Netgear orporated 08200087 54Mbps Wireless ADSL2+Modem Router User Manual DG834GUv5 SM 17jan08 User Manua

Netgear Incorporated 54Mbps Wireless ADSL2+Modem Router DG834GUv5 SM 17jan08 User Manua

Contents

manual

December 2007208-10136-02 v2.0NETGEAR, Inc.4500 Great America Parkway Santa Clara, CA 95054 USA54 Mbps Wireless ADSL2+ Modem Router Setup Manual
ii© 2007 by NETGEAR, Inc. All rights reserved.TrademarksNETGEAR and the NETGEAR logo are trademarks of NETGEAR, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.Statement of ConditionsIn the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice.NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
iii54 Mbps Wireless ADSL2+ Modem Router Setup ManualGetting to Know Your Wireless RouterUnpacking Your New Router ............................................................................................. 1Hardware Features ............................................................................................................ 2Front Panel .................................................................................................................. 2Back Panel .................................................................................................................. 4Router Side Panel ....................................................................................................... 5Router Label ................................................................................................................ 6Positioning Your Wireless Router ...................................................................................... 6Installing Your Wireless ADSL2+ Modem Router .............................................................. 7Installing Your Router Using the Smart WizardUsing the Smart Wizard ..................................................................................................... 9Accessing Your Router After Installation and Checking for New Firmware ..................... 10Installing Your Router Manually(Advanced, Mac, and Linux Users)Understanding ADSL Microfilters .................................................................................... 12ADSL Microfilter ........................................................................................................ 12ADSL Microfilter with Built-In Splitter ......................................................................... 12Connecting Your Wireless ADSL2+ Modem Router ........................................................ 13Verifying Your Connection ............................................................................................... 15Setting Up Your Router for Internet Access ..................................................................... 16Configuring Your Wireless NetworkSpecifying Wireless Settings ........................................................................................... 20Using WPS to Configure the Wireless Network ............................................................... 21TroubleshootingBasic Functioning ............................................................................................................ 23Power LED Not On .................................................................................................... 24Power LED is Red ..................................................................................................... 24LAN or Internet Port LEDs Not On ............................................................................ 24Troubleshooting the Web Configuration Interface ........................................................... 25Troubleshooting the ISP Connection ............................................................................... 26ADSL link .................................................................................................................. 26Obtaining an Internet IP Address .............................................................................. 27
ivTroubleshooting PPPoE or PPPoA ........................................................................... 28Troubleshooting Internet Browsing ........................................................................... 28Troubleshooting a TCP/IP Network Using the Ping Utility ............................................... 29Testing the LAN Path to Your Router ........................................................................ 29Testing the Path from Your Computer to a Remote Device ...................................... 30Restoring the Default Configuration and Password ......................................................... 30Using the Reset Button ............................................................................................. 30Technical Specifications and Default ConfigurationGeneral Specifications ..................................................................................................... 31Default Configuration ....................................................................................................... 32Related DocumentsRegistration and Certifications
1Getting to Know Your Wireless RouterCongratulations on your purchase of a NETGEAR® high-speed wireless router, the 54 Mbps Wireless ADSL2+ Modem Router Model DG834G.Before you begin installing your router, check the package contents (see “Unpacking Your New Router” on page 1). Become familiar with the front and back panels of your router—especially the LEDs—and the important information on the router label (see “Hardware Features” on page 2).Then, read the section on “Positioning Your Wireless Router” on page 6 to ensure that you have selected the best location to install your router. This chapter describes how to set up the router on your Local Area Network (LAN) and connect to the Internet. It describes how to set up your wireless ADSL2+ modem router for Internet access and configure basic wireless connectivity.Unpacking Your New RouterYour router should contain the following items:• Wireless ADSL2+ Modem Router• AC power adapter (varies by region)• Category 5 (Cat 5) Ethernet cable• Telephone cable with RJ-11 connector• Microfilters (quantity and type vary by region)•Resource CD, including:– The Smart Wizard Installation Assistant– This manual• Warranty and Support Information cardsIf any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair.
2 Getting to Know Your Wireless RouterHardware FeaturesBefore you install and connect your router, take a moment to become familiar with the front and back panels of the router—especially the LEDs on the front panel.Front PanelThe wireless ADSL2+ modem router front panel shown below contains status LEDs. You can use the LEDs to verify various conditions. The following table describes each LED..Figure 1Table 1. LED Descriptions LED Activity Description1. Power, factory resetSolid greenSolid redOffFactory resetPower is supplied to the router.POST (Power-On Self-Test) failure or device malfunction.Power is not supplied to the router.Lights momentarily while the reset button is depressed for 6 seconds, then blinks red three times when the reset button is released, and then turns green as the gateway resets to the factory defaults.2. Ethernet ports 1-4Solid greenBlinking greenSolid AmberBlinking amberOffThe powered device is connected to the associated Ethernet Local Area Network (LAN) port, which is operating at 100 Mbps.Data is being transmitted or received at 100 Mbps.The powered device is connected to the associated Ethernet Local Area Network (LAN) port, which is operating at 10 Mbps.Data is being transmitted or received at 10 Mbps.No link is detected on this port, or modem powered off, or no cable or no powered device is connected to the associated port.1 2 3 4 5 6
Getting to Know Your Wireless Router 33. WirelessSolid greenBlinking greenOffThe Wireless Access Point is enabled.Data is being transmitted or received over the wireless link.The Wireless Access Point is disabled. 4. USBSolid greenBlinking greenOffA USB device is connected to the port.Data is being transmitted or received over the USB port.No USB device is connected to the port. 5. DSLSolid greenBlinking greenOffThe ADSL port is synchronized with your ISP’s DSL Access Multiplexer (DSLAM).The ADSL is synchronizing with the DSLAM. The LED blinks at a rate of 2 Hz when the wireless ADSL2+ modem router is trying to detect a carrier signal, and blinks at 4 Hz when the carrier has been detected and the wireless ADSL2+ modem router is trying to train.No link is detected on the ADSL port, or the wireless ADSL2+ modem router is powered off.6. InternetSolid greenBlinking greenRedOffThe wireless ADSL2+ modem router is connected to the Internet. The LED will remain solid green if the Internet session is dropped due to an idle time-out, but an ADSL connection is still present. If the session is dropped for any other reason, the LED will turn off. The wireless ADSL2+ modem router is connected to the Internet and traffic is passing through the device.The wireless ADSL2+ modem router attempted to connect to the Internet but failed.The wireless ADSL2+ modem router is powered off, or in bridged mode, or there is no ADSL connection.Table 1. LED Descriptions (continued)
4 Getting to Know Your Wireless RouterBack PanelThe back panel of the wireless ADSL2+ modem router contains port connections.The ports on the router are color-coded to distinguish your Internet port from the other four ports that connect to the wired computer(s) on your LAN. The rear panel contains the following elements:1. Wireless antenna2. Factory default reset button3. AC power adapter input4. USB port5. Four local Ethernet RJ-45 LAN ports for connecting the router to the local computers6. RJ-11 ADSL port for connecting the router to an ADSL lineFigure 2122 3 4 5
Getting to Know Your Wireless Router 5Router Side PanelThe side panel of the router has a WPS button and a Wireless button.•WPS. To use the Wi-Fi Protected Setup (WPS) feature with clients on the network that are Wi-Fi certified and WPA capable. See “Using WPS to Configure the Wireless Network” on page 21.•Wireless. By default, the wireless ADSL2+ modem router is set up to work as a wireless access point. Pressing this button turns the wireless access point feature off and on. You can also do this through the Wireless Settings screen (see the link to your User Manual on the Resource CD.)Figure 3WPSWireless
6 Getting to Know Your Wireless RouterRouter LabelThe label on the back of the wireless ADSL2+ modem router shows the router’s MAC address, serial number, security PIN, and factory default login information. Positioning Your Wireless RouterThe wireless ADSL2+ modem router lets you access your network from virtually anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router. For example, the thickness and number of walls the wireless signal must pass through may limit the range. For best results, place your router: • Near the center of the area where your computers and other devices will operate, preferably within line of sight to your wireless devices.• Accessible to an AC power outlet and near Ethernet cables for wired computers.• In an elevated location such as a high shelf, keeping the number of walls and ceilings between the wireless ADSL2+ modem router and your other devices to a minimum.• Away from electrical devices which are potential sources of interference, such as ceiling fans, home security systems, microwaves, or the base for a cordless phone. • Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete can also affect your wireless signal.Figure 4Failure to follow these guidelines can result in significant performance degradation or an inability to wirelessly connect to the Internet.
Getting to Know Your Wireless Router 7Installing Your Wireless ADSL2+ Modem RouterTo help you set up your router and get on the Internet quickly, the Resource CD contains a Smart Wizard™. The Smart Wizard walks you through the steps required to connect your router, microfilters, and PC(s); configure your wireless settings; and enable wireless security for your network. When you have finished, you will be Internet ready!You can set up your wireless ADSL2+ modem router using one of two methods:.•Smart Wizard Setup: The Smart Wizard setup is available on your Resource CD. See “Installing Your Router Using the Smart Wizard” on page 9 to use the Smart Wizard. – This is the easiest option. The wizard guides you through the setup process. It automates many of the steps and verifies that the steps have been successfully completed.– Smart Wizard requires a PC running Microsoft Windows..•Manual Setup: If you cannot or prefer not to use the Smart Wizard, see “Installing Your Router Using the Smart Wizard” on page 9. For example, if you are connecting to a Mac, are using a Linux operating system, or are technically knowledgeable, select this option. If you choose to use this option and install your router manually, for best results, install and set up your router in this order:1. Install and connect your wireless router to your network (see “Connecting Your Wireless ADSL2+ Modem Router” on page 13).2. Set up your wireless router for Internet access (see “Setting Up Your Router for Internet Access” on page 16).3. Configure your wireless network and select wireless security settings to protect your wireless network (see “Configuring Your Wireless Network” on page 19).If you have a Macintosh or Linux system, you need to use the manual installation method (see “Installing Your Router Manually (Advanced, Mac, and Linux Users)” on page 11).Before running the Smart Wizard on a corporate PC to set up your home router, check with your company’s network support staff. Corporate network settings or Virtual Private Network (VPN) client software may conflict with the default settings of a home router. If you are unsure about whether there might be a conflict, use a different computer.
8 Getting to Know Your Wireless Router
9Installing Your Router Using theSmart WizardTo use the Smart Wizard, you must be using a PC with Windows Vista, or Windows 2000 or Windows XP with Service Pack 2. The Smart Wizard setup procedure should take about 15 minutes to complete. Before using the Smart Wizard to set up your router, ensure that:• You have an ADSL Internet service connection through an Internet Service Provider (ISP).• You have the configuration information provided by your ISP. Using the Smart Wizard The NETGEAR Smart Wizard takes you through the procedure to connect your router, ADSL microfilters, and PC(s). It then helps you to configure your wireless settings and enable wireless security for your network. The Smart Wizard guides you through the setup process by automating many of the steps. At each step in the setup process, the Smart Wizard checks to ensure that the steps you perform are successfully completed.To install your router using the Smart Wizard:1. Locate the ADSL settings information provided by your Internet Service Provider.2. Insert the Resource CD into your Windows PC. The CD will automatically start and detect the language you are using on your PC. Select a different language option, if you prefer. 3. When the Welcome screen appears, click Setup to start the Smart Wizard. Follow the instructions and prompts to complete the installation.The Smart Wizard guides you through installing your router, connecting your router to the Internet, configuring your wireless network settings, and selecting the optimum security protection for your network. If you choose not to select a security option during installation, If the CD does not automatically start, browse the CD and double-click .
10 Installing Your Router Using the Smart Wizardyou can log into the router later to select a security option (see “Accessing Your Router After Installation and Checking for New Firmware” on page 10).You are now connected to the Internet!To set up your wireless network, see “Configuring Your Wireless Network” on page 19.Accessing Your Router After Installation and Checking for New FirmwareThe Smart Wizard only appears when you first install the router or when the router is in its factory default state (for example, if you have reset the router to its factory default settings). To change the settings after installing and configuring your router using the Smart Wizard, you can click the desktop shortcut—a preconfigured shortcut placed on your desktop at installation—to open the router main menu.1 Optionally, you can also open a browser window and log in to the router. After logging in, you can:• Configure WPS.• Specify wireless settings.For advanced features not convered in this manual, see the link to the online User Manual on the router’s main menu.To ensure optimum performance of your high-speed wireless router, the wireless adapter card for each computer in your network should support the same technology as your router (see the online User Manual for more information).1. The shortcut icon is installed on your desktop only when using the Smart Wizard installation method.
11Installing Your Router Manually(Advanced, Mac, and Linux Users)Before installing and connecting your router manually, review the list below and make sure that you have all of the necessary information.• Internet ADSL service connection through an Internet Service Provider (ISP).• The configuration information your ISP gave you. Depending on how your Internet account was set up, you may need the following information to set up your wireless ADSL2+ modem router and access the Internet: – Host and Domain Name– Internet Login Name and Password (frequently an email address and password)– Domain Name Server (DNS) Addresses– Fixed or Static IP AddressYour ISP should have provided you with all the information needed to connect to the Internet. If you cannot locate this information, ask your ISP. • ADSL Microfilters (see • Your computers set to DHCP enabled.If you have not already done so:• Check the package contents of your router to ensure that it is complete (see “Unpacking Your New Router” on page 1”).• Select an optimum location for your wireless ADSL2+ modem router after reviewing the guidelines presented in “Positioning Your Wireless Router” on page 6.”
12 Installing Your Router Manually (Advanced, Mac, and Linux Users)Understanding ADSL MicrofiltersADSL technology uses the same wires as your telephone service. However, ADSL adds signals to the telephone lines which create noise in the telephone service. You must use ADSL microfilters to filter out these signals before they reach your telephone.ADSL MicrofilterEach device such as a telephone, fax machine, answering machine, or caller ID display will require an ADSL microfilter.ADSL Microfilter with Built-In SplitterUse an ADSL microfilter with built-in splitter when there is a single wall outlet which must provide connectivity for both the wireless ADSL2+ modem router and telephone equipment.If you purchased the wireless ADSL2+ modem router in a country where a microfilter is not included, you must acquire one.Figure 5Do not connect the wireless ADSL2+ modem router to the ADSL line through a microfilter unless the microfilter is a combination microfilter/splitter specifically designed for this purpose. Doing so will prevent block your connection to the Internet. If you have any doubts about this, connect the wireless ADSL2+ modem router directly to the ADSL line.Figure 6
Installing Your Router Manually (Advanced, Mac, and Linux Users) 13Connecting Your Wireless ADSL2+ Modem Router Before you install your wireless ADSL2+ modem router, make sure that the Internet Protocol (TCP/IP) Property settings on your computer are set to “automatically obtain an IP address” using DHCP and “Obtain DNS server address automatically.” You can check these settings by looking at the TCP/IP Properties of your Internal Network Connections, which are accessible through the Control Panel of your computer. If you are unsure about this, refer to the documentation for your computer or see the link to TCP/IP Addressing in “Related Documents” on page 35.To connect the wireless ADSL2+ modem router, the ADSL filter and the computer:1. Connect an ADSL filter as shown below.You must install an ADSL filter for every telephone that uses the same phone line as your wireless ADSL2+ modem routera. Select the filter and splitter that you need based on the type of phone line at your location.If you are replacing an existing router, disconnect it completely from your network and set it aside before starting to install your new router. If you purchased the DG834G v4 in a country where an ADSL filter is not included, you must acquire one.Figure 71 231 One-Line Filter. Use with a phone or fax machine.2 Splitter. Use with a one-line filter to share an outletwith a phone and the modem router.3 Two-line filter with splitter. Use to share an outletwith a phone and the modem router.
14 Installing Your Router Manually (Advanced, Mac, and Linux Users)b. Connect the filter, and splitter (if used).• For a two-line filter connection, insert the filter into the phone outlet and connect the phone to the phone line connector (A).• For a one-line filter with a separate splitter, insert the splitter into the phone outlet, connect the one-line filter to the splitter, and then connect the phone to the filter2. Connect the wireless ADSL2+ modem router to the ADSL filter. Using the included phone cable with RJ-11 jacks, connect the ADSL port (B) of the wireless ADSL2+ modem router to the ADSL port (C) of the two-line filter.Figure 8Figure 9Improperly connecting a filter to your wireless ADSL2+ modem router will block your ADSL connection.ATwo-line filterconnectionCB
Installing Your Router Manually (Advanced, Mac, and Linux Users) 153. Connect the Ethernet cable (D) from a wireless ADSL2+ modem router LAN port to the Ethernet adapter in your computer.4. Connect the power adapter to the router and plug it in to a power outlet. 5. Connect any additional wired PCs to your router by inserting an Ethernet cable from a PC into one of the three remaining LAN ports.Verifying Your ConnectionVerify that your router is connected correctly by checking the wireless ADSL2+ modem router status lights.• The power light is lit after turning on the router.• The DSL Internet light is lit, indicating a DSL connection.• The wireless light is lit after turning on the router.• The Internet light is green, indicating you are connected to the ADSL network.Now, turn on your computer. If software usually logs you in to your Internet connection, do not run that software. Cancel it if it starts automatically. Verify the following:• The local lights are lit for any connected computers.Figure 10D
16 Installing Your Router Manually (Advanced, Mac, and Linux Users)Setting Up Your Router for Internet AccessWhen configuring your wireless router manually, you must log in to your wireless ADSL2+ modem router to set it up initially and to make any changes to your wireless router’s settings later.To access the router:1. Type http://192.168.0.1 in the address field of your browser, and then click Enter..A login screen similar to the one shown in the following displays:The factory default state is reset when you use the Restore Factory Settings button. See “Restoring the Default Configuration and Password” on page 30 for more information.You can also enter either of these addresses to connect to your wireless router: http://www.routerlogin.net or http://www.routerlogin.com.Figure 11Figure 12
Installing Your Router Manually (Advanced, Mac, and Linux Users) 172. When prompted, enter admin for the router User Name and password for the router Password, both in lowercase letters. (For security reasons, the router has its own user name and password.) The Main menu displays.3. From the menu options in the left navigation pane, click Setup Wizard. The Setup Wizard screen displays.4. Select one of the following options: • Select Yes to allow the Setup Wizard to detect your Internet connection. When prompted, click Next. The wizard will help you configure your wireless router to access the Internet.• Select No to set up the connection yourself. Click Next and the Basic Settings screen displays. Enter the required information for your ISP connection in the appropriate fields. If you need assistance, follow the Basic Settings Help screens on the router interface or see the online User’s Manual for this wireless ADSL2+ modem router. 5. Click Apply to save your settings and complete your connection.You should now be connected to the Internet! The router user name and password are not the same as any user name or password you may use to log in to your Internet connection.Figure 13If you cannot connect to the wireless router, check the Internet Protocol (TCP/IP) properties in the Network Connections section of your Control Panel. It should be set to obtain both IP and DNS server addresses automatically. For assistance, see your computer documentation or see the links in “Related Documents” on page 35.
18 Installing Your Router Manually (Advanced, Mac, and Linux Users)If you do not connect successfully: • Review your settings and make sure that you have selected the correct options and typed everything correctly. • Contact your ISP to verify that you have the correct configuration information.• Read “Troubleshooting” on page 23.If problems persist, register your NETGEAR product and contact NETGEAR Technical Support.
19Configuring Your Wireless NetworkAfter the router is installed and the Internet connection is working, configure its wireless network settings. The wireless network settings of the router must match the wireless network settings of any wireless devices that connects wirelessly to the router (such as wireless adapter cards and wireless computers). For a wireless connection, the router and each wireless computer must use the same SSID, also called the wireless network name, and the same wireless security. NETGEAR strongly recommends that you use wireless security. To configure the wireless network, you can either specify the wireless settings, or you can use the Wi-Fi Protected Setup (WPS) to automatically set the SSID and implement WPA/WPA2 security.• To specify the wireless settings, you must know the following:– SSID. The default SSID for the router is NETGEAR. – The wireless mode (802.11n, 802.11g, or 802.11b) that each wireless adapter supports.– Wireless security option. NETGEAR strongly recommends that you use wireless security. To successfully implement wireless security, check each wireless adapter to determine which wireless security option it supports. See “Specifying Wireless Settings” on page 20.• WPS automatically implements wireless security on the router while, at the same time, allowing you to automatically implement wireless security on any WPS-enabled devices (such as wireless computers and wireless adapter cards). To activate WPS, you can press a WPS button on the router, click an onscreen WPS button, or enter a PIN number. This generates a new SSID and implements WPA/WPA2 security.– The WPS button is on the side of the router. There is also an onscreen WPS button that can be used.– The PIN number for the router is on the label on the bottom of the router (see “Router Label” on page 6.Indoors, computers can connect over wireless networks at a range of several hundred feet. This can allow others outside of your immediate area to access your network.
20 Configuring Your Wireless Network– All wireless computers and wireless adapters on the network must be Wi-Fi certified and WPA or WPA 2 capable, and they must support WPS configuration.See “Using WPS to Configure the Wireless Network” on page 21.Specifying Wireless SettingsThe Wireless Settings screen lets you set your wireless network connections and the wireless security option for your network and router. If WPS is used, this is done automatically.To set up basic wireless connectivity: 1. Log in to the wireless ADSL2+ modem router at its default LAN address of http://192.168.0.1with its default user name of admin and default password of password, or using whatever LAN address and password you have set up.2. On the main menu, select Wireless Settings to display the Wireless Settings screen.Note that the default SSID is NETGEAR.3. Set the Region. Select the region where the router is located. 4. Leave the wireless mode at the default setting of Up to 270 Mbps. This mode is backward compatible with 802.11b and 802.11g wireless adapters.5. Click Apply to save your changes.If you configure the router from a wireless computer and you change the router’s SSID, channel, or security settings, you will lose your wireless connection when you click Apply. You must then change your computer’s wireless settings to match the router’s new settings. To avoid this situation, you can use a computer that is connected to the router with an Ethernet cable.You can also enter either of these addresses to connect to your wireless router: http://www.routerlogin.net or http://www.routerlogin.com.The SSID of any wireless adapters must match the SSID you configure in the wireless ADSL2+ modem router. If they do not match, you will not get a wireless connection.
Configuring Your Wireless Network 21To set up your computers for wireless connectivity:1. Program the wireless settings of each computer or wireless adapter to have the same SSID (wireless network name) as the router.2. Check that the wireless adapter on each computer can support the mode and security option that you selected. (If you have a question, see the online User Manual or review the settings you selected in “Specifying Wireless Settings” on page 20).3. Check that the security settings on each wireless device match the security settings of the router. For example, if you selected a security option requiring a passphrase, then the same passphrase must be used for each wireless computer.4. Check that each wireless computer has a wireless link and is able to obtain an IP address by DHCP from the router. To access the Internet from any computer connected to your wireless ADSL2+ modem router, launch a browser such as Microsoft Internet Explorer or Netscape Navigator. You should see the wireless ADSL2+ modem router’s Internet LED blink, indicating communication to the ISP.Using WPS to Configure the Wireless NetworkThese instructions assume that you are configuring WPS in the router for the first time. If you specify your wireless settings then you do not need to use WPS.To set up basic wireless connectivity: 1. Log in to the wireless ADSL2+ modem router at its default LAN address of http://192.168.0.1with its default user name of admin and default password of password, or using whatever LAN address and password you have set up.2. On the router main menu, select Add a WPS Client (computers that will connect wirelessly to the router are clients). For a Windows PC, go to the Control Panel and select Network Connections. Check the Wireless Connections Properties and ensure that TCP/IP Properties are set to Obtain an IP address automatically.You can also enter either of these addresses to connect to your wireless router: http://www.routerlogin.net or http://www.routerlogin.com.
22 Configuring Your Wireless Network3. When prompted, either press the router WPS button or enter the router PIN number.The router tries to communicate with the client for 2 minutes if you used the WPS button, or 4 minutes if you entered the PIN.4. Go to the client wireless computer. Run a WPS configuration utility such as the NETGEAR Smart Wizard, Microsoft Vista Windows Connect Now, or Jumpstart. The client wireless computer detects the WPS feature of the router.5. On the client wireless computer, follow the utility’s instructions to press a WPS button or to enter a PIN.The router WPS screen displays a message confirming that the client was added to the wireless network. The router generates an SSID, and implements WPA/WPA2 wireless security. 6. Note the new SSID and WPA/WPA2 password for the wireless network.To access the Internet from any computer connected to your wireless ADSL2+ modem router, launch a browser such as Microsoft Internet Explorer or Netscape Navigator. You should see the wireless ADSL2+ modem router’s Internet LED blink, indicating communication to the ISP.
23TroubleshootingThis chapter gives information about troubleshooting your wireless ADSL2+ modem router. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.• Is the router on?Go to “Basic Functioning” on page 23.• Have I connected the router correctly?Go to “Troubleshooting the Web Configuration Interface” on page 25.• I cannot access the router’s configuration with my browser.Go to “Troubleshooting Internet Browsing” on page 28.• I have configured the router but I can’t access the Internet.Go to “Troubleshooting the ISP Connection” on page 26.• I cannot remember the router’s configuration password.Go to “Using the Reset Button” on page 30.• I want to clear the configuration and start over again.Go to “Restoring the Default Configuration and Password” on page 30.Basic FunctioningAfter you turn on power to the router, the following sequence of events should occur:1. When power is first applied, verify that the Power LED is on (see “Hardware Features” on page 2 for an illustration and explanation of the LEDs).2. After approximately 10 seconds, verify that:a. The LAN port LEDs are lit for any local ports that are connected.b. The ADSL Internet port LED is lit.
24 TroubleshootingIf a port’s LED is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the LED will be amber.If any of these conditions does not occur, refer to the appropriate following section.Power LED Not OnIf the Power and other LEDs are off when your router is turned on:• Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet. • Check that you are using the power adapter supplied by NETGEAR for this product.If the error persists, you have a hardware problem and should contact technical support.Power LED is RedWhen the router is turned on, it performs a power-on self test. If the Power LED turns red after a few seconds or at any other time during normal operation, there is a fault within the router. The power LED also turns red when you depress the factory default reset push button, and blinks red 3 times when that button is released. However, in this case, the wireless ADSL2+ modem router is working normally.If the power LED turns red to indicate a router fault:• Cycle the power to see if the router recovers.If the power LED is still red one minute after power up:• Cycle the power to see if the router recovers.• Clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1. This procedure is explained in “Using the Reset Button” on page 30.If the error persists, you might have a hardware problem and should contact technical support.LAN or Internet Port LEDs Not OnIf either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made, check the following:• Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation.• Make sure that power is turned on to the connected hub or workstation.
Troubleshooting 25• Be sure you are using the correct cable: when connecting the ADSL port, use the cable that was supplied with the wireless ADSL2+ modem router. If the Internet LED is still off, this may mean that there is no ADSL service or the cable connected to the ADSL port is bad.Troubleshooting the Web Configuration InterfaceIf you are unable to access the router’s Web Configuration interface from a computer on your local network, check the following:• If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.• Make sure your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.0.2 to 192.168.0.254. Refer to “Preparing a Computer for Network Access” on page 35 to find your computer’s IP address. • If your computer’s IP address is shown as 169.254.x.x:, it might because recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer.• If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1. This procedure is explained in “Using the Reset Button” on page 30.• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.• Try quitting the browser and launching it again.• Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.If the router does not save changes you have made in the Web Configuration Interface, check the following:• When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost. • Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.
26 TroubleshootingTroubleshooting the ISP ConnectionIf your router is unable to access the Internet, you should check the ADSL connection, then the Internet TCP/IP connection. ADSL linkIf your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the Internet LED.Internet LED Green or Blinking GreenIf your ADSL Internet LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct.Internet LED Blinking AmberIf your ADSL Internet LED is blinking amber, then your wireless ADSL2+ modem router is attempting to make an ADSL connection with the service provider. The LED should turn green within several minutes. If the Internet LED does not turn green, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.If disconnecting telephones does not result in a green ADSL Internet LED, there may be a problem with your wiring. If the telephone company has tested the ADSL signal at your Network Interface Device (NID), then you may have poor quality wiring in your house.ADSL Internet LED OffIf the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one of the following:• Check that the telephone company has made the connection to your line and tested it.
Troubleshooting 27• Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless ADSL2+ Modem Router uses pins 2 and 3.Obtaining an Internet IP AddressIf your wireless ADSL2+ modem router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the wireless ADSL2+ modem router is able to obtain a Internet IP address from the ISP. Unless you have been assigned a static IP address, your wireless ADSL2+ modem router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface.To check the Internet IP address from the browser interface: 1. Launch your browser and select an external site such as http://www.netgear.com.2. Access the Main Menu of the wireless ADSL2+ modem router’s configuration at http://192.168.0.1. 3. Under the Maintenance heading, click on “Router Status” and check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your wireless ADSL2+ modem router has not obtained an IP address from your ISP.If your router is unable to obtain an IP address from the ISP, the problem may be one of the following:• If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See “Troubleshooting PPPoE or PPPoA” on page 28.• Your ISP may check for your computer's host name.Assign the computer Host Name of your ISP account to the wireless ADSL2+ modem router in the browser-based Setup Wizard.• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer’s MAC address. In this case:– Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address; or– Configure your router to spoof your computer’s MAC address. This can be done in the Basic Settings menu. Refer to the online help in the wireless ADSL2+ modem router main menu.
28 TroubleshootingTroubleshooting PPPoE or PPPoAThe PPPoE or PPPoA connection can be debugged as follows:1. Access the Main Menu of the router at http://192.168.0.1.2. Under the Maintenance heading, select the Router Status link.3. Click the Connection Status button.4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The wireless ADSL2+ modem router will continue to attempt to connect indefinitely.If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password. There also may be a provisioning problem with your ISP.Troubleshooting Internet BrowsingIf your wireless ADSL2+ modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet:• Your computer may not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the wireless ADSL2+ modem router’s configuration, reboot your computer and verify the DNS address as described in “Preparing a Computer for Network Access” on page 35. Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation.• Your computer may not have the wireless ADSL modem router configured as its TCP/IP default gateway.If your computer obtains its information from the wireless ADSL2+ modem router by DHCP, reboot the computer and verify the wireless ADSL2+ modem router address as described in “Preparing a Computer for Network Access” on page 35.Unless you connect manually, the wireless ADSL2+ modem router will not authenticate using PPPoE or PPPoA until data is transmitted to the network.
Troubleshooting 29Troubleshooting a TCP/IP Network Using the Ping UtilityMost TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easy by using the ping utility in your computer.Testing the LAN Path to Your RouterYou can ping the router from your computer to verify that the LAN path to your router is set up correctly.To ping the router from a PC running Windows 95 or later:1. From the Windows toolbar, click the Start button and select Run.2. In the field provided, type Ping followed by the IP address of the router, as in this example:ping 192.168.0.13. Click OK.You should see a message like this one:Pinging <IP address> with 32 bytes of dataIf the path is working, you see this message:Reply from < IP address >: bytes=32 time=NN ms TTL=xxxIf the path is not working, you see this message:Request timed outIf the path is not functioning correctly, you could have one of the following problems:• Wrong physical connections– Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN or Internet Port LEDs Not On” on page 24.– Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.• Wrong network configuration– Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.
30 Troubleshooting– Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.Testing the Path from Your Computer to a Remote DeviceAfter verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type:PING -n 10 <IP address>where <IP address> is the IP address of a remote device such as your ISP’s DNS server.If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:• Check that your PC has the IP address of your router listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP default gateway as described in “Preparing a Computer for Network Access” on page 35.• Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.• If your ISP assigned a host name to your PC, enter that host name as the Account Name in the Basic Settings menu.Restoring the Default Configuration and PasswordThis section explains how to restore the factory default configuration settings, changing the router’s administration password to password and the IP address to 192.168.0.1. You can erase the current configuration and restore factory defaults in two ways:• Use the Erase function of the Web Configuration Manager.• Use the Reset button on the rear panel of the router. Use this method for cases when the administration password or IP address is not known.Using the Reset ButtonTo restore the factory default configuration settings without knowing the administration password or IP address, you must use the Default Reset button on the rear panel of the router.1. Press and hold the Reset button until the Test LED turns on (about 10 seconds).2. Release the Default Reset button and wait for the router to reboot.
31Technical Specifications and DefaultConfigurationThis appendix provides technical specifications and factory default configuration settings for the wireless ADSL2+ modem router.General SpecificationsThe following table lists technical specification for the wireless ADSL2+ modem router.Network Protocol and Standards CompatibilityTCP/IP, RIP-1, RIP-2, DHCP, PPPoE or PPPoA, RFC 1483 Bridged or Routed Ethernet, and RFC 1577 Classical IP over ATMPower adapter North America: 120V, 60 Hz, inputUK, Australia: 240V, 50 Hz, inputEurope: 230V, 50 Hz, inputJapan: 100V, 50/60 Hz, inputAll regions (output): 12 V DC @ 1.0A outputPhysical Dimensions: 6.9 in. x 1.1 in. x 4.7 in. (175.3 mm x 27.9 mm x 119.4 mm)Weight: 0.7 lbs. ( 0.3 kg)Environmental Operating temperature: 0q to 40q C (32º to 104º F)Operating humidity: 90% maximum relative humidity, noncondensingRegulatory compliance Meets requirements of: FCC Part 15 Class B; VCCI Class B; EN 55 022 (CISPR 22), Class BInterface specifications LAN: 10BASE-T or 100BASE-Tx, RJ-45WAN: ADSL, Dual RJ-11, pins 2 and 3T1.413, G.DMT, G.Lite ITU Annex A or B (ITU Annex A and ITU Annex B are separate models. The same unit cannot do both.)
32 Technical Specifications and Default ConfigurationDefault ConfigurationYou can use the reset button located on the rear panel of your Wireless ADSL2+ Modem Router to reset all settings to their factory defaults. This is called a hard reset. To perform a hard reset, push and hold the reset button for three seconds. Your Wireless ADSL2+ Modem Router will return to the factory configuration settings shown in the table below.Table 2. Factory Default Configuration Settings Feature Default BehaviorRouter LoginUser Login URL http://www.routerlogin.net or http://www.routerlongin.comUser Name (case sensitive) admin Login Password (case sensitive) passwordInternet ConnectionWAN MAC Address Use default addressWAN MTU Size 1500Port Speed AutoSenseLocal Network (LAN)Lan IP 192.168.0.1Subnet Mask 255.255.255.0RIP Direction NoneRIP Version DisabledRIP Authentication NoneDHCP Server EnabledDHCP Starting IP Address 192.168.0.2DHCP Ending IP Address 192.168.0.254DMZ DisabledTime Zone GMTTime Zone Adjusted for Daylight Saving TimeDisabledSNMP Disabled
Technical Specifications and Default Configuration 33FirewallInbound (communications coming in from the Internet)Disabled (except traffic on port 80, the http port)Outbound (communications going out to the Internet)Enabled (all)Source MAC filtering DisabledWirelessWireless Communication EnabledSSID Name NETGEARSecurity DisabledBroadcast SSID EnabledTransmission Speed AutoaCountry/Region United States (in North America; otherwise, varies by region)RF Channel 11 until the region is selectedOperating Mode Up to 130 Mbps (with 20/40 MHz bandwidth dynamically selected on a frame-by-frame basis).Data Rate BestOutput Power FullAccess Point EnabledAuthentication Type Open SystemWireless Card Access List All wireless stations alloweda. Maximum Wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate.Table 2. Factory Default Configuration Settings (continued)Feature Default Behavior
34 Technical Specifications and Default Configuration
Related Documents 35Related DocumentsThis appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product.Document LinkInternet Networking and TCP/IP Addressing http://documentation.netgear.com/reference/enu/tcpip/index.htmWirelessCommunications http://documentation.netgear.com/reference/enu/wireless/index.htmPreparing a Computer for Network Access http://documentation.netgear.com/reference/enu/wsdhcp/index.htmVirtual Private Networking (VPN) http://documentation.netgear.com/reference/enu/vpn/index.htmGlossary http://documentation.netgear.com/reference/enu/glossary/index.htm
36 Related Documents
37Registration and CertificationsProduct Registration, Support, and Documentation Register your product at http://www.NETGEAR.com/register. You must register before you can use our telephone support service. Product updates and Web support are always available by going to: http://kbserver.netgear.com/.Setup documentation is available on the CD, on the support website, and on the documentation website.When the wireless ADSL2+ modem router is connected to the Internet, click the KnowledgeBase link to view support informationor click the Documentation link to view the online User Manual for this wireless ADSL2+ modem router.Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 SpecificationsActual data throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate.Federal Communications Commission (FCC) Compliance Notice: Radio Frequency NoticeThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help. CAUTION:Any changes or modifications not expressly approved by the grantee of this device could void the user's authority tooperate the equipment.RF exposure warningThis equipment must be installed and operated in accordance with provided instructions and the antenna(s) used forthis transmitter must be rovided instructions and the antenna(s) used for this transmitter must be installed to provide aseparation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with anyother antenna or transmitter. End-users and installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
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