Netgear orporated 14300289 MoCA 2.0 N600 WiFi bridge / extender User Manual

Netgear Incorporated MoCA 2.0 N600 WiFi bridge / extender

User Manual.pdf

350 East Plumeria DriveSan Jose, CA 95134USAOctober 2013202-11320-01MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPUser Manual
2MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP SupportContact your Internet service provider for technical support.TrademarksNETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.
3ContentsChapter 1 Hardware SetupUnpack Your WiFi Bridge/Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Position Your WiFi Bridge/Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Cable Your WiFi Bridge/Extender. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Verify the Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Chapter 2 Get Started with NETGEAR genieWiFi Bridge/Extender Setup Preparation . . . . . . . . . . . . . . . . . . . . . . . . . .15Use Standard TCP/IP Properties for DHCP . . . . . . . . . . . . . . . . . . . . . .15Wireless Devices and Security Settings . . . . . . . . . . . . . . . . . . . . . . . . .15Types of Logins and Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15NETGEAR genie Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Use NETGEAR genie after Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .16Upgrade WiFi Bridge/Extender Firmware. . . . . . . . . . . . . . . . . . . . . . . . . .17Change the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Add Wireless Devices or Computers to Your Network. . . . . . . . . . . . . . . .19Manual Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Wi-Fi Protected Setup Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Chapter 3 Connections SetupBasic Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode . . .25WPA/WPA2 Enterprise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26WEP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27IP Address Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Coax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Chapter 4 MaintenanceWiFi Bridge/Extender Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33View Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
4MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPUpgrade the WiFi Bridge/Extender Firmware. . . . . . . . . . . . . . . . . . . . . . .39Chapter 5 Advanced SettingsAdvanced Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Set Up a Wireless Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Set Up the WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45Set Up a Wireless Card Access List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Chapter 6 TroubleshootingQuick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .50Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Power LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Power LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52All LEDs Remain Lit After Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Internet or LAN Port LEDs Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53WiFi LEDs are Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53WPS Button Blinks Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Cannot Log In to the WiFi Bridge/Extender . . . . . . . . . . . . . . . . . . . . . . . .54Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Appendix A Supplemental InformationFactory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Appendix B Notification of Compliance
511. Hardware SetupGet to know your WiFi bridge/extenderIf you have not already set up your new WiFi bridge/extender using the installation guide that comes in the box, this chapter walks you through the hardware setup. Chapter 2, Get Started with NETGEAR genie, explains how to set up your Internet connection.This chapter contains the following sections:•Unpack Your WiFi Bridge/Extender •Hardware Features •Position Your WiFi Bridge/Extender •Cable Your WiFi Bridge/Extender •Verify the Cabling Firmware updates with new features and bug fixes are made available from time to time on downloadcenter.netgear.com. Some products can regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you might need to update your firmware.
Hardware Setup6MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP Unpack Your WiFi Bridge/ExtenderOpen the box and remove the WiFi bridge/extender, cable, adapter, and installation guide. Ethernet cablePower adapterMoCA WiFi Bridge/ExtenderFigure 1. Package contentsYour box contains the following items:•MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP•AC power adapter (plug varies by region)•Category 5e (Cat 5e) Ethernet cable•Installation guideIf any parts are incorrect, missing, or damaged, contact your NETGEAR dealer.
Hardware Setup7 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPHardware FeaturesBefore you cable your WiFi bridge/extender, take a moment to become familiar with the label and the front and back panels. Pay particular attention to the LEDs on the front panel.Front PanelThe WiFi bridge/extender front panel has the following status LEDs and buttons: 2.4 GHz5 GHzWPS button and LEDLAN LED2.4 GHz WiFi LEDMoCA LEDPower LEDWiFi On/Off button5 GHz WiFi LEDFigure 2. Front panel
Table 1. Front panel LED and button descriptions LED DescriptionWPS button and LEDWPS button. Pressing this button initiates a WPS wireless connection procedure.WPS LED •Solid green. Wireless security is enabled.•Blinking green. The WiFi bridge/extender is attempting to use WPS to add a wireless device or computer to the wireless network. •Blinking green rapidly for about five seconds. WPS has failed to add a wireless device or computer.•Blinking green rapidly and continuously. The WiFi bridge/extender is stuck in the temporary AP setup locked state. For more information, see WPS Button Blinks Amber on page 53.•Off. No WPS connection exists.WiFi On/Off buttonPressing this button turns the wireless radios in the WiFi bridge/extender on or off.5 GHz WiFi5 GHz•Solid blue. The 5 GHz wireless radio is operating.•Off. The 5 GHz wireless radio is off.2.4 GHz WiFi•Solid green. The 2.4 GHz wireless radio is operating.•Off. The 2.4 GHz wireless radio is off.LAN •Solid green. The LAN port has detected a 100 Mbps link with an attached device.•Solid amber. The LAN port has detected a 10 Mbps link with an attached device.•Off. The LAN port has not detected a link with an attached device.Online •Solid amber. The IP address was not acquired.•Solid green. The WiFi bridge/extender received an IP address and is ready to transmit data.•Off. No Ethernet cable is connected between the WiFi bridge/extender and the other MoCA device.Power •Solid amber. The WiFi bridge/extender is starting up after being powered on.•Solid green. The power is on, and the WiFi bridge/extender is ready.•Blinking amber. A firmware update is in progress.•Blinking green. The firmware is corrupt.•Off. Power is not supplied to the WiFi bridge/extender.Hardware Setup8MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP
Hardware Setup9 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPBack PanelThe back panel has the following ports, connector, and buttons: LAN portInternet portAC power connectorPower On/Off buttonReset buttonFigure 3. Back panelTable 2. Back panel port, connector, and button descriptions Port, Connector, or Button DescriptionLAN port A local area network (LAN) 10/100 Mbps Ethernet port for connecting the WiFi bridge/extender to your local computer.AC power connector An AC power connector to connect the power adapter to the WiFi bridge/extender.Power On/Off button Press the Power On/Off button to power the WiFi bridge/extender on and off.
Hardware Setup10MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP LabelThe label of the WiFi bridge/extender shows the default login information, default WiFi network name (SSID), network key (also referred to as wireless network password or passphrase), serial number, MAC address, and other information.user name: admin password: passwordhttp://routerlogin.netRouter LoginFigure 4. LabelPosition Your WiFi Bridge/ExtenderThe WiFi bridge/extender lets you access your network from virtually anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your WiFi bridge/extender. For example, the thickness and number of walls the wireless signal passes through can limit the range. To position your router: Reset button Press the Reset button to restore the factory settings. See Factory Settings on page 57.Internet port A MoCA port for connecting the WiFi bridge/extender to a cable broadband modem. The Internet port is also referred to as the WAN port.Table 2. Back panel port, connector, and button descriptions (continued)Port, Connector, or Button Description
Hardware Setup11 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP1. Place your router near the center of the area where your computers and other devices operate, and within line of sight to your wireless devices.2. Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers.3. Place the router in an elevated location, minimizing the number walls and ceilings between the router and your other devices.4. Place the router away from electrical devices such as these:•Ceiling fans•Home security systems•Microwaves•Computers••Base of a cordless phone•2.4 GHz cordless phone5. Place the router away from large metal surfaces, large glass surfaces, and insulated walls such as these:•Solid metal door•Aluminum studs•Fish tanks•Mirrors•Brick•ConcreteCable Your WiFi Bridge/ExtenderThe installation guide that came in the box has a cabling diagram on the first page. This section describes how to connect the WiFi bridge/extender, the computer, and the cable broadband modem, and provides detailed illustrations.
Hardware Setup12MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP To cable your WiFi bridge/extender:1. Install a MoCA-capable signal splitter between the coaxial port and your existing TV (1).1 2 3 4 5 7 6 MoCA gatewayMoCA WiFibridge/extenderYou can skip this step if you do not have a TV or other device connected to the coaxial port.2. Use a coaxial cable (2) to connect the WiFi bridge/extender to the MoCA-capable signal splitter or your coaxial port.3. Use the Ethernet cable (3) to connect your computer to the WiFi bridge/extender.4. Connect the power adapter (4).5. Power on your WiFi bridge/extender (5).The WiFi bridge/extender takes a couple of minutes to join your network.6. After the WiFi bridge/extender joins your network, the following LEDs are lit:
Hardware Setup13 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP• Power LED. Solid green• MoCA LED. Solid greenIf the Power LED is not solid green, check your power adaptor connections.If the MoCA LED is not solid green, make sure that the MoCA feature on your existing cable router (6) is enabled. For more information, see the manual that came with your cable router or contact your Internet service provider.Note: The MoCA gateway is not supplied with this packaging.7. (Optional) Connect WiFi devices (7) such as desktop computers, laptops, smart phones, and tablets to your WiFi bridge/extender:•You can connect these WiFi devices manually.•You can also use the WPS (Wi-Fi Protected Setup) method. For more information, see Add Wireless Devices or Computers to Your Network on page 19.Verify the CablingVerify that your WiFi bridge/extender is cabled correctly and that the cables are attached securely by checking the WiFi bridge/extender LEDs:• The Power LED is solid green when the WiFi bridge/extender is turned on.•5 GHz The 5 GHz WiFi LED is solid blue. • The 2.4 GHz WiFi LED is solid green. • The MoCA LED is solid green.•The LAN LED is solid green or solid amber for any computer cabled to the WiFi bridge/extender by an Ethernet cable.
1422. Get Started with NETGEAR genieConnect to the WiFi bridge/extenderThis chapter explains how to use NETGEAR genie to set up your WiFi bridge/extender after you complete cabling as described in the installation guide and in the previous chapter in this book.This chapter contains the following sections:•WiFi Bridge/Extender Setup Preparation •Types of Logins and Access •NETGEAR genie Setup •Use NETGEAR genie after Installation •Upgrade WiFi Bridge/Extender Firmware •Change the Password •Add Wireless Devices or Computers to Your Network
Get Started with NETGEAR genie15 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPWiFi Bridge/Extender Setup PreparationYou can set up your WiFi bridge/extender with NETGEAR genie automatically, or you can use the genie menus and screens to set up your WiFi bridge/extender manually.Use Standard TCP/IP Properties for DHCPIf you set up your computer to use a static IP address, you must change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wireless Devices and Security SettingsMake sure that the wireless device or computer that you are using supports WPA or WPA2 wireless security, which is the wireless security that the WiFi bridge/extender supports. For information about the WiFi bridge/extender’s preconfigured security settings, see Basic Wireless Settings on page 22.Types of Logins and AccessDifferent types of logins have different purposes. It is important that you understand the difference so that you know which login to use when.•WiFi bridge/extender login. The user name admin logs you in to the WiFi bridge/extender user interface from NETGEAR genie. For more information, see Use NETGEAR genie after Installation on page 16.•Wireless network login. Your WiFi bridge/extender is preset with a unique wireless network name (SSID) and password for wireless access. This information is on the product label.NETGEAR genie SetupNETGEAR genie runs on any device with a web browser. It is the easiest way to set up the WiFi bridge/extender because it automates many of the steps and verifies that those steps have been successfully completed. It takes about 15 minutes to complete. To use NETGEAR genie to set up your WiFi bridge/extender:1. Connect the router to a power source.2. Make sure that your device is connected with an Ethernet cable to your WiFi bridge/extender.3. Launch your Internet browser in one of the following ways:•If you are setting up the Internet connection for your WiFi bridge/extender for the first time, the browser automatically goes to http://www.routerlogin.net, and the NETGEAR genie screen displays.
Get Started with NETGEAR genie16MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP •If you already used NETGEAR genie, type http://www.routerlogin.net in the address field for your browser to display the NETGEAR genie screen. For more information, see Use NETGEAR genie after Installation on page 16.4. Follow the onscreen instructions to complete the NETGEAR genie setup.NETGEAR genie guides you through connecting the WiFi bridge/extender to the Internet. 5. If the browser cannot display the web page, do the following: •Make sure that the computer is connected to the LAN Ethernet port or wirelessly to the WiFi bridge/extender.•Make sure that the WiFi bridge/extender is running. If it is, its WiFi LEDs are lit.•Close and reopen the browser to make sure that the browser does not cache the previous page.•Browse to http://routerlogin.net.•If the computer is set to a static or fixed IP address (this situation is uncommon), change it to obtain an IP address automatically from the WiFi bridge/extender.6. If the WiFi bridge/extender does not connect to the Internet, do the following:a. To be sure that you have selected the correct options and typed everything correctly, review the WiFi bridge/extender’s settings.b. Contact your ISP to verify that you have the correct configuration information for your main Internet connection.c. Read Chapter 6, Troubleshooting. Use NETGEAR genie after InstallationWhen you first set up your WiFi bridge/extender, NETGEAR genie automatically starts when you launch an Internet browser on a computer that is connected to the WiFi bridge/extender. To use NETGEAR genie again to view or change settings:1. Launch your browser from a computer or wireless device that is connected to the WiFi bridge/extender.2. Enter http://www.routerlogin.net or http://www.routerlogin.com in the web browser address bar.A login screen displays.admin********
Get Started with NETGEAR genie17 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP3. Enter the WiFi bridge/extender user name and password.The user name is admin. The default password is password. The user name and password are case-sensitive.Note: The WiFi bridge/extender user name and password are different from the user name and password for logging in to your Internet connection. For more information, see Types of Logins and Access on page 15.4. Click the OK button.5. The Status screen displays.Upgrade WiFi Bridge/Extender FirmwareWhen you set up your WiFi bridge/extender and are connected to the Internet, the WiFi bridge/extender automatically checks for you to see if newer firmware is available. If it is, a message is displayed on the top of the screen. The message might be A router firmware upgrade is available, or a similar message.To upgrade the firmware after the WiFi bridge/extender has detected newer firmware and displays a message:1. Click the message.
Get Started with NETGEAR genie18MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP The Firmware Upgrade Assistant displays.2. Click the Yes button.The WiFi bridge/extender upgrades to the latest firmware. After the upgrade, the WiFi bridge/extender restarts.CAUTION:Do not try to go online, turn off the WiFi bridge/extender, shut down the computer, or do anything else to the WiFi bridge/extender until the WiFi bridge/extender finishes restarting and the Power LED has been solid green for several seconds.For more information about upgrading firmware, see Upgrade the WiFi Bridge/Extender Firmware on page 39.Change the PasswordThe default password that you use to log in to the WiFi bridge/extender is password. Best practice is that you change this default password to a secure password.Changing the default password is not the same as changing the password for wireless access. The label on your WiFi bridge/extender shows your unique wireless network name (SSID) and the passphrase (also referred to as the wireless network password or network key) for wireless access (see Label on page 10).To change the default password that you use to log in to the WiFi bridge/extender:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.
Get Started with NETGEAR genie19 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP2. Select Maintenance > Set Password.3. Type the old password and type the new password twice.4. Click the Apply button.Add Wireless Devices or Computers to Your NetworkChoose either the manual or the WPS method to add wireless devices and other equipment to your wireless network. Manual MethodTo connect manually:1. Open the software that manages your wireless connections on the wireless device (laptop computer, gaming device, smart phone) that you want to connect to your WiFi bridge/extender.The wireless software scans for all wireless networks in your area.2. Look for your network and select it. If you did not change the name of your network during the setup process, look for the default WiFi network name (SSID) and select it. The default SSID is on the WiFi bridge/extender’s product label.
Get Started with NETGEAR genie20MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 3. Enter the WiFi bridge/extender wireless network password (passphrase) and click the Connect button.The default WiFi bridge/extender passphrase is on the WiFi bridge/extender’s product label.4. Repeat Steps 1–3 to add other wireless devices.Wi-Fi Protected Setup MethodWi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its password. Instead, press a button. NETGEAR calls WPS Push 'N' Connect.During the connection process, the client gets the security settings from the WiFi bridge/extender so that every device in the network has the same security settings.Some older WiFi equipment is not compatible with WPS. WPS works only with WPA2 or WPA wireless security.To use WPS to join the wireless network:1. Press the WPS button on the WiFi bridge/extender front panel. The WPS LED (on the button) starts to blink green.2. Within two minutes, press the WPS button on your wireless device or follow the WPS instructions that came with the device. The device is now connected to your WiFi bridge/extender.3. Repeat Steps 1–2 to add other WPS wireless devices.
2133. Connections SetupYour Internet connection and networkThis chapter describes the connection setup features.This chapter contains the following sections:•Basic Wireless Settings •IP Address Setup •Coax Settings
Connections Setup22MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP Basic Wireless SettingsYou can view or configure the wireless network setup.The WiFi bridge/extender comes with preset WPA2-PSK security. This means that the WiFi network name (SSID), wireless network password (also referred to as the passphrase or network key), and security option (authentication and encryption protocol) are preset in the factory. You can find the preset SSID and password on the WiFi bridge/extender label. The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security.WARNING:Best practice is not to change your preset security settings. If you do decide to change your preset security settings, make a note of the new settings and store it in a safe place where you can easily find it.Note: If you use a wireless computer to change the SSID or other wireless security settings, you are disconnected when you click the Apply button. To avoid this situation, use a computer with a wired connection to access the WiFi bridge/extender.To view or change basic wireless settings:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.
Connections Setup23 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP2. Select Setup > Wireless Settings.The 2.4 GHz and 5 GHz WiFi bands are configured separately.3. To specify the location where the WiFi bridge/extender is used, select from the countries in the Region list. In the United States, the region is fixed to United States and is not changeable.4. To enable SSID broadcast, select the Enable SSID Broadcast check box.This feature allows the WiFi bridge/extender to broadcast its SSID so wireless stations can see this wireless name (SSID) in their scanned network lists. This check box is selected by default, but you can clear it to disable broadcast of the SSID.5. Enter the SSID in the Name (SSID) field.The SSID is also known as the wireless network name. The default SSID is randomly generated. Best practice is that you do not change the default SSID. If you do decide to change the name, enter a 32-character (maximum) name in this field. This field is case-sensitive.6. Select the channel from the Channel list.This setting is the wireless channel used by the gateway. For the 2.4 GHz band, select either Auto or a value from 1 through 13. For products in the North America market, only Channels 1 through 11 can be operated. Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If this
Connections Setup24MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP happens, experiment with different channels to see which is the best. The default setting is Auto, which means that the WiFi bridge/extender selects a channel automatically.Note: When you use multiple access points, it is better if adjacent access points use different channels to reduce interference. In the 2.4 GHz band, the recommended channel spacing between adjacent access points is five channels (for example, use Channels 1 and 6, or 6 and 11).7. Select the mode from the Wireless mode list.Mode. Up to 150 Mbps is the default setting. Up to 54 Mbps supports 802.11g and 11b wireless devices. The 300 Mbps setting allows 802.11n devices to connect at this speed.8. Specify the security option:You can change the wireless authentication and encryption option and the passphrase (also referred to as the wireless network password or network key). The security that you select encrypts data transmissions and ensures that only trusted devices receive authorization to connect to your network.WARNING:Best practice is that you do not change the wireless security option or the passphrase. Do not disable wireless security!•To set up WPA-PSK, WPA2-PSK, or WPA-PSK + WPA2-PSK mixed mode security, see WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode on page 25.•To set up WPA/WPA2 enterprise security, see WPA/WPA2 Enterprise on page 26.•To set up WEP security, see WEP on page 27.9. Click the Apply button.10. Set up and test your wireless devices and computers to make sure that they can connect wirelessly. If they do not, check the following:•Is your wireless device or computer connected to your network or another wireless network in your area? Some wireless devices automatically connect to the first open network (without wireless security) that they discover.•Does your wireless device or computer display on the Attached Devices screen? If it does, then it is connected to the network.•If you are not sure what the SSID or password is, look on the label on your WiFi bridge/extender.Note: The WEP option displays only if you select Up to 54 Mbps from the Mode list.
Connections Setup25 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPWPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed ModeThese types of wireless security options use a pre-shared key (PSK), which is the same as a passphrase, wireless network password, or network key.You can select from the following wireless PSK security options:•WPA-PSK [TKIP]. Wi-Fi Protected Access (WPA) data encryption provides strong data security with Temporal Key Integrity Protocol (TKIP) encryption. This option supports speeds of up to 54 Mbps only.•WPA2-PSK [AES]. Wi-Fi Protected Access version 2 (WPA2) data encryption provides strong data security with Advanced Encryption Standard (AES) encryption. This setting is the preset wireless security that is enabled by default. WPA2 provides the most reliable security. This option supports speeds of up to 300 Mbps. If not all clients in your network support WPA2, select WPA-PSK + WPA2-PSK mixed mode.•WPA-PSK [TKIP] + WPA2-PSK [AES]. WPA-PSK + WPA2-PSK is referred to as mixed mode, which supports a combination of TKIP and AES encryption for both WPA and WPA2 clients. For WPA clients, this option supports speeds of up to 54 Mbps only. For WPA2 clients, this option supports speeds of up to 300 Mbps.•WPA/WPA2 Enterprise. This security option is not for home use but is typically used in a business or enterprise. For more information, see WPA/WPA2 Enterprise on page 26.To change the WPA wireless security option and passphrase:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Setup > Wireless Settings.3. In the Security Options section, select one of the WPA options with PSK.4. In the associated Passphrase field, enter the passphrase that you want to use. The passphrase is a text string from 8 to 63 ASCII characters or exactly 64 hexadecimal digits. A hexadecimal digit is one of the following characters: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, A–F, or a–f.Wireless clients need to use the passphrase to access the wireless network through the WiFi bridge/extender.
Connections Setup26MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 5. Click the Apply button.WPA/WPA2 EnterpriseThis security option is not for home use but is typically used in a business or enterprise. WPA/WPA2 Enterprise does not use a passphrase but supports 802.1x authentication, which requires an internal or external RADIUS server. A Remote Authentication Dial In User Service (RADIUS) server provides Authentication, Authorization, and Accounting (AAA) management to grant (or deny) computers access to your wireless network.WPA/WPA2 Enterprise can support WPA [TKIP] for WPA clients only, WPA2 [AES] for WPA2 clients only, and WPA [TKIP] + WPA2 [AES]. WPA [TKIP] + WPA2 [AES] is a combination of TKIP and AES encryption for both WPA and WPA2 clients. WPA clients are supported at speeds of up to 54 Mbps only. WPA2 clients are supported at speeds of up 300 Mbps.WPA/WPA2 Enterprise supports five Extensible Authentication Protocol (EAP) authentication methods: EAP-TLS, EAP-TTLS/MSCHAPv2, PEAPv0/EAP-MSCHAPv2, PEAPv1/EAP-GTC, and EAP-SIM.To configure WPA/WPA2 Enterprise security:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Setup > Wireless Settings.3. In the Security Options section, select the WPA/WPA2 Enterprise radio button.4. Select the WPA mode (WPA [TKIP], WPA2 [AES], or WPA [TKIP] + WPA2 [AES]).5. Type the IP address of the RADIUS server.The address can be on your LAN or it can be an external address.6. Enter the port number for the RADIUS server in the range from 1 to 65535.The default number is 1812.7. Type the shared secret, which must be from 1 through 128 characters (the default value is blank). The shared secret is case-sensitive.
Connections Setup27 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP8. Click the Apply button.WEPWired Equivalent Privacy (WEP) security is an authentication and data encryption mode that is superseded by WPA-PSK and WPA2-PSK. WEP supports speeds of up to 54 Mbps and does not function with WPS. Note: The WEP option displays only if you select Up to 54 Mbps from the Mode list.To configure WEP security:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Setup > Wireless Settings.3. In the Security Options section, select the WEP radio button.4. In the Authentication Type list, select one of the following types:•Automatic. If you enter a passphrase in the Passphrase field and click the Generate button, the four keys are automatically generated.•Shared Key. If you select this option, you must select one key and enter the value manually.5. In the Encryption Strength list, select the encryption key size:•64-bit. Standard WEP encryption, using 40/64-bit encryption.•128-bit. Standard WEP encryption, using 104/128-bit encryption. This selection provides higher encryption security.
Connections Setup28MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 6. Depending on the authentication type, generate the key automatically or enter it manually:•If the authentication type is Automatic:a. In the Passphrase field, enter a passphrase:b. Click the Generate button.For 64-bit WEP, four different WEP keys are generated. For 128-bit WEP, only one WEP key is generated, and the four key fields are populated with the same WEP key.•If the authentication type is Shared Key:a. Specify the active key by selecting the Key 1, Key 2, Key 3, or Key 4 radio button.b. Enter the value for the key manually:- For 64-bit WEP, enter 10 hexadecimal digits (any combination of 0–9, A–F). The key values are not case-sensitive.- For 128-bit WEP, enter 26 hexadecimal digits (any combination of 0–9, A–F). The key values are not case-sensitive.7. Click the Apply button.IP Address SetupYou can view or change ISP information. The default settings usually work fine.To view or change the IP address setup:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.
Connections Setup29 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP2. Select Setup > IP Address Setup.3. Enter the following settings for the IP address and DNS server:•Internet IP Address:- Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses.- Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that your ISP assigned to you. The gateway is the ISP router to which your WiFi bridge/extender should connect.•Domain Name Server (DNS) Address. The DNS server is used to look up site addresses based on their names. Select one of the following radio buttons:- Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns these IP addresses. - Use These DNS Servers. If you know that your ISP does not automatically transmit DNS addresses to the WiFi bridge/extender during login, select this radio button, and enter the IP address of your ISP primary DNS server. If a secondary DNS server address is available, enter it also.4. Click the Apply button.
Connections Setup30MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP Coax SettingsYou can view or change the coax settings.To view or change the coax settings:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Setup > Coax Settings.3. From the Channel list, select the channel that you want to use.4. To enable the encryption key, in the Encryption key section, select the Enable radio button.If the encryption key feature is enabled, the key used by the WiFi bridge/extender and cable MoCA gateway must match.
Connections Setup31 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP5. Click the Apply button.Your settings are saved.
3244. MaintenanceManage your networkThis chapter describes the WiFi bridge/extender settings for administering and maintaining your WiFi bridge/extender and home network. The chapter includes the following sections:•WiFi Bridge/Extender Status •View Network Devices •Manage the Configuration File •Upgrade the WiFi Bridge/Extender Firmware For information about changing the password of your WiFi bridge/extender, see Change the Password on page 18.
Maintenance33 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPWiFi Bridge/Extender StatusView information about the WiFi bridge/extender, the Internet port, and the wireless settings (this screen is referred to as the Status screen):To view WiFi bridge/extender status and statistics information and change the polling frequency:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Click Maintenance > Status.The following information displays:•Hardware Version. The WiFi bridge/extender model.•Firmware Version. The version of the WiFi bridge/extender firmware. It changes if you upgrade the WiFi bridge/extender firmware.•GUI Language Version. The localized language of the WiFi bridge/extender user interface.•Extender IP Info:
Maintenance34MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP - MAC Address. The Media Access Control (MAC) address for the Internet port. This address is the unique physical address that the Internet (WAN) port of the WiFi bridge/extender uses.- IP Address. The IP address that the Internet (WAN) port of the WiFi bridge/extender uses. If no address is shown or the address is 0.0.0.0, the WiFi bridge/extender is not connected to the Internet.- DHCP Client. Identifies whether the WiFi bridge/extender’s built-in DHCP server is active for the LAN-attached devices.- IP Subnet Mask. The IP subnet mask that the Internet port of the WiFi bridge/extender uses. - Domain Name Server. The Domain Name Server address that the WiFi bridge/extender uses. A Domain Name Server translates human-language URLs such as www.netgear.com into IP addresses.•Extender Wireless Setting (2.4 GHz) and Extender Wireless Setting (5 GHz).The following 2.4 GHz and 5 GHz WiFi band settings are displayed separately:- Name (SSID). The wireless network name (SSID) that the WiFi bridge/extender uses.- Region. The geographic region where the WiFi bridge/extender is used. It might be illegal to use the wireless features of the WiFi bridge/extender in some parts of the world.- Channel. Identifies the operating channel of the wireless port. The default channel is Auto. When Auto is selected, the WiFi bridge/extender finds the best operating channel available.- Mode. Indicates the wireless communication mode: Up to 54 Mbps, Up to 150 Mbps (the default), or Up to 300 Mbps.- Wireless AP. Indicates whether the radio of the WiFi bridge/extender is enabled. If the radio is not enabled, the WiFi LED on the front panel is off.- Broadcast Name. Indicates whether the WiFi bridge/extender is broadcasting its SSID.- Wi-Fi Protected Setup. Indicates whether Wi-Fi Protected Setup is configured for this network.
Maintenance35 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP3. To display traffic statistics, click the Show Statistics button.The following information displays:•System Up Time. The time elapsed since the WiFi bridge/extender was last restarted.•Port. The statistics for the WAN (Internet) port, the four LAN (Ethernet) ports combined, and the wireless LAN (WLAN) port.•Status. The link status of the port.•TxPkts. The number of packets transmitted on this port since reset or manual clear.•RxPkts. The number of packets received on this port since reset or manual clear.•Collisions. The number of collisions on this port since reset or manual clear.•Tx B/s. The current transmission (outbound) bandwidth that is used on the port.•Rx B/s. The current reception (inbound) bandwidth that is used on the port.•Up Time. The time elapsed since this port acquired the link.•Poll Interval. The interval at which the statistics are updated on this screen. 4. To change the polling frequency, enter a time in seconds in the Poll Interval field, and click the Set Interval button.5. To stop the polling entirely, click the Stop button.
Maintenance36MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP View Network DevicesYou can view a list of all the computers and devices that are currently connected to your wired and wireless networks. Both authorized and unauthorized users (intruders) display. Wired devices are connected to the WiFi bridge/extender through Ethernet cables. WiFi devices have joined the WiFi bridge/extender wirelessly. To view the devices that are connected to your networks:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Maintenance > Network Devices.The Wired Devices and Wireless Devices tables show the following information:•# (number). The order in which the device joined the network.•IP Address. The IP address that the WiFi bridge/extender assigned to this device when it joined the network. This number can change when a device is disconnected and rejoins the network.•MAC Address. The unique MAC address for each device does not change. The MAC address is typically shown on the product label.•Device Name. If the device name is known, it is shown here.
Maintenance37 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP3. To make sure that all of the attached devices are authorized, examine the devices carefully.To increase security, enable access control. For more information, see Set Up a Wireless Card Access List on page 47.4. (Optional) Click the Refresh button.The information that is displayed is updated.Manage the Configuration FileThe configuration settings of the WiFi bridge/extender are stored within the WiFi bridge/extender in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.Back Up SettingsTo back up the WiFi bridge/extender’s configuration settings:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Maintenance > Backup Settings.
Maintenance38MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 3. To save a copy of the current settings, click the Back Up button.4. Choose a location that is on a computer on your network.5. Click the OK button.A copy of the current settings is saved.Restore Configuration SettingsTo restore configuration settings that you backed up:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Maintenance > Backup Settings.The Backup Settings screen displays.3. To find the .cfg file, click the Browse button.4. Select the file and then click the Restore button.The file is uploaded to the router.The WiFi bridge/extender reboots.WARNING:Do not interrupt the reboot process.EraseUnder some circumstances (for example, if you move the WiFi bridge/extender to a different network), you might want to erase the current configuration and restore the factory default settings. See Factory Settings on page 57.To erase the configuration and restore the factory default settings:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Maintenance > Backup Settings.The Backup Settings screen displays.3. Click the Erase button.4. To confirm the action click the Yes button.The WiFi bridge/extender reboots.
Maintenance39 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPWARNING:Do not interrupt the reboot process.Erasing sets the user name to admin, the password to password, and the LAN IP address to 192.168.1.250, and enables the WiFi bridge/extender’s DHCP server.Upgrade the WiFi Bridge/Extender FirmwareThe WiFi bridge/extender’s firmware (software) is stored in flash memory. If the WiFi bridge/extender has detected that new firmware is available, you might see a message at the top of the genie screens. If new firmware is available, you can also use the Check button on the Firmware Upgrade screen to check for it manually.To check for new firmware and update your WiFi bridge/extender:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Maintenance > Firmware Upgrade. 3. Click the Check button.
Maintenance40MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP If new firmware is available, the WiFi bridge/extender detects it and displays the Firmware Upgrade Assistant screen.4. To update the WiFi bridge/extender to the new firmware, click the Yes button.5. (Optional) If you have manually downloaded new firmware from the NETGEAR support website, do the following:a. Click the Browse button, navigate to the firmware file (the file ends in .img), and select the firmware file.b. Click the Upload button.A progress bar shows the progress of the firmware upload process:WARNING:When uploading firmware to the WiFi bridge/extender, do not interrupt the web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, the firmware might be corrupted.When the upload is complete, your WiFi bridge/extender restarts. The upload process can take up to three minutes, and the upgrade process typically takes about one minute. To determine whether you need to reconfigure the WiFi bridge/extender after upgrading, read the new firmware release notes.
4155. Advanced SettingsEnhance your wireless performanceThis chapter describes the advanced wireless features of your WiFi bridge/extender. The information is for users with a solid understanding of networking concepts. This chapter includes the following sections:•Advanced Wireless Settings•Set Up a Wireless Schedule•Set Up the WPS Settings•Set Up a Wireless Card Access List
Advanced Settings42MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP Advanced Wireless SettingsYou can configure advanced settings for your wireless network. You can also set up a schedule to turn off your wireless network, configure the WPS settings, and set up an access list for wireless clients.Use caution when changing these settings.To change advanced settings for your wireless network:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Advanced > Wireless Settings.You configure the 2.4 GHz and 5 GHz WiFi bands separately.3. To completely turn off the wireless radio of the WiFi bridge/extender, clear the Enable Wireless Router Radio check box.When the wireless radio is disabled, you can still use the WiFi bridge/extender by connecting computers to the WiFi bridge/extender with an Ethernet cable. By default, the wireless radio is enabled.
Advanced Settings43 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP4. To increase the wireless speed to the maximum supported speed, clear the Enable 20/40 MHz Coexistence check box.This setting applies only to the 2.4 GHz band.By default, 20/40 MHz coexistence is enabled to prevent interference between wireless networks in your environment at the expense of the wireless speed. If no other wireless networks exist in your environment, you can clear the Enable 20/40 MHz Coexistence check box.5. To enable WiFi multimedia, select the Enable WMM (Wi-Fi multimedia) settings check box.IMPORTANT:The Fragmentation Length, CTS/RTS Threshold, and Preamble Mode options are reserved for wireless testing and advanced configuration only. Do not change these settings.6. From the Transmit Power Control list, select the transmit power that you want.7. Set up a wireless schedule.For more information, see Set Up a Wireless Schedule on page 43.8. Set up the WPS settings.For more information, see Set Up the WPS Settings on page 45.9. Set up a wireless card control list.For more information, see Set Up a Wireless Card Access List on page 47.10. Click the Apply button. Set Up a Wireless ScheduleYou can use this feature to turn off the wireless signal from your WiFi bridge/extender at times when you do not need a wireless connection. For example, you could turn it off for the weekend if you leave town. To configure and enable the wireless schedule:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.
Advanced Settings44MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 2. Select Advanced > Wireless Settings.3. Click the Add a new period button.The screen adjusts:4. Use the lists, radio buttons, and check boxes to set up a period during which you want to turn off the wireless signal.5. Click the Apply button.The Advanced Wireless Settings screen displays.6. To activate the schedule, select the Turn off wireless signal by schedule check box.7. Click the Apply button.
Advanced Settings45 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPSet Up the WPS SettingsYou can control how WPS functions on the WiFi bridge/extender. Use caution when changing the WPS settings.Note: For information about how to use WPS to add wireless devices and other equipment to your wireless network, see Wi-Fi Protected Setup Method on page 20.You cannot set up the WPS settings when the security is WEP. Make sure that the security mode is WPA-PSK, WPA2-PSK, or WPA-PSK + WPA2-PSK mixed mode. For information about configuring the security mode, see Basic Wireless Settings on page 22.You can do the following with the WiFi bridge/extender’s PIN:•Disable the PIN entirely.•Change the number of times that a PIN connection is allowed to fail before the PIN is automatically disabled. By default, the PIN is automatically disabled after three failed connection attempts. If the PIN is automatically disabled, it remains so until you restart the WiFi bridge/extender. While the PIN is disabled, the WPS LED blinks slowly.•Turn off automatic disabling of the PIN. To change the WPS settings for your wireless network:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.
Advanced Settings46MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 2. Select Advanced > Wireless Settings.ScrolldownThe WiFi bridge/extender’s PIN is shown for information only. You cannot change it.3. To disable the WiFi bridge/extender’s PIN entirely, clear the Enable Router’s PIN check box. By default, the PIN is enabled, but there might be situations in which you want to disable the PIN.4. To change the number of times that a PIN connection can fail, below the Enable Router's PIN check box, type a number in the field.You can change this setting only when the PIN is enabled. By default, the number is 3.5. To turn off automatic disabling of the PIN, clear the check box below the Enable Router’s PIN check box.You can change this setting only when the PIN is enabled. By default, automatic disabling of the PIN is turned on.6. Clear the Keep Existing Wireless Settings check box.This check box is selected by default. However, when the check box is selected, some applications such as Network Explorer in Windows Vista might not detect the WiFi bridge/extender.
Advanced Settings47 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPCAUTION: When you clear this check box and you add a new wireless client through WPS, the WiFi bridge/extender’s wireless settings change to an automatically generated SSID and passphrase. (The passphrase is also referred to as the wireless network password or network key).7. Click the Apply button.Set Up a Wireless Card Access ListBy default, any wireless device that is configured with the correct SSID can access your wireless network. For increased security, you can restrict access to the wireless network to allow only specific devices based on their MAC addresses. For information about how to view the devices that are attached to your wireless network, see View Network Devices on page 36.To set up access control:1. Log in to the WiFi bridge/extender.For more information, see Use NETGEAR genie after Installation on page 16.2. Select Advanced > Wireless Settings.Scrolldown
Advanced Settings48MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 3. Click the Setup Access List button.4. Select the Turn on Access Control check box.5. Click the Add button.6. For the WiFi device that you want to allow to access the network, enter a device name and its wireless MAC address.7. Click the Apply button.The device appears on the wireless card access list.8. Repeat Step 5 through Step 7 for each WiFi device that you want to add.9. Click the Apply button.You settings are saved.
4966. TroubleshootingFind and fix problemsThis chapter provides information to help you diagnose and solve problems you might have with your WiFi bridge/extender. The chapter contains the following sections:•Quick Tips •Troubleshoot with the LEDs •Cannot Log In to the WiFi Bridge/Extender •Cannot Access the Internet •Changes Not Saved •Wireless Connectivity
Troubleshooting50MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP Quick TipsThis section describes tips for troubleshooting some common problems.Sequence to Restart Your NetworkMake sure to restart your network in this sequence:1. Unplug and turn off the cable modem. 2. Turn off the WiFi bridge/extender and computers.3. Plug in the cable modem and turn it on. Wait two minutes.4. Turn on the WiFi bridge/extender and wait two minutes.5. Turn on the computers.Check Ethernet Cable ConnectionsMake sure that the Ethernet cables are securely plugged in. The Internet LED on the WiFi bridge/extender is lit when the Ethernet cable connecting the WiFi bridge/extender and the modem is plugged in securely and the modem and WiFi bridge/extender are turned on. For each powered-on computer connected to the WiFi bridge/extender by an Ethernet cable, the corresponding numbered WiFi bridge/extender LAN port LED is lit. Wireless SettingsMake sure that the wireless settings in the computer and WiFi bridge/extender match exactly. For a wirelessly connected computer, the wireless network name (SSID) and wireless security settings of the WiFi bridge/extender and wireless computer must match exactly. If you set up an access list in the Advanced Wireless Settings screen, you must add each wireless computer’s MAC address to the WiFi bridge/extender’s access list.Network SettingsMake sure that the network settings of the computer are correct/Wired and wirelessly connected computers must have network IP addresses on the same network as the WiFi bridge/extender. The simplest way to meet this requirement is to configure each computer to obtain an IP address automatically using DHCP. Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen (see View Network Devices on page 36).
Troubleshooting51 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPTroubleshoot with the LEDsAfter you turn on power to the WiFi bridge/extender, the following sequence of events occurs:1. When power is first applied, verify that the Power LED is on.2. Verify that the Power LED turns amber within a few seconds, indicating that the self-test is running.3. After approximately 30 seconds, verify the following:•The Power LED is solid green.•The Internet LED is lit.•A numbered LAN Ethernet port LED is lit for any local port that is connected to a computer. This condition indicates that a link has been established to the connected device.You can use the LEDs on the front panel of the WiFi bridge/extender for troubleshooting.Table 3. Troubleshooting with LEDs No LEDs are lit on the WiFi bridge/extender.The WiFi bridge/extender has no power. Make sure of the following:• The power adapter is correctly connected to the WiFi bridge/extender.• The power adapter is correctly connected to a functioning power outlet. If it is connected to a power strip, make sure that the power strip is turned on.• You are using the correct power adapter.MoCA LED does not light.You have a hardware connection problem. Do the following:• Make sure that the cable connector is securely plugged in at the WiFi bridge/extender.• Turn the power to the WiFi bridge/extender off and on.• Make sure that MoCA is enabled on your existing cable router.• If your existing MoCA cable router uses an encryption key, make sure that the encryption key is enabled in the WiFi bridge/extender and that the key matched the encryption key used by the existing MoCA cable router. For more information, see Coax Settings on page 30.Ethernet LED does not light even though a device is attached.You have a hardware connection problem. Do the following:• Make sure that the cable connector is securely plugged in to the WiFi bridge/extender and the computer.• If you are not using the cable included with the WiFi bridge/extender, make sure that the Ethernet cable is a straight-through patch cable.
Troubleshooting52MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP Power LED Is Off or BlinkingMake sure that the power cord is securely connected to your WiFi bridge/extender and that the power adapter is securely connected to a functioning power outlet. Make sure that you are using the power adapter that NETGEAR supplied for this product.If the Power LED blinks slowly and continuously, the WiFi bridge/extender firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the WiFi bridge/extender detects a problem with the firmware. If the error persists, you have a hardware problem. Power LED Stays AmberWhen the WiFi bridge/extender is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the WiFi bridge/extender has a problem.When the Power LED is still amber one minute after you turn on power to the WiFi bridge/extender, do the following:1. Turn the power off and back on to see if the WiFi bridge/extender recovers.2. To return the WiFi bridge/extender to its factory settings, press and hold the Reset button. For more information, see Factory Settings on page 57.If the error persists, you might have a hardware problem.All LEDs Remain Lit After StartupWhen the WiFi bridge/extender is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay lit, a fault exists within the WiFi bridge/extender.You cannot connect to the Internet.It can take a couple of minutes to establish a connection the first time you power on your WiFi bridge/extender. Always leave your WiFi bridge/extender plugged in to AC power and connected to the cable system. Do the following:• Check your cable connections. Make sure that connectors are finger tight.• Make sure that you have powered up in the following sequence:1. Turn on your WiFi bridge/extender first, and wait until the LEDs stop blinking.2. If your computer is connected to the WiFi bridge/extender, turn on the computer.• If you have a home network, check the TCP/IP configuration.- For Windows computers, make sure that the network properties are set to obtain an IP address automatically.- For Macintosh computers, make sure that the TCP/IP (or Network) control panel is set to Using DHCP Server.Table 3. Troubleshooting with LEDs (continued)
Troubleshooting53 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPIf all LEDs are still lit one minute after power-up, do the following:•Turn the power off and back on to see if the WiFi bridge/extender recovers.•To return the WiFi bridge/extender to its factory settings, press and hold the Reset button. For more information, see Factory Settings on page 57.If the error persists, you might have a hardware problem.Internet or LAN Port LEDs Are OffIf one of the LAN port LEDs or the Internet LED does not light when the Ethernet connection is made, check the following:•Make sure that the Ethernet cable connections are secure at the WiFi bridge/extender and at the modem or computer.•Make sure that power is turned on to the connected cable MoCA modem or computer.•Be sure that you are using the correct cable.When you connect the WiFi bridge/extender’s Internet port to a cable MoCA modem, use the cable that was supplied with the cable modem. WiFi LEDs are OffIf the WiFi LEDs stay off, check to see if the WiFi On/Off button on the WiFi bridge/extender has been pressed. This button turns the wireless radio in the WiFi bridge/extender on and off. The WiFi LEDs are lit when the wireless radio is turned on.WPS Button Blinks AmberIf, after you use the Push 'N' Connect (WPS) function, the WPS LED blinks green rapidly, check the following:•Make sure that you have used the WPS button on the front of the WiFi bridge/extender and not the WPS Wizard on the Add WPS Client screen.•Check that PIN verification succeeded for the wireless device that you are adding to the wireless network.•Make sure that you have not pressed the WPS button on the front of the WiFi bridge/extender after disabling the WPS feature (you logged in to the WiFi bridge/extender and disabled this feature previously).•Check to see if the WiFi bridge/extender is stuck in the AP setup locked state (if you are using the wireless repeater function). To resolve this situation, either restart the WiFi bridge/extender, or do the following:1. Select Advanced > Wireless Settings.The Advanced Wireless Settings screen displays.1. Select the Enable Router's PIN check box.
Troubleshooting54MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP 2. Click the Apply button.Cannot Log In to the WiFi Bridge/ExtenderIf you are unable to log in to the WiFi bridge/extender from a computer on your local network, check the following:•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the WiFi bridge/extender as described in Check Ethernet Cable Connections on page 50.•Make sure that your computer’s IP address is on the same subnet as the WiFi bridge/extender. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254. •If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the WiFi bridge/extender, and reboot your computer.•If your WiFi bridge/extender’s IP address was changed and you do not know the current IP address, clear the WiFi bridge/extender’s configuration to factory defaults. This sets the WiFi bridge/extender’s IP address to 192.168.1.250. This procedure is explained in Factory Settings on page 57.•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.•Try quitting the browser and launching it again.•Make sure that you are using the correct login information. The factory default login name is admin and the password is password. Make sure that Caps Lock is off when you enter this information.•If you are attempting to set up your NETGEAR WiFi bridge/extender as an additional router behind an existing router in your network, consider replacing the existing router with the NETGEAR WiFi bridge/extender. •If you are attempting to set up your NETGEAR WiFi bridge/extender as a replacement for an ADSL gateway in your network, the WiFi bridge/extender cannot perform many gateway services. For example, the WiFi bridge/extender cannot convert ADSL or cable data into Ethernet networking information.Cannot Access the InternetIf you can access your WiFi bridge/extender but you are unable to access the Internet, first determine whether the WiFi bridge/extender MoCA LED is green or amber. If the MoCA LED is off, make sure that there is another WiFi bridge/extender or MoCA device connected to the coaxial cable network. Then make sure that one WiFi bridge/extender or MoCA device is connected to your router or cable modem.
Troubleshooting55 MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPChanges Not SavedIf the WiFi bridge/extender does not save the changes you make through the NETGEAR genie screens, check the following:•When you enter configuration settings on a screen, always click the Apply button before you move to another screen or tab, or your changes are lost. •Click the Refresh or Reload button in the web browser. The changes might have occurred, but the old settings might be in the web browser’s cache.Wireless ConnectivityIf you are having trouble connecting wirelessly to the WiFi bridge/extender, try to isolate the problem by checking the following: •Does the wireless device or computer that you are using find your wireless network?If not, check the WiFi LED on the front of the WiFi bridge/extender. It should be lit. If it is not, you can press the WiFI On/Off button on the front of the WiFi bridge/extender to turn the WiFi bridge/extender’s wireless radio back on.If you disabled the WiFi bridge/extender’s SSID broadcast, your wireless network is hidden and does not display in your wireless client’s scanning list. By default, SSID broadcast is enabled.•Does your wireless device support the security that you are using for your wireless network (WEP, WPA, or WPA2)?•If you want to view the wireless settings, select Setup > Wireless Settings. For more information, see Basic Wireless Settings on page 22.If your wireless device finds your network, but the signal strength is weak, check these conditions:•Is your WiFi bridge/extender too far from your computer, or too close? Place your computer near the WiFi bridge/extender, but at least 6 feet (2 meters) away, and see whether the signal strength improves.•Is your wireless signal blocked by objects between the WiFi bridge/extender and your computer?
56AA. Supplemental InformationAdditional detailsThis appendix provides factory default settings and technical specifications for the MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP:•Factory Settings•Technical Specifications
Supplemental Information57MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPFactory SettingsYou can return the WiFi bridge/extender to its factory settings. Use the end of a paper clip or some other similar object to press and hold the Reset button on the back panel of the WiFi bridge/extender for at least seven seconds. The WiFi bridge/extender resets, and returns to the factory settings that are shown in the following table.Table 4. WM2500RP WiFi bridge/extender factory default settings Feature Default BehaviorRouter login User login URL www.routerlogin.com or www.routerlogin.netUser name (case-sensitive) adminLogin password (case-sensitive) passwordLocal area network (LAN)LAN IP 192.168.1.250Subnet mask 255.255.255.0DHCP server EnabledDHCP range 192.168.1.2 to 192.168.1.254Wireless Wireless communication EnabledSSID nameNetwork key (password)Broadcast SSID EnabledTransmission speed AutoCountry/region United States in the US; otherwise, varies by regionRF channel AutoOperating mode Up to 300 Mbps20/40 MHz coexistence EnabledData rate BestOutput power FullPreset. For information, see the WiFi bridge/extender label. (For a description of the WiFi bridge/extender label, see Label on page 10.)Note: Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput varies. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead lower actual data throughput rate.
Supplemental Information58MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPTechnical SpecificationsTable 5. WM2500RP WiFi bridge/extender specifications Feature DescriptionData and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMBPower adapter • North America: 120V, 60 Hz, input• UK, Australia: 240V, 50 Hz, input• Europe: 230V, 50 Hz, input• All regions (output): 12 VDC @ 1.5A, outputDimensions 217.74 x 147.73 x 34.92 mm (8.57 x 5.81 x 1.37 in.)Weight 0.41 kg (0.91 lb)Operating temperature 0° to 40°C (32º to 104ºF)Operating humidity 90% maximum relative humidity, noncondensingElectromagnetic Emissions FCC Part 15 Class BVCCI Class BEN 55 022 (CISPR 22), Class B C-Tick N10947LAN 10BASE-T or 100BASE-Tx, RJ-45Wireless Maximum wireless signal rate complies with the IEEE 802.11 standard. See the entry for Transmission speed in the previous table.Radio data rates Auto Rate SensingData encoding standards IEEE 802.11n version 2.0 IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHzMaximum computers per wireless networkLimited by the amount of wireless network traffic generated by each node (typically 50–70 nodes)WiFi operating frequency range 2.4 GHz• 2.412–2.462 GHz (US)• 2.412–2.472 GHz (Japan)• 2.412–2.472 GHz (Europe ETSI)5 GHz• 5.18–5.24 + 5.745–5.825 GHz (US)• 5.18–5.24 GHz (Europe ETSI)802.11 security WEP, WPA-PSK, WPA2-PSK, WPA-PSK + WPA2-PSK mixed mode, WPA/WPA2 EnterpriseMoCA operating frequency range1125–1525 MHz
59BB. Notification of ComplianceNETGEAR dual band - wirelessRegulatory Compliance InformationThis section includes user requirements for operating this product in accordance with National laws for usage of radio spectrum and operation of radio devices. Failure of the end-user to comply with the applicable requirements may result in unlawful operation and adverse action against the end-user by the applicable National regulatory authority.This product's firmware limits operation to only the channels allowed in a particular Region or Country. Therefore, all options described in this user's guide may not be available in your version of the product.Europe – EU Declaration of Conformity Products bearing the marking comply with the following EU directives:• EMC Directive 2004/108/EC• Low Voltage Directive 2006/95/ECIf this product has telecommunications functionality, it also complies with the requirements of the following EU Directive:• R&TTE Directive 1999/5/ECCompliance with these directives implies conformity to harmonized European standards that are noted in the EU Declaration of Conformity. For indoor use only. Valid in all EU member states, EFTA states, and Switzerland.This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 - 2483.5 MHz. For detailed information the end-user should contact the national spectrum authority in France.FCC Requirements for Operation in the United States FCC Information to UserThis product does not contain any user serviceable components and is to be used with approved antennas only. Any product changes or modifications will invalidate all applicable regulatory certifications and approvals.FCC Guidelines for Human ExposureThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures.FCC Declaration of ConformityWe, NETGEAR, Inc., 350 East Plumeria Drive, San Jose, CA 95134, declare under our sole responsibility that the MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP complies with Part 15 Subpart B of FCC CFR47 Rules. Operation is subject to the following two conditions:• This device may not cause harmful interference, and• This device must accept any interference received, including interference that may cause undesired operation.
Notification of Compliance60MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPFCC Radio Frequency Interference Warnings & InstructionsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following methods:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and the receiver.• Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.FCC Caution• Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. • This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. • For product available in the USA and Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.• Pour les produits disponibles aux États-Unis / Canada du marché, seul le canal 1 à 11 peuvent être exploités. Sélection d'autres canaux n'est pas possible.• This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures.• Cet appareil et son antenne (s) ne doit pas être co-localisés ou fonctionnement en association avec une autre antenne ou transmetteur.• For operation within a 5.15 ~ 5.25 GHz/5.47 ~ 5.725 GHz frequency range, it is restricted to an indoor environment. The band from 5600-5650 MHz will be disabled by the software during the manufacturing and cannot be changed by the end user. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. • Devices will not permit operations on channels 120-132 for 11a and 11n/a which overlap the 5600 - 5650 MHz band. Canadian Department of Communications Radio Interference RegulationsThis digital apparatus (MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP) does not exceed the Class B limits for radio-noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.CAN ICES-3 (B)/NMB-3(B) Industry CanadaThis device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology.Le dispositif pourrait automatiquement cesser d'émettre en cas d'absence d'informations à transmettre, ou une défaillance opérationnelle. Notez que ce n'est pas l'intention d'interdire la transmission des informations de contrôle ou de signalisation ou l'utilisation de codes répétitifs lorsque requis par la technologie. Operations in the 5.15-5.25GHz band are restricted to indoor usage only.
Notification of Compliance61MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPDynamic Frequency Selection (DFS) for devices operating in the bands 5250-5350 MHz,5470-5600 MHz and 5650-5725 MHz. Sélection dynamique de fréquences (DFS) pour les dispositifs fonctionnant dans les bandes 5250-5350 MHz, 5470-5600 MHz et 5650-5725 MHz. The maximum antenna gain permitted (for devices in the bands 5250-5350 MHz and 5470-5725 MHz) to comply with the e.i.r.p. limit.Le gain maximal d'antenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology.Le dispositif pourrait automatiquement cesser d'émettre en cas d'absence d'informations à transmettre, ou une défaillance opérationnelle. Notez que ce n'est pas l'intention d'interdire la transmission des informations de contrôle ou de signalisation ou l'utilisation de codes répétitifs lorsque requis par la technologie. Caution:The device for the band 5150-5250 MHz is only for indoor usage to reduce potential for harmful interference to co-channel mobile satellite systems. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz and these radars could cause interference and/or damage to LE-LAN devices. Avertissement:Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utili-sation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.IMPORTANT NOTE: Radiation Exposure Statement:This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.NOTE IMPORTANTE: Déclaration d'exposition aux radiations:Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.
Notification of Compliance62MoCA 2.0 N600 WiFi Bridge/Extender WM2500RPInterference Reduction TableThe following table shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference (in feet and meters).Household Appliance Recommended Minimum Distance(in feet and meters) Microwave ovens 30 feet / 9 metersBaby monitor - analog 20 feet / 6 metersBaby monitor - digital 40 feet / 12 metersCordless phone - analog 20 feet / 6 metersCordless phone - digital 30 feet / 9 metersBluetooth devices 20 feet / 6 metersZigBee 20 feet / 6 meters

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