Nec Neax2000Ivs Users Manual MATWorX 32 User's Guide
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NDA-24215 ISSUE 1 STOCK # 151942 ® MATWorX™ 32 User’s Guide December, 1997 NEC America, Inc. LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. NEAX, MATWorX, DESIWorX, and Dterm are registered trademarks of NEC Corporation. Copyright 1997 NEC America, Inc. Printed in the USA All other brand or product names are or may be trademarks or registered trademarks of, and are used to identify products or services of, their respective owners. MS-DOS and Microsoft are registered trademarks of Microsoft Corporation. Microsoft Windows 95 and Windows NT are trademarks of Microsoft Corporation. NDA-24215 December, 1997 NEAX2000 IVS MATWorX 32 User’s Guide Table of Contents Page Chapter 1 About This Guide .................................. 1 Purpose of This Guide ................................ 1 How This Guide is Organized ..................... 1 Chapter 2 MATWorX 32 Overview ......................... 5 What’s MATWorX 32? ................................. 5 MATWorX 32 Tools ..................................... 6 Add-Ins ................................................ 6 MACH Script Editor ............................. 6 PBX Configuration Wizard ................... 6 MATWorX 32 Applications .......................... 7 PBX Access Module (PAM) ................. 7 Scheduler ............................................ 7 DESIWorX ........................................... 7 Introduction to Working in Windows 95....... 8 Navigating Through the MATWorX 32 Taskbar ....................................................... 8 PBX Menu ........................................... 9 System Menu....................................... 9 Station Menu ..................................... 10 Number Plan Menu............................ 10 Trunk Menu ....................................... 10 Features Menu .................................. 10 Add-Ins Menu .................................... 11 Applications Menu ............................. 11 Help Menu ......................................... 12 Working with MATWorX 32 Dialogs and Buttons...................................................... 13 Printing a Report....................................... 17 Chapter 3 Installing MATWorX 32 ....................... 19 System Requirements .............................. 19 MATWorX 32 Installation Instructions ....... 20 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page i Table of Contents (Continued) Page Chapter 4 Getting Started .................................... 27 Starting MATWorX 32 ............................... Connecting to a NEAX2000 IVS PBX ....... Using the PBX Configuration Wizard . Establishing the Connection .............. Troubleshooting a Failed Connection Disconnecting from the PBX .............. Exiting MATWorX 32 ................................. Chapter 5 PBX Access Module (PAM)................. 37 What’s the PAM? ....................................... PAM Communication Overview................. PAM Online Help ....................................... Accessing PAM Online Help .............. Chapter 6 37 38 39 40 Add-Ins ................................................. 41 What’s an Add-In?..................................... Four Categories of Add-Ins ....................... Features............................................. Enhanced Features ........................... Commands ........................................ Wizards.............................................. Installing an Add-In ................................... Starting an Add-In ..................................... Removing an Add-In ................................. Add-In Online Help.................................... Chapter 7 27 29 29 30 31 35 35 41 42 42 42 43 43 44 45 45 47 MACH Script Editor ............................. 49 What’s the MACH Script Editor? ............... 49 Starting the MACH Script Editor ............... 50 MACH Script Editor Online Help ............... 50 Chapter 8 Scheduler ............................................. 51 What’s a Scheduler? ................................. Starting the Scheduler .............................. Scheduler Online Help .............................. Accessing Scheduler Online Help ..... Page ii 51 52 52 53 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Table of Contents (Continued) Page Chapter 9 DESIWorX ............................................ 55 What’s DESIWorX?................................... Starting DESIWorX ................................... DESIWorX Online Help............................. Accessing DESIWorX Online Help .... Chapter 10 55 56 56 56 MATWorX 32 Online Help ................... 57 Online Help Features ................................ Accessing the Online Help System........... Main Help Contents ........................... Dialog-level Help ............................... What’s This? Help ............................. Tool Tips ............................................ Printing Help Topics .................................. Tip:..................................................... 57 57 58 58 58 58 59 59 Appendix A Extended Command Set..................... 61 Appendix B Error Codes ......................................... 65 Series 100 Error Codes ............................ Series 200 Error Codes (currently not implemented) ............................................ Series 300 Error Codes ............................ Series 400 Error Codes ............................ 65 66 67 69 Appendix C Directory and File Structure............... 71 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page iii List of Figures Figure Title Figure 2-1 Figure 2-2 Figure 3-1 Figure 3-2 Figure 3-3 Figure 3-4 Figure 3-5 Figure 3-6 Figure 3-7 Figure 3-8 Figure 3-9 Figure 3-10 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 Figure 5-1 Figure 5-2 Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 6-5 Figure 6-6 Figure 6-7 Figure 6-8 Figure 6-9 Figure 7-1 Figure 8-1 Figure 9-1 Figure C-1 MATWorX 32 Taskbar ............................9 Print Preview Dialog .............................17 Run Dialog ............................................21 MATWorX Install Dialog .......................21 Welcome Dialog ...................................22 Software License Agreement ...............22 Readme Information Dialog ..................23 Choose Destination Location Dialog ....23 Select Program Folder Dialog ..............24 Start Copying Files Dialog ....................24 Setup Progress Windows .....................25 Setup Complete Dialog ........................25 Starting MATWorX 32 ..........................27 User Information Dialog ........................28 MATWorX 32 Taskbar ..........................28 PBX Configuration Wizard Dialog ........30 Connection to PBX Dialog ....................30 Disconnect from PBX Dialog ................35 MATWorX 32 Taskbar ..........................35 PAM Dialog ..........................................37 PAM Communication Flow ...................39 Feature Add-Ins ....................................42 Enhanced Feature Add-Ins ..................42 Command Add-Ins ...............................43 Wizard Add-Ins .....................................43 Add-Ins Manager Dialog .......................44 Add-Ins Components Dialog ................44 Add-In Installed Dialog .........................45 Add-Ins Manager Dialog .......................46 Add-In Removed Dialog .......................46 MACH Script Editor Dialog ...................49 Scheduler Dialog ..................................51 DESIWorX Dialog .................................55 Directory and File Structure ..................71 Page iv Page MATWorX 32 User’s Guide NDA-24215 Revision 1.0 List of Tables Figure Title Table 3-1 System Requirements ........................... 19 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page Page v About This Guide Chapter 1 About This Guide Purpose of This Guide This user guide contains useful information that will help you successfully install and use the MATWorX 32 program. Included are highlights about many key features of the program including the MATWorX 32 Taskbar, PBX Access Module (PAM), Add-Ins, PBX Configuration Wizard, MACH Script Editor, Scheduler, DESIWorX, Extended Command Set, Error Codes, and the Online Help System. This guide is designed to be a supplement to the MATWorX 32 online Help system. The Help system provides context-sensitive information and procedures that will help you perform tasks using MATWorX 32. Refer to Chapter 10 “MATWorX 32 Online Help” for more information about the Help system and how to access it. How This Guide is Organized The MATWorX 32 User’s Guide is divided into the following chapters: ◆ MATWorX 32 Overview describes the MATWorX 32 program, its features, buttons, Taskbar selections, Add-Ins, and application tools. ◆ Installing MATWorX 32 describes the necessary hardware (computer equipment) required to efficiently run the MATWorX 32 program as well as procedures for installing MATWorX 32 on your computer’s hard disk. ◆ Getting Started describes how to launch and exit MATWorX 32 and configure a PBX using the Wizard feature. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 1 About This Guide Page 2 ◆ PBX Access Module (PAM) describes the process of how MATWorX 32 applications communicate with the PBX via the PAM. The PAM is a gateway for 32-bit Microsoft Windows applications to connect to the NEAX2000 IVS PBX. ◆ Add-Ins describes the concept of Add-Ins, including what they are and how they work, as well as how to add and remove them. Add-Ins are the basic tools of MATWorX 32. Users can also create custom Add-Ins for specialized business solutions by purchasing a developer’s kit from NEC or an authorized NEC dealer. ◆ MACH Script Editor describes the concept and operation of the MOC Accelerated Command Heap (MACH) window. This window is a separate and powerful tool that is integrated into the MATWorX 32 software. It is similar to working with the Maintenance Operation Console (MOC), but provides much more functionality by enabling you to create a list of NEAX2000 IVS commands (a script) which you can save and run at any time. ◆ Scheduler describes the features and operations of the Scheduler application. Using the Scheduler, you can build a series of MOC commands and save them in a script. Then you can simply run the script instead of manually typing them each time you need them. You can also schedule the script to run at certain times during a day, week, or month. You can build complex scripts that can modify NEAX2000 IVS behavior at scheduled times. ◆ DESIWorX describes the features and operations of the DESIWorX application. Using DESIWorX, you can create labels for the function keys of the Dterm stations on your NEAX2000 IVS. These labels are saved in a database. You can enter function key caption information for the label, and you can print the labels to be placed on the Dterm. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 About This Guide ◆ MATWorX 32 Online Help describes the online Help system in detail as well as how to access it and print Help topics. ◆ Appendix A lists the Extended Command Set that you can use in conjunction with the MACH Script Editor window. The Extended Command Set characters are modifiers you type in front of a NEAX2000 IVS command on the MACH Script Editor window. Using Extended Commands can greatly reduce the number of commands needed to perform certain tasks. ◆ Appendix B lists the error codes and related descriptions for the entire MATWorX 32 program. ◆ Appendix C describes the directory structure, files, and file locations of the MATWorX 32 suite of applications installed on your computer. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 3 About This Guide This page is for your notes. Page 4 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview Chapter 2 MATWorX 32 Overview In this chapter you learn about the following: ◆ What’s MATWorX 32? ◆ MATWorX 32 Tools ◆ MATWorX 32 Applications ◆ Introduction to Working in Windows 95 ◆ Navigating through the MATWorX 32 Taskbar ◆ Working with MATWorX 32 dialogs and buttons ◆ Printing a report What’s MATWorX 32? MATWorX 32 is a 32-bit Windows-based software application that enables you to program and maintain an unlimited number of NEAX2000 IVS PBXs via your computer. MATWorX 32 utilizes a client/server architecture that allows multiple dialogs (Add-Ins) to communicate with a PBX. You can connect to and program up to four PBXs at the same time. MATWorX 32 provides a graphical user interface (GUI) to a NEAX2000 IVS. This design lets you navigate quickly and intuitively throughout the program, thus saving you valuable time with your PBX maintenance tasks. MATWorX 32 communicates with a PBX via the PBX Access Module (PAM). The PAM is an application of MATWorX 32 which acts as a gateway for connection and communication between the MATWorX 32 tools and a specific PBX. This chain of communication is necessary for the successful operation of all the MATWorX 32 tools and related PBX applications. Refer to Chapter 5 “PBX Access Module (PAM)” for more information about the PAM. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 5 MATWorX 32 Overview MATWorX 32 Tools There are three kinds of tools included in the MATWorX 32 program: Add-Ins, MACH Script Editor, and a PBX Configuration Wizard. These tools are accessible from the Taskbar. Add-Ins Add-Ins are the basic tools of MATWorX 32. Each one provides you with specialized capabilities to program PBX features and functions. MATWorX 32 comes with more than a dozen Add-Ins that can be accessed from the Taskbar. In addition, you can also create custom Add-Ins for specialized business solutions by purchasing a developer’s kit from NEC or an authorized NEC dealer. Refer to Chapter 6 “AddIns” for more information. MACH Script Editor This is a powerful time-saving tool that enables you to create a list of NEAX2000 IVS commands that perform tasks in the PBX. This list is referred to as a script, which can be saved and run at anytime.You can also use the MACH Script Editor to perform many other operations. Refer to Chapter 7 “MACH Script Editor” for more information. PBX Configuration Wizard The PBX Configuration Wizard is a custom tool in MATWorX 32 that enables you to establish the proper communication settings between your computer and the NEAX2000 IVS. The Wizard asks you simple questions and then uses the information to automatically configure the connection for the PC and the PBX. Refer to “Using the PBX Configuration Wizard” on page 29 for more information on accessing and using the PBX Configuration Wizard. Page 6 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview MATWorX 32 Applications MATWorX 32 software includes three separate applications that can run independently from one another. However, when used in conjunction with MATWorX 32 or each other, these applications provide a robust suite of PBX maintenance applications. PBX Access Module (PAM) The PAM acts as a gateway between MATWorX 32 tools and connected NEAX2000 IVS PBXs. It provides connection and communication links for programming the PBX. Refer to Chapter 5 “PBX Access Module (PAM)” for more information. Scheduler The Scheduler is a versatile application that can be used stand-alone or in conjunction with the MACH Script Editor. You can build and schedule scripts (series of MOC commands) all within the Scheduler, or you can build scripts using the MACH Script Editor and then schedule them to run using the Scheduler. Refer to Chapter 8 “Scheduler” for more information. DESIWorX DESIWorX is a unique application that enables you to create and print function key labels for your Dterm stations. The labels are saved in a database and can be modified and printed when necessary. Refer to Chapter 9 “DESIWorX” for more information. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 7 MATWorX 32 Overview Introduction to Working in Windows 95 If you are new to working in Windows 95 or would like a refresher on Windows terminology, functions, and navigational procedures, take a minute to access the Microsoft Windows Tutorial Tour by following the steps below. 1. Launch Microsoft Windows 95 on your computer. 2. Select Help from the Start taskbar. 3. Select Tour: Ten Minutes to Using Windows under the Contents tab. 4. Follow the instructions on your screen. Navigating Through the MATWorX 32 Taskbar The MATWorX 32 Taskbar (Figure 2-1) is the main window of the program. It contains buttons and pulldown menus listing the selections available in the program. Each button or menu selection provides access to the tools and applications available in the program. To activate a selection, click on it. The Taskbar offers dynamic functionality to the program by allowing you to change it based on the Add-Ins you want to use. For example, by default each Add-In appears as a menu item and a button on the Taskbar. If you remove an Add-In from the Taskbar (via the Add-In Manager), it will no longer display as a menu item or button. If you choose to add it back, it will re-appear on the Taskbar. The Taskbar enables you to navigate through the program and perform various functions. It is also the launch point for MATWorX 32 tools and applications. The default Taskbar items and corresponding buttons, where applicable, are described on the following pages. Page 8 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview Note: Some menu items (Add-In Manager, Help Contents F1, and About MATWorX 32) do not have a corresponding button. These items are accessible only from the pull-down menus. Figure 2-1 MATWorX 32 Taskbar PBX Menu Connect - Select this menu item to access the Connection to PBX dialog where you can select a PBX from a list of available PBXs and connect to it. You can also click the Connect to PBX button to select a PBX from a list of available PBXs and connect to it. Disconnect - Select this menu item to access the Disconnect from PBX dialog where you can disconnect from the current PBX. You can also click the Disconnect from PBX button to disconnect from the current PBX. System Menu The System Menu is a dynamic menu that contains system-related Add-Ins. For information about a particular System Add-In, access the online Help for that Add-In. You can also click the System Tool Palette button to display a floating palette of buttons that can launch system-related Add-Ins. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 9 MATWorX 32 Overview Station Menu The Station Menu is a dynamic menu that contains station-related Add-Ins. For information about a particular Station Add-In, access the online Help for that Add-In. You can also click the Station Tool Palette button to display a floating palette of buttons that can launch station-related Add-Ins. Number Plan Menu The Number Plan Menu is a dynamic menu that contains number plan-related Add-Ins. For information about a particular Number Plan Add-In, access the online Help for that Add-In. You can also click the Numbering Plan Tool Palette button to display a floating palette of buttons that can launch number plan-related Add-Ins. Trunk Menu The Trunk Menu is a dynamic menu that contains trunk-related Add-Ins. For information about a particular Trunk Add-In, access the online Help for that Add-In. You can also click the Trunk Tool Palette button to display a floating palette of buttons that can launch trunk-related Add-Ins. Features Menu The Features Menu is a dynamic menu that contains feature-related Add-Ins. For information about a particular Feature Add-In, access the online Help for that Add-In. Page 10 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview You can also click the Features Tool Palette button to display a floating palette of buttons that can launch feature-related Add-Ins. Add-Ins Menu Add-In Manager - Select this menu item to access the Add-Ins Manager dialog where you can add and remove Add-Ins to/from the MATWorX 32 Taskbar. Refer to Chapter 6 “Add-Ins” for more information. Active Add-Ins - Select this menu item to display a sub-menu that lists all currently active Add-Ins. Also, you can choose to “show all”, “hide all”, and “unload all” active Add-Ins. Applications Menu MACH Script Editor - Select this menu item to access the MACH Script Editor dialog where you can create and save a list (script) of NEAX2000 IVS commands to perform tasks in the PBX. You can also use the MACH Script Editor to perform many other operations. Refer to Chapter 7 “MACH Script Editor” for more information. You can also click the MACH Script Editor button to access the MACH Script Editor dialog. Scheduler - Select this menu item to access the MATWorX 32 Scheduler dialog where you can build and schedule scripts. You can also use the MACH Script Editor to build scripts and then schedule them to run using the Scheduler. Refer to Chapter 8 “Scheduler” for more information. You can also click the Scheduler button to access the MATWorX 32 Scheduler dialog. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 11 MATWorX 32 Overview DESIWorX - Select this menu item to access the DESIWorX dialog where you can create and print function key labels for your Dterm stations. The labels are saved in a database and can be modified and printed when necessary. Refer to Chapter 9 “DESIWorX” for more information. You can also click the DESIWorX button to access the DESIWorX dialog. Configuration Wizard - Select this menu item to access the PBX Configuration Wizard where you can establish the proper communication settings between your computer and the NEAX2000 IVS. The Wizard asks you simple questions and then uses the information to automatically configure the connection for the PC and the PBX. Refer to “Using the PBX Configuration Wizard” on page 29 for more information on accessing and using the PBX Configuration Wizard. You can also click the Configuration Wizard button to access the PBX Configuration Wizard. Help Menu Help Contents F1 - Select this menu item to access the main contents page of the MATWorX 32 online Help system. The Help system provides you with easy access to information about procedures, tools, AddIns, commands, values, and shortcuts. Tip of the Day - Select this menu item to display an informative tip about using MATWorX 32 and related tools and applications. About MATWorX 32 - Select this menu item to access the About box to view MATWorX 32 version and system information. Page 12 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview Command Manual - Select this menu item to launch Adobe Acrobat Reader (included with MATWorX 32) and automatically open the NEAX2000 IVS Command Manual. You can also click the Acrobat Reader button to launch Adobe Acrobat Reader and automatically display a menu where you can select and open the MATWorX 32 User’s Guide, NEAX2000 IVS Command Manual, Help on Using Acrobat Reader, and NEC’s Copyright Notice. Working with MATWorX 32 Dialogs and Buttons The dialogs within MATWorX 32 enable you to perform various functions in order to program a NEAX2000 IVS PBX. Many dialogs contain buttons, fields, boxes, and other options that are described within this guide. You are able to move each MATWorX 32 dialog by placing your cursor on the title bar and holding down your left mouse button, dragging the dialog to its new position, and releasing the mouse button. In addition, you are able to resize many of the MATWorX 32 dialogs and Help windows by placing your cursor on the outside border of the dialog, and once you see double arrows, holding down your left mouse button and dragging the border to its new size. Refer to “Introduction to Working in Windows 95” on page 8 for more information about basic Windows concepts. The following buttons appear on various dialogs within MATWorX 32. You can view What’s This? Help for all active buttons in the program by clicking your right mouse button while positioned over the button in question. Listed below is a description and function of each button. Clicking the Exit Dialog button closes the dialog. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 13 MATWorX 32 Overview Clicking the What’s This? button enables you to click on a field or button in a dialog to display What’s This Help for the item. Clicking the OK button saves changes and closes the dialog. Clicking the Lookup Data button replaces the listed data with the most current data contained in the PBX. Clicking the Cancel Data button stops the lookup process. Data replaced during the lookup process will remain changed. Clicking the Update Data button saves the changes on the dialog to the PBX. Clicking the Hide Dialog button hides the Add-In dialog from view, but leaves it loaded in your PC’s memory so it can appear quickly if you launch it again. All data is retained until you close the dialog. Clicking the Print Data button launches the Print Preview dialog where you can preview a report before printing. You can then click the Print Data button to print the displayed data to your default printer. Clicking the Zoom button on the Print Preview dialog enables you to zoom in and out on a report. Page 14 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview Clicking the Export button on the Print Preview dialog enables you to save and export the displayed report to a file. Clicking the Email button on the Print Preview dialog enables you to email the report directly from MATWorX 32 if your email system supports MAPI. Clicking the Delete Data button clears the displayed data on the dialog. It does not clear the data from the PBX. Clicking the Add button enables you to add an Add-In to the MATWorX 32 Taskbar. Refer to Chapter 6 “Add-Ins” for more information. Clicking the Remove button enables you to remove an Add-In from the MATWorX 32 Taskbar. Refer to Chapter 6 “Add-Ins” for more information. Clicking the Clear Grid button completely clears the displayed grid, but does not delete the information from the database. Clicking the Delete Grid button clears the grid and deletes the information from the database. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 15 MATWorX 32 Overview Clicking the Reset PBX button resets the PBX. A PBX reset is required before an update can take effect. Note, if you reset the PBX, all existing call connections will end. Also, if you are connected to the PBX through a direct connection, your connection will be lost, but will be automatically reconnected. Clicking the Close button disregards any changes not already sent to the PBX and closes the dialog. Clicking the PBX Configuration Wizard button launches the wizard. Clicking the Setup button displays an easy way to determine your modem’s Initialization and Termination strings. Page 16 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Overview Printing a Report The MACH Script Editor, Scheduler, and several AddIns enable you to print reports and listup data by clicking the Print Data button. The Print Preview dialog (Figure 2-2) automatically displays so you can preview the report before printing. Figure 2-2 Print Preview Dialog You can use the Print Preview dialog to: ◆ Print the displayed report by clicking the Print Data button. ◆ Zoom in and out on the report by clicking the Zoom button. ◆ Save and export the displayed report to a file. ◆ Email the report directly from within MATWorX 32 if your email system supports MAPI. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 17 MATWorX 32 Overview This page is for your notes. Page 18 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Installing MATWorX 32 Chapter 3 Installing MATWorX 32 In this chapter you learn about the following: ◆ MATWorX 32 hardware and software “system” requirements ◆ MATWorX 32 installation instructions for Windows 95 and NT 4.0 or higher System Requirements MATWorX 32 requires an IBM or compatible PC running Microsoft Windows 95 or NT 4.0 or higher and a NEAX2000 IVS PBX with 1000 series software or higher. Table 3-1 System Requirements Minimum Requirements Recommended 486/66MHz processor Pentium 166MHz processor 16MB RAM for Windows 95 32MB RAM for Windows NT 32MB RAM 50MB available hard-disk space before installation 75MB available hard-disk space or more before installation SVGA monitor with 800 x 600 resolution 15” or larger SVGA monitor with 1024 x 768 resolution CD-ROM drive Valid NEAX2000 IVS hardware connection (direct serial or modem) Mouse MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 19 Installing MATWorX 32 MATWorX 32 Installation Instructions To install MATWorX 32 for the first time, or to return to Setup later to add optional features or Help files you didn’t install the first time, you must use the installation CD included in your MATWorX 32 package. You must run Setup from Windows. Important: Be sure to close all Windows programs and screen savers that are running and disable any virus detection programs before using the Setup program. The following procedure walks you through the installation of MATWorX 32. The Setup consists of a series of dialogs that supply you with default answers to questions regarding the installation of files to your hard disk. To accept the default answers, click the Next button. To make changes, click the Browse button and select a different directory, then click OK to return to the dialog box. Note: Page 20 The following procedure assumes you are starting the Setup program from your computer’s CD-ROM drive D:. If you start from a different drive, substitute the letter of that drive in this procedure. 1. Launch Microsoft Windows 95 or NT version 4.0 or higher on your computer. 2. Place the MATWorX 32 CD in the CD-ROM drive. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Installing MATWorX 32 3. Select Run from the Start taskbar. A dialog similar to the following displays (Figure 3-1). Figure 3-1 Run Dialog 4. Type D:\Setup in the Open text box and click OK. The MATWorX Install dialog displays (Figure 3-2). Figure 3-2 MATWorX Install Dialog MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 21 Installing MATWorX 32 5. Click Next. The Welcome dialog displays (Figure 3-3). Figure 3-3 Welcome Dialog 6. Read the information in the Welcome dialog, then click Next. The Software License Agreement dialog displays (Figure 3-4). Figure 3-4 Software License Agreement Page 22 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Installing MATWorX 32 7. Read the information in the Software License Agreement dialog, then click Yes to accept the terms of the license agreement. The Readme Information dialog displays (Figure 3-5). Figure 3-5 Readme Information Dialog 8. Read the information in the Readme Information dialog, then click Next. The Choose Destination Location dialog displays (Figure 3-6). Figure 3-6 Choose Destination Location Dialog MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 23 Installing MATWorX 32 9. To accept the default destination directory, click Next. To change it, click Browse and select the desired directory, click OK, and then click Next. The Select Program Folder dialog displays (Figure 3-7). Figure 3-7 Select Program Folder Dialog 10. To accept the default program folder, click Next. To change it, select an existing folder or type a new name in the edit box, then click Next. The Start Copying Files dialog displays (Figure 3-8) listing the settings you have established thus far. Figure 3-8 Start Copying Files Dialog Page 24 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Installing MATWorX 32 11. To accept the settings and begin copying files to your hard disk, click Next. To change any setting, click Back to go backwards through the installation until the desired dialog displays. Then make the necessary adjustment(s) and click Next until the Setup program begins copying files to your hard disk. The Setup Progress windows display (Figure 3-9), indicating the progress of the Setup program and the level of resources available on your computer. Figure 3-9 Setup Progress Windows The Setup Complete dialog displays (Figure 3-10) informing you that the Setup program has finished copying files to your hard disk. Figure 3-10 Setup Complete Dialog 12. Click Finish to complete the MATWorX 32 installation process. You can now run the MATWorX 32 program. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 25 Installing MATWorX 32 This page is for your notes. Page 26 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Getting Started Chapter 4 Getting Started In this chapter you learn about the following: ◆ Starting MATWorX 32 ◆ Connecting to a NEAX2000 IVS PBX ◆ Exiting MATWorX 32 Starting MATWorX 32 This procedure explains how to launch MATWorX 32 each time you want to run the program. Note: Before you can use MATWorX 32 to program a NEAX2000 IVS, you must configure a communication link between your PC and the PBX. Refer to “Connecting to a NEAX2000 IVS PBX” on page 29. 1. Launch Microsoft Windows 95 or NT 4.0 or higher on your computer. 2. Select Programs / MATWorX 32 / MATWorX 32 from the Start taskbar (Figure 4-1). Figure 4-1 Starting MATWorX 32 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 27 Getting Started 3. If you are launching MATWorX 32, DESIWorX 32, or Scheduler 32 for the first time, the User Information dialog displays (Figure 4-2). Figure 4-2 User Information Dialog 4. Enter your Name, Company, and Product Serial Number in the appropriate text boxes, then click Next. The MATWorX 32 Taskbar displays (Figure 4-3). Figure 4-3 MATWorX 32 Taskbar You have now successfully started MATWorX 32. Page 28 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Getting Started Connecting to a NEAX2000 IVS PBX Note: For the best performance using MATWorX 32, establish a direct communication connection from your computer to the PBX at 9600 baud. If you must use a modem connection, connect at 2400 baud. Using the PBX Configuration Wizard The PBX Configuration Wizard enables you to establish the proper communication settings between your computer and the NEAX2000 IVS. The Wizard asks you simple questions and then uses the information to automatically configure the connection for the PC and the PBX. If you have already established a connection between your computer and a PBX, you can still run the Wizard if you want to establish a connection to a different PBX. The following procedure explains how to launch the PBX Configuration Wizard. Note: 1. The PBX Configuration Wizard automatically starts when you click the Connect button if there are no configurations established for a PBX. Launch MATWorX 32. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 29 Getting Started 2. Select Configuration Wizard from the Applications menu, or click the Configuration Wizard button. The PBX Configuration Wizard dialog displays (Figure 4-4). Figure 4-4 PBX Configuration Wizard Dialog 3. Follow the instructions on your screen. Help is available for each dialog in the Wizard by clicking the Help button. Establishing the Connection Once you have established the communication settings between your computer and a NEAX2000 IVS, you can connect to it using MATWorX 32. 1. Launch MATWorX 32. 2. Click the Connect button on the MATWorX 32 Taskbar. The Connection to PBX dialog displays (Figure 4-5). Figure 4-5 Connection to PBX Dialog Page 30 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Getting Started 3. Select the PBX that you want to connect to. Click the down arrow to view all available PBXs. 4. Click the OK button. You have now successfully connected MATWorX 32 to the PBX. Troubleshooting a Failed Connection The following bulleted list provides possible reasons for a failed connection between your computer and the PBX, as well as the action required to correct the problem. ◆ Have you created a hardware link between your PC and the PBX? Yes - Go to the next bullet item. No - MATWorX 32 will not operate properly until the hardware link is made. Linking your PC to the PBX is an important part of the PBX installation. This is different from configuring the communication settings between your PC and the PBX like what is established using the PBX Configuration Wizard. Please read the NEAX2000 IVS MAT Operation Guide for complete instructions on setting up the hardware link. I don’t understand the question - Your PC and the PBX need to be joined by communications hardware. For example, when the PC is located near the PBX, it is best to link them directly using a serial cable. When the PC is located away from the PBX, they must be linked over a telephone line, using modems in the PC and PBX. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 31 Getting Started Page 32 ◆ Have you entered configuration information for your PBX? Yes - Go to the next bullet item. No - Run the PBX Configuration Wizard to establish the proper communication settings between your computer and the PBX. I don’t understand the question - Once the hardware link is established, configuration information is necessary for the PC to connect to the PBX. For example, to dial the PBX, your PC must know the PBX's phone number. If you have not entered this data, you must do so by using the PBX Configuration Wizard. ◆ Have you run the PBX Configuration Wizard again since the connection failed? Yes - Go to the next bullet item. No - Run the PBX Configuration Wizard to detect any connection changes and re-establish the proper communication settings between your computer and the PBX. I don’t understand the question Sometimes changes occur with the connection without you knowing about them. These changes may cause the connection to fail. Many failed connections that were originally setup using the PBX Configuration Wizard can be repaired by running the Wizard again. The Wizard detects changes that have occurred since the last good connection was made. ◆ Is the failed connection a direct cable link or a modem connection? Direct Connection Reasons: ✓ The PC COM Port is currently in use by another application ✓ Defective cable ✓ Loose cable connection ✓ Incorrect cable type MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Getting Started Modem Connection ☞ No Dial Tone Action: Listen to the modem while it dials to determine that no dial tone was present. Reasons: ✓ PC modem's power is off (external only) ✓ PC modem's telephone line is not active or not properly plugged in ✓ PBX configuration indicates the wrong PC COM port ✓ PBX Configuration indicates a Direct setting when the connection is really Modem ✓ External modem data cable is not properly connected to the PC ✓ External modem data cable is defective ✓ Telephone line cable is defective ☞ No Ringing Action: Listen to the modem after it dials to determine that no ringing occurred. Reason: Incorrect phone number (too short) ☞ Ringing followed by a voice answer or a recorded message Action: Listen to the modem while it dials to determine that the call was answered. Reasons: ✓ Too many digits were entered for the phone number ✓ Incorrect digits ✓ Incorrect access code ✓ Incorrect area code ☞ Ringing, But No Answer Action: Listen to the modem while it dials to determine that it kept ringing. Reasons: ✓ Incorrect phone number ✓ PBX Port 1 is not set for the built-in PBX modem MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 33 Getting Started ✓ PBX power is off ✓ A valid station number is not assigned to the built-in PBX modem ☞ Busy Signal Action: Listen to the modem while it dials to determine that a busy signal is received. Reasons: ✓ Incorrect phone number ✓ PBX modem is being accessed by another user ☞ Ring and Answer, but no connect message Action: Listen to the modem while it dials to determine that the PBX answered. Watch for a Connect message. Reasons: ✓ PC modem's highest speed is less than the PBX modem's speed ✓ Inappropriate initialization string ☞ Connect message, but no carrier detect message Action: Listen to the modem while it dials to determine that an answer was received. Watch for the Connect message, followed by the Carrier Detect message. Reason: Possible incorrect PBX command. Do not use PBX Command 40, YY=11, Second Data = 5. Note: Page 34 If you are an advanced user, you can change any of the PBX configuration settings using the PBX Configuration dialog. This dialog is accessed from the PAM by selecting PBX Configuration from the Edit menu, then selecting Dialog View. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Getting Started Disconnecting from the PBX This procedure explains how to disconnect from a PBX when you are finished working with it. 1. Click the Disconnect button on the MATWorX 32 Taskbar. The Disconnect from PBX dialog displays (Figure 4-6). Figure 4-6 Disconnect from PBX Dialog 2. Click the OK button. MATWorX 32 disconnects from the PBX. Exiting MATWorX 32 This procedure explains how to exit MATWorX 32 when you are finished working in the program. It is recommended to close all open MATWorX 32 AddIns and applications that may running before exiting the program. 1. Access the MATWorX 32 Taskbar (Figure 4-7). Figure 4-7 MATWorX 32 Taskbar 2. Click the Exit Dialog button right corner of the dialog. in the upper You have now successfully shutdown MATWorX 32. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 35 Getting Started This page is for your notes. Page 36 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 PBX Access Module (PAM) Chapter 5 PBX Access Module (PAM) In this chapter you learn about the following: ◆ What’s the PAM? ◆ PAM Communication Overview ◆ PAM Online Help What’s the PAM? The PAM (Figure 5-1) is an application that acts as a gateway between MATWorX 32 tools and a NEAX2000 IVS PBX. It provides connection and communication links for programming the PBX. When you start MATWorX 32, the PAM automatically starts. Then, when MATWorX 32 tools need access to the PBX, they send Maintenance Operation Console (MOC) commands to the PAM. This operation is transparent to the user. It is not necessary for you to manually use the PAM. However, you can use its features if you are familiar with the PBX's MOC mode, and you want more control at the MOC level. Figure 5-1 PAM Dialog MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 37 PBX Access Module (PAM) You can use the PAM to: ◆ Modify a dial-up profile (PBX configuration) for each PBX you access. Use the PBX Configuration Wizard to create dial-up profile. ◆ Connect to and disconnect from available PBXs. However, when using MATWorX 32 the recommended way to do this is with the PBX Connect and PBX Disconnect buttons on the MATWorX 32 Taskbar. ◆ View a real-time log of the transactions between the PAM and the PBX. ◆ Send any of the NEAX2000 IVS PBX commands to the PBX. PAM Communication Overview The PAM provides an Application Programming Interface (API) that: Page 38 ◆ Provides high-level Object Linking and Embedding (OLE) commands that can be used by Windows-based applications, such as MATWorX 32 tools, to retrieve and program PBX data. ◆ Ensures all OLE client applications yield enough time to each other to complete command transactions with the PBX. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 PBX Access Module (PAM) Figure 5-2 represents the communication flow between MATWorX 32 tools, the PAM, and the PBX. Figure 5-2 PAM Communication Flow PAM Online Help The PAM application contains its own contextsensitive online Help system. This guide provides a simple overview to the features and capabilities of the PAM. For more detailed information, including procedures and detailed descriptions, access the PAM online Help system. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 39 PBX Access Module (PAM) Accessing PAM Online Help There are several ways to access and use the PAM online Help system. ◆ To access the main Help contents, select Help Contents F1 from the Help menu on the PAM menu bar. You can also access the main Help contents by selecting Programs / MATWorX 32 / PAM Help from the Start taskbar. ◆ To display Help for the current PAM dialog, press F1. ◆ To display What’s This? Help, click the What’s button on the title bar of the dialog, This? then click on a field or button to display a pop-up description of the field or button. ◆ To display What’s This? Help, position your cursor over a field or button and click your right mouse button to display the What’s This? floating menu. Then click on the floating menu to display the popup description of the field or button. ◆ Page 40 To display Tool Tips for a button, place your cursor over the button for one or two seconds, then a small pop-up window displays with the button’s description. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Add-Ins Chapter 6 Add-Ins In this chapter you learn about the following: ◆ What’s an Add-In? ◆ Four categories of Add-Ins ◆ Installing an Add-In ◆ Starting an Add-In? ◆ Removing an Add-In ◆ Add-In Online Help What’s an Add-In? Add-Ins are the basic tools of MATWorX 32. Each one acts like a separate application by providing you with specialized capabilities to program PBX features and functions. Using Add-Ins, you can program a PBX with information like station and trunk assignments, numbering plan data, and caller ID to name a few. MATWorX 32 comes with several Add-Ins that can be accessed from the Taskbar. You can run multiple AddIns at the same time. In addition, you can create custom Add-Ins for specialized business solutions by purchasing a developer’s kit from NEC or an authorized NEC dealer. Add-Ins can be added (installed) and removed from the MATWorX 32 taskbar. When an Add-In is removed, it is not deleted from the program, rather it is only removed from the Taskbar. It can be easily added back with just a few clicks of the mouse. This way you can customize the Taskbar with only the Add-Ins that you use on a regular basis. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 41 Add-Ins Four Categories of Add-Ins Features Feature Add-Ins (Figure 6-1) simplify PBX return values by translating them from an encrypted code into a meaningful message. Software ID and Display Issue are two examples of this type of Add-In. Figure 6-1 Feature Add-Ins Enhanced Features Enhanced Feature Add-Ins (Figure 6-2) use one or more related commands to setup a specific task or feature within the PBX. For example, the Caller ID Add-In uses multiple commands such as command 30, 09, 05, 06, 08, etc. to setup this enhanced feature in the PBX. Figure 6-2 Enhanced Feature Add-Ins Page 42 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Add-Ins Commands Command Add-Ins (Figure 6-3) enable you to setup data within the PBX for one particular command. For example, Trunk Data and Trunk Route Add-Ins represent commands 30 and 35, respectively. Figure 6-3 Command Add-Ins Wizards Wizard Add-Ins (Figure 6-4) provide a simple way to perform difficult tasks by walking you through a series of questions in an automated process. The answers are then used by the program to perform the task. For example, the PBX Configuration Wizard automatically configures the communication connection between the PC and the PBX. Figure 6-4 Wizard Add-Ins MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 43 Add-Ins Installing an Add-In The following procedure explains how to install an existing Add-In to the MATWorX 32 program so you can access it from the Taskbar. By default, all Add-Ins are installed and accessible from the Taskbar. Unless you remove an Add-In, you will not need to perform this procedure. 1. Access the MATWorX 32 Taskbar. 2. From the Add-Ins menu, select Add-In Manager. The Add-Ins Manager dialog displays (Figure 6-5). Figure 6-5 Add-Ins Manager Dialog 3. Click the Add button. The Add-Ins Components dialog displays (Figure 6-6). Figure 6-6 Add-Ins Components Dialog Page 44 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Add-Ins 4. Select the Add-In you want to install and click Open. The Notice dialog displays (Figure 6-7) informing you that the Add-In has been successfully registered (installed). Figure 6-7 Add-In Installed Dialog 5. Click OK. The Add-Ins Manager dialog redisplays with the Add-In included in the list of current Add-In modules. Notice that the Add-In also appears under the appropriate menu item and tool palette (button) on the Taskbar. You have now successfully installed an Add-In. Starting an Add-In Add-Ins are accessed and run from the MATWorX 32 Taskbar. Simply select one from a pull-down menu or click on a tool palette (button) to open it, then select the appropriate Add-In. Removing an Add-In The following procedure explains how to remove an existing Add-In from the MATWorX 32 Taskbar. By default, all Add-Ins are installed and accessible from the Taskbar. When an Add-In is removed, it is not deleted from the program, rather it is only removed from the Taskbar. It can be easily added back with just a few clicks of the mouse. This way you can customize the Taskbar with only the Add-Ins that you use on a regular basis. 1. Access the MATWorX 32 Taskbar. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 45 Add-Ins 2. From the Add-Ins menu, select Add-In Manager. The Add-Ins Manager dialog displays (Figure 6-8). Figure 6-8 Add-Ins Manager Dialog 3. Select the Add-In module you want to remove and click the Remove button. The Notice dialog displays (Figure 6-9) informing you that the AddIn has been successfully removed. Figure 6-9 Add-In Removed Dialog 4. Click OK. The Add-Ins Manager dialog redisplays with the Add-In removed from the list of current Add-In modules. Notice that the Add-In no longer appears under the appropriate menu item and tool palette (button) on the Taskbar. You have now successfully removed an Add-In. Page 46 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Add-Ins Add-In Online Help This guide provides a simple overview to the features and capabilities of Add-Ins. For more detailed information, including procedures and descriptions, access the online Help for each individual Add-In. Help for Add-In dialogs is included in the MATWorX 32 online Help system. Refer to Chapter 10 “MATWorX 32 Online Help” for features and ways to access and print Help topics. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 47 Add-Ins This page is for your notes. Page 48 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MACH Script Editor Chapter 7 MACH Script Editor In this chapter you learn about the following: ◆ What’s the MACH Script Editor? ◆ Starting the MACH Script Editor ◆ MACH Script Editor Online Help What’s the MACH Script Editor? The MOC Accelerated Command Heap (MACH) dialog (Figure 7-1) is a powerful time-saving tool that is integrated into MATWorX 32. It is similar to working with the Maintenance Operation Console (MOC), but provides much more functionality by enabling you to create a list of NEAX2000 IVS commands (a script) to perform tasks in the PBX. The script can be saved, printed, and run at any time. Figure 7-1 MACH Script Editor Dialog MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 49 MACH Script Editor Starting the MACH Script Editor The following procedure explains how to access and run the MACH Script Editor from MATWorX 32. 1. Access the MATWorX 32 Taskbar. 2. From the Applications menu, select MACH Script Editor, or click the MACH Script Editor button on the button bar. You have now successfully launched the MACH Script Editor dialog. MACH Script Editor Online Help This guide provides a simple overview to the features and capabilities of the MACH Script Editor. For more detailed information, including procedures and descriptions, access the online Help for the MACH Script Editor. Help for the MACH Script Editor is included in the MATWorX 32 online Help system. Refer to Chapter 10 “MATWorX 32 Online Help” for features and ways to access and print Help topics. Page 50 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Scheduler Chapter 8 Scheduler In this chapter you learn about the following: ◆ What’s a Scheduler? ◆ Starting the Scheduler ◆ Scheduler Online Help What’s a Scheduler? The Scheduler (Figure 8-1) is a versatile application that can be used stand-alone or in conjunction with the MACH Script Editor. You can build and schedule scripts (series of MOC commands) all within the Scheduler, or you can build the scripts using the MACH Script Editor and then schedule them to run using the Scheduler. You can schedule the script to run at certain times during a day, week, or month. You can build simple or complex scripts that will modify NEAX2000 IVS behavior at scheduled times. Figure 8-1 Scheduler Dialog MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 51 Scheduler You can use the Scheduler to: ◆ Create MOC command scripts. ◆ Delete a script. ◆ Login to the PBX. ◆ Schedule a script to run. ◆ Schedule PBX system backups. ◆ View the results of a script. ◆ Print a script. Starting the Scheduler The following procedure explains how to access and run the Scheduler from MATWorX 32. Note: You can also start the Scheduler by selecting Programs / MATWorX 32 / Scheduler from the Start taskbar in Windows. 1. Access the MATWorX 32 Taskbar. 2. From the Applications menu, select Scheduler, or click the Scheduler button on the button bar. You have now successfully launched the Scheduler application. Scheduler Online Help The Scheduler application contains its own contextsensitive online Help system. This guide provides a simple overview to the features and capabilities of the Scheduler. For more detailed information, including procedures, descriptions, tools, and tips, access the Scheduler online Help system. Page 52 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Scheduler Accessing Scheduler Online Help There are several ways to access and use the Scheduler online Help system. ◆ To access the main Help contents, select Help Contents F1 from the Help menu on the Scheduler menu bar. You can also access the main Help contents by selecting Programs / MATWorX 32 / Scheduler Help from the Start taskbar. ◆ To display Help for the current Scheduler dialog, press F1. ◆ To display Tool Tips for a button, place your cursor over the button for one or two seconds, then a small pop-up window displays with the button’s description. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 53 Scheduler This page is for your notes. Page 54 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 DESIWorX Chapter 9 DESIWorX In this chapter you learn about the following: ◆ What’s DESIWorX? ◆ Starting DESIWorX ◆ DESIWorX Online Help What’s DESIWorX? DESIWorX (Figure 9-1) is a unique application that enables you to create and print function key labels for the Dterm stations on your NEAX2000 IVS. The labels are saved in a database and can be modified and printed when necessary. Figure 9-1 DESIWorX Dialog You can use the DESIWorX to: ◆ Create a label database, including label design. ◆ Add a bitmap to a label. ◆ Create, modify, and delete label macros. ◆ Print labels. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 55 DESIWorX Starting DESIWorX The following procedure explains how to access and run DESIWorX from MATWorX 32. Note: You can also start DESIWorX by selecting Programs / MATWorX 32 / DESI32 from the Start taskbar in Windows. 1. Access the MATWorX 32 Taskbar. 2. From the Applications menu, select DESIWorX, or click the DESIWorX button on the button bar. You have now successfully launched the DESIWorX application. DESIWorX Online Help The DESIWorX application contains its own contextsensitive online Help system. This guide provides a simple overview to the features and capabilities of DESIWorX. For more detailed information, including procedures and descriptions, access the DESIWorX online Help system. Accessing DESIWorX Online Help There are several ways to access and use the DESIWorX online Help system. Page 56 ◆ To access the main Help contents, select Help Contents F1 from the Help menu on the DESIWorX menu bar. You can also access the main Help contents by selecting Programs / MATWorX 32 / WORX32 Help from the Start taskbar. ◆ To display Help for the current DESIWorX dialog, press F1. ◆ To display Tool Tips for a button, place your cursor over the button for one or two seconds, then a small pop-up window displays with the button’s description. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Online Help Chapter 10 MATWorX 32 Online Help In this chapter you learn about the following: ◆ Features of the MATWorX 32 online Help system ◆ Accessing the online Help system ◆ Printing Help topics Online Help Features Within the online Help system, you will find a wealth of useful information pertaining to the MATWorX 32 program and its tools (Add-Ins, MACH Script Editor, and PBX Configuration Wizard). In addition, you will find separate Help systems for each of the MATWorX 32 Applications (PAM, DESIWorX, and Scheduler). Some features include: • Help for each dialog, including a description and purpose of the dialog and its buttons • Context-sensitive “What’s This?” Help for every control (field and button) within a dialog • Tool Tips when your cursor is positioned over active buttons • Step-by-step procedures for configuring and programming a NEAX2000 IVS PBX Accessing the Online Help System There are several ways to access and use the online Help system within MATWorX 32. You can display and work in your current MATWorX 32 dialog while a Help window is open. You can also resize and move the MATWorX 32 dialog or the Help window to make it easier to display and follow the Help procedures while you work in MATWorX 32. MATWorX 32 provides four types of Help. These include Main Help Contents, Dialog-level Help, What’s This? Help, and Tool Tips. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 57 MATWorX 32 Online Help Main Help Contents To access the main Help contents, select Help Contents F1 from the Help menu on the MATWorX 32 Taskbar. You can also access the main Help contents by selecting Programs / MATWorX 32 / MATWorX 32 Help from the Start taskbar. Dialog-level Help To display Help for the current MATWorX 32 dialog, press F1. What’s This? Help What’s This? Help is a means to display pop-up information about a particular field or button within a dialog. To display What’s This? Help for a field or button, do one of the following: ◆ Click the What’s This? button on the title bar of the dialog, then click on a field or button to display a pop-up description of the field or button. ◆ Position your cursor over a field or button and click your right mouse button to display the What’s This? floating menu. Then click on the floating menu to display the popup description of the field or button. Tool Tips Tool Tips, sometimes referred to as “Balloon Help”, provides a brief (one or two word) description of an active button on a dialog or menu. To display Tool Tips for a button, place your cursor over the button for one or two seconds, then a small pop-up window displays with the button’s description. Page 58 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 MATWorX 32 Online Help Printing Help Topics 1. Access the Help topic you want to print. 2. Click the Print button or select Print Topic from the File menu. The Print dialog displays. 3. Click OK. Tip: You can use your right mouse button to click inside the Help window, then click Print Topic. This also works for printing the contents of a pop-up window. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 59 MATWorX 32 Online Help This page is for your notes. Page 60 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Extended Command Set Appendix A Extended Command Set The Extended Command Set is a set of custom commands that can be used in the MACH Script Editor. These extended commands provide enhanced functionality to many of the existing NEAX2000 IVS Commands. The purpose of the extended commands is to enable you to quickly and easily perform complicated tasks within a script by reducing the number of commands you need to use. The NEAX2000 IVS Command Set is comprised of the commands used with a MAT Terminal, as specified in the “NEAX2000 IVS Command Manual.” (The commands look like: CM12 YY=03.) The Extended Command Set characters are modifiers you type in front of the NEAX2000 IVS command in the MACH Script Editor window. The following list represents the Extended Command Set. @10 Finds the LEN assigned to the station in the First Data field and displays the LEN in the Second Data field. ~10 Swaps the LEN assignments of the stations indicated in the First and Second Data fields. >10 Moves the station in the First Data field to the LEN indicated in the Second Data field. &10 Assigns an Add-On Module to the station in the First Data field. %10 Finds the Line Equipment Card type (MP) associated with the LEN in the First Data field and then displays it in the Second Data field. ^12 Copies the Class-1 Feature assignments from the station in the First Data field to the station in the Second Data field. ^13 Copies the Class-2 Feature assignments from the station in the First Data field to the station in the Second Data field. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 61 Extended Command Set @20X (where X represents the Numbering Plan Group 0 - 3) Finds the Access Codes assigned to the Feature Code displayed in the First Data field. The first returned Access Code is displayed in the SD field. Additional Access Codes are displayed in the ED field. Page 62 ^90 Copies the Programmable Key assignments from the station in the First Data field to the station in the Second Data field. @980 Determines whether an Add-On exists for the station in the First Data field. ?1X (where X represents any command from the NEAX2000 IVS Command Set) Uses the First Data specified in the previous command as the First Data in this command. (Leave this Second Data field blank.) ?2X (where X represents any command from the NEAX2000 IVS Command Set) Uses the Second Data, that was specified or returned as a result of the previous command, as the First Data in this command. (Leave this Second Data field blank.) *X (where X represents any command from the NEAX2000 IVS Command Set) Performs a PBX System Reset after executing the specified command. This operation will drop all calls, and should not be used with modem connections—only with direct connections. ! Performs a PBX System Reset. This operation will drop all calls, and should not be used with modem connections—only with direct connections. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Extended Command Set LX (where X represents any command from the NEAX2000 IVS Command Set) Performs a lookup and listing of all Second Data. (For example, L10 retrieves all LEN assignments.) This Extended Command cannot be used with any other Extended Commands in a script; it must be the only command line in a script. LFX (where X represents any command from the NEAX2000 IVS Command Set) Performs a filtered lookup and listing of all existing Second Data. (For example, LF10 retrieves all existing LEN assignment data, but leaves out data for the unassigned LENs.) This Extended Command cannot be used with any other Extended Commands in a script; it must be the only command line in a script. MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 63 Extended Command Set This page is for your notes. Page 64 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Error Codes Appendix B Error Codes The following error codes are generated by MATWorX 32 and displayed in the Error text box on the MATWorX 32 Taskbar. These messages indicate processing errors generated in the PBX or the PAM while performing tasks within MATWorX 32. All error codes contain five digits, the first two beginning with 10. The remaining three digits are divided into four series beginning with 100, 200, 300, or 400. • Series 100 errors are generated by the PBX Interface Class, indicating an error occurred inside the PBX while performing a requested operation. • Series 200 errors are currently not implemented. • Series 300 errors are generated by the PDQ Comm Class, indicating a communication error occurred while talking with the PBX. • Series 400 errors are generated by the Save/Load/ Verify (SLV) Class, indicating an error occurred while performing a save, load, or backup operation. Series 100 Error Codes No Error (Message 10100) Object Not Registered (Error 10101) Port Not Open (Error 10102) Port Not Selected (Error 10103) Failed to Connect (Error 10104) Data Error (Error 10105) Digit Error (Error 10106) Time Out (Error 10107) Checksum Error (Error 10108) No File Defined (Error 10109) MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 65 Error Codes File Error (Error 10110) Read Header Error (Error 10111) Write Header Error (Error 10112) Data Not Found (Error 10113) Wait Busy Now (Error 10114) Verify Failed (Error 10115) Load Failed (Error 10116) Code Not Used (Error 10117) Assigned Already (Error 10118) Invalid Area Number (Error 10119) PBX Error (Error 10120) PBX Busy (Error 10121) Handshake Time Out (Error 10122) PBX Initialize Error (Error 10123) Hardware Error (Error 10124) Wrong Error (Error 10125) Not Assigned (Error 10126) Listup Not Supported (Error 10140) Indicates you tried to use a command to listup data, and the command is not used by MATWorX 32 to generate listup data or the command being used is not supported by the connected PBX. User Cancelled (Error 10150) Series 200 Error Codes (currently not implemented) No Error (Message 10200) Object Not Registered (Error 10201) Port Not Open (Error 10202) Port Not Selected (Error 10203) Failed to Connect (Error 10204) Data Error (Error 10205) Page 66 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Error Codes Digit Error (Error 10206) Time Out (Error 10207) Checksum Error (Error 10208) No File Defined (Error 10209) File Error (Error 10210) Read Header Error (Error 10211) Write Header Error (Error 10212) Data Not Found (Error 10213) Wait Busy Now (Error 10214) Verify Failed (Error 10215) Load Failed (Error 10216) Code Not Used (Error 10217) Assigned Already (Error 10218) Invalid Area Number (Error 10219) PBX Error (Error 10220) PBX Busy (Error 10221) Handshake Time Out (Error 10222) PBX Initialize Error (Error 10223) Hardware Error (Error 10224) Wrong Error (Error 10225) Not Assigned (Error 10226) Listup Not Supported (Error 10240) User Cancelled (Error 10250) Series 300 Error Codes No Error (Message 10300) Object Not Registered (Error 10301) Port Not Open (Error 10302) Port Not Selected (Error 10303) MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 67 Error Codes Failed to Connect (Error 10304) Data Error (Error 10305) Digit Error (Error 10306) Time Out (Error 10307) Checksum Error (Error 10308) No File Defined (Error 10309) File Error (Error 10310) Read Header Error (Error 10311) Write Header Error (Error 10312) Data Not Found (Error 10313) Wait Busy Now (Error 10314) Verify Failed (Error 10315) Load Failed (Error 10316) Code Not Used (Error 10317) Assigned Already (Error 10318) Invalid Area Number (Error 10319) PBX Error (Error 10320) PBX Busy (Error 10321) Handshake Time Out (Error 10322) PBX Initialize Error (Error 10323) Hardware Error (Error 10324) Wrong Error (Error 10325) Not Assigned (Error 10326) Listup Not Supported (Error 10340) Indicates you tried to use a command to listup data, and the command is not used by MATWorX 32 to generate listup data or the command being used is not supported by the connected PBX. User Cancelled (Error 10350) Page 68 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Error Codes Series 400 Error Codes No Error (Message 10400) Object Not Registered (Error 10401) Port Not Open (Error 10402) Port Not Selected (Error 10403) Failed To Connect (Error 10404) Data Error (Error 10405) Digit Error (Error 10406) Time Out (Error 10407) Checksum Error (Error 10408) No File Defined (Error 10409) File Error (Error 10410) Read Header Error (Error 10411) Write Header Error (Error 10412) Data Not Found (Error 10413) Wait Busy Now (Error 10414) Verify Failed (Error 10415) Load Failed (Error 10416) Code Not Used (Error 10417) Assigned Already (Error 10418) Invalid Area Number (Error 10419) PBX Error (Error 10420) PBX Busy (Error 10421) Handshake Time Out (Error 10422) PBX Initialize Error (Error 10423) Hardware Error (Error 10424) Wrong Error (Error 10425) Not Assigned (Error 10426) MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 69 Error Codes Listup Not Supported (Error 10440) Indicates you tried to use a command to listup data, and the command is not used by MATWorX 32 to generate listup data or the command being used is not supported by the connected PBX. User Cancelled (Error 10450) Page 70 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Directory and File Structure Appendix C Directory and File Structure Appendix C provides information about the directory structure, files, and file locations of the MATWorX 32 suite of applications installed on your computer. Note: If you changed the destination directory or program folder name during the installation process, the information below may be different on your machine. MATWorX 32 and related applications use many different files. The information here can be beneficial for troubleshooting if one or more files should accidentally become lost, corrupted, or renamed. Figure C-1 displays the directories and subdirectories that contain the MATWorX 32 application files. Figure C-1 Directory and File Structure MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 71 Directory and File Structure The following list represents the directories and related subdirectories included in the MATWorX 32 suite of applications. Caution: Do not rename any of the MATWorX 32 files, subdirectories, or directories once they have been installed on your computer. WorX32 - main directory where all subdirectories are located (the name of this directory may be different if you changed it during the installation) AddIns - where Add-In files are located Configwiz - where PBX Configuration Wizard files are located DESIWorX - where DESIWorX label program files are located Db - subdirectory of DESIWorX where DESIWorX database files are located Language - where language database files are located MATWorX - where MATWorX program files and subdirectories are located Help - subdirectory of MATWorX where Add-In Help files are located Reader - subdirectory of MATWorX where Adobe Acrobat Reader files and MATWorX 32 supporting documentation are located Fonts - subdirectory of Reader where Adobe Acrobat Reader fonts are located PFM - subdirectory of Fonts where additional Adobe Acrobat Reader fonts are located Help - subdirectory of Reader where the Adobe Acrobat Reader Help file is located Page 72 MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Directory and File Structure Pam - where PAM program files are located Reports - where report templates are located SETWorX - where Scheduler program files are located Userdat - where database files are located MATWorX 32 User’s Guide NDA-24215 Revision 1.0 Page 73 Directory and File Structure This page is for your notes. Page 74 MATWorX 32 User’s Guide NDA-24215 Revision 1.0
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