Netgear orporated 12300208 Universal Dual Band Wi-Fi Extender User Manual Universal Dual Band WiFi Range Extender WN2500RP

Netgear Incorporated Universal Dual Band Wi-Fi Extender Universal Dual Band WiFi Range Extender WN2500RP

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user manual

350 East Plumeria DriveSan Jose, CA 95134USAAugust 2012202-11049-01v1.0Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPUser Manual
2Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP © 2012 All rights reservedNo part of this publication can be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of NETGEAR, Inc.NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. Other brand and product names are registered trademarks or trademarks of their respective holders. © 2012 All rights reserved.Technical SupportThank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or for more information, visit the Support website athttp://support.netgear.comPhone (US & Canada only): 1-888-NETGEARPhone (Other Countries): Check the list of phone numbers athttp://support.netgear.com/general/contact/default.aspxStatement of ConditionsTo improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that might occur due to the use, or application of, the product(s) or circuit layout(s).
3Table of ContentsChapter 1 Getting StartedHardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Attach the Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6How the Extender Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7When to Use Your Extender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Positioning Your Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connect a Computer to the Extender with an Ethernet Cable . . . . . . . . . . .9Log In to the Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Use NETGEAR Genie to Set Up the Extender. . . . . . . . . . . . . . . . . . . . . .11Chapter 2 Extender Network SettingsConnect the Extender to an Existing Network . . . . . . . . . . . . . . . . . . . . . .14Use WPS to Join the Extender’s Wireless Network . . . . . . . . . . . . . . . . . .15Extender Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Set Up WPA, WPA2, or WPA + WPA2. . . . . . . . . . . . . . . . . . . . . . . . . . 17Set Up WEP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Extender IP Address Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Show Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Attached Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Back Up and Manage Extender Settings . . . . . . . . . . . . . . . . . . . . . . . . . .22Set the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Advanced Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Chapter 3 TroubleshootingSmart Wizard FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Connecting to http://www.mywifiext.net . . . . . . . . . . . . . . . . . . . . . . . . . . .28Joining Wireless Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Appendix A Supplementary InformationFactory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Appendix B Notification of Compliance
411. Getting StartedThis chapter covers the following topics: • Hardware Features • How the Extender Works • Connect a Computer to the Extender with an Ethernet Cable • Log In to the Extender • Use NETGEAR Genie to Set Up the Extender For more information about the topics covered in this manual, visit the support website at http://support.netgear.com.
Getting Started5 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPHardware FeaturesFront and Side PanelsWPSbuttonPower On/Offbutton Power On/Off LEDLink Rate2.4 GHz LEDLink Rate5 GHz LEDWireless Deviceto Extender LEDWPSLEDLEDs DescriptionPower • On. Power is supplied to the extender.• Off. Power is not supplied to the extender.Link Rate 2.4 GHz • Green. The wireless connection between the extender and the router is optimum.• Yellow. The wireless connection between the extender and the router is good.• Red. The wireless connection between the extender and the router is poor.Link Rate 5 GHz • Green. The wireless connection between the extender and the router is optimum.• Yellow. The wireless connection between the extender and the router is good.• Red. The wireless connection between the extender and the router is poor.Wireless Device to Extender • On. The extender is connected to a wireless computer or device.• Off. No wireless device or computer is connected to the extender.WPS • Blinking. A WPS-capable wireless computer or device is connecting to the extender.• Off. No WPS activity is taking place.
Getting Started6Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Bottom PanelAudio portReset FactorySettingsEthernet portUSB portFigure 1. Bottom panel
Getting Started7 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPHow the Extender WorksThe extender works like a bridge between a wireless router and a computer or wireless device outside the wireless router’s range. To do this, the extender has two main jobs:1. The extender connects to a wireless network that is up and running. When the extender connects wirelessly to a network, it acts as a network client. This is similar to how a computer connects to a network. 2. The extender acts as an access point for computers. The extender has its own wireless network called NETGEAR_EXT that wireless computers can join. In its role as an access point, the extender performs tasks that wireless routers do, such as broadcasting its network name (SSID).The extender needs to do each of these jobs so that both ends of the bridge are in place.The extender is halfwaybetween the routerand the computer.Figure 2. Range extender in a home
Getting Started8Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP When to Use Your ExtenderNETGEAR recommends that you connect to the extender only when your home network connection is poor. Because data traffic routed through the extender is inherently slower than traffic routed directly from the network, the computer should stay on the network if the connection is good enough. NETGEAR recommends that you connect through the extender network only when the computer is in a “dead zone” where connection from the network is very poor or non-existent.The extender LEDs can help you tell if the extender is correctly set up and working as it should.• The best performance is delivered when a the Link Rate LED or and the Wireless Device to Extender LED are green.• A workable performance is delivered when the Link Rate LED is amber and the Wireless Device to Extender LED is green.Positioning Your ExtenderThe ideal location to place the extender is half-way between your wireless router and your computer. The best connection is established when there is a clear line of sight between the extender and the wireless router and also a clear line of sight between the extender and the computer you are using. If this straight path is blocked by a thick wall or other materials, move the extender to a different location half-way between the computer and the router. If there is no power outlet nearby, or you prefer to place the extender elsewhere, move the extender closer to the computer. If the Link Rate LED is green or amber and the Wireless Device to Extender LED is green, the extender is working as expected.To improve the Link Rate LED from red or amber to green:• Once you successfully connect to the extender from a computer that is outside the range of your router and log in to www.mywifiext.net, the Smart Wizard guides you through the process to connect the extender to a router. • If the Link Rate LED is red or the Smart Wizard cannot connect the extender to a router, move the extender closer to the router or to a different spot where it provides a better line of sight. As you move the extender, continue to check the Link Rate and the Wireless Device to Extender LEDs on the front panel until you find a location where the Link Rate LED is green or amber, and the Wireless Device to Extender LED is green. Note that you might have to unplug the extender as you move it to a different location. If you do, from the new location, power up the extender and continue to check the LEDs.Once the LEDs show that the extender is in a good location, open a browser and go to http://www.mywifiext.net to continue the setup process.
Getting Started9 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPConnect a Computer to the Extender with an Ethernet CableCAUTION:Do not use an Ethernet cable to connect the extender to a router. If you do so, the extender does not work because it is designed to use only a wireless connection to the router. You can use the LAN ports on the extender to connect wired devices such as Ethernet-enabled gaming consoles, printers, or computers. Note: Before you connect wired devices or computers, first install and set up your extender as described in the Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Installation Guide that came in the package. To cable a computer to the extender:1. Locate the four LAN ports on the rear panel of the extender..2. Use an Ethernet cable to connect your computer to one of these LAN ports.3. Connect the extender power adapter, and plug it into an electrical outlet.4. Log in as described in the following section.
Getting Started10Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Log In to the ExtenderYou can log in to the extender to use NETGEAR Genie or to use the menu selections to view or change the extender’s settings. 1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft Internet Explorer. 2. In the address field of your browser, enter http://www.mywifiext.net. You are prompted to enter a user name and password.If you do not see the log in prompt, make sure to include http:// when you type http://www.mywifiext.net in your browser.3. Type admin for the user name. The default password is password. NETGEAR recommends that you set a more secure password after you log in (see Set the Password on page 23).• If your extender has an Internet connection, the Firmware Upgrade screen displays (see Upgrade the Firmware on page 24), and the software automatically checks for new firmware at the NETGEAR website. • The Status screen displays with the menu on the left. This screen shows what the current settings are for the extender.If you have trouble connecting:• If you start your computer, connect the Ethernet cable to the extender, and launch your browser quickly, the computer might still need a couple of minutes to recognize the Ethernet LAN connection before you can connect. • Make sure that your Ethernet cable is securely connected to the extender and the computer, and that the extender LAN LED is on. If the LED is not lit, reconnect the Ethernet cable, and relaunch your Internet browser.
Getting Started11 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPUse NETGEAR Genie to Set Up the ExtenderThe Smart Wizard can help you set up your extender to connect to a wireless network. For information about more configuration options, see Chapter 2, Extender Network Settings.The Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Installation Guide (included in the package) explains how to install your extender. During installation, when you launch your Internet browser, the Smart Wizard automatically displays. After installation, to use NETGEAR Genie again: 1. Log in to the extender.Note: Once you begin using NETGEAR Genie, you have to complete all of its steps before you can exit.2. From the menu, select Setup Wizard. The following screen displays:This is the same Smart Wizard that displays during installation, as described in the installation guide. 3. Either select a network from the list, or select the Manually input my wireless SSID radio button and type the SSID.
Getting Started12Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP 4. Enter the passphrase for your wireless network and click Continue. The next screen displays:5. Make sure that the correct network name is shown, and then click Continue. The following screen displays:After about 2 minutes, the extender displays the following screen:6. Review the settings, and make sure they are correct. Then, join the extender network with your wireless computer or device.7. Select the check box after you successfully connect. 8. Click Continue.
1322. Extender Network SettingsThis chapter covers the following topics: • Connect the Extender to an Existing Network • Use WPS to Join the Extender’s Wireless Network • Extender Wireless Settings • Extender IP Address Setup • Status Screen • Attached Devices • Back Up and Manage Extender Settings • Set the Password • Upgrade the Firmware • Advanced Wireless Settings
Extender Network Settings14Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Connect the Extender to an Existing NetworkYou can wirelessly connect the extender to your home network.1. Select Setup > Connect to an Existing Network. The extender scans for wireless networks, and displays a list.If your wireless network is not on the list, and it is up and running, see Positioning Your Extender on page 7 for suggestions.2. Select the radio button for your network, and click Continue. If you selected the manual option, you are prompted to type the network name (SSID) and to enter the password to access it:3. Enter your network’s passphrase or key, and click Continue. The extender joins your wireless network.
Extender Network Settings15 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPUse WPS to Join the Extender’s Wireless NetworkWPS (Wi-Fi Protected Setup) lets you connect a computer or wireless device to the extender’s network without entering the wireless network passphrase or key. Instead, you use a WPS button or enter a PIN to connect. WPS supports WPA and WPA2 wireless security.Note: You cannot use the Push 'N' Connect WPS button to connect the extender to your wireless network. The WPS button on the extender can be used only to connect a computer to the extender. The Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Installation Guide explains how to use WPS during installation.To join the extender’s network using WPS:1. Select Add WPS Client. The following screen displays:2. Select a radio button.• Push Button (recommended). Either click the button or press the WPS button on the front of the extender.• PIN Number. Select the radio button, and a PIN displays.The extender tries to find the wireless client (the computer) that is attempting to join the network. If you are using a WPS button, it tries for 2 minutes. If you are using a PIN, it tries for 4 minutes.3. Go to your wireless computer. Use its WPS software to try to connect to the extender.
Extender Network Settings16Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Extender Wireless SettingsYou can use the Wireless Settings screen to change the network name (SSID) for the extender’s network and to set up wireless security. If you do not change these settings, the network name is NETGEAR_EXT, and the network is open (no wireless security is set up).Note: If you use a wireless computer to change the extender’s wireless settings, you will be disconnected when you click Apply. To reconnect, you have to select the new network name that you created, and enter its passphrase or wireless security key. To change the wireless settings for the extender’s network:1. Select Setup > Wireless Settings to display the following screen:2. In the Name (SSID) field, you can type in a new name to customize your extender network. This will make it easier to identify your extender if more than one is operating in your neighborhood.3. In the Security Options section of the screen, select the type of wireless security that you want to use on your network.• None. This is an open wireless network. Any wireless computer or device is allowed to join this network.• WEP. WEP is an older standard, and is less secure than WPA or WPA2. WEP uses encryption keys and data encryption for data security. You can select 64-bit or 128-bit encryption.
Extender Network Settings17 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP• WPA-PSK [TKIP]. WPA is more secure than WEP. When using wireless computers or devices that support WPA, you can enter a passphrase to join the extender’s wireless network.• WPA2-PSK [AES]. WPA2 is even more secure, but some older computers do not support this standard. When using wireless computers or devices that support WPA2, you can enter the passphrase to join the extender’s wireless network.• WPA-PSK [TKIP] + WPA2-PASK [AES]. When using wireless computers or devices that support either WPA or WPA2, you can enter the passphrase to join the extender’s wireless network.4. Click Apply to save your settings.5. Use your wireless computer to connect to the extender’s network with its new settings. The Smart Wizard can guide you through this process. Set Up WPA, WPA2, or WPA + WPA2Both WPA and WPA2 provide strong data security. WPA with TKIP can be used on Windows systems with Service Pack 2 or later. WPA2 with AES is a hardware implementation; see your device documentation before implementing it. To configure WPA or WPA2 in the extender:1. On the Wireless Setting screen, select the radio button for the WPA or WPA2 option of your choice.2. The settings displayed on the screen depend on which security option you select.3. For WPA-PSK or WPA2-PSK, enter the passphrase. 4. Click Apply to save your settings.Set Up WEPWEP is a legacy wireless security setting. NETGEAR recommends that you use a newer standard such as WPA2 or WPA unless you have older wireless equipment that supports only WEP.To set up WEP:1. In the Wireless Settings screen, in the Security Options section, select the WEP radio button.2. Select the authentication type: Automatic, Open System, or Shared Key. The default is Open System.Note: The authentication is separate from the data encryption. You can select authentication that requires a shared key, but still leaves data transmissions unencrypted. Security is stronger if you use both the Shared Key and WEP encryption settings.
Extender Network Settings18Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP 3. Select the encryption strength setting:• WEP 64-bit encryption. Enter 10 hexadecimal digits (any combination of 0–9, a–f, or A–F).• WEP 128-bit encryption. Enter 26 hexadecimal digits (any combination of 0–9, a–f, or A–F).4. Enter the encryption keys. You can manually or automatically program the four data encryption keys. These values have to be identical on all computers and access points in your network:• Passphrase. To use a passphrase to generate the keys, enter a passphrase, and click Generate. This automatically creates the keys. Wireless computers have to use the passphrase or keys to access the extender. Note: Not all wireless computers support passphrase key generation. If your computer does not support the passphrase, then you will need to type the encryption key in order to join the wireless network. • Key 1–Key 4. These values are not case-sensitive. You can manually enter the four data encryption keys. These values have to be identical on all computers and access points in your network. Enter 10 hexadecimal digits (any combination of 0–9, a–f, or A–F).5. Select which of the four keys will be the default. Data transmissions are always encrypted using the default key. The other keys can be used only to decrypt received data. The four entries are disabled if WPA-PSK or WPA authentication is selected. 6. Click Apply to save your settings.
Extender Network Settings19 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPExtender IP Address SetupFrom the extender menu at http://www.mywifiext.net, under the Maintenance heading, select Setup > IP Address Settings. The IP Address Setup screen shows whether the extender is set to get its IP address dynamically from the router (this is the most common setting), or is set up with a static IP address.• Get Dynamically IP Address From Router. The wireless network router assigns an IP address when the extender connects to its wireless network. Most networks are set up so that the router automatically does this.• Use Static IP Address. Specify a static IP address. This is not usually necessary. If you set this up, you should be technically experienced or have a technically experienced person help you.-IP Address. The static IP address.-IP Subnet Mask. The subnet mask associated with the IP address.-Gateway IP Address. The IP address for the gateway.-Primary DNS. The primary Domain Name Server (DNS).-Secondary DNS. The secondary Domain Name Server (DNS).
Extender Network Settings20Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Status ScreenWhen you connect to http://www.mywifiext.net, after the automatic firmware check, the Status screen displays. You can also select Status from the menu to display this screen:This screen shows the current settings and the status of your extender.You can click Show Statistics to see device performance statistics such as the number of packets sent and number of packets received for each port. See Show Statistics on page 21.The following fields are displayed in the Status screen:• Hardware Version. The hardware version of the extender.• Firmware Version. The current firmware version of the extender. If you upgrade the firmware, this field changes.• GUI Language Version. The language version running on the extender. If you upgrade the firmware, this field changes.Connection Status to Existing Network• Name (SSID). Your extender is set up to connect to this SSID, also called the wireless name.• Connection Status. The status of your wireless connection (connected or disconnected).• Link Rate. The actual transmission (Tx) and receive (Rx) link rate in the current wireless connection.Extender PC Info• MAC Address. The physical address of the extender, as seen from the local area network (LAN).• IP Address. The IP address of the extender. The default is 192.168.1.250.• DHCP Server. Identifies the network DHCP server on the wireless network.
Extender Network Settings21 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP• IP Subnet Mask. The IP subnet mask associated with the LAN IP address of the extender. The default is 255.255.255.0.• Gateway IP Address. The IP address of the wireless network gateway.• Domain Name Server. The IP address of the Domain Name Server (DNS) of the wireless network.Extender Wireless Settings• Name (SSID). The name (SSID) of the wireless network.• Region. The location where the extender is operating.• Channel. The channel of the wireless network.• Wireless AP. On or Off.• Broadcast Name. On or Off.• Wi-Fi Protected Setup. Configured.Show StatisticsScroll to the bottom of the Status screen, and click Show Statistics. The following screen displays:The screen shows statistics for the LAN (local), and wireless LAN (WLAN) ports. For each port, the screen displays the following:• Status. The status of the port.• TxPkts. The number of packets transmitted on this port since reset or manual clear.• RxPkts. The number of packets transmitted on this port since reset or manual clear.• Collisions. The number of collisions on this port since reset or manual clear.• Tx B/s. The current line utilization—percentage of current bandwidth used on this port.• Rx B/s. The average line utilization for this port.• Up Time. The time elapsed since the last power cycle or reset.• Poll Interval. Specify the poll interval frequency. If you change this value, click Set Interval so that your change takes effect.
Extender Network Settings22Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Attached DevicesSelect Maintenance > Attached Devices to display the following screen:Back Up and Manage Extender SettingsSelect Maintenance > Backup Settings to display this screen.The Backup and Restore options in the Backup Settings screen let you save and retrieve a file containing your extender’s configuration settings. Once you have your extender working correctly, you should back up the information to have it available if something goes wrong. When you back up the settings, they are saved as a file on your computer. You can restore the device’s settings from this file.To back up settings:1. Click Backup. Your browser extracts the configuration file from the extender.2. If you do not have your browser set up to save downloaded files automatically, locate where you want to save the file. 3. You can give the file a meaningful name at this time, such as internet_adapter.cfg. To restore settings:1. On the Backup Settings screen, click Browse.2. Locate and select the previously saved backup file.3. Click Restore.A screen displays letting you know that the device has been successfully restored to the previous settings. The extender restarts. This takes about 1 minute.
Extender Network Settings23 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPCAUTION:Do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting! 4. Close the message window.To erase settings:Under some circumstances (for example, if you have lost track of the changes that you made to the extender settings), you might want to erase the configuration. After an erase, the extender returns to its factory settings (see Factory Settings on page 30).To erase the configuration, click the Erase button in the Backup Settings screen. The extender automatically shuts down and reboots with its factory settings.CAUTION:Do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting! Set the PasswordThe user name to access the extender is admin, and its default password is password. NETGEAR strongly recommends that you set a more secure password.To set the password:1. Select Maintenance > Set Password. The following screen displays:2. Type the old password, type the new password twice, and then click Apply.
Extender Network Settings24Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Upgrade the FirmwareUnless you changed the settings in the Firmware Upgrade screen previously, the extender is set up to check for new firmware automatically at log in.If you do not want to use the automatic firmware check, clear the Check for New Version Upon Login check box.To check for firmware and upgrade if it is available:1. Select Maintenance > Firmware Update. The following screen displays:2. Click Check to see if new firmware is available. If it is, follow the onscreen prompts to download it onto your computer.3. In the Browse field, enter the path for the new firmware, or click Browse to locate and select the file.4. Click Upload to install the new firmware on your extender.CAUTION:Once you start the firmware upgrade, do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting!
Extender Network Settings25 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPAdvanced Wireless SettingsThe extender is already configured with the optimum settings. Do not alter these settings unless directed by NETGEAR support. Incorrect settings might disable the extender unexpectedly.To view or change the advanced wireless settings:From the extender menu at http://www.mywifiext.net, select Advanced > Wireless Settings. The following screen displays:You can view or configure the following settings:• Wireless Mode-Internet Surfing-Performance• Advanced Wireless Settings-Enable Wireless Access Point (2.4 GHz). Enable the extender to work as a wireless access point. If this check box is cleared, then computers or wireless devices cannot connect wirelessly to the extender.-Enable SSID Broadcast (2.4 GHz). Enable the extender to broadcast its wireless network name (SSID). If this check box is cleared, then the wireless network is hidden. To join a hidden wireless network, you have to type the wireless name.-Enable Wireless Access Point (5 GHz). Enable the extender to work as a wireless access point. If this check box is cleared, then computers or wireless devices cannot connect wirelessly to the extender.-Enable SSID Broadcast (5 GHz). Enable the extender to broadcast its wireless network name (SSID). If this check box is cleared, then the wireless network is hidden. To join a hidden wireless network, you have to type the wireless name.• WPS Settings
Extender Network Settings26Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP -Disable Device’s PIN. Selecting this check box disables the extender’s PIN. The PIN can be used for a WPS wireless connection.-Keep Existing Wireless Settings. When this check box is selected, the settings in the Wireless Settings screen stay the same when WPS is used for a wireless connection.• Wireless Card Access List. Specify a list of computers or wireless devices that are allowed to connect to the network. If you use an access list, then computers that are not on the list are not allowed to join the wireless network.To set up a wireless card access list:1. On the Advanced Wireless Settings screen, click Setup Access List.The following screen displays:2. Select the Turn Access Control On check box.3. Add the computers and wireless devices that you want to give access to the network.• Click the Add button for each device.• If you are not sure of the MAC address, check the product label.• Make sure to add the computer or wireless device that you are currently using to make changes.4. Click Apply so that your changes take effect.
2733. TroubleshootingThis chapter includes the following sections:• Smart Wizard FAQs • Connecting to http://www.mywifiext.net • Joining Wireless Networks
Troubleshooting28Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP Smart Wizard FAQs1. When I connect to the network, Smart Wizard keeps asking me for my passphrase, and I am sure I entered the correct passphrase. What can I do?It is very likely that the extender is placed at the borderline of the range covered by the router. See Positioning Your Extender on page 8.2. I got an error message in the Review Settings screen in the Smart Wizard. What should I do?Make sure that your computer is connected to the extender by using the SSID and the passphrase that you have just set up, and clicking the Refresh button in your browser. This will return you to the Smart Wizard.3. I connected to NETGEAR_EXT and launched a browser, but I cannot see the Smart Wizard. Why not?First, make sure that your computer is set up to use DHCP. Second, make sure the Wireless Device to Extender LED is green. Finally, relaunch the browser and enter www.mywifiext.net. Check to make sure that your computer has an IP address in the IP Address screen (see Extender IP Address Setup on page 19).Connecting to http://www.mywifiext.netIf you have trouble connecting, try to locate the source of the problem:• For help with passwords, see Log In to the Extender on page 10.• If your browser displays an error page, make sure that you include http:// when you type this URL in the address field of your Internet browser. If you leave it out, you might not be able to connect.• The extender LEDs can help you tell if the extender is correctly set up and working as it should.-The best performance is delivered when Link Rate LED or and the Wireless Device to Extender LED are green.-A workable performance is delivered when the Link Rate LED LED or is amber and the Wireless Device to Extender LED is green.If you cannot get a wireless connection working, you can use an Ethernet cable to connect your computer to the extender. See Connect a Computer to the Extender with an Ethernet Cable on page 9.
Troubleshooting29 Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPJoining Wireless NetworksTo join a wireless network you have to know its network name (also called the SSID) so that you can select it. If the network is secure, you have to know the passphrase or wireless key. If the extender does not connect to the network that you selected, the following message displays:Connection was not established to the selected network.If this happens, it could be for one of these reasons:• The network name, passphrase, or key might have been typed incorrectly. Click Cancel, use the Smart Wizard to select the network from the list, and retype the passphrase or key. This is case-sensitive. PASSWORD25 is not the same as Password25 or password25. See Use NETGEAR Genie to Set Up the Extender on page 11.• If the Smart Wizard does not find your wireless network (it is not displayed in the Select Existing Network screen), check to see if your wireless network is still up and running. Make sure that the router is turned on. If possible, move the extender closer to the router and click Try Again. • If the extender Link Rate LED is red, this indicates a poor wireless connection. The best connection is established when there is a clear line of sight between the extender and the router you are connecting to. Make sure that there are no physical obstacles between the extender and the router, and try to move the extender closer to the router.If you use the Smart Wizard, and the extender cannot connect to the router or cannot get an IP address from the router, it displays the following message:You are not able to connect to the Internet. Click Continue to run through set up again to connect to your network.If you click Continue, the Smart Wizard starts again (see Use NETGEAR Genie to Set Up the Extender on page 11). If you click Exit, the Status screen displays with menu selections on the left (see Log In to the Extender on page 10).
30AA. Supplementary InformationFactory SettingsYou can press and hold the Restore Factory Settings button on the rear panel for 7 seconds. The extender resets, and returns to its factory settings.Factory SettingsSmart Wizard EnabledWireless Wireless communication EnabledWireless network name (SSID) NETGEAR_EXTSecurity DisabledTransmission speed Auto11. Maximum wireless signal rate (IEEE Standard 802.11). Actual throughput will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate.Country/Region United States (varies by region)Operating mode 802.11n, 802.11g, 802.11bData rate Up to 300 Mbps
Supplementary Information31Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPTechnical SpecificationsTechnical specifications Network protocol and standards compatibilityData and routing protocols: TCP/IP, DHCP server and client, DNS relay, NAT (many-to-one), TFTP client, VPN pass through (IPSec, PPTP)Power adapter • North America (input): 120V, 60 Hz, input• All regions (output): 12 V DC @ 1A output 12W maximumPhysical specifications • Dimensions: • Weight: Environmental • Operating temperature: 32° to 140° F (0° to 40° C)• Operating humidity: 90% maximum relative humidity, noncondensing• Electromagnetic emissions: Meets requirements of: FCC Part 15 Class B.Interface • Local: 10/100BASE Tx, RJ-45• 802.11n/g/b
32BB. Notification of ComplianceNETGEAR Dual Band - WirelessRegulatory Compliance InformationThis section includes user requirements for operating this product in accordance with National laws for usage of radio spectrum and operation of radio devices. Failure of the end-user to comply with the applicable requirements may result in unlawful operation and adverse action against the end-user by the applicable National regulatory authority.Note: This product's firmware limits operation to only the channels allowed in a particular Region or Country. Therefore, all options described in this user's guide may not be available in your version of the product.Europe - EU Declaration of ConformityMarking by the above symbol indicates compliance with the Essential Requirements of the R&TTE Directive of the European Union (1999/5/EC). This equipment meets the following conformance standards: EN300 328 (2.4Ghz), EN301 489-17, EN301 893 (5Ghz), EN60950-1For complete DoC please visit the NETGEAR EU Declarations of Conformity website at:http://support.netgear.com/app/answers/detail/a_id/11621.EDOC in Languages of the European CommunityLanguage StatementCesky [Czech] NETGEAR Inc. tímto prohlašuje, že tento Radiolan je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999/5/ES.Dansk [Danish] Undertegnede NETGEAR Inc. erklærer herved, at følgende udstyr Radiolan overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.Deutsch [German]Hiermit erklärt NETGEAR Inc., dass sich das Gerät Radiolan in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.Eesti [Estonian] Käesolevaga kinnitab NETGEAR Inc. seadme Radiolan vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.English Hereby, NETGEAR Inc., declares that this Radiolan is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPNotification of Compliance33Español [Spanish]Por medio de la presente NETGEAR Inc. declara que el Radiolan cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.ζζηνδεή [Greek]Μ ΣΗΝ ΠΑΡΟΤ΢Α NETGEAR Inc. ΗΛΩΝΙ ΟΣΙ Radiolan ΢ΤΜΜΟΡΦΩΝΣΑΙ ΠΡΟ΢ ΣΙ΢ ΟΤ΢ΙΩΙ΢ ΑΠΑΙΣΗ΢Ι΢ ΚΑΙ ΣΙ΢ ΛΟΙΠ΢ ΢ΧΣΙΚ΢ ΙΑΣΑΞΙ΢ ΣΗ΢ ΟΗΓΙΑ΢ 1999/5/Κ.Français [French]Par la présente NETGEAR Inc. déclare que l'appareil Radiolan est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.Italiano [Italian] Con la presente NETGEAR Inc. dichiara che questo Radiolan è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.Latviski [Latvian]Ar šo NETGEAR Inc. deklarē, ka Radiolan atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.Lietuvių [Lithuanian] Šiuo NETGEAR Inc. deklaruoja, kad šis Radiolan atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.Nederlands [Dutch]Hierbij verklaart NETGEAR Inc. dat het toestel Radiolan in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.Malti [Maltese] Hawnhekk, NETGEAR Inc., jiddikjara li dan Radiolan jikkonforma mal-htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.Magyar [Hungarian]Alulírott, NETGEAR Inc. nyilatkozom, hogy a Radiolan megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.Polski [Polish] Niniejszym NETGEAR Inc. oświadcza, że Radiolan jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.Português [Portuguese]NETGEAR Inc. declara que este Radiolan está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE.Slovensko [Slovenian]NETGEAR Inc. izjavlja, da je ta Radiolan v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.Slovensky [Slovak]NETGEAR Inc. týmto vyhlasuje, že Radiolan spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.Suomi [Finnish] NETGEAR Inc. vakuuttaa täten että Radiolan tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.Svenska [Swedish]Härmed intygar NETGEAR Inc. att denna Radiolan står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPNotification of Compliance34This device is a 2.4 GHz wideband transmission system (transceiver), intended for use in all EU member states and EFTA countries, except in France and Italy where restrictive use applies.In Italy the end-user should apply for a license at the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/or for supplying public access to telecommunications and/or network services.This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 - 2483.5 MHz. For detailed information the end-user should contact the national spectrum authority in France.FCC Requirements for Operation in the United States FCC Information to UserThis product does not contain any user serviceable components and is to be used with approved antennas only. Any product changes or modifications will invalidate all applicable regulatory certifications and approvals.FCC Guidelines for Human ExposureThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC Declaration of ConformityWe, NETGEAR, Inc., 350 East Plumeria Drive, San Jose, CA 95134, declare under our sole responsibility that the Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP complies with Part 15 Subpart B of FCC CFR47 Rules. Operation is subject to the following two conditions:• This device may not cause harmful interference, and• This device must accept any interference received, including interference that may cause undesired operation.FCC Radio Frequency Interference Warnings & InstructionsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following methods:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and the receiver.• Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.FCC Caution• Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. • This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Íslenska [Icelandic]Hér með lýsir NETGEAR Inc. yfir því að Radiolan er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC.Norsk [Norwegian]NETGEAR Inc. erklærer herved at utstyret Radiolan er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.
Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPNotification of Compliance35• For product available in the USA market, only channel 1~11 can be operated. Selection of other channels is not possible.• This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter.Canadian Department of Communications Radio Interference RegulationsThis digital apparatus (Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RP) does not exceed the Class B limits for radio-noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.This Class [B] digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du CanadaIndustry CanadaThis device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.IMPORTANT NOTE: Radiation Exposure Statement:This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.Caution:The device for the band 5150-5250 MHz is only for indoor usage to reduce po-tential for harmful interference toco-channel mobile satellite systems. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz and these radars could cause interference and/or damage to LE-LAN devices. Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.NOTE IMPORTANTE: Déclaration d'exposition aux radiations:Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.Avertissement:Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utili-sation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.GPL License AgreementGPL may be included in this product; to view the GPL license agreement go toftp://downloads.netgear.com/files/GPLnotice.pdfFor GNU General Public License (GPL) related information, please visithttp://support.netgear.com/app/answers/detail/a_id/2649The device for the band 5150-5250 MHz is only for indoor usage to reduce po-tential for harmful interference to co-channel mobile satellite systems.For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.This device and its antenna(s) must not be co-located or operation in conjunction with any other antenna or transmitter.The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology.The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.Le dispositif pourrait automatiquement cesser d'émettre en cas d'absence d'informations à transmettre, ou une défaillance opérationnelle. Notez que ce n'est pas l'intention d'interdire la transmission des informations de contrôle ou de signalisation ou l'utilisation de codes répétitifs lorsque requis par la technologie.le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5725-5825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas. Pour les produits disponibles aux États-Unis / Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d'autres canaux n'est pas possible. Cet appareil et son antenne (s) ne doit pas être co-localisés ou fonctionnement en association avec une autre antenne ou transmetteur.
Universal Dual Band WiFi Range Extender - Desktop/Wallplug WN3500RPNotification of Compliance36Interference Reduction TableThe table below shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference (in feet and meters).Household appliance Recommended minimum distance(in feet and meters) Microwave ovens 30 feet / 9 metersBaby Monitor - Analog 20 feet / 6 metersBaby Monitor - Digital 40 feet / 12 metersCordless phone - Analog 20 feet / 6 metersCordless phone - Digital 30 feet / 9 metersBluetooth devices 20 feet / 6 metersZigBee 20 feet / 6 meters

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