Netgear orporated 16200350 arlo Base Station User Manual Users manual

Netgear Incorporated arlo Base Station Users manual

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16200350 User Manual

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User ManualDecember 2014NETGEAR, Inc.350 East Plumeria DriveSan Jose, CA 95134, USA202-11380-01

3Contents1. Set Up Your System 4Set Up Your Base Station .................................................................................................................................4Register for an Arlo Account ..................................................................................................................... 5Set Up and Sync Your Cameras ..............................................................................................................6Position Your Cameras ........................................................................................................................................... 8Position Mode ..................................................................................................................................................................... 10Adjust Motion Sensitivity ............................................................................................................................... 132. Personalize Your System 16Name Your Cameras ...............................................................................................................................................16Set Up Rules .......................................................................................................................................................................... 17Set Up Modes ...................................................................................................................................................................... 20Personalize Modes .....................................................................................................................................................20Create a New Mode ................................................................................................................................................22Manage Modes..................................................................................................................................................................23Create a Schedule .....................................................................................................................................................24Add Friends ............................................................................................................................................................................. 25Change Your Preferences ...........................................................................................................................273. View Your Content 30View Recordings and Snapshots......................................................................................................30Use the Filter ...................................................................................................................................................................... 324. Manage Your Subscription 33Service Levels ....................................................................................................................................................................33Renew Your Service Plans ........................................................................................................................... 35Downgrade Your Service Plan ..............................................................................................................35Cancel Your Paid Service Plan ..............................................................................................................36

41. Set Up Your SystemSetting up your Arlo system involves these steps: set up your base station, register for an Arlo account, set up and sync your cameras, and position your cameras.Set Up Your Base StationThe base station connects to your home network and allows you to view your camera streams from anywhere. ¾To install your base station:1. Connect the base station to your router using an Ethernet cable.2. Connect the AC adapter to the base station.3. Plug the AC adapter into an electrical outlet.

54. Press the On-O button on the back of the base station to turn on the base station..The Power LED and Internet LED light green in about two minutes. Your base station is set up.Register for an Arlo AccountAfter you set up your base station, you must register for an Arlo account. Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet‑connected computer or mobile device.On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple App Store or the Google Play Store to download the Arlo app for iOS and Android devices.

6 ¾To register for an Arlo account:1. In a browser, enter https://arlo.netgear.com/ in the address bar.2. Click or tap New System Setup.3. Complete the required ﬁelds.4. Click or tap Continue.5. Choose your base station’s serial number from the drop down menu.Note: If the serial number is not listed, you can enter it manually. The serial number is on the bottom of the base station, on the product label.6. Click or tap Continue.7. Choose your time zone from the drop‑down menu.8. Click or tap Continue.9. Choose a service plan.Note: For more information, see Service Levels on page 33.Your Arlo account is set up.Set Up and Sync Your CamerasAfter the base station is setup and you registered for an Arlo account, you are ready to set up your cameras and sync them to the base station. The Basic service plan supports up to ﬁve synced cameras. You can upgrade to a paid service plan to support more cameras. ¾To set up your cameras:1. Slide and hold the latch on the bottom of the camera.

72. Slide the battery door back and lift it to open the battery compartment.3. Insert the batteries according to the following illustration.Your cameras are ready to sync. ¾To sync your cameras:1. Bring the camera within one to three feet (30cm‑100cm) from the base station.2. Press the Sync button on the side of the base station.

83. Wait for the Sync Status LED to light green.4. Press the Sync button on top of the camera.A blue LED blinks rapidly to conﬁrm a successful sync.5. Repeat for each additional camera.Position Your CamerasIt’s important to keep distance in mind when placing your Arlo cameras:• Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters)from the base station. In indoor installations, the range might be less if metal objects or thick walls and ceilings are between a camera and the base station. Note: Note: Check the Camera LED on the base station; if it’s blinking amber, the base station detects a low data rate, a sign that a camera is too far from the base station.• Minimum. Place your Arlo cameras at least ten feet from the base station, and allow at least 6 ½ feet (2 meters) between cameras. Follow these guidelines to prevent WiFi signals between the devices from interfering with each other.

9When positioning your Arlo camera, keep these tips in mind: • Keep active locations in the camera’s ﬁeld of view. Your Arlo camera has a 130‑degree viewing angle. Position your camera so that the space that you want to monitor is within the camera’s ﬁeld of view. • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video feed on your Arlo smartphone app to make near real‑time adjustments to the camera’s position. Go to your camera’s Setting options to turn on Position mode. After the camera is in place, you can turn o Position mode, or it automatically turns o after ﬁve minutes. • Elevate your camera. Mount your Arlo motion‑detection camera at least seven feet (two meters) above the ﬂoor and aim it slightly down for the best sensor performance.• Ensure that side-to-side trac crosses Arlo’s ﬁeld of view. Arlo’s motion sensor is much more sensitive to side‑to‑side movement across its ﬁeld of view than to movement directly toward or away from the camera. The best area for motion detection is ﬁve feet to 20 feet (1.5 to 6 meters) from the camera position.

10For best results, the path of expected motion should cross Arlo’s ﬁeld‑of‑view and not head directly into or away from the camera. For example, if you want to detect motion near a couch, place the camera to the side of the couch, rather than above it or opposite it. You can use the Motion Detection Test feature to verify if motion can be detected in a camera’s current placement. The camera’s LED ﬂashes amber when motion is detected. Go to your camera’s setting options to turn on the Motion Detection Test feature. Position ModePosition mode allows you to quickly and easily see what your camera sees. Using Position mode, you can make sure that your Arlo camera is positioned to monitor the precise area you want. Position mode is available only when the camera is not streaming, recording motion, or in Motion Detection mode.

11 ¾To place your camera in Position mode:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.3. Under Camera Settings, select a camera to position.

124. Click or tap Position Mode. The camera starts streaming video.

13Note: Position mode streams video as fast as possible, without buering, so that you can aim the camera while watching on a smartphone and make near real-time adjustments to the camera position. This means that you might see lower quality video while in Position mode.Adjust Motion SensitivityYou can adjust the motion sensitivity of an Arlo camera after a motion rule is applied to it. For more information, see Set Up Your Base Station on page 4.

14 ¾To adjust the motion sensitivity of a camera:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.

153. Click or tap Rules.4. Click or tap a motion rule assigned to the camera that you want to adjust.5. Under IF the following, use the slider to adjust the sensitivity of the motion sensor:• Raise the sensitivity percentage to increase the number of videos that Arlo captures.• Lower the sensitivity percentage to decrease the number of videos that Arlo captures.6. Click or tap Done.

162. Personalize Your SystemYour Arlo system can be customized to meet your unique needs. After you create rules and modes for cameras, Arlo does the rest. You can name your cameras so that they are easier to identify and set up alerts so you always know what’s going on.Name Your CamerasYou can easily customize your Arlo cameras by renaming them. ¾To rename your camera: 1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings. 3. Under Camera Settings, click or tap a camera.

174. In the Name ﬁeld, delete the current name and enter a new name that reminds you of the camera’s location, such as Garage or Front Door.Camera names are limited to 32 characters.5. Click or tap Done.Set Up RulesWith rules, you can tell your Arlo system what to do in certain situations. For example, you can set your Arlo system to record videos when the motion sensor is activated on a speciﬁc camera and alert you with an email message.

18You can use the rules you create within modes and schedules to customize your Arlo system. ¾To create a rule:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.3. Click or tap Rules.

194. Click or tap Add.5. Enter a name for the rule.6. Under IF the following, select the camera to which you want Arlo to apply the rule.7. Use the slider to adjust the sensitivity of the motion sensor.• Raise the sensitivity percentage to increase the number of videos that Arlo captures.• Lower the sensitivity percentage to decrease the number of videos that Arlo captures.8. Under THEN do the following, select the action you want your Arlo system to take.9. Select the camera from which you want to record the video.10. Use the slider to adjust the length of video that is captured.11. To be alerted by email when your Arlo system activates this rule, click or tap To this list and enter at least one email address.12. Click or tap Done.

20Set Up ModesA mode is a way to set and control automated actions. With modes, Arlo can be on the lookout for you, even when you are not logged in. Modes start working when triggered by actions that you can deﬁne. You can personalize the default modes or add your own. You might want to create a mode in which some motion sensors and cameras are active but others are not. For example, when you are sleeping, you might want your exterior cameras to be active, but your interior cameras to be inactive.Modes are made up of rules. To create a new mode or change an existing one, you must ﬁrst create a rule. To learn more about rules and how to create your own, see Set Up Rules on page 17Arlo is pre‑conﬁgured with two default modes:• All motion on. The motion sensor on each camera is active. When motion is detected, the camera records a video clip and sends an email message to the primary Arlo account holder. This mode works well when nobody is at home.• All motion o. No motion sensors are active, no video is recorded and no motion alerts are sent. This mode works well when people are at home.Personalize ModesArlo can be on the lookout for you when you’re not at home. Modes start working when triggered by actions that you can deﬁne. For example, you can tell Arlo to record a video clip when it detects motion.

21 ¾To personalize an existing mode: 1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings > Deﬁne a Mode.A list of your modes displays. 3. Click or tap a mode name. A list of available rules displays. 4. Tap or click rules to add them to the mode.Note: Some devices cannot be used multiple times in the same mode; otherwise they might be given contradictory instructions. Once a device is used, contradictory rules are deactivated.The settings speciﬁc to that rule are shown using icons:• Camera icon. The camera records.• Paper plane icon. Email alerts are sent. • Push notiﬁcation. Notiﬁcations are pushed to your smartphone. Note: You must install the Arlo app on your smartphone to receive push notiﬁcations.

22• Running Icon. Motion sensors are on.Note: You can use the Motion Detection Test feature to adjust your camera’s motion detection sensitivity.5. To delete a mode, click or tap the trash can icon.Note: You must have at least one mode. The Arlo system is always in a mode, even if that mode is set to do nothing.Create a New Mode ¾To create a new mode: 1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.3. Click or tap Modes.A list of your modes displays. 4. Click or tap Add. 5. Name your new mode. 6. Click or tap rules to add them to the mode.

23Note: Some devices cannot be used multiple times in the same mode; otherwise they might be given contradictory instructions. Once such a device is used, other rules that use that device are unavailable.7. Click or tap Save to create your new mode.8. To apply your new mode, click or tap Mode.Manage ModesYou can turn modes on and o manually or set modes to activate according to a schedule. ¾To make immediate changes to a mode:Use this method when you are not using a schedule to control a mode or to override an existing schedule.1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Mode.3. Make sure that the Schedule switch is set to o.4. Select a mode to activate it.If the mode is turned o, it turns on immediately. The mode stays active until

24you change it or turn the schedule on.If the mode is turned on, it turns o immediately. The mode stays inactive until you change it or turn the schedule on. ¾To change modes using a schedule:Use this method to turn on an existing schedule or to edit an existing schedule.1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Modes.3. Slide the Schedule switch to on.4. To edit or create a schedule, drag the divider between modes to change the start and stop times. Note: A schedule recurs weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo is pre-conﬁgured with the following schedule:• Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.• All other times. All motion sensors are o.Create a ScheduleYou can set a schedule to activate and deactivate modes automatically. Schedules recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo is pre‑conﬁgured with the following schedule:• Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.• All other times. All motion sensors are o.

25 ¾To set a schedule:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Mode.3. Make sure that the Schedule switch is set to on.4. Drag and drop modes to the weekly schedule to add them.5. Drag the dividers between modes to change the start and stop times.Add FriendsYou can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, view, share, favorite and delete clips from your library, and take snapshots. Friends have limited access to some of the settings and features on your Arlo account. You can select which cameras friends can see and what administrative rights are available to them.

26 ¾To add a friend to your Arlo Account:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.3. Under Account Settings, click or tap Friends.4. Click or tap Add.5. Enter the ﬁrst name, last name, and email address of the person that you want to add as a friend.6. Click or tap the cameras that you want the friend to be able to access.7. Click or tap the administrative rights that you want to assign to the friend.8. Click or tap Send Invite.

27 ¾To edit a friend’s privileges:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.3. Under Account Settings, click or tap Friends.A list of your friends displays with the status of their accounts.4. Click or tap the status next to the name of the Friend that you want to edit.5. Click or tap cameras and administrative rights to select or deselect them.6. Click or tap DoneChange Your PreferencesPreferences allow you to control when Arlo notiﬁes you of important events, like when your storage is full or a camera battery is low. You can also tell Arlo how to behave when your cloud storage is full. You can modify the following preferences:• Manage Storage. When you turn on Manage Storage, Arlo automatically moves any unlocked ﬁles that are seven days or older to the recycle bin.• If storage is full. Arlo lets you control how the system behaves when your cloud storage is full. Arlo can delete ﬁles to make room for new recordings, or Arlo can save your ﬁles and not make new recordings when your storage is full.

28• Storage Full Notiﬁcation. You can tell Arlo to notify you by email if your ﬁles exceed your cloud storage capacity.• Low Battery Notiﬁcation. You can tell Arlo to notify you by email if your camera’s battery level is low. ¾To change your Arlo Preferences:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings.

293. Under System Settings, click or tap Preferences.4. To change the manage storage feature, tap or drag the slider.The slider turns green when the Manage Storage feature is turned on, and turns gray when it is turned o.5. If you turn on the manage storage feature, choose an option for handling ﬁles when storage is full:• To delete ﬁles to make room for new recordings if your storage is full, select the delete oldest ﬁles to make room radio button.• To save your ﬁles and not make new recordings if your storage is full, select the do not make new recordings radio button.6. To change the storage full notiﬁcation feature, tap or drag the slider.The slider turns green when the Storage Full Notiﬁcation feature is turned on, and turns gray when it is turned o.7. To change the low battery notiﬁcation, tap or drag the slider.The slider turns green when the Low Battery Notiﬁcation feature is turned on, and turns gray when it is turned o.8. Click or tap the Done button.

303. View Your ContentVideos recorded by your Arlo system are stored in the library. You can view your recordings and snapshots, favorite them, and search through them using the ﬁlter.View Recordings and SnapshotsYour Arlo system stores recordings and snapshots in the library. In the library, you can view recordings and snapshots by the day or month they were taken using the calendar. ¾To use the calendar:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Library.The calendar interface displays on the left side of the screen.3. Use the arrows on either side of the month to choose a month to view.

31Days where a video clip was recorded are highlighted with a green circle.Recordings from the month display to the right of the calendar.4. Click or tap a highlighted day.Recordings from that date display to the right of the calendar.

32Use the FilterYou can use the ﬁlter function to view a speciﬁc set of recordings in your library. ¾To ﬁlter your library:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Library.3. Click or tap Filter.4. Choose to view favorite recordings, non‑favorite recordings, or all.5. Choose camera names to view video clips recorded by those cameras.6. Click or tap Done.Recordings that match your ﬁlter parameters display. Dates with recordings that match the ﬁlter parameters are highlighted in dark green.

334. Manage Your SubscriptionEvery Arlo system includes free Basic service that oers basic features and functionality. When activating your Arlo system, you can choose between the Basic, Premier, and Elite service plans.Service LevelsUpgrading to a paid service level gives you the ability to expand your Arlo system to suit your speciﬁc needs. Depending on your service level, you can add additional cameras, base stations, or cloud storage and share recordings with friends and family. See the following table for more information about dierent service plans and features. You can upgrade a Basic or Premier subscription at any time. When you upgrade from a paid subscription to a higher service level, the system automatically calculates any unused portion of the current term and deducts that pro‑rated amount from the total cost of the upgrade.

34 ¾To change your subscription level:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings > Subscription > Update Service.3. Select a service level. The charge for the new service term displays.4. Click or tap Change Service.5. Enter a valid payment method by entering the credit card number, expiration date, and CVV Security code.Note: Visa and MasterCard are accepted at this time. 6. Enter the billing name and address.The billing name and address you enter must match the credit card billing address information.7. (Optional) Select the Automatically Renew my Service Plan check box. 8. Click or tap CONTINUE and wait while the payment is veriﬁed.If the CONTINUE button is dimmed, make sure that you completed all of the

35required ﬁelds.You are prompted to conﬁrm the service change. 9. Click or tap PURCHASE and wait while the payment is processed.10. Wait while the payment is processed.Your new service level is updated on the subscription page.Renew Your Service PlansMonthly plans automatically renew each month until you upgrade to an annual plan or cancel, eective the next billing cycle. Annual plans auto‑renew by default but can be conﬁgured to expire at the end of the current annual term.Downgrade Your Service PlanYou can downgrade your Premier or Elite (annual or monthly) service plan at any time. ¾To downgrade your service plan:1. Log in to your Arlo account at www.arlo.netgear.com.

362. Click or tap Settings > Subscription > Update Service.3. Select a lower service plan and click or tap CHANGE SERVICE.An email message is sent to you to conﬁrm service level update, the eective date, and any pro‑rated refund amount for any unused portion of the current term.Cancel Your Paid Service PlanYou can cancel your Premier or Elite (annual or monthly) service plan at any time. ¾To cancel your paid service level:1. Log in to your Arlo account at www.arlo.netgear.com.2. Click or tap Settings > Subscription > Cancel Service.3. Wait while the cancellation is processed.You are prompted to conﬁrm the cancellation.4. Click or tap CANCEL SERVICE.Your Arlo account defaults to the free Basic service plan.

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Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Industry Canada statement: This device complies with ISED’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. Radiation Exposure Statement: This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

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