Netgear orporated 14100257 N300 Wireless Router User Manual JWNR2010v5 N300 Wireless Router

Netgear Incorporated N300 Wireless Router JWNR2010v5 N300 Wireless Router

Contents

user manual

350 East Plumeria DriveSan Jose, CA 95134 USAApril 2014202-11392-01N300 Wireless RouterUser ManualModels: JWNR2010v5WNR2020WNR614
2N300 Wireless Router SupportThank you for selecting NETGEAR products. After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR recommends registering your product through the NETGEAR website. For product updates and web support, visit http://support.netgear.com.Phone (US & Canada only): 1-888-NETGEAR.Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.ComplianceFor regulatory compliance information, visit http://www.netgear.com/about/regulatory.See the regulatory compliance document before connecting the power supply.TrademarksNETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.
3ContentsChapter 1 Hardware SetupHardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Position Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Cable Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Verify the Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Chapter 2 Connect to the Network and Access the RouterConnect to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Use a Web Browser to Access the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13NETGEAR genie Automatic Internet Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Chapter 3 Specify Your Internet SettingsUse the Internet Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Manually Set Up the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Specify an Internet Connection Without a Login. . . . . . . . . . . . . . . . . . . . . . . 18Specify an Internet Connection That Uses a Login . . . . . . . . . . . . . . . . . . . . . 19Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Chapter 4 NetworkingView or Change WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Change the Router’s Device Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Change the LAN TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Specify the IP Addresses that the Router Assigns . . . . . . . . . . . . . . . . . . . . . . . . 30Disable the DHCP Server Feature in the Router . . . . . . . . . . . . . . . . . . . . . . . . . . 31Reserve LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Use the WPS Wizard for WiFi Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Specify Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Change the WiFi Security Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Set Up a Guest Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Control the Wireless Radio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Enable or Disable the Wireless Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4N300 Wireless Router Set Up a Wireless Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Set up a Wireless Access List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Wireless Distribution System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Set Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Set Up a Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Improve Network Connections with Universal Plug and Play. . . . . . . . . . . . . . . 49Chapter 5 Manage Your NetworkUpdate the Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Recover the admin Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53View Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54View the Internet Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Display Internet Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56View the Internet Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57View Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59View Guest Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Reboot the Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Erase Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Chapter 6 TroubleshootingForgotten Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65WiFi Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65WiFi Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Troubleshoot with the LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Apply Power to the Router and Check the LEDs . . . . . . . . . . . . . . . . . . . . . . . 67All LEDs Remain Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Power LED Is Off or Blinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Power LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Internet LEDs Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68WiFi LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69The Router Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Troubleshoot a PPPoE Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . 72Test the LAN Path to Your Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Test the Path from Your Computer to a Remote Device . . . . . . . . . . . . . . . . . 73
5 N300 Wireless RouterTroubleshoot IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Appendix A Supplemental InformationFactory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
611. Hardware SetupIf you have not already set up your new router using the installation guide that comes in the box, this chapter walks you through the hardware setup. This chapter contains the following sections:•Hardware Features •Position Your Router •Cable Your Router •Verify the Cabling For more information about the topics covered in this manual, visit the support website at http://support.netgear.com.Firmware updates with new features and bug fixes are made available from time to time at downloadcenter.netgear.com. Some products can regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you might need to update your firmware.
Hardware Setup 7 N300 Wireless RouterHardware FeaturesBefore you cable your router, take a moment to become familiar with the product label and the front and back panels. Pay particular attention to the LEDs on the front panel.Front Panel LEDsThe router front panel has the following status LEDs.Table 1. Front panel LED descriptions LED DescriptionPower • Solid green. The power is on, and the router is ready.• Blinking green. A firmware update is in progress.• Off. Power is not supplied to the router.Internet • Solid green. An IP address was received; the router is ready to transmit data.• Off. No Ethernet cable is connected between the router and the modem.WiFi • Solid green. The wireless radio is operating.• Off. The wireless radio is off.Ethernet ports 1–4 • Solid green. The Ethernet port has detected a 100 Mbps link with an attached device.• Off. The Ethernet port has not detected a link with an attached device.Back PanelThe back panel has the following ports, button, and connector.Table 2. Back panel port, button, and connector descriptions Port or Connector DescriptionEthernet ports Four local area networks (LAN) Ethernet ports for connecting the router to your local computers.Internet port Ethernet port for connecting the router to a cable broadband modem or DSL broadband modem. The Internet port is also referred to as the WAN port.AC power connector AC power connector to connect the power adapter to the router.WPS/Reset button This button is a WPS and Reset button:• WPS button to connect computer or WiFi devices to the router’s network. For more information, see WiFi Connection on page 12.• Reset button to return the router to its factory settings.For more information, see Factory Settings on page 76.
Hardware Setup 8N300 Wireless Router Position Your RouterThe router lets you access your network anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router. For example, the thickness and number of walls the wireless signal passes through can limit the range. Additionally, other wireless access points in and around your home might affect your router’s signal. Wireless access points are routers, repeaters, WiFi range extenders, or any other device that emits a wireless signal for network access.To position your router:1. Place your router near the center of the area where your computers and other devices operate, and within line of sight to your wireless devices.2. Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers.3. Place the router in an elevated location, minimizing the number walls and ceilings between the router and your other devices.4. Place the router away from electrical devices such as these:•Ceiling fans•Home security systems•Microwaves•Computers•Base of a cordless phone•2.4 GHz cordless phone5. Place the router away from large metal surfaces, large glass surfaces, and insulated walls such as these:•Solid metal doors•Aluminum studs•Fish tanks•Mirrors•Brick•ConcreteTo prepare your router for installation:1. Carefully peel off the protective film covering your router.2. Place your router in a suitable area for installation (near an AC power outlet and accessible to the Ethernet cables for your wired computers).
Hardware Setup 9 N300 Wireless RouterCable Your RouterThe installation guide that came in the box has more details about installation.The following illustration shows typical cable connections for a router.Your router might look different than the router shown in this diagram.Modem RouterInternetEthernet cableEthernet cable(not included)Figure 1. Router cable connectionsTo cable your router:1. Prepare your modem.Unplug your modem’s power. If it has a battery backup, remove the battery. 2. Connect the modem.Plug in your modem. Put the battery back in. Then cable the modem to the router’s Internet port3. Connect the power adapter cord that came in the package to the power input on the rear panel of the router and plug it in to an electrical outlet.The Power LED lights.4. Connect a computer or wireless device.You have two options:•Connect with WiFi. To connect with WiFi, use the WiFi network name and password on the product label.•Connect with an Ethernet cable. Use an Ethernet cable to connect a computer to one of the Ethernet LAN ports on the rear panel of the router.
Hardware Setup 10N300 Wireless Router Verify the CablingVerify that your router is cabled correctly and the cables are attached securely by checking the router LEDs:•The Power LED is lit solid green when the router is turned on.•The WiFi LED is lit solid green. •The Internet LED is lit solid green.•The Ethernet LEDs (1 through 4) are lit solid green or solid amber for any computers cabled to the router by an Ethernet cable.For information about troubleshooting with the LEDs, see Troubleshoot with the LEDs on page 67.
1122. Connect to the Network and Access the RouterThis chapter contains the following sections:•Connect to the Network •Types of Logins •Use a Web Browser to Access the Router
Connect to the Network and Access the Router 12N300 Wireless Router Connect to the NetworkYou can connect to the router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired ConnectionYou can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN).To connect your computer to the router with an Ethernet cable:1. Make sure that the router has power (its Power LED is lit).2. Connect an Ethernet cable to an Ethernet port on your computer.3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.Your computer connects to the local area network (LAN). A message might display on your computer screen to notify you that an Ethernet cable is connected.WiFi ConnectionYou can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select the WiFi network.To use WPS to connect to the WiFi network:1. Make sure that the router has power (its Power LED is lit).2. Check the WPS instructions for your computer or wireless device.3. Press the WPS/Reset button on the rear panel of the router.4. Within two minutes, on your computer or WiFi device, press its WPS button or follow its instructions for WPS connections.Your computer or wireless device connects to the WiFi network.To find and select the WiFi network:1. Make sure that the router has power (its Power LED is lit).2. On your computer or wireless device, find and select the WiFi network.The WiFi network name is on the product label.3. Join the WiFi network and enter the WiFi password.The password is on the product label.Your wireless device connects to the WiFi network.
Connect to the Network and Access the Router 13 N300 Wireless RouterTypes of LoginsSeparate types of logins have different purposes. It is important that you understand the difference so that you know which login to use when. Types of logins:•Internet service login. The login that logs you in to your Internet service. Your service provider gave you this login information in a letter or some other way. If you cannot find this login information, contact your service provider.•WiFi network login. Your router is preset with a unique wireless network name (SSID) and password for wireless access. This information is on the product label.•Router login.This logs you in to the router interface as admin from a web browser.Use a Web Browser to Access the RouterWhen you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the router to view or change its settings. The first time you access the router, NETGEAR genie automatically checks to see if your router can connect to your Internet service.NETGEAR genie Automatic Internet SetupYou can set up your router with the NETGEAR genie automatically, or you can use the genie menus and screens to set up your router manually. Before you start the setup process, get your ISP information and make sure that the computers and devices in the network have the settings described here.When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet. For DSL service, you might need the following information to set up your router:•The ISP configuration information for your DSL account•ISP login name and password•Fixed or static IP address settings (special deployment by ISP; this setting is rare)If you cannot locate this information, ask your ISP to provide it. When your Internet connection is working, you no longer need to launch the ISP login program on your computer to access the Internet. When you start an Internet application, your router automatically logs you in.NETGEAR genie runs on any device with a web browser. Installation and basic setup takes about 15 minutes to complete.
Connect to the Network and Access the Router 14N300 Wireless Router To use NETGEAR genie to set up your router:1. Make sure that your computer or wireless device is connected to the router with an Ethernet cable (wired) or wirelessly with the preset security settings listed on the product label.Note: If you want to change the router’s WiFi setting, use a wired connection to avoid being disconnected when the new WiFi settings take effect.2. Launch a web browser.The screen that displays depends on whether you have accessed the router before:•The first time you set up the Internet connection for your router, the browser goes to http://www.routerlogin.net, and the NETGEAR genie screen displays.•If you already used the NETGEAR genie, type http://www.routerlogin.net in the address field for your browser to display the NETGEAR genie screen. 3. Follow the onscreen instructions.NETGEAR genie guides you through connecting the router to the Internet. 4. If the browser cannot display the web page, do the following: •Make sure that the computer is connected to one of the four LAN Ethernet ports or wirelessly to the router.•Make sure that the router has full power, and that its Power LED is lit white.•Close and reopen the browser or clear the browser cache.•Browse to http://www.routerlogin.net.•If the computer is set to a static or fixed IP address (this setting is uncommon), change it to obtain an IP address automatically from the router.5. If the router does not connect to the Internet, do the following:a. Review your settings. Make sure that you selected the correct options and typed everything correctly. b. Contact your ISP to verify that you have the correct configuration information.c. Read Chapter 6, Troubleshooting. If problems persist, register your NETGEAR product and contact NETGEAR technical support.Log In to the RouterWhen you first set up your router, NETGEAR genie automatically starts when you launch a web browser on a computer that is connected to the router. If you want to view or change settings for the router, you can use genie again.To log in to the router:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.
Connect to the Network and Access the Router 15 N300 Wireless RouterA login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
1633. Specify Your Internet SettingsUsually, the quickest way to set up the router to use your Internet connection is to allow the genie to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings. This chapter contains the following sections:•Use the Internet Setup Wizard •Manually Set Up the Internet Connection •Change the MTU Size
Specify Your Internet Settings 17 N300 Wireless RouterUse the Internet Setup WizardYou can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the genie screens that display the first time you connect to your router to set it up.To use the Setup Wizard:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays. 4. Select ADVANCED > Setup Wizard. 5. Select the Yes radio button. If you select No, you are taken to the Internet Setup screen (see Manually Set Up the Internet Connection ). 6. Click the Next button.The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration.
Specify Your Internet Settings 18N300 Wireless Router Manually Set Up the Internet ConnectionYou can view or change the router’s Internet connection settings.Specify an Internet Connection Without a LoginTo specify the Internet connection settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select Internet.You might need to scroll to view all the settings.5. For the Does your Internet connection require a login setting, leave the No radio button selected.6. If your Internet connection requires an account name or host name, type it in the Account Name (If Required) field.7. If your Internet connection requires a domain name, type it in the Domain Name (If Required) field.
Specify Your Internet Settings 19 N300 Wireless RouterFor the other sections in this screen, the default settings usually work, but you can change them.8. For the Internet IP Address setting, select one of the following radio buttons:•Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses.•Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned. The gateway is the ISP router to which your router connects.9. For the Domain Name Server (DNS) Address setting, select one of the following radio buttons:•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. •Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 10. For the Router MAC Address setting, select one of the following radio buttons:•Use Default Address. Use the default MAC address.•Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You must use the one computer that the ISP allows.•Use This MAC Address. Enter the MAC address that you want to use.11. Click the Apply button.Your settings are saved.12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Chapter 6, Troubleshooting.Specify an Internet Connection That Uses a LoginTo view or change the basic Internet setup:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Specify Your Internet Settings 20N300 Wireless Router 4. Select Internet.You might need to scroll to view all the settings.5. In the Does your Internet connection require a login section of the screen, select the Yes radio button.The screen adjusts.6. In the Internet Service Provider list, select the encapsulation method PPPoE, PPPoA, or L2TP.7. In the Login field, enter the login name your ISP gave you. This login name is often an email address.8. In the Password field, type the password that you use to log in to your Internet service. 9. If your ISP requires a service name, type it in the Service Name (if Required) field.10. In the Connection Mode drop-down list, select Always On, Dial on Demand, or Manually Connect.11. To change the number of minutes until the Internet login times, out, in the Idle Timeout (In minutes) field, type the number of minutes.This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection. A value of 0 (zero) means never log out.12. In the Internet IP Address section, select one of the following radio buttons:•Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses.•Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned. The gateway is the ISP router to which your router connects.
Specify Your Internet Settings 21 N300 Wireless Router13. In the Domain Name Server (DNS) Address section, select one of the following radio buttons:•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. •Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also. 14. In the Router MAC Address section of the screen, select one of the following radio buttons:•Use Default Address. Use the default MAC address.•Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You must use the one computer that the ISP allows.•Use This MAC Address. Enter the MAC address that you want to use.15. Click the Apply button.Your settings are saved.16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Chapter 6, Troubleshooting.Change the MTU SizeThe maximum transmission unit (MTU) is the largest data packet a network device transmits. When one network device communicates across the Internet with another, the data packets travel through many devices along the way. If a device in the data path has a lower MTU setting than the other devices, the data packets must be split or “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs:•You experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting. These web-based applications might require an MTU change:-A secure website that does not open, or displays only part of a web page-Yahoo email-MSN portal-America Online’s DSL service•You use VPN and have severe performance problems.•You used a program to optimize MTU for performance reasons, and now you have connectivity or performance problems.
Specify Your Internet Settings 22N300 Wireless Router Note: An incorrect MTU setting can cause Internet communication problems. For example, you might not be able to access certain websites, frames within websites, secure login pages, or FTP or POP servers.To change the MTU size:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > WAN Setup. 5. In the MTU Size field, enter a value from 64 to 1500.6. Click the Apply button.Your change is saved.If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500
Specify Your Internet Settings 23 N300 Wireless Routeruntil the problem goes away. The following table describes common MTU sizes and applications. Table 3. Common MTU sizes MTU Application1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN, and is the default value for NETGEAR routers, adapters, and switches.1492 Used in PPPoE environments.1472 Maximum size to use for pinging. (Larger packets are fragmented.)1468 Used in some DHCP environments.1460 Usable by AOL if you do not have large email attachments, for example.1436 Used in PPTP environments or with VPN.1400 Maximum size for AOL DSL.576 Typical value to connect to dial-up ISPs.
2444. NetworkingThis chapter includes the following sections:•View or Change WAN Settings •Set Up a Default DMZ Server •Change the Router’s Device Name •Change the LAN TCP/IP Settings •Specify the IP Addresses that the Router Assigns •Disable the DHCP Server Feature in the Router •Reserve LAN IP Addresses •Use the WPS Wizard for WiFi Connections •Specify Basic WiFi Settings •Change the WiFi Security Option •Set Up a Guest Network •Control the Wireless Radio •Set Up a Wireless Schedule •Set up a Wireless Access List •Specify WPS Settings •Wireless Distribution System •Static Routes •View Devices Currently on the Network •Improve Network Connections with Universal Plug and Play
Networking 25 N300 Wireless RouterView or Change WAN SettingsYou can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port. To view or change the WAN settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > WAN Setup.The following settings display:•Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check box only in special circumstances. •Default DMZ Server. This feature is sometimes helpful when you are playing online games or videoconferencing, but it makes the firewall security less effective. See Set Up a Default DMZ Server on page 26.•Respond to Ping on Internet Port. This feature allows your router to be discovered. Use this feature only as a diagnostic tool or if you have a specific reason. •MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change the
Networking 26N300 Wireless Router MTU only if you are sure that it is necessary for your ISP connection. See Change the MTU Size on page 21.•NAT Filtering. Network Address Translation (NAT) determines how the router processes inbound traffic:-Secured NAT provides a secured firewall to protect the computers on the LAN from attacks from the Internet, but might prevent some Internet games, point-to-point applications, or multimedia applications from functioning. By default, the Secured radio button is selected.-Open NAT provides a much less secured firewall, but allows almost all Internet applications to function.•Disable SIP ALG. Some Voice over IP (VoIP) applications do not function well with the Session Initiation Protocol (SIP) Application Layer Gateway (ALG). Selecting the check box to turn off the SIP ALG might enable connected VoIP devices to create and accept a VoIP call through the router. By default, this check box is cleared.•Disable IGMP Proxying. IGMP proxying allows computers on the LAN to receive the multicast traffic they are subscribed to from the Internet. By default, this check box is selected, and the IGMP proxy is disabled, preventing multicast traffic from the Internet to the LAN. Clear the Disable IGMP Proxying check box to allow multicast traffic from the Internet to the LAN.•VPN Passthrough. The router supports VPN passthrough for IPSec, PPTP, and L2TP.-IPSec Passthrough. To enable or disable IPSec passthrough, select the Enable or Disabled radio button.-PPTP Passthrough. To enable or disable PPTP passthrough, select the Enable or Disabled radio button.•L2TP Passthrough. To enable or disable L2TP passthrough, select the Enable or Disabled radio button. 5. Change the settings as needed.6. Click the Apply button.Your changes are saved.Set Up a Default DMZ ServerThe default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation (NAT). The router is programmed to recognize some of these applications and to work correctly with them, but other applications might not function well. In some cases, one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server.
Networking 27 N300 Wireless RouterWARNING:DMZ servers pose a security risk. A computer designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet. If compromised, the DMZ server computer can be used to attack other computers on your network.The router detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you have configured in the Port Forwarding/Port Triggering screen. Instead of discarding this traffic, you can have the router forward the traffic to one computer on your network. This computer is called the default DMZ server.To set up a default DMZ server: 1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > WAN Setup.5. Select the Default DMZ Server check box.6. Type the IP address.7. Click the Apply button.Your change is saved.Change the Router’s Device NameThe router’s device name displays in file manager when you browse your network.To change the router’s device name:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.
Networking 28N300 Wireless Router The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > LAN Setup.5. In the Device Name field, type a new name.6. Click the Apply button.Your change is saved.Change the LAN TCP/IP SettingsThe router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The router’s default LAN IP configuration is as follows:•LAN IP address. 192.168.1.1•Subnet mask. 255.255.255.0These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settingsYou might want to change these settings if you need a specific IP subnet that one or more devices on the network uses, or if you have competing subnets with the same IP scheme.To change the LAN TCP/IP settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Networking 29 N300 Wireless Router4. Select ADVANCED > Setup > LAN Setup.5. In the IP Address field, type the IP address.6. In the IP Subnet Mask, type the subnet mask of the router. The IP address and subnet mask identifies which addresses are local to a specific device and which must be reached through a gateway or router.7. Change the RIP settings.Router Information Protocol (RIP) allows a router to exchange routing information with other routers. a. In the RIP Direction list, select one of the following:-Both. The router broadcasts its routing table periodically and incorporates information that it receives.-Out Only. The router broadcasts its routing table periodically. -In Only. The router incorporates the RIP information that it receives.b. In the RIP Version list, select one of the following:-Disabled. This is the default setting. -RIP-1. This format is universally supported. It is adequate for most networks, unless you have an unusual network setup. -RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting.8. Click the Apply button.Your changes are saved.If you changed the LAN IP address of the router, you are disconnected when this change takes effect.9. To reconnect, close your browser, relaunch it, and log in to the router
Networking 30N300 Wireless Router Specify the IP Addresses that the Router AssignsBy default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the router. These addresses must be part of the same IP address subnet as the router’s LAN IP address. Using the default addressing scheme, define a range between 192.168.1.2 and 192.168.1.254, although you can save part of the range for devices with fixed addresses.The router delivers the following parameters to any LAN device that requests DHCP:•An IP address from the range that you have defined•Subnet mask•Gateway IP address (the router’s LAN IP address)•DNS server IP address (the router’s LAN IP address)To specify the pool of IP addresses that the router assigns:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > LAN Setup.5. Make sure that the Use Router as DHCP Server check box is selected.6. Specify the range of IP addresses that the router assigns:
Networking 31 N300 Wireless Routera. In the Starting IP Address field, type the lowest number in the range.This IP address must be in the same subnet as the router.b. In the Ending IP Address field, type the number at the end of the range of IP addresses.This IP address must be in the same subnet as the router.7. Click the Apply button.Your settings are saved.Disable the DHCP Server Feature in the RouterBy default, the router acts as a DHCP server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN. The assigned default gateway address is the LAN address of the router.You can use another device on your network as the DHCP server, or specify the network settings of all your computers.To disable the DHCP server feature in the router:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > LAN Setup.5. Clear the Use Router as DHCP Server check box.6. Click the Apply button.7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that they can access the router.Reserve LAN IP AddressesWhen you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server. Assign reserved IP addresses to computers or servers that require permanent IP settings.
Networking 32N300 Wireless Router To reserve an IP address: 1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > LAN Setup.5. In the Address Reservation section of the screen, click the Add button. 6. In the IP Address field, type the IP address to assign to the computer or server. Choose an IP address from the router’s LAN subnet, such as 192.168.1.x. 7. Type the MAC address of the computer or server.Tip: If the computer is already on your network, you can copy its MAC address from the Attached Devices screen and paste it here.8. Click the Apply button.The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router’s DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew.To edit a reserved address entry:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > LAN Setup.5. Select the radio button next to the reserved address. 6. Click the Edit button.7. Change the settings.
Networking 33 N300 Wireless Router8. Click the Apply button.Your changes are saved.To delete a reserved address entry:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Setup > LAN Setup.5. Select the radio button next to the reserved address. 6. Click the Delete button.The address is removed.Use the WPS Wizard for WiFi ConnectionsThe WPS Wizard helps you add a wireless computer or device to your WiFi network without typing the WiFi password.To use the WPS Wizard:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > WPS Wizard.5. Click the Next button. 6. Select the radio button for the setup method that you want to use:. •Push button. Click the WPS button on this screen. •PIN Number. The screen adjusts. Enter the client security PIN, and click the Next button.
Networking 34N300 Wireless Router 7. Within two minutes, go to the client device and use its WPS software to connect to the WiFi network.The WPS process automatically sets up your wireless computer with the network password when it connects. The router WPS screen displays a confirmation message. Specify Basic WiFi SettingsThe router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the product label. Note: The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security.NETGEAR recommends that you do not change your preset security settings. If you change your preset security settings, make a note of the new settings and store it in a safe place where you can easily find it.If you use a wireless computer to change the wireless network name (SSID) or other wireless security settings, you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the router.To specify basic wireless settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Networking 35 N300 Wireless Router4. Select Wireless.5. In the Region list, select your region. In some locations, you cannot change this setting.6. To change the network name (SSID), type a new name in the Name (SSID) field.The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the product label. If you change the name, make sure to write down the new name and keep it in a safe place.7. To change the wireless channel, select a number in the Channel list.In some regions, not all channels are available. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If this happens, experiment with different channels to see which is the best. When you use multiple access points, it is better if adjacent access points use different channels to reduce interference. The recommended channel spacing between adjacent access points is four channels (for example, use Channels 1 and 5, or 6 and 10).8. To change the mode, select it from the Mode list.9. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box.When this check box is selected, the router broadcasts its network name (SSID) so that it displays when you scan for local WiFi networks on your computer or wireless device.10. To prevent computers and wireless devices on the network from accessing each other, select the Enable Wireless Isolation check box.11. Click the Apply button.Your settings are saved.If you connected wirelessly to the network and you changed the SSID, you are disconnected from the network.12. Make sure that you can connect wirelessly to the network with its new settings.
Networking 36N300 Wireless Router If you cannot connect wirelessly, check the following:•Is your computer or wireless device connected to another wireless network in your area? Some wireless devices automatically connect to the first open network without wireless security that they discover.•Is your computer or wireless device trying to connect to your network with its old settings (before you changed the settings)? If so, update the wireless network selection in your computer or wireless device to match the current settings for your network.Change the WiFi Security OptionYour router comes with preset WPA2 or WPA security. The password that you enter to connect to your network is unique to your router and is on the product label. NETGEAR recommends that you use the preset security, but you can change them. NETGEAR recommends that you do not disable security.To change the WPA settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select Wireless.5. Under Security Options, select a radio button for one of the following WPA options:•WPA-PSK [TKIP]•WPA2-PSK [AES]•WPA-PSK [TKIP} + WPA2-PSK [AES]•WPA/WPA2 EnterpriseThe WPA2 options use the newest standard for the strongest security, but some older computers and wireless devices cannot use WPA2. By default, the WPA-PSK [TKIP] + WPA2-PSK [AES] radio button is selected so that new or old computers and wireless devices can connect to the WiFi network by using either WPA2 or WPA security. The Passphrase field displays.6. In the Passphrase field, enter the network key (password) that you want to use. It is a text string from 8 to 63 characters.
Networking 37 N300 Wireless Router7. Write down the new password and keep it in a secure place for future reference.8. Click the Apply button.Your changes are saved.Set Up a Guest NetworkA guest network allows visitors at your home to use the Internet without using your wireless security key. You can add a guest network to each wireless network: 2.4 GHz b/g/n and 5.0 GHz a/n. To set up a guest network:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select Guest Network.5. Select any of the following wireless settings:•Enable Guest Network. When this check box is selected, the guest network is enabled, and guests can connect to your network using the SSID of this profile.•Enable SSID Broadcast. If this check box is selected, the wireless access point broadcasts its name (SSID) to all wireless stations. Stations with no SSID can adopt the correct SSID for connections to this access point.
Networking 38N300 Wireless Router •Allow guest to see each other and access my local network. If this check box is selected, anyone who connects to this SSID has access to your local network, not just Internet access.6. Give the guest network a name.The guest network name is case-sensitive and can be up to 32 characters. You then manually configure the wireless devices in your network to use the guest network name in addition to the main SSID. 7. Select a radio button for a security option. The WPA2 options use the newest standard for the strongest security, but some older computers and wireless devices cannot use it. NETGEAR recommends that you select the WPA-PSK [TKIP] + WPA2-PSK [AES] radio button. This setting protects your WiFi network and lets computers and wireless devices can connect to the WiFi network by using either WPA2 or WPA security.8. Click the Apply button. Your settings are saved.Control the Wireless RadioThe router has an internal wireless radio that broadcasts signals in the 2.4 GHz range. By default, it is enabled so that you can connect wirelessly to the router. When the wireless radio is disabled, you can still use an Ethernet cable for a LAN connection to the router.Enable or Disable the Wireless RadioTo enable or disable the wireless radio:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Networking 39 N300 Wireless Router4. Select ADVANCED > Advanced Setup > Wireless Settings.5. Select or clear the Enable Wireless Radio check box.Clearing this check box turns off the WiFi feature of the router. 6. Click the Apply button.Your changes are saved.Set Up a Wireless ScheduleYou can use this feature to turn off the wireless signal from your router at times when you do not need a wireless connection. For example, you might turn it off for the weekend if you leave town.To set up the wireless schedule:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Wireless Settings.The Advanced Wireless Settings screen displays.
Networking 40N300 Wireless Router 5. Click the Add a new period button.6. Use the lists, radio buttons, and check boxes to set up a period during which you want to turn off the wireless signal.7. Click the Apply button.The Advanced Wireless Settings screen displays.8. Select the Turn off wireless signal by schedule check box to activate the schedule.9. Click the Apply button.Your changes are saved.Set up a Wireless Access ListYou can set up a list of computers and wireless devices that are allowed to use WiFi to connect to the router. You must enter the MAC address of each computer or device. When you enable access control, computers and devices that are not in the list cannot connect with WiFi.To set up a wireless access list and turn on access control:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Networking 41 N300 Wireless Router4. Select ADVANCED > Advanced Setup > Wireless Settings.5. Click the Set Up Access List button.6. Click the Add button.The screen adjusts.7. Complete the Device Name and MAC Address fields.8. Click the Add button.The Wireless Card Access List screen displays with the device that you added in the access list.9. When you have finished adding devices to the access list, select the Turn Access Control On check box.10. Click the Apply button.Your changes are saved.
Networking 42N300 Wireless Router Specify WPS SettingsWi-Fi Protected Setup (WPS) lets you join the WiFi network without typing the WiFi password.To specify WPS Settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Wireless Settings.The Router’s PIN field displays the PIN that you use on a registrar (for example, from the Network Explorer on a Vista Windows computer) to configure the router’s wireless settings through WPS. 5. (Optional) Select or clear the Disable Router’s PIN check box.The PIN function might temporarily be disabled when the router detects suspicious attempts to break into the router’s wireless settings by using the router’s PIN through WPS. You can manually enable the PIN function by clearing the Disable Router’s PIN check box.6. (Optional) Select or clear the Keep Existing Wireless Settings check box.By default, the Keep Existing Wireless Settings check box is selected. NETGEAR recommends that you leave this check box selected.If you clear this check box, the next time a new wireless client uses WPS to connect to the router, the router wireless settings change to an automatically generated random SSID and security key. 7. Click the Apply button.Your changes are saved.Wireless Distribution SystemYou can set up the router to be used as a wireless base station or wireless repeater in a wireless distribution system (WDS). A WDS lets you expand a wireless network through multiple access points instead of using a wired backbone to link them. A wireless base station connects to the Internet, can have wired and wireless clients, and sends its wireless signal to an access point that functions as a wireless repeater. A wireless repeater can also have
Networking 43 N300 Wireless Routerwired and wireless clients, but connects to the Internet through the wireless base station. The router can function either as a base station or as a repeater:•Wireless base station. The router acts as the parent access point, bridging traffic to and from the child repeater access point, as well as handling wireless and wired local computers. To configure this mode, you must know the MAC address of the child repeater access point.•Wireless repeater. The router sends all traffic from its local wireless or wired computers to a remote access point. To configure this mode, you must know the MAC address of the remote parent access point. For you to set up a wireless network in a WDS, the following conditions must be met for both access points:•Both access points must use the same SSID, wireless channel, and encryption mode.•Both access points must be on the same LAN IP subnet. That is, all the access point LAN IP addresses are in the same network.•All LAN devices (wired and wireless computers) must be configured to operate in the same LAN network address range as the access points.•The channel selection on the access points cannot be Auto (see Basic Wireless Settings on page 28).•The security option must be WEP (or no security). The WEP option displays only if you select Up to 54 Mbps from the Mode list on the Wireless Settings screen (see Basic Wireless Settings on page 28).Set Up the Base StationThe wireless repeating function works only in hub and spoke mode. The units cannot be daisy-chained. You must know the wireless MAC addresses of all units. First, set up the base station and then set up the repeater.To set up the base station:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Wireless Repeating Function. The Wireless Repeating Function screen displays. The wireless MAC address of the router displays onscreen.
Networking 44N300 Wireless Router 5. Select the Enable Wireless Repeating Function check box. 6. Select the Wireless Base Station radio button.7. To prevent wireless clients from associating with the base station and allow LAN client associations only, select the Disable Wireless Client Association check box.You can leave the check box cleared if you prefer wireless clients to be able to associate with the base stations.8. In the Repeater MAC Address 1 through 4 fields, enter the MAC addresses for the access points that should function as repeaters. If your router is the base station, it can function as the “parent” for up to four other access points.9. Click the Apply button.Your changes are saved.Set Up a RepeaterTo set up the repeater to avoid conflicts with the wireless connection to the base station, use a wired Ethernet connection.Note: If you set up your router as a base station with a non-NETGEAR access point as the repeater, you might need to change more configuration settings. In particular, you should disable the DHCP server function on the access point that functions as the repeater.To configure the router as a repeater:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.
Networking 45 N300 Wireless RouterA login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Wireless Repeating Function. The Wireless Repeating Function screen displays. The wireless MAC address of the router displays onscreen.5. Select the Enable Wireless Repeating Function check box. 6. Select the Wireless Repeater radio button.7. Complete the Repeater IP Address field. This IP address must be in the same subnet as the base station, but different from the LAN IP address of the base station.8. To prevent wireless clients from associating with the repeater and allow LAN client associations only, select the Disable Wireless Client Association check box. You can leave the check box cleared if you prefer wireless clients to be able to associate with the repeater.9. In the Base Station MAC Address field, enter the MAC addresses for the access point that will function as the base station.10. Click the Apply button.Your changes are saved.11. Verify connectivity across the LANs. A computer on any wireless or wired LAN segment of the base station or a repeater can connect to the Internet. Any computer that is connected to the base station can share files and printers with any other wireless or wired computer or server that is connected to a repeater.
Networking 46N300 Wireless Router Static RoutesStatic routes provide more routing information to your router. Under usual circumstances, the router has adequate routing information after it has been configured for Internet access, and you do not need to configure more static routes. You must configure static routes only for unusual cases such as multiple routers or multiple IP subnets on your network.As an example of when a static route is needed, consider the following case:•Your primary Internet access is through a cable modem to an ISP.•You have an ISDN router on your home network for connecting to the company where you are employed. This router’s address on your LAN is 192.168.1.100.•Your company’s network address is 134.177.0.0.When you first configured your router, two implicit static routes were created. A default route was created with your ISP as the gateway, and a second static route was created to your local network for all 192.168.1.x addresses. With this configuration, if you attempt to access a device on the 134.177.0.0 network, your router forwards your request to the ISP. The ISP forwards your request to the company where you are employed, and the company’s firewall denies the request.In this case you must define a static route, telling your router that 134.177.0.0 should be accessed through the ISDN router at 192.168.1.100. This example assumes the following settings:•The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134.177.x.x addresses. •The Gateway IP Address field specifies that all traffic for these addresses should be forwarded to the ISDN router at 192.168.1.100. •A metric value of 1 works because the ISDN router is on the LAN. •Private is selected only as a precautionary security measure in case RIP is activated.To set up a static route:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Static Routes. 5. Click the Add button.
Networking 47 N300 Wireless RouterThe screen adjusts:6. In the Route Name field, type a name for this static route (for identification purposes only). 7. If you want to limit access to the LAN only, select the Private check box. If you select Private, the static route is not reported in RIP. 8. To make this route effective, select the Active check box. By default, the Active check box is selected.9. Type the IP address of the final destination.10. Type the IP subnet mask for this destination. If the destination is a single host, type 255.255.255.255. 11. Type the gateway IP address, which must be a router on the same LAN segment as the Wireless Router.12. Type a number from 1 through 15 as the metric value. This value represents the number of routers between your network and the destination. Usually, a setting of 2 or 3 works, but if this link is a direct connection, set it to 1. 13. Click the Apply button. The route is added to the table on the Static Routes screen. To edit a static route:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes screen displays.5. In the table, select the radio button next to the route that you want to edit.
Networking 48N300 Wireless Router 6. Click the Edit button. The Static Routes screen adjusts.7. Edit the route information.8. Click the Apply button.Your changes are saved.To delete a static route:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes screen displays.5. In the table, select the radio button next to the route that you want to delete.6. Click the Delete button. The route is removed from the table.View Devices Currently on the NetworkYou can view all computers or devices that are currently connected to your network.To view devices on the network:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Networking 49 N300 Wireless Router4. Select Attached Devices.The Wired Devices section lists devices that are connected to the router with Ethernet cables. The Wireless Devices section lists devices that are connected to the wireless network. The following information is displayed:•Status. The status of the device, Allowed or Blocked.•Device Name. If the device name is known, it is shown here. •IP Address. The IP address that the router assigned to this device when it joined the network. This number can change if a device is disconnected and rejoins the network.•MAC Address. The unique MAC address for each device does not change. The MAC address is typically shown on the product label.5. To update this screen, click the Refresh button.Improve Network Connections with Universal Plug and PlayUniversal Plug and Play (UPnP) helps devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network.If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time communications such as instant messaging or remote assistance (a feature in Windows XP), enable UPnP.To enable Universal Plug and Play:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://routerlogin.net or http://192.168.0.1.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Networking 50N300 Wireless Router 4. Select ADVANCED > Advanced Setup > UPnP.5. Select the Turn UPnP On check box.By default, this check box is selected. If the Turn UPnP On check box is cleared, the router does not allow any device to automatically control router resources, such as port forwarding.6. Type the advertisement period in minutes.The advertisement period specifies how often the router broadcasts its UPnP information. This value can range from 1 to 1440 minutes. The default period is 30 minutes. Shorter durations ensure that control points have current device status at the expense of more network traffic. Longer durations can compromise the freshness of the device status, but can significantly reduce network traffic.7. Type the advertisement time to live in hops.The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. Hops are the steps a packet takes between routers. The number of hops can range from 1 to 255. The default value for the advertisement time to live is 4 hops, which should be fine for most home networks. If you notice that some devices are not being updated or reached correctly, it might be necessary to increase this value.8. Click the Apply button.The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router and which ports (internal and external) that device has opened. The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address.To refresh the information in the UPnP Portmap table, click the Refresh button.
5155. Manage Your NetworkThis chapter describes the router settings for administering and maintaining your router and home network. This chapter includes the following sections:•Update the Router Firmware •Change the admin Password •Recover the admin Password •View Router Status •View the Internet Connection Settings •View Wireless Settings •View Guest Network Settings •Reboot the Router •Manage the Configuration File
Manage Your Network 52N300 Wireless Router Update the Router FirmwareThe router firmware (routing software) is stored in flash memory. You might see a message at the top of the genie screens when new firmware is available. You can respond to that message to update the firmware, or you can check to see if new firmware is available, and to update your product. To check for new firmware and update your router:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Administration > Firmware Update. 5. Click the Check button.The router finds new firmware information if any is available and displays a message asking if you want to download and install it.6. Click the Yes button.The router locates and downloads the firmware. 7. To upload the firmware that you have downloaded from the NETGEAR support website, do the following:a. Click Browse, navigate to the firmware file (the file ends in .img), and select the firmware file.b. Click the Upload button.WARNING:To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example, do not close the browser, click a link, or load a new page. Do not turn off the router.A progress bar shows the progress of the firmware upload process:When the upload is complete, your router restarts. The upload process can take up to three minutes, and the upgrade process typically takes about one minute. To determine whether you need to reconfigure the router after upgrading, read the new firmware release notes.
Manage Your Network 53 N300 Wireless RouterChange the admin PasswordThis feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. The product label shows your unique wireless network name (SSID) and password for wireless access.To set the password for the user name admin:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Administration > Set Password.5. Type the old password, and type the new password twice.6. To be able to recover the password, select the Enable Password Recovery check box.NETGEAR recommends that you enable password recovery.7. Click the Apply button.Your changes are saved.Recover the admin PasswordNETGEAR recommends that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.To set up password recovery:1. Launch a web browser from a computer or wireless device that is connected to the network.
Manage Your Network 54N300 Wireless Router 2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Administration > Set Password.5. Select the Enable Password Recovery check box.6. Select two security questions and provide answers to them.7. Click the Apply button.Your changes are saved.To recover your password:1. In the address field of your browser, type www.routerlogin.net.A login screen displays. 2. Click Cancel.If password recovery is enabled, you are prompted to answer two security questions.3. Enter the saved answers to the security questions. 4. Enter the serial number of your router.The serial number is on the product label.View Router StatusTo view router status and usage information:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.
Manage Your Network 55 N300 Wireless Router4. Click the ADVANCED tab. The Router Information pane displays the following information:•Hardware Version. The router model.•Firmware Version. The version of the router firmware. It changes if you upgrade the router firmware.•GUI Language Version. The localized language of the router user interface.•LAN Port:-MAC Address. The Media Access Control address for the Ethernet (LAN) port. This address is the unique physical address that the Ethernet (LAN) port of the router uses. -IP Address. The IP address that the Ethernet (LAN) port of the router uses. The default is 192.168.1.1.-DHCP Server. Identifies whether the router’s built-in DHCP server is active for the LAN-attached devices.View the Internet Connection SettingsTo view the Internet connection settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.
Manage Your Network 56N300 Wireless Router The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.The Internet Port pane displays the following information:•MAC Address. The Media Access Control (MAC) address for the Internet port. This address is the unique physical address that the Internet (WAN) port of the router uses.•IP Address. The IP address that the Internet (WAN) port of the router uses. If no address is shown or the address is 0.0.0.0, the router is not connected to the Internet.•Connection. Shows whether the router is using a fixed or dynamic IP address on the Internet port. If the value is DHCP, the router obtains an IP address dynamically from the ISP or from a DHCP server on your LAN.•IP Subnet Mask. The IP subnet mask that the Internet port of the router uses. •Domain Name Server. The Domain Name Server address that the router uses. A Domain Name Server translates human-language URLs such as www.netgear.com into IP addresses.Display Internet Port StatisticsTo display Internet port statistics:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.4. The BASIC Home screen displays5. Click the ADVANCED tab.
Manage Your Network 57 N300 Wireless Router6. In the Internet Port pane, click the Show Statistics button.The following information displays:•System Up Time. The time elapsed since the router was last restarted.•Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the screen displays:-Status. The link status of the port.-TxPkts. The number of packets transmitted on this port since reset or manual clear.-RxPkts. The number of packets received on this port since reset or manual clear.-Collisions. The number of collisions on this port since reset or manual clear.-Up Time. The time elapsed since this port acquired the link.-Poll Interval. The interval at which the statistics are updated in this screen. 7. To change the polling frequency, enter a time in seconds in the Poll Interval field and click the Set Interval button. 8. To stop the polling, click the Stop button.View the Internet Connection StatusTo check the Internet connection status:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.
Manage Your Network 58N300 Wireless Router 5. In the Internet Port pane, click the Connection Status button.The Connection Status pop-up screen displays. The following figure shows the connection status information for a DHCP connection.The content of the Connection Status pop-up screen depends on the type of connection. You can start new connections and end existing connections from this screen.The following list describes the different types of connections and the associated settings that display on the Connection Status pop-up screen:DHCP ConnectionThe following information displays for a DHCP connection:•IP Address. The IP address that is assigned to the router.•Subnet Mask. The subnet mask that is assigned to the router.•Default Gateway. The IP address for the default gateway that the router communicates with.•DHCP Server. The IP address for the Dynamic Host Configuration Protocol server that configures the TCP/IP for all the computers that are connected to the router.•DNS Server. The IP address of the Domain Name Service server that translates of network names to IP addresses.•Lease Obtained. The date and time when the lease was obtained.•Lease Expires. The date and time that the lease expires.To change the router DHCP connection settings:1. To release the router’s IP address and terminate the Internet connection, click the Release button.2. To let the router acquire an IP address from the DHCP server and start the Internet connection, click the Renew button.3. To close the Connection Status screen, click the Close Window button.
Manage Your Network 59 N300 Wireless RouterPPPoE ConnectionThe Connect and Disconnect buttons in the Connection Status screen display only when the connection mode is Manually Connect.The following information displays for a PPPoE connection:•Connection Time. The time that elapsed since the connection was established.•Connection Status. The status of the connection: Connected, Disconnected, Negotiation (---, Success), or Authentication (---, Success). --- indicates failure.•IP Address. The IP address that is assigned to the router.•Subnet Mask. The subnet mask that is assigned to the router.To change the router PPPoE connection settings:1. To establish the PPPoE connection manually, click the Connect button. 2. To terminate the PPPoE connection manually, click the Disconnect button.3. To close the Connection Status screen, click the Close Window button.PPTP ConnectionThe content of the Connection Status pop-up screen depends on the type of connection. The Connect and Disconnect buttons in the Connection Status screen display only when the connection mode is Manually Connect.The following information displays for a PPTP connection:•Connection Status. The status of the connection: Connected or Disconnected.•IP Address. The IP address that is assigned to the router.•Subnet Mask. The subnet mask that is assigned to the router.To change the router PPTP connection settings:1. To establish the PPTP connection manually, click the Connect button.2. To terminate the PPTP connection manually, click the Disconnect button.3. To close the Connection Status screen, click the Close Window button.View Wireless SettingsTo view the wireless settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.
Manage Your Network 60N300 Wireless Router The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.The Wireless Settings pane displays the following information:•Name (SSID). The wireless network name (SSID) that the router uses.•Region. The geographic region where the router is used. It might be illegal to use the wireless features of the router in some parts of the world.•Channel. The operating channel of the wireless port. The default channel is Auto. When Auto is selected, the router finds the best operating channel available.•Mode. The wireless communication mode: Up to 54 Mbps, Up to 150 Mbps (the default), or Up to 300 Mbps.•Wireless AP. Indicates whether the radio of the router is enabled. If the radio is not enabled, the WiFi LED on the front panel is off.•Broadcast Name. Indicates whether the router is broadcasting its SSID.•Wireless Isolation. Indicates whether wireless isolation is on or off. When it is off, wireless clients (computers or wireless devices) that join the network can use the Internet, but cannot access each other or access Ethernet devices on the network.•Wi-Fi Protected Setup. Indicates whether Wi-Fi Protected Setup is configured for this network.View Guest Network SettingsTo view the guest network settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.The Guest Network pane displays the following information:•Name (SSID). The wireless network name (SSID) that the router uses. The default name is NETGEAR-Guest.•Wireless AP. Indicates whether the radio of the router is enabled for the guest network.
Manage Your Network 61 N300 Wireless Router•Broadcast Name. Indicates whether the router is broadcasting its SSID for the guest network.•Wireless Isolation. Indicates whether wireless isolation is on or off for the guest network. When it is off, wireless clients (computers or wireless devices) that join the guest network can use the Internet, but cannot access each other or access Ethernet devices on the network.•Allow guest to access My Local Network. Indicates whether wireless clients on the guest network can access your local network, instead of only the Internet and other wireless clients on the guest network.Reboot the RouterTo reboot the router:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.5. In the Router Information pane, click the Reboot button.6. Click OK to confirm.The router reboots.Manage the Configuration FileThe configuration settings of the router are stored within the router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.Back Up SettingsTo back up the router’s configuration settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.
Manage Your Network 62N300 Wireless Router 3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Administration > Backup Settings.5. To save a copy of the current settings, click the Back Up button.6. Choose a location to store the .cfg file on a computer on your network.7. Click the OK button.A copy of the current settings is saved.Restore Configuration SettingsTo restore configuration settings that you backed up:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Administration > Backup Settings. The Backup Settings screen displays.5. To find the .cfg file, click the Browse button.6. Select the file and then click the Restore button.The file is uploaded to the router.The router reboots.
Manage Your Network 63 N300 Wireless RouterWARNING:Do not interrupt the reboot process.Erase Configuration SettingsUnder some circumstances (for example, if you move the router to a different network), you might want to erase the configuration and restore the factory default settings.You can either use the Restore Factory Settings button on the back of the router (see Factory Settings on page 76), or you can use the Erase button on the Backup Settings screen.To erase the configuration and restore the factory default settings:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Select ADVANCED > Administration > Backup Settings. The Backup Settings screen displays.5. Click the Erase button.6. To confirm the action click the Yes button.The router reboots.WARNING:Do not interrupt the reboot process.Erasing sets the user name to admin, the password to password, and the LAN IP address to 192.168.1.1, and enables the router’s DHCP server.
6466. TroubleshootingThis chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, visit the NETGEAR support site at http://support.netgear.com for product and contact information.This chapter contains the following sections:•Forgotten Passwords •WiFi Connections •Changes Not Saved •Troubleshoot with the LEDs •Cannot Log In to the Router •Troubleshoot IP Addresses •The Router Cannot Access the Internet •Troubleshoot Your Network Using the Ping Utility
Troubleshooting 65 N300 Wireless RouterForgotten PasswordsThe router user name admin lets you use a web browser to log in to the router to view or change its settings. The router’s WiFi network name lets you connect to its WiFi network. Both admin and the WiFi network have passwords by default.admin PasswordThe default password for the router user name admin is password. If you changed it and enabled password recovery, you can recover the password. To recover your password when password recovery is enabled:1. In the address field of your browser, type www.routerlogin.net.A login screen displays. 2. Click Cancel.If password recovery is enabled, you are prompted to answer two security questions.3. Enter the saved answers to the security questions.4. Enter the serial number of your router.The serial number is on the product label.If you changed the password and did not enable password recovery, you can use the Reset button to return the router to its factory settings. This erases all the router’s current settings including its Internet connection settings. For more information, see Factory Settings on page 76.WiFi PasswordsThe router comes preset with a unique WiFi network name and WiFi password. This information is on the product label. You can also set up a guest network to allow visitors to access your Internet connection. If you changed the WiFi settings and do not remember what they are, you can use a wired Ethernet connection to log in to the router to view the WiFi settings. To use a wired connection to view WiFi settings:1. Use an Ethernet cable to connect your computer to an Ethernet LAN port on the router.An Ethernet LED lights for the port where you connected the computer.2. Launch a web browser from the connected computer.3. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.4. Enter the router user name and password.
Troubleshooting 66N300 Wireless Router The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.5. To view the WiFi settings, select Wireless.The Wireless Network screen displays.6. To view guest network settings, select Guest.The Guest Network Settings screen displays.WiFi ConnectionsIf you are having trouble connecting wirelessly to the router, try to isolate the problem. •The WiFi signal strength is weak.Check these conditions:-Is your router too far from your computer, or too close? Move your computer near the router, but at least six feet (two meters) away, and see if the signal strength improves.-Is your WiFi signal blocked by objects between the router and your computer?•Your computer or wireless devices does not find your WiFi network.Check the following:-Is the WiFi LED on the router lit? If this LED is off, someone might have disabled the wireless radio or set up a wireless schedule. For more information about these settings, see Control the Wireless Radio on page 38.-Did you disable the router’s SSID broadcast?If you cleared the Enable SSID Broadcast check box in the Wireless Network screen, your wireless network is hidden and does not display in your wireless client’s scanning list. To connect to a hidden network, you must type the network name and the WiFi password. For more information about the SSID broadcast, see Specify Basic WiFi Settings on page 34.-Does your computer or wireless device support the security that you are using for your WiFi network (WEP, WPA, or WPA2)? For information about wireless security settings, see Specify Basic WiFi Settings on page 34.-Did you set up a wireless access list in the router?If you set up an access list, you must add the MAC address for each computer and wireless device to the list. For more information about access list settings, see Set up a Wireless Access List on page 40.
Troubleshooting 67 N300 Wireless RouterChanges Not SavedIf the router does not save the changes you make through the NETGEAR genie screens, check the following:•When you log in to the router and change the settings on a screen, always click the Apply button before you move to another screen or tab, or your changes are lost. •Click the Refresh or Reload button in the web browser. The changes might have occurred, but the old settings might be in the web browser’s cache.Troubleshoot with the LEDsThe LEDs on the front panel of the router indicate its status.Apply Power to the Router and Check the LEDsTo apply power to the router and check the LEDs:1. Connect the power adapter cord that came with the router and plug it in to a power outlet. The Power LED lights and turns amber within a few seconds. This indicates that the self-test is running.2. After approximately 30 seconds, verify that the LEDS are lit as follows:•The Power LED is lit solid green.•The WiFi LED is lit solid green. •The Internet LED is lit solid green.•The Ethernet LEDs (1 through 4) are lit solid green or solid amber for any computers cabled to the router by an Ethernet cable.3. If the LEDs do not light as expected, use the LED behavior to troubleshoot the problem.All LEDs Remain LitWhen the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay lit, a fault exists within the router.If all LEDs are still lit one minute after power-up, try the following:•Unplug the router’s power adapter cord. Plug it in again and see if the router recovers.•To return the router to its factory settings, press and hold the Reset button. For more information, see Factory Settings on page 76.If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.
Troubleshooting 68N300 Wireless Router Power LED Is Off or BlinkingIf the Power LED is Off or blinking, try the following:•Make sure that the power adapter cord is securely connected to your router and securely connected to a functioning power outlet. •Make sure that you are using the power adapter cord that NETGEAR supplied for this product.•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This situation can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions or help with a hardware problem, contact technical support at www.netgear.com/support.Power LED Stays AmberWhen the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.If the Power LED is still amber one minute after you turn on power to the router, try the following:•Unplug the router’s power adapter cord. Plug it in again and see if the router recovers.•To return the router to its factory settings, press and hold the Reset button. For more information, see Factory Settings on page 76.If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.Internet LEDs Is OffIf the Internet LED does not light, check the following:•Make sure that the Ethernet cable is securely connected to the router Internet port and the modem.•Make sure that power is turned on to the connected modem.•Be sure that you are using the correct cable.When you connect the router’s Internet port to a cable or DSL broadband modem, use the cable that was supplied with the cable or DSL broadband modem. This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.WiFi LED Is OffIf the WiFi LED stays off, check to see if someone disabled the wireless radio or set up a wireless schedule. For more information about these settings, see Control the Wireless Radio on page 38. The WiFi LED is lit when the wireless radio is turned on.
Troubleshooting 69 N300 Wireless RouterCannot Log In to the RouterIf you cannot log in to the router from a computer or wireless device on your local network, check the following:1. Make sure that your computer or wireless device is connected to the router’s network.-For a WiFi connection, select the network and entered its WiFi password.-For a wired connection, use an Ethernet cable to connect your computer to an Ethernet LAN port on the router (not the Ethernet Internet port).2. Launch a web browser and enter www.routerlogin.net.3. If a login prompt does not display, try the following:a. Close the browser and launch it again.b. Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.c. If you are using a wired connection, check the Ethernet connection between the computer and the router. One of the router Ethernet LEDs lights to show that your computer is connected.4. If the login prompt displays, but you cannot log in, try the following:a. Make sure that you are using the correct login information.The user name is admin and the default password is password. Make sure that Caps Lock is off when you enter this information.b. If you customized the IP address scheme that the router uses, see Troubleshoot IP Addresses on page 73.The Router Cannot Access the InternetIf you can log in to your router, but it cannot access the Internet, see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can see if the request was successful using the Router Status screen.If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.??? Should they first try the Setup Wizard before they go through all of this?To check the WAN IP address: 1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.
Troubleshooting 70N300 Wireless Router A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.The Router Status screen displays.5. In the Internet Port pane, check that an IP address is shown for the Internet port.If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.For more information about the Internet Port pane, see Internet Port Pane on page 77.6. If your router cannot obtain an IP address from the ISP, try to force your cable or DSL broadband modem to recognize your new router by restarting your network in this order: a. Unplug and turn off the cable or DSL broadband modem. b. Unplug the router.c. Plug in the cable or DSL broadband modem and turn it on. d. Wait two minutes.e. Plug in the router and wait two minutes.If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:•Your Internet service provider (ISP) might require a login program.Ask your ISP if it requires PPP over Ethernet (PPPoE) or some other type of login. If your ISP requires a login, the login name and password might be set incorrectly.•Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name in the Internet Setup screen.•Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer’s MAC address. In this case, do one of the following:-Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address.-Configure your router to clone your computer’s MAC address.Troubleshoot Internet BrowsingIf your router can obtain an IP address, but your computer is unable to load any web pages from the Internet, it might be for the following reasons:•Your computer might not recognize any DNS server addresses.
Troubleshooting 71 N300 Wireless RouterA DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.•Your computer might not have the router configured as its TCP/IP gateway.If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.•You might be running login software that is no longer needed.If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. If you use Internet Explorer as your browser, you might need to select Tools > Internet Options, click the Connections tab, and select the Never dial a connection check box. Other browsers have similar options.Troubleshoot a PPPoE Internet ConnectionTo troubleshoot a PPPoE Internet connection:1. Launch a web browser from a computer or wireless device that is connected to the network.2. Type http://www.routerlogin.net or http://www.routerlogin.com.A login screen displays.3. Enter the router user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.The BASIC Home screen displays.4. Click the ADVANCED tab.The Router Status screen displays.5. On the Internet Port pane, click the Connection Status button.For more information, see Connection Status on page 79. If the fields show valid information, including valid IP addresses, your PPPoE connection is up and working.If any of the fields show incomplete information, or no valid IP address, you can attempt to reconnect by clicking the Connect button. The router continues to attempt to connect indefinitely.If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP.
Troubleshooting 72N300 Wireless Router Note: Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.Troubleshoot Your Network Using the Ping UtilityMost network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can troubleshoot a network by using the ping utility on your computer or workstation. Test the LAN Path to Your RouterYou can ping the router from your computer to verify that the LAN path to your router is set up correctly.To ping the router from a computer running Windows:1. From the Windows toolbar, click the Start button and select Run.2. In the field provided, type ping followed by the IP address of the router, as in this example:ping www.routerlogin.net3. Click the OK button.You should see a message like this one:Pinging <IP address > with 32 bytes of dataIf the path is working, you see this message:Reply from < IP address >: bytes=32 time=NN ms TTL=xxxIf the path is not working, you see this message:Request timed outIf the path is not functioning correctly, you might have one of the following problems:•Wrong physical connectionsFor a wired connection, make sure that the numbered Ethernet port LED is lit for the port to which you are connected.Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and router.•Wrong network configurationVerify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.
Troubleshooting 73 N300 Wireless RouterVerify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.Test the Path from Your Computer to a Remote DeviceAfter verifying that the LAN path works correctly, test the path from your computer to a remote device.1. From the Windows toolbar, click the Start button and select Run.2. In the field provided, type:ping -n 10 <IP address>where <IP address> is the IP address of a remote device such as your ISP DNS server.If the path is functioning correctly, replies like those examples shown in Test the LAN Path to Your Router on page 72 are displayed.If you do not receive replies, try the following:•Check that your computer has the IP address of your router listed as the default gateway. If a DHCP server assigns the IP configuration of your computer, this information is not visible on your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway.•Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.•Check that your cable or DSL broadband modem is connected and functioning.•If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Settings screen.•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, configure your router to clone or spoof the MAC address from the authorized computer. Troubleshoot IP AddressesBy default, the router is set up to automatically assign IP addresses to network clients. The router’s IP address is 192.168.1.1 unless you changed it. Wired and wirelessly connected computers must have network IP addresses on the same network as the router. The simplest way to meet this requirement is to configure each computer to obtain an IP address automatically using DHCP. If you customized the IP address settings of your router and you’re having trouble with network connections, check the following:
Troubleshooting 74N300 Wireless Router •Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254. If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. This procedure is explained in Factory Settings on page 76.
75AA. Supplemental InformationThis appendix provides factory default settings and technical specifications for the N300 Wireless Router:•Factory Settings•Technical Specifications
Supplemental Information76N300 Wireless Router Factory SettingsYou can return the router to its factory settings. Use the end of a paper clip or some other similar object to press and hold the WPS/Reset button on the back panel of the router for at least four seconds. The router resets, and returns to the factory settings that are shown in the following table.Table 4. Router factory default settings Feature Default BehaviorRouter login User login URL www.routerlogin.com or www.routerlogin.netUser name (case-sensitive) adminLogin password (case-sensitive) passwordInternet connectionWAN MAC address Use default hardware addressWAN MTU size 1500Port speed AutoSensingLocal area network (LAN)LAN IP 192.168.1.1Subnet mask 255.255.255.0DHCP server EnabledDHCP range 192.168.1.2 to 192.168.1.254Time zone United States is Pacific Time; otherwise, varies by regionTime zone adjusted for daylight saving timeDisabledWireless Wireless communication EnabledSSID name Preset. For information, see the product label. Network key (password)Broadcast SSID EnabledTransmission speed AutoNote: Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput varies. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead lower actual data throughput rate.Country/region United States in the US; otherwise, varies by regionRF channel AutoOperating mode Up to 300 Mbps
Supplemental Information77 N300 Wireless RouterTechnical SpecificationsTable 5. Router specifications Feature DescriptionData and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMBPower adapter • North America: 120V, 60 Hz, input• UK, Australia: 240V, 50 Hz, input• Europe: 230V, 50 Hz, input• All regions (output): 12 VDC @ 1A, outputDimensions 217.74 x 147.73 x 34.92 mm (8.57 x 5.81 x 1.37 in.)Weight 0.41 kg (0.91 lb)Operating temperature 0° to 40°C (32º to 104ºF)Operating humidity 90% maximum relative humidity, noncondensingElectromagnetic emissions FCC Part 15 Class BVCCI Class BEN 55 022 (CISPR 22), Class B C-Tick N10947LAN 10BASE-T or 100BASE-Tx, RJ-45WAN 10BASE-T or 100BASE-Tx, RJ-45Wireless Maximum wireless signal rate complies with the IEEE 802.11 standard. See the entry for Transmission speed in Table 4 on page 76.Radio data rates Auto Rate SensingData encoding standards IEEE 802.11n version 2.0 IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHzMaximum computers per wireless networkLimited by the amount of wireless network traffic generated by each node (typically 50–70 nodes)Operating frequency range 2.412–2.462 GHz (US) 2.412–2.472 GHz (Japan) 2.412–2.472 GHz (Europe ETSI)802.11 security WEP, WPA-PSK, WPA2-PSK, WPA-PSK + WPA2-PSK mixed mode, WPA/WPA2 EnterpriseWireless (continued)20/40 MHz coexistence EnabledData rate BestOutput power FullTable 4. Router factory default settings (continued)Feature Default Behavior

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