NCR 5972 1372f User Manual To The 4547ed14 9650 4341 a0b9 a1be26577429

NCR59722x20Customer

Display

Release2.0

UserʹsGuide

BD20‐1372‐A

IssueF

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,

andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior

notice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe

world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,

consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,

andvalueofthisbook.

Addresscorrespondenceto:

Manager,InformationProducts

NCRCorporation

2651SatelliteBlvd.

Duluth,GA30096

Copyright©1999

ByNCRCorporation

Dayton,OhioU.S.A.

AllRightsReserved

Preface

Thismanualisforhardwareinstaller/servicepersonnel,system

integrators,fieldengineers,andprogrammers.

Safety Requirements

Warning: This device does not contain any user serviceable parts

and should only be serviced by a qualified service technician.

Caution: Thisdeviceshouldonlybepoweredbya(SELV)Safety

ExtraLowVoltagepowersupplysourcewithanavailablepowerlevel

of5amperesorless,andsuitableforthecountryofinstallation.The

powersourcemustbecertifiedbytheappropriatesafetyagencyforthe

countryofinstallation.

LematérieldoitêtrereliéselectriquementaucircuitåTrèsBasse

TensiondeSécurité(TBTS)ayantunelimitede5ampères

correspondantdefaçonsatisfaisanteetacceptabledanslepaysoùle

matérieldoitêtreinstallé.Lesourced’alimentationdoitêtreapprovée

paruneagencedenormalisationappropriéeetacceptabledanslepays

oùlematérieldoitêtreinstallé.

Caution: Forcontinuedprotectionagainstriskoffire,replaceonly

withthesametypeandratingsoffuse.

Pourpréveniretvousprotégercontreunrisquedefeu,remplacerla

fusibleavecuneautrefusibledemêmetype,seulement.

Caution: Thepowersupplycordisusedasthemaindisconnect

device.Ensurethatthesocketoutletislocated/installednearthe

equipmentandiseasilyaccessible.

Lecordond’alimentationestutilisécommeinterrupteurgénéral.La

prisedecourantdoitetrêsituéeouinstalléeaproximitédumatérielet

êtrefaciled’accés.

0-2 Chapter 1: Introduction



Chapter 1: Introduction 0-3

Table of Contents

Chapter1:Introduction

Models ....................................................................................................1‐1

Features ..................................................................................................1‐1

VFDModels ....................................................................................1‐1

Hardware ....................................................................................1‐1

Software.......................................................................................1‐2

LCDModels ....................................................................................1‐3

Hardware ....................................................................................1‐3

Software.......................................................................................1‐3

Chapter2:SitePreparation

PhysicalEnvironment ..........................................................................2‐1

WorkingRange ...............................................................................2‐1

StorageEnvironment .....................................................................2‐2

TransitEnvironment ......................................................................2‐2

Dimensions......................................................................................2‐3

VFDModels ................................................................................2‐3

LCDModels................................................................................2‐6

ElectricalEnvironment.........................................................................2‐7

VFDACPowerRequirements......................................................2‐7

VFDDCPowerRequirements......................................................2‐7

LCDACPowerRequirements......................................................2‐7

LCDDCPowerRequirements......................................................2‐7

OperationalEnvironment....................................................................2‐7

SystemConfiguration ....................................................................2‐7

MountingHoleDimensions ................................................................2‐8

0-4 Chapter 1: Introduction

Chapter3:Installation

InstallingtheCustomerDisplay .........................................................3‐1

SELVPowerSourceWarning .......................................................3‐1

InstallationGoal..............................................................................3‐2

CableRequirements .......................................................................3‐2

PowerSupplyChoices...................................................................3‐3

InstallationProcedures ..................................................................3‐3

NCR5952/5962IntegratedMount ...........................................3‐3

RS‐232SerialInterface ...............................................................3‐4

Diagnostics.............................................................................................3‐5

Micro‐controllerTest......................................................................3‐5

ExternalMemoryTestCharacter(VFDOnly)............................3‐5

PixelTest..........................................................................................3‐6

FirmwarePartNumberDisplay...................................................3‐6

Chapter4:ProgrammingSetUp

Host/RetailDisplayCommandInterface ..........................................4‐1

RetailDisplayCommands...................................................................4‐2

ResetDisplay...................................................................................4‐4

EraseDisplay...................................................................................4‐5

SetDiagnosticStateOn..................................................................4‐5

SetDisplayStateOn.......................................................................4‐6

SetLowPowerStateOn ................................................................4‐6

EnableCursor..................................................................................4‐7

DisableCursor ................................................................................4‐7

SetScreenSaveBlank.....................................................................4‐8

SetScreenSaveWalk .....................................................................4‐8

TurnOnScreenSave......................................................................4‐9

DisableScreenSaveOption ..........................................................4‐9

Chapter 1: Introduction 0-5

EnableCharacterBlink ..................................................................4‐9

DisableCharacterBlink ...............................................................4‐10

MoveCursorLeft..........................................................................4‐10

MoveCursorRight.......................................................................4‐10

MoveCursorUp...........................................................................4‐11

MoveCursorDown......................................................................4‐11

MoveCursorToSpecifiedPosition ...........................................4‐12

BrightnessAdjustment ................................................................4‐13

ReadDisplayIDByte...................................................................4‐13

ReadDisplayIDString ................................................................4‐14

DisplayESCCharacter.................................................................4‐14

SelectCharacterSetn...................................................................4‐14

CharacterSets ......................................................................................4‐15

CodePage850(International) ....................................................4‐15

CodePageKatakana ....................................................................4‐28

CodePage866(Cyrillic) ..............................................................4‐41

Chapter5:Service

SafetyRequirements.............................................................................5‐1

ServicingtheDisplay............................................................................5‐3

NormalOperation ..........................................................................5‐3

TroubleshootingProcedures.........................................................5‐3

ServicingtheVFDorLCD.............................................................5‐4

CleaningtheDisplay......................................................................5‐6

0-6 Chapter 1: Introduction

Revision Record

Issue Date Remarks

AFeb97Firstissue

BNov98Updatetoinclude5972‐1100

CMar99Added5963IntegratedDisplayMount

DJan03Removed5972‐2x00model.Addeddimension

information.

EFeb03Addedcharactersets.

FJune03AddednewLCDmodels



Chapter 1: Introduction 0-7

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

InformationtoUser

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA

digitaldevice,pursuanttoPart15ofFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedin

acommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio

frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruction

manual,maycauseharmfulinterferencetoradiocommunications.Operationofthis

equipmentinaresidentialareaislikelytocauseinterferenceinwhichcasetheuser

willberequiredtocorrecttheinterferenceathisownexpense.

NCRisnotresponsibleforanyradioortelevisioninterferencecausedbyunauthorized

modificationofthisequipmentorthesubstitutionorattachmentofconnectingcables

andequipmentotherthanthosespecifiedbyNCR.Thecorrectionofinterference

causedbysuchunauthorizedmodification,substitutionorattachmentwillbethe

responsibilityoftheuser.Theuseriscautionedthatchangesormodificationsnot

expresslyapprovedbyNCRmayvoidtheuser’sauthoritytooperatetheequipment.

Canadian Department of Communications

ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoiseemissions

fromdigitalapparatussetoutintheRadioInterferenceRegulationsoftheCanadian

DepartmentofCommunications.

Leprésentappareilnumériquen’émetpasdebruitsradioélectriquesdépassantles

limitesapplicablesauxappareilsnumériquesdelaclasseAprescritesdansle

Règlementsurlebrouillageradioélectriquesédictéparleministrèredes

CommunicationsduCanada.

Voluntary Control Council For Interference (VCCI)



0-8 Chapter 1: Introduction



Chapter 1: Introduction

Models

TheNCR5972CustomerDisplayisdesignedtobeanoptionaldisplay

devicefortheNCRretailterminals.Itcanalsoserveasadisplayfor

anyindustry‐standardPC.ItisaVacuumFluorescentDisplay(VFD).

• 5972‐10002x20VFD(LightGray)

• 5972‐11002X20VFD(DarkGray,LowPostMount)

• 5972‐12002x20VFD(LightGray,EuroSymbol)

• 5972‐13002x20VFD(DarkGray,LowPostMount)

• 5972‐14002x20VFD(CharcoalGray,LowPostMount)

• 5972‐24002x20LCD(LightGray,1mCable)

• 5972‐25002x20LCD(LightGray,4mCable)

Features

VFD Models

Hardware

• ParallelI/ForEIA‐232I/Fsupport

• Thecomponentsforbothinterfacesarepopulatedonone

printedcircuitboard.Bothinterfacesareactive,thoughonly

oneinterfacecanbephysicallyconnectedatatime.Thedisplay

communicatesviatheinterfaceconnectedtoit.

• Socketfor32KofPROMforadditionalcharactersets

• Cables

1-2 Chapter 1: Introduction

• PowerSupply

• MountingOptions

 TableMount,LightGray,16‐in.Post

 TableMount,LightGray,8‐in.Post

 TableMount,LightGray,NoPost

• RemoteMount,8‐in.Post,LightGray

• RemoteMount,8‐in.Post,DarkGray

• IntegratedMount,TelescopingPost,CharcoalGrayfor7458

• IntegratedMount,TelescopingPost,LightGrayfor5964

• IntegratedMount,TelescopingPost,LightGray

• NoMount

Software

• VFDcontrolof7x9pixelcharacters

• ParallelI/F

• EIA‐232SerialI/F(9600BPS,8bitcharacter,noparity,1stopbit)

• Diagnostics

• Supportfor19charactersets

• 3Charactersetsinbaseunit

• CodePage858(International)

• Katakana

• CodePage866(Cyrillic)

• Socketallowsforsupportofupto16additionalcharactersets

Chapter 1: Introduction 1-3

LCD Models

Hardware

• Cables

• PowerSupply

• MountingOptions

 TableMount,LightGray,16‐in.Post

 TableMount,LightGray,8‐in.Post

 TableMount,LightGray,NoPost

• RemoteMount,8‐in.Post,LightGray

• IntegratedMount,TelescopingPost,LightGrayfor5964

• IntegratedMount,TelescopingPost,LightGray

• NoMount

Software

• PoweredRS‐232I/F

• Diagnostics

• 1Charactersetinbaseunit

• CodePage858(International)

1-4 Chapter 1: Introduction



Chapter 2: Site Preparation

Thischapterdescribestheinstallationprocessincludingsite

considerations,operatingconditions,mountingoptions,and

connections.

Physical Environment

Theworkingrange,storage,andtransitenvironmentsarepresentedin

thefollowingtables.

Working Range

Condition Range

Tem

p

erature10°Cto40°C

(

50°Fto104°F

)



Tem

p

eratureChan

g

e10°C(18°F)/Hour

Humidit

y

Ran

g

e20%to80%(NoCondensation)

Humidit

y

Chan

g

e10%/hour

BarometricPressure 105,000Pato69000Pa



Note: Condensationmayoccurwhenequipmentistransferredfrom

coldtowarmareasduringshipment.Theequipmentdesignshall

permitoperationaftercondensationhasoccurred,adryingoutprocess

hasbeenaccomplished,andtheequipmentstabilizedtotheoperating

environment.

2-2 Chapter 2: Site Preparation

Storage Environment

Forperiodsuptothreemonths:

Condition Range

Tem

p

erature‐10°Cto50°C

(

14°Fto120°F

Humidit

y

10%to90%RH

BarometricPressure 105,000to70,000Pa

Transit Environment

Forperiodsuptooneweek:

Condition Range

Tem

p

erature‐40°to60°C

(

‐40°Fto140°F

)



Humidit

y

5%to95%RH

BarometricPressure 105,000to70,000Pa



Chapter 2: Site Preparation 2-3

Dimensions

VFD Models

Desktop Mount

17241

262 mm

(10.3 in.)

162 mm

(6.4 in.)

173 mm

(6.8 in.)

119 mm

(4.7 in.)

30 mm

(1.2 in.)

178 mm

(7.0 in.) 

2-4 Chapter 2: Site Preparation

16-Inch Post

262 mm

(10.3 in.)

15708

95 mm

(3.75 in.)

561 mm

(22.1 in.)

30 mm

(1.2 in.)

119 mm

(4.7 in.)

95 mm

(3.75 in.) 

Chapter 2: Site Preparation 2-5

8-Inch Post

20131a

95 mm

(3.75 in.)

356 mm

(14.1 in.)

262 mm

(10.3 in.)

119 mm

(4.7 in.)

356 mm

(14.1 in.)

30 mm

(1.2 in.)

95 mm

(3.75 in.) 

2-6 Chapter 2: Site Preparation

LCD Models

Desktop Mount

15412

173 mm

(6.8 in.)

139 mm

(5.5 in.)

30 mm

(1.2 in.)

178 mm

(7.0 in.)

68 mm

(2.6 in.)

178 mm

(7.0 in.)



Chapter 2: Site Preparation 2-7

Electrical Environment

VFD AC Power Requirements

• 120VAC,60Hz(US,Canada,andothers)viaawallmountpower

supply

• 90‐264VAC,50‐60HzviaaUniversalInputpowersupply

VFD DC Power Requirements

• 10VDCto14VDC(0.8Amax.at12VDC)

LCD AC Power Requirements

• NoACP/Savailable.TheLCDreceivespowerfromthehostviaa

poweredRS‐232connector.

LCD DC Power Requirements

• 10.6VDCto13VDC(160mAmaxat12VDC)



Operational Environment

System Configuration

TheVFDcommunicateswiththehostviatheparallelportorEIA‐232

serialportofthehost.Bothinterfacesareactiveatthesametime.The

displaydoesnotneedtoknowwhichcableitisconnectedto.

However,bothinterfacecablescannotbeconnectedtotheunitatthe

sametime.

TheLCDcommunicateswiththehostviatheserialportonly.

2-8 Chapter 2: Site Preparation

Mounting Hole Dimensions

MountingholedimensionsforroutingcablesfromtheCustomer

Displaytoahostterminalareexplainedasfollows.

16728

2x20 Customer Display Parallel Cable (VFD)

497-0405676

497-0405677 4.0

0.7 13.1

2.2

P/N Meters Feet Corp. ID No.

1416-C278-0040

1416-C278-0006

Remote

Integrated

Type

P1

P3

P2

25-Pin

D-Shell

Plug

8-Pin

Microfit

Plug

24-Pin

Minifit

Plug

55 mm (2.25 in.) Dia. 32 mm (1.25 in.) Dia.

19 mm (0.75 in.) Dia. 

16726

2x20 Customer Display Serial Cable (VFD)

497-0405679`

497-0405678 4.0

0.7 13.1

2.2

P/N Meters Feet Corp. ID No.

1416-C279-0040

1416-C279-0006

Remote

Integrated

Type

P3

P2

497-0405679 (4.0 m)

P1

55 mm (2.25 in.) Dia. 32 mm (1.25 in.) Dia.

19 mm (0.75 in.) Dia. 

Chapter 2: Site Preparation 2-9

16727

P1

P2 P3

2x20 Customer Displa

y

Serial Cable

(

LCD

)

497-0407636

497-0407637 4.0

0.7 13.1

2.2

P/N Meters Feet Corp. ID No.

1416-C278-0040

1416-C278-0006

Remote

Integrated

Type

8-Pin

Microfit

Plug

24-Pin

Minifit

Plug

9-Pin

D-Shell

Receptacle

55 mm (2.25 in.) Dia. 32 mm (1.25 in.) Dia.

19 mm (0.75 in.) Dia. 

2-10 Chapter 2: Site Preparation



Chapter 3: Installation

Installing the Customer Display

SELV Power Source Warning

This device should only be powered by a (SELV) Safety Extra Low

Voltage power supply source with an available power level of 5

amperes or less, and suitable for the country of installation. The power

source must be certified by the appropriate safety agency for the

country of installation.

LematérieldoitêtrereliéselectriquementaucircuitåTrèsBasse

TensiondeSécurité(TBTS)ayantunelimitede5ampères

correspondantdefaçonsatisfaisanteetacceptabledanslepaysoùle

matérieldoitêtreinstallé.Lesourced’alimentationdoitêtreapprovée

paruneagencedenormalisationappropriéeetacceptabledanslepays

oùlematérieldoitêtreinstallé.

Warning: This device does not contain any user serviceable parts

and should only be serviced by a qualified service technician.

Caution: Forcontinuedprotectionagainstriskoffire,replaceonly

withsametypeandratingoffuse.

ThefuseisdesignatedF1intheVacuumFluorescentDisplay.

Pournepascompromettrelaprotectioncontrelesrisquesd’incendie,

remplacerparunfusibledemêmetypeetdemêmecaractéristiques

nominales.

3-2 Chapter 3: Installation

Caution: Thepowersupplycordisusedasthemaindisconnect

device.Ensurethatthesocketoutletislocated/installednearthe

equipmentandiseasilyaccessible.

Lecordond’alimentationestutilisécommeinterrupteurgénéral.La

prisedecourantdoitetrêsituéeouinstalléeaproximitédumatérielet

êtrefaciled’accés.

Installation Goal

ThegoalforinstallingtheNCR5972CustomerDisplayisfora

reasonablytrainedoperatororstoremanagertofullyinstallthe

terminalinlessthan15minutes.

Toqualifyasreasonablytrainedaninstallerorstoremanagermustbe

fluentwiththeterminologyandbasictechnologyofPChardwareand

software.Thislevelofknowledgecantypicallybefoundinan

individualwhohasinstalledseveralPCsystems,andwhoroutinely

usesaPCforpersonalorbusinesscomputing.

Cable Requirements

Cablechoicesgroup:

• IntegratedParallelCable(0.6mlengthcable)(VFDonly)

• RemoteParallelCable(4.0mlengthcable)(VFDonly)

• IntegratedEIA‐232SerialCable(0.6mlengthcable)(VFDonly)

• RemoteEIA‐232SerialCable(4.0mlengthcable)(VFDonly)

• IntegratedPoweredEIA‐232Cable(1.0mlengthcable)(VFDonly)

• RemotePoweredEIA‐232SerialCable(4.0mlengthcable)(VFD

only)

• IntegratedPoweredEIA‐232

Chapter 3: Installation 3-3

Power Supply Choices

PowerSupplyChoicesGroup:

• NoPowerSupplyfor7452/7453applications

• UniversalInputPowerSupplyAdapter;90‐264VAC,50‐60Hz;

(VFDonly)

Installation Procedures

NotallmodelsaresupportedforeveryNCRretailterminal.For

specificinstallationinstructionsseetheappropriateretailterminal

HardwareUser’sGuide.

NCR 5952/5962 Integrated Mount

12682

2 x 20 Customer Display

(Post-Mounted)

Touch Screen



SeetheNCR5952WedgeDynaKeyUser’sGuide(BD20‐1370‐A),orNCR

5962WedgeTouchScreenUser’sGuide(BD20‐1371‐B)forprocedures

howtoinstalltheintegratedmount.

3-4 Chapter 3: Installation

RS-232 Serial Interface

YoucanconnecttheCustomerDisplaytooneofthehostterminal9‐pin

serialconnector.Configuretheterminalserialportasfollows:

• 9600baud

• 8databits

• 1startbit

• Noparity

• 1stopbit

• Half‐Duplex

Chapter 3: Installation 3-5

Diagnostics

The5972CustomerDisplayhasinternalPowerUpDiagnosticsthat

occursoonafterpower‐uporifaResetDisplaycommandisreceived

fromthehostsoftware.

Whenthehardwareispowereddown,allregistersandmemoryare

lost.Norecoveryispossible.

ThePowerUpDiagnosticsincludethefollowingtests:

• Micro‐controllertest

• ExternalcharacterPROMtest(VFDonly)

• PixelNumberDisplay

Micro-controller Test

Forserialcommunications,theCTSlineissetinaMarkingcondition

(negativevoltage)atthestartofthetest.ForVFDparallel

communications,theBusylineissetactiveatthestartofthetest.The

firsttestistheMicro‐controllertestwhichchecksoperationatthe

Micro‐controller.

Ifanerrorisdiscovered,testinghalts,andthefirmwarebegins

executingaforeverdonothingloop.Noresponseissenttothehost.If

theMicro‐controllerTestpasses,theCTSandBusylineexception

conditionsarelifted.

External Memory Test Character (VFD Only)

AseparatetestisperformedontheexternalcharacterPROM,ifit

exists.ThePROMstatusisnotedandsavedforterminalretrievallater

usingtheResetcommand.

Ifanerrorisdiscovered,allcharactersetsstoredinthePROMare

consideredinvalid,andanycommandreceivedattemptingtoswitchto

oneofthesecharactersetsistreatedasaninvalidcommandand

ignored.

3-6 Chapter 3: Installation

Pixel Test

AllPixelsareturnedonfortwoseconds.Theunitdoesnothavethe

capabilitytodetermineifitpassesthispixeltest.Youmustvisually

examinethedisplayforanypixelfailure.

Firmware Part Number Display

Thecurrentfirmwarepartnumberoftheunitisdisplayedfortwo

seconds.

Chapter 4: Programming Set Up

FirmwareandsoftwarefunctiondescriptionsfortheNCR5972Retail

Displayarepresentedinthischapter.



Host/Retail Display Command Interface

TheRetailDisplayacceptstwotypesofdata:displaydataand

commanddata.Ifabytereceivedfromthehostisanycharacterexcept

theESC(0x1B)character,itisprocessedasacharacteranddisplayed

ontheRetailDisplay.IfanESCcharacter(0x1B)isreceived,the

subsequentbyte(s)isprocessedasacommand.Ifthesubsequentbyte

isaninvalidcommanditisignored.IfanESCisreceived,butno

commandbyteisreceivedimmediately,thefirmwarewaitsforeverif

needbeandusesthenextreceivedbyte(s)tocompletethecommand.

Note: Eachcommandconsistsofatleasttwobytes.Thefirstbyte

(0x1B)isacommandidentifierindicatingthenextbyte(s)isa

commandbyte.Thecommandbytemaybefollowedbyparameter

ordatabytesdependingonthecommand.AlsonotethattheESC

charactercanbedisplayedbyusingtheDisplayESCCharacter

command.

4-2 Chapter 4: Programming Set Up

Retail Display Commands

ThefollowingtabledescribestheRetailDisplaycommandssupported:

Command Function

1B01ResetDisplay

1B02EraseDisplay

1B04SetDiagnosticStateOn

1B05SetDisplayStateOn

1B06SetLowPowerStateOn(Default)

1B07EnableCursor

1B08DisableCursor(Default)

1B09SetScreenSaveBlank

1B0ASetScreenSaveWalk(Default)

1B0BTurnOnScreenSave

1B0CDisableScreenSaveFeature

1B0DEnableCharacterBlink

1B0EDisableCharacterBlink(Default)

1B0FMoveCursorLeft

1B10MoveCursorRight

1B11MoveCursorUp

1B12MoveCursorDown

1B13SetCursorPosition

1B17BrightnessAdjustment(Default‐5)1

1B18ReadDisplayID

1B19ReadDisplayPartNumber

1 This command is not supported by the LCD. The only action taken is to

take the display out of Screen Save.

Chapter 4: Programming Set Up 4-3

Command Function

1B1BDisplayESCCharacter

1B20SelectCharacterSet1(Default)1

1B21SelectCharacterSet21

1B22SelectCharacterSet31

1B23SelectCharacterSet4(ExternalROMrequired)1

1B24SelectCharacterSet5(ExternalROMrequired)1

1B25SelectCharacterSet6(ExternalROMrequired)1

1B26SelectCharacterSet7(ExternalROMrequired)1

1B27SelectCharacterSet8(ExternalROMrequired)1

1B28SelectCharacterSet9(ExternalROMrequired)1

1B29SelectCharacterSet10(ExternalROMrequired)1

1B2ASelectCharacterSet11(ExternalROMrequired)1

1B2BSelectCharacterSet12(ExternalROMrequired)1

1B2CSelectCharacterSet13(ExternalROMrequired)1

1B2DSelectCharacterSet14(ExternalROMrequired)1

1B2ESelectCharacterSet15(ExternalROMrequired)1

1B2FSelectCharacterSet16(ExternalROMrequired)1

1B30SelectCharacterSet17(ExternalROMrequired)1

1B31SelectCharacterSet18(ExternalROMrequired)1

1B32SelectCharacterSet19(ExternalROMrequired)1

4-4 Chapter 4: Programming Set Up

Reset Display

Format:1B01

Returns:xxyyzz

• wherexxistheMicrocontrollerstatus:

− 00 = OK

Ifafailureoccurs,testinghalts,andthefirmwarebegins

executingaloopasdescribedintheInternalPowerUP

DiagnosticssectionintheInstallationchapter.

• whereyyistheExternalCharacterPROMstatus:

− 00 = Not present (Always 00 for LCD)

− 01 = OK, present

− FF = Failure

• wherezzisthenumber(inhex)ofcharactersetsavailableinthe

ExternalCharacterPROM

− 00 = 10 (Always 00 for LCD)

Description:Thiscommandexecutesthepower‐downpower‐up

diagnosticsequence.Thecommunicationlines(CTSforserial,

BUSYforparallel)areplacedinanexceptioncondition(seethe

InternalPowerUPDiagnosticssectionintheInstallationchapter).The

Microcontrollertestconsistsofacheck‐sumtestontheROManda

write/readtestontheRAM.Acheck‐sumtestisalsoperformedon

theExternalCharacterPROMthatholdsanyuser‐defined

characterssets(ThisdoesnotapplytotheLCD).

Afterexecutingthecommand,thethreestatusbytes(seeabove)are

senttothehost,thedisplayscreeniscleared,thecursormovesto

the0position,communicationlineexceptionconditionsare

cleared,andallregistersandvariablesareinitialized.Notethatthe

screenisclearedduringthiscommand.Ifahostneedsprevious

dataredisplayed,thehostmustresendthepreviousdataafterthis

commandhascompleted.

Chapter 4: Programming Set Up 4-5

Erase Display

Format:1B 02

Description:Thiscommandclearsallofthedisplayedcharacters

bywritingaspacetoeachdisplayposition.Aspaceisdefinedas

character0x20ofthecurrentcharacterset.Thecursormovestothe

0position.

Set Diagnostic State On

Format:1B 04

Description:ThisstateisexclusivefromtheOnandLowPower

States.Thiscommandcausesthefirmwaretodisplaythecurrent

firmwarepartnumberofthedeviceforfiveseconds,andthenstep

througheachinstalled256‐characterset(defaultanduser‐defined)

displayingonecharacteratatimeonall40displaypositionsata

rateofaboutonecharacterpersecond.Thefirmwarestartswiththe

currentlyselectedcharacterset,andthendisplaysallofthe

charactersfromtheothersetsthesameway.Thiscontinuesuntil

oneoftheotherstatecommandsisperformed.Priordisplaydatais

savedandcanberestoredbeforesendingtheSetDisplayStateOn.

Note: TheLCDonlyhasonecharacterset.

4-6 Chapter 4: Programming Set Up

Set Display State On

Format:1B 05

Description:Thisstateisusedfornormalrun‐timeconditions.

Thisoperationinstructsthefirmwaretoleaveoneoftheother

statesandbeginperformingnormalrefreshoperations.Theremay

beaslightdelaybeforetheVacuumFluorescentDisplay(VFD)

reachesthespecifiedbrightnesssettingwhenexitingtheLow

PowerState.Thisdelayshouldnotexceed1secondfromthetime

thecommandisreceiveduntilthetimetheVFDreachesthe

specifiedbrightness.

TheScreenSavefeaturemaybeinforceduringtheDisplayOn

state.Thismeansthatafteraboutfiveminutesofnonewdisplay

activity,theScreenSavefeaturecouldtakeoverandcausethe

displaytogoblankorbeginwalkingfromrighttoleft.

Set Low Power State On

Format:1B 06

Description:ThisstateisusedtoreduceRetailDisplaypower

consumptionandextendthelifeoftheRetailDisplayVFD.Power

isremovedfromthedisplay,buttheRetailDisplaycontrollerisstill

fullyoperationalandcontinuestoacceptcommands.This

commandcausesthefirmwaretoblankorturnofftheRetail

Display.Displaydatacanbeprocessedwhilethedisplayisinthe

LowPowerState,butitdoesnotappearuntiltheLowPowerState

ischanged.Thedisplayedcharactersarepreservedsothatupon

leavingtheLowPowerState,thedisplayisrestored.Toleavethe

LowPowerState,oneoftheotherstatecommandsmustbe

received.ThisisthedefaultstatefortheRetailDisplayafterpower‐

up.

Chapter 4: Programming Set Up 4-7

Enable Cursor

Format:1B 07

Description:Thiscommandcausesaflashingcursortobeused

whenevertheDisplayOnstateisinforce.Whenthecursoris

enabled,thecursorisvisibleandflashingatthecurrentcursor

position.Theflashingcursorshouldbevisiblefor1secondand

thenthecharacteratthecursorpositionshouldbevisiblefor1

second.Theeffectistoalternatebetweenthecharacterandthe

cursor.Thecursorisdefinedascharacter0X5Fofwhatever

charactersetiscurrentlychosen.Forthethreesupportedcharacter

sets,thecursoristhebottomrowofpixelsturnedon.Forauser‐

definedcharacterset,thecursoriswhateverisdefinedascharacter

0X5Fofthecharacterset.Whenthecursorisenabled,itoverwrites

thecharacteratthecursorposition.Ifthecursorisdisabled,the

characteratthecursorpositionisleftvisible.

Note: ThecursorontheLCDblinksonandoffevery.5second.

Thecursordisplaysconcurrentlywithwhatevercharactermay

alreadybedisplayedatthecursorposition.

Disable Cursor

Format:1B 08

Description:Thiscommandcausesthecursortobeturnedoff.

Thisisthedefaultstateforthecursorafterpower‐up.

4-8 Chapter 4: Programming Set Up

Set Screen Save Blank

Format:1B 09

Description:Thiscommandisintendedtopreservethelifeofthe

displayhardwareunit.Thefirmwaremaintainsafive‐minutetimer

thattriggersthisfeature.TheScreenSavefeaturecanbedisabled

throughacommandfromthehostsoftware.Whenthefeatureis

notdisabled,twospecificoptionsexist.TheSetScreenSaveBlank

operationcausesthedisplaytogoblankwhenthetimerexpires.

Whenthefirmwarereceivesthecommandcode,theScreenSave

modeiscanceled,andthefive‐minutetimerisestablished.Screen

SaveBlankremovespowerfromtheRetailDisplay,andrefreshes

thedisplayinthesamemannerastheSetLowPowerOn

command.Atpowerup,thetimerisestablishedatfiveminutes,

andScreenSaveBlankisestablishedasadefault.Thefiveminute

timerisnotresetbyanyinvalidorincorrectcommand.

Set Screen Save Walk

Format:1B 0A

Description:Thiscommandcausesthevisibledisplaytowalk

righttoleftwhentheScreenSavetimerexpires(fiveminutes).The

charactersonthedisplayappeartowalkacrossthecorresponding

displayrowfromrighttoleft.Thetwolinesinthe2x20Display

walkinparallelcompletelyofftheleftsideofthedisplay,andthen

thetwolinesappeartocomebackfromtheright.Ifthedisplayis

spacefilled,thennoeffectisperceivedeventhoughthewalkingis

takingplace.TheScreenSaveBlankmodeisthedefaultmodeafter

powerup.

Chapter 4: Programming Set Up 4-9

Turn On Screen Save

Format:1B 0B

Description:Thiscommandcausesoneofthescreensave

functions(SetScreenSaveBlankorSetScreenSaveWalk)to

activateimmediatelyratherthanwaitingforthescreensavetimer

toexpire.IftheDisableScreenSavecommandisineffectwhenthis

commandisissued,itiscanceled,andthescreensaverisenabled

andactivatedimmediately.

Disable Screen Save Option

Format:1B 0C

Description:Thefirmwareceasestokeeptimeforthescreensave

activityfromthehostsoftware,andthedisplayneithergoesblank

norbeginstowalkduetoinactivityfromthehost.Thiscommand

canbecanceledbytheTurnOnScreenSave,SetScreenSaveBlank,

andSetScreenSaveWalkcommands.

Enable Character Blink

Format:1B 0D

Description:Theblinkattributeistheonlymodifierwhichis

supportedforthedisplaycharacterpositions.Eachtimeanew

characterisreceived,thecurrentsettingofthecharacterblink

operatorisadoptedastheworkingattributeforthenewcharacter.

Ifanewcharacterisreceivedwhilecharacterblinkisenabled,the

newcharacterblinks.Thismakesitpossibletohaveadisplaywith

bothblinkingandnon‐blinkingcharacters.FortheVFD,theblink

periodis1secondonand1secondoff.FortheLCD,theblink

periodis.5secondonand.5secondoff.Allcharactersthatare

blinkenabledblinkatthesametime.Theonlywaytocausean

existingcharactertostartorstopblinkingistosetupthecharacter

blinkoperator,movethecursortothecorrectcharacter,andresend

theindividualcharactercode.

4-10 Chapter 4: Programming Set Up

Disable Character Blink

Format:1B 0E

Description:ThiscommandcounteractstheEnableCharacter

Blink.Thefirmwareimplementsallnewcharactercodeswithanon

andholdingcharacterpresentation.Onpowerup,thecharacter

blinkmodifierisdefaultedtodisabled.

Move Cursor Left

Format:1B 0F

Description:Movesthecursoronepositiontotheleft.Whenthe

cursorisattheleftendoftheupperline,itmovestotherightend

ofthelowerline.Whenthecursorisattheleftendofthelower

line,itmovestotherightendoftheupperline.Thecursorlocation

alwaysindicatesthepositionofthenextcharactertobedisplayed,

whetherthecursorisenabledandblinkingornot.Aftereach

characterisdisplayed,thefirmwareperformsalogicalMove

CursorRightcommand.

Move Cursor Right

Format:1B 10

Description:Movesthecursoronepositiontotheright.Whenthe

cursorisattherightendoftheupperline,itmovestotheleftend

ofthelowerline.Whenthecursorisattherightendofthelower

line,itmovestotheleftendoftheupperline.Thecursorlocation

alwaysindicatesthepositionofthenextcharactertobedisplayed,

whetherthecursorisenabledandblinkingornot.Aftereach

characterisdisplayed,thefirmwareperformsalogicalMove

CursorRightcommand.Whenthecursorisattherightendofthe

lowerline,itmovestotheleftendoftheupperlineandoperatesin

anOverwriteMode.Thenextcharactersenttothedisplay

overwritesthecharacterintheleftendoftheupperline.

Chapter 4: Programming Set Up 4-11

Move Cursor Up

Format:1B 11

Description:Movesthecursoruponeline.Whenthecursorison

theupperline,thecursorismovedtothesamecolumnonthe

lowerline.Thecursorlocationalwaysindicatesthepositionofthe

nextcharactertobedisplayed,whetherthecursorisenabledand

blinkingornot.Aftereachcharacterisdisplayed,thefirmware

performsalogicalMoveCursorRightcommand.

Move Cursor Down

Format:1B 12

Description:Movesthecursordownoneline.Whenthecursoris

onthelowerline,thecursorismovedtothesamecolumnonthe

upperline.Thecursorlocationalwaysindicatesthepositionofthe

nextcharactertobedisplayed,whetherthecursorisenabledand

blinkingornot.Aftereachcharacterisdisplayed,thefirmware

performsalogicalMoveCursorRightcommand.

4-12 Chapter 4: Programming Set Up

Move Cursor To Specified Position

Format:1B 13nn

Range: 00≤nn≤27(hex)

Description:Movesthecursortothespecifiedposition.Position0

istheupperleftmostposition,andposition27isthelower

rightmostposition.Anyvalueoutsidethisrangeisdiscarded,the

commandisignored,andthecursorismoved.Thecursorlocation

alwaysindicatesthepositionofthenextcharactertobedisplayed,

whetherthecursorisenabledandblinkingornot.Aftereach

characterisdisplayed,thefirmwareperformsalogicalMove

CursorRightcommand.Thecharacterpositionsareshowninthe

following:

00C 0D 0E 0F 10 11 12 13

14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 24 25 26 27

23

= Character Display Position 14526

1234567890A 0B



Character Display Positions

Chapter 4: Programming Set Up 4-13

Brightness Adjustment

Format:1B 17nn

Range: 01≤nn≤05

Description:Adjuststhebrightnessoftheentiredisplay.

Individualcharactersordisplaypositionsarenotadjusted.On

powerup,thedefaultbrightnesssettingis5(100%).

Nn Bri

g

htness

0120%

0240%

0360%

0480%

05100%



Note: ThiscommandisnotsupportedbytheLCD.Theonly

actiontakenistotakethedisplayoutofScreenSave.

Read Display ID Byte

Format:1B 18

Returns:0x8A

Description:ThiscommandisarequestfortheRetailDisplayto

returnanidentifier.TheRetailDisplayreturnsonebyte(0x8A)that

identifiestheRetailDisplayasa2x20with7x9dotmatrix.

4-14 Chapter 4: Programming Set Up

Read Display ID String

Format:1B 19

Returns:0x1A, “NCR 5972, XXX-XXXXXXX”

Description:where0x1Aisa1bytestringlengthindicatorwhich

indicatesthelengthofthestringthatfollowsthestringlength

indicator.Forexample,1AHcharactersaresentafterthestring

lengthindicator.Note: indicatesaspacecharacter(20H).The

quotationmarks“”arenotpartofthestringandarenotreturned.

XXX‐XXXXXXXrepresentsthecurrentfirmwarepartnumber.

Description:ThiscommandisarequestfortheRetailDisplayto

returnanASCIIstringwithdetailedproductinformation.

Display ESC Character

Format:1B 1B

Description:ThiscommandisarequestfortheESCcharacterto

bedisplayedatthecurrentcursorposition.

Select Character Set n

Format:1B20 - 1B32

Description:VFDonly.Thissetofcommandschoosesoneofthe

threesupportedinternalcharactersetsor,ifanexternalROMis

present,oneofupto16additionalcharactersets.Characterset1is

definedasPCCodePage858(International),characterset2is

definedasKatakana(Japanese),andcharacterset3isdefinedas

CodePage866(CyrillicEasternEuropean).Charactersets4

through19areonlyvalidifanexternalROMcontainingextra

charactersetsispresent.Charactersetselectionisdynamic.Host

softwarecanswitchbetweencharactersetsatanytime.Switching

betweensetsdoesnoteraseorchangethedisplay.Thismeans

charactersfrommultiplecharactersetsmaybeonadisplay.The

defaultcharactersetisnumber1,PCCodePage858(International).

Chapter 4: Programming Set Up 4-15

Character Sets

Therearethreecharactersetspre‐installed.

• Code858(International)(VFDandLCD)

• Katakana(VFDonly)

• Code866(Cyrillic)(VFDonly)

TheVFDsupports16additionalcharactersetsof256characterseach.

TheseadditionalcharactersetsareinsideaPROMthatplugsintoa

socketonthePCB.Allofthecharacterssetsarestoredinnon‐volatile

memory.

Code Page 850 (International)

000 001 002 003 004 005 006

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007 008 009 010 011 012 013

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4-16 Chapter 4: Programming Set Up

014 015 016 017 018 019 020

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021 022 023 024 025 026 027

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028 029 030 031 032 033 034

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Chapter 4: Programming Set Up 4-17

035 036 037 038 039 040 041

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042 043 044 045 046 047 048

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049 050 051 052 053 054 055

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4-18 Chapter 4: Programming Set Up

056 057 058 059 060 061 062

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063 064 065 066 067 068 069

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070 071 072 073 074 075 076

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Chapter 4: Programming Set Up 4-19

077 078 079 080 081 082 083

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084 085 086 087 088 089 090

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091 092 093 094 095 096 097

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4-20 Chapter 4: Programming Set Up

098 099 100 101 102 103 104

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105 106 107 108 109 110 111

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112 113 114 115 116 117 118

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Chapter 4: Programming Set Up 4-21

119 120 121 122 123 124 125

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133 134 135 136 137 138 139

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4-22 Chapter 4: Programming Set Up

140 141 142 143 144 145 146

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147 148 149 150 151 152 153

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Chapter 4: Programming Set Up 4-23

161 162 163 164 165 166 167

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4-28 Chapter 4: Programming Set Up

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Chapter 4: Programming Set Up 4-45

084 085 086 087 088 089 090

....... ....... ....... ....... ....... ....... .......

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091 092 093 094 095 096 097

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098 099 100 101 102 103 104

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4-46 Chapter 4: Programming Set Up

105 106 107 108 109 110 111

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112 113 114 115 116 117 118

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119 120 121 122 123 124 125

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Chapter 4: Programming Set Up 4-47

126 127 128 129 130 131 132

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133 134 135 136 137 138 139

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140 141 142 143 144 145 146

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4-48 Chapter 4: Programming Set Up

147 148 149 150 151 152 153

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154 155 156 157 158 159 160

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161 162 163 164 165 166 167

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Chapter 4: Programming Set Up 4-49

168 169 170 171 172 173 174

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175 176 177 178 179 180 181

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182 183 184 185 186 187 188

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4-50 Chapter 4: Programming Set Up

189 190 191 192 193 194 195

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196 197 198 199 200 201 202

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203 204 205 206 207 208 209

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Chapter 4: Programming Set Up 4-51

210 211 212 213 214 215 216

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217 218 219 220 221 222 223

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224 225 226 227 228 229 230

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4-52 Chapter 4: Programming Set Up

231 232 233 234 235 236 237

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238 239 240 241 242 243 244

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245 246 247 248 249 250 251

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Chapter 4: Programming Set Up 4-53

252 253 254 255

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4-54 Chapter 4: Programming Set Up



Chapter 5: Service

Safety Requirements

CarefullyfollowthesesafetyrequirementsbeforeservicingtheRetail

Display:

Warning: This device does not contain any user serviceable parts

and should only be serviced by a qualified service technician.

Caution: Beforeservicingthedisplay,disconnecttheACpowercord

fromtheretailterminalorPCtowhichthedisplayisconnected.Also

disconnectthecablesfromthePC/terminaltothedisplay.

Caution: Forcontinuedprotectionagainstriskoffire,replaceonly

withthesametypeandratingsoffuse.

ThefuseisdesignatedF1intheVacuumFluorescentDisplay.

Pourpréveniretvousprotégercontreunrisquedefeu,remplacerla

fusibleavecuneautrefusibledemêmetype,seulement.

Caution: Thepowersupplycordisusedasthemaindisconnect

device.Ensurethatthesocketoutletislocated/installednearthe

equipmentandiseasilyaccessible.

Lecordond’alimentationestutilisécommeinterrupteurgénéral.La

prisedecourantdoitêtresituéeouinstalléeaproximitedumatérielet

êtrefaciled’accés.

5-2 Chapter 5: Service

Caution: Thisdeviceshouldonlybepoweredbya(SELV)Safety

ExtraLowVoltagepowersupplysourcewithanavailablepowerlevel

of5amperesorless,andsuitableforthecountryofinstallation.The

powersourcemustbecertifiedbytheappropriatesafetyagencyforthe

countryofinstallation.

LematérieldoitêtrereliéselectriquementaucircuitåTrèsBasse

TensiondeSécurité(TBTS)ayantunelimitede5ampères

correspondantdefaçonsatisfaisanteetacceptabledanslepaysoùle

matérieldoitêtreinstallé.Lesourced’alimentationdoitêtreapprovée

paruneagencedenormalisationappropriéeetacceptabledanslepays

oùlematérieldoitêtreinstalle.

Chapter 5: Service 5-3

Servicing the Display

Warning: Before servicing the equipment plug your safety strap

into a proper grounding outlet. Failure to do so could damage the

equipment.

Normal Operation

Onpower‐up,theunitdisplaysthefirmwarepartnumberfor2

seconds,thenlightsallpixelsfor2seconds,thengoesblankandawaits

commandsfromthehost.

Troubleshooting Procedures

TheNCR5972CustomerDisplayrequiresminimalmaintenance.

Shouldthedisplaymalfunction,adheretotheproceduresinthe

followingtroubleshootingchart.



Symptom Probable Cause Solution

Blankscreenon

power‐up



Nopowertounit



Checkforfaulty

connections

Checkpowersourceto

powersupply

Checkfordamaged

cables

Checkconnections

Onpower‐upunit

lightsbutdoes

notcommunicate

withhost

Badcableconnectionsto

hostport



Checkconnections



MisconfiguredhostVerifyhost

configuration

5-4 Chapter 5: Service

Servicing the VFD or LCD

Iftheunitstilldoesnotperformproperly,youneedtoreplacethe

display.Beforedisassembly,verifyifyourmodelhasthelabelingand

serialnumbersindicatedontherearofthecoverofthedisplayoron

thebottomofthecabinet.Thiscovermustberetainedwhenreplacing

thedisplay.

Donotreplacethiscabinetwithanon‐serializedcover.

Caution: Becarefulnottodamagescrewholesorcableswhen

replacingthedisplay.

Ifyouarereplacingthedisplayhavingaserializedcoverproceedas

follows:

Chapter 5: Service 5-5

1. Removeonlytwocabinetscrews.

14540

(2) Bracket Screws

(2) Cabinet Screws

14540 

2. RemovethePCboard.

3. Disconnecttheboardfromthe24‐positionconnector.

4. ReinstallanewPCboard.

5. Routethecable.

VFD:Pullthecabledownsothestrainreliefbecomesflushwith

thehousing.

LCD:Routethecablethroughthestrainreliefguideslocatedinthe

cabinet.

5-6 Chapter 5: Service

6. Replacethecoverandsecureitwithcabinetscrews(2).

7. ReassemblethefaultyboardandmailittoNCRCustomerServices

forrepair.

Note: Ifyouarereplacinganon‐serializedunit,youmayremoveall

screws(4)ordisassemblethedisplayinwhatevermethodiseasiestfor

you.



Cleaning the Display

Removepowerfromtheunitbeforecleaning.

Whencleaningisrequired,asoftclothdippedinamilddetergentcan

beusedtocleanthecabinet.Onlyadampclothisrequiredsothatno

moisturecanenterthecabinet.Neverspraythecleanerdirectlyonto

theunit.Careshouldbetakennottoscratchthelensduringcleaning.

Note: NopreventivemaintenanceisrequiredtomeettheServiceCalls

perMachineperYearrequirement.

NCR 5972 1372f User Manual To The 4547ed14 9650 4341 A0b9 A1be26577429

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