls. Constraint: PBX with no DID support. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 9 Chapter 2: Sample System Step 1 Practical: Add CallFinder and connect to network. CallFinder connects to Ethernet LAN. CallFinder is added. Internet Power 48Vdc Channel 2 FXS/FXO DID Channel 1 FXS/FXO DID Ethernet Power 5Vdc 10/100 LAN Name Server 192.168.4.251 Mail Server mail.spigb.com PBX [ ] No DID support. Phone/Computer Administrator CallFinder’s built-in software is accessed via web browser. CallFinder ties in with other servers on the network. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 10 Chapter 2: Sample System Step 1 Technical: Enter addresses of network servers in CF software. Once assigned an IP address on the network, the CallFinder’s software (configured via web browser) can link it to other servers on the network. CallFinder gets own IP address. Administration: Time Configuration Administration: IP Configuration IP Address 192.168.4.89 Subnet Mask 255.255.255.0 Name Server 192.168.4.251 time.nist.gov Time Server Add Time Server Default Gateway 192.168.4.1 Request Interval Secondary Name Server Time Zone update Days 0 Hours 24 Minutes 0 (GMT-06:00) Central Time (US & Canada) Date Format mm/dd/yyyy Time Format 12 hour update CallFinder links to Name Server, Mail Server & (Internet) Time Server. Administration: SMTP Configuration SMTP Server Address mail.spigb.com Administrator Email tomq.spigb.com Server User ID Password Retype Password update CallFinder may need User ID and Password to accessMail Server. Multi-Tech Systems, Inc. Logs of CallFinder calls will be emailed to administrator. CF220 CallFinder User Guide 11 Chapter 2: Sample System Step 2 Practical: Add DID lines and connect to CallFinder. PSTN Local Telco Central Office Two DID lines (10 directory numbers each) are ordered from the telco. DID Lines Dir. Numbers: 3101-3110 Power 48Vdc Channel 2 3111-3110 Channel 1 FXS/FXO DID FXS/FXO DID Ethernet Power 5Vdc 10/100 PBX [ ] No DID support. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 12 Chapter 2: Sample System Step 2 Technical: Enter operating parameters of DID lines. Each DID line has 3 user-specified technical parameters. You set them in the CallFinder software. Channel Configuration: Channel 2 Max DID Digits Extension Port Receive Gain Polarity Update 4 FXS 100 A FXO DID Start wink Auto Attendant Delay 2 Transmit Gain 100 immediate delay dial B Telco DID Outlet Technical Parameters of DID Line CF 220 (Rear) Power 48Vdc Channel 2 FXS/FXO DID Channel 1 FXS/FXO DID Ethernet Power 5Vdc 10/100 Telco DID Outlet Channel Configuration: Channel 1 Max DID Digits Extension Port Receive Gain Polarity Update 4 FXS 100 A FXO DID Start wink Auto Attendant Delay 0 Transmit Gain 100 immediate delay dial B Technical Parameters Related to DID Line Parameter Max DID Digits Polarity Value 4 try A DID Start ask telco Multi-Tech Systems, Inc. Comments Number of digits received on DID line. This is a trial-and-error setting. The DID line is a twisted pair. Only when installed can you know polarity. You determine the polarity by performance – with wrong polarity, connections cannot be made. Start mode varies with different implementations of DID. CF220 CallFinder User Guide 13 Chapter 2: Sample System Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID service (Purchasing Dept.). DID Line from telco Dir. Numbers: 3111-3120 CF220 (Rear) CallFinder FXS/FXO Port (CH1) connects to a station port on the PBX. Power 48Vdc Channel 2 Channel 1 FXS/FXO DID FXS/FXO DID Trunk Port Ethernet Power 5Vdc 10/100 Station Port PBX [ ] No DID support. Eve, x5176 DID calls are treated like calls originating at other PBX extensions (”inside” calls). Dan, x5890 Cindy, x 5549 Bob, x5528 Ann, x5411 Multi-Tech Systems, Inc. CF220 CallFinder User Guide 14 Chapter 2: Sample System Step 3 Technical: Enter operating parameters of CallFinder channel (FXO) Each of the CallFinder’s DID-channel modems has 4 user-specified parameters. You set them in the CallFinder software. Telco DID Outlet Power 48Vdc CF220 (Rear) Channel 2 FXS/FXO DID Channel 1 FXS/FXO DID Power 5Vdc Ethernet 10/100 PBX Station Port Technical Parameters of CallFinder DID-Channel Modem Channel Configuration: Channel 1 Max DID Digits 4 Extension Port FXS Extension Mic Gain Receive Gain 100 8 Polarity A Update FXO DID Start wink Auto Attendant Delay 0 ExtensionGain Speaker Gain100 30 Transmit immediate delay dial B Technical Parameters Related to CallFinder’s Extension Port Line Parameter Extension Port Value FXO Auto Attendant Delay 0 (in seconds) Extension Mic Gain 8 Extension Speaker Gain 30 Multi-Tech Systems, Inc. Comments Use FXO whenever CallFinder channel connects to PBX station port. Describes how long the CallFinder waits before dialing. If set to 0, CallFinder calls as soon as PBX dial tone is present. If no dial tone is present, the call cannot be completed. This describes the amplification of the sound input at the local phone user’s mouthpiece microphone. The default value is typically appropriate. This is a very sensitive parameter and mis-adjustment can render the channel inoperable. Adjust carefully and only if needed. This describes the amplification of the sound output at the local phone user’s earpiece speaker. The default value is typically appropriate. This is a very sensitive parameter and mis-adjustment can render the channel inoperable. Adjust carefully and only if needed. CF220 CallFinder User Guide 15 Chapter 2: Sample System Step 4 Practical: Connect CallFinder port (FXS) to PBX for special DID service (Field Support Dept.). DID Line from telco Dir. Numbers: 3101-3110 CF220 (Rear) CallFinder FXS/FXO Port (CH2) connects to a trunk port on the PBX. Power 48Vdc Channel 2 Channel 1 FXS/FXO DID Ethernet FXS/FXO DID Trunk Port Power 5Vdc 10/100 Station Port PBX [ ] No DID support. DID calls are treated like calls originating outside of the PBX. Al, x5203 Bea, x5119 Cal, x5857 Dora, x5071 Ed, x5486 Billing Computer Multi-Tech Systems, Inc. Because calls are handled as external calls, more functionality can be added. Spigglebrim here is adding call-billing capability. CF220 CallFinder User Guide 16 Chapter 2: Sample System Step 4 Technical: Enter operating parameters of CallFinder channel (FXS). Channel Configuration: Channel 2 Max DID Digits 4 Extension Port FXS Extension Mic Gain Receive Gain 100 8 Polarity A FXO DID Start wink Auto Attendant Delay 0 ExtensionGain Speaker Gain100 30 Transmit immediate delay dial B Technical Parameters of CallFinder DID-Channel Modem Telco DID Outlet CF 220 (Rear) Power 48Vdc Channel 2 FXS/FXO DID Channel 1 FXS/FXO DID Ethernet Power 5Vdc 10/100 PBX Station Port Multi-Tech Systems, Inc. CF220 CallFinder User Guide 17 Chapter 2: Sample System Step 5 Practical: Map PBX Extensions to DID Numbers CF220 CallFinder Billing Computer FXS Port FXO Port Trunk Port Station Port CallFinder Administrator Phone/Computer Administrator Tom, x5001; tomq@spigb.com PBX Eve, x5176 Al, x5203 Bea, x5119 Cal, x5857 Dora, x5071 Ed, x5486 Multi-Tech Systems, Inc. Dan, x5890 x5000 Operator Cindy, x 5549 Bob, x5528 Ann, x5411 CF220 CallFinder User Guide 18 Chapter 2: Sample System Step 5 Technical: Create CallFinder Phonebook. This phonebook arrangement connects the five Field Support users to the CallFinder through one of the PBX’s trunk ports (using DID numbers 3101 through 3105). This facilitates the use of a billing computer for Field Support calls. The five Purchasing Department users are connected to the CallFinder through one of the PBX’s station ports (using DID number 3111 through 3115). Because station ports are always more numerous than trunk ports in PBXs, CallFinder channels are more likely to be connected to PBX station ports than to PBX trunk ports in most systems. If any outside caller dials 612-555-3106 or any other unused DID number will reach the receptionist operator (x5000). Multi-Tech Systems, Inc. CF220 CallFinder User Guide 19 Chapter 2: Sample System Step 6: Administering the CallFinder System Multi-Tech CallFinder Call Router Model CF220 - Version 1.0 For initial Login, use: admin admin Username Password Then change Login later. Login Designate an administrator to receive call-logs via email. Administration: SMTP Configuration SMTP Server Address mail.spigb.com Administrator Email tomq.spigb.com Server User ID Password Retype Password update Determine whether company’s email server requires User-ID and Password for login authentication. Give CF220 such a user-ID and password if needed. This is different than administrator’s Username & Password. Home | Login | Call Log | Current Status | Logout | Help Administration | Phone Book | Channel Config | Password Admin Designate someone to take calls made to unassigned DID numbers. Phone Book Name Administrator DID # 3109 Unassigned Number Al 3101 Extension Function 5001 update delete 5000 update delete 3203 update delete Install FaxFinder/CallFinder Manager software. It lets you: add more CallFinders to system update firmware synchronize phone books among multiple CallFinders in system Multi-Tech Systems, Inc. CF220 CallFinder User Guide 20 Chapter 2: Sample System Conclusion The CallFinder solved Spigglebrim’s problem. It added DID functionality to their existing PBX. Al in the Field Support Department can now receive calls from the outside (dialed to 612-555-3101) while taking both internal and external calls using his 5203 PBX extension number. Al’s Field Support calls are handled as outside calls and they can be registered with a billing computer. Ann in the Purchasing Department receives external calls (dialed to 612-555-3111) while taking both internal and external calls using her 5411 PBX extension number. If either Al or Ann go on vacation, their incoming DID lines can be re-directed in the CallFinder to another employee who knows their specialties. Spigglebrim Vacuum Cleaners will be humming along for years to come. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 21 Chapter 3: CallFinder Server Installation Chapter 3 – CallFinder Server Installation This chapter shows you how to set up your Multi-Tech Model CF220 CallFinder. The setup process entails cabling the CF220 unit and configuring the CallFinder software. The CallFinder software resides on the CallFinder unit and does not need to be installed. Prerequisite: Ordering the DID Line To use the CallFinder system, you will need one or two DID (Direct Inward Dial) lines in your facility. You must order the DID line(s) from your local telephone operating company (telco). A DID line allows one phone line to be associated with multiple directory numbers. However, only one call can occur on this line at any given time. DID lines are sold in groups. For example, a telco in New York City might offer a DID line with a set of 20 directory numbers in the range of 212-555-4101 through 212-555-4120. When ordering your DID line, ask the telco representative for these details about the DID service. These details will be important when setting up your CF220 DID Adapter. Parameter Value Required by Telco Number of digits used to designate the DID extension (usually 3, 4, 6, or 7) Type of “DID Start” used (wink, immediate, or delay dial) You will need this information to configure your CallFinder (see step 8 on page 25). We Supply • A CF220 CallFinder with factory-installed software • Two power supplies – one 5Vdc and one 48Vdc • Two common telephone cables (RJ11 at both ends) • Two DID telephone cables (RJ11 at one end; RJ12 at other end) • A utility software program for updating CallFinder firmware • This printed Quick Start Guide Multi-Tech Systems, Inc. CF220 CallFinder User Guide 22 Chapter 3: CallFinder Server Installation You Supply • Two nearby AC power outlets • Two nearby connections to a PBX • A connection to your Ethernet LAN • One or two nearby analog DID trunk lines each with a block of associated DID telephone numbers • A PC with Ethernet connection and web browser from which to configure the CallFinder unit. (Windows or Linux can be used to access the CallFinder software. Windows NT, Windows 2000, or Windows XP are required to access the FaxFinder/CallFinder Manager software.) Installation, Part A: Connecting the CallFinder to Power Outlets, Phone Lines, and Ethernet Summary: Place the CallFinder in a convenient location, and then connect it to your AC power outlets and Ethernet. Before connecting the extension lines, you need to know whether the CallFinder's ports will function as FXO or FXS. The CallFinder’s default extension interface setting is FXO to prevent damage from a mistaken connection. Be aware that an incorrect connection could damage the CallFinder unit or the PBX. Do not connect FXS to FXS. 1. Connect CallFinder 5Vdc Power Supply to AC Outlet Make sure the power switch is OFF. Plug the DC power transformer for the 5 Vdc power supply into a power outlet or power strip. Plug the other end into the “Power 5Vdc” jack on your CallFinder. The DC power transformer is included with your CallFinder. Caution: Use only the 5 Vdc power transformer supplied with the CallFinder. Use of any other transformer voids the warranty and can damage the CallFinder. The CallFinder’s 5Vdc and 48 Vdc power supplies have different connector types to prevent mix-ups. 2. Connect CallFinder 48Vdc Power Supply to AC Outlet Make sure the power switch is OFF. Plug the DC power transformer for the 48 Vdc power supply into a power outlet or power strip. Plug the other end into the “Power 48 Vdc” jack on your CallFinder. The DC power transformer is included with your CallFinder. Caution: Use only the 48 Vdc power transformer supplied with the CallFinder. Use of any other transformer voids the warranty and can damage the CallFinder. The CallFinder’s 5Vdc and 48 Vdc power supplies have different connector types to prevent mix-ups. 3. Identify CallFinder’s Extension Ports (FXS/FXO) for Later Hookup Caution: You must wait until after the CallFinder software has been configured before connecting the cables between the CallFinder’s Extension (FXS/FXO) Ports and the PBX. Because the CallFinder and the PBX can both supply battery power, the cable connections must be done properly. Otherwise equipment damage could occur. Before making connections to the CallFinder Extension (FXS/FXO) channels, you must know the type of PBX port to which each CallFinder port will be connected and set the “Extension Port” field in the CallFinder Channel Configuration screen appropriately. When connecting to a PBX Station Port, set the CallFinder channel to FXO. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 23 Chapter 3: CallFinder Server Installation When connecting to a PBX Trunk Port, set the CallFinder channel to FXS. When the Channel Configuration | Extension Port software field has been set properly for both CallFinder channels, you can proceed to connect the cable between each of the CallFinder’s FXS/FXO ports and the corresponding PBX port. 4. Connect CallFinder to DID Lines Plug one end of the phone cable into the CallFinder’s Channel 1 DID jack and the other end into an analog DID trunk line jack. The DID Line cable is included with your CallFinder. Caution: The DID Line cable has an RJ11 connector on one end (this is the larger of the two connectors; it goes to the telephone wall receptacle). The DID Line cable has an RJ12 connector on the other end (this is the smaller connector; it goes to the DID Port on the CallFinder unit). Never plug the DID connector into a standard POTS Line. This may damage the CallFinder or the central office equipment. Use only an analog DID Line. Repeat for the CallFinder’s Channel 2 DID port. 5. Connect CallFinder to Ethernet Network Plug one end of your RJ45 ethernet cable into the CallFinder’s ethernet jack and the other end into your network ethernet hub. This ethernet cable is not included with your CallFinder unit. Note: Before connecting to the Ethernet Network, make sure that the network to which you are connecting the CallFinder is not a 192.168.2.x subnet. If it is a 192.168.2.x subnet, it will clash with the CallFinder because the CallFinder’s default IP address is 192.168.2.1. To remedy such a situation, connect from the Admin PC to the CallFinder using an RJ45 crossover cable until the CallFinder’s IP address has been configured. Thereafter, connect the CallFinder into the network with an ordinary RJ45 cable. 6. Do Power-On Test Test your CallFinder by turning it on (an on-off switch is located on the back panel). When you apply power, the CallFinder performs a diagnostic self-test. The Status indicator flashes when the test is complete and the unit is ready. If this does not happen, check that the power switch is on, the power supply is solidly connected, and the AC outlet is live. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 24 Chapter 3: CallFinder Server Installation Part B: Configuring the CallFinder Server 1. Collecting Configuration Data The table below lists the information you will need to fill in on the various CallFinder Server screen. Gathering this information in advance will expedite the CallFinder configuration process. Server Parameters (for Server Admin screen) Values for this CallFinder IP Address (of FaxFinder unit) Subnet Mask (Domain) Name Server Secondary Name Server (optional) Default Gateway Time Server (typically time.nist.gov) SMTP (Mail) Server Address Administrative User Parameters (for Server Phonebook & Configuration (SMTP) screens and FFCF Manager’s Add FaxFinder screens) Name User ID/ Username Email Address DID # PBX Password Extension Administrator Unassigned Number recipient Server ID Multi-Tech Systems, Inc. CF220 CallFinder User Guide 25 Chapter 3: CallFinder Server Installation Ordinary User Parameters (for CallFinder Phonebook) Name Multi-Tech Systems, Inc. DID Number CF220 CallFinder User Guide PBX Extension 26 Chapter 3: CallFinder Server Installation 2. Setting Admin PC to Startup IP Address a. Connect a pc to your network. b. Set the pc IP address to 192.168.2.x subnet (using any address excluding 192.168.2.1). Windows XP a. From the Windows desktop, right-click on “My Network Places,” and select “Properties.” b. In the Network Connection screen, right-click on “Local Area Connection.” c. In the Local Area Connection Properties screen, on the “General” tab, scroll to the “Internet Protocol (TCP/IP)” entry and select it. Click “Properties.” d. In the Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the IP address to 192.168.2.2. Windows 2000 a. From the Windows desktop, rightclick on “My Network Places,” and select “Properties.” b. In the Network and Dialup Connections screen, right-click on “Local Area Connection” and select “Properties.” c. In the Local Area Connection Properties screen, select the “Internet Protocol (TCP/IP)” entry. Click “Properties.” d. In the Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the IP address to 192.168.2.2. Windows NT a. From the Windows desktop, right-click on “Network Neighborhood,” and select “Properties.” b. In the Network screen, on the “Protocols” tab, select “TCP/IP Protocol” in the list of Network Protocols. Click “Properties.” c. In the Microsoft Internet Protocol (TCP/IP) Properties screen, record the existing IP address. Then reset the IP address to 192.168.2.2. 3. Logging In (I) a. Bring up a Web browser on your PC. At the browser’s address line, type the default IP address of the CallFinder (http://192.168.2.1) and then press Enter. b. The Login screen will appear. At this point you can be assured that the CallFinder is connected to the network. If the Login screen does not appear, see item #1, “What if I can’t see the web page for my CallFinder?” in the Troubleshooting section (page 79 ). c. At the Login screen, enter admin (all lower case) in the User Name field. d. Enter admin (all lower case) in the Password field. e. Click the Login button. The Web Management Home screen will appear. From this screen, you can access all of the CallFinder software screens. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 27 Chapter 3: CallFinder Server Installation 4. Setting CallFinder IP Addresses a. In the CallFinder Administration screen, go to the IP Configuration fields. Administration: IP Configuration IP Address 192.168.4.89 Subnet Mask 255.255.255.0 Name Server 192.168.11.251 Default Gateway 192.168.4.1 Secondary Name Server update b. Fill in the IP information that applies to your CF220 CallFinder Server unit. The fields for “IP Address,” “Subnet Mask,” “Default Gateway” and “Name Server” are required. A “Secondary Name Server” may be considered optional. c. Click Update. The CallFinder will adopt the new IP address 5 seconds after the Update command is invoked. 5. Resetting Admin PC to Its Regular IP Address In step #2 above, you recorded the original IP address of the administrator’s PC and then reset it to the IP address required to allow communication with the CallFinder unit. You must now set the IP address of the administrator’s PC to a value that allows you to reach CallFinder at its new IP address. 6. Logging In (II) Having reset the IP address of the administrator’s PC, you must log into the CallFinder software again. Go to the Login screen, enter admin as User Name and admin as Password. Note: If you changed the IP address of your PC to accommodate the CallFinder, a slight complication will occur when you try to login to the CallFinder at this point. At the Login screen, after entering your username and password, you will be prompted to log another user out. Select “Yes.” (Clicking Yes cancels the logged-in status you had earlier when your PC was at its previous IP address.) Multi-Tech Systems, Inc. CF220 CallFinder User Guide 28 Chapter 3: CallFinder Server Installation 7. Setting Administrative Functions Go to the CallFinder Phone Book screen. a. Administrator Row: Specifying DID# and PBX Extension i. In the first row (marked Administrator) of the Phone Book screen, enter the DID number and PBX extension of the CallFinder administrator. The first row is always for the party who performs the ‘administrator’ function. Even if the Name field of this first row is changed (which is permissible) it still pertains to the administrator function (which includes receiving call-log emails). ii. Click on Update in the first row. The Login screen will re-appear. Log in again. b. “Unassigned Number” Row: Specifying PBX Extension i. In the second row (marked “Unassigned Number” by default) of the Phone Book screen, enter the name and PBX Extension of the party that you want to receive calls made to unassigned DID numbers (if there are any). The second row is always for the party who receives calls made to unassigned DID numbers. Even if the Name field of this second row is changed (which is permissible) it still pertains to the function of receiving calls made to unassigned numbers. All incoming calls made to activated DID numbers for which no PBX extension has been assigned will go to the party listed in the second row. (Calls involving corrupted DID numbers will also go to the Unassigned Number PBX extension.) Typically an operator (or administrator) might handle such calls. However, any name can be entered in this second row. ii. Click on Update in the second row. The message “Success: [name] was updated” will appear above the Phone Book list. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 29 Chapter 3: CallFinder Server Installation 8. Setting Up the Mail Server The CallFinder uses a mail server to send, by email, call log reports to the administrator. An email is also sent to the administrator each time the CallFinder is powered up. In all cases, you must specify the address of the mail server and the email address of the administrator. Some email servers require authentication before allowing the CallFinder access. In these cases, the CallFinder unit must be assigned a Server User Name and a password. If the mail server does not require authentication, the bottom row of SMTP Configuration fields (“Server User ID,” “Password,” and “Retype Password”) must be left blank. a. In the CallFinder Administration screen, go to the SMTP Configuration fields. b. Fill in the network IP address or domain name of your mail server. c. Enter the email address of the administrator (the party that you want to receive call log reports). d. At this point the Administrator should receive an email from your CallFinder saying that the mail server address has been updated. e. Email Server Authentication Parameters. If your email server requires authentication in order to give the CallFinder access, fill in the lower three fields (Server User ID, Password, Retype Password). If you can enter the network email program and send messages without entering a User ID and Password, then you must leave these fields blank. However, if your network email program does require a User ID and Password in order to send email messages, you must fill in these three fields. If authentication is required and these fields are left blank, then the error “SMTP Authentication Error” will appear on the Current Status screen in the “Email Status” field. If authentication is not required and these fields are filled in, then an error will also occur. You must know how your email server works in this regard and complete the Administration: SMTP Configuration screen accordingly. f. If you do not receive an email saying that the mail server address has been updated, see item #2 “What if I don’t get an email when I set the mail server address?” in the Troubleshooting section of this manual (page 79). Multi-Tech Systems, Inc. CF220 CallFinder User Guide 30 Chapter 3: CallFinder Server Installation 9. Configuring the CallFinder’s Channels The CallFinder’s channels direct inbound calls to their proper destinations. a. In the CallFinder software, go to the Channel Configuration screen. b. Under Channel Configuration: Channel 1, enter the values that match the characteristics of your DID phone line in the fields provided. Three parameters relate to the DID line coming into the CallFinder channel. Four parameters relate to the PBX extension line to which the CallFinder channel connects. DID Line Parameters Consult the telco supplying the DID line about these parameters. See the section “Prerequisite: Ordering the DID Lines” on page 6. Max DID Digits: the number of digits the CallFinder will receive from the telco central office on the DID line. DID Start: wink, immediate, or delay dial. Polarity: This refers to the DID battery polarity. This parameter must be set on a trial-and-error basis. Signs of incorrect polarity: (1) outside party originating call to DID number gets immediate busy signal after dialing; (2) line suddenly disconnects just when call should go through. PBX Extension Line Parameters Extension Port: default = FXO (prevents damage from wrongly applied battery and ring voltages) Set as FXO when the CallFinder is to be connected to a PBX station port (a port that is normally connected to a normal analog telephone). Set as FXS when the CallFinder is to be connected to a PBX trunk port (a port that would normally be connected to an ordinary POTS phone line from the telco central office. Auto Attendant Delay: The Auto Attendant Delay value, x, determines how long the CallFinder will pause before dialing on the PBX. If the CallFinder channel is configured as an FXS port it will ring the PBX and wait x seconds before dialing the proper extension after the PBX seizes the line. Set x to be 1 or greater. If the CallFinder channel is configured as an FXO port, x is the length of time that the CallFinder will wait before dialing after the CallFinder itself has seized the line from the PBX. If set x to 0, the CallFinder must detect dial tone from the PBX before dialing. (The setting of 0 can be used only if the PBX presents dial tone to the CallFinder.) Multi-Tech Systems, Inc. CF220 CallFinder User Guide 31 Chapter 3: CallFinder Server Installation Extension Mic Gain: This value adjusts the volume of the phone’s microphone. Default = 8. Increase value if outgoing audio signal is constant but low. Decrease value if outgoing audio signal intermittently cuts out or is clipped. This parameter is sensitive and important to system performance. Extension Speaker Gain: This value adjusts the volume of the phone’s speaker. Default = 30. Increase value if outgoing audio signal is constant but low. Decrease value if outgoing audio signal intermittently cuts out or is clipped. This parameter is sensitive and important to system performance. c. Click Update. d. Click on Current Status. Watch the Current Status: Channel-1/Channel-2 portion of the screen. The “State” of each DID Modem should be “Waiting for Ring.” 10. Connecting CallFinder to PBX Now that the Extension Ports have been configured (as FXS or FXO) you can connect the cables between the CallFinder’s Channel 1 and Channel 2 connectors and the appropriate PBX port. Remember: (a) to connect a CallFinder channel to a PBX trunk port, the channel must be set to FXS; (b) to connect a CallFinder channel to a PBX station port, the channel must be set to FXO. 11. Testing the Channel with a Call a. From another phone (either from from another PBX extension or from an ordinary POTS phone independent of the PBX), call one of the DID phone numbers that is active in the system. Dial the DID phone number as you would from an outside line (it will not work to dial the number as if it were an ordinary 3- or 4-digit extension of the PBX). b. In the Current Status: DID Modem screen, the "State" field should change to "Waiting for Connect" (briefly) and then to “Connected” (for the duration of the call) indicating that the voice connection to the assigned PBX extension has been made. (The Current Status screen is updated automatically each time you open the screen and every two minutes or so thereafter.) c. If you observe both the "Connected" state and verify the presence of voice, then the CallFinder's Channel has been configured properly. If either of these is absent, see item #3 “What if the CallFinder channel doesn’t answer a call on the DID line?” in the Troubleshooting section of this manual (page 81). Multi-Tech Systems, Inc. CF220 CallFinder User Guide 32 Chapter 3: CallFinder Server Installation 12. Changing Administrator’s Password for CallFinder SW a. In the Password Administration screen, enter a new User ID and Password for the CallFinder Administrator (something other than “admin” and “admin”). This User ID and password are used to give the administrator access to the CallFinder’s built-in software. Re-enter the password in the “Confirm Password” field. Passwords can be as short as 1 character, as long as 40 characters, and are case-sensitive. b. Click Update for this row. The Login screen will appear. 13. Assigning DID Numbers to PBX Users (Extensions) a. In the Phone Book screen just below the entries for the CallFinder administrator, make phonebook entries for the other persons in your office to whom DID numbers have been assigned. For each such DID user, enter the name, DID number (the digits that the DID line will be sending to the CallFinder to reach this user), and PBX extension (the number that the CallFinder must dial on the PBX to reach the user) in the appropriate fields. b. Click on Add for each row completed. The message “Success: [name] was updated” will appear above the Phone Book list. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 33 Chapter 4: CallFinder Software Screens Chapter 4 – CallFinder Software Screens In this chapter, we present the screens of the CallFinder software. We describe each field in each screen and some of the command buttons. (We do not describe command buttons that have functions that would be readily understood by users of Windows software. Examples of such self-evident functions include buttons like “OK,” “Cancel,” “Next,” etc.) Home Screen The CallFinder Home screen offers access to all other CallFinder software screens. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 34 Chapter 4: CallFinder Software Screens Login Screen The CallFinder Server Login screen is the primary security device for the Server software. The CallFinder has a default setting that allows use of “admin” as both the User Name and the Password at initial startup. After you have begun configuring your CallFinder unit, you should change the password in the Password Administration screen described later in this chapter. If you try to log in while another party with Administrator is logged in, a confirmation screen lets you decide whether or not to log in in place of that party. Remember: when you log in, that other party will be logged out. (Only one party can be logged in at at time.) Multi-Tech Systems, Inc. CF220 CallFinder User Guide 35 Chapter 4: CallFinder Software Screens Call Log Screen Call Log Screen Field Definitions Column Time Name Duration Multi-Tech Systems, Inc. Values mm/dd/yyyy + hh/mm/ss + am/pm dd/mm/yyyy + hh/mm/ss + am/pm yyyy/mm/dd + hh/mm/ss + am/pm alphanumeric mmm minutes ss seconds CF220 CallFinder User Guide Description Date and time at which call was received. Party receiving call. How long the call lasted. 36 Chapter 4: CallFinder Software Screens Current Status Screen Current Status Screen Field Definitions Field Name Values System fields group Current Time weekday, mo, dd hh:mm:ss yyyy Pending Msgs numeric Time Server Status Multi-Tech Systems, Inc. Initializing, No Errors, SNTP Error: type Description The present time of day. Emails that have arrived in the CallFinder unit that have not yet been conveyed to clients. These include administrative emails of several kinds: call log messages, debug log messages, call error messages, mail server change notification message (relating to the “SMTP Server Address” field of Administration screen), reboot message indicating that the CallFinder is online. The CallFinder synchronizes its call time stamps to an Internet source, usually a government standards site. It will attempt contact with the standards web site 5 times in 20 seconds. If contact fails, it will try 5 times again 5 minutes later. If contact succeeds, the FaxFinder will update its stamping time periodically per an interval set in the Administration screen. CF220 CallFinder User Guide 37 Chapter 4: CallFinder Software Screens Current Status Screen Field Definitions (cont’d) Field Name Values Description System fields group Up Time x days yy hours: Operation time since last reboot. zz minutes Email Status No Errors, Indicates whether or not the CallFinder can Bad MailServer communicate properly with an email server. Address, Mail Server Connect Failed, SMTP Invalid Response, SMTP Client Timeout Channel 1 & 2 fields group State Waiting for Ring, Indicates the current operating condition of the Initializing Modem, CallFinder’s channel (Channel 1 or 2). Waiting for Connect, Connected Busied Out Connect Time mm/dd/yyyy, For the current call, the date and time at which hh:mm:ss the connection began. Elapsed Seconds numeric The duration of the current call in seconds. Initialize Channel (button) Initializes the modem, clearing a busied-out state. Imposes a busied state on the channel. Make Busy (button) Logout Option When you click on Logout in the CallFinder Home screen, you will be logged out of the CallFinder software. The Login screen will appear to allow access to re-enter the program. Help Screen Online Help has not yet been implemented. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 38 Chapter 4: CallFinder Software Screens Administration Screen Administration Screen Field Definitions Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the CallFinder. Subnet Mask n.n.n.n for n = 0-255 This subnet mask is the subnet for the network to which the CallFinder is connected. A subnet mask is used in conjunction with the IP address to determine if a data destination is on the same immediate network or not (in the case of networks made of hubs and ethernet cards). The default value, often used, is 255.255.255.0. Name Server n.n.n.n for n = 0-255 The IP address of a local DNS server. Default Gateway Name n.n.n.n for n = 0-255 Address used to route data out of the immediate network. Secondary Name Server n.n.n.n for n = 0-255 The IP address of a backup DNS server, which is typically at a separate location. Update (button) Multi-Tech Systems, Inc. Click on this button to make changes to IP Configuration fields take effect. CF220 CallFinder User Guide 39 Chapter 4: CallFinder Software Screens Administration Screen Field Definitions Field Name Values Description SMTP Configuration Fields SMTP Server Address n.n.n.n for n = 0-255 Domain name or IP address for mail server (SMTP must be supported on mail server). Server User ID alphanumeric Identifier used by CallFinder when interfacing with mail server. CallFinder uses mail server to send call reports to administrator. Some email servers require authentication when accessed for this purpose. To satisfy this authentication requirement (where needed), a User ID must be specified for the CallFinder unit. Leave this field blank if authentication is not needed. Administrator Email alphanumeric Email address to which call log reports will be sent. An email is also sent to the administrator each time the CallFinder is powered up and when mail configuration settings are updated. Password alphanumeric Password used by CallFinder server unit when accessing mail server. Leave this field blank if authentication is not needed. Retype Password alphanumeric Reiteration of above password. Click on this button to make changes to SMTP Configuration take effect. Updating triggers the sending of an email to the administrator. Update (button) Time Configuration Fields Time Server Add Time Server Time Zone Multi-Tech Systems, Inc. URL Location of time-tracking computer that supports SNTP. This server is the functional substitute for a real-time clock in the CallFinder unit. Clock sources can be found on the Internet. In the absence of an Internet connection, a time source within the CallFinder network must be established. The clock is used for call logging. URL Used to add a user-supplied time server. alphanumeric Indicates the time zone in which the CallFinder unit is located. CF220 CallFinder User Guide 40 Chapter 4: CallFinder Software Screens Administration Screen Field Definitions (continued) Field Name Values Description Time Configuration Fields (continued) Request Interval This value (to be set by user) indicates how often the CallFinder will update its clock from the Time Server. Update (button) Click on this button to make changes to Time Configuration settings take effect. Date Format mm/dd/yyyy, OR dd/mm/yyyy, OR yyyy/mm/dd The date can be set to one of three orders, where mm is the month, dd is the day of the month, and yyyy is the year. Time Format 12-hour or 24-hour Indicates whether time is presented in a 12-hour scheme with an am/pm designation or in a 24hour scheme. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 41 Chapter 4: CallFinder Software Screens Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respective external DID numbers. Phone Book Screen Field Definitions Field Name Values Name column alphanumeric DID Number column alphanumeric Extension column numeric Function column Buttons for Update, Delete, and Add functions Multi-Tech Systems, Inc. Description For each client entry, this column shows the client’s name. The DID number assigned to the user named in this row. This is the phone number at which this user can be reached by direct dialing because of the CallFinder’s inbound routing functionality. Typically, these DID numbers are three-digit or four-digit numbers. The quantity of these DID phone numbers available from a single DID line depends on the telco. Telcos commonly offer DID service by alloting twenty DID numbers to a single DID phone line. However, other line quantities may be offered. The PBX extension to which calls to the listed DID number will be directed. For each user entry, this column presents functions that can be invoked upon the entry. CF220 CallFinder User Guide 42 Chapter 4: CallFinder Software Screens Phone Book Screen Field Definitions (cont’d) Field Name Values First row alphanumeric Second row (with default label “Unassigned Number”) alphanumeric Multi-Tech Systems, Inc. Description Administrator row. NOTE: This first row can be renamed as desired. However, its function will always remain the same: it is the party who serves as administrator for the CallFinder system. Do not enter the Name and DID number of an ordinary user in this field. Ideally, a PBX extension is assigned to every available DID number. If, however, there are DID phone numbers to which no PBX extension has been assigned, calls to these unassigned numbers will go to the destination specified in this field. (Calls involving corrupted DID numbers also go to the party handling the Unassigned Number function.) Such calls might reasonably go either to the extension of a receptionist/switchboard-operator or to an extension that plays a recorded message. NOTE: This second row can be renamed as desired. However, its function will always remain the same: it is the destination for calls to DID numbers to which no PBX extension has been assigned. Do not enter the Name and DID number of an ordinary user in this field. CF220 CallFinder User Guide 43 Chapter 4: CallFinder Software Screens Channel Configuration Screen “Channel Configuration: Channel 1 & Channel 2” Screen Field Definitions Field Name Values Max DID Digits 1-7 Extension Port FXS or FXO Extension Mic Gain Polarity DID Start 0 to 255 A or B wink, immediate, delay dial Description The number of digits that the telco supplies to the DID line when an incoming call is received. Default = 4. Denotes the interface type of the port (Channel 1 or Channel 2). Each CallFinder port can be set up either as an FXS port or as an FXO port. If a port is configured as FXS, it would commonly be connected to a PBX trunk line. If a port is configured as FXO, it would commonly be connected to a PBX station line. The degree of amplification that the CallFinder imposes on the voice signal of the phone receiving the DID call. Default = 8 NOTE: This is a very sensitive parameter. Change it only if necessary and then very carefully. Misadjustment of this parameter can cause unacceptable degradation of performance. Orientation of DID battery voltage. Polarity of the battery voltage on the DID line is very important for the DID line to work properly. Since the line comes from the telco as a twisted pair the required polarity can only be determined through trial and error. The modem is defaulted to Polarity A. If an immediate busy signal is received when dialing a DID number or if the call is dropped shortly after connecting, then the battery polarity is probably wrong and the alternate battery voltage should be tried. Default = A. Indicates the signaling method that the DID line uses to indicate readiness to receive digits. The telco must specify which ‘start type’ is to be used. For Wink Start, the CallFinder detects the off-hook condition. Then the CallFinder reverses battery polarity for a specified time (140-290 ms; a “wink”) and then becomes ready to receive DTMF digits. For Immediate Start, the CallFinder detects the offhook condition initiated by the telco central-office call and becomes ready to receive DTMF digits immediately. For Delay Dial, the CallFinder detects detects the offhook condition. Then the CallFinder reverses battery polarity for a specified time (reverse polarity duration has wider acceptable range than for Wink Start) and then becomes ready to receive DTMF digits. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 44 Chapter 4: CallFinder Software Screens “Channel Configuration: Channel 1 & Channel 2” Screen Field Definitions (cont’d) Field Name Auto Attendant Delay Values n= 0, n= 1-255 in seconds Description The CallFinder receives calls on the DID line and then passes them on to the PBX. Some PBXs have an auto-attendant for directing calls to PBX extensions. When the CallFinder directs an incoming call to the PBX it must sometimes wait some duration for a PBX auto-attendant before dialing the extension. The Auto Attendant Delay parameter specifies the length of time that the CallFinder will wait for the auto attendant in this context. For FXS. The CallFinder rings the PBX. The PBX seizes the line. The CallFinder waits n seconds before dialing the proper PBX extension. Use a value of n = 1 second or more. Default = 2 Extension Speaker Gain Update (button) Multi-Tech Systems, Inc. 0 - 255 For FXO. The CallFinder seizes the line from the PBX. If Auto Attendant Delay value is set to zero (n= 0), then the CallFinder will listen for dial tone on the PBX extension line and begin dialing the extension as soon as dial tone is detected. If n > 0, then the CallFinder waits n seconds before dialing. Default= 0 The degree of amplification that the CallFinder imposes on the FXS/FXO receive level. Default = 30 NOTE: This is a very sensitive parameter. In general, you should not need to change it. Change this parameter only if necessary and then very carefully to remedy audio quality problems. Misadjustment of this parameter can cause unacceptable degradation of performance. Click on this button to save and activate the changes to the channel configuration. CF220 CallFinder User Guide 45 Chapter 4: CallFinder Software Screens Password Administration Screen The CallFinder software admits only one user, the administrator. As shipped, the administrator’s Username (User ID) is “admin” and the administrator’s password is also “admin.” You can use the Password Administration screen to change the administrative password parameters. “Password Administration” Screen Field Definitions Field Name Name User ID Password Confirm Password Function Multi-Tech Systems, Inc. Values “Administrator” or user-specified descriptor for party handling administrative functions “admin” or userspecified User-ID descriptor for administrator alphanumeric; user-specified PW has 2 to 40 characters alphanumeric update button Description Identifies party with administrative rights to configure and control the CallFinder server unit. This party will generally receive call log reports. User ID of administrator. Default = admin The alpha-numeric string used to prevent unauthorized access to the CallFinder software. Password is case sensitive. default= “admin” After the password has been entered in the preceding field, it must be entered verbatim a second time here. This second entry prevents the problem of establishing a non-reproducible password by inadvertently hitting a wrong key when establishing the password. Pressing Update saves the password-related information as part of the CallFinder’s configuration data. CF220 CallFinder User Guide 46 Chapter 4: CallFinder Server Operation Chapter 5 – CallFinder Server Operation Front Panel LEDs Label Name Identifier General LEDs Power Status TD RD TR DID TD RD TR DID ACT Line 1 LED Transmit Data Receive Data Terminal Ready DID Line 2 LEDs Transmit Data Receive Data Terminal Ready DID Ethernet LEDs Activity LINK Data Link SPEED Data Rate Description On if unit is on. Flashing Green = unit is functioning properly Solid Red = unit is having its software updated. DO NOT TURN OFF if Status LED is solid red. Off = system is booting or power is off Presents status of Channel 1. Channel 1 is being configured. Channel 1 is reporting. When lit, channel 2 is ready to receive a call. Lit when DTR to DID modem is high. The telco central office is drawing power from the DID line which means that a call is in progress. Presents status of channel 2. Channel 2 is being configured. Channel 2 is reporting. When lit, channel 2 is ready to receive a call. Lit when DTR to DID modem is high. The telco central office is drawing power from the DID line which means that a call is in progress. Lit when packets are being transmitted by any device on the Ethernet network (not necessarily by the CallFinder). Lit when a physical link has been established with the Ethernet network. Indicates speed of Ethernet connection. If lit, data rate is 100 Mb/sec; if not lit, data rate is 10 Mb/sec. Updating CallFinder Firmware Successive editions of CallFinder firmware will be issued over time. There are two kinds of CallFinder firmware: (1) server firmware, and (2) firmware used by the DID-channel modems. When issued, such updated firmware files will be accessible on the MultiTech web site. However, updating is done by the FaxFinder/CallFinder Manager software. To install updated firmware, see “Updating Firmware” in Chapter 7: FFCF Manager Operation. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 47 Chapter 4: CallFinder Server Operation Call Log Email Messages The CallFinder keeps track of the calls it handles. In a call log file, the CallFinder records who called, when, for how long, which DID number the call came in on, and which extension the call was completed to. The CallFinder sends the call log file to the administrator as an email attachment. Initializing and Busying DID Channel Modems The state of each DID channel modem is indicated in the Current Status screen. If the State field value for a DID channel does not correspond to the known actual situation (for example, State value says “Connected” when no calls are in progress) then the “Initialize Modem” command can be used to clear the modem and return it to a ‘ready’ state (Waiting for Ring). Note: After the Initialize Modem command has been invoked, it may take up to 2 minutes for this new status (Waiting for Ring) to appear on the screen. To see the new state sooner, click on Current Status. For service, testing, or other purposes, it may be useful to keep a modem in a Busied Out state for a period of time. To cancel the busy state and return the modem to a ‘ready’ state (Waiting for Ring), use the “Initialize Modem” command. The “Initialize Modem” command will end a call in progress. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 48 Chapter 6: FFCF Manager Installation Chapter 6 - FFCF Manager Installation Introduction The FaxFinder/CallFinder Manager software is a separate program that allows you to control and configure multiple CallFinder units in one place. The program is shipped with the CallFinder unit and must be installed on a PC connected to the same Ethernet network as all CallFinder units that it controls. This software lets you add CallFinder units to the system and synchronize phonebooks so that long lists of user names need only be entered once (and not again on each CallFinder unit added to the system). The FFCF Manager software also lets you save and restore a group of configuration settings for the CallFinder and allows you to update the CallFinder’s firmware. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 49 Chapter 6: FFCF Manager Installation Installing FFCF Manager Software The process of installing the FFCF software is explained in the illustration below. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 50 Chapter 6: FFCF Manager Installation Uninstalling or Reinstalling the FFCF Manager Software 1. Go to Start | Settings | Control Panel | Add or Remove Programs. (The menu director location of the ‘Add/Remove Programs’ function varies for different types of Windows operating systems.) 2. Select the FaxFinder CallFinder Manager program and click Remove. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 51 Chapter 6: FFCF Manager Installation 3. A transient screen will appear while the ‘wizard’ program prepares to un-install the software. 4. At the ‘Welcome’ screen, select “Remove” to uninstall the FFCF Manager software or select “Repair” (or “Modify”) as needed to re-install or alter the existing installation of the software. Then click Next. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 52 Chapter 6: FFCF Manager Installation 5. At the next screen, confirm your decision to uninstall the FFCF Manager software by clicking Yes. 6. A transient screen appears while files are being removed. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 53 Chapter 6: FFCF Manager Installation 7. At the ‘completion’ screen, click Finish. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 54 Chapter 7: FFCF Manager Operation Chapter 7 - FFCF Manager Operation Introduction The commands of the FFCF Manager software are accessible in the program’s pulldown Edit menu, and through a right-click menu that becomes available when a particular CallFinder is selected in the program’s main screen. FFCF Manager Command Summary How to Access Command Command Name Summary Synchronize Phonebooks Copies main phonebook into other CallFinder units. Add CallFinder Makes another CallFinder unit part of the system. Delete CallFinder Removes a CallFinder unit from the system. Save Configuration Saves a group of telephony and IP settings for a CallFinder unit. Restore Configuration Re-installs a previously saved group of telephony & IP settings into a CallFinder unit. Update [Firmware] Updates CallFinder’s “server” firmware and its channel firmware. Set Phonebook Sharing Determines whether a CallFinder unit in a system has the main phonebook, receives a copy of the phonebook, or operates independently. [View] Properties Shows IP address and Username of CallFinder unit. Edit Menu Right-Click on CallFinder Unit Multi-Tech Systems, Inc. CF220 CallFinder User Guide 55 Chapter 7: FFCF Manager Operation Opening the FFCF Manager Software 1. To launch the FFCF Manager program from the Windows desktop, go to Start | Programs | FaxFinder/CallFinder Manager | FaxFinder/CallFinder Manager. 2. The FFCF Manager main screen will appear. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 56 Chapter 7: FFCF Manager Operation FFCF Manager Main Screen The FFCF Manager’s main screen lists the CallFinder units that are working together as a system. The system generally can consist of one CallFinder functioning as a master or server unit (designated as Primary) and one or more CallFinders functioning as client or slave units (designated as Copy). CallFinder units functioning without reliance on a server unit (designated as Independent) can also be part of the system. The FFCF Manager is in contact with all the CallFinder units of its system through the Ethernet network (Internet or private IP network) to which all are connected. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 57 Chapter 7: FFCF Manager Operation Main Screen Menu or Column Description File menu Contains the Exit command which closes the FFCF Manager program. Edit menu Allows you to add a CallFinder unit to the system and synchronize phonebooks from Primary CallFinder units to Copy CallFinder units within the system. Help menu Online help is not currently supported. See manuals. Device column Lists the CallFinder units in the system indicating the IP address, model number, and phonebook sharing status for each. Status column Indicates the current operating condition of the FFCF Manager software with respect to the CallFinder unit. Possible states are: not logged in: FFCF Mgr software is not logged into CF; logging in: FFCF Mgr software is in process of logging into CF; idle: status during normal CF operation; updating FaxFinder/CallFinder: new version of firmware is being loaded onto the CallFinder server unit; updating modem: new version of firmware is being loaded onto the DID modem channel of the CallFinder server unit; login failure – device busy: appears when the FFCF Manager software tries to log into the CallFinder while it is handling a call. login failure – device not found: appears when CallFinder server cannot be contacted by FFCF Manager. Version column Multi-Tech Systems, Inc. Indicates the version of CallFinder server software operating on the CallFinder unit. CF220 CallFinder User Guide 58 Chapter 7: FFCF Manager Operation FFCF Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phonebook data from a Primary CallFinder unit to all CallFinders designated as Copy units. The phonebook sharing statuses of the CallFinders (Primary, Copy, or Independent) involved must be set in advance. That is, one CallFinder must be set as the Primary unit. One or more other CallFinders must be set as Copy units designated to accept phonebook data from that particular Primary CallFinder. Independent CallFinders may be in the system but they do not participate in phonebook sharing. During synchronization, administrative phonebook parameters are not copied. In this way, the Copy units retain their entries for Unassigned Number, Administrator Password, and other parameters that must remain unique to each CallFinder unit. When the Synchronize Phonebooks command is invoked, the Primary unit copies its phonebook data into each Copy unit, one at a time, in sequence until all Copy units have received the data. Control screens appear before each Copy unit receives its download and the download can be canceled for any particular Copy unit. Add FaxFinder/CallFinder Multi-Tech Systems, Inc. Brings up the Add FaxFinder/CallFinder Address screen. On this ‘Add’ screen, you enter the IP address, User Name, and Password of CallFinder units to be included in your system. CF220 CallFinder User Guide 59 Chapter 7: FFCF Manager Operation Synchronizing Phonebooks When CallFinder phonebooks are synchronized, all non-administrative listings match. One CallFinder unit (the Primary unit) holds the master list that is transmitted (using the Synchronize Phonebooks command) to other CallFinder units in the system (Copy units). CallFinder units can operate in same system but have independent phonebooks, in which case they are designated Independent. Synchronizing phonebooks entails three steps: 1. Designating one CallFinder as the master phone book. In the main FFCF Manager screen, right-click on the unit to be designated as master, scroll to Set Phone Book Sharing, and select Primary. 2. Designating all other CallFinder units participating in phonebook sharing as Copy units. In the main FFCF Manager screen, right-click on each unit to share the master phonebook, and select Copy. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 60 Chapter 7: FFCF Manager Operation 3. Invoking synchronization. In the main FFCF Manager screen, open the Edit menu and select Synchronize Phonebooks. The Synchronize Phone Books screen will appear along with a series of transient screens (denoting tftp data transfers) and confirmation screens (where you click OK to proceed). After the master phonebook has been transferred to the first Copy CallFinder unit and that unit has been rebooted, the FFCF Manager will automatically begin synchronizing the additional Copy CallFinder unit in the system (if any) until all have been synchronized. To see the newly synchronized phonebook list in each Copy CallFinder unit, you must update the Phone Book screen by clicking on the Phone Book button (to the right of Administration) in the list at the top of the screen. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 61 Chapter 7: FFCF Manager Operation Adding CallFinders Any CallFinder unit to be added to the system and come under the management of the FFCF Manager software must be connected to the same IP network as the computer running the FFCF Manager software. To add a CallFinder to the system, start at the main FFCF Manager screen. Open the Edit menu and select Add FaxFinder/CallFinder. When the Add FaxFinder/CallFinder Address screen appears, enter the IP address, Username, and Password for the unit you are adding to the system. Then click OK. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 62 Chapter 7: FFCF Manager Operation Right-Click Menu for Selected CallFinder Device Right-Click Menu Command Description Delete Dis-associates the selected CallFinder unit from the system of CallFinders listed in the FFCF software Device column. Save Configuration Saves the settings of the CallFinder’s builtin software, including the phonebook, on the PC on which the FFCF Manager software is running. Restore Configuration For the selected CallFinder unit, this command re-imports a previously saved version of the unit’s software settings (including phonebook) back into that CallFinder unit. Update [firmware] Lets you install the latest firmware for the CallFinder server and/or its ‘channels’ (DID modems). Set Phone Book Sharing Lets you designate the selected CallFinder unit as either “Independent,” “Primary,” or “Copy.” The Primary phone book is the source list that can be transferred to CallFinders in the system that have been designated as Copy. Independent CallFinder units do not share phone book information. Default= Independent Properties Multi-Tech Systems, Inc. Displays IP address, user name, and password of selected CallFinder unit. (For the password, only the number of characters is shown.) CF220 CallFinder User Guide 63 Chapter 7: FFCF Manager Operation Deleting a CallFinder Invoking the Delete command removes the selected CallFinder unit from the system. Once deleted, the CallFinder unit will no longer be under the management of the FFCF Manager software. Click Yes at the ‘confirmation’ screen to complete the deletion command. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 64 Chapter 7: FFCF Manager Operation Saving a Configuration The CallFinder saves all of its settings (IP address, password, DID channel modem parameters, phone book, etc.) internally. This group of settings is its configuration. This same group of settings can be saved on the computer running the FFCF Manager software. Once saved, the configuration can be retrieved from the computer and re-installed onto the CallFinder unit using the Restore Configuration command. To save the configuration for a particular CallFinder unit, select the unit in the main FFCF Manager screen, right-click on it, and select Save Configuration. Choose the location at which the configuration file will be stored and click OK. Then, at the ‘confirmation’ screen, click OK again. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 65 Chapter 7: FFCF Manager Operation Restoring a Configuration To re-install on the CallFinder unit a group of settings (configuration) previously saved on the computer running the FFCF Manager software, use the Restore Configuration command. FFCF Manager will browse, by default, to an automatically determined directory that contains a saved configuration. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 66 Chapter 7: FFCF Manager Operation Updating Firmware When Update command is invoked, the Update CallFinder N.N.N.N screen appears. From this screen you specify which device (server or DID channel modem) to update with which firmware file. From this screen, you can also identify the firmware versions currently installed and initiate the update process. Update CallFinder N.N.N.N Field Description Status Identifies the current condition of the CallFinder or the current process underway. Shows how far current process is from completion. Lists name of firmware file to be used to update CallFinder server or DID channel modem. Use to locate firmware file to be installed. Identifies which device (server or DID channel modem) to be updated. Initiates flashing of firmware. Press for listing of versions of firmware for CallFinder server and DID channel modems. Presents CallFinder status and details of updating processes as they occur. Progress Bar File Name Browse button CallFinder update select Start Update button Get Versions button main pane of window Multi-Tech Systems, Inc. CF220 CallFinder User Guide 67 Chapter 7: FFCF Manager Operation Setting Phone Book Sharing The phonebook of a Primary CallFinder unit is a source or central phonebook. Phone numbers should be entered into this phonebook. The central phonebook list is downloaded (by use of Synchronize Phonebooks command) from the Primary CallFinder unit into the phonebook of each Copy CallFinder unit. If phone numbers are added to the phonebook of a Copy CallFinder phonebook, they will be overwritten and lost at the next Synchronize Phonebooks command. Phonebooks of Independent CallFinder units do not participate in phonebook sharing. Viewing Properties The Properties command brings up the FaxFinder/CallFinder – N.N.N.N screen on which you can view the IP Address and Username of the CallFinder and determine the number of characters in its Password. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 68 Chapter 7: FFCF Manager Operation Firmware Updating Process - Detailed Over time, new versions of CallFinder firmware will be issued. When these newer versions become available, you will want to secure the firmware files (typically by downloading them from the MultiTech web site) and install them in the CallFinder. There are three parts to a full firmware update: (a) updating DID Channel1/Modem firmware (with file name of the form gpqg.hex; where x is a number and y is a letter), (b) updating DID Channel2/Modem firmware (same file name as above), and (c) updating CallFinder server firmware (with file name of the form CF220- - .bin). NOTE: You must have the update files on your computer before beginning this procedure. The latest version of these files will be available on the MultiTech web site. Put them in a directory on a computer connected to the network on which the CallFinder unit is running. NOTE: Updating the CallFinder unit will take it out of operation for a few minutes (allow 10 minutes for each update if you already have the new firmware in a directory on the host computer). Do the update at a time that is not critical to your organization’s usage of DID service. To update firmware, follow the steps shown below. CallFinder Channel-Modem Firmware Update 1. Bring up the FaxFinder/CallFinder Manager software main screen. In the Device column, identify the CallFinder unit on which the update is to be done. Be sure that the Status of that CallFinder unit is idle before continuing. (You cannot update the CallFinder while it is handling a call.) Select that CallFinder unit and right-click on it. In the menu that appears, select Update. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 69 Chapter 7: FFCF Manager Operation 2. The Update CallFinder N.N.N.N screen will appear. The current firmware versions for the CallFinder’s DID modems, Channel 1 and Channel 2, will be listed in the main window. In the bottom (and largest) pane of the Update CallFinder n.n.n.n window, read the list and write down the version of firmware currently in use for the two DID-channel modems. Compare these versions with the update file that you plan to use. Make sure that the file to be installed really does supersede the one currently installed. In the CallFinder Update Select field, select the DID-channel modem that you want to update (Channel 1 or Channel 2). Multi-Tech Systems, Inc. CF220 CallFinder User Guide 70 Chapter 7: FFCF Manager Operation 3. Browse to the location of the most recent firmware file. 4. Click Start Update. 5. The CallFinder – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 71 Chapter 7: FFCF Manager Operation 6. The updating process will take as long as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final message line will say “Finished – The FaxFinder/CallFinder is ready.” 7. Repeat steps 1-6 for the second channel of this CallFinder unit. For consistency of operation, update both channels of all CallFinder units in the system. 8. The updating process is now complete. Click the “X” in the upper-right corner to return to the main FFCF Manager screen. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 72 Chapter 7: FFCF Manager Operation CallFinder Server Firmware Update 1. Bring up the FaxFinder/CallFinder Manager software main screen. In the Device column, identify the CallFinder unit on which the update is to be done. Be sure that the Status of that CallFinder unit is idle before continuing. (You cannot update the CallFinder while it is handling a call.) Select that CallFinder unit and right-click on it. In the menu that appears, select Update. 2. The Update CallFinder N.N.N.N screen will appear. The current firmware versions for the CallFinder server, for Channel 1, and for Channel 2 will be listed in the main window. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 73 Chapter 7: FFCF Manager Operation In the bottom (and largest) pane of the Update CallFinder N.N.N.N window, read the list and write down the version of firmware currently in use for the CallFinder server and its two DIDchannel modems. Compare these versions with the update files that you plan to use. Make sure that the files to be installed really do supersede the ones currently installed on the CallFinder. In the CallFinder Update Select field, select “CallFinder firmware.” 3. Browse to the location of the most recent firmware file. 4. Click Start Update. 5. The CallFinder – Confirm Update screen will appear. Click OK. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 74 Chapter 7: FFCF Manager Operation 6. The updating process will take as long as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final message line will say “Finished – The FaxFinder/CallFinder is ready.” 7. Close the Update CallFinder N.N.N.N window. In the main FFCF Manager window, the updated version will be listed. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 75 Chapter 7: FFCF Manager Operation 8. Repeat steps 1-7 for each CallFinder unit in the system. NOTE: For proper operation of the CallFinder system, including the sharing of Phone Book data, the server firmware version for all CallFinder units must be the same. 9. The updating process is now complete. Click the “X” in the upper-right corner to return to the main FFCF Manager screen. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 76 Chapter 8: Troubleshooting Chapter 8: Troubleshooting 1. What if I can't see the web page for my CallFinder ? REMEDY: Is the status LED on the CallFinder unit blinking? If not, then the unit is either malfunctioning or not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the same subnet as the CallFinder and that the CallFinder can be “pinged.” Launch a Command Prompt. (In WinNT, go to Start | Programs | Command Prompt. In WinXP, go to Start | All Programs | Accessories | Command Prompt. In Win2000, go to Start | Programs | Accessories | Command Prompt.) Type ipconfig to verify that the Admin PC’s IP address is in the same network as the CallFinder’s IP address. Then type ping 192.168.2.1 and press Return. If the CallFinder unit does reply to the ping and you are still unable to view the CallFinder web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439). 2. What if I don't get an email when I set the mail server address ? This pertains to the procedure “Setting Up the Mail Server.” The email may have failed due to one of three causes: (A) the name server is unresolvable (in this case, “Bad Mail Server Address” will appear in the Email Status field of the Current Status screen), (B) the mail server cannot be contacted; or (C) the client PC running the mail software cannot connect to the mail server. CAUSE A: During transmission, the name server’s address could not be resolved (that is, the CallFinder unit could not contact your name server). RESPONSE A: Contact the CallFinder unit using telnet and try to ping the name server. telnet 192.168.x.x user: admin password: admin # ping 192.168.y.y (where this is the address of the name server) If the name server ping fails, you must determine why it failed. The name server may not be contact-able because it is on a different subnet. The name server ping could also fail because the default gateway has been set incorrectly. If the name server ping succeeds, then try to ping the mail server using its domain name. # ping mail.ourcompany.com If pinging the mail server by its domain name fails, then try pinging it by using its IP address (if this can be determined). If you succeed in pinging the mail server by its IP address but yet it cannot be pinged via its domain name, then the name server is not functioning correctly (or the device at the name server’s IP address is not a name server). Multi-Tech Systems, Inc. CF220 CallFinder User Guide 77 Chapter 8: Troubleshooting No email message after mail server setup (cont’d) If the mail server can be pinged neither by its domain name nor by its IP address, then consider item B below. CAUSE B: The mail server is not running or cannot be contacted from the CallFinder unit. RESPONSE B: Verify that the mail server is running by sending an email to yourself using your email software. If you cannot send an email to yourself using your email software, then the mail server is not running and you should find out why. If you can send an email to yourself using the email software, then there is a problem between your mail server and the CallFinder unit. Call Multi-Tech Tech Support (1-800972-2439). Username/Password Issues. Some mail servers require that the CallFinder use its Username and Password to log into the mail server. Others do not. This Username and Password are specified in the Administration: SMTP Configuration screen. If the mail server requires the CallFinder to have a Username and Password and none is provided, access will be denied. Conversely, if the mail server does not require a Username and Password and these have been specified anyway, again access will be denied. If call logs are not reaching the administrator, it may be because of such Username/Password issues. CAUSE C: The client PC running the mail software cannot connect to the mail server. RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there may be a problem with your mail server. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 78 Chapter 8: Troubleshooting 3. What if the CallFinder channel doesn't answer a call on the DID line? REMEDY. Use this procedure if Channel Configuration cannot be confirmed (that is, if during a test call to one of the system's DID phone numbers, you fail to see the "Waiting for Connect" State in the Current Status: Channel-1/Channel-2 screen and if you fail to hear voice-- both the state and the sound must be observable). A. Situate yourself in a place where you can see the CallFinder unit and, simultaneously, use a phone on a regular POTS line. B. From that ordinary POTS phone, dial one of the DID phone numbers that is active in the system. C. As the call is completed, watch the LEDs on the front panel of the CallFinder unit. If the DID LED remains off, then there is probably a telephony problem. That is, the DID phone line has not been activated or configured properly. Call the telephone company. If the DID LED comes ON, then there is something wrong with the CallFinder software. Call MultiTech Tech Support (1-800-972-2439). D. Polarity Check. Incorrect DID polarity could also prevent calls from being answered. Signs of incorrect polarity: (1) outside party originating call to DID number gets immediate busy signal after dialing; (2) line suddenly disconnects just when call should go through. E. Call Logs. If calls have failed, you can check the CallFinder’s call logs to see the actual DID number that the CallFinder received. Sometimes corrupted DID numbers are presented to the CallFinder. In any event, the call logs can help to track down the error involved. 4. What if the CallFinder presents the wrong time of day? Or, what if the CallFinder marks calls with the wrong time of day? What if the message “SNTP Error …” appears in the Time Server Status field of the Current Status screen? REMEDY: The CallFinder may have lost contact with the time server. By default, the CallFinder obtains its time from an Internet source. If the CallFinder is isolated from the Internet, then you must provide a different time source within the private ethernet network. 5. What if an immediate busy signal is received when dialing in on the DID line? REMEDY A. Check for “Busied Out” condition of channel on Current Status screen. If the channel is busied out, click “Initialize Channel.” B. Reverse DID line polarity in Channel Configuration screen. 6. What if the line suddenly disconnects just when a call is about to be connected? REMEDY: Reverse DID line polarity in Channel Configuration screen. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 79 Chapter 9: Regulatory Information Chapter 9 – Regulatory Information 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format: For current products is US:AAAEQ##Txxxx. For legacy products is AU7USA-xxxxx-xx-x. If requested, this number must be provided to the telephone company. 2. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable 47 CFR Part 68 rules and requirements adopted by the ACTA. It’s designed to be connected to a compatible modular jack that is also compliant. 3. The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##Txxxx. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. 4. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. 5. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. 6. If trouble is experienced with this equipment, please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have the repairs made. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. 7. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 9. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. 10. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 11. This equipment is hearing aid compatible. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 80 Chapter 9: Regulatory Information 12. Manufacturing Information: Manufacturer: Multi-Tech Systems, Inc. Trade Name: CallFinder Model Number: CF220 Registration No: US: AU7OTNANCF220 Ringer Equivalence: 0.4B Modular Jack (USOC): RJ11C or RJ11W (single line), RJ12 Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A. (763) 785-3500 (763) 785-9874 Fax 47 CFR Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Plug the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the CFR 47 rules. Operation of this device is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the business or other entity, or other individual sending the message • Telephone number of the sending machine or such business, other entity, or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission. (Adding this information in the margin is referred to as fax branding). Any number of fax software packages can be used with this product. Refer to the fax software manual for setup details. Typically, the fax branding information must be entered via the configuration menu of the software. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 81 Chapter 9: Regulatory Information Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 82 Chapter 10: Warranty, Service, & Repair Chapter 10: Warranty, Service, & Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions. MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid. MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS. Repair Procedures for U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________ A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for repair charges. For out of warranty repair charges, go to www.multitech.com/DOCUMENTS/Company/warranty/ Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at www.multitech.com/PARTNERS/Programs/orc/ for details on rates and coverage’s. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/ Multi-Tech Systems, Inc. CF220 CallFinder User Guide 83 Chapter 10: Warranty, Service, & Repair In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Distributors Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product. Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +(612) 331-3251 Fax: +(612) 331-3180 Email: info@amexinc.com Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Multi-Tech Systems, Inc. CF220 CallFinder User Guide 84
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