Multi Tech Systems Multivoip Mvp 2400 Users Manual Chapter 1

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Voice / Fax over IP Networks

User Guide for Voice/IP Gateways
Digital Models (T1, E1, ISDN-PRI):
MVP-2400/2410/3010
Analog/BRI Models: MVP-130/210/410/810
MVP-210G/410G/810G
MVP-410ST/810ST

User Guide
S000249H
Analog MultiVOIP Units

(Models MVP130, MVP210, MVP410, MVP810,
MVP210G, MVP410G, and MVP810G)

ISDN-BRI MultiVOIP Units (Models MVP410ST, and MVP810ST)
Digital MultiVOIP Units
(Models MVP2400, MVP2410, & MVP3010)
Upgrade Units
(MVP24-48 and MVP30-60)
This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2003, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the
contents hereof and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the
right to revise this publication and to make changes from time to time in the content
hereof without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.

Record of Revisions
Revision
Description
A
B
C
D

E
F
G
H

Initial Release. (05/10/02)
Index added. (05/24/02)
Updated for 4.03/6.03 software. (10/11/02)
Updated for 4.04/6.04/8.04/9.04 software. (03/20/03)
embedded gatekeeper models, ISDN-BRI models,
MultiVantage Apx., SPP protocol, & Call State Apx.
Remove MultiVantage. (04/18/03)
Update ISDN-BRI info in SW version 5.02c. (06/04/03)
Add MVP130 information. (06/30/03)
Revisions to ISDN-BRI & MVP130 content. (08/15/03)

Add

Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
6151333, 5757801, 5682386, 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289;
5.453.986. Other Patents Pending.

Trademark
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and
NetMeeting are registered trademarks of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
U.S. Fax: 763-785-9874
Technical Support: (800) 972-2439

http://www.multitech.com

CONTENTS
CHAPTER 1: OVERVIEW.......................................................................................8
ABOUT THIS MANUAL ...............................................................................................9
INTRODUCTION TO TI MULTIVOIPS (MVP2400, MVP2410, & MVP24-48) .........12
T1 Front Panel LEDs..........................................................................................17
INTRODUCTION TO EI MULTIVOIPS (MVP3010 & MVP30-60)............................19
E1 Front Panel LEDs .........................................................................................24
E1 LED Descriptions ..........................................................................................25
INTRODUCTION TO ANALOG MULTIVOIPS (MVP130, MVP-210/410/810 & MVP428)
................................................................................................................................26
Analog MultiVOIP Front Panel LEDs................................................................31
INTRODUCTION TO ISDN-BRI MULTIVOIPS (MVP410ST & MVP810ST) ..........35
ISDN BRI MultiVOIP Front Panel LEDs ...........................................................39
ISDN-BRI MultiVOIP LED Descriptions ...........................................................40
COMPUTER REQUIREMENTS ....................................................................................41
SPECIFICATIONS ......................................................................................................42
Specs for Digital T1 MultiVOIP Units................................................................42
Specs for Digital E1 MultiVOIP Units................................................................43
Specs for Analog/BRI MultiVOIP Units..............................................................44
INSTALLATION AT A GLANCE ..................................................................................45
RELATED DOCUMENTATION ....................................................................................45
CHAPTER 2: QUICK START INSTRUCTIONS ................................................46
INTRODUCTION ........................................................................................................47
MULTIVOIP STARTUP TASKS .................................................................................47
Phone/IP Details *Absolutely Needed* Before Starting the Installation............48
Gather IP Information...................................................................................................48
Gather Telephone Information (T1) .............................................................................48
Gather Telephone Information (E1) .............................................................................49
Gather Telephone Information (Analog) ......................................................................49
Gather Telephone Information (ISDN BRI) .................................................................50
Obtain Email Address for VOIP (for email call log reporting).....................................51
Identify Remote VOIP Site to Call ...............................................................................51
Identify VOIP Protocol to be Used...............................................................................51

Placement ...........................................................................................................52
The Command/Control Computer (Specs & Settings) ........................................52
Quick Hookups....................................................................................................53
Load MultiVOIP Control Software onto PC.......................................................58
Phone/IP Starter Configuration..........................................................................59
Phonebook Starter Configuration (with remote voip).........................................66
Outbound Phonebook ...................................................................................................66
Inbound Phonebook......................................................................................................70

Phonebook Tips ..................................................................................................73
Phonebook Example ...........................................................................................76
Connectivity Test ................................................................................................81
Troubleshooting..................................................................................................85

Contents

MultiVOIP User Guide

CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...................87
INTRODUCTION ........................................................................................................88
SAFETY WARNINGS .................................................................................................88
Lithium Battery Caution .....................................................................................88
Safety Warnings Telecom....................................................................................88
UNPACKING YOUR MULTIVOIP..............................................................................89
Unpacking the MVP2410/3010...........................................................................89
Unpacking the MVP2400....................................................................................90
Unpacking the MVP-410x/810x..........................................................................91
Unpacking the MVP210x ....................................................................................92
Unpacking the MVP130......................................................................................93
RACK MOUNTING INSTRUCTIONS FOR MVP-2410/3010 & MVP-410X/810X ........94
Safety Recommendations for Rack Installations .................................................95
19-Inch Rack Enclosure Mounting Procedure....................................................96
CABLING .................................................................................................................97
Cabling Procedure for MVP2410/3010..............................................................97
Cabling Procedure for MVP2400.......................................................................98
Cabling Procedure for MVP-410/410G/810/810G.............................................99
Cabling Procedure for MVP-410ST/810ST ...................................................... 101
Cabling Procedure for MVP210x ..................................................................... 105
Cabling Procedure for MVP130....................................................................... 107
CHAPTER 4: SOFTWARE INSTALLATION ................................................... 108
INTRODUCTION ...................................................................................................... 109
LOADING MULTIVOIP SOFTWARE ONTO THE PC.................................................. 109
UN-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE ........................... 116
CHAPTER 5: TECHNICAL CONFIGURATION
FOR DIGITAL T1/E1
MULTIVOIPS (MVP2400, MVP2410, MVP3010) .............................................. 119
CONFIGURING THE DIGITAL T1/E1 MULTIVOIP................................................... 120
LOCAL CONFIGURATION ........................................................................................ 122
Pre-Requisites................................................................................................... 122
IP Parameters..............................................................................................................122
T1 Telephony Parameters (for MVP2400 & MVP2410)............................................123
E1 Telephony Parameters (for MVP3010) .................................................................124
SMTP Parameters (for email call log reporting).........................................................125

Local Configuration Procedure (Summary) ..................................................... 126
Local Configuration Procedure (Detailed)....................................................... 127
Modem Relay .................................................................................................... 144
CHAPTER 6: TECHNICAL CONFIGURATION FOR ANALOG/BRI
MULTIVOIPS (MVP130, MVP-210/210G, MVP-410/410G, MVP-810/810G &
MVP-410ST/810ST)................................................................................................ 195
CONFIGURING THE ANALOG/BRI MULTIVOIP ..................................................... 196
LOCAL CONFIGURATION ........................................................................................ 199
Pre-Requisites................................................................................................... 199
IP Parameters..............................................................................................................199

MultiVOIP User Guide

Contents MultiMVP3

Analog Telephony Interface Parameters (for MVP130/210/410/810) .......................200
ISDN-BRI Telephony Parameters (for MVP-410ST/810ST) .....................................201
SMTP Parameters (for email call log reporting).........................................................202

Local Configuration Procedure (Summary) ..................................................... 203
Local Configuration Procedure (Detailed)....................................................... 204
Modem Relay .................................................................................................... 221
CHAPTER 7: T1 PHONEBOOK CONFIGURATION ...................................... 277
CONFIGURING THE MVP2400/2410 MULTIVOIP PHONEBOOKS .......................... 278
T1 PHONEBOOK EXAMPLES ................................................................................... 301
3 Sites, All-T1 Example..................................................................................... 301
Configuring Mixed Digital/Analog VOIP Systems ........................................... 307
Call Completion Summaries ............................................................................. 316
Variations in PBX Characteristics.................................................................... 319
CHAPTER 8: E1 PHONEBOOK CONFIGURATION ...................................... 320
MVP3010 INBOUND AND OUTBOUND MULTIVOIP PHONEBOOKS ....................... 321
Free Calls: One VOIP Site to Another............................................................. 322
Local Rate Calls: Within Local Calling Area of Remote VOIP ....................... 323
National Rate Calls: Within Nation of Remote VOIP Site ............................... 325
Inbound versus Outbound Phonebooks............................................................. 326
PHONEBOOK CONFIGURATION PROCEDURE........................................................... 330
E1 PHONEBOOK EXAMPLES ................................................................................... 349
3 Sites, All-E1 Example .................................................................................... 349
Configuring Digital & Analog VOIPs in Same System..................................... 356
Call Completion Summaries.......................................................................................365

Variations in PBX Characteristics.................................................................... 368
International Telephony Numbering Plan Resources ....................................... 369
CHAPTER 9: ANALOG/BRI PHONEBOOK CONFIGURATION ................. 371
CHAPTER 10: OPERATION AND MAINTENANCE ...................................... 373
OPERATION AND MAINTENANCE ........................................................................... 374
System Information screen................................................................................ 374
Statistics Screens .............................................................................................. 376
About Call Progress.......................................................................................... 376
About Logs ........................................................................................................ 382
About Reports ................................................................................................... 385
About IP Statistics............................................................................................. 386
About Packetization Time ................................................................................. 390
About T1/E1 and BRI Statistics......................................................................... 393
About Registered Gateway Details ................................................................... 405
MULTIVOIP PROGRAM MENU ITEMS ..................................................................... 407
Date and Time Setup......................................................................................... 409
Obtaining Updated Firmware........................................................................... 409
Implementing a Software Upgrade ................................................................... 413
Identifying Current Firmware Version .......................................................................413
Downloading Firmware..............................................................................................414
Downloading CAS Protocols......................................................................................417

Contents

MultiVOIP User Guide

Downloading Factory Defaults...................................................................................419

Setting and Downloading User Defaults .......................................................... 421
Downloading IFM Firmware............................................................................ 423
Setting a Password (Windows GUI) ................................................................. 424
Setting a Password (Web Browser GUI) .......................................................... 427
Un-Installing the MultiVOIP Software ............................................................. 428
Upgrading Software.......................................................................................... 430
FTP SERVER FILE TRANSFERS (“DOWNLOADS”) .................................................. 431
WEB BROWSER INTERFACE ................................................................................... 441
SYSLOG SERVER FUNCTIONS ................................................................................ 446
CHAPTER 11: EMBEDDED GATEKEEPER (FOR MVP-210G/410G/810G)
.................................................................................................................................. 449
INTRODUCTION TO EMBEDDED GATEKEEPER ........................................................ 450
GETTING STARTED WITH THE GATEKEEPER-EQUIPPED MULTIVOIP .................... 451
EMBEDDED GATEKEEPER SYSTEM EXAMPLE ........................................................ 454
GATEKEEPER BASICS ............................................................................................. 481
Introduction ...................................................................................................... 481
Mandatory Gatekeeper Functions .................................................................... 481
Address Translation....................................................................................................481
Admission Control......................................................................................................481
Bandwidth Control .....................................................................................................481
Zone Management ......................................................................................................482

Optional Gatekeeper Functions........................................................................ 482
Call Control Signaling................................................................................................482
Call Authorization ......................................................................................................482
Bandwidth Management.............................................................................................482
Call Management .......................................................................................................483

FEATURES .............................................................................................................. 483
THE GATEKEEPER PROTOCOLS .............................................................................. 484
MULTIVOIP GATEKEEPER SOFTWARE SCREENS................................................... 487
GK DEFINED SERVICE TYPES ................................................................................ 516
Example of a Gatekeeper Service ..................................................................... 516
Built-in Gatekeeper-Defined Services............................................................... 517
Service Types: Zone Prefixes (1 and 2)......................................................................517
Service Types: Forward..............................................................................................519

GATEKEEPER LOG DATA DATA FILES ................................................................... 520
GATEKEEPER SOFTWARE USER LICENSE AGREEMENT ......................................... 521
CHAPTER 12 WARRANTY, SERVICE, AND TECH SUPPORT ................... 523
LIMITED WARRANTY ............................................................................................. 524
REPAIR PROCEDURES FOR U.S. AND CANADIAN CUSTOMERS ............................... 524
TECHNICAL SUPPORT ............................................................................................ 526
Contacting Technical Support .......................................................................... 526
CHAPTER 13: REGULATORY INFORMATION ............................................ 527
EMC, Safety, and R&TTE Directive Compliance............................................. 528
FCC DECLARATION .............................................................................................. 528
Industry Canada ............................................................................................... 529

MultiVOIP User Guide

Contents MultiMVP3

FCC Part 68 Telecom ....................................................................................... 529
Canadian Limitations Notice ............................................................................ 530
APPENDIX A: EXPANSION CARD INSTALLATION (MVP24-48 & MVP3060)............................................................................................................................. 531
INSTALLATION ....................................................................................................... 532
OPERATION............................................................................................................ 534
APPENDIX B: CABLE PINOUTS ...................................................................... 535
APPENDIX B: CABLE PINOUTS .............................................................................. 536
Command Cable ............................................................................................... 536
Ethernet Connector........................................................................................... 536
T1/E1 Connector............................................................................................... 537
Voice/Fax Channel Connectors ........................................................................ 537
ISDN BRI RJ-45 Pinout Information ................................................................ 539
ISDN Interfaces: “ST” and “U” ..................................................................... 540
APPENDIX C: TCP/UDP PORT ASSIGNMENTS ........................................... 541
WELL KNOWN PORT NUMBERS ............................................................................. 542
PORT NUMBER ASSIGNMENT LIST ......................................................................... 542
APPENDIX D: INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE
CARD....................................................................................................................... 543
INSTALLATION INSTRUCTIONS FOR MVP428 UPGRADE CARD .............................. 544
APPENDIX E: CALL STATES & REASONS FOR EMBEDDED
GATEKEEPERS .................................................................................................... 548
CALL STATES AND CALL REASONS ....................................................................... 549
Possible Call States of which the Embedded Gatekeeper Software can be notified
.......................................................................................................................... 549
Call Reasons sent to Embedded Gatekeeper Software with respect to a Call
State. ................................................................................................................. 552

INDEX ..................................................................................................................... 556

Chapter 1: Overview

MultiVOIP User Guide

Overview

About This Manual
This manual is about Voice-over-IP products made by Multi-Tech Systems,
Inc. It describes four product groups.
1. T1 Digital MultiVOIP units, models MVP2400, MVP2410, and the
capacity-doubling add-on expansion card, model MVP24-48 (which
fits the MVP2410 only).
2. E1 Digital MultiVOIP units, models, MVP3010 and the capacitydoubling add-on expansion card, model MVP30-60.
3. Analog MultiVOIP units,
models MVP810, MVP410, MVP210, & MVP130 and
models MVP810G, MVP410G, & MVP210G with embedded
gatekeeper function.
4. ISDN-BRI MultiVOIP units, models MVP410ST & MVP810ST.
The table below describes the vital characteristics of these various models.

Overview

MultiVOIP User Guide

MultiVOIP Product Family
Description
Model

MVP
2400

MVP2410

MVP
24-48

Function

T1
digital
VOIP
unit

Capacity

24
24
24
channels channels added
channels

Chassis/
Mounting

Table
top

Description
Model

Function
Capacity
Chassis/
Mounting

T1
digital
VOIP
unit

19” 1U
rack
mount

T1
digital
VOIP
add-on
card

circuit
card
only

MVP
3010
E1
digital
VOIP
unit

30
added
channels

19” 1U
rack
mount

circuit
card
only

MVP
MVP
MVP
MVP
810 (G) 428 (G) 410 (G) 210 (G)

MVP
130

analog
voip

Analog
voip

add-on
card

analog
voip

Analog
voip

4 added

channels

19” 1U
rack
mount

circuit
card
only

19” 1U
rack
mount

Table
top

MVP410ST

Function
Capacity

ISDN-BRI voip
4 ISDN lines
(8 B-channels)

ISDN-BRI voip
2 ISDN lines
(4 B-channels)

Chassis/
Mounting

19” 1U rack mount

Model

E1
digital
VOIP
add-on
card

30
channels

MVP810ST

Description

MVP
30-60

1
channel

table
top

1. “G” models have embedded Gatekeeper.
2. “BRI” means Basic Rate Interface.

MultiVOIP User Guide

Overview

How to Use This Manual. In short, use the index and the examples.
When our readers crack open this large manual, they generally need one of two
things: information on a very specific software setting or technical parameter
(about telephony or IP) or they need help when setting up phonebooks for their
voip systems. The index gives quick access to voip settings and parameters.
It’s detailed. Use it. The best way to learn about phonebooks is to wade
through examples like those in our chapters on T1 (North American standard)
Phonebooks and E1 (Euro standard) Phonebooks. Also, the quick setup info of
the printed Quick Start Guide is replicated in this manual for your convenience.
Finally, this manual is meant to be comprehensive. If you notice that
something important is lacking, please let us know.
Additional Resources. The MultiTech web site (www.multitech.com) offers
both a list of Frequently Asked Questions (the MultiVOIP FAQ) and a
collection of resolutions of issues that MultiVOIP users have encountered
(these are Troubleshooting Resolutions in the searchable Knowledge Base).
Variable Model/Version Icon and Typography. The MultiVOIP product
family is a coordinated set of products that can operate with each other in a
seamless fashion. For example, both the digital and analog MultiVOIP units
use the same graphic user interface (GUI) in the MultiVOIP configuration
software and both operate under a single GUI in the MultiVoipManager remote
management software. Because this is the case, the various model numbers and
version numbers of MultiVOIP family products will each appear in various
dialog boxes and commands. But instead of showing these dialog boxes once
for each model in this manual, we substitute the following icon.

Figure 1-1: Variable Model/Version Icon
It indicates that, whatever MultiVOIP model you are using, all details except
the very model and version numbers themselves will be the same regardless of
the MultiVOIP model used. Also, in some cases, we will use other
typographic devices, like blank underlining
(“MultiVOIP ____”) to denote information that applies to any
and all of the products in this product family.

Overview

MultiVOIP User Guide

Introduction to TI MultiVOIPs (MVP2400,
MVP2410, & MVP24-48)
We proudly present MultiTech’s T1 Digital Multi-VOIP products.
The MVP2400 is a tabletop model; the MVP2410 is a rack-mount model; and
the MVP24-48 is an add-on expansion card that doubles the capacity of the
MVP2410 without adding another chassis. All of these voice-over-IP products
have fax capabilities. All of these models adhere to the North American
standard of T1 trunk telephony using digital 24-channel time-division
multiplexing, which allows 24 phone conversations to occur on the T1 line
simultaneously. All can also accommodate T1 lines of the ISDN Primary Rate
Interface type (ISDN-PRI).
Scale-ability. The MVP2400 and MVP2410 are tailored to companies needing
more than a few voice-over-IP lines, but not needing carrier-class equipment.
When expansion is needed, the MVP2410 can be field-upgraded into a dual T1
unit by installing the MVP24-48 kit, which is essentially a second MultiVOIP
motherboard that fits in an open expansion-card slot in the MVP2410. The
upgraded dual unit then accommodates two T1 lines.
T1 VOIP Traffic. The MVP-2400/2410 accepts its outbound traffic from a T1
trunk that’s connected to either a PBX or to a telco/carrier. The MVP2400/2410 transforms the telephony signals into IP packets for transmission on
LANs, WANs, or the Internet. Inbound IP data traffic is converted to
telephony data and signaling.
When connected to PBX. When connected to a PBX, the MVP-2400/2410
creates a network node served by 10/100-Base T connections. Local PBX
phone extensions gain toll-free access to all phone stations directly connected
to the VOIP network. Phone extensions at any VOIP location also gain tollfree access to the entire local public-switched telephone network (PSTN) at
every other VOIP location in the system.
When connected to PSTN. When the T1 line(s) connected to the MVP2400/2410 are connected directly to the PSTN, the unit becomes a Point-ofPresence server dedicated to local calls off-net.

MultiVOIP User Guide

Overview

H.323, SIP & SPP. Being H.323 compatible, the MVP-2400/2410 can place
calls to telephone equipment at remote IP network locations that also contain
H.323 compatible voice-over-IP gateways. It will interface with H.323
software and H.323 gatekeeper units. H.323 specifications also bring to voip
telephony many special features common to conventional telephony. H.323
features of this kind that have been implemented into the MultiVOIP include
Call Hold, Call Waiting, Call Name Identification, Call Forwarding (from the
H.450 standard), and Call Transfer (H.450.2 from H.323 Version 2). The
fourth version of the H.323 standard improves system resource usage (esp.
logical port or socket usage) by handling call signaling more compactly and
allowing use of the low-overhead UDP protocol instead of the error-correcting
TCP protocol where possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be used under
H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by MultiTech. SPP is not compatible with the “Proprietary” protocol used in MultiTech’s earlier generation of voip gateways. SPP offers advantages in certain
situations, especially when firewalls are used and when dynamic IP address
assignment is needed. However, when SPP is used, certain features of SIP and
H.323 will not be available and SPP will not inter-operate with voip systems
using H.323 or SIP.
Data Compression & Quality of Service. The MultiVOIP2400/2410 comes
equipped with a variety of data compression capabilities, including G.723,
G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.
VOIP Functions. The MultiVOIP MVP-2400/2410 gateway performs four
basic functions: (a) it converts a dialed number into an IP address, (b) it sends
voice over the data network, (c) it establishes a connection with another VOIP
gateway at a remote site, and (d) it receives voice over the data network. Voice
is handled as IP packets with a variety of compression options. Each T1
connection to the MultiVOIP provides 24 time-slot channels to connect to the
telco or to serve phone or fax stations connected to a PBX.
Ports. The MVP2400 and MVP2410 each have one 10/100 Mbps Ethernet
LAN interface and one Command port for configuration. An MVP2410
upgraded with the MVP24-48 kit will have two Ethernet LAN interfaces and
two Command ports.
PSTN Failover Feature. The MultiVOIP can be programmed to divert calls
to the PSTN temporarily in case the IP network fails.
Gatekeeper. T1 voip systems can have gatekeeper functionality either by
adding, as an endpoint, either a Multi-Tech standalone gatekeeper (special
software residing in separate hardware), or an analog gateway with embedded
gatekeeper functionality (MVP210G, MVP410G, or MVP810G). Gatekeepers
are optional but useful within voip systems. The gatekeeper acts as the
13

Overview

MultiVOIP User Guide

‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard
gatekeepers functions (address translation, admission control, bandwidth
control, and zone management) and also support many valuable optional
functions (call control signaling, call authorization, bandwidth management,
and call management). The stand-alone gatekeeper is, however, slightly more
feature-rich than the embedded gatekeeper. For more details, see the
“Embedded Gatekeeper” chapter of this manual and the manual on
MultiTech’s stand-alone gatekeeper.
Management. Configuration and system management can be done locally
with the MultiVOIP configuration software. After an IP address has been
assigned locally, other configuration can be done remotely using the
MultiVOIP web browser GUI. Remote system management can be done with
the MultiVoipManager SNMP software or via the MultiVOIP web browser
GUI. All of these control software packages are included on the Product CD.

MultiVOIP User Guide

Overview

While the web GUI’s appearance differs slightly, its content and organization
are essentially the same as that of the Windows GUI (except for logging).

The primary advantage of the web GUI is remote access for control and
configuration. The controller PC and the MultiVOIP unit itself must both be
connected to the same IP network and their IP addresses must be known.
Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of the web
browser GUI before using the MultiVOIP Windows GUI.

Overview

MultiVOIP User Guide

Logging of System Events. MultiTech has built SysLog Server functionality
into the software of the MultiVOIP units. SysLog is a de facto standard for
logging events in network communication systems.

The SysLog Server resides in the MultiVOIP unit itself. To implement this
functionality, you will need a SysLog client program (sometimes referred to as
a “daemon”). SysLog client programs, both paid and freeware, can be obtained
from Kiwi Enterprises, among other firms. See www.kiwisyslog.com. SysLog
client programs essentially give you a means of structuring console messages
for convenience and ease of use.
MultiTech Systems does not endorse any particular SysLog client program.
SysLog client programs by any qualified provider should suffice for use with
MultiVOIP units. Kiwi’s brief description of their SysLog program indicates
the typical scope of such programs. “Kiwi Syslog Daemon is a freeware
Syslog Daemon for the Windows platform. It receives, logs, displays and
forwards Syslog messages from hosts such as routers, switches, Unix hosts and
any other syslog enabled device. There are many customizable options
available.”

MultiVOIP User Guide

Overview

Supplementary Telephony Services. The H.450 standard (an addition to
H.323) brings to voip telephony more of the premium features found in PSTN
and PBX telephony. MultiVOIP units offer five of these H.450 features: Call
Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as
Caller ID), and Call Forwarding. (The first four features are found in the
“Supplementary Services” window; the fifth, Call Forwarding, appears in the
Add/Edit Inbound phonebook screen.) Note that the first three features are
closely related. All of these H.450 features are supported for H.323 operation
only; they are not supported for SIP or SPP.

T1 Front Panel LEDs
The MVP2400, MVP2410, and MVP24-48 all use a common main circuit
board or motherboard. Consequently the LED indicators are the same for all.

Figure 1-2. MultiVOIP MVP2400 Front Panel
Active LEDs. The MVP2410 front panel has two sets of identical LEDs. In
the MVP2410 as shipped (that is, without an expansion card), the left-hand set
of LEDs is functional whereas the right-hand set is not.
When the MVP2410 has been upgraded with an MVP24-48 kit, the right-hand
set of LEDs will also become active.

Figure 1-3. MultiVOIP MVP2410x Chassis
T1 LED Descriptions
The descriptions below apply to all digital T1 MultiVOIP units. The
MVP2410 has four sets of LEDs plus a lone LED at its far right end. As
viewed from the front of the MVP2410, it is the two left groups that are active
and present feedback about the operation of the unit. If an MVP24-48
expansion card is added to the MVP2410, the two LED groups on the right
become operational with respect to the second T1 connection.

Overview

MultiVOIP User Guide

MVP2400/2410 Front Panel LED Definitions
LED NAME

DESCRIPTION

Power

Indicates presence of power.

Boot

After power up, the Boot LED will be on for about 10
seconds while the MVP2400/2410 is booting.

RCV

Receive. Lights when receiving data on Ethernet port.

XMT

Transmit. Lights when transmitting data on Ethernet
port.

LNK

Link. When lit, VOIP “sees” the hub or network via
the Ethernet connection.

COL

Collision. Lit when data collisions occur.

When lit, indicates presence of T1 connection.

E1. Not supported.

PRI

PRI. On if T1 line is of ISDN-Primary-Rate type.

ONL

Online. This LED is on when frame synchroni-zation
has been established on the T1/E1 link.

IC LED is on when Internal Clocking is selected in
T1/E1 configuration.

Indicates Loss of Carrier.

Indicates Loss of Signal.

Test

For testing purposes only.

MultiVOIP User Guide

Overview

Introduction to EI MultiVOIPs
(MVP3010 & MVP30-60)
We proudly present MultiTech’s E1 Digital Multi-VOIP products. The
MVP3010 is a rack-mount model and the MVP30-60 is an add-on expansion
card that doubles the capacity of the MVP3010 without adding another chassis.
All of these voice-over-IP products have fax capabilities. All adhere to the
European standard of E1 trunk telephony using digital 30-channel timedivision multiplexing, which allows 30 phone conversations to occur on the E1
line simultaneously. All can also accommodate E1 lines of the ISDN Primary
Rate Interface type (ISDN-PRI).
Scale-ability. The MVP3010 is tailored to companies needing more than a
few voice-over-IP lines, but not needing carrier-class equipment. When
expansion is needed, the MVP3010 can be field-upgraded into a dual E1 unit
by installing the MVP30-60 kit, which is essentially a second MultiVOIP
motherboard that fits into an open expansion-card slot in the MVP3010. The
upgraded dual unit then accommodates two E1 lines.
E1 VOIP Traffic. The MVP3010 accepts its outbound traffic from an E1
trunk that’s connected to either a PBX or to a telco/carrier. The MVP3010
transforms the telephony signals into IP packets for transmission on LANs,
WANs, or the Internet. Inbound IP data traffic is converted to telephony data
and signaling.
When connected to PBX. When connected to a PBX, the MVP3010 creates a
network node served by 10/100-Base T connections. Local PBX phone
extensions gain toll-free access to all phone stations directly connected to the
VOIP network. Phone extensions at any VOIP location also gain local-rate
access to the entire local public-switched telephone network (PSTN) at every
other VOIP location in the system.
When connected to PSTN. When the E1 line(s) connected to the MVP3010
are connected directly to the PSTN, the unit becomes a Point-of-Presence
server dedicated to local calls off-net.

Overview

MultiVOIP User Guide

H. 323, SIP, & SPP. Being H.323 compatible, the MVP3010 can place calls
to telephone equipment at remote IP network locations that also contain H.323
compatible voice-over-IP gateways. It will interface with H.323 software and
H.323 gatekeeper units. H.323 specifications also bring to voip telephony
many special features common to conventional telephony. H.323 features of
this kind that have been implemented into the MultiVOIP include Call Hold,
Call Waiting, Call Identification, Call Forwarding (from the H.450 standard),
and Call Transfer (H.450.2 from H.323 Version 2). The fourth version of the
H.323 standard improves system resource usage (esp. logical port or socket
usage) by handling call signaling more compactly and allowing use of the lowoverhead UDP protocol instead of the error-correcting TCP protocol where
possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be used
under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by MultiTech. SPP is not compatible with the “Proprietary” protocol used in MultiTech’s earlier generation of voip gateways. SPP offers advantages in certain
situations, especially when firewalls are used and when dynamic IP address
assignment is needed. However, when SPP is used, certain features of SIP and
H.323 will not be available and SPP will not inter-operate with voip systems
using H.323 or SIP.
Data Compression & Quality of Service. The MultiVOIP3010 comes
equipped with a variety of data compression capabilities, including G.723,
G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.
VOIP Functions. The MultiVOIP MVP3010 gateway performs four basic
functions: (a) it converts a dialed number into an IP address, (b) it sends voice
over the data network, (c) it establishes a connection with another VOIP
gateway at a remote site, and (d) it receives voice over the data network. Voice
is handled as IP packets with a variety of compression options. Each E1
connection to the MultiVOIP provides 30 time-slot channels to connect to the
telco or to serve phone or fax stations connected to a PBX.
Ports. The MVP3010 also has a 10/100 Mbps Ethernet LAN interface, and a
Command port for configuration. An MVP3010 upgraded with the MVP30-60
kit will have two Ethernet LAN interfaces and two Command ports.
PSTN Failover Feature. The MultiVOIP can be programmed to divert calls
to the PSTN temporarily in case the IP network fails.

MultiVOIP User Guide

Overview

Gatekeeper. E1 voip systems can have gatekeeper functionality either by
adding, as an endpoint, either a Multi-Tech standalone gatekeeper (special
software residing in separate hardware) or an analog gateway with embedded
gatekeeper functionality (MVP210G, MVP410G, or MVP810G). Gatekeepers
are optional but useful within voip systems. The gatekeeper acts as the
‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard
gatekeepers functions (address translation, admission control, bandwidth
control, and zone management) and also support many valuable optional
functions (call control signaling, call authorization, bandwidth management,
and call management). The stand-alone gatekeeper is, however, slightly more
feature-rich than the embedded gatekeeper. For more details, see the
“Embedded Gatekeeper” chapter of this manual and the manual on
MultiTech’s stand-alone gatekeeper.
Management. Configuration and system management can be done locally
with the MultiVOIP configuration software. After an IP address has been
assigned locally, other configuration can be done remotely using the
MultiVOIP web browser GUI. Remote system management can be done with
the MultiVoipManager SNMP software or via the MultiVOIP web browser
GUI. All of these control software packages are included on the Product CD.

Overview

MultiVOIP User Guide

While the web GUI’s appearance differs slightly, its content and organization
are essentially the same as that of the Windows GUI (except for logging).

MultiVOIP User Guide

Overview

Logging of System Events. MultiTech has built SysLog Server functionality
into the software of the MultiVOIP units. SysLog is a de facto standard for
logging events in network communication systems.

Overview

MultiVOIP User Guide

E1 Front Panel LEDs
Because the MVP3010 and MVP30-60 both use a common main circuit card or
motherboard, the LED indicators are the same for both.

Figure 1-4. MultiVOIP MVP3010 Chassis
Active LEDs. The MVP3010 front panel has two sets of identical LEDs. In
the MVP3010 as shipped (that is, without an expansion card), the left-hand set
of LEDs is functional whereas the right-hand set is not.
When the MVP3010 has been upgraded with an MVP30-60 kit, the right-hand
set of LEDs will also become active.

MultiVOIP User Guide

Overview

E1 LED Descriptions
MVP3010 Front Panel LED Definitions
LED NAME

DESCRIPTION

Power

Indicates presence of power.

Boot

After power up, the Boot LED will be on for about 10
seconds while the MVP3010 is booting.
Receive. Lights when receiving data on Ethernet port.

RCV
XMT

Transmit. Lights when transmitting data on Ethernet
port.

LNK

Link. When lit, VOIP “sees” the hub or network via
the Ethernet connection.

COL

Collision. Lit when data collisions occur.

T1. Not supported.

E1. When lit, indicates presence of E1 connection.

PRI

PRI. On if E1 line is of ISDN-Primary-Rate type.

ONL

Online. This LED is on when frame synchronization
has been established on the T1/E1 link.

IC LED is on when Internal Clocking is selected in
T1/E1 configuration.

Indicates Loss of Carrier.

Indicates Loss of Signal.

Test

For testing purposes only. For testing purposes only.

Overview

MultiVOIP User Guide

Introduction to Analog MultiVOIPs
(MVP130, MVP-210/410/810 & MVP428)
VOIP: The Free Ride. We proudly present Multi-Tech's MVP130, MVP210/410/810 generation of MultiVOIP Voice-over-IP Gateways and models
MVP-210G/410G/810G equipped with embedded gatekeeper functionality .
All of these models allow voice/fax communication to be transmitted at no
additional expense over your existing IP network, which has ordinarily been
data only. To access this free voice and fax communication, you simply
connect the MultiVOIP to your telephone equipment and your existing Internet
connection. These analog MultiVOIPs inter-operate readily with T1 or E1
MultiVOIP units.
Capacity. MultiVOIP models MVP810 and MVP810G are eight-channel
units, models MVP410 and MVP410G are four-channel units, and models
MVP210 and MVP210G are two-channel units. The MVP130 is a singlechannel unit. All of these MultiVOIP units have a 10/100Mbps Ethernet
interface and a command port for configuration. The MVP428 is an expansion
circuit card for the four-channel MVP410 that turns it into an eight-channel
voip.
Mounting. Mechanically, the MVP410 and MVP810 MultiVOIPs are
designed for a one-high industry-standard EIA 19-inch rack enclosure. By
contrast, MVP130 and the MVP210 are tabletop units. The product must be
installed by qualified service personnel in a restricted-access area, in
accordance with Articles 110-16, 10-17, and 110-18 of the National Electrical
Code, ANSI/NFPA 70.
Phone System Transparency. These MultiVOIPs inter-operate with a
telephone switch or PBX, acting as a switching device that directs voice and
fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories
that determine to who calls may be made and the sequences that must be used
to complete calls through the MultiVOIP. The phonebooks allow the phone
user to interact with the VOIP system just as they would with an ordinary PBX
or telco switch. When the phonebooks are set, special dialing sequences are
minimized or eliminated altogether. Once the call destination is determined,
the phonebook settings determine whether the destination VOIP unit must strip
off or add dialing digits to make the call appear at its destination to be a local
call.
H. 323, SIP, & SPP. Being H.323 compatible, the analog MultiVOIP unit can
place calls to telephone equipment at remote IP network locations that also
contain H.323 compatible voice-over-IP gateways. It will interface with H.323
software and H.323 gatekeeper units. H.323 specifications also bring to voip
telephony many special features common to conventional telephony. H.323
features of this kind that have been implemented into the MultiVOIP include
Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450
26

MultiVOIP User Guide

Overview

standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth
version of the H.323 standard improves system resource usage (esp. logical
port or socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting TCP
protocol where possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be used
under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by MultiTech. SPP is not compatible with the “Proprietary” protocol used in MultiTech’s earlier generation of voip gateways. SPP offers advantages in certain
situations, especially when firewalls are used and when dynamic IP address
assignment is needed. However, when SPP is used, certain features of SIP and
H.323 will not be available and SPP will not inter-operate with voip systems
using H.323 or SIP.
Data Compression & Quality of Service. The analog MultiVOIP unit comes
equipped with a variety of data compression capabilities, including G.723,
G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.
PSTN Failover Feature. The MultiVOIP can be programmed to divert calls
to the PSTN temporarily in case the IP network fails.
Gatekeepers. For voip systems built with MultiTech’s analog gateway units,
users can have either an embedded gatekeeper (built into an MVP210G,
MVP410G, or MVP810G) or a stand-alone gatekeeper (gatekeeper software
residing in separate hardware). Gatekeepers are optional but useful within voip
systems. The gatekeeper acts as the ‘clearinghouse’ for all calls within its
zone. MultiTech’s embedded and stand-alone gatekeeper software packages
both perform all of the standard gatekeepers functions (address translation,
admission control, bandwidth control, and zone management) and also support
many valuable optional functions (call control signaling, call authorization,
bandwidth management, and call management). The stand-alone gatekeeper is,
however, slightly more feature-rich than the embedded gatekeeper. For more
details, see the “Embedded Gatekeeper” chapter of this manual and the manual
on MultiTech’s stand-alone gatekeeper.

Overview

MultiVOIP User Guide

Management. Configuration and system management can be done locally
with the MultiVOIP configuration software. After an IP address has been
assigned locally, other configuration can be done remotely using the
MultiVOIP web browser GUI. Remote system management can be done with
the MultiVoipManager SNMP software or via the MultiVOIP web browser
GUI. All of these control software packages are included on the Product CD.
While the web GUI’s appearance differs slightly, its content and organization
are essentially the same as that of the Windows GUI (except for logging).

MultiVOIP User Guide

Overview

Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of the web
browser GUI before using the MultiVOIP Windows GUI.
Logging of System Events. MultiTech has built SysLog Server functionality
into the software of the MultiVOIP units. SysLog is a de facto standard for
logging events in network communication systems.

Overview

MultiVOIP User Guide

X MT

Power

Boot

Ether net
R C V

X MT

C LO

Vo
i ce/Fax5
R V
C

S
X G

R
S G

X TM

R
S G

X TM

Voice/Fax1
LN K

X MT

R V
C

S
X G

Voice/ Fax6
C
R V

X S G

R G
S

X
MT

Voice/ Fax2
C
R V

X S G

R G
S

Voice/Fax7
R C V

X G
S

R
S G

X TM

Voice/Fax 3
MT
X

R C V

X G
S

R
S G

Voi ce/ Fax8
C V
R

X S G

R G
S

Voi ce/ Fax4
X TM

C V
R

X S G

R G
S

Figure 1-5: MVP-410/810 Chassis

Figure 1-6: MVP-210 Chassis

MultiVOIP User Guide

Overview

Figure 1-7. MultiVOIP MVP130Chassis

Analog MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic and
performance in each VOIP data channel.
Active LEDs. On both the MVP410 and MVP810, there are eight sets of
channel-operation LEDs. However, on the MVP410, only the lower four sets
of channel-operation LEDs are functional. On the MVP810, all eight sets are
functional.
Voice/Fax 5
XMT

Power

Ethernet

Boot
RCV

XMT

COL

RCV

XSG

Voice/Fax 6
RSG

XMT

Voice/Fax 1
LNK

XMT

RCV

XSG

RCV

XSG

Voice/Fax 7
RSG

XMT

Voice/Fax 2
RSG

XMT

RCV

XSG

RCV

XSG

Voice/Fax 8
RSG

XMT

RSG

XMT

RSG

XMT

RCV

XSG

RCV

Figure 1-8. MVP410/810 Front Panel

XSG

RSG

Voice/Fax 4

Voice/Fax 3

XSG

RSG

Overview

MultiVOIP User Guide

Similarly, the MVP210 has the general-operation indicator LEDs and two sets
of channel-operation LEDs, one for each channel.

Figure 1-9. MVP210 Front Panel

Finally, the MVP130 has the general-operation indicator LEDs and a set of
channel-operation LEDs for its single voip channel.

Figure 1-10. MVP130 Front Panel

MultiVOIP User Guide

Overview

Analog MultiVOIP LED Descriptions
MVP210/410/810 Front Panel LED Definitions
LED NAME

DESCRIPTION

General Operation LEDs (one set on each MultiVOIP model)
Power

Indicates presence of power.

Boot

After power up, the Boot LED will be on briefly while the
MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set.
RCV. Receive. Lights (blinks) when receiving data on
Ethernet port.

Ethernet

XMT. Transmit. Lights (blinks) when transmitting data on
Ethernet port. ..
LNK. Link. When lit, VOIP “sees” the hub or network via
the Ethernet connection. ..
COL. Collision. Lit when data collisions occur. ..

Channel-Operation LEDs (one set for each channel)
XMT

Transmit. This indicator blinks when voice packets are
being transmitted to the local area network.

RCV

Receive. This indicator blinks when voice packets are
being received from the local area network.

XSG

Transmit Signal. This indicator lights when the FXSconfigured channel is off-hook, the FXO-configured
channel is receiving a ring from the Telco, or the M lead is
active on the E&M configured channel. That is, it lights
when the MultiVOIP is receiving a ring from the PBX.

RSG

Receive Signal. This indicator lights when the FXSconfigured channel is ringing, the FXO-configured channel
has taken the line off-hook, or the E lead is active on the
E&M-configured channel.

Overview

MultiVOIP User Guide

MVP130 Front Panel LED Definitions
LED NAME

DESCRIPTION

General Operation LEDs
Power

Indicates presence of power.

Boot

After power up, the Boot LED will be on briefly while the
MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set.
SP. During normal operation, the SP LED lights to indicate
100Mbps is selected.
AC. During normal operation, the AC LED lights when
transmitting or receiving. It will flash at a rate of 50ms high
and 50ms low when active.
CL. During normal operation, the CL LED lights to indicate
a collision. It will flash at a rate of 50ms high and 50ms low
when active.
LK. During normal operation, the LK LED lights to
indicate a good link is detected.

Ethernet

Channel-Operation LEDs
TX

Transmit. This indicator blinks when voice packets are
being transmitted to the local area network.

Receive. This indicator blinks when voice packets are
being received from the local area network.

Transmit Signal. This indicator lights when the
FXS-configured channel is off-hook or the FXOconfigured channel is receiving a ring from the Telco
or PBX.
Receive Signal. This indicator lights when the FXSconfigured channel is ringing or the FXO-configured
channel has taken the line off-hook.

MultiVOIP User Guide

Overview

Introduction to ISDN-BRI MultiVOIPs
(MVP410ST & MVP810ST)
VOIP: The Free Ride. We proudly present Multi-Tech's MVP-410ST/810ST
generation of MultiVOIP Voice-over-IP Gateways. All of these models allow
voice/fax communication to be transmitted at no additional expense over your
existing IP network, which has ordinarily been data only. To access this free
voice and fax communication, you simply connect the MultiVOIP to your
telephone equipment and your existing Internet connection. These ISDN Basic
Rate Interface (ISDN-BRI) MultiVOIPs inter-operate readily with T1 or E1
MultiVOIP units (T1 and E1 MultiVOIP units can operate in ISDN Primary
Rate Mode, ISDN-PRI, as well).
Capacity. MultiVOIP model MVP810ST accommodates four ISDN-BRI lines
(eight B-channels) and model MVP410ST accommodates two ISDN-BRI
channels (four B-channels). Both of these MultiVOIP units have a 10/100Mbps
Ethernet interface and a command port for configuration.
Mounting. Mechanically, the MVP410ST and MVP810ST MultiVOIPs are
designed for a one-high industry-standard EIA 19-inch rack enclosure. The
product must be installed by qualified service personnel in a restricted-access
area, in accordance with Articles 110-16, 10-17, and 110-18 of the National
Electrical Code, ANSI/NFPA 70.
Phone System Transparency. These MultiVOIPs inter-operate with a
telephone switch or PBX, acting as a switching device that directs voice and
fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories
that determine to who calls may be made and the sequences that must be used
to complete calls through the MultiVOIP. The phonebooks allow the phone
user to interact with the VOIP system just as they would with an ordinary PBX
or telco switch. When the phonebooks are set, special dialing sequences are
minimized or eliminated altogether. Once the call destination is determined,
the phonebook settings determine whether the destination VOIP unit must strip
off or add dialing digits to make the call appear at its destination to be a local
call.

Overview

MultiVOIP User Guide

H. 323, SIP, & SPP. Being H.323 compatible, the BRI MultiVOIP unit can
place calls to telephone equipment at remote IP network locations that also
contain H.323 compatible voice-over-IP gateways. It will interface with H.323
software and H.323 gatekeeper units. H.323 specifications also bring to voip
telephony many special features common to conventional telephony. H.323
features of this kind that have been implemented into the MultiVOIP include
Call Hold, Call Waiting, Call Identification, Call Forwarding (from the H.450
standard), and Call Transfer (H.450.2 from H.323 Version 2). The fourth
version of the H.323 standard improves system resource usage (esp. logical
port or socket usage) by handling call signaling more compactly and allowing
use of the low-overhead UDP protocol instead of the error-correcting TCP
protocol where possible.
The MultiVOIP is also SIP-compatible. (“SIP” means Session Initiation
Protocol.) However, H.450 Supplementary Services features can be used
under H.323 only and not under SIP.
SPP (Single-Port Protocol) is a non-standard protocol developed by MultiTech. SPP is not compatible with the “Proprietary” protocol used in MultiTech’s earlier generation of voip gateways. SPP offers advantages in certain
situations, especially when firewalls are used and when dynamic IP address
assignment is needed. However, when SPP is used, certain features of SIP and
H.323 will not be available and SPP will not inter-operate with voip systems
using H.323 or SIP.
Data Compression & Quality of Service. The BRI MultiVOIP unit comes
equipped with a variety of data compression capabilities, including G.723,
G.729, and G.711 and features DiffServ quality-of-service (QoS) capabilities.
PSTN Failover Feature. The MultiVOIP can be programmed to divert calls
to the PSTN temporarily in case the IP network fails.
Gatekeeper. At this writing, ISDN-BRI MultiVOIP systems can have
gatekeeper functionality only by adding, as an endpoint, a standalone
gatekeeper (special software residing in separate hardware). Gatekeepers are
optional but useful within voip systems. The gatekeeper acts as the
‘clearinghouse’ for all calls within its zone. MultiTech’s embedded and standalone gatekeeper software packages both perform all of the standard
gatekeepers functions (address translation, admission control, bandwidth
control, and zone management) and also support many valuable optional
functions (call control signaling, call authorization, bandwidth management,
and call management). The stand-alone gatekeeper is, however, slightly more
feature-rich than the embedded gatekeeper. For more details, see the
“Embedded Gatekeeper” chapter of this manual and the manual on
MultiTech’s stand-alone gatekeeper.

MultiVOIP User Guide

Overview

Management. Configuration and system management can be done locally
with the MultiVOIP configuration software. After an IP address has been
assigned locally, other configuration can be done remotely using the
MultiVOIP web browser GUI. Remote system management can be done with
the MultiVOIP web browser GUI. Neither of these is available yet. The web
GUI will be in release 5.04, however. All of these control software packages
are included on the Product CD.
While the web GUI’s appearance differs slightly, its content and organization
are essentially the same as that of the Windows GUI (except for logging).

Overview

MultiVOIP User Guide

Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of the web
browser GUI before using the MultiVOIP Windows GUI.
Logging of System Events. MultiTech has built SysLog Server functionality
into the software of the MultiVOIP units. SysLog is a de facto standard for
logging events in network communication systems.

MultiVOIP User Guide

Overview

Supplementary Telephony Services. This is available in 5.04 but not 5.02c.
The H.450 standard (an addition to H.323) brings to voip telephony more of
the premium features found in PSTN and PBX telephony. MultiVOIP units
offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call
Name Identification (not the same as Caller ID), and Call Forwarding. (The
first four features are found in the “Supplementary Services” window; the fifth,
Call Forwarding, appears in the Add/Edit Inbound phonebook screen.) Note
that the first three features are closely related. All of these H.450 features are
supported for H.323 operation only; they are not supported for SIP or SPP.

Power

Ethernet

Boot
RCV

XMT

COL

ISDN 1
LNK

Ch 1

XMT

RCV

Ch 2
XMT

RCV

ISDN 2

Ch 3

XMT

RCV

Ch 4
XMT

RCV

ISDN 3

Ch 5

XMT

RCV

Ch 6
XMT

ISDN 4 Ch 7

RCV

XMT

RCV

Ch 8
XMT

RCV

Figure 1-11: MVP-410ST/810ST Chassis

ISDN BRI MultiVOIP Front Panel LEDs
LED Types. The MultiVOIPs have two types of LEDs on their front panels:
(1) general operation LED indicators (for power, booting, and
ethernet functions), and
(2) channel operation LED indicators that describe the data traffic and
performance in each VOIP data channel.
Active LEDs. On the MVP810ST, there are four sets of ISDN-operation
LEDs. On the MVP410ST, there are two sets of ISDN-operation LEDs. Each
set contains one “D” LED and two sets of channel operation LEDs (XMT and
RCV).

Figure 1-12. MVP-410ST/810ST Front Panel

Overview

MultiVOIP User Guide

ISDN-BRI MultiVOIP LED Descriptions
MVP-410ST/810ST Front Panel LED Definitions
LED NAME

DESCRIPTION

General Operation LEDs (one set on each MultiVOIP model)
Power

Indicates presence of power.

Boot

Ethernet

D-Channel Operation LEDs (one for each ISDN line)
D

ISDN D-channel & physical layer indicator. One “D” LED
for each ISDN-BRI connection. The “D” LED is off when
the BRI physical layer is de-activated.* It flashes when a
connection is being established on the physical layer. It is
on when the physical layer has been activated. It flickers to
indicate D-channel traffic.
*If the voip is running in terminal mode and its BRI line is
unplugged, the D LED goes off. However, if the voip is
running in network mode and its BRI line is unplugged, its
LED will flash at regular interval.

B-Channel Operation LEDs (one for each B-channel)
XMT

Transmit. This indicator blinks when voice packets are
being transmitted onto the B-channel.

RCV

Receive. This indicator blinks when voice packets are
being received on the B-channel.

MultiVOIP User Guide

Overview

Computer Requirements
The computer on which the MultiVOIP’s configuration program is installed
must meet these requirements:
•

must be IBM-compatible PC with MS Windows operating
system;

•

must have an available COM port for connection to the
MultiVOIP.

However, this PC does not need to be connected to the MultiVOIP
permanently. It only needs to be connected when local configuration and
monitoring are done. Nearly all configuration and monitoring functions can be
done remotely via the IP network.

Overview

MultiVOIP User Guide

Specifications
Specs for Digital T1 MultiVOIP Units
Digital T1 MultiVOIP Specifications
Parameter
……/Model
Operating
Voltage/Current

MVP-2400

MVP-2410
MVP-2410g

External
transformer:

100-240 VAC
1.2 - 0.6 A

MVP-2410
w/ MVP24-48
Expansion
Card
100-240 VAC
1.2 - 0.6 A

50/60 Hz

13 watts

17 watts

27 watts

6.2” W x
9” D x
1.4” H

1.75”H x
17.4”W x
8.75”D

15.8cm W x
22.9cm D x
3.6cm H
1.8lbs
(.82kg)
2.2lbs (.98kg)
with transformer

4.5cm H x
44.2 cm W x
22.2 cm D
7.1 lbs.
(3.2 kg)

4.5cm H x
44.2 cm W x
22.2 cm D
7.5 lbs.
(3.4 kg)

1.6A@5v
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions

Weight

MultiVOIP User Guide

Overview

Specs for Digital E1 MultiVOIP Units

Digital E1 MultiVOIP Specifications
Parameter
……/Model

MVP-3010

Operating
Voltage/Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions

100-240 VAC
1.2 - 0.6 A
50/60 Hz

MVP-3010
w/ MVP30-60
Expansion
Card
100-240 VAC
1.2 - 0.6 A
50/60 Hz

17 watts

27 watts

1.75”H x
17.4”W x
8.75”D

4.5cm H x
44.2 cm W x
22.2 cm D
7.1 lbs.
(3.2 kg)

4.5cm H x
44.2 cm W x
22.2 cm D
7.5 lbs.
(3.4 kg)

Weight

Overview

MultiVOIP User Guide

Specs for Analog/BRI MultiVOIP Units
Parameter
/Model
Operating
Voltage/
Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions

Weight
Parameter
……/Model
Operating
Voltage/
Current
Mains
Frequencies
Power
Consumption
Mechanical
Dimensions

Weight

MVP210
MVP210G
External
transformer:
3A @5V
50/60 Hz

100-240 VAC
1.2 - 0.6 A

MVP810or
MVP410 + 428
MVP810G
100-240 VAC
1.2 - 0.6 A

50/60 Hz

19 watts

29 watts

46 watts

6.2” W x
9” D x
1.4” H

1.75” H x
17.4” W x
8.5” D

15.8cm W x
22.9cm D x
3.6cm H
1.8lbs (.82kg)
2.6lbs (1.17kg)
with transformer

4.5cm H x
44.2 cm W x
21.6 cm D
7.1 lbs.
(3.2 kg)

4.5cm H x
44.2 cm W x
21.6 cm D
7.7 lbs.
(3.5 kg)

MVP410ST

MVP410
MVP410G

100-240VAC
1.2-0.6 A

MVP410
MVP410G
MVP410ST
100-240VAC
1.2-0.6 A

100-240VAC
1.0 A

50/60 Hz

12 watts

18 watts

Same as MVP410

Same as MVP810

9.7 watts (with
phone off hook)
4.3" W x 5.6" D
1.0" H

6.61 lbs.
(3.00 kg)

6.75 lbs.
(3.06 kg)

MVP130

10.8 cm W X
14.2 cm D X
2.95 cm H
8 oz.
(23 g)

MultiVOIP User Guide

Overview

Installation at a Glance
The basic steps of installing your MultiVOIP network involve unpacking the
units, connecting the cables, and configuring the units using management
software (MultiVOIP Configuration software) and confirming connectivity
with another voip site. This process results in a fully functional Voice-Over-IP
network.

Related Documentation
The MultiVOIP User Guide (the document you are now reading) comes in
electronic form and is included on your system CD. It presents in-depth
information on the features and functionality of Multi-Tech’s MultiVOIP
Product Family.
The CD media is produced using Adobe AcrobatTM for viewing and printing
the user guide. To view or print your copy of a user guide, load Acrobat
ReaderTM on your system. The Acrobat Reader is included on the MultiVOIP
CD and is also a free download from Adobe’s Web Site:
www.adobe.com/prodindex/acrobat/readstep.html
This MultiVOIP User Guide is also available on Multi-Tech’s Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires that you have
the Acrobat Reader loaded on your system. To select the MultiVOIP User Guide from
the Multi-Tech Systems home page, click Documents and then click MultiVOIP Family in
the product list drop-down window. All documents for this MultiVOIP Product Family will be
displayed. You can then choose User Guide (MultiVOIP Product Family) to view or download
the .pdf file.
Entries (organized by model number) in the “knowledge base” and
‘troubleshooting resolutions’ sections of the MultiTech web site (found under
“Support”) constitute another source of help for problems encountered in the
field.

Chapter 2: Quick Start Instructions

MultiVOIP User Guide

Quick Start Instructions

Introduction
This chapter gets the MultiVOIP up and running quickly. The details we’ve
skipped to make this brief can be found elsewhere in the manual (see Table of
Contents and Index).

MultiVOIP Startup Tasks
Task

Summary

● Collecting Phone/IP
Details (vital!)

The MultiVOIP must be configured to
interface with your particular phone system
and IP network. To do so, certain details
must be known about those phone and IP
systems.

● Placement

Decide where you’ll mount the voip.

● Command/Control
Computer Setup:

Some modest minimum specifications must
be met. A COM port must be set up.

● Hookup

Connect power, phone, and data cables per
diagram.

● Software Installation

This is the configuration program.
It’s a standard Windows software
installation.

● Phone/IP Starter
Configuration

You will enter phone numbers and IP
addresses. You’ll use default parameter
values where possible to get the system
running quickly.

● Phonebook Starter
Configuration

The phonebook is where you specify how
calls will be routed. To get the system
running quickly, you’ll make phonebooks
for just two voip sites.

● Connectivity Test

You’ll find out if your voip system can
carry phone calls between two sites. That
means you’re up and running!

● Troubleshooting

Detect and remedy any problems that might
have prevented connectivity.

Specs & Settings

Quick Start Instructions

MultiVOIP User Guide

Phone/IP Details *Absolutely Needed*
Before Starting the Installation

Gather IP Information
➼ Ask your computer network
administrator.

Info needed to operate:
all MultiVOIP models.

IP Network Parameters:
Record for each VOIP Site
in System

• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info
(not implemented; for future use)

Gather Telephone Information (T1)
➼ T1 Phone Parameters

Info needed to operate:
MVP2400
MVP2410

Ask phone company or
PBX maintainer.

T1 Telephony Parameters:
Record for this VOIP Site

• Which frame format is used? ESF___ or D4___
• Which CAS or PRI protocol is used? ______________
• Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
• Which line coding is used? AMI___ or B8ZS___
• Pulse shape level?: (most commonly 0 to 40 meters)

MultiVOIP User Guide

Quick Start Instructions

Phone/IP Details *Absolutely Needed* (cont’d)
Gather Telephone Information (E1)
➼ E1 Phone Parameters
Ask phone company or
PBX maintainer.

Info needed to operate:
MVP3010

E1 Telephony Parameters:
Record for this VOIP Site

• Which frame format is used? Double Frame_____
MultiFrame w/ CRC4_____
MultiFrame w/ CRC4 modified_____
• Which CAS or PRI protocol is used? ______________
• Clocking: Does the PBX or telco switch use
internal or external clocking? _________________
Note that the setting used in the voip unit will be the
opposite of the setting used by the telco/PBX.
• Which line coding is used? AMI___ or HDB3___
• Pulse shape level?: (most commonly 0 to 40 meters)

Gather Telephone Information (Analog)
➼ Analog Phone Parameters
Ask phone company or
telecom manager.

Needed for:
MVP810
MVP410
MVP210
MVP130

Analog Telephony Interface Parameters:
Record for this VOIP Site

• Which interface type (or “signaling”) is used?
E&M_____ FXS/FXO_____
• If FXS, determine whether the line will be used for a
phone, fax, or KTS (key telephone system)
• If FXO, determine if line will be an analog PBX
extension or an analog line from a telco central office
• If E&M, determine these aspects of the E&M trunk
line from the PBX:
• What is its Type (1, 2, 3, 4, or 5)?
• Is it 2-wire or 4-wire?
• Is it Dial-Tone or Wink?

Quick Start Instructions

MultiVOIP User Guide

Gather Telephone Information (ISDN BRI)
➼ ISDN-BRI Phone Parameters
Ask phone company or
telecom manager.

Needed for:
MVP810ST
MVP410ST

ISDN-BRI Telephony Interface Parameters:
Record them for this VOIP Site

• In which country is this voip installed?
• Which operator (switch type) is used?
• What type of line coding use required,
A-law or u-law?
• Determine which BRI ports will be network side and
which BRI ports will be terminal side.
• If you are connecting the MultiVOIP to network
equipment with a “U” interface, an NT1 device must
be connected between them.

MultiVOIP User Guide

Quick Start Instructions

Phone/IP Details Often Needed/Wanted
Obtain Email Address for VOIP (for email call log reporting)
required if log reports of
VOIP call traffic
are to be sent by email

Optional

SMTP Parameters
Preparation Task:
Ask Mail Server
administrator to set up
email account (with
password) for the
MultiVOIP unit itself. Be
sure to give a unique
identifier to each
individual MultiVOIP unit.

T o : I .T . D e p a r t m
r e : e m

e n t

a il a c c o u n t f o r V O IP

voip-unit2@biggytech.com

Get the IP address of the
mail server computer, as
well.

Identify Remote VOIP Site to Call
When you’re done installing the MultiVOIP, you’ll want to confirm that it is
configured and operating properly. To do so, it’s good to have another voip
that you can call for testing purposes. You’ll want to confirm end-to-end
connectivity. You’ll need IP and telephone information about that remote site.
If this is the very first voip in the system, you’ll want to coordinate the
installation of this MultiVOIP with an installation of another unit at a remote
site.

Identify VOIP Protocol to be Used
Will you use H.323, SIP, or SPP? Each has advantages and disadvantages.
Although it is possible to mix protocols in a single VOIP system, it is highly
desirable to use the same VOIP protocol for all VOIP units in the system. SPP
is a non-standard protocol developed by Multi-Tech. SPP is not compatible
with the “Proprietary” protocol used in Multi-Tech’s earlier generation of voip
gateways.

Quick Start Instructions

MultiVOIP User Guide

Placement
Mount your MultiVOIP in a safe and convenient location where cables for
your network and phone system are accessible. Rack-mounting instructions
are in Chapter 3: Mechanical Installation & Cabling.

The Command/Control Computer (Specs & Settings)
The computer used for command and control of the MultiVOIP
(a) must be an IBM-compatible PC,
(b) must use a Microsoft operating system,
(c) must be connected to your local network (Ethernet) system, and
(d) must have an available serial COM port.
The configuration tasks and control tasks the PC will have to do with the
MultiVOIP are not especially demanding. Still, we recommend using a
reasonably new computer. The computer that you use to configure your
MultiVOIP need not be dedicated to the MultiVOIP after installation is
complete.
COM port on controller PC. You’ll need an available COM port on the
controller PC. You’ll need to know which COM port is available for use with
the MultiVOIP (COM1, COM2, etc.).

MultiVOIP User Guide

Quick Start Instructions

Quick Hookups
Hookup for MVP2410 & MVP3010
T1/E1 MultiVOIP Hookup
(MVP-2410/3010)
Cabling to your IP network.
RJ-45 connector.
T1/E1/PRI cabling to your PBX,
and/or to the PSTN.
RJ-45 connector.

Digital Voice

Trunk

Grounding
Screw

Cabling to computer running
MultiVOIP software.
RJ-45 to serial connector (DB9).

Ethernet Command
l
10 /100

On/Off Switch

RS-232

Power Cable
Receptacle

Quick Start Instructions

MultiVOIP User Guide

Hookup for MVP-410/410G & MVP-810/810G

Analog MultiVOIP Hookup
MVP-410/810 (G)
MVP810 has 8 connector pairs.
MVP410 has 4 connector pairs.
Only 1 connector of any pair is
used at a time.

E&M FXS/FXO E&M FXS/FXO

E&M FXS/FXO

Cabling to computer running
MultiVOIP software.
Connector at MultiVOIP: DB-25.
Connector at computer: DB-9.

E&M FXS/FXO

Command

Grounding
Screw:
Connect to
Earth Ground

Ethernet

E&M FXS/FXO

On/Off
Switch

Cabling to phone equipment.
E&M (RJ-45 connector):
connects to E&M trunk line
from PBX or telco office.
FXS (RJ-11 connector):
connects to phone, fax,
or key phone system.

Power Cable
Receptacle

Cabling to your IP network.
RJ-45 connector.

FXO (RJ-11 connector):
connects to analog phone line
or analog PBX extension.

MultiVOIP User Guide

Quick Start Instructions

Hookup for MVP410ST & MVP810ST

ISDN MultiVOIP Hookup
MVP-410ST/810ST
Cabling to computer running
MultiVOIP software.
MVP810ST has 4 ISDN connectors. Connector at MultiVOIP: DB-25.
MVP410ST has 2 ISDN connectors. Connector at computer: DB-9.

ISDN1

ISDN2

ISDN3

ISDN4

Cabling to phone equipment.
ISDNn (RJ-45 connector):
connects to ISDN BRI line
from PBX or telco office.
Or connects to ISDN phone
or terminal adapter.
NT1 Device required between
voip interface (ports ISDN1 - ISDN4)
and network equipment with
“U” interface. Not needed for
connection to network equipment
with “S/T” interface.

Command

Power Cable
Receptacle

Grounding
Screw:
Connect to
Earth Ground

Ethernet

On/Off
Switch
Cabling to your IP network.
RJ-45 connector.

Quick Start Instructions

MultiVOIP User Guide

Hookup for MVP2400

DIGITAL VOICE

ETHERNET COMMAND
1

TRUNK

10/100

POWER

RS232

Power Connection

PBX
PSTN

Telephony Connection

Command Port Connection

Network Connection
Hub

Hookup for MVP210x
CH1

CH2

E&M FXS/FXO E&M

FXS/FXO

ETHERNET

RS232

10/100 COMMAND POWER
10BASET

COMMAND PORT

POWER

Voice/Fax Channel 1 - 2
Connections

E&M

FXO/FXS

GND

Power Connection

FXS
E&M
FXO

Command Port Connection

PSTN

Ethernet Connection

MultiVOIP User Guide

Quick Start Instructions

Hookup for MVP130

Power

Ethernet Command

FXS/FXO

Power Connection

Command Port Connection
Hub
Network Connection

FXS

FXO

PBX

Telephony Connection

PSTN

Quick Start Instructions

MultiVOIP User Guide

Load MultiVOIP Control Software onto PC
For more details, see Chapter 4: Software Installation.
1. MultiVOIP must be properly cabled. Power must be turned on.
2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start.
If Autorun fails, go to
My Computer | CD ROM drive | Open. Click Autorun icon.
3. At first dialog box, click Install Software.
4. At ‘welcome’ screen, click Next.
5. Follow on-screen instructions. Accept default program folder location and
click Next.
6. Accept default icon folder location. Click Next. Files will be copied.
7. Select available COM port on command/control computer.
8. At completion screen, click Finish.
9. At the prompt “Do you want to run MultiVOIP Configuration?,” click No.
Software installation is complete.

MultiVOIP User Guide

Quick Start Instructions

Phone/IP Starter Configuration
Full details here:
MVP2400
MVP2410x
MVP3010
MVP130
MVP210x
MVP410x
MVP810x

Chapter 5: Technical Configuration for
Digital T1/E1 MultiVOIPs
in User Guide.
Chapter 6: Technical Configuration for
Analog/BRI MultiVOIPs
in User Guide

1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration.
2. Go to Configuration | IP. Enter the IP parameters for your voip site.
3. Do you want to configure and operate the MultiVOIP unit using the web
browser GUI? (It has the same functionality as the local Windows GUI, but
offers remote access.)
If NO, skip to step 5.
If YES, continue with step 4.
4. Enable Web Browser GUI (Optional). To do configuration and operation
procedures using the web browser GUI, you must first enable it. To do so,
follow these steps. (The browser used must be Internet Explorer 6.0 or
above; or Netscape 6.0 or above.)
A. Be sure an IP address has been
assigned to the MultiVOIP unit
(this must be done in the
MultiVOIP Windows GUI).

E. Open web browser.

B. Save Setup in Windows GUI.

F. Browse to IP address of
MultiVOIP unit.
G. If username and password have
been established, enter them
when prompted by voip.
H. Use web browser GUI to
configure or operate voip.

C. Close the MultiVOIP Windows
GUI.
D. Install Java program from
MultiVOIP product CD.

(Note: The PC being used must be
connected to and have an IP
address on the same IP network
that the voip is on.)

(Must be Java Runtime Environment
1.4.0_01 or above.)
NOTE: Required on first use of
Web Browser GUI only.

Need more
info?

See “Web Browser Interface” in Operation &
Maintenance chapter of User Guide (on CD).

Quick Start Instructions

MultiVOIP User Guide

Once you’ve begun using the web browser GUI, you can go back to the
MultiVOIP Windows GUI at any time. However, you must log out of the
web browser GUI before using the MultiVOIP Windows GUI.
5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the
right-hand side of the dialog box, click Default. If you know any specific
parameter values that will apply to your system, enter them. Click Copy
Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters
screen, click OK to exit from the dialog box.
6. Enter telephone system information.

Analog MultiVOIPs
MVP130,
MVP-210/410/810
MVP-210G/410G/810G
Go to
Configuration | Interface.
Enter parameters obtained
from phone company or PBX
administrator.

Digital MultiVOIPs
MVP-2400/2410x/3010

Go to
Configuration | T1/E1/ISDN.

Enter parameters obtained
from phone company or PBX
administrator.

ISDN-BRI MultiVOIPs
MVP-410ST/810ST
Go to Configuration | ISDN BRI.
Enter parameters obtained from phone company or
PBX administrator.
If the voip is connected to BRI extensions of a PBX or
a phone company, then select "Terminal"
in the ISDN BRI Parameters screen.
If the voip is connected to ISDN terminal adapters
and/or ISDN phones, then select "Network"
in the ISDN BRI Parameters screen.

7. Go to Configuration | Regional Parameters. Select the Country/Region
that fits your situation. Click Default and confirm. Click OK to exit from
the dialog box.
8. Do you want the phone-call logs produced by the MultiVOIP to be sent out
by email (to your Voip Administrator or someone else)?
If NO, skip to step 10.
If YES, continue with step 9.

MultiVOIP User Guide

Quick Start Instructions

9. Go to Configuration | SMTP.
SMTP lets you send phone-call log records to the Voip Administrator by
email. Select Enable SMTP.
You should have already obtained an email address for the MultiVOIP itself
(this serves as the origination email account for email logs that the
MultiVOIP can email out automatically).
Enter this email address in the “Login Name” field.
Type the password for this email account.
Enter the IP address of the email server where the MultiVOIP’s email
account is located in the “Mail Server IP Address” field.
Typically the email log reports are sent to the Voip Administrator but they
can be sent to any email address. Decide where you want the email logs sent
and enter that email address in the “Recipient Address” field.
Whenever email log messages are sent out, they must have a standard
Subject line. Something like “Phone Logs for Voip N” is useful. If you
have more than one MultiVoip unit in the building, you’ll need a unique
identifier for each one (select a useful name or number for “N”). In this
“Subject” field, enter a useful subject title for the log messages.
In the “Reply-To Address” field, enter the email address of your Voip
Administrator.
10. Go to Configuration | Logs.
Select “Enable Console Messages.” (Not applicable if using Web GUI.)
To allow log reports by email (if desired), click SMTP. Click OK.
To do logging with a SysLog client program, click on “SysLog Server –
Enable” in the Logs screen. To implement this function, you must install a
SysLog client program. For more info, see the “SysLog Server Functions”
section of the Operation & Maintenance chapter of the User Guide.

Quick Start Instructions

MultiVOIP User Guide

Phone/IP Starter Configuration (continued)
11. Enable premium (H.450) telephony features. (Not supported in BRI 502c
software.)
Go to Supplementary Services. Select any features to be used.
For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that
the phone user will press to invoke the feature. For Call Name
Identification, specify the allowed name types to be used and a caller-id
descriptor.
If Call Forwarding is to be used, enable this feature in the
Add/Edit Inbound Phone Book screen.
After making changes, click on OK in the current configuration screen
before moving on to the next configuration screen.
12. (For analog gatekeeper-equipped models only. These have
model numbers with a “G” suffix.
For MVP2410G, skip to step 13 and see User Guide
for embedded gatekeeper info.
For units without embedded gatekeeper, skip to step 13.)
For quick-start purposes, we will arrange for the gatekeeper-equipped voip
unit to register itself as a client of its own gatekeeper capability. Then we will
set up a gatekeeper-controlled call from one channel to another of that selfsame gatekeeper-equipped voip unit to demonstrate that the gatekeeper
functionality is active. Thereafter, you can register additional voip units (and
other endpoints) with the gatekeeper-equipped voip per instructions in the
User Guide.

MultiVOIP User Guide

Quick Start Instructions

12A. For the "G" voip unit, set the gatekeeper IP address to be the same as
the IP address used for its gateway function. To do so, go to the PhoneBook
Configuration screen. Click on "Register with Gatekeeper."
In the "Gatekeeper IP Address" field, enter the same IP address as entered in
Step 2 (of this procedure). In the “Gatekeeper Name” field, enter the default
name for gatekeeper-equipped units,
which is MVP_IGK. Click OK.

Quick Start Instructions

MultiVOIP User Guide

12B. In the "Destination Pattern" field of the Add/Edit Outbound
Phonebook screen, enter 65. Click on "Use Gatekeeper." In the "Gateway
Prefix" field, enter 65. Click OK.

12C. In the "Remove Prefix" field of the Add/Edit Inbound Phonebook
screen, enter 65. Click OK.

MultiVOIP User Guide

Quick Start Instructions

12D. To enable a call between two analog phones on the same voip, we will
set up two channels for FXS Loop Start telephony. To do so, go to the
Interface screen. Click on "FXS Loop Start" for Channel 1.

Click on "Copy Channel" and select Channel 2. Click Copy.

Click OK to acknowledge the copy. Click OK again when the main
Interface screen returns.
13. Go to Save Setup | Save and Reboot. Click OK. This will save the
parameter values that you have just entered.
The MultiVOIP’s “BOOT” LED will light up while the configuration file is
being saved and loaded into the MultiVOIP. Don’t do anything to the
MultiVOIP until the “BOOT “LED is off (a loss of power at this point could
cause the MultiVOIP unit to lose the configuration settings you have made).
14. (For analog gatekeeper-equipped models only. These have model
numbers with a “G” suffix. For non-gatekeeper units and for
MVP2410G, skip this step.) Connect two standard analog telephone sets to

the Channel 1 and Channel 2 FXS/FXO ports on the back of the "G" voip
unit.
At either phone, dial 65. The completion of the call to the other phone
confirms that the embedded gatekeeper of the “G” voip unit is mediating
calls.
For more information, see the “Embedded Gatekeeper” chapter of the User
Guide.
END OF PROCEDURE.

Quick Start Instructions

MultiVOIP User Guide

Phonebook Starter Configuration (with remote voip)
If the topic of voip phone books is new to you, it may be helpful to read the
PhoneBook Tips section (page 31) before starting this procedure.
To do this part of the quick setup, you need to know of another voip that you
can call to conduct a test. It should be at a remote location, typically
somewhere outside of your building. You must know the phone number and
IP address for that site. We are assuming here that the MultiVOIP will operate
in conjunction with a PBX.
You must configure both the Outbound Phonebook and the Inbound
Phonebook. A starter configuration only means that two voip locations will be
set up to begin the system and establish voip communication.

Outbound Phonebook
1. Open the MultiVOIP program
(Start | MultiVOIP xxx | Configuration
2. Go to Phone Book | PhoneBook Modify | Outbound Phonebook
| Add Entry.
3. On a sheet of paper, write down the calling code of the remote voip (area
code, country code, city code, etc.) that you’ll be calling.
Follow the example that best fits your situation.
North America,
Long-Distance Example
Technician in Seattle (area
206) must set up one voip
there, another in Chicago
(area 312, downtown).
Answer:

Write down 312.

Euro, National Call
Example
Technician in central London
(area 0207) to set up voip
there, another in Birmingham
(area 0121).
Answer:

write down 0121.

Euro, International Call Example
Technician in Rotterdam (country 31; city 010) to set
up one voip there, another in Bordeaux (country 33;
area 05).
Answer:

write down 3305.

MultiVOIP User Guide

Quick Start Instructions

4. Suppose you want to call a phone number outside of your building using a
phone station that is an extension from your PBX system (if present). What
digits must you dial? Often a “9” or “8” must be dialed to “get an outside
line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11”
or “0” must be dialed as a prefix for calls outside of the calling code area
(long-distance calls, national calls, or international calls).
On a sheet of paper, write down the digits that you must dial before you can
dial a remote area code.
North America,
Long-Distance Example
Seattle-Chicago system.

Euro, National Call
Example
London/Birming. system.

Seattle voip works with PBX
that uses “8” for all voip
calls. “1” must immediately
precede area code of dialed
number.

London voip works with
PBX that uses “9” for all outof-building calls whether by
voip or by PSTN. “0” must
immediately precede area
code of dialed number.

Answer:

write down 81.

Answer:

write down 90.

Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam voip works with PBX where “9” is used for
all out-of-building calls. “0” must precede all
international calls.
Answer:

write down 90.

Quick Start Instructions

MultiVOIP User Guide

5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook
screen, enter the digits from step 4 followed by the digits from step 3.
North America,
Long-Distance Example
Seattle-Chicago system.
Answer: enter 81312 as
Destination Pat-tern
in Outbound Phone
book of Seattle voip.

Euro, National Call
Example
London/Birming. system.
Leading zero of Birmingham
area code is dropped when
combined with nationaldialing access code. (Such
practices vary by country.)
Answer: enter 90121 as
Destination Pat-tern
in Outbound
Phonebook of
London voip.
Not 900121.

Euro, International Call Example
Rotterdam/Bordeaux system.
enter 903305 as Destination Pattern in
Outbound Phonebook of Rotterdam voip.
Answer:

MultiVOIP User Guide

Quick Start Instructions

6. Tally up the number of digits that must be dialed to reach the remote voip
site (including prefix digits of all types). Enter this number in the “Total
Digits” field.
North America,
Long-Distance Example

Euro, National Call
Example

Seattle-Chicago system.

London/Birming. system.

To complete Seattle-to-Chicago
call, 81312 must be followed by
the 7-digit local phone number
in Chicago.

To complete London-toBirmingham call, 90121 must
be followed by the 7-digit local
phone number in Birmingham.

Answer: enter 12 as number of

Total Digits in
Outbound Phone
book of Seattle voip.

Total Digits in
Outbound Phone
book of London voip.

Euro, International Call Example
Rotterdam/Bordeaux system.
To complete Rotterdam-to-Bordeaux call, 903305 must be
followed by 8-digit local phone number in Bordeaux.
Answer: enter 14 as number of Total Digits in Outbound

Phonebook of Rotterdam voip.

7. In the “Remove Prefix” field, enter the initial PBX access digit
(“8” or “9”).
North America,
Long-Distance Example

Euro, National Call
Example

Seattle-Chicago system.

London/Birming. system.

Answer: enter 8 in “Remove

Answer: enter 9 in “Remove

Prefix” field of
Seattle Outbound
Phonebook.

Prefix” field of
London Outbound
Phonebook.

Euro, International Call Example
Rotterdam/Bordeaux system.
Answer: enter 9 in “Remove Prefix” field of Outbound

Phonebook for Rotterdam voip.
Some PBXs will not ‘hand off’ the “8” or “9” to the voip. But for those PBX units
that do, it’s important to enter the “8” or “9” in the “Remove Prefix” field in the
Outbound Phonebook. This precludes the problem of having to make two inbound

Quick Start Instructions

MultiVOIP User Guide

phonebook entries at remote voips, one to account for situations where “8” is used as
the PBX access digit, and another for when “9” is used.

8. Select the voip protocol that you will use (H.323 or SIP).
9. Click OK to exit from the Add/Edit Outbound Phonebook screen.

Inbound Phonebook
1. Open the MultiVOIP program.
(Start | MultiVOIP xxx | Configuration
2. Go to Phone Book | PhoneBook Modify | Inbound Phonebook
| Add Entry.
3. In the “Remove Prefix” field, enter your local calling code (area code,
country code, city code, etc.) preceded by any other “access digits” that are
required to reach your local site from the remote voip location (think of it as
though the call were being made through the PSTN – even though it will not
be).
North America,
Long-Distance Example

Euro, National Call
Example

Seattle-Chicago system.

London/Birming. system.

Seattle is area 206. Chicago
employees must dial 81 before
dialing any Seattle number on
the voip system.

Inner London is 0207 area.
Birmingham employees must
dial 9 before dialing any London
number on the voip system.

Answer: 1206 is prefix to be
removed by local
(Seattle) voip.

Answer: 0207 is prefix to be
removed by local
(London) voip.

Euro, International Call Example
Rotterdam/Bordeaux system.
Rotterdam is country code 31, city code 010. Bordeaux
employees must dial 903110 before dialing any Rotterdam
number on the voip system.
Answer: 03110 is prefix to be removed by local (Rotterdam)
voip.

MultiVOIP User Guide

Quick Start Instructions

4. In the “Add Prefix” field, enter any digits that must be dialed from your
local voip to gain access to the PSTN.
North America,
Long-Distance Example

Euro, National Call
Example

Seattle-Chicago system.

London/Birming. system.

On Seattle PBX, “8” is used to
get an outside line.

On London PBX, “9” is used to
get an outside line.

Answer: 8 is the prefix to be
added by local
(Seattle) voip.

Answer: 9 is the prefix to be
added by local
(London) voip.

Euro, International Call Example
Rotterdam/Bordeaux system.
On Rotterdam PBX, “9” is used to get an outside line.
Answer: 9 is prefix to be added by local (Rotterdam) voip.

5. In the “Channel Number” field, enter “0.” A zero value means the voip unit
will assign the call to an available channel. If desired, specific channels can
be assigned to specific incoming calls (i.e., to any set of calls received with a
particular incoming dialing pattern).

Quick Start Instructions

MultiVOIP User Guide

6. In the “Description” field, it is useful to describe the ultimate destination of
the calls. For example, in a New York City voip system, “incoming calls to
Manhattan office,” might describe a phonebook entry, as might the
descriptor “incoming calls to NYC local calling area.” The description
should make the routing of calls easy to understand. (40 characters max.)
North America,
Long-Distance Example

Euro, National Call
Example

Seattle-Chicago system.

London/Birming. system.

Possible Description:.
Free Seattle access, all
employees

Possible Description:.
Local-rate London access,
all employees

Euro, International Call Example
Rotterdam/Bordeaux system.
Possible Description:. Local-rate Rotterdam access, all
employees

7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are
complete, go to step 8.
8. Click OK to exit the inbound phonebook screen.
9. Click on Save Setup. Highlight Save and Reboot. Click OK.
Your starter inbound phonebook configuration is complete.

MultiVOIP User Guide

Quick Start Instructions

Phonebook Tips
Preparing the phonebook for your voip system is a complex task that, at first,
seems quite daunting. These tips may make the task easier.
1. Use Dialing Patterns, Not Complete Phone Numbers. You will not
generally enter complete phone numbers in the voip phonebook. Instead,
you’ll enter “destination patterns” that involve area codes and other digits. If
the destination pattern is a whole area code, you’ll be assigning all calls to that
area code to go to a particular voip that has a unique IP address. If your
destination pattern includes an area code plus a particular local phone exchange
number, then the scope of calls sent through your voip system will be narrowed
(only calls within that local exchange will be handled by the designated voip,
not all calls in that whole area code). In general, when there are fewer digits in
your destination pattern, you are asking the voip to handle calls to more
destinations.
2. The Four Types of Phonebook Digits Used. Important!
“Destination patterns” to be entered in your phonebook will generally consist
of:
(a) calling area codes,
(b) access codes,
(c) local exchange numbers, and
(d) specialized codes.
Although voip phonebook entries may look confusing at first, it’s useful to
remember that all the digits in any phonebook entry must be of one of these
four types.
(a) calling area codes. There are different names for these around the world:
“area codes,” “city codes,” “country codes,” etc. These codes, are used when
making non-local calls. They always precede the phone number that would be
dialed when making a local call.

Quick Start Instructions

MultiVOIP User Guide

(b) access codes. There are digits (PSTN access codes) that must be dialed to
gain access to an operator, to access the publicly switched ‘long-distance’
calling system(North America), to access the publicly switched ‘national’
calling system (Europe and elsewhere), or to access the publicly switched
‘international’ calling system (worldwide).
There are digits (PBX access codes) that must be dialed by phones connected
to PBX systems or key systems. Often a “9” must be dialed on a PBX phone
to gain access to the PSTN (‘to get an outside line’). Sometimes “8” must be
dialed on a PBX phone to divert calls onto a leased line or to a voip system.
However, sometimes PBX systems are ‘smart’ enough to route calls to a voip
system without a special access code (so that “9” might still be used for all
calls outside of the building).
There are also digits (special access codes) that must be dialed to gain access
to a particular discount long-distance carrier or to some other closed or
proprietary telephone system.
(c) local exchange numbers. Within any calling area there will be many
local exchange numbers. A single exchange may be used for an entire small
town. In cities, an exchange may be used for a particular neighborhood
(although exchanges in cities do not always cover easily discernible areas).
Organizations like businesses, governments, schools, and universities are also
commonly assigned exchange numbers for their exclusive use. In some cases,
these organizational-assigned exchanges can become non-localized because the
exchange is assigned to one facility and linked, by the organization’s private
network, to other sometimes distant locations.
(d) specialized codes. Some proprietary voip units assign, to sites and phone
stations, numbers that are not compatible with PSTN numbering. This can also
occur in PBX or key systems. These specialized numbers must be handled on
a case-by-case basis.
3. Knowing When to Drop Digits.

Example

When calling area codes and access
codes are used in combination, a
leading “1” or “0” must sometimes be
dropped.

Area code for Inner London is
listed as “0207.” However, in
international calls the leading
“0” is dropped.
U.K.
Country
Code

Phonebook Entry ➠
International
Access Code

Leading Zero
Dropped from
Area Code

MultiVOIP User Guide

Quick Start Instructions

4. Using a Comma.
Commas are used in telephone dialing
strings to indicate a pause to allow a
dial tone to appear (common on PBX
and key systems). Commas may be
used only in the “Add Prefix” field of
the Inbound Phonebook.

Detail

= 1-second pause

In many PBX systems
(not needed in all)

5. Ease of Use. The phonebook setup determines how easy the voip system is
to use. Generally, you’ll want to make it so dialing a voip call is very similar
to dialing any other number (on the PSTN or through the PBX).
6. Avoid Unintentional Calls to Official/Emergency Numbers. Dialing a
voip call will typically be somewhat different than ordinary dialing. Because
of this, it’s possible to set up situations, quite unwittingly, where phone users
may be predisposed to call official numbers without intending to do so.
Conversely, a voip/PBX system might also make it difficult to place an
official/emergency call when one intends to do so. Study your phonebook
setup and do some dialing on the system to avoid these pitfalls.
7. Inbound/Outbound Pattern Matching. In general, the Inbound Phonebook
entries of the local voip unit will match the Outbound Phonebook entries of the
remote voip unit. Similarly, the Outbound Phonebook entries of the local voip
unit will match the Inbound Phonebook entries of the remote voip unit. There
will often be non-matching entries, but it’s nonetheless useful to notice the
matching between the phonebooks.
8. Simulating Network in-lab/on-benchtop. One common method of
configuring a voip network is to set up a local IP network in a lab, connect voip
units to it, and perhaps have phones connected on channel banks to make test
calls.

Quick Start Instructions

MultiVOIP User Guide

Phonebook Example
One Common Situation

Boise Office
PBX System.
Main Number:
333-2700

Area: 208
PSTN
90 extensions

204.16.49.73

24-Channel
Digital VoIP
(MVP2410)

V oip Example. This company has offices in three
different cities. The PBX units all operate alike.
N otably, they all give access to outside lines using
“ 9.” They all are ‘smart’ enough to identify voip calls
w ithout using a special access digit (“ 8” is used in
some systems). Finally, the system operates so that
employees in any office can dial employees in any
other office using only three digits. H ere are the
phonebooks needed for that system.

Inbound Phonebook
Each Inbound Phonebook contains
tw o entries. The first entry (4 digits)
specifies how incoming calls from the
other voip sites w ill be handled if
they go out onto the local PSTN .
Essentially, all those calls come to the
receiving voip w ith a pattern
beginning w ith 1+area code. The local
voip removes those four digits
because they aren’t needed w hen
dialing locally. The local voip
attaches a “ 9” at the beginning of the
number to get an outside line. The
PBX then completes the call to the
PSTN .

Santa Fe Office
Area: 505

204.16.49.74

8-Channel
Analog VoIP
(MVP810)
IP
Network

PBX System.
Main Number:
444-3200
40 extensions

The second Inbound Phonebook entry
(8 digits) is for receiving calls from
company employees in the other tw o
cities. The out-of-tow n employee
simply dials 3 digits. The first of the
three digits is uniquely used at each
site and so acts as a destination
pattern (Boise extensions are 7xx,
Santa Fe extensions 2xx, Flagstaff
extensions 6xx).

PSTN

Each Outbound Phonebook contains tw o
pairs of entries, tw o entries for each
remote site. Whenever an out-of-tow n
employee dials a 12-digit number
beginning w ith the listed 5-digit
destination pattern (9+1+area code) of
another company location, the PBX
hands the call to the voip system. The
local voip strips off the “ 9” and directs
the call to the IP address of the remote
voip. The remote voip receives the call
and hands it to its PBX. The PBX then
completes the call to the PSTN .

A s the remote voip sends out the call,
it automatically attaches all of the
foregoing digits that w ould normally
have to be dialed using the PSTN .
The local (receiving) voip sees the
extended pattern in its Inbound
Phonebook and so strips off the long
telltale pattern of digits needed for 3digit calling. It must finally add back
the last digit before handing the call
to the PBX, w hich completes the call
to a specific extension.

Flagstaff Office
Area: 520

The one-digit Outbound destination
patterns pertain to 3-digit calling
betw een company employees.

204.16.49.75

8-Channel
Analog VoIP
(MVP810)

PBX System.
Main Number:
777-5600

PSTN

30 extensions

MultiVOIP User Guide

Quick Start Instructions

Boise Office
PBX System.
Main Number:
333-2700

Area: 208

Boise Voip

Inbound Phonebook

PSTN

Outbound Phonebook

Prefix to
Remove
1208

Prefix
to Add

Description
Incoming Calls

12083332

Incoming calls
to PSTN,
Boise Area
Incoming calls
to extensions
of company’s
PBX system
in Boise

90 extensions

204.16.49.73

24-Channel
Digital VoIP
(MVP2410)

Destin.
Pattern
91505

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

none

204.16
.49.74

none

1505
444
3

204.16
.49.74

Outgoing calls
to Santa Fe
area
3-digit calls to
Santa Fe
employees

91520

none

1520
777
5

204.1
6.49.7
5
204.1
6.49.7
5

Outgoing calls
to Flagstaff
area
3-digit calls to
Flagstaff
employees

IP
Network

Santa Fe Office
Area: 505

Santa Fe Voip

Inbound Phonebook
Prefix to
Remove
1505

150544432

Prefix
to Add

Description
Incoming Calls

Incoming calls
to PSTN,
Santa Fe local
calls
Incoming calls
to extensions
of company’s
PBX system
in Santa Fe

204.16.49.74

Outbound Phonebook
Destin.
Pattern
91208

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

none

204.
16.49.
73

Outgoing calls
to Boise area

none

1208
333
2

204.1
6.49.
73

91520

none

1520
777
5

204.
16.49.
75
204.
16.49.
75

Outgoing calls
to extensions
of company’s
Boise PBX (3digit dialing)
Outgoing calls
to Flagstaff
area
3-digit calls to
Flagstaff
employees

8-Channel
Analog VoIP
(MVP810)
PBX System.
Main Number:
444-3200
40 extensions

PSTN

Flagstaff Office
Area: 520
Flagstaff Voip

204.16.49.75

PBX System.
Main Number:
777-5600

Flagstaff Voip

Inbound Phonebook

8-Channel
Analog VoIP
(MVP810)

Prefix to
Remove
1520

Prefix
to Add

Description
Incoming Calls

15207775

Incoming calls
to PSTN,
Flagstaff local
calls
Incoming calls
to extensions
of company’s
PBX system
in Flagstaff

PSTN

30 extensions

Outbound Phonebook
Destin.
Pattern
91505

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

none

204.16
.49.74

Outgoing calls
to Santa Fe
area

none

1505
444
3

204.16
.49.74

3-digit calls to
Santa Fe
employees

91208

none

204.16
.49.73

none

1208
333
2

204.16
.49.73

Outgoing calls
to Boise area
3-digit calls to
Boise
employees

Quick Start Instructions

MultiVOIP User Guide

Sample Phonebooks Enlarged
Boise Voip

Boise Voip

Inbound Phonebook

Outbound Phonebook

Prefix to
Remove
1208

Prefix
to Add

Description
Incoming Calls

120833327

Incoming calls
to PSTN,
Boise Area
Incoming calls
to extensions
of company’s
PBX system
in Boise

Destin.
Pattern
91505

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

none

204.
16.49.
74

none

1505
444
3

204.
16.49.
74

91520

none

1520
777
5

204.
16.49.
75
204.
16.49.
75

Outgoing calls
to Santa Fe
area
3-digit calls to
Santa Fe
employees
(extensions
200 to 240)
Outgoing calls
to Flagstaff
area
3-digit calls to
Flagstaff
employees
(extensions
600-630)

Santa Fe Voip

Inbound Phonebook

Outbound Phonebook

Prefix to
Remove
1505

Prefix
to Add

Description
Incoming Calls

150544432

Incoming calls
to PSTN,
Santa Fe local
calls
Incoming calls
to extensions
of company’s
PBX system
in Santa Fe

Destin.
Pattern
91208

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

none

204.
16.49.
73

Outgoing calls
to Boise area

none

1208
333
2

204.
16.49.
73

91520

none

1520
777
5

204.
16.49.
75
204.
16.49.
75

3-digit calls to
Boise
employees
(extensions
700-790)
Outgoing calls
to Flagstaff
area
3-digit calls to
Flagstaff
employees
(extensions
600-630)

Flagstaff Voip

Inbound Phonebook

Outbound Phonebook

Prefix to
Remove
1520

Prefix
to Add

Description
Incoming Calls

152077756

Incoming calls
to PSTN,
Flagstaff local
calls
Incoming calls
to extensions
of company’s
PBX system
in Flagstaff

Destin.
Pattern
91505

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

none

204.16
.49.74

Outgoing calls
to Santa Fe
area

none

1505
444
3

204.16
.49.74

91208

none

204.16
.49.73

none

1208
333
2

204.16
.49.73

3-digit calls to
Santa Fe
employees
(extensions
200-240)
Outgoing calls
to Boise area
3-digit calls to
Boise
employees
(extensions
700-790)

MultiVOIP User Guide

Quick Start Instructions

Phonebook Worksheet
Voip Location/ID:____________________________
Inbound Phonebook
Prefix to
Remove

Prefix
to Add

Outbound Phonebook

Description
Incoming Calls

Destin.
Pattern

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

Other Details:
Voip Location/ID:____________________________
Inbound Phonebook
Prefix to
Remove

Prefix
to Add

Description
Incoming Calls

Outbound Phonebook
Destin.
Pattern

Total
Digits

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

Other Details:

Voip Location/ID:____________________________
Inbound Phonebook
Prefix to
Remove

Prefix
to Add

Description
Incoming Calls

Outbound Phonebook
Destin.
Pattern

Total
Digits

Other Details:

Prefix to
Remove

Prefix
to Add

IP
Addr

Description
Outgoing Calls

Quick Start Instructions

MultiVOIP User Guide

Enlarged Phonebook Worksheet

MultiVOIP User Guide

Quick Start Instructions

Connectivity Test
The procedures “Phone/IP Starter Configuration” and “Phonebook Starter
Configuration” must be completed before you can do this procedure.
1. These connections must be made:
for digital MultiVOIPs
(MVP-2400/2410/3010

Connections
for analog MultiVOIPs
(MVP-130/210/410/810,
MVP-210G/410G/810G)

MultiVOIP to local PBX

MultiVOIP to local phone
station
–OR-MultiVOIP to extension of key
phone system

MultiVOIP to command PC

MultiVOIP to Internet

2. Inbound Phonebook and Outbound Phonebook must both be set up with at
least one entry in each. These entries must allow for connection between
two voip units.
3. Console messages must be enabled. (If this has not been done already, go,
in the MultiVOIP GUI, to Configuration | Logs and select the “Console
Messages” checkbox.
4. You now need to free up the COM port connection (currently being used by
the MultiVOIP program) so that the HyperTerminal program can use it. To
do this, you can either (a) click on Connection in the sidebar and select
“Disconnect” from the drop-down box, or (b) close down the MultiVOIP
program altogether.

Quick Start Instructions

MultiVOIP User Guide

5. Open the HyperTerminal program.

6. Use HyperTerminal to receive and record console messages from the
MultiVOIP unit. To do so, set up HyperTerminal as follows (setup shown is
for Windows NT4; details will differ slightly in other MS operating
systems):
In the upper toolbar of the HyperTerminal screen, click on the
Properties button.
In the “Connect To” tab of the Connection Properties dialog
box, click on the Configure button.
In the next dialog box, on the “General” tab, set “Maximum
Speed” to 115200 bps.
On the “Connection” tab, set connection preferences to:
Data bits:

Parity:

none

Stop bits:

Click OK twice to exit settings dialog boxes.
7. Make VOIP call.
for digital MultiVOIPs
(MVP-2400/2410/3010

for analog MultiVOIPs
(MVP-130/210/410/810)

Make call from an extension of
the local PBX.

Make call on a local phone line
accessing PSTN directly or
through key system

MultiVOIP User Guide

Quick Start Instructions

8. Read console messages recorded on HyperTerminal.
Console Messages from Originating VOIP. The voip unit that originates
the call will send back messages like that shown below.
[00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1]
TimeStamp : 26975
[00027190] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00027190] PSTN: cas seizure detected on 0
[00027440] CAS[0] : TX : ABCD = 0, 0, 0, 0
[00033290] PSTN:call detected on 0 num=17637175662*
[00033290] H323IF[0]:destAddr =
TA:200.2.10.5:1720,NAME:Mounds
View,TEL:17637175662,17637175662
[00033290] H323IF[0]:srcAddr = NAME:New
York,TA:200.2.9.20
[00033440] H323IF [0]:cmCallStateProceeding
[00033500] H323[0]: Remote Information (Q931): MultiVOIP
- T1
[00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00033675] H323IF [0]: MasterSlaveStatus=Slave
[00033675] H323IF[0]:FastStart Setup Not Used
[00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00033755] H323IF[0]: Coder used 'g7231'
[00033810] PSTN:pstn call connected on 0

Quick Start Instructions

MultiVOIP User Guide

Console Messages from Terminating VOIP. The voip unit connected to the
phone where the call is answered will send back messages like that shown
below.
[00170860] H323[0]: New incoming call
[00170860] PSTNIF : Placing call on channel 0 Outbound
digit 7175662
[00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00171095] H323IF [0]: MasterSlaveStatus=Master
[00171105] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[7]
TimeStamp : 171105
[00171105] H323IF[0]: Coder used 'g7231'
[00171110] H323IF[0]:FastStart Setup Not Used
[00171110] H323IF[0]: Already opened the outgoing logical
channel
[00171110] H323IF[0]: Coder used 'g7231'
[00171315] CAS[0] : RX : ABCD = 0, 0, 0, 0,Pstn State[9]
TimeStamp : 171315
[00172275] PSTN: dialing digit ended on 0
[00172285] PSTN: pstn proceeding indication on 0
[00172995] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[12]
TimeStamp : 172995
[00173660] CAS[0] : TX : ABCD = 1, 1, 1, 1
[00173760] PSTN:pstn call connected on 0

9. When you see the following message, end-to-end voip connectivity has
been achieved.
“PSTN: pstn call connected on X”
where x is the number of the voip channel carrying the call

10. If the HyperTerminal messages do not confirm connectivity, go to the
Troubleshooting procedure below.

MultiVOIP User Guide

Quick Start Instructions

Troubleshooting
If you cannot establish connectivity between two voips in the system, follow
the steps below to determine the problem.
1. Ping both MultiVOIP units to confirm connectivity to the network.

2. Verify the telephone connections.
A. For MVP2400, MVP2410, or MVP3010.
Check cabling. Are connections well seated? To correct receptacle?
Is the ONL LED on?
(If on, ONL indicates that the MultiVOIP is online on the
network.)
Are T1/E1/PRI Parameter settings correct?
B. For MVP130, MVP210, MVP410, or MVP810.
Check cabling. Are connections well seated? To correct receptacle?
Are telephone Interface Parameter settings correct?
C. For MVP410ST or MVP810ST.
Check cabling. Are connections well seated? To correct
receptacle?
If terminal equipment is connected to the voip, then "Network"
should be selected for that BRI interface in the ISDN BRI
Parameters screen.
Note: Each BRI interface is separately configurable.
If network equipment such as an ISDN BRI PBX or an
ISDN BRI line from a phone company is connected to the voip,
then "Terminal" should be selected for that BRI interface in the
ISDN BRI Parameters screen.
Was the proper country and operator chosen?
Was the proper type of line coding (A-law or u-law) chosen?

Quick Start Instructions

MultiVOIP User Guide

3. Verify phonebook configuration.
4. Observe console messages while placing a call. Look for error messages
indicating phonebook problems, network problems, voice-coder mismatches,
etc.

Chapter 3: Mechanical Installation
and Cabling

Mechanical Installation

MultiVOIP User Guide

Introduction
The MultiVOIP models MVP130, MVP210, and MVP2400 are tabletop units
and can be handled easily by one person. However, the MVP410, MVP810,
MVP2410, and MVP3010 are somewhat heavier units. When these units are to
be installed into a rack, two able-bodied persons should participate.
Please read the safety notices before beginning installation.

Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup power for
the timekeeping capability. The battery has an estimated life expectancy of ten
years.
When the battery starts to weaken, the date and time may be incorrect. If the
battery fails, the board must be sent back to Multi-Tech Systems for battery
replacement.
Warning: There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is specifically
designed for wet locations.
3. This product is to be used with UL and UL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger
telecommunication line cord.

MultiVOIP User Guide

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Unpacking Your MultiVOIP
When unpacking your MultiVOIP, check to see that all of the items shown are
included in the box. For the various MultiVOIP models, the contents of the
box will be different. Study the particular illustration below that is appropriate
to the model you have purchased. If any box contents are missing, contact
MultiTech Tech Support at 1-800-972-2439.

Unpacking the MVP2410/3010

Figure 3-1: Unpacking the MVP2410/3010

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Unpacking the MVP2400

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Guide

Figure 3-2: Unpacking the MVP2400

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Unpacking the MVP-410x/810x

Quick Start
Guide

Voice/Fax over IP Networks

Voice/Fax 5
XMT

Power

Ethernet

Boot
RCV

XM T

COL

RCV

XSG

Voice/Fax 6
RSG

XMT

RSG

XMT

Voice/Fax 1
LNK

XMT

RCV

XSG

RCV

XSG

Voice/Fax 7
RSG

XMT

RSG

XMT

Voice/Fax 2
RCV

XSG

RCV

XSG

Voice/Fax 8
RSG

XMT

RSG

XMT

RCV

XSG

RCV

XSG

RSG

Voice/Fax 4

Voice/Fax 3

RCV

XSG

RSG

Figure 3-3: Unpacking the MVP-410x/810x

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Unpacking the MVP210x

200
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Guide

Figure 3-4: Unpacking the MVP210x

MultiVOIP User Guide

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Unpacking the MVP130

Figure 3-5: Unpacking the MVP130

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MultiVOIP User Guide

Rack Mounting Instructions for
MVP-2410/3010 & MVP-410x/810x
The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack
enclosure, as shown in Figure 3-6.

Figure 3-6: Rack-Mounting (MVP2410/3010 or MVP410x/810x)

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Mechanical Installation

Safety Recommendations for Rack Installations
Ensure proper installation of the unit in a closed or multi-unit enclosure by
following the recommended installation as defined by the enclosure
manufacturer. Do not place the unit directly on top of other equipment or place
other equipment directly on top of the unit. If installing the unit in a closed or
multi-unit enclosure, ensure adequate airflow within the rack so that the
maximum recommended ambient temperature is not exceeded. Ensure that the
unit is properly connected to earth ground by verifying that it is reliably
grounded when mounted within a rack. If a power strip is used, ensure that the
power strip provides adequate grounding of the attached apparatus.
When mounting the equipment in the rack, make sure mechanical loading is
even to avoid a hazardous condition, such as loading heavy equipment in rack
unevenly. The rack used should safely support the combined weight of all the
equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the
equipment. See the power label on the equipment for load requirements (full
specifications for MultiVOIP models are presented in chapter 1 of this
manual).
Maximum ambient temperature for the unit is 40 degrees Celsius (104 degrees
Fahrenheit). This equipment should only be installed by properly qualified
service personnel. Only connect like circuits. In other words, connect SELV
(Secondary Extra Low Voltage) circuits to SELV circuits and TN
(Telecommunications Network) circuits to TN circuits.

Mechanical Installation

MultiVOIP User Guide

19-Inch Rack Enclosure Mounting Procedure
Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will
certainly require two persons. Essentially, the technicians must attach the
brackets to the MultiVOIP chassis with the screws provided, as shown in
Figure 3-7, and then secure unit to rack rails by the brackets, as shown in
Figure 3-8. Because equipment racks vary, screws for rack-rail mounting are
not provided. Follow the instructions of the rack manufacturer and use screws
that fit.
1. Position the right rack-mounting bracket on the MultiVOIP using
the two vertical mounting screw holes.
2. Secure the bracket to the MultiVOIP using the two screws provided.
3. Position the left rack-mounting bracket on the MultiVOIP using the
two vertical mounting screw holes.
4. Secure the bracket to the MultiVOIP using the two screws provided.
5. Remove feet (4) from the MultiVOIP unit.
6. Mount the MultiVOIP in the rack enclosure per the rack
manufacture’s mounting procedure.

x
x

Figure 3-7: Bracket Attachment for Rack Mounting
(MVP-2410/3010 & MVP-410x/810x)

Figure 3-8: Attaching MultiVOIP to Rack Rail
(MVP-2410/3010 & MVP-410x/810x)

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Cabling
Cabling Procedure for MVP2410/3010
Cabling your MultiVOIP entails making the proper connections for power,
command port, phone system (T1/E1 line connected to PBX or telco office),
and Ethernet network. Figure 3-9 shows the back panel connectors and the
associated cable connections. The following procedure details the steps
necessary for cabling your MultiVOIP.
1. Connect the power cord to a live AC outlet, then connect it to the
MultiVOIP’s power receptacle shown at top right in Figure 3-9.

DIGITAL VOICE

TRUNK

DIGITAL VOICE

ETHERNET COMMAND

10 BASET

RS232

ETHERNET COMMAND

Command Port Connection

PBX
Hub

PSTN

Network Connection

Telephony Connection

Figure 3-9. Cabling for MVP2410/3010
2. Connect the MultiVOIP to the PC (the computer that will hold the
MultiVOIP software) using the RJ-45 to DB9 (female) cable provided with
your unit. Plug the RJ-45 end of the cable into the Command port of the
MultiVOIP and connect the other end (the DB9 connector) to the PC serial
port you are using (typically COM1 or COM2). See Figure 3-9.
3. Connect a network cable to the Ethernet connector on the back of the
MultiVOIP. Connect the other end of the cable to your network.

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4. Turn on power to the MultiVOIP by setting the power switch on the right
side panel to the ON position. Wait for the Boot LED on the MultiVOIP to
go off before proceeding. This may take a couple of minutes.
Proceed to Chapter 4 “Software Installation.”

Cabling Procedure for MVP2400
Cabling your MultiVOIP entails making the proper connections for power,
command port, phone system (T1 line connected to PBX or telco office), and
Ethernet network. Figure 3-10 shows the back panel connectors and the
associated cable connections. The following procedure details the steps
necessary for cabling your MultiVOIP.
1. Connect the power supply to a live AC outlet, then connect it to the
MultiVOIP as shown in Figure 3-10.

DIGITAL VOICE

ETHERNET COMMAND
1

TRUNK

10/100

RS232

POWER

Power Connection

PBX
PSTN

Telephony Connection

Command Port Connection

Network Connection
Hub

Figure 3-10: Cabling for MVP2400
2. Connect the MultiVOIP to the PC (the computer that will hold the
MultiVOIP software) using the RJ-45 to DB9 (female) cable provided with
your unit. Plug the RJ-45 end of the cable into the Command port of the
MultiVOIP and connect the other end (the DB9 connector) to the PC serial
port you are using (typically COM1 or COM2). See Figure 3-10.
3. Connect a network cable to the Ethernet connector on the back of the
MultiVOIP. Connect the other end of the cable to your network.
4. Turn on power to the MultiVOIP by setting the power switch on the right
side panel to the ON position. Wait for the Boot LED on the MultiVOIP to
go off before proceeding. This may take a couple of minutes.

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Proceed to Chapter 4 “Software Installation.”

Cabling Procedure for MVP-410/410G/810/810G
Cabling involves connecting the MultiVOIP to your LAN and telephone
equipment.
1. Connect the power cord supplied with your MultiVOIP to a live AC outlet
and to the power connector on the back of the MultiVOIP as shown at top
right in Figure 3-11.

E&M

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

E&M

FXS/FXO

COMMAND

ETHERNET

10 BASET

Voice/Fax Channel Connections
Channels 1-4 Bottom MVP410/810
Channels 5-8 Top MVP810 Only

E&M FXS/FXO

Ethernet Connection
FXS

E&M

FXO

Command Port Connection
PSTN

Figure 3-11: Cabling for MVP-410/410G/810/810G
2. Connect the MultiVOIP to a PC by using a DB-25 (male) to DB-9 (female)
cable. Plug the DB-25 end of the cable into the Command port of the
MultiVOIP and the other end into the PC serial port. See Figure 3-11.
3. Connect a network cable to the ETHERNET 10BASET connector on the
back of the MultiVOIP. Connect the other end of the cable to your network.
4. If you are connecting a station device such as an analog telephone, a fax
machine, or a Key Telephone System (KTS) (FXS interface), or a PBX
extension (FXO interface) to your MultiVOIP, connect one end of an RJ-11
phone cord to the Channel 1 FXS/FXO connector on the back of the
MultiVOIP and the other end to the device or phone jack. You will define
the interface in the Interface dialog box in the software when you configure
the unit.

Mechanical Installation

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If you are connecting an E&M trunk from a telephone switch to your
MultiVOIP, connect one end of an RJ-45 phone cord to the Channel 1 E&M
connector on the back of the MultiVOIP and the other end to the trunk.
Verify that the E&M Type in the E&M Options group of the Interface dialog
box is the same as the E&M trunk type support by the telephone switch. See
Appendix B for an E&M cabling pinout.
5. Repeat the above step to connect the remaining telephone equipment to each
channel on your MultiVOIP.
6. Ensure that the unit is properly connected to earth ground by verifying that it
is reliably grounded when mounted within a rack.
This can be accomplished by connecting a grounding wire between the
chassis and a metallic object that will provide an electrical ground.
7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back
panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off
before proceeding. This may take a few minutes.
Proceed to Chapter 4 to load the MultiVOIP software.

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Cabling Procedure for MVP-410ST/810ST
Cabling involves connecting the MultiVOIP to your LAN and telephone
equipment.
1. Connect the power cord supplied with your MultiVOIP to a live AC outlet
and to the power connector on the back of the MultiVOIP as shown at top
right in Figure 3-12.

IS DN 1

ISD N2

IS DN 3

ISD N4

COMMAND

ETHERNET

10 BASET

ISDN-B RI Conne ctions
ISDN1 & ISDN 2 : MVP41 0ST/8 10ST
ISDN3 & ISDN 4: MVP81 0ST only

TERMINAL
MODE

NET WORK
MODE

Ethernet Connection

*
NT1
Device

ISDN
TA

Command Port Connection

PSTN
PBX

* NT1 Device is needed
if PBX has “U” interface.

Figure 3-12: Cabling for MVP-410ST/810ST
2. Connect the MultiVOIP to a PC by using a DB-25 (male) to DB-9 (female)
cable. Plug the DB-25 end of the cable into the Command port of the
MultiVOIP and the other end into the PC serial port. See Figure 3-12.
3. Connect a network cable to the ETHERNET 10BASET connector on the
back of the MultiVOIP. Connect the other end of the cable to your network.

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4. Terminal Mode. When a voip ISDN connector is to be connected to a PBX
extension line or to a telco line, select “Terminal” as the
“Layer 1 Interface” in the ISDN Parameters screen. When making cable
connections, an NT1 device will be needed between the MultiVOIP and the
PSTN or between the MultiVOIP and any PBX with a “U” interface. (For
more information, see Appendix B: Cable Pinouts in this manual.) Connect
cables between voip ISDN connectors and network equipment.
NOTE: In order to operate in Terminal mode, the network

equipment to which you will be connecting (e.g.,
PBX) must support D-channel signaling in its
ISDN-S/T interface.

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Network Mode. When a voip ISDN connector is to be connected to an ISDN

phone station or to an ISDN terminal adapter (TA), select “Network” as the
“Layer 1 Interface” in the ISDN Parameters screen of the MultiVOIP
software. Connect cables between voip ISDN connectors and phone or TA.
NOTE. Any ISDN phone stations connected to the MVP-

410ST/810ST must provide their own operating power.
That is, the MVP-410ST/810ST does not supply power for
ISDN phone stations.

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5. Repeat the above step to connect the remaining ISDN telephone equipment
to each ISDN connector on your MultiVOIP. Be aware that you can assign
each ISDN line separately and independently to either Network mode or
Terminal mode. That is, all ISDN lines do not have to be assigned in to the
same operating mode.
6. Ensure that the unit is properly connected to earth ground by verifying that it
is reliably grounded when mounted within a rack.
This can be accomplished by connecting a grounding wire between the
chassis and a metallic object that will provide an electrical ground.
7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back
panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off
before proceeding. This may take a few minutes.
Proceed to Chapter 4 to load the MultiVOIP software.

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Cabling Procedure for MVP210x
Cabling involves connecting the MultiVOIP to your LAN and telephone
equipment.
1. Connect the power cord supplied with your MultiVOIP to the power
connector on the back of the MultiVOIP and to a live AC outlet as shown in
Figure 3-13.

Figure 3-13: Cabling for MVP210x

2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female)
cable. Plug the RJ-45 end of the cable into the Command port of the
MultiVOIP and the other end into the PC serial port. See Figure 3-13.
3. Connect a network cable to the ETHERNET 10/100 connector on the back
of the MultiVOIP. Connect the other end of the cable to your network.
4. If you are connecting a station device such as an analog telephone, a fax
machine, or a Key Telephone System (KTS) (FXS interface), or a PBX
extension (FXO interface) to your MultiVOIP, connect one end of an RJ-11
phone cord to the Channel 1 FXS/FXO connector on the back MultiVOIP
and the other end to the device or phone jack. You will define the interface
in the Interface dialog box in the software when you configure the unit.

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If you are connecting an E&M trunk from a telephone switch to your
MultiVOIP, connect one end of an RJ-45 phone cord to the Channel 1 E&M
connector on the back of the MultiVOIP and the other end to the trunk.
Verify that the E&M Type in the E&M Options group of the Interface dialog
box is the same as the E&M trunk type support by the telephone switch. See
Appendix B for an E&M cabling pinout.
5. Repeat the above step to connect the remaining telephone equipment to the
second channel on your MultiVOIP.
6. Ensure that the unit is properly connected to earth ground by verifying that it
is reliably grounded when mounted within a rack.
This can be accomplished by connecting a grounding wire between the
chassis and a metallic object that will provide an electrical ground.
7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back
panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go
off before proceeding. This may take a few minutes.
Proceed to Chapter 4 to load the MultiVOIP software.

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Cabling Procedure for MVP130

Power

Ethernet Command

FXS/FXO

Power Connection

Command Port Connection

FXS

FXO

PBX

Telephony Connection

PSTN

Hub
Network Connection

Figure 3-14: Cabling for MVP130
Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.
1. Connect the power cord supplied with your MultiVOIP to the power
connector on the back of the MultiVOIP and to a live AC outlet as shown in
Figure 3-14.
2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female)
cable. Plug the RJ-45 end of the cable into the Command port of the
MultiVOIP and the other end into the PC serial port. See Figure 3-14.
3. Connect a network cable to the ETHERNET 10/100 connector on the back
of the MultiVOIP. Connect the other end of the cable to your network.
4. If you are connecting a station device such as an analog telephone, a fax
machine, or a Key Telephone System (KTS) (FXS interface), or a PBX
extension (FXO interface) to your MultiVOIP, connect one end of an RJ-11
phone cord to the Channel 1 FXS/FXO connector on the back MultiVOIP
and the other end to the device or phone jack. You will define the interface
in the Interface dialog box in the software when you configure the unit.
Proceed to Chapter 4 to load the MultiVOIP software.

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Chapter 4: Software Installation

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Introduction
Configuring software for your MultiVOIP entails three tasks:
(1) loading the software onto the PC (this is “Software Installation and is
discussed in this chapter),
(2) setting values for telephony and IP parameters that will fit your system (this
is “Technical Configuration” and it is discussed in Chapter 5 for T1/E1
MultiVOIP units and in Chapter 6 for analog MultiVOIP units), and
(3) establishing “phonebooks” that contain the various dialing patterns for
VOIP calls made to different locations (this is “Phonebook Configuration” and
it is discussed in Chapters 7, 8, and 9 for T1, E1, and analog MultiVOIP units
respectively).

Loading MultiVOIP Software onto the PC
The software loading procedure does not present every screen or option in the
loading process. It is assumed that someone with a thorough knowledge of
Windows and the software loading process is performing the installation.
The MultiVOIP software and User Guide are contained on the MultiVOIP
product CD. Because the CD is auto-detectable, it will start up automatically
when you insert it into your CD-ROM drive. When you have finished loading
your MultiVOIP software, you can view and print the User Guide by clicking
on the View Manuals icon.
1. Be sure that your MultiVOIP has been properly cabled and that the power is
turned on.

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2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start
automatically. It may take 10 to 20 seconds for the Multi-Tech CD
installation window to display.

If the Multi-Tech Installation CD window does not display automatically,
click My Computer, then right click the CD ROM drive icon, click Open,
and then click the Autorun icon.
3. When the Multi-Tech Installation CD dialog box appears, click the Install
Software icon.

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4. A ‘welcome’ screen appears.

Press Enter or click Next to continue.

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5. Follow the on-screen instructions to install your MultiVOIP software. The
first screen asks you to choose the folder location of the files of the
MultiVOIP software.

Choose a location and click Next.

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6. At the next screen, you must select a program folder location for the
MultiVOIP software program icon.

Click Next. Transient progress screens will appear while files are being
copied.

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7. On the next screen you can select the COM port that the command PC
will use when communicating with the MultiVoip unit. After software
installation, the COM port can be re-set in the MultiVOIP Software (from
the sidebar menu, select Connection | Settings to access the COM Port
Setup screen or use the keyboard shortcut Ctrl + G).

NOTE: If the COM port setting made
here conflicts with the actual COM port
resources available in the command PC,
this error message will appear when the
MultiVOIP program is launched. If this
occurs, you must reset the COM port.

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8. A completion screen will appear.

Click Finish.
9. When setup of the MultiVOIP software is complete, you will be prompted to
run the MultiVOIP software to configure the VOIP.

Software installation is complete at this point. You may proceed with
Technical Configuration now or not, at your convenience.
Technical Configuration instructions are in the next two chapters of this
manual: Chapter 5 for T1/E1 MultiVOIP units and Chapter 6 for Analog
MultiVOIP units.

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Un-Installing the MultiVOIP Configuration
Software
1. To un-install the MultiVOIP configuration software, go to Start | Programs
and locate the entry for the MultiVOIP program. Select Uninstall.

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2. Two confirmation screens will appear. Click Yes and OK when you are
certain you want to continue with the uninstallation process.

3. A special warning message similar to that shown below may appear
concerning the MultiVOIP software’s “.bin” file. Click Yes.

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4. A completion screen will appear.

Click Finish.

118

Chapter 5: Technical Configuration
for Digital T1/E1 MultiVOIPs
(MVP2400, MVP2410, MVP3010)

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Configuring the Digital T1/E1 MultiVOIP
There are two ways in which the MultiVOIP must be configured before
operation: technical configuration and phonebook configuration.
Technical Configuration. First, the MultiVOIP must be configured to operate
with technical parameter settings that will match the equipment with which it
interfaces. There are seven types of technical parameters that must be set.
These technical parameters pertain to
(1) its operation in an IP network,
(2) its operation with T1/E1 telephony equipment,
(3) its transmission of voice and fax messages,
(4) its interaction with SNMP (Simple Network Management Protocol)
network management software (MultiVoipManager),
(5) certain telephony attributes that are common to particular nations or
regions,
(6) its operation with a mail server on the same IP network (per SMTP
parameters) such that log reports about VoIP telephone call traffic can be sent
to the administrator by email,
(7) implementing some common premium telephony features (Call Transfer,
Call Hold, Call Waiting, Call ID – “Supplementary Services”), and
(8) selecting the method by which log reports will be made accessible.
The process of specifying values for the various parameters in these seven
categories is what we call “technical configuration” and it is described in this
chapter.
Phonebook Configuration. The second type of configuration that is required
for the MultiVOIP pertains to the phone number dialing sequences that it will
receive and transmit when handling calls. Both the PBX/telephony equipment
and the other VOIP devices that the MultiVOIP unit interacts with will affect
dialing patterns. We call this “Phonebook Configuration,” and it is described
in Chapter 7: T1 Phonebook Configuration and Chapter 8: E1 Phonebook
Configuration of this manual. Chapter 2, the Quick Start Instructions, presents
additional examples relevant to the T1/E1 voips.
Local/Remote Configuration. The MultiVOIP must be configured locally at
first (to establish an IP address for the MultiVOIP unit). But changes to this
initial configuration can be done either locally or remotely.
Local configuration is done through a connection between the “Command”
port of the MultiVOIP and the COM port of the computer; the MultiVOIP
configuration program is used.
Remote configuration is done through a connection between the MultiVOIP’s
Ethernet (network) port and a computer connected to the same network. The
computer could be miles or continents away from the MultiVOIP itself. There
are two ways of doing remote configuration and operation of the MultiVOIP
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unit: (1) using the MultiVoipManager SNMP program, or (2) using the
MultiVOIP web browser interface program.
MultiVoipManager. MultiVoipManager is an SNMP agent program (Simple
Network Management Protocol) that extends the capabilities of the MultiVOIP
configuration program: MultiVoipManager allows the user to manage any
number of VOIPs on a network, whereas the MultiVOIP configuration
program can manage only the VOIP to which it is directly/locally connected.
The MultiVoipManager can configure multiple VOIPs simultaneously,
whereas the MultiVOIP configuration program can configure only one at a
time.
MultiVoipManager may (but does not need to) reside on the same PC as the
MultiVOIP configuration program. The MultiVoipManager program is on the
MultiVOIP Product CD. Updates, when applicable, may be posted at on the
MultiTech FTP site. To download, go to ftp://ftp.multitech.com/MultiVoip/.
Web Browser Interface. The MultiVOIP web browser GUI gives access to
the same commands and configuration parameters as are available in the
MultiVOIP Windows GUI except for logging functions. When using the web
browser GUI, logging can be done by email (the SMTP option).
Functional Equivalence of Interfaces. The MultiVOIP configuration
program is required to do the initial configuration (that is, setting an IP address
for the MultiVOIP unit) so that the VOIP unit can communicate with the
MultiVoipManager program or with the web browser GUI. Management of
the VOIP after that point can be done from any of these three programs since
they all offer essentially the same functionality. Functionally, either the
MultiVoipManager program or the web browser GUI can replace the
MultiVOIP configuration program after the initial configuration is complete
(with minor exceptions, as noted).
WARNING: Do not attempt to interface the MultiVOIP unit with two
control programs simultaneously (that is, by accessing the
MultiVOIP configuration program via the Command Port
and either the MultiVoipManager program or the web
browser interface via the Ethernet Port). The results of
using two programs to control a single VOIP
simultaneously would be unpredictable.

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Local Configuration
This manual primarily describes local configuration with the Windows GUI.
After IP addresses have been set locally using the Windows GUI, however,
most aspects of configuration (logging functions are an exception) can be
handled through the web browser GUI, as well (see the Operation and
Maintenance chapter of this manual). In most aspects of configuration, the
Windows GUI and web-browser GUI differ only graphically, not functionally.
For information on SNMP remote configuration and management, see the
MultiVoipManager documentation.

Pre-Requisites
To complete the configuration of the
MultiVOIP unit, you must know several
things about the overall system.
Before configuring your MultiVOIP Gateway unit, you must know the values
for several IP and T1/E1 parameters that describe the IP network system and
telephony system (PBX or telco central office equipment) with which the
digital MultiVOIP will interact. If you plan to receive log reports on phone
traffic by email (SMTP), you must arrange to have an email address assigned
to the VOIP unit on the email server on your IP network.

IP Parameters
The following parameters must be known about the network (LAN, WAN,
Internet, etc.) to which the MultiVOIP will connect:
➼ Ask your computer network
administrator.

Info needed to operate:
all MultiVOIP models.

IP Network Parameters:
Record for each VOIP Site
in System

• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info
(not implemented; for future use)

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Write down the values for these IP parameters. You will need to enter these
values in the “IP Parameters” screen in the Configuration section of the
MultiVOIP software. You must have this IP information about every VOIP in
the system.

T1 Telephony Parameters (for MVP2400 & MVP2410)
The following parameters must be known about the PBX or telco central office
equipment to which the T1 MultiVOIP will connect:
➼ T1 Phone Parameters
Ask phone company or
PBX maintainer.

Info needed to operate:
MVP2400
MVP2410

T1 Telephony Parameters:
Record for this VOIP Site

Write down the values for these T1 parameters. You will need to enter these
values in the “T1/E1 Parameters” screen in the Configuration section of the
MultiVOIP software.

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E1 Telephony Parameters (for MVP3010)
The following parameters must be known about the PBX or telco central office
equipment to which the E1 MultiVOIP will connect:
➼ E1 Phone Parameters
Ask phone company or
PBX maintainer.

Info needed to operate:
MVP3010

E1 Telephony Parameters:
Record for this VOIP Site

Write down the values for these E1 parameters. You will need to enter these
values in the “T1/E1 Parameters” screen in the Configuration section of the
MultiVOIP software.

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SMTP Parameters (for email call log reporting)
required if log reports of
VOIP call traffic
are to be sent by email

Optional

T o : I .T . D e p a r t m
r e : e m

e n t

a il a c c o u n t f o r V O IP

voip-unit2@biggytech.com

Get the IP address of the
mail server computer, as
well.

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Local Configuration Procedure (Summary)
After the MultiVOIP configuration software has been installed in the
‘Command’ PC (which is connected to the MultiVOIP unit), several steps must
be taken to configure the MultiVOIP to function in its specific setting.
Although the summary below includes all of these steps, some are optional.
1. Check Power and Cabling.
2. Start MultiVOIP Configuration Program.
3. Confirm Connection.
4. Solve Common Connection Problems.
A. Fixing a COM Port Problem.
B. Fixing a Cabling Problem.
5. Familiarize yourself with configuration parameter screens and how to access
them.
6. Set IP Parameters.
7. Enable web browser GUI (optional).
8. Set Voice/Fax Parameters.
9. Set T1/E1 Parameters.
10. Set ISDN Parameters (if applicable).
11. Set SNMP Parameters (applicable if MultiVoipManager remote
management software is used).
12. Set Regional Parameters (Phone Signaling Tones and Cadences).
13. Set Custom Tones and Cadences (optional).
14. Set SMTP Parameters (applicable if Log Reports are via Email).
15. Set Log Reporting Method (GUI, locally in MultiVOIP Configuration
program; SNMP, remotely in MultiVoipManager program; or SMTP, via
email).
16. Set Supplementary Services Parameters. The Supplementary Services
screen allows voip deployment of features that are normally found in PBX or
PSTN systems (e.g., call transfer and call waiting).
17. Set Baud Rate (of COM port connection to ‘Command’ PC).
18. View System Information and set updating interval (optional).
19. Save the MultiVOIP configuration.
20. Create a User Default Configuration (optional).

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Local Configuration Procedure (Detailed)
You can begin the configuration process as a continuation of the MultiVOIP
software installation. You can establish your configuration or modify it at any
time by launching the MultiVOIP program from the Windows Start menu.
1. Check Power and Cabling. Be sure the MultiVOIP is turned on and
connected to the computer via the MultiVOIP’s Command Port (DB9
connector at computer’s COM port; RJ45 connector at MultiVOIP).
You must allow the MultiVOIP to finish booting before you launch the
MultiVOIP Configuration Program. The RED boot LED turns itself off
when the booting process is completed.
2. Start MultiVOIP Configuration Program. Launch the MultiVOIP
program from the Windows Start menu (from the folder location determined
during installation).

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3. Confirm Connection. If the MultiVOIP is set for an available COM port
and is correctly cabled to the PC, the MultiVOIP main screen will appear.
(If the main screen appears grayed out and seems inaccessible, go to step 4.)

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In the lower left corner of the screen, the connection status of the MultiVOIP
will be displayed. The messages in the lower left corner will change as
detection occurs. The message “MultiVOIP Found” confirms that the
MultiVOIP is in contact with the MultiVOIP configuration program. Skip
to step 5.

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4. Solving Common Connection Problems.
A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is
grayed out and seems inaccessible, the COM port that was specified for its
communication with the PC is unavailable and must be changed. An error
message will appear.

To change the COM port setting, use the COM Port Setup dialog box,
which is accessible via the keyboard shortcut Ctrl + G or by going to the
Connection pull-down menu and choosing “Settings.” In the “Select Port”
field, select a COM port that is available on the PC. (If no COM ports are
currently available, re-allocate COM port resources in the computer’s MS
Windows operating system to make one available.)

Ctrl + G

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4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the
computer, two error messages will appear (saying “Multi-VOIP Not Found”
and “Phone Database Not Read”).

In this case, the MultiVOIP is simply disconnected from the network. For
instructions on MultiVOIP cable connections, see the “Cabling” section of
Chapter 3.
5. Configuration Parameter Groups: Getting Familiar, Learning About
Access. The first part of configuration concerns IP parameters, Voice/FAX
parameters, T1/E1 parameters, SNMP parameters, Regional parameters, SMTP
parameters, Supplementary Services parameters, Logs, and System
Information. In the MultiVOIP software, these seven types of parameters are
grouped together under “Configuration” and each has its own dialog box for
entering values.
Generally, you can reach the dialog box for these parameter groups in one of
four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar..

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6. Set IP Parameters. This dialog box can be reached by pulldown menu,
toolbar icon, keyboard shortcut, or sidebar.

Accessing “IP Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt + I

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In each field, enter the values that fit your particular network.

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The IP Parameters fields are described in the table below.
IP Parameter Definitions
Field Name

Values

Description

Enable Diffserv

Y/N

Diffserv is used for QoS
(quality of service). When
enabled, the TOS (Type of
Service) bits in the IP
header are configured so
that routers supporting
Diffserv can give priority to
the VOIP’s IP packets.
Disabled by default.

Frame Type

Type II, SNAP

Must be set to match
network’s frame type.
Default is Type II.

IP Address

4-places, 0-255

The unique LAN IP address

IP Mask

4-places, 0-255

Subnetwork address that
allows for sharing of IP
addresses within a LAN.

Gateway

4-places, 0-255

The IP address of the device

assigned to the MultiVOIP.

that connects your MultiVOIP
to the Internet.

Enable DNS

Y/N
(feature not yet
implemented; for
future use)

Enables Domain Name
Space/System function
where computer names are
resolved using a worldwide
distributed database.

DNS Server IP
Address

4-places, 0-255.
(feature not yet
implemented; for
future use)

IP address of specific DNS
server to be used to resolve
Internet computer names.

FTP Server
Enable

Y/N
See “FTP Server
File Transfers” in
Operation &
Maintenance
chapter.

MultiVOIP unit has an FTP
Server function so that
firmware and other
important operating
software files can be
transferred to the voip via
the network.

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7. Enable Web Browser GUI (Optional). After an IP address for the
MultiVOIP unit has been established, you can choose to do any further
configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b)
by continuing to use the MultiVOIP Windows GUI. If you want to do
configuration work using the web browser GUI, you must first enable it. To do
so, follow the steps below.
A. Set IP address of MultiVOIP unit using the MultiVOIP Configuration
program (the Windows GUI).
B. Save Setup in Windows GUI.
C. Close Windows GUI.
D. Install Java program from MultiVOIP product CD (required on first use
only).
E. Open web browser.
F. Browse to IP address of MultiVOIP unit.
G. If username and password have been established, enter them when when
prompted.
H. Use web browser GUI to configure or operate MultiVOIP unit. The
configuration screens in the web browser GUI will have the same content as
their counterparts in the Windows GUI; only the graphic presentation will be
different.
For more details on enabling the MultiVOIP web GUI, see the “Web Browser
Interface” section of the Operation & Maintenance chapter of this manual.

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8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown
menu, toolbar icon, keyboard shortcut, or sidebar.
Accessing “Voice/FAX Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + H

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In each field, enter the values that fit your particular network.

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Note that Voice/FAX parameters are applied on a channel-by-channel basis.
However, once you have established a set of Voice/FAX parameters for a
particular channel, you can apply this entire set of Voice/FAX parameters to
another channel by using the Copy Channel button and its dialog box. To
copy a set of Voice/FAX parameters to all channels, select “Copy to All” and
click Copy.

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The Voice/FAX Parameters fields are described in the tables below.

Field Name
Default

Voice/Fax Parameter Definitions
Values
Description
-When this button is clicked, all
Voice/FAX parameters are set to their
default values.

Select
Channel

1-24 (T1)
1-30 (E1)

Channel to be configured is selected here.

Copy
Channel

Copies the Voice/FAX attributes of one
channel to another channel. Attributes
can be copied to multiple channels or all
channels at once.

Voice Gain

Signal amplification (or attenuation) in
dB.

Input Gain

+31dB to
–31dB

Modifies audio level entering voice
channel before it is sent over the network
to the remote VOIP. The default &
recommended value is 0 dB.

Output Gain

+31dB to
–31dB

Modifies audio level being output to the
device attached to the voice channel. The
default and recommended value is 0 dB.

DTMF Parameters
DTMF Gain

The DTMF Gain (Dual Tone MultiFrequency) controls the volume level of
the digital tones sent out for Touch-Tone
dialing.

DTMF Gain,
High Tones

+3dB to
-31dB &
“mute”

Default value: -4 dB. Not to be changed
except under supervision of MultiTech’s
Technical Support.

DTMF Gain,
Low Tones

+3dB to
-31dB &
“mute”

Default value: -7 dB. Not to be changed
except under supervision of MultiTech’s
Technical Support.

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

DTMF Parameters
Duration
60 – 3000
(DTMF)
ms

DTMF In/Out
of Band

When DTMF: Out of Band is selected,
this setting determines how long each
DTMF digit ‘sounds’ or is held.
Default = 100 ms.

Out of
Band, or
Inband

When DTMF Out of Band is selected
(checked), the MultiVOIP detects DTMF
tones at its input and regenerates them at its
output. When DTMF Inband is selected,
the DTMF digits are passed through the
MultiVOIP unit as they are received.

FAX Parameters

Fax Enable

Y/N

Enables or disables fax capability for a
particular channel.

Max Baud
Rate
(Fax, bps)
Fax Volume
Default =
-9.5 dB
Jitter Value
(Fax)

2400, 4800,
7200, 9600,

Set to match baud rate of fax machine
connected to channel (see Fax machine’s
user manual). Default = 14400 bps.

Mode (Fax)

12000, 14400

-18.5 dB
to –3.5 dB

Controls output level of fax tones. To be
changed only under the direction of MultiTech’s Technical Support.

Default =
400 ms

Defines the inter-arrival packet
deviation (in milliseconds) for the fax
transmission. A higher value will
increase the delay, allowing a higher
percentage of packets to be
reassembled. A lower value will
decrease the delay allowing fewer
packets to be reassembled.
FRF11 is frame-relay FAX standard
using these coders: G.711, G.728,
G.729, and G.723.1.
T.38 is an ITU-T standard for storing
and forwarding Faxes via email using
X.25 packets. It uses T.30 fax
standards and includes special
provisions to preclude FAX timeouts
during IP transmissions.

FRF 11;
T.38
(T.38 not
currently
sup-ported)

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Voice/Fax Parameter Definitions (cont’d)
Coder Parameters
Coder
Manual or
Determines whether selection of coder
Auto-matic is manual or automatic. When
Automatic is selected, the local and
remote voice channels will negotiate
the voice coder to be used by selecting
the highest bandwidth coder supported
by both sides without exceeding the
Max Bandwidth setting. G.723, G.729,
or G.711 are negotiated.
Select from a range of coders with
Selected
G.711 a/u
specific bandwidths. The higher the bps
Coder
law 64
rate, the more bandwidth is used. The
kbps;
channel that you are calling must have
G.726, @
the same voice coder selected.
16/24/32/4
0 kbps;
Default = G.723.1 @ 6.3 kbps, as
G.727, @
required for H.323. Here 64K of digital
nine bps
voice are compressed to 6.3K, allowing
rates;
G.723.1 @ several simultaneous conversations
over the same bandwidth that would
5.3 kbps,
otherwise carry only one.
6.3 kbps;
G.729,
To make selections from the Selected
8kbps;
Net Coder Coder drop-down list, the Manual
option must be enabled.
@
6.4, 7.2, 8,
8.8, 9.6
kbps
Max
bandwidth
(coder)

11 – 128
kbps

This drop-down list enables you to
select the maximum bandwidth allowed
for this channel. The Max Bandwidth
drop-down list is enabled only if the
Coder is set to Automatic.
If coder selected automatically, then
enter a value for maximum bandwidth,
as directed by VOIP administrator.

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

Advanced Features
Silence

Y/N

Determines whether silence compression is
enabled (checked) for this voice channel.

Compression

With Silence Compression enabled, the
MultiVOIP will not transmit voice packets
when silence is detected, thereby reducing
the amount of network bandwidth that is
being used by the voice channel.
Default = off.

Echo
Cancellation

Y/N

Determines whether echo cancellation is
enabled (checked) for this voice channel.
Echo Cancellation removes echo and
improves sound quality. Default = on.

Forward
Error
Correction

Y/N

Determines whether forward error
correction is enabled (checked) for this
voice channel.

Forward Error Correction enables
some of the voice packets that were
corrupted or lost to be recovered. FEC adds
an additional 50% overhead to the total
network bandwidth consumed by the voice
channel. Default = Off

Auto Call
Enable

Y/N

The Auto Call option enables the local
MultiVOIP to call a remote MultiVOIP
without the user having to dial a Phone
Directory Database number. As soon as you
access the local MultiVOIP voice/fax
channel, the MultiVOIP immediately
connects to the remote MultiVOIP
identified in the Phone Number box of this
option.

Phone No.
(Auto Call)

Phone number used for Auto Call function.
A corresponding phone number must be
listed in the Outbound Phonebook.

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

Dynamic Jitter
Dynamic
Jitter Buffer

Dynamic Jitter defines a minimum and
a maximum jitter value for voice
communications. When receiving voice
packets from a remote MultiVOIP,
varying delays between packets may
occur due to network traffic problems.
This is called Jitter. To compensate, the
MultiVOIP uses a Dynamic Jitter
Buffer. The Jitter Buffer enables the
MultiVOIP to wait for delayed voice
packets by automatically adjusting the
length of the Jitter Buffer between
configurable minimum and maximum
values. An Optimization Factor
adjustment controls how quickly the
length of the Jitter Buffer is increased
when jitter increases on the network.
The length of the jitter buffer directly
effects the voice delay between
MultiVOIP gateways.
The default minimum dynamic jitter
buffer of 60 milliseconds is the
minimum delay that would be
acceptable over a low jitter network.
The default maximum dynamic jitter
buffer of 300 milliseconds is the
maximum delay tolerable over a high
jitter network.

Minimum
Jitter Value

60 to 400
ms

The default minimum dynamic jitter
buffer of 60 milliseconds is the
minimum delay that would be
acceptable over a low jitter network.
Default = 60 msec

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

Dynamic Jitter
Maximum
Jitter Value

60 to 400
ms

The default maximum dynamic jitter
buffer of 300 milliseconds is the
maximum delay tolerable over a high
jitter network.
Default = 300 msec

Optimizat-ion
Factor

0 to 12

The Optimization Factor determines
how quickly the length of the Dynamic
Jitter Buffer is changed based on actual
jitter encountered on the network.
Selecting the minimum value of 0
means low voice delay is desired, but
increases the possibility of jitterinduced voice quality problems.
Selecting the maximum value of 12
means highest voice quality under jitter
conditions is desired at the cost of
increased voice delay.
Default = 7.

Modem Relay
To place modem traffic onto the voip network (an application called “modem relay”),
use Coder G.711 mu-law at 64kbps.

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Voice/Fax Parameter Definitions (cont’d) )
Field Name

Values

Description

Auto Disconnect
Automatic
Disconnection

The Automatic Disconnection group
provides four options which can be
used singly or in any combination.

Jitter Value

1-65535
milliseconds

The Jitter Value defines the average
inter-arrival packet deviation (in
milliseconds) before the call is
automatically disconnected. The default
is 150 milliseconds. A higher value
means voice transmission will be more
accepting of jitter. A lower value is less
tolerant of jitter.
Inactive by default. When active,
default = 150 ms. However, value must
equal or exceed Dynamic Minimum
Jitter Value.

Call Duration

1-65535
seconds

Call Duration defines the maximum
length of time (in seconds) that a call
remains connected before the call is
automatically disconnected.
Inactive by default.
When active, default = 180 sec.
This may be too short for most
configurations requiring upward
adjustment.

Consecutive
Packets Lost

1-65535

Consecutive Packets Lost defines the
number of consecutive packets that are
lost after which the call is automatically
disconnected.
Inactive by default.
When active, default = 30

Network
Disconnection

1 to 65535
seconds;
Default =
300 sec.

Specifies how long to wait before
disconnecting the call when IP network
connectivity with the remote site has
been lost.

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9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown
menu, toolbar icon, keyboard shortcut, or sidebar.

Accessing “T1/E1/ISDN Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + T

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In each field, enter the values that fit your particular network.

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T1 Parameters. The parameters applicable to T1 and their values are shown
in the figure below. These T1 Parameter fields are described in the tables that
follow.

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T1 Parameter Definitions
Field Name

Values

Description

T1/E1/ISDN

North American standard.

Long-Haul
Mode

Y/N

In Long-Haul Mode, the
MultiVOIP automatically
recovers received signals as low as
–36 dB. The maximum reachable
length with 22 AWG cable is 2000
meters. When Long-Haul Mode is
disabled, signals as low as –10 dB
can be received.
Default: disabled.

CRC Check

Y/N

When enabled, allows generation
and checking of CRC bits. If not
enabled, all check bits in the
transmit direction are set. Only
applies to ESF frame format.
Default: enabled.

F4, D4, ESF,
SLC96

Frame Format of MultiVOIP
should match that used by PBX
or telco. ESF and D4 are
commonly used.

(Cyclic
Redundancy
Check)

Frame Format

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T1 Parameter Definitions (cont’d)
Field Name

Values

Description

CAS Protocol

E&M Immed Strt
E&M Wink Start

Channel Associated Signaling
(CAS) is a method of incorporating
telephony signaling info into a T1
voice/data stream. In CAS, the
signaling bits (the A, B, C, and D
bits) are multiplexed into the signal
stream of each T1 channel. (By
contrast, in Common Channel
Signaling (CCS), one channel
handles signaling for all other
channels.) Each CAS protocol
defines the states of the signaling
bits during the various stages of a
call (IDLE, SEIZED, ANSWER,
RING-ON, RING-OFF).

E&M Wink with
dial tone
FXO Ground Strt
FXO Loop Start
FXS Ground Strt
FXS Loop Start

The CAS protocol code allows the
VOIP to interact properly with the
PBX or central-office switch that it
serves. The need to download
CAS protocols arises for only a
small minority of VOIP users, and
only when PBX/switch is found to
be incompatible with standard
protocols.
Match this parameter to the setting
of PBX or central-office switch.

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T1 Parameter Definitions (cont’d)
ISDN Parameters
Field Name
Values
Description
Enable
ISDN-PRI

Y/N

If digital connection is ISDN-PRI
type, this box should be checked.
When ISDN is enabled, the “CAS
Protocols” field is grayed out
(ISDN has its own signaling
method).

Terminal/
Network

either “Terminal”
or “Network”

When “Terminal” is selected, it
indicates that the MultiVOIP
should emulate the subscriber
(terminal) side of the digital
connection. When “Network” is
selected, it indicates that the
MultiVOIP should emulate the
central office (network) side of the
digital connection.
Setting used for MultiVOIP must
be opposite to the setting used in
the PBX. For example, if the PBX
is set to “Terminal,” then the
MultiVOIP must be set to
“Network.”

Country

see table, later this
chapter

Country in which MultiVOIP is
operating with ISDN.

Operator

see table, later this
chapter

Indicates phone switch
manufacturer/model or refers to
telco so as to specify the switching
system in question. ISDN is
implemented somewhat differently
in different switches.

Note on Country
& Operator
options.

[ISDN implementation options are
shown, arranged by country, in a
table below – soon after E1
Parameter Definitions.]

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T1 Parameter Definitions (cont’d)
Field Name

Values

Description

Line Build Out

0 dB, -7.5 dB,
-15 dB, -22.5 dB

To reduce the crosstalk on received
signals, a transmit attenuator can
be placed in the data path.
Transmit attenuation is selectable.
Default: O dB

Pulse Shape
Level

0 to 40 Meters
40 to 81 m
81 to 122 m
122 to 162 m
162 to 200 m

Refers to length of cable
between MultiVOIP and
PBX/telco in meters. Most
common will be 0 to 40m.

Clocking

External/Internal

Set opposite to telco/PBX setting.
Example: if telco clocking internal,
set VOIP clocking as external.

Line Coding

AMI / B8ZS

Match to PBX or telco.

PCM Law

A-Law/Mu-Law

Match to PBX or telco. “
Mu-law” is analog-to-digital
compression/expansion
standard used in North America.
“A-law” is European standard.

Yellow Alarm
Format

Bit 2 / 1111…

Depending on the Frame Format
used, there are choices of Yellow
Alarm format, as follows:
D4: -Bit2 = 0 in every speech
channel
-FS bit of frame 12 is forced to
one.
ESF: -Bit2 = 0 in every speech
channel
–1111111100000000 pattern in
data link channel.
Check with your PBX/telco
administrator for the correct setting
or use the default value (1111 … ).

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E1 Parameters. The parameters applicable to E1 and their values are shown
in the figure below. These E1 Parameter fields are described in the tables that
follow.

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E1 Parameter Definitions
Field Name

Values

Description

T1/E1/ISDN

European standard.

Long-Haul
Mode

Y/N

CRC Check

Not applicable to E1.

(Cyclic
Redundancy
Check)
Frame Format

Double Frame;
MultiFrame (with
CRC4);
MultiFrame
(w/CRC4,
modified)

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E1 Parameter Definitions (cont’d)
Field Name

Values

Description

CAS Protocol

E&M Immed Strt
E&M Wink Start

Channel Associated Signaling
(CAS) is a method of incorporating
telephony signaling info into an E1
voice/data stream. In CAS, the
signaling bits (the A, B, C, and D
bits) are multiplexed into the signal
stream of each E1 channel. (By
contrast, in Common Channel
Signaling (CCS), one channel
handles signaling for all other
channels.) Each CAS protocol
defines the states of the signaling
bits during the various stages of a
call (IDLE, SEIZED, ANSWER,
RING-ON, RING-OFF).

E&M Wink with
dial tone
FXO Ground Strt
FXO Loop Start
FXS Ground Strt
FXS Loop Start
MFR2ITU
MFR2 China
MFR2 ANI

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E1 Parameter Definitions (cont’d)
ISDN Parameters
Field Name
Values
Description
Enable
ISDN-PRI

Y/N

If digital connection is ISDN-PRI
type, this box should be checked.
When ISDN is enabled, the “CAS
Protocols” field is grayed out
(ISDN has its own signaling
method).

Terminal/
Network

either “Terminal”
or “Network”

Country

see table, later this
chapter

Country in which MultiVOIP is
operating with ISDN.

Operator

see table, later this
chapter

Indicates phone switch
manufacturer/model or refers to
telco so as to specify the switching
system in question. ISDN is
implemented somewhat differently
in different switches.

Note on Country
& Operator
options.

[ISDN implementation options are
shown, arranged by country, in a
table below – soon after E1
Parameter Definitions.]

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E1 Parameter Definitions (cont’d)
Field Name

Values

Description

Line Build Out

0 dB, -7.5 dB,
-15 dB, -22.5 dB

To reduce the crosstalk on received
signals, a transmit attenuator can
be placed in the data path.
Transmit attenuation is selectable.
Default: O dB

Pulse Shape
Level

0 to 40 Meters
40 to 81 m
81 to 122 m
122 to 162 m
162 to 200 m

Refers to length of cable
between MultiVOIP and
PBX/telco in meters. Most
common will be 0 to 40m.

Clocking

External/Internal

Set opposite to telco/PBX setting.
Example: if telco clocking internal,
set VOIP clocking as external.

Line Coding

AMI / HDB3

Match to PBX or telco.

PCM Law

A-Law/Mu-Law

Match to PBX or telco.
“A-law” is analog-to-digital
compression/expansion
standard used in Europe.
“Mu-law” is North American
standard.

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10. Set ISDN Parameters (if applicable). These parameters are acces-sible
in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a
Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the
particular implementation of ISDN that your telco uses. The ISDN types
supported by the digital MultiVOIP units (at press time) are listed below,
organized by country.

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11. Set SNMP Parameters (Remote Voip Management). This dialog box can
be reached by pulldown menu, keyboard shortcut, or sidebar. To make the
MultiVOIP controllable by a remote PC running the MultiVoipManager
software, check the “Enable SNMP Agent” box on the SNMP Parameters
screen.

Accessing “SNMP Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + M

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In each field, enter the values that fit your particular system.

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The SNMP Parameter fields are described in the table below.
SNMP Parameter Definitions
Field Name

Values

Description

Enable SNMP
Agent

Y/N

Enables the SNMP code in the firmware
of the MultiVOIP. This must be
enabled for the MultiVOIP to
communicate with and be controllable
by the
MultiVoipManager software.
Default: disabled

Trap Manager Parameters
Address

4 places; n.n.n.n
n = 0-255

Community
Name

IP address of MultiVoipManager PC.

A “community” is a group of VOIP
endpoints that can communicate with
each other. Often “public” is used to
designate a grouping where all end users
have access to entire VOIP network.
However, calling permissions can be
configured to restrict access as needed.

Port Number

162

Community
Name 1

Length = 19
characters (max.)
Case sensitive.

Permissions

Read-Only,

The default port number of the SNMP
manager receiving the traps is the
standard port 162.
First community grouping.

If this community needs to change
MultiVOIP settings, select Read/Write.
Otherwise, select Read-Only to view
settings.

Read/Write

Community
Name 2

Length = 19
characters (max.)
Case sensitive.

Second community grouping

Permissions

Read-Only,

If this community needs to change
MultiVOIP settings, select Read/Write.
Otherwise, select Read-Only to view
settings.

Read/Write

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12. Set Regional Parameters (Phone Signaling Tones & Cadences).
This dialog box can be reached by pulldown menu, keyboard shortcut, or
sidebar.

Accessing “Regional Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + R

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The Regional Parameters screen will appear. For the country selected, the
standard set of frequency pairs will be listed for dial tone, busy tone,
‘unobtainable’ tone (fast busy or trunk busy), and ring tone.

In each field, enter the values that fit your particular system.

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The Regional Parameters fields are described in the table below.
“Regional Parameter” Definitions
Field Name

Values

Description

Country/
Region

USA, Japan, UK,
Custom

Name of a country or region that uses a
certain set of tone pairs for dial tone,
ring tone, busy tone, ‘unobtainable’
tone (fast busy tone) and re-order tone
(a tone pattern indicating the need for
the user to hang up the phone). In
some cases, the tone-pair scheme
denoted by a country name may also
be used outside of that country. The
“Custom” option (button) assures that
any tone-pairing scheme worldwide
can be accommodated.

Type column

dial tone,
ring tone,
busy tone,
unobtainable tone
(fast busy),
& re-order tone

Type of telephony tone-pair for which
frequency, gain, and cadence are being
presented.

Frequency 1

frequency in Hertz

Frequency 2

frequency in Hertz

Lower frequency of pair.
Higher frequency of pair.

Gain 1

gain in dB
+3dB to –31dB
and “mute” setting

Amplification factor of lower
frequency of pair.
This figure describes amplification that
the MultiVOIP
applies to outbound tones entering the
MultiVOIP at
the T1 port. Default: -16dB

Gain 2

gain in dB
+3dB to –31dB
and “mute” setting

Amplification factor of higher
frequency of pair.
This figure describes amplification that
the MultiVOIP
applies to outbound tones entering the
MultiVOIP at
the T1 port. Default: -16dB

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“Regional Parameter” Definitions (cont’d)
Field Name

Values

Description

Cadence
(msec) On/Off

n/n/n/n
four integer time
values in
milli-seconds; zero
value for dial-tone
indicates
continuous tone

On/off pattern of tone durations used
to denote phone ringing, phone busy,
connection unobtainable (fast busy),
and dial tone (continuous and
described as “0“). Default values
differ for different countries/regions.
Although most cadences have only two
parts (an “on” duration and an “off”
duration), some telephony cadences
have four parts. Most cadences, then,
are expressed as two iterations of a
two-part sequence. Although this is
redundant, it is necessary to allow for
expression of 4-part cadences.

Click on the “Custom” button to bring
up the Custom Tone Pair Settings
screen. This screen allows the user to
specify tone pair attributes that are not
found in any of the standard
national/regional telephony toning
schemes.

Custom (button)

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13. Set Custom Tones and Cadences (optional) . The Regional Parameters
dialog box has a secondary dialog box that allows you to customize DTMF
tone pairs to create unique ring-tones, dial tones, busy-tones “unobtainable”
tones (fast busy signal) or “re-order” tones (telling the user that they must
hang up an off-hook phone) for your system. This screen allows the user to
specify tone-pair attributes that are not found in any of the standard
national/regional telephony toning schemes. To access this customization
feature, click on the Custom button on the Regional Parameters screen.

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The Custom Tone-Pair Settings fields are described in the table below.

Custom Tone-Pair Settings Definitions
Field Name

Values

Description

Tone Pair

dial tone
busy tone
ring tone,
‘unobtainable’ &
re-order tones

Identifies the type of telephony
signaling tone for which frequencies
are being specified.

TONE PAIR VALUES

About Defaults: US telephony
values are used as defaults on this
screen. However, since this dialog
box is provided to allow custom
tone-pair settings, default values are
essentially irrelevant.

Frequency 1

frequency in Hertz

Frequency of lower tone of pair.
This outbound tone pair enters the
MultiVOIP at the T1/E1 port.

Frequency 2

frequency in Hertz

Gain 1

gain in dB
+3dB to –31dB
and “mute” setting

Gain 2

gain in dB
+3dB to –31dB
and “mute” setting

Frequency of higher tone of pair.
This outbound tone pair enters the
MultiVOIP at the T1/E1 port.
Amplification factor of lower
frequency of pair. This figure
describes amplification that the
MultiVOIP applies to outbound
tones entering the MultiVOIP at
the T1 port. Default = -16dB
Amplification factor of higher
frequency of pair. This figure
describes amplification that the
MultiVOIP applies to outbound
tones entering the MultiVOIP at
the T1 port. Default = -16dB

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Custom Tone-Pair Settings Definitions
Field Name

Values

Description

Cadence 1

integer time value
in
milli-seconds; zero
value for dial-tone
indicates
continuous tone

On/off pattern of tone durations
used to denote phone ringing, phone
busy, connection unobtainable tone
(fast busy), dial tone (which is
continuous and described as “0“) &
re-order tone. Cadence 1 is duration
of first period of tone being “on” in
the cadence of the telephony signal
(which could be ring-tone, busytone, unobtainable tone, dial tone, or
re-order tone).

Cadence 2

duration in
milliseconds

Cadence 2 is duration of first “off”
period in signaling cadence.

Cadence 3

duration in
milliseconds

Cadence 3 is duration of second
“on” period in signaling cadence.

Cadence 4

duration in
milliseconds

Cadence 4 is duration of second
“off” period in the signaling
cadence, after which the 4-part
cadence pattern of the telephony
signal repeats.

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14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters
screen is applicable when the VOIP administrator has chosen to receive log
reports by email (this is done by selecting the “SMTP” checkbox in the
Others screen and selecting “Enable SMTP” in the SMTP Parameters
screen.). The SMTP Parameters screen can be reached by pulldown menu,
keyboard shortcut, or sidebar.

Accessing “SMTP Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt + S

MultiVOIP as Email Sender. When SMTP is used, the MultiVOIP will
actually be given its own email account (with Login Name and Password) on
some mail server connected to the IP network. Using this account, the
MultiVOIP will then send out email messages containing log report
information. The “Recipient” of the log report email is ordinarily the VoIP
administrator. Because the MultiVOIP cannot receive email, a “Reply-To”
address must also be set up. Ordinarily, the “Reply-To” address is that of a
technician who has access to the mail server or MultiVOIP or both, and the
VoIP administrator might also be designated as the “Reply-To” party. The
main function of the Reply-To address is to receive error or failure messages
regarding the emailed reports.

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The SMTP Parameters screen is shown below.

“SMTP Parameters” Definitions
Field Name

Values

Description

Enable SMTP

Y/N

In order to send log reports by email,
this box must be checked. However, to
enable SMTP functionality, you must
also select “SMTP” in the Logs screen.

alpha-numeric,
per email
domain

This is the User Name for the
MultiVOIP unit’s email account.

Password

alpha-numeric

Mail Server IP
Address

n.n.n.n
for n= 0 to 255

Port Number

This mail server must be accessible on
the IP network to which the MultiVOIP
is connected.
25 is a standard port number for SMTP.

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......
“SMTP Parameters” Definitions (cont’d)
Field Name

Values

Description

Mail Type

text or html

Mail type in which log reports will be
sent.

Subject

text

User specified. Subject line that will
appear for all emailed log reports for
this MultiVOIP unit.

Reply-To
Address

email address

Recipient
Address

email address
Mail Criteria

Number of
Records

integer

Number of Days

integer

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User specified. This email address
functions as a source email identifier for
the MultiVOIP, which, of course,
cannot usefully receive email messages.
The Reply-To address provides a
destination for returned messages
indicating the status of messages sent by
the MultiVOIP (esp. to indicate when
log report email was undeliverable or
when an error has occurred).
User specified. Email address at which
VOIP administrator will receive log
reports.
Criteria for sending log summary by
email.
The log summary email will be sent out
either when the user-specified number
of log messages has accumulated, or
once every day or multiple days, which
ever comes first.
This is the number of log records that
must accumulate to trigger the sending
of a log-summary email.
This is the number of days that must
pass before triggering the sending of a
log-summary email.

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The SMTP Parameters dialog box has a secondary dialog box, Custom
Fields, that allows you to customize email log messages for the MultiVOIP.
The MultiVOIP software logs data about many aspects of the call traffic going
through the MultiVOIP. The Custom Fields screen lets you pick which aspects
will be included in the email log reports.

“Custom Fields” Definitions
Field

Description

Select All

Log report to
include all fields
shown.
Data channel
carrying call.
Length of call.
Total packets sent in
call.
Total bytes sent in
call.
Packets lost in call.

Channel
Number
Duration
Packets
Sent
Bytes
Sent
Packets
Lost

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Field

Description

Start Date,
Time
Call Mode
Packets
Received
Bytes
Received

Date and time the phone
call began.
Voice or fax.
Total packets received
in call.

Coder

Total bytes received in
call.
Voice Coder
/Compression Rate used
for call will be listed in
log.

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Technical Configuration (Digital Voips)

“Custom Fields” Definitions (cont’d)
Field

Description

Field

Description

Outbound

Digits put out by
MultiVOIP onto the
T1 or E1 line.

Prefix
Matched

When selected, the
phonebook prefix
matched in processing
call will be listed in log.

Digits

Call
Status

Successful or
unsuccessful.
From Details
Gateway
Originating gateway
Number
IP Addr
IP address where
call originated.

Gatew N.

Descript

Options

Identifier of site
where call
originated.
When selected, log
will not use/non-use
of Silence
Compression and
Forward Error
Correction by call
originator.

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IP Addr

Options

To Details
Completing or
terminating gateway
IP address where call
was completed or
terminated.
Identifier of site where
call was completed or
terminated.
When selected, log will
not use/non-use of
Silence Compression
and Forward Error
Correction by call
terminator.

Technical Configuration (Digital Voips)

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15. Set Log Reporting Method. The Logs screen lets you choose how the
VoIP administrator will receive log reports about the MultiVOIP’s
performance and the phone call traffic that is passing through it. Log reports
can be received in one of three ways:
A. in the MultiVOIP program (GUI),
B. via email (SMTP), or
C. at the MultiVoipManager remote voip system management
program (SNMP).

Accessing “Logs” Screen
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt + O

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VoIP system design. If you intend to use a SysLog Server program for
logging, click in that Enable check box. The common SysLog logical port
number is 514. If you intend to use the MultiVOIP web browser GUI for
configuration and control of MultiVOIP units, be aware that the web browser
GUI does not support logs directly. However, when the web browser GUI is
used, log files can still be sent to the voip administrator via email (which
requires activating the SMTP logging option in this screen).

Field Name
Enable Console
Messages

“Logs” Screen Definitions
Values
Description
Y/N

Allows MultiVOIP debugging messages to
be read via a basic tele-communications
program like HyperTerminal ™ or similar
application. Normally, this should be
disabled because it consumers MultiVOIP
pro-cessing resources. Console messages are
meant for use by tech support personnel.

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“Logs” Screen Definitions (cont’d)
Field Name
Values
Description
Filters (button)

Turn Off Logs

Click to access secondary screen on where
console messages can be included/excluded
by category and on a per-channel basis. (See
the Console Messages Filter Settings screen
on subsequent page.)
Y/N

Disables log reporting function.
Only one of these three log reporting
methods, GUI, SMTP, or SNMP, may be
chosen.

Logs Buttons

GUI

Y/N

User must view logs at the MultiVOIP
configuration program.

SNMP

Y/N

Log messages will be delivered to the
MultiVoipManager application program.

SMTP

Y/N

Log messages will be sent to user-specified
email address.

SysLog Server
Enable

Y/N

This box must be checked if logging is to be
done in conjunction with a SysLog Server
program. For more on SysLog Server, see
Operation & Maintenance chapter.

IP Address

n.n.n.n
for n=
0-255

IP address of computer, connected to voip
network, on which SysLog Server program is
running.

Port

514

Logical port for SysLog Server. 514 is
commonly used.

Online Statistics
Updation
Interval

integer

Set the interval (in seconds) at which logging
information will be updated.

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To customize console messages by category and/or by channel, click on
“Filters” and use the Console Messages Filters Settings screen.

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16. Set Supplementary Services Parameters. This dialog box can be
reached by pulldown menu, keyboard shortcut, or sidebar.
Accessing “Supplementary Services Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt +H

Supplementary Services features derive from the H.450 standard, which brings
to voip telephony functionality once only available with PSTN or PBX
telephony. Supplementary Services features can be used under H.323 only and
not under SIP.

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In each field, enter the values that fit your particular network.

Of the features implemented under Supplementary Services, three are very
closely related: Call Transfer, Call Hold, and Call Waiting. Call Name
Identification is similar but not identical to the premium PSTN feature
commonly known as Caller ID.
Call Transfer. Call Transfer allows one party to re-connect the party with
whom they have been speaking to a third party. The first party is
disconnected when the third party becomes connected. Feature is invoked
by a programmable phone keypad sequence (for example, #7).
Call Hold. Call Hold allows one party to maintain an idle (non-talking)
connection with another party while receiving another call (Call Waiting),
while initiating another call (Call Transfer), or while performing some
other call management function. Invoked by keypad sequence.
Call Waiting. Call Waiting notifies an engaged caller of an incoming call
and allows them to receive a call from a third party while the party with
whom they have been speaking is put on hold. Invoked by keypad
sequence.
Call Name Identification. When enabled for a given voip unit (the ‘home’
voip), this feature gives notice to remote voips involved in calls.
Notification goes to the remote voip administrator, not to individual phone
stations. When the home voip is the caller, a plain English descriptor will
be sent to the remote (callee) voip identifying

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the channel over which the call is being originated (for example, “Calling
Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a
certain individual, the descriptor could say that, as well (for example
“Calling Party - Harold Smith in Omaha”). When the home voip receives a
call from any remote voip, the home voip sends a status message back to
that caller. This message confirms that the home voip’s phone channel is
either busy or ringing or that a connection has been made (for example,
“Busy Party - Omaha Sales Office Line ”). These messages appear in the
Statistics – Call Progress screen of the remote voip.
Note that Supplementary Services parameters are applied on a channel-bychannel basis. However, once you have established a set of supplementary
parameters for a particular channel, you can apply this entire set of parameters
to another channel by using the Copy Channel button and its dialog box. To
copy a set of Supplementary Services parameters to all channels, select “Copy
to All” and click Copy.

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The Supplementary Services fields are described in the tables below.

Supplementary Services Parameter Definitions
Field Name

Values

Description

Select
Channel

1-2 (210);
1-4 (410);
1-8 (810)

The channel to be configured is selected
here.

Call Transfer
Enable

Y/N

Select to enable the Call Transfer function
in the voip unit.
This is a “blind” transfer and the sequence
of events is as follows:
Callers A and B are having a
conversation.
Caller A wants to put B into contact with
C.
Caller A dials call transfer sequence.
Caller A hears dial tone and dials number
for caller C.
Caller A gets disconnected while Caller B
gets connected to caller C.

Transfer
Sequence

any phone
keypad
character

The numbers and/or symbols that the
caller must press on the phone keypad to
initiate a call transfer.
The call-transfer sequence can be 1 to 4
characters in length using any
combination of digits or characters
(* or #).
The sequences for call transfer, call hold,
and call waiting can be from 1 to 4 digits
in length consisting of any combination
of digits 1234567890*#.

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Supplementary Services Definitions (cont’d)
Field Name

Values

Description

Call Hold
Enable

Y/N

Select to enable Call Hold function in
voip unit.
Call Hold allows one party to maintain an
idle (non-talking) connection with another
party while receiving another call (Call
Waiting), while initiating another call
(Call Transfer), or while performing some
other call management function.

Hold
Sequence

phone
keypad

The numbers and/or symbols that the
caller must press on the phone keypad to
initiate a call hold.
The call-hold sequence can be 1 to 4
characters in length using any
combination of digits or characters
(* or #).

characters

Call Waiting
Enable

Y/N

Select to enable Call Waiting function in
voip unit.

Retrieve
Sequence

phone
keypad

The numbers and/or symbols that the
caller must press on the phone keypad to
initiate retrieval of a waiting call.
The call-waiting retrieval sequence can be
1 to 4 characters in length using any
combination of digits or characters
(* or #).
This is the phone keypad sequence that a
user must press to retrieve a waiting call.
Customize-able. Sequence should be
distinct from sequence that might be used
to retrieve a waiting call via the PBX or
PSTN.

characters,
two
characters
in length

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Supplementary Services Definitions (cont’d)
Field Name
Call Name
Identification

Enable

Values

Description
Enables CNI function. Call Name
Identification is not the same as Caller ID.
When enabled on a given voip unit
currently being controlled by the
MultiVOIP GUI (the ‘home voip’), Call
Name Identification sends an identifier
and status information to the
administrator of the remote voip involved
in the call. The feature operates on a
channel-by-channel basis (each channel
can have a separate identifier).
If the home voip is originating the call,
only the Calling Party field is
applicable. If the home voip is receiving
the call, then the Alerting Party, Busy
Party, and Connected Party fields are
the only applicable fields (and any or all
of these could be enabled for a given voip
channel). The status information confirms
back to the originator that the callee (the
home voip) is either busy, or ringing, or
that the intended call has been completed
and is currently connected.
The identifier and status information are
made available to the remote voip unit
and appear in the Caller ID field of its
Statistics – Call Progress screen. (This is
how MultiVOIP units handle CNI
messages; in other voip brands, H.450
may be implemented differently and then
the message presentation may vary.)

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Supplementary Services Definitions (cont’d)
Field Name
Calling Party,
Allowed
Name Type
(CNI)

Values

Description
If the ‘home’ voip unit is originating the
call and Calling Party is selected, then
the identifier (from the Caller Id field)
will be sent to the remote voip unit being
called. The Caller Id field gives the
remote voip administrator a plainlanguage identifier of the party that is
originating the call occurring on a specific
channel.
This field is applicable only when the ‘home’
voip unit is originating the call.

Example. Suppose a voip system has
offices in both Denver and Omaha. In the
Omaha voip unit (the ‘home’ voip in this
example), Call Name Identification has
been enabled, Calling Party has been
enabled as an Allowed Name Type, and
“Omaha Sales Office Voipchannel 2” has
been entered in the Caller Id field.
When channel 2 of the Omaha voip is
used to make a call to any other voip
phone station (for example, the Denver
office), the message
“Calling Party - Omaha Sales Office
Voipchannel 2” will appear in the “Caller
Id” field of the
Statistics - Call Progress screen
of the Denver voip.

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Supplementary Services Definitions (cont’d)
Field Name
Alerting
Party,
Allowed
Name Type
(CNI)

Values

Description
If the ‘home’ voip unit is receiving the
call and Alerting Party is selected, then
the identifier (from the Caller Id field)
will tell the originating remote voip unit
that the call is ringing.
This field is applicable only when the ‘home’
voip unit is receiving the call.

Example. Suppose a voip system has
offices in both Denver and Omaha. In the
Omaha voip unit (the ‘home’ voip unit in
this example), Call Name Identification
has been enabled, Alerting Party has
been enabled as an Allowed Name Type,
and “Omaha Sales Office Voipchannel 2”
has been entered in the Caller Id field of
the Supplementary Services screen.
When channel 2 of the Omaha voip
receives a call from any other voip phone
station (for example, the Denver office),
the message “Alerting Party - Omaha
Sales Office Voipchannel 2” will be sent
back and will appear in the Caller Id field
of the Statistics – Call Progress screen
of the Denver voip. This confirms to the
Denver voip that the phone is ringing in
Omaha.

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Supplementary Services Definitions (cont’d)
Field Name
Busy Party,
Allowed
Name Type
(CNI)

Values

Description
If the ‘home’ voip unit is receiving a call
directed toward an already engaged
channel or phone station and Busy Party
is selected, then the identifier (from the
Caller Id field) will tell the originating
remote voip unit that the channel or called
party is busy.
This field is applicable only when the ‘home’
voip unit is receiving the call.

Example. Suppose a voip system has
offices in both Denver and Omaha. In the
Omaha voip unit (the ‘home’ voip unit in
this example), Call Name Identification
has been enabled, Busy Party has been
enabled as an Allowed Name Type, and
“Omaha Sales Office Voipchannel 2” has
been entered in the Caller Id field of the
Supplementary Services screen.
When channel 2 of the Omaha voip is
busy but still receives a call attempt from
any other voip phone station (for
example, the Denver office), the message
“Busy Party - Omaha Sales Office
Voipchannel 2” will be sent back and will
appear in the Caller Id field of the
Statistics – Call Progress screen of the
Denver voip. This confirms to the Denver
voip that the channel or phone station is
busy in Omaha.

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Supplementary Services Definitions (cont’d)
Field Name
Connected
Party,
Allowed
Name Type
(CNI)

Values

Description
If the ‘home’ voip unit is receiving a call
and Connected Party is selected, then the
identifier (from the Caller Id field) will
tell the originating remote voip unit that
the attempted call has been completed and
the connection is made.
This field is applicable only when the ‘home’
voip unit is receiving the call.

Example. Suppose a voip system has
offices in both Denver and Omaha. In the
Omaha voip unit (the ‘home’ voip unit in
this example), Call Name Identification
has been enabled, Connected Party has
been enabled as an Allowed Name Type,
and “Omaha Sales Office Voipchannel 2”
has been entered in the Caller Id field of
the Supplementary Services screen.
When channel 2 of the Omaha voip
completes an attempted call from any
other voip phone station (for example, the
Denver office), the message “Connected
Party - Omaha Sales Office Voipchannel
2” will be sent back and will appear in the
Caller Id field of the Statistics – Call
Progress screen of the Denver voip. This
confirms to the Denver voip that the call
has been completed to Omaha.

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Supplementary Services Definitions (cont’d)
Field Name

Values

Caller ID

Description
This is the identifier of a specific channel
of the ‘home’ voip unit. The Caller Id
field typically describes a person, office,
or location, for example, “Harry Smith,”
or “Bursar’s Office,” or “Barnesville
Factory.”

Default

When this button is clicked, all
Supplementary Service parameters are set
to their default values.

Copy
Channel

Copies the Supplementary Service
attributes of one channel to another
channel. Attributes can be copied to
multiple channels or all channels at once.

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17. Set Baud Rate. The Connection option in the sidebar menu has a “Settings”
item that includes the baud-rate setting for the COM port of the computer running the
MultiVOIP software.

First, it is important to note that the default COM port established by the
MultiVOIP program is COM1. Do not accept the default value until you
have checked the COM port allocation on your PC. To do this, check for
COM port assignments in the system resource dialog box(es) of your
Windows operating system. If COM1 is not available, you must change the
COM port setting to COM2 or some other COM port that you have
confirmed as being available on your PC.
The default baud rate is 115,200 bps.

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18. View System Information screen and set updating interval (optional).
This dialog box can be reached by pulldown menu, keyboard shortcut, or
sidebar.

Accessing the “System Information” Screen
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt +Y

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This screen presents vital system information at a glance. Its primary use is in
troubleshooting.

System Information Parameter Definitions
Field Name

Values

Description

Boot Version

nn.nn

Indicates the version of the code that is
used at the startup (booting) of the voip.
The boot code version is independent of
the software version.

Mac Address

alphanumeric

Denotes the number assigned as the voip
unit’s unique Ethernet address.

Up Time

days:
hours:
mm:ss

Indicates how long the voip has been
running since its last booting.

Firmware
Version

alphanumeric

Indicates version of MultiVOIP firmware.

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The frequency with which the System Information screen is updated is
determined by a setting in the Logs screen

19. Saving the MultiVOIP Configuration. When values have been set for all
of the MultiVOIP’s various operating parameters, click on Save Setup in the
sidebar.

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20. Creating a User Default Configuration. When a “Setup” (complete
grouping of parameters) is being saved, you will be prompted about
designating that setup as a “User Default” setup. A User Default setup may
be useful as a baseline of site-specific values to which you can easily revert.
Establishing a User Default Setup is optional.

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Chapter 6: Technical Configuration
for Analog/BRI MultiVOIPs
(MVP130, MVP-210/210G,
MVP-410/410G,
MVP-810/810G &
MVP-410ST/810ST)

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Configuring the Analog/BRI MultiVOIP
There are two ways in which the MultiVOIP must be configured before
operation: technical configuration and phonebook configuration.
Technical Configuration. First, the MultiVOIP must be configured to operate
with technical parameter settings that will match the equipment with which it
interfaces. There are eight types of technical parameters that must be set.
These technical parameters pertain to
(1) its operation in an IP network,
(2) its operation with telephony equipment,
(3) its transmission of voice and fax messages,
(4) its interaction with SNMP (Simple Network Management Protocol)
network management software (MultiVoipManager),
(5) certain telephony attributes that are common to particular nations or
regions,
(6) its operation with a mail server on the same IP network (per SMTP
parameters) such that log reports about VoIP telephone call traffic can be sent
to the administrator by email,
(7) implementing some common premium telephony features (Call Transfer,
Call Hold, Call Waiting, Call ID – “Supplementary Services”), and
(8) selecting the method by which log reports will be made accessible.
The process of specifying values for the various parameters in these seven
categories is what we call “technical configuration” and it is described in this
chapter.
Phonebook Configuration. The second type of configuration that is required
for the MultiVOIP pertains to the phone number dialing sequences that it will
receive and transmit when handling calls. Dialing patterns will be affected by
both the PBX/telephony equipment and the other VOIP devices that the
MultiVOIP unit interacts with. We call this “Phonebook Configuration,” and,
for analog MultiVOIP units, it is described nominally in Chapter 9: Analog
Phonebook Configuration of this manual. But, in fact, nearly all of the
descriptions and examples for analog phonebook configuration are to be found
in Chapter 7 if the analog voip is operating under the North American
telephony scheme, or in Chapter 8 if the analog voip is operating under a
European telephony scheme. Chapter 2, the Quick Start Instructions, presents
additional examples relevant to the analog voips.
Local/Remote Configuration. The MultiVOIP must be configured locally at
first (to establish an IP address for the MultiVOIP unit). But changes to this
initial configuration can be done either locally or remotely.

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Local configuration is done through a connection between the “Command”
port of the MultiVOIP and the COM port of the computer; the MultiVOIP
configuration program is used.
Remote configuration is done through a connection between the MultiVOIP’s
Ethernet (network) port and a computer connected to the same network. The
computer could be miles or continents away from the MultiVOIP itself. There
are two ways of doing remote configuration and operation of the MultiVOIP
unit: (1) using the MultiVoipManager SNMP program, or (2) using the
MultiVOIP web browser interface program.
MultiVoipManager. MultiVoipManager is an SNMP agent program (Simple
Network Management Protocol) that extends the capabilities of the MultiVOIP
configuration program: MultiVoipManager allows the user to manage any
number of VOIPs on a network, whereas the MultiVOIP configuration
program can manage only the VOIP to which it is directly/locally connected.
The MultiVoipManager can configure multiple VOIPs simultaneously,
whereas the MultiVOIP configuration program can configure only one at a
time.
MultiVoipManager may (but does not need to) reside on the same PC as the
MultiVOIP configuration program. The MultiVoipManager program is on the
MultiVOIP Product CD. Updates, when applicable, may be posted at on the
MultiTech FTP site. To download, go to ftp://ftp.multitech.com/MultiVoip/.
Web Browser Interface. The MultiVOIP web browser GUI gives access to
the same commands and configuration parameters as are available in the
MultiVOIP Windows GUI except for logging functions. When using the web
browser GUI, logging can be done by email (the SMTP option).

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Functional Equivalence of Interfaces. The MultiVOIP configuration
program is required to do the initial configuration (that is, setting an IP address
for the MultiVOIP unit) so that the VOIP unit can communicate with the
MultiVoipManager program or with the web browser GUI. Management of
the VOIP after that point can be done from any of these three programs since
they all offer essentially the same functionality. Functionally, either the
MultiVoipManager program or the web browser GUI can replace the
MultiVOIP configuration program after the initial configuration is complete
(with minor exceptions, as noted).
WARNING: Do not attempt to interface the MultiVOIP unit with two
control programs simultaneously (that is, by accessing the
MultiVOIP configuration program via the Command Port
and either the MultiVoipManager program or the web
browser interface via the Ethernet Port). The results of
using two programs to control a single VOIP
simultaneously would be unpredictable.

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Local Configuration
This manual primarily describes local configuration with the Windows GUI.
After IP addresses have been set locally using the Windows GUI, most aspects
of configuration (logging functions are an exception) can be handled through
the web browser GUI, as well (see the Operation and Maintenance chapter of
this manual). In most aspects of configuration, the Windows GUI and webbrowser GUI differ only graphically, not functionally. For information on
SNMP remote configuration and management, see the MultiVoipManager
documentation.

Pre-Requisites
To complete the configuration of the
MultiVOIP unit, you must know several
things about the overall system.
Before configuring your MultiVOIP Gateway unit, you must know the values
for several IP and telephone parameters that describe the IP network system
and telephony system (PBX or telco central office equipment) with which the
digital MultiVOIP will interact. If you plan to receive log reports on phone
traffic by email (SMTP), you must arrange to have an email address assigned
to the VOIP unit on the email server on your IP network.

IP Parameters
The following parameters must be known about the network (LAN, WAN,
Internet, etc.) to which the MultiVOIP will connect:
➼ Ask your computer network
administrator.

Info needed to operate:
all MultiVOIP models.

IP Network Parameters:
Record for each VOIP Site
in System

• IP Address
• IP Mask
• Gateway
• Domain Name Server (DNS) Info
(not implemented; for future use)

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Analog Telephony Interface Parameters
(for MVP130/210/410/810)
The following parameters must be known about the PBX or telco central office
equipment to which the analog MultiVOIP will connect:
➼ Analog Phone Parameters
Ask phone company or
telecom manager.

Needed for:
MVP810
MVP410
MVP210
MVP130

Analog Telephony Interface Parameters:
Record for this VOIP Site

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ISDN-BRI Telephony Parameters
(for MVP-410ST/810ST)
The following parameters must be known about the PBX or telco central office
equipment to which the analog MultiVOIP will connect:
➼ ISDN-BRI Phone Parameters
Ask phone company or
telecom manager.

Needed for:
MVP810ST
MVP410ST

ISDN-BRI Telephony Interface Parameters:
Record them for this VOIP Site

Write down the values for these telephony parameters (whether analog or
ISDN-BRI). You will need to enter these values in the “Interface” screen
(analog) or “ISDN Parameters” screen (ISDN-BRI) in the Configuration
section of the MultiVOIP software.

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SMTP Parameters (for email call log reporting)
required if log reports of
VOIP call traffic
are to be sent by email

Optional

T o : I .T . D e p a r t m
r e : e m

e n t

a il a c c o u n t f o r V O IP

voip-unit2@biggytech.com

Get the IP address of the
mail server computer, as
well.

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Local Configuration Procedure (Summary)
After the MultiVOIP configuration software has been installed in the
‘Command’ PC (which is connected to the MultiVOIP unit), several steps must
be taken to configure the MultiVOIP to function in its specific setting.
Although the summary below includes all of these steps, some are optional.
1. Check Power and Cabling.
2. Start MultiVOIP Configuration Program.
3. Confirm Connection.
4. Solve Common Connection Problems.
A. Fixing a COM Port Problem.
B. Fixing a Cabling Problem.
5. Familiarize yourself with configuration parameter screens and how to access
them.
6. Set IP Parameters.
7. Enable web browser GUI (optional).
8. Set Voice/Fax Parameters.
9. Set Telephony Interface Parameters (analog) or ISDN Parameters
(ISDN/BRI).
10. Set SNMP Parameters (applicable if MultiVoipManager remote
management software is used).
11. Set Regional Parameters (Phone Signaling Tones and Cadences).
12. Set Custom Tones and Cadences (optional).
13. Set SMTP Parameters (applicable if Log Reports are via Email).
14. Set Log Reporting Method (GUI, locally in MultiVOIP Configuration
program; SNMP, remotely in MultiVoipManager program; or SMTP, via
email).
15. Set Supplementary Services Parameters. The Supplementary Services
screen allows voip deployment of features that are normally found in PBX or
PSTN systems (e.g., call transfer and call waiting).
16. Set Baud Rate (of COM port connection to ‘Command’ PC).
17. View System Info screen and set updating interval (optional).
18. Save the MultiVOIP configuration.
19. Create a User Default Configuration (optional).

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When technical configuration is complete, you will need to configure the
MultiVOIP’s phonebooks (for all models) and its embedded gatekeeper
functionality, if present (for MVP-210G, -410G, and 810G only). This manual
has separate chapters describing T1 Phonebook Configuration for NorthAmerican-influenced telephony settings and E1 Phonebook Configuration for
Euro-influenced telephony settings, as well as a separate Embedded
Gatekeeper chapter.

Local Configuration Procedure (Detailed)
You can begin the configuration process as a continuation of the MultiVOIP
software installation. You can establish your configuration or modify it at any
time by launching the MultiVOIP program from the Windows Start menu.
1. Check Power and Cabling. Be sure the MultiVOIP is turned on and
connected to the computer via the MultiVOIP’s Command Port (DB9
connector at computer’s COM port; RJ45 connector at MultiVOIP).
2. Start MultiVOIP Configuration Program. Launch the MultiVOIP
program from the Windows Start menu (from the folder location determined
during installation).

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4. Solving Common Connection Problems. .
A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is
grayed out and seems inaccessible, the COM port that was specified for its
communication with the PC is unavailable and must be changed. An error
message will appear.

Ctrl + G

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4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the
computer, two error messages will appear (saying “Multi-VOIP Not Found”
and “Phone Database Not Read”).

In this case, the MultiVOIP is simply disconnected from the network. For
instructions on MultiVOIP cable connections, see the Cabling section of
Chapter 3.
5. Configuration Parameter Groups: Getting Familiar, Learning About
Access. The first part of configuration concerns IP parameters, Voice/FAX
parameters, Telephony Interface parameters, SNMP parameters, Regional
parameters, SMTP parameters, Supplementary Services parameters, Logs, and
System Information. In the MultiVOIP software, these seven types of
parameters are grouped together under “Configuration” and each has its own
dialog box for entering values.
Generally, you can reach the dialog box for these parameter groups in one of
four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar. ..

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6. Set IP Parameters. This dialog box can be reached by pulldown menu,
toolbar icon, keyboard shortcut, or sidebar.

Accessing “IP Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt + I

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In each field, enter the values that fit your particular network.

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The IP Parameters fields are described in the table below.
Field Name

IP Parameter Definitions
Values
Description

Enable Diffserv

Y/N

Frame Type

Type II, SNAP

Must be set to match
network’s frame type.
Default is Type II.

IP Address

4-places, 0-255

The unique LAN IP address
assigned to the MultiVOIP.

IP Mask

4-places, 0-255

Subnetwork address that
allows for sharing of IP
addresses within a LAN.

Gateway

4-places, 0-255.

Enable DNS

Y/N.
(feature not yet
implemented; for
future use)

The IP address of the
device that connects your
MultiVOIP to the Internet.
Enables Domain Name
Space/System function
where computer names are
resolved using a worldwide
distributed database.

DNS Server IP
Address

4-places, 0-255
(feature not yet
implemented; for
future use)

IP address of specific DNS
server to be used to resolve
Internet computer names.

FTP Server
Enable

Y/N
See “FTP Server
File Transfers” in
Operation &
Maintenance
chapter.

MultiVOIP unit has an FTP
Server function so that
firmware and other
important operating
software files can be
transferred to the voip via
the network.

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7. Enable Web Browser GUI (Optional). After an IP address for the
MultiVOIP unit has been established, you can choose to do any further
configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b)
by continuing to use the MultiVOIP Windows GUI. If you want to do
configuration work using the web browser GUI, you must first enable it. To do
so, follow the steps below.
A. Set IP address of MultiVOIP unit using the MultiVOIP Configuration
program (the Windows GUI).
B. Save Setup in Windows GUI.
C. Close Windows GUI.
D. Install Java program from MultiVOIP product CD (on first use only).
E. Open web browser.
F. Browse to IP address of MultiVOIP unit.
G. If username and password have been established, enter them when when
prompted.
H. Use web browser GUI to configure or operate MultiVOIP unit. The
configuration screens in the web browser GUI will have the same content as
their counterparts in the Windows GUI; only the graphic presentation will be
different.
For more details on enabling the MultiVOIP web GUI, see the “Web Browser
Interface” section of the Operation & Maintenance chapter of this manual.

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8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown
menu, toolbar icon, keyboard shortcut, or sidebar.
Accessing “Voice/FAX Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + H

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In each field, enter the values that fit your particular network.

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The Voice/FAX Parameters fields are described in the tables below.
Field Name
Default

Select
Channel

Voice/Fax Parameter Definitions
Values
Description
-When this button is clicked, all
Voice/FAX parameters are set to their
default values.
1-2 (210)
Channel to be configured is selected here.
1-4 (410)
1-8 (810)

Copy
Channel

Voice Gain

Input Gain

+31dB to
–31dB

Output Gain

+31dB to
–31dB

Copies the Voice/FAX attributes of one
channel to another channel. Attributes
can be copied to multiple channels or all
channels at once.
Signal amplification (or attenuation) in
dB.
Modifies audio level entering voice
channel before it is sent over the network
to the remote VOIP. The default &
recommended value is 0 dB.
Modifies audio level being output to the
device attached to the voice channel. The
default and recommended value is 0 dB.

DTMF Parameters
DTMF Gain

DTMF Gain,
High Tones

+3dB to
-31dB &
“mute”
+3dB to
-31dB &
“mute”

DTMF Gain,
Low Tones

The DTMF Gain (Dual Tone MultiFrequency) controls the volume level of
the digital tones sent out for Touch-Tone
dialing.
Default value: -4 dB. Not to be changed
except under supervision of MultiTech’s
Technical Support.
Default value: -7 dB. Not to be changed
except under supervision of MultiTech’s
Technical Support.

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

DTMF Parameters
Duration
60 – 3000
(DTMF)
ms

DTMF In/Out
of Band

When DTMF: Out of Band is selected, this
setting determines how long each DTMF
digit ‘sounds’ or is held. Default = 100 ms.
Not supported in 5.02c BRI software.

Out of
Band, or
Inband

When DTMF Out of Band is selected, the
MultiVOIP detects DTMF tones at its input
and regenerates them at its output. When
DTMF Inband is selected, the DTMF
digits are passed through the MultiVOIP
unit as they are received. In 502c BRI
software, “DTMF Out of Band” can be
checked or unchecked.

FAX Parameters

Fax Enable

Y/N

Enables or disables fax capability for a
particular channel.

Max Baud
Rate
(Fax)

2400, 4800,
7200, 9600,
12000,
14400 bps

Set to match baud rate of fax machine
connected to channel (see Fax machine’s
user manual).
Default = 14400 bps.

Fax Volume
(Default =
-9.5 dB )
Jitter Value
(Fax)

-18.5 dB
to –3.5 dB

Controls output level of fax tones. To be
changed only under the direction of MultiTech’s Technical Support.

Default =
400 ms

FRF 11;
T.38
(T.38 not
currently
sup-ported)

FRF11 is frame-relay FAX standard using these

Mode (Fax)

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coders: G.711, G.728, G.729, G.723.1.

T.38 is an ITU-T standard for storing and
forwarding FAXes via email using X.25
packets. It uses T.30 fax standards and
includes special provisions to preclude FAX
timeouts during IP transmissions.

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Voice/Fax Parameter Definitions (cont’d)
Coder Parameters
Coder
Manual or
Determines whether selection of coder
Auto-matic is manual or automatic. When
Automatic is selected, the local and
remote voice channels will negotiate
the voice coder to be used by selecting
the highest bandwidth coder supported
by both sides without exceeding the
Max Bandwidth setting. G.723, G.729,
or G.711 are negotiated.
Select from a range of coders with
Selected
G.711 a/u
specific bandwidths. The higher the bps
Coder
law 64
rate, the more bandwidth is used. The
kbps;
channel that you are calling must have
G.726, @
the same voice coder selected.
16/24/32/4
0 kbps;
Default = G.723.1 @ 6.3 kbps, as
G.727, @
required for H.323. Here 64K of
nine bps
digital voice are compressed to 6.3K,
rates;
G.723.1 @ allowing several simultaneous
conversations over the same bandwidth
5.3 kbps,
that would otherwise carry only one.
6.3 kbps;
G.729,
To make selections from the Selected
8kbps;
Net Coder Coder drop-down list, the Manual
option must be enabled.
@
6.4, 7.2, 8,
8.8, 9.6
kbps
Max
11 – 128
This drop-down list enables you to
bandwidth
kbps
select the maximum bandwidth allowed
(coder)
for this channel. The Max Bandwidth
drop-down list is enabled only if the
Coder is set to Automatic.
If coder is to be selected automatically
(“Auto” setting), then enter a value for
maximum bandwidth.

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

Advanced Features
Silence

Y/N

Determines whether silence compression is
enabled (checked) for this voice channel.

Compression

Echo
Cancellation

Y/N

Determines whether echo cancellation is
enabled (checked) for this voice channel.
Echo Cancellation removes echo and
improves sound quality. Default = on.

Forward
Error
Correction

Y/N

Determines whether forward error
correction is enabled (checked) for this
voice channel.

Auto Call
Enable

Y/N

Phone No.
(Auto Call)

Phone number used for Auto Call function.
A corresponding phone number must be
listed in the Outbound Phonebook.

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Voice/Fax Parameter Definitions (cont’d) )
Field Name Values
Description
Dynamic Jitter
Dynamic
Dynamic Jitter defines a minimum and
Jitter Buffer
a maximum jitter value for voice
communications. When receiving voice
packets from a remote MultiVOIP,
varying delays between packets may
occur due to network traffic problems.
This is called Jitter. To compensate, the
MultiVOIP uses a Dynamic Jitter
Buffer. The Jitter Buffer enables the
MultiVOIP to wait for delayed voice
packets by automatically adjusting the
length of the Jitter Buffer between
configurable minimum and maximum
values. An Optimization Factor
adjustment controls how quickly the
length of the Jitter Buffer is increased
when jitter increases on the network.
The length of the jitter buffer directly
effects the voice delay between
MultiVOIP gateways.

Minimum
Jitter Value

60 to 400
ms

The minimum dynamic jitter buffer of
60 milliseconds is the minimum delay
that would be acceptable over a low
jitter network.
Default = 150 msec

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Voice/Fax Parameter Definitions (cont’d)
Field Name

Values

Description

Dynamic Jitter
Maximum
Jitter Value

60 to 400
ms

The maximum dynamic jitter buffer of
400 milliseconds is the maximum delay
tolerable over a high jitter network.
Default = 300 msec

Optimizat-ion
Factor

0 to 12

Modem Relay
To place modem traffic onto the voip network (an application called “modem relay”),
use Coder G.711 mu-law at 64kbps.

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Voice/Fax Parameter Definitions (cont’d) )
Field Name

Values

Description

Auto Disconnect
Automatic
Disconnection

The Automatic Disconnection group
provides four options which can be
used singly or in any combination.

Jitter Value

1-65535
milliseconds

The Jitter Value defines the average
inter-arrival packet deviation (in
milliseconds) before the call is
automatically disconnected. The default
is 300 milliseconds. A higher value
means voice transmission will be more
accepting of jitter. A lower value is less
tolerant of jitter.
Inactive by default. When active,
default = 300 ms. However, value must
equal or exceed Dynamic Minimum
Jitter Value.

Call Duration

1-65535
seconds

Consecutive
Packets Lost

1-65535

Consecutive Packets Lost defines the
number of consecutive packets that are
lost after which the call is automatically
disconnected.
Inactive by default.
When active, default = 30

Network
Disconnection

1 to 65535
seconds;
Default =
30 sec.

Specifies how long to wait before
disconnecting the call when IP network
connectivity with the remote site has
been lost.

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9a. (Analog VOIPs). Set Telephony Interface Parameters. This dialog box
can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.

Accessing Telephony Interface Parameters
Pulldown

Icon

Shortcut

Sidebar

Ctrl + I

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In each field, enter the values that fit your particular network.

The kinds of parameters for which values must be chosen depend on the type
of telephony supervisory signaling or interface used (FXO, E&M, etc.). We
present here the various parameters grouped and organized by interface type.
Interface: Disabled. If the “Disabled” option is selected, the voip channel
itself will be disabled, i.e., non-operational.

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FXS Loop Start Parameters. The parameters applicable to FXS Loop Start
are shown in the figure below and described in the table that follows.

FXS Loop Start Interface: Parameter Definitions
Field Name
Values
Description
FXS Loop Start

Y/N

Enables FXS Loop Start interface
type.

Inter Digit
Timer

integer values
in seconds

This is the length of time that the
MultiVOIP will wait between
digits. When the time expires, the
MultiVOIP will look in the
phonebook for the number entered.
Default = 2.

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FXS Loop Start Interface: Parameter Definitions
Field Name
Values
Description
Message
Waiting Light

Y/N

Ring Count,
FXS

integer values

FXS Options,
Current Loss

Y/N

226

Applicable only when MultiVOIP
is used with Avaya Magix PBX
units equipped with Merlin
Messaging Centralized mail.
When enabled, the Message
Waiting Light feature allows the
PBX to send mode-codes and
message-waiting indications to
another Avaya Magix PBX, which
in turn will turn on the message
waiting light on a phone station. It
also allows Direct Inward Dialing,
such that no additional dial tone is
needed on voip call.
Maximum number of rings that the
MultiVOIP will issue before giving
up the attempted call.
When enabled, the MultiVOIP will
interrupt loop current in the FXS
circuit to initiate a disconnection.
This tells the device connected to
the FXS port to hang up. The
Multi-VOIP cannot drop the call;
the FXS device must go on hook.

MultiVOIP User Guide

Technical Configuration (Analog/BRI)

FXS Ground Start Parameters (not supported). The parameters applicable
to FXS Ground Start are shown in the figure below and described in the table
that follows.

FXS Ground Start Interface: Parameter Definitions
Field Name
Values
Description
FXS Ground
Start

Y/N

Enables FXS Loop Start interface
type.

Inter Digit
Timer

integer values
in seconds

This is the length of time that the
MultiVOIP will wait between
digits. When the time expires, the
MultiVOIP will look in the
phonebook for the number entered.
Default = 2.

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FXS Ground Start Interface: Parameter Definitions
(continued)
Field Name
Values
Description
Message
Waiting Light

Y/N

Ring Count,
FXS

integer values

FXS Options,
Current Loss

Y/N

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FXO Parameters. The parameters applicable to the FXO telephony interface
type are shown in the figure below and described in the table that follows.

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FXO Interface: Parameter Definitions
Field Name

Values

Description

Interface, FXO

Y/N

Enables FXO functionality

Dialing Options
Regeneration

Pulse, DTMF

Determines whether digits
generated and sent out will be
pulse tones or DTMF.

Inter Digit
Timer

integer values,
in seconds

This is the length of time that the
MultiVOIP will wait between
digits. When the time expires, the
MultiVOIP will look in the
phonebook for the number entered.
Default = 2.

Flash Hook
Timer

integer values,
in milliseconds

Length of flash hook that will be
generated and sent out when the
remote end initiates a flash hook
and it is regenerated locally.
Default = 600 ms.

Message
Waiting Light

Y/N

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FXO Interface: Parameter Definitions (cont’d)
Field Name

Values

Description

Dialing Options (cont’d)
Inter Digit
Regeneration
Time

milliseconds

FXO Disconnect On

The length of time between the
outputting of DTMF digits.
Default = 100 ms.
There are three possible criteria for
disconnection under FXO: current
loss, tone detection, and silence
detection. Disconnection can be
triggered by more than one of the
three criteria.

Current Loss

Y/N

Disconnection to be triggered by
loss of current. That is, when
Current Loss is enabled (“Y”), the
MultiVOIP will hang up the call
when it detects a loss of current
initiated by the attached device.

FXO Current
Detect Timer

integer values
(in milliseconds )

The minimum time required for
detecting the current loss signal on
the FXO interface. In other words,
this is the minimum length of time
the current must be absent to
validate ‘current loss’ as a
disconnection criterion. Default =
500 ms.

Tone Detection

Y/N

Disconnection to be triggered by a
tone sequence.

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FXO Interface: Parameter Definitions (cont’d)
Field Name

Values

Description

FXO Disconnect On (cont’d)
Disconnect
Tone Sequence

1st tone pair
+
2nd tone pair

These are DTMF tone pairs.
Values for first tone pair are:
*, #, 0, 1-9, and A-D.
Values for second tone pair are:
none, 0, 1-9, A-D, *, and #.
The tone pairs 1-9, 0, *, and # are
the standard DTMF pairs found on
phone sets. The tone pairs A-D are
“extended DTMF” tones, which
are used for various PBX
functions.
DTMF Tone Pairs

2
3
A
1
5
6
B
4
8
9
C
7
0
#
D
*
High Tones 1209Hz 1336Hz 1447Hz 1633Hz

Low Tones
697Hz
770Hz
852Hz
941Hz

Silence
Detection

One-Way or
Two-Way

Disconnection to be triggered by
silence in one direction only or in
both directions simultaneously.

Silence Timer in
seconds

integer value

Duration of silence required to
trigger disconnection.

Disconnect on
Call Progress
Tone

Y/N

Allows call on FXO port to be
disconnected when a PBX issues a
call-progress tone denoting that the
phone station on the PBX that has
been involved in the call has been
hung up.

Ring Count,
FXO

integer value

Number of rings required before
the MultiVOIP answers the
incoming call.

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Technical Configuration (Analog/BRI)

E&M Parameters. The parameters applicable to the E&M telephony
interface type are shown in the figure below and described in the table that
follows.

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E&M Interface Parameter Definitions
Field Name

Values

Description

Interface

E&M

enables E&M functionality

Type

Types 1-5. Each
type can be 2-wire
or 4-wire.

Refers to the type of E&M
interface being used.

Signal

Dial Tone or
Wink

When Dial Tone is selected, no
wink is required on the E lead or M
lead in the call initiation or setup.
When Wink is selected, a wink is
required during call setup.

Wink Timer
(in ms)

integer values,
in milliseconds

This is the length of the wink for
wink signaling.
Applicable only when Signal
parameter is set to “Wink.”

Pass Through

When enabled (“Y”), this feature is
used to create an open audio path
for 2- or 4-wire. The E&M leads
are passed through the voip
transparently.

Y/N

Applicable only for E&M
Signaling with Dial Tone.

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9b. (for ISDN-BRI MultiVOIP units). Set ISDN Parameters. This dialog box
can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.

Accessing ISDN (BRI) Parameters
Pulldown

Icon

Shortcut

Sidebar

Ctrl + T

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In the ISDN BRI Parameters screen, select one of the BRI interfaces and
configure it for the particular implementation of ISDN that you will use.
Configure each BRI interface per the requirements of your voip system. The
MVP410ST has two ISDN-BRI interfaces and four channels; the MVP810ST
has four ISDN-BRI interfaces and eight channels.

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Note that ISDN BRI parameters are applied on an interface-by-interface basis.
However, once you have established a set of ISDN BRI parameters for a
particular interface, you can apply this entire set of parameters to another
interface by using the Copy Interface button and its dialog box. To copy a set
of ISDN BRI parameters to all interfaces, select “Copy to All” and click Copy.

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Technical Configuration (Analog/BRI)

Field Name
Select BRI
Interface

ISDN-BRI Parameter Definitions
Values
Description
ISDNn
for n= 1-2 (410ST)
for n=1-4 (810ST)

Layer 1
Interface

MultiVOIP User Guide

either “Terminal”
or “Network”

In this field, you will choose which
ISDN port you are configuring.
The 410ST has two ISDN –BRI
ports (or “interfaces”); the 810ST
has four ISDN-BRI ports (or
“interfaces”). Each port has two
channels.
When “Terminal” is selected, it
indicates that the MultiVOIP
should emulate the subscriber
(terminal) side of the digital
connection. When “Network” is
selected, it indicates that the
MultiVOIP should emulate the
central office (network) side of the
digital connection.
If connecting to a telco or PBX
then choose “Terminal.” If
connecting to an ISDN phone or
terminal adapter, then choose
“Network.” Default = Terminal.

Dialing Options

Inter Digit Timer
(value in
milliseconds)

Dialing options are relevant when
the MultiVOIP provides dial tone
either during an overlap receiving
mode or providing a second dial
tone. Default is 2000, which is 2
seconds. Range 250 ms to 10000
ms (1/4 sec to 10 sec).

Switch Information
Country

see table below

Operator

see table below

238

Country in which MultiVOIP is
operating with ISDN.
Indicates phone switch
manufacturer/model or refers to
telco so as to specify the switching
system in question.
ISDN is implemented somewhat
differently in different switches
(different software stacks are used).

MultiVOIP User Guide

Technical Configuration (Analog/BRI)

ISDN-BRI Parameter Definitions (continued)
Field Name
Values
Description
Switch Information
PCM Law

a-law or mu-law

TEI n Assignment

Automatic or
Point-to-Point

(for n= 0-7)
SPID 0
SPID 1

“A-law” is an analog-to-digital
compression/expansion
standard used in Europe.
“Mu-law” is the North American
standard. See the table below of
PCM-Law defaults based on
country and operator.

numeric,
3 to 20 digits
numeric,
3 to 20 digits
Copies the ISDN-BRI attributes
of one interface to another
interface. Attributes can be
copied to multiple interfaces or
to all interfaces at once.

“Copy Interface”
button

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Country and Operator options for the MVP-410ST/810ST voip units are listed
below.

Australia

ETSI--A-law
AUSTEL_1--A-law

Europe

ETSI--A-law
ECMA_QSIG--A-law
FT_VN6--A-law

France

FT_VN6--A-law

Hong Kong

HK_TEL
A/mu, switch depndnt
default = mu-law

Italy

ETSI--A-law

Japan

NTT--mu-law
KDD--mu-law

Korea

KOREAN_OP
A/mu, switch depndnt
default = mu-law

USA

N_ISDN1--mu-law
N_ISDN2--mu-law
ATT_5E10--mu-law
NT_DMS100--mu-law

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10. Set SNMP Parameters (Remote Voip Management). This dialog box can
be reached by pulldown menu, keyboard shortcut, or sidebar. To make the
MultiVOIP controllable by a remote PC running the MultiVoipManager
software, check the “Enable SNMP Agent” box on the SNMP Parameters
screen.

Accessing “SNMP Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + M

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In each field, enter the values that fit your particular system.

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The SNMP Parameter fields are described in the table below.

SNMP Parameter Definitions
Field Name

Values

Description

Enable SNMP
Agent

Y/N

Enables the SNMP code in the firmware
of the MultiVOIP. This must be
enabled for the MultiVOIP to
communicate with and be controllable
by the
MultiVoipManager software.
Default: disabled

Trap Manager Parameters
Address

4 places; n.n.n.n
n = 0-255

Community
Name

IP address of MultiVoipManager PC.

Port Number

162

Community
Name 1

Length = 19
characters (max.)
Case sensitive.

Permissions

Read-Only,

The default port number of the SNMP
manager receiving the traps is the
standard port 162.
First community grouping.

If this community needs to change
MultiVOIP settings, select Read/Write.
Otherwise, select Read-Only to view
settings.

Read/Write

Community
Name 2

Length = 19
characters (max.)
Case sensitive.

Second community grouping

Permissions

Read-Only,

If this community needs to change
MultiVOIP settings, select Read/Write.
Otherwise, select Read-Only to view
settings.

Read/Write

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11. Set Regional Parameters (Phone Signaling Tones & Cadences). ).
This dialog box can be reached by pulldown menu, keyboard shortcut, or
sidebar.

Accessing “Regional Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + R

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In each field, enter the values that fit your particular system.

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The Regional Parameters fields are described in the table below.
Field Name

“Regional Parameter” Definitions
Values
Description

Country/
Region

USA, Japan, UK,
Custom
Note:
“Survivability”
tone indicates a
special type of
call-routing
redundancy &
applies to
MultiVantage voip
units only.

Name of a country or region that uses a
certain set of tone pairs for dial tone,
ring tone, busy tone, and
‘unobtainable’ tone (fast busy tone),
survivability tone (tone heard briefly, 2
seconds, after going offhook denoting
survivable mode of voip unit) and reorder tone (a tone pattern indicating
the need for the user to hang up the
phone). In some cases, the tone-pair
scheme denoted by a country name
may also be used outside of that
country. The “Custom” option
(button) assures that any tone-pairing
scheme worldwide can be
accommodated.

Type column

dial tone,
ring tone,
busy tone,
unobtainable tone
(fast busy),
survivability tone,
re-order tone

Type of telephony tone-pair for which
frequency, gain, and cadence are being
presented.

Frequency 1
Frequency 2
Gain 1

freq. in Hertz
freq. in Hertz

Lower frequency of pair.
Higher frequency of pair.

gain in dB
+3dB to –31dB
and “mute” setting

Amplification factor of lower
frequency of pair.
This applies to the dial, ring, busy and
‘unobtainable’ tones that the
MultiVOIP outputs as audio to the
FXS, FXS, or E&M port. Default: 16dB

gain in dB
+3dB to –31dB
and “mute” setting

Amplification factor of higher
frequency of pair.
This applies to the dial, ring, busy, and
‘unobtainable’ (fast busy) tones that
the MultiVOIP outputs as audio to the
FXS, FXO, or E&M port. Default: 16dB

Gain 2

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“Regional Parameter” Definitions (cont’d)
Field Name
Values
Description
Cadence
(msec) On/Off

Custom (button)

n/n/n/n
four integer time
values in
milli-seconds; zero
value for dial-tone
indicates
continuous tone

247

On/off pattern of tone durations used
to denote phone ringing, phone busy,
connection unobtainable (fast busy),
dial tone (“0” indicates continuous
tone), survivability, and re-order.
Default values differ for different
countries/regions. Although most
cadences have only two parts (an “on”
duration and an “off” duration), some
telephony cadences have four parts.
Most cadences, then, are expressed as
two iterations of a two-part sequence.
Although this is redundant, it is
necessary to allow for expression of 4part cadences.
Click on the “Custom” button to bring
up the Custom Tone Pair Settings
screen. (The “Custom” button is active
only when “Custom” is selected in the
Country/Region field.) This screen
allows the user to specify tone pair
attributes that are not found in any of
the standard national/regional
telephony toning schemes.

Technical Configuration (Analog/BRI)

MultiVOIP User Guide

12. Set Custom Tones and Cadences (optional). The Regional Parameters
dialog box has a secondary dialog box that allows you to customize DTMF
tone pairs to create unique ring-tonesdial-tones, busy-tones or
“unobtainable” tones (fast busy signal) or “re-order” tones (telling the user
that she must hang up an off-hook phone) or “survivability” tones (an
indication of call-routing redundancy in MultiVantage systems only) for
your system. This screen allows the user to specify tone-pair attributes that
are not found in any of the standard national/regional telephony toning
schemes. To access this customization feature, click on the Custom button
on the Regional Parameters screen. (The “Custom” button is active only
when “Custom” is selected in the Country/Region field.)

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The Custom Tone-Pair Settings fields are described in the table below.

Custom Tone-Pair Settings Definitions
Field Name

Values

Description

Tone Pair

dial tone,
busy tone,
ring tone,
‘unobtainable’
tone,
survivability tone,
re-order tone

Identifies the type of telephony
signaling tone for which frequencies
are being specified.

TONE PAIR VALUES

About Defaults: US telephony
values are used as defaults on this
screen. However, since this dialog
box is provided to allow custom
tone-pair settings, default values are
essentially irrelevant.

Frequency 1

frequency in Hertz

Frequency of lower tone of pair.
This outbound tone pair enters the
MultiVOIP at the input port.

Frequency 2

frequency in Hertz

Frequency of higher tone of pair.
This outbound tone pair enters the
MultiVOIP at the input port.

Gain 1

gain in dB
+3dB to –31dB
and “mute” setting

Gain 2

gain in dB
+3dB to –31dB
and “mute” setting

Amplification factor of lower
frequency of pair. This figure
describes amplification that the
MultiVOIP applies to outbound
tones entering the MultiVOIP at
the input port. Default = -16dB
Amplification factor of higher
frequency of pair. This figure
describes amplification that the
MultiVOIP applies to outbound
tones entering the MultiVOIP at
the input port. Default = -16dB

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MultiVOIP User Guide

Custom Tone-Pair Settings Definitions
Field Name

Values

Description

Cadence 1

integer time value
in
milli-seconds; zero
value for dial-tone
indicates
continuous tone

On/off pattern of tone durations
used to denote phone ringing, phone
busy, dial tone (“0” indicates
continuous tone) survivability and
re-order. Cadence 1 is duration of
first period of tone being “on” in the
cadence of the telephony signal
(which could be ring-tone, busytone, unobtainable-tone, or dial
tone).

Cadence 2

duration in
milliseconds

Cadence 2 is duration of first “off”
period in signaling cadence.

Cadence 3

duration in
milliseconds

Cadence 3 is duration of second
“on” period in signaling cadence.

Cadence 4

duration in
milliseconds

Cadence 4 is duration of second
“off” period in the signaling
cadence, after which the 4-part
cadence pattern of the telephony
signal repeats.

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13. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters
screen is applicable when the VOIP administrator has chosen to receive log
reports by email (this is done by selecting the “SMTP” checkbox in the
Others screen and selecting “Enable SMTP” in the SMTP Parameters
screen.). The SMTP Parameters screen can be reached by pulldown menu,
keyboard shortcut, or sidebar.

Accessing “SMTP Parameters”
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt + S

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The SMTP Parameters screen is shown below.

Field Name

“SMTP Parameters” Definitions
Values
Description

Enable SMTP

Y/N

In order to send log reports by email,
this box must be checked. However, to
enable SMTP functionality, you must
also select “SMTP” in the Logs screen.

alpha-numeric,
per email
domain

This is the User Name for the
MultiVOIP unit’s email account.

Password

alpha-numeric

Mail Server IP
Address

n.n.n.n
for n= 0 to 255

This is the mail server’s IP address.
This mail server must be accessible on
the IP network to which the MultiVOIP
is connected.

Port Number

25 is a standard port number for SMTP.

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......
“SMTP Parameters” Definitions (cont’d)
Field Name

Values

Description

Mail Type

text or html

Mail type in which log reports will be
sent.

Subject

text

User specified. Subject line that will
appear for all emailed log reports for
this MultiVOIP unit.

Reply-To
Address

email address

Recipient
Address

email address
Mail Criteria

Number of
Records

integer

Number of Days

integer

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MultiVOIP User Guide

“Custom Fields” Definitions
Field

Description

Select All

Log report to
include all fields
shown.
Data channel
carrying call.
Length of call.
Total packets sent in
call.
Total bytes sent in
call.
Packets lost in call.

Channel
Number
Duration
Packets
Sent
Bytes
Sent
Packets
Lost

254

Field

Description

Start Date,
Time
Call Mode
Packets
Received
Bytes
Received

Date and time the phone
call began.
Voice or fax.
Total packets received
in call.

Coder

Total bytes received in
call.
Voice Coder
/Compression Rate used
for call will be listed in
log.

MultiVOIP User Guide

Technical Configuration (Analog/BRI)

“Custom Fields” Definitions (cont’d)
Field

Description

Field

Description

Outbound

Digits put out by
MultiVOIP onto the
phone line.

Prefix
Matched

When selected, the
phonebook prefix
matched in processing
the call will be listed in
log.

Digits

Call
Status

Successful or
unsuccessful.
From Details
Gateway
Originating gateway
Number
IP Addr
IP address where
call originated.

Gatew N.

Descript

Options

Identifier of site
where call
originated.
When selected, log
will not use/non-use
of Silence
Compression and
Forward Error
Correction by call
originator.

255

IP Addr

Options

To Details
Completing or
answering gateway
IP address where call
was completed or
answered.
Identifier of site where
call was completed or
answered.
When selected, log will
not use/non-use of
Silence Compression
and Forward Error
Correction by party
answering call.

Technical Configuration (Analog/BRI)

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14. Set Log Reporting Method. The Logs screen lets you choose how the
VoIP administrator will receive log reports about the MultiVOIP’s
performance and the phone call traffic that is passing through it. Log reports
can be received in one of three ways:
A. in the MultiVOIP program (GUI),
B. via email (SMTP), or
C. at the MultiVoipManager remote voip system management
program (SNMP).

Accessing “Logs” Screen
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt + O

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If you enable console messages, you can customize the types of messages to
be included/excluded in log reports by clicking on the “Filters” button and
using the Console Messages Filter Settings screen (see subsequent page).
If you use the logging function, select the logging option that applies to your
VoIP system design. If you intend to use a SysLog Server program for
logging, click in that Enable check box. The common SysLog logical port
number is 514. If you intend to use the MultiVOIP web browser GUI for
configuration and control of MultiVOIP units, be aware that the web browser
GUI does not support logs directly. However, when the web browser GUI is
used, log files can still be sent to the voip administrator via email (which
requires activating the SMTP logging option in this screen).

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Field Name
Enable Console
Messages

Technical Configuration (Analog/BRI)

“Logs” Screen Definitions
Values
Description
Y/N

Allows MultiVOIP debugging messages to be read
via a basic terminal program like HyperTerminal
™ or equivalent. Normally, this should be
disabled because it uses MultiVOIP processing
resources. Console messages are meant for tech
support personnel.

Filters (button)

Click to access secondary screen on where console
messages can be included/excluded by category
and on a per-channel basis. (See the Console
Messages Filter Settings screen on subsequent
page.) Not supported in BRI 5.02c software.

Turn Off Logs

Y/N

Check to disable log-reporting function. Not
supported in BRI 5.02c software.

Logs Buttons

Only one of these three log reporting methods,
GUI, SMTP, or SNMP, may be chosen.

GUI

Y/N

SNMP

Y/N

User must view logs at the MultiVOIP
configuration program.
Log messages will be delivered to the
MultiVoipManager application program.

SMTP

Y/N

SysLog Server
Enable

Y/N

Log messages will be sent to user-specified email
address.
This box must be checked if logging is to be done
in conjunction with a SysLog Server program. For
more on SysLog Server, see Operation &
Maintenance chapter. Not supported in BRI 5.02c
software.

IP Address

Port

n.n.n.n
for n=
0-255

IP address of computer, connected to voip

514

Logical port for SysLog Server. 514 is commonly

network, on which SysLog Server program is
running. Not supported in BRI 5.02c software.
used. Not supported in BRI 5.02c software.

Online Statistics
Updation Interval

integer

Set the interval (in seconds) at which logging
information will be updated. Not supported
in BRI 5.02c software.

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To customize console messages by category and/or by channel, click on
“Filters” and use the Console Messages Filters Settings screen.

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15. Set Supplementary Services Parameters. This dialog box can be reached
by pulldown menu, keyboard shortcut, or sidebar. This screen is not supported
in BRI 5.02c software.

Accessing “Supplementary Services” Parameters
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt +H

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In each field, enter the values that fit your particular network.

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the channel over which the call is being originated (for example, “Calling
Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a
certain individual, the descriptor could say that, as well (for example
“Calling Party - Harold Smith in Omaha”). When the home voip receives a
call from any remote voip, the home voip sends a status message back to
that caller. This message confirms that the home voip’s phone channel is
either busy or ringing or that a connection has been made (for example,
“Busy Party - Omaha Sales Office Line 2”). These messages appear in the
Statistics – Call Progress screen of the remote voip.
Note that Supplementary Services parameters are applied on a channel-bychannel basis. However, once you have established a set of supplementary
parameters for a particular channel, you can apply this entire set of parameters
to another channel by using the Copy Channel button and its dialog box. To
copy a set of Supplementary Services parameters to all channels, select “Copy
to All” and click Copy.

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The Supplementary Services fields are described in the tables below.

Supplementary Services Parameter Definitions
(Not supported in BRI 5.02c software.)

Field Name

Values

Description

Select
Channel

1-2 (210);
1-4 (410);
1-8 (810)

The channel to be configured is selected
here.

Call Transfer
Enable

Y/N

Transfer
Sequence

any phone
keypad
character

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Supplementary Services Definitions (cont’d)
Field Name

Values

Description

Call Hold
Enable

Y/N

Hold
Sequence

phone
keypad

characters

Call Waiting
Enable

Y/N

Select to enable Call Waiting function in
voip unit.

Retrieve
Sequence

phone
keypad

characters,
two
characters
in length

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Supplementary Services Definitions (cont’d)
Field Name
Call Name
Identification

Enable

Values

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Supplementary Services Definitions (cont’d)
Field Name
Calling Party,
Allowed
Name Type
(CNI)

Values

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Supplementary Services Definitions (cont’d)
Field Name
Alerting
Party,
Allowed
Name Type
(CNI)

Values

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Supplementary Services Definitions (cont’d)
Field Name
Busy Party,
Allowed
Name Type
(CNI)

Values

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Supplementary Services Definitions (cont’d)
Field Name
Connected
Party,
Allowed
Name Type
(CNI)

Values

Example. Suppose a voip system has
offices in both Denver and Omaha. In the
Omaha voip unit (the ‘home’ voip unit in
this example), Call Name Identification
has been enabled, Connected Party has
been enabled as an Allowed Name Type,
and “Omaha Sales Office Voipchannel 2”
has been entered in the Caller Id field of
the Supplementary Services screen.
When channel 2 of the Omaha voip
completes an attempted call from any
other voip phone station (for example, the
Denver office), the message “Connect
Party - Omaha Sales Office Voipchannel
2” will be sent back and will appear in the
Caller Id field of the Statistics – Call
Progress screen of the Denver voip. This
confirms to the Denver voip that the call
has been completed to Omaha.

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Supplementary Services Definitions (cont’d)
Field Name

Values

Caller ID

Default

When this button is clicked, all
Supplementary Service parameters are set
to their default values.

Copy
Channel

Copies the Supplementary Service
attributes of one channel to another
channel. Attributes can be copied to
multiple channels or all channels at once.

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16. Set Baud Rate. The Connection option in the sidebar menu has a
“Settings” item that includes the baud-rate setting for the COM port of the
computer running the MultiVOIP software.

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17. View System Information screen and set updating interval (optional). The
System Information screen is not supported in BRI 5.02c software.
This dialog box can be reached by pulldown menu, keyboard shortcut, or
sidebar.
Accessing “System Information” Screen
Pulldown

Icon

Shortcut

Sidebar

Ctrl + Alt +Y

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This screen presents vital system information at a glance. Its primary use is in
troubleshooting.

System Information Parameter Definitions
Field Name

Values

Description

Boot Code
Version

nn.nn

Indicates the version of the code that is
used at the startup (booting) of the voip.
The boot code version is independent of
the software version.

Mac Address

alphanumeric

Denotes the number assigned as the voip
unit’s unique Ethernet address.

Up Time

days:
hours:
mm:ss

Indicates how long the voip has been
running since its last booting.

Firmware
Version

alphanumeric

Indicates the version of the MultiVOIP
firmware.

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The frequency with which the System Information screen is updated is
determined by a setting in the Logs screen

18. Saving the MultiVOIP Configuration. When values have been set for all
of the MultiVOIP’s various operating parameters, click on Save Setup in the
sidebar.

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19. Creating a User Default Configuration. When a “Setup” (complete
grouping of parameters) is being saved, you will be prompted about
designating that setup as a “User Default” setup. A User Default setup may
be useful as a baseline of site-specific values to which you can easily revert.
Establishing a User Default Setup is optional.

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Chapter 7: T1 Phonebook
Configuration
(North American Telephony Standards)

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Configuring the MVP2400/2410
MultiVOIP Phonebooks
When a VoIP serves a PBX system, it’s important that the operation of the
VoIP be transparent to the telephone end user. That is, the VoIP should not
entail the dialing of extra digits to reach users elsewhere on the network that
the VoIP serves. On the contrary, VOIP service more commonly reduces
dialed digits by allowing users (served by PBXs in facilities in distant cities) to
dial their co-workers with 3-, 4-, or 5-digit extensions as if they were in the
same facility.
Furthermore, the setup of the VoIP generally should allow users to make calls
on a non-toll basis to any numbers accessible without toll by users at all other
locations on the VoIP system. Consider, for example, a company with VOIPequipped offices in New York, Miami, and Los Angeles, each served by its
own PBX. When the VOIP phone books are set correctly, personnel in the
Miami office should be able to make calls without toll not only to the
company’s offices in New York and Los Angeles, but also to any number
that’s local in those two cities.
To achieve transparency of the VoIP telephony system and to give full access
to all types of non-toll calls made possible by the VOIP system, the VoIP
administrator must properly configure the “Outbound” and “Inbound” phonebooks of each VoIP in the system.
The “Outbound” phonebook for a particular VoIP unit describes the dialing
sequences required for a call to originate locally (typically in a PBX in a
particular facility) and reach any of its possible destinations at remote VoIP
sites, including non-toll calls completed in the PSTN at the remote site.
The “Inbound” phonebook for a particular VoIP unit describes the dialing
sequences required for a call to originate remotely from any other VOIP sites
in the system, and to terminate on that particular VOIP.
Briefly stated, the MultiVOIP’s Outbound phonebook lists the phone stations it
can call; its Inbound phonebook describes the dialing sequences that can be
used to call that MultiVOIP and how those calls will be directed. (Of course,
the phone numbers are not literally “listed” individually, but are, instead,
described by rule.)
Consider two types of calls in the three-city system described above: (1) calls
originating from the Miami office and terminating in the New York
(Manhattan) office, and (2) calls originating from the Miami office and
terminating in New York City but off the company’s premises in an adjacent
area code, an area code different than the company’s office but still a local call
from that office (e.g., Staten Island).

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The first type of call requires an entry in the Outbound PhoneBook of the
Miami VOIP and a coordinated entry in the Inbound phonebook of the New
York VOIP. These entries would allow the Miami caller to dial the New York
office as if its phones were extensions on the Miami PBX.
The second type of call similarly requires an entry in the Outbound PhoneBook
of the Miami VOIP and a coordinated entry in the Inbound Phonebook of the
New York VOIP. However, these entries will be longer and more complicated.
Any Miami call to New York City local numbers will be sent through the
VOIP system rather than through the regular toll public phone system (PSTN).
But the phonebook entries can be arranged so that the VOIP system is
transparent to the Miami user, such that even though that Miami user dials the
New York City local number just as they would through the public phone
system, that call will still be completed through the VOIP system.
This PhoneBook Configuration procedure is brief, but it is followed by an
example case. For many people, the example case may be easier to grasp than
the procedure steps. Configuration is not difficult, but all phone number
sequences and other information must be entered exactly; otherwise
connections will not be made.

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Phonebook configuration screens can be accessed using icons or the sidebar
menu.
Phonebook Icons

Description
Phonebook Configuration

Inbound Phonebook Entries
List

Add Inbound Phonebook
Entry

Edit selected Inbound
Phonebook Entry

Outbound Phonebook Entries
List

Add Outbound Phonebook
Entry

Edit selected Outbound
Phonebook Entry

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Phonebook Sidebar Menu

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1. Go to the PhoneBook Configuration screen (using either the sidebar or
drop-down menu).

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In consultation with your VOIP administrator, enter the Gateway Name and
values for Q.931 parameters and Gatekeeper RAS parameters. Determine
whether your voip system will operate with a proxy server. Determine
which H.323 version 4 functions you will implement. (They are not always
applicable. See field description for each parameter.) If the SPP protocol is
used, values for another group of parameters must be specified, as well.

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The table below describes all fields in the general PhoneBook Configuration
screen.
PhoneBook Configuration Parameter Definitions
Field Name

Values

Description

Gateway Name

Y/N

This field allows you to specify a
name for this MultiVOIP. When
placing a call, this name is sent to
the remote MultiVOIP for display
in Call Progress listings, Logs,
etc.
Q.931 Parameters

Use Fast Start

Y/N

Enables the H.323 Fast Start
procedure. May need to be
enabled/disabled for compatibility
with third-party VOIP gateways.

Call Signaling
Port

port number

Default: 1720 (H.323)

Gatekeeper /
Clear Channel
IP Address

GateKeeper RAS Parameters
IP address of the GateKeeper.

Port Number

Well-known port number for
GateKeepers.
Must match port number of
GateKeeper, 1719.

Gateway Prefix

This number becomes registered
with the GateKeeper. Call
requests sent to the gatekeeper
and preceded by this prefix will
be routed to the VOIP gateway.

Gatekeeper
Name
Gateway H.323
ID

alphanumeric
string

Optional. The name of the
GateKeeper with which this
MultiVOIP is trying to register.
The H.323 ID is used to register
this particular MultiVOIP with
the GateKeeper.

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name

Values

Description

SIP Proxy Parameters
Enable Proxy

Y/N

Allows the MultiVOIP to work in
conjunction with a proxy server.

Proxy Server IP
Address

n.n.n.n
where
n=0-255

Network address of the proxy
server that the voip is using.

Port Number
User Name

Logical port number for proxy
communications.
Values: alphnumeric
Description: Identifier used when proxy server is
used in network. If a proxy server is used in a SIP
voip network, all clients must enter both a User
Name and a Password before being allowed to
make a call.

Password

Values: alphanumeric
Description: Password for proxy server function.
See “User Name” description above.

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name

Values

Description

H.323 Version 4 Parameters
Q.931
Multiplexing
(Mux)

Y/N

H.245
Tunneling (Tun)

Values: Y/N

Signaling for multiple phone calls
can be carried on a single port
rather than opening a separate
signaling port for each call. This
conserves bandwidth resources.

Description: H.245 messages are encapsulated
within the Q.931 call-signaling channel. Among
other things, the H.245 messages let the two
endpoints tell each other what their technical
capabilities are and determine who, during the
call, will be the client and who the server.
Tunneling is the process of transmitting these
H.245 messages through the Q.931 channel. The
same TCP/IP socket (or logical port) already being
used for the Call Signaling Channel is then also
used by the H.245 Control Channel. This
encapsulation reduces the number of logical ports
(sockets) needed and reduces call setup time.

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name
Values
Description
H.323 Version 4 Parameters

Parallel H.245
(FS + Tun)

Annex –E (AE)

Values: Y/N
Description: FS (Fast Start or Fast Connect) is a
Q.931 feature of H.323v2 to hasten call setup as
well as ‘pre-opening’ the media channel before
the CONNECT message is sent. This pre-opening
is a requirement for certain billing activities.
Under Parallel H.245 FS + Tun, this Fast Connect
feature can operate simultaneously with H.245
Tunneling (see description above).
Values: Y/N
Description: Multiplexed UDP call signaling
transport. Annex E is helpful for high-volume
voip system endpoints. Gateways with lesser
volume can afford to use TCP to establish calls.
However, for larger volume endpoints, the call
setup times and system resource usage under TCP
can become problematic. Annex E allows
endpoints to perform call-signaling functions
under the UDP protocol, which involves
substantially streamlined overhead. (This feature
should not be used on the public Internet because
of potential problems with security and bandwidth
usage.)

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name
Values
Description
Single Port Protocol (SPP)

Mode

Direct,
Client, or
Registrar

SPP voip systems can operate in
two modes:
in the direct mode, where all
voip gateways have static IP
addresses assigned to them; or in
the registrar/client mode, where
one voip gateway serves as
registrar and all other gateways,
being its clients, point to that
registrar. The registrar assigns IP
addresses dynamically.

General Options

Port

Re-transmission
(in ms)

Max
Re-transmission

The UDP port on which data
transmission will occur. Each
client voip has its own port. If
two client voips are both behind
the same firewall, then they must
have different ports assigned to
them.
If there are two clients and each is
behind a different firewall, then
the clients could have different
port numbers or the same port
number.
(Default port number = 10000.)
If packets are lost (as indicated by
absence of an acknowledgment)
then the endpoint will retransmit
the lost packets after this
designated time duration has
elapsed. (Default value = 2000
milliseconds.)
Number of times the voip will retransmit a lost packet (if no
acknowledgment has been
received). (Default value = 3)

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name
Values
Description
Single Port Protocol (SPP)
[continued]
Client Options

Registrar IP
Address

Registrar Port

Registrar Options

Keep Alive
(in sec.)

Client Option fields are active
only in registrar/client mode and
only for client voip units.
This is the IP address of the
registrar voip to which this client
is assigned. (Default value =
0.0.0.0; effectively, there is no
useful default value.)
This is the port number of the
registrar voip to which this client
is assigned. (Default port number
= 10000.)
Registrar Option fields are active
only in registrar/client mode and
only for registrar voip units.
Time-out duration before a
registrar will unregister a client
that does not send its “I’m here”
signal. Client normally sends its
“I’m here” signal every 20
seconds. Timeout default = 60
seconds.

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2. Select PhoneBook Modify and then select
Outbound Phone Book/List Entries.

Click Add.

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3. The Add/Edit Outbound PhoneBook screen appears.

Enter Outbound PhoneBook data for your MVP2400/2410. Note that the
Advanced button gives access to the Alternate IP Routing feature, if needed.
Alternate IP Routing can be implemented in a secondary screen (as described
after the primary screen field definitions below).

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The fields of the Add/Edit Outbound Phone Book screen are described in the
table below.
Add/Edit Outbound Phone Book: Field Definitions
Field Name

Values

Description

Destination
Pattern

prefixes,
area codes,
exchanges,
line numbers,
extensions

Defines the beginning of dialing
sequences for calls that will be
connected to another VOIP in
the system. Numbers beginning
with these sequences are
diverted from the PTSN and
carried on Internet or other IP
network.

Total Digits

as needed

number of digits the phone user
must dial to reach specified
destination

Remove Prefix

dialed digits

portion of dialed number to be
removed before completing call
to destination

Add Prefix

dialed digits

digits to be added before
completing call to destination

IP Address

n.n.n.n
for
n = 0-255

the IP address to which the call
will be directed if it begins with
the destination pattern given

Description

alpha-numeric

Describes the facility or
geographical location at which
the call will be completed.

Protocol Type

SIP or H.323
or SPP

Indicates protocol to be used in
outbound transmission. Single
Port Protocol (SPP) is a nonstandard protocol designed by
Multi-Tech.

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Add/Edit Outbound Phone Book: Field Definitions
(cont’d)
Field Name

Values

Description

Y/N

Indicates whether or not
gatekeeper is used.

H.323 fields
Use Gatekeepr
H.323 ID

The H.323 ID assigned to the
destination MultiVOIP. Only
valid if “Use Gatekeeper” is
enabled for this entry.

Gateway Prefix

This number becomes registered
with the GateKeeper. Call
requests sent to the gatekeeper
and preceded by this prefix will
be routed to the VOIP gateway.

Q.931 Port
Number

1720

Q.931 is the call signaling
protocol for setup and
termination of calls (aka ITU-T
Recommendation I.451). H.323
employs only one “well-known”
port (1720) for Q.931 signaling.
If Q.931 message-oriented
signaling protocol is used, the
port number 1720 must be
chosen.

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Add/Edit Outbound Phone Book: Field Definitions
(cont’d)
Field Name
Values
Description
SIP Fields
Use Proxy
Transport
Protocol

Y/N

Select if proxy server is used.

TCP or

Voip administrator must choose

UDP

between UDP and TCP transmission
protocols. UDP is a high-speed,
low-overhead connectionless
protocol where data is transmitted
without acknowledgment,
guaranteed delivery, or guaranteed
packet sequence integrity. TCP is
slower connection-oriented protocol
with greater overhead, but having
acknowledgment and guarantees
delivery and packet sequence
integrity.

SIP Port
Number

5060 or other
*See RFC3087
(“Control of
Service Context
using SIP
Request-URI,”
by the Network
Working
Group).

SIP URL

sip.userphone
@
hostserver,
where
“userphone” is
the telephone
number and
“hostserver”is
the domain
name or an
address on the

The SIP Port Number is a
UDP logical port number.
The voip will “listen” for SIP
messages at this logical port.
If SIP is used, 5060 is the
default, standard, or “well
known” port number to be
used. If 5060 is not used,
then the port number used is
that specified in the SIP
Request URI (Universal
Resource Identifier).
Looking similar to an email
address, a SIP URL
identifies a user's address.
In SIP communications, each
caller or callee is identified
by a SIP url:
sip:user_name@host_name.
The format of a sip url is very
similar to an email address,
except that the “sip:“ prefix is
used.

network

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Add/Edit Outbound Phone Book: Field Def’ns (cont’d)
Field Name
Values
Description
SPP Fields
Use Registrar

Values: Y/N
Description: Select this checkbox to use registrar
when voip system is operating in the “Registrar/Client”
SPP mode. In this mode, one voip (the registrar, as set in
Phonebook Configuration screen) has a static IP address
and all other voips (clients) point to the registar’s IP
address as functionally their own. However, if your
voip system overall is operating in “Registrar/Client”
mode but you want to make an exception and use Direct
mode for the destination pattern of this particular
Add/Edit Phonebook entry, leave this checkbox
unselected.
Leave this checkbox unselected if your overall voip
system is operating in the “Direct" SPP mode. In this
mode, all voips in system are peers and each has its own
static IP address.

Port Number

Values: numeric
Description: When operating in “Registrar/Client”
mode, this is the port by which the gateway receives all
SPP data and control messages from the registrar
gateway. (This ability to receive all data and messages
via one port allows the voip to operate behind a firewall
with only one port open.)
When operating in “Direct” mode, this is the Port by
which peer voips receive data and messages.

Alternate Phone
Number

numeric

MultiVOIP
110/120/200/40
0/800

Values: Y/N

Advanced
button

Phone number associated with
alternate IP routing.

Description: Select if any gateways of these
model types are included in voip system and are
operating in H.323 mode.
Values: N/A
Description: Gives access to secondary screen
where an Alternate IP Route can be specified for
backup or redundancy of signal paths. See
discussion on next page. For SIP & H.323
operation only.

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Clicking on the Advanced button brings up the Alternate Routing secondary screen.
This feature provides an alternate path for calls if the primary IP network cannot carry
the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN.
However, this feature could also be used to divert traffic to a redundant (backup) unit
in case one voip unit fails. The user must specify the IP address of the alternate route
for each destination pattern entry in the Outbound Phonebook.

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Alternate Routing Field Definitions
Field
Name

Values

Description

Alternate
IP
Address

n.n.n.n
where
n= 0-255

Alternate destination for outbound data traffic in
case of excessive delay in data transmission.

Round
Trip
Delay

milliseconds

The Round Trip Delay is the criterion for judging
when a data pathway is considered blocked. When
the delay exceeds the threshold specified here, the
data stream will be diverted to the alternate
destination specified as the Alternate IP Address.

The Alternate Routing function facilitates PSTN Failover protection, that is, it allows
you to re-route voip calls automatically over the PSTN if the voip system fails. The
MultiVOIP can be programmed to respond to excessive delays in the transmission of
voice packets, which the MultiVOIP interprets as a failure of the IP network. Upon
detecting an excessive delay in transmission of voice packets (overly high “latency”
in the network) the MultiVOIP diverts the call to another IP address, which itself is
connected to the PSTN (for example, via an FXO port on the self-same MultiVOIP
could be connected to the PSTN).
3. Call diverts to
Alt IP address in voip
accessing PSTN line.

4. Call completed
via PSTN.

PSTN Line
FXO

VOIP
FXS

IP
NETWORK

2. IP network fails.

VOIP
PBX

1. Call originates.

PSTN Failover Feature. The MultiVOIP can be programmed to divert calls to the
PSTN temporarily in case the IP network fails.

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4. Select PhoneBook Modify and then select Inbound PhoneBook | List Entries.

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5. The Add/Edit Inbound PhoneBook screen appears.

Enter Inbound PhoneBook data for your MultiVOIP. The fields of the
Add/Edit Inbound PhoneBook screen are described in the table below.
Add/Edit Inbound Phone Book: Field Definitions
Field Name

Values

Description

Remove Prefix

dialed digits

portion of dialed number to be
removed before completing call
to destination
(often a local PBX)

Add Prefix

dialed digits

digits to be added before
completing call to destination
(often a local PBX)

Channel
Number

1-24, or
“Hunting”

T1 channel number to which the
call will be assigned as it enters
the local telephony equipment
(often a local PBX). “Hunting”
directs the call to any available
channel.

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Add/Edit Inbound Phone Book: Field Definitions
(cont’d)
Field Name

Values

Description

Describes the facility or
geographical location at which
the call originated.

Call Forward Parameters
Enable

Y/N

Click the check-box to enable
the call-forwarding feature.

Forward
Condition

Uncondit.;
Busy
No Resp.

Unconditional. When

Forward
Address/
Number

IP addr. or
phone number

Phone number or IP address
to which calls will be
directed.

Ring Count

integer

When No Response is
condition for forwarding
calls, this determines how
many unanswered rings are
needed to trigger the
forwarding.

selected, all calls received
will be forwarded.
Busy. When selected, calls
will be forwarded when
station is busy.
No Response. When
selected, calls will be
forwarded if called party
does not answer after a
specified number of rings, as
specified in Ring Count
field.

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Remember that the initial MVP2400/2410 setup must be done locally using the
MultiVOIP program. However, after the initial configuration is complete, all
of the MVP2400/2410 units in the VOIP system can be configured, reconfigured, and updated from one location using the MultiVoipManager
software program.

T1 Phonebook Examples
The following example demonstrates how Outbound and Inbound PhoneBook
entries work in a situation of multiple area codes. Consider a company with
offices in Minneapolis and Baltimore.

3 Sites, All-T1 Example
Notice first the area code situation in those two cities: Minneapolis’s local
calling area consists of multiple adjacent area codes; Baltimore’s local calling
area consists of a base area code plus an overlay area code.
Company
VOIP/PBX
SIte

NW
Suburbs
763

Mpls
612

St. Paul
& Suburbs
651

...

SW Suburbs
952

Baltimore/
Outstate MD
Overlay
443

Company
VOIP/PBX
SIte

Baltimore
410

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An outline of the equipment setup in both offices is shown below.
Local-Call
Area Codes:
612, 651,
952
Company HQ.
Minneapolis
North Sub.
area 763

PBX

-5174

Digital
VoIP
200.2.10.3

-5173

-5172

-5171

717-5170

IP
Network

R
o
u
t
e
r

Overlay
Area Code:
443

Digital T1
VoIP

Baltimore
Sales Ofc.
area 410

PBX
-7003

200.2.9.7
-7002

325-7001

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The screen below shows Outbound PhoneBook entries for the VOIP located in
the company’s Baltimore facility.

The entries in the Minneapolis VOIP’s Inbound PhoneBook match the
Outbound PhoneBook entries of the Baltimore VOIP, as shown below.

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To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven
digits. (In this case, we are assuming that the Baltimore PBX does not require
an “8” or “9” to seize an outside phone line.)
If a Baltimore employee dials any phone number in the 612 area code, the call
will automatically be handled by the company’s voip system. Upon receiving
such a call, the Minneapolis voip will remove the digits “1612”. But before the
suburban-Minneapolis voip can complete the call to the PSTN of the
Minneapolis local calling area, it must dial “9” (to get an outside line from the
PBX) and then a comma (which denotes a pause to get a PSTN dial tone) and
then the 10-digit phone number which includes the area code (612 for the city
of Minneapolis; which is different than the area code of the suburb where the
PBX is actually located -- 763).
A similar sequence of events occurs when the Baltimore employee calls
number in the 651 and 952 area codes because number in both of these area
codes are local calls in the Minneapolis/St. Paul area.
The simplest case is a cal from Baltimore to a phone within the
Minneapolis/St. Paul area code where the company’s voip and PBX are
located, namely 763. In that case, that local voip removes 1763 and dials 9 to
direct the call to its local 7-digit PSTN.
Finally, consider the longest entry in the Minneapolis Inbound Phonebook,
“17637175. Note that the main phone number of the Minneapolis PBX is 763717-5170. The destination pattern 17637175 means that all calls to
Minneapolis employees will stay within the suburban Minneapolis PBX and
will not reach or be carried on the local PSTN.

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Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below)
generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown
second below).

Notice the extended prefix to be removed: 14103257. This entry allows
Minneapolis users to contact Baltimore co-workers as though they were in the
Minneapolis facility, using numbers in the range 7000 to 7999.
Note also that a comma (as in the entry 9,443) denotes a delay in dialing. A
one-second delay is commonly used to allow a second dial tone to be generated
for calls going outside of the facility’s PBX system.

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The Outbound PhoneBook for the Minneapolis VOIP is shown below. The
third destination pattern, “7” facilitates reception of co-worker calls using
local-appearing-extensions only. In this case, the “Add Prefix” field value for
this phonebook entry would be “1410325” .

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Configuring Mixed Digital/Analog VOIP Systems
The MVP2400/2410 digital MultiVOIP unit is compatible with analog VOIPs.
In many cases, digital and analog VOIP units will appear in the same
telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units
(Series II units), legacy analog VOIP units (Series I units made by MultiTech)
may be included in the system, as well. When legacy VOIP units are included,
the VOIP administrator must handle two styles of phonebooks in the same
VOIP network. The diagram below shows a small-scale system of this kind:
one digital VOIP (the MVP2400) operates with two Series II analog VOIPs
(an MVP210 and an MVP410), and two Series I legacy VOIPs (two MVP200
units).
EXAMPLE:
Digital & Analog VOIPs
in Same System

Site D:

Pierre, SD
Area Code 615

200.2.9.9

PSTN

PBX

Digital T1
VoIP
MVP2400
Other extensions
x3101 - x3199

Router
Site E:

615-492-3100

Site A:

Cheyenne, WY
Area Code 307

Bismarck, ND
Area Code 701

200.2.9.6

Series #1 Analog MultiVOIP
(Server/Client Phonebook)
MVP200
Unit
FXS
#200
CH1

Series #2 Analog MultiVOIP
MVP210
FXS

CH1

421

Site F:

Site B:

Lincoln, NE
Area Code 402

PSTN

201

200.2.9.7
Client

IP
Network
Rochester, MN
Area Code 507

200.2.9.5

FXO

Series #1 Analog MultiVOIP
(Server/Client Phonebook)
MVP200
CH2 FXS
Unit
CH1
#100

Port #4 Series #2 Analog MultiVOIP

MVP410

FXS Port

FXS Ports

CO Port

CO Ports

200.2.9.8
Host
(Holds phonebook for both
Series #1 analog VOIPs.)

Key
System
Other extensions
x7401 - x7429

FXO

102

717-5000

PSTN
402-263-7400

507-717-5662

Site C:

Suburban Rochester

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The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site
B. It applies to both of the Series I analog VOIP units.
Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410)
requires its own inbound and outbound phonebooks. The MVP2410 digital
MultiVOIP requires its own inbound and outbound phonebooks, as well.

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These seven phone books are shown below.
Phone Book for Series I Analog VOIP Host Unit (Site B)
VOIP Dir #
-ORDestination
Pattern

IP Address

Channel

Comments

102

200.2.9.8

Site B, FXS channel.

101

200.2.9.8

Site B, FXO channel.

421

200.2.9.6

Site E FXS channel.

201

200.2.9.7

Site A, FXS channel.

1615
xxx
xxxx

200.2.9.9

0
(Note 2.)

Gives remote voip
users access to local
PSTN of Site D
(Pierre, SD, area code
615).

3xxx

200.2.9.9

Allows remote voip
users to call all PBX
extensions at Site D
(Pierre, SD) using
only four digits.

1402

200.2.9.5

Gives remote voip
users access to local
PSTN of Site F
(Lincoln, NE; area
code 402).

140226374
(Note 1)
(Note 3)

200.2.9.5

Gives remote voip
users access to key
phone system
extensions at Site F
(Lincoln).

(Note 1.)

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Note 1. The “x” is a wildcard character.
Note 2. By specifying “Channel 0,” we instruct the
MVP2400/2410 to choose any available data channel to
carry the call.
Note 3. Note that Site F key system has only 30 extensions
(x7400-7429). This destination pattern (140226374)
actually directs calls to 402-263-7430 through
402-263-7499 into the key system, as well.
This means that such calls, which belong on the PSTN,
cannot be completed. In some cases, this might be
inconsequential because an entire exchange (fully used
or not) might have been reserved for the company or it
might be unnecessary to reach those numbers. However,
to specify only the 30 lines actually used by the key
system, the destination pattern 140226374 would have to
be replaced by three other destination patterns, namely
1402263740, 1402263741, and 1402263742. In this
way, calls to 402-263-7430 through 402-263-7499
would be properly directed to the PSTN. In the Site D
outbound phonebook, the 30 lines are defined exactly,
that is, without making any adjacent phone numbers
unreachable through the voip system.

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Outbound Phone Book for MVP2400 Digital VOIP
(Site D)
Destin.
Pattern

Remove
Prefix

Add
Prefix

201
1507

1507

101#

IP
Address

Comment

200.2.9.7

To originate calls to
Site A (Bismarck).

200.2.9.8

To originate calls to
Rochester local
PSTN using the
FXO channel
(channel #1) of the
Site B VOIP.
To originate calls to
phone connected to
FXS port (channel
#2) of the Site B
VOIP.
Calls to Site E
(Cheyenne).
Calls to Lincoln area
local PSTN (via
FXO channel, CH4,
of the Site F VOIP).
Calls to extensions
(thirty) of key
system at Site F
(Lincoln). Human
operator or autoattendant is needed
to complete these
calls.

Note 3.

102

200.2.9.8

421

200.2.9.6

1402

200.2.9.5

1402
200.2.9.5
263
740
1402
200.2.9.5
263
741
1402
200.2.9.5
263
742
Note 3. The pound sign (“#”) is a delimiter separating the VOIP
number from the standard telephony phone number.

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Inbound Phonebook for MVP2400/2410 Digital VOIP
(Site D)
Remove
Prefix

1615

1615
49231

Add
Prefix
9,
Note 4.
Note 5.

Channel
Number

Comment

Allows phone users at remote voip
sites to call non-toll numbers
within the Site D area code (615;
Pierre, SD) over the VOIP
network.
Allows voip calls directly to
employees at Site D (at extensions
x3101 to x3199).

Note 4. “9” gives PBX station users access to outside line.
Note 5. The comma represents a one-second pause, the time
required for the user to receive a dial tone on the outside
line (PSTN). The comma is only allowed in the Inbound
phonebook.

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Outbound Phone Book for MVP410 Analog VOIP
(Site F)
Destin.
Pattern

201

Remove
Prefix

Add
Prefix

IP
Address

200.2.9.7

Comment

To originate calls to
Site A (Bismarck).
1507
1507
101#
200.2.9.8 To originate calls to
any PSTN phone in
Note 3.
Rochester area using
the FXO channel
(channel #1) of the
Site B VOIP.
102
200.2.9.8 To originate calls to
phone connected to
FXS port (channel
#2) of the Site B
VOIP (Rochester).
421
200.2.9.6 Calls to Site E
(Cheyenne).
1615
200.2.9.9 Calls to Pierre area
PSTN via Site D
PBX.
31
1615
200.2.9.9 Calls to Pierre PBX
492
extensions with four
digits.
Note 3. The pound sign (“#”) is a delimiter separating the VOIP
number from the standard telephony phone number.

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Inbound Phonebook for MVP410 Analog VOIP (Site F)
Remove
Prefix

Add
Prefix

1402

1402
263740
1402
263741
1402
263742

Channel
Number

Comment

Access to Lincoln local PSTN by
users at remote VOIP locations via
FXO port at Site F.
Gives remote voip users access to
extension of key phone system at
Site F (Lincoln). Because call is
completed at key system,
abbreviated dialing (4 digits) is not
workable. Human operator or

740

741

742

auto-attendant is needed to
complete these calls.

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Outbound Phone Book for MVP210 Analog VOIP
(Site E)
Destin.
Pattern

201

Remove
Prefix

Add
Prefix

IP
Address

200.2.9.7

Comment

To originate calls to
Site A.
1507
1507
101#
200.2.9.8 To originate calls to
any PSTN phone in
Note 3.
Rochester area using
the FXO channel
(channel #1) of the
Site B VOIP.
102
200.2.9.8 To originate calls to
phone connected to
FXS port (channel
#2) of the Site B
VOIP.
1402
200.2.9.5 Calls to Lincoln area
PSTN (via FXO
channel, CH4, of the
Site F VOIP).
7
1402
200.2.9.5 Calls to Lincoln key
263
extensions with four
digits.
1615
200.2.9.9 Calls to Pierre area
PSTN via Site D
PBX.
31
1615
200.2.9.9 Calls to Pierre PBX
492
extensions with four
digits.
Note 3. The pound sign (“#”) is a delimiter separating the VOIP
number from the standard telephony phone number.

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Inbound Phonebook for MVP210 Analog VOIP (Site E)
Remove
Prefix

Add
Prefix

421

Channel
Number

Comment

Call Completion Summaries
Site A calling Site C, Method 1
1.

Dial 101.

Hear dial tone from Site B.

Dial 7175662.

Await completion. Talk.

Site A calling Site C, Method 2
1.

Dial 101#7175662

Await completion. Talk.
Note: Some analog VOIP gateways will allow
completion by Method 2. Others will not.

Site C calling Site A
1.

Dial 7175000.

Hear dial tone from Site B VOIP.

Dial 201.

Await completion. Talk.

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Site D calling Site C
1.

Dial 9,15077175662.

“9” gets outside line. On some PBXs, an “8” may be used to direct
calls to the VOIP, while “9” directs calls to the PSTN. However,
some PBX units can be programmed to identify the destination
patterns of all calls to be directed to the VOIP.

PBX at Site D is programmed to divert all calls made to the 507 area
code and exchange 717 into the VOIP network. (It would also be
possible to divert all calls to all phones in area code 507 into the VOIP
network, but it may not be desirable to do so.)

The MVP2400/2410 removes the prefix “1507” and adds the prefix
“101#” for compatibility with the analog MultiVOIP’s phonebook
scheme. The “#” is a delimiter separating the analog VOIP’s phone
number from the digits that the analog VOIP must dial onto its local
PSTN to complete the call. The digits “101#7175662” are forwarded
to the Site B analog VOIP.

The call passes through the IP network (in this case, the Internet).

The call arrives at the Site B VOIP. This analog VOIP receives this
dialing string from the MVP2400/2410: 101#7175662. The analog
VOIP, seeing the “101” prefix, uses its own channel #1 (an FXO port)
to connect the call to the PSTN. Then the analog VOIP dials its local
phone number 7175662 to complete the call.

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Site D calling Site F
A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln,
Nebraska.

A. The required entry in the Pierre Outbound Phonebook to facilitate origination of
the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP
address, 200.2.9.5.
(Generally on such a call, the caller would have to dial an initial “9.” But typically
the PBX would not pass the initial “9” to the voip. If the PBX did pass along that “9”
however, its removal would have to be specified in the local Outbound Phonebook.)
B. The corresponding entry in the Lincoln Inbound Phonebook to facilitate
completion of the call would be
1402263742

for calls within the office at Lincoln

1402

for calls to the Lincoln local calling area (PSTN).

Call Event Sequence

1. Caller at Pierre dials 914022637424.
2. Pierre PBX removes “9” and passes 14022637424 to voip.
3. Pierre voip passes remaining string, 14022637424 on to the Lincoln voip
at IP address 200.2.9.5.
4. The dialed string matches an inbound phonebook entry at the Lincoln
voip, namely 1402263742.
5. The Lincoln voip rings one of the three FXS ports connected to the
Lincoln
key phone system.
6. The call will be routed to extension 7424 either by a human receptionist/
operator or to an auto-attendant (which allows the caller to specify the
extension to which they wish to be connected).

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Site F calling Site D
A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South
Dakota.

A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of
the call, would be “31”. The string “1615492” would have to be added as a prefix.
The call would be directed to the Pierre voip’s IP address, 200.2.9.9.
B. The corresponding entry in the Pierre Inbound Phonebook to facilitate completion
of the call would be 1615492.
1. Caller at Lincoln picks up phone receiver, presses button on key phone
set. This button has been assigned to a particular voip channel (any one of
the three FXS ports).
2. The caller at Lincoln hears dial tone from the Lincoln voip.
3. The caller at Lincoln dials 3117.
4. The Lincoln voip adds the prefix 1615492 and sends the entire dialing
string, 16154923117, to the Pierre voip
at IP address 200.2.9.9.
5. The Pierre voip matches the called digits 16154923117 to its Inbound
Phonebook entry “1615492” .
6. The Pierre PBX dials extension 3117 in the office at Pierre.

Variations in PBX Characteristics
The exact dialing strings needed in the Outbound and Inbound Phonebooks of
the MVP2400/2410 will depend on the capabilities of the PBX. Some PBXs
require trunk access codes (like an “8” or “9” to access an outside line or to
access the VOIP network). Other PBXs can automatically distinguish between
intra-PBX calls, PSTN calls, and VOIP calls.
Some PBX units can also insert digits automatically when they receive certain
dialing strings from a phone station. For example, a PBX may be
programmable to insert automatically the three-digit VOIP identifier strings
into calls to be directed to analog VOIPs.
The MVP2400/2410 offers complete flexibility for inter-operation with PBX
units so that a coherent dialing scheme can be established to connect a
company’s multiple sites together in a way that is convenient and intuitive for
phone users. When working together with modern PBX units, the presence of
the MVP2400/2410 can be completely transparent to phone users within the
company.

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MVP3010 Inbound and Outbound MultiVOIP
Phonebooks
Important
Definition:

The MultiVOIP’s Outbound phonebook
lists the phone stations it can call;
its Inbound phonebook describes the
dialing sequences that can be used to
call that MultiVOIP and how those calls
will be directed.

When a VOIP serves a PBX system, the operation of the VOIP should be
transparent to the telephone end user and savings in long-distance calling
charges should be enjoyed. Use of the VOIP should not require the dialing of
extra digits to reach users elsewhere on the VOIP network. On the contrary,
VOIP service more commonly reduces dialed digits by allowing users (served
by PBXs in facilities in distant cities) to dial their co-workers with 3-, 4-, or 5digit extensions -- as if they were in the same facility. More importantly, the
VOIP system should be configured to maximize savings in long-distance
calling charges. To achieve both of these objectives, ease of use and
maximized savings, the VOIP phonebooks must be set correctly.
NOTE: VOIPs are commonly used for
another reason, as well: VOIPs
allow an organization to integrate
phone and data traffic onto a single
network. Typically these are private
networks.

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Free Calls: One VOIP Site to Another
The most direct use of the VOIP system is making calls between the offices
where the VOIPs are located. Consider, for example, the Wren Clothing
Company. This company has VOIP-equipped offices in London, Paris, and
Amsterdam, each served by its own PBX. VOIP calls between the three
offices completely avoid international long-distance charges. These calls are
free. The phonebooks can be set up to allow all Wren Clothing employees to
contact each other using 3-, 4-, or 5-digit numbers, as though they were all in
the same building.
United Kingdom
Wren Clothing Co.
VOIP/PBX Site
London

Wren Clothing Co.
VOIP/PBX Site
Amsterdam

The
Netherlands
Wren Clothing Co.
VOIP/PBX Site
Paris

5
Free VOIP Calls

France

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Local Rate Calls: Within Local Calling Area of Remote
VOIP
In the second use of the VOIP system, the local calling area of each VOIP
location becomes accessible to all of the VOIP system’s users. As a result,
international calls can be made at local calling rates. For example, suppose
that Wren Clothing buys its zippers from The Bluebird Zipper Company in the
western part of metropolitan London. In that case, Wren Clothing personnel in
both Paris and Amsterdam could call the Bluebird Zipper Company without
paying international long-distance rates. Only London local phone rates would
be charged. This applies to calls completed anywhere in London’s local
calling area (which includes both Inner London and Outer London). Generally,
local calling rates apply only within a single area code, and, for all calls outside
that area code, national rates apply. There are, however, some European cases
where local calling rates extend beyond a single area code. Local rates
between Inner and Outer London are one example of this. (It is also possible,
in some locations, that calls within an area code may be national calls. But this
is rare.)
United Kingdom

Bluebird Zipper Co.
London

Wren Clothing Co.
VOIP/PBX Site
London

Wren Clothing Co.
VOIP/PBX Site
Amsterdam

The
Netherlands
Wren Clothing Co.
VOIP/PBX Site
Paris

Calls at London local rates
Local Calling Area

France

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Similarly, the VOIP system allows Wren Clothing employees in London and
Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing
employees in Paris and London to call anywhere in Amsterdam at local rates.
United Kingdom
Wren Clothing Co.
VOIP/PBX Site
London

Wren Clothing Co.
VOIP/PBX Site
Amsterdam

The
Netherlands
Wren Clothing Co.
VOIP/PBX Site
Paris

Calls at Amsterdam local rates
Calls at Paris local rates
Local Calling Areas

France

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National Rate Calls: Within Nation of Remote VOIP Site
In the third use of the VOIP system, the national calling area of each VOIP
location becomes accessible to all of the VOIP system’s users. As a result,
international calls can be made at national calling rates. Again, significant
savings are possible. For example, suppose that the Wren Clothing Company
buys its buttons from the Chickadee Button Company in the Dutch city of
Rotterdam. In that case, Wren Clothing personnel in both London and Paris
could call the Chickadee Button Company without paying international longdistance rates; only Dutch national calling rates would be charged. This
applies to calls completed anywhere in The Netherlands.

United Kingdom
The
Netherlands

Wren Clothing Co.
VOIP/PBX Site
London

Clothing Co.
5 Wren
VOIP/PBX Site

Amsterdam

Chickadee Button Co.
Rotterdam
Wren Clothing Co.
VOIP/PBX Site
Paris

Calls at Dutch
National Rates

France

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Similarly, the VOIP system allows Wren Clothing employees in London and
Amsterdam to call anywhere in France at French national rates; it allows Wren
Clothing employees in Paris and Amsterdam to call anywhere in the United
Kingdom at its national rates.
United Kingdom
Wren Clothing Co.
VOIP/PBX Site
London

Wren Clothing Co.
VOIP/PBX Site
Amsterdam

The
Netherlands
Wren Clothing Co.
VOIP/PBX Site
Paris

Calls at French
National Rates
Calls at UK
National Rates

France

Inbound versus Outbound Phonebooks
To make the VOIP system transparent to phone users and to allow all possible
free and reduced-rate calls, the VOIP administrator must configure the
“Outbound” and “Inbound” phone-books of each VoIP in the system.
The “Outbound” phonebook for a particular VOIP unit describes the dialing
sequences required for a call to originate locally (typically in a PBX in a
particular facility) and reach any of its possible destinations at remote VOIP
sites, including calls terminating at points beyond the remote VOIP site.
The “Inbound” phonebook for a particular VOIP unit describes the dialing
sequences required for a call to originate remotely from any other VOIP sites
in the system, and to terminate on that particular VOIP.
Briefly stated, the MultiVOIP’s Outbound phonebook lists the phone stations it
can call; its Inbound phonebook lists the dialing sequences that can be used to
call that MultiVOIP. (Of course, the phone numbers are not literally “listed”
individually.) The phone stations that can originate or complete calls over the
VOIP system are described by numerical rules called “destination patterns.”
These destination patterns generally consist of country codes, area codes or
city codes, and local phone exchange numbers.
In order for any VOIP phone call to be made, there must be both an Inbound
Phonebook entry and an Outbound Phonebook entry that describe the end-toend connection. The phone station originating the call must be connected to

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the VOIP system. The Outbound Phonebook for that VOIP unit must have a
destination pattern entry that includes the ‘called’ phone (that is, the phone
completing the call). The Inbound Phonebook of the VOIP where the call is
completed must have a destination pattern entry that includes the digit
sequence dialed by the originating phone station.
The PhoneBook Configuration procedure below is brief, but it is followed by
an example case. For many people, the example case may be easier to grasp
than the procedure steps. Configuration is not difficult, but all phone number
sequences, destination patterns, and other information must be entered exactly;
otherwise connections will not be made.

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Phonebook configuration screens can be accessed using icons or the sidebar
menu.
Phonebook Icons

Description
Phonebook Configuration

Inbound Phonebook Entries
List

Add Inbound Phonebook
Entry

Edit selected Inbound
Phonebook Entry

Outbound Phonebook Entries
List

Add Outbound Phonebook
Entry

Edit selected Outbound
Phonebook Entry

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Phonebook Sidebar Menu

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Phonebook Configuration Procedure
1. Go to the PhoneBook Configuration screen (using either the sidebar
menu, drop-down menu, or icon).

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The table below describes all fields in the PhoneBook Configuration screen.
PhoneBook Configuration Parameter Definitions
Field Name

Values

Description

Gateway Name

Y/N

This field allows you to specify a name for this
MultiVOIP. When placing a call, this name is
sent to the remote MVP3000 for display in Call
Progress listings, Logs, etc.

Q.931 Parameters
Use Fast Start
Y/N

Call Signaling
Port

port
number

Enables the H.323 Fast Start procedure. May
need to be enabled/disabled for compatibility
with third-party VOIP gateways.
Default: 1720 (H.323)

GateKeeper RAS
Parameters
IP address of the GateKeeper.

Gatekeeper /
Clear Channel
IP Address
Port Number
Gateway Prefix

Gatekeeper
Name
Gateway H.323
ID

alphanumeric
string

Well-known port number for GateKeepers.
Must match port number of GateKeeper, 1719.
This number becomes registered with the
GateKeeper. Call requests sent to the gatekeeper
and preceded by this prefix will be routed to the
VOIP gateway.
Optional. The name of the GateKeeper with
which this MultiVOIP is trying to register.
The H.323 ID is used to register this particular
MultiVOIP with the GateKeeper. H.323 ID is an
alias entry sent to the GateKeeper, made of
alphanumeric characters. For NetMeeting
endpoints, numbers are preferred over letters.
The H.323 ID identifies the IP calling sequence
that the GateKeeper must ‘dial’ to contact the
remote VOIP.

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name

Values

Description

SIP Proxy Parameters
Enable Proxy

Y/N

Proxy Server IP
Address

n.n.n.n
where
n=0-255

Network address of the proxy
server that the voip is using.

Port Number

Logical port number for proxy
communications.

User Name

Identifier used when proxy server
is used in network. If a proxy
server is used in a SIP voip
network, all clients must enter
both a User Name and a Password
before being allowed to make a
call.

Password

Password for proxy server
function. Password for proxy
server function. See “User
Name” description above.

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name

Values

Description

H.323 Version 4 Parameters
Q.931
Multiplexing
(Mux)

Y/N

Signaling for multiple phone calls
can be carried on a single port
rather than opening a separate
signaling port for each call. This
conserves bandwidth resources.

H.245
Tunneling (Tun)

Y/N

H.245 messages are encapsulated
within the Q.931 call-signaling
channel. Among other things, the
H.245 messages let the two
endpoints tell each other what
their technical capabilities are and
determine who, during the call,
will be the client and who the
server. Tunneling is the process of
transmitting these H.245 messages
through the Q.931 channel. The
same TCP/IP socket (or logical
port) already being used for the
Call Signaling Channel is then
also used by the H.245 Control
Channel. This encapsulation
reduces the number of logical
ports (sockets) needed and
reduces call setup time.

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name
Values
Description
H.323 Version 4 Parameters
Parallel H.245
(FS + Tun)

Y/N

Annex –E (AE)

Y/N

FS (Fast Start or Fast Connect) is
a Q.931 feature of H.323v2 to
hasten call setup as well as ‘preopening’ the media channel
before the CONNECT message is
sent. This pre-opening is a
requirement for certain billing
activities. Under Parallel H.245
FS + Tun, this Fast Connect
feature can operate
simultaneously with H.245
Tunneling (see description
above).
Multiplexed UDP call signaling
transport. Annex E is helpful for
high-volume voip system
endpoints. Gateways with lesser
volume can afford to use TCP to
establish calls. However, for
larger volume endpoints, the call
setup times and system resource
usage under TCP can become
problematic. Annex E allows
endpoints to perform callsignaling functions under the UDP
protocol, which involves
substantially streamlined
overhead. (This feature should
not be used on the public Internet
because of potential problems
with security and bandwidth
usage.)

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name
Values
Description
Single Port Protocol (SPP)

Mode

Direct,
Client, or
Registrar

General Options

Port

Re-transmission
(in ms)

Max
Re-transmission

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PhoneBook Configuration Parameter Definitions
(cont’d)
Field Name
Values
Description
Single Port Protocol (SPP)
[cont’d]
Client Options

Registrar IP
Address

Registrar Port

Registrar Options

Keep Alive
(in sec.)

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2. Select PhoneBook Modify and then select
Outbound Phone Book/List Entries.

Click Add.

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3. The Add/Edit Outbound PhoneBook screen appears.

Enter Outbound PhoneBook data for your MVP3010. Note that the Advanced
button gives access to the Alternate IP Routing feature, if needed. Alternate IP
Routing can be implemented in a secondary screen (as described after the
primary screen field definitions below).

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The fields of the Add/Edit Outbound Phone Book screen are described in the
table below.
Add/Edit Outbound Phone Book: Field Definitions
Field Name

Values

Description

Destination
Pattern

prefixes,
area codes,
exchanges,
line numbers,
extensions

Total Digits

as needed

number of digits the phone user
must dial to reach specified
destination

Remove Prefix

dialed digits

portion of dialed number to be
removed before completing call
to destination

Add Prefix

dialed digits

digits to be added before
completing call to destination

IP Address

n.n.n.n
for = 0-255

the IP address to which the call
will be directed if it begins with
the destination pattern given

Description

alpha-numeric

Describes the facility or
geographical location at which
the call will be completed.

Protocol Type

SIP, H.323, or
SPP

Indicates protocol to be used in
outbound transmission.

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Add/Edit Outbound Phone Book: Field Definitions
(cont’d)
Field Name

Values

Description

Y/N

Indicates whether or not
gatekeeper is used.

H.323 fields
Use Gatekeepr
H.323 ID

The H.323 ID assigned to the
destination MultiVOIP. Only
valid if “Use Gatekeeper” is
enabled for this entry.

Gateway Prefix

This number becomes registered
with the GateKeeper. Call
requests sent to the gatekeeper
and preceded by this prefix will
be routed to the VOIP gateway.

Q.931 Port
Number Q.931
Port Number

1720

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Add/Edit Outbound Phone Book: Field Definitions
(cont’d)
Field Name
Values
Description
SIP Fields
Use Proxy
Transport
Protocol

Y/N

Select if proxy server is used.

TCP or

Voip administrator must choose

UDP

SIP Port
Number

5060 or other
*See RFC3087
(“Control of
Service Context
using SIP
Request-URI,”
by the Network
Working
Group).

SIP URL

sip.userphone
@
hostserver,
where
“userphone” is
the telephone
number and
“hostserver” is
the domain
name or an
address on the

network

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Add/Edit Outbound Phone Book: Field Def’ns (cont’d)
Field Name
Values
Description
SPP Fields
Use Registrar

Port Number

Alternate Phone
Number

numeric

MultiVOIP
110/120/200/40
0/800

Values: Y/N

Advanced
button

Phone number associated with
alternate IP routing.

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Alternate Routing Field Definitions
Field
Name

Values

Description

Alternate
IP
Address

n.n.n.n
where
n= 0-255

Alternate destination for outbound data traffic in
case of excessive delay in data transmission.

Round
Trip
Delay

milliseconds

4. Select PhoneBook Modify and then select Inbound PhoneBook/List
Entries.

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5. The Add/Edit Inbound PhoneBook screen appears.

Enter Inbound PhoneBook data for your MVP3010. The fields of the Add/Edit
Inbound PhoneBook screen are described in the table below.
Add/Edit Inbound Phone Book: Field Definitions
Field
Name

Values

Description

Remove
Prefix

dialed digits

portion of dialed number to be removed before
completing call to destination
(often a local PBX)

Add
Prefix

dialed digits

digits to be added before completing call to
destination
(often a local PBX)

Channel
Number

1-30, or
“Hunting”

E1 channel number to which the call will be
assigned as it enters the local telephony equipment
(often a local PBX). “Hunting” directs the call to
any available channel.

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Add/Edit Inbound Phone Book: Field Definitions
(cont’d)
Field Name

Values

Description

Describes the facility or
geographical location at which
the call originated.

Call Forward Parameters
Enable

Y/N

Click the check-box to enable
the call-forwarding feature.

Forward
Condition

Uncondit.;
Busy
No Resp.

Unconditional. When

Forward
Address/
Number

IP addr. or
phone number

Phone number or IP address
to which calls will be
directed.

Ring Count

integer

When No Response is
condition for forwarding
calls, this determines how
many unanswered rings are
needed to trigger the
forwarding.

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6. When your Outbound and Inbound PhoneBook entries are completed, click
on Save Setup in the sidebar menu to save your configuration.
You can change your configuration at any time as needed for your system.
Remember that the initial MVP3010 setup must be done locally using the
MultiVOIP program. However, after the initial configuration is complete, all
of the MVP3010 units in the VOIP system can be configured, re-configured,
and updated from one location using the MultiVoipManager software program.

E1 Phonebook Examples
To demonstrate how Outbound and Inbound PhoneBook entries work in an
international VOIP system, we will re-visit our previous example in greater
detail. It’s an international company with offices in London, Paris, and
Amsterdam. In each office, a MVP3010 has been connected to the PBX
system.

3 Sites, All-E1 Example
The VOIP system will have the following features:
1. Employees in all cities will be able to
call each other over the VOIP system
using 4-digit extensions.
2. Calls to Outer London and Inner
London, greater Amsterdam, and greater
Paris will be accessible to all company
offices as local calls.
3. Vendors in Guildford, Lyon, and
Rotterdam can be contacted as national
calls by all company offices.
Note that the phonebook entries for Series II analog MultiVOIP used in Eurotype telephony settings will be the same in format as entries for the MVP3010.

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France Country Code: 33
Lille

Paris: Area 01

Reims

Rouen

Strasbourg

Nantes

Bordeaux

Lyon

Toulouse
Marseille

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The Netherlands
Country Code: 31

058
Leeuwarden

Texel 0222

050
Groningen

Den Helder 0223
038 Zwolle
Beverwijk 0251 0299 Purmerend

Haarlem 023
Aalsmeer0297

070
The Hague

020 Amsterdam

053
Enschede

0294 Weesp

010
Rotterdam
0118
Middelburg

026
Arnhem

040
Eindhoven

043
Maastricht

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An outline of the equipment setup in these three offices is shown below.
Wren Clothing Co.
London Office
Country Code: +44
Area Code: 0208

PBX
-5174

Digital
VoIP
200.2.10.3

-5173

-5172

IP
Network

-5171

979-5170

Wren Clothing Co.
Paris Office
Country Code: +33
Area Code: 01

PBX
-29 83

E1 Digital
VoIP
200.2.9.7

R
o
u
t
e
r

Digital
VoIP

Wren Clothing Co.
Amsterdam Office
Country Code: +31
Area/City Code: 020

200.2.8.5

-29 82

74 71 29 81

PBX
-4804

-4803

-4802

-4801

688-4800

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The screen below shows Outbound PhoneBook entries for the VOIP located in the
company’s London facility

The Inbound PhoneBook for the London VOIP is shown below.

NOTE: Commas are allowed in the Inbound Phonebook, but not in the
Outbound Phonebook. Commas denote a brief pause for a dial tone,
allowing time for the PBX to get an outside line.

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The screen below shows Outbound PhoneBook entries for the VOIP located in
the company’s Paris facility.

The Inbound PhoneBook for the Paris VOIP is shown below.

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The screen below shows Outbound PhoneBook entries for the VOIP in the
company’s Amsterdam facility.

The Inbound PhoneBook for the Amsterdam VOIP is shown below.

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Configuring Digital & Analog VOIPs in Same System
The MVP3010 digital MultiVOIP unit is compatible with analog VOIPs. In
many cases, digital and analog VOIP units will appear in the same
telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units
(Series II units), legacy analog VOIP units (Series I units made by MultiTech)
may be included in the system, as well. When legacy VOIP units are included,
the VOIP administrator must handle two styles of phonebooks in the same
VOIP network. The diagram below shows a small-scale system of this kind:
one digital VOIP (the MVP3010) operates with two Series II analog VOIPs
(an MVP210 and an MVP410), and two Series I legacy VOIPs (two MVP200
units).

EXAMPLE:
Digital & Analog VOIPs
in Same System

Site D:

Inner London, UK
Area Code 0207

PSTN

PBX

200.2.9.9

Digital E1
VoIP
MVP3010
Other extensions
x8301 - x8399

Router

020-7398-8300

Site E:

Site A:

Carlisle, UK
Area Code 0122 8

Birmingham, W. Midlands, UK
Area Code 0121

200.2.9.6

Series #1 Analog MultiVOIP
(Server/Client Phonebook)
MVP200

Series #2 Analog MultiVOIP
MVP210
FXS

Unit
#200

CH1

421

FXS
201

IP
Network

Site F:

Site B:

Tavistock, UK
Area Code 0182

PSTN

CH1

200.2.9.7
Client

Reading, Berkshire, UK
Area Code 0118

200.2.9.5

FXO

Series #1 Analog MultiVOIP
(Server/Client Phonebook)
MVP200
CH2 FXS
Unit
CH1
#100

Port #4 Series #2 Analog MultiVOIP

MVP410

FXS Port

FXS Ports

CO Port

CO Ports

200.2.9.8
Host
(Holds phonebook for both
Series #1 analog VOIPs.)

Key
System
Other extensions
x7401 - x7429

FXO

102

943-6161

PSTN
263-7400

118-943-5632

Site C:

Reading Area Residential

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The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site
B. It applies to both of the Series I analog VOIP units.
Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410)
requires its own inbound and outbound phonebooks. The MVP3010 digital
MultiVOIP requires its own inbound and outbound phonebooks, as well.

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These seven phone books are shown below.
Phone Book for Analog VOIP Host Unit (Site B)
VOIP Dir #
IP Address Channel Comments
-ORDestination
Pattern
102
200.2.9.8
2
Site B, FXS channel.
(Reading, UK)
101

200.2.9.8

Site B, FXO channel.
(Reading, UK)

201

200.2.9.7

Site A, FXS channel.
(Birmingham)

421

200.2.9.6

Site E, FXS channel.
(Carlisle, UK)

018226374

200.2.9.5

Gives remote voip users
access to key phone system
extensions at Tavistock
office (Site F). The key
system might be arranged
either so that calls go
through a human operator or
through an auto-attendant
(which prompts user to dial
the desired extension).

0182

200.2.9.5

Gives remote voip users
access to Tavistock PSTN
via FXO port (#4) at Site F.

3xx

200.2.9.9

0
(Note 1.)

Allows remote voip users to
call all PBX extensions at
Site D (Inner London) using
only three digits.

Note 3.

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Phone Book for Analog VOIP Host Unit (Site B)
(continued)
VOIP Dir #
IP Address Channel Comments
-ORDestination
Pattern
0207
200.2.9.9
0
Gives remote voip users
xxx
(Note 2.) access to phone numbers in
xxxx
0207 area code (Inner
London) in which Site D is
located.

0208
xxx
xxxx

200.2.9.9

0
(Note 2.)

Gives remote voip users
access to phone numbers in
0208 area code (Outer
London) for which calls are
local from Site D (Inner
London).

Note 1. The “x” is a wildcard character.
Note 2. By specifying “Channel 0,” we instruct the MVP3010 to
choose any available data channel to carry the call.
Note 3. Note that Site F key system has only 30 extensions (x74007429). This destination pattern (018226374) actually directs calls to
402-263-7430 through
402-263-7499 into the key system, as well.
This means that such calls, which belong on the PSTN, cannot be
completed. In some cases, this might be inconsequential because an
entire exchange (fully used or not) might have been reserved for the
company or it might be unnecessary to reach those numbers. However,
to specify only the 30 lines actually used by the key system, the
destination pattern 018226374 would have to be replaced by three other
destination patterns, namely 0182263740, 0182263741, and
0182263742. In this way, calls to 0182-263-7430 through 0182-2637499 would be properly directed to the PSTN. In the Site D outbound
phonebook, the 30 lines are defined exactly, that is, without making any
adjacent phone numbers unreachable through the voip system.

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The Outbound PhoneBook of the MVP3010 is shown below.
Outbound Phone Book for MVP3010 Digital VOIP (Site D)
Destin.
Pattern

Remov
e
Prefix

Add
Prefix

201
901189

901189

101#

IP
Address

Comment

200.2.9.7

To originate calls to Site A
(Birmingham).
To originate calls to any PSTN
phone in Reading area using
the FXO channel (channel #1)
of the Site B VOIP (Reading,
UK).
Calls to Site E (Carlisle).
Calls to Tavistock local PSTN
(Site F) could be arranged by
operator or possibly by autoattendant.
Calls to extensions of key
phone system at Tavistock
office.

200.2.9.8

Note 3.

421
90182

200.2.9.6

90182
263
740
90182
263
741
90182
263
742
102

200.2.9.5

200.2.9.8

To originate calls to phone
connected to FXS port
(channel #2) of the Site B
VOIP (Reading).
Note 3. The pound sign (“#”) is a delimiter separating the VOIP number
from the standard telephony phone number.

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The Inbound PhoneBook of the MVP3010 is shown below.

Inbound Phone Book for MVP3010 Digital VOIP (Site D)
Remove
Prefix

Add
Prefix

Channel
Number

Comments

0207

9,7
Note 4.
Note 5.

0208

9,8
Note 4.
Note 5.
3

Allows phone users at remote voip sites to
call local numbers (those within the Site D
area code, 0207, Inner London) over the
VOIP network.
Allows phone users at remote voip sites to
call local numbers (those in Outer London)
over the VOIP network.
Allows phone users at remote voip sites to
call extensions of the Site D PBX using
three digits, beginning with “3” .

0207
39883

Note 4. “9” gives PBX station users access to outside line.
Note 5. The comma represents a one-second pause, the time required for
the user to receive a dial tone on the outside line (PSTN). Commas can be
used in the Inbound Phonebook, but not in the Outbound Phonebook.

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Outbound Phone Book for MVP410 Analog VOIP
(Site F)
Destin.
Pattern

201

Remove
Prefix

Add
Prefix

IP
Address

200.2.9.7

Comment

To originate calls to
Site A
(Birmingham).
01189
0118
101#
200.2.9.8 To originate calls to
any PSTN phone in
Note 3.
Reading area using
the FXO channel
(channel #1) of the
Site B VOIP.
102
200.2.9.8 To originate calls to
phone connected to
FXS port (channel
#2) of the Site B
VOIP (Reading).
421
200.2.9.6 Calls to Site E
(Carlisle).
0207
200.2.9.9 Calls to Inner
London area PSTN
via Site D PBX.
0208
200.2.9.9 Calls to Inner
London area PSTN
via Site D PBX.
3
-0207
200.2.9.9 Calls to Inner
398
London PBX
8
extensions with
three digits.
Note 3. The pound sign (“#”) is a delimiter separating the VOIP
number from the standard telephony phone number.

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Inbound Phonebook for MVP410 Analog VOIP (Site F)
Remove
Prefix

01822

0182
263
740
0182
263
741
0182
263
742

Add
Prefix
2

Channel
Number

Comment

Calls to Tavistock local PSTN
through FXO port (Port #4) at
Site F.

740.

741.

Gives remote voip users, access to
extensions of key phone system
atTavistock office.
Because call is completed at key
system, abbreviated dialing (3digits) is not workable.

742

Human operator or autoattendant is needed to complete
these calls.

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Outbound Phone Book for MVP210 Analog VOIP
(Site E)
Destin.
Pattern

201

Remove
Prefix

Add
Prefix

IP
Address

200.2.9.7

Comment

To originate calls to
Site A
(Birmingham).
01189
0118
101#
200.2.9.8 To originate calls to
any PSTN phone in
Note 3.
Reading area using
the FXO channel
(channel #1) of the
Site B VOIP.
102
200.2.9.8 To originate calls to
phone connected to
FXS port (channel
#2) of the Site B
VOIP (Reading).
01822
01822
-200.2.9.5 Calls to Tavistock
area PSTN (via
FXO channel of the
Site F VOIP).
0182
200.2.9.5 Calls to Tavistock
26374
key system operator
or auto-attendant.
0207
0207
200.2.9.9 Calls to London area
PSTN via Site D
PBX.
8
0207
200.2.9.9 Calls to London
398
PBX extensions
with four digits.
Note 3. The pound sign (“#”) is a delimiter separating the VOIP
number from the standard telephony phone number.

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Inbound Phonebook for MVP210 Analog VOIP (Site E)
Remove
Prefix

421

Add
Prefix

Channel
Number

Comment

Call Completion Summaries
Site A calling Site C, Method 1
1.
2.
3.
4.

Dial 101.
Hear dial tone from Site B.
Dial 9435632.
Await completion. Talk.

Site A calling Site C, Method 2
5.
6.

Dial 101#9435632
Await completion. Talk.

Note: Some analog VOIP gateways will allow completion by Method 2.
Others will not.
Site C calling Site A
1.
2.
3.
4.

Dial 9436161.
Hear dial tone from Site B VOIP.
Dial 201.
Await completion. Talk.

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Site D calling Site C
1. Dial 901189435632.
2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls
to the VOIP, while “9” directs calls to the PSTN. However, some PBX
units can be programmed to identify the destination patterns of all calls
to be directed to the VOIP.
3. PBX at Site D is programmed to divert all calls made to the 118 area
code and exchange 943 into the VOIP network. (It would also be
possible to divert all calls to all phones in area code 118 into the VOIP
network, but it may not be desirable to do so.)
4. The MVP3010 removes the prefix “0118” and adds the prefix “101#”
for compatibility with the analog MultiVOIP’s phonebook scheme.
The “#” is a delimiter separating the analog VOIP’s phone number
from the digits that the analog VOIP must dial onto its local PSTN to
complete the call. The digits “101#9435632” are forwarded to the Site
B analog VOIP.
5. The call passes through the IP network (in this case, the Internet).
6. The call arrives at the Site B VOIP. This analog VOIP receives this
dialing string from the MVP3010: 101#9435632. The analog VOIP,
seeing the “101” prefix, uses its own channel #1 (an FXO port) to
connect the call to the PSTN. Then the analog VOIP dials its local
phone number 9435632 to complete the call.
NOTE: In the case of Reading, Berkshire,, England,
both “1189” and “1183” are considered local
area codes. This is, in a sense however, a
matter of terminology. It simply means that
numbers of the form 9xx-xxxx and
3xx-xxxx are both local calls for users at
other sites in the VOIP network.

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Site D calling Site F
A voip call from Inner London PBX to extension 7424 on the key telephone system in
Tavistock, UK.

A. The required entry in the London Outbound Phonebook to facilitate origination of
the call, would be 90182263742. The call would be directed to the Tavistock voip’s
IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an
initial “9”. But typically the PBX would not pass the initial “9” dialed to the voip. If
the PBX did pass along that “9” however, its removal would have to be specified in
the local Outbound Phonebook.)
B. The corresponding entry in the Tavistock Inbound Phonebook to facilitate
completion of the call would be
0182263742

for calls within the office at Tavistock

01822

for calls to the Tavistock local calling area (PSTN).

Call Event Sequence

1. Caller in Inner London dials 901822637424.
2. Inner London voip removes “9” .
3. Inner London voip passes remaining string, 01822637424on to the
Tavistock voip
at IP address 200.2.9.5.
4. The dialed string matches an inbound phonebook entry at the Tavistock
voip, namely 0182263742.
5. The Tavistock voip rings one of the three FXS ports connected to the
Tavistock
key phone system.
6. The call will be routed to extension 7424 either by a human receptionist/
operator or to an auto-attendant (which allows the caller to specify the
extension to which they wish to be connected).

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Site F calling Site D
A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner
London.

A. The required entry in the Tavistock Outbound Phonebook to facilitate origination
of the call, would be “3”. The string 02073988 is added, preceding the “3”. The call
would be directed to the Inner London voip’s IP address, 200.2.9.9.
B. The corresponding entry in the Inner-London Inbound Phonebook to facilitate
completion of the call would be 020739883.
1. The caller in Tavistock picks up the phone receiver, presses a button on
the key phone set. This button has been assigned to a particular voip
channel.
2. The caller in Tavistock hears dial tone from the Tavistock voip.
3. The caller in Tavistock dials 02073983117.
4. The Tavistock voip sends the entire dialed string to the Inner-London voip
at IP address 200.2.9.9.
5. The Inner-London voip matches the called digits 02073983117to its
Inbound Phonebook entry “020739883, ” which it removes. Then it adds
back the “3” as a prefix.
6. The Inner-London PBX dials extension 3117 in the office in Inner
London.

Variations in PBX Characteristics
The exact dialing strings needed in the Outbound and Inbound Phonebooks of
the MVP3010 will depend on the capabilities of the PBX. Some PBXs require
trunk access codes (like an “8” or “9” to access an outside line or to access the
VOIP network). Other PBXs can automatically distinguish between intra-PBX
calls, PSTN calls, and VOIP calls.
Some PBX units can also insert digits automatically when they receive certain
dialing strings from a phone station. For example, a PBX may be
programmable to insert automatically the three-digit VOIP identifier strings
into calls to be directed to analog VOIPs.
The MVP3010 offers complete flexibility for inter-operation with PBX units so
that a coherent dialing scheme can be established to connect a company’s
multiple sites together in a way that is convenient and intuitive for phone users.
When working together with modern PBX units, the presence of the MVP3010
can be completely transparent to phone users within the company.

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International Telephony Numbering Plan Resources
Due to the expansion of telephone number capacity to accommodate pagers,
fax machines, wireless telephony, and other new phone technologies,
numbering plans have been changing worldwide. Many new area codes have
been established; new service categories have been established (for example, to
accommodate GSM, personal numbering, corporate numbering, etc.). Below
we list several web sites that present up-to-date information on the telephony
numbering plans used around the world. While we find these to be generally
good resources, we would note that URLs may change or become
nonfunctional, and we cannot guarantee the quality of information on these
sites.

URL

Description

http://phonebooth.interocitor.net
/wtng

The World Telephone
Numbering Guide
presents excellent
international numbering
info that is both broad
and detailed. This
includes info on renumbering plans carried
out worldwide in recent
years to accommodate
new technologies.

http://www.oftel.gov.uk/numbers
/number.htm

UK numbering plan
from the Office of
Telecommunications,
the UK telephony
authority.

http://www.itu.int/home/index.html

The International
Telecommunications
Union is an excellent
source and authority on
international telecom
regulations and
standards. National and
international number
plans are listed on this
site.

URL

Description

http://kropla.com/phones.htm

Guide to international

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use of modems.

http://www.numberplan.org/

National and
international numbering
plans based on direct
input from regulators
worldwide. Includes
lists of telecom carriers
per country.

http://www.eto.dk/

European
Telecommunications
Office. Primarily
concerned with
mobile/wireless
radiotelephony, GSM,
etc.

http://www.eto.dk/ETNS.htm

European Telephony
Numbering Space.
Resources for panEuropean telephony
services, standards, etc.
Part of ETO site.

http://www.regtp.de/en/reg_tele/start/fs_05.h
tml

List of European
telecom regulatory
agencies by country
(from German telecom
authority).

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Phonebooks for Series II analog MultiVOIP units (MVP130, MVP210,
MVP210G, MVP410, MVP410G, MVP810, and MVP810G) and BRI
MultiVOIP units (MVP410ST/810ST) are, in principle, configured the same as
phonebooks for digital MultiVOIP products that would operate in the same
environment (under either North American or European telephony standards,
T1 or E1).
Therefore, if you are operating an analog MultiVOIP unit in a North American
telephony environment, you will find useful phonebook instructions and
examples in Chapter 7: T1 Phonebook Configuration. If you are operating an
analog MultiVOIP unit in a European telephony environment, you will find
useful phonebook instructions and examples in Chapter 8: E1 Phonebook
Configuration.
Most of the examples in Chapters 7 and 8 describe systems containing both
digital and analog MultiVOIP units.
You will also find useful information in Chapter 2: Quick Start Guide. See
especially these sections:
Phonebook Starter Configuration
Phonebook Tips
Phonebook Example (One Common Situation)
Chapter 2 also contains a “Phonebook Worksheet” section. You may want to
print out several worksheet copies. Paper copies can be very helpful in
comparing phonebooks at multiple sites at a glance. This will assist you in
making the phonebooks clear and consistent and will reduce ‘surfing’ between
screens on the configuration program.

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Chapter 10: Operation and
Maintenance

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Operation and Maintenance
Although most Operation and Maintenance functions of the software are in the
Statistics group of screens, an important summary appears in the System
Information of the Configuration screen group.

System Information screen
This screen presents vital system information at a glance. Its primary use is in
troubleshooting. This screen is accessible via the Configuration pulldown
menu, the Configuration sidebar menu, or by the keyboard shortcut Ctrl + Alt
+ Y. However, the System Information screen is not supported in the BRI
5.02c software.

System Information Parameter Definitions
(not supported in BRI 5.02c software)

Field Name

Values

Description

Boot Version

nn.nn

Indicates the version of the code that is
used at the startup (booting) of the voip.
The boot code version is independent of
the software version.

Mac Address

alphanumeric

Denotes the number assigned as the voip
unit’s unique Ethernet address.

Up Time

days:
hours:
mm:ss

Indicates how long the voip has been
running since its last booting.

Firmware
Version

alphanumeric

Indicates the version of the MultiVOIP
firmware.

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The frequency with which the System Information screen is updated is
determined by a setting in the Logs screen

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Statistics Screens
Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX
setting or MultiVOIP/telco-office setting, can be monitored for performance
using the Statistics functions of the MultiVOIP software.

About Call Progress
Accessing Call-Progress Statistics
Channel Icons (Main Screen Lower Left)
Channel icons are green when data
traffic is present, red when idle.

In the web GUI, call progress details can be viewed by
clicking on an icon (one for each channel) arranged
similarly on the web-browser screen.
Pulldown

Icon

Shortcut

Sidebar

Alt + A

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The Call Progress Details Screen

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Call Progress Details: Field Definitions
Field Name
Values
Description
Channel

1-n

Number of data channel or time slot
on which the call is carried. This is
the channel for which call-progress
details are being viewed.

Call Details
Duration

Hours: Minutes:
Seconds

The length of the call in hours,
minutes, and seconds (hh:mm:ss).

Mode

Voice or FAX

Indicates whether the call being
described was a voice call or a FAX
call.

Voice Coder

G.723, G.729,
G.711, etc.

The voice coder being used on this
call.

Packets Sent

integer value

The number of data packets sent over
the IP network in the course of this
call.

Packets Rcvd

integer value

The number of data packets received
over the IP network in the course of
this call.

Bytes Sent

integer value

The number of bytes of data sent over
the IP network in the course of this
call.

Bytes Rcvd

integer value

The number of bytes of data received
over the IP network in the course of
this call.

Packets Lost

integer value

The number of voice packets from
this call that were lost after being
received from the IP network.

Outbound
Digits

0-9, #, *

The digits transmitted by the
MultiVOIP to the PBX/telco for this
call.

Prefix Matched

Displays the dialed digits that were
matched to a phonebook entry.

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Call Progress Details: Field Definitions (cont’d)
From – To Details

Description

Gateway Name

alphanumeric
string

Identifier for the VOIP gateway that
handled this call.

IP Address

x.x.x.x,
where x has a
range of 0 to
255

IP address from which the call was
received.

Options

SC, FEC

Displays VOIP transmission options
in use on the current call. These may
include Forward Error Correction or
Silence Compression.

Silence
Compression

“SC” stands for Silence Compression.
With Silence Compression enabled,
the MultiVOIP will not transmit
voice packets when silence is
detected, thereby reducing the
amount of network bandwidth that is
being used by the voice channel.

Forward Error
Correction

FEC

“FEC” stands for Forward Error
Correction. Forward Error
Correction enables some of the
voice packets that were corrupted or
lost to be recovered. FEC adds an
additional 50% overhead to the total
network bandwidth consumed by the
voice channel.
Default = Off

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Call Progress Details: Field Definitions (cont’d)
Field Name

Values

Description

Supplementary Services
Status
Call on Hold

alphanumeric

Describes held call by its IP address
source, location/gateway identifier,
and hold duration. Location/gateway
identifiers comes from Gateway
Name field in Phone Book
Configuration screen of remote voip.

Call Waiting

alphanumeric

Describes waiting call by its IP
address source, location/gateway
identifier, and hold duration.
Location/gateway identifiers comes
from Gateway Name field in Phone
Book Configuration screen of
remote voip.

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Call Progress Details: Field Definitions (cont’d)
Field Name

Values

Description

Supplementary Services
Status
Caller ID

There are four
values:
“Calling Party +
identifier”;
“Alerting Party
+ identifier”;
“Busy Party
+ identifier”;
and
“Connected
Party +
identifier”

This field shows the identifier and
status of a remote voip (which has
Call Name Identification enabled)
with which this voip unit is currently
engaged in some voip transmission.
The status of the engagement
(Connected, Alerting, Busy, or
Calling) is followed by the identifier
of a specific channel of a remote voip
unit. This identifier comes from the
“Caller Id” field in the
Supplementary Services screen of
the remote voip unit.

Status

hangup, active

Shows condition of current call.

Call Control
Status

Tun, FS + Tun,
AE, Mux

Displays the H.323 version 4 features
in use for the selected call. These
include tunneling (Tun), Fast Start
with tunneling (FS + Tun), Annex E
multiplexed UDP call signaling
transport (AE), and Q.931
Multiplexing (Mux). See Phonebook
Configuration Parameters (in T1 or
E1 chapters) for more on H.323v4
features.

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About Logs
The Logs

Accessing “Statistics: Logs”
Pulldown

Icon

Shortcut

Sidebar

Alt + L

The Logs Screen

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Logs Screen Details: Field Definitions
Field Name

Values

Description

Event # column

1 or higher

Start Date,Time
column

dd:mm:yyyy
hh:mm:ss

Duration column

hh:mm:ss

Status column

success or failure

Mode column

voice or FAX

From column

gateway name

To column

gateway name

All calls are assigned an event
number in chronological order, with
the most recent call having the
highest event number.
The starting time of the call (event).
The date is presented as a day
expression of one or two digits, a
month expression of one or two
digits, and a four-digit year. This is
followed by a time-of-day
expression presented as a two-digit
hour, a two-digit minute, and a twodigit seconds value. (statistics, logs)
field
This describes how long the call
(event) lasted in hours, minutes, and
seconds.
Displays the status of the call, i.e.,
whether the call was completed
successfully or not.
Indicates whether the (event) being
described was a voice call or a FAX
call.
Displays the name of the voice
gateway that originates the call.
Displays the name of the voice
gateway that completes the call.

Special Buttons
Last
Delete File

Displays last log entry.
Deletes selected log file.

Call Details
Packets sent

integer value

Bytes sent

integer value

383

The number of data packets sent
over the IP network in the course of
this call.
The number of bytes of data sent
over the IP network in the course of
this call.

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Logs Screen Details: Field Definitions (cont’d)
Field Name

Values

Description

Call Details (cont’d)
Packets loss
(lost)

integer value

Voice coder
Packets received

G.723, G.729,
G.711, etc.
integer value

Bytes received

integer value

Outbound digits

0-9, #, *

The number of voice packets from
this call that were lost after being
received from the IP network.
The voice coder being used on this
call.
The number of data packets
received over the IP network in the
course of this call.
The number of bytes of data
received over the IP network in the
course of this call.
The digits transmitted by the
MultiVOIP to the PBX/telco for
this call.

FROM Details
Gateway Name
IP Address

Options

alphanumeric
string
x.x.x.x,
where x has a
range of 0 to 255
FEC, SC

Identifier for the VOIP gateway
that originated this call.
IP address of the VOIP gateway
from which the call was received.
Displays VOIP transmission
options used by the VOIP gateway
originating the call. These may
include Forward Error Correction
or Silence Compression.

TO Details
Gateway Name

alphanumeric
string

IP Address

x.x.x.x,
where x has a
range of 0 to 255

Options

384

Identifier for the VOIP gateway
that completed (terminated) this
call.
IP address of the VOIP gateway at
which the call was completed
(terminated).
Displays VOIP transmission
options used by the VOIP gateway
terminating the call. These may
include Forward Error Correction
or Silence Compression.

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Operation & Maintenance

Logs Screen Details: Field Definitions (cont’d)
Supplementary Services Info
(Not supported in BRI 502c software.)
Call Transferred
To
Call Forwarded To
CT Ph#

phone number
string
phone number
string
phone number
string

Number of party called in transfer.
Number of party called in
forwarding.
Call Transfer phone number.

About Reports
This feature not implemented as of this writing.

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About IP Statistics
Accessing IP Statistics
Pulldown

Icon

Shortcut

Sidebar

Alt + I

IP Statistics Screen

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IP Statistics: Field Definitions
Field
Name

Values

Description
UDP versus TCP. (User Datagram

“Clear”
button

Total Packets
Transmitt
ed

integer
value

Received

integer
value

Protocol versus Transmission Control
Protocol). UDP provides unguaranteed,
connectionless transmission of data across
an IP network. By contrast, TCP provides
reliable, connection-oriented transmission
of data.
Both TCP and UDP split data into packets
called “datagrams.” However, TCP
includes extra headers in the datagram to
enable retransmission of lost packets and
reassembly of packets into their correct
order if they arrive out of order. UDP does
not provide this. Lost UDP packets are
unretrievable; that is, out-of-order UDP
packets cannot be reconstituted in their
proper order..
Despite these obvious disadvantages, UDP
packets can be transmitted much faster than
TCP packets -- as much as three times
faster. In certain applications, like audio and
video data transmission, the need for high
speed outweighs the need for verified data
integrity. Sound or pictures often remain
intelligible despite a certain amount of lost
or disordered data packets (which appear as
static).
Clears packet tallies from memory.
Sum of data packets of all types.
Total number of packets transmitted by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Total number of packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.

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IP Statistics: Field Definitions (cont’d)
Field
Name

Values

Total Packets
(cont’d)
Received
with
Errors

integer
value

UDP Packets

Description
Sum of data packets of all types.
Total number of error-laden packets
received by this VOIP gateway since the
last “clearing” or resetting of the counter
within the MultiVOIP software.
User Datagram Protocol packets.

Transmitt
ed

integer
value

Number of UDP packets transmitted by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.

Received

integer
value

Received
with
Errors

integer
value

Number of UDP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Number of error-laden UDP packets
received by this VOIP gateway since the
last “clearing” or resetting of the counter
within the MultiVOIP software.

TCP Packets

Transmission Control Protocol packets.

Transmitt
ed

integer
value

Number of TCP packets transmitted by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.

Received

integer
value

Received
with
Errors

integer
value

Number of TCP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Number of error-laden TCP packets
received by this VOIP gateway since the
last “clearing” or resetting of the counter
within the MultiVOIP software.

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IP Statistics: Field Definitions (cont’d)
RTP Packets

Voice signals are transmitted in Realtime
Transport Protocol packets. RTP packets
are a type or subset of UDP packets.

Transmitt
ed

integer
value

Number of RTP packets transmitted by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.

Received

integer
value

Received
with
Errors

integer
value

Number of RTP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Number of error-laden RTP packets
received by this VOIP gateway since the
last “clearing” or resetting of the counter
within the MultiVOIP software.

RTCP Packets

Realtime Transport Control Protocol
packets convey control information to assist
in the transmission of RTP (voice) packets.
RTCP packets are a type or subset of UDP
packets.

Transmitt
ed

integer
value

Number of RTCP packets transmitted by
this VOIP gateway since the last “clearing”
or resetting of the counter within the
MultiVOIP software.

Received

integer
value

Received
with
Errors

integer
value

Number of RTCP packets received by this
VOIP gateway since the last “clearing” or
resetting of the counter within the
MultiVOIP software.
Number of error-laden RTCP packets
received by this VOIP gateway since the
last “clearing” or resetting of the counter
within the MultiVOIP software.

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About Packetization Time
You can use the Packetization Time screen to specify definite packetization
rates for coders selected in the Voice/FAX Parameters screen (in the “Coder
Options” group of fields). The Packetization Time screen is accessible under
the “Advanced” options entry in the sidebar list of the main voip software
screen. In dealing with RTP parameters, the Packetization Time screen is
closely related to both Voice/FAX Parameters and to IP Statistics. It is located
in the “Advanced” group for ease of use.

Accessing Packetization Time
Pulldown

Shortcut/Icon

Sidebar

none/none

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Packetization Time Screen

Packetization rates can be set separately for each channel.
The table below presents the ranges and increments for packetization rates.
Packetization Ranges and Increments
Coder Types

Range (in Kbps);
{default value}

G711, G726, G727
G723
G729
Netcoder

5-120
30-120
10-120
20-120

Increments (in Kbps)

{5}
{30}
{10}
{20}

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Once the packetization rate has been set for one channel, it can be copied into other
channels.

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About T1/E1 and BRI Statistics
Accessing T1 Statistics
Pulldown

Icon

Shortcut

Sidebar

Alt + T

The T1 and E1 Statistics screens are only accessible and applicable for the MVP2400,
MVP2410, and MVP3010.
The BRI statistics screens are only accessible and applicable for the MVP410ST and
MVP810ST
.

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T1 Statistics Screen

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T1 Statistics: Field Definitions

Field
Name

Values

Description

Red Alarm

Integer tally of
alarms counted
since last reset.

The alarm condition declared when a device
receives no signal or cannot synchronize to the
signal being received. A Red Alarm is
generated if the incoming data stream has no
transitions for 176 consecutive pulse positions.

Blue Alarm

Tally since last
reset.

Alarm signal consisting of all 1’s (including framing
bit positions) which indicates disconnection or failure
of attached equipment.

Loss of Frame
Alignment

Tally since last
reset.

Loss of data frame synchronization.

Excessive
Zeroes

Tally since last
reset.

Displayed value will increment if consecutive
zeroes beyond a set threshold are detected. I.e.,
tally increments if more than 7 consecutive
zeroes in the received data stream are detected
under B8ZS line coding, or if 15 consecutive
zeroes are detected under AMI line coding.

Status Freeze
Signaling
Active
Line
Loopback
Deactivation
Signal

Signaling has been frozen at the most
recent values due to loss of frame
alignment, loss of multiframe alignment or
due to a receive slip.
Line loopback deactivation signal has been
detected in the receive bit stream.

Transmit Line
Short

A short exists between the transmit pair for
at least 32 consecutive pulses.

Transmit Data
Overflow

For use by MTS Technical Support
personnel.

Transmit Slip
Positive

The frequency of the transmit clock is less
than the frequency of the transmit system
interface working clock. A frame is
repeated.

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T1 Statistics: Field Definitions (cont’d)
Field
Name

Values

Description

Yellow Alarm

Tally since last
reset.

The alarm signal sent by a remote T1/E1
device to indicate that it sees no receive signal
or cannot synchronize on the receive signal.
[To be supplied.]

Frame Search
Restart Flag
Loss of
MultiFrame
Alignment

Tally since last
reset.

In D4 or ESF mode, displayed value will
increment if multiframe alignment has been
lost or if loss of frame alignment has been
detected.

Transmit Slip

Tally since last
reset.

Slip in transmitted data stream. Slips indicate
a clocking mismatch (or lack of
synchronization) between T1/E1 devices.
When slips occur, data may be lost or
repeated.

Pulse Density
Violation

The pulse density of the received data stream
is below the requirement defined by ANSI
T1.403 or more than 15 consecutive zeros are
detected.

Line
Loopback
Activation
Signal

The line loopback activation signal has
been detected in the received bit stream.

Transmit Line
Open

At least 32 consecutive zeros were
transmitted.

Transmit Data
Underrun

For use by MTS Technical Support
Personnel.

Transmit Slip
Negative

The frequency of the transmit clock is
greater than the frequency of the transmit
system interface working clock. A frame
is skipped.

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T1 Statistics: Field Definitions (cont’d)
Field
Name

Values

Description

Bipolar
Violation

Integer tally of
violation count
since last reset.

Receive Slip

Tally since last
reset.

Two successive pulses of the same polarity
have been received and these pulses are not
part of zero substitution. On an AMI-encoded
line, this represents a line error. On a B8ZS
line, this may represent the substitution for a
string of 8 zeroes.
A receive slip (positive or negative) has
occurred. Slips indicate a clocking mismatch
(or lack of synchronization) between T1/E1
devices. When slips occur, data may be lost or
repeated.

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E1 Statistics Screen

E1 Statistics: Field Definitions
Field
Name

Values

Description

Red Alarm

Integer tally of
alarms counted
since last reset.

Blue Alarm

Tally since last
reset.

Alarm signal consisting of all 1’s (including
framing bit positions) which indicates
disconnection or failure of attached equipment.

Loss of Frame
Alignment

Tally since last
reset.

Loss of data frame synchronization.

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E1 Statistics: Field Definitions (cont’d)
Field
Name

Values

Description

Receive
Timeslot 16
Alarm
Indication
Signal

Detected alarm indication signal in
timeslot 16 according to ITU-T G.775.
Indicates the incoming time slot 16
contains less than 4 zeros in each of two
consecutive time slot 16 multiframe
periods.

Transmit Line
Short

A short exists between the transmit pair
for at least 32 consecutive pulses.

Transmit Data
Overflow

For use by MTS personnel.

Transmit Slip
Positive

The frequency of the transmit clock is
less than the frequency of the transmit
system interface working clock. A frame
is repeated.

Yellow Alarm

Tally since last
reset.

Signaling has been frozen at the most recent
values due to loss of frame alignment, loss of
multiframe alignment or due to a receive slip.

Status Freeze
Signaling
Active
Loss of
MultiFrame
Alignment
Receive
Timeslot 16
Loss of Signal

The alarm signal sent by a remote T1/E1
device to indicate that it sees no receive signal
or cannot synchronize on the receive signal.

Tally since last
reset.

In D4 or ESF mode, displayed value will
increment if multiframe alignment has been
lost or if loss of frame alignment has been
detected.
The time slot 16 data stream contains all zeros
for at least 16 contiguously received time
slots.

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E1 Statistics: Field Definitions (cont’d)
Field
Name

Values

Description

Receive
Timeslot 16
Loss of
MultiFrame
Alignment

The framing pattern '0000' in 2 consecutive
CAS multiframes were not found or in all time
slot 16 of the previous multiframe all bits were
reset.

Transmit Line
Open

At least 32 consecutive zeroes were
transmitted.

Transmit Data
Underrun

For use by MTS Technical Support
Personnel.

Transmit Slip
Negative

The frequency of the transmit clock is greater
than the frequency of the transmit system
interface working clock. A frame is skipped.
Bipolar Violation (or BPV) refers to two
successive pulses of the same polarity on the
E1 line. On an AMI-encoded line, this
represents a line error. On a B8ZS line, this
may represent the substitution for a string of 8
zeroes.
Displayed value will increment if consecutive
zeroes beyond a set threshold are detected.
I.e., tally increments if more than 7
consecutive zeroes in the received data stream
are detected under B8ZS line coding, or if 15
consecutive zeroes are detected under AMI
line coding.

Bipolar
Violation

Integer tally of
violation count
since last reset.

Excessive
Zeroes

Tally since last
reset.

Transmit Slip

Tally since last
reset.

Slip in transmitted data stream. Slips indicate
a clocking mismatch (or lack of
synchronization) between T1/E1 devices.
When slips occur, data may be lost or
repeated.

Receive Slip

Tally since last
reset.

Slip in received data stream. Slips indicate a
clocking mismatch (or lack of synchronization)
between T1/E1 devices. When slips occur, data may
be lost or repeated.

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ISDN BRI Statistics Screen

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ISDN BRI Statistics: Field Definitions
Field
Name

Values

Description

Select BRI
Interface

ISDNn

In this field, you can choose the ISDN port
for which you want to view the status. The
410ST has two ISDN –BRI ports (or
“interfaces”); the 810ST has four ISDNBRI ports (or “interfaces”). Each interface
has two channels.

For n=1-2 (410ST)
For n-1-4 (810ST)

Layer 1 Interface
Status

Shows the current Layer 1 status of the
ISDN connection. Each status description
(inactive, sensing, etc.) corresponds to a
particular “state” label (F1-F8 and G1-G4).

inactive (F1),
sensing (F2),
deactivated (F3),
awaiting signal (F4),
identifying input (F5),

synchronized (F6),
activated (F7),
lost framing (F8),
deactive (G1),
pending activation
(G2),
active (G3),
pending
deactivation (G4)

State

F1-F8 (for Terminal

Shows the I.430 state name for Layer 1. An
“F” state name indicates this port is in
Terminal mode (F1-F8), as set in the ISDN
BRI Parameters screen.

mode ports),
G1-G4 (for Network
mode ports)

Loss Of
Framing

integer

Loss of
Sync

integer

A “G” state name indicates that this port is
in Network mode (G1-G4), as set in the
ISDN BRI Parameters screen.
Shows the number of lost-framing events on
the ISDN physical layer.
Shows the number of lost-synchronization
events on the ISDN physical layer.

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ISDN BRI Statistics: Field Definitions
(continued)
Field
Name

Values

Description

Switch Information:
TEI Assignment
TEI 0 through
TEI 7

0-63 (point-to-point

Displays the value for each TEI assigned to
the BRI port. The TEI (Terminal Endpoint
Identifier) uniquely identifies each device
connected to the ISDN physical layer.

assignments)

64-126 (automatic
assignments)

Switch Information:
D-Channel Information

Tx Packets

0 to 4294967295

Rx Packets

0 to 4294967295

Shows the number of packets transmitted on
the channel. When the value exceeds
4294967295 packets, it will reset to zero
and continue counting.
Shows the number of packets received on
the channel. When the value exceeds
4294967295 packets, it will reset to zero
and continue counting.

Switch Information:
SPID 0

(SPID 0
number)

numeric,
3 to 20 digits

Status

Not Checked,
Correct,
Incorrect

A SPID (Service Profile Identifier) is
assigned by the ISDN provider and
pertains to one channel of the BRI
interface (port), in this case channel 0.
The SPID identifies an ISDN terminal
uniquely. The SPID associates a set of
services (features) with the terminal.
(In Terminal mode the provider is a
telco or PBX. In Network mode
MultiVOIP is the provider.) A SPID is
only used when the “Country” field is
set to “USA” in the ISDN BRI
Parameters screen.
Indicates whether SPID0 is correct,
incorrect, or not being checked.

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ISDN BRI Statistics: Field Definitions
(continued)
Field
Name

Values

Description

Switch Information:
SPID 1

(SPID 1
number)

numeric

Status

Not Checked,
Correct,
Incorrect

SPID for channel 1 of the BRI
interface. Otherwise, same as SPID0
description above.
Indicates whether SPID1 is correct,
incorrect, or not being checked.

“Clear”
button

Clears (sets to zero) all
ISDN BRI Statistics fields
with numeric tally values (these are Loss of
Framing, Loss of Sync, Tx Packets, Rx
Packets).

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About Registered Gateway Details
The Registered Gateway Details screen presents a real-time display of the
special operating parameters of the Single Port Protocol (SPP). These are
configured in the PhoneBook Configuration screen and in the Add/Edit
Outbound PhoneBook screen.

Accessing Registered Gateway Details
Pulldown

Icon

Shortcut

Sidebar

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Registered Gateway Details: Field Definitions
Field
Name

Values

Description

Column Headings
Description

alphanumeric

This is a descriptor for a particular voip
gateway unit. This descriptor should generally
identify the physical location of the unit (e.g.,
city, building, etc.) and perhaps even its
location in an equipment rack.

IP Address

n.n.n.n,

The RAS address for the gateway.

for n = 0-255
Port

Port by which the gateway exchanges H.225
RAS messages with the gatekeeper. .

The time remaining in seconds before the
TimeToLive timer expires. If the gateway fails
to reregister within this time, the endpoint is
unregistered.

Status

The current status of the gateway, either
registered or unregistered.

No. of Entries

The number of gateways currently registered to
the Registrar. This includes all SPP clients
registered and the Registrar itself.

Details
Count of
Registered
Numbers

If a registered gateway is selected (by clicking on
it in the screen), The "Count of Registered
Numbers" will indicate the number of registered
phone numbers for the selected gateway. When a
client registers, all of its inbound phonebook's
phone numbers become registered.

List of
Registered
Numbers

Lists all of the registered phone numbers for the
selected gateway.

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MultiVoip Program Menu Items
After the MultiVoip program is installed on the PC, it can be launched from
the Programs group of the Windows Start menu ( Start | Programs |
MultiVOIP ____ | … ). In this section, we describe the software functions
available on this menu.

Several basic software functions are accessible from the MultiVoip software
menu, as shown below.
MultiVOIP Program Menu
Menu Selection

Description

Configuration

Select this to enter the Configuration
program where values for IP, telephony,
and other parameters are set.

Date and Time Setup

Select this for access to set calendar/clock
used for data logging.

Download CAS Protocol

Telephony CAS files are for Channel
Associated Signaling. There are many CAS
files, some labeled for specific functionality,
others for countries or regions where certain
telephony attributes are standard.

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MultiVOIP Program Menu (cont’d)
Menu Selection

Description

Download Factory Defaults

Select this to return the configuration
parameters to the original factory values.
Download Firmware
Select this to download new versions of
firmware as enhancements become
available.
Download User Defaults
To be used after a full set of parameter
values, values specified by the user, have
been saved (using Save Setup). This
command loads the saved user defaults
into the MultiVOIP.
Set Password
Select this to create a password for access
to the MultiVOIP software programs
(Program group commands, Windows
GUI, web browser GUI, & FTP server).
Only the FTP Server function requires a
password for access. The FTP Server
function also requires that a username be
established along with the password.
Uninstall
Select this to uninstall the MultiVOIP
software (most, but not all components are
removed from computer when this
command is invoked).
Upgrade Software
Loads firmware (including H.323 stack)
and factory default settings from the
controller PC to the MultiVOIP unit.
“Downloading” here refers to transferring program files from the PC to the
nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the
PC’s serial port. This can be understood as a “download” from the perspective
of the MultiVOIP unit.
When new versions of the MultiVoip software become available, they will be
posted on MultiTech’s web or FTP sites. Although transferring updated
program files from the MultiTech web/FTP site to the user’s PC can generally
be considered a download (from the perspective of the PC), this type of
download cannot be initiated from the MultiVoip software’s Program menu
command set.
Generally, updated firmware must be downloaded from the MultiTech
web/FTP site to the PC before it can be loaded from the PC to the MultiVOIP.

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Date and Time Setup
The dialog box below allows you to set the time and date indicators of the
MultiVOIP system.

Obtaining Updated Firmware
Generally, updated firmware must be downloaded from the MultiTech
web/FTP site to the user’s PC before it can be downloaded from that PC to the
MultiVOIP.
Note that the structure of the MultiTech web/FTP site may change without
notice. However, firmware updates can generally be found using standard web
techniques. For example, you can access updated firmware by doing a search
or by clicking on Support.

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If you conduct a search, for example, on the word “MultiVoip,” you will be
directed to a list of firmware that can be downloaded.

If you choose Support, you can select “MultiVoip” in the Product Support
menu and then click on Firmware to find MultiVOIP resources.

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Once the updated firmware has been located, it can be downloaded from the
web/ftp site using normal PC/Windows procedures. While the next 3 screens
below pertain to the MVP3010, similar screens will appear for any MultiVOIP
model described in this manual.

MVP3000x.EXE from ftp.multitech.com

Saving:
MVP3000x.EXE from ftp.multitech.com
Estimated time left: Not known (Opened so far 781 KB)
Download to:
C:\VoipSystem\MVP3000\...\MVP301f.EXE
Transfer rate:
260 KB/sec

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Generally, the firmware file will be a self-extracting compressed file (with .zip
extension), which must be expanded (decompressed, or “unzipped”) on the
user’s PC in a user-specified directory.

C:\Acme-Inc\MVP3000-firm

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Implementing a Software Upgrade
Beginning with the 4.03/6.03 software release, MultiVOIP software can be
upgraded locally using a single command at the MultiVOIP Windows GUI,
namely Upgrade Software. This command downloads firmware (including
the H.323 stack), and factory default settings from the controller PC to the
MultiVOIP unit.
When using the MultiVOIP Windows GUI, firmware and factory default
settings can also be transferred from controller PC to MultiVOIP piecemeal
using separate commands.
When using the MultiVOIP web browser GUI to control/configure the voip
remotely, upgrading of software must be done on a piecemeal basis using the
FTP Server function of the MultiVOIP unit.
When performing a piecemeal software upgrade (whether from the Windows
GUI or web browser GUI), follow these steps in order:
1. Identify Current Firmware Version
2. Download Firmware
3. Download Factory Defaults
When upgrading firmware, the software commands “Download Firmware,”
and “Download Factory Defaults” must be implemented in order, else the
upgrade is incomplete.

Identifying Current Firmware Version
Before implementing a MultiVOIP firmware upgrade, be sure to verify the
firmware version currently loaded on it. The firmware version appears in the
MultiVoip Program menu. Go to Start | Programs | MultiVOIP ____ x.xx.
The final expression, x.xx, is the firmware version number. In the illustration
below, the firmware version is 4.00a, made for the E1 MultiVOIP (MVP3010).

When a new firmware version is installed, the MultiVOIP software can be
upgraded in one step using the Upgrade Software command, or piecemeal
using the Download Firmware command and the Download Factory
Defaults command.

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Download Firmware transfers the firmware (including the H.323 protocol
stack) in the PC’s MultiVOIP directory into the nonvolatile flash memory of
the MultiVOIP.
Download Factory Defaults sets all configuration parameters to the standard
default values that are loaded at the MultiTech factory.
Upgrade Software implements both the Download Firmware command and
the Download Factory Defaults command.

Downloading Firmware
1. The MultiVoip Configuration program must be off when invoking the
Download Firmware command. If it is on, the command will not work.
2. To invoke the Download Factory Defaults command, go to Start |
Programs | MVP____ x.xx | Download Firmware.

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3. If a password has been established, the Password Verification screen will
appear.

Type in the password and click OK.
4. The MultiVOIP ___- Firmware screen appears saying
“MultiVOIP [model number] is up. Reboot to Download Firmware?”

Click OK to download the firmware.
The “Boot” LED on the MultiVOIP will light up and remain lit during the
file transfer process.

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5. The program will locate the firmware “.bin” file in the MultiVOIP directory.
Highlight the correct (newest) “.bin” file and click Open.

6. Progress bars will appear at the bottom of the screen during the file transfer.

The MultiVOIP’s “Boot” LED will turn off at the end of the transfer.
7. The Download Firmware procedure is complete.

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Downloading CAS Protocols
1. The MultiVoip Configuration program must be off when invoking the
Download CAS Protocol command. If it is on, the command will not
work.
2. To invoke the Download H.323 PDL command, go to Start | Programs |
MVP____ x.xx | Download H.323 PDL.

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3. If a password has been established, the Password Verification screen will
appear.

Type in password and click OK.
4. The MultiVOIP ____- Firmware screen appears saying “MultiVOIP
[model number] is up. Reboot to Download Firmware?”

Click OK to download the CAS Protocol file(s) to the MultiVOIP.
The “Boot” LED on the MultiVOIP will light up and remain lit during the
file transfer process.

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5. The program will locate the CAS protocol file in the MultiVOIP directory.
Highlight the correct (newest) file and click Open.
6. Progress bars will appear at the bottom of the screen during the file transfer.
The MultiVOIP’s “Boot” LED will turn off at the end of the transfer.
7. The Download CAS Protocol procedure is complete.

Downloading Factory Defaults
1. The MultiVoip Configuration program must be off when invoking the
Download Factory Defaults command. If it is on, the command will not
work.
2.To invoke the Download Factory Defaults command, go to Start |
Programs | MVP____ x.xx | Download Factory Defaults.

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3. If a password has been established, the Password Verification screen will
appear.

Type in the password and click OK.
4. The MVP____- Firmware screen appears saying “MultiVOIP [model
number] is up. Reboot to Download Firmware?”

Click OK to download the factory defaults.
The “Boot” LED on the MultiVOIP will light up and remain lit during the
file transfer process.

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5. After the PC gets a response from the MultiVOIP, the Dialog – IP
Parameters screen will appear.

The user should verify that the correct IP parameter values are listed on the
screen and revise them if necessary. Then click OK.
6. Progress bars will appear at the bottom of the screen during the data transfer.

The MultiVOIP’s “Boot” LED will turn off at the end of the transfer.
7. The Download Factory Defaults procedure is complete.

Setting and Downloading User Defaults
The Download User Defaults command allows you to maintain a known working
configuration that is specific to your VOIP system. You can then experiment with
alterations or improvements to the configurations confident that a working
configuration can be restored if necessary.
1. Before you can invoke the Download User Defaults command, you must
first save a set of configuration parameters by using the Save Setup
command in the sidebar menu of the MultiVOIP software.

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2. Before the setup configuration is saved, you will be prompted to save the
setup as the User Default Configuration. Select the checkbox and click OK.

Save Current Setup as User Default Configuration

MultiVOIP _____ will be brought down.

Cancel

Help

A user default file will be created.
3. The MVP____- Firmware screen appears saying “MultiVOIP [model
number] is up. Reboot to Download Firmware?”

Click OK to download the factory defaults. The “Boot” LED on the
MultiVOIP will light up and remain lit during the file transfer process.
4. Progress bars will appear during the file transfer process.

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5. When the file transfer process is complete, the Dialog-- IP Parameters
screen will appear.

6. Set the IP values per your particular VOIP system. Click OK. Progress bars
will appear as the MultiVOIP reboots itself.

Downloading IFM

Firmware
The Download IFM Firmware command applies only to the MVP210/410/810
and MVP210G/410G/810G models. This command transfers firmware to the
telephony interface modules of each voice channel. These firmware modules
handle the physical interface (FXS, FXO and E&M) to the attached analog
telephony equipment.

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Setting a Password (Windows GUI)
After a user name has been designated and a password has been set, that
password is required to gain access to any functionality of the MultiVOIP
software. Only one user name and password can be assigned to a voip unit.
The user name will be required when communicating with the MultiVOIP via
the web browser GUI.
NOTE: Record your user name and password in a safe place. If the
password is lost, forgotten, or unretrievable, the user must
contact MultiTech Tech Support in order to resume use of the
MultiVOIP unit.
1. The MultiVoip configuration program must be off when invoking the Set
Password command. If it is on, the command will not work.
2. To invoke the Set Password command, go to Start | Programs | MVP____
x.xx | Set Password.

3. You will be prompted to confirm that you want to establish a password,
which will entail rebooting the MultiVOIP (which is done automatically).

Click OK to proceed with establishing a password.

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4. The Password screen will appear. If you intend to use the FTP Server
function that is built into the MultiVOIP, enter a user name. (A User Name is
not needed to access the local Windows GUI, the web browser GUI, or the
commands in the Program group.) Type your password in the Password
field of the Password screen. Type this same password again in the
Confirm Password field to verify the password you have chosen.
NOTE: Be sure to write down your password in a convenient but
secure place. If the password is forgotten, contact MultiTech
Technical Support for advice.

Click OK.
5. A message will appear indicating that a password has been set successfully.

After the password has been set successfully, the MultiVOIP will re-boot
itself and, in so doing, its BOOT LED will light up.

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6. After the password has been set, the user will be required to enter the
password to gain access to the web browser GUI and any part of the
MultiVOIP software listed in the Program group menu. User Name and
Password are both needed for access to the FTP Server residing in the
MultiVOIP.

When MultiVOIP program asks for password at launch of program, the
program will simply shut down if CANCEL is selected.
The MultiVOIP program will produce an error message if an invalid password
is entered.

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Setting a Password (Web Browser GUI)
Setting a password is optional when using the MultiVOIP web browser GUI.
Only one password can be assigned and it works for all MultiVOIP software
functions (Windows GUI, web browser GUI, FTP server, and all Program
menu commands, e.g., Upgrade Software – only the FTP Server function
requires a User Name in addition to the password). After a password has been
set, that password is required to access the MultiVOIP web browser GUI.
NOTE: Record your user name and password in a safe place. If the
password is lost, forgotten, or unretrievable, the user must
contact MultiTech Tech Support in order to resume use of the
MultiVOIP web browser GUI.

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Un-Installing the MultiVOIP Software
1. To un-install the MultiVOIP configuration software, go to Start | Programs
and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions
may vary).

2. Two confirmation screens will appear. Click Yes and OK when you are
certain you want to continue with the uninstallation process.

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3. A special warning message similar to that shown below may appear for the
MultiVOIP software’s “.bin” file. Click Yes.

An option that you selected requires that files be installed to your system,
or files be uninstalled from your system, or both. A read-only file,
C:\ProgramFiles\MVP3000\v4.00a\mvpt1.bin was found while
performing the needed file operations on your system.
To perform the file operation, click the Yes button;
otherwise, click No.

4. A completion screen will appear.

Click Finish.

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Upgrading Software
As noted earlier (see the section Implementing a Software Upgrade above), the
Upgrade Software command transfers, from the controller PC to the
MultiVOIP unit, firmware (including the H323 stack) and factory default
configuration settings. As such, Upgrade Software implements the functions
of both Download Firmware and Download Factory Defaults in a single
command.

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FTP Server File Transfers (“Downloads”)
With the 4.03/6.03 software release, MultiTech has built an FTP server into the
MultiVOIP unit. Therefore, file transfers from the controller PC to the voip
unit can be done using an FTP client program or even using a browser (e.g.,
Internet Explorer or Netscape, used in conjunction with Windows Explorer).
The terminology of “downloads” and “uploads” gets a bit confusing in this
context. File transfers from a client to a server are typically considered
“uploads.” File transfers from a large repository of data to machines with less
data capacity are considered “downloads.” In this case, these metaphors are
contradictory: the FTP server is actually housed in the MultiVOIP unit, and
the controller PC, which is actually the repository of the info to be transferred,
uses an FTP client program. In this situation, we have chosen to call the
transfer of files from the PC to the voip “downloads.” (Be aware that some
FTP client programs may use the opposite terminology, i.e., they may refer to
the file transfer as an “upload “)
You can download firmware, CAS telephony protocols, default configuration
parameters, and phonebook data for the MultiVOIP unit with this FTP
functionality. These downloads are done over a network, not by a local serial
port connection. Consequently, voips at distant locations can be updated from
a central control point.
The phonebook downloading feature greatly reduces the data-entry required to
establish inbound and outbound phonebooks for the voip units within a system.
Although each MultiVOIP unit will require some unique phonebook entries,
most will be common to the entire voip system. After the phonebooks for the
first few voip units have been compiled, phonebooks for additional voips
become much simpler: you copy the common material by downloading and
then do data entry for the few phonebook items that are unique to that
particular voip unit or voip site.

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To transfer files using the FTP server functionality in the MultiVOIP, follow
these directions.
1. Establish Network Connection and IP Addresses. Both the controller PC
and the MultiVOIP unit(s) must be connected to the same IP network. An IP
address must be assigned for each.
IP Address of Control PC

____ .

____

IP Address of voip unit #1

____ .

____

____ .

____

:
.

IP address of voip unit #n

2. Establish User Name and Password. You must establish a user name and
(optionally) a password for contacting the voip over the IP network. (When
connection is made via a local serial connection between the PC and the voip
unit, no user name is needed.)

As shown above, the username and password can be set in the web GUI as well
as in the Windows GUI.

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3. Install FTP Client Program or Use Substitute. You should install an FTP
client program on the controller PC. FTP file transfers can be done using a
web browser (e.g., Netscape or Internet Explorer) in conjunction with a local
Windows browser a (e.g., Windows Explorer), but this approach is somewhat
clumsy (it requires use of two application programs rather than one) and it
limits downloading to only one VOIP unit at a time. With an FTP client
program, multiple voips can receive FTP file transmissions in response to a
single command (the transfers may occur serially however).
Although MultiTech does not provide an FTP client program with the
MultiVOIP software or endorse any particular FTP client program, we remind
our readers that adequate FTP programs are readily available under retail,
shareware and freeware licenses. (Read and observe any End-User License
Agreement carefully.) Two examples of this are the “WSFTP” client and the
“SmartFTP” client, with the former having an essentially text-based interface
and the latter having a more graphically oriented interface, as of this writing.
User preferences will vary. Examples here show use of both programs.
4. Enable FTP Functionality. Go to the IP Parameters screen and click on
the “FTP Server: Enable” box.

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5. Identify Files to be Updated. Determine which files you want to update.
Six types of files can be updated using the FTP feature. In some cases, the file
to be transferred will have “Ftp” as the part of its filename just before the
suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be
transferred to update the bin file (firmware) residing in the MultiVOIP.
Similarly, the file “fxo_loopFtp.cas” could be transferred to enable use of the
FXO Loop Start telephony interface in one of the analog voip units and the file
“r2_brazilFtp.cas” could be transferred to enable a particular telephony
protocol used in Brazil.
File Type

File Names

Description

firmware
“bin” file

mvpt1Ftp.bin

This is the MultiVOIP
firmware file. Only one
file of this type will be in
the directory.

factory defaults

fdefFtp.cnf

This file contains factory
default settings for userchangeable configuration
parameters. Only one file
of this type will be in the
directory.

CAS file

fxo_loopFtp.cas,
em_winkFtp.cas,
r2_brazilFtp.cas
r2_chinaFtp.cas

These telephony files are for
Channel Associated
Signaling. The directory
contains many CAS files,
some labeled for specific
functionality, others for
countries or regions where
certain attributes are
standard.

H323 PDL file

This file is specific to the
particular version of the
H.323 standard being
used. This file rarely
needs to be updated.

inbound
phonebook

InPhBk.tmr

This file updates the
inbound phonebook in the
MultiVOIP unit.

outbound
phonebook

OutPhBk.tmr

This file updates the
outbound phonebook in
the MultiVOIP unit.

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6. Contact MultiVOIP FTP Server. You must make contact with the FTP
Server in the voip using either a web browser or FTP client program. Enter the
IP address of the MultiVOIP’s FTP Server. If you are using a browser, the
address must be preceded by “ftp://” (otherwise you’ll reach the web GUI
within the MultiVOIP unit).

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7. Log In. Use the User Name and password established in item #2 above.
The login screens will differ depending on whether the FTP file transfer is to
be done with a web browser (see first screen below) or with an FTP client
program (see second screen below).

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8. Invoke Download. Downloading can be done with a web browser or with
an FTP client program.
8A. Download with Web Browser.
8A1. In the local Windows browser, locate the directory holding the
MultiVOIP program files. The default location will be
C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy
(where x and y represent MultiVOIP model numbers and
software version numbers).
8A2. Drag-and-drop files from the local Windows browser (e.g.,
Windows Explorer) to the web browser.

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You may be asked to confirm the overwriting of files on the MultiVOIP. Do
so.

File transfer between PC and voip will look like transfer within voip
directories.

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8B. Download with FTP Client Program.
8B1. In the local directory browser of the FTP client program, locate
the directory holding the MultiVOIP program files. The default
location will be C:\Program Files \Multi-Tech Systems
\MultiVOIP xxxx yyyy (where x and y represent MultiVOIP
model numbers and software version numbers).
8B2. In the FTP client program window, drag-and-drop files from the
local browser pane to the pane for the MultiVOIP FTP server.
FTP client GUI operations vary. In some cases, you can choose
between immediate and queued transfer. In some cases, there
may be automated capabilities to transfer to multiple
destinations with a single command.

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Some FTP client programs are more graphically oriented (see previous screen),
while others (like the “WS-FTP” client) are more text oriented.

9. Verify Transfer. The files transferred will appear in the directory of the
MultiVOIP.

10. Log Out of FTP Session. Whether the file transfer was done with a web
browser or with an FTP client program, you must log out of the FTP session
before opening the MultiVOIP Windows GUI.

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Web Browser Interface

Beginning with the 4.03/6.03 software release, you can control the MultiVOIP
unit with a graphic user interface (GUI) based on the common web browser
platform. Qualifying browsers are InternetExplorer6 and Netscape6.

MultiVOIP Web Browser GUI Overview
Function

Remote configuration and control of
MultiVOIP units.

Configuration
Prerequisite

Local Windows GUI must be used to
assign IP address to MultiVOIP.

Browser Version
Requirement

Internet Explorer 6.0 or higher; or
Netscape 6.0 or higher

Java Requirement

Java Runtime Environment
version 1.4.0_01 or higher
(this application program is included
with MultiVOIP)

Video Usability

large video monitor recommended

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The initial configuration step of assigning the voip unit an IP address must still
be done locally using the Windows GUI. However, all additional
configuration can be done via the web GUI.
The content and organization of the web GUI is directly parallel to the
Windows GUI. For each screen in the Windows GUI, there is a corresponding
screen in the web GUI. The fields on each screen are the same, as well.

The Windows GUI gives access to commands via icons and pulldown menus
whereas the web GUI does not.

The web GUI, however, cannot perform logging in the same direct mode done
in the Windows GUI. However, when the web GUI is used, logging can be
done by email (SMTP).

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The graphic layout of the web GUI is also somewhat larger-scale than that of
the Windows GUI. For that reason, it’s helpful to use as large of a video
monitor as possible.
The primary advantage of the web GUI is remote access for control and
configuration. The controller PC and the MultiVOIP unit itself must both be
connected to the same IP network and their IP addresses must be known.
In order to use the web GUI, you must also install a Java application program
on the controller PC. This Java program is included on the MultiVOIP product
CD. ). Java is needed to support drop-down menus and multiple windows in
the web GUI.
To install the Java program, go to the Java directory on the MultiVOIP
product CD. Double-click on the EXE file to begin the installation. Follow
the instructions on the Install Shield screens.

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During the installation, you must specify which browser you’ll use in the
Select Browsers screen.

When installation is complete, the Java program becomes accessible in your
Start | Programs menu (Java resources are readily available via the web).
However, the Java program runs automatically in the background as a plug-in
supporting the MultiVOIP web GUI. No overt user actions are required.

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After the Java program has been installed, you can access the MultiVOIP using
the web browser GUI. Close the MultiVOIP Windows GUI. Start the web
browser. Enter the IP address of the MultiVOIP unit. Enter a password when
prompted. (A password is needed here only if password has been set for the
local Windows GUI or for the MultiVOIP’s FTP Server function. See “Setting
a Password -- Web Browser GUI” earlier in this chapter.) The web browser
GUI offers essentially the same control over the voip as can be achieved using
the Windows GUI. As noted earlier, logging functions cannot be handled via
the web GUI. And, because network communications will be slower than
direct communications over a serial PC cable, command execution will be
somewhat slower over the web browser GUI than with the Windows GUI.

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SysLog Server Functions
Beginning with the 4.03/6.03 software release, we have built SysLog server
functionality into the software of the MultiVOIP units. SysLog is a de facto
standard for logging events in network communication systems.
The SysLog Server resides in the MultiVOIP unit itself. To implement this
functionality, you will need a SysLog client program (sometimes referred to as
a “daemon”). SysLog client programs, both paid and freeware, can be obtained
from Kiwi Enterprises, among other firms. Read the End-User License
Agreement carefully and observe license requirements. See
www.kiwisyslog.com. SysLog client programs essentially give you a means of
structuring console messages for convenience and ease of use.
MultiTech Systems does not endorse any particular SysLog client program.
SysLog client programs by qualified providers should suffice for use with
MultiVOIP units. Kiwi’s brief description of their SysLog program is as
follows:
“Kiwi Syslog Daemon is a freeware Syslog
Daemon for the Windows platform. It receives,
logs, displays and forwards Syslog messages from
hosts such as routers, switches, Unix hosts and
any other syslog enabled device. There are many
customizable options available.”

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Before a SysLog client program is used, the SysLog functionality must be
enabled within the MultiVOIP in the Logs menu under Configuration.

The IP Address used will be that of the MultiVOIP itself.
In the Port field, entered by default, is the standard (‘well-known’) logical
port, 514.

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Configuring the SysLog Client Program. Configure the SysLog client
program for your own needs. In various SysLog client programs, you can
define where log messages will be saved/archived, opt for interaction with an
SNMP system (like MultiVoipManager), set the content and format of log
messages, determine disk space allocation limits for log messages, and
establish a hierarchy for the seriousness of messages (normal, alert, critical,
emergency, etc.). A sample presentation of SysLog info in the Kiwi daemon is
shown below. SysLog programs will vary in features and presentation.

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Chapter 11: Embedded Gatekeeper
(for MVP-210G/410G/810G)

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Introduction to Embedded Gatekeeper
This chapter describes how to configure and manage the MultiVOIP Gatekeeper
software. The software comes pre-installed on the specially-equipped analog
MultiVOIP units, MVP210G, MVP410G, and MVP810G. With gatekeeper
functionality, network managers can define and control the flow of H.323
voice traffic across the IP network. In this chapter, we will present both a
general description of how gatekeepers work and very specific information on
how MultiTech’s embedded gatekeeper units operate. In cases where the
actual gatekeeper functionality implemented in the current software release
differs from theoretically possible gatekeeper functionality, the differences will
be noted (i.e., we describe some gatekeeper functionality that will only become
available in a later software release and note all such cases).
A gatekeeper unit controls a “zone” on the IP network. (In fact, that is how a
H.323 zone is defined; as the set of endpoints controlled by a gatekeeper.) One
gatekeeper unit is needed to control a single zone. Therefore, when gatekeeper
control is used, it’s not necessary that all voip gateways within the system
should be gatekeeper equipped – only one per zone is needed.
Network managers can configure, monitor, and manage the activity of
registered network endpoints (including voip gateway units like the
MVP210G/410G/810G). They can set policies and control bandwidth usage,
thus customizing their network for better advantage.
Gatekeeper facilitates interoperability between PBX dial plans and IP-based
terminals. With it, call centers can route calls on the basis of need and
implement other automatic call distribution features, as well.

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Getting Started with the GatekeeperEquipped MultiVOIP
MultiVOIP units equipped with embedded gatekeeper functionality
(MVP210G, MVP410G, or MVP810G) require configuration of their
gatekeeper parameters before they can control a group of voip gateways.
(This configuration is in addition to setting the technical parameters and
phonebook parameters that are needed for the gateway functionality of these
MultiVOIP units.)
Gatekeepers can be configured to enact a wide range of functionality, but
they are primarily node points that direct and manage traffic to other
endpoints. The essential question of “whose messages go where?” can be
answered either by a gatekeeper that acts as a coordinating node or
clearinghouse for the system or by phonebooks coordinated among the set of
peer endpoints (gateways) that make up the system.
In its role as a node point, the gatekeeper directs call traffic between pairs of
endpoints engaged in the call. To facilitate this node-point control, all
endpoints (voip gateways) must be registered with the gatekeeper. This
registration is done in
the Gatekeeper | Existing Endpoints screen.

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The basic function of directing calls to specified endpoints is done
differently in gatekeeper-controlled systems than in systems controlled only
by phonebooks. Phonebooks use “destination patterns” like area codes and
local prefixes to route calls to specific endpoints. When gatekeepers perform
this directive function, they do so by using “services,” which one configures
in
the Gatekeeper | Services screen.

Suppose a voip system consists of three endpoints in three different cities all
having different area codes. If this voip system were controlled only by
phonebooks, three different destination patterns (at least) would be needed;
if controlled by a gatekeeper, three different services (at least) would be
needed.
Matched Settings in Gatekeeper, Phonebook, & Tech Config Screens.

Generally, gatekeeper-equipped MultiVOIP units should be configured in
this order:
1. Technical Configuration (setup for IP, voice/fax, telephony, etc.)
2. Phonebook Configuration (destination patterns, RAS settings, etc.)
3. Gatekeeper Configuration (listing endpoints, setting up services)
Also, generally, it’s best to configure the gatekeeper-equipped MultiVOIP as
fully as possible before configuring other gateways in the system. This is so
because certain parameters that describe the gatekeeper unit must be entered
the configuration screens of the ordinary voip gateway units.
Furthermore and very importantly, several settings needed in the
Gatekeeper | Existing Endpoints screen and in the

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Gatekeeper | Services screen must also be set in the Phonebook

Configuration screen. In fact, if the ordered sequence above is followed
(tech config, phonebook config, gatekeeper config), the software will
automatically transfer several needed phonebook RAS parameters into the
fields where they are required in the gatekeeper screens.
Full details on all of the gatekeeper configuration screens are presented in
the “MultVOIP Gatekeeper Software Screens” section later in this chapter.
Saving the Gatekeeper Configuration. Just as you must save the technical
configuration parameters and the phonebook configuration parameters, so
also gatekeeper parameters must be saved in a separate step. In the sidebar
menu, go to
Save Setup | Save GK Parameters.

A dialog box will appear to confirm that you want to invoke the ‘save’
function.

A second dialog box will appear to confirm that the save has been executed
successfully.

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Embedded Gatekeeper System Example
The present example shows a voip system with three gateways, one of whose
embedded gatekeeper functionality directs voip traffic in the system. The
system design will give phone users at each office toll-free access to both the
company employee phones (most are on PBXs) at the remote sites as well as
the local PSTNs surrounding the remote sites.
The gatekeeper equipped MultiVOIP is an analog model (MVP410G) whose
four channels are all connected (via FXO interface) to a PBX at a company’s
factory site in “Compton.” The second gateway is a T1 digital voip gateway
(MVP2410) connected to a PBX at the company’s headquarters in
“Mucksville.” The third gateway, located in one of the company’s small sales
offices in “Rootersville,” is a first-generation MultiTech gateway with two
analog channels (MVP200), one serving an analog phone (via FXS interface)
and the other giving access to its local area PSTN (via FXO interface).
To implement this configuration, we start with the gatekeeper-equipped
MultiVOIP at the Compton site.
1. MVP410G. For the MVP410G at Compton, we need first to configure its
phonebook with the gatekeeper configuration in mind. (We’ll presume that its
technical configuration has already been completed. Its IP address would have
been set in the Configuration | IP Parameters screen and its four channels
would have been
set to “FXO” in its Configuration | Interface screen. )

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Mucksville -- company headquarters

9, xxx-xxx-xxxx

Mucksville area
PSTN

PBX
T1

Channels 1-24

extensions 7000 – 7300

H.323 ID = 79 (access to
Mucksville PSTN)

MVP2410 GW Prefix = 7 (access to
Gateway

PBX extensions)
IP = 192.168.80.143

IP
NETWORK

Rootersville -- sales office

IP = 192.168.80.8
Ch1 H.323 ID = 6 (access to
Rootersville PSTN)
MVP200
Ch2 H.323 ID = 6000 (access Gateway
to analog phone)
CH1
CH2
FXO
FXS
6000
analog phone

Rootersville area
PSTN

Compton -- factory

MVP410G
Gateway

Gatekeeper

Channels 1-4
FXO

IP = 192.168.80.12
GW Prefix = 5 (access to
PBX extensions)
H.323 ID = 59 (access to
Compton PSTN)

PBX

extensions
5000 – 5600
9, xxx-xxx-xxxx
Compton area
PSTN

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The required MVP410G phonebook configuration is shown below.

“Compton” MVP410G Gateway Functions and Settings
Function

PhBk Config
Scn Settings 1

Inbound PhoneBook
Screen Settings

Put MVP410G
gateway under
gatekeeper
control

Gatekeeper IP
Address =
192.168.80.12

Give remote
users access to
Compton
factory PBX
extensions

Gateway
Prefix = 5

Remove Prefix = 5;
Add Prefix = 5

Dial 4 digits
beginning with
“5”

Give remote
users access to
Compton area
PSTN

Gateway
H.323 ID
= 59

Remove Prefix = 59;
Add Prefix= 9

Dial “59” plus
Compton local
number

Phone User’s
Actions

Outbound PhoneBook
Screen Settings
Get access to
Mucksville
office PBX
extensions

Destination Pattern = 7
RemovePrefix = 7
Select “Use GateKeeper”
Gateway H.323ID = none
Gateway Prefix = 7

Dial 4 digits
beginning with
“7”

Get access to
Mucksville area
PSTN

Destination Pattern = 79
RemovePrefix = none
Select “Use GateKeeper”
Gateway H.323ID = 79
Gateway Prefix = none

Dial “79” plus
Mucksville
local number

Get access to
Rootersville
office phone

Destination Pattern = 6000
RemovePrefix = none
Select “Use GateKeeper”
Gateway H.323ID = 6000
Gateway Prefix = none

Dial 6000.

Get access to
Rootersville
area PSTN

Destination Pattern = 6
RemovePrefix = none
Select “Use GateKeeper”
Gateway H.323ID = 6

Dial “6”;
get second dial
tone. Dial
Hoot #.

1. “PhoneBook Configuration
screen settings”

Gateway Prefix = none

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2. MVP410G. We begin with the PhoneBook Configuration screen. Because
the MVP410G serves as a gatekeeper for its own gateway, the Gatekeeper IP
Address is the same as the gateway’s regular IP address, as set in the IP
Parameters screen.
Compton MVP410G MultiVOIP

We have set the Gateway Prefix to 5 to give voip system phone users access to
Compton office PBX extensions (this value will appear in the Gateway |
Services | V2 GW Prefixes screen; see step 8). Because we have set the
Gateway Prefix (to “5”) in the PhoneBook Configuration screen during the
Phonebook Configuration process, it will automatically appear in the
Gatekeeper GUI. We have set the Gateway H.323 ID to 59 to give voip system
users access to the Compton area PSTN. The Gateway H.323 ID of 59 will
need to be added manually to the
GateKeeper | Services screen under “GK Defined Services.”
The Gatekeeper Name can be customized for your needs. “MVP_IGK” is the
default value.

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3. MVP410G. The Inbound Phonebook of the MVP410G requires two entries,
one for access to Compton PBX extensions, another for access to the Compton
area PSTN.
Compton MVP410G MultiVOIP

To create each of these entries, you must click on “Add” at the Inbound
PhoneBook screen and enter the details for each entry in a separate Add/Edit
Inbound PhoneBook screen, as shown below.
Compton MVP410G MultiVOIP: Adding Inbound Phonebook Entries
giving remote users access to local PBX … and …

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4. MVP410G. The Outbound Phonebook of the MVP410G requires four
entries.
Compton MVP410G MultiVOIP

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Two outbound phonebook entries are for Rootersville, one describing access to
its local PSTN and the other describing access to its office phone. To create
each of these entries, you must click on “Add” at the Outbound PhoneBook
screen and enter the details for each entry in a separate Add/Edit Outbound
PhoneBook screen.
Compton MVP410G MultiVOIP: Adding Outbound Phonebook Entries
gaining access to a remote area PSTN … and …

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Another two outbound phonebook entries are for Mucksville for access to its
PBX extensions and its local PSTN.
Compton MVP410G MultiVOIP: Adding Outbound Phonebook Entries
gaining access to a remote site PBX

… and … to a remote area PSTN

5. MVP410G. Save the MVP410G PhoneBook Configuration (the Save Setup
command is in the sidebar menu) before proceeding to gatekeeper
configuration. Click on Save & Reboot and then click OK on the screen that
will appear directly thereafter.

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6. MVP140G Gatekeeper Function. We will configure the gatekeeper function
of the MVP410G at Compton as summarized in the table below. It is useful to
begin the configuration process by listing the functionality that you want to
implement in your system.

“Compton” Gatekeeper Functions & Settings
Function

GK Services
Screen Settings

Activate
gatekeeper
function of
MVP410G

Access to
Compton
factory PBX
extensions

GK General
Settings Screen

Phone User’s
Actions

Reg Pol. = All Endpts

Accepts Calls Y
GK Active Y

TEL:5

GK Service
Properties
Screen Settings
“Allow as default to
online endpoints”

As set in PhoneBook

Configuration screen,

“Allow as public for Out-

Gateway Prefix field of

of-Zone Endpoints” =

V2 GW Prefix =

Dial 4 digits
beginning with “5”
Y

Compton MVP410G
voip.

Access to
Compton area
PSTN

GK Defined
Services Prefix = 59

Access to
Mucksville
office PBX
extensions

V2 GW Prefix =

“Allow as default to
online endpoints”

=Y
TEL:7

“Allow as default to
online endpoints”

As set in PhoneBook

Configuration screen,

“Allow as public for Out-

Gateway Prefix field of

of-Zone Endpoints” =

Dial “59” plus
Compton local
number
Dial 4 digits
beginning with “7”

Mucksville MVP2410
voip.

Access to
Mucksville
area PSTN
Access to
Rootersville
office phone
Access to
Rootersville
area PSTN

GK Defined
Services Prefix = 79

“Allow as default to
online endpoints”

=Y
GK Defined
Services Prefix =
6000
GK Defined
Services Prefix = 6

“Allow as default to
online endpoints”

Dial “79” plus
Mucksville local
number
Dial 6000.

=Y
“Allow as default to
online endpoints”

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Dial “6”.
Dial local R’ville
number.

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7. MVP410G. Begin at the GK General Settings screen. The required settings
are default values.
Compton MVP410G MultiVOIP Gatekeeper

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8. MVP410G. Adding “services” and “prefixes” in the gatekeeper Services
screen fulfills the same role as setting “destination patterns” in outbound
phonebook screens. Even though they serve a function similar to destination
patterns, the “service” and “prefix” gatekeeper entries do not eliminate the
need for phonebook destination patterns; nor do phonebook destination
patterns eliminate the need for gatekeeper services and prefixes. They all work
together and all must be present for proper operation. (Note also that
“Services” constitutes a wider category than we are discussing here.
Generally, services can also be, essentially, features, like call forwarding.)
Compton MVP410G MultiVOIP Gatekeeper

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To create each of the four required ‘GK-Defined-Services’, you must click on
“Add” in the Gatekeeper Services screen and enter the details for each entry in
a separate Service Properties screen, as shown below.
Compton MVP410G MultiVOIP Gatekeeper

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To give network-wide access to the Compton factory PBX extensions, the
Gateway Prefix field of the MVP410G’s PhoneBook Configuration screen
has already been set to 5 (in step 2 above) and this setting appears
automatically in the V2 GW Prefix screen. (There is no need to add this item
manually in the V2 GW Prefixes screen.) Similarly, to give network-wide
access to the Mucksville office PBX extensions, the Gateway Prefix of the
Mucksville MVP2410’s PhoneBook Configuration screen must be set to 7.
When this setting has been made, and when that voip contacts the MVP410G
gatekeeper unit, the setting will appear automatically in the V2 GW Prefix
screen of the Compton MVP410G gatekeeper/gateway unit. (Again, there is
no need to add this item manually in the Services |V2 GW Prefixes screen pane.)
The Service Properties screens for these two V2 GW Prefixes are shown
below.
Compton MVP410G MultiVOIP Gatekeeper

9. MVP410G. Save the MVP410G gatekeeper configuration before configuring
the other gateways in the system (the
Save Setup | Save GK Parameters command is in the sidebar menu).
10. MVP200. A summary of the required MVP200 phonebook configuration is
shown below. (We are presuming that the MVP200’s IP address has been
duly set in the IP Parameters screen and that its channels have been set in
the Voice Channels screen as follows:
Ch1 = FXO; CH2 = FXS.) Again, it is useful to begin the configuration
process by listing the system functionality that this particular voip unit will
have to perform.

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“Rootersville” MVP200 Gateway Functions & Settings
Function

Phonebook
Directory DataBase screen settings

Add/Edit PhoneBook Entries

Put MVP200
gateway under
gatekeeper
control

Select “GateKeeper”
radio button.
RAS Parameters
IP Address =
192.168.80.12;

IP Address =
192.168.80.8

Allow remote
users access to
Rootersville
office phone

Phone Number
= 6000
Destination Details
= 6000

Phone Number
= 6000

Allow remote
users access to
Rootersville
area PSTN

Phone Number
=6
Destination Details
=6

Phone Number
=6
Ch1 H.323 ID = 6

Phone User’s
Actions

screen settings

Dial “6000”

Ch2 H.323 ID
= 6000
Dial “6”.
Dial local R’ville
phone number.

Get access to
Compton
factory PBX
extensions

Dial 4 digits
beginning with “5”

Get access to
Compton area
PSTN

Dial “59” plus
Compton local
number

Get access to
Mucksville
office PBX
extensions

These functions are provided by
gatekeeper within MVP410G.

Get access to
Mucksville
area PSTN

Dial 4 digits
beginning with “7”

Dial “79” plus
Mucksville local
number

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11. MVP200. From the main MultiVOIP200 screen, select Phone Book.
Rootersville MVP200 MultiVOIP

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12. MVP200. In the Phone Directory Database screen, click on the
“Gatekeeper” radio button to put the MVP200 under the control of the
MVP410G gatekeeper. Under “RAS Parameters” in the IP Address field,
enter the IP address of the gatekeeeper. In this case, since the MVP410G
uses a single IP address for both its gateway and its gatekeeper functions,
we simply use the MVP410G’s regular (and only) IP address
(192.168.80.12). Then add the two required destination patterns: 6000 will
direct calls to the analog phone in the Rootersville office; 6 will give remote
users access to the Rootersville area PSTN (calls can be completed in a
single dialing sequence).
Rootersville MVP200 MultiVOIP

13. MVP200.When you have completed the configuration, click OK on the
Phonebook Directory Database screen. Then go to the
MultiVOIP 200 main screen and click on Download Setup
to save the configuration.

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14. MVP2410. The required MVP2410 phonebook configuration is shown
below. We are presuming here that technical configuration is already
complete so that the MVP2410’s IP address and other technical
configuration parameters have already been duly set.

“Mucksville” MVP2410 Gateway Functions and Settings
Function

PhBk Config
Scn Settings 1

Put MVP2410
under control of
gatekeeper

Gatekeeper IP
Address =
192.168.80.12
Gateway
Prefix = 7

Give remote
users access to
Mucksville
office PBX
extensions
Give remote
users access to
Mucksville area
PSTN

Gateway
H.323 ID
= 79

Inbound PhoneBook
Screen Settings

Phone User’s
Actions

Remove Prefix = 7;
Add Prefix = 7

Dial 4 digits
beginning with
“7”

Remove Prefix = 79;
Add Prefix= 9

Dial “79” plus
Mucksville
local number

Outbound PhoneBook
Screen Settings 3
Get access to
Compton
factory PBX
extensions

Destination Pattern = 5
RemovePrefix = 5
Select “Use GateKeeper”
Gateway H.323ID = none
Gateway Prefix = 5

Dial 4 digits
beginning with
“5”

Get access to
Compton area
PSTN

Destination Pattern = 59
RemovePrefix = none
Select “Use GateKeeper”
Gateway H.323ID = 59
Gateway Prefix = none

Dial “59” plus
Compton local
number

Get access to
Rootersville
office phone

Destination Pattern = 6000
RemovePrefix = none
Select “Use GateKeeper”
Gateway H.323ID = 6000
Gateway Prefix = none

Dial 6000.

Get access to
Rootersville
area PSTN

Destination Pattern = 6
RemovePrefix = none
Select “Use GateKeeper”
Gateway H.323ID = 6

Dial “6”.
Dial R’ville
local phone
number.

1. “PhoneBook Configuration
screen settings”

Gateway Prefix = none

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15. MVP2410. For the MVP2410 at Mucksville, we begin again with the
PhoneBook Configuration screen. Because the MVP410G serves as a
gatekeeper for the MVP2410, the MVP410G’s IP address is the Gatekeeper IP
Address for the MVP2410.
Mucksville MVP2410 MultiVOIP

We have set the Gateway Prefix to 7 to give voip system phone users access to
Mucksville office PBX extensions. Because we have set the Gateway Prefix
(to “7”) in the PhoneBook Configuration screen during the Phonebook
Configuration process, it will automatically appear in the Gatekeeper GUI. We
have set the Gateway H.323 ID to 79 to give voip system users access to the
Mucksville area PSTN. The Gateway H.323 ID of 79 will need to be added
manually to the
GateKeeper | Services screen under “GK Defined Services.”
The Gatekeeper Name can be customized for your needs. “MVP_IGK” is the
default value.

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16. MVP2410. The Inbound Phonebook of the MVP2410 requires two entries,
one for access to Mucksville PBX extensions, another for access to the
Mucksville area PSTN.
Mucksville MVP2410 MultiVOIP

To create each of these entries, you must click on “Add” at the Inbound
PhoneBook screen and enter the details for each entry in a separate Add/Edit
Inbound PhoneBook screen, as shown below.

Mucksville MVP2410 MultiVOIP: Adding Inbound Phonebook Entries
giving remote users access to local PBX … and …

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17. MVP2410. The Outbound Phonebook of the MVP2410 requires four
entries.
Mucksville MVP2410 MultiVOIP

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Two outbound phonebook entries are to gain access to Compton’s PBX
extensions and its local PSTN. To create each of these entries, you must click
on “Add” at the Outbound PhoneBook screen and enter the details for each
entry in a separate Add/Edit Outbound PhoneBook screen.
Mucksville MVP2410G MultiVOIP: Adding Outbound Phonebook Entries
gaining access to a remote site PBX

… and … to a remote area PSTN

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Another two outbound phonebook entries are for Rootersville, one describing
access to its local PSTN and the other describing access to its office phone.
Mucksville MVP2410 MultiVOIP: Adding Outbound Phonebook Entries
gaining access to a remote area PSTN … and …

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18. MVP2410. Save the MVP2410 PhoneBook Configuration (the Save Setup
command is in the sidebar menu).
19. MVP410G. The gatekeeper Online Parameters screen (go to Gatekeeper |
Endpoints and click the “Online Parameters” button) for the Mucksville
MVP2410 shows a useful summary of system capabilities and denotes those
that have been enabled for the MVP2410 in particular.

Mucksville MVP2410 MultiVOIP: its gatekeeper Online Parameters
(as seen in the Compton MVP410G’s MultiVOIP software display)
“allowed” services are system-wide … whereas … “supported” services are those that
are active in that particular voip endpoint

The gatekeeper will route calls to an endpoint only if the service (dialing
pattern) is supported by that endpoint. (Services may be “allowed” in the
system but not “supported” by an endpoint.)
“GK Allowed Services” are the set of all services (roughly the equivalent of
destination patterns in phonebooks) used in the voip system that the
embedded gatekeeper is overseeing. “GK Supported Services” are all
services (destination patterns) that direct calls to the MVP2410 gateway.
20. Calls. We will now consider examples of different types of voip calls that
can be made within the system. We dial a sequence, complete the call, and
then look at the Call Progress screen of the voip unit at which the call is
completed.

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21. MVP200. A call from the Rootersville office to its local PSTN can be
dialed 67637175592.
Rootersville MVP200 MultiVOIP

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22. MVP410G. A call from the Rootersville analog phone to a PBX extension
at the Compton office can be dialed 5592.
Compton MVP410G MultiVOIP

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23. MVP410G. A call from the Rootersville analog phone to a Compton area
PSTN number can be dialed 59 7637172522.
Compton MVP410G MultiVOIP

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24. MVP2410. A call from a Compton PBX user to a Mucksville area PSTN
number can be dialed 796515551212.
Mucksville MVP2410 MultiVOIP

End of Example.

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Gatekeeper Basics
Introduction
Gatekeepers are optional within H.323 networks. However, when they are
present, gateways (voip units) and other network endpoint devices (like
terminals and Multipoint Control Units used in conferences) must use
gatekeeper services. There are four functions that H.323 gatekeepers must
provide to the network and many other functions, both standard and
proprietary, that the gatekeeper may offer to network participants.

Mandatory Gatekeeper Functions
The mandatory gatekeeper functions are address translation, admission control,
bandwidth control, and zone management.

Address Translation
The gatekeeper supports aliases, such as conventional E.164 phone numbers,
for each endpoint registered within the zone. Users call each other within a
zone by simply dialing a number or string of characters instead of an IP
address. This function is particularly important when a phone on the circuitswitched network tries to call a phone connected to a gateway on an IP
network.

Admission Control
The gatekeeper determines which network participants can and cannot make
calls, according to established network permissions and rules. The gatekeeper
controls admission using H.225 “RAS” messages (Registration, Admission,
Status).

Bandwidth Control
With the MultiVOIP Gatekeeper, the network administrator can specify
bandwidth limitations within a gatekeeper’s zone and can specify a bandwidth
limit for gateway endpoints. The gatekeeper controls bandwidth using H.225
RAS messages. A gatekeeper may determine there is no bandwidth available
for a call or no additional bandwidth available for an ongoing call requesting
an increase. Dynamic (situation-dependent) changes in bandwidth allocation
are typically called “bandwidth management,” which is considered an optional
gatekeeper function.
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Zone Management
Note. Zone Management and neighboring gatekeeper functionality are not
included in the current software release. The discussion of this
paragraph pertains primarily to the general theory of gatekeeper
functionality. These functions are included in plans for subsequent
software releases.

The gatekeeper allows or disallows call traffic between neighboring zones,
depending upon established permissions. The zones themselves might be
defined geographically (a company may have facilities in different cities, each
being a separate network zone), by physical network connections (a range of
IP addresses may comprise a zone, as may a subnet on a particular floor of a
building), or by an organizational criterion (e.g., a large company might define
separate network zones for engineering, manufacturing, marketing, and
administration).

Optional Gatekeeper Functions
The MultiVOIP Gatekeeper supports the four main optional gatekeeper
functions: call control signaling, call authorization, bandwidth management,
and call management.

Call Control Signaling
The gatekeeper can, in “routed” mode, act as an intermediary for H.225 callcontrol signals between two endpoints participating in a call. In “direct” mode,
this function is turned off and the endpoints exchange H.225 call-control
messages directly.

Call Authorization
The gatekeeper can be programmed to restrict access (admission and
registration) according to criteria set by the user.

Bandwidth Management
This is essentially dynamic bandwidth control (see “Bandwidth Control”
section above).

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Call Management
Note. Call Management functionality for re-routing calls is not included in the
current software release. The discussion of this paragraph pertains
primarily to the general theory of gatekeeper functionality. This function
is included in plans for subsequent software releases.

The gatekeeper can keep a list of ongoing H.323 calls. This information allows
the gatekeeper to re-route calls (where possible) to balance the traffic load on
the networks.

Features
Ease of Use. The MultiVOIP Gatekeeper manages a zone, which is a
collection of MultiVOIP gateways or other H.323 devices. Multiple
gatekeepers can be configured to support several zones. For ease of use, the
MultiVOIP Gatekeeper employs an intuitive graphical user interface. Endusers can communicate using aliases (phone numbers). There’s no need to
remember complicated network addresses. Simple prefixes are used to access
gatekeeper services such as call forwarding and out-of-zone dialing.
Capacities & Capabilities by Model. Within each zone, the MultiVOIP
Gatekeeper supports a certain number of concurrent calls and registered
endpoints. The capacities and capabilities of the various embedded gatekeeper
voip units are described in the table below.
Number of
Simultaneous
Calls Supported

Number of Registered
Endpoints Supported

Protocols
Supported

MVP210G

250

H.323 v4

MVP410G

250

H.323 v4

MVP810G

20 or 30

250

H.323 v4

Model

•Ease of Control
With the MultiVOIP Gatekeeper, the network manager can determine the
following settings:
•Network parameters
Maximum number of calls or registrations; maximum total bandwidth;
upper bandwidth used per call; and frequency of sending information
request (IRR) “keep alive” messages.
•Gatekeeper parameters
Gatekeeper registration policies; routing options; alias resolution
policies; and endpoint permissions.

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•Gatekeeper services
Built-in services such as call forward, zones and exit zone; and custom
services.

The Gatekeeper Protocols
H.323 is an umbrella standard that consists of many subordinate protocols.
Three protocols, Q.931, H.225, and H.245, are particularly relevant to
gatekeepers.
The Q.931 protocol pertains to the setup and teardown of call connections
between network endpoints.
The H.225 Call Signaling Protocol pertains to Registration, Admission, and
Status (RAS). (Note that RAS in H.323 has nothing to do with the Remote
Access Service that is used in ordinary TCP/IP networks.) H.323 RAS
messages are concerned with general participation on the network
(registration), specific involvement in particular calls between endpoints within
and perhaps outside of the network zone (admission), and the status of
endpoints (e.g., are they still “alive” or participating?).
H.245 is the conference control protocol. It pertains to negotiation between
endpoints to establish a compatible set of media capabilities.
Because many user-settable parameters of the MultiTech gatekeeper software
refer directly or indirectly to the H.225 protocol, we present a summary of
common H.225 messages below.

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Summary of
H.323 RAS* Messages (Registration, Admission, & Status)
of the H.225 Call Signaling Protocol

In a gatekeeper-controlled H.323 network, when call is made, the RAS
channel between gatekeeper and endpoint is the first logical channel
opened.
Admission Control
Messages

With an ARQ, an endpoint asks to participate
in a phone call. The gatekeeper can either
grant the request (by sending an ACF
message )
or deny the request
(by sending an ARJ message). When
admission is granted, the endpoints
participating in the call can exchange (H.225)
call signaling messages directly between
themselves.
When the call is done, each endpoint, in turn,
requests disengagement (DRQ) and is
granted disengagement (DCF) by the
gatekeeper.

ARQ

Admission Request.

ACF

Admission Confirmation.

ARJ

Admission Rejection.

DRQ

Disengagement Request.

DCF

Disengagement Confirmation.

Bandwidth Control
Messages

With a BRQ, an endpoint requests a certain
amount of digital bandwidth for a call.
If the gatekeeper grants the request,
it returns a BCF message.
If the gatekeeper denies the request,
it returns a BRJ message, typically because all
allocated data channels are in use.
If a bandwidth request is rejected, it is possible
for a call to be conducted

BRQ

Bandwidth Request

BCF

Bandwidth Confirmation

BRJ

Bandwidth Rejection

* RAS in H.323 has nothing to do with the Remote Access Service that
is used in ordinary TCP/IP networks.

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Summary of H.225 RAS Messages (cont’d)
Address Translation
Messages for
Out-of-Zone Calling

An LRQ is a request message between two
H.323 gatekeepers to find the address of an
H.323 endpoint. One gatekeeper is requesting
the address translation services of the other.
If the request is granted, an LCF message is
returned.
If the request is denied, an LRJ message is
returned.

LRQ

Location Request.

LCF

Location Confirmation.

LRJ

Location Request Rejection.

Registration Control
Messages

With an RRQ, an endpoint asks to be a
participant in the network zone controlled by
the gatekeeper. The gatekeeper can either
grant the request (by sending an RCF
message )
or deny the request
(by sending an RRJ message).
If an endpoint’s registration with the
gatekeeper is temporary, its duration is
specified in a TimeToLive field in the RCF
message sent by the gatekeeper. After the
registration duration has elapsed, the
gatekeeper will send two IRQ messages (see
“IRQ Interval” field in the Network
Parameters screen) to see if the endpoint is
still “alive.” If the endpoint responds with an
IRR, the registration will be extended. If not,
the gatekeeper will send a URQ message to
terminate the endpoint’s registration.
Thereafter, the endpoint must re-register with
a full RRQ.

RRQ

Registration Request.

RCF

Registration Confirmation.

RRJ

Registration Rejection.

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Summary of H.225 RAS Messages (cont’d)

IRQ

Information Request

IRR

Extend Registration Request.
(aka “keep-alive” request)

URQ

Unregister Request.

App URQ

When registration has timed out, the user
application must decide how to respond.

MultiVOIP Gatekeeper Software Screens
Use the sidebar menu to access gatekeeper screens.
Accessing “Gatekeeper” Functions
Pulldown

Icon

Sidebar

Sidebar with Submenus

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The fields in the main gatekeeper screen, the GK General Settings screen, are
described in the table below.

GK General Settings Definitions
Field Name Values
Description
Registration Policy
No Endpoints

Y/N

When selected, sets a policy whereby the
Gatekeeper accepts no registrations.

Predefined
Endpoints

Y/N

When selected, sets a strict zone policy, in
which the Gatekeeper accepts only registrations that arrive from predefined endpoints.
A strict zone policy controls network resources
and services more tightly than an open zone
policy.

All Endpoints

Y/N

When selected, sets an open zone policy, in which
the Gatekeeper accepts any legal registration. Under
this policy, the Gatekeeper can operate in “plug-andplay” mode.

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GK General Settings Definitions (cont’d)
Field Name Values
Activity Configuration

Description

Accepts Calls

Y/N

When checked, the voip unit will accept
calls.

GK Active

Y/N

When checked, the voip unit’s gatekeeper
function is active.

Debug Level

0-100

The higher the value, the greater the
details in Syslog or Console reports.

Buttons
Memory
Settings

Launches secondary screen on Memory
issues. (See next table.)

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Click on the Memory Setting button to access the Memory screen.

GK General Settings Definitions (cont’d)
Field Name Values
Description
GK Memory Values
Maximum
Calls

10, 20, 30

The maximum number of concurrent
calls. MVP210G support 10 calls;
MVP410G supports 20 calls; MVP810G
supports 30 calls.

Maximum

2 - 250

Maximum number of endpoints that can
be registered on the gatekeeper-controlled
network.

Registrations

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GK General Settings Definitions (cont’d)
Field Name Values
RAS Parameters

Description
In H.323, RAS parameters pertain to
Registration, Admission, and Status in the
H.225 Call Signaling Protocol.

Response TO

The timeout (in seconds) before retransmission of a RAS message that had
previously fetched no response.

RAS Port

The RAS port for gatekeeper
communication with endpoints.
Default value = 1719

Q.931 Parameters

In H.323, Q.931 parameters are those that
pertain to the set-up and tear- down of
connections between H.323 endpoints.

Response TO
(sec)

The timeout (in seconds) waiting for the
TCP reply.

Connect TO
(sec)

The timeout (in seconds) waiting for the
Connect message of a call.

Q.931
Signaling
Port

Logical port through which Q.931
protocol messages are handled. Default
value = 1721

Buttons
Default

Invokes default values for all parameters
on the GK General Settings screen.

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The fields of the Existing Endpoints screen are
described in the table below.

About Registration. When an endpoint registers with the gatekeeper, the

endpoint is activated. That is, it becomes an acknowledged participant on the
network (or on a particular zone of a network). Registration tells the
gatekeeper that the endpoint is active and ready to receive calls. An endpoint’s
registration can be static (essentially permanent) or dynamic (timed or
conditional).

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Existing Endpoints Parameter Definitions
Field Name Values
Description
Type
Gatekeeper, The endpoint type . When an endpoint
Gateway,
MCU,
Terminal,
or
Undefined.

Online

+
or

attempts to register with the Gatekeeper, the
Gatekeeper compares the endpoint type with
the predefined value. If the Gatekeeper detects
a discrepancy, the registration is not accepted.
If you are not sure of the endpoint type, select
Undefined, which allows any endpoint of any
type to register with the Gatekeeper.
(Multipoint Control Units, MCUs, are used to
facilitate conference calls.)
When “+” appears, the endpoint’s registration
is dynamic or “online.”

[blank]

PreDef

+
or

When “+” appears, the endpoint’s registration
is static or “predefined.”

[blank]

Registration
IP

n.n.n.n
0-255

The RAS address and RAS port of the
endpoint.

Name

The H.323 ID alias of the endpoint.

Phone

The e164 alias number (conventional PSTN
phone number)of the endpoint.

Other Aliases

Additional aliases for the endpoint: URL, e-mail
address, transport address, party.address, or
private network number (per ISO/IEC 11571).
Alias addresses must be unique within a zone.
Gatekeepers themselves cannot have aliases.

Msg

LRQ,
RRQ,
URQ, or
AppURQ

TTL

seconds

The type of message sent by the endpoint when
the mode for processing registration is manual.
This can be an LRQ, RRQ, URQ, or AppURQ
(which is a URQ sent by the Gatekeeper).).).
The time remaining in seconds before the
TimeToLive timer expires. If the endpoint fails
to reregister within this time, the endpoint is
unregistered.

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Existing Endpoints Parameter Definitions (cont’d)
Field Name Values
Command Buttons

Description

Add

Opens an empty Predefined Properties
dialog box where you can predefine a new
registration.

Unregister

Sends a URQ message to the selected
endpoint, deleting the online (or dynamic)
registration properties and unregistering
the endpoint.

Unregister
All

Sends a URQ to all the online endpoints in
order to unregister them.

Disconnect
Endpoint

Disconnects all calls with which the
endpoint is involved.

Delete

Deletes the endpoint from the Gatekeeper
database. A URQ will not be sent to the
endpoint.

Del Pre-def

Deletes the predefined (static) properties of
the endpoint.

Online
Properties

Opens the Online properties screen or the
selected endpoint whereupon are shown
details of that endpoint’s configuration.

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The fields of the Current Calls screen are
described in the table below.

The Calls window displays a list of all the calls currently taking place and the
basic details of the calls:

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Field Name
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Current Calls Field Definitions
Values
Description
numeric
Number. A sequential number for
identification in the list.

ORIG IP

n.n.n.n
0-255

Originating IP Address. IP Address of
endpoint originating the call.

ORIG ALIAS

???

Originating Alias. The first alias given by
the call’s origin. The H.323 ID alias of
the endpoint originating the call.

DEST IP

n.n.n.n
0-255

Destination IP Address. The IP Address
of the endpoint completing the call.

Disconnect
Call (button)

Disconnects the selected call.

Disconnect
All (button)

Causes all current calls to disconnect.

Call Details

Launches Call Details screen that presents
technical particulars of an ongoing call.

A Call Details screen for a call in progress can be launched either by clicking
on the “Call Details” button for a selected call in the Current Calls screen, or
by double-clicking on a selected call listed in the Current Calls screen. The
Call Details screen contains general information about the call, as well as
details about the call’s source endpoint and destination endpoint.

Clicking on an
in-progress
call, or using
the “Call
Details”
button, yields
full details
about the call

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The Call Details screen consists of three panes: Call General Info, Destination
Info, and Source Info. We describe the fields for each of these panes in a
separate table below.

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Call Details Field Definitions
Values
Description

Call General Info
Call No.
Cid Sum

Call ID Sum

Call Model

direct
OR
routed

Call Number. Accession number identifying a
call in progress.

The conference ID number (CID) is a
unique non-zero value created by the
calling endpoint and passed in various
H.225.0 messages. The CID identifies
the conference with which the message is
associated. Therefore, messages from all
endpoints participating in the same
conference will have the same CID.
The call ID number is a globally unique
non-zero value created by the calling
endpoint and passed in various H.225.0
messages. The Call ID identifies the call
with which the message is associated.
Indicates whether the call is direct or
routed. .
For direct-mode calls, the gatekeeper gives
each endpoint involved in the call the
destination address of the other and establishes
a common call-signaling channel for them to
use during the call. Then the two endpoints
conduct the call without further gatekeeper
involvement.
For routed-mode calls, the gatekeeper
establishes a connection between the two
endpoints but keeps itself involved in call
signaling for the duration of the call. In routed
mode, the gatekeeper keeps a call-signaling
channel open for the entire duration of the
call. As a call-management service, the
gatekeeper can change the routing of the call
(by line hunting) while the calls is in progress.
If the gatekeeper is to implement
supplementary (H.450) services, it must
operate in routed mode.

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Field Name

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Call Details Field Definitions
Values
Description

Call General Info (cont’d)
Total BW
Conf. Goal
State
Reason

The total amount of bandwidth used by
the call.
The type of conference request: create,
invite or join.
The last reported state of the call.
The reason associated with the last state
of the call.

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Call Details Field Definitions
Values
Description

Source Info fields
Names
Phone
Numbers
Other Aliases:
Email
OtherAliases:
Trans. Name
Other Aliases:
URL

Call
Signaling IP
Req.
Bandwidth
App.
Bandwidth

The H.323 alias name(s) for the
originating endpoint.
The e164 alias phone number(s) of the
originating endpoint.
An e-mail address of the originating
endpoint.
Transport Name. An alias of the
originating endpoint consisting of an IP
address and port number.
A Internet-type address of the originating
endpoint.
The call signaling transport address of the
originating endpoint.
Requested Bandwidth. The bandwidth
requested by the calling endpoint for this
call.
Approved Bandwidth. The bandwidth the
Gatekeeper made available to the calling
endpoint.

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Call Details Field Definitions
Field Name

Values

Description

Destination Info fields
Names

The H.323 alias name used to make the
call.

Phone
Numbers

The e164 alias phone number used to
make the call.

Other Aliases:
Email

An e-mail address used to make the call.

OtherAliases:
Trans. Name

A transport name alias used to make the
call, consisting of an IP address and port
number.

Other Aliases:
URL

A URL alias used to make the call.

Call
Signaling IP

The call signaling transport address of the
called endpoint.

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Call Details Field Definitions (cont’d)
Field Name

Values

Description

Destination Info fields

Reg.
Bandwidth

Requested Bandwidth. The bandwidth
the called endpoint requested for the call,
as it appears in the ARQ/BRQ messages.

App.
Bandwidth

Approved Bandwidth. The bandwidth the
Gatekeeper made available to the called
endpoint for the call.

Additional
Phone
Numbers

These allow calling with more than one
B-channel.

Remote
Extension
Phone

This is the phone number of the called
endpoint on the remote LAN. It is used
for calls between multiple gateways.

Remote
Extension
Name

This is the identifier (name) of the called
endpoint on the remote LAN. It is used
for calls between multiple gateways.

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The fields of the Network Parameters screen
are described in the table below.

Network Parameter Definitions
Field Name Values
Description
Status Information
Use Update button to refresh the Status
Information fields.

Ongoing
Calls

number

The number of current calls with the
Gatekeeper.

Currently
Registered

number

The number of endpoints registered with
the Gatekeeper.

Current BW
Usage

number

The current bandwidth usage of the
ongoing calls in Kbps.

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Network Parameter Definitions (cont’d)
Field Name Values
Configuration Options

Description

Alias Giving

When an endpoint sends an RRQ
message, the Gatekeeper uses the
additional aliases that were predefined for
the endpoint as online aliases. This
enables the Gatekeeper to assign terminal
alias names through which the terminal
can be accessed by others. The following
are two examples of how this option can
be used:
• Example of Alias Giving for a
Terminal. To make a terminal accessible
by dialing 100, add the alias 100 to the
terminal’s predefined information, and
select the Alias Giving option. When the
terminal sends an RRQ message, the 100
alias becomes a dynamic (online) alias,
and all calls to 100 will be directed to the
terminal.
• Example of Alias Giving for
Gateways. To make all Gateways supply
Service 80, add Service 80 to the Service
Table, add the 80 alias as predefined
information to all registered gateways,
and select the Alias Giving option. When
the gateways register, they will support
Service 80.

Y/N

Pre-Granted ARQ
PreGrant
Y/N
ALL

Select to cause the Gatekeeper to send a
pregrantedARQ permission in the RCF
message for each endpoint that wishes to
register. The pregranted ARQ permission
is given to both makeCall and answerCall
with routed mode. When an endpoint receives the permission, it may start the call
with a Setup message or directly answer
the call with a Connect message.

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Network Parameter Definitions (cont’d)
Field Name Values
Line Hunting
Information

Description

Call to Outof-Service
Supplier

Y/N

“Y” enables the sending of RAI
messages. In a normal scenario, the
gatekeeper will hunt among all the
available endpoints that have been
registered using the same tech-prefix.
Each endpoint can inform the gatekeeper
about its resource availability using an
RAI (Resource Available Indication)
message. Upon receiving an RAI
message from an endpoint, the gatekeeper
would consider that endpoint as an Outof-Service Supplier. The ‘Almost Out of
Resources’ configuration would allow the
gatekeeper to hunt such Out-of-Service
Supplier endpoints for routing the calls.

Remove
H.245 Addr
in Call Hunt

Y/N

When selected, the gatekeeper will not
convey in its outgoing setup message the
H.245 address received in an incoming
setup message. This prevents H.323
terminals from establishing a channel for
a call only to refuse the call later.

Service

Y/N

When “Y” is selected, the gatekeeper will
perform a Priority Based Line Hunting
among those destinations registered using
the same tech-prefix.

Configurable

Properties

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Network Parameter Definitions (cont’d)
Field Name Values
Call Proceeding

Description
This parameter group pertains to the
gatekeeper’s handling of Q.931 “callproceeding” messages.

Send
Immediately

Y/N

Immediate return of call-proceeding
message to originating endpoint. When
selected, the gatekeeper will send the
Q.931 call –proceeding message to the
originating endpoint immediately after
receiving that endpoint’s call setup
request.

With H.245
Addr

Y/N

When enabled, gatekeeper supplementary
services will remove the H.245 address
from the outgoing setup in order to
prevent early H.245 establishment to the
call’s destination. This destination can be
changed during Forward on Busy or
during Forward on No Response (CFNR).

After
Overlapped
Sending

Y/N

Delayed return of call-proceeding
message to originating endpoint. When
selected (in routed mode), the gatekeeper
will send a Q.931 call-proceeding
message to the originating endpoint after
it receives a return call-proceeding
message back from the destination
endpoint.

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Network Parameter Definitions (cont’d)
Field Name Values
Call Mode

Description

Direct Mode

Sets the call mode to direct. In this mode,
terminals send ARQ messages to the
Gatekeeper, but pass the call signaling
and media control signaling directly
between them.

Routed Mode

Sets the call mode to routed. In this mode,
terminals pass admission requests and call
signaling through the Gatekeeper. Media
control information is sent directly
between the terminals.
Note: Though direct calls consume fewer
Gatekeeper resources, call control is
better for indirect (or routed) calls.

Configuration
Parameters
Max Number
of Calls

The maximum number of concurrent calls
allowed in the zone. This number can be
increased up to 100, in increments of 20,
by purchasing additional concurrent call
licenses.

Max Total
BW (KBps)

The amount of bandwidth in Kbps that
call traffic can consume at any given time.

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Network Parameter Definitions (cont’d)
Field Name Values
Configuration
Parameters

Description

Registration
TO (hrs)

Registration Timeout. Sets the number of
hours of inactivity after which the
dynamic registration of a terminal expires.
Only the dynamic (online) properties will
be unregistered. If the endpoint is also
static (predefined), the static properties
remain valid.

IRQ Interval
(sec)

The interval, in seconds, between IRQ
messages sent by the Gatekeeper. IRQ messages are sent to all online endpoints registered
as dynamic in order to verify that the
endpoints are online. The number you set
determines the delay between two IRQ
messages to the same endpoint. Choosing the
desired delay should take into account the
following factors:
• IRQ messages add to the traffic already
present over the network, and the shorter
the delay, the more IRQ messages are sent.
However, the longer the delay, the longer
it takes for the Gatekeeper to detect
dynamic registrations that have ceased to
be online.
• The delay parameter relates to the interval
between two IRQ messages per one
endpoint, so the actual number of the IRQ
messages the Gatekeeper creates during
this interval should be multiplied by the
number of endpoints registered
dynamically.
• To disable the IRQ polling, set this value
to zero.
• The effective IRQ interval cannot fall
below three times the RAS timeout.
• IRQ messages will not be sent at a rate
exceeding 20 per second.

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Network Parameter Definitions (cont’d)
Field Name Values
Configuration
Parameters

Description

Call IRQ
Interval

The interval, in seconds, between IRQ
messages sent by the Gatekeeper to query
the status of calls. IRQ messages are sent
to all online endpoints registered as
dynamic and having ongoing calls in
order to verify that the calls are still
ongoing. The number you set determines
the delay between two IRQ messages to
the same endpoint regarding the same
call. Choosing the desired delay should
take into account the following factors:
IRQ messages add to the traffic already
present over the network, and the shorter
the delay, the more IRQ messages are
sent. However, the longer the delay, the
longer it takes for the Gatekeeper to
detect calls that are stale.
The delay parameter relates to the
interval between two IRQ messages per
one call, so the actual number of the IRQ
messages the Gatekeeper creates during
this interval should be multiplied by the
number of ongoing calls registered
dynamically.
To disable the IRQ polling, set this value
to zero.
The effective IRQ interval cannot fall
below three times the RAS timeout.
IRQ messages will not be sent at a rate
exceeding 20 per second.

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Network Parameter Definitions (cont’d)
Field Name Values
Configuration
Parameters

Description

Default
Distance

The “distance” (number device-to-device
hops that a call must traverse between
endpoints) allowed for endpoints which
are only dynamically registered, such as
an endpoint with no predefined values.
This distance is compared to the distances
of the neighbor gatekeepers and to the
multicast distance in order to determine if
an LRQ can be sent on behalf of the
requesting endpoint.
NOTE: The neighboring gatekeeper feature is
not supported in the current software
version.

Out-of-Zone
Distance

The “distance” (number device-to-device
hops that a call must traverse between
endpoints) allowed for an out-of-zone
endpoint that is making a call through the
Gatekeeper. This distance is compared to
the distances of the neighbor gatekeepers
and to the multicast distance in order to
see if an LRQ can be sent on behalf of the
requesting endpoint.
NOTE: The neighboring gatekeeper feature is
not supported in the current software version.

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Network Parameter Definitions (cont’d)
Field Name Values
Configuration
Parameters

Description

Multicast
Distance

The “distance” (number device-to-device
hops that a call must traverse between
endpoints) associated with sending an
LRQ by multicast.
NOTE: The neighboring gatekeeper feature is
not supported in the current software version.

GK-ID

Update
(button)

The name of the Gatekeeper. The
terminals identify the Gatekeeper by this
name during the discovery process. The
Gatekeeper responds only to Discovery
requests that either contain a matching
Gatekeeper identifier or have no
Gatekeeper identifier.
--

Click to update information in the “Status
Information” fields of the Network
Parameters screen.

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The fields of the Services screen are described
in the table below.

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Services Screen Definitions
Field Name Values
Description
GK Defined Services
Prefix
Description

Default

A prefix that identifies the service.
A description of the service that is accessible
by dialing the prefix. See “GK Defined
Service Types” section on following pages.
For any GK-defined service being used, the
user must select either “Default” or “Public.”
When Default is selected, the service is
accessible to all endpoints that are not
predefined in the zone.

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Services Screen Definitions (cont’d)
Field Name Values
Description
GK Defined Services
Public
For any GK-defined service being used, the
user must select either “Default” or “Public.”
When Public is selected, the service is
accessible to all endpoints that are not part of
the zone.

V2 GW Prefixes

H.323 Version 2 enables the gateway to
specify prefixes that the user should dial before the WAN number in order to make a call
using a certain medium. E.g., the user could
dial the prefix 3 for voice calls or 77 for H.320
video calls. The prefixes are defined in the
RRQ message at registration. Prefix can be
any H.323 alias, including an H.323 ID &
mail address.
When a terminal places a LAN to WAN call,
it should add one of the prefixes to the dialed
number. The Gatekeeper identifies the prefix
& routes the call to the appropriate gateway. If
more than one gateway supplies the same
prefix, line hunting is possible between the
gateways.

Prefix

Identifies the service. The prefix can be a
numeric code, alphanumeric string, name, or
phone number that the user dials. Per H.323
Vers. 2, prefixes can also be of URL and email type. Also for H.323 Vers. 2, the type
must precede the prefix. For example, TEL: 3
or NAME: John.

Description

A description of the service that is accessible
by dialing the prefix.
Select to make the service accessible to all
endpoints that are not predefined in the zone.
Select to make the service accessible to all
endpoints that are not part of the zone.

Default
Public

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Services Screen Definitions (cont’d)
Field Name Values
Description
V2 GW Prefixes
Dynamic
Y/N
Indicates whether the service is static
(essentially permanent) or timed & conditional
(dynamic). This field indicates whether the
service has been added manually (nondynamically; field value =N) or dynamically
(field value = Y) as part of registration from
endpoints.

Buttons

These buttons allow you add, edit, or delete a
selected service or prefix.

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GK Defined Service Types
You can either define your own Gatekeeper services, or use any of the built-in
services, which are predefined internally and supported by the Gatekeeper.

Example of a Gatekeeper Service
You can define a service named TECHSUPP and register five different
terminals that provide technical support. Any call directed to TECHSUPP can
connect to one of the five terminals.
To do so:
1. Add a service with a prefix TECHSUPP.
2. Make sure the terminals register with the additional alias
TECHSUPP.
3. When a call for TECHSUPP arrives, the Gatekeeper automatically
routes the call to one of terminals that provides the TECHSUPP
Service.
Endpoints must be registered with the service name to receive calls for the
service. This is achieved using one of the following methods:
• The endpoint is pre-configured using its own configuration. Then,
using RAS messages, the endpoint is registered with a name or a
phone number identical to the service prefix.
• The service prefix is predefined for the endpoint, using the
configuration application of the Gatekeeper as an ID or phone
number, and the Alias Giving option is activated. See the
description of the Alias Giving option in the Network Parameters
window section.

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Built-in Gatekeeper-Defined Services
The current version of the Gatekeeper software supports the following
services:
• Zone Prefix 1
• Zone Prefix 2
• Forward

Service Types: Zone Prefixes (1 and 2)
Note: This feature is for future use. Zone Prefix functionality is implemented in
the current software release but it operates only in a context of
neighboring gatekeeper functionality, which is not implemented in the
current release. The discussion of this section pertains to a context in
which neighboring gatekeeper functionality is implemented. Such
functionality is included in plans for subsequent software releases.

MultiVOIP gatekeeper can operate in multiple zones. You can define one or
two prefixes for a zone by entering the prefix for the services. The zone prefix
functions in the same way as a telephone area code.

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When one of the zone prefixes is defined, no calls from other zones can reach
this zone, unless preceded by the prefix. If an endpoint in a zone dials a zone
prefix before its number, and the Gatekeeper cannot resolve it in its zone, the
Gatekeeper attempts to locate and route the call to a Neighbor Gatekeeper with
the same prefix. For such calls, the Gatekeeper strips the zone prefix and then
applies the destination location mechanism to route the call to its final
destination.
You can use the zone prefix to devise a dialing plan in a multi-zone
environment. If zone prefixes are not defined, the zone accepts the following
calls:
• Calls prefixed to a service defined in the zone and allowed as
default.
• Calls to on-line terminals in the zone.
• Calls to terminals marked as Forward in the zone.
Example of comparing Zone prefix use when using Zone prefixes
• Zone A has a 01 prefix. In this zone, the phone number of user A1
is 123 and the phone number of user A2 is 456. The Gateway
service has a prefix of 8.
• Zone B has a 02 prefix. In this zone, the phone number of user B1 is
123 and the phone number of user B2 is 456. The Gateway number
is 555444 and the Gateway service has a prefix of 9.
• A1 calls A2 by dialing 456.
• A1 calls using zone A Gateway 8555444.
• A1 calls B1 by dialing 02123.
Note: The call is completed only if the Gateway service is allowed as
default in Zone B.

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Service Types: Forward
This call-forwarding feature is non-contingent, i.e., it forwards all calls for a
selected station to another destination.

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Gatekeeper Log Data Data Files
The embedded gatekeeper does not create files for its log data. For debugging
or other purposes, such log data can be viewed/printed using a SysLog
application program or HyperTerminal.

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Gatekeeper Software User
License Agreement
The MultiVOIP Gatekeeper software is licensed by Multi-Tech Systems, Inc., to
the original end-user purchaser of the product, hereafter referred to as “Licensee.”
The License includes the distribution disc, other accompanying programs, and the
documentation. The MultiVOIP Gatekeeper software, hereafter referred to as
“Software,” consists of the computer program files included on the original
distribution disc.
Licensee agrees that by purchase and/or use of the Software, he hereby accepts and
agrees to the terms of this License Agreement.
In consideration of mutual covenants contained herein, and other good and
valuable considerations, the receipt and sufficiency of which is acknowledged,
Multi-Tech Systems, Inc. does hereby grant to the Licensee a non-transferable and
non-exclusive license to use the Software and accompanying documentation on the
following conditions and terms: The software is furnished to the Licensee for
execution and use on a single computer system only and may be copied (with the
inclusion of the Multi-Tech Systems, Inc. copyright notice) only for use on that
computer system. The Licensee hereby agrees not to provide or otherwise make
available any portion of this software in any form to any third party without the
prior express written approval of Multi-Tech Systems, Inc.
Licensee is hereby informed that this Software contains confidential proprietary
and valuable trade secrets developed by or licensed to Multi-Tech Systems, Inc.
and agrees that sole ownership shall remain with Multi-Tech Systems, Inc.
The Software is copyrighted. Except as provided herein, the Software and
documentation supplied under this agreement may not be copied, reproduced,
published, licensed, sub-licensed, distributed, transferred, or made available in any
form, in whole or in part, to others, without expressed written permission of MultiTech Systems, Inc. Copies of the Software may be made to replace worn or
deteriorated copies for archival or backup procedures.
Licensee agrees to implement sufficient security measures to protect Multi-Tech
Systems, Inc. proprietary interests and not to allow the use, copying or transfer by
any means, other than in accordance with this agreement. Licensee agrees that any
breach of this agreement will be damaging to Multi-Tech Systems, Inc.
Licensee agrees that all warranties, implied or otherwise, with regard to this Software, including all warranties of merchantability and fitness for any particular purpose are expressly waived, and no liability shall extend to any damages, including
consequential damages, whether known to Multi-Tech Systems, Inc. It is hereby
expressly agreed that Licensee’s remedy is limited to replacement or refund of the
license fee, at the option of Multi-Tech Systems, Inc., for defective distribution
media. There is no warranty for misused materials.
This package contains a compact disc. Neither this software nor the accompanying
documentation may be modified or translated without the written permission of
Multi-Tech Systems, Inc.

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This agreement shall be governed by the laws of the State of Minnesota. The terms
and conditions of this agreement shall prevail regardless of the terms of any other
submitted by the Licensee. This agreement supersedes any proposal or prior agreement. Licensee further agrees that this License Agreement is the complete and
exclusive statement of Agreement, oral, written, or any other communications
between Multi-Tech Systems, Inc. and Licensee relating to the subject matter of
this agreement. This agreement is not assignable without written permission of an
authorized agent of Multi-Tech Systems, Inc.

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Chapter 12 Warranty, Service, and
Tech Support

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Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from
defects in material or workmanship for a period of two years from the date of
purchase, or if proof of purchase is not provided, two years from date of
shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR
IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED. This warranty does not apply to any products which have
been damaged by lightning storms, water, or power surges or which have been
neglected, altered, abused, used for a purpose other than the one for which they
were manufactured, repaired by the customer or any party without MTS’s
written authorization, or used in any manner inconsistent with MTS’s
instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option)
to repair or replacement of any products which prove to be defective within the
warranty period, or, at MTS’s option, issuance of a refund of the purchase
price. Defective products must be returned by Customer to MTS’s factory—
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND
UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE
PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian
Customers
In the event that service is required, products may be shipped, freight prepaid,
to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ________________
A Returned Materials Authorization (RMA) is not required. Return shipping
charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return
shipping address (it must be a street address, not a P.O. Box number), your
telephone number, and if the product is out of warranty, a check or purchase
order for repair charges.

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For out-of-warranty repair charges, go to www.
multitech.com/documents/warranties
Extended two-year overnight replacement service agreements are available for
selected products. Please call MTS at (888) 288-5470, extension 5308, or visit
our web site at www.multitech.com/programs/orc
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support
department at (800) 972-2439 or email
tsupport@multitech.com. Please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at (800) 328-9717 or (763) 717-5631, or email
mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or used-caused damages are billed on a time-plusmaterials basis.

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Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel
available to help you get the most out of your Multi-Tech product. If you have
any questions about the operation of this unit, or experience difficulty during
installation you can contact Tech Support via the following:

Contacting Technical Support
Country

By E-mail

By telephone

France

support@multitech.fr

(33) 1-64 61 09
81

India

support@
multitechindia.com

(91) 124-340778

U.K.

support@
multitech.co.uk

(44) 118 959 7774

U.S. &
Canada

tsupport@
multitech.com

(800) 972-2439

Rest of
World

support@
multitech.com

(763) 785-3500

Internet: http://www.multitech.com/ _forms/email_tech_support.htm
Please have your product information available, including model and serial
number.

526

Chapter 13: Regulatory Information

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EMC, Safety, and R&TTE Directive Compliance
The CE mark is affixed to this product to confirm compliance with the
following European Community Directives:
Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of
Member States relating to electromagnetic compatibility,
and
Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws
of Member States relating to electrical equipment designed for use within certain
voltage limits,
and
Council Directive 1999/5/EC of 9 March 1999 on radio equipment and
telecommunications terminal equipment and the mutual recognition of their
conformity.

FCC Declaration
NOTE: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference that may cause undesired
operation.
Warning: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

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Industry Canada
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A
respecte toutes les exigences du
Reglement Canadien sur le matériel brouilleur.

FCC Part 68 Telecom
1. This equipment complies with part 68 of the Federal Communications
Commission Rules. On the outside surface of this equipment is a label that
contains, among other information, the FCC registration number. This
information must be provided to the telephone company.
2. As indicated below, the suitable jack (Universal Service Order Code
connecting arrangement) for this equipment is shown. If applicable, the
facility interface codes (FIC) and service order codes (SOC) are shown.
3. An FCC compliant telephone cord and modular plug is provided with this
equipment. This equipment is designed to be connected to the telephone
network or premises wiring using a compatible modular jack that is Part 68
compliant. See installation instructions for details.
4. If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. If advance notice is not practical, the telephone company
will notify the customer as soon as possible.
5. The telephone company may make changes in its facilities, equipment,
operation, or procedures that could affect the operation of the equipment. If
this happens, the telephone company will provide advance notice to allow
you to make necessary modifications to maintain uninterrupted service.
6. If trouble is experienced with this equipment (the model of which is
indicated below), please contact Multi-Tech Systems, Inc. at the address
shown below for details of how to have repairs made. If the equipment is
causing harm to the network, the telephone company may request you to
remove the equipment form t network until the problem is resolved.
7. No repairs are to be made by you. Repairs are to be made only by MultiTech Systems or its licensees. Unauthorized repairs void registration and
warranty.
8. Manufacturer:
Trade name:
Model number:
FCC registration number:

Multi-Tech Systems, Inc.
MultiVOIP
MVP2400
US: AU7DDNAN46050

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Modular jack (USOC):
Service center in USA:

RJ-48C
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Tel: (763) 785-3500
FAX: (763) 785-9874

Canadian Limitations Notice
Notice: The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain telecommunications
network protective, operational and safety requirements. The Department does
not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.

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Appendix A: Expansion Card
Installation
(MVP24-48 & MVP30-60)

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Installation
Both the MVP2410 and the MVP3010 use the same mechanical chassis. This
chassis accommodates a second MultiVOIP circuit card or motherboard
module. The add-on module for the MVP2410 is the MVP24-48 product; the
add-on module for the MVP3010 is the MVP30-60 product. The MVP2410G
will not accept an expansion card because its second card slot is occupied by
gatekeeper circuitry.
To install an expansion card into an MVP2410 or MVP3010, you must:
1. Power down and unplug the MVP2410/3010 unit.
2. Using a Phillips or star-bit screwdriver, remove the blank plate at the rear of
the MVP2410/3010 chassis (see Figure A-1). Save the screw.

Figure A-1: Remove Plate Covering Expansion Slot
3. A power cable for the expansion card (+5V) is already present within the
MVP2410/3010 unit. This power cable has a two-pin “molex” connector.
When the rear cover plate has been removed, the cable is accessible from the
rear at the right side of the expansion slot. Locate this connector within the
MVP2410/3010. See Figure A-2.

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Power Cable

Molex Connector
Figure A-2: MVP2410/3010 Chassis (top/rear view)
4. While keeping the power cable out of the way, fit the MVP24-48 or
MVP30-60 card into the grooves of the expansion slot. Push it in far enough to
allow connection of the power cable to the receptacle on the vertical plate of
the expansion card. (See Figure A-2.) Connect the power cable.
5. Push the expansion card fully into the chassis. See Figure A-3.

Figure A-3: Sliding Expansion Card into Chassis
Secure the vertical plate of the expansion card to the chassis with a screw.

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Operation
The MVP2410/3010 front panel has two sets of identical LEDs. In the
MVP2410/3010 without an expansion card, only the left-hand set of LEDs is
functional. However, when the MultiVOIP unit has been upgraded with an
MVP24-48 or MVP30-60 expansion card, the right-hand set of LEDs will also
become active.
Remember that the expansion card must be configured as though it were
simply another complete MultiVOIP unit: it requires its own T1/E1 line; it
requires its own connection to a computer running the MultiVOIP
configuration software. All of the procedures and operations that apply to the
original motherboard of the MVP2410/3010 will also apply to the expansion
card. See applicable User Guide chapters for details.

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Appendix B: Cable Pinouts

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Appendix B: Cable Pinouts
Command Cable

RJ-45 Connector

End-to-End Pin Info
RJ-45

DB9F

PIN NO.

1 2 3 4 5 6 7 8
To Command
Port Connector

CLEAR TO SEND

TRANSMIT DATA

To DTE
Device

RECEIVE DATA

(e.g., PC)

SIGNAL GROUND

RJ-45 connector plugs into Command Port of
MultiVOIP.
DB-9 connector plugs into serial port of command
PC (which runs MultiVOIP configuration
software).

Ethernet Connector
The functions of the individual conductors of the MultiVOIP’s Ethernet port are
shown on a pin-by-pin basis below.
RJ-45 Ethernet Connector

1 2 3 4 5 6 7 8

Circuit Signal Name

1
2
3
6

TD+ Data Transmit Positive
TD- Data Transmit Negative
RD+ Data Receive Positive
RD- Data Receive Negative

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Cable Pinouts

T1/E1 Connector
T1/E1 Connector

}
4
5}
1
2

1 2 3 4 5 6 7 8

Receive Pair (from line)
Transmit Pair (to line)

Voice/Fax Channel Connectors

1 2 3 4 5 6 7 8

1 2 3 4

Pin Functions (E&M Interface)
Pin

Descr

Function

Input

Output

4-Wire Output

4-Wire Input, 2-Wire Input

4-Wire Output

Signal Ground (Output)

Signal Battery (Output)

537

Cable Pinouts

MultiVOIP User Guide

Pin Functions (FXS/FXO Interface)
FXS Pin

Description

FXO Pin

Description

N/C

Ring

Tip

Ring

N/C

538

MultiVOIP User Guide

Cable Pinouts

ISDN BRI RJ-45 Pinout Information
The S/T interface uses an 8-conductor modular cable terminated with an 8-pin
RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the
terminal to the DSL (Digital Subscriber Loops) using this modular cable.
The table below shows the Pin Number, Terminal Pin Signal Name and
Network Pin Signal name for the S/T interface.
Pin

TE Signal

NT Signal

1
2
3
4
5
6
7
8

Not used
Not used
Tx+
RxRx+
TxNot used
Not used

Not used
Not used
Rx+
TxTx+
RxNot used
Not used

1
2
3
4
5
6
7
8

1 2 3 4 5 6 7 8

TE=Terminal Equipment
NT=Network

539

Cable Pinouts

MultiVOIP User Guide

ISDN Interfaces: “ST” and “U”
The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T
outlet interface. You will need an NT1 device to connect these units to any
network equipment that has the “U” ISDN interface. In the UK, and in many
European countries, the telco supplies an NT1 device for ISDN-BRI service.
An ISDN Basic Rate (BRI) U-Loop consists of two conductors from the telco
central office to the customer premises. The equipment on both sides of the Uloop accommodates the extensive length of the U-loop and the noisy
environment in which it may operate. At the customer premises, the U-loop is
terminated by an NT1 (network termination 1 ) device. An NT1 device makes
an end-user’s 4-wire terminal equipment compatible with the telco’s 2-wire
twisted pair ISDN-BRI line.
The NT1 drives an S/T bus. The S/T bus is usually made up of 4 wires, but in
some cases may be 6 or 8 wires.
“S” and “T” refer to connection points in the ISDN specification.
When a PBX is present, S refers to the connection between the PBX and the
terminal. (“Terminal” can mean any sort of end-user ISDN device: data
terminals, telephones, FAX machines, voip units, etc.)
Point T refers to the connection between the NT1 device and customer supplied
equipment. Terminals can connect directly to the NT1 device at point T, or
there may be a PBX (private branch exchange, i.e., a customer-owned
telephone exchange). The figure below shows “S” and “T” connection points
in an ISDN network.
Point “S”
4-8 Wires
Point “T”
NT2 4-8 Wires
(PBX)
Terminal
Point “S”

Terminal

NT1

Point “S”

Terminal

540

Point “U”
2 Wires

Telco
Central
Office

Appendix C: TCP/UDP Port
Assignments

541

TCP/UDP Port Assignments

MultiVOIP User Guide

Well Known Port Numbers
The following description of port number assignments for Internet Protocol (IP)
communication is taken from the Internet Assigned Numbers Authority (IANA) web
site (www.iana.org).
“The Well Known Ports are assigned by
the IANA and on most systems can only
be used by system (or root) processes or
by programs executed by privileged
users. Ports are used in the TCP
[RFC793] to name the ends of logical
connections which carry long term
conversations. For the purpose of
providing services to unknown callers, a
service contact port is defined. This list
specifies the port used by the server
process as its contact port. The contact
port is sometimes called the "wellknown port". To the extent possible,
these same port assignments are used
with the UDP [RFC768]. The range for
assigned ports managed by the IANA is
0-1023.”
Well-known port numbers especially pertinent to MultiVOIP operation are listed
below.

Port Number Assignment List
Well-Known Port Numbers
Function

Port Number

telnet
tftp
snmp
snmp tray
gatekeeper registration
H.323
SIP
SysLog

23
69
161
162
1719
1720
5060
514

542

Appendix D: Installation
Instructions for MVP428
Upgrade Card

543

8-Channel Analog Expansion Card

MultiVOIP User Guide

Installation Instructions for MVP428 Upgrade Card
In this procedure, you will install an additional circuit board into the MVP410,
converting it from a 4-channel voip to an 8-channel voip.

Summary:

(A) Attach four standoffs to main circuit card.
(B) Mate the 60-pin connectors (male connector
on main circuit card; female on upgrade card).
(C) Attach upgrade card to main circuit card (4
screws).

(A)
Replace main card screws
with standoffs here
(2 places).
Add standoffs here 
(2 places).

(C)



(B)



Attach upgrade card
(screws into standoffs
-- 4 places).

Mate 60-pin
connectors.

Figure D-1. Installation Summary

Procedure in Detail
1. Power down and unplug the MVP410 unit.
2. Using a Phillips driver, remove the blank cover plate at the rear of the
MVP410 chassis. Save the screws.
screws on blank cover plate (2)

Figure D-2: Removing screws from blank cover plate

544

MultiVOIP User Guide

8-Channel Analog Expansion Card

3. Using a Phillips driver, remove the three screws that secure the main circuit
board and back panel assembly to the chassis.
NOTE:
Follow standard ESD
precautions to protect the
circuit board from static
electricity damage.
back panel screws (3)

Figure D-3: Removing screws from back panel

4. Slide the main circuit board out of the chassis far enough to unplug the
power connector.

power connector
Figure D-4: Accessing power connector

5. Unplug the power connector from the main circuit board.
6. Slide the main circuit board completely out of the chassis and place on a
non-conductive, static-safe tabletop surface.
7. Remove mounting hardware (2 screws, 2 nuts, and 4 standoffs) from its
package.

545

8-Channel Analog Expansion Card

MultiVOIP User Guide

8. On the phone-jack side of the circuit card, three screws attach the circuit
card to the back panel. Two of these screws are adjacent to the four phonejack pairs. Remove these two screws.

Screw locations (2)
at phone-jack edge
of board.
Figure D-5: Screws to be removed and replaced with standoffs
(phone-jack edge of board; top view)

9. Replace these two screws with standoffs.
10. There are two copper-plated holes at the LED edge of the circuit card.
Place a nut beneath each hole (lockwasher side should be in contact with
board) and attach a standoff to each location).
Standoff locations (2) at LED edge
of board (top view).

Standoff/nut attachment
(rear bottom view)

Figure D-6: Standoffs at LED edge of board (top view)

546

MultiVOIP User Guide

8-Channel Analog Expansion Card

11. Locate the male 60-pin vertical connector near the LED edge of the main
circuit card. Check that pins are straight and evenly spaced. If not, then
correct for straightness and spacing. Locate the 60-pin female connector
on the upgrade circuit card.
12. Set the upgrade circuit card on top of the main circuit card. Align the
upgrade card’s 4 pairs of phone-jacks with the 4 pairs of holes in the
backplane of the main card. Slide the phone jacks into the holes.
13. Mate the upgrade card’s 60-pin female connector with the main card’s 60pin male connector.

*These screws (4 places)
attach upgrade card
to main card.

*
*
60-pin connectors
Figure D-7. Attaching upgrade card to main circuit card
(secure 4 Phillips screws; mate 60-pin connectors)

14. There are four copper-plated attachment holes, two each at the front and
rear edges of the upgrade card. Attach the upgrade card to the main card
using 4 Phillips screws. The upgrade card should now be firmly attached
to the main card.
15. Slide the main circuit card back into the chassis far enough to allow reconnection of power cable.
16. Re-connect power cable.
17. Slide the main circuit card fully into the chassis.
18. Re-attach the backplane of the main circuit card to the chassis with 3
screws.

547

Appendix E: Call States & Reasons
for Embedded Gatekeepers

548

MultiVOIP User Guide

Call States/Reasons

Call States and Call Reasons
MultiVOIP units with embedded gatekeeper functionality track call states and
the reasons for those states. We present here a complete listing of these call
states and call reasons. These relate to the Call Details screen, which is a
secondary screen that can be launched from the Calls (“Current Calls”) screen
of the embedded gatekeeper software.

Possible Call States of which the Embedded
Gatekeeper Software can be notified
No

State

Description

Wait Orig Admission

Wait NW Setup

Wait Dest Admission

Wait NW Connect

Wait Dest Connect

Connect Sent To Orig

Setup Arrived

Wait Orig Offering

Wait LRQ

Sending LRQ

Needs application approval for sending an
ACF to the origin.
Waits for the Setup message to arrive after
sending an ACF back to the origin.
Needs application approval for sending an
ACF to the Destination.
Waits for the Connect message to arrive
after sending an ACF back to the
destination.
Needs application approval for Connecting
the destination to the origin.
The Gatekeeper passed the Connect
message of the destination back to the
origin.
A Setup message is received from the
network.
Needs application approval before sending a
Setup message from the originator of the
call to the destination.
Needs application approval to do an LRQ
for the call.
A notification is given for each outgoing
LRQ.

549

Call States/Reasons

MultiVOIP User Guide

Call States Listing (cont’d)
No

State

Description

LRQ Sent

received LCF

Setup Sent To Dest

Call To Forward
Service
Dial Tone
Proceeding
Setup Ack

An LRQ was sent on the network. Waiting
for a reply.
An LCF was received. The application
should decide whether or not to accept it.
The Gatekeeper sends the Setup message to
the Destination.
A call is to the forward service and hence
will be disconnected.
A Setup message was sent.
Waiting for the end user’s phone to ring.
A Notification given on a SetupAck
message arrived from the destination of a
call.
The end user’s phone is ringing.
A connected call was disconnected.
The destination did not connect. Waiting for
application instruction whether to
disconnect or perform address translation
again after the application sets new
addresses.
The call connected.
The application may replace call addresses.
The various reasons for this state are
mentioned in the reason table. Each time the
address is changed by the Gatekeeper (such
as stripping a zone prefix or translating an
alias to IP address), the application is
notified with the suitable reason.
The application may review the final
destination. This can be sent with two
reasons:
1)AddressFound
2)NeedLRQ.
The application needs to approve the final
result or reroute the call
Lets the application know about the reject.
Lets the application know about the reject.
Lets the application know about the reject.

15
16
17
18
19
20

Dest Alert
Disconnected
Call Cannot
Complete

21
22

Connected
Address Resolution

Address Resolution
Done

24
25
26

Admission Reject
Setup Reject
Orig Admission
Reject
Dest Admission
Reject

Lets the application know about the reject.

550

MultiVOIP User Guide

Call States/Reasons

Call States Listing (cont’d)
No

State

Description

GK Disconnected
Call

Lets the application know about a call that
the Gatekeeper disconnected.

Wait Line Hunting

DRJ Sent

DCF Sent

ARJ Sent

GK Initiated DRQ

Bandwidth Change

Idle

Unknown

Line Hunting failed on one line. Line
Hunting can still continue after application
approval.
Lets the application know when sending a
DRJ.
Lets the application know when sending a
DCF.
Lets the application know when sending an
ARJ.
Lets the application know when the
Gatekeeper initiated a DRQ.
Notification of a change of the call
bandwidth.
The call was terminated. Waiting for the
application to release the handle.
State unknown.

551

Call States/Reasons

MultiVOIP User Guide

Call Reasons sent to Embedded Gatekeeper Software
with respect to a Call State.
No

State

Description

Undefined

No reason.

Resource Unavailable

Invalid Endpoint

Route Call To GK

Lines Busy

Destination Out Of
Service
Destination Busy

The call was rejected because of a lack of
Gatekeeper resources.
The ARQ/DRQ was rejected because no
valid endpoint was identified.
The destination ARQ was rejected because
no Setup message preceded it.
The call cannot be completed because Line
Hunting failed.
The call cannot be completed because the
destination cannot be reached.
The call cannot be completed because
destination is busy.
The call cannot be completed because the
user at the destination did not answer in the
given time.
The call cannot be completed because the
party at the destination rejected the call.
A connected call was disconnected because
of the origin. The reason for state
Disconnected.
A connected call was disconnected because
of the destination. The reason for state
Disconnected.
The reason for address resolution because
of a new admission.
The reason for address resolution because
of a new Setup.
The reason for wait offering when the Setup
is not the first message in call. (An ARQ
was received.)
An LCF arrived with no CallSignal Address
but with a new destinationInfo alias. The
Gatekeeper sent an Address Resolution state
with this reason in order to translate the new
found alias to a valid IP address.

7
8

No Answer at
Destination

Destination Rejected
the Call
Origin Disconnected

10
11

Destination
Disconnected

New Admission from
Origin
New Setup from
Origin
Origin Setup

13
14
15

Destination Info In
LRQ

552

MultiVOIP User Guide

Call States/Reasons

Call Reasons Listing (cont’d)
No

State

Description

No Change. Service
Prohibited

Zone Prefix
Removed
Exit Zone Prefix
Removed
Ip Address Set

Address Forwarded

Address Found

Need to Send LRQ

Failure in App. Event
Handler

Internal Failure

Service Not Allowed

Exit Zone Not
Allowed

No Destination in
Call
Cannot Send LRQ

The reason for address resolution. The
required service is not allowed for the
endpoint.
The reason for address resolution after the
zone prefix was removed.
The reason for address resolution after the
exit zone prefix was removed.
The reason for address resolution after the
IP address was found from the aliases.
The reason for address resolution after
finding that the call should be forwarded.
The reason for state
AddressResolutionDone.
The reason for state
AddressResolutionDone.
The call cannot be completed because of a
failure in the application event handler. (For
example, the return value < 0.)
The call cannot be completed because of an
internal error.
The call cannot be completed because a
required service is not allowed.
The call cannot be completed because it was
dialed without an exit zone prefix, or the
exiting zone is not allowed for call.
The call cannot be completed because it was
dialed without a destination.
The call cannot be completed because an
LRQ cannot be sent.
The call cannot be completed because an
LCF was not accepted for the LRQ.
The reason for sending a DRJ.
The reason for a Connect message that
arrives without first asking the application.
This happens when the origin is already
connected when the destination connects,
which is an error.
A DCF was sent to the origin.
A DCF was sent to the destination.
An application initiated disconnect of the
destination (associated with the Call Cannot
Complete state or with GK Disconnect Call
state.)

28
29
30
31

32
33
34

Address Not Found
after LRQ
Call Not Register
Origin Connected
First

DCF to Origin
DCF to Dest
App. Disconnected
Destination

553

Call States/Reasons

MultiVOIP User Guide

Call Reasons Listing (cont’d)
No

State

Description

App. Timeout

call cannot completemissing line hunting
addresses

37
38

Additional Address
Complete
Additional Address

GK Connect Call

GK Initiated Call

Unknown

The call was disconnected because of a
timeout on waiting for an application reply.
The call cannot be completed because no
application Line Hunting addresses were
supplied when the application Line Hunting
mode was on.
The Additional Address information
exchange has been completed.
The Additional Address procedure (digit
collection) is in progress.
The Gatekeeper has connected to the call as
the destination, forming a one-legged call.
This reason accompanies the Wait Dest
Connect state when the application replies
to Setup Arrived with the Send Connect To
Orig reply.
This reason accompanies the Address
Resolution and Connected states to indicate
a one-legged call initiated from the
Gatekeeper by the application.
Reason unknown

554

Index

555

Index

MultiVOIP User Guide

INDEX
accessing Logs (Statistics) screen . 382
accessing logs screen
analog........................................ 257
T1/E1 ........................................ 175
accessing Network Parameters
(gatekeeper) screen ................... 503
accessing Regional Parameters
analog........................................ 244
T1/E1 ........................................ 162
accessing Registered Gateway Details
(Statistics) screen ...................... 406
accessing Registered Gateway Details
screen ................................ 405, 406
accessing RTP Parameters screen . 390
accessing Services (gatekeeper)
screen ........................................ 512
accessing SMTP parameters
analog........................................ 251
T1/E1 ........................................ 169
accessing SNMP parameters
analog........................................ 241
T1/E1 ........................................ 159
accessing Supplementary Services
screen
analog........................................ 261
T1/E1 ........................................ 179
accessing System Information screen
analog........................................ 273
T1/E1 ........................................ 191
accessing T1 Statistics screen ....... 393
accessing T1/E1/ISDN Parameters
screen ........................................ 146
accessing Voice/FAX Parameters
screen ................................ 136, 213
ACF Admission Confirmation
messages (gatekeeper, H.225)... 485
Add endpoints command (gatekeeper)
.................................................. 494
Add Inbound Phonebook Entry icons
E1 .............................................. 328
T1 .............................................. 280
Add Outbound Phonebook Entry icon
E1 .............................................. 328

A
abbreviated dialing, inter-office
E1.............................................. 322
T1.............................................. 279
Accepts Calls option (Gatekeeper
General Settings screen) ........... 489
access codes, PBX .......................... 69
access codes, types
PBX ............................................ 74
PSTN .......................................... 74
special ......................................... 74
access digits, PBX69. See phonebook
digits, types used
access to network
analog........................................ 243
T1/E1 ........................................ 161
access to remote PSTN
E1................................................ 19
T1................................................ 12
accessing Statistics, Logs screen . 382
accessing Call Details (gatekeeper)
screen ........................................ 496
accessing Call Progress (Statistics)
screen ........................................ 376
accessing configuration parameter
groups
analog........................................ 208
T1/E1 ........................................ 131
accessing Current Calls (gatekeeper)
screen ........................................ 495
accessing Endpoints (gatekeeper)
screen ........................................ 492
accessing GK (gatekeeper) General
Settings screen .......................... 487
accessing interface parameters...... 223
accessing IP Parameters screen
analog........................................ 209
T1/E1 ........................................ 132
accessing IP Statistics screen........ 386

556

MultiVOIP User Guide

Index
Q.931 Port Number ................... 342
Remove Prefix .......................... 341
SIP Port Number ....................... 343
SIP URL.................................... 343
Total Digits ............................... 341
Transport Protocol (SIP) ........... 343
Use Gatekeeper ................. 342, 344
Use Proxy (SIP) ........................ 343
Add/Edit Outbound Phonebook fields
(T1)
Add Prefix................................. 292
Advanced button ....................... 294
Description................................ 292
destination pattern ..................... 292
Gateway Prefix.......................... 293
H.323 ID ................................... 293
IP Address................................. 292
Protocol Type............................ 292
Q.931 Port Number ................... 293
Remove Prefix .......................... 292
SIP Port Number ....................... 294
SIP URL.................................... 294
Total Digits ............................... 292
Transport Protocol (SIP) ........... 294
Use Gatekeeper ................. 293, 295
Use Proxy (SIP) ........................ 294
Add/Edit Outbound Phonebook screen
E1 .............................................. 340
T1 .............................................. 291
Add/Edit Outbound Phonebook SPP
Fields
E1 .............................................. 344
T1 .............................................. 295
Additional Phone Numbers
gatekeeper field (Call Details,
Destination Info) ....................... 502
add-on module (analog, 4-to-8
channel), installation ................. 544
add-on module (T1/E1)
operation ................................... 534
add-on module (T1/E1), installation
.................................................. 532
Address (SNMP) field
analog........................................ 243
T1/E1 ........................................ 161
address translation (gatekeeper).... 481
address translation messages
(gatekeeper H.225)

T1.............................................. 280
Add Prefix (inbound) field
E1.............................................. 347
T1.............................................. 299
Add Prefix (outbound) field
E1.............................................. 341
T1.............................................. 292
Add/Edit Inbound Phonebook field
definitions
E1...................................... 347, 348
T1...................................... 299, 300
Add/Edit Inbound Phonebook screen
E1.............................................. 347
T1.............................................. 299
Add/Edit Inbound Phonebook screen
fields (E1)
Add Prefix................................. 347
Channel Number....................... 347
Description (callee location) ..... 348
Enable (Call Forwarding) ......... 348
Forward Address/Number......... 348
Forward Condition.................... 348
Remove Prefix .......................... 347
Ring Count................................ 348
Add/Edit Inbound Phonebook screen
fields (T1)
Add Prefix................................. 299
Channel Number....................... 299
Description (callee location) ..... 300
Enable (Call Forwarding) ......... 300
Forward Address/Number......... 300
Forward Condition.................... 300
Remove Prefix .......................... 299
Ring Count................................ 300
Add/Edit Outbound Phonebook field
definitions
E1...................... 341, 342, 343, 344
T1...................... 292, 293, 294, 295
Add/Edit Outbound Phonebook fields
(E1)
Add Prefix................................. 341
Advanced button....................... 343
Description................................ 341
destination pattern..................... 341
Gateway Prefix ......................... 342
H.323 ID ................................... 342
IP Address................................. 341
Protocol Type ........................... 341

557

Index

MultiVOIP User Guide
Allowed Name Types, Call Name ID
(T1/E1)
Alerting Party............................ 186
Busy Party................................. 187
Calling Party ............................. 185
Connected Party ........................ 188
Alternate IP Address field
E1 .............................................. 346
T1 .............................................. 297
Alternate IP Routing
E1 .............................................. 340
T1 .............................................. 291
Alternate Phone Number, SPP
(Add/Edit Outbound Phonebook)
E1 .............................................. 344
T1 .............................................. 295
Alternate Routing
PSTN failover feature, and........ 297
Alternate Routing field definitions
E1 .............................................. 346
T1 .............................................. 297
Alternate Routing field definitions
(E1)
Alternate IP Address ................. 346
Round Trip Delay...................... 346
Alternate Routing field definitions
(T1)
Alternate IP Address ................. 297
Round Trip Delay...................... 297
analog phonebook ......................... 372
using T1 & E1 examples for ..... 372
analog phonebook examples ......... 196
analog telephony interface parameters
.................................................. 200
Annex E field
E1 .............................................. 336
T1 .............................................. 287
area codes........................................73
ARJ Admission Rejection messages
(gatekeeper, H.225)................... 485
ARQ Admission Request messages
(gatekeeper, H.225)................... 485
Auto Call Enable field
analog........................................ 219
T1/E1 ........................................ 142
Auto Disconnect field group
analog........................................ 222
T1/E1 ........................................ 145

LCF........................................... 486
LRJ ........................................... 486
LRQ .......................................... 486
admission control (gatekeeper) ..... 481
admission control messages
(gatekeeper, H.225)
ACF .......................................... 485
ARJ ........................................... 485
ARQ.......................................... 485
DCF .......................................... 485
DRQ.......................................... 485
Advanced button, Outbound
Phonebook
E1.............................................. 344
T1.............................................. 295
Advanced Features field group
analog........................................ 219
T1/E1 ........................................ 142
After Overlapped Sending option
(gatekeeper, Network Parameters)
.................................................. 506
airflow............................................. 95
Alerting Party
Supplementary Services (analog)
.............................. 268, 269, 270
Supplementary Services (T1/E1)
.............................. 186, 187, 188
Alias Giving field (gatekeeper,
Network Parameters) ................ 504
alias giving, description ................ 504
Alias Giving, example .................. 516
alias giving, examples................... 504
aliases.................................... 500, 501
aliases, other (gatekeeper)............. 493
All endpoints option (Gatekeeper
General Settings screen) ........... 488
Allowed Name Type (analog)
Alerting Party............ 268, 269, 270
Calling Party ............................. 267
Allowed Name Type (T1/E1)
Alerting Party............ 186, 187, 188
Calling Party ............................. 185
Allowed Name Types, Call Name ID
(analog)
Alerting Party............................ 268
Busy Party................................. 269
Calling Party ............................. 267
Connected Party........................ 270

558

MultiVOIP User Guide

Index
analog models ....................... 33, 34
BRI models .................................40
MVP-210x................................. 106
MVP-410/810 ........................... 100
MVP-410ST/810ST .................. 104
on MVP-2400.............................. 99
on MVP-2410/3010.....................98
Boot Version
System Info (T1/E1).......... 192, 374
booting time
analog.................................... 33, 34
BRI..............................................40
E1 ................................................25
T1 ................................................18
box contents
verifying......................................89
BRI connector pinout .................... 539
BRI interface types
ST and U ................................... 540
BRJ Bandwidth Rejection messages
(gatekeeper, H.225).................... 485
BRQ Bandwidth Request messages
(gatekeeper, H.225).................... 485
busy tone, custom
analog........................................ 249
T1/E1 ................................ 166, 167
busy-tones
analog........................................ 248
T1/E1 ........................................ 166
Bytes Received (call progress) field
.................................................. 378
Bytes Received (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Bytes received (statistics, logs) field
.................................................. 384
Bytes Sent (call progress) field ..... 378
Bytes Sent (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Bytes sent (statistics, logs) field.... 383

Automatic Disconnection field
analog........................................ 222
T1/E1 ........................................ 145
Avaya Magix PBX (FXO)
and Message Waiting Light ...... 230
Avaya Magix PBX (FXS Ground
Start)
and Message Waiting Light ...... 228
Avaya Magix PBX (FXS Loop Start)
and Message Waiting Light ...... 226
B
bandwidth ............................. 500, 507
coder (analog) ........................... 218
coder (T1/E1)............................ 141
bandwidth control (gatekeeper) .... 481
bandwidth control messages
(gatekeeper, H.225)
BCF........................................... 485
BRJ ........................................... 485
BRQ .......................................... 485
bandwidth management
with gatekeeper......................... 481
bandwidth management (gatekeeper)
.................................................. 483
bandwidth management (versus
control)...................................... 482
bandwidth, requested/approved .... 502
battery caution ................................ 88
baud rate, default (MultiVOIP
software connection)
T1/E1 .................................... 190
analog.................................... 272
baud rate, fax
analog........................................ 217
T1/E1 ........................................ 140
baud rate, setting
analog........................................ 272
T1/E1 ........................................ 190
BCF Bandwidth Confirmation
messages (gatekeeper, H.225).... 485
Bipolar Violation (E1 stats) field.. 400
Bipolar Violation (T1 stats) field.. 397
Blue Alarm (E1 stats) field ........... 398
Blue Alarm (T1 stats) field ........... 395
Boot Code Version
System Info (analog)................. 274
Boot LED

C
cable length, maximum span
E1 .............................................. 154
T1 .............................................. 149
cabling diagram, quick
analog models ........... 53, 54, 56, 57

559

Index

MultiVOIP User Guide
Call Progress Details (statistics)
field ....................................... 381
Call Control Status (call progress)
field ........................................... 381
Call Details (gatekeeper) screen.... 498
Call Details (gatekeeper) screen,
accessing ................................... 496
Call Details button (gatekeeper
Current Calls screen)................. 496
Call Details gatekeeper (Destination
Info) screen fields
Additional Phone Numbers ....... 502
App. Bandwidth ........................ 502
Call Signalling IP ...................... 501
Names ....................................... 501
Other Aliases
Email ..................................... 501
Trans. Name .......................... 501
URL ...................................... 501
Phone Numbers ......................... 501
Remote Extension Name........... 502
Remote Extension Phone .......... 502
Req. Bandwidth......................... 502
Call Details gatekeeper (Source Info)
screen fields
App. Bandwidth ........................ 500
Call Signalling IP ...................... 500
Names ....................................... 500
Other Aliases
Email ..................................... 500
Trans. Name .......................... 500
URL ...................................... 500
Phone Numbers ......................... 500
Req. Bandwidth......................... 500
Call Details gatekeeper screen fields
Call ID Sum .............................. 498
Call Model ................................ 498
Call No. ..................................... 498
Cid Sum .................................... 498
Conf. (conference)Goal............. 499
Reason....................................... 499
State .......................................... 499
Total BW................................... 499
Call Duration field
analog........................................ 222
T1/E1 ........................................ 145
Call Forward Parameters (inbound
phonebook)

BRI models ................................. 55
E1 models ................................... 53
MVP130...................................... 57
MVP210...................................... 56
MVP2400.................................... 56
MVP2410.................................... 53
MVP3010.................................... 53
MVP-410/410G .......................... 54
MVP-410ST/810ST.................... 55
MVP-810/810G .......................... 54
T1 models ............................. 53, 56
cabling problem, fixing
analog models ........................... 208
T1/E1 models............................ 131
cabling procedure
MVP130.................................... 107
MVP210x.................................. 105
MVP2400.................................... 98
MVP2410.................................... 97
MVP3010.................................... 97
MVP410...................................... 99
MVP-410ST.............................. 101
MVP810...................................... 99
MVP-810ST.............................. 101
Cadence 1 (custom) field
analog........................................ 250
T1/E1 ........................................ 168
Cadence 2 (custom) field
analog........................................ 250
T1/E1 ........................................ 168
Cadence 3 (custom) field
analog........................................ 250
T1/E1 ........................................ 168
Cadence 4 (custom) field
analog........................................ 250
T1/E1 ........................................ 168
Cadence field
analog........................................ 247
T1/E1 ........................................ 165
cadences, custom
T1.E1 ................................ 168, 250
T1/E1 ........................................ 166
cadences, signaling
analog........................................ 244
T1/E1 ........................................ 162
call authorization (gatekeeper)...... 482
call control signalling (gatekeeper)482
Call Control Status

560

MultiVOIP User Guide

Index
Call Proceeding field (gatekeeper,
Network Parameters)................. 506
Call Progress (Statistics) ............... 376
Call Progress Details (statistics)
screen field
Call On Hold ......................... 378
Call Waiting .......................... 378
Caller ID................................ 378
Call On Hold ......................... 380
Call Waiting .......................... 380
Caller ID................................ 381
Call Progress Details (statistics)
screen fields
Channel ................................. 378
Duration ................................ 378
Mode ..................................... 378
Voice Coder .......................... 378
Packets Sent .......................... 378
Packets Received................... 378
Bytes Sent ............................. 378
Bytes Received...................... 378
Packets Lost .......................... 378
Outbound Digits.................... 378
Prefix Matched...................... 378
Gateway Name...................... 379
IP Address............................. 379
Options.................................. 379
Silence Compression............. 379
Forward Error Correction...... 379
Status..................................... 381
Call Control Status ................ 381
call reasons (call details) listing .... 549
call setup ....................................... 484
Call Signalling Port field
E1 .............................................. 333
T1 .............................................. 284
call states (call details) listing ....... 549
Call Status (SMTP logs) field
analog........................................ 255
T1/E1 ........................................ 173
call tear-down................................ 484
Call to Out-of-Service Supplier field
(gatekeeper, Network Parameters)
.................................................. 505
Call Transfer
ANALOG....................................30
BRI..............................................39
E1 ................................................24

E1.............................................. 348
T1.............................................. 300
Call Forwarded To
logs (statistics) field.................. 385
Call Hold
ANALOG ................................... 30
BRI ............................................. 39
E1................................................ 24
T1................................................ 17
Call Hold (analog) ........................ 262
Call Hold (T1/E1) ......................... 180
Call Hold Enable
analog........................................ 265
T1/E1 ........................................ 183
Call ID Sum gatekeeper field (Call
Details)...................................... 498
call IRQ interval ........................... 509
Call IRQ Interval field (gatekeeper,
Network Parameters) ................ 509
call management (gatekeeper) ...... 483
Call Mode (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Call Mode field (gatekeeper, Network
Parameters) ............................... 507
Call Models gatekeeper field (Call
Details)...................................... 498
call modes ..................................... 507
Call Name Identification
ANALOG ................................... 30
BRI ............................................. 39
E1................................................ 24
T1................................................ 17
Call Name Identification (analog)
Alerting Party............ 268, 269, 270
Calling Party ............................. 267
Call Name Identification (T1/E1)
Alerting Party............ 186, 187, 188
Calling Party ............................. 185
Call Name Identification (analog) 262
Call Name Identification (T1/E1) . 180
Call Number gatekeeper field (Call
Details)...................................... 498
Call On Hold
Call Progress Details (statistics)
field............................... 378, 380
Call on Hold (call progress) field . 380

561

Index

MultiVOIP User Guide
T1 ...................................... 150, 155
CCS vs. CAS
T1 ...................................... 150, 155
CD
MultiVOIP ..................................45
Channel (call progress) field ......... 378
channel capacity..............................10
analog..........................................26
BRI..............................................35
E1 ................................................19
T1 ................................................12
Channel Number (inbound) field
E1 .............................................. 347
T1 .............................................. 299
Channel Number (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
channel tracing on/off (logging)
analog........................................ 260
T1/E1 ........................................ 178
Cid Sum gatekeeper field (Call
Details)...................................... 498
city codes ........................................73
Clear (button), ISDN BRI Statistics
screen ........................................ 404
Clear (IP Statistics) button ............ 387
Client Options fields
E1 .............................................. 338
T1 .............................................. 289
Clocking field
E1 .............................................. 157
T1 .............................................. 152
coder (analog)
bandwidth, max......................... 218
G.711......................................... 218
G.723.1...................................... 218
G.726......................................... 218
G.727......................................... 218
G.729......................................... 218
Net Coder .................................. 218
Coder (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
coder (T1/E1)
bandwidth, max......................... 141
G.711......................................... 141
G.723.1...................................... 141
G.726......................................... 141

T1................................................ 17
Call Transfer (analog)................... 262
Call Transfer (T1/E1) ................... 180
Call Transfer Enable
analog........................................ 264
T1/E1 ........................................ 182
Call Transferred To
logs (statistics) field.................. 385
Call Waiting
ANALOG ................................... 30
BRI ............................................. 39
Call Progress Details (statistics)
field............................... 378, 380
E1................................................ 24
T1................................................ 17
Call Waiting (analog) ................... 262
Call Waiting (call progress) field.. 380
Call Waiting (T1/E1) .................... 180
Call Waiting Enable
analog........................................ 265
T1/E1 ........................................ 183
Caller ID
Call Progress Details (statistics)
field............................... 378, 381
Caller ID (analog) ......................... 262
Caller ID (call progress) field ....... 381
Caller ID (Supplementary Services)
field
analog........................................ 271
T1/E1 ........................................ 189
Caller ID (T1/E1).......................... 181
Caller Name Identification Enable
analog........................................ 266
T1/E1 ........................................ 184
calling area codes............................ 73
Calling Party
Supplementary Services (analog)
.............................................. 267
Supplementary Services (T1/E1)
.............................................. 185
Canadian Class A requirements .... 529
Canadian Limitations Notice
(regulatory) ............................... 530
CAS Protocol field
E1.............................................. 155
T1.............................................. 150
CAS Protocols, downloading........ 417
CAS vs. CCS

562

MultiVOIP User Guide

Index
operating system .........................52
settings ........................................52
specifications...............................52
Command PC
COM port requirement................41
non-dedicated use of ...................41
operating system .........................41
community (voip) defined
analog........................................ 243
T1/E1 ........................................ 161
Community Name 1 (SNMP) field
analog........................................ 243
T1/E1 ........................................ 161
compatibility, Fast Start
E1 .............................................. 333
T1 .............................................. 284
compatibility, H.450 with H.323, not
with SIP
analog.................................. 27, 261
BRI..............................................36
E1 ................................................20
T1 ................................................13
T1/E1 ........................................ 179
compression standard
E1 .............................................. 157
T1 .............................................. 152
compression, silence
analog........................................ 219
T1/E1 ........................................ 142
Compression, Silence (SMTP logs)
analog........................................ 255
T1/E1 ........................................ 173
computer requirements....................41
concurrent calls
maximum number ..................... 507
concurrent calls supported, embedded
gatekeeper ................................. 490
Conf. (conference) Goal gatekeeper
field (Call Details)..................... 499
conference media compatibility
H.225 and.................................. 484
configuration of voip (analog)
local versus remote....................197
configuration of voip (T1/E1)
local versus remote............ 120, 121
Configuration option (MultiVOIP
program menu).......................... 407

G.727 ........................................ 141
G.729 ........................................ 141
Net Coder.................................. 141
Coder field
analog........................................ 218
T1/E1 ........................................ 141
coder options
packetization rates and.............. 390
Coder Parameters field group
analog........................................ 218
T1/E1 ........................................ 141
coder types (voice/fax, RTP
packetization)
T1/E1 ........................................ 391
COL LED
analog models ............................. 33
BRI models ................................. 40
COM port
on command PC........................ 114
COM port (analog models)
conflict, resolving ..................... 207
error message ............................ 207
COM port (T1/E1 models)
conflict, resolving ..................... 130
error message ............................ 130
COM port allocation
analog........................................ 272
T1/E1 ........................................ 190
COM port assignments
analog........................................ 272
T1/E1 ........................................ 190
COM port conflict
error message ............................ 114
COM Port Setup screen ................ 114
COM Port Setup screen (analog
models) ..................................... 207
COM Port Setup screen (T1/E1
models) ..................................... 130
comma
meaning/use in phonebook ......... 75
comma use
and second dial tone.................... 75
command cable pinout.................. 536
command PC
COM port assignment (detailed)114
COM port requirement................ 52
demands upon ............................. 52
non-dedicated use ....................... 52

563

Index

MultiVOIP User Guide
analog........................................ 222
T1/E1 ........................................ 145
Console Message Settings, Filters for
analog........................................ 260
T1/E1 ........................................ 178
console messages .......... 61, 81, 83, 84
console messages, enabling
analog........................................ 258
T1/E1 ........................................ 176
console parameters tracked
analog........................................ 260
T1/E1 ........................................ 178
contacting technical support.......... 526
coordinated phonebook entries
E1 .............................................. 327
T1 .............................................. 279
Copy Channel command
analog........................................ 215
T1/E1 ........................................ 138
Copy Channel field
analog........................................ 216
T1/E1 ........................................ 139
Copy Channel, Supplementary
Services command
analog........................................ 263
T1/E1 ........................................ 181
Copy Channel, Supplementary
Services field
analog........................................ 271
T1/E1 ........................................ 189
Copy Interface command
BRI............................................ 237
Count of Registered Numbers field
(Registered Gateway Details) ... 406
country
ISDN type and........................... 158
switch type and ISDN ............... 158
Country (ISDN) field
E1/ISDN.................................... 156
country codes ..................................73
Country definitions
ISDN-BRI ................................. 240
Country field
ISDN-BRI ................................. 238
Country field (ISDN)
T1/ISDN.................................... 151
Country/Region (tone schemes) field
analog........................................ 246

Configuration Options gatekeeper
field (Network Parameters)....... 504
Configuration Parameter Groups,
accessing
analog........................................ 208
T1/E1 ........................................ 131
Configuration Parameters fields
(gatekeeper, Network Parameters)
.......................... 507, 508, 509, 510
configuration procedure, local
detailed, analog ......................... 204
detailed, T1/E1.......................... 127
summary, analog....................... 203
summary, T1/E1 ....................... 126
configuration, local
analog/BRI................................ 199
T1/E1 ........................................ 122
configuration, phonebook
E1.............................................. 327
starter .......................................... 66
T1.............................................. 279
configuration, saving
analog........................................ 275
T1/E1 ........................................ 193
user ........................................... 422
configuration, starter
phone/IP...................................... 59
configuration, user default
analog........................................ 276
T1/E1 ........................................ 194
Configuring MultiVOIP phonebooks,
general
E1.............................................. 321
T1.............................................. 278
confirming connectivity.................. 84
conflicts
COM port.................................. 114
Connect TO (time-out) field
(gatekeeper Memory screen) .... 491
Connection Problems, Solving
analog........................................ 207
T1/E1 ........................................ 130
connectivity
confirmation of ........................... 84
confirming with remote voip 51, 66
pinging and ................................. 85
connectivity test .............................. 81
Consecutive Packets Lost field

564

MultiVOIP User Guide

Index
Options...................................... 255
Options...................................... 255
Description (callee) ................... 255
Description (caller) ................... 255
Duration .................................... 254
From Gateway Number............. 255
From IP Address ....................... 255
Outbound Digits........................ 255
Packets Lost .............................. 254
Packets Received ...................... 254
Packets Sent .............................. 254
Prefix Matched.......................... 255
Select All................................... 254
Start Date, Time ........................ 254
To Gateway Number................. 255
To IP Address ........................... 255
Custom Fields, SMTP log email
(T1/E1)
Bytes Received.......................... 172
Bytes Sent ................................. 172
Call Mode.................................. 172
Call Status ................................. 173
Channel Number ....................... 172
Coder......................................... 172
Options...................................... 173
Options...................................... 173
Description (callee) ................... 173
Description (caller) ................... 173
Duration .................................... 172
From Gateway Number............. 173
From IP Address ....................... 173
Outbound Digits........................ 173
Packets Lost .............................. 172
Packets Received ...................... 172
Packets Sent .............................. 172
Prefix Matched.......................... 173
Select All................................... 172
Start Date, Time ........................ 172
To Gateway Number................. 173
To IP Address ........................... 173
Custom Tone-Pair Settings (analog)
fields
Cadence 1.................................. 250
Cadence 2.................................. 250
Cadence 3.................................. 250
Cadence 4.................................. 250
Custom Tone-Pair Settings (T1/E1)
fields

T1/E1 ........................................ 164
CRC and ESF frame format (T1).. 149
CRC Check field
T1.............................................. 149
Creating a User Default Configuration
analog........................................ 276
T1/E1 ........................................ 194
CT Ph#
logs (statistics) field.................. 385
Current Bandwidth Usage gatekeeper
field (Network Parameters)....... 503
Current Calls (gatekeeper) fields
Call Details (button) ................. 496
DEST IP.................................... 496
Disconnect All (button) ............ 496
Disconnect Call (button)........... 496
No (number) ............................. 496
ORIG ALIAS............................ 496
ORIG IP.................................... 496
Current Calls (gatekeeper) screen
accessing................................... 495
Current Loss (FXO disconnect
criteria) field ............................. 231
Current Loss field
FXS Ground Start ..................... 228
FXS Loop Start ......................... 226
Currently Registered gatekeeper field
(Network Parameters) ............... 503
Custom (tones, Regional)field
analog........................................ 247
T1/E1 ........................................ 165
custom cadences
analog........................................ 250
T1/E1 ........................................ 168
custom DTMF
analog........................................ 249
T1/E1 ................................ 166, 167
Custom Fields (SMTP) definitions
analog................................ 254, 255
T1/E1 ................................ 172, 173
Custom Fields, SMTP log email
(analog)
Bytes Received ......................... 254
Bytes Sent ................................. 254
Call Mode ................................. 254
Call Status................................. 255
Channel Number....................... 254
Coder ........................................ 254

565

Index

MultiVOIP User Guide
debugging messages
analog........................................ 259
T1/E1 ........................................ 176
Default (Supplementary Services)
field
analog........................................ 271
T1/E1 ........................................ 189
Default (Voice/FAX) field
analog........................................ 216
T1/E1 ........................................ 139
default baud rate (MultiVOIP
software connection)
analog........................................ 272
T1/E1 ........................................ 190
Default button (gatekeeper Memory
screen) ....................................... 491
default configuration, user
analog........................................ 276
T1/E1 ........................................ 194
default distance ............................. 510
Default Distance field (gatekeeper,
Network Parameters)................. 510
Default gatekeeper field (Services,
GK Defined).............................. 513
Default gatekeeper field (Services, V2
GW Prefixes) ............................ 514
default values, software................. 419
defined services............................. 516
delay, packets
analog........................................ 220
T1/E1 ........................................ 143
delay, versus voice quality
analog........................................ 221
T1/E1 ........................................ 144
Delete endpoints command
gatekeeper ................................. 494
Delete File button
Logs (Statistics) screen ............. 383
Delete Predefined endpoints
command (Del Pre-def)
gatekeeper ................................. 494
Description (callee location)
E1 .............................................. 348
T1 .............................................. 300
Description (callee, outbound
phonebook)
E1 .............................................. 341
T1 .............................................. 292

Cadence 1 ................................. 168
Cadence 2 ................................. 168
Cadence 3 ................................. 168
Cadence 4 ................................. 168
Custom Tone-Pair Settings definitions
analog................................ 249, 250
T1/E1 ................................ 167, 168
Custom Tone-Pair Settings fields
(analog)
Frequency 1 .............................. 249
Frequency 2 .............................. 249
Gain 1 ....................................... 249
Gain 2 ....................................... 249
Tone Pair................................... 249
Custom Tone-Pair Settings fields
(T1/E1)
Frequency 1 .............................. 167
Frequency 2 .............................. 167
Gain 1 ....................................... 167
Gain 2 ....................................... 167
Tone Pair................................... 167
custom tones, setting
T1/E1 ........................................ 166
customized log email
analog................................ 254, 255
T1/E1 ................................ 172, 173
D
D Channel Information fields (ISDN
BRI Statistics)........................... 403
data capacity ................................... 10
analog.......................................... 26
BRI ............................................. 35
E1................................................ 19
T1................................................ 12
data compression
analog.......................................... 27
BRI ............................................. 36
E1................................................ 20
T1................................................ 13
Date & Time Setup (program menu
option), command ..................... 409
Date and Time Setup option
(MultiVOIP program menu) ..... 407
DCF Disengagement Confirmation
messages (gatekeeper, H.225).... 485
Debug Level (Gatekeeper General
Settings screen)......................... 489

566

MultiVOIP User Guide

Index
dimensions
analog models .............................44
E1 models....................................43
T1 models....................................42
direct call mode............................. 507
Direct Inward Dialing
FXS Ground Start ............. 226, 228
direct mode (call control signalling)
.................................................. 482
Direct Mode option (gatekeeper,
Network Parameters)................. 507
direct-mode calls ........................... 498
Disabled Interface option .............. 224
Disconnect All button (gatekeeper
Current Calls screen)................. 496
Disconnect Call button (gatekeeper
Current Calls screen)................. 496
Disconnect endpoints command
gatekeeper ................................. 494
Disconnect on Call Progress Tone
(FXO) field................................ 232
Disconnect Tone Sequence (FXO)
field ........................................... 232
disconnection criteria, FXO .. 231, 232
distances........................................ 510
distances in networks .................... 510
DNS Server IP Address
analog........................................ 211
T1/E1 ........................................ 134
Download CAS Protocol (program
menu option) , command .......... 417
Download CAS Protocol option
(MultiVOIP program menu) ..... 407
Download Factory Defaults (program
menu option) , command .......... 419
Download Factory Defaults option
(MultiVOIP program menu) ..... 408
Download Firmware (program menu
option), command ............. 413, 414
Download Firmware option
description (MultiVOIP program
menu) ........................................ 408
Download User Defaults (program
menu option) , command .......... 421
Download User Defaults option
description (MultiVOIP program
menu) ........................................ 408

Description field (Registered Gateway
Details)...................................... 406
Description gatekeeper field
(Services, GK Defined)............. 513
Description gatekeeper field
(Services, V2 GW Prefixes)...... 514
Description, From Details (SMTP
logs) field
analog........................................ 255
T1/E1 ........................................ 173
Description, To Details (SMTP logs)
field
analog........................................ 255
T1/E1 ........................................ 173
DEST IP field (gatekeeper Current
Calls screen) ............................. 496
Destination Pattern (outbound) field
E1.............................................. 341
T1.............................................. 292
destination patterns
digits used ................................... 73
tips about..................................... 73
destination patterns, discussion
E1.............................................. 326
T1.............................................. 278
dial tone, custom
analog........................................ 249
T1/E1 ................................ 166, 167
dial tone, second
and comma use ........................... 75
pausing for .................................. 75
Dialing Options (FXO) fields 230, 231
Dialing Options field
ISDN-BRI................................. 238
dialing patterns
digits used ................................... 73
inbound/outbound matching ....... 75
tips about..................................... 73
dial-tones
analog........................................ 248
T1/E1 ........................................ 166
DID
and FXO interface..................... 230
FXS Ground Start ..................... 228
FXS Loop Start ......................... 226
digits in phonebook
specialized codes ........................ 74
types............................................ 73

567

Index

MultiVOIP User Guide
T1/E1 ........................................ 143
Dynamic Jitter field group
analog........................................ 220
T1/E1 ........................................ 143
Dynamic Jitter fields
analog........................................ 221
T1/E1 ........................................ 144

downloading firmware, machine
perspective ........................ 408, 431
downloading user defaults ............ 421
downloads vs. uploads (FTP)........ 431
dropping digits, in phonebook ........ 74
DRQ Disengagement Request
messages (gatekeeper, H.225).... 485
DTMF
extended.................................... 232
standard..................................... 232
DTMF frequency chart ................. 232
DTMF Gain (High Tones) field
analog........................................ 216
T1/E1 ........................................ 139
DTMF Gain (Low Tones) field
analog........................................ 216
T1/E1 ........................................ 139
DTMF Gain field
analog........................................ 216
T1/E1 ........................................ 139
DTMF In/Out of Band field
analog........................................ 217
T1/E1 ........................................ 140
DTMF inband
analog........................................ 217
T1/E1 ........................................ 140
DTMF out of band
analog........................................ 217
T1/E1 ........................................ 140
DTMF Parameters
T1/E1 ........................................ 139
DTMF, custom tone pairs
analog........................................ 249
T1/E1 ................................ 166, 167
Duration (call progress) field........ 378
Duration (DTMF) field
analog........................................ 217
T1/E1 ........................................ 140
Duration (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Duration (statistics, logs) field...... 383
dynamic endpoint registration (with
gatekeeper)................................ 508
Dynamic gatekeeper field (Services,
V2 GW Prefixes) ...................... 515
Dynamic Jitter Buffer field
analog........................................ 220

E
E&M interface (MVP210)
matching telco trunk line...........106
uses of ....................................... 106
E&M interface (MVP-410/810)
matching telco trunk line...........100
uses of ....................................... 100
E&M Interface Parameter fields
Interface .................................... 234
Pass Through............................. 234
Signal ........................................ 234
Type .......................................... 234
Wink Timer............................... 234
E&M Parameter definitions .......... 234
E&M Parameters........................... 233
E.164 phone numbers.................... 481
E1 Parameter definitions154, 155, 157
Clocking.................................... 157
Line Build-Out .......................... 157
Line Coding .............................. 157
PCM Law .................................. 157
Pulse Shape Level ..................... 157
E1 Parameter fields
CAS Protocol ........................ 155
CRC Check ............................... 155
Frame Format............................ 155
Long-Haul Mode....................... 155
E1 Parameters screen .................... 153
E1 Statistics field definitions398, 399,
400
E1 Statistics fields
Bipolar Variation ...................... 400
Blue Alarm................................ 398
Excessive Zeroes....................... 400
Loss of Frame Alignment.......... 398
Loss of MultiFrame Alignment. 399
Receive Slip .............................. 400
Receive Timeslot 16 Alarm
Indication Signal ................... 399

568

MultiVOIP User Guide

Index
subject line ..................................61
T1/E1 ........................................ 169
email logs, illustration
analog........................................ 256
T1/E1 ........................................ 174
embedded gatekeeper capacities &
capabilities ................................ 483
EMC, Safety, R&TTE Directive
Compliance ............................... 528
emergency phone numbers
caution about...............................75
Enable (Call Fwdg)
E1 .............................................. 348
T1 .............................................. 300
Enable Call Hold
analog........................................ 265
T1/E1 ........................................ 183
Enable Call Transfer
analog........................................ 264
T1/E1 ........................................ 182
Enable Call Waiting
analog........................................ 265
T1/E1 ........................................ 183
Enable Caller Name Identification
analog........................................ 266
T1/E1 ........................................ 184
Enable Console Messages field
analog........................................ 259
T1/E1 ........................................ 176
Enable Diffserv field
analog........................................ 211
T1/E1 ........................................ 134
Enable DNS field
analog........................................ 211
T1/E1 ........................................ 134
Enable ISDN-PRI field
E1/ISDN.................................... 156
T1/ISDN.................................... 151
Enable Proxy field
E1 .............................................. 334
T1 .............................................. 285
Enable SMTP field
analog........................................ 252
T1/E1 ........................................ 170
Enable SNMP Agent............. 159, 241
Enable SNMP Agent field
analog........................................ 243
T1/E1 ........................................ 161

Receive Timeslot 16 Loss of
MultiFrame Alignment ......... 400
Receive Timeslot 16 Loss of Signal
.............................................. 399
Red Alarm................................. 398
Status Freeze Signalling Active 399
Transmit Data Overflow ........... 399
Transmit Data Underrun ........... 400
Transmit Line Open .................. 400
Transmit Line Short.................. 399
Transmit Slip ............................ 400
Transmit Slip Negative ............. 400
Transmit Slip Positive............... 399
Yellow Alarm ........................... 399
E1 telephony parameters............... 124
E1/ISDN Parameter definitions .... 156
E1/ISDN Parameter fields
Country ..................................... 156
Enable ISDN-PRI ..................... 156
Operator .................................... 156
Terminal Network..................... 156
e164 aliases................................... 501
Echo Cancellation field
analog........................................ 219
T1/E1 ........................................ 142
echo, removing
analog........................................ 219
T1/E1 ........................................ 142
Edit selected Inbound Phonebook
Entry icon
E1.............................................. 328
T1.............................................. 280
Edit selected Outbound Phonebook
Entry icon
E1.............................................. 328
T1.............................................. 280
email account for voip unit
analog........................................ 252
T1/E1 ........................................ 170
email address for voip
analog................................ 202, 251
quick ........................................... 51
T1/E1 ................................ 125, 169
email log reports
analog........................................ 251
quick ........................................... 60
recipient ...................................... 61
reply-to address........................... 61

569

Index

MultiVOIP User Guide
Existing Endpoints (gatekeeper) fields
Msg ........................................... 493
Existing Endpoints (gatekeeper)
screen
accessing ................................... 492
Existing Endpoints (gatekeeper)
screen commands
Add............................................ 494
Del Pre-def ................................ 494
Delete ........................................ 494
Disconnect................................. 494
Unregister.................................. 494
Unregister All............................ 494
Existing Endpoints screen fields
Msg ........................................... 493
Name ......................................... 493
Online........................................ 493
Other Aliases............................. 493
Phone ........................................ 493
PreDef ....................................... 493
Registration IP .......................... 493
TTL (TimeToLive timer ........... 493
Type .......................................... 493
expansion card (analog, 4-to-8
channel) installation .................. 544
expansion card (T1/E1) installation
.................................................. 532
expansion card (T1/E1)operation.. 534

enabling SMTP
analog........................................ 251
T1/E1 ........................................ 169
enabling web browser GUI
analog.................................. 59, 212
T1/E1 ........................................ 135
endpoint types, gatekeeper............ 493
Error Correction (SMTP logs)
analog........................................ 255
T1/E1 ........................................ 173
error correction, forward
analog........................................ 219
T1/E1 ........................................ 142
error message
COM port conflict..................... 114
COM port conflict (analog models)
.............................................. 207
error message (analog models)
MultiVOIP Not Found .............. 208
Phone Database Not Read......... 208
error message (T1/E1 models)
MultiVOIP Not Found .............. 131
Phone Database Not Read......... 131
ESF and CRC frame format (T1).. 149
ethernet cable pinout..................... 536
Ethernet interface
analog.......................................... 26
BRI ............................................. 35
Ethernet LEDs (analog)
COL ............................................ 33
LNK ............................................ 33
RCV ............................................ 33
XMT ........................................... 33
Ethernet LEDs (BRI)
COL ............................................ 40
LNK ............................................ 40
RCV ............................................ 40
XMT ........................................... 40
European Community Directives.. 528
Event # (statistics, logs) field........ 383
Excessive Zeroes (E1 stats) field .. 400
Excessive Zeroes (T1 stats) field .. 395
exchanges, phone
dedicated..................................... 74
institutional ................................. 74
local ............................................ 74
non-local ..................................... 74
organizational ............................. 74

F
factory default software settings ... 419
factory defaults, downloading....... 419
factory repair for customers U.S. &
Canada ...................................... 524
failover (PSTN)
analog models .............................27
BRI models .................................36
E1 models....................................20
T1 models....................................13
failover (PSTN) feature................. 297
FAQ for MultiVOIPs ......................11
fast busy (unobtainable) tones
analog................................ 166, 248
Fast ConnectSee Fast Start. See Fast
Start
E1 .............................................. 336
T1 .............................................. 287
Fast Start compatibility

570

MultiVOIP User Guide

Index
forgotten password................ 424, 427
Forward Address/Number
E1 .............................................. 348
T1 .............................................. 300
Forward Condition (Call Fwdg)
E1 .............................................. 348
T1 .............................................. 300
Forward Error Correction (call
progress) field ........................... 379
Forward Error Correction (SMTP
logs)
analog........................................ 255
T1/E1 ........................................ 173
Forward Error Correction field
analog........................................ 219
T1/E1 ........................................ 142
forward on busy
T1 ...................................... 300, 348
Forward upon No Response
E1 .............................................. 348
T1 .............................................. 300
Forward, gatekeeper defined service
.................................................. 519
Frame Format field
E1 .............................................. 154
T1 .............................................. 149
frame relay, and fax
analog........................................ 217
T1/E1 ........................................ 140
Frame Search Restart Flag (T1 stats)
field ........................................... 396
Frame Type field
analog........................................ 211
T1/E1 ........................................ 134
free calls
E1 .............................................. 322
T1 .............................................. 278
frequencies, touch tone ................. 232
Frequency 1 (custom tone) field
analog........................................ 249
T1/E1 ........................................ 167
Frequency 1 (tone pair scheme)
analog........................................ 246
T1/E1 ........................................ 164
Frequency 2 (custom tone) field
analog........................................ 249
T1/E1 ........................................ 167
Frequency 2 (tone pair scheme)

E1.............................................. 333
T1.............................................. 284
Fast Start plus H.245 Tunneling field
E1.............................................. 336
T1.............................................. 287
fax baud rate, default
analog........................................ 217
T1/E1 ........................................ 140
Fax Enable field
analog........................................ 217
T1/E1 ........................................ 140
fax machine
connecting to analog voip
(MVP130) ............................. 107
connecting to analog voip
(MVP210) ............................. 106
connecting to analog voip (MVP410/810)................................ 100
FAX Parameters
analog........................................ 217
T1/E1 ........................................ 140
fax tones, output level
analog........................................ 217
T1/E1 ........................................ 140
Fax Volume field
analog........................................ 217
T1/E1 ........................................ 140
FCC Declaration ........................... 528
FCC Part 68 Telecom rules........... 529
FCC registration number .............. 530
FCC rules, Part 15......................... 528
features.......................................... 483
Filters (Console Message Settings)
analog........................................ 260
T1/E1 ........................................ 178
Filters button (Console Message
Settings)
analog........................................ 259
T1/E1 ........................................ 177
firmware upgrade, implementing.. 413
Firmware Version
(analog)..................................... 274
Firmware Version (System Info)
T1/E1 ........................................ 192
firmware version, identifying ....... 413
firmware, downloading................. 414
firmware, obtaining updated ......... 409
Flash Hook Timer field................. 230

571

Index

MultiVOIP User Guide
FXO disconnection criteria ........... 231
FXO disconnection, triggering of231,
232
FXO interface (MVP130)
uses of ....................................... 107
FXO interface (MVP210)
uses of ....................................... 106
FXO Interface Parameter definitions
.......................................... 230, 231
FXO Interface Parameter Definitions
.................................................. 232
FXO Interface Parameter fields
Disconnect on Call Progress Tone
.............................................. 232
Disconnect Tone Sequence ....... 232
Ring Count ................................ 232
Silence Detection ...................... 232
Silence Timer ............................ 232
FXO interface(MVP-410/810)
uses of ....................................... 100
FXO Parameter fields
Current Loss.............................. 231
Flash Hook ................................ 231
FXO Current Detect Timer ....... 231
Inter Digit Regeneration Timer . 231
Inter Digit Timer (dialing) ........ 230
Message Waiting Light ............. 231
Regeneration (dialing)............... 230
Tone Detection.......................... 231
FXO Parameters............................ 229
FXS Ground Start Interface parameter
definitions ................................. 227
FXS Ground Start Parameter fields
Inter Digit Timer ....................... 227
Message Waiting Light ............. 227
FXS Ground Start Parameters....... 227
FXS interface(MVP130)
uses of ....................................... 107
FXS interface(MVP210)
uses of ....................................... 106
FXS interface(MVP-410/810)
uses of ....................................... 100
FXS Loop Start Interface parameter
definitions ................................. 225
FXS Loop Start Parameter fields
Current Loss.............................. 226
Inter Digit Timer ....................... 225
Message Waiting Light ............. 225

analog........................................ 246
T1/E1 ........................................ 164
frequency, power
analog models ............................. 44
E1 models ................................... 43
T1 models ................................... 42
FRF11
analog........................................ 217
T1/E1 ........................................ 140
From (gateway, statistics, logs) field
.................................................. 383
front panel
analog models ............................. 33
BRI models ................................. 40
E1................................................ 25
MVP2400.................................... 17
MVP2410.................................... 17
MVP3010.................................... 25
T1................................................ 17
FTP client program ....................... 431
FTP client program, obtaining ...... 433
FTP client programs
graphic vs. textual orientation... 440
FTP file transfers
using FTP client program ......... 433
using web browser .................... 433
FTP Server Enable field
analog........................................ 211
T1/E1 ........................................ 134
FTP Server function
as added feature ........................ 431
enabling .................................... 433
FTP Server, contacting ................. 435
FTP Server, invoking
download/transfer
using FTP client program ......... 439
using web browser .................... 437
FTP Server, logging in.................. 436
FTP Server, logging out................ 440
FTP transfers
file types ........................... 431, 434
phonebooks ............................... 431
server location........................... 431
function tracing on/off (logging)
analog........................................ 260
T1/E1 ........................................ 178
FXO Current Detect Timer field... 231
FXO Disconnect On fields.... 231, 232

572

MultiVOIP User Guide

Index
Trans. Name" field (Call Details,
Destination Info) ................... 501
Trans. Name" field (Call Details,
Source Info) .......................... 500
gatekeeper "Registration TO (timeout)" field (Network Parameters508
gatekeeper "Remove H.245 Addr in
Call Hunt" field (Network
Parameters) ............................... 505
gatekeeper "With H.245 Addr" option
(Network Parameters, Call
Proceeding) ............................... 506
Gatekeeper / Clear Channel IP
Address (Gatekeeper RAS) field
E1 .............................................. 333
T1 .............................................. 284
gatekeeper Add-endpoints command
.................................................. 494
gatekeeper Additional Phone
Numbers field (Call Details) ..... 502
gatekeeper address translation
messages (H.225)
LCF (Location Confirmation) ... 486
LRQ (Location Rejection) ........ 486
LRQ (Location Request) ........... 486
gatekeeper admission control
messages (H.225)
ACF (Admission Confirmation)485
ARJ (Admission Rejection) ...... 485
ARQ (Admission Request) ....... 485
DCF (Disengagement
Confirmation)........................ 485
DRQ (Disengagement Request) 485
gatekeeper Alias Giving field
(Network Parameters) ............... 504
gatekeeper App. Bandwidth field
(Call Details, Destination Info) . 502
gatekeeper App. bandwidth field (Call
Details, Source Info) ................. 500
gatekeeper bandwidth control
messages (H.225)
BCF (Bandwidth Confirmation)485
BRJ (Bandwidth Rejection) ...... 485
BRQ (Bandwidth Request) ....... 485
gatekeeper bandwidth management
.................................................. 481
Gatekeeper Basics ......................... 481

Ring Count................................ 226
FXS Loop Start Parameters .......... 225
FXS/FXO connector
MVP130.................................... 107
MVP-210 .................................. 105
MVP-410/810 ........................... 100
G
G711 coders (RTP packetization,
voice/fax)
T1/E1 ........................................ 391
G723 coders (RTP packetization,
voice/fax)
T1/E1 ........................................ 391
G726 coders (RTP packetization,
voice/fax)
T1/E1 ........................................ 391
G727 coders (RTP packetization,
voice/fax)
T1/E1 ........................................ 391
G729 coders (RTP packetization,
voice/fax)
T1/E1 ........................................ 391
Gain 1 (custom tone) field
analog........................................ 249
T1/E1 ........................................ 167
Gain 1 (tone pair scheme)
analog........................................ 246
T1/E1 ........................................ 164
Gain 2 (custom tone) field
analog........................................ 249
T1/E1 ........................................ 167
Gain 2 (tone pair scheme)
analog........................................ 246
T1/E1 ........................................ 164
gatekeeper
registration with ........................ 492
gatekeeper..................... 491, 500, 501
gatekeeper "After Overlapped
Sending" option (Network
Parameters, Call Proceeding).... 506
gatekeeper "Max Total BW" field
(Network Parameters) ............... 507
gatekeeper "Other Aliases
Email" field (Call Details,
Destination Info) ................... 501
Email" field (Call Details, Source
Info) ...................................... 500

573

Index

MultiVOIP User Guide
Zone Prefixes 1 and 2................ 517
gatekeeper Delete-endpoints
command................................... 494
gatekeeper Delete-predefinedendpoints command .................. 494
gatekeeper Description field
(Services, GK Defined)............. 513
gatekeeper Description field
(Services, V2 GW Prefixes)...... 514
gatekeeper DEST IP field (Current
Calls) ......................................... 496
gatekeeper Direct Mode option
(Network Parameters, Call Mode)
.................................................. 507
gatekeeper Disconnect All button
(Current Calls) .......................... 496
gatekeeper Disconnect Call button
(Current Calls) .......................... 496
gatekeeper Disconnect-endpoints
command................................... 494
gatekeeper Dynamic field (Services,
V2 GW Prefixes)....................... 515
gatekeeper endpoint types ............. 493
gatekeeper Endpoints fields
Msg ........................................... 493
gatekeeper functionality................ 450
gatekeeper functions
optional ..................................... 482
gatekeeper functions, mandatory .. 481
gatekeeper GK Defined Services
fields.......................................... 514
gatekeeper GK-ID field (Network
Parameters) ............................... 511
gatekeeper interaction
analog models .............................27
BRI models .................................36
E1 models.............................. 20, 21
T1 models.............................. 13, 14
gatekeeper IRQ Interval field
(Network Parameters) ............... 508
gatekeeper Line Hunting Information
fields (Network Parameters) ..... 505
gatekeeper Max Number of Calls field
(Network Parameters) ............... 507
gatekeeper Maximum Calls field (GK
General Settings, Memory) ....... 490

gatekeeper Call Details button
(Current Calls) .......................... 496
gatekeeper Call ID Sum field (Call
Details)...................................... 498
gatekeeper Call IRQ Interval field
(Network Parameters) ............... 509
gatekeeper Call Mode fields (Network
Parameters) ............................... 507
gatekeeper Call Model field (Call
Details)...................................... 498
gatekeeper Call No. field (Call
Details)...................................... 498
gatekeeper Call Proceeding fields
(Network Parameters) ............... 506
gatekeeper Call Signalling IP field
(Call Details, Destination Info). 501
gatekeeper Call Signalling IP field
(Call Details, Source Info) ........ 500
gatekeeper Cid Sum field (Call
Details)...................................... 498
gatekeeper Conf. Goal field (Call
Details)...................................... 499
gatekeeper Configuration Options
field........................................... 504
gatekeeper Configuration Options
field (Network Parameters)....... 504
gatekeeper Configuration Parameters
fields (Network Parameters)507,
508, 509, 510
gatekeeper Connect TO field (GK
General Settings, Q.931
Parameters) ............................... 491
gatekeeper Current Bandwidth Usage
field........................................... 503
gatekeeper Current Bandwidth Usage
field (Network Parameters)....... 503
gatekeeper Currently Registered field
.................................................. 503
gatekeeper Currently Registered field
(Network Parameters) ............... 503
gatekeeper Default Distance field
(Network Parameters) ............... 510
gatekeeper Default field (Services,
GK Defined) ............................. 513
gatekeeper Default field (Services, V2
GW Prefixes) ............................ 514
gatekeeper defined services, built-in
Forward..................................... 519

574

MultiVOIP User Guide

Index
gatekeeper Public field (Services, V2
GW Prefixes) ............................ 514
GateKeeper RAS Parameters
T1 .............................................. 284
gatekeeper RAS Port field (GK
General Settings, RAS Parameters)
.................................................. 491
gatekeeper Reason field (Call Details)
.................................................. 499
gatekeeper registration capacity.... 483
gatekeeper registration control
messages (H.225)
IRQ (Information Request) ....... 487
IRR (Extend Registration Request)
.............................................. 487
RCF (Registration Confirmation)
.............................................. 486
RRJ (Registration Rejection) .... 486
RRQ (Registration Request) ..... 486
URQ (Unregister Request)........ 487
gatekeeper Registration IP field
(Existing Endpoints) ................. 493
gatekeeper Remote Extension Name
field (Call Details)..................... 502
gatekeeper Remote Extension Phone
field (Call Details)..................... 502
gatekeeper Req. bandwidth field (Call
Details, Destination Info) .......... 502
gatekeeper Req. bandwidth field (Call
Details, Source Info) ................. 500
gatekeeper Response TO field (GK
General Settings, Q.931
Parameters) ............................... 491
gatekeeper Response TO field (GK
General Settings, RAS Parameters)
.................................................. 491
gatekeeper Routed Mode option
(Network Parameters, Call Mode)
.................................................. 507
gatekeeper Send Immediately option
(Network Parameters, Call
Proceeding................................. 506
gatekeeper service (user defined),
example ..................................... 516
gatekeeper Service Configurable
Properties field (Network
Parameters) ............................... 505
gatekeeper software license........... 521

gatekeeper Maximum Registrations
field (GK General Settings,
Memory) ................................... 490
gatekeeper Multicast Distance field
(Network Parameters) ............... 511
Gatekeeper Name (Gatekeeper RAS)
field
E1.............................................. 333
T1.............................................. 284
gatekeeper Name field (Existing
Endpoints)................................. 493
gatekeeper Names field (Call Details,
Destination Info)....................... 501
gatekeeper Names field (Call Details,
Source Info) .............................. 500
gatekeeper No. (number) field
(Current Calls) .......................... 496
gatekeeper Ongoing Calls field..... 503
gatekeeper Ongoing Calls field
(Network Parameters) ............... 503
gatekeeper Online field (Existing
Endpoints)................................. 493
gatekeeper ORIG ALIAS field
(Current Calls) .......................... 496
gatekeeper ORIG IP field (Current
Calls)......................................... 496
gatekeeper Other Aliases field
(Existing Endpoints) ................. 493
gatekeeper Out-of-Zone Distance field
(Network Parameters) ............... 510
gatekeeper Phone field (Existing
Endpoints .................................. 493
gatekeeper Phone Numbers field (Call
Details, Destination Info).......... 501
gatekeeper Phone Numbers field (Call
Details, Source Info) ................. 500
gatekeeper PreDef field (Existing
Endpoints)................................. 493
gatekeeper Prefix field (Services, GK
Defined) .................................... 513
gatekeeper Prefix field (Services, V2
GW Prefixes) ............................ 514
gatekeeper PreGrant All field
(Network Parameters) ............... 504
gatekeeper protocols ..................... 484
gatekeeper Public field (Services, GK
Defined) .................................... 514

575

Index

MultiVOIP User Guide
E1 .............................................. 333
T1 .............................................. 284
Gateway Prefix (outbound
phonebook) field
E1 .............................................. 342
T1 .............................................. 293
gateway-supported services .......... 514
General Options fields
E1 .............................................. 337
T1 .............................................. 288
GK (gatekeeper) General Settings
fields.................. 488, 489, 490, 491
GK (gatekeeper) General Settings
screen ........................................ 488
GK (gatekeeper) General Settings
screen fields
Activity Configuration .............. 489
Debug Level.............................. 489
Memory Settings (button) ......... 489
Registration Policy.................... 488
GK Active option (Gatekeeper
General Settings screen)............ 489
GK Defined Service Types ........... 516
GK Defined Services field
(gatekeeper, Services) ............... 514
GK identifier ................................. 511
GK-ID field (gatekeeper, Network
Parameters) ............................... 511
grounding
in rack installations .....................95
MVP210.................................... 106
MVP410.................................... 100
MVP410ST ............................... 104
MVP810.................................... 100
MVP810ST ............................... 104
grounding screw, diagrams
(MVP-2410/3010).......................53
(MVP-410/410G/810/810G) .......54
(MVP-410ST/810ST)..................55
GUI (log reporting type) button
analog........................................ 259
T1/E1 ........................................ 177

gatekeeper State field (Call Details)
.................................................. 499
gatekeeper Status Information fields
.................................................. 503
gatekeeper Status Information fields
(Network Parameters) ............... 503
gatekeeper Time-To-Live (TTL) timer
field........................................... 493
gatekeeper Total BW field (Call
Details)...................................... 499
gatekeeper Type field (Existing
Endpoints)................................. 493
gatekeeper Unregister-All-endpoints
command .................................. 494
gatekeeper Unregister-endpoints
command .................................. 494
gatekeeper V2 GW Prefixes fields 514
gatekeeper, embedded................... 450
gatekeeper, example system ......... 454
gatekeeper, registration with......... 493
gatekeeper-defined services, built-in
Zone Prefix 1 ............................ 517
Gateway (IP Parameters) field
analog........................................ 211
T1/E1 ........................................ 134
Gateway H.323 ID (Gatekeeper RAS)
field
E1.............................................. 333
T1.............................................. 284
Gateway Name (call progress) field
.................................................. 379
Gateway Name (callee, statistics,
logs) field.................................. 384
Gateway Name (caller, statistics, logs)
field........................................... 384
Gateway Name field
E1.............................................. 333
T1.............................................. 284
Gateway Number, From Details
(SMTP logs) field
analog........................................ 255
T1/E1 ........................................ 173
Gateway Number, To Details (SMTP
logs) field
analog........................................ 255
T1/E1 ........................................ 173
Gateway Prefix (Gatekeeper RAS)
field

H
H.225 protocol and gatekeeper ..... 484
H.225 RAS messages.................... 481
H.245

576

MultiVOIP User Guide

Index
T1/E1 ........................................ 183
Hold Sequence (analog) ................ 262
Hold Sequence (T1/E1)................. 180
hookup
MVP130......................................57
MVP210......................................56
MVP2400....................................56
MVP2410....................................53
MVP3010....................................53
MVP-410/410G...........................54
MVP-410ST/810ST ....................55
MVP-810/810G...........................54
HyperTerminal program
and connectivity testing ..............82

conference media compatibility and
.............................................. 484
H.245 Tunneling field
E1.............................................. 335
T1.............................................. 286
H.320 ............................................ 514
H.323
compatibility (analog models) .... 26
compatibility (BRI models) ........ 36
compatibility (E1 models) .......... 20
compatibility (T1 models) .......... 13
H.323 aliases................. 500, 501, 514
H.323 Annex E field
E1.............................................. 336
T1.............................................. 287
H.323 coder
analog........................................ 218
T1/E1 ........................................ 141
H.323 fields (Outbound Phonebook)
E1.............................................. 342
T1.............................................. 293
H.323 gatekeeper protocols .......... 484
H.323 ID (Outbound Phonebook)
field
T1...................................... 293, 342
H.323 version 4 features
analog.......................................... 27
BRI ............................................. 36
E1................................................ 20
T1................................................ 13
H.323 Version 4 Parameters
E1...................................... 335, 336
T1...................................... 286, 287
H.450 features, incompatible with SIP
analog.................................. 27, 261
BRI ............................................. 36
E1................................................ 20
T1................................................ 13
T1/E1 ........................................ 179
H.450 functionality
logs for...................................... 385
H.450 standard
ANALOG ................................... 30
BRI ............................................. 39
E1................................................ 24
T1................................................ 17
Hold Sequence
analog........................................ 265

I
IANA ............................................ 542
icon
variable version................... 11, 111
icons, phonebook
E1 .............................................. 328
T1 .............................................. 280
identifying current firmware version
.................................................. 413
implementing firmware upgrade ... 413
in band, DTMF
analog........................................ 217
T1/E1 ........................................ 140
inbound phonebook
example .......................................76
Inbound Phonebook Entries List icon
E1 .............................................. 328
T1 .............................................. 280
Inbound Phonebook entries, list
E1 .............................................. 346
T1 .............................................. 298
inbound phonebook example
quick............................................70
inbound vs. outbound phonebooks
E1 .............................................. 326
T1 .............................................. 278
Industry Canada requirements....... 529
info sources
analog telephony details...... 49, 200
BRI telephony details..................50
E1 details.....................................49
E1 telephony details .................. 124
IP details......................................48

577

Index

MultiVOIP User Guide
BRI models .................................35
E1 models....................................19
T1 models....................................12
installation, quick
log reports by email.....................51
voip email account ......................51
installing Java vis-a-vis web GUI . 443
integrated phone/data networks..... 321
Inter Digit Regeneration Time field
.................................................. 231
Inter Digit Timer (dialing) field
FXO .......................................... 230
FXS Ground Start ..................... 227
FXS Loop Start ......................... 225
Interface (telephony) Disabled...... 224
Interface field (E&M) ................... 234
interface parameters, accessing..... 223
interface parameters, setting.......... 223
interface types, BRI
ST and U ................................... 540
interfaces
analog telephony .........................54
BRI telephony .............................55
inter-office dialing
E1 .............................................. 322
T1 .............................................. 279
inter-operation (analog)
with T1/E1 voips.........................26
inter-operation (BRI)
with T1/E1/BRI voips .................35
inter-operation with phone system
analog models .............................26
BRI models .................................35
E1 models....................................19
T1 models....................................12
IP Address (call progress) field..... 379
IP Address (callee, statistics, logs)
field ........................................... 384
IP Address (caller, statistics, logs)
field ........................................... 384
IP Address (outbound phonebook)
E1 .............................................. 341
T1 .............................................. 292
IP Address field
analog........................................ 211
T1/E1 ........................................ 134
IP Address field (Registered Gateway
Details)...................................... 406

IP details (analog system) ......... 199
IP details (T1/E1 system).......... 122
ISDN-BRI telephony details ..... 201
SMTP details .............................. 51
T1 details .................................... 48
T1 telephony details.................. 123
voip email account...................... 51
info sources (analog models)
SMTP details ............................ 202
voip email account.................... 202
info sources (T1/E1 models)
SMTP details ............................ 125
voip email account.................... 125
Input Gain field
analog........................................ 216
T1/E1 ........................................ 139
installation
airflow......................................... 95
analog prerequisites .......... 199, 200
BRI prerequisites ........................ 50
E1 prerequisites .................. 49, 124
expansion card (analog, 4-to-8
channel) ................................ 544
expansion card (T1/E1)............. 532
full summary............................... 47
in a nutshell................................. 45
in rack ......................................... 94
IP prerequisites ........................... 48
ISDN-BRI prerequisites............ 201
log reports by email (analog
models) ................................. 202
log reports by email (T1/E1
models) ................................. 125
software (detailed) .................... 109
T1 prerequisites .................. 48, 123
T1/E1 prerequisites ................... 122
upgrade card (analog, 4-to-8
channel) ................................ 544
upgrade card (T1/E1) ................ 532
voip email account(analog models)
.............................................. 202
voip email account(T1/E1 models)
.............................................. 125
installation preparations (optional)
log reports by email .................... 51
voip email account...................... 51
installation, mechanical
analog models ............................. 26

578

MultiVOIP User Guide

Index
Received with errors (RTCP
Packets) ................................. 389
Received with errors (RTP Packets)
.............................................. 389
Received with errors (TCP Packets)
.............................................. 388
Received with errors (Total
Packets) ................................. 388
Received with errors (UDP
Packets) ................................. 388
Transmitted (RTCP Packets)..... 389
Transmitted (RTP Packets) ....... 389
Transmitted (TCP Packets) ....... 388
Transmitted (Total Packets) ...... 386
Transmitted (UDP Packets)....... 388
IP Statistics function ..................... 386
IRQ Information Request messages
(gatekeeper, H.225).................... 487
IRQ interval .................................. 508
IRQ Interval field (gatekeeper,
Network Parameters)................. 508
IRQ polling ................................... 509
IRR Extend Registration Request
messages (gatekeeper, H.225).... 487
ISDN BRI Interface screen fields
Status, Layer 1 Interface ........... 402
Status, SPID0 ............................ 403
Status, SPID1 ............................ 404
ISDN BRI Parameters
TEI n Assignment ..................... 239
ISDN BRI Parameters fields
A-Law ....................................... 239
Country ..................................... 238
Dialing Options......................... 238
Inter Digit Timer ....................... 238
Layer 1 Interface ....................... 238
MU-Law.................................... 239
Operator .................................... 238
PCM Law .................................. 239
Select BRI Interface .................. 238
SPID 0....................................... 239
SPID 1....................................... 239
Switch Information ................... 238
ISDN BRI Statistics screen fields
Clear (button) ............................ 404
D Channel Information (field
group).................................... 403
Layer 1 Interface (field group).. 402

IP Address, From Details (SMTP
logs) field
analog........................................ 255
T1/E1 ........................................ 173
IP address, SysLog Server
analog........................................ 259
T1/E1 ........................................ 177
IP Address, To Details (SMTP logs)
field
analog........................................ 255
T1/E1 ........................................ 173
IP Mask field
analog........................................ 211
T1/E1 ........................................ 134
IP parameter definitions
analog........................................ 211
T1/E1 ........................................ 134
IP Parameter fields (analog)
DNS Server IP Address ............ 211
Enable Diffserv......................... 211
Enable DNS .............................. 211
Frame Type............................... 211
FTP Server Enable.................... 211
Gateway .................................... 211
IP Address................................. 211
IP Mask..................................... 211
IP Parameter fields (T1/E1)
DNS Server IP Address ............ 134
Enable Diffserv field................. 134
Enable DNS .............................. 134
Frame Type............................... 134
FTP Server Enable.................... 134
Gateway .................................... 134
IP Address................................. 134
IP Mask..................................... 134
IP Parameters screen, accessing
analog........................................ 209
T1/E1 ........................................ 132
IP startup configuration .................. 59
IP Statistics field definitions . 386, 388
IP Statistics fields
Clear.......................................... 386
Received (RTCP Packets)......... 389
Received (RTP Packets) ........... 389
Received (TCP Packets) ........... 388
Received (Total Packets) .......... 386
Received (UDP Packets)........... 388

579

Index

MultiVOIP User Guide
connecting to analog voip (MVP410/810) ................................ 100
Knowledge Base (online, for
MultiVOIPs) ...............................11

Loss of Framing........................ 402
Loss of Sync ............................. 402
Rx Packets ................................ 403
Select BRI Interface.................. 402
SPID0 ....................................... 403
SPID1 ....................................... 404
State .......................................... 402
Switch Information (field group)
.............................................. 403
Tx Packets................................. 403
ISDN parameters, setting.............. 158
ISDN-BRI operating modes
MVP-410ST/810ST)................. 103
ISDN-BRI Parameter definitions.. 238
ISDN-BRI telephony interfaces
uses of ....................................... 103
ISDN-BRI telephony parameters.. 201
ISDN-PRI
types supported ......................... 158
ISDN-PRI implementations.......... 158

L
lab voip network
use in setup..................................75
Last button
Logs (Statistics) screen ............. 383
Layer 1 Interface
ISDN-BRI ................................. 238
Layer 1 Interface fields (ISDN BRI
Statistics)................................... 402
LCF Location Confirmation messages
(gatekeeper, H.225).................... 486
LED definitions
analog models .............................33
BRI models .................................40
E1 ................................................25
MVP2400....................................17
MVP2410....................................17
MVP3010....................................25
T1 ................................................17
LED definitions (analog)
Boot....................................... 33, 34
COL ...................................... 33, 34
Ethernet ................................. 33, 34
LNK ............................................33
Power .................................... 33, 34
RCV (channel) ...................... 33, 34
RCV (Ethernet) ...........................33
RSG....................................... 33, 34
XMT (channel)...................... 33, 34
XMT (Ethernet) ..........................33
XSG ...................................... 33, 34
LED definitions (BRI)
Boot.............................................40
COL ............................................40
Ethernet .......................................40
LNK ............................................40
Power ..........................................40
RCV (channel) ............................40
RCV (Ethernet) ...........................40
XMT (channel)............................40
XMT (Ethernet) ..........................40
LED definitions (E1)
Boot.............................................25

J
Java
installing ................................... 443
web GUI and............................. 443
jitter buffer
analog........................................ 220
T1/E1 ........................................ 143
Jitter Value (Fax) field
analog........................................ 217
T1/E1 ........................................ 140
Jitter Value field
analog........................................ 222
T1/E1 ........................................ 145
jitter, dynamic
analog........................................ 220
T1/E1 ........................................ 143
K
Keep Alive field
E1.............................................. 338
T1.............................................. 289
key system
connecting to analog voip
(MVP130) ............................. 107
connecting to analog voip
(MVP210) ............................. 106

580

MultiVOIP User Guide

Index
E1 .............................................. 157
T1 .............................................. 152
Line Coding field
E1 .............................................. 157
T1 .............................................. 152
Line Hunting Information field
(gatekeeper, Network Parameters)
.................................................. 505
Line Loopback Activation Signal (T1
stats) field.................................. 396
Line Loopback Deactivation Signal
(T1 stats) field ........................... 395
List of Registered Numbers field
(Registered Gateway Details) ... 406
lithium battery caution ....................88
LNK LED
analog models .............................33
BRI models .................................40
load balancing (gatekeeper) .......... 483
loading of weight in rack ................95
local configuration
analog/BRI ................................ 199
T1/E1 ........................................ 122
local configuration procedure
detailed, analog .........................204
detailed, T1/E1..........................127
summary, analog ....................... 203
summary, T1/E1........................ 126
local exchange numbers ..................74
local voip configuration (analog) .. 197
local voip configuration (T1/E1)... 120
local Windows GUI vs. web GUI
comparison................................ 442
local-rate access (E1)
to remote PSTN...........................19
local-rate calls to remote voip sites
E1 .............................................. 323
log report email, customizing
analog................................ 254, 255
T1/E1 ................................ 172, 173
log report email, triggering
analog........................................ 253
T1/E1 ........................................ 171
log reporting method, setting
analog........................................ 257
T1/E1 ........................................ 175
log reports
analog models ........................... 202

COL ............................................ 25
E1................................................ 25
IC ................................................ 25
LC ............................................... 25
LNK ............................................ 25
LS ............................................... 25
ONL ............................................ 25
Power .......................................... 25
PRI .............................................. 25
RCV ............................................ 25
XMT ........................................... 25
LED definitions (T1)
Boot ............................................ 18
COL ............................................ 18
IC ................................................ 18
LC ............................................... 18
LNK ............................................ 18
LS ............................................... 18
ONL ............................................ 18
Power .......................................... 18
PRI .............................................. 18
RCV ............................................ 18
T1................................................ 18
XMT ........................................... 18
LED indicators
E1................................................ 24
T1................................................ 17
LED indicators (analog)
channel operation........................ 31
general operation ........................ 31
LED indicators (BRI)
channel operation........................ 39
general operation ........................ 39
LED indicators, active
analog.......................................... 31
E1................................................ 24
T1................................................ 17
LED sets (T1/E1), left and right ... 534
LED types
analog models ............................. 31
BRI models ................................. 39
license, gatekeeper software ......... 521
lifting
precaution about.......................... 88
limitations notice (regulatory),
Canadian ................................... 530
limited warranty............................ 524
Line Build Out field

581

Index

MultiVOIP User Guide
Logs (Statistics) screen
Delete File button...................... 383
Last button ................................ 383
logs and web browser GUI
analog........................................ 258
T1/E1 ........................................ 176
logs by email, illustration
analog........................................ 256
T1/E1 ........................................ 174
Logs screen definitions
analog........................................ 258
T1/E1 ........................................ 176
Logs screen field definitions
analog........................................ 259
T1/E1 ........................................ 177
Logs screen parameters (analog)
Enable Console Messages ......... 259
Filters ........................................ 259
GUI ........................................... 259
IP Address (SysLog Server)...... 259
Online Statistics Updation Interval
.............................................. 259
Port (SysLog Server)................. 259
SMTP ........................................ 259
SNMP........................................ 259
SysLog Server Enable............... 259
Turn Off Logs ........................... 259
Logs screen parameters (T1/E1)
Console Message Settings......... 177
Enable Console Messages ......... 176
Filters ........................................ 177
GUI ........................................... 177
IP Address (SysLog Server)...... 177
Online Statistics Updation Interval
.............................................. 177
Port (SysLog Server)................. 177
SMTP ........................................ 177
SNMP........................................ 177
SysLog Server Enable............... 177
Turn Off Logs ........................... 177
logs screen, accessing
analog........................................ 257
T1/E1 ........................................ 175
long distance call savings
T1 .............................................. 278
long-distance call savings
E1 .............................................. 321
Long-Haul Mode field

T1/E1 models............................ 125
log reports & SMTP
analog........................................ 251
T1/E1 ........................................ 169
log reports and SMTP
quick ........................................... 60
log reports by email
analog........................................ 251
quick ........................................... 60
T1/E1 ........................................ 169
log reports, quick ............................ 51
logging options
analog........................................ 258
T1/E1 ........................................ 176
logging update interval
analog........................................ 258
T1/E1 ........................................ 176
logging, web GUI and................... 442
Login Name (SMTP) field
analog........................................ 252
T1/E1 ........................................ 170
Logs (Statistics) fields
Bytes received........................... 384
Bytes Sent ................................. 383
Call Forwarded to ..................... 385
Call Transferred to.................... 385
CT Ph#...................................... 385
Duration .................................... 383
Event #...................................... 383
From (gateway)......................... 383
Gateway Name (callee)............. 384
Gateway Name (caller) ............. 384
H.450 functionality ................... 385
IP Address (callee).................... 384
IP Address (caller) .................... 384
Mode......................................... 383
Options (caller) ......................... 384
Options callee ........................... 384
Outbound digits ........................ 384
Packets Lost.............................. 384
Packets received........................ 384
Packets Sent.............................. 383
Start Date, Time........................ 383
Status ........................................ 383
Supplementary Services info .... 385
To (gateway)............................. 383
Voice coder............................... 384
Logs (Statistics) function .............. 382

582

MultiVOIP User Guide

Index
analog........................................ 218
T1/E1 ........................................ 141
Max Baud Rate field
analog........................................ 217
T1/E1 ........................................ 140
Max Number of Calls field
(gatekeeper, Network Parameters)
.................................................. 507
Max Retransmission (SPP, General
Options) field
E1 .............................................. 337
T1 .............................................. 288
Max Total BW field (gatekeeper,
Network Parameters)................. 507
maximum cable span
E1 .............................................. 154
T1 .............................................. 149
Maximum Calls field (Gatekeeper
General Settings, Memory) ....... 490
Maximum Jitter Value field
analog........................................ 221
T1/E1 ........................................ 144
maximum number of concurrent calls
.................................................. 507
Maximum Registrations field
(Gatekeeper General Settings,
Memory) ................................... 490
Memory (Gatekeeper General
Settings) screen fields
GK Memory Values .................. 490
Maximum Calls......................... 490
Maximum Registrations ............ 490
Q.931 Parameters ...................... 491
RAS Parameters ........................ 491
RAS Port ................................... 491
Response TO (time-out, RAS) .. 491
Memory (Gatekeeper General
Settings) secondary screen ........ 490
Memory Settings button (Gatekeeper
General Settings screen)............ 489
Message Waiting Light (FXO)
and Avaya Magix PBX ............. 230
and DID..................................... 230
Message Waiting Light (FXS Ground
Start)
and Avaya Magix PBX ............. 228
and DID..................................... 228

E1.............................................. 154
T1.............................................. 149
Loss of Frame Alignment (E1 stats)
field........................................... 398
Loss of Frame Alignment (T1 stats)
field........................................... 395
Loss Of Framing field (ISDN BRI
Statistics, Layer 1 Interface) ..... 402
Loss of MultiFrame Alignment (E1
stats) field ................................. 399
Loss of MultiFrame Alignment (T1
stats) field ................................. 396
Loss of Sync field (ISDN BRI
Parameters, Layer 1 Interface).. 402
lost packets, consecutive
analog........................................ 222
T1/E1 ........................................ 145
lost password ........................ 424, 427
LRJ Location Request Rejection
messages (gatekeeper, H.225).... 486
LRQ Location Request messages
(gatekeeper, H.225) ........... 486, 493
M
Mac Address
System Info (analog)................. 274
System Info (T1/E1) ......... 192, 374
mail criteria (SMTP), records
analog........................................ 253
T1/E1 ........................................ 171
Mail Server IP Address (SMTP) field
analog........................................ 252
T1/E1 ........................................ 170
Mail Type (SMTP logs) field
analog........................................ 253
T1/E1 ........................................ 171
mains frequency
analog models ............................. 44
E1 models ................................... 43
T1 models ................................... 42
management (E1 models)
local ............................................ 21
remote (SNMP)........................... 21
remote (web browser GUI) ......... 21
management of voips, remote
analog........................................ 241
T1/E1 ........................................ 159
Max bandwidth (coder)

583

Index

MultiVOIP User Guide
E1 models....................................21
T1 models....................................14
MultiVOIP FAQ (on MTS web site)
....................................................11
MultiVOIP Program Menu items.. 407
MultiVOIP Program Menu options
Configuration ............................ 407
Date & Time Setup ................... 407
Download CAS Protocol........... 407
Download Factory Defaults ...... 408
Download Firmware ................. 408
Set Password ............................. 408
Uninstall.................................... 408
Upgrade Software ..................... 408
MultiVOIP program menu, option
descriptions ....................... 407, 408
MultiVOIP software
installing....................................109
location of files ......................... 112
program icon location ...............113
uninstalling........................ 116, 428
MultiVOIP software (analog)
moving around in ......................208
MultiVOIP software (T1/E1)
moving around in ......................131
MultiVoipManager .........................11
analog........................................ 197
T1/E1 ........................................ 121
MultiVoipManager software
E1 models....................................21
T1 models....................................14
MVP130
cabling procedure...................... 107
Introduction.................................26
unpacking....................................93
MVP210
grounding .................................. 106
MVP210x
cabling procedure...................... 105
unpacking....................................92
MVP2400
cabling procedure........................ 98
unpacking....................................90
MVP2410
cabling procedure........................ 97
unpacking....................................89
MVP3010
cabling procedure........................ 97

Message Waiting Light (FXS Loop
Start)
and Avaya Magix PBX ............. 226
and DID .................................... 226
Message Waiting Light field
FXO .......................................... 230
FXS Ground Start ..................... 228
FXS Loop Start ......................... 226
Minimum Jitter Value field
analog........................................ 220
T1/E1 ........................................ 143
Mode (call progress) field............. 378
Mode (Fax) field
analog........................................ 217
T1/E1 ........................................ 140
Mode (SPP) field
E1.............................................. 337
T1.............................................. 288
Mode (statistics, logs) field........... 383
model descriptions
E1................................................ 19
modem relay
analog........................................ 221
T1/E1 ........................................ 144
modem traffic on voip network
analog........................................ 221
T1/E1 ........................................ 144
mounting
analog models ............................. 26
BRI models ................................. 35
E1 models ................................... 19
T1 models ................................... 12
mounting in rack ............................. 94
procedure for............................... 96
safety..................................... 88, 95
mounting options ............................ 10
multicast
distance ..................................... 511
Multicast Distance field (gatekeeper,
Network Parameters) ................ 511
Multiplexed UDP field
E1.............................................. 336
T1.............................................. 287
MultiVOIP 110/120/200/400/800
field (Outbound Phonebook)
E1.............................................. 344
T1.............................................. 295
MultiVOIP configuration software . 58

584

MultiVOIP User Guide

Index
Call IRQ Interval....................... 509
Call Mode.................................. 507
Call Proceeding......................... 506
Call to Out-of-Service Supplier 505
Configuration Parameters507, 508,
509, 510
Default Distance........................ 510
Direct Mode (Call Mode option)
.............................................. 507
GK-ID ....................................... 511
IRQ Interval .............................. 508
Line Hunting Information ......... 505
Max Number of Calls................ 507
Max Total BW (Kbps) .............. 507
Multicast Distance..................... 511
Out-of-Zone Distance ............... 510
Registration TO (time-out)........ 508
Routed Mode (Call Mode option)
.............................................. 507
Send Immediately (Call Proceeding
option) ................................... 506
Service Configurable Properties
(Line Hunting Information)... 505
With H.245 Addr (Call Proceeding
option) ................................... 506
Network Parameters (gatekeeper)
screen fields: ............................. 505
Network Parameters gatekeeper
screen fields
Alias Giving .............................. 504
Current BW Usage .................... 503
Currently Registered ................. 503
Ongoing Calls ........................... 503
PreGrant All .............................. 504
network/terminal settings, voip and
PBX
E1/ISDN.................................... 156
ISDN-BRI ................................. 238
T1/ISDN.................................... 151
No (number) field (gatekeeper
Current Calls screen)................. 496
No endpoints option (Gatekeeper
General Settings screen)............ 488
No. of Entries field (Registered
Gateway Details)....................... 406
NT1 device
when required for MVP410ST.. 102
when required for MVP810ST.. 102

unpacking.................................... 89
MVP410
cabling procedure........................ 99
grounding.................................. 100
MVP410ST
grounding.................................. 104
MVP-410ST
cabling procedure...................... 101
MVP410x
unpacking.................................... 91
MVP810
cabling procedure........................ 99
grounding.................................. 100
MVP810ST
grounding.................................. 104
MVP-810ST
cabling procedure...................... 101
MVP810x
unpacking.................................... 91
N
Name field (gatekeeper)................ 493
Names gatekeeper field (Call Details,
Destination Info)....................... 501
Names gatekeeper field (Call Details,
Source Info) .............................. 500
national-rate calls to foreign voip sites
E1.............................................. 325
neighbor gatekeepers .................... 510
neighboring zones
gatekeeper................................. 482
Netcoder coders (RTP packetization,
voice/fax)
T1/E1 ........................................ 391
network access
analog........................................ 243
T1/E1 ........................................ 161
Network Disconnection field
analog........................................ 222
T1/E1 ........................................ 145
Network Parameters (gatekeeper)
screen
accessing................................... 503
Update button ........................... 511
Network Parameters (gatekeeper)
screen fields
After Overlapped Sending (Call
Proceeding option)................ 506

585

Index

MultiVOIP User Guide
T1/E1 ........................................ 173
ORIG ALIAS field (gatekeeper
Current Calls screen)................. 496
ORIG IP field (gatekeeper Current
Calls screen).............................. 496
Other Aliases
Email gatekeeper field (Call
Details, Destination Info) ...... 501
Email gatekeeper field (Call
Details, Source Info) ............. 500
Other Aliases field (gatekeeper).... 493
out of band, DTMF
analog........................................ 217
T1/E1 ........................................ 140
Outbound Digits (call progress) field
.................................................. 378
Outbound Digits (SMTP logs) field
analog........................................ 255
T1/E1 ........................................ 173
Outbound digits (statistics, logs) field
.................................................. 384
outbound phonebook
example .......................................76
Outbound Phonebook Entries List
icon
E1 .............................................. 328
T1 .............................................. 280
Outbound Phonebook entries, list
E1 .............................................. 339
T1 .............................................. 290
outbound phonebook example
quick............................................66
outbound vs. inbound phonebooks
E1 .............................................. 326
T1 .............................................. 278
out-of-zone distance...................... 510
Out-of-Zone Distance field
(gatekeeper, Network Parameters)
.................................................. 510
Output Gain field
analog........................................ 216
T1/E1 ........................................ 139
output level, fax tones
analog........................................ 217
T1/E1 ........................................ 140
outside line, access to................ 74, 76

NT1 device, use of
BRI voip units..................... 50, 102
Number of Days (email log criteria)
analog........................................ 253
T1/E1 ........................................ 171
Number of Records (email log
criteria)
analog........................................ 253
T1/E1 ........................................ 171
numbering plan resources ............. 369
O
obtaining updated firmware .......... 409
official phone numbers
caution about............................... 75
Ongoing Calls gatekeeper field
(Network Parameters) ............... 503
Online field (gatekeeper) .............. 493
Online Statistics Updation Interval
field (Logs)
analog........................................ 259
T1/E1 ........................................ 177
operating system ............................. 41
operating temperature ..................... 95
operating voltage
analog models ............................. 44
T1 models ............................. 42, 43
operation
expansion card (T1/E1)............. 534
Operator (ISDN) field
E1/ISDN ................................... 156
T1/ISDN ................................... 151
Operator definitions
ISDN-BRI................................. 240
Operator field
ISDN-BRI................................. 238
Optimization Factor field
analog........................................ 221
T1/E1 ........................................ 144
Options (call progress) field ......... 379
Options (callee, statistics, logs) field
.................................................. 384
Options, From Details (SMTP logs)
field
analog........................................ 255
T1/E1 ........................................ 173
Options, To Details (SMTP logs) field
analog........................................ 255

586

MultiVOIP User Guide

Index
PBX interaction
analog models .............................26
BRI models .................................35
E1 models....................................19
T1 models....................................12
PC, command
COM port assignment (detailed)114
COM port requirement................52
demands upon .............................52
non-dedicated use........................52
operating system .........................52
settings ........................................52
specifications...............................52
PCM Law field
E1 .............................................. 157
ISDN-BRI ................................. 239
T1 .............................................. 152
Permissions (SNMP) field
analog........................................ 243
T1/E1 ........................................ 161
personnel requirement
for rack installation .....................95
to lift during installation..............96
to lift unit during installation.......88
phone exchanges
dedicated .....................................74
institutional .................................74
local.............................................74
non-local .....................................74
organizational..............................74
Phone field (gatekeeper) ............... 493
Phone Number (Auto Call) field
analog........................................ 219
Phone Number (Auto Call)field
T1/E1 ........................................ 142
Phone Numbers gatekeeper field (Call
Details, Destination Info) .......... 501
Phone Numbers gatekeeper field (Call
Details, Source Info) ................. 500
Phone Signaling Tones & Cadences
analog........................................ 244
T1/E1 ........................................ 162
phone startup configuration ............59
phone switch types
ISDN implementations in.......... 158
phone/IP details
importance of writing down ........47

P
packetization (RTP), ranges &
increments
T1/E1 ........................................ 391
packetization rates
coder options and...................... 390
Packets Lost (call progress) field.. 378
Packets Lost (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Packets lost (statistics, logs) field . 384
Packets Received (call progress) field
.................................................. 378
Packets Received (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Packets received (statistics, logs) field
.................................................. 384
Packets Sent (call progress) field.. 378
Packets Sent (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Packets sent (statistics, logs) field 383
packets, consecutive lost
analog........................................ 222
T1/E1 ........................................ 145
Parallel H.245 field
E1.............................................. 336
T1.............................................. 287
parameters tracked by console
analog........................................ 260
T1/E1 ........................................ 178
Pass Through (E&M) field ........... 234
Password (proxy server) field
E1.............................................. 334
T1.............................................. 285
Password (SMTP) field
analog........................................ 252
T1/E1 ........................................ 170
password, lost/forgotten........ 424, 427
password, setting........................... 424
web browser GUI...................... 427
patents............................................... 2
patterns, destination
tips about..................................... 73
PBX characteristics, variations in
E1.............................................. 368
T1.............................................. 319
587

Index

MultiVOIP User Guide
Max Retransmission (SPP, General
Options)................................. 337
Parallel H.245 (Tunneling with Fast
Start)...................................... 336
Port (SPP, General Options) ..... 337
Port Number (Gatekeeper) ........ 333
Port Number (proxy server) ...... 334
Proxy Server IP Address ........... 334
Q.931 Multiplexing................... 335
Register with GateKeeper ......... 333
Registrar IP Address ................. 337
Registrar Options ...................... 337
Registrar Port ............................ 337
Retransmission (SPP, General
Options)................................. 337
Use Fast Start ............................ 333
User Name (proxy server)......... 334
Phonebook configuration screen fields
(T1)
Password (proxy server)............ 285
Phonebook Configuration screen
fields (T1)
Annex E (H.323, UDP
multiplexing)......................... 287
Call Signalling Port................... 284
Client Options ........................... 288
Enable Proxy............................. 285
Gatekeeper Name...................... 284
Gatekeeper/Clear Channel IP
Address ................................. 284
Gateway H.323 ID .................... 284
Gateway Name.......................... 284
Gateway Prefix.......................... 284
General Options ........................ 288
H.245 Tunneling ....................... 286
Keep Alive ................................ 288
Max Retransmission (SPP, General
Options)................................. 288
Parallel H.245 (Tunneling with Fast
Start)...................................... 287
Password (proxy server)............ 334
Port (SPP, General Options) ..... 288
Port Number (Gatekeeper) ........ 284
Port Number (proxy server) ...... 285
Proxy Server IP Address ........... 285
Q.931 Multiplexing................... 286
Register with GateKeeper ......... 284
Registrar IP Address ................. 288

importance of writing down
(analog) ................................. 199
importance of writing down
(T1/E1).................................. 122
phonebook
FTP remote file transfers .......... 431
phonebook configuration
starter .......................................... 66
phonebook configuration (analog)196,
372
phonebook configuration (remote) 431
phonebook configuration (T1/E1). 120
Phonebook Configuration icon
E1.............................................. 328
T1.............................................. 280
Phonebook Configuration Parameter
definitions
E1...................... 333, 334, 335, 336
T1...................... 284, 285, 286, 287
Phonebook Configuration procedure
T1.............................................. 279
Phonebook Configuration Procedure
E1.............................................. 327
Phonebook Configuration screen
E1.............................................. 330
T1.............................................. 279
Phonebook Configuration screen (E1)
Mode (SPP Protocol) ................ 337
Phonebook Configuration screen (T1)
Mode (SPP Protocol) ................ 288
Phonebook Configuration screen
fields (E1)
Annex E (H.323, UDP
multiplexing)......................... 336
Call Signalling Port................... 333
Client Options........................... 337
Enable Proxy............................. 334
Gatekeeper Name...................... 333
Gatekeeper/Clear Channel IP
Address ................................. 333
Gatekeeper/Clear-Channel IP
Address ................................. 333
Gateway H.323 ID .................... 333
Gateway Name.......................... 333
Gateway Prefix ......................... 333
General Options ........................ 337
H.245 Tunneling ....................... 335
Keep Alive................................ 337

588

MultiVOIP User Guide

Index
pinging and connectivity.................85
pinout
BRI connector ........................... 539
command cable ......................... 536
ethernet cable ............................ 536
T1/E1 connector........................ 537
Voice/FAX connector ............... 537
polling, IRQ .................................. 509
Port (SPP, General Options) field
E1 .............................................. 337
T1 .............................................. 288
Port field (Registered Gateway
Details)...................................... 406
Port field, SysLog Server
analog........................................ 259
T1/E1 ........................................ 177
Port Number (Gatekeeper RAS) field
E1 .............................................. 333
T1 .............................................. 284
Port Number (proxy server)
E1 .............................................. 334
Port Number (proxy server) field
T1 .............................................. 285
Port Number (SMTP) field
analog........................................ 252
T1/E1 ........................................ 170
port number (SNMP) field
analog........................................ 243
T1/E1 ........................................ 161
Port Number field, SPP (Outbound
Phonebook)
E1 .............................................. 344
T1 .............................................. 295
power consumption
analog models .............................44
E1 models....................................43
T1 models....................................42
power frequency
analog models .............................44
E1 models....................................43
T1 models....................................42
Power LED
analog models ....................... 33, 34
BRI models .................................40
powering of ISDN-BRI phones
MVP-410ST/810ST .................. 103
PreDef field (gatekeeper) .............. 493

Registrar Options ...................... 288
Registrar Port ............................ 288
Retransmission (SPP, General
Options) ................................ 288
Use Fast Start............................ 284
User Name (proxy server)......... 285
phonebook destination patterns ...... 73
phonebook dialing patterns............. 73
phonebook digits
dropping...................................... 74
leading ........................................ 74
non-PSTN type ........................... 74
specialized codes ........................ 74
types used ................................... 73
phonebook entries, coordinating
E1.............................................. 327
T1.............................................. 279
phonebook examples
analog........................................ 196
mixed digital/analog ................... 76
phonebook icons
E1.............................................. 328
T1.............................................. 280
phonebook objectives &
considerations
E1.............................................. 326
phonebook sidebar menu
E1.............................................. 329
T1.............................................. 281
phonebook tips................................ 73
phonebook worksheet ............... 79, 80
phonebook, analog voips .............. 372
phonebook, inbound
example....................................... 76
example, quick............................ 70
phonebook, outbound
example....................................... 76
example, quick............................ 66
phonebooks, inbound vs. outbound
E1.............................................. 326
T1.............................................. 278
phonebooks, objectives &
considerations
T1.............................................. 278
Phonebooks, objectives &
considerations
E1.............................................. 321
phonebooks, sample........................ 78

589

Index

MultiVOIP User Guide
E1 models....................................20
T1 models....................................13
Public gatekeeper field (Services, GK
Defined) .................................... 514
Public gatekeeper field (Services, V2
GW Prefixes) ............................ 514
Pulse Density Violation (T1 stats)
field ........................................... 396
Pulse Shape Level field
E1 .............................................. 157
T1 .............................................. 152

Predefined endpoints option
(Gatekeeper General Settings
screen)....................................... 488
Prefix gatekeeper field (Services, GK
Defined) .................................... 513
Prefix gatekeeper field (Services, V2
GW Prefixes) ............................ 514
Prefix Matched (call progress) field
.................................................. 378
Prefix Matched (SMTP logs) field
analog........................................ 255
T1/E1 ........................................ 173
prefixes ......................................... 514
PreGrant All field (gatekeeper,
Network Parameters) ................ 504
pregrantedARQ permissions......... 504
prerequisites
for technical configuration (analog)
.............................................. 199
for technical configuration (T1/E1)
.............................................. 122
prerequisites for installation
BRI info ...................................... 50
E1 info ........................................ 49
IP info ......................................... 48
T1 info ........................................ 48
PRI
ISDN implementations ............. 158
product CD ..................................... 45
use in software installation . 58, 109
Product CD
E1 models ................................... 21
T1 models ................................... 14
product family........................... 10, 11
product groups .................................. 9
Program Menu items..................... 407
Protocol Type (outbound phonebook)
E1.............................................. 341
T1.............................................. 292
protocols, gatekeeper .................... 484
Proxy Server IP Address
E1.............................................. 334
Proxy Server IP Address field
T1.............................................. 285
PSTN failover feature
Alternate Routing, and.............. 297
analog models ............................. 27
BRI models ................................. 36

Q
Q.931 Multiplexing field
E1 .............................................. 335
T1 .............................................. 286
Q.931 Parameters
T1 .............................................. 284
Q.931 Parameters fields
Connect TO (time-out).............. 491
Q.931 Signaling Port................. 491
Response TO (time-out)............ 491
Q.931 Port Number (outbound
phonebook) field
E1 .............................................. 342
T1 .............................................. 293
Q.931 Signaling Port field (gatekeeper
Memory screen) ........................ 491
quality-of-service
analog..........................................27
BRI..............................................36
E1 ................................................20
T1 ................................................13
R
rack mounting
grounding ....................................95
safety..................................... 88, 95
rack mounting instructions..............94
rack mounting procedure ................96
rack, equipment
weight capacity of .......................95
rack-mountable voip models ...........88
RAS (H.323) vs. TCP/IP RAS ....... 484
RAS Parameters fields (gatekeeper
Memory screen) ........................ 491
RAS Port field (gatekeeper Memory
screen) ....................................... 491

590

MultiVOIP User Guide

Index
Red Alarm (T1 stats) field ............ 395
Regeneration (dialing, FXO) field 230
Regional Parameter definitions
analog................................ 246, 247
T1/E1 ................................ 164, 165
Regional Parameter fields (analog)
Cadence..................................... 247
Custom (tones) .......................... 247
Pulse Generation Ratio.............. 247
Regional Parameter fields (T1/E1)
Cadence..................................... 165
Country/Region (tone schemes) 164
Custom (tones) .......................... 165
Frequency 1............................... 164
Frequency 2............................... 164
Gain 1........................................ 164
Gain 2........................................ 164
type (of tone)............................. 164
regional parameters, setting
analog........................................ 244
T1/E1 ........................................ 162
Register Duration field (Registered
Gateway Details)....................... 406
Registered Gateway Details
(Statistics) screen, accessing ..... 406
Registered Gateway Details
‘Statistics’ function ........... 405, 406
Registered Gateway Details screen406
Registered Gateway Details screen
fields
Description................................ 406
IP Address................................. 406
No. of Entries ............................ 406
Port............................................ 406
Register Duration ...................... 406
Status......................................... 406
Registered Gateway Details screen
fields: ........................................ 406
Registrar IP Address field
E1 .............................................. 338
T1 .............................................. 289
Registrar Options fields
E1 .............................................. 338
T1 .............................................. 289
Registrar Port field
E1 .............................................. 338
T1 .............................................. 289
registration

RCF messages............................... 504
RCF Registration Confirmation
messages (gatekeeper, H.225).... 486
RCV (channel) LED
analog models ....................... 33, 34
BRI models ................................. 40
RCV (Ethernet) LED
analog models ............................. 33
BRI models ................................. 40
Reason gatekeeper field (Call Details)
.................................................. 499
Receive Slip (E1 Stats) field......... 400
Receive Slip (T1 Stats) field......... 397
Receive Timeslot 16 Alarm Indication
Signal (E1 stats) field................ 399
Receive Timeslot 16 Loss of
MultiFrame Alignment (E1 stats)
field........................................... 400
Receive Timeslot 16 Loss of Signal
(E1 stats) field........................... 399
Received (RTCP Packets, IP Stats)
field........................................... 389
Received (RTP Packets, IP Stats) field
.................................................. 389
Received (TCP Packets, IP Stats) field
.................................................. 388
Received (Total Packets, IP Stats)
field........................................... 387
Received (UDP Packets, IP Stats)
field........................................... 388
Received with Errors (RTCP Packets,
IP Stats) field ............................ 389
Received with Errors (RTP Packets,
IP Stats) field ............................ 389
Received with Errors (TCP Packets,
IP Stats) field ............................ 388
Received with Errors (Total Packets,
IP Stats) field ............................ 388
Received with Errors (UDP Packets,
IP Stats) field ............................ 388
Recipient Address (email logs) field
T1/E1 ........................................ 171
Recipient Address (email logs)field
analog........................................ 253
recovering voice packets
analog........................................ 219
T1/E1 ........................................ 142
Red Alarm (E1 stats) field ............ 398

591

Index

MultiVOIP User Guide
re-order tone, custom
T1/E1 ........................................ 166
repair procedures for customers U.S.
& Canada .................................. 524
Reply-To Address (email logs) field
T1/E1 ........................................ 171
Reply-To Address (email logs)field
analog........................................ 253
Reports function............................ 385
Resolutions (MultiVOIP
troubleshooting) ..........................11
Response TO field (gatekeeper
Memory screen)
Q.931 Parameters ...................... 491
RAS Parameters ........................ 491
Retransmission (SPP, General
Options) field
E1 .............................................. 337
T1 .............................................. 288
Retrieve Sequence
analog........................................ 265
T1/E1 ........................................ 183
Retrieve Sequence (analog) .......... 262
Retrieve Sequence (T1/E1) ........... 180
RFC768......................................... 542
RFC793......................................... 542
ring cadences, custom
analog........................................ 250
T1/E1 ................................ 166, 168
Ring Count (FXO) field ................ 232
Ring Count field
FXS Ground Start ..................... 228
FXS Loop Start ......................... 226
Ring Count forwarding condition
E1 .............................................. 348
T1 .............................................. 300
ring tone, custom
analog........................................ 249
T1/E1 ................................ 166, 167
ring-tones
analog........................................ 248
T1/E1 ........................................ 166
Round Trip Delay field
E1 .............................................. 346
T1 .............................................. 297
routed call mode............................ 507
routed mode (call control signalling)
.................................................. 482

timeout ...................................... 508
registration (with gatekeeper)
description ................................ 492
registration control messages
(gatekeeper, H.225)
IRQ ........................................... 487
IRR ........................................... 487
RCF........................................... 486
RRJ ........................................... 486
RRQ .......................................... 486
URQ.......................................... 487
Registration IP field (gatekeeper) . 493
registration of endpoints with
gatekeeper
dynamic .................................... 508
Registration Policy field (Gatekeeper
General Settings screen) ........... 488
Registration TO (time-out) field
(gatekeeper, Network Parameters)
.................................................. 508
registration with gatekeeper.......... 493
remote control/configuration
web GUI and............................. 443
Remote Extension Name gatekeeper
field (Call Details, Destination
Info) .......................................... 502
Remote Extension Phone gatekeeper
field (Call Details, Destination
Info) .......................................... 502
remote phonebook configuration .. 431
remote voip
using to confirm configuration51,
66
remote voip configuration (analog)
.................................................. 197
remote voip configuration (T1/E1)120
Remote Voip Management
analog........................................ 241
T1/E1 ........................................ 159
Remove H.245 Addr in Call Hunt
field (gatekeeper, Network
Parameters) ............................... 505
Remove Prefix (inbound) field
E1.............................................. 347
T1.............................................. 299
Remove Prefix (outbound) field
E1.............................................. 341
T1.............................................. 292

592

MultiVOIP User Guide

Index
analog........................................ 216
T1/E1 ........................................ 139
Select Channel, Supplementary
Services field
analog........................................ 264
T1/E1 ........................................ 182
Selected Coder field
analog........................................ 218
T1/E1 ........................................ 141
Send Immediately option (gatekeeper,
Network Parameters)................. 506
Service Configurable Properties field
(gatekeeper, Network Parameters)
.................................................. 505
Services (gatekeeper) screen ......... 513
Services (gatekeeper) screen fields
Default (GK Defined Services). 513
Default (Services, V2 GW Prefixes)
.............................................. 514
Description (GK Defined Services)
.............................................. 513
Description (Services, V2 GW
Prefixes) ................................ 514
Dynamic (Services, V2 GW
Prefixes) ................................ 515
Prefix (GK Defined Services) ... 513
Prefix (Services, V2 GW Prefixes)
.............................................. 514
Public (GK Defined Services)... 514
Public (Services, V2 GW Prefixes)
.............................................. 514
Services (gatekeeper) screen,
accessing ................................... 512
Services screen fields
GK Defined Services ................ 514
V2 GW Prefixes ........................ 514
Set Baud Rate
analog........................................ 272
T1/E1 ........................................ 190
Set Custom Tones & Cadences
T1/E1 ........................................ 166
Set ISDN Parameters .................... 158
Set Log Reporting Method
analog........................................ 257
T1/E1 ........................................ 175
Set Password (program menu option) ,
command................................... 424

Routed Mode option (gatekeeper,
Network Parameters) ................ 507
routed-mode calls.......................... 498
RRJ Registration Rejection messages
(gatekeeper, H.225) ................... 486
RRQ messages .............................. 504
RRQ Registration Request messages
(gatekeeper, H.225) ........... 486, 493
RSG LED
analog models ....................... 33, 34
RTP packetization, ranges &
increments................................. 391
RTP Parameters screen ................. 391
Rx Packets field (ISDN BRI
Statistics, D-Channel Information)
.................................................. 403
S
Safety Recommendations for Rack
Installations................................. 95
safety warnings ............................... 88
Safety Warnings Telecom ............ 88
sample phonebooks......................... 78
Save Setup command
analog........................................ 275
T1/E1 ........................................ 193
saving configuration
analog........................................ 275
T1/E1 ........................................ 193
user ........................................... 422
Saving the MultiVOIP Configuration
analog........................................ 275
T1/E1 ........................................ 193
savings on toll calls
E1.............................................. 321
T1.............................................. 278
scale-ability
E1................................................ 19
T1................................................ 12
second dial tone
and comma use ........................... 75
Select All (SMTP logs) field
analog........................................ 254
T1/E1 ........................................ 172
Select BRI Interface field ............. 402
Select BRI Interface ISDN-BRI field
BRI ........................................... 238
Select Channel field

593

Index

MultiVOIP User Guide
analog telephony (MVP-410/810)
.............................................. 100
Silence Compression (call progress)
field ........................................... 379
Silence Compression (SMTP logs)
analog........................................ 255
T1/E1 ........................................ 173
Silence Compression field
analog........................................ 219
T1/E1 ........................................ 142
Silence Detection (FXO) field ...... 232
Silence Timer (FXO) field ............ 232
simulated voip network
use in startup ...............................75
Single-Port Protocol, general
description
analog..........................................27
BRI..............................................36
E1 ................................................20
T1 ................................................13
SIP
compatibility
analog models .........................27
BRI models .............................36
E1 models................................20
T1 models................................13
SIP Fields (Outbound Phonebook)
E1 .............................................. 343
T1 .............................................. 294
SIP incompatibility with H.450
Supplementary Services
analog.................................. 27, 261
BRI..............................................36
E1 ................................................20
T1 ................................................13
T1/E1 ........................................ 179
SIP Port Number field
E1 .............................................. 343
T1 .............................................. 294
SIP port number, standard
E1 .............................................. 343
T1 .............................................. 294
SIP Proxy Parameters
E1 .............................................. 334
T1 .............................................. 285
SIP URL field
E1 .............................................. 343
T1 .............................................. 294

Set Password (web browser GUI) ,
command .................................. 427
Set Password option description
(MultiVOIP program menu) ..... 408
Set Regional Parameters
analog........................................ 244
T1/E1 ........................................ 162
Set SMTP Parameters
analog........................................ 251
T1/E1 ........................................ 169
Set SNMP Parameters
analog........................................ 241
T1/E1 ........................................ 159
Set Supplementary Services
Parameters
analog........................................ 261
T1/E1 ........................................ 179
Set T1/E1/ISDN Parameters ......... 146
Set Telephony Interface Parameters
.................................................. 223
Set Voice/FAX Parameters
analog........................................ 213
T1/E1 ........................................ 136
setting IP parameters
analog........................................ 209
T1/E1 ........................................ 132
setting password ........................... 424
web browser GUI...................... 427
setting RTP Parameters................. 391
setting user defaults ...................... 421
setup, saving
analog........................................ 275
T1/E1 ........................................ 193
user ........................................... 422
setup, saving user values............... 421
Signal (type, E&M) field .............. 234
signaling cadences
analog........................................ 244
T1/E1 ........................................ 162
signaling parameters (analog
telephony) ................................. 223
signaling tones
analog........................................ 244
T1/E1 ........................................ 162
signaling types
analog telephony......................... 54
analog telephony (MVP130)..... 107
analog telephony (MVP210)..... 106

594

MultiVOIP User Guide

Index
SNMP (log reporting type) button
analog........................................ 259
T1/E1 ........................................ 177
SNMP agent program
analog........................................ 197
T1/E1 ........................................ 121
SNMP agent, enabling
analog........................................ 241
T1/E1 ........................................ 159
SNMP Parameter Definitions
T1/E1 ........................................ 161
SNMP Parameter fields (analog)
Address ..................................... 243
Community Name (2) ............... 243
Community Name 1 .................. 243
Enable SNMP Agent................. 243
Permissions (1).......................... 243
Permissions (2).......................... 243
Port Number.............................. 243
SNMP Parameter fields (T1/E1)
Address ..................................... 161
Community Name (2) ............... 161
Community Name 1 .................. 161
Enable SNMP Agent................. 161
Permissions (1).......................... 161
Permissions (2).......................... 161
Port Number.............................. 161
SNMP Parameters, setting
analog........................................ 241
T1/E1 ........................................ 159
software
control .........................................58
uninstalling (detailed) ...............116
updates (analog) ........................ 197
updates (T1/E1)......................... 121
software (MultiVOIP)
uninstalling................................ 428
software configuration
summary.................................... 109
software installation
detailed...................................... 109
quick............................................58
software license, gatekeeper.......... 521
software loading............................109
software loading, quick ...................58
software version numbers ............. 111
software, MultiVOIP (analog)
screen-surfing in........................ 208

SMTP
quick setup.................................. 60
SMTP (log reporting type) button
analog........................................ 259
T1/E1 ........................................ 177
SMTP logs by email, illustration
analog........................................ 256
T1/E1 ........................................ 174
SMTP Parameters definitions
analog........................................ 252
T1/E1 ........................................ 170
SMTP Parameters fields (analog)
Mail Server IP Address............. 252
Mail Type ................................. 253
Number of Days........................ 253
Number of Records................... 253
Port Number ............................. 252
Recipient Address..................... 253
Reply-To Address..................... 253
Subject ...................................... 253
SMTP Parameters fields (T1/E1)
Enable SMTP............................ 170
Login Name .............................. 170
Mail Server IP Address............. 170
Mail Type ................................. 171
Number of Days........................ 171
Number of Records................... 171
Password................................... 170
Port Number ............................. 170
Recipient Address..................... 171
Reply-To Address..................... 171
Subject ...................................... 171
SMTP parameters, accessing
analog........................................ 251
T1/E1 ........................................ 169
SMTP parameters,setting
analog........................................ 251
T1/E1 ........................................ 169
SMTP port, standard
analog........................................ 252
T1/E1 ........................................ 170
SMTP prerequisites
analog models ........................... 202
quick ........................................... 51
T1/E1 models............................ 125
SMTP, enabling
analog........................................ 251
T1/E1 ........................................ 169

595

Index

MultiVOIP User Guide
T1/E1 ........................................ 172
Start Date,Time (statistics, logs) field
.................................................. 383
starter configuration
inbound phonebook.....................70
outbound phonebook...................66
phone/IP ......................................59
startup tasks.....................................47
State field (ISDN BRI Statistics,
Layer 1 Interface)...................... 402
State gatekeeper field (Call Details)
.................................................. 499
Options (caller............................... 384
Status (call progress) field............. 381
Status (statistics, logs) field .......... 383
Status field (ISDN BRI Statistics,
Layer 1 Interface)...................... 402
Status field (ISDN BRI Statistics,
SPID0) ...................................... 403
Status field (ISDN BRI Statistics,
SPID1) ...................................... 404
Status field (Registered Gateway
Details)...................................... 406
Status Freeze Signalling Active (E1
stats) field.................................. 399
Status Freeze Signalling Active (T1
stats) field.................................. 395
Status Information gatekeeper fields
(Network Parameters) ............... 503
Subject (email logs) field
analog........................................ 253
T1/E1 ........................................ 171
supervisory signaling
analog telephony .........................54
supervisory signaling (analog) ...... 224
supervisory signaling parameters
(analog telephony)..................... 223
supervisory signaling types
MVP130.................................... 107
MVP210.................................... 106
MVP-410/810 ........................... 100
Supplementary (Telephony) Services
ANALOG....................................30
BRI..............................................39
E1 ................................................24
T1 ................................................17
Supplementary Services (analog)
Alerting Party............ 268, 269, 270

software, MultiVOIP (T1/E1)
moving around in...................... 131
screen-surfing in ....................... 131
software, MultiVOIP(analog)
moving around in...................... 208
software, on command PC .............. 58
Solving Common Connection
Problems
analog........................................ 207
T1/E1 ........................................ 130
sound quality, improving
analog........................................ 219
T1/E1 ........................................ 142
specialized codes, in dialing ........... 74
specifications
E1 models ................................... 43
T1 models ................................... 42
SPID 0
ISDN-BRI................................. 239
SPID 1
ISDN-BRI................................. 239
SPID0 field (ISDN BRI Statistics,
Switch Information).................. 403
SPID1 field (ISDN BRI Statistics,
Switch Information).................. 404
SPP Fields (Outbound Phonebook)
E1.............................................. 344
T1.............................................. 295
SPP Fields (Phonebook Configuration
screen)
T1.............................................. 288
SPP Fields (PhoneBook Configuration
screen)
E1.............................................. 338
SPP, general description
analog.......................................... 27
BRI ............................................. 36
E1................................................ 20
T1................................................ 13
SPP, strengths & compatibilities of
analog.......................................... 27
BRI ............................................. 36
E1................................................ 20
T1................................................ 13
ST interface (ISDN-BRI)
description ................................ 540
Start Date, Time (SMTP logs) field
analog........................................ 254

596

MultiVOIP User Guide

Index
Default ......................................189
Supplementary Services Parameter
Definitions
analog264, 265, 266, 267, 268, 269,
270, 271
T1/E1182, 183, 184, 185, 186, 187,
188, 189
Supplementary Services Parameter
fields (analog)
Call Transfer Enable ................. 264
Call Waiting Enable .................. 265
Hold Sequence .......................... 265
Retrieve Sequence..................... 265
Transfer Sequence..................... 264
Supplementary Services Parameter
fields (analog)
Alerting Party............................268
Allowed Name Types267, 268,
269, 270
Busy Party................................. 269
Call Hold Enable....................... 265
Call Name Identification Enable266
Caller ID ................................... 271
Calling Party ............................. 267
Connected Party ........................ 270
Select Channel ..........................264
Supplementary Services Parameter
fields (T1/E1)
Call Transfer Enable ................. 182
Call Waiting Enable .................. 183
Hold Sequence .......................... 183
Retrieve Sequence..................... 183
Transfer Sequence..................... 182
Supplementary Services Parameter
fields (T1/E1)
Alerting Party............................186
Allowed Name Types185, 186,
187, 188
Busy Party................................. 187
Call Hold Enable....................... 183
Call Name Identification Enable184
Caller ID ................................... 189
Calling Party ............................. 185
Connected Party ........................ 188
Select Channel ..........................182
Supplementary Services Parameters
screen, accessing
analog........................................ 261

Call Hold................................... 262
Call Hold Enable....................... 265
Call Name Identification........... 262
Call Transfer ............................. 262
Call Waiting.............................. 262
Call Waiting Enable.................. 265
Caller Name Identification Enable
.............................................. 266
Calling Party ............................. 267
Enable Call Hold....................... 265
Enable Call Transfer ................. 264
Enable Call Waiting.................. 265
Enable Caller Name Identification
.............................................. 266
Hold Sequence .......................... 265
Retrieve Sequence .................... 265
Select Channel .......................... 264
Transfer Sequence .................... 264
Supplementary Services (T1/E1)
Alerting Party............ 186, 187, 188
Call Hold................................... 180
Call Hold Enable....................... 183
Call Name Identification........... 181
Call Transfer ............................. 180
Call Transfer Enable ......... 182, 264
Call Waiting.............................. 180
Call Waiting Enable.................. 183
Caller Name Identification Enable
.............................................. 184
Calling Party ............................. 185
Enable Call Hold....................... 183
Enable Call Transfer ................. 182
Enable Call Waiting.................. 183
Enable Caller Name Identification
.............................................. 184
Hold Sequence .......................... 183
Retrieve Sequence .................... 183
Select Channel .......................... 182
Transfer Sequence .................... 182
Supplementary Services Info
logs for...................................... 385
Supplementary Services Parameter
buttons (analog)
Copy Channel ........................... 271
Default ...................................... 271
Supplementary Services Parameter
buttons (T1/E1)
Copy Channel ........................... 189

597

Index

MultiVOIP User Guide
T1/E1 ........................................ 176
System Information screen
for op & maint........................... 374
System Information screen, accessing
analog........................................ 273
T1/E1 ........................................ 191
System Information update interval,
setting
analog........................................ 273
for op & maint........................... 375
T1/E1 ........................................ 191

T1/E1 ........................................ 179
Supplementary Services parameters,
setting
analog........................................ 261
T1/E1 ........................................ 179
Supplementary Services, incompatible
with SIP
analog.................................. 27, 261
BRI ............................................. 36
E1................................................ 20
T1................................................ 13
T1/E1 ........................................ 179
support, technical.......................... 526
Switch Information fields (ISDN BRI
Statistics) .................................. 403
switch types (phone) and ISDN-PRI
.................................................. 158
SysLog client
ANALOG ................................... 29
BRI ............................................. 38
E1................................................ 23
T1................................................ 16
SysLog client programs
availability ................................ 446
features & presentation types.... 448
SysLog functionality
ANALOG ................................... 29
BRI ............................................. 38
E1................................................ 23
T1................................................ 16
SysLog server
ANALOG ................................... 29
BRI ............................................. 38
E1................................................ 23
T1................................................ 16
SysLog Server Enable field
analog........................................ 259
T1/E1 ........................................ 177
SysLog Server function
as added feature ........................ 446
capabilities of............................ 448
enabling .................................... 447
location of ................................. 446
SysLog Server IP Address field
analog........................................ 259
T1/E1 ........................................ 177
SysLog Server, enabling
analog........................................ 258

T
T1 model descriptions.....................12
T1 Parameter definitions149, 150, 152
Clocking.................................... 152
Line Build-Out .......................... 152
Line Coding .............................. 152
PCM Law .................................. 152
Pulse Shape Level ..................... 152
Yellow Alarm Format ............... 152
T1 Parameter fields
CAS Protocol ........................ 150
CRC Check ............................... 149
Frame Format............................ 149
Long-Haul Mode....................... 149
T1/E1/ISDN .............................. 149
T1 Parameters screen .................... 148
T1 Statistics field definitions 396, 397
T1 Statistics fields
Bipolar Violation ...................... 397
Frame Search Restart Flag ........ 396
Line Loopback Activation Signal
.............................................. 396
Loss of MultiFrame Alignment. 396
Pulse Density Violation ............ 396
Receive Slip .............................. 397
Transmit Data Underrun ........... 396
Transmit Line Open .................. 396
Transmit Slip............................. 396
Transmit Slip Negative ............. 396
Yellow Alarm............................ 396
T1 telephony parameters ...............123
T1/E1 connector pinout................. 537
T1/E1 Statistics function............... 393
T1/E1/ISDN field
E1 .............................................. 154
T1 .............................................. 149

598

MultiVOIP User Guide

Index
telephony startup configuration.......59
telephony toning schemes
analog........................................ 248
T1/E1 ........................................ 166
temperature
operating .....................................95
terminal mode (ISDN-BRI) & Dchannel support
MVP-410ST/810ST .................. 102
Terminal Network field
E1/ISDN.................................... 156
T1/ISDN.................................... 151
terminal/network settings, voip and
PBX
E1/ISDN.................................... 156
ISDN-BRI ................................. 238
T1/ISDN.................................... 151
Time To Live (TTL) timer field,
gatekeeper ................................. 493
TimeToLive (gatekeeper, RCF
message)
details about .............................. 486
tips, phonebook ...............................73
To (gateway, statistics, logs) field. 383
toll-call savings
E1 .............................................. 321
T1 .............................................. 278
toll-free access (T1)
to remote PSTN...........................12
within voip network ....................12
toll-free access (within voip network)
E1 ................................................19
T1 ................................................12
Tone Detection (FXO disconnect
criteria) field.............................. 231
Tone Pair (custom) field
analog........................................ 249
T1/E1 ........................................ 167
tone pairs, custom
T1/E1 ........................................ 166
tones, signaling
analog........................................ 244
T1/E1 ........................................ 162
Total BW gatekeeper field (Call
Details)...................................... 499
Total Digits (outbound) field
E1 .............................................. 341
T1 .............................................. 292

T1/E1/ISDN Parameters screen,
accessing................................... 146
T1/E1/ISDN parameters, setting... 146
T1/ISDN Parameter definitions .... 151
T1/ISDN Parameter fields
Country ..................................... 151
Enable ISDN-PRI ..................... 151
Operator .................................... 151
Terminal Network..................... 151
table-top voip models ..................... 88
TCP/UDP compared
E1.............................................. 343
IP Statistics context................... 387
T1.............................................. 294
technical configuration
startup ......................................... 59
technical configuration (analog)
prerequisites to.......................... 199
summary ................................... 196
technical configuration (T1/E1)
prerequisites to.......................... 122
summary ................................... 120
technical configuration procedure
detailed, analog ......................... 204
detailed, T1/E1.......................... 127
summary, analog....................... 203
summary, T1/E1 ....................... 126
technical support........................... 526
TEI Assignment fields (ISDN BRI
Statistics, Switch Information) . 403
TEI n Assignment
ISDN-BRI................................. 239
TEIn fields (ISDN BRI Statistics,
Switch Information).................. 403
telco authorities and ISDN............ 158
telecom safety warnings................ 88
telephony interface parameters,
setting........................................ 223
telephony interfaces
uses of ....................... 100, 106, 107
telephony interfaces, analog ........... 54
telephony interfaces, BRI ............... 55
telephony signaling cadences
analog........................................ 244
T1/E1 ........................................ 162
telephony signaling tones
analog........................................ 244
T1/E1 ........................................ 162

599

Index

MultiVOIP User Guide
T1 .............................................. 294
trap manager parameters (SNMP)
T1/E1 ........................................ 161
triggering log report email
analog........................................ 253
T1/E1 ........................................ 171
troubleshooting ...............................85
Troubleshooting Resolutions for
MultiVOIPs.................................11
TTL (gatekeeper) .......................... 493
Turn Off Logs field
analog........................................ 259
T1/E1 ........................................ 177
Tx Packets field (ISDN BRI Statistics,
D-Channel Information)............ 403
Type (E&M type) field ................. 234
Type (of tone) field
analog........................................ 246
T1/E1 ........................................ 164
Type field (gatekeeper) ................. 493

touch tone frequencies .................. 232
trace on/off (logging)
analog........................................ 260
T1/E1 ........................................ 178
Transfer Sequence
analog........................................ 264
T1/E1 ........................................ 182
Transfer Sequence (analog) .......... 262
Transfer Sequence (T1/E1)........... 180
Transmit Data Overflow (E1 stats)
field........................................... 399
Transmit Data Overflow (T1 stats)
field........................................... 395
Transmit Data Underrun (E1 stats)
field........................................... 400
Transmit Data Underrun (T1 stats)
field........................................... 396
Transmit Line Open (E1 stats) field
.................................................. 400
Transmit Line Open (T1 stats) field
.................................................. 396
Transmit Line Short (E1 stats) field
.................................................. 399
Transmit Line Short (T1 stats) field
.................................................. 395
Transmit Slip (E1 stats) field ........ 400
Transmit Slip (T1 stats) field ........ 396
Transmit Slip Negative (E1 stats) field
.................................................. 400
Transmit Slip Negative (T1 stats) field
.................................................. 396
Transmit Slip Positive (E1 stats) field
.................................................. 399
Transmit Slip Positive (T1 stats) field
.................................................. 395
Transmitted (RTCP Packets, IP Stats)
field........................................... 389
Transmitted (RTP Packets, IP Stats)
field........................................... 389
Transmitted (TCP Packets, IP Stats)
field........................................... 388
Transmitted (Total Packets, IP Stats)
field........................................... 387
Transmitted (UDP Packets, IP Stats)
field........................................... 388
transport name alias .............. 500, 501
Transport Protocol (SIP) field
E1.............................................. 343

U
U interface (ISDN-BRI)
description................................. 540
UDP multiplexed (H.323 Annex E)
field
E1 .............................................. 336
T1 .............................................. 287
UDP/TCP compared
E1 .............................................. 343
IP Statistics context................... 387
T1 .............................................. 294
unconditional forwarding
E1 .............................................. 348
T1 .............................................. 300
Uninstall (program menu option) ,
command................................... 428
Uninstall option description
(MultiVOIP program menu) ..... 408
uninstalling MultiVOIP software116,
428
unobtainable tone, custom
analog........................................ 249
T1/E1 ................................ 166, 167
unobtainable tones
analog................................ 166, 248
unpacking
MVP130......................................93

600

MultiVOIP User Guide

Index
user defaults, setting...................... 421
user name
Windows GUI ........................... 424
User Name (proxy server) field
E1 .............................................. 334
T1 .............................................. 285
user values (software), saving ....... 421

MVP210x.................................... 92
MVP2410.............................. 89, 90
MVP3010.................................... 89
MVP410x.................................... 91
MVP810x.................................... 91
Unregister All endpoints command
Gatekeeper ................................ 494
Unregister endpoints command
Gatekeeper ................................ 494
Up Time
System Info (analog)................. 274
System Info (T1/E1) ......... 192, 374
Update button (gatekeeper Network
Parameters) ............................... 511
update interval (logging)
analog........................................ 258
T1/E1 ........................................ 176
updated firmware, obtaining ......... 409
upgrade
E1................................................ 19
T1................................................ 12
upgrade card (analog, 4-to-8 channel)
installation ................................ 544
upgrade card (T1/E1) installation . 532
Upgrade Software option description
MultiVOIP program menu........ 408
upgrade, firmware......................... 413
uploads vs. downloads (FTP)........ 431
URQ Unregister Request messages
(gatekeeper, H.225) ........... 487, 493
Use Fast Start (Q.931) field
E1.............................................. 333
T1.............................................. 284
Use Gatekeeper (Outbound
Phonebook) field
E1.............................................. 342
T1.............................................. 293
Use Proxy (SIP) field
E1.............................................. 343
T1.............................................. 294
Use Registrar field (Outbound
Phonebook)
E1.............................................. 344
T1.............................................. 295
user default configuration, creating
analog........................................ 276
T1/E1 ........................................ 194
user defaults, downloading ........... 421

V
V2 GW Prefixes field (gatekeeper,
Services).................................... 514
variations in PBX characteristics
E1 .............................................. 368
T1 .............................................. 319
version numbers ..............................11
version numbers (software)........... 111
version, firmware .......................... 413
Voice Coder (call progress) field .. 378
Voice coder (statistics, logs) field. 384
voice delay
analog................................ 220, 221
T1/E1 ................................ 143, 144
Voice Gain field
analog........................................ 216
T1/E1 ........................................ 139
voice packets (analog)
recovering lost/corrupted ..........219
voice packets (T1/E1)
recovering lost/corrupted ..........142
voice packets, consecutive lost
analog........................................ 222
T1/E1 ........................................ 145
voice packets, delayed
analog................................ 220, 221
T1/E1 ................................ 143, 144
voice packets, re-assembling
analog........................................ 217
voice packets, re-assembly
T1/E1 ........................................ 140
voice quality, improving
analog........................................ 219
T1/E1 ........................................ 142
voice quality, versus delay
analog........................................ 221
T1/E1 ........................................ 144
Voice/FAX connector pinout ........ 537
Voice/FAX Parameter definitions
analog................................ 221, 222

601

Index

MultiVOIP User Guide
Echo Cancellation ..................... 142
Fax Enable ................................ 140
Fax Volume............................... 140
Forward Error Correction.......... 142
Input Gain ................................. 139
Jitter Value ................................ 145
Jitter Value (Fax) ...................... 140
Max Baud Rate ......................... 140
Maximum Jitter Value .............. 144
Minimum Jitter Value ............... 143
Mode (Fax)................................ 140
Network Disconnection............. 145
Optimization Factor .................. 144
Output Gain............................... 139
Phone Number (Auto Call) .......142
Select Channel ..........................139
Silence Compression................. 142
Voice Gain ................................ 139
Voice/FAX Parameters screen,
accessing
analog........................................ 213
T1/E1 ........................................ 136
Voice/FAX parameters, setting
analog........................................ 213
T1/E1 ........................................ 136
voip dialing digits
non-PSTN type............................74
types used....................................73
voip email account
analog........................................ 252
T1/E1 ........................................ 170
voip management, remote
analog........................................ 241
T1/E1 ........................................ 159
voip network, lab/simulated
use in startup ...............................75
voip software
host PC.................................. 41, 52
voip software (analog)
host PC...................................... 197
voip software (T1/E1)
host PC...................................... 121
voip system example, conceptual (E1)
calls to remote PSTN ................ 323
foreign calls, national rates ....... 325
voip site to voip site .................. 322
voip system example, digital &
analog, with phonebook details

T1/E1 ................................ 144, 145
Voice/FAX Parameter Definitions
analog........ 216, 217, 218, 219, 220
T1/E1 .........139, 140, 141, 142, 143
Voice/FAX Parameter fields (analog)
Auto Call Enable....................... 219
Automatic Disconnection ......... 222
Call Duration ............................ 222
Consecutive Packets Lost ......... 222
Copy Channel ........................... 216
Default ...................................... 216
DTMF Gain .............................. 216
DTMF Gain (High Tones) ........ 216
DTMF Gain (Low Tones)......... 216
DTMF In/Out of Band .............. 216
Duration (DTMF) ..................... 216
Dynamic Jitter Buffer ............... 220
Echo Cancellation..................... 219
Fax Enable ................................ 217
Fax Volume .............................. 217
Forward Error Correction ......... 219
Input Gain ................................. 216
Jitter Value................................ 222
Jitter Value (Fax) ...................... 217
Max Baud Rate (Fax)................ 217
Maximum Jitter Value .............. 221
Minimum Jitter Value............... 220
Mode (Fax) ............................... 217
Network Disconnection ............ 222
Optimization Factor .................. 221
Output Gain .............................. 216
Phone Number (Auto Call) ....... 219
Select Channel .......................... 216
Silence Compression ................ 219
Voice Gain................................ 216
Voice/FAX Parameter fields (T1/E1)
Auto Call Enable....................... 142
Automatic Disconnection ......... 145
Call Duration ............................ 145
Consecutive Packets Lost ......... 145
Copy Channel ........................... 139
Default ...................................... 139
DTMF Gain .............................. 139
DTMF Gain (High Tones) ........ 139
DTMF Gain (Low Tones)......... 139
DTMF In/Out of Band .............. 139
Duration (DTMF) ..................... 139
Dynamic Jitter Buffer ............... 143

602

MultiVOIP User Guide

Index
lifting precaution .........................88
personnel requirement.................88
Well Known Ports......................... 542
well-known port number, SMTP
analog........................................ 252
T1/E1 ........................................ 170
well-known port, gatekeeper
registration
E1 .............................................. 333
T1 .............................................. 284
well-known port, Q.931 params,
H.323
E1 ...................................... 333, 342
T1 ...................................... 284, 293
well-known port, SIP
E1 .............................................. 343
T1 .............................................. 294
well-known port, SNMP
analog........................................ 243
T1/E1 ........................................ 161
Windows GUI vs. web GUI
BRI..............................................38
wink signaling (E&M) .................. 234
Wink Timer (E&M) field.............. 234
With H.245 Addr option (gatekeeper,
Network Parameters)................. 506
worksheet
phonebook............................. 79, 80

E1.............................................. 356
T1.............................................. 307
voip system example, digital only,
with phonebook details
E1.............................................. 349
T1.............................................. 301
voip(E1)
basic functions of........................ 20
voip(T1)
basic functions of........................ 13
voltage, operating
analog models ............................. 44
E1 models ................................... 43
T1 models ................................... 42
W
warnings, safety .............................. 88
warranty ........................................ 524
web browser GUI and logs
analog........................................ 258
T1/E1 ........................................ 176
web browser GUI, enabling
analog.................................. 59, 212
T1/E1 ........................................ 135
web browser interface
browser version requirement441,
444
general ...................................... 441
Java requirement....................... 441
prerequisite local assigning of IP
address .................................. 442
video useability......................... 441
web GUI
Java and .................................... 443
remote control/configuration and
.............................................. 443
web GUI vs. local Windows GUI
comparison................................ 442
web GUI vs. Windows GUI
BRI ............................................. 37
web GUI, logging and................... 442
weight
analog models ............................. 44
E1 models ................................... 43
T1 models ................................... 42
weight loading
in rack ......................................... 95
weight of unit

X
XMT (channel) LED
analog models ....................... 33, 34
BRI models .................................40
XMT (Ethernet) LED
analog models .............................33
BRI models .................................40
XSG LED
analog models ....................... 33, 34
Y
Yellow Alarm (E1 stats) field ....... 399
Yellow Alarm (T1 stats) field ....... 396
Yellow Alarm Format field (T1)... 152
Z
zone management (gatekeeper)..... 482
Zone Prefixes 1& 2 gatekeeper
defined services......................... 517

603

Index

MultiVOIP User Guide

zone prefixes, example ................. 518
zones, gatekeeper.......................... 482
definition................................... 450

definition of............................... 483
establishing ............................... 482

604

S000249H

605

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File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : Yes
Modify Date                     : 2003:08:18 09:37:58-05:00
Keywords                        : multivoip, voip, call, mvp, configuration
Create Date                     : 2003:08:15 09:37:25-05:00
Page Count                      : 605
Creation Date                   : 2003:08:15 09:37:25-05:00
Mod Date                        : 2003:08:18 09:37:58-05:00
Producer                        : Acrobat Distiller 5.0.5 (Windows)
Author                          : David Bischke
Metadata Date                   : 2003:08:18 09:37:58-05:00
Creator                         : David Bischke
Title                           : Chapter 1: Overview
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